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Speaker 1: Elvis durand phone tap. All right, Danielle, is this yours?

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Speaker 2: Yes?

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Speaker 1: What do you have?

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Speaker 3: Colleen email said, my family recently bought a refrigerator from

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Speaker 3: a major department store, but when the new fridge came,

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Speaker 3: the movers would not take the old one away because

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Speaker 3: they said it was too.

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Speaker 2: Big and against the policy.

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Speaker 3: After lots of fighting and frustration, my father paid the

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Speaker 3: workers some cash to move the fridge.

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Speaker 2: Here's where you come in.

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Speaker 3: Call him and say that now they have some back

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Speaker 3: problems because they move the fridge.

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Speaker 2: Oh yeah, tell them my dad is responsible.

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Speaker 1: Okay, good gam let's go Today's Danielle phone tap?

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Speaker 2: Yeah, Hi, this is Lisa Sanders from Sicily.

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Speaker 3: Yes, I'm calling you about a delivery that you had

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Speaker 3: at your house back in July.

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Speaker 2: Yes, for a refrigerator.

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Speaker 3: Yes, you had some of my workers move your old refrigerator.

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Speaker 2: Yes, and that was an illegal thing to do. No, yes, no, yes?

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Speaker 1: Why is that?

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Speaker 3: Because we weren't supposed to move your refrigerator in the

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Speaker 3: first place, and you're not supposed to bribe my workers

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Speaker 3: to move it for you.

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Speaker 1: I didn't bribe anybody, ma'am. Last be able to tell

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Speaker 1: me in any of the written policy statements that because

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Speaker 1: I had a sub zero that they weren't going to

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Speaker 1: do this. Your people were gracious enough to help me out.

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Speaker 1: I want to imply that I was bribing people, then

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Speaker 1: I suggest you get an attorney immediately. Well, i'm aise,

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Speaker 1: this is customer service. This happened back in July.

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Speaker 2: Yes, can I explain the problem.

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Speaker 3: One of the workers, Willie, has back issues now because

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Speaker 3: of moving that refrigerator, and you are going to be

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Speaker 3: responsible for his medical bills.

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Speaker 1: No I'm not.

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Speaker 2: Oh yes you are.

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Speaker 1: No I'm not.

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Speaker 3: You should not have paid him money to move the

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Speaker 3: refrigerator in the first place, and then he wouldn't.

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Speaker 1: Have the seat that I paid.

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Speaker 2: Him, sir, don't be stupid with me.

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Speaker 1: Don't be stupid with me either.

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Speaker 3: Not my issue, man, The poor guy for twenty bucks

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Speaker 3: has a lifetime of bills because he has back issues.

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Speaker 1: Now he's employed to do heavy lifting. They didn't send

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Speaker 1: either the right people or a guy with a healthy back.

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Speaker 2: No, no, that's not my problem. He had a healthy

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Speaker 2: back till he left your house.

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Speaker 1: Sir, So you legal I didn't illegally do anything.

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Speaker 2: You bribed money.

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Speaker 1: I didn't. No, don't, don't even say those words. I

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Speaker 1: didn't bribe anybody. You didn't right bribe these peoples when

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Speaker 1: they're a fraudulent act involved. Giving somebody a tip for

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Speaker 1: doing good service is not a fraudulent act.

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Speaker 2: You didn't give them.

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Speaker 1: That's where you went to school, but that's not in

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Speaker 1: my book.

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Speaker 2: What do you expect when you you know, we tell

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Speaker 2: you we're not going to move something, and you expect

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Speaker 2: us to move it?

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Speaker 1: Well? I expect when I sign a contract which stays

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Speaker 1: will remove your refrigerator, they honor it well. Or did

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Speaker 1: you fail to see that part of the receipt?

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Speaker 2: Did you fail to see that that honor.

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Speaker 1: I didn't fail to see anything, because there's nothing to read.

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Speaker 1: You check. You checked the receipt, and you check the

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Speaker 1: bill of sale, and it'll say there's to deliver a

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Speaker 1: refrigerator and pick up the old one.

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Speaker 2: I have the contract right in front of me, and

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Speaker 2: right on it it says unless it's a.

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Speaker 1: Contract in front of me, and it doesn't say that.

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Speaker 3: The law is is that when somebody goes to a

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Speaker 3: job and they know they're not supposed to do something,

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Speaker 3: but somebody bribes.

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Speaker 2: Them to do it.

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Speaker 1: I didn't bribe him to do it.

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Speaker 2: Especially somebody who has no money like poor Willy.

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Speaker 1: No, No, you're confusing to issues. Poor Willy may not

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Speaker 1: have money, but poor Willy was not bribe.

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Speaker 2: If someone waves a twenty dollars bill in your face

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Speaker 2: and you don't have money, you're going to take it.

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Speaker 1: No, that's unfortunately bad judgment on poor Willie's part. If

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Speaker 1: poor WILLI doesn't have money, I am not paying his

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Speaker 1: medical bills.

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Speaker 3: When Willy said to you, look, we cannot move this

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Speaker 3: refrigerator for you, my boss finds out, I'll be in trouble.

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Speaker 2: What was your response, I'll give you twenty dollars right, No, yes, that's.

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Speaker 1: Not what I said.

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Speaker 2: Tell me what your response?

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Speaker 1: You tell me what he said?

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Speaker 2: Do you know Willy has three children.

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Speaker 1: I feel sorry for Willy. Willie also has workmen's compensation

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Speaker 1: that MA should.

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Speaker 2: Pay if that's not my problem, but it's not necessarily's fault.

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Speaker 1: Where are we going with this? Is there anything else

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Speaker 1: in this conversation we need to go over? Yes?

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Speaker 2: If I give you Willy's number, will you call him

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Speaker 2: and tell him yourself? No? Why not?

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Speaker 1: Because I don't need to.

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Speaker 2: Well, it'd be nice if you did that.

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Speaker 1: Because a I have no way of knowing that Willy

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Speaker 1: hurt himself on the job. B I have no way

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Speaker 1: of even knowing that Willy hurt himself and my house.

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Speaker 1: If I understand it correctly, there was about six or seven.

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Speaker 1: In fact, there's a full truckload of refrigerator. So I

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Speaker 1: have no way of knowing whether Willy was trained properly

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Speaker 1: to lift not lift, you know, pull not pull. That's

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Speaker 1: trying to say that I'm the only one that he

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Speaker 1: got hurt on. But sir, please, sir, please do me.

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Speaker 2: You have a sub zero refrigerator that.

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Speaker 1: Moved, so they move it? Wait? Did will he move

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Speaker 1: it by himself?

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Speaker 2: No? But he moved it with the other three guys

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Speaker 2: and they don't have Oh.

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Speaker 1: I'm sorry he didn't move it with other three people?

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Speaker 2: Well two people? What?

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Speaker 1: Are'm sorry? I'm sorry you were there, right? You know

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Speaker 1: how many people moved the refrigeration?

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Speaker 2: Really told me? With three people?

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Speaker 1: By Willy's wrong, unfortunately, or four people whatever, I'm sorry,

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Speaker 1: there was more. There was five.

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Speaker 2: I know that you paid sixty bucks total. That's what

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Speaker 2: I mean.

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Speaker 1: I'm sorry you were there. There was five people, not

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Speaker 1: just Willy that moved it alone. Oh so Willy was

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Speaker 1: probably lifting something heavier than and with three people would

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Speaker 1: lifted with a regular refrigerator.

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Speaker 2: You think because you have more money than he does,

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Speaker 2: that you can do that.

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Speaker 1: How do you know how much money I have?

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Speaker 2: Because you have more money than poor Willy. I know

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Speaker 2: that I know how much Willy makes.

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Speaker 1: How do you know how much I have?

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Speaker 2: Because I know the type of house that they delivered to?

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Speaker 1: Oh, I see, because where I live determines how much

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Speaker 1: I make?

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Speaker 2: Yeah, it does.

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Speaker 1: Oh, really, that's kind of biased. I think I hope

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Speaker 1: this is being recorded.

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Speaker 2: It's not being recorded, so I wish it would. It's

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Speaker 2: illegal to do those things.

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Speaker 1: You can call Willy for me and say that he

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Speaker 1: didn't hurt it in his back in my house. You

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Speaker 1: can do that, and that's fine. You could tell Willy

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Speaker 1: that he'll have to recuperate his losses other ways. It

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Speaker 1: was very nice talking to you. We have nothing else

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Speaker 1: to discuss, Well, we actually do. What's that?

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Speaker 2: It's Danielle Monaro from Elvis Duran in the morning show

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Speaker 2: and you got phone tapped by Colleen. Oh my god,

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Speaker 2: you were great, sir.

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Speaker 1: Really you're pretty good yourself. Thank you. Now say goodbye

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Speaker 1: to my daughter because you probably won't be around tomorrow.

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Speaker 1: I'm going to drop the sub zero one Elvis Duran soon.

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Speaker 1: This phone tab was pre.

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Speaker 2: Recorded with permission granted by all participants.

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Speaker 3: See Elvis Duran phone tab totally on Elvis Duran in

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Speaker 3: the Morning Show