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Speaker 1: Ron An Aians.

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Speaker 2: You can't assume or believe that you're the only guy

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Speaker 2: to ever see that problem. It's a big world out there,

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Speaker 2: and somebody else has seen it, and the value of

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Speaker 2: community is really coming full circle. And you can see

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Speaker 2: it in a lot of the organizations that are being

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Speaker 2: set up for mechanics to help mechanics.

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Speaker 1: The Car Doctor.

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Speaker 3: I'm not afraid to drive it from Des Moines to Omaha.

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Speaker 3: I stay off of Interstate eighty system because when the

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Speaker 3: semi passes you at seventy mile an hour and you're

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Speaker 3: doing fifty, it has a tendency to suck you off

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Speaker 3: the road.

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Speaker 2: Well, yeah, it's got to look pretty cool that with

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Speaker 2: thirty eight Chevy on route. That's got to be pretty neat,

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Speaker 2: you know.

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Speaker 1: Welcome to the radio home of Ron and Anya the

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Speaker 1: Car Doctor. Since nineteen ninety one. This is where car

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Speaker 1: owners the world overturned to for their definitive opinion on

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Speaker 1: automotive repair. If your mechanics giving you a busy signal,

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Speaker 1: pick up the phone and call in The.

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Speaker 2: Garage doors are open, but I am here to take

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Speaker 2: your call. At eight five five five six oh ninety

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Speaker 2: nine hundred and now he.

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Speaker 1: Running and welcome.

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Speaker 2: Listeners on and in the Car Doctor at your service,

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Speaker 2: of course, and we're going to dive right into it.

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Speaker 2: We've got a big hour this hour, and we're gonna

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Speaker 2: be talking to Ben Johnson. To start. Ben is with Repairrify.

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Speaker 2: And when I heard the name, I knew Repairrify as

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Speaker 2: a company. I wasn't quite sure what they did and

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Speaker 2: who they were. Ben and I were chatting for a

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Speaker 2: while now and decided, you know, this is a great

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Speaker 2: interview because you're going to learn a lot about what's

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Speaker 2: going on in the auto industry. So let's get right

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Speaker 2: to it. Ben Johnson, Repairrify. Welcome to the Car Doctor,

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Speaker 2: sir hey man, thanks for having me on ron a pleasure.

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Speaker 2: Let's just dive right into it. Ben, what is Repairrify?

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Speaker 2: Because I've got to admit I've heard of them, but

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Speaker 2: you know, it's just it's like skimming the headlines. You

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Speaker 2: see so much information in this industry. What do you

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Speaker 2: guys runing to the table, What exactly are you doing right?

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Speaker 3: Well?

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Speaker 4: You know, so it's an interesting story. So you probably

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Speaker 4: haven't heard of a parify because of the it's they've

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Speaker 4: been around for about fifteen years actually, but they've been

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Speaker 4: very heavily participating in the collision space. Okay, So they

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Speaker 4: started out life with a product called an adstech ASTech

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Speaker 4: and this product would allow a person in a remote

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Speaker 4: location they're based in Plano, Texas, to connect through a

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Speaker 4: device at the car side with an OE scan tool

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Speaker 4: or diagnostic tool and manipulate that vehicle as if they

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Speaker 4: were at the fender. So in the collision spaces, we

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Speaker 4: all know they're you know, a little behind the mechanical side.

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Speaker 4: As far as doing that kind of work, the insurance

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Speaker 4: folks have been pushing them to become more apt at it.

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Speaker 4: A lot of them don't have a scan tool and

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Speaker 4: don't know how to operate it if they had one.

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Speaker 4: So this was a perfect fit to start off this, uh,

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Speaker 4: this this product line. So they do, I mean, they've

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Speaker 4: done literally millions of car side scans from Plano, Texas.

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Speaker 4: They generate a nice report. They do a pre scan report,

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Speaker 4: post scan report, very important the collision industry, and they

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Speaker 4: and they can use the OE tool to do it

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Speaker 4: so that they make sure that they're getting the you know,

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Speaker 4: all of the functions that the OE tool is capable of.

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Speaker 4: And then they they can actually reprogram the vehicle remotely

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Speaker 4: as well, like if they've got a new part in

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Speaker 4: there that needs to be programmed to the car, or

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Speaker 4: a new ECU or anything like that. So that's kind

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Speaker 4: of what what has has got them into the industry,

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Speaker 4: and they're making a lot of waves over there. I'm

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Speaker 4: actually fairly new to the company. You probably knew me

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Speaker 4: from another company for many years. But my job is

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Speaker 4: to actually take a lot of what they've done for

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Speaker 4: the collision industry and bringing that over into the mechanical side.

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Speaker 4: So you will be I mean, I'm counting on you

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Speaker 4: hearing a lot more about us in the in the

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Speaker 4: weeks and months and years to come.

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Speaker 2: So Repairrify if I let's just clarify. Let's let's clarify

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Speaker 2: Repairrify if we can ben it's it's if I'm a

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Speaker 2: body shop. Reparify has has a service where I can

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Speaker 2: I can you know, buy in I'm going to have

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Speaker 2: some sort of a communication device that will plug into

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Speaker 2: the OBD two port and Missus Smith's late model Chevy

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Speaker 2: is in an accident. I can use Repairrify to pre

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Speaker 2: scan before I make the repair, post scan after I

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Speaker 2: make the repair, and that satisfies the insurance companies keeps

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Speaker 2: them happy and they see before and after condition of

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Speaker 2: the vehicle knowing it's fixed. Fair statement.

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Speaker 4: Exactly if you need during that process, if you need

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Speaker 4: to do more things like maybe clear a code or

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Speaker 4: actuate something or run a tests, they can do that

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Speaker 4: remotely as well.

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Speaker 2: All right, So, but I'm a mechanical shop. Now, I'm

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Speaker 2: going to be a little tough on you, right, I'm

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Speaker 2: gonna be the devil's advocate here. I'm a mechanical repair shop.

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Speaker 2: How does that help me? What is Repaify going to

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Speaker 2: do for me? Because I get what you're doing for

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Speaker 2: the body shops and how they're approaching it. But I

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Speaker 2: can go out and I can buy you know, I

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Speaker 2: can buy a half a dozen scan tools from you know,

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Speaker 2: fourteen different vendors tomorrow. So why do I want Repairify?

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Speaker 2: What's it going to do for me?

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Speaker 4: Right? So that's a great question, and we will be

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Speaker 4: evolving some of these features over time. But this short answer,

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Speaker 4: Ron is when you think about the aftermarket mechanical especially

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Speaker 4: and one of the reasons I'm so excited about this

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Speaker 4: company and this products is that you've got a scan

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Speaker 4: tool and we don't even we can't eat. We don't

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Speaker 4: have to pick on a name, pick any brand of

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Speaker 4: scan tool that's in the aftermarket. And what I always

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Speaker 4: say is all of those scan tools do somewhere between

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Speaker 4: seventy and eighty percent of pretty much everything, but none

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Speaker 4: of them do one hundred percent of anything as far

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Speaker 4: as supporting a vehicle. So maybe you probably you might

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Speaker 4: not need us, you know, on a day to day basis,

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Speaker 4: but you might have that car in at some point

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Speaker 4: and you're saying, my gosh, this you know, brand, whatever

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Speaker 4: tool that I've got plugged in doesn't do some function

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Speaker 4: that my my Mitchell program or whoever says I need

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Speaker 4: to do to finish this diagnoma.

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Speaker 2: And that does in all fairness, Ben, that does happen.

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Speaker 2: You plug into program power Windows and you may not

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Speaker 2: have it. You program, you plug into, you know, do

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Speaker 2: a variety of just simple coding functions, uh, you know,

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Speaker 2: and you don't have it. So repair Offy gives us

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Speaker 2: that option because it's it's automatically the OEE tool.

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Speaker 4: Because we've got the OE tool on the other end

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Speaker 4: of the line there, and we've got a it's kind

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Speaker 4: of important to note to Ron, we've got a guy

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Speaker 4: that knows how to use it. We've got some like

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Speaker 4: if you're working on a Toyota, we will route that call,

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Speaker 4: that that message in to the Toyota tech. It knows

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Speaker 4: how to use that Toyota tool to make sure he

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Speaker 4: gets you whatever you need as efficiently as possible.

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Speaker 2: Gotcha, gotcha. So you know you can scan for me

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Speaker 2: as a Toyota. You could scan for me as a

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Speaker 2: FOURD or a GM, et cetera. You can pro you

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Speaker 2: can program for me, you know you can. You can code,

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Speaker 2: you can do what an OE scan tool can do.

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Speaker 2: So all right, so you're you're going to do it

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Speaker 2: one hundred percent of the time, as you say, But

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Speaker 2: then I've got to look at, you know, what's the

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Speaker 2: convenience factor as a repair shop. I may not know.

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Speaker 2: You know, a repair shop may start eight o'clock in

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Speaker 2: the morning and it starts out with, you know, four

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Speaker 2: oil changes. Two of those oil changes or break jobs

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Speaker 2: one g Ways they had a check engine light on,

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Speaker 2: which actually happened to me this week. We had a

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Speaker 2: check engine light on in a car that the customer

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Speaker 2: didn't know what the light meant, and we had to

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Speaker 2: go through this whole education process of course, and then

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Speaker 2: we got into scanning and diagnostics. Is is this Yeah,

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Speaker 2: it really does. So is this problem process? You know,

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Speaker 2: fifteen minutes from now? Hey Ben, I need a scan

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Speaker 2: on this forard. You know, how does it work? How

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Speaker 2: do I hook in as a repair shop.

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Speaker 4: Well, there's a couple of different things ron So it

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Speaker 4: depends on which tool you have. So one of the

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Speaker 4: interesting things about repair ify is they don't aim to

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Speaker 4: be in the hardware business as a competitor. Now, we

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Speaker 4: have a scan tool, we called them all in one.

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Speaker 4: But if your shop happens to have a launch tool

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Speaker 4: with the one of the more recent vcis I think

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Speaker 4: the Throttle three or better or something like that, Ye,

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Speaker 4: then you don't even need us as far as hardware.

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Speaker 4: You've already got your launch tool plugged in. You can

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Speaker 4: once you sign up with us, which is you know,

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Speaker 4: I think there's a one time activation fee or something.

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Speaker 4: But then you just push a button on your interface

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Speaker 4: and it literally calls sense information about the vehicle to us.

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Speaker 4: We get you connected to the right technician. Usually takes

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Speaker 4: somewhere between you know, thirty seconds and two minutes, and

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Speaker 4: then they're on there, they're on with you, and they're

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Speaker 4: able to process whatever you requested. You might have requested

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Speaker 4: a pre scan postscan. There's also a chat capability that

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Speaker 4: comes with it, or you can elect to have them

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Speaker 4: call you on your cell phone or your office phone,

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Speaker 4: uh to you know, dialogue with you while they're doing

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Speaker 4: whatever you need done.

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Speaker 2: So there's also a tech line, yes, side of this too,

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Speaker 2: where you're going to be talking to a master Toyota Tech,

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Speaker 2: a Master Ford Tech, a master GM tech and so

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Speaker 2: forth to help you.

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Speaker 4: A little careful there, ron. You know, we are not

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Speaker 4: yet at the point now on the collision side. Yeah,

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Speaker 4: we're pretty good on the collision side. As we get

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Speaker 4: into the mechanical side will be uh, will be getting better.

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Speaker 4: But I can assure you this. The guy on the

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Speaker 4: other end knows about the vehicles, and he knows about

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Speaker 4: the tool, but he's he may or may not be

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Speaker 4: a master technician to actually help you fix the car.

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Speaker 4: He can get the tool where you need it to go,

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Speaker 4: and he can deliver the test results and things that

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Speaker 4: you need, but he may not be the guy that's

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Speaker 4: gonna like get you out of a hole if you're

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Speaker 4: if you're truly drowning, right.

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Speaker 2: Not yet, right, not yet yet? Yeah, we're gonna we're

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Speaker 2: gonna walk before we run. So you know, when I'm

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Speaker 2: plugged in with my launch tool, which I happen to have,

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Speaker 2: all right, no secret there, and I'm plugged in with

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Speaker 2: my launch tool and I'm dialed into my repaify icon

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Speaker 2: which I haven't seen. Ye I'm gonna have to go

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Speaker 2: back and look for It's probably there and I haven't

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Speaker 2: seen it. You know, is the data when he when

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Speaker 2: he makes my tool, the Toyota tool, the Toyota Factory tool,

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Speaker 2: the Ford Factory tool, will that display on my launch

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Speaker 2: scan tool or is the information displayed on him and

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Speaker 2: he sends me a report.

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Speaker 4: The information is displayed to him on his oe scan tool,

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Speaker 4: and he will send you a report. And it's really interesting.

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Speaker 4: Ron the the VCI is where the magic happens. When

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Speaker 4: you actually request that report, it will disconnect basically from

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Speaker 4: your tablet and connect through your either Wi Fi or

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Speaker 4: tethered Internet or Ethernet cable and he'll be it'll be

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Speaker 4: talking directly to Plano Texas. Your tablet then just becomes

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Speaker 4: a display device. It's just kind of again talking to

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Speaker 4: Plano Texas and saying, here's what he's doing. Here's what

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Speaker 4: he's found. Here's a chat he wants to talk to

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Speaker 4: you or what have you. It's it's really pretty interesting.

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Speaker 2: Gotcha work, gotcha? Yeah, it sounds interesting, Ben. You know what,

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Speaker 2: it's very forward thinking. You can see where it's going.

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Speaker 2: And this is something the industry desperately needs because you know, yeah,

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Speaker 2: there is no scan tool out there other than an

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Speaker 2: oe that does one. It's typically the seventy eighty percent

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Speaker 2: tile and then it's always that last twenty or thirty

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Speaker 2: percent that boxes you in a corner. Hey, Ben, we're

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Speaker 2: up against the clock. Sit tight, you can stick around

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Speaker 2: a little bit longer. Yes, absolutely, okay, sit tight. I'm

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Speaker 2: running any in the Car Doctor from here with Ben

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Speaker 2: Johnson of a paraphy. We'll both be back right after this.

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Speaker 5: Don't go away.

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Speaker 4: He drives that way.

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Speaker 1: But when it comes to fixing cars, Ron has Car

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Speaker 1: Advice done right eight five five five six zero nine

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Speaker 1: to nine zero zero.

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Speaker 4: Here's Ron.

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Speaker 2: Welcome back listeners, Ron and ending and the Car Doctor

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Speaker 2: on here as I was with Ben Johnson over parrified. Ben,

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Speaker 2: you're still there, sir. You didn't disappear on me. I

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Speaker 2: know you won't nos so real quick, I just want

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Speaker 2: to go back real fast if I can. You know,

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Speaker 2: we were talking in the first part of our conversation

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Speaker 2: that repairify is there. The insurance companies want body shops

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Speaker 2: to do pre collision scans to see vehicle condition. But

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Speaker 2: what happens if I'm just curious, what happens if the vehicle,

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Speaker 2: you know, that the battery got smacked and there's no

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Speaker 2: electricity in the vehicle, then what do they do?

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Speaker 4: Yeah, that's a that's a really good point, you know,

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Speaker 4: And frankly, one of two things happen. Right, If the

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Speaker 4: car is completely dead, they're either going to total it

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Speaker 4: because it was it's a it's a loss anyway. But

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Speaker 4: if not, to your point, you can't really do a

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Speaker 4: pre scan on a car that won't that won't the

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Speaker 4: lash lights won't light up on. So they do have

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Speaker 4: to get it to a to a stack state where

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Speaker 4: they can get the battery to power back up or

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Speaker 4: they you know, put a jumper card on it or

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Speaker 4: something to get it powered up, and they'll have to

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Speaker 4: do whatever repairs they have to do to get to

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Speaker 4: that state before they can do the pre repair scan.

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Speaker 4: So that it's a good point, though, good question, right,

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Speaker 4: and it happens a lot.

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Speaker 2: And that's not a reflection on repairify. That's a reflection

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Speaker 2: on the insurance industry and collision and what they're dealing with,

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Speaker 2: because that's a problem, and I think you should. I

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Speaker 2: think it's important to have a pre scan. You know,

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Speaker 2: we're at the point now where we scan oil changes.

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Speaker 2: We scan all cars at least once a year. Stick

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Speaker 2: out your tongue and say ah, and it goes in

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Speaker 2: the draw, just like a heart rate and blood pressure,

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Speaker 2: just like going to the doctor. No pun intended.

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Speaker 4: Please, you know, that's a really good practice.

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Speaker 2: It just just you know, we have data, We know

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Speaker 2: what healthy looks like, we know what it was like

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Speaker 2: six months prior, and we can But anyway, I don't

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Speaker 2: want to. I don't want to go down that road.

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Speaker 2: That's not what today is about.

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Speaker 4: Uh.

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Speaker 2: You know, I was also thinking about, you know, I'm

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Speaker 2: a repair shop, not me, but maybe I'm a repair

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Speaker 2: shop out there somewhere and I've got three locations. Do

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Speaker 2: I have to sign up three times? Do I have

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Speaker 2: to buy? You know, because that's another thing I hear

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Speaker 2: in the industry. These guys are concerned they're buying three

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Speaker 2: of you know, snap on or three hotels or three

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Speaker 2: launch scan tools, and then what do they do. It's

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Speaker 2: it's the cost is just out of control.

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Speaker 4: Right, Well, there's a couple of ways you can do

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Speaker 4: that wrong. First of all, for the service Noah, I mean,

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Speaker 4: if you're if you're Ron and Adan Automotive, then you

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Speaker 4: have to have three sites you're you're find to log

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Speaker 4: in and you know, get get help. But you know,

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Speaker 4: obviously you've got to have some kind of a hardware

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Speaker 4: interface at those shops to plug into. So you know,

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Speaker 4: if you've got to scan a launch tool at those shops,

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Speaker 4: that's great. You can and I don't know, it's way

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Speaker 4: less than a standards tool, but that you can buy

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Speaker 4: just the vehicle communications device from US and actually run

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Speaker 4: the software that connects it to Plano Texas from a laptop,

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Speaker 4: from the tablet, from you know whatever, and so you

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Speaker 4: can do that and just have a lightweight hardware interface

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Speaker 4: at your shop so that you can call in and

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Speaker 4: get these OI scans. Or of course you can buy

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Speaker 4: our all in one device, which is a it is

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Speaker 4: a full blown scan tool as well as having that

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Speaker 4: remote capability. So there's a few ways to do it.

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Speaker 4: You know, you can go all the way into the

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Speaker 4: scan tool or a basic interface device, but you don't

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Speaker 4: have to own like an like a GM tool and

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Speaker 4: a Toyota tool and whatever. At every location, they are

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Speaker 4: sitting up there basically virtually waiting for you to sign

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Speaker 4: in in Plano. And they're always updated. They keep them,

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Speaker 4: you know. So you know, we talked about the twenty

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Speaker 4: percent time you don't have to you know, you pull

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Speaker 4: that OI tool out twenty percent of the time you

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Speaker 4: plug it in and says, oh, I've got to get

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Speaker 4: a reflash. I saw for I've got to get updated

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Speaker 4: before I can even use it. So that's all ready

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Speaker 4: for you.

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Speaker 2: I've got to tell you, Ben, one of the biggest

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Speaker 2: problems I saw and still see with OE scan tools

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Speaker 2: is you're we'll take Ford you know an IDs, Right,

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Speaker 2: you take your Ford IDs scan tool, and you know,

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Speaker 2: you use it on Monday, you don't use it, Tuesday,

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Speaker 2: you don't use it Wednesday, Thursday, you go to use it.

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Speaker 2: Now there's an update from Ford maybe you know, so

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Speaker 2: it and you drag it out and now it's got

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Speaker 2: to be updated. There goes forty five minutes to an hour. Easy,

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Speaker 2: all right.

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Speaker 4: It happens all the time. Yeah, I just came from

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Speaker 4: a conference, an industry conference, and that was one of

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Speaker 4: the major things that the shops on a shop panel

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Speaker 4: I watched, we're talking about exactly that.

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Speaker 2: And then and then that just kills productivity. Now you've

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Speaker 2: got to find something to do in the shop in

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Speaker 2: for forty five minutes and babysit this scan tool and

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Speaker 2: it just becomes a giant pain in the neck. So

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Speaker 2: but yeah, okay, I get it. So you guys have

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Speaker 2: plans for that. That's good. I like that again, forward thinking,

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Speaker 2: that's what repairs doing here. Real quick, Ben, in our

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Speaker 2: last two minutes, can you just touch on reprogramming? Does

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Speaker 2: this tool do reprogramming for us?

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Speaker 4: It does? And the nice thing is is it it

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Speaker 4: does reprogramming through that vehicle communications box and driven by

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Speaker 4: the OE tool, not an aftermarket tool that's trying to

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Speaker 4: emulate the OE software like so many of them do.

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Speaker 4: So you can be assured that the OE tool is

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Speaker 4: actually performing that calibration or that part configuration or whatever

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Speaker 4: it is that you need to do.

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Speaker 2: So so it'll it'll reprogram And is there maintenance on

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Speaker 2: the mechanical shop side, I mean, do we have to

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Speaker 2: update the VCI at all or is that automatically done

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Speaker 2: when we log in, is the tool basically ready to go?

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Speaker 4: So to speak, it'll be ready to go. You know,

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Speaker 4: once in a while, the vc I might get a

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Speaker 4: firmware update, but it's not often and it's very quick, just.

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Speaker 2: Out of curiosity, real quick in our last minute, are

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Speaker 2: they working on keys? Have they dealt with the key

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Speaker 2: issue and the locksmith issue?

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Speaker 4: Yet we actually have glass people using our product. That's

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Speaker 4: kind of a different program wrong. But I will have

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Speaker 4: to get back with you on what we actually do remotely,

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Speaker 4: because it's not so much that we couldn't do it.

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Speaker 4: We can, But it's about the nastev requirements and making

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Speaker 4: sure that our texts are certified and we're doing it

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Speaker 4: all above board, right right?

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Speaker 2: Yeah, Well, and for everybody else's benefit. What Ben's talking

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Speaker 2: about is there are security requirements by the federal government

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Speaker 2: that prevent just anybody from programming keys. Ben, we're winding

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Speaker 2: down the time together today real quick. Where can the

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Speaker 2: listeners go get more information?

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Speaker 4: Oh, repaify dot com. It's just keep watching that pipe

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Speaker 4: because we'll be changing in here in the next few months.

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Speaker 2: So perfect and keep your dial tuned here because We're

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Speaker 2: going to be talking about you in the future too, Ben.

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Speaker 2: I appreciate your time today. Ben Jonson, reparify and.

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Speaker 4: You'd be well.

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Speaker 2: I'm on an end and the car Doctor. We'll be

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Speaker 2: back right after this. Don't go on

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Speaker 5: As the family than the name