WEBVTT - Be flexible on the details

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<v Speaker 1>Welcome to Before Breakfast, a production of iHeartRadio. Good Morning.

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<v Speaker 1>This is Laura. Welcome to the Before Breakfast podcast. Today's

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<v Speaker 1>tip is to be flexible on the details. You can

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<v Speaker 1>build a lot of goodwill even with fairly substantial expectations,

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<v Speaker 1>by being flexible on how people do things. We all

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<v Speaker 1>like a little autonomy in our lives, so allowing that

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<v Speaker 1>when you can, can make everything more palatable. So I

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<v Speaker 1>have five kids, which means I am constantly managing a crowd.

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<v Speaker 1>I do have certain requirements for my kids. For instance,

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<v Speaker 1>if you are home at dinner time, you are eating

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<v Speaker 1>with us and without any sort of device running at

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<v Speaker 1>the same time. But beyond that, I'm pretty flexible. If

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<v Speaker 1>you don't like the food on offer, and you're polite

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<v Speaker 1>about it and old enough to prepare your own food,

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<v Speaker 1>you can go ahead and make yourself something else. If

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<v Speaker 1>you'd like to sit up at the counter instead of

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<v Speaker 1>at the table in the same room, that is okay.

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<v Speaker 1>No one has to stay for hours. The little kids

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<v Speaker 1>often get up and run away quite quickly, but we

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<v Speaker 1>are building the habit of eating together. The idea is there.

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<v Speaker 1>We are just flexible on the details. Same thing with

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<v Speaker 1>going to church. I generally do make my kids go

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<v Speaker 1>a few times a month during the school year, but

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<v Speaker 1>sweatpants are okay if you want. I am flexible on

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<v Speaker 1>the details. Perhaps you have expectations in your family or

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<v Speaker 1>at your workplace too. You expect people to bring in

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<v Speaker 1>a certain amount of business. You expect that customers will

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<v Speaker 1>be happy with your product or services. You expect managers

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<v Speaker 1>not to have people quitting left and right. It's good

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<v Speaker 1>to hold your people to these standards. But then the

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<v Speaker 1>more flexible you can be on the details, the more

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<v Speaker 1>loyalty you will probably engender. If people are getting their

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<v Speaker 1>work done, and a lot of that work can be

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<v Speaker 1>done virtually, there's no real reason that people can't work

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<v Speaker 1>from home when it makes sense for them. Demanding that

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<v Speaker 1>people swipe in a certain number of times per week

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<v Speaker 1>is going to create a lot of conflict that didn't

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<v Speaker 1>really need to happen. If a salesperson is bringing in

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<v Speaker 1>a lot of business but likes to start work a

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<v Speaker 1>little later some days because he's training for a triathlon,

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<v Speaker 1>there is no real reason to force him to log

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<v Speaker 1>in at nine am daily. For a great many things,

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<v Speaker 1>it is the outcomes that matter. When people can have

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<v Speaker 1>some choice and autonomy about the details. They feel more

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<v Speaker 1>in control of their lives. High expectations seem less burdensome,

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<v Speaker 1>which makes it more likely that they will be met.

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<v Speaker 1>In the meantime, this is Laura. Thanks for listening, and

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<v Speaker 1>here's to making the most of our time. Thanks for

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<v Speaker 1>listening to Before Breakfast. If you've got questions, ideas, or feedback,

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<v Speaker 1>you can reach me at Laura at Laura vandercam dot com.

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<v Speaker 1>Before Breakfast is a production of iHeartMedia. For more podcasts

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<v Speaker 1>from iHeartMedia, please visit the iHeartRadio app, Apple Podcasts, or

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