WEBVTT - Your Refrigerator Delivery Problem

0:00:02.920 --> 0:00:05.840
<v Speaker 1>Elvis durand phone tap. All right, Danielle, is this yours?

0:00:05.960 --> 0:00:06.320
<v Speaker 2>Yes?

0:00:06.360 --> 0:00:06.840
<v Speaker 1>What do you have?

0:00:07.320 --> 0:00:10.560
<v Speaker 3>Colleen email said, my family recently bought a refrigerator from

0:00:10.560 --> 0:00:13.120
<v Speaker 3>a major department store, but when the new fridge came,

0:00:13.320 --> 0:00:15.440
<v Speaker 3>the movers would not take the old one away because

0:00:15.480 --> 0:00:16.479
<v Speaker 3>they said it was too.

0:00:16.360 --> 0:00:18.000
<v Speaker 2>Big and against the policy.

0:00:18.239 --> 0:00:21.880
<v Speaker 3>After lots of fighting and frustration, my father paid the

0:00:21.920 --> 0:00:24.120
<v Speaker 3>workers some cash to move the fridge.

0:00:24.280 --> 0:00:25.280
<v Speaker 2>Here's where you come in.

0:00:25.640 --> 0:00:28.040
<v Speaker 3>Call him and say that now they have some back

0:00:28.120 --> 0:00:30.000
<v Speaker 3>problems because they move the fridge.

0:00:30.000 --> 0:00:32.160
<v Speaker 2>Oh yeah, tell them my dad is responsible.

0:00:32.240 --> 0:00:35.800
<v Speaker 1>Okay, good gam let's go Today's Danielle phone tap?

0:00:38.760 --> 0:00:40.920
<v Speaker 2>Yeah, Hi, this is Lisa Sanders from Sicily.

0:00:41.240 --> 0:00:43.839
<v Speaker 3>Yes, I'm calling you about a delivery that you had

0:00:43.880 --> 0:00:44.960
<v Speaker 3>at your house back in July.

0:00:45.320 --> 0:00:46.800
<v Speaker 2>Yes, for a refrigerator.

0:00:47.040 --> 0:00:51.320
<v Speaker 3>Yes, you had some of my workers move your old refrigerator.

0:00:52.200 --> 0:00:58.160
<v Speaker 2>Yes, and that was an illegal thing to do. No, yes, no, yes?

0:00:58.720 --> 0:00:59.319
<v Speaker 1>Why is that?

0:00:59.480 --> 0:01:01.720
<v Speaker 3>Because we weren't supposed to move your refrigerator in the

0:01:01.760 --> 0:01:05.360
<v Speaker 3>first place, and you're not supposed to bribe my workers

0:01:05.400 --> 0:01:06.160
<v Speaker 3>to move it for you.

0:01:06.560 --> 0:01:09.280
<v Speaker 1>I didn't bribe anybody, ma'am. Last be able to tell

0:01:09.280 --> 0:01:12.440
<v Speaker 1>me in any of the written policy statements that because

0:01:12.480 --> 0:01:14.319
<v Speaker 1>I had a sub zero that they weren't going to

0:01:14.360 --> 0:01:17.360
<v Speaker 1>do this. Your people were gracious enough to help me out.

0:01:18.520 --> 0:01:20.760
<v Speaker 1>I want to imply that I was bribing people, then

0:01:20.800 --> 0:01:23.559
<v Speaker 1>I suggest you get an attorney immediately. Well, i'm aise,

0:01:24.160 --> 0:01:26.399
<v Speaker 1>this is customer service. This happened back in July.

0:01:26.600 --> 0:01:28.000
<v Speaker 2>Yes, can I explain the problem.

0:01:28.400 --> 0:01:31.440
<v Speaker 3>One of the workers, Willie, has back issues now because

0:01:31.440 --> 0:01:34.160
<v Speaker 3>of moving that refrigerator, and you are going to be

0:01:34.200 --> 0:01:35.800
<v Speaker 3>responsible for his medical bills.

0:01:35.920 --> 0:01:36.360
<v Speaker 1>No I'm not.

0:01:36.520 --> 0:01:37.399
<v Speaker 2>Oh yes you are.

0:01:37.520 --> 0:01:37.960
<v Speaker 1>No I'm not.

0:01:38.160 --> 0:01:40.040
<v Speaker 3>You should not have paid him money to move the

0:01:40.080 --> 0:01:42.400
<v Speaker 3>refrigerator in the first place, and then he wouldn't.

0:01:42.040 --> 0:01:43.360
<v Speaker 1>Have the seat that I paid.

0:01:43.200 --> 0:01:44.920
<v Speaker 2>Him, sir, don't be stupid with me.

0:01:45.160 --> 0:01:46.320
<v Speaker 1>Don't be stupid with me either.

0:01:46.440 --> 0:01:48.760
<v Speaker 3>Not my issue, man, The poor guy for twenty bucks

0:01:48.760 --> 0:01:51.120
<v Speaker 3>has a lifetime of bills because he has back issues.

0:01:51.120 --> 0:01:53.440
<v Speaker 1>Now he's employed to do heavy lifting. They didn't send

0:01:53.600 --> 0:01:55.720
<v Speaker 1>either the right people or a guy with a healthy back.

0:01:55.880 --> 0:01:57.800
<v Speaker 2>No, no, that's not my problem. He had a healthy

0:01:57.840 --> 0:01:58.960
<v Speaker 2>back till he left your house.

0:01:58.960 --> 0:02:01.520
<v Speaker 1>Sir, So you legal I didn't illegally do anything.

0:02:01.640 --> 0:02:02.720
<v Speaker 2>You bribed money.

0:02:02.800 --> 0:02:04.560
<v Speaker 1>I didn't. No, don't, don't even say those words. I

0:02:04.600 --> 0:02:07.720
<v Speaker 1>didn't bribe anybody. You didn't right bribe these peoples when

0:02:07.720 --> 0:02:10.359
<v Speaker 1>they're a fraudulent act involved. Giving somebody a tip for

0:02:10.480 --> 0:02:12.399
<v Speaker 1>doing good service is not a fraudulent act.

0:02:12.440 --> 0:02:12.960
<v Speaker 2>You didn't give them.

0:02:13.040 --> 0:02:14.519
<v Speaker 1>That's where you went to school, but that's not in

0:02:14.600 --> 0:02:14.960
<v Speaker 1>my book.

0:02:15.120 --> 0:02:17.040
<v Speaker 2>What do you expect when you you know, we tell

0:02:17.080 --> 0:02:18.840
<v Speaker 2>you we're not going to move something, and you expect

0:02:18.919 --> 0:02:19.359
<v Speaker 2>us to move it?

0:02:19.600 --> 0:02:21.880
<v Speaker 1>Well? I expect when I sign a contract which stays

0:02:21.919 --> 0:02:25.080
<v Speaker 1>will remove your refrigerator, they honor it well. Or did

0:02:25.160 --> 0:02:26.600
<v Speaker 1>you fail to see that part of the receipt?

0:02:26.800 --> 0:02:28.640
<v Speaker 2>Did you fail to see that that honor.

0:02:28.480 --> 0:02:30.440
<v Speaker 1>I didn't fail to see anything, because there's nothing to read.

0:02:31.000 --> 0:02:32.919
<v Speaker 1>You check. You checked the receipt, and you check the

0:02:33.000 --> 0:02:35.560
<v Speaker 1>bill of sale, and it'll say there's to deliver a

0:02:35.639 --> 0:02:37.200
<v Speaker 1>refrigerator and pick up the old one.

0:02:37.280 --> 0:02:39.200
<v Speaker 2>I have the contract right in front of me, and

0:02:39.400 --> 0:02:41.000
<v Speaker 2>right on it it says unless it's a.

0:02:41.080 --> 0:02:43.040
<v Speaker 1>Contract in front of me, and it doesn't say that.

0:02:43.240 --> 0:02:45.440
<v Speaker 3>The law is is that when somebody goes to a

0:02:45.600 --> 0:02:48.040
<v Speaker 3>job and they know they're not supposed to do something,

0:02:48.080 --> 0:02:49.440
<v Speaker 3>but somebody bribes.

0:02:49.120 --> 0:02:49.720
<v Speaker 2>Them to do it.

0:02:50.160 --> 0:02:51.360
<v Speaker 1>I didn't bribe him to do it.

0:02:51.520 --> 0:02:53.680
<v Speaker 2>Especially somebody who has no money like poor Willy.

0:02:53.840 --> 0:02:56.160
<v Speaker 1>No, No, you're confusing to issues. Poor Willy may not

0:02:56.200 --> 0:02:57.919
<v Speaker 1>have money, but poor Willy was not bribe.

0:02:58.000 --> 0:02:59.839
<v Speaker 2>If someone waves a twenty dollars bill in your face

0:02:59.880 --> 0:03:01.320
<v Speaker 2>and you don't have money, you're going to take it.

0:03:01.520 --> 0:03:04.480
<v Speaker 1>No, that's unfortunately bad judgment on poor Willie's part. If

0:03:04.520 --> 0:03:06.120
<v Speaker 1>poor WILLI doesn't have money, I am not paying his

0:03:06.200 --> 0:03:06.760
<v Speaker 1>medical bills.

0:03:06.800 --> 0:03:08.720
<v Speaker 3>When Willy said to you, look, we cannot move this

0:03:08.800 --> 0:03:11.200
<v Speaker 3>refrigerator for you, my boss finds out, I'll be in trouble.

0:03:11.280 --> 0:03:16.280
<v Speaker 2>What was your response, I'll give you twenty dollars right, No, yes, that's.

0:03:16.160 --> 0:03:16.880
<v Speaker 1>Not what I said.

0:03:17.000 --> 0:03:17.840
<v Speaker 2>Tell me what your response?

0:03:18.360 --> 0:03:19.280
<v Speaker 1>You tell me what he said?

0:03:19.440 --> 0:03:20.880
<v Speaker 2>Do you know Willy has three children.

0:03:21.600 --> 0:03:24.079
<v Speaker 1>I feel sorry for Willy. Willie also has workmen's compensation

0:03:24.200 --> 0:03:25.160
<v Speaker 1>that MA should.

0:03:24.960 --> 0:03:27.400
<v Speaker 2>Pay if that's not my problem, but it's not necessarily's fault.

0:03:27.560 --> 0:03:29.560
<v Speaker 1>Where are we going with this? Is there anything else

0:03:29.600 --> 0:03:31.240
<v Speaker 1>in this conversation we need to go over? Yes?

0:03:31.520 --> 0:03:33.320
<v Speaker 2>If I give you Willy's number, will you call him

0:03:33.320 --> 0:03:35.160
<v Speaker 2>and tell him yourself? No? Why not?

0:03:35.280 --> 0:03:36.040
<v Speaker 1>Because I don't need to.

0:03:36.240 --> 0:03:37.560
<v Speaker 2>Well, it'd be nice if you did that.

0:03:37.960 --> 0:03:39.680
<v Speaker 1>Because a I have no way of knowing that Willy

0:03:39.760 --> 0:03:41.760
<v Speaker 1>hurt himself on the job. B I have no way

0:03:41.800 --> 0:03:43.960
<v Speaker 1>of even knowing that Willy hurt himself and my house.

0:03:44.040 --> 0:03:46.280
<v Speaker 1>If I understand it correctly, there was about six or seven.

0:03:46.440 --> 0:03:48.400
<v Speaker 1>In fact, there's a full truckload of refrigerator. So I

0:03:48.480 --> 0:03:50.640
<v Speaker 1>have no way of knowing whether Willy was trained properly

0:03:50.720 --> 0:03:53.360
<v Speaker 1>to lift not lift, you know, pull not pull. That's

0:03:53.560 --> 0:03:55.040
<v Speaker 1>trying to say that I'm the only one that he

0:03:55.080 --> 0:03:57.400
<v Speaker 1>got hurt on. But sir, please, sir, please do me.

0:03:57.680 --> 0:03:59.760
<v Speaker 2>You have a sub zero refrigerator that.

0:04:00.360 --> 0:04:02.240
<v Speaker 1>Moved, so they move it? Wait? Did will he move

0:04:02.280 --> 0:04:02.800
<v Speaker 1>it by himself?

0:04:02.840 --> 0:04:04.240
<v Speaker 2>No? But he moved it with the other three guys

0:04:04.280 --> 0:04:05.000
<v Speaker 2>and they don't have Oh.

0:04:04.880 --> 0:04:06.600
<v Speaker 1>I'm sorry he didn't move it with other three people?

0:04:06.720 --> 0:04:07.440
<v Speaker 2>Well two people? What?

0:04:07.600 --> 0:04:09.760
<v Speaker 1>Are'm sorry? I'm sorry you were there, right? You know

0:04:09.800 --> 0:04:11.000
<v Speaker 1>how many people moved the refrigeration?

0:04:11.080 --> 0:04:12.560
<v Speaker 2>Really told me? With three people?

0:04:12.680 --> 0:04:15.800
<v Speaker 1>By Willy's wrong, unfortunately, or four people whatever, I'm sorry,

0:04:15.800 --> 0:04:17.279
<v Speaker 1>there was more. There was five.

0:04:17.640 --> 0:04:19.600
<v Speaker 2>I know that you paid sixty bucks total. That's what

0:04:19.680 --> 0:04:19.880
<v Speaker 2>I mean.

0:04:20.000 --> 0:04:21.840
<v Speaker 1>I'm sorry you were there. There was five people, not

0:04:21.920 --> 0:04:24.120
<v Speaker 1>just Willy that moved it alone. Oh so Willy was

0:04:24.160 --> 0:04:26.440
<v Speaker 1>probably lifting something heavier than and with three people would

0:04:26.440 --> 0:04:27.919
<v Speaker 1>lifted with a regular refrigerator.

0:04:28.000 --> 0:04:29.920
<v Speaker 2>You think because you have more money than he does,

0:04:30.000 --> 0:04:30.640
<v Speaker 2>that you can do that.

0:04:30.800 --> 0:04:31.840
<v Speaker 1>How do you know how much money I have?

0:04:31.960 --> 0:04:33.640
<v Speaker 2>Because you have more money than poor Willy. I know

0:04:33.760 --> 0:04:35.479
<v Speaker 2>that I know how much Willy makes.

0:04:35.600 --> 0:04:36.640
<v Speaker 1>How do you know how much I have?

0:04:36.960 --> 0:04:38.920
<v Speaker 2>Because I know the type of house that they delivered to?

0:04:39.240 --> 0:04:41.520
<v Speaker 1>Oh, I see, because where I live determines how much

0:04:41.560 --> 0:04:41.800
<v Speaker 1>I make?

0:04:41.920 --> 0:04:42.480
<v Speaker 2>Yeah, it does.

0:04:42.560 --> 0:04:44.440
<v Speaker 1>Oh, really, that's kind of biased. I think I hope

0:04:44.480 --> 0:04:45.240
<v Speaker 1>this is being recorded.

0:04:45.360 --> 0:04:47.680
<v Speaker 2>It's not being recorded, so I wish it would. It's

0:04:47.720 --> 0:04:48.720
<v Speaker 2>illegal to do those things.

0:04:49.040 --> 0:04:51.160
<v Speaker 1>You can call Willy for me and say that he

0:04:51.200 --> 0:04:52.960
<v Speaker 1>didn't hurt it in his back in my house. You

0:04:53.000 --> 0:04:54.800
<v Speaker 1>can do that, and that's fine. You could tell Willy

0:04:54.880 --> 0:04:57.400
<v Speaker 1>that he'll have to recuperate his losses other ways. It

0:04:57.480 --> 0:04:59.320
<v Speaker 1>was very nice talking to you. We have nothing else

0:04:59.360 --> 0:05:01.440
<v Speaker 1>to discuss, Well, we actually do. What's that?

0:05:01.880 --> 0:05:04.240
<v Speaker 2>It's Danielle Monaro from Elvis Duran in the morning show

0:05:04.240 --> 0:05:09.760
<v Speaker 2>and you got phone tapped by Colleen. Oh my god,

0:05:11.520 --> 0:05:12.360
<v Speaker 2>you were great, sir.

0:05:13.360 --> 0:05:16.200
<v Speaker 1>Really you're pretty good yourself. Thank you. Now say goodbye

0:05:16.240 --> 0:05:18.000
<v Speaker 1>to my daughter because you probably won't be around tomorrow.

0:05:18.240 --> 0:05:22.560
<v Speaker 1>I'm going to drop the sub zero one Elvis Duran soon.

0:05:23.760 --> 0:05:24.720
<v Speaker 1>This phone tab was pre.

0:05:24.800 --> 0:05:27.240
<v Speaker 2>Recorded with permission granted by all participants.

0:05:27.839 --> 0:05:31.680
<v Speaker 3>See Elvis Duran phone tab totally on Elvis Duran in

0:05:31.680 --> 0:05:32.360
<v Speaker 3>the Morning Show