WEBVTT - Why Your Office is Always the Wrong Temperature

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<v Speaker 1>Every summer, there's a fierce battle waged in offices across

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<v Speaker 1>the country. Sides are taken, lines are drawn, and everybody

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<v Speaker 1>settles in for a long fight. The subject of that

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<v Speaker 1>fight air conditioning. This is game plan. Hi. I'm Francesco

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<v Speaker 1>Eavy and I'm Rebecca Greenfield, and this week we are

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<v Speaker 1>talking about the office air conditioning wars. Yet what mpy summer?

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<v Speaker 1>Unless week complained about air conditioning, I just wouldn't. So

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<v Speaker 1>it's it's pretty cold in the studio right now. It's

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<v Speaker 1>always freezing when we walk in, and I think it's

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<v Speaker 1>like a tradition to start the day by complaining about it. Yeah. Actually,

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<v Speaker 1>when I think about it, I have several daily meetings

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<v Speaker 1>that start with everybody agreeing that it's freezing cold in

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<v Speaker 1>the room, or like way too hot, way too hot.

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<v Speaker 1>Doesn't happen as much in the summer, but it doesn't

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<v Speaker 1>in the conference rooms are purposefully overcooled because lots of

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<v Speaker 1>people are going to come into them, But when it's

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<v Speaker 1>just you in a couple of people and you just

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<v Speaker 1>walk in, it's not fun. Yeah. And then there's other

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<v Speaker 1>zones in the office that are mysteriously hot and nobody

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<v Speaker 1>can quite agree on it. Like I feel like I

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<v Speaker 1>sit next to my coworkers and I have some version

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<v Speaker 1>of the like is it cold right now? I'm really cold?

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<v Speaker 1>And then somebody else is like I feel okay. Well

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<v Speaker 1>that's because people experience temperature differently. I think this isn't

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<v Speaker 1>like necessarily an office problem. It's a people problem. And

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<v Speaker 1>guess what people experience temperature the most differently. I know

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<v Speaker 1>the answer. It's women. Yeah, I mean I've raised that

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<v Speaker 1>question in a weird way, but uh, yeah, women are

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<v Speaker 1>actually colder. It's not just a stereotype. And we do

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<v Speaker 1>suffer more in these over air conditioned offices because, as

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<v Speaker 1>is written in some version of this story by some publication,

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<v Speaker 1>every summer, the air conditioning in most office buildings, the

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<v Speaker 1>temperature is set based on this like decades old formula

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<v Speaker 1>that was based off of the metabolic rate of men,

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<v Speaker 1>and so it's and also men wear tend to wear

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<v Speaker 1>suits more often, so uh, the office office temperature is

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<v Speaker 1>calibrated for men, and that's why women are suffering with

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<v Speaker 1>their blankets and office sweaters. Yeah, I mean, Blue America

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<v Speaker 1>is pretty good, I think on the temperature front. Not

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<v Speaker 1>just saying that I've worked in offices where I have

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<v Speaker 1>pictures of my coworkers wrapped in blankets. Actually, my friend

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<v Speaker 1>posted a picture on Instagram of her and what looked

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<v Speaker 1>like a sleeping bag with armholes, and I think it's

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<v Speaker 1>a sign of a joke, but specifically made for the

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<v Speaker 1>freezing cold office phenomenon. It's really hard to work when

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<v Speaker 1>your body isn't at the right temperature. But offices also

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<v Speaker 1>have to figure out how they're going to handle it

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<v Speaker 1>when different people with different temperature requirements are sitting close

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<v Speaker 1>to each other. So this is clearly a major problem

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<v Speaker 1>for employees and for companies, and just keeping a sweater

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<v Speaker 1>thrown over the back of your office chair doesn't really

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<v Speaker 1>cut it. Employees gripe at each other and their bosses

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<v Speaker 1>about the air around them, and nobody can figure out

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<v Speaker 1>exactly how to make everyone happy. But there's one company

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<v Speaker 1>that thought they'd finally found a solution to the air

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<v Speaker 1>conditioning wars. We took a trip to their offices to

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<v Speaker 1>hear about what they did to solve the problem and

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<v Speaker 1>some of the unexpected hurdles they ran into. Caddy Withers

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<v Speaker 1>is a manager at app Nexus, a digital ad sales

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<v Speaker 1>company housed in a twelve story office building in New

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<v Speaker 1>York's Flatirn neighborhood. It's her job to help keep all

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<v Speaker 1>twenty seven of app Nexus offices running smoothly. And I'm

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<v Speaker 1>a senior manager on Goo? What does go Global office operations?

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<v Speaker 1>What does that mean? You do? That means we managed facilities, maintenance, cleaning, security,

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<v Speaker 1>We designed, build, and run all of our offices internationally.

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<v Speaker 1>The app Nexus offices have many of the snazzy features

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<v Speaker 1>we've come to expect from modern tech companies, a cafe

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<v Speaker 1>stocked with free snacks, futuristic relaxation pods, and even a

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<v Speaker 1>basketball court that doubles as a meditation room. But one

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<v Speaker 1>thing about the office was stubbornly old. It's heating and

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<v Speaker 1>cooling system. Some areas were consistently too warm, and others

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<v Speaker 1>would be blasted with ice cold air. It was Caddie's

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<v Speaker 1>job to adjust the temperature when workers complained. My team

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<v Speaker 1>managed the temperature in the office everywhere, all the time,

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<v Speaker 1>and no user, no independent user, had any control. So

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<v Speaker 1>if someone wanted to make a temperature change, they would

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<v Speaker 1>email me or paying me, or text me or find

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<v Speaker 1>me and asked me if I could make an adjustment,

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<v Speaker 1>and then I would do that. What was that like?

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<v Speaker 1>It was awful. Caddy was overwhelmed by requests from people

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<v Speaker 1>who were too hot or too cold and wanted her

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<v Speaker 1>to do something about it. She was able to control

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<v Speaker 1>the air temperature around different zones or groups of desks,

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<v Speaker 1>but she didn't have a way to figure out how

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<v Speaker 1>hot or cold it should be, so she just ended

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<v Speaker 1>up giving in to the most persistent people. There was

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<v Speaker 1>no science behind it. It was just kind of like

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<v Speaker 1>if I got enough requests, or if it seemed like

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<v Speaker 1>a reasonable request, I would make a change. But then

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<v Speaker 1>sometimes I would just try to talk to the person

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<v Speaker 1>and give him a blanket. And Caddie wasn't the only

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<v Speaker 1>one hearing complaints. Everyone intermittently, sporadically would come to me

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<v Speaker 1>asking me to change the temperature. That's Heidi Delasando, who's

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<v Speaker 1>in charge of setting up events at app Nexus. She

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<v Speaker 1>had wrangled groups of outside clients and one of the

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<v Speaker 1>company's spacious auditoriums and try to guess what temperatures would

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<v Speaker 1>make them happy and keep them that way. And it

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<v Speaker 1>was such a pain. Yes, because you have men and

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<v Speaker 1>women who are feeling different, you know, temperatures, who want

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<v Speaker 1>a certain way, and You're like, I can't please everyone,

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<v Speaker 1>so I'm just trying him do it. I'm gonna say

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<v Speaker 1>that I did just not do it. So things have

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<v Speaker 1>gotten pretty bad. During the summer's at app Nexus, Caddie

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<v Speaker 1>and her team wasted tons of time trying to fix

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<v Speaker 1>the temperature trouble spots or help employees sort out their differences. Heidi,

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<v Speaker 1>on the other hand, heads sometimes resorted to just lying

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<v Speaker 1>to people and hoping the placebo effect would kick in

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<v Speaker 1>and make them feel warmer or cooler. It was clear

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<v Speaker 1>that something had to change, so the company installed Comfy,

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<v Speaker 1>a system that allowed employees to adjust the air around

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<v Speaker 1>their desks through an app. Comfy eventually learns the employee's

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<v Speaker 1>preferences and starts adjusting the temperature accordingly so they don't

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<v Speaker 1>have to make as many requests. So I'm going to

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<v Speaker 1>open the phone and the Comfy app. Okay, so I'm

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<v Speaker 1>going to open my map, find myself on the fourth floor,

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<v Speaker 1>and I hit cool my space, and then we'll feel

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<v Speaker 1>some air kick on. I knew, so I can check

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<v Speaker 1>if company is actually working if I pull up our BMS,

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<v Speaker 1>which is our building management system, and then actually like

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<v Speaker 1>see the numbers tick up. Comfy gave employees more power

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<v Speaker 1>over their environment and freed up facility staff to do

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<v Speaker 1>other things. Here's Michael Delto, a product support team manager.

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<v Speaker 1>Now when people talk about it, it is like action oriented.

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<v Speaker 1>It is like I am going to comfy this room.

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<v Speaker 1>It's just different totally. There's a different vibe to it.

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<v Speaker 1>There's you're you are in charge of your empowered to

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<v Speaker 1>do something. Before it's like I've already emailed this person

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<v Speaker 1>and what are they going to do? Like nothing changed

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<v Speaker 1>and I'm bothering them, but I don't see any output

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<v Speaker 1>of that. So it worked. People were actually pretty satisfied

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<v Speaker 1>with the solution. But as time went on, new employees

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<v Speaker 1>started and some of them weren't familiar with the ins

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<v Speaker 1>and outs of Comfy, and just early enthusiasm for this

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<v Speaker 1>new toy started waning. Complaints started to surface again. We

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<v Speaker 1>were a year, we were about a year into using

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<v Speaker 1>Comfy and we saw a usership drop and that's when

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<v Speaker 1>we hear about, oh I'm freezing at my desk. So

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<v Speaker 1>to get people using Comfy again, app Nexus started what

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<v Speaker 1>they called the Comfy Challenge. It's simple. Every month, the

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<v Speaker 1>person who uses Comfy the most get some free swag,

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<v Speaker 1>and people got surprisingly into it. Here's Michael Delto in May.

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<v Speaker 1>I was like near like the last week of May,

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<v Speaker 1>and I saw somebody winning this and I was like,

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<v Speaker 1>there's no way that they should be winning this with

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<v Speaker 1>the amount of votes that they had at the time.

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<v Speaker 1>So I put it induce my watch and I would

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<v Speaker 1>pull up a timer and I would sit at to

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<v Speaker 1>ten minutes and hit my comfy app and go about

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<v Speaker 1>my day and do some stuff, and then my watch

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<v Speaker 1>with buzz and I would hit the button again and

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<v Speaker 1>go back to work and hit resent the timer. And

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<v Speaker 1>so I just did that for a few for a week.

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<v Speaker 1>But a hard as he tries, Michael is going to

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<v Speaker 1>have a pretty hard time reaching his goal because there

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<v Speaker 1>are lots of other employees at at Nexus working just

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<v Speaker 1>as hard as him to get their hands on some

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<v Speaker 1>of that free swag. Here's Heidi again. I won one

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<v Speaker 1>of the Comfy challenges. I have a tiara, I have

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<v Speaker 1>a sash. I was gonna bring it forgot. Uh did

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<v Speaker 1>you get a hoodie? I didn't. I got sunglasses. I

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<v Speaker 1>got a gift card to bid Gay ice cream, which

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<v Speaker 1>is ironic case I was cold all the time. Um,

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<v Speaker 1>but It was a very fascinating campaign. How how our

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<v Speaker 1>global offer office operations did it to just encourage people

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<v Speaker 1>to use that instead of just you know, send them

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<v Speaker 1>requests and stuff. I just kept pressing it as off

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<v Speaker 1>just as I could, and I didn't care if it

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<v Speaker 1>went through or not. I just kind of wanted to win.

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<v Speaker 1>So the Comfy challenge was working. People knew about Comfy

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<v Speaker 1>more and their competitive spirit got them using the app.

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<v Speaker 1>But still no system is perfect, and when it comes

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<v Speaker 1>to office temperature, there's always something to complain about. Here's

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<v Speaker 1>Peggy John Louis, who trains app Nexus customers about its products,

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<v Speaker 1>and the buddy mode is probably my biggest nemesis. A

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<v Speaker 1>the buddy mode with Comfy, you need someone a buddy

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<v Speaker 1>to back you up on your temperature request before the

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<v Speaker 1>system will make the adjustment you want. If you're the

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<v Speaker 1>only woman in a group of guys and you're sitting

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<v Speaker 1>in that area and they're all comfying it to get

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<v Speaker 1>cool and you're trying to warm up, you don't have

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<v Speaker 1>a buddy to confirm your desire for it to be warmer,

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<v Speaker 1>so you just have to deal with it, or you

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<v Speaker 1>can try to negotiate with the people in your area.

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<v Speaker 1>Mostly you're yelling at them and saying, please stop blowing

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<v Speaker 1>the temperature and here I'm freezing to day have there's

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<v Speaker 1>one person whose life Comfy has definitely changed for the better,

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<v Speaker 1>Caddie manager who used to spend all her time answering

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<v Speaker 1>temperature change requests. And how do you spend all your

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<v Speaker 1>free time now that you're obviously online shopping? Just kidding,

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<v Speaker 1>just kidding, there's a bigger fish to fry. So I

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<v Speaker 1>wonder how much of this experiment was the placebo effect,

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<v Speaker 1>Like if you're sitting at a desk next to somebody

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<v Speaker 1>who's always going to be a different temperature than you,

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<v Speaker 1>then it might feel good to feel like you have

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<v Speaker 1>a little bit more control over getting the temperature changed,

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<v Speaker 1>But you and that person, like someone's still going to

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<v Speaker 1>be unhappy. So is it really solving the problem. I

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<v Speaker 1>think comfy does more than that. It's because you can

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<v Speaker 1>make it warmer, you can. I guess what I'm thinking

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<v Speaker 1>about is that, like people think that they hate the

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<v Speaker 1>temperature in the office, but what they're really upset about

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<v Speaker 1>is they're feeling of a total lack of control. And

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<v Speaker 1>like here at Bloomber, we have a system, there's somebody

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<v Speaker 1>we send an email to. Basically we put in a

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<v Speaker 1>ticket through or like to getting system. And if the

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<v Speaker 1>person next to you is sending in a ticket every

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<v Speaker 1>time you send a ticket, then eventually they will email

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<v Speaker 1>you back and be like, I can't keep changing the

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<v Speaker 1>temperature because the person in this other desk has the

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<v Speaker 1>opposite opinion of you. So like it's that feeling of helplessness. Yeah, Okay,

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<v Speaker 1>having some agency does feel good, even the agency we

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<v Speaker 1>have here, and I think we I see that a

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<v Speaker 1>lot of my reporting that giving workers the idea of

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<v Speaker 1>autonomy makes them way happier. So we see it kind

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<v Speaker 1>of with um flexible scheduling companies saying you can pick

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<v Speaker 1>your when you come in and when you leave, and

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<v Speaker 1>we trust you to get your work done. People end

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<v Speaker 1>up working similar hours. But they just like the feeling

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<v Speaker 1>of control over their hours. It's it's like being treated

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<v Speaker 1>like the adult that I think we are. Yeah, but

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<v Speaker 1>I hate to think that we're so easily manipulated that

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<v Speaker 1>all you have to do is make us workers think

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<v Speaker 1>we have some control over something like the atmosphere, and

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<v Speaker 1>that's enough to make us happy. So I'm gonna stay unhappy.

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<v Speaker 1>I'm just going to always be physic. Okay, Frantisca's pro complaint.

0:13:02.280 --> 0:13:06.200
<v Speaker 1>You're a curmudgeon. All right, that's fair. End, that's cool. Yeah,

0:13:06.200 --> 0:13:08.840
<v Speaker 1>it's my generation. And now it's time for half big

0:13:08.920 --> 0:13:15.240
<v Speaker 1>takes half fake takes. If you have your own half

0:13:15.240 --> 0:13:17.040
<v Speaker 1>big take you want to share with us, call our

0:13:17.120 --> 0:13:19.840
<v Speaker 1>voicemail at two one two six one seven zero one

0:13:19.960 --> 0:13:23.080
<v Speaker 1>six six. This week we have a listener half big

0:13:23.120 --> 0:13:29.160
<v Speaker 1>take about greetings. My half bag take is people at

0:13:29.240 --> 0:13:32.120
<v Speaker 1>work should not ask you how your day is going

0:13:32.200 --> 0:13:35.160
<v Speaker 1>the second day walk into the office. One, I don't

0:13:35.160 --> 0:13:36.960
<v Speaker 1>want to talk about it too. My day is probably

0:13:37.000 --> 0:13:38.880
<v Speaker 1>not going well. Or three, I don't want to share

0:13:38.920 --> 0:13:41.240
<v Speaker 1>it with you. Also, I do not want to know

0:13:41.280 --> 0:13:43.640
<v Speaker 1>what you did last night. When last night is to Tuesday,

0:13:43.960 --> 0:13:46.400
<v Speaker 1>you can check in with what people did over the weekend,

0:13:46.520 --> 0:13:48.839
<v Speaker 1>but you do not need to rehash every night of

0:13:48.880 --> 0:13:52.800
<v Speaker 1>the week from Sunday to Friday morning. I do not

0:13:52.920 --> 0:13:56.000
<v Speaker 1>want to share it with you. Okay, there's a lot

0:13:56.080 --> 0:13:59.439
<v Speaker 1>going on here, so don't ask someone how their day

0:13:59.480 --> 0:14:01.679
<v Speaker 1>is if they have had a day yet. That's fair.

0:14:02.400 --> 0:14:04.480
<v Speaker 1>And then nobody wants to know what people did on

0:14:04.480 --> 0:14:07.040
<v Speaker 1>a Tuesday. We get so many half big takes about

0:14:07.120 --> 0:14:10.520
<v Speaker 1>asking small talk questions. I did one about good morning

0:14:10.640 --> 0:14:13.000
<v Speaker 1>once saying good morning. I think I'm the only solutions

0:14:13.040 --> 0:14:16.400
<v Speaker 1>oriented person here where I gave a solution to ask

0:14:16.440 --> 0:14:19.360
<v Speaker 1>you say the one answering but her. This listener's argument

0:14:19.480 --> 0:14:21.560
<v Speaker 1>is that nothing you're going to do on a Tuesday

0:14:21.600 --> 0:14:23.560
<v Speaker 1>night could possibly be interesting enough to share with your

0:14:23.560 --> 0:14:26.080
<v Speaker 1>co workers. And I think that's probably fair speak for yourselves,

0:14:27.040 --> 0:14:29.920
<v Speaker 1>you crazy millennials. You probably go wild on Tuesday nights.

0:14:30.120 --> 0:14:34.600
<v Speaker 1>Tuesday's my big night. Actually heard millennials were killing tuesdays. Becca,

0:14:34.680 --> 0:14:37.520
<v Speaker 1>What not completely thought through idea? Do you want to

0:14:37.520 --> 0:14:40.560
<v Speaker 1>share with the world today? This is work related because

0:14:40.680 --> 0:14:45.120
<v Speaker 1>I think this often happens during work conversations. And it's

0:14:45.320 --> 0:14:50.000
<v Speaker 1>the spoiler and I don't believe in spoilers. What do

0:14:50.040 --> 0:14:52.560
<v Speaker 1>you mean you don't believe in spoiler? Are always like

0:14:52.720 --> 0:14:58.600
<v Speaker 1>what if I just spoiled trading places for you? I

0:14:58.640 --> 0:15:02.880
<v Speaker 1>think that most culture are all experiences. Movies, TV shows

0:15:03.080 --> 0:15:05.480
<v Speaker 1>can still be enjoyed if you know what's going to happen,

0:15:06.000 --> 0:15:08.280
<v Speaker 1>Like I know the ending to Romeo and Juliet, I'm

0:15:08.400 --> 0:15:12.920
<v Speaker 1>I'd still see it. There are certain movies, uh, the

0:15:13.000 --> 0:15:16.400
<v Speaker 1>bos Lerman version. Yeah, it's a classic. It's a classic. Um,

0:15:16.440 --> 0:15:20.120
<v Speaker 1>really great soundtrack. Um. No. There are some movies that

0:15:20.280 --> 0:15:23.640
<v Speaker 1>can be spoiled really badly, like The Sixth Sense. But

0:15:23.760 --> 0:15:25.560
<v Speaker 1>I think most of the time, you know, just talk

0:15:25.600 --> 0:15:27.640
<v Speaker 1>about spoilers. It's not going to ruin it for me.

0:15:28.040 --> 0:15:31.200
<v Speaker 1>You can talk about it. It's fine, it's true. I

0:15:31.240 --> 0:15:33.760
<v Speaker 1>think it's mostly true. I guess like thrillers, horror movies

0:15:33.840 --> 0:15:36.000
<v Speaker 1>like The Sixth Sense, you don't you don't want to know,

0:15:36.800 --> 0:15:38.960
<v Speaker 1>but then it's like that it's the ending is always

0:15:39.000 --> 0:15:43.840
<v Speaker 1>the same, like the bad guy was a ghost or dies. Yeah. Well,

0:15:43.880 --> 0:15:45.840
<v Speaker 1>I just someone the other day. I was like, I'm

0:15:45.840 --> 0:15:47.960
<v Speaker 1>going to tell you about that TV show This is Us.

0:15:48.680 --> 0:15:50.160
<v Speaker 1>I'm gonna I mean, have you seen it? And I

0:15:50.200 --> 0:15:52.160
<v Speaker 1>was like spoilers and I was like that, there's no

0:15:52.280 --> 0:15:55.960
<v Speaker 1>spoilers in that show. I don't know spoiler it's it's

0:15:56.000 --> 0:15:59.720
<v Speaker 1>Mandy Moore and an old lady makeup. Spoiler alert you

0:15:59.760 --> 0:16:03.280
<v Speaker 1>will probably cry. So that's my half big take. How

0:16:03.320 --> 0:16:08.240
<v Speaker 1>about you. Um, I think that hashtags have ruined the

0:16:08.280 --> 0:16:13.680
<v Speaker 1>hashtag Yeah. Um. People might have all kinds of complaints

0:16:13.680 --> 0:16:19.200
<v Speaker 1>about social media culture, but the hashtag now has come

0:16:19.240 --> 0:16:27.440
<v Speaker 1>to mean exclusively. It's social media meaning, which is like hashtag, hashtag,

0:16:27.560 --> 0:16:33.400
<v Speaker 1>later Graham, hashtag, Friday, hashtag, baby toes, hashtag, half big take,

0:16:34.360 --> 0:16:43.080
<v Speaker 1>and my dream. That hashtag, also known as the pound sign,

0:16:43.640 --> 0:16:47.560
<v Speaker 1>means something. It means number, but it doesn't anymore. So

0:16:47.640 --> 0:16:50.440
<v Speaker 1>we tried to use yes, and I've been like, I've

0:16:50.520 --> 0:16:55.280
<v Speaker 1>like texted or messaged people like, oh, send me the

0:16:55.440 --> 0:16:57.600
<v Speaker 1>number for that thing, and put in a hashtag, and

0:16:57.680 --> 0:16:59.920
<v Speaker 1>it looks like I'm I'm doing like a trending top.

0:17:01.320 --> 0:17:05.920
<v Speaker 1>So bring back the pound sign. Yeah, that's my half

0:17:05.960 --> 0:17:09.280
<v Speaker 1>bay take. I missed the pound sign. That's cute. Thanks,

0:17:10.240 --> 0:17:15.960
<v Speaker 1>and this has been in half Bake Takes half Baked Takes.

0:17:16.880 --> 0:17:19.119
<v Speaker 1>Thanks for listening to another episode of Game Plan. You

0:17:19.160 --> 0:17:22.400
<v Speaker 1>can find me on Twitter at francesco Today and I'm

0:17:22.440 --> 0:17:25.560
<v Speaker 1>at rs Greenfield and call into our hotline. It's two

0:17:25.600 --> 0:17:29.080
<v Speaker 1>on two six one seven zero one six. We'd also

0:17:29.160 --> 0:17:31.359
<v Speaker 1>love it if you would please head over to Apple

0:17:31.440 --> 0:17:35.080
<v Speaker 1>Podcasts or wherever you listen. If you like our show, subscribe,

0:17:35.320 --> 0:17:39.600
<v Speaker 1>rate review us um. Every review helps new people find

0:17:39.640 --> 0:17:43.760
<v Speaker 1>our show. Also, just tell people about it. Yeah, email

0:17:43.800 --> 0:17:46.160
<v Speaker 1>everyone you know. The show was produced by Liz Smith

0:17:46.160 --> 0:17:48.920
<v Speaker 1>and Magnus Hendrickson. The head of podcast is Alec McCabe

0:17:48.920 --> 0:18:03.159
<v Speaker 1>and we'll see you next week. We will yah and

0:18:03.240 --> 0:18:06.400
<v Speaker 1>we'll see you next week. I will not me though,