1 00:00:02,520 --> 00:00:07,040 Speaker 1: Bloomberg Audio Studios, Podcasts, radio news. 2 00:00:07,720 --> 00:00:09,799 Speaker 2: We begin this out with the leadership shakeup at Bank 3 00:00:09,840 --> 00:00:13,120 Speaker 2: for America, Brian moynihan recently naming Dean, Athanasia and Jim 4 00:00:13,200 --> 00:00:16,040 Speaker 2: DeMar as co presidents the firm, writing in a statement 5 00:00:16,120 --> 00:00:19,880 Speaker 2: quote Athenasia and DeMar will drive company wide initiatives focused 6 00:00:19,920 --> 00:00:22,759 Speaker 2: on long term growth and returns, and oversee Bank for 7 00:00:22,760 --> 00:00:26,120 Speaker 2: America's eight lines of business. I'm very pleased to say 8 00:00:26,160 --> 00:00:28,840 Speaker 2: that joining us now is the Bank for America Chair CEO, 9 00:00:29,080 --> 00:00:31,680 Speaker 2: Brian moynihan. Brian, of course in London, we're here in 10 00:00:31,720 --> 00:00:34,320 Speaker 2: New York. You're actually in our home and we're in yours. 11 00:00:34,360 --> 00:00:37,200 Speaker 2: So thank you, sir for making that happen. Brian. Let's 12 00:00:37,200 --> 00:00:39,199 Speaker 2: get to this leadership shakeup because we've got a lot 13 00:00:39,240 --> 00:00:42,599 Speaker 2: to talk about. Eight lines of business. Two very prominent 14 00:00:42,640 --> 00:00:46,199 Speaker 2: individuals in this bank, at this institution. How do you 15 00:00:46,240 --> 00:00:48,920 Speaker 2: and the team plan to split up responsibilities. 16 00:00:50,800 --> 00:00:53,199 Speaker 1: Well, it's good to talk to you both, and thank 17 00:00:53,240 --> 00:00:55,680 Speaker 1: you for coming to our great corporate headquarters. Hopefully they're 18 00:00:55,720 --> 00:00:59,440 Speaker 1: treating you nicely out there. Look, this is a recognition 19 00:00:59,520 --> 00:01:02,959 Speaker 1: of three teammates, said Dean and Jim, and Alistair and 20 00:01:03,000 --> 00:01:06,479 Speaker 1: the contribution they made to our company and helping bringing 21 00:01:06,560 --> 00:01:08,840 Speaker 1: Jim and Dean to help me leverage across the businesses. 22 00:01:08,880 --> 00:01:10,440 Speaker 3: And there's a lot of initiatives. 23 00:01:10,040 --> 00:01:12,640 Speaker 1: We conduct across the company, our growth work streams, our 24 00:01:12,920 --> 00:01:17,759 Speaker 1: operational excellence, our AI initiatives and things, and I've asked 25 00:01:17,760 --> 00:01:20,600 Speaker 1: them to come help me. Meanwhile, it also frees up 26 00:01:20,600 --> 00:01:22,480 Speaker 1: space for that talent group. And you're talking to a 27 00:01:22,480 --> 00:01:24,800 Speaker 1: lot of today what's Lindsay or Eric or Wendy and 28 00:01:24,880 --> 00:01:28,040 Speaker 1: others that continue to drive those eight businesses for us 29 00:01:28,040 --> 00:01:29,959 Speaker 1: and own the business and owned the responsibility for. 30 00:01:29,880 --> 00:01:31,160 Speaker 3: P and L. And there's a lot of talent in 31 00:01:31,200 --> 00:01:31,640 Speaker 3: that level. 32 00:01:31,720 --> 00:01:34,400 Speaker 1: So the idea is to bring them to help leverage 33 00:01:34,400 --> 00:01:37,240 Speaker 1: my time, leverage a company's time, leverage the company wide initiatives, 34 00:01:37,280 --> 00:01:40,119 Speaker 1: and then let that talent that drives those businesses keep 35 00:01:40,160 --> 00:01:41,360 Speaker 1: making great progress. 36 00:01:42,600 --> 00:01:45,240 Speaker 2: Brian, there is an obvious I have some comfortable questions. 37 00:01:45,240 --> 00:01:47,080 Speaker 2: Some people might have responded to this and just thought, 38 00:01:47,440 --> 00:01:50,000 Speaker 2: is Brian's setting up for succession or is this just 39 00:01:50,040 --> 00:01:52,240 Speaker 2: about changing how the companies run. 40 00:01:53,640 --> 00:01:56,080 Speaker 1: Well long term. We have one of the duties that 41 00:01:56,320 --> 00:01:58,640 Speaker 1: I and the whole management team owes the Board of 42 00:01:58,680 --> 00:02:00,920 Speaker 1: Directors as a series of candidates had the experience to 43 00:02:01,000 --> 00:02:03,880 Speaker 1: run this company over time. I'm not going anywhere in 44 00:02:03,960 --> 00:02:06,920 Speaker 1: the short term, but in the medium term. But it 45 00:02:06,920 --> 00:02:08,560 Speaker 1: takes a while to set that up and get people 46 00:02:08,680 --> 00:02:11,080 Speaker 1: used to the size and scale this companies. So you 47 00:02:11,160 --> 00:02:13,760 Speaker 1: all report all those ins and outs of succession, but 48 00:02:13,800 --> 00:02:15,720 Speaker 1: the reality is we're a team. 49 00:02:15,520 --> 00:02:16,359 Speaker 3: And we're driving forward. 50 00:02:16,360 --> 00:02:18,840 Speaker 1: There's a lot of talent teammates and the board will 51 00:02:18,840 --> 00:02:21,520 Speaker 1: have to make a decision someday based on the facts 52 00:02:21,520 --> 00:02:22,800 Speaker 1: and circumstances at the time. 53 00:02:24,560 --> 00:02:27,600 Speaker 4: Brian, you talk about some of the new initiatives and 54 00:02:27,639 --> 00:02:30,280 Speaker 4: looking forward to the bank, the Dean and the gym 55 00:02:30,680 --> 00:02:34,120 Speaker 4: that will be of the future partnering together. I'm wondering 56 00:02:34,320 --> 00:02:37,400 Speaker 4: what you're hoping they can accomplish, whether it's the AI 57 00:02:37,480 --> 00:02:40,720 Speaker 4: initiatives or beyond, what kind of projects you're hoping that 58 00:02:40,760 --> 00:02:41,640 Speaker 4: they will spearhead. 59 00:02:43,000 --> 00:02:44,600 Speaker 1: Well, we have a lot of things going for the 60 00:02:44,639 --> 00:02:47,320 Speaker 1: last six last year, we've been working on some work 61 00:02:47,320 --> 00:02:52,320 Speaker 1: streams to help drive expense sufficiency and implementation new technologies 62 00:02:52,440 --> 00:02:55,040 Speaker 1: and at the same time drive growth. How we take 63 00:02:55,560 --> 00:02:58,200 Speaker 1: risk and continue to look at our risk parameters. And 64 00:02:58,240 --> 00:03:00,720 Speaker 1: so what I'm asking them is to they've helped drive 65 00:03:00,760 --> 00:03:03,239 Speaker 1: those well, they've been doing their old jobs and I've said, 66 00:03:03,240 --> 00:03:05,120 Speaker 1: come do this full time and that'll give us more 67 00:03:05,200 --> 00:03:08,120 Speaker 1: leverage across the platform. Our company has a great reach 68 00:03:08,240 --> 00:03:10,040 Speaker 1: we have, you know, we're all over the globe and 69 00:03:10,080 --> 00:03:12,400 Speaker 1: Bernie Men's and the team here and out of London 70 00:03:12,480 --> 00:03:14,320 Speaker 1: run all the international businesses for us. 71 00:03:14,600 --> 00:03:15,480 Speaker 3: We're in a lot. 72 00:03:15,320 --> 00:03:17,480 Speaker 1: Of countries, a lot of teammates around the world. We 73 00:03:17,560 --> 00:03:19,880 Speaker 1: just announced a thousand more teammates that we're building out 74 00:03:19,919 --> 00:03:22,640 Speaker 1: here in UK and they can help the company drive 75 00:03:22,720 --> 00:03:24,799 Speaker 1: that and put the key to the top of big 76 00:03:24,800 --> 00:03:27,480 Speaker 1: company of guards is to work the seams, work the 77 00:03:27,600 --> 00:03:31,560 Speaker 1: business connections and so Jimmy and his capabilities as he 78 00:03:31,880 --> 00:03:33,919 Speaker 1: works for the Wealth Management Group and Lindsay and Eric 79 00:03:33,960 --> 00:03:36,920 Speaker 1: on the clients that we have, especially in the high 80 00:03:37,040 --> 00:03:39,000 Speaker 1: you know, the higher end clients that he has relationships 81 00:03:39,000 --> 00:03:41,720 Speaker 1: with who are hedge fund operators and things like that. 82 00:03:41,800 --> 00:03:43,880 Speaker 1: So there's a lot of inities, but it's it's really 83 00:03:43,880 --> 00:03:48,400 Speaker 1: about revenue growth, organic revenue growth and expense efficiency and 84 00:03:48,480 --> 00:03:51,400 Speaker 1: also thinking through how technology applies. And it just gives 85 00:03:51,440 --> 00:03:52,880 Speaker 1: me more power at the top of the house to 86 00:03:52,960 --> 00:03:54,920 Speaker 1: join us. And these teammates have done a great job. 87 00:03:56,240 --> 00:03:59,160 Speaker 2: I imagine it's going to be united front. The Investor Day 88 00:03:59,280 --> 00:04:02,080 Speaker 2: in November, the first one in some fifteen years. You 89 00:04:02,160 --> 00:04:06,160 Speaker 2: mentioned the CFO now Executive vice president Alistair Borthwick said this, 90 00:04:06,320 --> 00:04:09,240 Speaker 2: the most important thing from our perspective is we feel 91 00:04:09,280 --> 00:04:13,480 Speaker 2: like we've got an opportunity to close a relative value gap. Brian, 92 00:04:13,520 --> 00:04:16,680 Speaker 2: can we talk about that relative value gap? Where do 93 00:04:16,720 --> 00:04:18,960 Speaker 2: you think that comes from? What is it that you 94 00:04:19,080 --> 00:04:21,920 Speaker 2: think perhaps investors don't fully understand. 95 00:04:23,440 --> 00:04:25,320 Speaker 1: Well, as you look at the company, you have a 96 00:04:25,320 --> 00:04:27,760 Speaker 1: greater or grantic growth engine. So we'll do a million 97 00:04:27,800 --> 00:04:30,760 Speaker 1: new checking households, and our average checking balances are three 98 00:04:30,800 --> 00:04:33,480 Speaker 1: times four times industry norm and we're building that up. 99 00:04:33,560 --> 00:04:36,400 Speaker 1: We're trying to showcase is what Bank America is is 100 00:04:36,440 --> 00:04:39,800 Speaker 1: an organic growth machine on a very steady compounding basis. 101 00:04:39,839 --> 00:04:42,520 Speaker 1: So if you look at the projection for our earnings 102 00:04:42,560 --> 00:04:45,479 Speaker 1: growth rates by the Street, they're faster than the average 103 00:04:45,480 --> 00:04:48,200 Speaker 1: company as the balance reprices and things go on. But 104 00:04:48,440 --> 00:04:50,640 Speaker 1: what we're really trying to showcase is to put on 105 00:04:50,680 --> 00:04:54,000 Speaker 1: the table basically the metrics that we run this company 106 00:04:54,000 --> 00:04:55,920 Speaker 1: by across the eight lines of business and how they 107 00:04:55,960 --> 00:04:59,400 Speaker 1: work together. And then the international piece, and then AI 108 00:04:59,440 --> 00:05:01,000 Speaker 1: and some of the other the things we work on 109 00:05:01,279 --> 00:05:03,560 Speaker 1: the payment's business, which is embedded in the lines of 110 00:05:03,560 --> 00:05:06,560 Speaker 1: business but is a separate business. It really showed three things. 111 00:05:06,680 --> 00:05:09,360 Speaker 1: We have a competitive position that no one else has 112 00:05:09,400 --> 00:05:12,480 Speaker 1: where we just announced yesterday the largest small business lender. 113 00:05:12,800 --> 00:05:15,440 Speaker 1: We have a competitive growth rate in the organic growth 114 00:05:15,440 --> 00:05:16,000 Speaker 1: that's there. 115 00:05:16,320 --> 00:05:17,719 Speaker 3: And then because of our. 116 00:05:19,240 --> 00:05:22,480 Speaker 1: The dynamics are a NII lift, which it will be 117 00:05:22,560 --> 00:05:25,360 Speaker 1: growing as we've told people six to seven percent this year. 118 00:05:25,440 --> 00:05:27,279 Speaker 1: You're going to see the EPs keep kicking in and 119 00:05:27,320 --> 00:05:29,799 Speaker 1: the operating leverage come into the business and the return 120 00:05:29,839 --> 00:05:31,600 Speaker 1: on tangible common equity keeps moving up. 121 00:05:31,600 --> 00:05:32,719 Speaker 3: And that's that's where. 122 00:05:32,560 --> 00:05:35,680 Speaker 1: We lay up but gears off that good core or 123 00:05:35,680 --> 00:05:38,159 Speaker 1: granted growth with the right risk that we drive this 124 00:05:38,240 --> 00:05:39,000 Speaker 1: company by. 125 00:05:40,320 --> 00:05:42,159 Speaker 4: Brian as John is just mentioning this is the first 126 00:05:42,160 --> 00:05:43,080 Speaker 4: in fifteen years. 127 00:05:43,080 --> 00:05:44,440 Speaker 3: Why now, what changed for you? 128 00:05:44,480 --> 00:05:46,000 Speaker 4: And is this going to be a new annual thing? 129 00:05:47,960 --> 00:05:51,480 Speaker 1: You know, I think we have thirty five analysts that 130 00:05:51,560 --> 00:05:52,520 Speaker 1: covers we spend. 131 00:05:52,320 --> 00:05:54,479 Speaker 3: Time at all the conferences. We spend time individually. 132 00:05:54,480 --> 00:05:57,640 Speaker 1: But think about putting on a table where the coupy 133 00:05:57,640 --> 00:06:01,719 Speaker 1: stands right now as we see a after the pandemic 134 00:06:01,760 --> 00:06:05,119 Speaker 1: and after the interest rate changes and after inflation fights 135 00:06:05,160 --> 00:06:08,680 Speaker 1: and all that stuff. We see that people putting on 136 00:06:08,720 --> 00:06:10,440 Speaker 1: a table where we are in organic growth and how 137 00:06:10,440 --> 00:06:11,279 Speaker 1: it works together is. 138 00:06:11,320 --> 00:06:13,480 Speaker 3: Critical, and I think, yeah, you should expect us to 139 00:06:13,560 --> 00:06:14,320 Speaker 3: do it more often. 140 00:06:14,600 --> 00:06:17,120 Speaker 1: You know, we have a lot of connectivity to the 141 00:06:17,200 --> 00:06:19,520 Speaker 1: people actually own our stock and talk to them all 142 00:06:19,560 --> 00:06:21,000 Speaker 1: the time, but this is a chance to sort of 143 00:06:21,040 --> 00:06:22,719 Speaker 1: lay it all out so everybody can see it together 144 00:06:23,000 --> 00:06:24,679 Speaker 1: and to look at some of these initiats are unique, 145 00:06:24,760 --> 00:06:28,400 Speaker 1: like our employee banking Investment initiative, our continuum, our Marril 146 00:06:28,480 --> 00:06:30,960 Speaker 1: Edge through Merrill Lynch and a private bank, and the 147 00:06:31,000 --> 00:06:33,480 Speaker 1: ability for us to take a customer literally from the 148 00:06:33,520 --> 00:06:37,599 Speaker 1: first bank account their entire life, no matter what happens 149 00:06:37,640 --> 00:06:40,840 Speaker 1: to them. On an individual side, or a small business 150 00:06:40,839 --> 00:06:43,400 Speaker 1: for me today that becomes the largest company world, or 151 00:06:43,520 --> 00:06:46,120 Speaker 1: an individual trader that builds up that capability and becomes 152 00:06:46,160 --> 00:06:48,640 Speaker 1: a hedge fund manager. The idea of these continuums and 153 00:06:48,720 --> 00:06:51,760 Speaker 1: things like that are really important, and so we hope 154 00:06:51,800 --> 00:06:53,400 Speaker 1: to put that on the table and make sure people 155 00:06:53,400 --> 00:06:55,200 Speaker 1: see it, and then we'd annually update it, but sort 156 00:06:55,240 --> 00:06:56,200 Speaker 1: of put a baseline on the. 157 00:06:56,200 --> 00:07:00,240 Speaker 4: Table, so Brian, it seems like you're moving toward great 158 00:07:00,240 --> 00:07:03,200 Speaker 4: a degree of transparency or at least availability at a 159 00:07:03,200 --> 00:07:05,800 Speaker 4: time where the President is talking about potentially moving from 160 00:07:05,839 --> 00:07:09,080 Speaker 4: a quarterly reporting system for public companies to a six 161 00:07:09,160 --> 00:07:12,360 Speaker 4: month reporting season, do you think that that would be 162 00:07:12,400 --> 00:07:16,040 Speaker 4: helpful for you as a business manager if you had 163 00:07:16,080 --> 00:07:19,160 Speaker 4: to report less frequently in terms of filing. 164 00:07:20,840 --> 00:07:22,880 Speaker 1: Yeah, at the end of the day, we run the 165 00:07:22,920 --> 00:07:26,120 Speaker 1: company along the principal's responsible growth and how we run it, 166 00:07:26,160 --> 00:07:27,800 Speaker 1: so it won't change how we run the company, may 167 00:07:27,880 --> 00:07:30,480 Speaker 1: change how often we have to talk about it, and inherently, 168 00:07:30,520 --> 00:07:33,480 Speaker 1: if you do two times year versus four times a year, 169 00:07:33,560 --> 00:07:36,040 Speaker 1: you'd save some money and some effort. But you know, 170 00:07:36,160 --> 00:07:38,000 Speaker 1: my guess is our investors are going to demand from 171 00:07:38,040 --> 00:07:39,640 Speaker 1: us more constant reporting. 172 00:07:39,680 --> 00:07:40,920 Speaker 3: So we'll see it all play out. 173 00:07:41,320 --> 00:07:43,600 Speaker 1: It's an issue that was talked about over the last 174 00:07:43,640 --> 00:07:45,240 Speaker 1: several years. If it's going to get done, it has 175 00:07:45,280 --> 00:07:47,560 Speaker 1: to be done the right way. So it remains in 176 00:07:47,600 --> 00:07:50,080 Speaker 1: place and we look forward to what comes out of 177 00:07:50,120 --> 00:07:52,680 Speaker 1: the SEC and the process. But on the other hand, 178 00:07:52,760 --> 00:07:55,280 Speaker 1: you know, we are very transparent what we do. We've 179 00:07:55,280 --> 00:07:57,800 Speaker 1: put a lot of information out there, things like our. 180 00:07:57,680 --> 00:07:59,680 Speaker 3: Digital capabilities that no one else reports on. 181 00:08:00,080 --> 00:08:02,280 Speaker 1: Frankly, and again with the Investor Day, we'll be able 182 00:08:02,320 --> 00:08:04,920 Speaker 1: to show that and really challenge people to say, look, 183 00:08:04,920 --> 00:08:06,760 Speaker 1: if this is what's going on. If you've taken a 184 00:08:06,760 --> 00:08:09,720 Speaker 1: company at three hundred thousand people fifteen years ago that 185 00:08:09,720 --> 00:08:11,920 Speaker 1: has two hundred and twelve thousand people today and applied 186 00:08:12,000 --> 00:08:14,200 Speaker 1: that technology, you just think as we start to apply 187 00:08:14,760 --> 00:08:18,560 Speaker 1: AI more fully, we already have Erica three billion customer interactions, 188 00:08:18,560 --> 00:08:22,040 Speaker 1: but as that applies more fully, you'll see the ability 189 00:08:22,080 --> 00:08:24,960 Speaker 1: for us to continue to manage the headcount and the 190 00:08:24,960 --> 00:08:27,240 Speaker 1: company well while the revenue keeps growing. And so I 191 00:08:27,240 --> 00:08:30,160 Speaker 1: think we'll report on that more often than every six months, 192 00:08:30,280 --> 00:08:32,760 Speaker 1: is my guests, based on the demand of our investors. 193 00:08:34,160 --> 00:08:36,920 Speaker 2: Lisa I mentioned some CEOs might welcome this, Yes, even 194 00:08:36,920 --> 00:08:37,959 Speaker 2: if some investors don't. 195 00:08:38,160 --> 00:08:39,920 Speaker 4: They might welcome this, but will they be allowed to 196 00:08:39,960 --> 00:08:42,199 Speaker 4: actually follow it by their investors, And that I think is. 197 00:08:42,120 --> 00:08:43,360 Speaker 3: What Brian is alluding to. 198 00:08:43,400 --> 00:08:46,400 Speaker 2: I think investors will demand much more transparency. Brian, I 199 00:08:46,440 --> 00:08:48,400 Speaker 2: want to talk about an initiative close to your heart, 200 00:08:48,720 --> 00:08:51,240 Speaker 2: the news that we got about fifteen twenty five minutes 201 00:08:51,240 --> 00:08:54,240 Speaker 2: ago that you're increasing the minimum wage to twenty five 202 00:08:54,320 --> 00:08:57,520 Speaker 2: dollars per hour. I remember a very early conversation with you, 203 00:08:57,720 --> 00:09:00,280 Speaker 2: and this is something you're very proud of. This gone 204 00:09:00,320 --> 00:09:03,560 Speaker 2: up from say fifteen several years ago. Can you talk 205 00:09:03,559 --> 00:09:07,040 Speaker 2: to us about why you've maintained this commitment to drive 206 00:09:07,080 --> 00:09:09,320 Speaker 2: in the minimum waye hire at Banks America. 207 00:09:10,600 --> 00:09:12,880 Speaker 3: Sure. So, let me set two things up. 208 00:09:13,160 --> 00:09:16,440 Speaker 1: One over the course of today and tomorrow and yesterday, 209 00:09:16,480 --> 00:09:18,680 Speaker 1: we've announced a series of in issues. One is to 210 00:09:18,760 --> 00:09:22,360 Speaker 1: locate one thousand new teammates in the UK that will 211 00:09:22,400 --> 00:09:24,440 Speaker 1: work in our operations group, and that was announced by 212 00:09:24,480 --> 00:09:28,280 Speaker 1: Bernie and Tom Scrivener. The second one is toase to 213 00:09:28,800 --> 00:09:31,120 Speaker 1: commit to our military hiring at Bank of America ten 214 00:09:31,160 --> 00:09:34,040 Speaker 1: thousand military veterans over the next five years. We've done 215 00:09:34,040 --> 00:09:35,960 Speaker 1: this from time. We have about twenty thousand working to 216 00:09:35,960 --> 00:09:39,679 Speaker 1: increase that. Another is to increase eight thousand people from 217 00:09:39,720 --> 00:09:42,520 Speaker 1: community colleges to print an opportunity at Bank of America 218 00:09:42,600 --> 00:09:45,640 Speaker 1: to further the career and get into skills based training. 219 00:09:46,080 --> 00:09:48,160 Speaker 1: That's a doubling or tripling of what we do today. 220 00:09:48,240 --> 00:09:51,160 Speaker 1: And then we're the seventy five branches that we're deploying 221 00:09:51,160 --> 00:09:54,040 Speaker 1: and the teammates there and The third piece is the 222 00:09:54,040 --> 00:09:56,199 Speaker 1: minimum wage. And so we started on a travel a 223 00:09:56,280 --> 00:09:59,080 Speaker 1: number of years ago with a view that to be 224 00:09:59,480 --> 00:10:01,480 Speaker 1: we want teammates to come to Bank America with a 225 00:10:01,520 --> 00:10:05,240 Speaker 1: career mindset, so join us. So today we're announcing twenty 226 00:10:05,240 --> 00:10:07,360 Speaker 1: five dollars an Hour's just fifty thousand dollars for a 227 00:10:07,400 --> 00:10:11,440 Speaker 1: starting salary across the country and hire in some places 228 00:10:11,440 --> 00:10:14,680 Speaker 1: where the prevailing wages are higher. Obviously, but what that 229 00:10:14,720 --> 00:10:17,080 Speaker 1: gives a teammate the chance to join our company, to 230 00:10:17,120 --> 00:10:19,480 Speaker 1: spend their whole career here and support their families. So 231 00:10:19,559 --> 00:10:21,920 Speaker 1: not only is it the twenty five dollars an hour 232 00:10:21,960 --> 00:10:25,280 Speaker 1: minimum starting wage, it's the benefit structure, which is a 233 00:10:25,320 --> 00:10:27,920 Speaker 1: full four and K match, a full benefit costs that 234 00:10:27,960 --> 00:10:30,559 Speaker 1: we for the teammates in the brackets of twenty five 235 00:10:30,559 --> 00:10:33,719 Speaker 1: dollars an hour. We basically dropped their premium coverage and 236 00:10:33,760 --> 00:10:37,000 Speaker 1: healthcare in twenty twelve from five hundred dollars a month 237 00:10:37,080 --> 00:10:38,840 Speaker 1: to two hundred and fifty dollars a month for family. 238 00:10:38,880 --> 00:10:41,120 Speaker 1: Have never raised it to provide great health care forum 239 00:10:41,400 --> 00:10:44,160 Speaker 1: and then our childcare benefits. So it's a package. So 240 00:10:44,200 --> 00:10:46,439 Speaker 1: where's that payback for the investor? Where that pays back 241 00:10:46,440 --> 00:10:49,440 Speaker 1: to the investor is the turnover rate. And when we 242 00:10:49,480 --> 00:10:53,120 Speaker 1: started this program in the high volume operations groups and 243 00:10:53,160 --> 00:10:56,920 Speaker 1: the branches was twenty percent. It's now down to basically 244 00:10:56,920 --> 00:10:57,800 Speaker 1: tennis percent or. 245 00:10:57,760 --> 00:10:59,240 Speaker 3: So even below that. 246 00:10:59,240 --> 00:11:01,400 Speaker 1: That's stability in that career mindset allows us to do 247 00:11:01,440 --> 00:11:03,360 Speaker 1: a much better job for our clients. And what you've 248 00:11:03,360 --> 00:11:06,120 Speaker 1: seen is the attrition in the term teammates has gone down. 249 00:11:06,200 --> 00:11:08,360 Speaker 1: You've seen the attrition the customer's gone down, and you've 250 00:11:08,360 --> 00:11:12,520 Speaker 1: seen our customer scores dramatically improve over the last fifteen 251 00:11:12,600 --> 00:11:15,400 Speaker 1: years due to this relentless pursuit to be a career employer. 252 00:11:15,520 --> 00:11:17,680 Speaker 1: So yes, we're very proud of twenty five dollars an hour, 253 00:11:17,880 --> 00:11:21,440 Speaker 1: but there's an economic benefit for the shareholder and it's 254 00:11:21,440 --> 00:11:23,160 Speaker 1: a great positioning for the teammate. 255 00:11:23,160 --> 00:11:26,640 Speaker 2: At the same time, Brian, I wonder also what it 256 00:11:26,640 --> 00:11:30,640 Speaker 2: says about the situation, the current environment. It's very strange 257 00:11:30,679 --> 00:11:32,600 Speaker 2: that we're going into this decision with a federal Reserve 258 00:11:32,679 --> 00:11:35,439 Speaker 2: talking about twenty five fifty basis points of rate cuts 259 00:11:35,440 --> 00:11:38,679 Speaker 2: and maybe more. Your team has talked consistently throughout this 260 00:11:38,720 --> 00:11:41,440 Speaker 2: morning about the amount of resilience they see in the 261 00:11:41,520 --> 00:11:44,480 Speaker 2: US economy. Payhikes like this aren't the kind of things 262 00:11:44,520 --> 00:11:47,720 Speaker 2: you would typically see in a recession. What's your sense 263 00:11:47,760 --> 00:11:50,720 Speaker 2: of just how tight a week loose this labor market 264 00:11:50,880 --> 00:11:51,880 Speaker 2: actually is right now? 265 00:11:53,559 --> 00:11:57,600 Speaker 1: Well, I think if you think of twenty three summer, 266 00:11:57,880 --> 00:12:01,080 Speaker 1: the Great Resignation, it was very tight, then it loosened up, 267 00:12:01,120 --> 00:12:03,760 Speaker 1: and it's more imbalanced now. So our turn of rate 268 00:12:03,840 --> 00:12:06,680 Speaker 1: in our company is running about eight percent. It even 269 00:12:06,720 --> 00:12:10,679 Speaker 1: in places like tech programmers, of which we have thirty 270 00:12:10,760 --> 00:12:14,040 Speaker 1: forty thousand of them, we're running in double digits is 271 00:12:14,040 --> 00:12:16,400 Speaker 1: now and three four percent. And what that shows you 272 00:12:16,480 --> 00:12:18,280 Speaker 1: the bid in the market's different, which then shows you 273 00:12:18,320 --> 00:12:20,240 Speaker 1: people being more careful at headcount. And heard some of 274 00:12:20,280 --> 00:12:22,080 Speaker 1: my colleagues talk to you about that. So I think 275 00:12:22,200 --> 00:12:24,679 Speaker 1: the unemployment rate is still low, but I think businesses 276 00:12:25,200 --> 00:12:25,680 Speaker 1: are being. 277 00:12:25,600 --> 00:12:27,720 Speaker 3: Much more careful in managing your headcount for a number 278 00:12:27,720 --> 00:12:28,120 Speaker 3: of reasons. 279 00:12:28,160 --> 00:12:30,880 Speaker 1: One is to get by understanding how all the policies 280 00:12:30,880 --> 00:12:33,199 Speaker 1: are coming at and fit together. I'm talking about us 281 00:12:33,320 --> 00:12:37,120 Speaker 1: businesses mainly, and then secondly, they're also making sure that 282 00:12:37,160 --> 00:12:38,959 Speaker 1: they're careful. And I heard some of my colleagues talk 283 00:12:39,000 --> 00:12:40,920 Speaker 1: to you about this earlier. As you think about this 284 00:12:41,000 --> 00:12:43,880 Speaker 1: application of technology. We know what this does. We have 285 00:12:44,240 --> 00:12:46,960 Speaker 1: half as many people work in the consumer business, and 286 00:12:47,000 --> 00:12:50,480 Speaker 1: did we did a decade plus ago. We have half 287 00:12:50,480 --> 00:12:52,920 Speaker 1: as many people work in operations. We know that as 288 00:12:52,960 --> 00:12:55,680 Speaker 1: these technologies can apply to our legal department, our account 289 00:12:55,760 --> 00:13:00,080 Speaker 1: our finance department under Alistair, our risk department, teammates. We 290 00:13:00,160 --> 00:13:02,960 Speaker 1: know that if we manage the headcount carefully, we'll do it. 291 00:13:03,000 --> 00:13:05,040 Speaker 1: So we look at headcount very carefully and say, don't 292 00:13:05,120 --> 00:13:08,000 Speaker 1: hire people unless you really need them, not because we're 293 00:13:08,000 --> 00:13:11,480 Speaker 1: trying to save money, because frankly, from a human management capabilities, 294 00:13:11,480 --> 00:13:13,640 Speaker 1: we don't want to have people who won't be able 295 00:13:13,679 --> 00:13:15,520 Speaker 1: to have a career here. So we just hired two 296 00:13:15,520 --> 00:13:18,760 Speaker 1: thousand plus kids from school, so we brought in all 297 00:13:18,760 --> 00:13:21,160 Speaker 1: those new talent. We'll hire these ten thousand veterans, we'll 298 00:13:21,200 --> 00:13:23,560 Speaker 1: hire these eight thousand people from community college. But each 299 00:13:23,640 --> 00:13:25,760 Speaker 1: month we get the right to make a decision on 300 00:13:25,760 --> 00:13:27,960 Speaker 1: whether we're going to hire about thirteen to fifteen hundred people. 301 00:13:28,200 --> 00:13:29,680 Speaker 3: And we're just managing that very carefully. 302 00:13:29,720 --> 00:13:32,040 Speaker 1: So I think we're an example of what's going on 303 00:13:32,120 --> 00:13:33,160 Speaker 1: and broad a labor market. 304 00:13:33,200 --> 00:13:35,160 Speaker 3: You heard Wendy and my colleagues talk about it. 305 00:13:35,320 --> 00:13:37,959 Speaker 1: All the companies are trying to manage us and make 306 00:13:37,960 --> 00:13:40,200 Speaker 1: sure they get the headcount right, because that is a 307 00:13:40,320 --> 00:13:41,840 Speaker 1: major expense for a lot of firms. 308 00:13:43,200 --> 00:13:45,400 Speaker 4: Brian, about a year ago you were talking to us 309 00:13:45,440 --> 00:13:49,480 Speaker 4: about the ramifications of AI and the explosion of efficiency, 310 00:13:49,679 --> 00:13:52,640 Speaker 4: and you said that you think that headcount could remain 311 00:13:52,720 --> 00:13:55,160 Speaker 4: about the same at the bank even as the business 312 00:13:55,200 --> 00:13:59,360 Speaker 4: continue to expand, just in total size. I'm wondering if 313 00:13:59,400 --> 00:14:02,120 Speaker 4: that's shifted, if you still see that as a natural 314 00:14:02,160 --> 00:14:06,319 Speaker 4: progression of the relationship between the adoption of machine based 315 00:14:06,400 --> 00:14:09,240 Speaker 4: learning and the relationship to your headcount. 316 00:14:10,720 --> 00:14:12,920 Speaker 1: So there are two things that One, I think the 317 00:14:12,960 --> 00:14:14,920 Speaker 1: time we were talking, we were probably closer two hundred 318 00:14:14,960 --> 00:14:17,640 Speaker 1: and sixteen seventeen thousand people are two hundred thirteen thousand, 319 00:14:17,679 --> 00:14:18,479 Speaker 1: So I think. 320 00:14:18,520 --> 00:14:19,640 Speaker 3: We'll be managing this down. 321 00:14:19,680 --> 00:14:23,000 Speaker 1: But remember, at the same time, we're managing out through 322 00:14:23,040 --> 00:14:26,040 Speaker 1: operational excellence and efficiencies of applied technology. 323 00:14:26,400 --> 00:14:28,760 Speaker 3: We are now we are deploying, so we're adding. 324 00:14:29,040 --> 00:14:31,160 Speaker 1: When He's added commercial bankers and all the markets and 325 00:14:32,120 --> 00:14:34,320 Speaker 1: sharing the team added business bankers and all the markets, 326 00:14:34,360 --> 00:14:39,360 Speaker 1: and Katie and Lindsay and Eric adding financial advisors and 327 00:14:39,560 --> 00:14:42,400 Speaker 1: private bankers. So we're adding front end people, sales traders, 328 00:14:42,400 --> 00:14:45,240 Speaker 1: et cetera. To keep building out our capabilities, and so 329 00:14:45,280 --> 00:14:48,160 Speaker 1: there's a reinvestment going on. The key to that is 330 00:14:48,200 --> 00:14:52,080 Speaker 1: really redeploying people and reskilling them. So when we bring 331 00:14:52,120 --> 00:14:54,880 Speaker 1: these two thousand plus teammates and who just joined us 332 00:14:54,880 --> 00:14:56,640 Speaker 1: in the last month and a half, we have to 333 00:14:56,640 --> 00:14:59,480 Speaker 1: be more mindful about training them along multiple dimensions, and 334 00:14:59,560 --> 00:15:01,680 Speaker 1: we might have and two or three years ago. So 335 00:15:01,680 --> 00:15:06,000 Speaker 1: I think, yes, I think ultimately the human being content 336 00:15:06,080 --> 00:15:08,240 Speaker 1: of our work product would probably come down, but if 337 00:15:08,280 --> 00:15:10,840 Speaker 1: we manage it right, it'll be flat to the same 338 00:15:10,880 --> 00:15:13,200 Speaker 1: amount of people, maybe down a little bit, but all 339 00:15:13,240 --> 00:15:15,800 Speaker 1: paid more and all being applied to the highest value 340 00:15:15,840 --> 00:15:18,280 Speaker 1: tasks where Frank of the machines can't do the work. 341 00:15:18,320 --> 00:15:21,320 Speaker 1: And that's the important thing. We know these We know 342 00:15:21,360 --> 00:15:23,520 Speaker 1: what this AI can do in today's world. Erica has 343 00:15:23,520 --> 00:15:26,280 Speaker 1: been out there for seven years, three billion customer interactions, 344 00:15:26,440 --> 00:15:29,880 Speaker 1: twenty million customers using it all the time. We see 345 00:15:29,920 --> 00:15:31,240 Speaker 1: what it could do. We took that and put it 346 00:15:31,280 --> 00:15:33,000 Speaker 1: in our commercial business. We took that and put it 347 00:15:33,000 --> 00:15:36,200 Speaker 1: in our internal process. We got other models to help 348 00:15:36,240 --> 00:15:38,960 Speaker 1: in Jimmy DeMar's business in terms of a thing called 349 00:15:39,000 --> 00:15:40,200 Speaker 1: optimists and things like that. 350 00:15:40,440 --> 00:15:42,280 Speaker 3: There's a lot of out there, but. 351 00:15:43,000 --> 00:15:45,960 Speaker 1: What you're learning is is still augmented intelligence and that 352 00:15:46,000 --> 00:15:48,040 Speaker 1: will be what's driving the near term efficiencies. 353 00:15:48,080 --> 00:15:50,400 Speaker 3: So yes, I think the headcount management is one of. 354 00:15:50,400 --> 00:15:53,040 Speaker 1: The core tasks that managers have to take seriously. 355 00:15:54,640 --> 00:15:57,160 Speaker 4: I'm just wondering, Brian, as you train all of these 356 00:15:57,200 --> 00:15:58,760 Speaker 4: new students, how do you make sure that they stay 357 00:15:58,760 --> 00:16:01,040 Speaker 4: with you and don't go to some of your brethren 358 00:16:01,160 --> 00:16:03,320 Speaker 4: across the way in the private assets sphere. 359 00:16:04,800 --> 00:16:11,200 Speaker 1: Well, we provide them a good opportunity, and look, they 360 00:16:11,240 --> 00:16:13,520 Speaker 1: can go other places, but we've been able to retain 361 00:16:13,680 --> 00:16:17,400 Speaker 1: enough that we're completely happy and look even for our clients. 362 00:16:17,640 --> 00:16:19,040 Speaker 3: You know, frankly, if. 363 00:16:18,920 --> 00:16:20,760 Speaker 1: They hire our teammates, it's not the worst thing that 364 00:16:20,800 --> 00:16:23,080 Speaker 1: happens in all our businesses. But the reality is that 365 00:16:23,120 --> 00:16:26,080 Speaker 1: we want these teammates to have a career mindset. In October, 366 00:16:26,120 --> 00:16:29,120 Speaker 1: I'll celebrate our teammates have been with our company fifty years, 367 00:16:29,120 --> 00:16:32,800 Speaker 1: fifty five years, sixty years, et cetera. And you hear 368 00:16:32,840 --> 00:16:35,880 Speaker 1: their stories and their stories. I joined this company, I 369 00:16:35,960 --> 00:16:39,960 Speaker 1: worked in the summer internship, I came may even work 370 00:16:40,000 --> 00:16:44,280 Speaker 1: part time during college. I became a full time employee 371 00:16:44,280 --> 00:16:46,080 Speaker 1: and I started doing this and now I do that, 372 00:16:46,160 --> 00:16:48,600 Speaker 1: and those are wonderful stories, and we have them tell 373 00:16:48,600 --> 00:16:50,880 Speaker 1: those stories to our teammates to show you that you 374 00:16:50,880 --> 00:16:53,080 Speaker 1: can have a long term career at a company like ours. 375 00:16:53,160 --> 00:16:54,960 Speaker 1: And that's what we want our teammates to come in with. 376 00:16:55,200 --> 00:16:57,680 Speaker 1: They may not stay in trading or investment banking or 377 00:16:57,880 --> 00:17:01,240 Speaker 1: corporate banking, but they'll have long term capabilities here. 378 00:17:01,400 --> 00:17:03,480 Speaker 3: And you've seen that. Even top house Alistair was a 379 00:17:03,480 --> 00:17:04,400 Speaker 3: capital market. 380 00:17:04,119 --> 00:17:06,440 Speaker 1: Sead and now he's the CFO, and so that goes 381 00:17:06,480 --> 00:17:07,720 Speaker 1: on throughout the company. 382 00:17:08,960 --> 00:17:10,879 Speaker 2: They swear an oath of allegiance, yes exactly, and you 383 00:17:10,920 --> 00:17:12,399 Speaker 2: see them lining up this morning. 384 00:17:12,680 --> 00:17:13,200 Speaker 3: That game in. 385 00:17:14,000 --> 00:17:16,280 Speaker 4: Before they come in, I promise on my cappuccino, which 386 00:17:16,320 --> 00:17:16,720 Speaker 4: is very good. 387 00:17:16,720 --> 00:17:18,199 Speaker 2: By the way, Brian, I want to talk about the 388 00:17:18,200 --> 00:17:20,480 Speaker 2: main evan that takes place later on this afternoon. 389 00:17:20,680 --> 00:17:21,960 Speaker 3: I'm not going to ask for your guests. 390 00:17:22,000 --> 00:17:24,320 Speaker 2: I know how much you respect the team behind me 391 00:17:24,400 --> 00:17:26,879 Speaker 2: and some of the official forecast of the bank. I 392 00:17:26,920 --> 00:17:29,840 Speaker 2: once to understand from your perspective, looking across the eight 393 00:17:29,920 --> 00:17:33,800 Speaker 2: lines of business, whether you see an economy market activity 394 00:17:34,359 --> 00:17:36,679 Speaker 2: that demands of rate cut from this federal reserve. 395 00:17:38,520 --> 00:17:40,560 Speaker 1: Well, you've had the benefit of all our experts, and 396 00:17:40,720 --> 00:17:43,480 Speaker 1: we have the talent, you know, extremely talented research team, 397 00:17:43,480 --> 00:17:44,960 Speaker 1: and you also have some on the line of business 398 00:17:45,400 --> 00:17:47,520 Speaker 1: teammates talking about what they see out there. I think 399 00:17:47,520 --> 00:17:50,160 Speaker 1: you have to back up if you think about last 400 00:17:50,200 --> 00:17:54,160 Speaker 1: year this time, the projected growth rates for our team 401 00:17:54,240 --> 00:17:56,320 Speaker 1: was probably one hundred basis points higher than it is 402 00:17:56,359 --> 00:18:01,760 Speaker 1: today for twenty five and so that acceleration of growth 403 00:18:02,040 --> 00:18:04,600 Speaker 1: that their prediction that was largely based on. 404 00:18:06,200 --> 00:18:06,840 Speaker 3: A couple of things. 405 00:18:06,880 --> 00:18:09,919 Speaker 1: One, rates would stay higher because inflation was kicking in, 406 00:18:10,160 --> 00:18:10,800 Speaker 1: the impact of the. 407 00:18:10,880 --> 00:18:12,560 Speaker 3: Uncertain and terrorists, et cetera, et cetera. 408 00:18:12,920 --> 00:18:14,960 Speaker 1: All that's coming through the system now, so you're seeing 409 00:18:15,040 --> 00:18:17,160 Speaker 1: some certainty fall into place on this. And I think 410 00:18:17,440 --> 00:18:20,040 Speaker 1: also inflation was coming down, and I think so the 411 00:18:20,080 --> 00:18:21,840 Speaker 1: tension the FED has to deal with, and you've been 412 00:18:22,160 --> 00:18:24,119 Speaker 1: picking at it all day, is a tension between a 413 00:18:24,200 --> 00:18:28,080 Speaker 1: higher inflation rate and ultimately where FED funds can settle 414 00:18:28,119 --> 00:18:30,399 Speaker 1: in at. And so whether they do twenty five basis 415 00:18:30,440 --> 00:18:32,920 Speaker 1: points today or fifty, people have to keep in mind 416 00:18:33,320 --> 00:18:36,080 Speaker 1: the growth rate in the economy was brought down and 417 00:18:36,119 --> 00:18:36,600 Speaker 1: now it's. 418 00:18:36,480 --> 00:18:37,480 Speaker 3: Starting to go back up. 419 00:18:37,560 --> 00:18:39,400 Speaker 1: So next year is predicted to be better this year 420 00:18:39,560 --> 00:18:41,280 Speaker 1: and a year after is better than that. So you 421 00:18:41,280 --> 00:18:44,240 Speaker 1: hear teammates talk about the economy growing back out, and 422 00:18:44,280 --> 00:18:46,120 Speaker 1: that then means we're on the other side of it, 423 00:18:46,240 --> 00:18:49,439 Speaker 1: And so the FED has to adjust to the inflation picture. 424 00:18:49,560 --> 00:18:52,200 Speaker 1: As it got more in control. They can come down. 425 00:18:52,240 --> 00:18:54,879 Speaker 1: They came down to one hundred basis points already. It 426 00:18:54,960 --> 00:18:56,640 Speaker 1: can keep coming down, but they've got to be very 427 00:18:56,680 --> 00:18:59,000 Speaker 1: mindful of the inflation side. And so I think when 428 00:18:59,000 --> 00:19:01,000 Speaker 1: the people get in the room and they see the data, 429 00:19:01,040 --> 00:19:02,680 Speaker 1: they have to think it through. The big news is 430 00:19:02,920 --> 00:19:05,280 Speaker 1: that you're referenced early was the labor market's gotten softer, 431 00:19:05,400 --> 00:19:07,760 Speaker 1: So that gave them concerns. So I think, you know, 432 00:19:07,800 --> 00:19:09,960 Speaker 1: the market believes and our teammates believe the cut rates, 433 00:19:10,000 --> 00:19:12,800 Speaker 1: but I think the key for people is acceleration and 434 00:19:12,840 --> 00:19:15,800 Speaker 1: growth and will the growth re accelerate. Our teammates seeing 435 00:19:15,800 --> 00:19:17,960 Speaker 1: that we're seeing consumer spending strong and all those things 436 00:19:18,040 --> 00:19:20,879 Speaker 1: which would indicate we'd see the acceleration next year is 437 00:19:20,920 --> 00:19:23,760 Speaker 1: better than this year. Unemployment is not expected to go 438 00:19:23,880 --> 00:19:26,280 Speaker 1: up a lot, even though the employee picture may be softer. 439 00:19:26,720 --> 00:19:29,000 Speaker 1: But the most important thing is the long term interest 440 00:19:29,040 --> 00:19:32,160 Speaker 1: rate scenario of people projecting is a more normal rate 441 00:19:32,320 --> 00:19:35,360 Speaker 1: environment that we saw before the financial crisis, say three 442 00:19:35,359 --> 00:19:37,520 Speaker 1: percent plus or minds on the Fed's fund rate of 443 00:19:37,960 --> 00:19:40,119 Speaker 1: four to four and a half percent or so on 444 00:19:40,200 --> 00:19:43,639 Speaker 1: a tenure rate, and a curve that's not inverted, that's normalized. 445 00:19:43,640 --> 00:19:44,040 Speaker 3: Between that. 446 00:19:44,440 --> 00:19:46,000 Speaker 1: The important thing is to get back to more of 447 00:19:46,000 --> 00:19:49,000 Speaker 1: a normal environment, frankly, with maybe a little higher inflation, 448 00:19:49,440 --> 00:19:52,399 Speaker 1: because the great debate about two percent is something you 449 00:19:52,400 --> 00:19:52,760 Speaker 1: can get. 450 00:19:52,760 --> 00:19:53,760 Speaker 3: Lots of experts talk. 451 00:19:53,640 --> 00:19:56,679 Speaker 1: About a little higher inflation, a little faster growth, and 452 00:19:56,720 --> 00:19:59,240 Speaker 1: then frankly that'll help with some of the debt carry 453 00:19:59,280 --> 00:20:01,160 Speaker 1: and other things go on the US economy. 454 00:20:02,480 --> 00:20:04,320 Speaker 4: Rian it sounds like next year you see the bigger 455 00:20:04,400 --> 00:20:07,960 Speaker 4: risk as potentially a surprising about of inflation and some 456 00:20:08,000 --> 00:20:08,800 Speaker 4: sort of downturn. 457 00:20:08,880 --> 00:20:09,520 Speaker 3: Is that correct? 458 00:20:10,880 --> 00:20:13,199 Speaker 1: Well, I think the question is is how do you 459 00:20:13,240 --> 00:20:15,800 Speaker 1: tolerate the inflation? And you know the nature of it, 460 00:20:15,880 --> 00:20:18,000 Speaker 1: what's come from, but you know, and I think that's 461 00:20:18,160 --> 00:20:20,280 Speaker 1: the tension to all this, I think is next year, 462 00:20:20,520 --> 00:20:22,679 Speaker 1: as you get this second quarter, as these policies are 463 00:20:22,680 --> 00:20:24,280 Speaker 1: now in place and are behind us, are you going 464 00:20:24,320 --> 00:20:27,639 Speaker 1: to see the acceleration and growth and where our businesses 465 00:20:27,680 --> 00:20:30,920 Speaker 1: get start best, even faster if you listen. I think 466 00:20:31,080 --> 00:20:32,639 Speaker 1: if you asked Wendy about it, she would tell you 467 00:20:32,760 --> 00:20:35,720 Speaker 1: her commercial customers that have lines of credit are still 468 00:20:35,760 --> 00:20:39,399 Speaker 1: borrowing less as a percentage of their availability than they did. 469 00:20:39,640 --> 00:20:43,119 Speaker 1: It's sort of the seventeen eighteen nineteen timeframe where rates 470 00:20:43,119 --> 00:20:46,080 Speaker 1: have been have been moved up and the economy is growing, 471 00:20:46,160 --> 00:20:48,680 Speaker 1: and so why is that They're probably not seeing quite 472 00:20:48,680 --> 00:20:51,320 Speaker 1: the opportunity and so they're trying to sort this all out. 473 00:20:51,400 --> 00:20:54,200 Speaker 1: And well, you know, I've got the benefit in the 474 00:20:54,280 --> 00:20:56,600 Speaker 1: honor of leading company, has this talented team behind us, 475 00:20:56,640 --> 00:21:00,200 Speaker 1: and all the talent and money we spend on research 476 00:21:00,200 --> 00:21:02,520 Speaker 1: and everything. If I'm running a company that the three 477 00:21:02,560 --> 00:21:04,480 Speaker 1: of us owned and it was a manufacturing company, I 478 00:21:04,480 --> 00:21:06,840 Speaker 1: got to figure out all myself that tends to hold 479 00:21:06,840 --> 00:21:07,400 Speaker 1: people back. 480 00:21:07,440 --> 00:21:09,520 Speaker 3: So that would be the case for acceleration. 481 00:21:09,720 --> 00:21:11,920 Speaker 1: And then the question is if rate stay a little 482 00:21:12,000 --> 00:21:14,080 Speaker 1: higher and the growth is hired, that's not a bad 483 00:21:14,119 --> 00:21:15,679 Speaker 1: place for America to be. 484 00:21:17,200 --> 00:21:18,960 Speaker 2: Brian, just before you go, wanted to sneak the same 485 00:21:19,000 --> 00:21:21,800 Speaker 2: one final question. Whose door do I need to knock 486 00:21:21,880 --> 00:21:24,160 Speaker 2: for World Cup tickets? Who makes that happen? 487 00:21:24,240 --> 00:21:26,080 Speaker 3: Yeah, well you missed. 488 00:21:26,080 --> 00:21:28,560 Speaker 1: You didn't bring David Tyree on, who's doing all our 489 00:21:28,560 --> 00:21:30,040 Speaker 1: marketing and work, and so. 490 00:21:31,640 --> 00:21:32,320 Speaker 3: He's he's the. 491 00:21:32,320 --> 00:21:34,040 Speaker 1: Guy that's got control of the tickets. VideA has a 492 00:21:34,040 --> 00:21:37,800 Speaker 1: great job. Or is Look our relationship with FIFA. You know, 493 00:21:37,840 --> 00:21:39,920 Speaker 1: we did the you had the Club World Cup, which 494 00:21:39,960 --> 00:21:41,600 Speaker 1: was sort of the warm up and next year and 495 00:21:41,600 --> 00:21:45,399 Speaker 1: you'll see us accelerate our efforts. We have great capabilities 496 00:21:45,400 --> 00:21:48,800 Speaker 1: for our clients. But most importantly, this is a chance 497 00:21:48,800 --> 00:21:52,760 Speaker 1: for America to showcase soccer football soccer as we call it. 498 00:21:52,760 --> 00:21:55,320 Speaker 1: It's a case for these cities that are hosting to 499 00:21:55,320 --> 00:21:57,879 Speaker 1: put on a great show. And I think you know, 500 00:21:58,040 --> 00:21:59,919 Speaker 1: I can see the enthusiasm building and you're not the 501 00:22:00,040 --> 00:22:00,960 Speaker 1: first person this asked for. 502 00:22:00,960 --> 00:22:06,480 Speaker 2: Take us John, David Tyree, David Tyree, come on down. Brian, 503 00:22:06,520 --> 00:22:09,040 Speaker 2: Thank you, sir, appreciate it. As always, it's good to 504 00:22:09,040 --> 00:22:12,400 Speaker 2: see you. Enjoy London. Brian moynihan, there of Bank for America,