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Speaker 1: What would you talk about on your on your podcasts show. Okay,

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Speaker 1: I'm not done raging. You've been at this all morning, Bethan,

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Speaker 1: set me up. Okay, so this is the fifteen minute

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Speaker 1: morning show. Scary is here. I'm going counterclockwise. I'm Bethany.

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Speaker 1: David Brodie is here. Yes, Scarrett, Yes, Yes, a special

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Speaker 1: guest and our friend Astra. Hi. Hi, ast You used

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Speaker 1: to work everywhere else and now you are in the

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Speaker 1: iHeart family and I'm so happy to be here. Welcome girl,

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Speaker 1: thank you. Yeah, we have a big, giant and I

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Speaker 1: Heart meeting today. Yes, and uh so after you got

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Speaker 1: a job at our sister station and doing part time

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Speaker 1: work there and and fun stuff, and then you're here

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Speaker 1: this morning for the meeting and Scary and I have

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Speaker 1: known Astro for at different places and different meat. We

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Speaker 1: keep bumping into her and like all these years she

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Speaker 1: didn't work for He was like, why she's really good.

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Speaker 1: She works in these other companies, which was fine, you know,

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Speaker 1: paid the bills, but now you're with us. So now

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Speaker 1: I'm here, and it's so funny because Astra's name was

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Speaker 1: one of those names that like, when you're a woman

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Speaker 1: in radio, there are fewer women in radio than there

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Speaker 1: are men in radio, and so we tend to hear

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Speaker 1: about each other even if we've never actually met. And

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Speaker 1: so when I first came here five years ago, Astra's

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Speaker 1: name was one of the names that I kind of

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Speaker 1: always heard floating around and so I finally met you

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Speaker 1: asked her, like a couple of years scary. Was that

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Speaker 1: the one with the sword dancers? Yeah, the surprise party

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Speaker 1: dancers the podcast. Yeah that's awesome, Yeah it feels good.

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Speaker 1: But this is so, this is what I've been raging

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Speaker 1: about all morning, Estro, that you were not privy to.

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Speaker 1: I got into the cab this morning, super early in

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Speaker 1: the morning because we have a morning show, and I

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Speaker 1: said to the cab driver, take me to six and Walker,

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Speaker 1: and uh, does someone have a little dongle dole? I

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Speaker 1: can attest to that we have to plugs in. Um.

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Speaker 1: So I said the driver, take me to six and Walker,

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Speaker 1: And the cab driver says, okay, how do I get there?

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Speaker 1: And I'm like, this is literally your only job is

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Speaker 1: as a cab driver is to know where to go well,

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Speaker 1: and so then I'm like, okay, fine, so maybe he's new.

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Speaker 1: So so I'm like, but even then you should like,

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Speaker 1: is there a test as a cab driver, like knowing

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Speaker 1: how to get place? Your jobs to know and he's

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Speaker 1: not given a discount, He's not giving them. Well, I'm

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Speaker 1: a new cab driver starts price discount. So then I'm like, okay,

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Speaker 1: I'm gonna cut him slack. So um. I told him

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Speaker 1: turned by turn directions, but he kept missing turns because

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Speaker 1: he was talking to his buddy on the phone and

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Speaker 1: so he wasn't hearing me say like turn turn, no, turn, no,

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Speaker 1: this is the building. Stop like he drove past the building.

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Speaker 1: So I'm like, that was your job was too, Even

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Speaker 1: if you didn't know where you were going, which you

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Speaker 1: should have known where you were going, you weren't listening

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Speaker 1: because you were on the damn fade job and then

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Speaker 1: your main job. There's really no other part of your

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Speaker 1: job to drive and know where you're driving too. You

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Speaker 1: don't need to fold anything, cook anything. Because I was

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Speaker 1: talking when I went on when I went to London

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Speaker 1: a couple of years ago, the cab driver from my

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Speaker 1: from the airport to my hotel, he was telling me

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Speaker 1: the test to become a cab driver in London is

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Speaker 1: so extensive. You are given a written test, you're also

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Speaker 1: given an oral test and they'll say how do I

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Speaker 1: get from Hertfordshire upon Stratford to das lenks Ington upon

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Speaker 1: beaver Houses And you have to be able to give

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Speaker 1: directions without looking at a map, just saying, you know, okay,

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Speaker 1: I'm gonna go north on this, I'm gonna take a ride.

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Speaker 1: I'm gonna go And you have to know everything extra

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Speaker 1: hard to learn how to how to be a cab

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Speaker 1: driver in London because they have to learn how to

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Speaker 1: drive on the wrong side of the road. Yeah, even

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Speaker 1: do backwards. Well, the one issue I would have had

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Speaker 1: at that point this morning is I would have been like,

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Speaker 1: get off your damn phone, yes, put on ways and

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Speaker 1: get me where I need to go. I know. And

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Speaker 1: then but then there's me who's like, because I'm from

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Speaker 1: the Midwest, I don't want to be two means you're

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Speaker 1: in New York now, I know. I know it's it

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Speaker 1: takes a while to get out, but yeah, so I

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Speaker 1: I just I prefer to quietly see that happened the

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Speaker 1: nail salon. The lady cut my nails like and the

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Speaker 1: other she left longer, So I said, so what are

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Speaker 1: you doing? She's like, well, She's like, well these were

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Speaker 1: these were shorter than these, I said, but they're supposed

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Speaker 1: to behaven And I was trying so hard to be nice,

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Speaker 1: and then the New Yorker came out to me, I'm like,

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Speaker 1: these nails are shorter than the nails. Was her first

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Speaker 1: day cutting, not her first day. I've been going there

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Speaker 1: for a while, believe me. But I got so pissed off.

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Speaker 1: So I hear you comes out, what's your job? My

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Speaker 1: middle daughter had to get to work yesterday and I

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Speaker 1: wasn't able to take her, so she took an Uber

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Speaker 1: but the only car that was available was an uber pool,

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Speaker 1: which if you don't know what that means, they'll they'll

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Speaker 1: pick up other people along the way. It's a little

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Speaker 1: bit cheaper, and then eventually it's like riding a bus.

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Speaker 1: You get there, it's your stop to get off. So

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Speaker 1: they picked her up first, and when they got to

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Speaker 1: the next stop, the guy messed up something in the

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Speaker 1: nav system on his phone and it erased her destination

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Speaker 1: as it got the next destination. So he's so they're

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Speaker 1: driving and and it he's like, where am I going?

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Speaker 1: So she says, I'm going to this? This place is

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Speaker 1: the name of the place. Well, I can't. I can't

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Speaker 1: enter it. I'm driving. They've already gotten on the parkway.

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Speaker 1: He knew to get on the parkway, so she says, well,

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Speaker 1: he's well, how do I get there? She's I don't know.

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Speaker 1: I'm a kid, like you're like, you're the ober driver.

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Speaker 1: He says, well, I'll try to enter it, and he

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Speaker 1: can't figure out how to enter it. A spell it

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Speaker 1: and she's like, well, this is the town it's in. Well,

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Speaker 1: what's the street address? I don't know. I put it

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Speaker 1: in Uber and you're supposed to have it. So she

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Speaker 1: opened up Google Maps and she says, well, I got

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Speaker 1: on Google Maps. Do you want me to give you

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Speaker 1: my phone? No, it has to be on my phone. Well,

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Speaker 1: I'll tell you where to go. No, I got it.

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Speaker 1: So of course they got the wrong exit, so then

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Speaker 1: just can I please tell you where to go? So

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Speaker 1: she sat in the back seat with the other person

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Speaker 1: from Overpool, who was the second drop off. So she's

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Speaker 1: sitting there telling him how to go the same thing.

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Speaker 1: It's your job. He didn't want to get off the

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Speaker 1: parkway and didn't put it again. But I owe Brody,

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Speaker 1: Oh yeah, don't say the company just what if the

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Speaker 1: overpool driver it was his first day doing overpool, then

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Speaker 1: welcome to over fuck you. Ay if you listen to

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Speaker 1: brody and scary podcast The Brooklyn Boys, which is widely

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Speaker 1: popular the time they so they talked about getting free dessert,

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Speaker 1: which is like when when a company screws up, giving

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Speaker 1: you back what they owed you isn't equal because you've

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Speaker 1: also wasted your time. You need free desert. If they

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Speaker 1: burn your steak and they bring you the steak twenty

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Speaker 1: minutes later, that's not even even. It's not even right.

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Speaker 1: They owe you something, either half price steak or free dessert.

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Speaker 1: Wife gets something. Yeah, something though, that that's what people

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Speaker 1: always ask to well because even it's not even. So

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Speaker 1: all your friends finished dinner while you're waiting for your steak.

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Speaker 1: Your evening is ruined. But you need a steak at

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Speaker 1: that point. Now, my my nights ruined, So you gotta

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Speaker 1: give me something else. I paid twenty five dollars to

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Speaker 1: stake twenty minutes ago. I'm not paying the stake now.

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Speaker 1: I'm my new book, which is I'm putting together this

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Speaker 1: year free dessert, and I can't wait to read this

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Speaker 1: book and not like it. And then go back and

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Speaker 1: tell the publisher and the writer that I'm not a

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Speaker 1: fan of this book. And I got a paper cut

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Speaker 1: on the book, and I deserved the money back. It

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Speaker 1: means the book worked, in which case you can't get

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Speaker 1: your money back because you're going to use the method.

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Speaker 1: So bestI he had a problem was unsolvable. Unsolvable. I

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Speaker 1: used gift cards to buy a gift card, I remember,

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Speaker 1: and I didn't know where I bought them. It was

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Speaker 1: a gas station and I didn't have a receipt and

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Speaker 1: I didn't have the gift cards I used to buy,

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Speaker 1: and so the gift cards had not been activated by

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Speaker 1: the people at the store, and so I could not

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Speaker 1: use them at this website. And so the website was like,

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Speaker 1: you're screwed. We cannot prove that, you know, with a

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Speaker 1: lot of money, a lot of money, And I was

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Speaker 1: very upset to three emails back and forth nothing. They

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Speaker 1: were like, we can't prove that you got these, and

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Speaker 1: I'm like, but I got them, And so I was

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Speaker 1: like brody yea. So so I took over now people

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Speaker 1: because of our podcast. Last night, I got an email.

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Speaker 1: It was a d M on Instagram. I'm having a

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Speaker 1: car insurance problem. My son got into an accident and

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Speaker 1: they're not paying and they won't pay for the rental car.

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Speaker 1: We need your help. I'm like, the better get Brodie

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Speaker 1: guy on the news if you ever have a problem. Really,

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Speaker 1: I need a segment. I'm I'm gonna buy the website.

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Speaker 1: Better get by. Yeah, but we uh, we should probably

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Speaker 1: get me a segment on the local news channel. So

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Speaker 1: it took me three phone calls. I love how he

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Speaker 1: says we but yet he will benefit from it. But

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Speaker 1: you know, I'll promote you guys whatever. I'll wear your

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Speaker 1: shirts for the Acquired Days podcast. You. So the first

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Speaker 1: phone call, I spoke to some other part of the

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Speaker 1: world and I gave him the story as if it

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Speaker 1: happened to me. And I'm a I'm a valued customer

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Speaker 1: at this website, all right, I'm a member. Let's just

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Speaker 1: say that. And so the woman said, not a problem.

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Speaker 1: I understand. Give me the gift card numbers. Will take

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Speaker 1: care of it, because I'm gonna send off an email

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Speaker 1: to the gift card department letting them know that you

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Speaker 1: got screwed over and you're a valued customer and it

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Speaker 1: will take care of it. You'll get an email in

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Speaker 1: one to two days whether or not you're gonna get

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Speaker 1: a credit or just new gift cards. Fantastic. Three days

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Speaker 1: go by, I don't hear anything. I call back. I

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Speaker 1: get another person from some other godly who knows where

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Speaker 1: in the world. I say that because there's a little

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Speaker 1: bit of a language barrier, but I fought through it.

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Speaker 1: And she says, oh, that woman you spoke to before

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Speaker 1: never sent the email. Give me the numbers again. So

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Speaker 1: I give her the numbers. A is for apples, seven

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Speaker 1: D is for dog, the whole thing, and so okay.

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Speaker 1: So she says, all right to business, stays, you'll have

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Speaker 1: an email and you're gonna either get a credit or

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Speaker 1: new gift cards. Three days go by. I don't get it.

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Speaker 1: I old demanding a supervisor. At this point on Sunday night,

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Speaker 1: Well can you tell me what promise? Nope, not gonna

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Speaker 1: go through this again, not giving you a card. I

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Speaker 1: need a supervisor. I'm tired of being told that the

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Speaker 1: email is gonna take care of it. Because I got

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Speaker 1: an email saying we're sorry, you should need to return

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Speaker 1: it to the store you bought it in um because

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Speaker 1: they didn't know the conversation I had. They just said, well,

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Speaker 1: you don't have a receipt, you don't get the gift

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Speaker 1: card credit. So I got into a little bit of

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Speaker 1: a heated debate with the woman, and I said, look,

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Speaker 1: I was told by two employees of your company that

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Speaker 1: you would give me a credit or new gift cards,

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Speaker 1: and now I get an email from people who don't

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Speaker 1: know me saying we're sorry. Our policy is no refunds. Sorry,

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Speaker 1: I said, either, get me on the phone with the

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Speaker 1: with the credit card, with the with the gift card department.

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Speaker 1: Well you're gonna help me. So she says, I'm sorry,

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Speaker 1: Mr Brody, but our policy is if you don't ever

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Speaker 1: received for the gift card. I'd like to help you,

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Speaker 1: but I can't. There is no way to refund you

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Speaker 1: for the gift card because you didn't pay for the

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Speaker 1: gift card. I said, that's fine. Here's what you're gonna do.

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Speaker 1: You owe me money as a valued customer. A representative

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Speaker 1: who's authorized to sell your gift cards messed up. Therefore

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Speaker 1: your representative messed up. Therefore it's your problem. So stop

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Speaker 1: telling me you can't credit my gift cards. Here's what

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Speaker 1: you're gonna do for a bad customer service, experience. I

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Speaker 1: already know from feud, from past experience. You can give

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Speaker 1: me a credit. You can say, as a valued customer,

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Speaker 1: we messed up. Here's a credit to your account. So

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Speaker 1: you're gonna credit me at my account and not mention

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Speaker 1: the gift cards. You're just gonna credit my account for

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Speaker 1: the bad customer service that I got from one of

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Speaker 1: your authorized representatives. Oh, you can do that, right, Oh,

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Speaker 1: I guess I hold on. He comes back says, Okay,

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Speaker 1: we owe you X amount of money. How about we

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Speaker 1: give you X done? Can I tell first of all

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Speaker 1: high five? Second of all, it works so well when

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Speaker 1: you tell someone what they're going to do, because I

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Speaker 1: had another company screw me over reshipping, you tell them

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Speaker 1: what you're standing there. By the way, if this doesn't

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Speaker 1: go my way, it would be a live chat on

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Speaker 1: the website, which is what I did the other night.

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Speaker 1: This company supposed to send me, uh this thing, and

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Speaker 1: it was supposed to come, and it didn't come for

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Speaker 1: a week because they kept shipping it to Brooklyn, where

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Speaker 1: I don't live. And so I finally got them to

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Speaker 1: chat with them and they were like, are you how

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Speaker 1: are you feeling? And I said livid? And then We

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Speaker 1: went through this whole conversation, and I said, here's what

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Speaker 1: you're gonna do. You're gonna put in a second order

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Speaker 1: for an identical item. You're gonna have it shipped overnight

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Speaker 1: to my house and I will get it tomorrow. And

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Speaker 1: they were like, well, I don't know if I can

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Speaker 1: do that. I'll be damned if the next day there

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Speaker 1: wasn't that package on my front door. So how can

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Speaker 1: you have the balls to do that? But you couldn't

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Speaker 1: talk to the driver this morning because it wasn't a

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Speaker 1: real person. It was a text question. So I went

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Speaker 1: to a store that has a red logo that looks

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Speaker 1: like it looks like I had. I had my daughter

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Speaker 1: got a gift. It was a gift, no gift for

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Speaker 1: seat for a um those fit bit fit bit and

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Speaker 1: they gave it to in a large. So I brought

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Speaker 1: it back to Target where it was purchased, which never seat,

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Speaker 1: and I said, I want to exchange it for small.

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Speaker 1: They said, okay, well you don't ever seat. We have

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Speaker 1: to give you the lowest price that it's been so

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Speaker 1: it's like a hundred and seventy nine dollars. They go, well,

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Speaker 1: you can have a hundred and six dollar credit. I said, no,

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Speaker 1: here's what you're gonna do. I'm gonna go get the

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Speaker 1: small and you're gonna do an even exchange. Okay, okay,

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Speaker 1: this happened to me, and so I got the full

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Speaker 1: one seventy nine value, not the one who six they

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Speaker 1: tried to give me. They will try to f you

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Speaker 1: if you let them second after me at this store,

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Speaker 1: this store with this logo, I'm not gonna Christmas. I

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Speaker 1: got undesigned Christmas present and I went to go return

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Speaker 1: it with no receipt and I said, I got this

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Speaker 1: is the Christmas present. They said, well, we can only

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Speaker 1: give you the price that it's at right now. And

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Speaker 1: I'm like, yeah, but when the person bought and it

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Speaker 1: was before Christmas and it was like thirty dollars more,

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Speaker 1: I allowed them to take advantage. Hell no, hell do

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Speaker 1: you get out? Okay? A couple of you Okay, number right,

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Speaker 1: number number one. You could have found another store that

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Speaker 1: sold the same item and tried if they had better returns.

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Speaker 1: They don't. Second of the second of all, if it

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Speaker 1: was within three days of Christmas, they give you back

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Speaker 1: the full amnent. No, three days you gotta you gotta

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Speaker 1: know this. I got returns in the summer. I wait

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Speaker 1: till three days after Christmas made. Sometimes you gotta hold

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Speaker 1: onto things and then you have to play the role.

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Speaker 1: You have to play the role. Or what you do

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Speaker 1: is you you buy one at full price and use

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Speaker 1: that receipt to return the gift, and then the woman

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Speaker 1: I bought this yesterday. It's the process. Okay, it's too

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Speaker 1: much of you could have gotten a stake with that

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Speaker 1: thirty dollars. I cannot wait till customer service buys Brodie's

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Speaker 1: book and uses his same methods on him. As long

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Speaker 1: as my book sells, I don't care. At that point.

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Speaker 1: I'm returning it as soon as I buy it. After

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Speaker 1: hearing no, I'm actually ready to say, keep talking about that,

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Speaker 1: Oh my god. The Fifteen Minute Morning Show