Speaker 1: Elvis durand phone tap. All right, Danielle, is this yours?
Speaker 2: Yes?
Speaker 1: What do you have?
Speaker 3: Colleen email said, my family recently bought a refrigerator from
Speaker 3: a major department store, but when the new fridge came,
Speaker 3: the movers would not take the old one away because
Speaker 3: they said it was too.
Speaker 2: Big and against the policy.
Speaker 3: After lots of fighting and frustration, my father paid the
Speaker 3: workers some cash to move the fridge.
Speaker 2: Here's where you come in.
Speaker 3: Call him and say that now they have some back
Speaker 3: problems because they move the fridge.
Speaker 2: Oh yeah, tell them my dad is responsible.
Speaker 1: Okay, good gam let's go Today's Danielle phone tap?
Speaker 2: Yeah, Hi, this is Lisa Sanders from Sicily.
Speaker 3: Yes, I'm calling you about a delivery that you had
Speaker 3: at your house back in July.
Speaker 2: Yes, for a refrigerator.
Speaker 3: Yes, you had some of my workers move your old refrigerator.
Speaker 2: Yes, and that was an illegal thing to do. No, yes, no, yes?
Speaker 1: Why is that?
Speaker 3: Because we weren't supposed to move your refrigerator in the
Speaker 3: first place, and you're not supposed to bribe my workers
Speaker 3: to move it for you.
Speaker 1: I didn't bribe anybody, ma'am. Last be able to tell
Speaker 1: me in any of the written policy statements that because
Speaker 1: I had a sub zero that they weren't going to
Speaker 1: do this. Your people were gracious enough to help me out.
Speaker 1: I want to imply that I was bribing people, then
Speaker 1: I suggest you get an attorney immediately. Well, i'm aise,
Speaker 1: this is customer service. This happened back in July.
Speaker 2: Yes, can I explain the problem.
Speaker 3: One of the workers, Willie, has back issues now because
Speaker 3: of moving that refrigerator, and you are going to be
Speaker 3: responsible for his medical bills.
Speaker 1: No I'm not.
Speaker 2: Oh yes you are.
Speaker 1: No I'm not.
Speaker 3: You should not have paid him money to move the
Speaker 3: refrigerator in the first place, and then he wouldn't.
Speaker 1: Have the seat that I paid.
Speaker 2: Him, sir, don't be stupid with me.
Speaker 1: Don't be stupid with me either.
Speaker 3: Not my issue, man, The poor guy for twenty bucks
Speaker 3: has a lifetime of bills because he has back issues.
Speaker 1: Now he's employed to do heavy lifting. They didn't send
Speaker 1: either the right people or a guy with a healthy back.
Speaker 2: No, no, that's not my problem. He had a healthy
Speaker 2: back till he left your house.
Speaker 1: Sir, So you legal I didn't illegally do anything.
Speaker 2: You bribed money.
Speaker 1: I didn't. No, don't, don't even say those words. I
Speaker 1: didn't bribe anybody. You didn't right bribe these peoples when
Speaker 1: they're a fraudulent act involved. Giving somebody a tip for
Speaker 1: doing good service is not a fraudulent act.
Speaker 2: You didn't give them.
Speaker 1: That's where you went to school, but that's not in
Speaker 1: my book.
Speaker 2: What do you expect when you you know, we tell
Speaker 2: you we're not going to move something, and you expect
Speaker 2: us to move it?
Speaker 1: Well? I expect when I sign a contract which stays
Speaker 1: will remove your refrigerator, they honor it well. Or did
Speaker 1: you fail to see that part of the receipt?
Speaker 2: Did you fail to see that that honor.
Speaker 1: I didn't fail to see anything, because there's nothing to read.
Speaker 1: You check. You checked the receipt, and you check the
Speaker 1: bill of sale, and it'll say there's to deliver a
Speaker 1: refrigerator and pick up the old one.
Speaker 2: I have the contract right in front of me, and
Speaker 2: right on it it says unless it's a.
Speaker 1: Contract in front of me, and it doesn't say that.
Speaker 3: The law is is that when somebody goes to a
Speaker 3: job and they know they're not supposed to do something,
Speaker 3: but somebody bribes.
Speaker 2: Them to do it.
Speaker 1: I didn't bribe him to do it.
Speaker 2: Especially somebody who has no money like poor Willy.
Speaker 1: No, No, you're confusing to issues. Poor Willy may not
Speaker 1: have money, but poor Willy was not bribe.
Speaker 2: If someone waves a twenty dollars bill in your face
Speaker 2: and you don't have money, you're going to take it.
Speaker 1: No, that's unfortunately bad judgment on poor Willie's part. If
Speaker 1: poor WILLI doesn't have money, I am not paying his
Speaker 1: medical bills.
Speaker 3: When Willy said to you, look, we cannot move this
Speaker 3: refrigerator for you, my boss finds out, I'll be in trouble.
Speaker 2: What was your response, I'll give you twenty dollars right, No, yes, that's.
Speaker 1: Not what I said.
Speaker 2: Tell me what your response?
Speaker 1: You tell me what he said?
Speaker 2: Do you know Willy has three children.
Speaker 1: I feel sorry for Willy. Willie also has workmen's compensation
Speaker 1: that MA should.
Speaker 2: Pay if that's not my problem, but it's not necessarily's fault.
Speaker 1: Where are we going with this? Is there anything else
Speaker 1: in this conversation we need to go over? Yes?
Speaker 2: If I give you Willy's number, will you call him
Speaker 2: and tell him yourself? No? Why not?
Speaker 1: Because I don't need to.
Speaker 2: Well, it'd be nice if you did that.
Speaker 1: Because a I have no way of knowing that Willy
Speaker 1: hurt himself on the job. B I have no way
Speaker 1: of even knowing that Willy hurt himself and my house.
Speaker 1: If I understand it correctly, there was about six or seven.
Speaker 1: In fact, there's a full truckload of refrigerator. So I
Speaker 1: have no way of knowing whether Willy was trained properly
Speaker 1: to lift not lift, you know, pull not pull. That's
Speaker 1: trying to say that I'm the only one that he
Speaker 1: got hurt on. But sir, please, sir, please do me.
Speaker 2: You have a sub zero refrigerator that.
Speaker 1: Moved, so they move it? Wait? Did will he move
Speaker 1: it by himself?
Speaker 2: No? But he moved it with the other three guys
Speaker 2: and they don't have Oh.
Speaker 1: I'm sorry he didn't move it with other three people?
Speaker 2: Well two people? What?
Speaker 1: Are'm sorry? I'm sorry you were there, right? You know
Speaker 1: how many people moved the refrigeration?
Speaker 2: Really told me? With three people?
Speaker 1: By Willy's wrong, unfortunately, or four people whatever, I'm sorry,
Speaker 1: there was more. There was five.
Speaker 2: I know that you paid sixty bucks total. That's what
Speaker 2: I mean.
Speaker 1: I'm sorry you were there. There was five people, not
Speaker 1: just Willy that moved it alone. Oh so Willy was
Speaker 1: probably lifting something heavier than and with three people would
Speaker 1: lifted with a regular refrigerator.
Speaker 2: You think because you have more money than he does,
Speaker 2: that you can do that.
Speaker 1: How do you know how much money I have?
Speaker 2: Because you have more money than poor Willy. I know
Speaker 2: that I know how much Willy makes.
Speaker 1: How do you know how much I have?
Speaker 2: Because I know the type of house that they delivered to?
Speaker 1: Oh, I see, because where I live determines how much
Speaker 1: I make?
Speaker 2: Yeah, it does.
Speaker 1: Oh, really, that's kind of biased. I think I hope
Speaker 1: this is being recorded.
Speaker 2: It's not being recorded, so I wish it would. It's
Speaker 2: illegal to do those things.
Speaker 1: You can call Willy for me and say that he
Speaker 1: didn't hurt it in his back in my house. You
Speaker 1: can do that, and that's fine. You could tell Willy
Speaker 1: that he'll have to recuperate his losses other ways. It
Speaker 1: was very nice talking to you. We have nothing else
Speaker 1: to discuss, Well, we actually do. What's that?
Speaker 2: It's Danielle Monaro from Elvis Duran in the morning show
Speaker 2: and you got phone tapped by Colleen. Oh my god,
Speaker 2: you were great, sir.
Speaker 1: Really you're pretty good yourself. Thank you. Now say goodbye
Speaker 1: to my daughter because you probably won't be around tomorrow.
Speaker 1: I'm going to drop the sub zero one Elvis Duran soon.
Speaker 1: This phone tab was pre.
Speaker 2: Recorded with permission granted by all participants.
Speaker 3: See Elvis Duran phone tab totally on Elvis Duran in
Speaker 3: the Morning Show