1 00:00:00,080 --> 00:00:01,520 Speaker 1: You know when you book a trip on a travel 2 00:00:01,520 --> 00:00:03,880 Speaker 1: website and they give you lots of options at the 3 00:00:04,200 --> 00:00:06,520 Speaker 1: end when you're checking out, Oh. 4 00:00:06,480 --> 00:00:09,120 Speaker 2: Yeah, like if you want to do add ons or insurance? 5 00:00:09,440 --> 00:00:11,440 Speaker 1: Would you like to book a car too while you 6 00:00:11,840 --> 00:00:13,640 Speaker 1: we can look you up, or would you like to 7 00:00:13,920 --> 00:00:17,440 Speaker 1: have a bike tour while you're in town? And then 8 00:00:17,480 --> 00:00:19,959 Speaker 1: there's my favorite, would you like to sign up for 9 00:00:20,000 --> 00:00:23,240 Speaker 1: weather updates? What do you check that box? 10 00:00:23,360 --> 00:00:25,640 Speaker 2: I don't. I checked none of the boxes. 11 00:00:26,280 --> 00:00:29,360 Speaker 1: One woman did, and now she's about to get much 12 00:00:29,440 --> 00:00:31,880 Speaker 1: more than she planned for in your phone. 13 00:00:31,960 --> 00:00:33,080 Speaker 2: Tap right now. 14 00:00:33,200 --> 00:00:40,000 Speaker 1: Another Mornings on the twenties. Hello, Hi is this Rachel? 15 00:00:40,960 --> 00:00:41,680 Speaker 2: Yes? This is she? 16 00:00:42,200 --> 00:00:48,240 Speaker 1: Oh great? Hold on the weather in Toronto is currently 17 00:00:48,280 --> 00:00:51,599 Speaker 1: forty five degrees and cloudy, twenty percent chance of rain 18 00:00:51,720 --> 00:00:55,600 Speaker 1: later tonight. Is that helpful? 19 00:00:59,080 --> 00:00:59,880 Speaker 2: I don't know what this is? 20 00:01:01,000 --> 00:01:05,400 Speaker 1: What you signed up for weather notifications for Toronto? When 21 00:01:05,400 --> 00:01:08,199 Speaker 1: you booked a trip on Expedia, you click the button 22 00:01:08,240 --> 00:01:13,200 Speaker 1: for weather updates? You're going there? You're going to Toronto 23 00:01:13,200 --> 00:01:15,360 Speaker 1: in three months? Right, this is Rachel. 24 00:01:16,440 --> 00:01:19,640 Speaker 2: Yeah, I'm going in three months, but I don't need 25 00:01:19,920 --> 00:01:21,080 Speaker 2: them for today. 26 00:01:21,600 --> 00:01:25,360 Speaker 1: Well, that's what the service is. It's live updates. And 27 00:01:25,440 --> 00:01:26,960 Speaker 1: you know it's more personal if you have a real 28 00:01:27,000 --> 00:01:30,480 Speaker 1: person calling to tell you them. Oh so if you 29 00:01:30,520 --> 00:01:35,640 Speaker 1: missed it. Currently the weather is forty five degrees in cloudy, 30 00:01:35,720 --> 00:01:38,440 Speaker 1: twenty percent chance of rain later tonight in Toronto. 31 00:01:39,280 --> 00:01:41,720 Speaker 2: All right, I thought it was just going to be 32 00:01:41,760 --> 00:01:43,720 Speaker 2: like a text like the day of my trip. I 33 00:01:43,720 --> 00:01:45,240 Speaker 2: didn't know it was going to be like a live 34 00:01:45,360 --> 00:01:48,440 Speaker 2: person calling me every day for three months. Yeah. 35 00:01:48,480 --> 00:01:51,200 Speaker 1: Well, we like to go the extra mile here, So. 36 00:01:52,680 --> 00:01:57,000 Speaker 2: I don't want this, Like, please don't call me anymore. 37 00:01:57,560 --> 00:02:10,840 Speaker 1: Oh that was rude. Hello, the current temperature in Toronto 38 00:02:11,040 --> 00:02:12,600 Speaker 1: is still forty five degrees. 39 00:02:12,720 --> 00:02:16,640 Speaker 2: Oh my god, I stop calling me. I don't care. 40 00:02:17,040 --> 00:02:19,399 Speaker 2: I don't want to know what the weather hold. 41 00:02:19,400 --> 00:02:21,320 Speaker 1: I remember I talked to you a little while ago. 42 00:02:21,320 --> 00:02:23,720 Speaker 1: You sign up for the weather updates, so I'm dis 43 00:02:23,800 --> 00:02:24,360 Speaker 1: updating you. 44 00:02:24,840 --> 00:02:27,600 Speaker 2: Yeah, I know I don't want them. I don't want 45 00:02:27,600 --> 00:02:29,520 Speaker 2: them anymore. But stop calling me. 46 00:02:29,600 --> 00:02:31,919 Speaker 1: But it's changed from the last time. 47 00:02:32,680 --> 00:02:33,400 Speaker 2: No, it didn't. 48 00:02:33,680 --> 00:02:36,120 Speaker 1: You did. You didn't let me finish before because there 49 00:02:36,160 --> 00:02:38,320 Speaker 1: was a twenty percent chance of rain later tonight when 50 00:02:38,320 --> 00:02:40,520 Speaker 1: I first called. Now it's been bumped up to twenty 51 00:02:40,520 --> 00:02:41,520 Speaker 1: five percent chance. 52 00:02:42,560 --> 00:02:46,440 Speaker 2: I'd be careful, care I don't mean to be rude, 53 00:02:46,440 --> 00:02:48,880 Speaker 2: but I already told you I don't want this. Like, 54 00:02:49,000 --> 00:02:51,200 Speaker 2: what do I need to do to be taken off 55 00:02:51,200 --> 00:02:51,600 Speaker 2: the list? 56 00:02:51,680 --> 00:02:54,359 Speaker 1: Yeah? Sorry, I can't really help you so much with that. 57 00:02:54,840 --> 00:02:57,320 Speaker 1: What That's not my job. I'm bound by the agreement 58 00:02:57,360 --> 00:02:59,240 Speaker 1: that you signed when you click the box to accept 59 00:02:59,240 --> 00:02:59,920 Speaker 1: the weather alerts. 60 00:03:00,240 --> 00:03:03,920 Speaker 2: So well, then transfer me to someone who can help me. 61 00:03:04,600 --> 00:03:08,160 Speaker 1: Yeah, I'm I work independently, so you probably have to 62 00:03:08,200 --> 00:03:11,000 Speaker 1: go into the website and put in a request there. 63 00:03:11,200 --> 00:03:12,680 Speaker 1: But I have to keep doing this. 64 00:03:13,560 --> 00:03:15,200 Speaker 2: Okay, I'm going to block your call. 65 00:03:17,680 --> 00:03:18,960 Speaker 1: I'll call from a different number. 66 00:03:19,760 --> 00:03:21,960 Speaker 2: Okay, so now you're basically stocking me. 67 00:03:22,320 --> 00:03:25,160 Speaker 1: Now I'm updating you on the weather in Toronto, which, 68 00:03:25,200 --> 00:03:27,680 Speaker 1: by the way, is still forty five degrees and cloudy. 69 00:03:28,240 --> 00:03:30,280 Speaker 2: I'm not even going to answer my phone. I'm going 70 00:03:30,280 --> 00:03:33,040 Speaker 2: to Expedia and I'm going to complain about you. What's 71 00:03:33,080 --> 00:03:38,400 Speaker 2: your name, It's Hank, Hank. You don't need to hit 72 00:03:38,440 --> 00:03:41,280 Speaker 2: the dumb chime sound effect every time I ask you 73 00:03:41,320 --> 00:03:41,760 Speaker 2: a question. 74 00:03:41,920 --> 00:03:43,800 Speaker 1: Oh, I don't hit it. It just naturally goes when it 75 00:03:43,840 --> 00:03:48,640 Speaker 1: knows I'm delivering new information. Oh, apparently the clouds are 76 00:03:48,720 --> 00:03:56,960 Speaker 1: Nimbo stratus. You're an Apple, no correction, your boyfriend Teddy 77 00:03:57,080 --> 00:04:00,320 Speaker 1: is what that's new? And animation? 78 00:04:00,880 --> 00:04:03,240 Speaker 2: Did you know that are what are you talking about? 79 00:04:03,480 --> 00:04:05,680 Speaker 1: It turns out there's one hundred percent chance your boyfriend 80 00:04:05,720 --> 00:04:07,400 Speaker 1: Teddy set you up for this prank phone call. 81 00:04:08,960 --> 00:04:15,120 Speaker 2: Oh oh my god, that was so annoys. 82 00:04:16,240 --> 00:04:18,000 Speaker 1: You're going on a trip with him in three months 83 00:04:18,000 --> 00:04:21,800 Speaker 1: to Toronto, right, yeah, so he wanted to tell you 84 00:04:21,839 --> 00:04:28,560 Speaker 1: that he's really excited to go. Oh, I'm sorry. It 85 00:04:28,640 --> 00:04:29,600 Speaker 1: was his idea to do this. 86 00:04:30,000 --> 00:04:33,640 Speaker 2: I was thinking, what is this. I'm seeing live updates 87 00:04:33,680 --> 00:04:36,040 Speaker 2: for a trip ninety days from now. 88 00:04:37,040 --> 00:04:40,680 Speaker 1: Say it's called great customer service and you're free to 89 00:04:40,760 --> 00:04:43,240 Speaker 1: leave a positive review about me on the website. Okay, 90 00:04:43,960 --> 00:04:48,000 Speaker 1: Oh no, oh, look I just wrote the review for you. 91 00:04:48,200 --> 00:04:49,479 Speaker 1: Five stars for Hank 92 00:04:53,000 --> 00:04:55,880 Speaker 2: The week up every morning was phone taps weekday mornings 93 00:04:55,880 --> 00:04:59,400 Speaker 2: on the twenties Brooke and Jeffrey in the Morning