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Speaker 1: Ron and Nanian, the guy at the Susuho ended up

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Speaker 1: saying to me, Hey, you know, I guess I gotta

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Speaker 1: go find a mechanic that can work on it. And

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Speaker 1: I said, well, I can work on it. I just

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Speaker 1: can't get works. You can always get what the Car

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Speaker 1: Doctor and the last mechanic he took it to two

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Speaker 1: years ago. Somehow finnailed it through inspection, and I kind

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Speaker 1: of think I know what he did. He probably cleared

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Speaker 1: the coach man. He was able to take it the

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Speaker 1: state inspection in New Jersey. Yeah, it's a workaround. You

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Speaker 1: can cheat the system and it happens. It works. Welcome

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Speaker 1: to the radio home of Ron and Nanian the Car Doctor,

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Speaker 1: since this is where car owners the world overturned to

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Speaker 1: for their definitive opinion on automotive repair. If your mechanics

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Speaker 1: giving you a busy signal, pick up the phone and

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Speaker 1: call in the garage. Orders are open, but I am

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Speaker 1: here to take your quels at eight five, five six,

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Speaker 1: and now he Ronny, Hey, hey, Ronning inning in the

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Speaker 1: Car Doctor here just wound up and ready to go

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Speaker 1: this hour. You know, our our first guests, and we're

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Speaker 1: gonna hit it right at the top. Of the hour

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Speaker 1: here because we've got a lot to cover this hour.

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Speaker 1: We've got a bunch of information for you today about

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Speaker 1: cars and diagnostics, and we were trying to drive home

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Speaker 1: the point about diagnosing cars and what it takes and

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Speaker 1: some of the different avenues and some of the different

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Speaker 1: techniques and some of the different things that are available

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Speaker 1: both the consumers and professional repair shops out there. And

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Speaker 1: our our first guest right here at the top is

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Speaker 1: I have to tell you how this story came about.

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Speaker 1: I went to a seminar three weeks ago. Yep, still

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Speaker 1: go to seminar. Still think it's part of the process.

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Speaker 1: You've got to do it, um every month. It's just

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Speaker 1: you know, ongoing training, like like the A s C

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Speaker 1: certification says, and um, you know you've got to go

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Speaker 1: and get your training every month. And there's always something

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Speaker 1: new to learn. No matter how much you think you know,

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Speaker 1: you don't know everything. And the subject of this month's

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Speaker 1: seminar that I took locally was about computer flash and

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Speaker 1: a lot of it I've seen and I always learned

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Speaker 1: something new here in there. And there was some new

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Speaker 1: equipment I needed to purchase to keep the shop up

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Speaker 1: to date and I reached out to the company that

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Speaker 1: provides that equipment, the mongoose cables and flashing equipment, Drew

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Speaker 1: Technologies out in um uh An Arbor, Michigan. And a

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Speaker 1: funny story when I when I called the one night,

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Speaker 1: it was the end of the day and I found

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Speaker 1: some five minutes carve out of my day. And I

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Speaker 1: talked to this next gentleman by the name of Hugh

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Speaker 1: Atkins from Drew Technologies, and um, I said, you know

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Speaker 1: this guy just Drew, I said, I said, Hugh, I'm sorry.

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Speaker 1: I said, Hugh, you just you've got a lot of

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Speaker 1: information in your head and the back of my mind,

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Speaker 1: I'm thinking, you know what, Let's put this guy on

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Speaker 1: radio because I bet he can just really tell a

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Speaker 1: good tale of what it takes to fixed cars. And

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Speaker 1: I said, do you ever listen to radio? And he

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Speaker 1: said yeah, And I said you ever hear the car doctor?

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Speaker 1: He goes sure, And I said, well guess what, and

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Speaker 1: here we are, So let me get this guy in

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Speaker 1: the door, real equipment. Let's get this interview rolling. Hugh Atkins,

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Speaker 1: Drew Technologies, welcome to boards are. UM, let's talk a

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Speaker 1: little bit like it was our phone conversation and Tuesday

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Speaker 1: this week passed about four. You know, Drew Technologies is

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Speaker 1: known for a lot of things, and we can cover

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Speaker 1: what you guys were all about. Maybe we should start

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Speaker 1: it there. You what is Drew Technologies? Tell us a

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Speaker 1: little bit about that and what do you guys knowing

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Speaker 1: what do you bring to the industry which is an

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Speaker 1: awful lot. It's hard to condense and just one interview,

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Speaker 1: I'm sure sure. Yeah. Drew Tech started as a vehicle

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Speaker 1: communication cult and consultancy back in the day. And this

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Speaker 1: was back in the say X and just prior timeframe

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Speaker 1: when o b D was coming on board. So there

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Speaker 1: was a lot of um that there were you know,

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Speaker 1: modules already in the car. That the direction was obviously

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Speaker 1: that that there were going to be more and more

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Speaker 1: modules in the car and how to get them to

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Speaker 1: talk and then talking the right way so that O

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Speaker 1: b D, you know, with satisfy the O b D

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Speaker 1: requirements was a big topic and UM four came up.

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Speaker 1: It was actually a derivative of what's called r P

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Speaker 1: twelve ten UM which is for the heavy truck industry

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Speaker 1: and it's it's what it really is is a way

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Speaker 1: for a computer to talk to the device a device,

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Speaker 1: and the device act only acts like a translator. So

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Speaker 1: the application that's on the computer which says diagnostics are reprogramming,

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Speaker 1: talks in the same way to the device. That way,

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Speaker 1: you can have one device and work with all the

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Speaker 1: O E N applications and then that device knows how

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Speaker 1: to translate what the application said to the car. So

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Speaker 1: it basically, you guys are providing the means for the

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Speaker 1: auto repair industry at O E O E M you know,

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Speaker 1: dealer and independent repair shop level, so that we can

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Speaker 1: talk to car computers and either do diagnostics or reflashing,

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Speaker 1: installing new software. Correct. That's right, and that's really all

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Speaker 1: the devices. It's a translator device. The e PA back

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Speaker 1: in the day wanted a shop to be able to

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Speaker 1: UH to reprogram cars. They didn't think it was fair

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Speaker 1: that only the O E could do that, so it

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Speaker 1: should be an independent repair functions. So it had to

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Speaker 1: be cheap, so they couldn't have independent replace independent repair

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Speaker 1: shop many times can't afford you know, UH, custom device

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Speaker 1: from every O E M. So if they had one

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Speaker 1: device and all the applications could speak to that device

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Speaker 1: and it could translate their on wow, that could be done.

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Speaker 1: That's something that's accessible by the independent repair and that's

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Speaker 1: really the heart of right. You're you're you're helping provide

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Speaker 1: and give capability for an independent shop. If they have

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Speaker 1: a J four tool that meets proper protocol, they can

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Speaker 1: they can do what the dealer of the choice does

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Speaker 1: at that point correct, exactly right. And Drew Tech was

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Speaker 1: around in those days and it was a part of

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Speaker 1: the J Committee at Society of Automotive Engineers and still

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Speaker 1: is by the way, and um so so we were there,

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Speaker 1: we could you know, we knew the rules right. And

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Speaker 1: it was also I don't know if you ever heard

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Speaker 1: of card act, but the back the back end of

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Speaker 1: that is data acquisition. So we could also make a

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Speaker 1: box where engineers at the o e M could actually

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Speaker 1: make their own little program and take a ton of

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Speaker 1: data in the car, which you know, back in the

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Speaker 1: day you have had to have many computers to do that.

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Speaker 1: To have one thing that did that that was nice too.

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Speaker 1: So um and and so so we we know the rules,

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Speaker 1: we know the protocols, and we know a lot about

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Speaker 1: the o e M s because we worked with them,

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Speaker 1: we worked them as a consultancy. And still do we

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Speaker 1: we make dealer tools for some of them, and write

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Speaker 1: spects for some others, etcetera, etcetera. Now, now J thirty four,

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Speaker 1: that is a correct me if I'm wrong, A standard

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Speaker 1: written by the Society of Automotive Engineers say that says

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Speaker 1: we need a device that will do this whatever that

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Speaker 1: protocol is, and it has to be available to the independence.

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Speaker 1: Is the J four tool the same as the car

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Speaker 1: deck or the two separate test devices, But the car

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Speaker 1: deck is is a version. It's a universal J nothing

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Speaker 1: more than the lane which that the computer talks to

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Speaker 1: the device in right, and then the device acts like

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Speaker 1: a translator and it translates whatever the computer told it.

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Speaker 1: And you know translator is it's important to know that language.

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Speaker 1: And that's the same no matter what that's that's in

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Speaker 1: a specification and you know it either is or is

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Speaker 1: not that. But then your device has to know how

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Speaker 1: to talk to a car and since they all do

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Speaker 1: that a little bit differently. So it's it if I

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Speaker 1: if the computer asked you to go get a glass

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Speaker 1: of water, right, um, you might go to the to

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Speaker 1: the tab water. You might go to the faucet, poured

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Speaker 1: glass of water and bring it back. Be real happy.

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Speaker 1: On the other hand, you can also obey the command

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Speaker 1: by going to the lake scooping up some water and

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Speaker 1: bringing a glass of lake water, and then you really

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Speaker 1: wouldn't want it, right, So so that you know, different

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Speaker 1: devices will have different behaviors. And because we've been around

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Speaker 1: a long time, we've learned from the stakes we've maybe

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Speaker 1: we've learned from the stakes the o eas made or

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Speaker 1: the o ees have made, and we we work with UH,

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Speaker 1: the Society of Automotive Engineers, we can really bring a

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Speaker 1: very good, solid device. So the j protocol standardizes everything.

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Speaker 1: It makes sure that that glass of water always comes

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Speaker 1: from the tap and it's recognizable as tap water. To

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Speaker 1: to to create a standard, we've created a UH we've

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Speaker 1: leveled the playing field, so to speak, kind of it

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Speaker 1: what the level of the playing field in the way

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Speaker 1: which the computer will talk to the device. But the

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Speaker 1: device misunderstands that and it goes to the lake instead,

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Speaker 1: then you're getting kind of a different product, and you've

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Speaker 1: and you've got problems. So let me paint the scenario.

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Speaker 1: Suppose a repair shop does a lot of Ford vehicles,

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Speaker 1: and their choice is they want to purchase either the

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Speaker 1: Ford factory tool the dealer level tool, the Ford v

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Speaker 1: C M two or they want to do it via

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Speaker 1: J four. Can they substitute one for the other. Is

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Speaker 1: that how this works? Sometimes yes and sometimes no. The

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Speaker 1: only thing that's federally required right now, and all oms

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Speaker 1: do do this. They have engine and transmission reprogramming available

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Speaker 1: now because of some right to repair movements and also

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Speaker 1: laws that have already passed UM, all the o ums

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Speaker 1: will have will be required to you to deliver their diagnostics.

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Speaker 1: Bi directional controls are actuators and and and the same

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Speaker 1: diagnostics as the dealers use, as well as other information

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Speaker 1: to I t sp s and so forth. Right now,

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Speaker 1: you're finding some o ems do it, and some o

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Speaker 1: ms are still waiting till the end. Right, It depends

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Speaker 1: on the personality of that open and it's it's it's

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Speaker 1: it's interesting to note that I think one of the

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Speaker 1: manufacturers that provides a very good and fair amount of

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Speaker 1: information easily is Toyota, right. I mean, they seem to

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Speaker 1: do and you know what their car sales are through

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Speaker 1: the roof. So isn't that interesting that if independent repair

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Speaker 1: shops have an easier time to work on it, they

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Speaker 1: sell more cars. What a concept? Um, well, I think

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Speaker 1: what one of the things they found and they they

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Speaker 1: entered into this pretty leon believe it or not, asked

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Speaker 1: BMW and I think, what, Well, you know what the

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Speaker 1: theory is is, Hey, if a ten year old car

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Speaker 1: looks good people and people are looking for a new car,

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Speaker 1: people aren't going to substitute an old car with a

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Speaker 1: new car. They're gonna look around and say, you know what,

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Speaker 1: I want my car to last like that one did,

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Speaker 1: and they're going to go to that O E M.

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Speaker 1: I think that's a really smart move on their part

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Speaker 1: and it keeps it keeps them in business, and it

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Speaker 1: keeps return customers coming back. Hey, Drew, the clock is

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Speaker 1: gonna take us. But let me just ask real quick.

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Speaker 1: There's so much to cover here. Is there a place

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Speaker 1: the listeners, repair shops, consumers, just you know, regular folks

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Speaker 1: or maybe d I wires. Is there a website you

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Speaker 1: guys have they can go and learn more about JO

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Speaker 1: and what's involved there as well as Drew Technologies product. Yeah,

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Speaker 1: there is. They're our website and it has all has

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Speaker 1: one oh one you can learn about it. You can

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Speaker 1: also call us, but we're at www Drew Tech d

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Speaker 1: R W E t E c H dot com. And

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Speaker 1: another thing that's really important when you when you're looking

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Speaker 1: for a device is the education to use it because

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Speaker 1: you're using GMS application and that's different from say BMW is,

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Speaker 1: which is different from Toyota's right, Um, we have that's

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Speaker 1: on your website, right, it's on our website and also

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Speaker 1: in an application that we have that it's easy to navigate,

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Speaker 1: but it will tell you about the OE site. It

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Speaker 1: will tell you about their subscription, what does it have

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Speaker 1: for you, how much it costs, how long it left.

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Speaker 1: That way you can make that value judgment about keeping

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Speaker 1: that job that's in front of you in your shop,

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Speaker 1: which is gives you the profit and job control, right?

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Speaker 1: Or should you send it out? And should you you know,

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Speaker 1: really put your your time and effort into things that

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Speaker 1: you can affect. Is that available as a link? Q?

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Speaker 1: Is there a way you can email me that link

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Speaker 1: and I can post it on our Facebook page for

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Speaker 1: the listeners so they can find it easier. Yeah, I

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Speaker 1: can do that. You've got my email? Right? If not,

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Speaker 1: you know, you know, shoot shoot me that link via

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Speaker 1: email and I'll post it up on the Facebook page

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Speaker 1: and um, that way they can find information because, like

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Speaker 1: I said, there's so much here. We're gonna have you back,

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Speaker 1: um again. I think we're gonna make a radio star

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Speaker 1: out of your buddy, because there's there's an awful lot

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Speaker 1: of information here and we just can't cover it in

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Speaker 1: one segment. So um, let's yeah, and it's car stuff too, Yeah,

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Speaker 1: it's so let's leave it there, Drew tech dot com

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Speaker 1: that's the website, correct, yea cool beans. Hey here, listen,

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Speaker 1: you gotta have a good rest of the afternoon. Send

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Speaker 1: me that link and we'll be talking again real soon.

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Speaker 1: I'm run an any in the Car Doctor. We are

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Speaker 1: back right after this. Welcome back, Whie in the Car

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Speaker 1: Doctor here at five zero nine nine zero zero to

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Speaker 1: think your call solve your problem. Remember that's the Car

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Speaker 1: Doctor seven number. If you call that number eight five

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Speaker 1: five zero nine nine zero zero. And this show is

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Speaker 1: not on the year. We are live Saturday afternoons two

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Speaker 1: to four pm Eastern time. You can call eight five

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Speaker 1: five five zero nine nine zero zero anytime, day or night.

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Speaker 1: Leave a message. There's a messaging service hooked up to that.

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Speaker 1: And asked Harry, our executive producer, we'll call you back

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Speaker 1: and talk to you and get you up here on

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Speaker 1: cue so we can discuss your problem and solve it

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Speaker 1: for you, because that's what this radio shows all about.

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Speaker 1: Speaking of solving problems, Let's get over and talk to

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Speaker 1: Brad from Pennsylvania GMC and some questions about trans fluid. Brad,

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Speaker 1: Welcome to the car doctor, sir. How can I help? Hey?

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Speaker 1: Thanks n welcome. I listened to you on podcast and

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Speaker 1: great service you provide. Thank you, sir. How can I

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Speaker 1: help you? My wife and I have a thirty one

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Speaker 1: ft camper and UH we bought two thousand ten g

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Speaker 1: MC Savannah one time got about he's got ninety seven

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Speaker 1: thousand miles on it solid UH frame um based off

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Speaker 1: the last vehicle I bought, the TOE. I learned from

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Speaker 1: my mistakes, so I went over this one with pretty

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Speaker 1: to comb at least the best I could. And now,

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Speaker 1: my previous vehicle was a seven point three UH Diesel

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Speaker 1: F two fifty, and I had some transmission overheating problems

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Speaker 1: and I was going to put synthetic transmission fluid and that,

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Speaker 1: and I was told not to do that because it

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Speaker 1: would clean the transmission and cause problems. But somebody else

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Speaker 1: told me that that's not necessarily the case, and I

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Speaker 1: was thinking about doing that with h with the Savannah

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Speaker 1: um and I'm not sure. I'm not sure what to do.

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Speaker 1: One out of parts Guy tells me one thing, and

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Speaker 1: one out of parts Sky tells me something else. Okay,

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Speaker 1: let's let's let's look at it like this. Trans fluid

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Speaker 1: is a very high detergent fluid. Okay. A matter of fact.

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Speaker 1: In the old days, back when when when I first

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Speaker 1: started repairing cars, when dirt was invented, when we used

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Speaker 1: to do re rings in the shop, where we would

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Speaker 1: strip the engine blocked down, bear into in the frame

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Speaker 1: and you know, pull the crank, pull the pistons and

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Speaker 1: take a dingle Berry hone and I'm dating myself here,

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Speaker 1: and and honing the block and breaking the glaze and

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Speaker 1: all the crazy things we used to do. When we

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Speaker 1: used to have to wash the cylinder walls, we would

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Speaker 1: take a rag, soak it and trans fluid and scrub

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Speaker 1: it inside the cylinder walls and we would wipe all

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Speaker 1: the grid away, and then we would do a final

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Speaker 1: clean up with just soap and water because that's what

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Speaker 1: you did. But trans fluid really helps clean away contaminate.

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Speaker 1: It's it's a very high detergent type of fluid. So

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Speaker 1: the problem is is transmissions age and operate, they build

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Speaker 1: up a varnish. They build it. You can think of

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Speaker 1: it as a shellac or or or a varnish. It's

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Speaker 1: it's it's just a crusty formation in areas of the transmission.

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Speaker 1: So now you take out the old tired fluid and

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Speaker 1: you put in this fresh fluid that's got a very

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Speaker 1: good detergency to it, and the problem becomes they can

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Speaker 1: break down that varnish and cause particulate to go where

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Speaker 1: it's not supposed to and cause a trans problem. And

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Speaker 1: that's regardless of whether it's synthetic or conventional or anything

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Speaker 1: in between. So the first question is has the fluid

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Speaker 1: ever been changed in this d mile transmission? Yeah? It was.

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Speaker 1: It was the amazoned by a beer distributor before UM

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Speaker 1: and it had all the service records, so it was

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Speaker 1: changed at the mark. Okay, So then I would change

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Speaker 1: it again and as long as the fluid condition is good.

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Speaker 1: Here's my way of thinking, all right, is I want

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Speaker 1: to know if this trans is gonna fail before I

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Speaker 1: hook up the thirty one ft motor home or trailer

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Speaker 1: to it and tow and I'm somewhere between here and

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Speaker 1: and and east jibib All right, I would change the fluid.

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Speaker 1: Be mindful of the transmission, be aware of what it does,

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Speaker 1: see how it reacts. Whether you do conventional or synthetic

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Speaker 1: doesn't matter. Synthetic is gonna help control heat better, but

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Speaker 1: it's also much more pricey. But I'm still going to

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Speaker 1: tell you to change it on a regular basis because

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Speaker 1: it's cheaper to change fluid than a transmission. And when

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Speaker 1: you're towing a motor home, there is no margin of error. Heck,

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Speaker 1: getting a flat tire when you're towing the motor home

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Speaker 1: is a major undertaking. So a trans failure and you're

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Speaker 1: out in the middle of nowhere, that's a whole another animal.

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Speaker 1: So I'm gonna tell you to change the fluid. Drive

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Speaker 1: the vehicle around town for a month or so, use

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Speaker 1: it as an everyday vehicle if you can. And if

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Speaker 1: you have no problem, hey, I think you're good and

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Speaker 1: you're a step ahead of the curve. If you do

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Speaker 1: have a problem, let's deal with it now. While you're

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Speaker 1: home at home base. You can find a mechanic. You

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00:17:19,440 --> 00:17:22,320
Speaker 1: can find your guy, get him to fix it for you.

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Speaker 1: When you're not out in the middle of the woods

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Speaker 1: trying to find somebody to you know, piece me a

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00:17:26,040 --> 00:17:29,159
Speaker 1: transmission together from my from my GMC Savannah. And then

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Speaker 1: if you want to use synthetic, if you want to

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Speaker 1: change it again, hey, I'm on all for that. You know.

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Speaker 1: One funny thought, bread is we make all these synthetic

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Speaker 1: oils and we can make engines go three four hundred

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Speaker 1: thousand miles. Transmissions are still the weak link in the

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Speaker 1: majority of cars. And you know, unless you're changing fluid

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Speaker 1: on a regular basis and taking care of it a

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Speaker 1: hundred hundred and twenty thousand, hundred thirty thousand, and every

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Speaker 1: once in a while somebody will get two hundred thousand

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Speaker 1: out of it and you'll ask him do you ever

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Speaker 1: change the fluid, and they'll say no, Well, you know what,

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Speaker 1: that's the exception, because the majority of time studies show

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Speaker 1: that if you maintain the transmission, you're gonna get longer

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Speaker 1: out of it. My point is, transits are still the

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Speaker 1: fragile component, and it's just so much easier to service

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Speaker 1: fluid and keep an eye on it then wait for

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Speaker 1: the problem to happen. So in your case, if it

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Speaker 1: was changed once I say change it again, and let's

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Speaker 1: just uh and by the way, do a complete exchange.

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Speaker 1: Do some kind of a fluid exchange. Get it all

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Speaker 1: out so that you're putting all fresh and conventional, you know,

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Speaker 1: all fresh convention. We're synthetic in there, and you're not

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Speaker 1: leaving any dirty contaminant behind it. And let's let's watch it.

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Speaker 1: Let's see what happens. Good lucky Brad, I mean, I, hey,

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Speaker 1: make out and I'm here if you need me, I'll

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Speaker 1: be glad to do what I can for you. Hey.

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Speaker 1: Coming up next Parlan Siegel, some answers to what scancel

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Speaker 1: should I buy myself? Or perhaps you're looking for something

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Speaker 1: for the holidays. Coming up, all that and so much more,

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Speaker 1: I'm modinating in the card offer. Don't go away. We're

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Speaker 1: back right after this. Back we're on any of the

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00:19:03,359 --> 00:19:06,920
Speaker 1: car doctor here. You know, it's it's an ongoing conversation.

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Speaker 1: It seems one of the hottest topics that we always

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Speaker 1: talk about here on the car doctors that have scan tools,

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00:19:11,720 --> 00:19:15,960
Speaker 1: both for professionals consumers, and you know, everybody just needs

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Speaker 1: a scan tool. I think it's become the case where

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00:19:17,920 --> 00:19:19,960
Speaker 1: it should be one in every glove compartment, Chicken in

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00:19:20,000 --> 00:19:22,080
Speaker 1: every pot and a scan tool and every glove compartment.

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00:19:22,080 --> 00:19:24,280
Speaker 1: It really has come down to that. And we recently

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00:19:24,359 --> 00:19:27,600
Speaker 1: received a letter, uh an email from Ken and he

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00:19:27,640 --> 00:19:29,720
Speaker 1: wanted to know he specifically he was asking about the

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00:19:29,840 --> 00:19:33,879
Speaker 1: X four thirty one launch, about bidirectional controls and versus

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Speaker 1: one of the competitors. And you know, we started talking

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00:19:36,000 --> 00:19:37,800
Speaker 1: about it, Harlan Siegel and I that's what we've got

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00:19:37,800 --> 00:19:40,639
Speaker 1: on the phone obviously, and UM, I said, you know what, Harlan,

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00:19:40,720 --> 00:19:43,639
Speaker 1: just come on upon Aaron, let's talk about this because, uh,

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Speaker 1: it's You've always got so much information. And I have

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00:19:45,720 --> 00:19:48,160
Speaker 1: to say that about him, This next gentleman just always

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00:19:48,200 --> 00:19:51,000
Speaker 1: has so much information. I'm amazed that, uh, you know,

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00:19:51,080 --> 00:19:53,040
Speaker 1: we can squeeze it all in and not run out

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Speaker 1: of things. And he's always got something to say and

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00:19:55,440 --> 00:19:57,640
Speaker 1: it always makes sense to him. So, without any further Ado,

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Speaker 1: Harland Siegel launch launch tech dot Com. Welcome, sir, How

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00:20:01,240 --> 00:20:04,600
Speaker 1: are you good? Ron, glad to be here. How are

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00:20:04,640 --> 00:20:06,600
Speaker 1: you all right? Sir? Actually should say it's launched tech

397
00:20:06,720 --> 00:20:10,520
Speaker 1: USA dot com. Yeah, let me correct myself. UM, let's

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00:20:10,560 --> 00:20:13,240
Speaker 1: talk a little bit about the X four the pad,

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00:20:13,280 --> 00:20:15,520
Speaker 1: one of the pad to pick up preference and talk

400
00:20:15,560 --> 00:20:19,560
Speaker 1: about bi directional controls. What is the what are those?

401
00:20:19,680 --> 00:20:21,600
Speaker 1: You know? Tell us the process there? What are those

402
00:20:21,600 --> 00:20:25,160
Speaker 1: for the listeners? And uh, why are they so important? Yeah,

403
00:20:25,160 --> 00:20:27,520
Speaker 1: that's that's a'sually a great question. We get that an

404
00:20:27,560 --> 00:20:30,119
Speaker 1: awful lot. So when you go into the pro line

405
00:20:30,520 --> 00:20:35,360
Speaker 1: scan tool professional line scan tool, that is a capability

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00:20:35,400 --> 00:20:41,040
Speaker 1: that has added called bidirectional additional additionally also relearns, resets

407
00:20:41,040 --> 00:20:44,680
Speaker 1: and so forth, And I'm bidirectional. It's when you're actually

408
00:20:44,800 --> 00:20:48,960
Speaker 1: making a a actual way to do its action through

409
00:20:49,000 --> 00:20:52,639
Speaker 1: the skin tool versus through the vehicle. For example, you

410
00:20:52,680 --> 00:20:54,919
Speaker 1: know you're in the vehicle, you want to make the

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00:20:55,119 --> 00:20:57,520
Speaker 1: driver's window go up and down. You simply press the

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00:20:57,520 --> 00:21:01,879
Speaker 1: switch up or down. But oftentimes if that doesn't work,

413
00:21:02,200 --> 00:21:04,920
Speaker 1: the technician is unaware. Is that the motor, is that

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00:21:05,040 --> 00:21:07,119
Speaker 1: the switch, is that the wiring? Is it something on

415
00:21:07,160 --> 00:21:10,720
Speaker 1: the network? Is that the body control module? So with

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00:21:10,840 --> 00:21:15,880
Speaker 1: a bidirectional capable scan tool, we're able to manipulate and

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00:21:15,960 --> 00:21:19,520
Speaker 1: make and drive that window motor going up or down,

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00:21:19,880 --> 00:21:23,200
Speaker 1: and bypassing that switch and all of its wiring by

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00:21:23,320 --> 00:21:27,560
Speaker 1: direct communication to the body control module. In this particular case,

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00:21:27,680 --> 00:21:30,240
Speaker 1: or door module. So it's it's a it's a it's

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00:21:30,280 --> 00:21:34,200
Speaker 1: truly a diagnostic tool that's required at all levels today.

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00:21:34,480 --> 00:21:37,480
Speaker 1: And I think it's it's it's really, you know, part

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00:21:37,480 --> 00:21:39,800
Speaker 1: of the process now that you have to have this.

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00:21:39,840 --> 00:21:43,359
Speaker 1: I'll go one step further. You've got a vehicle evaporative

425
00:21:43,400 --> 00:21:45,760
Speaker 1: emissions leak. Let's take a four or forty two small

426
00:21:45,840 --> 00:21:47,640
Speaker 1: evapp leak. I mean, it's as common as the sun

427
00:21:47,720 --> 00:21:50,640
Speaker 1: is gonna come up tomorrow. What happens everywhere, and part

428
00:21:50,640 --> 00:21:53,560
Speaker 1: of that diagnostic is inducing smoke into the system. And

429
00:21:53,600 --> 00:21:56,240
Speaker 1: you need a scan tool that can close the vent

430
00:21:56,920 --> 00:21:59,479
Speaker 1: and that's a bidirectional control. You would bring it up

431
00:21:59,480 --> 00:22:01,520
Speaker 1: on the launch she would you know, close the vent

432
00:22:01,560 --> 00:22:04,560
Speaker 1: and smoke it and is the system leaking and so forth.

433
00:22:04,600 --> 00:22:07,200
Speaker 1: It's it's part of the process. It's it's just part

434
00:22:07,240 --> 00:22:09,360
Speaker 1: of the diagnostics. And that's what I think a lot

435
00:22:09,400 --> 00:22:12,679
Speaker 1: of the scan tool manufacturers other than Launch are failing

436
00:22:12,760 --> 00:22:15,160
Speaker 1: to see, because I have to say that so far,

437
00:22:15,600 --> 00:22:18,280
Speaker 1: the launch tools have not let me down in anything

438
00:22:18,320 --> 00:22:20,640
Speaker 1: I've tried to they I'll tell you a quick story.

439
00:22:20,680 --> 00:22:23,960
Speaker 1: We we you know, we're using the Launch some of

440
00:22:23,960 --> 00:22:27,280
Speaker 1: the others and we're we're always testing and checking for manufacturers.

441
00:22:27,400 --> 00:22:29,719
Speaker 1: And one of the guys across the tracks from US

442
00:22:30,000 --> 00:22:32,879
Speaker 1: has the new snap on. He just changed the oil

443
00:22:33,000 --> 00:22:35,720
Speaker 1: on a two thousand and eleven out and it was

444
00:22:35,760 --> 00:22:38,840
Speaker 1: time to do the oil light reset. You couldn't do it.

445
00:22:39,280 --> 00:22:41,360
Speaker 1: And I'm asking what I'm saying, why is the guy

446
00:22:41,400 --> 00:22:44,399
Speaker 1: with the ten thousand dollar tool incapable of resetting the

447
00:22:44,440 --> 00:22:46,480
Speaker 1: oil change light? And he's got to come to the

448
00:22:46,480 --> 00:22:48,520
Speaker 1: guy with the I don't know what's the four thirty

449
00:22:48,560 --> 00:22:55,359
Speaker 1: one Harlan three grand right, and you know why, why

450
00:22:55,400 --> 00:22:56,720
Speaker 1: are you coming to the guy with the tool to

451
00:22:56,760 --> 00:22:58,760
Speaker 1: cost a third of the price to do an oil

452
00:22:58,840 --> 00:23:01,639
Speaker 1: light reset? And it works? And you know, one of

453
00:23:01,640 --> 00:23:04,440
Speaker 1: the things that really annoys me is the industry looks

454
00:23:04,480 --> 00:23:08,159
Speaker 1: at price and says the most expensive has to work,

455
00:23:08,520 --> 00:23:11,040
Speaker 1: and it doesn't. And maybe that's the way we're brought

456
00:23:11,080 --> 00:23:13,280
Speaker 1: up in this country. I'm not sure, but it seems

457
00:23:13,359 --> 00:23:17,399
Speaker 1: that launch to a large degree. Um. I don't know

458
00:23:17,400 --> 00:23:19,199
Speaker 1: if I'm saying this right and if it's fair, but

459
00:23:19,240 --> 00:23:21,200
Speaker 1: I think you're kind of like the Rodney danger Field

460
00:23:21,200 --> 00:23:23,640
Speaker 1: of scan tools. Nobody respects you, yet everybody misses over

461
00:23:23,680 --> 00:23:26,040
Speaker 1: the fact that your stuff works all the time. UM,

462
00:23:26,600 --> 00:23:32,040
Speaker 1: fair statement. Uh yeah, Uh, well, you know I can

463
00:23:32,119 --> 00:23:35,439
Speaker 1: say that over the years, uh we we certainly have

464
00:23:35,520 --> 00:23:39,800
Speaker 1: gained gained that reputation and recognition by by the mere

465
00:23:39,920 --> 00:23:44,600
Speaker 1: fact of of success, uh success in terms of experiences

466
00:23:44,640 --> 00:23:48,879
Speaker 1: by the technician, just like it simply worked for you. Right.

467
00:23:49,000 --> 00:23:51,480
Speaker 1: I caught somebody, I'll tell you a quick story. I

468
00:23:51,520 --> 00:23:53,200
Speaker 1: cut somebody at a seminar and they were doing a

469
00:23:53,240 --> 00:23:55,720
Speaker 1: scan tool shootout and they're talking about individual scan tools.

470
00:23:55,720 --> 00:23:58,280
Speaker 1: And all the companies got up and everybody talked about

471
00:23:58,320 --> 00:24:00,479
Speaker 1: their product, and you know, all of them. It was

472
00:24:00,600 --> 00:24:03,159
Speaker 1: it was OTC, it was snap On. Uh. There was

473
00:24:03,160 --> 00:24:05,200
Speaker 1: a couple other manufacturers there, and they all kind of

474
00:24:05,200 --> 00:24:06,800
Speaker 1: went through their drill and I raised my hand at

475
00:24:06,800 --> 00:24:09,720
Speaker 1: the end and I said, so, who can do a

476
00:24:09,880 --> 00:24:14,879
Speaker 1: throttle body minimum ideal relearn on a two thousand five

477
00:24:15,000 --> 00:24:19,040
Speaker 1: accurate m d X. Nobody could do it? And I

478
00:24:19,080 --> 00:24:20,560
Speaker 1: said why not? And they said, well, that's you know,

479
00:24:20,560 --> 00:24:24,280
Speaker 1: that's proprietary. Yeah, launch does it? Um, you know, And

480
00:24:24,280 --> 00:24:25,960
Speaker 1: I kind of caught everybody with their jaws on the

481
00:24:25,960 --> 00:24:29,200
Speaker 1: ground and and to that point, how are you guys

482
00:24:29,280 --> 00:24:32,399
Speaker 1: doing that, harlan? You know, tell us the backstory because

483
00:24:32,520 --> 00:24:34,879
Speaker 1: you're going through licensing, you're going through a lot of

484
00:24:34,960 --> 00:24:39,119
Speaker 1: things to bring that information up to maintain the tool

485
00:24:39,280 --> 00:24:43,120
Speaker 1: and and you know there's there's a process there isn't there. Yeah, yeah,

486
00:24:43,160 --> 00:24:45,439
Speaker 1: there is and and and I must say some of

487
00:24:45,480 --> 00:24:50,040
Speaker 1: that processes uh let's call it the magic sauce. It's

488
00:24:50,080 --> 00:24:53,639
Speaker 1: Grandma's recipe, you know. Yeah, sure, but yeah, but but

489
00:24:54,080 --> 00:24:56,560
Speaker 1: it will say you know, just if you listen, it's

490
00:24:56,600 --> 00:24:58,800
Speaker 1: a little bit on on what goes on. You know,

491
00:24:58,960 --> 00:25:01,960
Speaker 1: there's you know, there's an organization called E t I.

492
00:25:02,680 --> 00:25:04,760
Speaker 1: Uh you know that that that makes some of the

493
00:25:04,840 --> 00:25:07,760
Speaker 1: data available and so forth. And but still you know

494
00:25:07,840 --> 00:25:09,360
Speaker 1: a lot of it at the end of the day.

495
00:25:09,400 --> 00:25:12,880
Speaker 1: You know, we have engineers here in this country that

496
00:25:12,920 --> 00:25:16,840
Speaker 1: we actually go to the auctions and we actually grabbed

497
00:25:16,920 --> 00:25:20,160
Speaker 1: the vehicle and map it on out. It's quite amazing

498
00:25:20,240 --> 00:25:23,400
Speaker 1: when you see this being done where we uh we

499
00:25:23,400 --> 00:25:25,480
Speaker 1: we take a look at the data that comes out

500
00:25:25,760 --> 00:25:27,840
Speaker 1: that's actually the code. You know. It's funny you were

501
00:25:27,880 --> 00:25:31,320
Speaker 1: talking earlier about a hundred million lines of code in

502
00:25:31,560 --> 00:25:35,639
Speaker 1: the in the vehicle, right, Well, I mean so you

503
00:25:35,640 --> 00:25:38,639
Speaker 1: could be there a while so uh so, so we

504
00:25:38,720 --> 00:25:41,439
Speaker 1: have our engineers have developed a method and where we

505
00:25:41,480 --> 00:25:44,160
Speaker 1: look at that data and then we we do what's

506
00:25:44,160 --> 00:25:47,879
Speaker 1: called creation of a handshake. So for example, if we

507
00:25:47,960 --> 00:25:51,000
Speaker 1: if we know that you know, of that hundred million

508
00:25:51,160 --> 00:25:55,000
Speaker 1: lines of data and code which one is you know

509
00:25:55,080 --> 00:25:59,359
Speaker 1: makes the fuel gauge go from empty to full, well

510
00:25:59,600 --> 00:26:02,960
Speaker 1: we will throw what well a request to it, and

511
00:26:03,000 --> 00:26:05,080
Speaker 1: we may fail a couple of times, do we get

512
00:26:05,119 --> 00:26:07,320
Speaker 1: it right? And then we'll go, oh, there it is,

513
00:26:07,359 --> 00:26:10,199
Speaker 1: and we and it's all in hexadecimal, so maybe you know,

514
00:26:10,600 --> 00:26:15,800
Speaker 1: you know alfha, you know Hotel zero one one, you know, right, yeah, yeah,

515
00:26:15,480 --> 00:26:17,879
Speaker 1: and we'll throw the code at it and then and

516
00:26:17,920 --> 00:26:20,960
Speaker 1: then there the gauge will sweep and then we simply documented.

517
00:26:21,320 --> 00:26:24,000
Speaker 1: So a lot of this stuff is you know, it's

518
00:26:24,119 --> 00:26:26,640
Speaker 1: very time consuming and and and also I must say

519
00:26:26,760 --> 00:26:29,800
Speaker 1: ron as a result, you know what, there's nothing perfect.

520
00:26:30,119 --> 00:26:32,639
Speaker 1: There isn't any scan pool perfect out there, you know,

521
00:26:32,720 --> 00:26:35,560
Speaker 1: and and and and and uh and that's why you

522
00:26:35,600 --> 00:26:37,320
Speaker 1: know on all of them they have holes today, but

523
00:26:37,440 --> 00:26:40,600
Speaker 1: we have ways which we fill the holes through feedback

524
00:26:40,640 --> 00:26:42,440
Speaker 1: and these sources of things. Well, you know what your

525
00:26:42,720 --> 00:26:45,199
Speaker 1: your tool to that point, let's spend a minute on

526
00:26:45,240 --> 00:26:47,880
Speaker 1: this real quick, um, one of the things I've noticed

527
00:26:48,000 --> 00:26:51,040
Speaker 1: when because you know, it's no secret we're field testing

528
00:26:51,040 --> 00:26:53,840
Speaker 1: and looking at your tools all the time. For you, Um,

529
00:26:53,880 --> 00:26:56,720
Speaker 1: if I have a problem, you know what it's. It's

530
00:26:56,720 --> 00:26:59,679
Speaker 1: a conversation with somebody on the phone. It gets documented

531
00:26:59,760 --> 00:27:02,560
Speaker 1: and a very short period of time, depending on the problem. Heck,

532
00:27:02,560 --> 00:27:04,560
Speaker 1: I've had cases where I've called up, this doesn't work.

533
00:27:04,600 --> 00:27:06,800
Speaker 1: Did you do the latest download today? No? You know,

534
00:27:06,880 --> 00:27:09,680
Speaker 1: I forgot to. It's in the download and I download

535
00:27:09,680 --> 00:27:11,640
Speaker 1: is standing there in the shop, and now the tool

536
00:27:11,720 --> 00:27:14,920
Speaker 1: works on that particular component, on that particular problem whatever

537
00:27:14,960 --> 00:27:17,879
Speaker 1: I was trying to solve. And you know, you guys

538
00:27:17,960 --> 00:27:20,200
Speaker 1: make it look easy, which is mind boggling to me

539
00:27:20,200 --> 00:27:22,080
Speaker 1: because I haven't figured out why everybody else doesn't pick

540
00:27:22,160 --> 00:27:24,240
Speaker 1: up on it. You know, you just downloaded it, we

541
00:27:24,280 --> 00:27:26,040
Speaker 1: download it off the net, you send it to us

542
00:27:26,040 --> 00:27:29,960
Speaker 1: and and we're done. And you know that really just

543
00:27:30,200 --> 00:27:31,920
Speaker 1: makes it simple. And that's one of the things I

544
00:27:32,000 --> 00:27:35,439
Speaker 1: really enjoy about the product. Talk about, real quick, the

545
00:27:35,520 --> 00:27:37,639
Speaker 1: feedback button. I want you to just real quick, give

546
00:27:37,640 --> 00:27:39,640
Speaker 1: me a minute on that, Harland, talk about the feedback

547
00:27:39,680 --> 00:27:43,360
Speaker 1: button on the on the pad too, so so ron

548
00:27:43,520 --> 00:27:45,560
Speaker 1: like like an experience, so that you may have had

549
00:27:45,560 --> 00:27:48,560
Speaker 1: that maybe I mean or any technician you want it.

550
00:27:48,680 --> 00:27:50,879
Speaker 1: You're looking for this on a particular vehicle and it

551
00:27:50,960 --> 00:27:52,919
Speaker 1: may not be there, or you try to do an

552
00:27:52,960 --> 00:27:56,080
Speaker 1: activation or bidirectional and for whatever reason on that your make,

553
00:27:56,160 --> 00:27:59,320
Speaker 1: model and size, it just it just doesn't work. I mean,

554
00:27:59,359 --> 00:28:02,240
Speaker 1: it happened on ol toos even O E level tools,

555
00:28:02,240 --> 00:28:04,560
Speaker 1: but how we address it is quite different. So what

556
00:28:04,640 --> 00:28:07,000
Speaker 1: we do is we have a feature on all of

557
00:28:07,040 --> 00:28:10,560
Speaker 1: our Android pro line tools called Feedback, and what it

558
00:28:10,600 --> 00:28:13,679
Speaker 1: does is it captures all of the code UH and

559
00:28:13,720 --> 00:28:16,720
Speaker 1: all of the processes that you that you went that

560
00:28:16,840 --> 00:28:19,520
Speaker 1: day to hook up to that car, and then it

561
00:28:19,560 --> 00:28:23,040
Speaker 1: has a text box where you simply type in Windows

562
00:28:23,040 --> 00:28:24,920
Speaker 1: didn't go up and down or wherever, or it didn't

563
00:28:24,960 --> 00:28:28,080
Speaker 1: commute here, whatever the experience may be, and it actually

564
00:28:28,119 --> 00:28:31,639
Speaker 1: goes to engineering. You simply hit the submit button. It

565
00:28:31,760 --> 00:28:34,879
Speaker 1: goes to engineering, and we journally will have a fix

566
00:28:35,440 --> 00:28:38,120
Speaker 1: UH in less than thirty days. And that's why you know,

567
00:28:38,160 --> 00:28:41,680
Speaker 1: we had weekly updates on on our scantl lots of

568
00:28:41,720 --> 00:28:44,720
Speaker 1: them every week as a result. Tell me about Golo

569
00:28:44,800 --> 00:28:48,920
Speaker 1: real quick, dirty seconds, what's and then I gotta go Yeah.

570
00:28:48,920 --> 00:28:51,200
Speaker 1: The latest thing with GOLO is it's it's it's uh,

571
00:28:51,320 --> 00:28:54,840
Speaker 1: it's going leaps and bounds and it's going crazy out there. Uh.

572
00:28:55,320 --> 00:28:57,440
Speaker 1: Listeners want to check it on out by going to

573
00:28:57,680 --> 00:29:01,720
Speaker 1: uh www dot GOL g O l O car Care

574
00:29:01,880 --> 00:29:04,880
Speaker 1: dot com or one word that's a video there. But

575
00:29:05,080 --> 00:29:08,480
Speaker 1: it's telematics for the aftermarket. It's great for the car

576
00:29:08,560 --> 00:29:11,400
Speaker 1: owner where the car owner gets to save money by

577
00:29:11,440 --> 00:29:13,880
Speaker 1: not always happen to go back to the shop for

578
00:29:14,000 --> 00:29:16,680
Speaker 1: you know, reading codes, clearing codes and looking at data.

579
00:29:17,280 --> 00:29:19,719
Speaker 1: And it's also can save the money in terms of

580
00:29:20,280 --> 00:29:24,200
Speaker 1: getting specials and announcements on discounts and promotions. And for

581
00:29:24,280 --> 00:29:27,720
Speaker 1: the shop it gives them a connected car experience. Right, Okay,

582
00:29:27,760 --> 00:29:30,520
Speaker 1: listen to seconds. I want to buy a handheld scan

583
00:29:30,600 --> 00:29:33,080
Speaker 1: tool for Christmas. What do I want? Well, you know,

584
00:29:33,120 --> 00:29:35,520
Speaker 1: if you look for a stocking stuffer. One of the

585
00:29:35,600 --> 00:29:37,560
Speaker 1: nice cool things that we just came out with, it's

586
00:29:37,560 --> 00:29:40,120
Speaker 1: called the Easy Diet two point oh. We have two

587
00:29:40,240 --> 00:29:44,880
Speaker 1: versions with generic O B D two and then a

588
00:29:45,120 --> 00:29:49,800
Speaker 1: D with any two car lines. One device now works

589
00:29:49,840 --> 00:29:54,080
Speaker 1: with Apple or Android. Easy Diet is downloadable today on

590
00:29:54,200 --> 00:29:58,160
Speaker 1: Google Play and on the Apple Store. Great stocking stuffers

591
00:29:58,480 --> 00:30:01,640
Speaker 1: and it's it actually does too much on the vehicle. Uh.

592
00:30:01,680 --> 00:30:04,000
Speaker 1: And then you can go from there from our CRP

593
00:30:05,000 --> 00:30:09,240
Speaker 1: that you've mentioned so many times before and up from there.

594
00:30:09,360 --> 00:30:11,320
Speaker 1: Perfect And they can find all of this at launch

595
00:30:11,360 --> 00:30:14,520
Speaker 1: tech USA dot com. Right. Absolutely, absolutely, we just we did.

596
00:30:14,560 --> 00:30:16,760
Speaker 1: Our website is easy to navigate. You can have fun

597
00:30:16,800 --> 00:30:18,840
Speaker 1: with it. Perfect, Harlan, Always a pleasure, sir. We're gonna

598
00:30:18,880 --> 00:30:20,880
Speaker 1: get you back again real soon. Good luck in your travels,

599
00:30:21,160 --> 00:30:23,280
Speaker 1: and we'll be talking again in the near in the

600
00:30:23,320 --> 00:30:25,440
Speaker 1: near future. I'm Marnading the car doctor. We are back

601
00:30:25,520 --> 00:30:50,800
Speaker 1: right after this. Hey, welcome back. We're knee of the

602
00:30:50,800 --> 00:30:54,160
Speaker 1: card Ocrate zero nine zero zero here to take your calls.

603
00:30:54,200 --> 00:30:56,600
Speaker 1: Let's go over and talk to Julie Kansas City for

604
00:30:56,800 --> 00:30:58,960
Speaker 1: Focus in some trans issues. Julie, how can I help

605
00:30:58,960 --> 00:31:03,200
Speaker 1: you today? Hi? Thanks for talking to me. Um So.

606
00:31:03,440 --> 00:31:06,080
Speaker 1: I bought a brand new off a Lot two thousand

607
00:31:06,160 --> 00:31:09,720
Speaker 1: fourteen Ford Focus last September, and within the last month

608
00:31:09,840 --> 00:31:12,760
Speaker 1: or so, it kind of feels like the training flipping

609
00:31:12,720 --> 00:31:14,880
Speaker 1: in my car a little. So it's just when I

610
00:31:14,880 --> 00:31:17,160
Speaker 1: come to a complete stop and then I start to accelerate,

611
00:31:17,200 --> 00:31:20,400
Speaker 1: it kind of stutters a little bit. So I took

612
00:31:20,400 --> 00:31:22,760
Speaker 1: it back to the other ship and they were like, well,

613
00:31:22,840 --> 00:31:24,880
Speaker 1: you need a new clutch, and I'm like, well, I

614
00:31:24,920 --> 00:31:27,480
Speaker 1: have a it's it's an automatic car. But he was

615
00:31:27,520 --> 00:31:31,320
Speaker 1: telling me that the way they build the transmissions now

616
00:31:31,480 --> 00:31:35,280
Speaker 1: is that it's technically manual on the inside and in

617
00:31:35,320 --> 00:31:39,560
Speaker 1: the car kind of shifts itself. I guess what you

618
00:31:39,600 --> 00:31:42,840
Speaker 1: actually have is you actually have the DPS six six

619
00:31:42,840 --> 00:31:46,360
Speaker 1: speed transmission. Um And there's a campaign out there for

620
00:31:46,480 --> 00:31:51,200
Speaker 1: Clutch Shutter where they're having issues with the transmission, and

621
00:31:51,480 --> 00:31:53,880
Speaker 1: it's it's not so much that it's a clutch, but

622
00:31:53,920 --> 00:31:56,000
Speaker 1: it's just the design of the trans and the material

623
00:31:56,040 --> 00:31:58,800
Speaker 1: they used the first go around had their issues and

624
00:31:58,840 --> 00:32:01,720
Speaker 1: it's just chattering and shuttering and not making for a

625
00:32:01,760 --> 00:32:05,560
Speaker 1: smooth operation. But it's it's it's all under warranty right there,

626
00:32:05,600 --> 00:32:07,920
Speaker 1: not charging you for anything. Yeah, No, it's just you know,

627
00:32:07,960 --> 00:32:10,520
Speaker 1: I just thought I had a ninety camera before this

628
00:32:10,560 --> 00:32:12,680
Speaker 1: and with three miles, and I did a lot of

629
00:32:12,680 --> 00:32:14,520
Speaker 1: the work myself on it. So I was just like,

630
00:32:14,560 --> 00:32:16,640
Speaker 1: all right, I'll get this new car, you know, I

631
00:32:16,680 --> 00:32:18,880
Speaker 1: don't got to worry about anything for a while. And

632
00:32:18,880 --> 00:32:20,520
Speaker 1: now the guy is telling me, well, this is a

633
00:32:20,560 --> 00:32:24,000
Speaker 1: reoccurring problem, and you know it could happen again, if

634
00:32:24,040 --> 00:32:26,360
Speaker 1: not a number of times. So I just kind of

635
00:32:26,360 --> 00:32:28,360
Speaker 1: wanted to know what you think about that, and then

636
00:32:28,600 --> 00:32:32,280
Speaker 1: you know, I think that yeah, oh yeah, And I

637
00:32:32,320 --> 00:32:34,120
Speaker 1: think the straight answer is I think it's a problem

638
00:32:34,120 --> 00:32:38,120
Speaker 1: they didn't see coming. Fortunately, you know, was the last

639
00:32:38,160 --> 00:32:41,120
Speaker 1: model year that it's involved. It's actually two thousand eleven

640
00:32:41,160 --> 00:32:44,200
Speaker 1: through fourteen. Did you get the dealer level? Did you

641
00:32:44,520 --> 00:32:48,280
Speaker 1: dealer letter? Did you get the information from Ford? Um that?

642
00:32:49,640 --> 00:32:51,880
Speaker 1: All right? I would tell you to call Ford Motor Company,

643
00:32:52,120 --> 00:32:54,520
Speaker 1: go over the dealer's head. Uh, there is a letter

644
00:32:54,560 --> 00:32:56,640
Speaker 1: out there that you should be receiving if you haven't

645
00:32:56,640 --> 00:32:58,920
Speaker 1: received it already, and uh, it's gonna come to you,

646
00:32:58,920 --> 00:33:01,680
Speaker 1: and it's gonna talk about a S M T clutch

647
00:33:01,800 --> 00:33:04,840
Speaker 1: shutter and extended warranty on all of this and just

648
00:33:04,880 --> 00:33:08,720
Speaker 1: what they're doing to make the problem correct. And it's

649
00:33:08,800 --> 00:33:10,560
Speaker 1: a lot of the vehicles, a lot of the focuses

650
00:33:10,560 --> 00:33:14,000
Speaker 1: are having this particular problem with that particular trans It's unfortunate.

651
00:33:14,160 --> 00:33:16,880
Speaker 1: I can't I can't sugarcoat it. Uh, you know what,

652
00:33:17,280 --> 00:33:19,720
Speaker 1: it's the roll of the dice. I can tell you

653
00:33:19,760 --> 00:33:25,000
Speaker 1: that the difference though between that camera. You know what,

654
00:33:25,080 --> 00:33:27,080
Speaker 1: you might have had this, You might have had like

655
00:33:27,320 --> 00:33:30,320
Speaker 1: problem with issues like this just as well. So uh uh,

656
00:33:30,440 --> 00:33:31,960
Speaker 1: you know, just don't blame it on that you bought

657
00:33:31,960 --> 00:33:33,400
Speaker 1: a Ford. It just happens to be something you got

658
00:33:33,440 --> 00:33:35,600
Speaker 1: stuck with on a newer car. Keep me posted, Julie,

659
00:33:35,640 --> 00:33:37,080
Speaker 1: let me know how you make up. But by all means,

660
00:33:37,080 --> 00:33:38,840
Speaker 1: get your hands on that letter. I'm running any in

661
00:33:38,840 --> 00:34:06,720
Speaker 1: the car Doctor. We're back right after this. Welcome back

662
00:34:06,840 --> 00:34:08,560
Speaker 1: right needing in the car doctor here, let me do

663
00:34:08,600 --> 00:34:11,120
Speaker 1: a little bit of housekeeping. Eight five five five zero

664
00:34:11,200 --> 00:34:14,440
Speaker 1: nine zero zero the Car Doctor seven number. You can

665
00:34:14,560 --> 00:34:17,000
Speaker 1: call that number and you know, leave a message. If

666
00:34:17,000 --> 00:34:19,480
Speaker 1: we're not on the air. This radio shows live Saturday

667
00:34:19,520 --> 00:34:22,839
Speaker 1: afternoons two to four pm Eastern time. But obviously we're

668
00:34:22,880 --> 00:34:25,200
Speaker 1: carried on many affiliates across this country of ours, and

669
00:34:25,520 --> 00:34:27,719
Speaker 1: you can get us on the lay broadcast. So if

670
00:34:27,760 --> 00:34:30,759
Speaker 1: you call it five five zero nine zero zero, leave

671
00:34:30,800 --> 00:34:33,480
Speaker 1: a message fast Harry, our executive producer, we'll call you

672
00:34:33,520 --> 00:34:35,520
Speaker 1: back and get you up here in queue. Um. There's

673
00:34:35,520 --> 00:34:39,000
Speaker 1: more information about this show at Car Doctors show dot com,

674
00:34:39,040 --> 00:34:40,839
Speaker 1: as well as if you go down the left side

675
00:34:40,840 --> 00:34:42,919
Speaker 1: of Car Doctors Show dot com. That page you'll find

676
00:34:42,920 --> 00:34:45,600
Speaker 1: tune in dot com, which has a list of affiliates

677
00:34:45,680 --> 00:34:47,520
Speaker 1: or a partial list of affiliates. You can also find

678
00:34:47,560 --> 00:34:50,880
Speaker 1: podcasts and the ability to subscribe to podcast at iHeart

679
00:34:50,920 --> 00:34:54,640
Speaker 1: dot com and iTunes dot com. And you know, obviously

680
00:34:54,719 --> 00:34:56,440
Speaker 1: you can click on you can go to our podcast

681
00:34:56,440 --> 00:34:58,440
Speaker 1: page and download podcasts right from there if you want

682
00:34:58,440 --> 00:35:00,520
Speaker 1: to do it manually as well. If need me during

683
00:35:00,560 --> 00:35:02,680
Speaker 1: the week, it's Ron at Car Doctor Show dot com.

684
00:35:02,880 --> 00:35:04,320
Speaker 1: Sam an email, I'll be glad to talk to you.

685
00:35:04,400 --> 00:35:06,839
Speaker 1: Will help solve your problem, just like this gentleman here.

686
00:35:06,920 --> 00:35:09,279
Speaker 1: Dave right In writes in Hey Ron, Love the Show,

687
00:35:09,320 --> 00:35:11,480
Speaker 1: two thousand seven Toyota rav four. I've got an oil

688
00:35:11,480 --> 00:35:14,360
Speaker 1: consumption problem. Had Toyota test that. They say it doesn't

689
00:35:14,400 --> 00:35:17,360
Speaker 1: meet the requirement or the amount for any action, but

690
00:35:17,400 --> 00:35:19,080
Speaker 1: it's not good. I just did an oil change and

691
00:35:19,120 --> 00:35:20,840
Speaker 1: it's down two and a half quarts. I checked the

692
00:35:20,840 --> 00:35:22,440
Speaker 1: oil more now than I do in any of my

693
00:35:22,480 --> 00:35:24,840
Speaker 1: other vehicles, because I know there's a potential problem. What

694
00:35:24,880 --> 00:35:28,080
Speaker 1: can I do? Dave listen, I know it's not good,

695
00:35:28,200 --> 00:35:31,520
Speaker 1: and it's funny that Toyota can't come up with a

696
00:35:31,560 --> 00:35:34,120
Speaker 1: better solution for this. They do have a speck. I

697
00:35:34,120 --> 00:35:36,719
Speaker 1: think it's a court in a thousand miles is acceptable,

698
00:35:37,040 --> 00:35:38,920
Speaker 1: So you know how far off that mark were you?

699
00:35:38,960 --> 00:35:41,239
Speaker 1: If it's a court, I think they've got to look

700
00:35:41,239 --> 00:35:43,960
Speaker 1: at that and say, you know, come on, guys, uh,

701
00:35:44,040 --> 00:35:45,960
Speaker 1: you know, I'm so close to the line. Where can

702
00:35:46,000 --> 00:35:48,919
Speaker 1: you help me here? Because the fix for this is

703
00:35:49,560 --> 00:35:52,040
Speaker 1: also not really a great one, in that they're pulling

704
00:35:52,080 --> 00:35:54,920
Speaker 1: pistons out of the cylinders in the in the dealership.

705
00:35:54,960 --> 00:35:57,200
Speaker 1: Engine block stays in the bay in the in the vehicle,

706
00:35:57,239 --> 00:35:59,960
Speaker 1: and they're doing a rering right there in the bed,

707
00:36:00,520 --> 00:36:03,640
Speaker 1: and um, that's the fix, and it's it's kind of interesting.

708
00:36:03,719 --> 00:36:05,200
Speaker 1: I think part of it is that they've got such

709
00:36:05,200 --> 00:36:08,000
Speaker 1: a problem, so widespread over so many vehicles that there

710
00:36:08,080 --> 00:36:11,839
Speaker 1: isn't a better solution available at this particular point. So

711
00:36:12,080 --> 00:36:13,879
Speaker 1: the best thing I can tell you to do is

712
00:36:14,080 --> 00:36:16,320
Speaker 1: keep an eye on the oil level. Talk to Toyota,

713
00:36:16,320 --> 00:36:18,600
Speaker 1: see if there's any leeway, tell him make make me happy.

714
00:36:18,640 --> 00:36:21,760
Speaker 1: I'm a Toyota customer. And if not, well there's always Ford'

715
00:36:21,800 --> 00:36:24,279
Speaker 1: Chevy or Chrysler. Maybe not the christ that we'll talk

716
00:36:24,280 --> 00:36:26,160
Speaker 1: about that in the future. I'm not anating the car

717
00:36:26,239 --> 00:36:29,520
Speaker 1: doctor until the next time. The mechanics aren't expensive, they're priceless.

718
00:36:29,760 --> 00:36:30,080
Speaker 1: See you