1 00:00:02,759 --> 00:00:05,640 Speaker 1: You're listening to Ron and Nanian The Car Doctor, nationally 2 00:00:05,680 --> 00:00:09,240 Speaker 1: recognized auto expert trusted by Mechanics, Weekend wrenchers and vehicle 3 00:00:09,240 --> 00:00:12,280 Speaker 1: owners alike. Ron brings over forty years of hands on 4 00:00:12,360 --> 00:00:15,560 Speaker 1: experience and deep industry insight to help you understand your vehicle. 5 00:00:16,160 --> 00:00:19,160 Speaker 1: Join the Conversation live every Saturday from two to four 6 00:00:19,200 --> 00:00:21,759 Speaker 1: pm Eastern by calling eight five to five five six 7 00:00:21,880 --> 00:00:24,919 Speaker 1: zero nine nine zero zero. That's eight five to five 8 00:00:25,079 --> 00:00:28,320 Speaker 1: five six zero ninety nine hundred, your direct line to 9 00:00:28,400 --> 00:00:33,440 Speaker 1: honest answers and practical advice. Looking for more, visit cardoctorshow 10 00:00:33,520 --> 00:00:37,320 Speaker 1: dot com for past episodes, repair tips, and Ron's latest insights, 11 00:00:37,520 --> 00:00:39,760 Speaker 1: and be sure to subscribe to the Car Doctor YouTube 12 00:00:39,840 --> 00:00:44,320 Speaker 1: channel for exclusive videos, real repair footage and more. Now 13 00:00:44,560 --> 00:00:47,479 Speaker 1: start your enginies. The Car Doctor is in the garage 14 00:00:47,560 --> 00:00:49,960 Speaker 1: and ready to take your call. 15 00:00:50,080 --> 00:00:52,879 Speaker 2: Hi, Riotomotive, how can I help? This is the way 16 00:00:52,880 --> 00:00:55,800 Speaker 2: the phone call started on Tuesday. Yeah, can I get 17 00:00:55,800 --> 00:00:59,600 Speaker 2: a quote on tyrod ends in a wheel alignment? And 18 00:00:59,640 --> 00:01:05,119 Speaker 2: that's whe that He said, Sure, you know who is this? 19 00:01:05,760 --> 00:01:08,080 Speaker 2: Have I seen this car before? What kind of car? 20 00:01:08,160 --> 00:01:09,680 Speaker 2: Is this? Your make? Model? 21 00:01:09,760 --> 00:01:09,880 Speaker 3: Oh? 22 00:01:09,920 --> 00:01:13,320 Speaker 2: No, it's never been there. It's a Honda. Well, let's see, 23 00:01:13,319 --> 00:01:16,720 Speaker 2: Honda makes fourteen different models the last count, so you 24 00:01:16,720 --> 00:01:21,320 Speaker 2: know which one, what variation, what version, or whatever the 25 00:01:21,440 --> 00:01:24,760 Speaker 2: number is. Well, I've been to the Honda dealer and 26 00:01:24,800 --> 00:01:26,960 Speaker 2: they do a really great cheap oil change. But now 27 00:01:27,000 --> 00:01:30,280 Speaker 2: they're trying to sell me tyrod ends because the outer 28 00:01:30,560 --> 00:01:32,400 Speaker 2: no he didn't say, the outer, he says said the 29 00:01:32,400 --> 00:01:36,920 Speaker 2: tyrod ends, I'm told are bad. They're split. You know, 30 00:01:36,959 --> 00:01:39,360 Speaker 2: these are real conversations that I have with people, and 31 00:01:39,959 --> 00:01:42,840 Speaker 2: I guess I'm talking to you about it. It's a 32 00:01:42,880 --> 00:01:45,480 Speaker 2: therapy for me, and I hope you realize, and I 33 00:01:45,520 --> 00:01:47,560 Speaker 2: appreciate you letting me do this as I open up 34 00:01:47,560 --> 00:01:50,240 Speaker 2: this week. But I also want you to understand what 35 00:01:50,320 --> 00:01:52,520 Speaker 2: goes on in a repair shop, because I want you 36 00:01:52,520 --> 00:01:55,760 Speaker 2: to understand the wrong way to talk to a repair 37 00:01:55,800 --> 00:01:58,840 Speaker 2: shop and to communicate. And this is absolutely the wrong 38 00:01:58,880 --> 00:02:02,520 Speaker 2: way to have a conversation because we're this guy's looking 39 00:02:02,560 --> 00:02:05,400 Speaker 2: for all the wrong things and he says all the 40 00:02:05,440 --> 00:02:08,320 Speaker 2: wrong things and he doesn't even know it, which is 41 00:02:08,320 --> 00:02:12,360 Speaker 2: the really interesting part. You know, you wonder how people 42 00:02:12,400 --> 00:02:14,160 Speaker 2: like this chew gum and walk at the same time. 43 00:02:16,760 --> 00:02:20,280 Speaker 2: The tyrods are split. Okay, so what are they telling 44 00:02:20,320 --> 00:02:21,720 Speaker 2: you you need? Well, I don't know. They said I 45 00:02:21,760 --> 00:02:25,040 Speaker 2: need tyrods, and I didn't like their price. So let 46 00:02:25,040 --> 00:02:27,120 Speaker 2: me see right off the bet. I know he likes 47 00:02:27,160 --> 00:02:29,280 Speaker 2: a cheap oil change. He doesn't want to spend money 48 00:02:29,280 --> 00:02:31,640 Speaker 2: on the car. He's not really concerned about what it 49 00:02:31,720 --> 00:02:33,440 Speaker 2: is they're changing. He just knows that he doesn't want 50 00:02:33,440 --> 00:02:36,919 Speaker 2: to buy it. Turns out it's a seventeen Honda Accord, 51 00:02:36,960 --> 00:02:38,520 Speaker 2: and I finally get it out of him that it's 52 00:02:38,560 --> 00:02:41,239 Speaker 2: the outer tyrod in boots that the dealership is telling 53 00:02:41,320 --> 00:02:44,160 Speaker 2: him are split open. He didn't like their price, he 54 00:02:44,200 --> 00:02:46,280 Speaker 2: didn't believe them, He didn't trust that they were telling 55 00:02:46,360 --> 00:02:49,359 Speaker 2: him the truth. Of course, he did trust him enough 56 00:02:49,360 --> 00:02:52,120 Speaker 2: to change the oil on the car because it was cheap. 57 00:02:53,720 --> 00:02:56,079 Speaker 2: So he went to a local tire shop and they 58 00:02:56,360 --> 00:02:59,200 Speaker 2: told him pretty much the same thing, But they also 59 00:02:59,240 --> 00:03:01,640 Speaker 2: told him he needed four tires, which the Honda dealer 60 00:03:01,800 --> 00:03:04,840 Speaker 2: didn't tell him he needed. So he had them do 61 00:03:04,919 --> 00:03:08,880 Speaker 2: the four tires because it was cheap. It was a 62 00:03:08,919 --> 00:03:12,400 Speaker 2: good price on four tires, and they did a wheel alignment. 63 00:03:12,680 --> 00:03:14,880 Speaker 2: But now he's trying to get the tyrod ends done. 64 00:03:15,040 --> 00:03:17,840 Speaker 2: The outer tyrod ends as he explained it to me 65 00:03:17,919 --> 00:03:21,240 Speaker 2: because they're split because the dealership that told him he 66 00:03:21,280 --> 00:03:24,600 Speaker 2: needed them that he didn't want to have do because 67 00:03:24,639 --> 00:03:26,840 Speaker 2: he didn't like the price because it wasn't cheap enough, 68 00:03:27,840 --> 00:03:31,560 Speaker 2: prompted his moving to a second repair facility to a 69 00:03:31,600 --> 00:03:32,800 Speaker 2: third repair facility. 70 00:03:33,040 --> 00:03:33,120 Speaker 1: Me. 71 00:03:34,560 --> 00:03:36,040 Speaker 2: I said, well, you know, it's kind of hard to say. 72 00:03:36,080 --> 00:03:38,760 Speaker 2: I said, it's sort of like asking me what color 73 00:03:38,840 --> 00:03:40,480 Speaker 2: rise do I have? And we've never met, you know, 74 00:03:40,640 --> 00:03:42,520 Speaker 2: just take guess your best, I told him. I said, 75 00:03:42,520 --> 00:03:44,000 Speaker 2: you know, it could be three hundred dollars, it could 76 00:03:44,000 --> 00:03:46,720 Speaker 2: be eight hundred dollars. What does it really need? What 77 00:03:46,800 --> 00:03:49,040 Speaker 2: else is there? What else is wrong with this vehicle 78 00:03:49,120 --> 00:03:52,680 Speaker 2: that's approximately six going on seven years old, that it 79 00:03:52,760 --> 00:03:57,080 Speaker 2: sounds like nobody's really looking after. Well, no, it doesn't 80 00:03:57,120 --> 00:03:58,680 Speaker 2: really need anything. You know. I take it in when 81 00:03:58,680 --> 00:04:01,720 Speaker 2: the oil chains light comes on. But other than that, 82 00:04:01,760 --> 00:04:03,160 Speaker 2: the car has been great. I haven't had to do 83 00:04:03,200 --> 00:04:05,120 Speaker 2: anything else to it. Well, how many miles do you 84 00:04:05,160 --> 00:04:07,880 Speaker 2: have on it? About seventy six thousand, and I'm thinking 85 00:04:07,880 --> 00:04:10,080 Speaker 2: in my head. So he missed the thirty thousand mile service, 86 00:04:10,080 --> 00:04:12,080 Speaker 2: he missed the forty five thousand mile service, He missed 87 00:04:12,080 --> 00:04:15,400 Speaker 2: a sixty thousand mile service and finally something is breaking, 88 00:04:15,960 --> 00:04:17,720 Speaker 2: but it has to be cheap in order for him 89 00:04:17,760 --> 00:04:21,760 Speaker 2: to be able to adjustify doing it. You know, it's 90 00:04:21,760 --> 00:04:25,320 Speaker 2: a machine, guys, it really is. It's something you have 91 00:04:25,360 --> 00:04:29,040 Speaker 2: to maintain. And if you don't understand that, then I 92 00:04:29,080 --> 00:04:31,800 Speaker 2: can't help you. I really can't, because you've got to 93 00:04:31,839 --> 00:04:37,320 Speaker 2: realize that that machine, that maintenance item that's growing in 94 00:04:37,360 --> 00:04:42,520 Speaker 2: your driveway keeps you safe. It's what you get into 95 00:04:42,640 --> 00:04:45,400 Speaker 2: after work at night to go home. It's what keeps 96 00:04:45,440 --> 00:04:48,799 Speaker 2: your family warm and secure in the cold winter months 97 00:04:48,839 --> 00:04:52,359 Speaker 2: coming when you're traveling back and forth, especially over the holidays. 98 00:04:53,440 --> 00:04:55,960 Speaker 2: Why aren't you spending any money on it? That's my question, 99 00:04:56,720 --> 00:04:58,760 Speaker 2: because are you going to break down on the side 100 00:04:58,760 --> 00:04:59,960 Speaker 2: of the road and hope you get a cheap time? 101 00:05:00,640 --> 00:05:05,279 Speaker 2: Is that the next thing that we're looking for? You know, 102 00:05:05,320 --> 00:05:07,800 Speaker 2: I think you're asking the wrong questions if you're like 103 00:05:07,839 --> 00:05:10,800 Speaker 2: this guy, and I think you're really looking for the 104 00:05:10,839 --> 00:05:13,000 Speaker 2: wrong thing. I think you should be looking for a relationship. 105 00:05:13,040 --> 00:05:14,919 Speaker 2: I think you should be looking for somebody you can trust. 106 00:05:14,920 --> 00:05:16,560 Speaker 2: And I know everybody's shaking their head and go ron, 107 00:05:16,640 --> 00:05:19,520 Speaker 2: it's not like that. That's not real world well, I 108 00:05:19,560 --> 00:05:22,320 Speaker 2: don't know. I think it's real world. I have a 109 00:05:22,320 --> 00:05:25,720 Speaker 2: great relationship with my guy at the diner. You know, 110 00:05:26,040 --> 00:05:27,280 Speaker 2: it's where do you want to go eat? I want 111 00:05:27,279 --> 00:05:30,160 Speaker 2: to go see adel I don't even it doesn't matter 112 00:05:30,240 --> 00:05:31,560 Speaker 2: the name of the it's I want to go see 113 00:05:31,560 --> 00:05:33,680 Speaker 2: Adele because I've been you know, I've been going to 114 00:05:33,720 --> 00:05:37,000 Speaker 2: the same diner for twenty some odd years. Adele takes 115 00:05:37,080 --> 00:05:38,880 Speaker 2: very good care of us. You know, he's one of 116 00:05:38,880 --> 00:05:41,720 Speaker 2: those guys when you walk in, you sit down, uh 117 00:05:42,279 --> 00:05:45,640 Speaker 2: before before I get my jacket off. Sometimes my cup 118 00:05:45,680 --> 00:05:48,040 Speaker 2: of tea shows up, the basket with bread and rolls 119 00:05:48,320 --> 00:05:51,240 Speaker 2: and butter shows up, my salad shows up, and then 120 00:05:51,279 --> 00:05:52,640 Speaker 2: he says, what are you in the mood for it tonight? 121 00:05:52,680 --> 00:05:55,080 Speaker 2: I don't know, Adele. I'm you know, I'm feeling like 122 00:05:55,160 --> 00:05:57,719 Speaker 2: something chicken. Go bring me something chicken, and he'll bring 123 00:05:57,760 --> 00:06:00,240 Speaker 2: me whatever the chef's make in that day. That's good. 124 00:06:00,279 --> 00:06:03,560 Speaker 2: That's a chicken. Something chicken to Reno at Chicken Marsala. Whatever. 125 00:06:04,400 --> 00:06:07,400 Speaker 2: It's a relationship. I have a great relationship with Adele. 126 00:06:08,360 --> 00:06:11,240 Speaker 2: Sam's good too. It's Sam and Adele at the same diner, 127 00:06:11,320 --> 00:06:13,599 Speaker 2: and I love them both to death. They do a 128 00:06:13,640 --> 00:06:18,039 Speaker 2: great job. I've got a barber that same way, right, 129 00:06:18,920 --> 00:06:20,479 Speaker 2: it's not even you know, you ever look at a 130 00:06:20,480 --> 00:06:24,200 Speaker 2: barbershop at the relationship they have with clients. People walk in, 131 00:06:24,240 --> 00:06:25,919 Speaker 2: sit down, what you want? Well, you know, I wanted 132 00:06:26,000 --> 00:06:27,960 Speaker 2: this short and can of you know in the back, 133 00:06:28,000 --> 00:06:31,920 Speaker 2: and that tells me they haven't been there enough. I 134 00:06:32,600 --> 00:06:34,719 Speaker 2: get in. You know, I went down. I got a 135 00:06:34,720 --> 00:06:37,560 Speaker 2: haircut the other day, and I went in and I 136 00:06:37,640 --> 00:06:39,800 Speaker 2: sat down, and Zach and I looked at each other. 137 00:06:39,880 --> 00:06:42,360 Speaker 2: We smiled, and I gave him the shrug and he 138 00:06:42,400 --> 00:06:44,320 Speaker 2: went okay, and he gave me the haircut he's been 139 00:06:44,320 --> 00:06:47,520 Speaker 2: given me for the past one teen years because we 140 00:06:47,560 --> 00:06:52,480 Speaker 2: have a relationship. I do that a lot with regular clients, 141 00:06:52,520 --> 00:06:55,839 Speaker 2: regular customers. You know, it's here's my keys, ron, fix 142 00:06:55,920 --> 00:06:59,680 Speaker 2: my car, keep me safe. I don't want to break down. 143 00:06:59,720 --> 00:07:01,720 Speaker 2: I don't want to have to make phone calls at 144 00:07:01,760 --> 00:07:03,760 Speaker 2: midnight or ten o'clock at night, and when I come 145 00:07:03,760 --> 00:07:05,600 Speaker 2: out of work late, when I go shopping, when I 146 00:07:05,640 --> 00:07:07,599 Speaker 2: go to the movies, when I go away for the weekend. 147 00:07:07,800 --> 00:07:11,880 Speaker 2: I want my car safe and reliable, not not the 148 00:07:11,920 --> 00:07:14,760 Speaker 2: guy who's coming around asking how cheap can you do? 149 00:07:14,840 --> 00:07:19,160 Speaker 2: This and for that matter. And I explain that to 150 00:07:19,240 --> 00:07:22,040 Speaker 2: this gentleman, I said, you know, I've got to tell 151 00:07:22,080 --> 00:07:24,640 Speaker 2: you more than looking for somebody to do tyrod ends, 152 00:07:24,920 --> 00:07:27,240 Speaker 2: I said, what you're really looking for is a mechanic. 153 00:07:27,800 --> 00:07:30,560 Speaker 2: Well why, and he kind of got insulted. It was 154 00:07:30,560 --> 00:07:33,040 Speaker 2: sort of hilarious. Well why why am I looking for 155 00:07:33,080 --> 00:07:35,400 Speaker 2: a mechanic? I said, because you've already been to two places, 156 00:07:36,480 --> 00:07:39,480 Speaker 2: And to be honest with you, the tire place kind 157 00:07:39,480 --> 00:07:41,440 Speaker 2: of ripped you off. Well, how can you say that 158 00:07:41,520 --> 00:07:43,520 Speaker 2: I paid for four tires, they gave me four tires, 159 00:07:43,560 --> 00:07:47,200 Speaker 2: and they did a wheel alignment. Yeah, but when I 160 00:07:47,320 --> 00:07:49,960 Speaker 2: do the tyrod ends, or whoever does the tyrod ends, 161 00:07:51,040 --> 00:07:53,640 Speaker 2: whoever succeeds at being the cheapest at the bottom of 162 00:07:53,680 --> 00:07:55,960 Speaker 2: the barrel for you that you actually like because it's 163 00:07:56,000 --> 00:07:58,200 Speaker 2: a cheap price, which is I think the other thing 164 00:07:58,200 --> 00:08:00,480 Speaker 2: that kind of insulted them. But I'm just being honest. 165 00:08:00,600 --> 00:08:02,040 Speaker 2: You know, you get to an age where you don't 166 00:08:02,080 --> 00:08:04,440 Speaker 2: have time to fool around. It's let's call it like 167 00:08:04,480 --> 00:08:08,200 Speaker 2: I say it. I said, when I do tyrod ends, 168 00:08:08,200 --> 00:08:12,200 Speaker 2: I'm gonna have to do another wheel alignment. But why, Well, 169 00:08:12,280 --> 00:08:15,240 Speaker 2: because I said, imagine if your wrist unscrewed, and you 170 00:08:15,320 --> 00:08:18,200 Speaker 2: unscrewed your wrist, and you know you wanted to index 171 00:08:18,240 --> 00:08:20,520 Speaker 2: your wrist or lock your wrist in a certain position, 172 00:08:20,560 --> 00:08:22,840 Speaker 2: and you had to put it back on, and how 173 00:08:22,880 --> 00:08:24,640 Speaker 2: long is it? You know, how much did you change 174 00:08:24,640 --> 00:08:26,480 Speaker 2: by unscrewing it? Well, that's sort of the same thing 175 00:08:26,520 --> 00:08:29,120 Speaker 2: with a tyrod end. You've changed the wheel alignment when 176 00:08:29,160 --> 00:08:30,800 Speaker 2: you change the tyrod ind So if they knew you 177 00:08:30,840 --> 00:08:34,000 Speaker 2: needed tyrod ends, they should have explained that to you 178 00:08:34,080 --> 00:08:37,280 Speaker 2: before they did the four tires. Did they No, They 179 00:08:37,320 --> 00:08:38,959 Speaker 2: just seemed like they wanted to sell me tires into 180 00:08:38,960 --> 00:08:40,600 Speaker 2: a wheel alignment after I told them I didn't want 181 00:08:40,600 --> 00:08:44,080 Speaker 2: to do the tyrods because it was too much money. Right, 182 00:08:45,040 --> 00:08:48,079 Speaker 2: So doesn't that mean they cheated you? Well, I got 183 00:08:48,080 --> 00:08:50,120 Speaker 2: what I paid for. Yeah, but now you're gonna have 184 00:08:50,120 --> 00:08:53,480 Speaker 2: to pay for it again. What are you looking for 185 00:08:53,520 --> 00:08:56,400 Speaker 2: in a repair shop? You got to look for a relationship. 186 00:08:56,600 --> 00:08:59,559 Speaker 2: It's that relationship. It's that safety factor. And I realized 187 00:08:59,559 --> 00:09:02,800 Speaker 2: not every can give that because some shops, hey, you 188 00:09:02,840 --> 00:09:05,360 Speaker 2: know what, some shops in my industry, they're from the 189 00:09:05,400 --> 00:09:08,280 Speaker 2: stone age. They just don't get it. I talk to 190 00:09:08,320 --> 00:09:11,040 Speaker 2: guys all week long. You know, we'll talk about certain 191 00:09:11,080 --> 00:09:13,760 Speaker 2: problems they're having, and we kind of kip its around, 192 00:09:13,760 --> 00:09:17,200 Speaker 2: and mechanics are great coffee clutters. And they'll be talking 193 00:09:17,200 --> 00:09:19,480 Speaker 2: about parts that I stopped using three years ago, and 194 00:09:19,480 --> 00:09:21,199 Speaker 2: I'll say, gee, why you're still using that line of 195 00:09:21,240 --> 00:09:23,480 Speaker 2: brake pad. I had nothing but problems with them. Yeah, 196 00:09:23,520 --> 00:09:26,720 Speaker 2: but it lasts pasted the warranty period. Answer most commonly given. 197 00:09:27,000 --> 00:09:29,080 Speaker 2: It lasts pasted the warranty period. And I get the 198 00:09:29,120 --> 00:09:32,040 Speaker 2: parts for free from the manufacturer, but I get to 199 00:09:32,120 --> 00:09:36,640 Speaker 2: charge the customer for labor again. Huh, Well, I guess 200 00:09:36,679 --> 00:09:40,640 Speaker 2: that's how we're drumming up business. No wonder. Everybody's asking 201 00:09:40,679 --> 00:09:43,080 Speaker 2: how cheap? No wonder, this industry has such a bad rap. 202 00:09:44,440 --> 00:09:47,600 Speaker 2: But you can change that. Mechanics can change that too. 203 00:09:48,240 --> 00:09:51,440 Speaker 2: They've just got to adopt better policies. But you, the 204 00:09:51,520 --> 00:09:54,480 Speaker 2: client can change that by demanding more and not just 205 00:09:54,559 --> 00:10:00,199 Speaker 2: demanding better pricing, demand a better relationship. Eighty five six 206 00:10:00,280 --> 00:10:02,120 Speaker 2: zero nine nine zero zero. I'm r on a nanny in 207 00:10:02,120 --> 00:10:03,840 Speaker 2: the car doctor. I'm here to answer your car questions 208 00:10:03,840 --> 00:10:06,320 Speaker 2: and everything else in between. I'll be back right after this. 209 00:10:10,200 --> 00:10:12,480 Speaker 2: Let's get out to Colorado. And talk to Billy this week. 210 00:10:12,480 --> 00:10:14,800 Speaker 2: He's got a VW he's working on. Billy, how'd you 211 00:10:14,840 --> 00:10:16,439 Speaker 2: make out with the Nissan? Does that resolved? 212 00:10:17,720 --> 00:10:20,920 Speaker 4: Well, the new cat is in, but it'll have to 213 00:10:20,920 --> 00:10:23,359 Speaker 4: wait until this one's done and out of the garage. 214 00:10:24,240 --> 00:10:28,040 Speaker 4: Today I'm changing, yeah, exactly. So today I'm changing the 215 00:10:28,360 --> 00:10:32,160 Speaker 4: oil filter, housing and oil cooler on a twenty ten 216 00:10:32,360 --> 00:10:34,320 Speaker 4: Volkswagon jet at two point five liter. 217 00:10:34,520 --> 00:10:39,040 Speaker 3: Okay, there is a ton of oil in the coolert system, right, 218 00:10:40,440 --> 00:10:43,240 Speaker 3: So I don't have a machine for this. So I 219 00:10:43,320 --> 00:10:46,920 Speaker 3: was wondering your advice on the best way to give 220 00:10:46,920 --> 00:10:48,719 Speaker 3: this thing a thoral flush. 221 00:10:48,760 --> 00:10:51,880 Speaker 2: I have a machine, and I don't use it on Volkswagons. 222 00:10:51,960 --> 00:10:55,360 Speaker 2: And I'll tell you why. If you pop the hood, 223 00:10:55,360 --> 00:10:57,000 Speaker 2: look at the hood. Where's the coolant bottle on the 224 00:10:57,000 --> 00:10:57,920 Speaker 2: passenger side? 225 00:10:58,880 --> 00:10:59,200 Speaker 5: Yes? 226 00:10:59,360 --> 00:11:01,840 Speaker 2: Okay? How many hoses go to the top of the 227 00:11:01,840 --> 00:11:03,040 Speaker 2: coolant jug One? 228 00:11:04,720 --> 00:11:05,880 Speaker 3: Oh, give me just a step here. 229 00:11:07,160 --> 00:11:15,640 Speaker 2: I believe it's one, one small diameter hose. Yes, yes, 230 00:11:15,679 --> 00:11:19,480 Speaker 2: that's right. Okay, check your check your flow of operation, 231 00:11:20,080 --> 00:11:23,440 Speaker 2: get that vehicle warm, let it cool down so it 232 00:11:23,440 --> 00:11:26,079 Speaker 2: doesn't burp in your face, and then when you're comfortable, 233 00:11:26,320 --> 00:11:28,360 Speaker 2: take the cap off. And then start it up again. 234 00:11:29,280 --> 00:11:32,679 Speaker 2: Coolant and I'm ninety nine percent certain is the way 235 00:11:32,720 --> 00:11:36,800 Speaker 2: it works, Bill, I'm I'm just being cautious. Coolant in 236 00:11:36,840 --> 00:11:40,080 Speaker 2: that vehicle comes in that small tube, that small hose, 237 00:11:40,440 --> 00:11:43,240 Speaker 2: and out the bottom tube. That tube is the reserc 238 00:11:43,400 --> 00:11:45,719 Speaker 2: right that that's it comes off. The engine, comes off 239 00:11:45,760 --> 00:11:48,880 Speaker 2: the block and feeds that coolant reservoir bottle, which then 240 00:11:48,880 --> 00:11:53,000 Speaker 2: feeds the radiator and the rest of the cooling system. Right, yes, Okay, 241 00:11:53,200 --> 00:11:56,440 Speaker 2: So if that's the way coolant flows, if you take 242 00:11:56,520 --> 00:12:01,240 Speaker 2: that small black hose off the coolant bottle, right and 243 00:12:01,720 --> 00:12:04,199 Speaker 2: put a splice in there. You know a bunch of 244 00:12:04,240 --> 00:12:08,040 Speaker 2: different companies make coolant tube splices. Okay, put a splice 245 00:12:08,080 --> 00:12:10,360 Speaker 2: in there with a long hose, go down into a bucket, 246 00:12:11,360 --> 00:12:14,720 Speaker 2: and it would theoretically drain all the coolant out down 247 00:12:14,760 --> 00:12:15,280 Speaker 2: that hose. 248 00:12:15,360 --> 00:12:15,600 Speaker 6: Right. 249 00:12:17,000 --> 00:12:20,600 Speaker 2: Sure, Okay, put another hose on the nipple that you've 250 00:12:20,800 --> 00:12:24,840 Speaker 2: left exposed. Put a rubber hose there, drop that down 251 00:12:24,880 --> 00:12:27,079 Speaker 2: to the ground. Make it long enough. Put a pair 252 00:12:27,080 --> 00:12:28,880 Speaker 2: of crimp pliers so you can close it off so 253 00:12:28,920 --> 00:12:32,760 Speaker 2: you're not pulling in air, right, or you're not giving 254 00:12:32,800 --> 00:12:34,679 Speaker 2: it a place for it to get excess and spill 255 00:12:34,679 --> 00:12:37,840 Speaker 2: out and get sloppy should it bubble up. And the 256 00:12:37,880 --> 00:12:39,280 Speaker 2: only thing you have to do here is if you 257 00:12:39,280 --> 00:12:41,240 Speaker 2: don't have one, is purchase a funnel with the right 258 00:12:41,280 --> 00:12:43,200 Speaker 2: adapter to fit the top of the bottle. It's going 259 00:12:43,240 --> 00:12:46,080 Speaker 2: to be a screw thread style funnel, so it's you know, 260 00:12:46,120 --> 00:12:47,600 Speaker 2: spend a little bit of money. But if you're gonna 261 00:12:47,600 --> 00:12:52,000 Speaker 2: work on Volkswagens, this is the trauma. Okay, And now 262 00:12:52,200 --> 00:12:55,280 Speaker 2: get the vehicle warm and all you have to do 263 00:12:55,400 --> 00:12:59,920 Speaker 2: is measure out your coolant beforehand, all right, and just 264 00:13:00,080 --> 00:13:03,280 Speaker 2: started up. Let it runs that white bottle, the round 265 00:13:03,280 --> 00:13:06,319 Speaker 2: bottle goes down, keep adding cooling to it. If it's 266 00:13:06,360 --> 00:13:09,360 Speaker 2: a two gallon system or whatever the number is. When 267 00:13:09,360 --> 00:13:13,480 Speaker 2: you're done pouring in your two gallons, you've effectively replaced 268 00:13:13,520 --> 00:13:17,839 Speaker 2: all the coolant, right, okay, Right, it's just the car 269 00:13:17,920 --> 00:13:19,920 Speaker 2: is actually going to do the exchange for you. It's 270 00:13:20,040 --> 00:13:22,480 Speaker 2: it's one of the simpler exchanges. I looked at it 271 00:13:22,559 --> 00:13:25,720 Speaker 2: once because on a Volkswagen you've got all those crazy 272 00:13:25,760 --> 00:13:28,280 Speaker 2: hose clamps with the clips and the plastic ends and 273 00:13:28,760 --> 00:13:31,319 Speaker 2: you can't get to anything. There's no adapter for that. Well, 274 00:13:31,360 --> 00:13:34,520 Speaker 2: there probably isn't in the Fatherland, but it's probably too expensive. 275 00:13:35,080 --> 00:13:36,800 Speaker 2: And you know, for the average guy to do it 276 00:13:36,840 --> 00:13:40,120 Speaker 2: as a di wire, it just doesn't work. So I 277 00:13:40,160 --> 00:13:41,800 Speaker 2: looked at it and I said, I wonder how cooling 278 00:13:41,840 --> 00:13:44,120 Speaker 2: flow goes on this? And sure enough, and I've done 279 00:13:44,120 --> 00:13:46,400 Speaker 2: it that way multiple times and it works really well. 280 00:13:46,440 --> 00:13:50,520 Speaker 2: Now you've got oil in the system. If you've got 281 00:13:50,520 --> 00:13:54,079 Speaker 2: some oil contamination, you want to pick some sort of 282 00:13:54,120 --> 00:13:57,800 Speaker 2: a corrosious corrosive clean or something not caustic, something that 283 00:13:57,840 --> 00:14:00,160 Speaker 2: won't hurt aluminum. You know, you're gonna have to it 284 00:14:00,160 --> 00:14:03,000 Speaker 2: down to your local advance and start reading you know, chemicals, 285 00:14:03,080 --> 00:14:05,080 Speaker 2: and you know what's good for aluminum. What does a 286 00:14:05,080 --> 00:14:06,280 Speaker 2: good flush? All? 287 00:14:06,400 --> 00:14:06,640 Speaker 3: Right? 288 00:14:08,120 --> 00:14:10,800 Speaker 2: And then you know, use that cleaner through however they 289 00:14:10,840 --> 00:14:14,040 Speaker 2: direct it, and then do your exchange and you should 290 00:14:14,080 --> 00:14:16,920 Speaker 2: be fine, right, that should that should work with that 291 00:14:16,920 --> 00:14:19,440 Speaker 2: should work without a problem. And of course, you know, 292 00:14:19,560 --> 00:14:22,360 Speaker 2: pick a good coolant, I know you will, right, You've 293 00:14:22,400 --> 00:14:23,760 Speaker 2: got to You've got to find some of that meets 294 00:14:23,760 --> 00:14:26,040 Speaker 2: I think it's G twelve is the spec Peak makes 295 00:14:26,080 --> 00:14:28,560 Speaker 2: great coolant for this application, like all the rest of 296 00:14:28,600 --> 00:14:31,040 Speaker 2: the applications. If you want to just go, just go 297 00:14:31,040 --> 00:14:33,000 Speaker 2: Google search peak coolant and they'll bring you to the 298 00:14:33,040 --> 00:14:35,240 Speaker 2: website and they'll talk about you could use all makes, 299 00:14:35,280 --> 00:14:37,960 Speaker 2: all models, or you can find their specific coolant whatever 300 00:14:37,960 --> 00:14:39,720 Speaker 2: they're making for that vehicle, and you'll be fine. 301 00:14:39,760 --> 00:14:42,000 Speaker 3: But you know, and then over I have two gallons 302 00:14:42,000 --> 00:14:44,320 Speaker 3: of peak concentrate perfect in front. 303 00:14:44,120 --> 00:14:46,120 Speaker 2: Of me, perfect, and you know, and if it's if 304 00:14:46,160 --> 00:14:49,440 Speaker 2: it says two gallons and you mix up four as 305 00:14:49,640 --> 00:14:52,040 Speaker 2: as you want to overdo it, you can overdo it. 306 00:14:52,360 --> 00:14:54,160 Speaker 2: Just go get a big bucket, go to home depot, 307 00:14:54,160 --> 00:14:56,800 Speaker 2: get a Homer bucket, right, and just have this big 308 00:14:56,840 --> 00:14:59,680 Speaker 2: giant bucket of coolant, and you know it'll work fine, 309 00:14:59,720 --> 00:15:02,240 Speaker 2: It'll work absolutely fine. All right. Just you're gonna need 310 00:15:02,280 --> 00:15:05,520 Speaker 2: some hoses and adapters and yeah, Volkswagon actually that's one 311 00:15:05,520 --> 00:15:07,120 Speaker 2: of the things they do really well. They made cool 312 00:15:07,160 --> 00:15:09,880 Speaker 2: and flushes on those cars very very easy. 313 00:15:11,120 --> 00:15:12,160 Speaker 5: Okay, cool, all right. 314 00:15:12,040 --> 00:15:16,160 Speaker 2: Sir, You're welcome. Bill, You'll be well. Have a good week, 315 00:15:17,160 --> 00:15:19,840 Speaker 2: you too, hy Bobby. I talked to Billy a couple 316 00:15:19,920 --> 00:15:21,920 Speaker 2: of times this week. He was going through that Nissan 317 00:15:21,960 --> 00:15:25,000 Speaker 2: pathfinder we talked about last week, and I think he's 318 00:15:25,040 --> 00:15:27,360 Speaker 2: on the right path with that truck. He finally got 319 00:15:27,360 --> 00:15:30,280 Speaker 2: that solved, and you know, now he's onto the next thing. 320 00:15:31,120 --> 00:15:33,880 Speaker 2: I'd like to see his garage. He's he's he's out 321 00:15:33,880 --> 00:15:35,880 Speaker 2: there working in Colorado, i think, on all the neighbors 322 00:15:35,880 --> 00:15:38,760 Speaker 2: and the family cars and doing his thing. So but 323 00:15:39,480 --> 00:15:46,400 Speaker 2: definitely definitely always a good time talking to Bill. So yeah, 324 00:15:46,440 --> 00:15:48,400 Speaker 2: and that's you know what, and there, that's what this 325 00:15:48,480 --> 00:15:51,360 Speaker 2: show is about. Right. We talked in the beginning about 326 00:15:51,360 --> 00:15:53,480 Speaker 2: what's this show about about me explaining what goes on 327 00:15:53,480 --> 00:15:55,560 Speaker 2: in the shop. That's what this show is about. I'm 328 00:15:55,560 --> 00:15:57,880 Speaker 2: there for guys like Bill. I'm there for you. I'm 329 00:15:57,920 --> 00:15:59,800 Speaker 2: here to help you guys understand what it is to 330 00:16:00,280 --> 00:16:03,000 Speaker 2: cars and try and come up with simpler solutions, you know, 331 00:16:03,040 --> 00:16:05,160 Speaker 2: because we don't have time to waste. We had a 332 00:16:05,160 --> 00:16:08,360 Speaker 2: guy this week walking to the shop that made an 333 00:16:08,360 --> 00:16:11,840 Speaker 2: appointment new customer or tried to be a new customer, 334 00:16:12,680 --> 00:16:15,800 Speaker 2: and he had brake shake and he had taken it 335 00:16:15,800 --> 00:16:17,520 Speaker 2: to a couple of shops and they looked at this. 336 00:16:17,640 --> 00:16:19,600 Speaker 2: They looked at that. They put brakes on the car 337 00:16:19,960 --> 00:16:22,600 Speaker 2: within the last six to eight months and it sort 338 00:16:22,640 --> 00:16:24,440 Speaker 2: of fixed it, but it didn't and then it came 339 00:16:24,480 --> 00:16:26,920 Speaker 2: back and then it got worse and all right, listen, 340 00:16:27,280 --> 00:16:28,960 Speaker 2: I'm happy to work on the car. I'm happy to 341 00:16:29,000 --> 00:16:31,400 Speaker 2: work for you, all right. I need an hour shop time. 342 00:16:32,760 --> 00:16:34,200 Speaker 2: I've got to do some road tests. I've got to 343 00:16:34,240 --> 00:16:35,720 Speaker 2: put it up in the air, i've got to pull wheels. 344 00:16:35,720 --> 00:16:37,360 Speaker 2: I've got to get out a dial indicator. I've got 345 00:16:37,400 --> 00:16:38,800 Speaker 2: to start to look at things. I've never seen the 346 00:16:38,880 --> 00:16:41,640 Speaker 2: vehicle before. I have to baseline the car. An hour 347 00:16:41,680 --> 00:16:44,040 Speaker 2: of time sound reasonable to you, It sounded reasonable to me. 348 00:16:44,280 --> 00:16:46,320 Speaker 2: I've never been to a doctor's office where they didn't 349 00:16:46,320 --> 00:16:50,000 Speaker 2: begin doing some basic testing and you know there's costs involved, 350 00:16:50,760 --> 00:16:52,760 Speaker 2: and hey, that's great, I can deal with that, no 351 00:16:52,800 --> 00:16:55,680 Speaker 2: problem in hour. Okay, yeah, great, good. Well, Wednesday came 352 00:16:55,720 --> 00:16:59,200 Speaker 2: and went and he he never showed. And what do 353 00:16:59,240 --> 00:16:59,800 Speaker 2: you do with that? 354 00:17:00,680 --> 00:17:00,920 Speaker 5: Right? 355 00:17:01,360 --> 00:17:03,640 Speaker 2: You know, the great poet Carl Samberg said time is 356 00:17:03,640 --> 00:17:05,639 Speaker 2: the coin of life. I actually thought it was Kenny Wassmer, 357 00:17:05,760 --> 00:17:07,119 Speaker 2: kid I went to high school with, because that was 358 00:17:07,119 --> 00:17:10,359 Speaker 2: his yearbook quote. Kenny wrote, time is the coin of life. 359 00:17:10,400 --> 00:17:12,360 Speaker 2: Be careful lest you let others spend it for you. 360 00:17:13,960 --> 00:17:15,760 Speaker 2: I found out later on it was Carl Samberg's. I 361 00:17:15,760 --> 00:17:18,160 Speaker 2: guess that's where Kenny got it. From But regardless, it's 362 00:17:18,160 --> 00:17:21,239 Speaker 2: still true. Who's got time to waste? If you make 363 00:17:21,240 --> 00:17:22,720 Speaker 2: an appointment? If you make an appointment with me and 364 00:17:22,760 --> 00:17:25,399 Speaker 2: you don't show, you're on the no fly list. And 365 00:17:25,520 --> 00:17:27,640 Speaker 2: I hear a lot of shops doing that now because 366 00:17:28,000 --> 00:17:30,040 Speaker 2: who's got time to waste? It's too expensive the Runner 367 00:17:30,080 --> 00:17:32,560 Speaker 2: repair shop. But think about it, what are you looking for? 368 00:17:32,640 --> 00:17:34,639 Speaker 2: You're looking for a relationship. There's a right and the 369 00:17:34,680 --> 00:17:37,000 Speaker 2: wrong way to go about it. A five, five, five, six, 370 00:17:37,240 --> 00:17:39,240 Speaker 2: nine nine zero zero run a ding of the car. Doctor, 371 00:17:39,280 --> 00:17:40,480 Speaker 2: I'll be back right after. 372 00:17:40,320 --> 00:18:02,960 Speaker 6: This, promises, sweets to the open road tonight, doctor car advice. 373 00:18:02,720 --> 00:18:13,080 Speaker 2: To right, and let's go over to Andrea in Delaware. Andrea, 374 00:18:13,320 --> 00:18:14,679 Speaker 2: is it Andrea? Or Andrea? 375 00:18:14,760 --> 00:18:15,560 Speaker 7: Which is Andrea? 376 00:18:15,720 --> 00:18:18,359 Speaker 2: Andrea? Let's get it right. So how can I help 377 00:18:18,400 --> 00:18:19,200 Speaker 2: you today, sweetheart? 378 00:18:19,960 --> 00:18:24,440 Speaker 7: Yeah, So, my husband has a twenty seventeen Dodge Ram pickup. 379 00:18:24,600 --> 00:18:29,679 Speaker 7: It's a six point forward Leader tradesman, right, and we 380 00:18:29,720 --> 00:18:33,399 Speaker 7: bought it used in twenty one, I think it was. 381 00:18:33,680 --> 00:18:39,119 Speaker 7: And we just started noticing a whining sounds like it 382 00:18:39,240 --> 00:18:44,280 Speaker 7: maybe coming from the front end, and we noticed it 383 00:18:44,320 --> 00:18:49,560 Speaker 7: more on takeoff. It seems louder. At that point we 384 00:18:49,640 --> 00:18:52,720 Speaker 7: took it over to the Dodge dealer. We'd been taking 385 00:18:52,760 --> 00:18:57,400 Speaker 7: it there because we hadn't extended on it, and so 386 00:18:57,480 --> 00:19:02,320 Speaker 7: they checked it out and they said they they did 387 00:19:02,359 --> 00:19:06,240 Speaker 7: some updates actually on the transmission, and they also did 388 00:19:06,480 --> 00:19:12,880 Speaker 7: a relearn relearn, but they didn't find anything as far 389 00:19:12,920 --> 00:19:16,399 Speaker 7: as the whining, but they well, actually they didn't tell 390 00:19:16,440 --> 00:19:17,840 Speaker 7: us that at the time, so we took it home, 391 00:19:17,880 --> 00:19:21,960 Speaker 7: thinking the whining was was fixed because of the relearn. 392 00:19:22,040 --> 00:19:22,600 Speaker 5: They said that. 393 00:19:25,920 --> 00:19:28,840 Speaker 7: In that adaptive relearn, it probably would have taken care 394 00:19:28,880 --> 00:19:30,480 Speaker 7: of some road noise and stuff like that. 395 00:19:32,600 --> 00:19:36,120 Speaker 2: Okay, go ahead, Yeah, I'm not buying it, so that's 396 00:19:36,119 --> 00:19:38,760 Speaker 2: why you're here, but go ahead, right. 397 00:19:38,680 --> 00:19:42,399 Speaker 7: So the wine was still there, so we ended up 398 00:19:42,440 --> 00:19:43,040 Speaker 7: taking it back. 399 00:19:43,280 --> 00:19:44,960 Speaker 2: What a surprise, go ahead. 400 00:19:46,000 --> 00:19:49,800 Speaker 7: And so at that point they told us that they 401 00:19:49,880 --> 00:19:53,440 Speaker 7: thought it was that we needed to replace the lower 402 00:19:53,480 --> 00:19:58,800 Speaker 7: ball joints and front wheel bearings and which they wanted 403 00:19:58,840 --> 00:20:02,040 Speaker 7: to charge us thirty two dollars to have done. 404 00:20:02,200 --> 00:20:06,480 Speaker 2: Well wait, wait, wait, wait, wait wait a minute, let's 405 00:20:06,840 --> 00:20:10,240 Speaker 2: let's back up the truck. No pun intended. How do 406 00:20:10,320 --> 00:20:18,320 Speaker 2: we get from Yeah, uh, so you know what, any 407 00:20:18,400 --> 00:20:22,800 Speaker 2: any diagnosis been done here? Andrea like has anybody driven 408 00:20:22,880 --> 00:20:25,959 Speaker 2: this has anybody you know? Is this wine? You know? 409 00:20:26,080 --> 00:20:28,480 Speaker 2: Is it? Is it there from the moment you start out? 410 00:20:28,680 --> 00:20:31,680 Speaker 2: Is it there if I sit still and put it 411 00:20:31,760 --> 00:20:33,640 Speaker 2: in neutral and rev it up? Is it the same 412 00:20:33,720 --> 00:20:35,960 Speaker 2: noise as park? Is it there only when I'm in drive? 413 00:20:36,080 --> 00:20:37,920 Speaker 2: Is it different if I'm in low? Is it different 414 00:20:37,920 --> 00:20:38,880 Speaker 2: if I'm in reverse? 415 00:20:40,200 --> 00:20:42,600 Speaker 7: It's only there when we go to take off. It's 416 00:20:42,600 --> 00:20:45,960 Speaker 7: not there for sitting still or revenue the engine. It's 417 00:20:45,960 --> 00:20:46,960 Speaker 7: only on takeoff. 418 00:20:47,280 --> 00:20:54,080 Speaker 2: Okay, so it's it's at speed? Yes, okay, so you know, 419 00:20:54,480 --> 00:20:57,879 Speaker 2: goofy things? Are the tires chopped? You know? Are the 420 00:20:57,960 --> 00:21:01,560 Speaker 2: tires lumpy? Are they wearing funny? Can we put it 421 00:21:01,600 --> 00:21:03,679 Speaker 2: on a lift up in the air and have somebody 422 00:21:03,760 --> 00:21:05,840 Speaker 2: drive it at twenty miles an hour and have somebody 423 00:21:05,840 --> 00:21:09,000 Speaker 2: with a no pun intended mechanic stethoscope? Listen to the 424 00:21:09,000 --> 00:21:13,480 Speaker 2: two front wheel bearings. Listen to the front differential, Listen 425 00:21:13,600 --> 00:21:17,119 Speaker 2: to you know, carrier bearings inside the diff I mean 426 00:21:17,160 --> 00:21:20,360 Speaker 2: there's there's there's about ten or twelve steps we can 427 00:21:20,400 --> 00:21:23,720 Speaker 2: go through here process of elimination. Let's let's talk about 428 00:21:23,760 --> 00:21:26,160 Speaker 2: what's good. Does it need ball joints? Well, that should 429 00:21:26,200 --> 00:21:28,679 Speaker 2: be a simple answer of gee, guys, it's it's the 430 00:21:28,760 --> 00:21:30,520 Speaker 2: front ends loose, you know, the ball joints or the 431 00:21:30,600 --> 00:21:32,959 Speaker 2: rubber boots are torn or collapsed. Or of course, why 432 00:21:32,960 --> 00:21:35,119 Speaker 2: I didn't notice that when they were doing the transmission 433 00:21:35,200 --> 00:21:36,960 Speaker 2: work prior. I don't know. But maybe this is the 434 00:21:36,960 --> 00:21:41,280 Speaker 2: thing they need to sell this week, you know, you know, 435 00:21:41,400 --> 00:21:46,560 Speaker 2: so I understand why you have your doubt. I think 436 00:21:46,600 --> 00:21:48,440 Speaker 2: in this case, you've got to get a second opinion 437 00:21:49,680 --> 00:21:52,320 Speaker 2: beyond me. Oh okay, go ahead, I'm sorry I mean 438 00:21:52,320 --> 00:21:52,840 Speaker 2: to interrupt. 439 00:21:52,880 --> 00:21:56,399 Speaker 7: Go ahead, that's good. Yeah, So we we got went 440 00:21:56,440 --> 00:21:58,239 Speaker 7: and picked up the truck to them. We were going 441 00:21:58,320 --> 00:22:01,359 Speaker 7: to get a second opinion. So we did, and this 442 00:22:01,480 --> 00:22:06,280 Speaker 7: guy said that everything was tight. It does not need 443 00:22:06,960 --> 00:22:10,560 Speaker 7: either of the repairs that this other guy said it needed, right. 444 00:22:10,760 --> 00:22:10,840 Speaker 5: And. 445 00:22:14,119 --> 00:22:18,000 Speaker 7: I'm just he couldn't really hear the wine. So my 446 00:22:18,119 --> 00:22:21,159 Speaker 7: husband took the truck back over there. He listened, He 447 00:22:21,760 --> 00:22:23,920 Speaker 7: had him, you know, listen with him in the truck. 448 00:22:23,960 --> 00:22:28,000 Speaker 7: They took it for a test dripe, and he said 449 00:22:28,000 --> 00:22:31,720 Speaker 7: he really didn't think it was anything, but potentially he 450 00:22:31,800 --> 00:22:35,760 Speaker 7: needed to have a transmission guy look at it just 451 00:22:35,800 --> 00:22:36,560 Speaker 7: to rule that out. 452 00:22:36,840 --> 00:22:38,840 Speaker 2: So it sounds like people are thinking it's in the 453 00:22:38,880 --> 00:22:40,720 Speaker 2: trans Yeah. 454 00:22:40,880 --> 00:22:45,320 Speaker 7: But so here's the thing. Since we've been driving it, 455 00:22:45,440 --> 00:22:48,919 Speaker 7: this has been three weeks now, and it seems like 456 00:22:49,200 --> 00:22:51,400 Speaker 7: the noise is getting less and less all the time. 457 00:22:51,440 --> 00:22:55,400 Speaker 7: So I'm wondering if those transmission updates might have been 458 00:22:55,440 --> 00:22:55,919 Speaker 7: the issue. 459 00:22:56,600 --> 00:23:00,240 Speaker 2: Could be it would listen. I never rule out I 460 00:23:00,280 --> 00:23:04,960 Speaker 2: never rule out software as a solution, all right. I've 461 00:23:04,960 --> 00:23:09,840 Speaker 2: seen software do some really strange things, So I can't 462 00:23:09,880 --> 00:23:15,560 Speaker 2: say no, it's impossible. My question. My question is, and 463 00:23:15,640 --> 00:23:18,520 Speaker 2: here you go, kiddo. You need a relationship, right, you 464 00:23:18,560 --> 00:23:20,160 Speaker 2: need to take it to somebody that you can trust 465 00:23:20,160 --> 00:23:23,720 Speaker 2: it'll guide you when they updated the trends, and I'm 466 00:23:23,840 --> 00:23:26,480 Speaker 2: sure this is I'm going to be pretty certain that 467 00:23:26,520 --> 00:23:29,560 Speaker 2: this is the plastic pan transmission with the filter built in. 468 00:23:29,640 --> 00:23:32,240 Speaker 2: That's you know, if we wait till Tuesday, there'll be 469 00:23:32,280 --> 00:23:36,240 Speaker 2: three more electronic updates available for it. I'm sure you know. 470 00:23:36,359 --> 00:23:38,480 Speaker 2: It's just one of those that you know, if this 471 00:23:38,560 --> 00:23:40,680 Speaker 2: vehicle has any kind of mileage on it, they're doing 472 00:23:40,680 --> 00:23:42,800 Speaker 2: all sorts of things. It seems to extend the life, 473 00:23:42,840 --> 00:23:44,840 Speaker 2: and a lot of it's through software and how they're 474 00:23:44,840 --> 00:23:48,000 Speaker 2: doing it. I don't think anybody knows except the software engineers. 475 00:23:48,640 --> 00:23:51,639 Speaker 2: So I think at this point, if you've got a 476 00:23:51,680 --> 00:23:54,720 Speaker 2: clean bill of health for safety, that the ball joints 477 00:23:54,720 --> 00:23:58,600 Speaker 2: are tight, that everything else is okay. I think the 478 00:23:58,680 --> 00:24:01,199 Speaker 2: next time this truck needs an oil change, you're going 479 00:24:01,280 --> 00:24:02,520 Speaker 2: to take it to the guy who gave you the 480 00:24:02,560 --> 00:24:06,840 Speaker 2: second opinion and start a relationship there and see how 481 00:24:06,840 --> 00:24:10,080 Speaker 2: he does. And in the meantime, if the wine goes away, 482 00:24:10,119 --> 00:24:14,960 Speaker 2: if the wine diminishes, then the software update did it. 483 00:24:14,960 --> 00:24:18,840 Speaker 2: It's not impossible. I've seen software do some really crazy things, 484 00:24:18,920 --> 00:24:23,160 Speaker 2: especially this year. But just you know, I'm just cautious 485 00:24:23,240 --> 00:24:24,560 Speaker 2: like you. Makes sense? 486 00:24:25,480 --> 00:24:26,840 Speaker 7: Yeah, yeah, absolutely so. 487 00:24:26,880 --> 00:24:28,160 Speaker 2: How many miles around this truck? 488 00:24:29,200 --> 00:24:29,920 Speaker 3: Not that much? 489 00:24:29,960 --> 00:24:33,359 Speaker 7: Actually, I think it's around seventy three. 490 00:24:33,600 --> 00:24:36,280 Speaker 2: Okay, did you do a sixty thousand mile service to it? 491 00:24:36,320 --> 00:24:36,639 Speaker 2: Do you know? 492 00:24:39,280 --> 00:24:39,840 Speaker 7: I think so? 493 00:24:40,040 --> 00:24:42,840 Speaker 2: Yeah, you may want to check into that because at 494 00:24:42,920 --> 00:24:45,000 Speaker 2: sixty especially on a truck, is he using it for 495 00:24:45,119 --> 00:24:49,560 Speaker 2: like work? Is he construction or something or no, just 496 00:24:49,800 --> 00:24:53,840 Speaker 2: personal vehicle? Yeah, you know, at the very least it 497 00:24:53,880 --> 00:24:56,000 Speaker 2: sounds like they service the trans But at the very 498 00:24:56,080 --> 00:24:57,960 Speaker 2: least you want to do a drain and fill on 499 00:24:58,000 --> 00:25:01,920 Speaker 2: the transfer case and it wouldn't hurt right process of elimination. 500 00:25:02,000 --> 00:25:04,920 Speaker 2: If you're doing a drain and fill on transfer caation 501 00:25:05,040 --> 00:25:07,440 Speaker 2: the front and the rear differential. Just look for any 502 00:25:07,440 --> 00:25:10,160 Speaker 2: signs of metallic in the in the fluid, any signs 503 00:25:10,160 --> 00:25:12,320 Speaker 2: of metal in the fluid. It might tell you something 504 00:25:12,359 --> 00:25:14,080 Speaker 2: that's coming apart. That might be the cause of your 505 00:25:14,119 --> 00:25:17,320 Speaker 2: wine too. But I'm surprised, and you know, I tell 506 00:25:17,359 --> 00:25:19,800 Speaker 2: people this and they seem it's like I've invented something new, 507 00:25:19,840 --> 00:25:22,320 Speaker 2: which I don't think I have. But I'm surprised to 508 00:25:22,440 --> 00:25:26,000 Speaker 2: not to hear that. It sounds like these guys don't 509 00:25:26,040 --> 00:25:28,440 Speaker 2: listen to things up on the lift of a mechanic stethoscope. 510 00:25:28,840 --> 00:25:31,639 Speaker 2: I've been doing it for forty years. It's it's just 511 00:25:31,720 --> 00:25:34,280 Speaker 2: something you do, you know. So I don't know why 512 00:25:34,320 --> 00:25:36,280 Speaker 2: they're you know, why they haven't brought that up, and 513 00:25:36,320 --> 00:25:37,840 Speaker 2: at least say and I would tell you, And I 514 00:25:37,880 --> 00:25:39,960 Speaker 2: would think they would tell you, Hey, Andrea, we listened 515 00:25:39,960 --> 00:25:41,280 Speaker 2: to it up in the air with a scope or 516 00:25:41,359 --> 00:25:44,360 Speaker 2: with a mechanic stethoscope, and we didn't hear any noise 517 00:25:44,440 --> 00:25:47,080 Speaker 2: or here's where the noise is, you know. 518 00:25:47,080 --> 00:25:51,000 Speaker 7: It is that a normal practice for mechanics. 519 00:25:50,600 --> 00:25:52,280 Speaker 2: I encourage it. 520 00:25:53,560 --> 00:25:54,080 Speaker 4: I do it. 521 00:25:54,240 --> 00:25:56,199 Speaker 2: I've seen other mechanics do it. I don't see it 522 00:25:56,240 --> 00:25:59,720 Speaker 2: nearly as much as I used to. And truth be told, 523 00:25:59,760 --> 00:26:01,399 Speaker 2: you know, I learned to listen to things like that, 524 00:26:02,520 --> 00:26:05,120 Speaker 2: true true story. I was a little kid. My father 525 00:26:05,160 --> 00:26:07,399 Speaker 2: went out to LaGuardia Airport. I was must have been 526 00:26:07,440 --> 00:26:09,879 Speaker 2: all of eight years old, because my father was an 527 00:26:09,880 --> 00:26:12,800 Speaker 2: airline mechanic during the war and he used to pick 528 00:26:12,880 --> 00:26:15,639 Speaker 2: up rugs after he left the airline business mechanic business 529 00:26:15,640 --> 00:26:18,359 Speaker 2: to become a rugman. He was what else would a 530 00:26:18,359 --> 00:26:22,000 Speaker 2: good Armenian boy do, right, He'd sell rugs. You know. 531 00:26:22,040 --> 00:26:24,399 Speaker 2: We went out this LaGuardia where he worked, and you know, 532 00:26:24,440 --> 00:26:25,800 Speaker 2: he saw the guys that he used to work with. 533 00:26:25,840 --> 00:26:29,000 Speaker 2: My father was superintendent of maintenance. Hey, Harry, come over here, 534 00:26:29,000 --> 00:26:30,680 Speaker 2: listen to this. And my father would walk over a 535 00:26:30,720 --> 00:26:32,879 Speaker 2: big giant screwdriver and he put it up to his 536 00:26:32,960 --> 00:26:34,720 Speaker 2: ear and he'd listen to the engine running. He goes, yeah, 537 00:26:34,720 --> 00:26:37,520 Speaker 2: you got a bed rod on, you know number three, 538 00:26:37,520 --> 00:26:40,760 Speaker 2: you know, and that's and why and he goes, he goes, 539 00:26:40,760 --> 00:26:42,600 Speaker 2: You learn a lot more by listening than you do 540 00:26:42,680 --> 00:26:45,680 Speaker 2: by by guessing. And I never forgot that I was 541 00:26:45,720 --> 00:26:46,439 Speaker 2: a little kid. 542 00:26:47,040 --> 00:26:48,119 Speaker 7: It's an idea. 543 00:26:48,920 --> 00:26:50,960 Speaker 2: Just why not, you know, I mean, the vehicle. Listen, 544 00:26:51,000 --> 00:26:53,000 Speaker 2: the vehicle's got to be safe, it's got to be secure. 545 00:26:53,000 --> 00:26:54,600 Speaker 2: You're not going to do you know, fifty miles an 546 00:26:54,640 --> 00:26:56,680 Speaker 2: hour with it, but you can hear an awful lot 547 00:26:56,720 --> 00:26:59,080 Speaker 2: fifteen twenty thirty miles an hour up in the air 548 00:26:59,160 --> 00:27:02,639 Speaker 2: on a secure lift and you know, slow acceleration, keeping 549 00:27:02,640 --> 00:27:04,800 Speaker 2: your head clear of moving objects. You got to realize 550 00:27:04,800 --> 00:27:07,200 Speaker 2: there's a drive shaft spinning down there, there's tire spinning, 551 00:27:07,200 --> 00:27:10,080 Speaker 2: there's all sorts of moving parts. It's not the safest 552 00:27:10,080 --> 00:27:12,760 Speaker 2: thing in the world to do, but neither's working on cars, 553 00:27:12,760 --> 00:27:14,800 Speaker 2: putting a two ton vehicle over your head every day. 554 00:27:14,840 --> 00:27:18,040 Speaker 2: So these are the risks associated with the career. But 555 00:27:18,680 --> 00:27:20,399 Speaker 2: you know, and it's just you know, hey, listen, the 556 00:27:20,440 --> 00:27:23,480 Speaker 2: noise isn't this. The noise isn't that, you know, sometimes 557 00:27:23,800 --> 00:27:27,159 Speaker 2: and then we'll go. But sometimes, kiddo, you know, telling 558 00:27:27,200 --> 00:27:30,040 Speaker 2: me what's good will tell me what's bad. If the 559 00:27:30,080 --> 00:27:32,320 Speaker 2: front end doesn't make any noise, if the wheelbarings don't 560 00:27:32,359 --> 00:27:34,840 Speaker 2: make any noise, if it's not tire related, if it's 561 00:27:34,880 --> 00:27:36,560 Speaker 2: not this, it's not that well then it's got to 562 00:27:36,560 --> 00:27:40,640 Speaker 2: be this, and you know you would pay it. Here, 563 00:27:40,720 --> 00:27:42,480 Speaker 2: let me ask the question this way. If they could 564 00:27:42,520 --> 00:27:45,200 Speaker 2: give you a definitive answer for an hour of shop time, 565 00:27:45,200 --> 00:27:49,719 Speaker 2: would you pay two hundred bucks for that? Yeah? Okay, 566 00:27:49,960 --> 00:27:52,760 Speaker 2: well then they missed their they missed their mark. Right, 567 00:27:53,000 --> 00:27:55,639 Speaker 2: it's a concept diagnosis. I gotta go, kiddo. I'm up 568 00:27:55,640 --> 00:27:58,080 Speaker 2: against the clock. You'd be well and if you need more, 569 00:27:58,080 --> 00:27:59,560 Speaker 2: you know where to find me. Thank you very much. 570 00:27:59,680 --> 00:28:02,159 Speaker 2: Five six zero nine nine zero zero. We're back right 571 00:28:02,160 --> 00:28:07,920 Speaker 2: after this eight five five five six nine nine zero 572 00:28:08,040 --> 00:28:09,919 Speaker 2: zero on any of the Car Doctor. Don't forget our 573 00:28:09,960 --> 00:28:12,400 Speaker 2: YouTube channel and get out the card doctorshow dot com 574 00:28:12,400 --> 00:28:15,080 Speaker 2: for more information. Let's go over to Nate in Oregon 575 00:28:15,160 --> 00:28:18,000 Speaker 2: wants to check in and comment about some comments we 576 00:28:18,000 --> 00:28:21,200 Speaker 2: made last week about accurate drain plugs Honda drain plugs. Nate, 577 00:28:21,240 --> 00:28:22,920 Speaker 2: Welcome to the Car Doctor, sir. How can I help? 578 00:28:24,080 --> 00:28:26,159 Speaker 5: Hey? So, I've heard you a couple of times mentioned 579 00:28:26,480 --> 00:28:29,119 Speaker 5: putting a drain bolt on a vice and trying it 580 00:28:29,160 --> 00:28:33,520 Speaker 5: off on Honda cars, and so I was a lubetech 581 00:28:33,560 --> 00:28:35,680 Speaker 5: about when I started my career about eight years ago 582 00:28:36,000 --> 00:28:39,200 Speaker 5: at Accura and my foreman saw me doing that one time, 583 00:28:40,120 --> 00:28:41,480 Speaker 5: you know, and when you see a lube tech with 584 00:28:41,720 --> 00:28:42,280 Speaker 5: a hammer and. 585 00:28:42,280 --> 00:28:43,640 Speaker 2: A chisel get you nervous. 586 00:28:44,440 --> 00:28:46,640 Speaker 5: It gets you nervous if he's not banging a wheel off, 587 00:28:46,680 --> 00:28:48,320 Speaker 5: you know. So it comes over and he's like, hey, 588 00:28:48,320 --> 00:28:50,280 Speaker 5: what's going on. I'm like, Oh, I'm just trying to 589 00:28:50,280 --> 00:28:51,920 Speaker 5: get this washer off, And he said, you're like, let 590 00:28:51,920 --> 00:28:53,760 Speaker 5: me show you and grab your cutters, and so you 591 00:28:53,960 --> 00:28:56,880 Speaker 5: take your big dykes and you right put one side 592 00:28:56,920 --> 00:28:59,240 Speaker 5: on the flange and then one side on the washer 593 00:28:59,280 --> 00:29:01,800 Speaker 5: and you just squeak and that thing will yeah off. 594 00:29:01,840 --> 00:29:03,880 Speaker 5: If not the first time, two or three times at 595 00:29:03,880 --> 00:29:04,800 Speaker 5: the most and you're done. 596 00:29:04,960 --> 00:29:08,160 Speaker 2: Sometimes I get you, I get one hundred percent and 597 00:29:08,200 --> 00:29:10,760 Speaker 2: eight I've done it that way. Sometimes I can't. Sometimes 598 00:29:10,760 --> 00:29:13,000 Speaker 2: they're so crushed on it's like they're formed onto the 599 00:29:13,040 --> 00:29:15,120 Speaker 2: head of the plug. And think of think of it 600 00:29:15,200 --> 00:29:16,800 Speaker 2: like this. If I don't tell somebody I have to 601 00:29:16,880 --> 00:29:19,240 Speaker 2: use a hammer in a chisel, the average listener is 602 00:29:19,280 --> 00:29:21,280 Speaker 2: not going to understand what we're talking about and how 603 00:29:21,320 --> 00:29:23,360 Speaker 2: hard it's how hard it is to get the darn 604 00:29:23,440 --> 00:29:26,600 Speaker 2: things off. Now, did you did you change the gasket 605 00:29:26,600 --> 00:29:27,280 Speaker 2: every every oil? 606 00:29:27,360 --> 00:29:27,520 Speaker 4: Right? 607 00:29:27,560 --> 00:29:30,760 Speaker 2: The gasket has to be changed every oil change, every time, right, 608 00:29:31,120 --> 00:29:33,200 Speaker 2: and it's it's it's amazing. And how many guys do 609 00:29:33,200 --> 00:29:34,920 Speaker 2: you see actually do it right? Honestly? 610 00:29:35,040 --> 00:29:35,800 Speaker 6: Do they? 611 00:29:36,680 --> 00:29:40,880 Speaker 5: The guys would flip it over usually and just reuse it, right, yeah. 612 00:29:40,760 --> 00:29:43,040 Speaker 2: And then and then over time, how many how many 613 00:29:43,040 --> 00:29:45,200 Speaker 2: stripped drain plugs do you think you ever saw or 614 00:29:45,240 --> 00:29:45,560 Speaker 2: did you? 615 00:29:45,720 --> 00:29:48,320 Speaker 5: Oh my gosh, right, a lot, right, a lot. 616 00:29:48,680 --> 00:29:51,360 Speaker 2: So it's you know, it's it's funny. It's just such 617 00:29:51,400 --> 00:29:54,040 Speaker 2: a simple thing. And I appreciate the comment. I really 618 00:29:54,040 --> 00:29:55,640 Speaker 2: do it. To listen. It takes courage to pick up 619 00:29:55,640 --> 00:29:57,800 Speaker 2: the phone and call into a radio show. I get 620 00:29:57,800 --> 00:30:01,560 Speaker 2: it one hundred percent, and it you're not wrong. I've 621 00:30:01,560 --> 00:30:03,120 Speaker 2: done it that way. I've also done it. If you've 622 00:30:03,120 --> 00:30:04,520 Speaker 2: done it where you'll you know, have a pair of 623 00:30:04,560 --> 00:30:06,240 Speaker 2: channel locks and you'll just be able to grab the 624 00:30:06,240 --> 00:30:09,320 Speaker 2: aluminum and just kind of twist it. Oh yeah, and 625 00:30:09,360 --> 00:30:12,440 Speaker 2: then sometimes that doesn't do it. It just boggles my mind. 626 00:30:12,600 --> 00:30:15,120 Speaker 2: And you know what it shows me. And I'm sure 627 00:30:15,160 --> 00:30:18,320 Speaker 2: you'll agree that whoever did the last oil change made 628 00:30:18,360 --> 00:30:21,080 Speaker 2: it too tight because they just crushed it to death. 629 00:30:22,120 --> 00:30:24,280 Speaker 2: And it's you know, I think it's like thirty foot 630 00:30:24,320 --> 00:30:26,600 Speaker 2: pounds if I remember the number. It varies a little 631 00:30:26,600 --> 00:30:32,000 Speaker 2: bit between making model between Yeah, you know, it doesn't 632 00:30:32,000 --> 00:30:34,200 Speaker 2: take a lot, but I'm not sure. I think these 633 00:30:34,240 --> 00:30:37,239 Speaker 2: guys have half inch breaker bars. And you know what, 634 00:30:37,400 --> 00:30:39,840 Speaker 2: it's not just Honda that has these moments of insanity. 635 00:30:40,160 --> 00:30:42,400 Speaker 2: We go through it on Toyotas. I don't know if 636 00:30:42,400 --> 00:30:44,400 Speaker 2: you've if you ever got the service Toyota's with the 637 00:30:44,520 --> 00:30:48,840 Speaker 2: with the cartridge style oil filters and the special cup wrench, 638 00:30:48,840 --> 00:30:50,719 Speaker 2: and you wonder how tight do they have to make that, 639 00:30:51,600 --> 00:30:53,760 Speaker 2: you know, is it holding the bumpers on? Is it, 640 00:30:53,840 --> 00:30:57,120 Speaker 2: you know, keeping the car from falling off altogether? What 641 00:30:57,160 --> 00:30:58,720 Speaker 2: are you doing now? Are you still an oil change 642 00:30:58,720 --> 00:31:00,840 Speaker 2: tech net or your native Have you moved on? 643 00:31:01,560 --> 00:31:04,680 Speaker 5: No, I've moved on. I've moved on to BMW's I'm 644 00:31:04,680 --> 00:31:07,360 Speaker 5: gonna I wasn't a BMW dealer for years and now 645 00:31:07,360 --> 00:31:09,560 Speaker 5: I'm at an independent shop and that's where I'm staying. 646 00:31:09,680 --> 00:31:11,760 Speaker 2: Yeah, all right, so I love it you're doing You're 647 00:31:11,760 --> 00:31:15,600 Speaker 2: doing more than oil changes, You're you're doing general service. 648 00:31:16,040 --> 00:31:18,160 Speaker 5: Doing everything. Yeah, I've moved on to doing just a 649 00:31:18,160 --> 00:31:21,840 Speaker 5: bit of everything. Whatever door is what I'm going out Nate. 650 00:31:21,880 --> 00:31:24,320 Speaker 2: It's well cool beans. Listen. I'm happy to count you 651 00:31:24,360 --> 00:31:27,880 Speaker 2: among the listeners. And you know you you keep going. 652 00:31:27,920 --> 00:31:29,720 Speaker 2: We need guys like you in the industry, all right. 653 00:31:30,400 --> 00:31:32,080 Speaker 5: Hey, thanks Sean. I appreciate it every welcome. 654 00:31:32,080 --> 00:31:33,760 Speaker 2: You know what, Nate, stay on the line. Tom's gonna 655 00:31:33,760 --> 00:31:35,560 Speaker 2: get your information. Let's send you out a card Doctor 656 00:31:35,560 --> 00:31:37,680 Speaker 2: T shirt. I'm Ronning Ay and the Card Doctor eight 657 00:31:37,720 --> 00:31:40,120 Speaker 2: five five five six nine nine zero zero. I'll be 658 00:31:40,160 --> 00:31:46,760 Speaker 2: back right after this and Janell hopefully when I send 659 00:31:46,840 --> 00:31:48,920 Speaker 2: Nate his T shirt, I do it right because I 660 00:31:48,960 --> 00:31:53,200 Speaker 2: sent I sent who was at alex in Tennessee, his 661 00:31:53,280 --> 00:31:55,720 Speaker 2: two T shirts last week, and I was so tired 662 00:31:55,720 --> 00:31:57,200 Speaker 2: when I did it. It was late at night when I 663 00:31:57,200 --> 00:32:00,240 Speaker 2: was filling out the form. I sent them to myself. 664 00:32:00,680 --> 00:32:04,800 Speaker 2: So I sent them to the shop. And I had 665 00:32:04,840 --> 00:32:06,320 Speaker 2: a way for him to show up, because you know, 666 00:32:06,320 --> 00:32:08,680 Speaker 2: we have we have a company that makes the T 667 00:32:08,840 --> 00:32:11,000 Speaker 2: shirts for us. So I sent him from the shop. 668 00:32:11,000 --> 00:32:13,320 Speaker 2: They came from Texas to Waldwick and then from Waldeck. 669 00:32:13,320 --> 00:32:15,320 Speaker 2: I had to put him in a ups envelope. And 670 00:32:15,360 --> 00:32:18,000 Speaker 2: you actually admitted this, Yeah, Tom, I was tired. It 671 00:32:18,040 --> 00:32:19,560 Speaker 2: was it was two o'clock in the morning. I think 672 00:32:19,600 --> 00:32:21,120 Speaker 2: when I was doing it, because I was working late 673 00:32:21,160 --> 00:32:23,600 Speaker 2: that night. It's just you know, Ron never sleeps, he's 674 00:32:23,600 --> 00:32:27,200 Speaker 2: always doing something. And so Alex, if you're listening, your 675 00:32:27,240 --> 00:32:29,080 Speaker 2: t shirts are on the way. Actually he knows that 676 00:32:29,120 --> 00:32:32,040 Speaker 2: because I called him because then there was a problem 677 00:32:32,080 --> 00:32:33,880 Speaker 2: with the address and I got that straightened out. But 678 00:32:34,560 --> 00:32:35,880 Speaker 2: so I got to remember with Nate, I want to 679 00:32:35,920 --> 00:32:39,040 Speaker 2: send him directly to Nate, not to Waldwick, and then 680 00:32:39,080 --> 00:32:42,280 Speaker 2: to Nate to Oregon. So we'll get that right. It's 681 00:32:42,320 --> 00:32:44,320 Speaker 2: a there's a lot going on. Listen. The shops are 682 00:32:44,400 --> 00:32:47,040 Speaker 2: very busy place, and you never know, you never know 683 00:32:47,080 --> 00:32:49,040 Speaker 2: what's going to transpire. You never know what's going to 684 00:32:49,120 --> 00:32:53,600 Speaker 2: change the course of action. You learn to recognize the pitfalls, though, 685 00:32:53,680 --> 00:32:55,640 Speaker 2: and I think that's you know, that's part of it. 686 00:32:55,760 --> 00:32:58,680 Speaker 2: We had a gentleman come in Monday morning and he 687 00:32:58,760 --> 00:33:02,160 Speaker 2: needed a tire reed on his Mercedes Benz and we said, well, 688 00:33:02,160 --> 00:33:03,800 Speaker 2: we're a little busy this week, but you know, we're 689 00:33:03,800 --> 00:33:06,080 Speaker 2: happy to try and accommodate you. We'll get you in 690 00:33:06,120 --> 00:33:08,280 Speaker 2: and you know, comment to the shop, nice clean shop. 691 00:33:08,320 --> 00:33:10,800 Speaker 2: I walk past it all the time, YadA, YadA, YadA. Yeah, 692 00:33:10,960 --> 00:33:13,400 Speaker 2: you know, no good deed goes unpunished because it went 693 00:33:13,480 --> 00:33:15,920 Speaker 2: from you know what a great shop too? Well, you 694 00:33:15,920 --> 00:33:18,480 Speaker 2: don't need one. You don't need a tire repaired. You 695 00:33:18,600 --> 00:33:22,280 Speaker 2: need four tires, four tires, four run flats on a 696 00:33:22,320 --> 00:33:25,040 Speaker 2: Mercedes Benz in a wheel alignment. Oh there's two grand. 697 00:33:25,760 --> 00:33:29,560 Speaker 2: And you know it just transpired into family members getting 698 00:33:29,560 --> 00:33:31,520 Speaker 2: involved and why is it so much money? And he 699 00:33:31,640 --> 00:33:34,520 Speaker 2: just bought the car and it's a Mercedes, it's a 700 00:33:34,600 --> 00:33:37,120 Speaker 2: run flat. You know, you've got to explain the technology, 701 00:33:37,120 --> 00:33:40,320 Speaker 2: which leads me back to are you guys asking the 702 00:33:40,440 --> 00:33:43,800 Speaker 2: right questions, especially whether you're getting the car fixed or 703 00:33:43,920 --> 00:33:46,280 Speaker 2: when you're buying the car? Are you asking the right 704 00:33:46,400 --> 00:33:50,040 Speaker 2: questions about ownership? And if not, you need to I'm 705 00:33:50,080 --> 00:33:52,000 Speaker 2: run an eighty in the car, doctor, till the next time. 706 00:33:52,120 --> 00:33:55,880 Speaker 2: Good mechanics aren't expensive, they're priceless. See you