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Speaker 1: dot com. Slash you will You're coming to bed hunt? Yep, hown,
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Speaker 1: leaving tiny toys on the floor for you to step
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Speaker 1: make the most of your time with practical tools to
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Speaker 1: to Before Breakfast on the I Heart Radio app four
Speaker 1: wherever you get your podcasts. Good morning, this is Laura.
Speaker 1: Welcome to the new Corner Office the podcast where we
Speaker 1: share strategies for thriving in the new world of work,
Speaker 1: where location and ours are more flexible than in the past.
Speaker 1: Today's tip is to be your own receptionist or do
Speaker 1: other frontline work from time to time. If you're in
Speaker 1: a leadership role at your organization, you probably take a
Speaker 1: broad view of your organization's work. You focus on the
Speaker 1: mission you ask about the bottom line. Is your market
Speaker 1: share growing, what our employee retention rates, what new competitors
Speaker 1: have entered your space. Questions like these are essential, but
Speaker 1: sometimes it can also be helpful to get down into
Speaker 1: the weeds so you can understand the everyday experiences of
Speaker 1: your clients and customers. One great way to do this
Speaker 1: is to fill in as the receptionist every now and
Speaker 1: then pick up the phone for the mainline at your
Speaker 1: organization and pay attention to what colors have to say.
Speaker 1: You could do the digital equivalent by fielding the queries
Speaker 1: that come into your organization's main inbox. Do you get
Speaker 1: questions from customers about whether your current hours and services
Speaker 1: are the same as usual or whether there have been
Speaker 1: COVID related adjustments. If so, maybe you can make this
Speaker 1: information easier to find on your website or social media.
Speaker 1: Are concerned clients calling or emailing because they haven't yet
Speaker 1: received a mailing they usually get in early December, Maybe
Speaker 1: that means you need to communicate more clearly that you've
Speaker 1: gone all digital this year. Are you getting compliments about
Speaker 1: a recent webinar and inquiries about whether the recording is
Speaker 1: available for people who couldn't attend. That is a great
Speaker 1: occasion to share the positive feedback with the person who
Speaker 1: put together the webinar and talk with the communications team
Speaker 1: about promoting the recording to new audiences. It's easy to
Speaker 1: assume that as a senior leader, your time is best
Speaker 1: spent far away from day to day operations, and that's
Speaker 1: generally true. But by taking a different perspective from time
Speaker 1: to time, you can enjoy a front row seat to
Speaker 1: see the experiences of your customers or clients. By filling
Speaker 1: in as a frontline worker every now and then, or
Speaker 1: by shadowing a frontline worker, you can learn a lot
Speaker 1: about how your organization is serving your customers, and you
Speaker 1: will definitely get ideas for how your organization can do
Speaker 1: its job even better. In the meantime, this is Laura,
Speaker 1: Thanks for listening and here's the succeeding in the New
Speaker 1: Corner Office. The New Corner Office is a production of
Speaker 1: I Heart Radio. For more podcasts, visit the I Heart
Speaker 1: Radio app, Apple Podcasts, or wherever you get your favorite shows.
Speaker 1: You're coming to bed hunt, Yep, honey, I'll be right there.
Speaker 1: Just gotta turn out the light. Oh oh, some thing's
Speaker 1: never change, like your kids always leaving tiny toys on
Speaker 1: the floor for you to step on and Gango saving
Speaker 1: folks lots of money on their car insurance. Sweetie, I
Speaker 1: think I left the downstairs light on. Please don't make
Speaker 1: me go. Fifteen minutes could save you or more. What's up?
Speaker 1: What's Up? This is Robin Dixon, co host Reasonably Shady,
Speaker 1: which has just been nominated for an n double A
Speaker 1: CP Image Award in the Outstanding Arts and Entertainment Podcast category.
Speaker 1: This is so big for Gezelle and I and of
Speaker 1: course we must thank all of our fantastic listeners. But
Speaker 1: we need your help. Visit vote dot M double A
Speaker 1: CP Image Awards dot net to vote for Reasonably Shady.
Speaker 1: That's vote dot n a A CP Image Awards dot net.
Speaker 1: But don't wait. Voting closes on February five at nine
Speaker 1: pm Eastern, and make sure to listen to Reasonably Shady
Speaker 1: every single Monday on the Black Effect Podcast Network. Hello, Hello, Hey,
Speaker 1: I don't know if you heard, but my podcast Checking
Speaker 1: It has been nominated for the Double a CP Image
Speaker 1: Award in the category of Outstanding Lifestyle and Self Help Podcast.
Speaker 1: I'm grateful for the nomination. I I almost didn't even
Speaker 1: do a podcast because I was just wanting there are
Speaker 1: thousands of podcasts out there and why is my voice needed.
Speaker 1: But a nomination from the d A CP lets me
Speaker 1: know that I made the right choice and I encourage
Speaker 1: you to do Don't worry if there are thousands of
Speaker 1: something else that you want to do. No nobody has
Speaker 1: your sauce, so listen. You can still vote. Go to
Speaker 1: vote dot Double a CP Image Awards dot net. You
Speaker 1: have until February five, um nine pm Eastern Standard time,
Speaker 1: and please listen to my podcast. We're part of the
Speaker 1: Black Effect Podcast Network on the I Heart Radio app
Speaker 1: or wherever you get your podcast. Thank you for checking in.