WEBVTT - Mozilla CEO Talks AI in Search

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<v Speaker 1>I want to get to our conversations from the c

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<v Speaker 1>suite continuing on this Monday, and something that caught our

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<v Speaker 1>attention was from our Bloomberg law team, and they wrote

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<v Speaker 1>about open ai and its most recent update to its

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<v Speaker 1>usage policies for Chatchipt that provides kind of a window

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<v Speaker 1>into the company's efforts to insulate itself from potential liability

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<v Speaker 1>for handing out legal advice to its users. Tim the

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<v Speaker 1>company's update, they teaked policies about how chatchipt and other

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<v Speaker 1>products can be used to provide legal and medical device

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<v Speaker 1>and although some lawyers prematurely and inaccurately celebrate the changes

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<v Speaker 1>as an outright ban on giving legal advice, the update

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<v Speaker 1>was more a change in wording. Chatchipt still produces legal advice,

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<v Speaker 1>including drafting contracts if asked to do so.

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<v Speaker 2>Okay, so a brave new world. Don't take legal advice

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<v Speaker 2>from us. Now choose whether or not you want to

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<v Speaker 2>take it from a large language model. Here's what Laura

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<v Speaker 2>Chambers has to say about this and sort of everything

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<v Speaker 2>that is this layer of technology that's kind of underlying

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<v Speaker 2>everything in our ecosystem right now. She's CEO of Mozilla Corporation.

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<v Speaker 2>She joins us from San Francisco. Mozilla's the global nonprofit

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<v Speaker 2>dedicated to ensuring the Internet remains open, inclusive, and equitable.

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<v Speaker 2>And you might know the company from its Firefox web browser,

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<v Speaker 2>And that's really where I want to start and sort

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<v Speaker 2>of understanding this layer of technology that we're talking about

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<v Speaker 2>so much that so many of us are using. And

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<v Speaker 2>I wonder how you look at it as a way

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<v Speaker 2>that it's part of the ecosystem. Now, Laura, is this

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<v Speaker 2>like is it a web browser? Is it like internet

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<v Speaker 2>access was in the nineteen nineties. Are there going to

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<v Speaker 2>be no such thing as, like, you know, AI companies

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<v Speaker 2>because everything is going to be an AI company? How

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<v Speaker 2>should we be thinking about it?

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<v Speaker 3>Yeah, it's a moment of tremendous change. One of the

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<v Speaker 3>big shifts we're seeing is a really renewed interest in

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<v Speaker 3>browsers as a category. Perplexity just launched their Comet browser.

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<v Speaker 3>Open Ai just launched their Atlas browser, and it makes sense.

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<v Speaker 3>The browser has been around for decades and it's a

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<v Speaker 3>product we use all the time, but we don't think

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<v Speaker 3>about it very often, and it's not surprising that AI

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<v Speaker 3>companies are getting into this space. The browser has incredible

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<v Speaker 3>access into credentials, your tabs, where you're browsing, how you're

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<v Speaker 3>spending your time, and as you know, AI companies are

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<v Speaker 3>very hungry for that information. So it is it is

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<v Speaker 3>sort of a moment of resurgence for the browser right now.

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<v Speaker 2>Is the browser the gateway to all of this or

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<v Speaker 2>is it not? Because we're using apps like Claude or

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<v Speaker 2>chat GPT.

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<v Speaker 3>What we're finding is that the folks that created those

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<v Speaker 3>apps are feeling that the interface is a little clunky

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<v Speaker 3>right now. That you might be in a browser and

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<v Speaker 3>then you have to go to another tab and back

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<v Speaker 3>and forth a little bit. And so I think that

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<v Speaker 3>there will be a role to play for apps. But

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<v Speaker 3>what we're certainly seeing from open ai and others is

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<v Speaker 3>that they're really interested in getting into the browser space.

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<v Speaker 3>But I think the browser is changing. The browser has

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<v Speaker 3>traditionally been a container. You know, you have a URL

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<v Speaker 3>and a search bar, you have some tabs, and the

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<v Speaker 3>browser renders content on the web for you. The shift

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<v Speaker 3>that we're expecting to see is that the browser will

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<v Speaker 3>become more of an agent to actually do work on

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<v Speaker 3>your behalf in that browser interface. But with that shift

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<v Speaker 3>becomes a big shift in power of data as well.

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<v Speaker 3>You know, the AIS now have more information about your credentials,

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<v Speaker 3>where you're spending your time, while you're spending your money,

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<v Speaker 3>and we know that people are worried about that. Sixty

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<v Speaker 3>percent of people in the US are really worried about

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<v Speaker 3>privacy with AI, and the other forty percent probably should

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<v Speaker 3>be as well. And so I think to be successful

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<v Speaker 3>in this space, people are going to have to go

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<v Speaker 3>back to those values that Mozilla and Firefox are really

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<v Speaker 3>built on, which is around privacy and choice and control

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<v Speaker 3>over your experience and your data.

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<v Speaker 1>Do you feel like it's it's difficult to compete against

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<v Speaker 1>the behemoths that are out there.

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<v Speaker 3>It's always challenging to be a smaller company. The big

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<v Speaker 3>tech companies consolidate a lot of power, They lock you in,

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<v Speaker 3>they have vertical integration. But it's something that is incredibly

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<v Speaker 3>important to do. The Internet, if left to its own

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<v Speaker 3>devices would always trend to be inclosed, to being expensive,

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<v Speaker 3>and to just have a few players. And that's why

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<v Speaker 3>it's important to have open source solutions. It's important for

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<v Speaker 3>alternatives for Firefox like Firefox to be there. You know,

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<v Speaker 3>we have our own browser engine called Gecko. There are

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<v Speaker 3>only three browser engines left microsoften Opera, everyone else moved

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<v Speaker 3>over to Chromium. It's expensive to run a browser engine.

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<v Speaker 3>I know why they did it, but we think it's

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<v Speaker 3>incredibly important to invest in options like that because very quickly,

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<v Speaker 3>otherwise you end up in a very very sort of

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<v Speaker 3>monopolistic world, which is bad for the health of the

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<v Speaker 3>Internet and it's bad for the users of the Internet.

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<v Speaker 2>So is are you creating a web browser? Are you

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<v Speaker 2>changing Firefox in order to be an AI first browser

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<v Speaker 2>so it can compete with whatever browser OpenAI ultimately has

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<v Speaker 2>whatever browser perplexity ultimately offers in the way Chrome change

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<v Speaker 2>is from Alphabet's Google.

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<v Speaker 3>Yeah, Firefox. We always adapt to where users are going

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<v Speaker 3>and what they need. And not all of users want AI.

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<v Speaker 3>About twelve percent of users in the US actually don't

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<v Speaker 3>want AI, so they'll always be an experience for them.

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<v Speaker 3>But we are actually we just launched smart Windows. We

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<v Speaker 3>have sign ups for those available right now, which will

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<v Speaker 3>be our version of AI. But it's going to be

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<v Speaker 3>centered on privacy, on trust, and on transparency, So it

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<v Speaker 3>will be you'll be able to have a great eye

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<v Speaker 3>experience in the five Fox browser, but it's going to

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<v Speaker 3>be one that is really oriented around what users really

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<v Speaker 3>need and how we can do a great job of

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<v Speaker 3>protecting the data.

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<v Speaker 1>Yeah, I am curious too about you know, you're thinking

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<v Speaker 1>about who actually owns the data. We know the data

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<v Speaker 1>is what's going to make AI and ll m's really powerful.

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<v Speaker 1>So I'm just thinking about you know, is some of

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<v Speaker 1>your concerns too about certain companies again going back to

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<v Speaker 1>the big guys, the big players, that they will have

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<v Speaker 1>the access to most data out there as more and

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<v Speaker 1>more folks use their search within their their AI chat engines, if.

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<v Speaker 3>You will, Yeah, I think the users should be really

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<v Speaker 3>thoughtful about the data. Now. The good news about data

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<v Speaker 3>is it can create great experiences, right, You've seamless, faster experiences.

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<v Speaker 3>There's a lot of good things that data can can do.

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<v Speaker 3>But as you give away more and more data, you're

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<v Speaker 3>actually giving away control. And so the big tech companies

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<v Speaker 3>control what you see, you know, where you spend your time,

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<v Speaker 3>how you spend your money, by sort of the algorithms

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<v Speaker 3>of what they decide to show you. And so even

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<v Speaker 3>though on the Internet it feels like you have a

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<v Speaker 3>lot of choice, actually that choice has already been pre

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<v Speaker 3>narrowed and it's pre narrowed by the data that's been

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<v Speaker 3>collected for you. So I think it's incredibly important for

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<v Speaker 3>users to think about who's got my data, how is

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<v Speaker 3>it shaping what I'm seeing, what I'm buying, how I'm

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<v Speaker 3>spending my time, how I'm spending my money, and to

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<v Speaker 3>not sort of give that data away without really thinking

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<v Speaker 3>it through, and to make choices that help to preserve privacy.

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<v Speaker 1>Yeah, certainly lots of issues. We're kind of finding our

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<v Speaker 1>way through all of this. Really good to get your perspective.

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<v Speaker 1>Laura Chambers. She's chief executive officer of Mozilla, joining us

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<v Speaker 1>from San Francisco