1 00:00:07,160 --> 00:00:11,200 Speaker 1: Hi everyone, and welcome to the Bloomberg Intelligence Talking Transports podcast. 2 00:00:11,280 --> 00:00:15,040 Speaker 1: I'm your host Lee Klaskaws, senior freight transportational logistics analysts 3 00:00:15,040 --> 00:00:19,280 Speaker 1: at Bloomberg Intelligence, Bloomberg's in house research arm. We're delighted 4 00:00:19,280 --> 00:00:23,159 Speaker 1: to have Judy mcreynold's chairman, president and CEO of ARC 5 00:00:23,239 --> 00:00:26,520 Speaker 1: Best Corporation as our guest on the podcast. Arc Besk 6 00:00:26,640 --> 00:00:29,800 Speaker 1: is a publicly traded trucking logistics provider under the ticker 7 00:00:29,920 --> 00:00:34,720 Speaker 1: AARCB space US on the Terminal, with a market cap 8 00:00:34,760 --> 00:00:38,040 Speaker 1: of around two point six billion dollars. Judy guides ARC 9 00:00:38,120 --> 00:00:41,240 Speaker 1: Best with over thirty years of experience in the transportational 10 00:00:41,240 --> 00:00:45,120 Speaker 1: logistics industry, including twenty six years at the company. In 11 00:00:45,200 --> 00:00:47,839 Speaker 1: twenty ten, she was named arc Best President and CEO. 12 00:00:48,080 --> 00:00:51,080 Speaker 1: Then in twenty sixteen, she was elected as Chairman of 13 00:00:51,280 --> 00:00:54,400 Speaker 1: the board of ARC Best. She's been very active in 14 00:00:54,440 --> 00:00:57,960 Speaker 1: the past at the American Transportation Research Institute and the 15 00:00:58,000 --> 00:01:01,320 Speaker 1: American Trucking Association over the years. She was also honored 16 00:01:01,320 --> 00:01:05,320 Speaker 1: as an inductee into the Arkansas Business Hall of Fame 17 00:01:05,560 --> 00:01:09,640 Speaker 1: in February twenty twenty three. A certified public accountant, Judy 18 00:01:09,640 --> 00:01:12,640 Speaker 1: holds a bachelor's degree in accounting from the University of Oklahoma. 19 00:01:12,760 --> 00:01:16,360 Speaker 1: So go Sooners. Welcome to the podcast, Judy, Well, thank. 20 00:01:16,200 --> 00:01:18,080 Speaker 2: You so much. Lee, I'm happy to be here. 21 00:01:19,040 --> 00:01:22,399 Speaker 1: So can you tell the people out there a little 22 00:01:22,440 --> 00:01:25,000 Speaker 1: bit about arbescas it might not be a household name 23 00:01:25,040 --> 00:01:25,640 Speaker 1: for everybody. 24 00:01:26,280 --> 00:01:30,840 Speaker 3: Well, sure, Our Best is a multi billion dollar integrated 25 00:01:30,880 --> 00:01:35,040 Speaker 3: logistics company and we leverage our technology and a full 26 00:01:35,120 --> 00:01:39,480 Speaker 3: suite of shipping and logistics solutions to meet our customers' 27 00:01:39,959 --> 00:01:46,920 Speaker 3: complex supply chain needs. Through our logistics platform, we offer ground, air, 28 00:01:46,959 --> 00:01:51,760 Speaker 3: and ocean transportation through a variety of providers, including our 29 00:01:51,840 --> 00:01:57,120 Speaker 3: Lesson truckload carrier ABF, our truckload service with Molow, and 30 00:01:57,240 --> 00:02:01,800 Speaker 3: our Panther Premium logistics fleet. We also have household goods 31 00:02:01,840 --> 00:02:06,320 Speaker 3: moving through our UPAC offering and our tech company. Our 32 00:02:06,440 --> 00:02:11,880 Speaker 3: Best Technologies really provides the innovative solutions and technologies and 33 00:02:11,960 --> 00:02:16,160 Speaker 3: advanced analytics that really help support our customers through these 34 00:02:16,160 --> 00:02:20,480 Speaker 3: solutions and helps to keep the global supply chain moving. 35 00:02:21,000 --> 00:02:24,040 Speaker 1: All right, great, So can you talk about what solutions 36 00:02:24,160 --> 00:02:27,480 Speaker 1: makes up your asset base and non asset businesses. Tell 37 00:02:27,560 --> 00:02:30,600 Speaker 1: me a little bit about each one if you would, Yes, Well. 38 00:02:30,360 --> 00:02:35,200 Speaker 3: Our asset based solutions are it's really a network that 39 00:02:35,400 --> 00:02:39,360 Speaker 3: serves the less than truckload industry and that's through ABF Freight. 40 00:02:39,480 --> 00:02:42,560 Speaker 3: I think maybe some would recognize the green and Gold 41 00:02:42,720 --> 00:02:46,320 Speaker 3: trucks out there, and that's a business that's been in 42 00:02:46,400 --> 00:02:49,680 Speaker 3: business since nineteen twenty three. So we're celebrating our one 43 00:02:49,720 --> 00:02:53,320 Speaker 3: hundredth anniversary. But you know, we have two hundred and 44 00:02:53,320 --> 00:02:58,480 Speaker 3: forty service centers and it's just a great resource for 45 00:02:58,600 --> 00:03:03,200 Speaker 3: customers because we own the resources, we have the people, 46 00:03:03,800 --> 00:03:08,000 Speaker 3: and you know, oftentimes that matters most to our customers. 47 00:03:08,040 --> 00:03:11,320 Speaker 3: And it's also a very flexible network that works well 48 00:03:11,360 --> 00:03:14,359 Speaker 3: with our other solutions, which matters a lot to customers 49 00:03:14,400 --> 00:03:19,359 Speaker 3: as well. And then on the full full load side, recently, 50 00:03:19,600 --> 00:03:23,520 Speaker 3: we bought Molo back in November twenty twenty one, and 51 00:03:23,560 --> 00:03:24,800 Speaker 3: that really filled out. 52 00:03:24,600 --> 00:03:25,760 Speaker 2: Our full load solution. 53 00:03:26,280 --> 00:03:29,399 Speaker 3: It's a very important solution, you know, for our customers 54 00:03:29,639 --> 00:03:32,720 Speaker 3: and again integrates well with the rest of what we do. 55 00:03:33,600 --> 00:03:36,520 Speaker 3: Panther Premium Logistics was a company that we bought back 56 00:03:36,560 --> 00:03:40,960 Speaker 3: in twenty twelve. That's where our ground expedite and premium 57 00:03:41,040 --> 00:03:47,160 Speaker 3: logistics offerings are are done and that's a very important 58 00:03:47,320 --> 00:03:52,360 Speaker 3: offering for customers, particularly in certain environments. And you know, 59 00:03:52,440 --> 00:03:55,040 Speaker 3: when we talk about our household goods moving, that's kind 60 00:03:55,040 --> 00:03:56,920 Speaker 3: of an interesting thing for people. 61 00:03:57,040 --> 00:03:58,520 Speaker 2: But we actually do. 62 00:04:00,120 --> 00:04:04,440 Speaker 3: For a service where the customer loads, they'refore in a 63 00:04:04,520 --> 00:04:09,160 Speaker 3: trailer and we can put a bulkhead behind it, or 64 00:04:09,600 --> 00:04:12,400 Speaker 3: we have what we call relo cubes that allow a 65 00:04:12,480 --> 00:04:15,000 Speaker 3: room full of furniture to be put in the cube 66 00:04:15,360 --> 00:04:18,680 Speaker 3: and put on our trailer. And then we also through that, 67 00:04:19,760 --> 00:04:22,640 Speaker 3: you know, we can do commercial applications as well. So 68 00:04:23,120 --> 00:04:25,800 Speaker 3: that's just a little bit more about each of those solutions. 69 00:04:26,240 --> 00:04:28,160 Speaker 1: So it's a lot of different businesses. And can you 70 00:04:28,200 --> 00:04:30,359 Speaker 1: talk a little bit about how the asset based business 71 00:04:30,400 --> 00:04:33,040 Speaker 1: and the non asset based business maybe complement each other 72 00:04:33,160 --> 00:04:34,920 Speaker 1: or what kind of synergies you get from each other. 73 00:04:35,400 --> 00:04:40,880 Speaker 3: Yes, it's really really important to understand first and foremost 74 00:04:41,080 --> 00:04:43,080 Speaker 3: how we interact with our customers. 75 00:04:43,760 --> 00:04:44,800 Speaker 2: That's really. 76 00:04:46,040 --> 00:04:49,960 Speaker 3: Where we developed the approach, the integration that we use 77 00:04:50,120 --> 00:04:54,400 Speaker 3: and what we offer. And when you see yourself through 78 00:04:54,400 --> 00:04:59,120 Speaker 3: the customer's lens, you recognize that most of the spend 79 00:04:59,160 --> 00:05:03,839 Speaker 3: that they have centers around full load for many many customers, 80 00:05:03,920 --> 00:05:08,840 Speaker 3: and when you know, we recognize that and the compliment 81 00:05:08,920 --> 00:05:10,360 Speaker 3: that would provide to the rest of what. 82 00:05:10,360 --> 00:05:11,040 Speaker 2: We were doing. 83 00:05:11,400 --> 00:05:14,720 Speaker 3: We went on a path of doing several smaller acquisitions 84 00:05:14,760 --> 00:05:17,880 Speaker 3: and then again I mentioned the Molo acquisition most recently. 85 00:05:18,600 --> 00:05:22,440 Speaker 3: But what we find is that if we do business 86 00:05:22,800 --> 00:05:28,279 Speaker 3: with a customer that has truckload needs, that we oftentimes 87 00:05:28,520 --> 00:05:31,200 Speaker 3: maybe more than sixty percent of the time, end up 88 00:05:31,200 --> 00:05:34,159 Speaker 3: doing business with that customer in the less than truckload 89 00:05:34,240 --> 00:05:38,080 Speaker 3: network as well. Because customers have those needs, I mean 90 00:05:38,120 --> 00:05:42,359 Speaker 3: it's across their supply chain. Many times, the combinations of 91 00:05:42,440 --> 00:05:45,280 Speaker 3: these solutions are really the best answer for them from 92 00:05:45,320 --> 00:05:47,320 Speaker 3: an efficiency and service standpoint. 93 00:05:48,360 --> 00:05:52,320 Speaker 1: Is the brokerage business feeding the asset based business as well? 94 00:05:52,880 --> 00:05:53,599 Speaker 2: Yes it does. 95 00:05:53,680 --> 00:05:56,760 Speaker 3: I mean we have interactions where you know, we might 96 00:05:57,360 --> 00:06:01,280 Speaker 3: pick up a full load on the West Coast and 97 00:06:01,520 --> 00:06:05,720 Speaker 3: interjected at some point into the less the truckload network, 98 00:06:06,040 --> 00:06:10,040 Speaker 3: maybe it's in Dallas or Atlanta, and have the distribution 99 00:06:10,640 --> 00:06:13,279 Speaker 3: the city operation that goes with our less the truckload 100 00:06:13,320 --> 00:06:18,880 Speaker 3: network actually do the delivery, and so it's been really complementary. 101 00:06:19,200 --> 00:06:21,360 Speaker 3: The other thing that's so interesting is when we do 102 00:06:22,040 --> 00:06:25,800 Speaker 3: business with a customer that has more than one solution involved, 103 00:06:26,240 --> 00:06:30,160 Speaker 3: we have five times the revenue or times the profit 104 00:06:30,640 --> 00:06:34,560 Speaker 3: and we retain that business nine percentage points more often 105 00:06:34,680 --> 00:06:36,560 Speaker 3: because it's just so responsive. 106 00:06:36,920 --> 00:06:39,280 Speaker 1: Right And for those that don't know, less than truckload 107 00:06:39,480 --> 00:06:45,280 Speaker 1: of freight is usually palatized freight. A carrier will consolidate 108 00:06:45,680 --> 00:06:49,640 Speaker 1: and shift that freight to different regions, so it's not 109 00:06:50,200 --> 00:06:52,280 Speaker 1: the shipper is not using a full truck, they're using 110 00:06:52,320 --> 00:06:56,240 Speaker 1: maybe like one to who knows, twelve pallets of freight, right, 111 00:06:57,000 --> 00:06:59,600 Speaker 1: and I'm assuming most of your freate's palatize. 112 00:06:59,120 --> 00:07:02,760 Speaker 3: Right of it is most of it, you know, certainly 113 00:07:03,400 --> 00:07:08,039 Speaker 3: it's done in a way that is shrink craft or 114 00:07:08,120 --> 00:07:11,560 Speaker 3: kept separate from other shipments. But you know, that's one 115 00:07:11,600 --> 00:07:13,800 Speaker 3: of the things I think that that is unique about 116 00:07:13,880 --> 00:07:18,760 Speaker 3: us is the amount of difficult freight or freight that 117 00:07:18,960 --> 00:07:21,760 Speaker 3: you know has some kind of a challenge associated with it. 118 00:07:22,160 --> 00:07:24,720 Speaker 3: You know, we do that business as well too, and 119 00:07:25,360 --> 00:07:28,040 Speaker 3: we're known for doing a great job of that from 120 00:07:28,080 --> 00:07:32,680 Speaker 3: both a you know, a claims ratio standpoint or safety 121 00:07:32,720 --> 00:07:33,880 Speaker 3: and security. 122 00:07:34,240 --> 00:07:38,880 Speaker 1: Right and just for paletizing freight. It makes it much 123 00:07:38,920 --> 00:07:41,640 Speaker 1: more easier for the trucking company to move the freight. 124 00:07:42,080 --> 00:07:44,920 Speaker 1: One of my first forays into freight transportation as a 125 00:07:44,960 --> 00:07:50,120 Speaker 1: young man was in college. I loaded unloaded trucks for 126 00:07:50,240 --> 00:07:53,280 Speaker 1: APA Trucking during the summer as the night shift. It 127 00:07:53,320 --> 00:07:55,960 Speaker 1: was the hardest job ever had in my life, and 128 00:07:56,200 --> 00:07:58,440 Speaker 1: it made me a better student because I realized that 129 00:07:59,240 --> 00:08:02,080 Speaker 1: I wasn't cut out for it and it was not palatized. 130 00:08:02,080 --> 00:08:03,400 Speaker 1: It was one box at a time. 131 00:08:03,600 --> 00:08:08,040 Speaker 3: Oh yes, and so you understand the efficiency associated with palatize, right. 132 00:08:08,480 --> 00:08:10,760 Speaker 1: Yeah, So I want to stay on the LTL market. 133 00:08:10,760 --> 00:08:14,360 Speaker 1: It's been a crazy market. The b I LTL peer 134 00:08:14,400 --> 00:08:17,200 Speaker 1: group is up sixty one percent. Our best is up 135 00:08:17,200 --> 00:08:21,520 Speaker 1: fifty five percent a year to date, well surpassing the 136 00:08:21,560 --> 00:08:24,440 Speaker 1: S and P, which is up around twenty percent. What's 137 00:08:24,520 --> 00:08:26,760 Speaker 1: going on in the LTL market? Can you talk about, 138 00:08:27,360 --> 00:08:29,800 Speaker 1: you know, the Yellow bankruptcy and what that's done to 139 00:08:30,040 --> 00:08:33,680 Speaker 1: fundamentals for the industry and specifically for our best. 140 00:08:34,360 --> 00:08:38,280 Speaker 3: Well, it's been a really interesting year, especially coming off 141 00:08:38,280 --> 00:08:41,440 Speaker 3: of record years in twenty twenty two and then also 142 00:08:41,520 --> 00:08:45,040 Speaker 3: in twenty twenty one for us. You know, as we 143 00:08:45,640 --> 00:08:49,880 Speaker 3: entered twenty twenty three, we noted, you know a bit 144 00:08:49,960 --> 00:08:53,160 Speaker 3: of a weakness in the macro environment. I think, you 145 00:08:53,200 --> 00:08:58,760 Speaker 3: know that there's been a sequential decline or a kind 146 00:08:58,800 --> 00:09:03,680 Speaker 3: of a weaker environ associated with industrial and manufacturing for 147 00:09:04,000 --> 00:09:06,440 Speaker 3: I want to say twelve to thirteen months, you know, 148 00:09:06,520 --> 00:09:09,680 Speaker 3: something like that, and that's after a more than two 149 00:09:09,760 --> 00:09:13,160 Speaker 3: year period of strength. And so that was present and 150 00:09:13,600 --> 00:09:16,760 Speaker 3: we were addressing that and dealing with that, especially as 151 00:09:16,800 --> 00:09:19,600 Speaker 3: we entered the second quarter, which was seasonally not as 152 00:09:19,640 --> 00:09:24,440 Speaker 3: strong as what you would typically see. And so but 153 00:09:25,160 --> 00:09:27,120 Speaker 3: we were also and we may get into this a 154 00:09:27,120 --> 00:09:29,480 Speaker 3: little bit later, we were also wrapping up a labor 155 00:09:29,559 --> 00:09:31,360 Speaker 3: contract in. 156 00:09:31,600 --> 00:09:34,120 Speaker 2: The month of June that was voted in. 157 00:09:33,800 --> 00:09:36,480 Speaker 3: In early July. So for us, we had a lot 158 00:09:36,520 --> 00:09:38,960 Speaker 3: on our plates that we were dealing with. Well, you know, 159 00:09:39,000 --> 00:09:42,400 Speaker 3: at that point, we were also hearing rumblings about the 160 00:09:42,440 --> 00:09:47,000 Speaker 3: potential for a Yellow either work stoppage or bankruptcy. 161 00:09:47,640 --> 00:09:50,120 Speaker 2: And you know, we have. 162 00:09:50,960 --> 00:09:55,520 Speaker 3: Connections and relationships with many, many customers, and some of 163 00:09:55,559 --> 00:09:59,360 Speaker 3: those customers were customers that they were impacting as well, 164 00:09:59,480 --> 00:10:02,400 Speaker 3: and so it was interesting to see all of that 165 00:10:02,440 --> 00:10:03,040 Speaker 3: come together. 166 00:10:03,679 --> 00:10:05,839 Speaker 2: But I think maybe the. 167 00:10:05,800 --> 00:10:10,120 Speaker 3: Audience knows this already, but Yellow went bankrupt in early August, 168 00:10:11,120 --> 00:10:15,800 Speaker 3: and so that was a significant event because my understanding 169 00:10:15,880 --> 00:10:19,240 Speaker 3: is they did fifty thousand shipments a day and you know, 170 00:10:19,320 --> 00:10:22,520 Speaker 3: had a network that was larger than ours in terms 171 00:10:22,600 --> 00:10:26,680 Speaker 3: of locations, and so so we you know, toward the 172 00:10:26,760 --> 00:10:30,400 Speaker 3: end of June into July, we had lots of customer 173 00:10:30,440 --> 00:10:35,160 Speaker 3: interactions asking for solutions, maybe the expansion of what we 174 00:10:35,160 --> 00:10:39,800 Speaker 3: were already doing with them, and we were responsive. We 175 00:10:39,880 --> 00:10:42,560 Speaker 3: had lots of ways of responding, either through our asset 176 00:10:42,600 --> 00:10:44,960 Speaker 3: based network or through the work that we do in 177 00:10:45,000 --> 00:10:49,560 Speaker 3: our managed transportation area which actually places us great on 178 00:10:49,760 --> 00:10:53,520 Speaker 3: other lto carriers and so in many cases, and we're 179 00:10:53,840 --> 00:10:57,120 Speaker 3: continuing to be able to say yes to them to 180 00:10:58,200 --> 00:11:01,240 Speaker 3: you know, solve their challenge is for the moment. And 181 00:11:01,240 --> 00:11:04,320 Speaker 3: then also we've seen over time, you know, some impact 182 00:11:04,320 --> 00:11:08,079 Speaker 3: there too, So it's been interesting from that standpoint. 183 00:11:08,160 --> 00:11:10,000 Speaker 2: But you know, I don't want to. 184 00:11:10,880 --> 00:11:13,760 Speaker 3: You know, forget the the you know, kind of the 185 00:11:13,840 --> 00:11:16,760 Speaker 3: underlying weakness, because that has actually been impacting some of 186 00:11:16,760 --> 00:11:20,120 Speaker 3: the other solutions. Our truckload solution and ground expedite solution 187 00:11:20,240 --> 00:11:21,560 Speaker 3: have been impacted. 188 00:11:21,080 --> 00:11:24,640 Speaker 1: By that, right And just for the listeners out there, 189 00:11:24,800 --> 00:11:28,000 Speaker 1: when a trucking company is kind of seems to be 190 00:11:28,000 --> 00:11:30,040 Speaker 1: in trouble, a lot of shippers will pull their freight 191 00:11:30,080 --> 00:11:32,200 Speaker 1: away from them because they're afraid their freight might get 192 00:11:32,280 --> 00:11:34,439 Speaker 1: stuck in that network and they won't know when their 193 00:11:34,440 --> 00:11:36,520 Speaker 1: shipments are going to be delivered, and it becomes like 194 00:11:36,559 --> 00:11:39,880 Speaker 1: a run on the bank, you know, snowballing effect from 195 00:11:40,280 --> 00:11:43,960 Speaker 1: a financial impact in Yellow was financially strained for quite 196 00:11:43,960 --> 00:11:46,240 Speaker 1: some time. So this was kind of like, I don't 197 00:11:46,280 --> 00:11:50,359 Speaker 1: know what, fifteen years in the making the bankruptcy. 198 00:11:51,080 --> 00:11:54,560 Speaker 3: Yeah, I mean really and we felt for the customers 199 00:11:54,600 --> 00:11:57,040 Speaker 3: we did, I mean because many of them, you know, 200 00:11:57,120 --> 00:11:59,080 Speaker 3: had done business with them for a long time and 201 00:11:59,120 --> 00:12:01,240 Speaker 3: we're looking for an answer quickly. 202 00:12:02,720 --> 00:12:05,840 Speaker 1: And is this like kind of stopped any labor issues 203 00:12:05,840 --> 00:12:09,319 Speaker 1: that you might have in terms of getting people, whether 204 00:12:09,360 --> 00:12:15,000 Speaker 1: it's uh, salespeople, truck drivers, dock workers. As the failure 205 00:12:15,040 --> 00:12:17,439 Speaker 1: of Yellow kind of made it easier for you guys 206 00:12:17,440 --> 00:12:19,600 Speaker 1: to to find people and retain people. 207 00:12:20,480 --> 00:12:23,280 Speaker 3: It has made it easier, you know. Certainly we're a 208 00:12:23,400 --> 00:12:27,560 Speaker 3: natural place for them to go. And uh, you know, 209 00:12:27,600 --> 00:12:30,239 Speaker 3: we we have two examples, I think in our Chicago 210 00:12:30,760 --> 00:12:35,000 Speaker 3: distribution center and in Carlisle, Pennsylvania, we have full road boards, 211 00:12:35,040 --> 00:12:37,880 Speaker 3: which is road drivers which are the most difficult to 212 00:12:39,120 --> 00:12:42,400 Speaker 3: hire and and and so that's. 213 00:12:42,200 --> 00:12:43,439 Speaker 2: An unusual thing for us. 214 00:12:43,480 --> 00:12:46,840 Speaker 3: We're glad for that but we have been a home 215 00:12:47,040 --> 00:12:51,880 Speaker 3: for hundreds of Yellow drivers and then also some dock 216 00:12:51,920 --> 00:12:55,640 Speaker 3: workers as well, and and so I you know, it's 217 00:12:55,679 --> 00:12:58,160 Speaker 3: been gratifying to be able to find, you know that 218 00:12:58,400 --> 00:13:01,480 Speaker 3: those workers, but all so I think to be a 219 00:13:01,559 --> 00:13:04,760 Speaker 3: location for them to go as they're transitioning. 220 00:13:06,040 --> 00:13:10,600 Speaker 1: So we're recording this mid December. You know, you mentioned 221 00:13:10,600 --> 00:13:14,760 Speaker 1: that there's some seasonal weakness with the failure of Yellow. 222 00:13:15,040 --> 00:13:17,920 Speaker 1: Are you seeing tonnage or shipman growth? Are you just 223 00:13:17,920 --> 00:13:21,360 Speaker 1: seeing declines smaller than they might have would have been. 224 00:13:22,360 --> 00:13:25,440 Speaker 3: I think overall it's smaller than they might have been. 225 00:13:26,160 --> 00:13:27,559 Speaker 2: But you know, what I like. 226 00:13:27,559 --> 00:13:31,480 Speaker 3: To refer to is our the lesson truckload core business 227 00:13:32,480 --> 00:13:36,600 Speaker 3: in the third quarter relative to what we were seeing previous. 228 00:13:37,040 --> 00:13:41,599 Speaker 3: So maybe a comparison back to June, we were we 229 00:13:42,000 --> 00:13:46,360 Speaker 3: really benefited from about twenty percent growth and our core business. 230 00:13:46,960 --> 00:13:49,320 Speaker 2: And you know that that's good business for us. 231 00:13:49,520 --> 00:13:52,800 Speaker 3: It's business that you know, works well within the network 232 00:13:53,320 --> 00:13:57,160 Speaker 3: and enriches you know, the productivity really across the board 233 00:13:57,240 --> 00:14:00,480 Speaker 3: for the workforce, and so that was beneficial to us 234 00:14:00,760 --> 00:14:02,720 Speaker 3: in the results that we had for the third quarter. 235 00:14:03,960 --> 00:14:07,840 Speaker 3: And you know that that uh has worked well. You know, 236 00:14:07,880 --> 00:14:13,000 Speaker 3: we what we did was we have some transactional business that. 237 00:14:12,840 --> 00:14:13,959 Speaker 2: We are aware of. 238 00:14:14,760 --> 00:14:17,920 Speaker 3: We tamp that down, so to speak, and saw the 239 00:14:18,000 --> 00:14:21,240 Speaker 3: increase in the core business. The two, you know, are 240 00:14:21,400 --> 00:14:23,280 Speaker 3: are kind of netting out when you look at the 241 00:14:23,320 --> 00:14:26,560 Speaker 3: total result. So that's what I was referencing when I said, 242 00:14:27,520 --> 00:14:31,240 Speaker 3: you know, less negative than it would be, but you know, 243 00:14:31,320 --> 00:14:37,120 Speaker 3: certainly a positive for our network, our people and productivity. Yeah. 244 00:14:37,160 --> 00:14:41,560 Speaker 1: And also you know that the industry has gotten more consolidated. 245 00:14:41,600 --> 00:14:43,960 Speaker 1: The lt L industry is a much more consolidated than 246 00:14:43,960 --> 00:14:47,240 Speaker 1: the truckolate industry, which is extremely fragmented. Anyone with a 247 00:14:47,320 --> 00:14:49,320 Speaker 1: CDL and a couple of bucks in their pocket can 248 00:14:49,360 --> 00:14:52,640 Speaker 1: get into that business, whereas the LTL business is very 249 00:14:52,960 --> 00:14:58,960 Speaker 1: acid intensive, whether it's equipment or facilities. So the market's 250 00:14:58,960 --> 00:15:02,120 Speaker 1: obviously gotten more concer validated. The LTL pricing has been 251 00:15:02,120 --> 00:15:05,320 Speaker 1: pretty good. So where where do you see pricing going 252 00:15:05,320 --> 00:15:05,760 Speaker 1: from here? 253 00:15:07,040 --> 00:15:10,600 Speaker 3: Well, you know, I feel like that there's never been 254 00:15:10,640 --> 00:15:14,280 Speaker 3: a time where the resources that are being deployed in 255 00:15:14,360 --> 00:15:18,640 Speaker 3: an LTL network, whether it's the real estate assets, the 256 00:15:18,880 --> 00:15:22,280 Speaker 3: you know, the equipment and the people have been more 257 00:15:22,400 --> 00:15:26,240 Speaker 3: recognized and so I, you know, I feel good about 258 00:15:26,280 --> 00:15:30,600 Speaker 3: the strength of the pricing environment now, and it you know, 259 00:15:30,720 --> 00:15:33,960 Speaker 3: really shouldn't change, you know, based on what we know 260 00:15:34,120 --> 00:15:36,680 Speaker 3: going into twenty twenty four, even though there is quite 261 00:15:36,720 --> 00:15:39,600 Speaker 3: a bit of uncertainty about you know, the economic environment 262 00:15:39,640 --> 00:15:44,880 Speaker 3: in twenty twenty four. One thing that I've been pointing 263 00:15:44,920 --> 00:15:47,880 Speaker 3: out to you know, that we talk to investors and 264 00:15:47,960 --> 00:15:52,400 Speaker 3: others is just the recognition that Yellow's network is out 265 00:15:52,480 --> 00:15:55,240 Speaker 3: of service right now. And if you think about a 266 00:15:55,320 --> 00:15:58,600 Speaker 3: network that was serving fifty thousand shipments a day not 267 00:15:58,800 --> 00:16:03,320 Speaker 3: being present, you know, as we roll into twenty twenty four, 268 00:16:03,440 --> 00:16:05,920 Speaker 3: that will still be the case for some time. You know, 269 00:16:06,000 --> 00:16:09,840 Speaker 3: they're not even fully complete with the auction process on 270 00:16:09,880 --> 00:16:12,560 Speaker 3: the real estate, and you know, although they've gone through 271 00:16:12,560 --> 00:16:15,680 Speaker 3: the first phase of it, what we know is that 272 00:16:15,760 --> 00:16:18,320 Speaker 3: many of these facilities need a good. 273 00:16:18,160 --> 00:16:20,280 Speaker 2: Amount of work in order to get back going. 274 00:16:20,880 --> 00:16:23,640 Speaker 3: And so, you know, I feel like as we start 275 00:16:23,640 --> 00:16:26,000 Speaker 3: the year, you know, that's going to be a factor 276 00:16:26,240 --> 00:16:30,960 Speaker 3: in the overall tightness of the carrier capacity, so to speak, 277 00:16:31,000 --> 00:16:33,520 Speaker 3: in the industry, which bodes well for pricing. 278 00:16:34,680 --> 00:16:39,520 Speaker 1: Yeah, and we published our LTL outlook last month and 279 00:16:39,600 --> 00:16:43,440 Speaker 1: we are calling for mid single digit increases in revenue 280 00:16:43,480 --> 00:16:46,080 Speaker 1: for one hundred x fuel search charges. So that's kind 281 00:16:46,080 --> 00:16:49,040 Speaker 1: of how we're expecting the market to go next year. 282 00:16:49,280 --> 00:16:51,840 Speaker 1: You know, you mentioned some of these facilities that Yelle 283 00:16:51,920 --> 00:16:56,000 Speaker 1: used to own are no longer in service, and you know, 284 00:16:56,040 --> 00:16:58,360 Speaker 1: there was just an announcement I think it was last 285 00:16:58,360 --> 00:17:01,560 Speaker 1: week or two weeks ago about couple of carriers that 286 00:17:01,600 --> 00:17:03,960 Speaker 1: have bought some properties. Are you guys involved in that? 287 00:17:04,040 --> 00:17:05,200 Speaker 1: Have you bought any properties? 288 00:17:05,640 --> 00:17:06,040 Speaker 2: We did. 289 00:17:06,160 --> 00:17:09,520 Speaker 3: We came away from that initial part of the auction 290 00:17:09,640 --> 00:17:13,639 Speaker 3: with three and again there's they're still working through. I 291 00:17:13,640 --> 00:17:17,080 Speaker 3: think there were over forty properties that weren't auctioned for 292 00:17:17,160 --> 00:17:20,840 Speaker 3: one reason or another, and then there's also some leased facilities, 293 00:17:22,080 --> 00:17:24,840 Speaker 3: you know, and so it's not complete. But we in 294 00:17:24,920 --> 00:17:28,959 Speaker 3: the initial phase, we came away with three locations that 295 00:17:29,040 --> 00:17:30,040 Speaker 3: were much needed. 296 00:17:30,720 --> 00:17:33,920 Speaker 1: Right Are these are these locations that are going to 297 00:17:33,960 --> 00:17:35,680 Speaker 1: be additional to your network? Are you going to maybe 298 00:17:35,680 --> 00:17:38,760 Speaker 1: replace them with smaller locations or locations that are maybe 299 00:17:38,760 --> 00:17:43,000 Speaker 1: not in the best geographic position to serve a certain market. 300 00:17:43,600 --> 00:17:48,240 Speaker 3: Well, in each case, they're replacing and actually growing in 301 00:17:48,320 --> 00:17:52,840 Speaker 3: terms of capacity each of the locations. And so so 302 00:17:52,880 --> 00:17:56,360 Speaker 3: there are replacements on the one hand, but they're larger 303 00:17:57,040 --> 00:18:01,359 Speaker 3: somewhat larger than the location that they're replacing. 304 00:18:02,200 --> 00:18:04,440 Speaker 1: Okay, and just switching geared a little bit, I kind 305 00:18:04,440 --> 00:18:08,240 Speaker 1: of shared, you know, my exciting transportation career as working 306 00:18:08,320 --> 00:18:12,560 Speaker 1: the graveyard shift at Apa Trucking in the early nineteen nineties. 307 00:18:13,400 --> 00:18:16,640 Speaker 1: What got you interested in the transportation industry. 308 00:18:17,400 --> 00:18:21,000 Speaker 3: Well, it's interesting, I you know, when I think back 309 00:18:21,040 --> 00:18:23,320 Speaker 3: about where my career started. 310 00:18:24,440 --> 00:18:27,440 Speaker 2: You know, I, as you mentioned, I have an accounting. 311 00:18:27,480 --> 00:18:30,639 Speaker 3: Degree that I graduated from University of Oklahoma with. And 312 00:18:30,880 --> 00:18:33,880 Speaker 3: when I was in college, I worked for a prominent 313 00:18:33,920 --> 00:18:38,880 Speaker 3: lawyer in Norman, and you know, was able to use 314 00:18:38,960 --> 00:18:42,399 Speaker 3: some of my accounting skills in his entrepreneurial business. But 315 00:18:42,560 --> 00:18:46,000 Speaker 3: you know, just grew in my understanding of small business 316 00:18:46,160 --> 00:18:48,919 Speaker 3: when I was with him, and he encouraged me to 317 00:18:49,080 --> 00:18:53,240 Speaker 3: think bigger. And I was ended up ended up at 318 00:18:53,400 --> 00:18:56,840 Speaker 3: Arthur Anderson in Oklahoma City. Back then it was a 319 00:18:56,880 --> 00:19:01,159 Speaker 3: big eight accounting firm. And what where what The business 320 00:19:01,200 --> 00:19:04,280 Speaker 3: that I learned there, for the most part, was you know, 321 00:19:04,400 --> 00:19:08,080 Speaker 3: the oil and gas business. And so I leveraged, you know, 322 00:19:08,119 --> 00:19:12,360 Speaker 3: what I had learned in Oklahoma City into a position 323 00:19:13,680 --> 00:19:17,240 Speaker 3: in in Little Rock, Arkansas with the e y and 324 00:19:17,359 --> 00:19:19,760 Speaker 3: my husband's originally from Arkansas, so that was kind of. 325 00:19:19,720 --> 00:19:21,080 Speaker 2: A natural move for us. 326 00:19:21,680 --> 00:19:26,600 Speaker 3: But it's uh, our company was a client of mine 327 00:19:26,680 --> 00:19:29,800 Speaker 3: when I was at EY, and then also several other 328 00:19:30,760 --> 00:19:34,280 Speaker 3: trucking companies that that you would recognize, for instance, the 329 00:19:34,400 --> 00:19:39,480 Speaker 3: Arkansas Freateways that was the predecessor to FedEx Fray ultimately 330 00:19:40,480 --> 00:19:43,480 Speaker 3: was a client of mine, and uh, you know Maverick 331 00:19:43,720 --> 00:19:49,520 Speaker 3: flatbed Carrier us a truck and you know. So that 332 00:19:49,520 --> 00:19:52,280 Speaker 3: that's where I got to learn the business and I 333 00:19:52,280 --> 00:19:57,159 Speaker 3: could see from there what was good about the business, 334 00:19:57,400 --> 00:19:59,480 Speaker 3: what I felt good about in terms of. 335 00:19:59,440 --> 00:20:00,560 Speaker 2: The leader teams. 336 00:20:00,560 --> 00:20:02,840 Speaker 3: I was on the tax side, so I also worked 337 00:20:02,880 --> 00:20:07,719 Speaker 3: with the individual owners or the CEOs of these companies 338 00:20:07,760 --> 00:20:10,480 Speaker 3: and I got to know them better. But I could 339 00:20:10,480 --> 00:20:12,800 Speaker 3: also see that there was some risk. 340 00:20:12,600 --> 00:20:14,840 Speaker 2: Taking that was going on and. 341 00:20:14,880 --> 00:20:19,040 Speaker 3: That didn't always result in success in our industry. And 342 00:20:19,119 --> 00:20:21,600 Speaker 3: so that's where I got to know the business. That's 343 00:20:21,640 --> 00:20:25,919 Speaker 3: where I got to know our company, and ultimately I 344 00:20:25,960 --> 00:20:29,760 Speaker 3: was asked to join our company as the controller. And 345 00:20:29,800 --> 00:20:34,199 Speaker 3: so you know, I came into the business in an 346 00:20:34,480 --> 00:20:38,679 Speaker 3: accounting and finance area, but I knew based on my 347 00:20:38,760 --> 00:20:41,480 Speaker 3: experience just how much I loved the business. And so 348 00:20:41,640 --> 00:20:43,960 Speaker 3: I wanted to make sure that I did the work 349 00:20:44,000 --> 00:20:49,040 Speaker 3: that I had efficiently and give myself time to be 350 00:20:49,160 --> 00:20:52,879 Speaker 3: in those sales and operations and pricing meetings and to 351 00:20:53,080 --> 00:20:55,480 Speaker 3: spend some time in the field and that sort of thing. 352 00:20:55,560 --> 00:20:58,680 Speaker 3: And you know that that's what led me to being 353 00:20:58,760 --> 00:21:01,640 Speaker 3: CFO and then ultimate lead CEO of our company. 354 00:21:02,640 --> 00:21:05,679 Speaker 1: Did you did you face any obstacles when you were 355 00:21:05,720 --> 00:21:08,040 Speaker 1: starting in the industry, Well. 356 00:21:07,880 --> 00:21:11,720 Speaker 3: What I'd say is, as you know, in public accounting, 357 00:21:11,800 --> 00:21:12,720 Speaker 3: you worked with a. 358 00:21:12,640 --> 00:21:16,080 Speaker 2: Good balance of men and women. You know, in the 359 00:21:16,119 --> 00:21:17,200 Speaker 2: work that you were doing. 360 00:21:17,320 --> 00:21:21,080 Speaker 3: I did recognize that most of the you know, the 361 00:21:21,119 --> 00:21:25,960 Speaker 3: trucking leaders were men. And I remember whenever I came 362 00:21:26,000 --> 00:21:28,879 Speaker 3: to work and I would sit in conference rooms you 363 00:21:28,880 --> 00:21:32,560 Speaker 3: know here in Fort Smith, that I was typically the 364 00:21:32,600 --> 00:21:35,879 Speaker 3: only woman sitting at the table. But you know, Robert Young, 365 00:21:36,720 --> 00:21:39,480 Speaker 3: the CEO that I worked for, he was super supportive 366 00:21:39,680 --> 00:21:43,119 Speaker 3: of me. Our board was very supportive of me, and 367 00:21:43,280 --> 00:21:45,600 Speaker 3: you know, I just spent my time not focused on 368 00:21:45,680 --> 00:21:48,560 Speaker 3: that but learning the business and making sure that I 369 00:21:48,720 --> 00:21:51,560 Speaker 3: was available to gain as much knowledge as. 370 00:21:51,480 --> 00:21:54,719 Speaker 1: I could, right, And I think you were, you know, 371 00:21:55,000 --> 00:21:57,840 Speaker 1: you're someone that a lot of young women could look 372 00:21:57,920 --> 00:22:01,040 Speaker 1: up to when they're thinking about getting into the trucking 373 00:22:01,119 --> 00:22:04,760 Speaker 1: industry because you know, it's it's become a much more 374 00:22:04,760 --> 00:22:07,000 Speaker 1: diverse industry even in the last ten years. 375 00:22:07,080 --> 00:22:09,960 Speaker 3: Oh yes, yeah, I appreciate you saying that, but yes, 376 00:22:10,040 --> 00:22:10,840 Speaker 3: I agree with that. 377 00:22:11,400 --> 00:22:15,040 Speaker 1: And you know, our Best, So our Best is turning 378 00:22:15,200 --> 00:22:18,800 Speaker 1: one hundred years old. It's a it's it's a it's 379 00:22:18,840 --> 00:22:21,520 Speaker 1: a pretty incredible feat. Not too many companies can say 380 00:22:21,520 --> 00:22:24,800 Speaker 1: that they're they've they've reached one hundred Certainly not a 381 00:22:24,840 --> 00:22:28,000 Speaker 1: lot of people can say that. Can you talk about, 382 00:22:28,119 --> 00:22:31,960 Speaker 1: you know, some of the major milestones our Best reached 383 00:22:32,640 --> 00:22:35,120 Speaker 1: before getting to that one hundred year mark. 384 00:22:35,760 --> 00:22:39,600 Speaker 3: Well, it's been a fun year for reflection on that lead. 385 00:22:39,720 --> 00:22:43,439 Speaker 3: I mean, we we recently had a round table of 386 00:22:43,520 --> 00:22:50,280 Speaker 3: past leaders that we recorded and it's just useful and 387 00:22:50,400 --> 00:22:54,280 Speaker 3: valuable discussion that we had with that group. But you know, 388 00:22:54,320 --> 00:22:57,960 Speaker 3: our company is very interesting if anyone wants to look 389 00:22:58,000 --> 00:23:00,280 Speaker 3: it up and just look at the past history. But 390 00:23:00,800 --> 00:23:06,400 Speaker 3: you know, we initially after Robert Young's father came into 391 00:23:06,440 --> 00:23:09,760 Speaker 3: the business in the nineteen fifties. It was important back 392 00:23:09,840 --> 00:23:15,399 Speaker 3: then because the industry was regulated for you to grow geographically. 393 00:23:15,520 --> 00:23:18,679 Speaker 3: That was the way that you expanded, and as the 394 00:23:18,720 --> 00:23:21,679 Speaker 3: stories told, our company had to overcome a lot of 395 00:23:21,760 --> 00:23:25,879 Speaker 3: challenges with businesses that were almost out of business because 396 00:23:25,920 --> 00:23:28,280 Speaker 3: those were the companies that were for sale. And so, 397 00:23:28,920 --> 00:23:31,760 Speaker 3: you know, it was interesting, you know, that initial growth, 398 00:23:32,320 --> 00:23:37,000 Speaker 3: and then also the stories were told about the costing 399 00:23:37,080 --> 00:23:38,359 Speaker 3: model that was put in place. 400 00:23:38,400 --> 00:23:40,720 Speaker 2: It was just so valuable to understand your profit. 401 00:23:42,000 --> 00:23:46,359 Speaker 3: When the industry was deregulated in nineteen eighty, you know, 402 00:23:46,440 --> 00:23:49,439 Speaker 3: it is important to have a new, fresh look at that, 403 00:23:49,680 --> 00:23:52,320 Speaker 3: which you know, we were able to do and put 404 00:23:52,400 --> 00:23:54,280 Speaker 3: in place an approach that worked well. 405 00:23:54,480 --> 00:23:55,800 Speaker 2: Many companies didn't. 406 00:23:57,000 --> 00:23:59,919 Speaker 3: In nineteen eighty eight, we went through a hostile to 407 00:24:00,040 --> 00:24:04,120 Speaker 3: take over attempt and survived that. It took the company 408 00:24:04,200 --> 00:24:07,280 Speaker 3: private until nineteen ninety two and then went back public. 409 00:24:07,880 --> 00:24:12,880 Speaker 3: And then in nineteen ninety five, our company bought Worldway 410 00:24:13,720 --> 00:24:18,399 Speaker 3: to gain ownership of Carolina Freight, and we actually put 411 00:24:18,520 --> 00:24:23,440 Speaker 3: ABF and Carolina together, which turned out to be a bet. 412 00:24:23,440 --> 00:24:26,000 Speaker 2: The company moved, so to speak. It was very, very. 413 00:24:25,880 --> 00:24:30,080 Speaker 3: Challenging, but the company overcame that as well. And then 414 00:24:30,600 --> 00:24:34,440 Speaker 3: in recent years, you know, as I was asked to 415 00:24:34,480 --> 00:24:38,800 Speaker 3: take leadership, we overcame the Great Recession over one hundred 416 00:24:38,880 --> 00:24:42,439 Speaker 3: million dollar loss, and that's when we really embarked on 417 00:24:42,960 --> 00:24:47,200 Speaker 3: the strategy that we deploy today. We looked at our customers, 418 00:24:48,760 --> 00:24:52,439 Speaker 3: surveyed them, discussed with them what their needs were, and 419 00:24:52,520 --> 00:24:57,400 Speaker 3: really approached this strategic decision to transform our company into 420 00:24:57,400 --> 00:24:58,560 Speaker 3: a logistics company. 421 00:24:58,920 --> 00:25:01,159 Speaker 2: So there's a lot there, but it's. 422 00:25:01,119 --> 00:25:07,200 Speaker 3: Very, very interesting and filled with overcoming challenges, strengthening our 423 00:25:07,240 --> 00:25:09,280 Speaker 3: foundation and making the company better. 424 00:25:10,280 --> 00:25:10,520 Speaker 2: Great. 425 00:25:10,520 --> 00:25:12,640 Speaker 1: Well, well, happy birthday. It's going to be one heck 426 00:25:12,680 --> 00:25:17,280 Speaker 1: of a cake. So you know, you mentioned earlier in 427 00:25:17,320 --> 00:25:20,720 Speaker 1: the conversation labor that you signed a new contract with 428 00:25:21,000 --> 00:25:24,160 Speaker 1: your labor force. For those that don't know, our best 429 00:25:24,240 --> 00:25:26,959 Speaker 1: is a Teamster LTL carrier. Can you talk about your 430 00:25:27,000 --> 00:25:30,520 Speaker 1: relationship with labor and what impact the latest contract has 431 00:25:30,520 --> 00:25:31,120 Speaker 1: on costs. 432 00:25:32,440 --> 00:25:36,439 Speaker 3: Yes, well, first of all, we understand the importance of 433 00:25:36,600 --> 00:25:40,119 Speaker 3: having a relationship with labor, and you know that's not 434 00:25:40,240 --> 00:25:43,960 Speaker 3: always the easiest thing to do, but it's been really 435 00:25:44,040 --> 00:25:46,760 Speaker 3: a cornerstone of our approach is to make sure that 436 00:25:46,840 --> 00:25:49,480 Speaker 3: we do. And so Seth runs Er that runs abf 437 00:25:49,640 --> 00:25:53,440 Speaker 3: Right has a relationship with Sean O'Brien, you know, and 438 00:25:54,320 --> 00:25:58,080 Speaker 3: then underneath that we have good relationships with others that 439 00:25:58,119 --> 00:26:02,080 Speaker 3: are involved, both the negotiations and the operations. That was 440 00:26:02,119 --> 00:26:06,199 Speaker 3: really really important in navigating, you know, to a successful 441 00:26:06,240 --> 00:26:10,520 Speaker 3: outcome the labor contract that we have, and so that 442 00:26:10,960 --> 00:26:14,200 Speaker 3: we had finished a contract that was about a two 443 00:26:14,240 --> 00:26:18,080 Speaker 3: percent overall increase that went from twenty eighteen into twenty 444 00:26:18,119 --> 00:26:23,119 Speaker 3: twenty three, and so we knew that that was below 445 00:26:23,200 --> 00:26:25,520 Speaker 3: the level of inflation so to speak, in the last 446 00:26:25,560 --> 00:26:29,040 Speaker 3: couple of years, and so we had to rectify that, 447 00:26:29,160 --> 00:26:33,680 Speaker 3: adjust that, and so our first year's increase in wages 448 00:26:34,560 --> 00:26:37,520 Speaker 3: was about a thirteen and a half percent increase, which 449 00:26:37,720 --> 00:26:39,919 Speaker 3: you know, that put us in a better place I 450 00:26:39,960 --> 00:26:42,719 Speaker 3: think to attract and retain good people. 451 00:26:43,320 --> 00:26:45,440 Speaker 2: And we've done that, and. 452 00:26:45,080 --> 00:26:48,480 Speaker 3: So it adds, you know, some some dollars, probably about 453 00:26:48,520 --> 00:26:51,400 Speaker 3: twenty five million dollars a quarter. The labor contract does. 454 00:26:52,080 --> 00:26:55,720 Speaker 3: But you know, the strength of our company comes from 455 00:26:55,760 --> 00:27:00,600 Speaker 3: our overall approach. We navigated from second quarter into third 456 00:27:00,760 --> 00:27:04,680 Speaker 3: very well with actually an improvement in the operating ratio 457 00:27:04,880 --> 00:27:08,520 Speaker 3: for ABF, which is basically the inverse of operating margin, 458 00:27:09,080 --> 00:27:14,560 Speaker 3: and absorbed that and did very well. So it's been 459 00:27:14,880 --> 00:27:17,640 Speaker 3: fine and good since we've finished that up. 460 00:27:19,119 --> 00:27:21,200 Speaker 1: How do you mitigate those additional costs. 461 00:27:21,240 --> 00:27:22,240 Speaker 2: What do you doing. 462 00:27:22,359 --> 00:27:26,919 Speaker 3: Yeah, it's really really important to stay focused on any 463 00:27:27,240 --> 00:27:30,680 Speaker 3: approach that you can use to gain efficiency in the business. 464 00:27:30,760 --> 00:27:32,800 Speaker 3: But you know, lead you and I've been around this 465 00:27:32,840 --> 00:27:35,920 Speaker 3: business for a long time, and I can tell you this, 466 00:27:36,080 --> 00:27:39,359 Speaker 3: there has never been a time where there's a greater 467 00:27:39,680 --> 00:27:43,600 Speaker 3: amount of information and visibility, whether it's the units of 468 00:27:43,720 --> 00:27:47,359 Speaker 3: work or the specific profile of the freight that you're handling. 469 00:27:47,800 --> 00:27:50,919 Speaker 3: And so we're taking all of that data and information 470 00:27:51,560 --> 00:27:55,040 Speaker 3: and our great analytics people and other technology and innovation 471 00:27:55,160 --> 00:27:59,080 Speaker 3: tools that we have to better understand each area so 472 00:27:59,119 --> 00:28:03,480 Speaker 3: that we can further, you know, transform into an even 473 00:28:03,520 --> 00:28:06,520 Speaker 3: more efficient company. That's what our shippers expect us to do, 474 00:28:06,600 --> 00:28:09,439 Speaker 3: and that's what we're doing. A good example might be 475 00:28:09,560 --> 00:28:13,920 Speaker 3: our city routes. You know, we put through a change 476 00:28:14,040 --> 00:28:19,160 Speaker 3: there that uses algorithmic AI, you know, to help us 477 00:28:19,800 --> 00:28:25,280 Speaker 3: plan those most efficiently, and it's improved our operating expenses 478 00:28:25,320 --> 00:28:27,320 Speaker 3: by about a half a million dollars a month. And 479 00:28:27,400 --> 00:28:30,080 Speaker 3: that's just phase one of it. And so we have 480 00:28:30,160 --> 00:28:34,680 Speaker 3: initiatives and fleet optimization, you know, our road line haul 481 00:28:34,760 --> 00:28:38,120 Speaker 3: moves and all across the company, you know, we're working 482 00:28:38,120 --> 00:28:40,200 Speaker 3: to gain efficiencies and that's what you have to do 483 00:28:40,280 --> 00:28:44,560 Speaker 3: when you have a labor cost increase such as that, right. 484 00:28:44,800 --> 00:28:47,840 Speaker 1: And just for those out there, consensus expectations are for 485 00:28:47,920 --> 00:28:50,840 Speaker 1: our best to generate an operating ratio of ninety one 486 00:28:50,840 --> 00:28:54,800 Speaker 1: point five percent for their LTL business and that maybe 487 00:28:55,080 --> 00:28:57,360 Speaker 1: going down by one hundred and fifty bases points to 488 00:28:57,480 --> 00:28:59,880 Speaker 1: ninety percent and again lower the number of the better, 489 00:29:00,040 --> 00:29:02,200 Speaker 1: so when it goes down, it's a good thing. So 490 00:29:02,240 --> 00:29:05,840 Speaker 1: that gives an ebit margin in the low double digits. 491 00:29:06,200 --> 00:29:09,120 Speaker 1: Can you talk about you know, there's been a lot 492 00:29:09,120 --> 00:29:13,040 Speaker 1: of talk about electric trucks and you know where they 493 00:29:13,080 --> 00:29:15,720 Speaker 1: fit in in the industry. Are you guys playing around 494 00:29:15,720 --> 00:29:19,000 Speaker 1: with EV trucks and what kind of what does your 495 00:29:19,040 --> 00:29:20,320 Speaker 1: experience have been so far? 496 00:29:21,040 --> 00:29:25,080 Speaker 3: Well, we have you know, some straight trucks, forklifts, and 497 00:29:25,160 --> 00:29:30,000 Speaker 3: yard tractors that we're evaluating. It's pretty small in terms 498 00:29:30,000 --> 00:29:32,600 Speaker 3: of the units involved in that. But what we're trying 499 00:29:32,640 --> 00:29:37,120 Speaker 3: to do is use them in regular operations and try 500 00:29:37,200 --> 00:29:39,520 Speaker 3: to better understand where they fit. 501 00:29:40,200 --> 00:29:42,280 Speaker 2: But you know, I can tell you. 502 00:29:42,120 --> 00:29:46,120 Speaker 3: One of the biggest challenges with this experimentation is just 503 00:29:46,320 --> 00:29:52,760 Speaker 3: getting you know, the charging setups into your facilities. You know, 504 00:29:52,840 --> 00:29:56,240 Speaker 3: many times that takes months and months or it's it's 505 00:29:56,280 --> 00:29:59,840 Speaker 3: pretty expensive. And so you know, we're we're working for 506 00:30:00,000 --> 00:30:03,200 Speaker 3: through this, but it's not just the acquisition of the 507 00:30:03,280 --> 00:30:05,800 Speaker 3: vehicles and then putting them into service, but it's all 508 00:30:05,880 --> 00:30:09,160 Speaker 3: that goes with that. And you know, we're very conscious 509 00:30:09,880 --> 00:30:13,680 Speaker 3: about our carbon footprint. Our customers are interested in our 510 00:30:13,720 --> 00:30:17,160 Speaker 3: focus there, and you know, we we also do other 511 00:30:17,280 --> 00:30:20,520 Speaker 3: things when we're able to get involved in the management 512 00:30:21,200 --> 00:30:25,600 Speaker 3: of a of a customer supply chain because oftentimes through 513 00:30:26,200 --> 00:30:30,320 Speaker 3: you know, either pool distribution or consolidations or load planning, 514 00:30:30,680 --> 00:30:33,800 Speaker 3: you know, we can actually reduce you know, the amount 515 00:30:33,800 --> 00:30:37,880 Speaker 3: of miles and therefore fuel that's spent you know, in 516 00:30:37,920 --> 00:30:41,640 Speaker 3: that supply chain execution. And so there's a number of 517 00:30:41,680 --> 00:30:46,040 Speaker 3: ways that we're attacking you know, carbon emissions. But you know, 518 00:30:46,320 --> 00:30:49,400 Speaker 3: we've made a lot of progress just understanding what ours 519 00:30:49,600 --> 00:30:53,360 Speaker 3: are and that's important work to do because that's what 520 00:30:53,440 --> 00:30:56,840 Speaker 3: you can then use to make improvements going forward. 521 00:30:57,600 --> 00:30:59,520 Speaker 1: Right, And it might make sense for the pick up 522 00:30:59,560 --> 00:31:01,880 Speaker 1: and deliver trucks and an LT on network, but it 523 00:31:01,920 --> 00:31:04,880 Speaker 1: might not make sense for the line haul. But the 524 00:31:04,960 --> 00:31:08,560 Speaker 1: problem is you use those units in both networks. 525 00:31:08,160 --> 00:31:10,760 Speaker 2: Right, Right, that's right, That's exactly right. 526 00:31:10,800 --> 00:31:13,880 Speaker 3: You would if you had to be specific, it would 527 00:31:13,880 --> 00:31:17,560 Speaker 3: be more of an operational challenge, perhaps a bit of 528 00:31:17,600 --> 00:31:19,440 Speaker 3: an inefficiency as you were doing that. 529 00:31:20,400 --> 00:31:22,080 Speaker 1: So I guess from what you just said, you're an 530 00:31:22,120 --> 00:31:24,960 Speaker 1: extreme early innings kind of putting a toe in the 531 00:31:25,000 --> 00:31:25,800 Speaker 1: water right now. 532 00:31:26,800 --> 00:31:27,000 Speaker 2: Yep? 533 00:31:27,200 --> 00:31:30,000 Speaker 1: Okay, do you do you guys have any long term 534 00:31:30,000 --> 00:31:35,120 Speaker 1: targets for arc Best, whether they're financial targets or operational targets. 535 00:31:36,040 --> 00:31:36,320 Speaker 2: We do. 536 00:31:37,280 --> 00:31:40,640 Speaker 3: You know, we set out there for ourselves seven to 537 00:31:40,760 --> 00:31:43,880 Speaker 3: eight billion in twenty twenty five. Now, we set those 538 00:31:43,920 --> 00:31:48,560 Speaker 3: targets a couple of years ago, and you know, we 539 00:31:48,680 --> 00:31:52,680 Speaker 3: still feel really good about the opportunity set that we have. 540 00:31:53,200 --> 00:31:54,960 Speaker 3: You know, I think what's been a bit more of 541 00:31:55,000 --> 00:31:58,320 Speaker 3: a challenge is just you know, the the macro weakness 542 00:31:58,320 --> 00:31:59,640 Speaker 3: that we talked about earlier. 543 00:32:00,320 --> 00:32:03,320 Speaker 1: And I'm sorry, that's that's seven to eight that's in revenue. 544 00:32:03,640 --> 00:32:05,640 Speaker 2: It's eight seven to eight billion in revenue. 545 00:32:05,720 --> 00:32:07,400 Speaker 1: Revenue. Okay, sorry, go ahead. 546 00:32:07,120 --> 00:32:08,480 Speaker 2: It's in revenue. Yeah. 547 00:32:08,680 --> 00:32:11,200 Speaker 3: And you know, but I think when we look at 548 00:32:11,240 --> 00:32:14,840 Speaker 3: our opportunity set, you know, the markets were in amount 549 00:32:14,960 --> 00:32:18,920 Speaker 3: to nearly five hundred billion through this survey work that 550 00:32:18,960 --> 00:32:21,479 Speaker 3: we do with our most loyal customers. We know that 551 00:32:21,520 --> 00:32:24,800 Speaker 3: eighty percent of the need the logistics solutions that we offer, 552 00:32:25,480 --> 00:32:28,680 Speaker 3: and if we were successful just with them over time, 553 00:32:28,760 --> 00:32:31,160 Speaker 3: we should be able to double the size of our company, 554 00:32:31,600 --> 00:32:35,400 Speaker 3: which you know is close to five billion. 555 00:32:35,240 --> 00:32:36,320 Speaker 2: As we speak today. 556 00:32:36,520 --> 00:32:40,040 Speaker 3: So you know, we're we've got lots of opportunity and 557 00:32:40,080 --> 00:32:43,160 Speaker 3: with the additional solutions that we've brought in over time, 558 00:32:43,320 --> 00:32:45,640 Speaker 3: it just makes that, you know, more real. 559 00:32:46,480 --> 00:32:47,920 Speaker 1: And how much of that is going to be through 560 00:32:48,000 --> 00:32:49,920 Speaker 1: M and A versus organic growth. 561 00:32:50,240 --> 00:32:55,720 Speaker 3: Well, we have really all the runway we need with organic, 562 00:32:56,200 --> 00:32:59,960 Speaker 3: it's just a question of timing. And so we're constantly evaluate, 563 00:33:00,480 --> 00:33:03,920 Speaker 3: you know, the opportunities for acquisition that might come on 564 00:33:03,960 --> 00:33:06,720 Speaker 3: the market. You know, we're going to be most interested 565 00:33:06,800 --> 00:33:09,280 Speaker 3: in ones that would add scale to what we already do, 566 00:33:09,640 --> 00:33:13,200 Speaker 3: or that would have some sort of a technology play 567 00:33:13,400 --> 00:33:16,600 Speaker 3: that would improve the interactions you know that we have 568 00:33:16,680 --> 00:33:21,479 Speaker 3: with customers or our own operational excellence or efficiency that 569 00:33:21,520 --> 00:33:24,200 Speaker 3: we could gain. And so you know, we're not super 570 00:33:24,360 --> 00:33:27,719 Speaker 3: urgent that we have to do something, but you know, 571 00:33:27,800 --> 00:33:30,959 Speaker 3: we we understand the benefit of adding to the scale 572 00:33:30,960 --> 00:33:33,400 Speaker 3: of what we already do, and you know that's what 573 00:33:33,440 --> 00:33:36,840 Speaker 3: we did with the Molo acquisition in November twenty twenty one. 574 00:33:37,960 --> 00:33:40,640 Speaker 1: And does our Best have any revenue outside the United States? 575 00:33:41,640 --> 00:33:43,360 Speaker 2: We do, but it's fairly small. 576 00:33:43,640 --> 00:33:47,200 Speaker 3: We have a good presence up in Canada that we've 577 00:33:47,240 --> 00:33:52,680 Speaker 3: had for decades, and we do ocean shipping as well. 578 00:33:53,160 --> 00:33:57,080 Speaker 3: We have partners you know, overseas, but we serve you know, 579 00:33:57,200 --> 00:33:59,959 Speaker 3: ninety percent of the markets and and so a lot 580 00:34:00,000 --> 00:34:02,280 Speaker 3: lot of times, you know, we are able to handle 581 00:34:02,280 --> 00:34:05,560 Speaker 3: a supply chain for a customer end to end. 582 00:34:06,840 --> 00:34:09,480 Speaker 1: And so you know, we've been talking. Our Best has 583 00:34:09,760 --> 00:34:14,640 Speaker 1: asset businesses, non asset businesses, So what do you do 584 00:34:14,719 --> 00:34:17,400 Speaker 1: with your cap X kind of how do you target capex? 585 00:34:17,440 --> 00:34:22,160 Speaker 1: And since you're an accountant at heart, you know, when 586 00:34:22,200 --> 00:34:24,920 Speaker 1: you're looking at the numbers, where you spend where are 587 00:34:24,920 --> 00:34:26,799 Speaker 1: you making the investments in our Best? 588 00:34:28,280 --> 00:34:31,400 Speaker 3: If I look back at the last few years, probably 589 00:34:31,840 --> 00:34:35,960 Speaker 3: seventy percent or so of that has been organic, and 590 00:34:36,040 --> 00:34:40,600 Speaker 3: so there's a large capital amount that just to replace 591 00:34:40,680 --> 00:34:43,400 Speaker 3: the fleet, make sure that we're staying you know, on 592 00:34:43,480 --> 00:34:46,920 Speaker 3: top of the most optimal age for tractors and trailers 593 00:34:46,960 --> 00:34:50,279 Speaker 3: and that sort of thing. But also you know, we 594 00:34:50,520 --> 00:34:54,040 Speaker 3: have marked on a real estate strategy even before this 595 00:34:54,239 --> 00:34:59,080 Speaker 3: yellow event was in place, that would add a good 596 00:34:59,160 --> 00:35:02,960 Speaker 3: number of door to our LTL network and allow us 597 00:35:03,000 --> 00:35:07,080 Speaker 3: to grow in the mid single digit tonnage range. 598 00:35:07,239 --> 00:35:09,760 Speaker 2: And so you know, we have quite a few things 599 00:35:09,840 --> 00:35:10,440 Speaker 2: going on there. 600 00:35:10,480 --> 00:35:13,359 Speaker 3: We've added about two hundred doors to an almost nine 601 00:35:13,400 --> 00:35:17,279 Speaker 3: thousand door network, and we have about five hundred that 602 00:35:17,320 --> 00:35:19,319 Speaker 3: are going to be coming on in the next year 603 00:35:19,440 --> 00:35:23,399 Speaker 3: or so. So you know, those allow for growth and 604 00:35:24,520 --> 00:35:27,960 Speaker 3: you know, take us on a little bit higher end 605 00:35:28,200 --> 00:35:31,240 Speaker 3: of the percentage that I just shared. The other spend 606 00:35:31,280 --> 00:35:35,080 Speaker 3: that we have relates to what I would call transformational spend, 607 00:35:35,560 --> 00:35:37,719 Speaker 3: which you know, some extent that would be in. 608 00:35:37,680 --> 00:35:38,880 Speaker 2: The acquisition arena. 609 00:35:39,320 --> 00:35:41,319 Speaker 3: The other side of that, I don't know if you've 610 00:35:41,320 --> 00:35:45,239 Speaker 3: heard about Box, you know, our freight movement system that 611 00:35:45,320 --> 00:35:47,960 Speaker 3: we launched last year at the PROMAC conference. 612 00:35:48,920 --> 00:35:51,279 Speaker 2: You know, that would be in that category. And then we. 613 00:35:51,280 --> 00:35:56,480 Speaker 3: Also spend some dollars understanding opportunities for disruptive innovation, so 614 00:35:56,560 --> 00:35:59,799 Speaker 3: in other words, lines of business that we know we 615 00:36:00,040 --> 00:36:05,160 Speaker 3: could attack or embark on, but we're not yet fully 616 00:36:05,400 --> 00:36:08,040 Speaker 3: you know, operational in those. So you know, I think 617 00:36:08,080 --> 00:36:10,800 Speaker 3: that's a good blend of making sure that we stay 618 00:36:10,960 --> 00:36:14,800 Speaker 3: ahead of our customers and making sure that we're ready 619 00:36:14,880 --> 00:36:16,960 Speaker 3: for you know, the next one hundred years. 620 00:36:17,520 --> 00:36:19,640 Speaker 1: Can you just talk about the life cycle of an 621 00:36:19,680 --> 00:36:21,839 Speaker 1: our best truck, you know, you know in the truck 622 00:36:21,880 --> 00:36:24,719 Speaker 1: load space, they usually like to sell their trucks after 623 00:36:24,800 --> 00:36:27,920 Speaker 1: three or four years. What's it? What's what's the truck's 624 00:36:27,920 --> 00:36:29,160 Speaker 1: life in? Uh? 625 00:36:29,280 --> 00:36:31,800 Speaker 3: In our at our best Yeah, I mean typically we 626 00:36:31,880 --> 00:36:35,680 Speaker 3: have Class eight tractors and we would use them in 627 00:36:36,000 --> 00:36:39,800 Speaker 3: the the road operation or line hall, which is typically 628 00:36:39,880 --> 00:36:42,399 Speaker 3: between cities, you. 629 00:36:42,360 --> 00:36:44,200 Speaker 2: Know, for about three years. 630 00:36:44,400 --> 00:36:46,839 Speaker 3: And so you know, you're you're going to see that 631 00:36:47,280 --> 00:36:50,239 Speaker 3: unit you know, be on average a year and. 632 00:36:50,239 --> 00:36:51,239 Speaker 2: A half old. Right. 633 00:36:51,840 --> 00:36:55,439 Speaker 3: What we typically do is we'll take that unit then 634 00:36:56,000 --> 00:36:58,560 Speaker 3: transition it out of the road fleet and put it 635 00:36:58,600 --> 00:37:02,480 Speaker 3: in the city operation and it will work there for 636 00:37:02,520 --> 00:37:06,000 Speaker 3: the next say four years, so up to about seven 637 00:37:06,120 --> 00:37:10,600 Speaker 3: years total. And uh, we are doing some different things 638 00:37:10,640 --> 00:37:13,719 Speaker 3: with Class sevens to try to better understand you know 639 00:37:13,760 --> 00:37:16,880 Speaker 3: the utility of those in the city operation but not 640 00:37:17,080 --> 00:37:17,640 Speaker 3: in the main. 641 00:37:18,120 --> 00:37:19,440 Speaker 2: And then we also use. 642 00:37:19,400 --> 00:37:23,680 Speaker 3: Some straight trucks and certain environments you know, uh, particularly 643 00:37:23,760 --> 00:37:26,160 Speaker 3: safe for instance around New York City or something you 644 00:37:26,200 --> 00:37:27,960 Speaker 3: know that just make more sense. 645 00:37:29,280 --> 00:37:32,319 Speaker 1: Gotcha. And when you're when you're home, you know, maybe 646 00:37:32,360 --> 00:37:34,560 Speaker 1: having a glass of wine, reading a book. Do you 647 00:37:34,600 --> 00:37:37,400 Speaker 1: read about transportation? Is there a transition book that you 648 00:37:37,560 --> 00:37:38,040 Speaker 1: like to read? 649 00:37:38,600 --> 00:37:42,880 Speaker 3: You know, we really I was thinking, you know about 650 00:37:42,920 --> 00:37:46,680 Speaker 3: that and and really don't know of a transportation book. 651 00:37:47,960 --> 00:37:49,600 Speaker 2: But you know, one thing that I was. 652 00:37:49,560 --> 00:37:52,600 Speaker 3: Gonna point out to you is we you know, we 653 00:37:52,800 --> 00:37:59,080 Speaker 3: have a new uh game, it's it's for gamers called 654 00:37:59,120 --> 00:38:02,040 Speaker 3: the American Tree Simulator. So i'd point you to that, 655 00:38:02,280 --> 00:38:06,960 Speaker 3: and we recently have our our brands are operational there 656 00:38:07,000 --> 00:38:11,240 Speaker 3: and it allows someone that's in that game to really 657 00:38:11,719 --> 00:38:14,319 Speaker 3: kind of execute on the business that we're in. And 658 00:38:14,480 --> 00:38:19,319 Speaker 3: it's it's really a popular thing. But you know, so 659 00:38:19,400 --> 00:38:22,000 Speaker 3: from a book standpoint, I do plenty of reading, as 660 00:38:22,000 --> 00:38:25,200 Speaker 3: you might imagine, as you do, I know, but you know, 661 00:38:25,280 --> 00:38:27,759 Speaker 3: there's not a good trucking book. I'm gonna I'm gonna 662 00:38:27,760 --> 00:38:29,239 Speaker 3: be in search of that though. 663 00:38:29,600 --> 00:38:31,600 Speaker 1: Maybe you should. Maybe you should write one. I think 664 00:38:32,000 --> 00:38:36,719 Speaker 1: BOK about your career would be pretty interesting. Well, I 665 00:38:36,719 --> 00:38:39,040 Speaker 1: think we're going to end it there, Judy. I really 666 00:38:39,080 --> 00:38:41,799 Speaker 1: want to thank you for your time, and uh, you know, 667 00:38:41,840 --> 00:38:44,279 Speaker 1: I want to thank everyone for tuning in. If you 668 00:38:44,400 --> 00:38:47,359 Speaker 1: like the episode, please subscribe and leave a review. We've 669 00:38:47,360 --> 00:38:50,040 Speaker 1: lined up a number of great guests for the podcast. 670 00:38:50,120 --> 00:38:54,600 Speaker 1: Check back to hear conversations with C Seed executives, shippers, regulators, 671 00:38:54,600 --> 00:38:58,080 Speaker 1: and decision makers within the freight transportation markets. Also, if 672 00:38:58,120 --> 00:39:00,319 Speaker 1: you have any idea for a future episode, please hit 673 00:39:00,400 --> 00:39:03,680 Speaker 1: me up on the terminal. We're on Twitter at logistics Lee. 674 00:39:03,840 --> 00:39:05,759 Speaker 1: Thanks everyone, and be safe out there.