1 00:00:00,600 --> 00:00:04,320 Speaker 1: Yeah, they talk better than excited. Tell me, these are 2 00:00:04,320 --> 00:00:07,440 Speaker 1: the radio blogs on the Fred Show, like we're writing 3 00:00:08,560 --> 00:00:10,559 Speaker 1: in our diaries, except we shite him alowed. We call 4 00:00:10,600 --> 00:00:13,560 Speaker 1: the blogs Kiki Yo, take it away, Go all right, 5 00:00:13,680 --> 00:00:14,320 Speaker 1: dear blog. 6 00:00:14,560 --> 00:00:18,280 Speaker 2: So you know, I've recently started my first ever business 7 00:00:18,840 --> 00:00:22,119 Speaker 2: in his Kiki T's and shout out to everyone who's 8 00:00:22,120 --> 00:00:24,640 Speaker 2: already support Fred. You got your nice little shirt and 9 00:00:24,640 --> 00:00:25,239 Speaker 2: you've put. 10 00:00:25,040 --> 00:00:25,560 Speaker 1: It on TV. 11 00:00:25,760 --> 00:00:28,080 Speaker 2: That was great. 12 00:00:27,480 --> 00:00:28,840 Speaker 1: Yeah, do that purpose. 13 00:00:29,360 --> 00:00:32,479 Speaker 2: Yeah, we're gonna help with Paulina. 14 00:00:32,520 --> 00:00:35,680 Speaker 1: You're her marketing team, so you know. 15 00:00:35,800 --> 00:00:38,080 Speaker 2: And the joke has been like, oh, the business is 16 00:00:38,080 --> 00:00:40,640 Speaker 2: to help fund the wedding, it's my wedding fund. But 17 00:00:40,760 --> 00:00:43,640 Speaker 2: really the business is to fund my foundation, which is 18 00:00:43,640 --> 00:00:45,960 Speaker 2: called Keiki's Angels in memory of my parents. 19 00:00:46,560 --> 00:00:48,440 Speaker 1: And so I true didn't know that when I bought 20 00:00:48,440 --> 00:00:50,440 Speaker 1: the shirt. Yeah, I thought it really was to fund 21 00:00:50,600 --> 00:00:51,959 Speaker 1: Kiki's Wedding Foundation. 22 00:00:52,479 --> 00:00:54,319 Speaker 2: Yeah. I haven't really talked about it much because I'm 23 00:00:54,320 --> 00:00:56,720 Speaker 2: still working on things for it. But my goal is 24 00:00:56,760 --> 00:01:00,160 Speaker 2: to help kids of deceased parents, you know, pay for 25 00:01:00,200 --> 00:01:03,400 Speaker 2: things like graduation fees and clear lunch debt at schools 26 00:01:03,640 --> 00:01:05,600 Speaker 2: and things like that. Because I remember my sister taking 27 00:01:05,640 --> 00:01:07,400 Speaker 2: care of me, like I didn't ever want to feel 28 00:01:07,400 --> 00:01:08,840 Speaker 2: like a burden, but she had to pay for those 29 00:01:08,840 --> 00:01:11,720 Speaker 2: things my parents were gone. So that's what I'm really 30 00:01:11,760 --> 00:01:13,840 Speaker 2: aiming to do with this, right, And so I go 31 00:01:13,959 --> 00:01:15,959 Speaker 2: on and I'm so excited to check out my first 32 00:01:16,000 --> 00:01:18,679 Speaker 2: week sales and see what you know has happened. And 33 00:01:18,760 --> 00:01:21,479 Speaker 2: it was all great, but I saw my first complaint 34 00:01:21,959 --> 00:01:22,800 Speaker 2: on my website. 35 00:01:22,959 --> 00:01:28,360 Speaker 1: Yes, yes, yes, you let me handle this. Okay, let 36 00:01:28,360 --> 00:01:32,440 Speaker 1: me be the director of complaints for kiky cs NFC 37 00:01:32,720 --> 00:01:33,839 Speaker 1: Incorporated dot com. 38 00:01:33,920 --> 00:01:35,720 Speaker 2: Yeah, give my customer service in order. 39 00:01:35,760 --> 00:01:37,280 Speaker 1: Okay, don't you worry. What happened? 40 00:01:37,319 --> 00:01:40,360 Speaker 2: So I opened up the message and it says this 41 00:01:40,400 --> 00:01:43,920 Speaker 2: person rated your product three stars. And I'm like, excuse me, 42 00:01:44,160 --> 00:01:48,080 Speaker 2: this is a five stop business, only the highest quality 43 00:01:48,080 --> 00:01:49,240 Speaker 2: cotton over here. Okay. 44 00:01:50,400 --> 00:01:52,080 Speaker 1: I get out there and I'm like, oh my god, 45 00:01:52,120 --> 00:01:52,840 Speaker 1: what happened. 46 00:01:53,120 --> 00:01:55,240 Speaker 2: I open it up and it's like I received the 47 00:01:55,280 --> 00:01:57,880 Speaker 2: wrong color shirt, and I'm like, okay, all right, we 48 00:01:57,920 --> 00:02:01,760 Speaker 2: got to get this fixed. I look in the details 49 00:02:01,800 --> 00:02:09,720 Speaker 2: of the customer. It's my aunt, your own aunt. Yes, 50 00:02:09,919 --> 00:02:15,359 Speaker 2: it's complaining about Kiky's team, my aunt Darlene out of Dallas, Texas. Yes, 51 00:02:15,720 --> 00:02:16,600 Speaker 2: I'm calling you out. 52 00:02:16,639 --> 00:02:23,960 Speaker 1: She listens to the show. You're a darling. You can 53 00:02:24,040 --> 00:02:27,240 Speaker 1: tell someone else about this, like maybe Kiki. Right, I'm like, 54 00:02:27,320 --> 00:02:28,440 Speaker 1: you could have texted me. 55 00:02:28,919 --> 00:02:31,000 Speaker 2: You could have and I don't even know if you 56 00:02:31,080 --> 00:02:33,359 Speaker 2: received the wrong short orders, you click on the. 57 00:02:33,280 --> 00:02:37,840 Speaker 1: Wrong This is sounding familiar in a certain demographic. I 58 00:02:37,880 --> 00:02:39,600 Speaker 1: didn't get that. I don't. I didn't get that it 59 00:02:39,639 --> 00:02:40,800 Speaker 1: didn't work. It's broken. 60 00:02:42,960 --> 00:02:47,160 Speaker 2: Yeah, darling, I am. I am appalled. 61 00:02:47,560 --> 00:02:51,200 Speaker 1: Your own give you three stars in your own business. 62 00:02:50,639 --> 00:02:54,000 Speaker 2: My own my first customer reviews from her, and it's 63 00:02:54,080 --> 00:02:55,799 Speaker 2: three stars and she want her money back. 64 00:02:55,840 --> 00:02:58,239 Speaker 1: I can't believe this, can you? 65 00:02:58,240 --> 00:03:00,320 Speaker 2: No, that would be a guest to be me, be 66 00:03:00,600 --> 00:03:02,840 Speaker 2: the better business brew or whatever. 67 00:03:05,040 --> 00:03:06,040 Speaker 1: One of those done right. 68 00:03:07,840 --> 00:03:10,200 Speaker 2: So I'm you know, I am just out here trying 69 00:03:10,200 --> 00:03:13,760 Speaker 2: to fund my little foundation and this lady has given 70 00:03:13,800 --> 00:03:16,640 Speaker 2: me my first complaint, which I thought it's hilarious, but 71 00:03:16,680 --> 00:03:19,079 Speaker 2: it's so my aunt if you know her, so. 72 00:03:19,160 --> 00:03:21,840 Speaker 1: You she realized he was going to you probably not 73 00:03:22,840 --> 00:03:23,560 Speaker 1: and all this stuff. 74 00:03:25,520 --> 00:03:27,959 Speaker 2: Yeah, she want her money back, so we got to 75 00:03:27,960 --> 00:03:29,280 Speaker 2: get her the right colored shirt. 76 00:03:30,320 --> 00:03:32,720 Speaker 1: But yeah, that is wild. I would be so mad, 77 00:03:33,360 --> 00:03:35,880 Speaker 1: be like, you realize everybody can see that right, and 78 00:03:35,920 --> 00:03:37,640 Speaker 1: you're my family, yes. 79 00:03:38,680 --> 00:03:41,800 Speaker 2: In Clear's day address and everything. So you know, I 80 00:03:41,880 --> 00:03:44,160 Speaker 2: just wanted to say shout out to all the business owners, 81 00:03:44,200 --> 00:03:47,160 Speaker 2: the small business owners out there who deal with customer 82 00:03:47,200 --> 00:03:49,080 Speaker 2: complaints and customer service issues. 83 00:03:49,960 --> 00:03:53,600 Speaker 1: You know, yes, Victoria, Oh you r never mind? I forgot. 84 00:03:53,840 --> 00:03:56,800 Speaker 2: I haven't used Victoria, which is my alias when I 85 00:03:56,880 --> 00:03:58,480 Speaker 2: leave a bag in a while. 86 00:03:58,600 --> 00:04:02,400 Speaker 1: I haven't, has she The problem is it's Kiki's picture. 87 00:04:02,920 --> 00:04:04,000 Speaker 1: She forgot that far