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Speaker 1: Netflix loses subscribers for the first time ever. Amazon Prime

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Speaker 1: membership benefits, but on other websites, Chili's puts more robots

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Speaker 1: in their restaurants. Plus your tech questions answered. What's going on?

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Speaker 1: I'm Rich Demiro and this is Rich on Teche, the

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Speaker 1: podcast where I talk about the tech stuff I think

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Speaker 1: you should know about. It's also the place where I

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Speaker 1: answer the questions you send me. I'm the tech reporter

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Speaker 1: at KTLA Channel five in Los Angeles, and I'm a

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Speaker 1: little distracted because whenever I do my podcast in front

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Speaker 1: of the live audience on Instagram or Facebook or Twitter,

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Speaker 1: it's a little distracting. But I love it because I

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Speaker 1: get the instant feedback. People are talking, people are chatting,

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Speaker 1: but it's a little distracting, so I'm reading what people

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Speaker 1: are saying. So it's something in that. You know. Typically,

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Speaker 1: if I do a show without the live feedback, it's

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Speaker 1: a little bit easier, but it's more fun to do

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Speaker 1: the show when people are listening because they respond and

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Speaker 1: they say stuff. And so anyway, I have been off

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Speaker 1: for a week now, so I'm just getting back. It's weird.

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Speaker 1: I usually I typically if I go on vacation, like

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Speaker 1: to do it from you know, the weekend to the weekend, right,

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Speaker 1: so you don't come back to work in the middle

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Speaker 1: of the week. But this time, just because of scheduling,

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Speaker 1: we actually went away and came back yesterday. And so

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Speaker 1: it's been weird because I went back to work on

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Speaker 1: a Thursday, which is totally odd. Right, So I'm just

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Speaker 1: kind of I'm totally discombobulated, and I my wife and

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Speaker 1: I were discussing this. We went to Scottsdale by the way, Arizona,

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Speaker 1: which was beautiful, great place. The weather was perfect, everything

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Speaker 1: was really We had some amazing restaurants that we went to. Actually,

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Speaker 1: our favorite restaurant was a little tiny place called Pomo

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Speaker 1: Pom in Scottsdale. Look it up. It was I'm from

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Speaker 1: New Jersey. You know I love my pizza. You know

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Speaker 1: I love my Italian food. It was excellent. We had

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Speaker 1: a great, great time, and so it was a really

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Speaker 1: nice place. And we kept saying our joke the entire time.

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Speaker 1: You know, when you go on vacation, you don't like

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Speaker 1: typically go to the same place twice, But our joke

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Speaker 1: the entire time was, let's just go to Pomo again.

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Speaker 1: It was like this casual little place, but it was

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Speaker 1: so good. And some of the other restaurants we went

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Speaker 1: to that were super hyped up and much more expensive.

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Speaker 1: You know, they left a little bit to be desired.

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Speaker 1: But we overall thought the city was beautiful. Everything was clean,

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Speaker 1: everything was really nice, brand new. It's so different than La.

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Speaker 1: Like La it seems like an old city compared to

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Speaker 1: Phoenix or Scottsdale. Everything looks brand new. I'm so not

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Speaker 1: used to that. Like every single building seemed like it

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Speaker 1: was new construction, which I don't really understand. I mean,

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Speaker 1: I feel like it's been around for a while, but

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Speaker 1: it's just a very different kind of different landscape, I guess.

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Speaker 1: And here everything is much more compact, right like when

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Speaker 1: you see a Best Buy store. Here it's like wedged

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Speaker 1: in between like two other places or three other places.

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Speaker 1: But there everything is just so grand and big, and like,

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Speaker 1: I guess, they just have a lot of space to

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Speaker 1: put stuff in and so they just build these places.

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Speaker 1: Like I could not believe the chain restaurants we were seeing,

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Speaker 1: like just something as simple like a Chili's or like

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Speaker 1: a Maggiano's, or you know, all these steakhouses and stuff.

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Speaker 1: They were all so big. I mean, so big. I

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Speaker 1: was like, how do they fit? Like, what's with all

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Speaker 1: the people? Like do they these these restaurants must see

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Speaker 1: a thousand people if not more. But anyway, it was

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Speaker 1: a nice time. It was a quick drive. We drove

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Speaker 1: from Los Angeles. It was probably like seven hours. We

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Speaker 1: actually just drove. My trick was on the way there.

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Speaker 1: We stopped over and over and over and over. We

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Speaker 1: stopped for food. We stopped for this, we stopped for that,

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Speaker 1: and way back we only stopped for restroom breaks and

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Speaker 1: we just ate snacks the whole time that we had

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Speaker 1: packed and the drive went really really fast. So I

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Speaker 1: kind of I've talked about this on the podcast before.

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Speaker 1: Growing up, you know, my parents never stopped, and so

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Speaker 1: I kind of when I started doing road trips with

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Speaker 1: my kids, I would stop, just like the kids would

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Speaker 1: be like, I think I've to go to the bathroom.

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Speaker 1: I'm like, all right, let's stop, no problem. And you know,

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Speaker 1: now it's like I'm kind of pulling back a little

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Speaker 1: bit because I realized it takes so much longer to

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Speaker 1: do that. So all right, let's get to the podcast.

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Speaker 1: And so during the vacation, I revisited the Samsung Galaxy

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Speaker 1: S twenty two Ultra. I figured it was a good

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Speaker 1: time since I was off. I didn't switch my SIM

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Speaker 1: card back into the phone, but I did use the

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Speaker 1: phone for the week and just to kind of revisit things.

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Speaker 1: There's been like three major software updates since I initially

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Speaker 1: reviewed the phone, and I will tell you the Samsung

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Speaker 1: Galaxy S twenty two Ultra is is is is the

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Speaker 1: best phone of twenty twenty two when it comes to androids. Now,

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Speaker 1: when I talk about phones in general, like I still

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Speaker 1: really really like the iPhone, and there's certain things that

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Speaker 1: I like about the iPhone, especially when it comes to

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Speaker 1: like the total package, but when you look at the

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Speaker 1: S twenty two Ultra, it's just like there was things

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Speaker 1: I was able to do on it that you just

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Speaker 1: can't do on the iPhone, like zoom, and a couple

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Speaker 1: things in general, like like turning around the video, like

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Speaker 1: just being able to flip while you're recording front facing

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Speaker 1: camera or sorry, the back camera, then you can just

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Speaker 1: flip to yourself and record yourself as well, so that

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Speaker 1: was kind of cool. You can also record both of

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Speaker 1: those cameras at the same time, although there's an app

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Speaker 1: on iOS that lets you do that. Called double take.

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Speaker 1: What was the other thing? So my main takeaway was

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Speaker 1: the fact that on iOS, I feel like I'm constantly

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Speaker 1: trying to outsmart the operating system. So just having voice

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Speaker 1: search alone on the Android was so refreshing because I'm

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Speaker 1: so not used to that with iOS, and so I

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Speaker 1: was doing by the end of the week, ninety nine

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Speaker 1: point nine percent of my searches were just voice and

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Speaker 1: so I would just start by asking a question or

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Speaker 1: just saying a bunch of search terms, and nine times

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Speaker 1: out of ten that would like bring me to what

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Speaker 1: I needed. The other thing I felt like is that

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Speaker 1: the operating system is much more cohesive on Android because

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Speaker 1: it feels like everything works together. So when you set

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Speaker 1: like a default for an app, it just works. Like

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Speaker 1: when I was clicking, I noticed myself like not having

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Speaker 1: to worry about clicking links because they would take me

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Speaker 1: to the right app. So if I wanted, like if

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Speaker 1: I clicked an address, it would take me to my

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Speaker 1: Google Maps instead of on iOS, right, I know not

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Speaker 1: to click links for addresses because it's going to take

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Speaker 1: me to Apple Maps and I have to go copy

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Speaker 1: and paste things into the maps Google Maps app. On

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Speaker 1: the flip side, I felt like, you know, like on iOS,

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Speaker 1: everything kind of brings you back to Apple stuff, like

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Speaker 1: it's always trying to push you into Apple, Apple, Apple Apple.

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Speaker 1: And I feel like with Android it's like much more

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Speaker 1: you know, I've said this before, but it's much more customizable,

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Speaker 1: so it becomes what you want it to be. If

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Speaker 1: you want to change the entire look and feel of

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Speaker 1: the operating system, you can do that. So I felt

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Speaker 1: like that stuff was pretty interesting. What else did I

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Speaker 1: observe in that time? I mean, I just felt like

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Speaker 1: the camera was really good. It was really solid. My

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Speaker 1: only problem with the S twenty two Ultra is that

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Speaker 1: it's a really big phone. And oh the other thing

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Speaker 1: I really really liked is the charging was just so fast.

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Speaker 1: I'm so not used to that on the iPhone because

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Speaker 1: the iPhone charges pretty slow still, especially if you're using

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Speaker 1: wireless charging. But the the Samsung, you plug it in

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Speaker 1: and I'm telling you, it's just like it's so fast,

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Speaker 1: it's unbelievable. If you have the right charger and it

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Speaker 1: just really charges up fast. I never I don't think

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Speaker 1: I ever dropped below fifty percent charge the entire time,

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Speaker 1: because I would just come back to the hotel room

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Speaker 1: to do something real quick, plug it in for fifteen

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Speaker 1: minutes and be done. And so it was it was

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Speaker 1: really really interesting to kind of to play around with

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Speaker 1: it for another week. And you know, I'm tempted to switch,

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Speaker 1: but it's definitely I see the pros and cons of both.

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Speaker 1: I think it really comes down to preference, you know,

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Speaker 1: and also not just preference, but kind of like what

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Speaker 1: you're already into. So it's like if you're already if

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Speaker 1: you have an Apple Watch like I do, I just

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Speaker 1: I love the Apple Watch and it's really tough to

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Speaker 1: give that up just to switch over to Android. And

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Speaker 1: so it's thees little things. I think some of the

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Speaker 1: apps work better on iOS, but then a lot of

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Speaker 1: stuff works on Android as well. Let's see, we've got

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Speaker 1: a question here on the live stream. What do you

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Speaker 1: think of iPhone thirteen? What is your advice on getting

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Speaker 1: a new iPhone weight for next year when I upgrade.

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Speaker 1: I think it's a good time to get one. I

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Speaker 1: think the iPhone thirteen is a really, really solid phone.

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Speaker 1: It's definitely the best best iPhone that Apple has ever

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Speaker 1: come out with, and I see no problem with continuing

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Speaker 1: to get it, even in this late in the game.

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Speaker 1: I know it's April. The new iPhone comes out in

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Speaker 1: September October. I think that you'll be perfectly happy with

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Speaker 1: the iPhone thirteen. There is literally not a thing on

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Speaker 1: that phone that I'd improve. So it's just it's really

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Speaker 1: just a matter of deciding, you know, do you want

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Speaker 1: the smaller one, do you want the bigger one? Dutch

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Speaker 1: Boy Az says, I love my Android Samsung F twenty

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Speaker 1: So yeah that. I mean, look the Samsungs of the world,

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Speaker 1: they really do give you a lot of choices. So, oh,

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Speaker 1: I should mention. I saw this article from droid Life

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Speaker 1: right now. If you're if you want to upgrade, you're

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Speaker 1: if you have a Galaxy S twenty one, they are

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Speaker 1: giving you one thousand dollars off the S twenty two

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Speaker 1: if you trade in the Galaxy S twenty one Ultra.

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Speaker 1: So it's interesting because Mkbhd, the you know, the pre

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Speaker 1: eminent tech reviewer on YouTube. He actually, even after a

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Speaker 1: bunch of software updates, said that he is still sticking

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Speaker 1: with the S twenty one Ultra as his daily driver

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Speaker 1: over the S twenty two Ultra, which is pretty bold,

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Speaker 1: and I think his main reasoning is that he feels

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Speaker 1: like the cameras aren't considerably better, and also the stylus.

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Speaker 1: He's not using it, so why carry around a bigger phone?

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Speaker 1: I would say, I still think the cameras are a

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Speaker 1: bit improved, especially in low light and the video with

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Speaker 1: the S twenty two Ultra, I agree with the fact

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Speaker 1: that I don't need the stylus, and so I feel

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Speaker 1: like I'm carrying around a phone that is a little

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Speaker 1: bit bigger, a little bit bulkier, for a feature that

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Speaker 1: I don't need. And so I do agree with him

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Speaker 1: on that the S twenty two the standard one S

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Speaker 1: twenty two plus for me personally as a power user,

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Speaker 1: they don't offer the power that I need with the

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Speaker 1: speed of video editing, and so that's just kind of

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Speaker 1: a deal breaker for me. And also, if I'm going

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Speaker 1: to have something that's different than the iPhone, you want

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Speaker 1: something that's better than the iPhone. And so the reality

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Speaker 1: is when it comes to the camera, you can zoom

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Speaker 1: in ten x on the S twenty two Ultra, something

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Speaker 1: that you just can't do on the iph and so

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Speaker 1: that would lead me to believe that I just need

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Speaker 1: to use the S twenty two Ultra over the iPhone.

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Speaker 1: Thirteen pro if I was gonna switch, that's what I'm saying.

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Speaker 1: I didn't say I'm doing that. And Tommy says, do

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Speaker 1: you what can I do to make Android messages come

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Speaker 1: clear when I send to iPhone? You can't. You've got

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Speaker 1: to You've got to switch to a messaging app. So

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Speaker 1: you've got to get You've got to get the person

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Speaker 1: to switch to Telegram. There is a setting in the

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Speaker 1: Messages app on Android that lets you send photos through

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Speaker 1: Google Photos. If you go into your settings, you can

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Speaker 1: toggle that on, and basically it sends people a link,

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Speaker 1: which is not perfect, but it's better than just if

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Speaker 1: you try to send a message from an Android to

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Speaker 1: an iPhone, a video message, it's gonna look like garbage.

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Speaker 1: It just is because SMS was not meant to send

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Speaker 1: large files, and so it's just not gonna be very good.

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Speaker 1: And I'm getting a message that says Signal is a

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Speaker 1: good messaging app. Signal is great. It just it really

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Speaker 1: depends on what your friends are on, so just pick

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Speaker 1: one and stick to it. So, for instance, with my family,

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Speaker 1: we all decided Telegram a couple of years ago. During

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Speaker 1: the holidays, we all joined up. We all made a

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Speaker 1: group text and It's been fantastic. It has been so

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Speaker 1: good because a couple of us are on iPhone, a

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Speaker 1: couple of us are on Android, and none of it matters.

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Speaker 1: It doesn't matter what people are on. Everything works perfectly.

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Speaker 1: Yo iPhone says, how do I get my Tesla to

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Speaker 1: recognize my wife's iPhone? It doesn't seem to know which

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Speaker 1: phone is close. There is a setting in Tesla that

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Speaker 1: lets you say, prioritize a certain phone, So you can

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Speaker 1: list your phones in there and it will let you

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Speaker 1: prioritize her phone or your phone. My wife does not.

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Speaker 1: She doesn't go near the Tesla because she doesn't like

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Speaker 1: the idea of the phone key. I'm like, what's the

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Speaker 1: difference you have your You have your phone near you

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Speaker 1: at all times, that's your key. But she doesn't like that.

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Speaker 1: Although I haven't actually set up her phone as the key,

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Speaker 1: so maybe that's part of the problem. All right, let's

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Speaker 1: get to the first question of the show. I know

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Speaker 1: I got so many questions. I've said this before, but

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Speaker 1: I need to do a version of this show that

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Speaker 1: is just one hundred percent questions from Instagram, and that

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Speaker 1: could be an entire hour, super easily. But I do

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Speaker 1: want to get to some of these questions that I

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Speaker 1: do have prepared here that people email me at Hello

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Speaker 1: at richontech dot TV, Steve says, good evening, love the show.

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Speaker 1: Like what you did there, Steve. Since I have unlimited

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Speaker 1: data on Verizon, I rarely need to use Wi Fi

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Speaker 1: when I'm out and about. But even when I've signed

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Speaker 1: on to Wi Fi, say at Kaiser, which is a

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Speaker 1: local hospital here or healthcare facility in Los Angeles, I

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Speaker 1: find the service so slow as to be useless. Do

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Speaker 1: you ever run into that problem? Thanks Steve, Steve one

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Speaker 1: hundred percent? So I agree with this. In fact, I

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Speaker 1: never use the Wi Fi anywhere unless I have to.

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Speaker 1: I also have an unlimited data plan I happen to

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Speaker 1: be on Verizon as well. I use gobs and gobs

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Speaker 1: of data. I have never been slowed down. I'm on

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Speaker 1: five G and I find that Verizon service is so solid.

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Speaker 1: Nine times out of ten it is faster than the

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Speaker 1: Wi Fi than I'm on. Now, with that said, what

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Speaker 1: I do whenever I get into a hotel room or

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Speaker 1: somewhere where I'm gonna be using Wi Fi, like let's

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Speaker 1: say a sports stadium, I do two speed tests. I

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Speaker 1: open up my meteor app met EO R, and I

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Speaker 1: do a speed test of my standard signal on my

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Speaker 1: cellular carrier. Then I do I connect to the Wi

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Speaker 1: Fi and then I do a speed test with that

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Speaker 1: as well, and I just see which one's faster nine

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Speaker 1: times out of ten. Unless I'm in a place with

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Speaker 1: a really good Wi Fi signal, I just leave my

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Speaker 1: Wi Fi off and I will use my data. I'm

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Speaker 1: paying for a big data plan. My plan is so

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Speaker 1: expensive it's ridiculous, and so I'm going to get my

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Speaker 1: use out of it until they decide to slow me down.

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Speaker 1: And I've yet to see a place or a time

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Speaker 1: when I've been slowed down. The only thing we've come

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Speaker 1: close to on this last road trip my kid. We're

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Speaker 1: using my wife's hot spot, and it did say that

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Speaker 1: you came like ninety percent close to using all the

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Speaker 1: data on your hot spot. And after these certain data

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Speaker 1: was used, I think, I don't know how many gigs

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Speaker 1: you get, they do slow that down. So that's an

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Speaker 1: example of where it told me that. But I've never

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Speaker 1: gotten an email or a text that says, hey, you've

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Speaker 1: used you know, one hundred gigabytes this month. We are

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Speaker 1: going to start slowing you down. I'm getting some texts

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Speaker 1: here on the live stream saying about dead zones in

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Speaker 1: different places. Yeah, when you're in these big box stores

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Speaker 1: like a Walmart or a best Buy or a hospital

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Speaker 1: even a lot of times there are a lot of

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Speaker 1: dead zones where your cellular is not going to work

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Speaker 1: that well, and so in those cases it's it's critical

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Speaker 1: to have those Wi Fi connections. So, for instance, at

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Speaker 1: the hotel I was staying at recently, the Verizon signal

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Speaker 1: was not very good. I happen to have a T

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Speaker 1: Mobile account and so I was using that to test against.

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Speaker 1: T Mobile was like super duper fast. They must have

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Speaker 1: had a Tea Mobile cell site on property or something,

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Speaker 1: because I was getting like over one hundred down on

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Speaker 1: T Mobile and I was getting like five on Verizon.

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Speaker 1: And then the hotel Wi Fi, I can't remember, it

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Speaker 1: was like twenty five something in the middle. So I

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Speaker 1: did use the hotel Wi Fi when you know, when

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Speaker 1: I figured when I could not get a signal whatsoever,

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Speaker 1: like in the room and in certain areas of the hotel,

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Speaker 1: and also when I'm at different places, like if you're

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Speaker 1: a if you're in a big box place, that's like

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Speaker 1: a big metal box store. A lot of times your

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Speaker 1: cell phone signal doesn't work as well. I've noticed this

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Speaker 1: in like a home depot things like that. It just

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Speaker 1: really depends where you are. But that's what I do.

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Speaker 1: I typically do the two speed tests if I'm going

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Speaker 1: to be in that place for a while, and whatever

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Speaker 1: one's faster, I'll just stick to that disconnect from the

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Speaker 1: regular Wi Fi and that's it, and I'll use my

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Speaker 1: cellular data. I think it's more security user cellular in general.

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Speaker 1: It's just you know, we talked about it on the

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Speaker 1: last show. Is Wi Fi safe? Most of the time?

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Speaker 1: It's perfectly safe. But I do think that, of course

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Speaker 1: cellular is going to be the same because it is

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Speaker 1: a very secure connection. It's not a public connection. All right.

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Speaker 1: Let's talk about everyone's favorite topic, uh, Netflix. So I

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Speaker 1: posted about Netflix losing subscribers. Anytime you post about Netflix,

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Speaker 1: I'll just tell you this right now. It is very,

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Speaker 1: very controversial. People they love Netflix, they hate Netflix. They

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Speaker 1: think it's too expensive, they think it's a great deal.

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Speaker 1: It's one of those things that has become so prevalent

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Speaker 1: in our lives that we have formed a lot of

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Speaker 1: opinions about it. And that's fine. I personally sit somewhere

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Speaker 1: in the middle in the in the middle in the

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Speaker 1: middle with Netflix. I feel like I'm paying too much.

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Speaker 1: It's twenty dollars a month. It's my most expensive service. Yes,

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Speaker 1: I am sharing my service with other people. It's just

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Speaker 1: the way it is. When they decide to clamp down

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Speaker 1: on that, of course, I will tell the people that

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Speaker 1: i'm sharing with, sorry, you got to you gotta pay

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Speaker 1: for your own service. And I'm sharing with you know,

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Speaker 1: household members and things like that. But you know, there

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Speaker 1: may be some people that still have my password that

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Speaker 1: I'm not really sure what's happening, and maybe they're using it.

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Speaker 1: I don't know, but it just happens. You share it

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Speaker 1: once and next thing, you know, these people they cling

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Speaker 1: on forever. So quarter one in twenty twenty two, big

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Speaker 1: big loss for Netflix. They lost Let's see, they had

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Speaker 1: two hundred and they have two hundred and twenty one

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Speaker 1: million subscribers, so overall they're doing great. But they lost

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Speaker 1: two hundred thousand subscribers, which is I mean, absolutely horrible.

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Speaker 1: You would think this service would still be growing. I'm

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Speaker 1: not going to get into I'm not like a Wall

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Speaker 1: Street person So we're not going to get into all

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Speaker 1: these like wild numbers with Wall Street, but let's just

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Speaker 1: put it this way. Investors expected them to gain two

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Speaker 1: and a half million subscribers. They lost two hundred thousand subscribers.

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Speaker 1: That is just wild. Now, they're still up four million

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Speaker 1: subscribers year over year, they still have two hundred and

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Speaker 1: twenty one million subscribers, but the reality is they gained

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Speaker 1: four million subscribers Q one last year. They lost two

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Speaker 1: hundred thousand overall this year. So that is really really

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Speaker 1: bad for Netflix. If you've been following the news, their

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Speaker 1: stock price went way down. They said that part of

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Speaker 1: it was getting out of Russia, but Russia only had

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Speaker 1: seven hundred thousand subscribers, so that really wasn't that big

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Speaker 1: of a deal. US and Canada they lost six hundred

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Speaker 1: thousand subscribers. So what does this tell us? When I

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Speaker 1: posted on my Facebook page that Netflix was putting that

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Speaker 1: price increase in once again, people were like, I say,

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Speaker 1: I'm canceling, this is the last straw. People were serious.

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Speaker 1: Six hundred thousand people in the US and Canada. They

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Speaker 1: didn't break down exactly how many in each cancel their service.

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Speaker 1: They lost six hundred thousand. That is that is a

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Speaker 1: huge loss, and that's a net loss. So we don't

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Speaker 1: know how many people actually joined and still you canceled.

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Speaker 1: But the reality is are people getting streaming fatigue? Probably

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Speaker 1: this was you know, Netflix has enjoyed ten years of growth,

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Speaker 1: maybe twenty years of growth, whatever it's been since they started.

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Speaker 1: Things just kept going up, up up. Now they're getting

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Speaker 1: to a point where every move they make is being

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Speaker 1: analyzed by their subscribers and and people are just saying,

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Speaker 1: you know what, I only watched two shows on Netflix

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Speaker 1: last year. Maybe I'll just subscribe to it for six months.

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Speaker 1: That's actually an interesting way to look at this service.

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Speaker 1: Do you cut your price in half by just subscribing

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Speaker 1: for six months out of the year. Now, when Netflix,

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Speaker 1: and this is why it always comes down to hit shows.

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Speaker 1: When services have a hit show, you do not want

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Speaker 1: to get rid of them. So what these services try

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Speaker 1: to do is get a hit show that ends and

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Speaker 1: then they get another hit show. But Netflix puts all

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Speaker 1: their shows, they let you binge them, so you could

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Speaker 1: theoretically join for six months and then join for another

402
00:20:54,680 --> 00:20:56,720
Speaker 1: you know, drop out for six months and then join

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Speaker 1: for another six months. John says, I dropped cable, but

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Speaker 1: now how I pay the same with all these services.

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Speaker 1: The perceive value is gone. That is one hundred percent correct,

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Speaker 1: And that's what I've talked about. When we first joined

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Speaker 1: these streaming services, it was a money saving There was

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Speaker 1: a money saving aspect to it, and now that that

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Speaker 1: money saving aspect is gone, we can be more critical

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Speaker 1: about these services and which ones we pay money for.

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Speaker 1: So for me personally, I feel like I'm not getting

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Speaker 1: my value out of Netflix. I'm not definitely not getting

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Speaker 1: my value out of HBO Plus or whatever max or

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Speaker 1: whatever it's called. I feel like I'm not totally getting

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Speaker 1: my value out of my YouTube Premium because I'm not

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Speaker 1: using their music. I'm paying for Spotify. So it's this

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Speaker 1: thing where you're just constantly evaluating. But some of these

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Speaker 1: prices are so low that you're like whatever. Some of

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Speaker 1: their bundles you're like whatever. But the reality is when

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Speaker 1: you really add up all the fees that you're paying

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Speaker 1: for these various services, it does add up to a

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Speaker 1: lot of money, and it's sometimes you feel like maybe

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Speaker 1: it's not enough to cancel. You know, when you look

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Speaker 1: at Netflix, you go, oh, twenty bucks and I always

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Speaker 1: call it the beer comparison. You know, you spend twenty

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Speaker 1: bucks on you know, a round of drinks for so well,

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Speaker 1: not in la around of drinks like fifty bucks here,

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Speaker 1: but you know, you get a you know, you buy

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Speaker 1: a beer, it's five ten bucks and it's okay. That

430
00:22:20,480 --> 00:22:23,360
Speaker 1: lasted a half an hour to an hour versus Netflix

431
00:22:23,359 --> 00:22:26,240
Speaker 1: for twenty dollars lasts for a whole month of entertainment

432
00:22:26,280 --> 00:22:29,440
Speaker 1: for the entire family plus some klingons. But the reality

433
00:22:29,520 --> 00:22:33,200
Speaker 1: is it's one of these situations where we're all kind

434
00:22:33,200 --> 00:22:36,520
Speaker 1: of looking a little bit closer and saying, Netflix, if

435
00:22:36,520 --> 00:22:39,639
Speaker 1: you raise it another two dollars, you know, I don't know,

436
00:22:39,840 --> 00:22:43,520
Speaker 1: I don't know, that may impact our relationship. And so Netflix.

437
00:22:44,400 --> 00:22:46,119
Speaker 1: The other thing that they said, which is kind of

438
00:22:46,119 --> 00:22:49,439
Speaker 1: interesting is that they have one hundred million people that

439
00:22:49,480 --> 00:22:53,000
Speaker 1: are sharing passwords, thirty million in the US. And I know,

440
00:22:53,480 --> 00:22:55,080
Speaker 1: I put this on my Facebook page. A lot of

441
00:22:55,119 --> 00:22:57,000
Speaker 1: people said, look, you know, as long as they're let

442
00:22:57,080 --> 00:22:59,600
Speaker 1: me do it, I'll do it. You're either a password

443
00:23:00,080 --> 00:23:03,359
Speaker 1: share or you're someone who's leeching off of someone else.

444
00:23:03,400 --> 00:23:08,640
Speaker 1: Either way, it's been very acceptable for Netflix. And Michael

445
00:23:08,720 --> 00:23:10,479
Speaker 1: just said, yeah, for about the price of a pizza

446
00:23:10,520 --> 00:23:12,840
Speaker 1: once a month, and that is true. If you ever

447
00:23:13,040 --> 00:23:15,879
Speaker 1: order takeout or if you ever get fast food, you

448
00:23:15,920 --> 00:23:19,919
Speaker 1: see how fast that adds up. So, for instance, you

449
00:23:19,960 --> 00:23:21,800
Speaker 1: go to the grocery store, you spend one hundred bucks.

450
00:23:21,880 --> 00:23:25,159
Speaker 1: Right last night we order you know, two nights we

451
00:23:25,280 --> 00:23:27,560
Speaker 1: ordered pizza and it was like thirty forty bucks I

452
00:23:27,560 --> 00:23:29,880
Speaker 1: think for pizza and a salad. Here in Los Angeles,

453
00:23:29,880 --> 00:23:33,320
Speaker 1: it's it's absolutely incredible how much things cost some times here.

454
00:23:33,720 --> 00:23:35,520
Speaker 1: But you know, we order pizza on a salad for

455
00:23:35,520 --> 00:23:38,320
Speaker 1: forty dollars. We got one meal out of that. So

456
00:23:38,480 --> 00:23:41,000
Speaker 1: again it's like, okay, for twenty dollars, I'm getting a

457
00:23:41,000 --> 00:23:44,720
Speaker 1: whole month's worth of entertainment. So it really comes down

458
00:23:44,760 --> 00:23:46,600
Speaker 1: to how you spend your money and also what you

459
00:23:46,640 --> 00:23:48,840
Speaker 1: prioritize in life. If you're going out to eat dinner,

460
00:23:49,200 --> 00:23:51,639
Speaker 1: it is a very expensive thing to do. If you

461
00:23:51,640 --> 00:23:54,159
Speaker 1: can afford it, that's great, but the reality is that

462
00:23:54,280 --> 00:23:57,800
Speaker 1: is a very expensive way to eat. Netflix still in

463
00:23:57,840 --> 00:23:59,680
Speaker 1: the scheme of things, for twenty dollars a month is

464
00:23:59,720 --> 00:24:03,280
Speaker 1: still a very inexpensive way to get entertainment. You go

465
00:24:03,320 --> 00:24:05,800
Speaker 1: to one movie and the ticket's going to be twenty

466
00:24:05,800 --> 00:24:08,520
Speaker 1: bucks at least here in Los Angeles, and so that

467
00:24:08,600 --> 00:24:11,320
Speaker 1: is not a very efficient use of your money. Is

468
00:24:11,320 --> 00:24:14,280
Speaker 1: it enjoyable? Is it a good experience? Sure, it's fun,

469
00:24:14,320 --> 00:24:17,560
Speaker 1: It's different. It's just it depends how you look at

470
00:24:17,600 --> 00:24:20,000
Speaker 1: this stuff. And so it all comes down to what

471
00:24:20,040 --> 00:24:23,520
Speaker 1: you prioritize and how you decide to spend your money.

472
00:24:23,880 --> 00:24:25,800
Speaker 1: You know, if you have one hundred dollars to spend

473
00:24:25,840 --> 00:24:28,199
Speaker 1: on entertainment a month and you or let's say you

474
00:24:28,280 --> 00:24:31,480
Speaker 1: only have twenty dollars to spend on entertainment, Netflix is great,

475
00:24:31,560 --> 00:24:34,080
Speaker 1: and it's a really good way of getting a lot

476
00:24:34,119 --> 00:24:37,200
Speaker 1: of entertainment for cheap. But if you're paying twenty dollars

477
00:24:37,200 --> 00:24:39,399
Speaker 1: for Netflix, plus twenty dollars for this, plus twenty dollars

478
00:24:39,400 --> 00:24:41,800
Speaker 1: for that, plus you're going to the movies, plus you're

479
00:24:41,840 --> 00:24:44,320
Speaker 1: doing this, that is a very expensive way to get

480
00:24:44,320 --> 00:24:46,800
Speaker 1: your entertainment. So again, it all comes down to kind

481
00:24:46,840 --> 00:24:50,320
Speaker 1: of what you want. But I'm just saying be prepared

482
00:24:50,760 --> 00:24:54,479
Speaker 1: for Netflix to really start looking into this idea of

483
00:24:54,520 --> 00:24:58,919
Speaker 1: people sharing their passwords and sharing their entertainment with other people.

484
00:24:59,040 --> 00:25:01,800
Speaker 1: Because they they can do it, they can turn on,

485
00:25:02,200 --> 00:25:05,720
Speaker 1: they can crank it up very quickly and just say okay, computers.

486
00:25:06,200 --> 00:25:08,960
Speaker 1: From now on, when people start to log in from

487
00:25:09,000 --> 00:25:11,760
Speaker 1: different locations on this account, we're gonna be a little

488
00:25:11,800 --> 00:25:14,480
Speaker 1: bit more critical about how we allow that login to happen.

489
00:25:14,520 --> 00:25:17,199
Speaker 1: So just be aware that if Netflix starts trying to

490
00:25:17,200 --> 00:25:20,280
Speaker 1: look for ways to cut costs and to I guess

491
00:25:20,480 --> 00:25:24,639
Speaker 1: increase the value out of their memberships or increase I

492
00:25:24,680 --> 00:25:27,080
Speaker 1: don't know what the term is, but they're basically trying

493
00:25:27,080 --> 00:25:29,680
Speaker 1: to crank things up just a little bit. They might

494
00:25:29,720 --> 00:25:32,119
Speaker 1: put the pressure on people to stop sharing passwords. They

495
00:25:32,200 --> 00:25:34,239
Speaker 1: might not make it as easy. The other thing they

496
00:25:34,280 --> 00:25:37,360
Speaker 1: said they're going to do is look into add supported plans,

497
00:25:37,359 --> 00:25:40,200
Speaker 1: something they've never wanted to do, but I think it's

498
00:25:40,240 --> 00:25:42,840
Speaker 1: inevitable at this point because if they can make a

499
00:25:42,840 --> 00:25:45,439
Speaker 1: ten dollars plan that has ads a lot of people,

500
00:25:45,920 --> 00:25:52,200
Speaker 1: we'll go over to that plan for sure. All right,

501
00:25:52,359 --> 00:25:56,959
Speaker 1: next question, let's see here. Oh, this is a okay,

502
00:25:57,080 --> 00:25:59,280
Speaker 1: So this is a good one because I got this

503
00:25:59,400 --> 00:26:04,720
Speaker 1: email from Sandra. She attached an email to the email

504
00:26:04,840 --> 00:26:08,880
Speaker 1: she sent me, which was a screenshot, and the subject

505
00:26:08,880 --> 00:26:11,760
Speaker 1: line was new billing proof your order will be processed soon.

506
00:26:11,840 --> 00:26:15,879
Speaker 1: Please check the following attachment for more information, and Sandra

507
00:26:15,920 --> 00:26:17,880
Speaker 1: said to me, hey, Rich, I didn't make this purchase.

508
00:26:17,960 --> 00:26:20,600
Speaker 1: It doesn't look authentic. It says click on cancel, and

509
00:26:20,640 --> 00:26:23,080
Speaker 1: I did. I still wasn't sure. I checked my bank

510
00:26:23,119 --> 00:26:26,280
Speaker 1: accounts and no purchase shows just yet. What should I do?

511
00:26:26,440 --> 00:26:31,040
Speaker 1: Thank you, Sandy, Sandy, you made one mistake here and

512
00:26:31,080 --> 00:26:34,080
Speaker 1: that was clicking the links to cancel, because that's exactly

513
00:26:34,160 --> 00:26:35,640
Speaker 1: what they want to do. So I made a video

514
00:26:35,720 --> 00:26:39,719
Speaker 1: about this scam email on my Instagram and I posted it,

515
00:26:39,760 --> 00:26:41,240
Speaker 1: so if you want to check it out, check out

516
00:26:41,240 --> 00:26:46,360
Speaker 1: my latest post at richon Tech on Instagram. What happened

517
00:26:46,359 --> 00:26:51,280
Speaker 1: here is a very common common scam and it's been

518
00:26:51,320 --> 00:26:55,320
Speaker 1: going on forever. And so this example is she got

519
00:26:55,640 --> 00:26:59,400
Speaker 1: a receipt it looks like an Apple receipt for a

520
00:26:59,280 --> 00:27:01,879
Speaker 1: in app purchase of thirty dollars and it's for some

521
00:27:02,040 --> 00:27:05,800
Speaker 1: Marvel I don't know game or something. And so what

522
00:27:05,840 --> 00:27:09,480
Speaker 1: they want you to do is look at this and say, well,

523
00:27:09,520 --> 00:27:12,840
Speaker 1: I didn't make that purchase. And it's so convenient that

524
00:27:13,080 --> 00:27:16,960
Speaker 1: right inside that same email are too easy links to

525
00:27:17,080 --> 00:27:21,200
Speaker 1: cancel your purchase and to also change your password, because

526
00:27:21,240 --> 00:27:26,439
Speaker 1: clearly someone has access to your account. But beware, do

527
00:27:26,760 --> 00:27:30,520
Speaker 1: not click the links inside these emails. So if you

528
00:27:30,640 --> 00:27:32,800
Speaker 1: look a little bit closer at these emails, and this

529
00:27:32,840 --> 00:27:35,280
Speaker 1: one was actually pretty good because it looked kind of authentic.

530
00:27:35,359 --> 00:27:38,520
Speaker 1: It looked like something that Apple might send. But if

531
00:27:38,560 --> 00:27:41,600
Speaker 1: you look closely at the links. So when you're on

532
00:27:41,680 --> 00:27:43,880
Speaker 1: a phone, it's a little bit trickier because you can't

533
00:27:43,920 --> 00:27:46,320
Speaker 1: hover over the link. You can do it's called a

534
00:27:46,400 --> 00:27:48,440
Speaker 1: peek at the link, but that's a little tricky too.

535
00:27:48,960 --> 00:27:51,320
Speaker 1: But if you are on a desktop, you can just

536
00:27:51,359 --> 00:27:54,280
Speaker 1: hover your mouse over a link and in the lower

537
00:27:54,440 --> 00:27:57,439
Speaker 1: portion of the of the browser or right kind of

538
00:27:57,480 --> 00:28:01,680
Speaker 1: near the link, it will give you the full URL

539
00:28:01,800 --> 00:28:04,240
Speaker 1: of that link, and so it will tell you where

540
00:28:04,240 --> 00:28:06,159
Speaker 1: that link goes to. So if you're on Chrome, it

541
00:28:06,200 --> 00:28:08,680
Speaker 1: shows you in the lower left hand corner. If you're

542
00:28:08,680 --> 00:28:11,760
Speaker 1: on different apps, it may just kind of show you

543
00:28:11,800 --> 00:28:14,640
Speaker 1: the link near the or show you the full URL

544
00:28:14,800 --> 00:28:17,480
Speaker 1: near the link. But the reality is you need to

545
00:28:17,520 --> 00:28:21,720
Speaker 1: be very concerned about emails like this. Number one, do

546
00:28:22,119 --> 00:28:25,040
Speaker 1: not click the links. I'm telling you do not click

547
00:28:25,080 --> 00:28:27,960
Speaker 1: the links for a reason. Even if you're smart like me,

548
00:28:28,160 --> 00:28:31,280
Speaker 1: and you're a tech savvy person that knows technology and

549
00:28:31,359 --> 00:28:34,360
Speaker 1: knows a fake email when they see it. Pretty much instantly,

550
00:28:34,880 --> 00:28:37,080
Speaker 1: you don't want to click these links because guess what,

551
00:28:37,440 --> 00:28:40,360
Speaker 1: they are tracking the people that click those links. So

552
00:28:40,360 --> 00:28:42,240
Speaker 1: as soon as you click that link, even if you

553
00:28:42,240 --> 00:28:46,120
Speaker 1: don't type anything in, it immediately sends the bad people

554
00:28:46,200 --> 00:28:49,120
Speaker 1: a signal that says, oh, we got a good email address,

555
00:28:49,200 --> 00:28:51,920
Speaker 1: we got a hot one, Let's send them more emails.

556
00:28:52,040 --> 00:28:53,800
Speaker 1: And so that's why you don't want to click on

557
00:28:53,840 --> 00:28:56,640
Speaker 1: the links at all. In fact, I go so far

558
00:28:56,760 --> 00:28:59,880
Speaker 1: as to have all images turned off in my emails,

559
00:29:00,280 --> 00:29:03,760
Speaker 1: so my email programs do not load images by default.

560
00:29:03,800 --> 00:29:07,480
Speaker 1: The reason for that is that means they can't see

561
00:29:07,520 --> 00:29:10,280
Speaker 1: when I load images. These scammers have gotten so good

562
00:29:10,320 --> 00:29:15,320
Speaker 1: they put tiny, little, tiny little pixels in their emails,

563
00:29:15,840 --> 00:29:19,120
Speaker 1: and when that pixel gets loaded from a remote server,

564
00:29:19,240 --> 00:29:21,200
Speaker 1: it goes ding ning, ning, ning ning. It says, we

565
00:29:21,280 --> 00:29:23,280
Speaker 1: got a hot one, we got an email address that

566
00:29:23,320 --> 00:29:26,280
Speaker 1: actually works, we got a human that's actually checking this email.

567
00:29:26,600 --> 00:29:29,480
Speaker 1: Let's send them more emails, let's target them even more.

568
00:29:29,720 --> 00:29:33,200
Speaker 1: Same things happened, Same thing happens with with spam texts.

569
00:29:33,520 --> 00:29:35,600
Speaker 1: So this is the reason why you don't even want

570
00:29:35,600 --> 00:29:38,760
Speaker 1: to interact with these emails at all. Don't click on subscribe,

571
00:29:38,840 --> 00:29:41,280
Speaker 1: don't click the links in them, don't even test things out,

572
00:29:41,320 --> 00:29:44,000
Speaker 1: just delete. And the reason why I tell you this

573
00:29:44,120 --> 00:29:47,440
Speaker 1: is because this is a problem over and over and

574
00:29:47,480 --> 00:29:51,360
Speaker 1: over the problem is that when you click these links,

575
00:29:51,920 --> 00:29:56,240
Speaker 1: it's saying, oh, cancel your membership, or cancel this product,

576
00:29:56,440 --> 00:29:59,040
Speaker 1: or get a credit. What they're really trying to do

577
00:29:59,200 --> 00:30:00,840
Speaker 1: is that link is going to bring you to a

578
00:30:00,880 --> 00:30:03,680
Speaker 1: log in page for Apple, and it looks just like

579
00:30:03,720 --> 00:30:06,880
Speaker 1: the Apple login page, but you can type anything into

580
00:30:06,920 --> 00:30:09,200
Speaker 1: that Apple login page and it will still accept it

581
00:30:09,240 --> 00:30:11,920
Speaker 1: because it is just trying to capture your password and

582
00:30:11,960 --> 00:30:14,720
Speaker 1: your user name as soon as humanly possible. And the

583
00:30:14,840 --> 00:30:17,480
Speaker 1: second that you type those two things into that page,

584
00:30:17,560 --> 00:30:20,600
Speaker 1: it immediately alerts someone with a big red alert and

585
00:30:20,640 --> 00:30:22,280
Speaker 1: they say, oh, we got a good email and we

586
00:30:22,320 --> 00:30:25,680
Speaker 1: got a good password because this person didn't realize the scam.

587
00:30:25,840 --> 00:30:28,680
Speaker 1: And next thing you know, they are logging into your account.

588
00:30:28,880 --> 00:30:32,600
Speaker 1: They're changing the password, they're changing your two factor authentication

589
00:30:32,800 --> 00:30:35,800
Speaker 1: or turning it on with their stuff, and they are

590
00:30:35,840 --> 00:30:38,600
Speaker 1: now taking control of your account. And that's when the

591
00:30:38,600 --> 00:30:40,920
Speaker 1: real scam happens, because that's when they take control and

592
00:30:40,960 --> 00:30:43,240
Speaker 1: they really make some purchases and do stuff, and by

593
00:30:43,280 --> 00:30:45,840
Speaker 1: the time you realize that you just typed into a

594
00:30:45,880 --> 00:30:49,000
Speaker 1: page that doesn't go anywhere, it's too late. They've already

595
00:30:49,000 --> 00:30:51,840
Speaker 1: taken control of your account. So please do not fall

596
00:30:51,880 --> 00:30:55,680
Speaker 1: for this stuff. If you are ever typing your information

597
00:30:55,800 --> 00:30:57,920
Speaker 1: into a web page, I want you to go to

598
00:30:58,000 --> 00:31:01,160
Speaker 1: that web page yourself. If it is an Apple thing,

599
00:31:01,320 --> 00:31:04,560
Speaker 1: you need to go to Apple dot com and navigate

600
00:31:04,560 --> 00:31:06,800
Speaker 1: to the pages. I don't even care if you google it. Honestly,

601
00:31:07,160 --> 00:31:11,800
Speaker 1: if you do like Apple refund for purchase, you should.

602
00:31:12,120 --> 00:31:15,200
Speaker 1: It should bring up a support page for Apple, and

603
00:31:15,240 --> 00:31:19,280
Speaker 1: then you can click where the actual sign in page

604
00:31:19,400 --> 00:31:23,120
Speaker 1: is Report a problem dot Apple dot com. And so

605
00:31:23,200 --> 00:31:26,120
Speaker 1: this is how these scams work. It happens so fast

606
00:31:26,480 --> 00:31:28,760
Speaker 1: that people don't realize it, and they tell me all

607
00:31:28,800 --> 00:31:31,320
Speaker 1: the time. Believe me. I get these emails every single

608
00:31:31,440 --> 00:31:35,200
Speaker 1: day they say, Rich, my Instagram was hacked. Your Instagram

609
00:31:35,320 --> 00:31:38,280
Speaker 1: was not hacked. What happened was you fell prey to

610
00:31:38,440 --> 00:31:42,480
Speaker 1: a social engineering email. And that social engineering email, which

611
00:31:42,520 --> 00:31:45,200
Speaker 1: I get every single day of my life, says, hey,

612
00:31:45,200 --> 00:31:47,680
Speaker 1: there's been a problem with your Instagram account. Please log

613
00:31:47,720 --> 00:31:50,160
Speaker 1: in here and we'll figure it out for you. As

614
00:31:50,240 --> 00:31:52,640
Speaker 1: soon as you log in, it is it is taking

615
00:31:52,760 --> 00:31:57,600
Speaker 1: your information, so don't do that. Okay. With that said,

616
00:31:58,000 --> 00:32:00,960
Speaker 1: a couple couple takeaways from Herember one, just don't log

617
00:32:01,000 --> 00:32:04,360
Speaker 1: in ever, ever, ever, ever, unless you know and trust

618
00:32:04,400 --> 00:32:06,600
Speaker 1: the website. Make sure you look at the link that

619
00:32:06,640 --> 00:32:09,320
Speaker 1: you are clicking. Don't even click the link. Some of

620
00:32:09,360 --> 00:32:12,360
Speaker 1: you are asking about unsubscribed links. Here is how you

621
00:32:12,400 --> 00:32:17,800
Speaker 1: deal with unsubscribe. You only unsubscribe to websites that are legitimate,

622
00:32:17,960 --> 00:32:23,320
Speaker 1: so again to review. If Apple officially sends you an email, yes,

623
00:32:23,360 --> 00:32:25,960
Speaker 1: you can on subscribe. If Macy sends you an email,

624
00:32:26,000 --> 00:32:28,760
Speaker 1: you can unsubscribe. If best By send you an email,

625
00:32:28,800 --> 00:32:32,520
Speaker 1: you can safely unsubscribe. Even if the real ator that

626
00:32:32,600 --> 00:32:35,360
Speaker 1: you went to an open house start sending you text

627
00:32:35,440 --> 00:32:38,320
Speaker 1: to your phone, you can safely unsubscribe to those texts

628
00:32:38,360 --> 00:32:42,240
Speaker 1: by typing stop. If you get a random text message

629
00:32:42,280 --> 00:32:46,920
Speaker 1: that says you can grow more hair or you know

630
00:32:47,040 --> 00:32:49,520
Speaker 1: whatever these text messages say. You know what I'm talking about.

631
00:32:49,520 --> 00:32:52,640
Speaker 1: You've seen them all. You cannot write stop to those

632
00:32:52,680 --> 00:32:56,120
Speaker 1: text messages. Do not even don't do anything, just delete

633
00:32:56,120 --> 00:32:59,560
Speaker 1: them because it's believe me, it just makes you get

634
00:32:59,560 --> 00:33:01,640
Speaker 1: more stuff. And right now I'll be honest, we are

635
00:33:02,520 --> 00:33:04,920
Speaker 1: in a primetime right now where I don't know about you,

636
00:33:04,960 --> 00:33:07,120
Speaker 1: but I am getting so many spam emails on a

637
00:33:07,200 --> 00:33:10,560
Speaker 1: daily basis because what these spammers do is they go

638
00:33:10,640 --> 00:33:14,040
Speaker 1: through all the leaks, all the hacks out there that

639
00:33:14,160 --> 00:33:16,760
Speaker 1: you know, when target gets hacked and a big bunch

640
00:33:16,760 --> 00:33:19,360
Speaker 1: of email addresses are out on the web, when you know,

641
00:33:19,440 --> 00:33:22,320
Speaker 1: anyone gets hacked, and all these email addresses get out

642
00:33:22,320 --> 00:33:25,240
Speaker 1: on the open web, they go through, they parse those

643
00:33:25,280 --> 00:33:28,360
Speaker 1: email addresses, and they start spamming them like crazy until

644
00:33:28,400 --> 00:33:30,520
Speaker 1: things settle down and they move on to the next list.

645
00:33:30,600 --> 00:33:33,320
Speaker 1: So believe me, right now, the spam texts and the

646
00:33:33,360 --> 00:33:35,680
Speaker 1: spam emails are at an all time high at least

647
00:33:35,720 --> 00:33:39,080
Speaker 1: for my accounts, and it's taking all my energy every

648
00:33:39,160 --> 00:33:42,160
Speaker 1: day to just be like, what is happening. Oh my gosh,

649
00:33:42,200 --> 00:33:46,320
Speaker 1: this is absolutely wild, So just ignore them if you want.

650
00:33:46,440 --> 00:33:48,720
Speaker 1: If you can go into your email program and turn

651
00:33:48,800 --> 00:33:54,320
Speaker 1: off loading of images, that is really smart. So you

652
00:33:54,360 --> 00:33:57,800
Speaker 1: can just google, like, let's say you use the iPhone

653
00:33:58,320 --> 00:34:04,280
Speaker 1: iPhone mail app turn off images. Let's see if that

654
00:34:04,280 --> 00:34:06,320
Speaker 1: brings you to it. Yeah, it'll tell you how to

655
00:34:06,320 --> 00:34:09,480
Speaker 1: stop images from automatically downloading an email, so just do that,

656
00:34:10,920 --> 00:34:15,040
Speaker 1: Panda Bearer. Panda Bear says, it's called phishing. Yes, it

657
00:34:15,120 --> 00:34:18,160
Speaker 1: is called phishing, and it's a terrible thing. And basically

658
00:34:18,440 --> 00:34:21,960
Speaker 1: when people say they are hacked, honestly they are. It

659
00:34:22,040 --> 00:34:24,360
Speaker 1: is being hacked in a certain way. But you're really

660
00:34:24,520 --> 00:34:28,320
Speaker 1: being fished, you're being scammed, You're being socially engineered. They

661
00:34:28,400 --> 00:34:30,840
Speaker 1: are preying upon the fact that you get this email

662
00:34:31,280 --> 00:34:35,239
Speaker 1: that says, oh, just confirming your purchase for eighty dollars,

663
00:34:35,560 --> 00:34:38,360
Speaker 1: and you're like what, and you're so mad that you're like,

664
00:34:38,400 --> 00:34:40,479
Speaker 1: I didn't make that purchase. Let me click the link

665
00:34:40,520 --> 00:34:42,759
Speaker 1: to get rid of that purchase. It says here, click

666
00:34:42,800 --> 00:34:45,359
Speaker 1: this for a refund, and you click it and next

667
00:34:45,360 --> 00:34:47,600
Speaker 1: thing you know, that's how you've been socially engineered. I

668
00:34:47,680 --> 00:34:50,600
Speaker 1: was at a gas station when we were traveling last week.

669
00:34:51,560 --> 00:34:53,439
Speaker 1: I was at a gas station and I used Tap

670
00:34:53,480 --> 00:34:56,239
Speaker 1: to pay, like I have recommended for you to use.

671
00:34:56,320 --> 00:35:00,040
Speaker 1: I used Tap to pay and it said sorry, it

672
00:35:00,080 --> 00:35:02,160
Speaker 1: doesn't work. And I said, huh, that's weird. I'm like,

673
00:35:02,200 --> 00:35:04,960
Speaker 1: am I hacked? Tried tap to pay again, gas station

674
00:35:05,120 --> 00:35:07,560
Speaker 1: didn't work, and so I said, that's weird. And so

675
00:35:07,640 --> 00:35:09,680
Speaker 1: I went into the gas station, tried I used a

676
00:35:09,680 --> 00:35:12,080
Speaker 1: different card. I went to the gas station, tried tap

677
00:35:12,120 --> 00:35:14,160
Speaker 1: to pay again, didn't work. Next thing you know, I

678
00:35:14,200 --> 00:35:16,360
Speaker 1: get back to my car. I had like three texts

679
00:35:16,360 --> 00:35:19,160
Speaker 1: from my bank saying was this you trying to use

680
00:35:19,200 --> 00:35:23,799
Speaker 1: your card at this gas station? And sure enough it was,

681
00:35:23,880 --> 00:35:26,560
Speaker 1: but I didn't see the text. But here's the deal again,

682
00:35:26,880 --> 00:35:30,400
Speaker 1: these bad people are socially engineering even those texts. So

683
00:35:30,400 --> 00:35:32,680
Speaker 1: they're sending you a text that says, did you just

684
00:35:32,760 --> 00:35:35,440
Speaker 1: make this purchase? Press one for yes, press two for no,

685
00:35:35,800 --> 00:35:37,920
Speaker 1: And you're confused because you're like, oh, that's weird. I

686
00:35:37,920 --> 00:35:41,280
Speaker 1: didn't make that purchase. You pressed two. But it's actually

687
00:35:41,320 --> 00:35:43,480
Speaker 1: just a fake spam text. And now they know that

688
00:35:43,520 --> 00:35:46,120
Speaker 1: your phone number is alive. So these spammers believe me

689
00:35:46,560 --> 00:35:49,880
Speaker 1: they are smart, and they are they're working NonStop to

690
00:35:49,920 --> 00:35:53,040
Speaker 1: try to trick us out of our money and hand

691
00:35:53,080 --> 00:35:55,839
Speaker 1: over our credentials in ways that we have not thought of.

692
00:35:56,719 --> 00:35:58,719
Speaker 1: If you know me, well, you're like, rich, hold on,

693
00:35:59,200 --> 00:36:01,879
Speaker 1: why did you Why did you drive a gas car?

694
00:36:01,920 --> 00:36:03,600
Speaker 1: I thought you had a tesla? What's going on? We

695
00:36:03,640 --> 00:36:07,279
Speaker 1: actually took my wife's car because it was she didn't

696
00:36:07,280 --> 00:36:09,680
Speaker 1: want to deal with the drive and charging and all

697
00:36:09,680 --> 00:36:14,799
Speaker 1: that stuff. So I said, okay, that's fine, we'll not

698
00:36:15,440 --> 00:36:18,279
Speaker 1: We'll take the regular gas car. It's very different. I'm

699
00:36:18,280 --> 00:36:22,360
Speaker 1: so used to driving the Tesla that it drives so

700
00:36:22,520 --> 00:36:27,160
Speaker 1: different than a gas car. That anyway, all right, good question.

701
00:36:27,239 --> 00:36:29,280
Speaker 1: So I think I went really long on a question

702
00:36:29,480 --> 00:36:32,200
Speaker 1: to just explain that. But I feel like it's very

703
00:36:32,320 --> 00:36:35,760
Speaker 1: very important to explain. So let's get to the next

704
00:36:36,880 --> 00:36:41,400
Speaker 1: Let's see next story on the podcast. Amazon has a

705
00:36:41,400 --> 00:36:44,000
Speaker 1: new way to shop. Okay, so this is actually pretty smart.

706
00:36:44,840 --> 00:36:48,319
Speaker 1: Amazon has a new program called Bye with Prime. I know,

707
00:36:48,400 --> 00:36:50,440
Speaker 1: Amazon is kind of like Netflix, either love it or

708
00:36:50,560 --> 00:36:53,880
Speaker 1: hate it. I think probably more people hate Amazon than

709
00:36:53,880 --> 00:36:57,560
Speaker 1: they do Netflix. But Amazon is definitely getting up there

710
00:36:57,680 --> 00:37:00,680
Speaker 1: with with the hate. And whenever I post something about

711
00:37:00,719 --> 00:37:03,520
Speaker 1: Amazon because they've gotten so big, I mean, it's it's

712
00:37:03,560 --> 00:37:08,440
Speaker 1: realistically the situation where Amazon has become the pre eminent

713
00:37:08,680 --> 00:37:12,040
Speaker 1: search engine so for shopping. So if you're searching for

714
00:37:12,120 --> 00:37:14,600
Speaker 1: some information, you're going to go to Google. If you're

715
00:37:14,640 --> 00:37:17,240
Speaker 1: searching for something to buy, if you have Amazon Prime,

716
00:37:17,480 --> 00:37:19,719
Speaker 1: if you have a Prime membership, you're probably gonna go

717
00:37:19,760 --> 00:37:22,759
Speaker 1: to Amazon first and just search inside that box for

718
00:37:22,800 --> 00:37:25,480
Speaker 1: what you're looking for. That item may be cheaper on

719
00:37:25,520 --> 00:37:28,080
Speaker 1: other websites, it might be available on other websites, but

720
00:37:28,200 --> 00:37:31,880
Speaker 1: because you're an Amazon Prime member, you turn to Amazon first.

721
00:37:32,880 --> 00:37:36,680
Speaker 1: And so with that in mind, Amazon has gotten some

722
00:37:37,840 --> 00:37:40,440
Speaker 1: you know, some blowback or pushback, whatever you want to

723
00:37:40,480 --> 00:37:43,480
Speaker 1: call it for kind of taking over the web and

724
00:37:43,880 --> 00:37:47,839
Speaker 1: making people shop just at Amazon, and especially small sellers who.

725
00:37:48,040 --> 00:37:50,960
Speaker 1: Let's put it this way, you are shopping for something

726
00:37:51,120 --> 00:37:54,040
Speaker 1: and it is either one click to purchase it on Amazon,

727
00:37:54,600 --> 00:37:57,400
Speaker 1: or you can go to another website that you've never

728
00:37:57,680 --> 00:38:00,680
Speaker 1: shopped on before and purchased a similar item. But you

729
00:38:00,719 --> 00:38:02,600
Speaker 1: have to sign up, you gotta log in, you got

730
00:38:02,600 --> 00:38:04,399
Speaker 1: to put your credit card number in, you gotta wait

731
00:38:04,440 --> 00:38:07,439
Speaker 1: for this really long shipping process. And so nine times

732
00:38:07,480 --> 00:38:09,279
Speaker 1: out of ten you're gonna go, eh, I'll just buy

733
00:38:09,280 --> 00:38:11,200
Speaker 1: it on Amazon. I'll give you an example about this.

734
00:38:11,640 --> 00:38:15,319
Speaker 1: So I like the soaps from doctor Squatch, right, and

735
00:38:15,400 --> 00:38:18,439
Speaker 1: so Doctor Squatch is a website that they advertised during

736
00:38:18,480 --> 00:38:21,080
Speaker 1: the Super Bowl. I made fun of them. A couple

737
00:38:21,120 --> 00:38:23,879
Speaker 1: weeks later, here I am ordering soap off their website. Now,

738
00:38:24,120 --> 00:38:26,399
Speaker 1: when I ordered soap off their website the first time,

739
00:38:26,480 --> 00:38:29,719
Speaker 1: it took so long to get to my house that

740
00:38:29,880 --> 00:38:32,040
Speaker 1: I was like, Eh, never mind, I'm not gonna I'm

741
00:38:32,080 --> 00:38:34,399
Speaker 1: not gonna buy here anymore. And I was like, ah,

742
00:38:34,400 --> 00:38:36,960
Speaker 1: but I like this soap so much, so let me

743
00:38:37,040 --> 00:38:39,360
Speaker 1: keep shopping there. The second time order it again, it

744
00:38:39,520 --> 00:38:42,839
Speaker 1: just took so long. Oh my gosh. So the third

745
00:38:42,920 --> 00:38:45,080
Speaker 1: time I ordered, I said, you know what, let me

746
00:38:45,120 --> 00:38:47,240
Speaker 1: just buy it off Amazon. Let me search for Doctor

747
00:38:47,280 --> 00:38:50,120
Speaker 1: Squatch soap on Amazon. They didn't have the same selection.

748
00:38:50,280 --> 00:38:53,719
Speaker 1: It was more expensive, but I did order it from

749
00:38:53,760 --> 00:38:56,239
Speaker 1: Amazon because it was like overnight shipping. But then I

750
00:38:56,280 --> 00:38:58,240
Speaker 1: was like, ah, that's much cheaper through the direct website.

751
00:38:58,320 --> 00:39:00,839
Speaker 1: Let me order it there again. Fourth or fifth time

752
00:39:00,880 --> 00:39:04,520
Speaker 1: I ordered the soap, it was this shipping was really fast,

753
00:39:04,560 --> 00:39:05,840
Speaker 1: so I think it was a COVID thing that's a

754
00:39:05,880 --> 00:39:08,600
Speaker 1: shipping took really long. But I tell you all of

755
00:39:08,640 --> 00:39:11,600
Speaker 1: this because imagine the next time I go to this

756
00:39:11,680 --> 00:39:14,920
Speaker 1: Doctor Squatch website and they have enabled this new buy

757
00:39:15,000 --> 00:39:17,520
Speaker 1: with Prime button. So what this button does is it

758
00:39:17,600 --> 00:39:21,880
Speaker 1: lets you check out using your Amazon Prime membership. So

759
00:39:21,880 --> 00:39:23,640
Speaker 1: if you have an Amazon Prime membership and you're on

760
00:39:23,680 --> 00:39:27,279
Speaker 1: this random candle website or soap website or whatever website,

761
00:39:27,480 --> 00:39:29,439
Speaker 1: it says, hey, buy with your Prime, and you buy

762
00:39:29,440 --> 00:39:33,080
Speaker 1: with Prime. Next thing, you know, your shipping information is

763
00:39:33,320 --> 00:39:38,400
Speaker 1: all is all kind of preloaded, your payment information is preloaded.

764
00:39:38,600 --> 00:39:41,520
Speaker 1: You're also going to get fast free delivery and easy

765
00:39:41,920 --> 00:39:46,560
Speaker 1: free returns. So again, it's a really easy way of

766
00:39:46,600 --> 00:39:50,440
Speaker 1: expanding the Amazon kind of experience to any website that

767
00:39:50,520 --> 00:39:52,600
Speaker 1: wants to offer it. So let's say I don't want

768
00:39:52,600 --> 00:39:54,320
Speaker 1: to put my stuff on Amazon, but I want to

769
00:39:54,360 --> 00:39:56,560
Speaker 1: continue selling on my own website, so I can sort

770
00:39:56,600 --> 00:39:59,640
Speaker 1: of control the experience, but I can still offer that

771
00:39:59,719 --> 00:40:05,719
Speaker 1: Prime membership kind of benefit. So will this be successful.

772
00:40:05,800 --> 00:40:08,000
Speaker 1: I'm not sure because a lot of these small sellers,

773
00:40:08,480 --> 00:40:11,360
Speaker 1: like I said, have a love hate relationship with Amazon.

774
00:40:11,760 --> 00:40:14,040
Speaker 1: They love Amazon because they know that they can get

775
00:40:14,040 --> 00:40:15,720
Speaker 1: their stuff out in front of a lot of people,

776
00:40:15,760 --> 00:40:17,560
Speaker 1: and a lot of people go to Amazon first to

777
00:40:17,600 --> 00:40:19,920
Speaker 1: search for something like candles, and next thing, you know,

778
00:40:19,920 --> 00:40:22,080
Speaker 1: they buy them through there. But they don't like Amazon

779
00:40:22,080 --> 00:40:23,920
Speaker 1: because they take a large part of the profit, or

780
00:40:23,960 --> 00:40:26,280
Speaker 1: they don't want to be Okay, Let's say your candle

781
00:40:26,320 --> 00:40:28,719
Speaker 1: sells for forty dollars and you search candles. The next

782
00:40:28,719 --> 00:40:30,920
Speaker 1: thing you know, the candle underneath is the same flavor

783
00:40:31,200 --> 00:40:33,160
Speaker 1: and it sells for twenty dollars and the person goes,

784
00:40:33,239 --> 00:40:35,560
Speaker 1: I'll just buy that one for twenty bucks. So again

785
00:40:36,160 --> 00:40:39,880
Speaker 1: you can kind of build a better, more boutiquey business

786
00:40:40,280 --> 00:40:46,080
Speaker 1: but still give that Amazon Prime membership benefit to your customers.

787
00:40:46,120 --> 00:40:49,080
Speaker 1: And so we'll see what happens. This buy with Prime

788
00:40:49,160 --> 00:40:51,799
Speaker 1: checkout button is going to start appearing on websites soon.

789
00:40:52,320 --> 00:40:55,040
Speaker 1: We'll see if if it kind of takes takes up,

790
00:40:55,280 --> 00:40:58,080
Speaker 1: or if retailers say, I'm a little scared of doing

791
00:40:58,080 --> 00:41:00,680
Speaker 1: that on my website. But if you notice already, if

792
00:41:00,680 --> 00:41:02,480
Speaker 1: you look at these websites that you shop on, when

793
00:41:02,480 --> 00:41:05,399
Speaker 1: you go to any independent website, you can check out

794
00:41:05,400 --> 00:41:08,040
Speaker 1: with PayPal, you can check out with Chase, you can

795
00:41:08,080 --> 00:41:10,759
Speaker 1: check out with Visa, you can check out with Apple pay,

796
00:41:10,880 --> 00:41:14,680
Speaker 1: Google Pay, Shopify. There's so many ways to kind of

797
00:41:15,520 --> 00:41:18,280
Speaker 1: buy through these websites, but they don't give you that benefit.

798
00:41:18,320 --> 00:41:20,759
Speaker 1: Shop Runner is another one that gives you like that

799
00:41:20,800 --> 00:41:24,240
Speaker 1: two day free shipping. So now Amazon's getting into this game,

800
00:41:24,360 --> 00:41:26,640
Speaker 1: it could be pretty competitive for a local seller. So

801
00:41:26,760 --> 00:41:28,560
Speaker 1: if you do have a small business, it is something

802
00:41:28,600 --> 00:41:32,520
Speaker 1: to look into because again it's one of these things

803
00:41:32,520 --> 00:41:35,200
Speaker 1: that Amazon people are going to shop on Amazon, and

804
00:41:35,239 --> 00:41:36,960
Speaker 1: so if you can expand that and say, hey, you

805
00:41:37,000 --> 00:41:39,359
Speaker 1: can buy your candle from my website, but you're still

806
00:41:39,360 --> 00:41:42,120
Speaker 1: going to get those Amazon benefits, kind of a smart

807
00:41:42,120 --> 00:41:46,359
Speaker 1: play on Amazon's part. We'll see if it happens, all right,

808
00:41:46,400 --> 00:41:48,799
Speaker 1: Sharon says, I trust your advice, so please help me.

809
00:41:48,840 --> 00:41:51,560
Speaker 1: Do I need antivirus on my iPhone? Verizon has an

810
00:41:51,560 --> 00:41:55,440
Speaker 1: antivirus program called Safe, not sure if I need to

811
00:41:55,480 --> 00:41:57,960
Speaker 1: install it or another one that you recommend. I appreciate

812
00:41:58,000 --> 00:42:02,400
Speaker 1: your advice, and I know this sounds weird, but you

813
00:42:02,440 --> 00:42:05,080
Speaker 1: don't need it. There's no such thing as antivirus for

814
00:42:05,120 --> 00:42:09,760
Speaker 1: the iPhone. So the reality is the iPhone is built

815
00:42:09,760 --> 00:42:13,120
Speaker 1: in such a way that there is no antivirus that

816
00:42:13,200 --> 00:42:15,600
Speaker 1: actually works on the iPhone. In fact, if you really

817
00:42:15,680 --> 00:42:19,399
Speaker 1: look closely at the things that these programs that say

818
00:42:19,400 --> 00:42:23,279
Speaker 1: their anti viruses do, they really can't protect you from

819
00:42:23,360 --> 00:42:26,279
Speaker 1: viruses because so far, there has not been a quote

820
00:42:26,360 --> 00:42:30,520
Speaker 1: unquote virus for the iPhone. There has been malware, there

821
00:42:30,520 --> 00:42:34,480
Speaker 1: has been exploits, but the way that the iPhone works,

822
00:42:34,600 --> 00:42:38,000
Speaker 1: every app works or lives in its own little sandbox,

823
00:42:38,040 --> 00:42:41,120
Speaker 1: so apps are not able to interact with the operating system.

824
00:42:41,160 --> 00:42:44,160
Speaker 1: At large or other apps in a way that they

825
00:42:44,200 --> 00:42:46,920
Speaker 1: can on androids. So on Android, yes, I would recommend

826
00:42:47,000 --> 00:42:51,880
Speaker 1: an antivirus program if you want, but on iPhone you

827
00:42:51,960 --> 00:42:56,120
Speaker 1: do not need it. So it's just the way that

828
00:42:56,160 --> 00:42:59,680
Speaker 1: the phone is built that makes it where antivirus doesn't

829
00:42:59,680 --> 00:43:04,440
Speaker 1: even like an antivirus program historically kind of monitors in

830
00:43:04,480 --> 00:43:07,360
Speaker 1: real time what you're doing on that device, and then

831
00:43:08,360 --> 00:43:10,719
Speaker 1: alternatively you can kind of do a scan of the

832
00:43:10,920 --> 00:43:16,040
Speaker 1: entire device. So there's no app out there that can

833
00:43:16,120 --> 00:43:21,240
Speaker 1: scan Apple's iPhone root settings or system because it doesn't

834
00:43:21,239 --> 00:43:23,680
Speaker 1: allow access to that. So that's the reason why I

835
00:43:23,680 --> 00:43:27,719
Speaker 1: don't recommend it. Now. With that said, and as Hortensias

836
00:43:27,800 --> 00:43:31,480
Speaker 1: says on the live stream, please mention folks should still

837
00:43:31,520 --> 00:43:33,520
Speaker 1: not click links. Yes, this goes back to what I

838
00:43:33,560 --> 00:43:36,920
Speaker 1: was explaining earlier. When in doubt, do not click links

839
00:43:37,000 --> 00:43:41,080
Speaker 1: that you don't know the origin of or if you

840
00:43:41,160 --> 00:43:44,120
Speaker 1: are unsure of those links. And when in doubt, you

841
00:43:44,160 --> 00:43:45,799
Speaker 1: know a lot of times people will get these pop

842
00:43:45,880 --> 00:43:48,640
Speaker 1: ups they say your phone is infected, you know, call

843
00:43:48,719 --> 00:43:51,759
Speaker 1: this number or you need to run this program. You know,

844
00:43:51,840 --> 00:43:53,800
Speaker 1: on the iPhone, you can just close out that program

845
00:43:53,840 --> 00:43:55,680
Speaker 1: and that's it. You're not going to see that that

846
00:43:55,719 --> 00:43:59,160
Speaker 1: thing happen. It just shuts that off. So kind of

847
00:43:59,160 --> 00:44:03,000
Speaker 1: on Windows computer, it's a little bit trickier because it

848
00:44:03,040 --> 00:44:05,360
Speaker 1: can be a little bit more convincing, but it's the

849
00:44:05,400 --> 00:44:07,560
Speaker 1: same exact thing. Whenever you see those pop ups, it's

850
00:44:07,560 --> 00:44:13,879
Speaker 1: basically what I call malvertizing. It's malware masquerading as advertising.

851
00:44:13,960 --> 00:44:16,680
Speaker 1: So sometimes it takes over advertising where it's just this

852
00:44:16,760 --> 00:44:20,040
Speaker 1: big box on your screen that says, you know, you

853
00:44:20,120 --> 00:44:21,960
Speaker 1: got to do this, you got to call this number,

854
00:44:22,160 --> 00:44:25,120
Speaker 1: or you know, install this antivirus, or your system is infected.

855
00:44:25,440 --> 00:44:28,360
Speaker 1: You can ignore almost all of that. It is usually bogus.

856
00:44:28,440 --> 00:44:30,880
Speaker 1: Just close out that app, force close it, and you

857
00:44:30,920 --> 00:44:33,000
Speaker 1: should be good to go. But the problem is, you know,

858
00:44:33,719 --> 00:44:36,000
Speaker 1: since you're listening to me on Instagram, you're probably a

859
00:44:36,040 --> 00:44:39,279
Speaker 1: little bit tech savvier than the average folks. And that's

860
00:44:39,320 --> 00:44:43,000
Speaker 1: the problem is that they are targeting average people that

861
00:44:43,239 --> 00:44:46,880
Speaker 1: may not be as savvy, and so you just have

862
00:44:46,960 --> 00:44:49,800
Speaker 1: to be aware and really tell people, tell your friends

863
00:44:49,800 --> 00:44:52,200
Speaker 1: and family, like explain the stuff that I'm telling you

864
00:44:52,560 --> 00:44:54,960
Speaker 1: to them and so that they understand. A lot of

865
00:44:55,000 --> 00:44:59,480
Speaker 1: folks in the chat talking about password managers recommending different

866
00:44:59,480 --> 00:45:02,520
Speaker 1: ones Yeah, dash Lane is a great one. Another part

867
00:45:02,520 --> 00:45:06,040
Speaker 1: of this is do not use the same password over

868
00:45:06,200 --> 00:45:09,480
Speaker 1: and over. I know. It is a total pain in

869
00:45:09,520 --> 00:45:13,600
Speaker 1: the you know what to make unique passwords for every

870
00:45:13,640 --> 00:45:16,560
Speaker 1: website to save them in those password managers. It is

871
00:45:16,600 --> 00:45:19,000
Speaker 1: a total pain. It's a pain for me. I hate it.

872
00:45:19,080 --> 00:45:22,040
Speaker 1: I have all my stuff with two factor authentication. I

873
00:45:22,160 --> 00:45:24,640
Speaker 1: cannot stand it. It's so annoying when I want to

874
00:45:24,680 --> 00:45:27,120
Speaker 1: log into a website because it takes me twenty five

875
00:45:27,239 --> 00:45:30,000
Speaker 1: seconds to do it instead of one second typing in

876
00:45:30,040 --> 00:45:32,680
Speaker 1: the password that I remembered for many many years that

877
00:45:32,760 --> 00:45:35,840
Speaker 1: I used over and over. So don't do that. Just

878
00:45:35,920 --> 00:45:39,480
Speaker 1: take the extra two minutes to create a unique password.

879
00:45:39,719 --> 00:45:43,200
Speaker 1: Turn on that two factor authentication, especially for your main apps,

880
00:45:43,239 --> 00:45:45,600
Speaker 1: and it will really save you a headache. I've had

881
00:45:45,680 --> 00:45:47,520
Speaker 1: so many people get in touch with me about their

882
00:45:47,560 --> 00:45:50,120
Speaker 1: accounts being hacked that I feel bad for them, But

883
00:45:50,160 --> 00:45:52,160
Speaker 1: I also don't because I asked them the same two questions.

884
00:45:52,160 --> 00:45:55,279
Speaker 1: I say, did you have two factor authentication on? No?

885
00:45:55,480 --> 00:45:58,440
Speaker 1: What's that? Did you back up your pictures? No? I

886
00:45:58,480 --> 00:46:01,040
Speaker 1: know I should have back up your pictures, back up

887
00:46:01,040 --> 00:46:04,840
Speaker 1: your files, back up your computer, and make sure that

888
00:46:04,920 --> 00:46:08,040
Speaker 1: you use strong passwords and two factor authentication, and that

889
00:46:08,080 --> 00:46:10,879
Speaker 1: will help you out of ninety nine percent of these

890
00:46:10,920 --> 00:46:13,800
Speaker 1: situations you might get yourself into. Even if you're tricked

891
00:46:14,280 --> 00:46:17,280
Speaker 1: a lot of times, if you have these protections in place,

892
00:46:17,360 --> 00:46:21,880
Speaker 1: it'll save you against yourself because let's say you got tricked.

893
00:46:22,160 --> 00:46:25,360
Speaker 1: Let's say you got tricked on Instagram into giving up

894
00:46:25,400 --> 00:46:29,080
Speaker 1: your password, right and you had two factor authentication turned on.

895
00:46:29,320 --> 00:46:31,759
Speaker 1: Let's say you gave up your password. Next thing, you know,

896
00:46:32,200 --> 00:46:34,200
Speaker 1: they would try to log in, and they would try

897
00:46:34,280 --> 00:46:37,359
Speaker 1: that two factor authentication would pop up and say, oh

898
00:46:37,360 --> 00:46:40,320
Speaker 1: can you put in this code? That code would be

899
00:46:40,400 --> 00:46:42,240
Speaker 1: texted to your phone and you go, oh my gosh,

900
00:46:42,280 --> 00:46:45,080
Speaker 1: oh no, oh no, hold on, and you would not

901
00:46:45,120 --> 00:46:48,560
Speaker 1: give them that code. Now, it's still going to be

902
00:46:48,600 --> 00:46:50,360
Speaker 1: a problem that they have your password, but it's just

903
00:46:50,400 --> 00:46:53,560
Speaker 1: going to be a little bit of friction. So you

904
00:46:53,719 --> 00:46:55,640
Speaker 1: just really need to be careful about this stuff because

905
00:46:55,680 --> 00:46:58,720
Speaker 1: it is a nightmare if you actually end up getting hacked.

906
00:46:58,760 --> 00:47:02,600
Speaker 1: So good question there, and the reality is no antivirus,

907
00:47:02,680 --> 00:47:05,600
Speaker 1: but be be be on the lookout and be safe

908
00:47:05,600 --> 00:47:07,799
Speaker 1: and just be aware. That is the number one thing

909
00:47:07,880 --> 00:47:10,399
Speaker 1: is just take your time, don't just go boom boom boom,

910
00:47:10,440 --> 00:47:14,919
Speaker 1: boom boom, because you need to just kind of look

911
00:47:15,000 --> 00:47:17,879
Speaker 1: at the screens that you're tapping through, because that's really

912
00:47:17,880 --> 00:47:20,520
Speaker 1: what's happening, is that all these scam artists know that

913
00:47:20,520 --> 00:47:22,560
Speaker 1: we're doing everything so fast, and we're doing it all

914
00:47:22,600 --> 00:47:26,600
Speaker 1: from memory, that the quicker we just kind of click

915
00:47:26,640 --> 00:47:28,640
Speaker 1: click click click click. They know that they're gonna they're

916
00:47:28,640 --> 00:47:32,560
Speaker 1: gonna hook us and get us, so just be aware.

917
00:47:33,440 --> 00:47:35,759
Speaker 1: All right, let's talk about best Buy. They've got a

918
00:47:35,800 --> 00:47:39,640
Speaker 1: new program called Standalone Haul Away Service. I'm telling you

919
00:47:39,680 --> 00:47:43,640
Speaker 1: this because I feel like in California it's pretty easy

920
00:47:43,680 --> 00:47:46,920
Speaker 1: to get big bulky electronics taken away from your house.

921
00:47:47,400 --> 00:47:51,160
Speaker 1: But not every state has these programs. So if you've

922
00:47:51,160 --> 00:47:54,439
Speaker 1: ever tried to recycle electronics, it's easy, but it's also tough.

923
00:47:54,640 --> 00:47:57,000
Speaker 1: So Staples had a really good They may they may

924
00:47:57,000 --> 00:47:59,600
Speaker 1: have reinstated it. They had a really good program where

925
00:47:59,600 --> 00:48:02,920
Speaker 1: you can base drop anything off. Best Buy has a

926
00:48:02,960 --> 00:48:05,320
Speaker 1: really good program too, but it depends in some states

927
00:48:05,320 --> 00:48:07,719
Speaker 1: they charge you. In California they do not. You can

928
00:48:07,800 --> 00:48:10,120
Speaker 1: basically bring them a whole bunch of little things and

929
00:48:10,160 --> 00:48:13,640
Speaker 1: it should be fine. So hold on, I got to

930
00:48:13,680 --> 00:48:17,600
Speaker 1: block someone here because they're just being not so nice

931
00:48:17,600 --> 00:48:22,160
Speaker 1: on here. So anyway, the reality is it depends where

932
00:48:22,200 --> 00:48:25,280
Speaker 1: you live on how easy it is to actually recycle stuff,

933
00:48:25,360 --> 00:48:28,640
Speaker 1: and so in LA, in California at large, it's pretty easy.

934
00:48:29,000 --> 00:48:32,360
Speaker 1: In fact, when you buy something that's in electronics in California,

935
00:48:32,400 --> 00:48:34,239
Speaker 1: look at your receipt next time. You're paying a little

936
00:48:34,239 --> 00:48:38,600
Speaker 1: premium for this recycling program that is yours. So in

937
00:48:38,640 --> 00:48:43,040
Speaker 1: California it's pretty simple. But outside of California, and you

938
00:48:43,040 --> 00:48:44,840
Speaker 1: may even need this in California if you want. But

939
00:48:44,840 --> 00:48:48,040
Speaker 1: they've got this new standalone holloway service at best Buy

940
00:48:48,480 --> 00:48:51,759
Speaker 1: which will come to your house and help you recycle

941
00:48:52,200 --> 00:49:01,040
Speaker 1: big bulky electronics. And that includes appliances like refrigerators, TVs, dishwaisures, whatever,

942
00:49:01,360 --> 00:49:02,839
Speaker 1: and you don't have to buy it from best Buy.

943
00:49:02,880 --> 00:49:04,799
Speaker 1: They will just come to your house for two hundred dollars.

944
00:49:04,920 --> 00:49:08,000
Speaker 1: Dimension that it's kind of expensive, yeah, two hundred dollars,

945
00:49:08,040 --> 00:49:10,759
Speaker 1: and they will bring two large products, they will haul

946
00:49:10,840 --> 00:49:15,080
Speaker 1: those away and select smaller products like laptops, cameras, cords,

947
00:49:15,120 --> 00:49:18,359
Speaker 1: gaming consoles and more. Again, this is called best Buy

948
00:49:18,480 --> 00:49:22,040
Speaker 1: standalone halloway service. You may say, rich, I can bring

949
00:49:22,080 --> 00:49:25,239
Speaker 1: stuff to best Buy why would I pay them money. Yes,

950
00:49:25,360 --> 00:49:29,200
Speaker 1: you can bring stuff to best Buy and they will

951
00:49:29,200 --> 00:49:32,520
Speaker 1: take it. That's typically smaller gadgets, so you can't really

952
00:49:32,880 --> 00:49:36,080
Speaker 1: bring a refrigerator to best Buy and have them recycle it.

953
00:49:36,360 --> 00:49:38,359
Speaker 1: If you live in Los Angeles, they've got this app

954
00:49:38,400 --> 00:49:42,200
Speaker 1: called my La three point one. You can request bulk

955
00:49:42,360 --> 00:49:45,359
Speaker 1: electronics pickups through that. It is free as far as

956
00:49:45,360 --> 00:49:47,879
Speaker 1: I know, they might charge you. This is the weird thing.

957
00:49:48,200 --> 00:49:49,919
Speaker 1: So I've done this a couple of times. I can't

958
00:49:49,920 --> 00:49:52,120
Speaker 1: tell if they charge you or not, but it asks

959
00:49:52,200 --> 00:49:55,120
Speaker 1: if you're if you're getting the pickup for yourself or

960
00:49:55,160 --> 00:49:57,799
Speaker 1: if you're getting the pickup for someone else, And if

961
00:49:57,800 --> 00:49:59,839
Speaker 1: it's an abandoned product, they'll pick it up for free.

962
00:49:59,840 --> 00:50:02,120
Speaker 1: If if it's yourself, I don't know. Do they charge you.

963
00:50:02,200 --> 00:50:04,440
Speaker 1: I'm not really sure. I've done it a bunch of times.

964
00:50:04,480 --> 00:50:06,919
Speaker 1: I can't tell if they've charged me on my LEDWP

965
00:50:07,080 --> 00:50:10,320
Speaker 1: bill or not. But the reality is it is available

966
00:50:10,360 --> 00:50:13,600
Speaker 1: to you. So again, if you're looking to recycle stuff

967
00:50:13,600 --> 00:50:15,800
Speaker 1: a couple of different things. If it's something that's valuable

968
00:50:15,920 --> 00:50:19,600
Speaker 1: like a smartphone, definitely get a trade in value, So

969
00:50:19,760 --> 00:50:21,640
Speaker 1: go to best Buy. They'll trade it in for you

970
00:50:21,920 --> 00:50:23,799
Speaker 1: and give you a gift card, or you can go

971
00:50:23,840 --> 00:50:27,320
Speaker 1: to gizmo Go, which I've talked about gizmogo dot com.

972
00:50:27,600 --> 00:50:29,600
Speaker 1: I've done a story on them. They will buy your

973
00:50:29,600 --> 00:50:32,440
Speaker 1: old electronics from you, or if it's something that doesn't

974
00:50:32,480 --> 00:50:35,960
Speaker 1: have much value, you can just go ahead and recycle it.

975
00:50:36,000 --> 00:50:37,359
Speaker 1: And you want to do this properly. You don't want

976
00:50:37,360 --> 00:50:39,440
Speaker 1: to just throw this stuff in the trash because there

977
00:50:39,480 --> 00:50:42,120
Speaker 1: are a lot of materials that can be safely reclaimed

978
00:50:42,560 --> 00:50:47,360
Speaker 1: from these old gadgets, and you can also bring some

979
00:50:47,440 --> 00:50:50,120
Speaker 1: of them to like Goodwill. They'll take certain things that

980
00:50:50,120 --> 00:50:51,560
Speaker 1: are you know, if they still have a life to them,

981
00:50:51,600 --> 00:50:54,600
Speaker 1: that's good. If it's something like a laptop you definitely

982
00:50:54,600 --> 00:50:56,840
Speaker 1: want to clear your personal information, or a phone, you

983
00:50:56,840 --> 00:50:59,040
Speaker 1: definitely want to clear your personal information off of that.

984
00:51:00,160 --> 00:51:02,319
Speaker 1: I understand that some people may not know how to

985
00:51:02,400 --> 00:51:05,440
Speaker 1: do that. So if you're not going to clear your

986
00:51:05,440 --> 00:51:08,360
Speaker 1: personal information off of it, which I highly recommend you do,

987
00:51:08,880 --> 00:51:10,680
Speaker 1: you know, do a little quick Google search on how

988
00:51:10,680 --> 00:51:12,759
Speaker 1: to do that, get a friend that might know how

989
00:51:12,760 --> 00:51:14,640
Speaker 1: to do it, or at the very least bring it

990
00:51:14,640 --> 00:51:16,319
Speaker 1: to a place where they will do it in front

991
00:51:16,320 --> 00:51:19,560
Speaker 1: of you. Or it's safely done. So a lot of places,

992
00:51:19,600 --> 00:51:20,879
Speaker 1: you know, you just have to make sure that they

993
00:51:20,920 --> 00:51:22,879
Speaker 1: know what they're doing and they're not, you know, you're

994
00:51:22,920 --> 00:51:25,239
Speaker 1: not just like leaving this thing somewhere where someone could

995
00:51:25,239 --> 00:51:29,280
Speaker 1: get your personal information. Let's see, so that two hundred

996
00:51:29,320 --> 00:51:34,719
Speaker 1: dollars actually includes two large products including major TVs, major appliances,

997
00:51:34,719 --> 00:51:39,160
Speaker 1: all in one computers and monitors, and smaller products like laptops, cameras, cords,

998
00:51:39,200 --> 00:51:41,839
Speaker 1: gaming consoles, and more. So for two hundred dollars, if

999
00:51:41,880 --> 00:51:43,560
Speaker 1: you're just trying to like clear out your house, it's

1000
00:51:43,560 --> 00:51:45,640
Speaker 1: not a bad deal if you want someone to come

1001
00:51:45,640 --> 00:51:48,680
Speaker 1: to you and take this stuff away from you. But again,

1002
00:51:48,760 --> 00:51:50,440
Speaker 1: if you can do it yourself, that's going to be

1003
00:51:50,520 --> 00:51:53,719
Speaker 1: cheaper and in many cases free, depending on where you go.

1004
00:51:53,840 --> 00:51:59,120
Speaker 1: Last time I check Staples recycling program, Let's see if

1005
00:51:59,120 --> 00:52:02,040
Speaker 1: it's still there, because last time I checked, it was

1006
00:52:02,280 --> 00:52:07,920
Speaker 1: paused for COVID, and it looks like it is still okay.

1007
00:52:08,320 --> 00:52:11,040
Speaker 1: It looks like it looks like Staples still has a

1008
00:52:11,160 --> 00:52:14,719
Speaker 1: recycling program and it is up and running. So it

1009
00:52:14,760 --> 00:52:16,799
Speaker 1: looks like they have brought it back and they will

1010
00:52:16,840 --> 00:52:19,799
Speaker 1: take pretty much anything. It's not somewhere you would never

1011
00:52:19,920 --> 00:52:25,080
Speaker 1: necessarily take, but they will accept for free recycling all

1012
00:52:25,120 --> 00:52:29,400
Speaker 1: in one computers, cable and satellite receivers, camquarders, Blu ray players,

1013
00:52:29,480 --> 00:52:34,560
Speaker 1: coffee brewers up to forty pounds, computer speakers, copiers, desktop computers,

1014
00:52:34,600 --> 00:52:39,799
Speaker 1: digital cameras, fax machines, gaming consoles, GPS, mobile phones. I mean,

1015
00:52:39,920 --> 00:52:43,680
Speaker 1: all kinds of stuff. So if you want to recycle something,

1016
00:52:44,200 --> 00:52:46,600
Speaker 1: that's pretty good because they will take it for free

1017
00:52:47,520 --> 00:52:50,480
Speaker 1: seven items per day. That's the limit as Staples, So

1018
00:52:51,000 --> 00:52:56,840
Speaker 1: definitely check how much it depends. Like someone is commenting

1019
00:52:56,880 --> 00:53:00,439
Speaker 1: here on the on the live feed saying best Buy

1020
00:53:00,480 --> 00:53:04,080
Speaker 1: does charge for some stuff, including monitors. I'm not sure.

1021
00:53:04,160 --> 00:53:06,200
Speaker 1: Let's see if that's the case in California. I know

1022
00:53:06,239 --> 00:53:10,880
Speaker 1: in certain states they do charge a fee, so products

1023
00:53:10,920 --> 00:53:14,360
Speaker 1: they recycle for free. Depends on what they do, but

1024
00:53:15,280 --> 00:53:17,239
Speaker 1: it all depends on the state that you live in.

1025
00:53:17,920 --> 00:53:20,600
Speaker 1: Let's see, Yeah, it depends on the state. So anyway,

1026
00:53:20,800 --> 00:53:23,920
Speaker 1: just go to best Buy Recycling or Staples Recycling and

1027
00:53:24,280 --> 00:53:32,640
Speaker 1: check it out. Just giving you options. Options are good.

1028
00:53:33,080 --> 00:53:35,879
Speaker 1: Mama G via Instagram says, hey, Rich, I've been using

1029
00:53:35,880 --> 00:53:39,600
Speaker 1: ghost sund smart plugs, but recently upgraded my Spectrum home

1030
00:53:39,760 --> 00:53:42,600
Speaker 1: router and now it's only five g which the ghost

1031
00:53:42,680 --> 00:53:45,680
Speaker 1: und plugs don't work with. Do you have any suggestions

1032
00:53:45,760 --> 00:53:48,680
Speaker 1: for smart plugs? I currently use three and see some

1033
00:53:48,719 --> 00:53:53,719
Speaker 1: plugs can run up to thirty dollars each. So two

1034
00:53:53,760 --> 00:53:56,520
Speaker 1: things here number one. A lot of times in your

1035
00:53:56,600 --> 00:54:02,360
Speaker 1: router you can there's mode. Typically it's turned off by default,

1036
00:54:02,719 --> 00:54:05,959
Speaker 1: but on your router you can turn on two point

1037
00:54:06,000 --> 00:54:09,120
Speaker 1: four gigaherts. So if you use a lot of smart

1038
00:54:09,120 --> 00:54:12,239
Speaker 1: home devices, you've noticed that many of them, because it's

1039
00:54:12,320 --> 00:54:14,640
Speaker 1: cheaper to just run on two point four gigaherts, they

1040
00:54:14,800 --> 00:54:17,400
Speaker 1: have to pay for the more expensive antennas or include

1041
00:54:17,480 --> 00:54:20,880
Speaker 1: various antennas, they will just run on two point four gigaherts,

1042
00:54:20,960 --> 00:54:23,279
Speaker 1: and so a lot of times if you try to

1043
00:54:23,320 --> 00:54:27,680
Speaker 1: connect them to a five gigahertz network, which a lot

1044
00:54:27,680 --> 00:54:31,160
Speaker 1: of the speedy, fast newer networks are, they don't connect

1045
00:54:31,200 --> 00:54:33,000
Speaker 1: and so you'll have problems. Now, if you have a

1046
00:54:33,040 --> 00:54:36,040
Speaker 1: modern Wi Fi system, you should be able to go

1047
00:54:36,080 --> 00:54:39,520
Speaker 1: into your settings on your router and toggle on the

1048
00:54:39,920 --> 00:54:42,520
Speaker 1: two point four gigahertz system, and that way you can

1049
00:54:42,520 --> 00:54:44,480
Speaker 1: connect your smart products. So I think you should be

1050
00:54:44,520 --> 00:54:46,840
Speaker 1: able to do that even on the spectrum routers. I

1051
00:54:46,880 --> 00:54:50,000
Speaker 1: can't imagine that they're only five gigaherts. But if you

1052
00:54:50,040 --> 00:54:53,120
Speaker 1: want a recommendation for a smart plug, the Kasa Smart

1053
00:54:53,120 --> 00:54:58,919
Speaker 1: Wi Fi Plug Mini. I've had great, great, They've They've

1054
00:54:58,920 --> 00:55:01,200
Speaker 1: worked perfectly for me. So I've bought them in a

1055
00:55:01,239 --> 00:55:04,600
Speaker 1: four pack and they're really good. Now do they work

1056
00:55:04,640 --> 00:55:07,360
Speaker 1: with two point four gigaherts is a good question. So

1057
00:55:07,560 --> 00:55:11,440
Speaker 1: I think I connected them without any sort of problem

1058
00:55:11,960 --> 00:55:14,080
Speaker 1: with my WiFi. But I also have a Wi Fi

1059
00:55:15,600 --> 00:55:17,960
Speaker 1: where I can turn on two point four gigaherts when

1060
00:55:17,960 --> 00:55:21,080
Speaker 1: I need to, So anyway, I would check into those.

1061
00:55:21,160 --> 00:55:23,480
Speaker 1: But they But yeah, when you're buying smart home stuff,

1062
00:55:23,480 --> 00:55:26,440
Speaker 1: if you only have a five gigahertz network, you definitely

1063
00:55:26,440 --> 00:55:28,799
Speaker 1: need to do a quick Google search to see if

1064
00:55:28,840 --> 00:55:32,320
Speaker 1: that product works on a two point four network. Sometimes

1065
00:55:32,320 --> 00:55:35,200
Speaker 1: the cheaper ones don't because they're just they're that they're cheap.

1066
00:55:35,239 --> 00:55:37,200
Speaker 1: They do the job, but they're cheap. And by the way,

1067
00:55:37,760 --> 00:55:40,240
Speaker 1: always always always make sure that you change the password

1068
00:55:40,360 --> 00:55:43,120
Speaker 1: on your smart home stuff. Your IoT products do not

1069
00:55:43,360 --> 00:55:45,840
Speaker 1: use the default password, because that is another way that

1070
00:55:45,920 --> 00:55:48,239
Speaker 1: they hack you. I was just thinking about this the

1071
00:55:48,320 --> 00:55:50,560
Speaker 1: other day when you see those stories on the news

1072
00:55:50,840 --> 00:55:53,560
Speaker 1: about people getting their ring products hacked or people getting

1073
00:55:53,600 --> 00:55:56,399
Speaker 1: their you know, their cameras hacked or whatever. A lot

1074
00:55:56,440 --> 00:55:58,279
Speaker 1: of times they're not being hacked. They're just using the

1075
00:55:58,320 --> 00:56:01,000
Speaker 1: default password and they're finding your network and you're using

1076
00:56:01,000 --> 00:56:04,400
Speaker 1: the faultassword and that's how they're getting it. So that's

1077
00:56:04,440 --> 00:56:10,040
Speaker 1: what's happening there. All right, let's end the show with

1078
00:56:10,239 --> 00:56:17,120
Speaker 1: a little robot news. Chili's is expanding Rita the Robot

1079
00:56:17,440 --> 00:56:21,240
Speaker 1: to fifty one more stores. And this is a trend

1080
00:56:21,400 --> 00:56:27,040
Speaker 1: we are seeing over and over and over robots everywhere,

1081
00:56:27,239 --> 00:56:31,480
Speaker 1: automation everywhere. So there are two things happening in our world.

1082
00:56:32,840 --> 00:56:35,680
Speaker 1: The cost of labor is going up, but a lot

1083
00:56:35,760 --> 00:56:41,759
Speaker 1: of these businesses are going to automation and also robots.

1084
00:56:41,800 --> 00:56:46,080
Speaker 1: And we just I just tweeted out today that Amazon

1085
00:56:46,160 --> 00:56:49,759
Speaker 1: is opening up three more grocery stores in southern California,

1086
00:56:50,080 --> 00:56:53,839
Speaker 1: and all three of them are basically cashier list. All

1087
00:56:53,880 --> 00:56:57,360
Speaker 1: three of them use what's called their just Walk Out technology,

1088
00:56:57,400 --> 00:57:00,760
Speaker 1: which I've tested, which basically, you walk in to the store,

1089
00:57:00,880 --> 00:57:04,279
Speaker 1: it recognizes you with a whole bunch of cameras, recognizes

1090
00:57:04,440 --> 00:57:07,279
Speaker 1: not you, but what you're buying, and it will just

1091
00:57:07,400 --> 00:57:09,840
Speaker 1: charge you on the way out, So you have to

1092
00:57:10,080 --> 00:57:15,600
Speaker 1: understand that as we you know, as we're going forward,

1093
00:57:15,680 --> 00:57:17,520
Speaker 1: I'm seeing more and more of this. So this is

1094
00:57:17,560 --> 00:57:20,600
Speaker 1: a trend. And Chili's I did not realize was using

1095
00:57:20,640 --> 00:57:24,000
Speaker 1: this server robot. They are, and this server robot I

1096
00:57:24,040 --> 00:57:28,560
Speaker 1: saw at CS it it's basically it doesn't look like

1097
00:57:28,600 --> 00:57:30,919
Speaker 1: a traditional robot. It basically looks like one of those

1098
00:57:30,920 --> 00:57:34,440
Speaker 1: server trays on wheels, so it moves around and it

1099
00:57:34,480 --> 00:57:37,200
Speaker 1: can kind of be programmed to do different things. And

1100
00:57:37,280 --> 00:57:40,640
Speaker 1: so these fifty one more restaurants are getting it, and

1101
00:57:40,680 --> 00:57:42,520
Speaker 1: that's going to surprise a lot of people. They started

1102
00:57:42,520 --> 00:57:47,040
Speaker 1: it in ten restaurants since twenty twenty, so these Rita

1103
00:57:47,120 --> 00:57:49,360
Speaker 1: is the name of the robot, by the way, and

1104
00:57:49,680 --> 00:57:53,360
Speaker 1: eighty two percent of guests in Chile's survey felt better,

1105
00:57:53,480 --> 00:57:56,880
Speaker 1: the experience was better. Overall. Seventy seven percent of them

1106
00:57:56,960 --> 00:57:59,040
Speaker 1: said that their servers spent more time with them due

1107
00:57:59,080 --> 00:58:02,240
Speaker 1: to Rita. So here's what this robot does at the restaurant.

1108
00:58:02,360 --> 00:58:04,360
Speaker 1: It can lead you to your table, so it takes

1109
00:58:04,400 --> 00:58:06,480
Speaker 1: over for the host, which is scary. When I worked

1110
00:58:06,480 --> 00:58:08,560
Speaker 1: in a restaurant, the host was kind of the first

1111
00:58:08,560 --> 00:58:11,120
Speaker 1: person that greeted you. Right, They walked you to your table.

1112
00:58:12,160 --> 00:58:14,320
Speaker 1: They'll probably still have someone greeting you, but now that

1113
00:58:14,360 --> 00:58:17,680
Speaker 1: person can actually just concentrate on greeting customers and doing

1114
00:58:17,760 --> 00:58:21,400
Speaker 1: all the you know, the reservations and stuff while this rida.

1115
00:58:21,440 --> 00:58:24,480
Speaker 1: The robot leads the person their party to the table,

1116
00:58:24,520 --> 00:58:27,720
Speaker 1: which is just wild to me. It also pitches you

1117
00:58:28,080 --> 00:58:31,760
Speaker 1: for the my Chileese reward program while they're walking you

1118
00:58:31,800 --> 00:58:35,240
Speaker 1: to the table, which is just wild. It can run food,

1119
00:58:35,280 --> 00:58:37,400
Speaker 1: so it will take food from the back of the house,

1120
00:58:37,720 --> 00:58:40,880
Speaker 1: so the kitchen to your table, which is I think

1121
00:58:40,920 --> 00:58:43,320
Speaker 1: that's actually a pretty smart thing because if you've ever

1122
00:58:43,320 --> 00:58:46,080
Speaker 1: gotten a cold item because it's been sitting in the back,

1123
00:58:46,080 --> 00:58:48,040
Speaker 1: because your waiter is what's called in the weeds, and

1124
00:58:48,080 --> 00:58:51,040
Speaker 1: they're working on all the different tables, and your food,

1125
00:58:51,040 --> 00:58:52,760
Speaker 1: you could tell has been sitting in the back. It's

1126
00:58:52,800 --> 00:58:55,400
Speaker 1: happened to me. It's happened to be on both sides,

1127
00:58:55,480 --> 00:58:58,600
Speaker 1: as a server and also as someone on the receiving

1128
00:58:58,680 --> 00:59:00,280
Speaker 1: end waiting for my food. You could tell, like when

1129
00:59:00,320 --> 00:59:02,240
Speaker 1: you get it, it's been waiting under the lights for

1130
00:59:02,280 --> 00:59:06,760
Speaker 1: a while. So the robot will run the food from

1131
00:59:06,800 --> 00:59:09,400
Speaker 1: the back to your table, and that's actually pretty helpful.

1132
00:59:09,400 --> 00:59:11,280
Speaker 1: Because you can have people that are dedicated in the

1133
00:59:11,320 --> 00:59:14,240
Speaker 1: back just putting food on these robots, and as soon

1134
00:59:14,280 --> 00:59:16,240
Speaker 1: as that food is hot, it's ready to go, it

1135
00:59:16,280 --> 00:59:18,680
Speaker 1: goes out to the table. That's pretty smart. It also

1136
00:59:18,760 --> 00:59:21,360
Speaker 1: carries dishes back, but it can't take over for existing

1137
00:59:21,440 --> 00:59:25,920
Speaker 1: runners because you know, if you think about it, this

1138
00:59:26,040 --> 00:59:29,240
Speaker 1: robot does not have arms, so it just takes you know,

1139
00:59:29,280 --> 00:59:32,080
Speaker 1: when the server can pile the food or the I

1140
00:59:32,080 --> 00:59:35,360
Speaker 1: guess whoever, can pile the food on the empty dishes

1141
00:59:35,400 --> 00:59:37,320
Speaker 1: on the robot, and the robot will then take it back,

1142
00:59:37,360 --> 00:59:40,240
Speaker 1: which again frees up a couple minutes of the server's

1143
00:59:40,240 --> 00:59:42,120
Speaker 1: time to go to the next table. Instead of having

1144
00:59:42,120 --> 00:59:44,320
Speaker 1: to run that stuff back, scrape it all off and

1145
00:59:44,320 --> 00:59:46,240
Speaker 1: put it in the dishwasher, they can just go on

1146
00:59:46,280 --> 00:59:48,160
Speaker 1: to the next table. And this is what I thought

1147
00:59:48,280 --> 00:59:50,320
Speaker 1: was the funniest part of this server or this robot.

1148
00:59:50,440 --> 00:59:54,400
Speaker 1: It can actually sing, so now this is so wild.

1149
00:59:54,440 --> 00:59:56,720
Speaker 1: It can now lead the same the birthday song and

1150
00:59:56,760 --> 00:59:59,040
Speaker 1: deliver a scoop of ice cream to celebrate. It doesn't

1151
00:59:59,040 --> 01:00:02,640
Speaker 1: say whether the birthday song is only sang by the robot,

1152
01:00:02,680 --> 01:00:05,560
Speaker 1: which would be really sad, but it does bring your

1153
01:00:05,560 --> 01:00:08,080
Speaker 1: scoop of ice cream and sings the song for you.

1154
01:00:08,640 --> 01:00:12,200
Speaker 1: So this robot is made by California based Bear Robotics.

1155
01:00:12,600 --> 01:00:15,640
Speaker 1: I saw this bear, this server at or this robot

1156
01:00:15,800 --> 01:00:19,960
Speaker 1: at CS. It just basically looks like a robot. That

1157
01:00:20,120 --> 01:00:22,520
Speaker 1: is the arm, you know, the top of it. It's

1158
01:00:22,520 --> 01:00:24,880
Speaker 1: like got two trays on it. So it just it's

1159
01:00:24,920 --> 01:00:27,200
Speaker 1: just a tray basically on wheels. It could be programmed,

1160
01:00:27,200 --> 01:00:29,360
Speaker 1: but I'm just telling you you heard it here first.

1161
01:00:29,800 --> 01:00:33,840
Speaker 1: You are going to see many, many, many more robots,

1162
01:00:34,200 --> 01:00:37,280
Speaker 1: much more automation. It is happening fast. It is happening

1163
01:00:37,640 --> 01:00:40,520
Speaker 1: in a big, big way. We are just at the

1164
01:00:40,560 --> 01:00:42,840
Speaker 1: beginning of this stuff. So you just have to be

1165
01:00:42,920 --> 01:00:47,160
Speaker 1: under understand what's out there, Understand what's happening. Understand the

1166
01:00:47,200 --> 01:00:49,680
Speaker 1: world that we're living in. And these companies are looking

1167
01:00:49,720 --> 01:00:53,720
Speaker 1: to cut costs, they're looking for efficiencies. Humans are sick,

1168
01:00:54,560 --> 01:00:57,680
Speaker 1: they call in sick, They they talk to other humans.

1169
01:00:58,080 --> 01:01:02,040
Speaker 1: They you know, they take break, they do things wrong.

1170
01:01:02,160 --> 01:01:05,480
Speaker 1: Sometimes we are human, that's what happens, that's built into us.

1171
01:01:05,880 --> 01:01:08,480
Speaker 1: Robots don't make those same mistakes. They are highly efficient,

1172
01:01:08,520 --> 01:01:11,920
Speaker 1: they don't take breaks. So you have to understand why

1173
01:01:11,960 --> 01:01:15,760
Speaker 1: these companies are moving towards these things. It's not replacing

1174
01:01:15,840 --> 01:01:17,840
Speaker 1: humans one hundred percent of the time, but it is

1175
01:01:18,000 --> 01:01:23,200
Speaker 1: definitely definitely moving into places where humans traditionally were. We

1176
01:01:23,240 --> 01:01:24,640
Speaker 1: need to be aware of that, and we need to

1177
01:01:24,720 --> 01:01:27,600
Speaker 1: understand why this is happening and also understand for our

1178
01:01:27,640 --> 01:01:30,640
Speaker 1: future kind of where we fit in as humans and

1179
01:01:30,760 --> 01:01:36,400
Speaker 1: the evolving nature of jobs. Oh my gosh, well you

1180
01:01:36,440 --> 01:01:39,040
Speaker 1: know what that music means. That means. That's going to

1181
01:01:39,080 --> 01:01:40,680
Speaker 1: do it for this episode of the show. If you

1182
01:01:40,680 --> 01:01:42,640
Speaker 1: would like to submit a question for me to answer,

1183
01:01:42,720 --> 01:01:44,880
Speaker 1: just go to my Facebook page, Facebook dot com, slash

1184
01:01:44,960 --> 01:01:48,040
Speaker 1: rich on Tech, hit the big blue send email button,

1185
01:01:48,200 --> 01:01:51,560
Speaker 1: or go to Richontech dot tv and hit the email icon.

1186
01:01:52,120 --> 01:01:53,760
Speaker 1: I would also love it if you would rate and

1187
01:01:53,880 --> 01:01:56,680
Speaker 1: review this podcast. Just go to the listening app of

1188
01:01:56,720 --> 01:01:58,640
Speaker 1: your choice and write a quick line about what you

1189
01:01:58,760 --> 01:02:01,160
Speaker 1: like about this show to help other people understand why

1190
01:02:01,200 --> 01:02:04,080
Speaker 1: they should listen. You can find me on social media.

1191
01:02:04,240 --> 01:02:07,720
Speaker 1: I am at rich on Tech, and no matter where

1192
01:02:07,760 --> 01:02:09,840
Speaker 1: you live in the US, you can download the free

1193
01:02:09,960 --> 01:02:13,080
Speaker 1: ktla plus app on Apple, TV, Fire TV, and Roku.

1194
01:02:13,480 --> 01:02:15,760
Speaker 1: Once you do, scroll to the tech section and watch

1195
01:02:15,800 --> 01:02:21,280
Speaker 1: all of my TV segments on demand. What else Share

1196
01:02:21,320 --> 01:02:23,280
Speaker 1: my stuff. That's the biggest thing I could ask for

1197
01:02:23,280 --> 01:02:25,760
Speaker 1: you on social media. If you're watching me on social media,

1198
01:02:25,760 --> 01:02:27,960
Speaker 1: if you come across one of my posts, or if

1199
01:02:27,960 --> 01:02:30,000
Speaker 1: you like me, you like a post, just share it

1200
01:02:30,040 --> 01:02:32,200
Speaker 1: with your friends. Tell people that you're listening and watching,

1201
01:02:32,240 --> 01:02:36,600
Speaker 1: because that really goes the furthest for me and my segment.

1202
01:02:37,800 --> 01:02:40,080
Speaker 1: My name is rich Dmiro. Thanks so much for listening.

1203
01:02:40,120 --> 01:02:41,959
Speaker 1: There are so many ways you can spend an hour

1204
01:02:41,960 --> 01:02:44,400
Speaker 1: of your time. I do appreciate you spending it right

1205
01:02:44,480 --> 01:02:46,800
Speaker 1: here with me. I'll hang on here for just a

1206
01:02:46,840 --> 01:02:49,840
Speaker 1: couple moments with the social media folks, but thanks for listening.

1207
01:02:49,920 --> 01:02:51,040
Speaker 1: I'll talk to you real soon.