1 00:00:00,080 --> 00:00:03,240 Speaker 1: I'm Bradley Johnson with one eight hundred duy away. Not 2 00:00:03,440 --> 00:00:06,800 Speaker 1: getting behind the wheel after drinking is the best choice. 3 00:00:07,080 --> 00:00:09,840 Speaker 1: But if you're pulled over, the next best choice it's 4 00:00:09,880 --> 00:00:12,400 Speaker 1: to call one eight hundred duy away. It's time for 5 00:00:12,440 --> 00:00:14,160 Speaker 1: your brand new phone tap as Brooke and juwil in 6 00:00:14,160 --> 00:00:15,880 Speaker 1: the morning and today I call a guy who's had 7 00:00:15,920 --> 00:00:19,319 Speaker 1: issues with his utility bill. He emailed customer Service about 8 00:00:19,360 --> 00:00:21,360 Speaker 1: being overcharged, and I would love to help him out 9 00:00:21,360 --> 00:00:23,800 Speaker 1: and get his problem solved, except I just get so 10 00:00:23,880 --> 00:00:26,319 Speaker 1: distracted by what's happening in the office sometimes and I 11 00:00:26,360 --> 00:00:28,760 Speaker 1: can't seem to focus on what he's talking about. You 12 00:00:28,800 --> 00:00:30,920 Speaker 1: know how it goes, and you'll hear his reaction right 13 00:00:30,920 --> 00:00:34,920 Speaker 1: now in your phone tap. It's another jubil phone taps 14 00:00:34,960 --> 00:00:42,040 Speaker 1: on the twenties. Tell me I'm moving five. Hello. Hi, 15 00:00:42,240 --> 00:00:44,199 Speaker 1: my name is Sean Russell and I worked for the 16 00:00:44,240 --> 00:00:48,560 Speaker 1: city of I was looking for a Scott. This is he. 17 00:00:48,960 --> 00:00:51,080 Speaker 1: How are you, Scott. I'm calling you back regarding your 18 00:00:51,159 --> 00:00:55,280 Speaker 1: utility bill. Oh okay, yeah, thanks for calling back. Yeah, 19 00:00:55,320 --> 00:00:57,680 Speaker 1: no problem. I know that there's been some complaints, so 20 00:00:57,920 --> 00:01:00,520 Speaker 1: would you mind telling me? Do you mind tell me 21 00:01:00,560 --> 00:01:03,600 Speaker 1: what the problem is well, my roommate and I recently 22 00:01:03,640 --> 00:01:07,319 Speaker 1: moved in, and on our bill it shows that we 23 00:01:07,440 --> 00:01:10,480 Speaker 1: are now responsible for the month before we even moved in. 24 00:01:10,800 --> 00:01:20,240 Speaker 1: Oh my god, hello, never stops? Oh man, I'm sorry, 25 00:01:20,240 --> 00:01:23,040 Speaker 1: as Scott. Are you there? What's going on? Why are 26 00:01:23,040 --> 00:01:25,880 Speaker 1: you laughing? There's nothing to be concerned about, just some 27 00:01:25,920 --> 00:01:27,960 Speaker 1: stuff here in the office. All good, though, Go go 28 00:01:28,000 --> 00:01:32,440 Speaker 1: ahead and continue. Don't do that again. As I was saying, 29 00:01:32,680 --> 00:01:37,679 Speaker 1: my bill shows that there's like a month before. God, Curtis, 30 00:01:38,440 --> 00:01:43,160 Speaker 1: stop that. What are you doing? Excuse me? What's going 31 00:01:43,200 --> 00:01:46,600 Speaker 1: on over there? Oh? I'm so sorry. He's just out 32 00:01:46,640 --> 00:01:51,400 Speaker 1: of control. Curtis is out of control today. Look, I 33 00:01:51,400 --> 00:01:53,080 Speaker 1: don't know what's going on. I'm trying to talk to 34 00:01:53,160 --> 00:01:55,560 Speaker 1: you about my bill. I have no idea. What's happening. 35 00:01:55,600 --> 00:01:57,720 Speaker 1: You're talking to some guy named Curtis. Yeah, okay, Look, 36 00:01:57,720 --> 00:02:02,240 Speaker 1: I'm sorry, Alex Bain. Curtis. Curtis is a co worker 37 00:02:02,400 --> 00:02:06,040 Speaker 1: of mine and sometimes in the call center we you know, 38 00:02:06,120 --> 00:02:08,919 Speaker 1: have a little fun. I was talking to you, Curtis 39 00:02:08,919 --> 00:02:10,680 Speaker 1: comes up from behind me gives me a wet willie 40 00:02:10,800 --> 00:02:13,520 Speaker 1: right in my ear. Okay, can you just do that 41 00:02:13,560 --> 00:02:15,680 Speaker 1: on your own time? Like I'm serious. I need to 42 00:02:15,680 --> 00:02:18,000 Speaker 1: figure out this bill situation. Oh yes, and I want 43 00:02:18,000 --> 00:02:19,880 Speaker 1: to help you out. I'm sorry. Yeah, sometimes it gets 44 00:02:19,919 --> 00:02:22,120 Speaker 1: silly around here, like I said, but I'll tell Curtis 45 00:02:22,120 --> 00:02:26,920 Speaker 1: to knock it off. Don't worry, he won't bother us anymore. Okay, well, 46 00:02:27,520 --> 00:02:29,520 Speaker 1: so what can we do about that? I mean, did 47 00:02:29,520 --> 00:02:31,240 Speaker 1: you hear what I said before? Like, well, I gotta 48 00:02:31,240 --> 00:02:33,600 Speaker 1: be honest because that whole what Willie situation with Curtis, 49 00:02:33,639 --> 00:02:35,520 Speaker 1: I didn't hear a word. So can you tell me 50 00:02:35,520 --> 00:02:37,400 Speaker 1: what the poem is one more time? Please? Okay, Look, 51 00:02:37,440 --> 00:02:39,800 Speaker 1: I'm gonna tell you what we were talking about, but 52 00:02:39,840 --> 00:02:41,880 Speaker 1: you need to listen this time, okay, because I'm starting 53 00:02:41,880 --> 00:02:44,240 Speaker 1: to get upset you're not listening. You got my full attention. 54 00:02:44,280 --> 00:02:46,519 Speaker 1: I'm sorry. Like I said, I know that that was unprofessional. 55 00:02:46,560 --> 00:02:49,800 Speaker 1: So yeah, we're good now. I'm sure Curtis got that 56 00:02:49,840 --> 00:02:52,799 Speaker 1: out of his system. So I'm all ears and they're 57 00:02:52,840 --> 00:02:56,440 Speaker 1: what Willie free? Okay, I have a bill that says 58 00:02:56,480 --> 00:02:59,440 Speaker 1: that I'm responsible for the month before I even did. 59 00:03:00,560 --> 00:03:07,320 Speaker 1: Oh my god, Curtis, Oh my gosh, Oh I don't 60 00:03:07,360 --> 00:03:12,440 Speaker 1: you too? Are scalliwags. You're not gonna believe what just 61 00:03:12,560 --> 00:03:16,200 Speaker 1: happened you, Scott? Are you there? Hey, man, I don't care, okay, 62 00:03:16,280 --> 00:03:19,480 Speaker 1: can I You're gonna care, You're gonna care. This guy 63 00:03:19,760 --> 00:03:22,960 Speaker 1: Curtis got my other coworker, Andy to come over and 64 00:03:23,000 --> 00:03:27,040 Speaker 1: gave me double wet, double wet Willie. Hey, what's your name? 65 00:03:27,080 --> 00:03:29,400 Speaker 1: What's your name? Is it? Sean? Is that it? Oh? Sean? 66 00:03:29,480 --> 00:03:32,880 Speaker 1: Put your supervisor on the line. Look, I'm sorry. Let 67 00:03:32,880 --> 00:03:35,240 Speaker 1: you ever have fun at work, of course, but it 68 00:03:35,320 --> 00:03:39,600 Speaker 1: doesn't interfere with helping coom. I got a good idea. 69 00:03:39,600 --> 00:03:40,760 Speaker 1: How about you get it on the joke on to 70 00:03:40,800 --> 00:03:42,560 Speaker 1: put you on speakerphone and you can just yell at 71 00:03:42,600 --> 00:03:45,520 Speaker 1: Curtis and Andy for giving out wet Willie. Funny. You're 72 00:03:45,560 --> 00:03:49,080 Speaker 1: not hear what I'm saying. My problem needs to be resolved. Yeah, 73 00:03:49,160 --> 00:03:52,560 Speaker 1: my problem does too. Quit working with these two numbskulls. 74 00:03:52,600 --> 00:03:55,320 Speaker 1: That would probably help. Yeah, I said it. No, your 75 00:03:55,360 --> 00:03:57,960 Speaker 1: problem doesn't need to be addressed. My poem is day 76 00:03:58,240 --> 00:04:01,000 Speaker 1: more important than yours. Okay, I'm a customer. Those two 77 00:04:01,040 --> 00:04:03,880 Speaker 1: idiots are just your co worker, They are just my 78 00:04:03,960 --> 00:04:06,840 Speaker 1: co workers, and they are idiots. You hear that, guys, 79 00:04:07,200 --> 00:04:10,760 Speaker 1: Scott on the phone called you an idiot. Oh man, 80 00:04:10,800 --> 00:04:13,000 Speaker 1: we're cutting it up big time in here today. So 81 00:04:13,080 --> 00:04:15,600 Speaker 1: what was the problem again? Look, I'm not talking to 82 00:04:15,640 --> 00:04:18,200 Speaker 1: you about this anymore. Just put your supervisor on the phone. 83 00:04:18,680 --> 00:04:22,279 Speaker 1: I can send you to my supervisor. The only problem 84 00:04:22,400 --> 00:04:25,600 Speaker 1: is his name is Curtis. Are you Here's that he 85 00:04:25,640 --> 00:04:28,200 Speaker 1: wants to speak to you now because you're screwing with me. 86 00:04:29,839 --> 00:04:31,440 Speaker 1: I don't want to talk to the guy that's given 87 00:04:31,480 --> 00:04:34,760 Speaker 1: you what willie? Okay, Well, you ask for the supervisor, 88 00:04:34,760 --> 00:04:38,760 Speaker 1: and unfortunately the supervisor happens to be careless Curtis. Yeah, 89 00:04:38,760 --> 00:04:41,200 Speaker 1: I called you careless. I'm looking right at him when 90 00:04:41,200 --> 00:04:43,880 Speaker 1: I'm saying this. By the way, this is incredibly unprofessional 91 00:04:44,000 --> 00:04:46,000 Speaker 1: and I'm just gonna hang up. I need to talk 92 00:04:46,000 --> 00:04:47,719 Speaker 1: to somebody else. You're gonna call it back and hopefully 93 00:04:47,800 --> 00:04:49,120 Speaker 1: not get you. Well, before you hang up, let me 94 00:04:49,160 --> 00:04:51,560 Speaker 1: tell you as a prank phone call. Wait what did 95 00:04:51,600 --> 00:04:53,160 Speaker 1: you used to say? I said, I need to tell 96 00:04:53,200 --> 00:04:56,080 Speaker 1: you this is a prank phone call before you hang up. Wait, 97 00:04:56,680 --> 00:04:58,760 Speaker 1: what do you mean? I don't understand. Well, this is 98 00:04:58,800 --> 00:05:01,520 Speaker 1: actually Jewel from brook Jewil in the morning doing a 99 00:05:01,520 --> 00:05:03,800 Speaker 1: phone tap on you and your roommate Dylan set you up. 100 00:05:04,880 --> 00:05:08,400 Speaker 1: He told me you had some billing issue with the 101 00:05:08,480 --> 00:05:12,120 Speaker 1: utility company. I wanted me to mess with you, and 102 00:05:12,200 --> 00:05:13,600 Speaker 1: I would have been able to help you with your 103 00:05:13,600 --> 00:05:17,600 Speaker 1: problem too. It wasn't for Curtis over there right looking 104 00:05:17,600 --> 00:05:20,359 Speaker 1: at me with those beady eyes. You whack a mole 105 00:05:22,880 --> 00:05:28,640 Speaker 1: week up every morning with Lady on the twenty point 106 00:05:28,720 --> 00:05:32,360 Speaker 1: five Dr charlt. You think