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Speaker 1: In the last few years, headlines and videos have been

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Speaker 1: popping up everywhere of people freaking out over bad customer service,

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Speaker 1: throwing fits, throwing burritos, just going crazy over the slightest

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Speaker 1: inconvenience to their day. Has it always happened? We just

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Speaker 1: didn't catch it on video prior to this, you know

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Speaker 1: what I mean? Like did we not see it? Is

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Speaker 1: that what was going on The cameras on our phones

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Speaker 1: really have changed things. But in social media. But what

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Speaker 1: happens when someone has a legit complaint and they're really

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Speaker 1: nice and polite about it, like one woman who just

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Speaker 1: wanted to say, you should probably not allow bicycles inside

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Speaker 1: the coffee shop because they get mud everywhere. Well that's logical.

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Speaker 1: That aggressive, over the top attitude isn't gonna fly here,

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Speaker 1: not with me in your phone tap right now brooking

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Speaker 1: phone taps on the twenties. Hello, Hi, my name is

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Speaker 1: Taco Charlton. I'm the manager here at his coffee Oh hi,

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Speaker 1: how are you? I'm good? Thank you for asking. I

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Speaker 1: am calling though, because apparently there was an incident at

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Speaker 1: our location on James Street between you and another patron.

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Speaker 1: No want to follow up.

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Speaker 2: I wouldn't call it an incident. I just got a

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Speaker 2: message because I thought management should be aware of what happened.

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Speaker 1: WHOA, Okay, okay, maybe we need to lower our voice

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Speaker 1: a little bit.

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Speaker 2: But I didn't. I didn't raise my voice.

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Speaker 1: Oh wow. I did not realize the call was going

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Speaker 1: to be like this.

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Speaker 2: I'm talking normal. You're acting like I'm freaking out.

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Speaker 1: Well, oh my, the F word the word.

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Speaker 2: I said, freaking out.

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Speaker 1: They're okay, you don't have to yell it at me again.

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Speaker 1: I'm trying to help you.

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Speaker 2: I'm sorry, like I really don't know what's going on.

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Speaker 2: I'm not yelling like you're the only person that's yelling

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Speaker 2: right now.

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Speaker 1: Okay, you know what, Let's put all that unpleasantness from

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Speaker 1: earlier on aside. Unpleasantness man again, the pushback that I'm

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Speaker 1: getting from you here, it's making this very difficult.

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Speaker 2: I'm talking to you in a normal voice. I haven't

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Speaker 2: even told you my complaint.

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Speaker 1: Okay, yes, the complaint. That's exactly what i'd like to

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Speaker 1: get to here. So if you please, as calmly as

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Speaker 1: possible try and describe what happened, and if you could

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Speaker 1: leave out the expletives, that would be wonderful.

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Speaker 2: Oh my, god.

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Speaker 1: Okay, if we could get rid of the sarcasm too.

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Speaker 2: Okay, you know what what, I'm just gonna whisper it

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Speaker 2: to you so you don't think I'm freaking out.

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Speaker 1: Fine, go ahead.

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Speaker 2: Yesterday I was in line and there was a male cyclist.

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Speaker 1: It's still too loud, if you could just take it

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Speaker 1: down a few notches.

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Speaker 2: Yesterday there was a male cyclist in line with his bicycle.

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Speaker 1: That was very pleasant and gentle. I would that thing.

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Speaker 1: If you're wondering about the cyclist, I already checked the hospitals.

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Speaker 1: There were no reports of any of them passing away. What. Well,

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Speaker 1: I'm assuming that you attacked him on the way out

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Speaker 1: of the store.

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Speaker 2: No, No, that never. And what are you talking about?

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Speaker 1: Did you get someone else to attack him for you?

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Speaker 2: Oh my gosh, I don't understand what's going on here.

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Speaker 1: Well, just considering you're the rogue attitude that you've been

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Speaker 1: displaying with me right now, the natural assumption.

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Speaker 2: I haven't told you anything. I just said that there

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Speaker 2: was a cyclist standing in line. Whoa in front of me?

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Speaker 1: Excuse me? Are you threatening my life? Is that the conversation?

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Speaker 1: Oh so now I don't speak English heritage?

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Speaker 2: Now, No, I haven't said anything like that.

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Speaker 1: You want to tell me to go back where I

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Speaker 1: came from?

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Speaker 2: What?

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Speaker 1: Because I'll have you know I was born right here

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Speaker 1: on the floor of this coffee shop.

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Speaker 2: Man.

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Speaker 1: Oh my gosh, is that okay with you?

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Speaker 2: I don't even know what to say to you right now.

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Speaker 1: Well, luckily I know what to say to you, because

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Speaker 1: I've made my decision. You officially have a lifetime ban

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Speaker 1: from all of our locations. What We're gonna put your

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Speaker 1: picture posted up in all of our windows?

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Speaker 2: Oh yeah, you can't do that.

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Speaker 1: It's done. And if you do that, if you dare

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Speaker 1: set foot in one of the estabsablishments, you will be

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Speaker 1: subject to arrest.

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Speaker 2: Sorry, I haven't even said my complaint. I never attacked

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Speaker 2: you or yelled at anyone.

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Speaker 1: One. Last thing that I forgot to tell you is

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Speaker 1: that this is a phone tap and it's being recorded

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Speaker 1: and it's going to be played all over the country

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Speaker 1: on every affiliate Brook and Jeffrey has. I want you

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Speaker 1: to know that.

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Speaker 2: Oh my god.

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Speaker 1: What, I'm not the real manager at the coffee shop.

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Speaker 1: My name is jeff from Brook and Jeffrey. In the morning.

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Speaker 1: Your namate Liz just set you up for a prank

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Speaker 1: phone call. Liz said that you complained to the coffee

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Speaker 1: shop and asked the manager to call you about some

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Speaker 1: cyclists that was in the store.

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Speaker 2: I did allowed to bring bikes in. There were bud everywhere.

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Speaker 1: WHA the B word. Now I'm gonna kill her, and

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Speaker 1: that's why you're banned killing people friends, even.

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Speaker 2: On my shoes

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Speaker 1: Broken Jeffrey's phone taps on the twenties,