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Speaker 1: One eight hundred d ui away now offering free remote

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Speaker 1: consultations by phone or video conference for any criminal offense.

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Speaker 1: Trust Brooke, Jeffrey and Jose's friends with a free remote

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Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d

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Speaker 1: Uyowa dot com or call eight hundred d u away.

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Speaker 1: It's time for your phone tap. And today we call

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Speaker 1: a woman who left to complaint after visiting a department store.

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Speaker 1: Apparently she had a bad experience and she's been waiting

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Speaker 1: to talk to someone in customer service about okay. Well,

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Speaker 1: she's in luck because she's not just going to talk

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Speaker 1: to one customer service representative. She's going to talk to

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Speaker 1: two Brooke and myself. And while you might think two

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Speaker 1: customer service reps are better than one, I don't think

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Speaker 1: she's going to agree by the end of the call.

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Speaker 1: Don't understand why in your brand new phone tap right now,

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Speaker 1: as on the twenties toy, I'm moving eighty two point five. Hello. Hi,

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Speaker 1: my name is Kendall and I work in customer service.

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Speaker 1: I'm looking to speak with Rachel. This is she. Hi, Rachel.

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Speaker 1: I was just calling because we received an email from

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Speaker 1: you about an incident that happened at our store, Yes,

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Speaker 1: ma'am the other night, I think. Okay, wait, just before

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Speaker 1: you get into that, I just want you to know

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Speaker 1: that we take customer complaints extremely seriously. Now, do I

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Speaker 1: have your permission if I can put you on a

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Speaker 1: recorded line. Yes, yes you can. Okay, great. I also

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Speaker 1: need to inform you that, since I'm a part time employee,

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Speaker 1: state regulations say I can only process your report for

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Speaker 1: thirty two seconds. Thirty two seconds, yeah, and then I'll

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Speaker 1: need to transfer you. Why if I take your statement

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Speaker 1: for over the thirty two second allotment of time, well,

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Speaker 1: then I'm eligible for benefits and the company doesn't want

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Speaker 1: to do that. Ma'am. I can't believe that only have

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Speaker 1: thirty two seconds to tell something that happened over of

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Speaker 1: course of forty five minutes. Well, I think you can

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Speaker 1: give it your best. Shut So are you ready? I

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Speaker 1: have my timer here and go okaya, smite. I was

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Speaker 1: in the store with my children. I was in the

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Speaker 1: electronics center trying to get picked out an xbox. Okay, great,

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Speaker 1: twenty three seconds left? Can you tell me what was

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Speaker 1: in your cart in the electronics department? Why are you

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Speaker 1: asking you this? I don't. I don't know this in

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Speaker 1: my part, And you say you don't have a lot

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Speaker 1: of time, mister, has nothing to do with my complaints.

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Speaker 1: We're down to eighteen seconds. What were you wearing? What

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Speaker 1: do you mean? What was I wearing? Oh? It just

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Speaker 1: helps to identify you on our security footage, you know,

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Speaker 1: if we have to look through it now? Are you

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Speaker 1: sure you don't remember? You have eleven seconds left? I

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Speaker 1: had a green shirt on some soup. I mean, I

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Speaker 1: don't know four seconds? What shoes were they? Why does

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Speaker 1: that matter? Oh? Sorry, Rachel, but I have to officially

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Speaker 1: stop the call. Let me pass you to another associate.

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Speaker 1: Please hold, are you serious? Hi? This is Adrian with

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Speaker 1: Customer Service. How may I help you today? Adrian, I'm

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Speaker 1: trying to tell this story about what happened. I don't

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Speaker 1: have a thirty two seconds time with you. Are you

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Speaker 1: a full time employee? I am not a full time employee,

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Speaker 1: but there's not a whole lot of full time employees

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Speaker 1: around here, if I'm being honest. Can I get your

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Speaker 1: name please? My name is Rachel. All right, Rachel, you

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Speaker 1: just jop that down real quick. Got it all right?

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Speaker 1: And you have a complaint today? Yes, I emailed my complaint.

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Speaker 1: Yit I was in the electronics center last tuesday. Okay,

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Speaker 1: hold on, hold on, I haven't started my time or yet.

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Speaker 1: I only have thirty two seconds to take down your

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Speaker 1: complaint because I'm only a part time employee. Okay, are

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Speaker 1: you going to talk the entire thirty two seconds? And

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Speaker 1: he's going to allow me to talk and go? What's

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Speaker 1: your complaint? Last tuesday? I was in the electronic You

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Speaker 1: don't have to go faster than that. We're going to

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Speaker 1: get through this. Okay. Was it by the DVDs or

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Speaker 1: by the gaming systems? Sir? I don't know where. Okay,

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Speaker 1: I don't live in distour, Sir, I don't know where

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Speaker 1: I was. I just want to tell you what happens.

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Speaker 1: We can work with this. You've got twenty four seconds left.

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Speaker 1: I'm just going to jot down that you were near

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Speaker 1: the digital cameras. Okay, continue is unbelievable. Can you tell

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Speaker 1: me what you were wearing, ma'am? I just told the

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Speaker 1: gravel for me what I was wearing. Why does that

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Speaker 1: matter because it matters in my report? Just her, you

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Speaker 1: got thirteen seconds. I had on a jogg or sweatpants

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Speaker 1: suit and some Nikes. It was green Okay, perfectly, I

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Speaker 1: got that down. And what was your complaint? We only

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Speaker 1: have six seconds. When I talked to the customer service

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Speaker 1: right yesterday, she was very very rude to me. Okay, Harry,

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Speaker 1: what was she wearing? Oh? Oh, I'm sorry, Rachel, but

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Speaker 1: I have to officially stop the call there or time

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Speaker 1: has run out, though. Good luck with the next associate.

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Speaker 1: There's some really for me. Please hold no, Oh my god, Hi,

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Speaker 1: this is Kendall, a customer service. Who am I speaking with? Hey?

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Speaker 1: It's me a given. Oh hey, Rachel, I think I

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Speaker 1: just spoke with you thirty two seconds ago. Yeah, you did,

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Speaker 1: and I'm glad that I got you because I want

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Speaker 1: to continue my story. Did I just try to tell you?

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Speaker 1: Are you ready? Go? Oh? Sorry about that. We had

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Speaker 1: a malfunction with our timer. Let's try this again. Go.

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Speaker 1: I'm not doing this again. I'm not doing I'm not.

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Speaker 1: Are you sure? Because I just wrote down green shirt?

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Speaker 1: I remembered, so if you remember, then you know what

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Speaker 1: the hell is going on? Okay, great, twenty three seconds left?

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Speaker 1: Can you tell me what was in your card in

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Speaker 1: the electronics department? See, I'm with you, Rachel. I'm not

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Speaker 1: going to tell you I'm not gonna do this. I

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Speaker 1: want to talk to a full time employee. Are you sure?

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Speaker 1: Twelve seconds left. I'm not talking. I promise you I'm

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Speaker 1: not going to see another word. I'm gonna wait for

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Speaker 1: a full time employ You sound unhappy. You think let's

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Speaker 1: put putting me through? Okay, let me get my part

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Speaker 1: time customer buddy on the phone. No, please hold hold

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Speaker 1: on again. Oh my god, Hi is this Rachel? Yes? Oh,

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Speaker 1: hi Rachel, It's Adrianne. Longtime, no talk. What is it?

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Speaker 1: Just two part time eight employees for a whole freaking store. Gosh,

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Speaker 1: you know, I don't know. Maybe it's because it's a

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Speaker 1: prank phone call. Yeah, it's a joke. This is actually

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Speaker 1: Brooke and jeff from the radio show Broken Jeffrey in

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Speaker 1: the Morning. We're doing a phone tap on you. Are

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Speaker 1: you freaking serious? Oh my god. Your boyfriend James set

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Speaker 1: you up because he said you had a bad shopping

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Speaker 1: experience the other day. You people aren't fake. You did

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Speaker 1: that for me. You know, those big corporations not wanting

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Speaker 1: to pay out benefits. Yeah, but I do want to

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Speaker 1: know what are you wearing none of your business when

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Speaker 1: I'm wearing I'm sorry? Can you please hold much? Wake

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Speaker 1: Up every morning with funk taps weekday mornings on the

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Speaker 1: twenties How point five