WEBVTT - The New Corner Office: Be your own receptionist 

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<v Speaker 1>dot com. Slash you will You're coming to bed hunt? Yep, hown,

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<v Speaker 1>I'll be right there. Just gotta turn out the light.

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<v Speaker 1>Oh hey, some thing's never change, like your kids always

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<v Speaker 1>leaving tiny toys on the floor for you to step

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<v Speaker 1>on and Gango saving folks lots of money on their

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<v Speaker 1>car insurance. Sweetie, I think I left the downstairs light on.

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<v Speaker 1>Conquer your New Year's resolutions with the Before Breakfast podcast.

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<v Speaker 1>In each bite sized daily episode, you'll learn how to

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<v Speaker 1>to Before Breakfast on the I Heart Radio app four

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<v Speaker 1>wherever you get your podcasts. Good morning, this is Laura.

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<v Speaker 1>Welcome to the new Corner Office the podcast where we

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<v Speaker 1>share strategies for thriving in the new world of work,

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<v Speaker 1>where location and ours are more flexible than in the past.

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<v Speaker 1>Today's tip is to be your own receptionist or do

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<v Speaker 1>other frontline work from time to time. If you're in

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<v Speaker 1>a leadership role at your organization, you probably take a

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<v Speaker 1>broad view of your organization's work. You focus on the

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<v Speaker 1>mission you ask about the bottom line. Is your market

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<v Speaker 1>share growing, what our employee retention rates, what new competitors

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<v Speaker 1>have entered your space. Questions like these are essential, but

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<v Speaker 1>sometimes it can also be helpful to get down into

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<v Speaker 1>the weeds so you can understand the everyday experiences of

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<v Speaker 1>your clients and customers. One great way to do this

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<v Speaker 1>is to fill in as the receptionist every now and

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<v Speaker 1>then pick up the phone for the mainline at your

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<v Speaker 1>organization and pay attention to what colors have to say.

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<v Speaker 1>You could do the digital equivalent by fielding the queries

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<v Speaker 1>that come into your organization's main inbox. Do you get

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<v Speaker 1>questions from customers about whether your current hours and services

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<v Speaker 1>are the same as usual or whether there have been

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<v Speaker 1>COVID related adjustments. If so, maybe you can make this

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<v Speaker 1>information easier to find on your website or social media.

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<v Speaker 1>Are concerned clients calling or emailing because they haven't yet

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<v Speaker 1>received a mailing they usually get in early December, Maybe

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<v Speaker 1>that means you need to communicate more clearly that you've

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<v Speaker 1>gone all digital this year. Are you getting compliments about

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<v Speaker 1>a recent webinar and inquiries about whether the recording is

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<v Speaker 1>available for people who couldn't attend. That is a great

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<v Speaker 1>occasion to share the positive feedback with the person who

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<v Speaker 1>put together the webinar and talk with the communications team

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<v Speaker 1>about promoting the recording to new audiences. It's easy to

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<v Speaker 1>assume that as a senior leader, your time is best

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<v Speaker 1>spent far away from day to day operations, and that's

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<v Speaker 1>generally true. But by taking a different perspective from time

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<v Speaker 1>to time, you can enjoy a front row seat to

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<v Speaker 1>see the experiences of your customers or clients. By filling

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<v Speaker 1>in as a frontline worker every now and then, or

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<v Speaker 1>by shadowing a frontline worker, you can learn a lot

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<v Speaker 1>about how your organization is serving your customers, and you

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<v Speaker 1>will definitely get ideas for how your organization can do

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<v Speaker 1>its job even better. In the meantime, this is Laura,

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<v Speaker 1>Thanks for listening and here's the succeeding in the New

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<v Speaker 1>Corner Office. The New Corner Office is a production of

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<v Speaker 1>I Heart Radio. For more podcasts, visit the I Heart

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<v Speaker 1>Radio app, Apple Podcasts, or wherever you get your favorite shows.

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<v Speaker 1>You're coming to bed hunt, Yep, honey, I'll be right there.

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<v Speaker 1>Just gotta turn out the light. Oh oh, some thing's

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<v Speaker 1>never change, like your kids always leaving tiny toys on

0:04:42.960 --> 0:04:45.920
<v Speaker 1>the floor for you to step on and Gango saving

0:04:45.920 --> 0:04:50.040
<v Speaker 1>folks lots of money on their car insurance. Sweetie, I

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<v Speaker 1>think I left the downstairs light on. Please don't make

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<v Speaker 1>me go. Fifteen minutes could save you or more. What's up?

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<v Speaker 1>What's Up? This is Robin Dixon, co host Reasonably Shady,

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<v Speaker 1>which has just been nominated for an n double A

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<v Speaker 1>CP Image Award in the Outstanding Arts and Entertainment Podcast category.

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<v Speaker 1>This is so big for Gezelle and I and of

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<v Speaker 1>course we must thank all of our fantastic listeners. But

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<v Speaker 1>we need your help. Visit vote dot M double A

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<v Speaker 1>CP Image Awards dot net to vote for Reasonably Shady.

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<v Speaker 1>That's vote dot n a A CP Image Awards dot net.

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<v Speaker 1>But don't wait. Voting closes on February five at nine

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<v Speaker 1>pm Eastern, and make sure to listen to Reasonably Shady

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<v Speaker 1>every single Monday on the Black Effect Podcast Network. Hello, Hello, Hey,

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<v Speaker 1>I don't know if you heard, but my podcast Checking

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<v Speaker 1>It has been nominated for the Double a CP Image

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<v Speaker 1>Award in the category of Outstanding Lifestyle and Self Help Podcast.

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<v Speaker 1>I'm grateful for the nomination. I I almost didn't even

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<v Speaker 1>do a podcast because I was just wanting there are

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<v Speaker 1>thousands of podcasts out there and why is my voice needed.

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<v Speaker 1>But a nomination from the d A CP lets me

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<v Speaker 1>know that I made the right choice and I encourage

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<v Speaker 1>you to do Don't worry if there are thousands of

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<v Speaker 1>something else that you want to do. No nobody has

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<v Speaker 1>your sauce, so listen. You can still vote. Go to

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<v Speaker 1>vote dot Double a CP Image Awards dot net. You

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<v Speaker 1>have until February five, um nine pm Eastern Standard time,

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<v Speaker 1>and please listen to my podcast. We're part of the

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<v Speaker 1>Black Effect Podcast Network on the I Heart Radio app

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<v Speaker 1>or wherever you get your podcast. Thank you for checking in.