Speaker 1: What's going on. I'm Rich Damiro and this is rich
Speaker 1: on Tech, the show where I talk about the tech
Speaker 1: stuff I think you should know about. It's also the
Speaker 1: place where I answer your questions about technology. You can
Speaker 1: find me online at richon tech dot tv. There you
Speaker 1: can also submit your question for me to answer. Just
Speaker 1: go to rich on tech dot tv and hit the
Speaker 1: link that says contact. I get a lot of emails
Speaker 1: every single week, so I do my best to answer
Speaker 1: some of those personally, but many times I will just
Speaker 1: address them on the show. I hope you had a
Speaker 1: great holiday. We are now coming up right against the
Speaker 1: new year, if you can believe it. So I figured
Speaker 1: I would take this opportunity to clear out the mail
Speaker 1: bag and get through a bunch of the questions that
Speaker 1: you have asked me. Let's start with John. John writes
Speaker 1: in and says, is there such a thing as an
Speaker 1: Internet phone that plugs into the USB port on my
Speaker 1: PC and is able to make phone calls? Keep in
Speaker 1: mind that I don't want a monthly subscription. I just
Speaker 1: want to purchase it and use it as a backup
Speaker 1: phone in case my smartphone is not working. That way,
Speaker 1: I'll be able to make a call to the customer service. John.
Speaker 1: That's a good question. But here's the thing. Most of
Speaker 1: the time calls are going to go through the internet
Speaker 1: these days, so most of the phone services are what's
Speaker 1: called VoIP voice over IP. A couple of ways you
Speaker 1: can do this. There is a device called magic Jack.
Speaker 1: This was a thing when this first came out. It
Speaker 1: was revolutionary because this came out when you would still
Speaker 1: pay whatever it was for landline service. And this came
Speaker 1: out and you would plug it into your Internet and
Speaker 1: then you would plug your old school telephone jack into this,
Speaker 1: and they call it the magic Jack, and you would
Speaker 1: buy it once there was no subscription and you could
Speaker 1: make unlimited calls, I think even long long distance calls.
Speaker 1: And so the Magic Jack at this point is forty
Speaker 1: five dollars. You plug it into the USB connection on
Speaker 1: your computer and then you can plug a phone into that.
Speaker 1: It's forty five dollars for twelve months of service. Another
Speaker 1: piece of hardware is called uma Ooma, and this came
Speaker 1: out kind of after Magic Jack, and this was also
Speaker 1: seemingly too good to be true because you would plug
Speaker 1: it into your Internet, you'd pay a fee and you
Speaker 1: would get service for a lot cheaper than you would
Speaker 1: get from your typical phone company. And so this device
Speaker 1: at this point is one hundred dollars and phone service
Speaker 1: is free. And I believe when this came out it
Speaker 1: was unlimited like forever. So people are just like, wait
Speaker 1: a second, how is that possible? But this again is
Speaker 1: called uma Ooma and they do have this. But this
Speaker 1: plugs into your internet service, and so you would plug
Speaker 1: that into your router and then you can plug a
Speaker 1: phone into that. So that's another option if you want
Speaker 1: a you know, sort of a landline experience. The other
Speaker 1: thing you can do is you Google Voice. Just sign
Speaker 1: up for a free Google Voice phone number. And I've
Speaker 1: had a Google Voice number forever. I'm trying to remember
Speaker 1: what Google Voice was called before. Oh, it was called
Speaker 1: Grand Central. I just remembered that. I must have signed
Speaker 1: up for Google Voice the first minute it was available,
Speaker 1: and it was called Grand Central. And why it was
Speaker 1: called that is because it would link up all of
Speaker 1: your different phones. So back in the day, you had
Speaker 1: a landline number, you had a business phone number, and
Speaker 1: you had a cell phone number. Potentially you know, multiple numbers,
Speaker 1: and so this would this would bring them all into
Speaker 1: one place. So people would call this one number and
Speaker 1: it would call out to all your different phones and
Speaker 1: ring them at the same time so that you could answer.
Speaker 1: And it was pretty magical. Google bought the company like
Speaker 1: within days, it felt like, after this launch, but it
Speaker 1: was really really cool. Now it's called Google Voice, and
Speaker 1: Google Voice is completely online. So you can sign up
Speaker 1: for a free phone number and make calls right through
Speaker 1: your computer. And you can just plug in a standard
Speaker 1: you know, headset, So if you have of like the
Speaker 1: plug in headset or a USB headset, you can use that,
Speaker 1: or you can go on Amazon and order an actual
Speaker 1: sort of headset that like an operator would use. There
Speaker 1: you go, John, some good options for getting your phone
Speaker 1: calls through your computer.
Speaker 2: All right.
Speaker 1: Next up, Sherry writes in we are AT and T customers.
Speaker 1: My husband lost his phone, but we still owe the contract.
Speaker 1: Do you know where we could order a good used
Speaker 1: iPhone to add to our plan? Great question. This is
Speaker 1: what happens when you sign up for one of these
Speaker 1: free phones from the cellular carriers. If you lose your
Speaker 1: phone or break it or something like that, you are
Speaker 1: still on the hook for the thirty six months or
Speaker 1: whatever they ask you to sign when you get that
Speaker 1: free phone, So just keep that in mind. If you're
Speaker 1: getting a free phone from your carrier, it is definitely
Speaker 1: not free. They take the price of that phone, they
Speaker 1: divide it up by twenty four to thirty six months,
Speaker 1: and they give you that as a credit every month
Speaker 1: until you fulfill those twenty four to thirty six months.
Speaker 1: So if something happens to your phone, you will still
Speaker 1: have to pay for the service. And so that's what's
Speaker 1: happening here. Two places i'd recommend. First off, you can
Speaker 1: go to Apple themselves. They have on their website a
Speaker 1: refurbished area. It's called Apple Certified Refurbished, and it's odd
Speaker 1: because there's really not that much available on their website.
Speaker 1: So right now as I check it out, they have
Speaker 1: an iPhone twelve Mini. They have an iPhone twelve, iPhone
Speaker 1: twelve Pro, and iPhone twelve Pro Max. But the cheapest
Speaker 1: here is an iPhone twelve Mini for four hundred and
Speaker 1: twenty nine dollars. You said you didn't say which phone
Speaker 1: you have, so I'm not sure what you're trying to replace,
Speaker 1: but the iPhone twelve is four hundred and forty nine dollars.
Speaker 1: That's still pretty expensive. You said you wanted something cheap.
Speaker 1: So the second place that I would look is Amazon.
Speaker 1: Amazon has a refurbished section of their website, and so
Speaker 1: if you search on Amazon for Amazon Renewed, you can
Speaker 1: go there and check out the smart phone section and
Speaker 1: then narrowed down by Apple. And so if we look
Speaker 1: at if we sort by cheapest, there is an an
Speaker 1: iPhone S, but that's the first generation. You probably don't
Speaker 1: want that one. That one's pretty old. But they have
Speaker 1: an iPhone se second generation renewed for at and T
Speaker 1: one hundred and fifty five dollars, so that's pretty inexpensive.
Speaker 1: You can get an iPhone eight for one hundred and
Speaker 1: fifty nine dollars, an iPhone ten for one hundred and
Speaker 1: seventy three dollars, iPhone ten S for one hundred and
Speaker 1: eighty four dollars. Now, the one thing that I would
Speaker 1: caution you on is I would make sure that this
Speaker 1: phone that you get runs the latest Apple software, which
Speaker 1: is iOS seventeen. So if you're going to get one
Speaker 1: of these refurbished phones, you want to get one that
Speaker 1: is compatible with iOS seventeen. And at this point that
Speaker 1: is the iPhone S second generation, and then the iPhone
Speaker 1: ten R and up, so that would be the iPhone ten,
Speaker 1: ten S, tens max, the iPhone eleven, all the way
Speaker 1: up to the iPhone fifteen. So make sure you get
Speaker 1: a phone that is still compatible with the current software
Speaker 1: because you want to make sure that you can still
Speaker 1: get those software updates. Next up, subject line, Someone's listening
Speaker 1: to my phone and the name is Corona. Name is
Speaker 1: false because I'm scared. Okay, I have changed my phone
Speaker 1: number and my simcard many times, yet it still seems
Speaker 1: that someone or someone's is listening to me on my
Speaker 1: phone and when I'm home. What can I do to
Speaker 1: stop this? I have proof that one of the person
Speaker 1: is the cell phone employee where I pay my cell
Speaker 1: phone bill in person. Please help if you can. Okay, Well,
Speaker 1: you know what. I am open to many questions on
Speaker 1: this show, but I don't think that someone is listening
Speaker 1: to your phone unless you are a secret agent or
Speaker 1: a head of state or some sort of diplomat. Most
Speaker 1: of the time, regular people, no one's really interested in
Speaker 1: your converse. So I think that maybe this is a
Speaker 1: case of you know, you're just maybe a little paranoid.
Speaker 1: So I think that you don't need to do anything.
Speaker 1: If I were you, you can go ahead and factory
Speaker 1: reset your phone. That should take care of things if
Speaker 1: you really think that someone is listening to your phone.
Speaker 1: The only software that is known in a big way
Speaker 1: to exploit the iPhone I'm assuming this an iPhone is
Speaker 1: the Pegasus software. That spyware is typically aimed at very
Speaker 1: specific individuals with a lot to lose. So if that's
Speaker 1: not you, then I think you're probably okay. I would
Speaker 1: just do a factory reset on your phone. You said
Speaker 1: you change your phone number and your simcard many times,
Speaker 1: so maybe do a factory reset on your phone and
Speaker 1: that should clean things up and take care of any
Speaker 1: any oddities that you're experiencing. You are listening to rich
Speaker 1: on Tech. If you want to submit your message or
Speaker 1: the show, go to rich on Tech dot tv. Hit
Speaker 1: the link that says contact. My name is rich DeMuro.
Speaker 1: More rich on Tech coming your way right after this.
Speaker 1: Welcome back to rich on Tech. Rich DeMuro here hanging
Speaker 1: out with you, talking technology. Phone lines are open at
Speaker 1: triple eight rich one oh one. That's eight eight eight
Speaker 1: seven four to two four to one zero one. Consumer
Speaker 1: Reports tested cables. You know everyone's buying these new USB
Speaker 1: c cables. So Consumer Reports tested seven charging cables ranging
Speaker 1: from four dollars and eighty eight cents to twenty nine
Speaker 1: dollars to see which ones lasted the longest. They tested
Speaker 1: USB c for Android and also for iPhones in two
Speaker 1: durability tests twisting and a ninety degree bending until the
Speaker 1: cable broke. So they actually did test lightning cables too.
Speaker 1: I guess people are still buying those. So the twenty
Speaker 1: nine dollars Apple Lightning cable and the six dollars and
Speaker 1: fifty five cent Amazon Basis USBC cable survived eleven five
Speaker 1: hundred bands without breaking. They say that's equivalent to over
Speaker 1: six years of use. They tried other brands from Walmart
Speaker 1: and five below. Those bent us eight hundred times less
Speaker 1: than six months of use. So I guess cheap cables
Speaker 1: really you get your money's worth. You know, you get
Speaker 1: what you pay for. Let's see the let's see price, brand,
Speaker 1: name and thickness were not reliable indicators of durability. The
Speaker 1: cheap Amazon Basics USBC cable dramatically outlasted price yer branded cables.
Speaker 1: So what do they recommend? The Apple Lightning cable the
Speaker 1: official one for the iPhones and the Amazon Basics USB
Speaker 1: C cable because of their outstanding durability. So there you
Speaker 1: have it. Look at that. You can get the six
Speaker 1: dollars and fifty five cent Amazon Basics USB C cable
Speaker 1: that'll work for the iPhone and Android now, and then
Speaker 1: if you want Apple, you probably still want to go
Speaker 1: with the standard Apple line cable twenty nine bucks. By
Speaker 1: the way, you see why Apple didn't want to switch
Speaker 1: to USPC because the cables now six dollars and fifty
Speaker 1: five cents versus the twenty nine dollars they were getting
Speaker 1: for a quote unquote you know premium cable. Let's go
Speaker 1: to John in Los Angeles. John, you're on with Rich.
Speaker 3: Hi.
Speaker 2: Rich, I have a problem with my email. I bought
Speaker 2: a dot com domain about twenty plus years ago, and
Speaker 2: somewhere along the line I set it up so that
Speaker 2: email going to that domain, any name, would get forwarded
Speaker 2: to my Gmail account. And then a couple of weeks
Speaker 2: ago it stopped working, and I couldn't really remember where
Speaker 2: I set that up. I checked the records. It said
Speaker 2: something with Outlook. I don't remember setting anything up with Outlook.
Speaker 2: So I did a search for a company that would
Speaker 2: for a price would catch all my email to that
Speaker 2: domain and forward it to my Gmail. But all I
Speaker 2: find is email companies I want to sell me whole
Speaker 2: email packages. Yep.
Speaker 1: So you just want to forward. You just want to
Speaker 1: forward from from that that domain, right, and it's just
Speaker 1: is it one email address or several?
Speaker 2: Well, I set it up as a catch all, okay,
Speaker 2: catch all the email because sometimes people would misspell my
Speaker 2: name and that would get bounced back. So that's why
Speaker 2: I set that up.
Speaker 1: Okay, Well, I'll tell you what I use, and there
Speaker 1: may be more out there, but this one is the
Speaker 1: one that I've used for years and it works really well,
Speaker 1: and it's I think five bucks a year. Now. Remember
Speaker 1: this does not include any sort of email storage or
Speaker 1: email box nothing. This is just like you said, straight
Speaker 1: up forwarding. And you're gonna have to check to see
Speaker 1: if they can do a catch all email box where
Speaker 1: you can just anything you write to that domain, it
Speaker 1: will forward it to your Gmail. But the one that
Speaker 1: I use is Hover dot com h O V E
Speaker 1: er and I pay I think it's five dollars a
Speaker 1: year and all they do is forward, and so my
Speaker 1: hello at richontech dot TV. It's just a forwarded email.
Speaker 1: It goes right to my Gmail when someone emails at.
Speaker 1: So Hover ho Veer is the one that I use,
Speaker 1: and you will need to you know, obviously, you have
Speaker 1: to know your domain information to get that forwarded over.
Speaker 1: So you'll go to Hover, you'll sign up for an
Speaker 1: account and then you'll put all your information in for
Speaker 1: your domain. You will have to verify that you own
Speaker 1: that domain, and once you do, you can set up
Speaker 1: just what's called an email forwarding. Now you can also
Speaker 1: set up an email inbox as well. That's more like
Speaker 1: twenty dollars a year, but you can just get email
Speaker 1: forwarding for five dollars a year. And the question is,
Speaker 1: let's see mail sent to distinct role based addresses. Help
Speaker 1: at can forward to one central mailbox, so doesn't let
Speaker 1: you send emails from your domain, so you you know
Speaker 1: this is only for receiving. But I think that's the
Speaker 1: main thing is that you just have to check. It's
Speaker 1: been a while since I set this thing up, so
Speaker 1: I'm not sure if they do a catch all email,
Speaker 1: but if they do, that would be pretty easy. But
Speaker 1: that's what you want to look for. You just want
Speaker 1: to look for what's called email forwarding and not email hosting,
Speaker 1: So good question, John, let me know if that works out.
Speaker 1: Richon tech dot tv is my website. You can use
Speaker 1: the UH the email form there to let me know.
Speaker 1: Let's go to UH Mickey in camerio. Mickey, you're on
Speaker 1: with Rich.
Speaker 4: Hi, Good morning, Rich. I just had a questioning that
Speaker 4: we are nearing the holidays. I've given out gift cards
Speaker 4: for Walmart, Target, you know, so they can use to
Speaker 4: purchase things, you know, or you know, whatever they need,
Speaker 4: groceries and whatnot. But I want to know, are all cards,
Speaker 4: whether it's Amazon, Target, Walmart, the grocery stores, can those
Speaker 4: be used online instead of us using our bank and
Speaker 4: our own credit cards, you know, because of you know,
Speaker 4: for personal reasons and for you know, privacy protection for so, can.
Speaker 1: They all be used online? Like if you buy one
Speaker 1: at Target in the store, can you use it on
Speaker 1: their website? Yes, it depends. Yeah. The short answer is
Speaker 1: it depends. There are certain types of gift cards that
Speaker 1: are online only, there are some that are in store only,
Speaker 1: and there are some that work in both places. The
Speaker 1: answer is you have to look at the back of
Speaker 1: the card to see what it says, and you have
Speaker 1: to look at the card online if you buy it
Speaker 1: online to see if it says you can use it
Speaker 1: in store. The reason why I tell you this is
Speaker 1: because I use an app called Raise r Aise, and
Speaker 1: this is an app that lets you buy and sell
Speaker 1: gift cards. So let's say you're going to Old Navy
Speaker 1: and you know you're going there and you want to purchase,
Speaker 1: you know, fifty one hundred dollars worth of stuff there.
Speaker 1: You could go to this website, raise dot com or
Speaker 1: the app and buy a gift card for Old Navy,
Speaker 1: and it's discounted because how are they getting that gift card.
Speaker 1: They're getting it from someone that got this gift card
Speaker 1: from gram that doesn't want it, and they want to
Speaker 1: unload it because it doesn't cost them anything to get
Speaker 1: rid of it at a at a lesser price than
Speaker 1: the face value. So let me give you an example.
Speaker 1: Let's say that I have a birthday party. Someone gives
Speaker 1: me a one hundred dollars gift card to what's that
Speaker 1: store with all the candles that bed bathroom, not bed bathroom,
Speaker 1: bed Bathom body Works, the one that sells all the
Speaker 1: like fancy selling smelling candles. So let's say I get
Speaker 1: that and I'm I said, you know what, I'm not
Speaker 1: getting any pumpkin spice candles this year. I'm just gonna
Speaker 1: get rid of I'm not gonna get I'm gonna get
Speaker 1: rid of this gift card. I can go on Raise
Speaker 1: and sell that gift card. They will give me cash
Speaker 1: for that, and then I hand over that gift card
Speaker 1: to them. Now they're going to give me let's say
Speaker 1: seventy five dollars, But to me, that's found money because
Speaker 1: I'm you know, this gift card was given to me
Speaker 1: for free. Then Raise will go and they will sell
Speaker 1: that gift card to other people for let's say ninety
Speaker 1: five dollars. And now you're getting one hundred dollars gift
Speaker 1: card for ninety five. Raise makes that spread of seventy
Speaker 1: five to ninety five dollars that they sold it to
Speaker 1: you for, they make twenty bucks. You get a discounted
Speaker 1: gift card. Everyone's happy in this process. Next time you
Speaker 1: get a gift card, just read the fine print and
Speaker 1: make sure that you can use it online and in store.
Speaker 1: A lot of them, like I said, are dual purpose.
Speaker 1: They will work in both places. And I'm looking, for instance,
Speaker 1: I'm looking up an Amazon gift card. So you can
Speaker 1: buy a one hundred dollars Amazon gift card on the
Speaker 1: Raised website for ninety seven dollars and eighty three cents
Speaker 1: and it says digital delivery, valid online and in store.
Speaker 1: But there are some gift cards that you go to
Speaker 1: and it will say only valid, you know, in store.
Speaker 1: So Walmart, let's see what they say. Yeah, valid online
Speaker 1: and in store. So I think with the big ones,
Speaker 1: you're going to be fine. And I think that you know,
Speaker 1: it depends on some of the smaller retailers, some of
Speaker 1: the more obscure retailers, you may not be able to
Speaker 1: use them in both places, whether it's online or in store,
Speaker 1: because every gift card is a little bit different, and
Speaker 1: the way that you get these gift cards, you know,
Speaker 1: depending on where you buy them from, could be a
Speaker 1: little different. So great question eight eight eight seven four
Speaker 1: to two four one zero one. This is rich On
Speaker 1: Tech rich Demiro here, rich On Tech, Welcome back to
Speaker 1: the show. I'm here in Westlake Village, California, with Clay Alexander,
Speaker 1: CEO of Ember. You may know this company for its
Speaker 1: temperature controlled mugs, but now they are branching out into
Speaker 1: all kinds of temperature control systems. The latest product is
Speaker 1: a self warming baby bottle system. Clay, welcome to the show.
Speaker 5: Thank you for having me Rich, I'm happy to be here.
Speaker 1: So a lot of folks may know Ember for the mugs.
Speaker 1: This is the first product that I tried from Ember,
Speaker 1: and it's a temperature controlled mug. Tell me the idea
Speaker 1: behind that.
Speaker 5: So actually it started with with scrambled eggs. Okay, So
Speaker 5: in two thousand and nine, I had just sold my
Speaker 5: light bulb to GE. It was the world's large brightest
Speaker 5: led light bulb and GE had bought the rights to it.
Speaker 5: And I was sitting there, you know, thinking, Okay, what
Speaker 5: am I gonna do next with my life?
Speaker 1: Right?
Speaker 5: And I was eating scrambled eggs with my wife in
Speaker 5: the kitchen. I get about halfway through my eggs and
Speaker 5: my eggs get cold on my plate. This happens every
Speaker 5: time I eat scrambled eggs.
Speaker 1: So I thought.
Speaker 5: I remember looking down and thinking, okay, this is the
Speaker 5: twenty first century. At a bare minimum, my dinner plate
Speaker 5: should be able to keep my food at a decent
Speaker 5: eating temperature. So I've been inventor since Berth and I thought, okay,
Speaker 5: let me make I started strapping RC car batteries and
Speaker 5: temperature control circuitry to the bottom of the dinner plates
Speaker 5: in my kitchen.
Speaker 1: I'm sure, I'm sure your wife loved you.
Speaker 5: No, I was making a big, giant mass in the
Speaker 5: kitchen with electronics and wires and benchtop power supplies and
Speaker 5: all that good stuff. So I created the world's first
Speaker 5: self warming innerplate and I started eating my meal off
Speaker 5: of it, steaks, salmon, et cetera. You get halfway through
Speaker 5: the meal, thirty minutes later, you're taking your time. You
Speaker 5: cut into the salmon, steam still comes out. It's the
Speaker 5: perfect temperature, perfect bite. So I had invented this, and
Speaker 5: I remember thinking to myself looking around the kitchen, going gosh,
Speaker 5: coffee mugs, soup bowls, shafing dishes, baby bottles, all the
Speaker 5: things that can benefit from temperature control. And the real
Speaker 5: question was, well, where do we start right And at
Speaker 5: that time, this is back in twenty fourteen fifteen, when
Speaker 5: I was making this decision, coffee, high end coffee was
Speaker 5: on the rise big time. So we created the world's
Speaker 5: first self warming coffee cup, and we made prototypes and
Speaker 5: I remember drinking out of it, carrying it around town
Speaker 5: and it looked like a crazy invention.
Speaker 1: I had batteries strapped to the side and wires and.
Speaker 5: Circuitry, but the user experience was phenomenal because you got
Speaker 5: thermosignetti and all these others, and those are dual wall
Speaker 5: vacum insulation. The temperature that you pour in is what
Speaker 5: it holds it at. If you pour hot coffee, brood
Speaker 5: coffee comes out at one hundred and eighty degrees, burns
Speaker 5: your mouth, or you wait for a very long period
Speaker 5: of time for tacool, you get distracted, you go back,
Speaker 5: and now it's too cool cold. So I thought, gosh,
Speaker 5: what if I could What if we could create technology
Speaker 5: that actually locks your drinking temperature in whatever your preferred
Speaker 5: specific drinking temperature is. You set it in a number mug.
Speaker 5: One thirty five, for instance, is mine. And every time
Speaker 5: I pour a cup of coffee, no matter where I am,
Speaker 5: and I poured a number mug, it goes to one
Speaker 5: hundred and thirty five degrees on the nose, and every sip,
Speaker 5: every sip, no matter where I go, it's battery powered,
Speaker 5: carried around the meetings, et cetera, is at one hundred
Speaker 5: and thirty.
Speaker 1: Five degrees Okay, so let's talk about the self warming
Speaker 1: baby bottle system. This is brand new from Ember over
Speaker 1: ten years in the making. Where did the idea for
Speaker 1: this come from?
Speaker 5: Okay, this is a great story. So my beautiful daughter,
Speaker 5: Charlotte was born eleven years ago and my wife did
Speaker 5: most of the feedings. Every once in a while it
Speaker 5: was dad's turn. And I remember Charlotte waking up in
Speaker 5: the middle of the night crying, you know, starving. It's
Speaker 5: like I'm carrying her downstairs, going into the kitchen, getting
Speaker 5: a bowl of water, running the water in the sink,
Speaker 5: warming up the water, putting the baby bottle in the water.
Speaker 5: It's bobbing around because you know, my wife didn't want
Speaker 5: me to use the microwave. And then you're like squirting
Speaker 5: milk on your wrists and you're going, I'm a new parent.
Speaker 5: I have all these other anxieties about parenthood, and I
Speaker 5: don't know if this temperature is right.
Speaker 1: I'm just trying to sense it on my wrist.
Speaker 5: So it was a very honestly, the anxiety level was
Speaker 5: very high at that time for me as a parent,
Speaker 5: and I thought there's got to be a better way.
Speaker 5: And I thought, gosh, what if the baby bottle could
Speaker 5: warm the milk itself right up to the perfect body
Speaker 5: temperature and you know when it's ready. And that was
Speaker 5: kind of the origin idea.
Speaker 1: And so now we've got the baby bottle. It comes
Speaker 1: with this sort of warming puck on the bottom. Can
Speaker 1: you explain how it works.
Speaker 5: There's a puck that you can throw in your back
Speaker 5: pocket or anywhere, and you can basically throw the bottle
Speaker 5: on the puck and it warms milk or formula up
Speaker 5: to body temperature within less than five minutes. And part
Speaker 5: of the beauty of it is if you want to
Speaker 5: keep the milk cold for on the go, we also
Speaker 5: have that comes in the kit that we just launched,
Speaker 5: a what we call a thermal dome. So the cold
Speaker 5: milk comes out of the fridge with the bottle and
Speaker 5: you throw it on the puck. You throw the thermal
Speaker 5: dome over it. It's all magnetic, it just sucks together.
Speaker 5: The thermal dome will keep the milk in the bottle
Speaker 5: cold for up to four hours on the go. So
Speaker 5: you have this little like we call it like an
Speaker 5: infant feeding kit, throw in your diaper bag, throw it
Speaker 5: in your backpack on the go, and when you know
Speaker 5: your baby is hungry. You just open up your iPhone
Speaker 5: or Android Divide and you go to the umber Baby app.
Speaker 5: You click warm Milk. It actually warms the milk while
Speaker 5: the baby bottle is in your bag, and then it
Speaker 5: just notifies you when you're ready on either your connected
Speaker 5: watch or on your phone.
Speaker 1: And if you don't want to necessarily use the app,
Speaker 1: which you probably want to, because if you have something
Speaker 1: like this, you're into apps and phones and stuff. But
Speaker 1: there's also a physical button on the bottom of the
Speaker 1: puck that you can just press five lights. When they
Speaker 1: all light up, it lets you know that the milk
Speaker 1: is at the right temperature. The baby bottle is super lightweight,
Speaker 1: lighter than you would think. It is all dishwasher safe.
Speaker 1: All of the parts that touch the milk the puck
Speaker 1: obviously is the electronics, and you also kept the bulk
Speaker 1: of the electronics in the bottom, like the Bluetooth is
Speaker 1: not near the baby bottle itself.
Speaker 5: That's right, soar in the early days, in our first
Speaker 5: version of the umber Baby bottle, we put the battery
Speaker 5: technology and the Bluetooth radio and such in the bottom
Speaker 5: of the bottle is part of the bottle, just like
Speaker 5: an Ember mug right, And in a lot of early
Speaker 5: focus groups, parents said, you know, I don't really want
Speaker 5: a bluetooth radio near my baby's face. I don't really
Speaker 5: want a batteries. So we we pivoted and we re
Speaker 5: engineered the product so that we put the bluetooth radio on,
Speaker 5: the batteries and all that stuff into a little kind
Speaker 5: of hockey puck that you throw in your back pocket
Speaker 5: that's magnetic to the bottle.
Speaker 1: That way the bottle.
Speaker 5: The bottle has you know, a microprocessor, heaters and temperature
Speaker 5: control sensors all kind of embedded in there safely, but
Speaker 5: there's no you know, batteries or bluetooth radio or any
Speaker 5: of that kind of stuff. So it's it's all solid
Speaker 5: state electronics in there.
Speaker 1: And safety for this this is something that you know,
Speaker 1: babies are going to be holding.
Speaker 5: Yeah, So safety has been a number one priority for
Speaker 5: us from the very very beginning. And one of the
Speaker 5: things that we really wanted to make.
Speaker 1: Sure we got right is the heating.
Speaker 3: Right.
Speaker 5: We never wanted to be over body temperature, so you know,
Speaker 5: ninety eight point five degrees in this case. And so
Speaker 5: we actually designed the Ember baby bottle with three independent
Speaker 5: circuits that run inside the bottle. If the first circuit fails, right,
Speaker 5: if the milk goes up, you know, ninety eight point
Speaker 5: six boom. The second circuit kicks in senses that it
Speaker 5: went a point of a degree up and then opens
Speaker 5: the circuit, essentially killing heating. If the second circuit fails,
Speaker 5: there is a third circuit that can then catch it.
Speaker 5: So it is absolutely bomb proof, never go. It will
Speaker 5: never go above that body temperature. And so that took
Speaker 5: us actually probably almost two years to engineer just what
Speaker 5: I was saying right there, this triple redundancy.
Speaker 1: The self forming baby bottle system from ember Cells for
Speaker 1: four hundred dollars. Some people may balk at.
Speaker 5: That price, so in the future we'll launch less expensive
Speaker 5: versions that just have maybe one bottle and one put
Speaker 5: but at launch, we want to have an entire system
Speaker 5: that really takes care of you, and it's an infant
Speaker 5: feeding system.
Speaker 1: Any advice for aspiring entrepreneurs.
Speaker 5: I would say, honestly, grit to go from an idea
Speaker 5: in your mind to building a global brand. It's definitely
Speaker 5: the hardest thing I've ever done in my life.
Speaker 1: X ten.
Speaker 5: And I would just say, you like the reason that
Speaker 5: I like can't sleep at night, work seven days a week,
Speaker 5: et cetera. Is because of my passion of what I'm
Speaker 5: doing right, Like, I'm so excited about every product that
Speaker 5: we create and launch. And if you don't have that passion,
Speaker 5: you're not gonna have the grit and the determination to
Speaker 5: actually pull it off. And especially when you go through
Speaker 5: tough times, you just got to keep pushing that big
Speaker 5: giant boulder up the hill.
Speaker 1: Clay Alexander, CEO of EMBER and founder, thanks so much
Speaker 1: for joining me today.
Speaker 5: Thank you, Rich. It was great to have you all right.
Speaker 1: If you want to learn more about what Ember's doing,
Speaker 1: check out the website. Just go to rich on Tech
Speaker 1: dot TV. I'm richidibureau more of rich on Tech after this,
Speaker 1: welcome back to rich on Tech. Rich Demiro here talking
Speaker 1: technology with you, and my guest is Larissa May, a
Speaker 1: digital wellness activist and founder of Half the Story, a
Speaker 1: nonprofit dedicated to empowering the next generation's healthy relationship with
Speaker 1: social media. They definitely need that. Larissa, thanks so much
Speaker 1: for joining me today.
Speaker 6: Thank you for hosting me.
Speaker 1: So give me a little background on yourself. Why did
Speaker 1: you start this and what's the goal I.
Speaker 6: Started Half the story eight years ago as the first
Speaker 6: you thought organization tackling the intersection of mental health and
Speaker 6: tech because of my own negative experience of social media
Speaker 6: when I was in college, I almost lost my life
Speaker 6: due to my very toxic relationship with technology mixed with
Speaker 6: my depression. I saw that after going through treatment that
Speaker 6: they asked me about physical wellness, sexual wellness, but they
Speaker 6: never asked me about the drug of my POTT. So
Speaker 6: I started to ask the hard questions about technology and
Speaker 6: mental health and wanted to build an organization that would
Speaker 6: give the next generations the tools that they needed to
Speaker 6: emotionally thrive in the digital age.
Speaker 1: So what do you think now, having gone through all
Speaker 1: of that, what do you think is the problem?
Speaker 6: Well, I think there's really two major problems. One is
Speaker 6: that there's then virtually no regulation or systems in place
Speaker 6: to ensure that technology is safe for young minds. And
Speaker 6: on the flip side, kids that are getting on technology
Speaker 6: are not cognitively ready to really engage with the amount
Speaker 6: of content that's coming at them, and the algorithms are
Speaker 6: really manipulating and taking advantage of our most vulnerable minds.
Speaker 6: And so it's really a bifurcated issue. And I believe
Speaker 6: that if there is change in the actual infrastructure and
Speaker 6: design of the tech, while the next generation also gets
Speaker 6: the tips and tools that they need to have agency
Speaker 6: and empowerment, we can perhaps build a better world.
Speaker 1: Do you feel like care the tech companies about this?
Speaker 6: I think that they have to care because there's actually
Speaker 6: a business case for caring when you think about the
Speaker 6: next generation of consumers and where they're going to be
Speaker 6: placing their trust in their time, that transparency and care,
Speaker 6: especially for mental health is so critical, especially amongst gen Z.
Speaker 1: The what is kind of like the first step to
Speaker 1: all this? Do the parents need to know more about this?
Speaker 1: Do they need to be concerned about social media? Yeah?
Speaker 6: First and foremost, I would say for any parent that's listening,
Speaker 6: the longer you can wait for your child to get
Speaker 6: a screen, the better. Their brains are just literally not
Speaker 6: wired to deal with what technology is creating, and it's
Speaker 6: taking advantage of the Olympic system and the very emotional
Speaker 6: part of their brains. So the more that you can
Speaker 6: keep them away from it, the better, I would say.
Speaker 6: The second thing is that the reality is if your
Speaker 6: kid already has a device, the abstinence idea doesn't really work,
Speaker 6: and you need to be able to engage your kid
Speaker 6: and really get curious about what is supporting them, what
Speaker 6: they like on technology versus what's hurting them, and set
Speaker 6: radical boundaries within your household and actually lead by example.
Speaker 6: So many parents come to us wanting to figure out
Speaker 6: how to fix their kids, but they're the ones that
Speaker 6: are on the phone at the dinner table or going
Speaker 6: to bed with their partner with their screens. So you
Speaker 6: really have to set that example from the start. And
Speaker 6: the last thing I would say is really teach your
Speaker 6: kids how to unhack their tech. I mean, tech was
Speaker 6: built to hack their minds, but there are things that
Speaker 6: you can do to build speed bumps their stopping cues
Speaker 6: into your phone to help your kid at least deal
Speaker 6: with the amount of cognitive load that they're experiencing.
Speaker 1: Okay, so you mentioned the roadblocks and you mentioned, you know,
Speaker 1: parents kind of like leading by example. Can you give
Speaker 1: some specifics on like do we use like this the
Speaker 1: app settings to like you know, set timers? Is it
Speaker 1: screen time? Like what can we do? Yeah?
Speaker 6: So, first and foremost, for any parent that has a
Speaker 6: kid on social media, I would advise that you actually
Speaker 6: subscribe to Google RT's and all of the blogs, the
Speaker 6: social platform that your kid is on. There are a
Speaker 6: lot of safety actually a lot of safety tools that
Speaker 6: the platforms have been created, but they don't really do
Speaker 6: a great job at marketing them, so parents don't use them.
Speaker 6: We are actually at a research conference this week and
Speaker 6: one of the major platforms reported that less than ten
Speaker 6: percent of parents that have kids on the platforms are
Speaker 6: actually taking advantage of the safety features or teaching their kids.
Speaker 7: How to use them.
Speaker 6: So first, make sure you're up to date on what
Speaker 6: the platforms have in place to make it at least
Speaker 6: a little bit better of an experience. The second thing
Speaker 6: that you can do as a parent is to give
Speaker 6: your kids tools to help them with navigating this. And
Speaker 6: so there's two really great apps that I use. One
Speaker 6: is called the one SEC app. The other is called
Speaker 6: the Opal app, and the one SEC app actually gets
Speaker 6: really slows down, so if your kid opens an app,
Speaker 6: it doesn't just open the app, it actually creates a
Speaker 6: bit of a delay and gets your kid to really
Speaker 6: think about why they're opening that app and to answer
Speaker 6: that question, to build that speed bump or to slow
Speaker 6: that down before they're just mindlessly opening the platform. The
Speaker 6: opal app is a great tool for both mobile and
Speaker 6: desktop that allows you to block certain apps at certain
Speaker 6: time of the day and make that routine so that
Speaker 6: you can wake up and count on the fact that
Speaker 6: all your social platforms will be blocked. So those are
Speaker 6: two tools that I really like to use. But lastly,
Speaker 6: you know, some of the simple things that you can
Speaker 6: do are hiding your social media apps far back in
Speaker 6: your phone if you have an iPhone, you know, putting
Speaker 6: as many of them as possible into one of those
Speaker 6: little square pods and putting that a couple slides backs
Speaker 6: that you really have to think and you really have
Speaker 6: to ask yourself about why you're getting on your attack before.
Speaker 8: You do it.
Speaker 1: Okay, So again, the apps are one sec, oh any
Speaker 1: one sack sec and then opal, O p A L.
Speaker 1: And I'm looking at these and you know, I've covered
Speaker 1: tech for a while and I these are great. I
Speaker 1: mean they look like I love the idea, and I
Speaker 1: do one hundred percent agree. It's all about like, if
Speaker 1: you put these apps front and center on your phone,
Speaker 1: you know you're going to be on them a lot,
Speaker 1: You're going to be consuming them a lot because it's
Speaker 1: just when you're you know, you have a free minute,
Speaker 1: you're going to open them up, and that's just human nature. Okay,
Speaker 1: So you also have let's see the government intervention. So
Speaker 1: what specific kind of like changes would you like to
Speaker 1: see implemented for all this? Do you think it's a
Speaker 1: government thing?
Speaker 7: I mean, right now.
Speaker 6: We're basically giving kids keys to a car that haven't
Speaker 6: been tested or don't have a seat belt. So I
Speaker 6: think that if the average American team is going to
Speaker 6: be spending eight hours of their day behind the screen,
Speaker 6: there has to be some level of accountability in systems
Speaker 6: because right now there is no incentive for these companies
Speaker 6: to really build tax safer other than that maybe you know,
Speaker 6: they want to have brand trust with the next generation.
Speaker 6: But there needs to be some tracks and balances. And so,
Speaker 6: for example, one of the things that we worked on
Speaker 6: in California that just passed a couple of weeks ago
Speaker 6: actually make social media platforms remove any sexual abuse content
Speaker 6: that's on the platform of minors. Twenty five percent of
Speaker 6: sex trafficking cases of adolescence in California happened through the Internet,
Speaker 6: and up until a couple of weeks ago, that content
Speaker 6: was roaming freely. If any of that content was reported
Speaker 6: to the social platforms, they weren't required to do anything,
Speaker 6: but now they have to respond within thirty six hours.
Speaker 6: So that's just like one example. You would be I
Speaker 6: hope anyone hearing this horrified that it took twenty years
Speaker 6: to pass something like that, But that's really the state
Speaker 6: that we're in as we think about the future. What
Speaker 6: I believe we need to start doing is actually adding
Speaker 6: more agency into the algorithmic processes, especially for young people.
Speaker 6: So for example, if a young person is struggling with
Speaker 6: their mental health and they don't have and their entire
Speaker 6: feed is bad mental health and things that are triggering them,
Speaker 6: but you're never asked to refresh your interests once you've
Speaker 6: actually logged onto a social platform. So I would like
Speaker 6: the government to be able to empower these social platforms
Speaker 6: to allow more agency amongst consumers when it comes to
Speaker 6: the algorithm. And to be honest, I think it's a
Speaker 6: happy middle ground between you know, completely restricting the design
Speaker 6: and also giving the users more agency on their experience,
Speaker 6: and then you know, just on the third side, I
Speaker 6: think we need to be investing in more research and
Speaker 6: the government does outside of the social media platforms, there's
Speaker 6: more money inside the platforms with neuroscientists that are hooking
Speaker 6: kids than there is money flowing into the researchers outside
Speaker 6: of the platforms really understanding the implications of what technology
Speaker 6: is doing to young people and all minds.
Speaker 9: For that matter.
Speaker 1: That's because the one side that they're investing in is
Speaker 1: the one that provides the returns with the cash that
Speaker 1: they make. And so and by the way, I love
Speaker 1: the idea of sort of a reset button on the
Speaker 1: social media networks, like for Instagram, Facebook, Twitter, anything like TikTok, YouTube,
Speaker 1: like hey reset, reset my interests. Let's let's start over here.
Speaker 1: Even the music services like that would be useful too.
Speaker 1: We only have a couple seconds here. Just how can
Speaker 1: parents spot this potential social media addiction or obsessive behavior?
Speaker 6: Problematic social media use typically is when your child is
Speaker 6: spending a lot of time alone, putting themselves in their room,
Speaker 6: replacing the basic human needs with screen times, showing signs
Speaker 6: withdrawals almost like many mental illness symptoms. And so if
Speaker 6: your child is also visibly showing signs of distress when
Speaker 6: you remove their device, that's a sign that they probably
Speaker 6: have a problem.
Speaker 1: Uh, Larisa, We're going to leave it there. Welcome back
Speaker 1: to rich on Tech. Rich DeMuro here hanging out with you,
Speaker 1: talking technology at triple eight Rich one oh one. That's
Speaker 1: eight eight eight seven four to two four one zero one.
Speaker 1: It's the end of the year. I am cleaning out
Speaker 1: the mail bag. I get so many emails from you.
Speaker 1: I figured it would be a good time to answer
Speaker 1: a bunch of those. So if you want to submit
Speaker 1: your question, you can go to the website rich on
Speaker 1: Tech dot tv. There is a link that says contact
Speaker 1: and if you want to follow me on social media,
Speaker 1: you can find me on x You can find me
Speaker 1: on Facebook and of course Instagram, where I am hanging
Speaker 1: out most of my day. I am at rich on
Speaker 1: Tech on all of those and I post a lot
Speaker 1: of good tech tips and things throughout the week. So
Speaker 1: definitely follow me on Instagram at rich on Tech. All right,
Speaker 1: without further Ado, let's get to the first question. Dana says,
Speaker 1: moving to France and still want texts. Dana says, I'm
Speaker 1: moving to France and would like advice on the best
Speaker 1: and or most economical way to still receive identity verification
Speaker 1: texts with the US number. Mercy Well, Dana have fun
Speaker 1: in France, very exciting for you to be moving there,
Speaker 1: and I love the fact that you are using two
Speaker 1: factor authentication on your accounts. And so I understand that
Speaker 1: these accounts are set up, some of them are from
Speaker 1: the US, and you want to continue with the US number.
Speaker 1: There's a couple of ways you could do this. My
Speaker 1: initial thought is Google Voice. That's probably the easiest way,
Speaker 1: and so you can set up a Google Voice number
Speaker 1: for free, and then you can go into your accounts
Speaker 1: and change the phone number to Google Voice and get
Speaker 1: that confirmation text that way, and that will work no
Speaker 1: matter where you are because it's all through the Internet,
Speaker 1: and of course you can have those texts forwarded to
Speaker 1: a phone number of your choice over in France. The
Speaker 1: only issue I see there is that not every single
Speaker 1: two factor authentication text works with Google Voice. Most of
Speaker 1: them do, and I think for the most part it
Speaker 1: will be fine, but you may run across a service
Speaker 1: or two that does not work it's not compatible with that.
Speaker 1: So in that case, the other thing I would do
Speaker 1: is if you can't use the Google Voice number, is
Speaker 1: use a two factor authentication app. And so there are
Speaker 1: several apps out there that you can use for your
Speaker 1: two factor authentication codes. And the way that these work
Speaker 1: is that instead of the company texting you a code
Speaker 1: that you then enter on the website to continue to
Speaker 1: log in and let it proceed, you would just open
Speaker 1: up this app on your phone, and every twenty or
Speaker 1: thirty seconds or so, this app is generating a new code,
Speaker 1: and that code is just like the one that you
Speaker 1: would get texted to you, but it is coming from
Speaker 1: your own device, and so in a lot of ways
Speaker 1: it's actually more secure because the two factor authentication codes
Speaker 1: through a phone number could be unencrypted, whereas these are
Speaker 1: safe and secure on your phone. So a couple of
Speaker 1: apps I can recommend to do that. Google Authenticator is one,
Speaker 1: Microsoft Authenticator is another, and then there is another app
Speaker 1: called auth the autchy, So any of those will work.
Speaker 1: What you do is you sign into the website that
Speaker 1: you want to set up two factor authentication on and
Speaker 1: it says how do you want to set this up?
Speaker 1: With an authentication app or a phone number? Using your phone,
Speaker 1: you will scale and a QR code on your computer
Speaker 1: screen and that will link the two together. The main
Speaker 1: thing you want to think about here is that you
Speaker 1: don't want to lose that authentication app. You want to
Speaker 1: use one that is cloud based so that you can
Speaker 1: move to a different device or move that to a
Speaker 1: different account. But those are the ways that I would
Speaker 1: recommend getting those identity verification texts as you call them
Speaker 1: with a US number. Let's go to Miriam. Miriam says, hey, Rich,
Speaker 1: I hope you are well. Thanks for being there. On
Speaker 1: Saturday night, my car play stopped working. Up until then,
Speaker 1: I was able to listen to my music, use GPS,
Speaker 1: and make and receive hands free calls. I have a
Speaker 1: twenty twenty three Volkswagen Jetta and an iPhone thirteen. Now
Speaker 1: the wheels just spin and spin on the car and
Speaker 1: the phone. They're looking for each other. I've talked to
Speaker 1: Apple support, Volkswagen, and I'm talking to Verizon as well.
Speaker 1: I can't do what they recommend because the wheels won't
Speaker 1: stop spinning. Any suggestions. I appreciate you sharing all of
Speaker 1: your knowledge with us. Miriam. Well, Miriam, uh, I would
Speaker 1: say that this is just a temporary issue, and I
Speaker 1: hope it is. You've got a very late model car,
Speaker 1: You've got a very new iPhone, so I think that
Speaker 1: this is just a temporary problem. So it depends I'm
Speaker 1: not sure how you're connecting here, whether it is plugin,
Speaker 1: whether it is wireless car play. Since it is a
Speaker 1: newer car, it may have that feature. But what I
Speaker 1: would do to troubleshoot this is to a couple things.
Speaker 1: First off, I would delete the phone from your saved
Speaker 1: phones on your car, So go into the settings on
Speaker 1: your Volkswagen, delete the phone out of the settings, and
Speaker 1: so that means it is no longer paired with your car.
Speaker 1: Then I would go into your iPhone and delete the
Speaker 1: car from my Bluetooth settings. So I would go into
Speaker 1: settings Bluetooth and find that Volkswagen and hit that little
Speaker 1: eye and say forget this device. Then I would restart
Speaker 1: both of these things. So i'd turn your car off
Speaker 1: and on, restart your iPhone. And then before you go
Speaker 1: ahead and pair these things back up, I might do
Speaker 1: a quick I might do a quick software update, and
Speaker 1: so I would do make sure my software is up
Speaker 1: to date on my iPhone. And if you can, I'm
Speaker 1: not sure if this Volkswagen has any sort of Internet connection,
Speaker 1: but if you can go into the settings and see
Speaker 1: if there is a software update for the Volkswagen, I
Speaker 1: would do that as well. So I would do those things,
Speaker 1: and then once you're all linked up, you can go
Speaker 1: into your settings, and then if you want to look
Speaker 1: at your car play, it's under Settings General and then
Speaker 1: car Play, and you can see the different cars that
Speaker 1: are linked up. You can hit forget this car before
Speaker 1: you try to link them up one more time. So
Speaker 1: a lot of times those things get stuck in there,
Speaker 1: some kind of change happens on either the phone or
Speaker 1: the car, and it's just I don't know. It just
Speaker 1: takes a little bit for those things to link up again.
Speaker 1: But there's no reason why a modern Volkswagen and a
Speaker 1: modern iPhone should not be able to link up. So
Speaker 1: if you still have a problem, I would bring it
Speaker 1: to the dealer and see what they can do. This
Speaker 1: thing is probably still under warranty and they should be
Speaker 1: able to help you out. Next up, Brian says Rich,
Speaker 1: I enjoy your show, I miss Leo, but you've filled
Speaker 1: empty space. Just find your misadventures are a great source
Speaker 1: of amusement for my wife. Have you ever encountered my
Speaker 1: problem here? It is earlier this year, we spent three
Speaker 1: weeks in Taiwan. We both took our phones. She switched
Speaker 1: out to a local simcard while I just used Wi Fi.
Speaker 1: I did nothing to my settings, but I did install
Speaker 1: a VPN. Since our return, my phone insists that it's
Speaker 1: still in Taiwan. I get Taiwanese ads on YouTube sites
Speaker 1: like eBay, give me Taiwan dollar prices and Taiwan's shipping options,
Speaker 1: and all sites I go go by local time in Taiwan.
Speaker 1: My phone shows Los Angeles local time, of course, but
Speaker 1: not on the internet. I've been all through Safari trying
Speaker 1: to reset it to California. So what gives appreciate your input? Okay,
Speaker 1: So I definitely have this issue every time I go overseas,
Speaker 1: and the last time I had this happened to me.
Speaker 1: I was in Berlin and I'm searching. You know what
Speaker 1: happens is when you go to a foreign country, the
Speaker 1: IP address of your phone. When these services see it,
Speaker 1: they reset to that IP address, so they say, oh,
Speaker 1: this person is visiting us from Taiwan. Let's make sure
Speaker 1: we serve up the local version of this website. So
Speaker 1: in your case, I'm guessing that you went to YouTube
Speaker 1: while you were there. I'm guessing that you went to
Speaker 1: eBay while you were there, and I'm guessing that you
Speaker 1: went to Google while you were there. So first thing
Speaker 1: I would do is delete your history and website data
Speaker 1: on Safari. So you can go into settings on your
Speaker 1: iPhone and then tap Safari and scroll all the way
Speaker 1: down and it says clear history and website data, and
Speaker 1: so you press the big red button there and that
Speaker 1: will clear it out. I would say clear out all history.
Speaker 1: Just keep in mind that will probably log you out
Speaker 1: of many of the websites you're logged into.
Speaker 2: Now.
Speaker 1: I did write this down the last time I went
Speaker 1: to Berlin because it took me a while to figure
Speaker 1: this out. But on Google, if you're still getting the
Speaker 1: foreign search results, go to Google dot Com, tap settings
Speaker 1: in the lower right hand corner. Then you go to
Speaker 1: search settings and then other settings. So again we've gone
Speaker 1: like one, two, three deep at least. And then you
Speaker 1: want to choose English, English and United States for the
Speaker 1: results region instead of current region. So basically, when you
Speaker 1: go into Google the search settings, you want it to
Speaker 1: say English results instead of the current region. If you
Speaker 1: leave it to current region, no matter where you travel
Speaker 1: when you search, you're going to get local results in
Speaker 1: that language and that are local to that area. But
Speaker 1: if you set this to English once. No matter where
Speaker 1: you go, you're always going to get those English results.
Speaker 1: Thanks for the question, Brian. That is one that stumps
Speaker 1: a lot of people when they travel internationally. They come
Speaker 1: back home and everything sort of sticks to the foreign
Speaker 1: country that they were in. My name is rich Dumuro
Speaker 1: and you are listening to rich on Tech. Welcome back
Speaker 1: to rich on Tech. Rich DeMuro here talking technology with
Speaker 1: you at Triple eight. Rich one oh one. All right,
Speaker 1: let's bring up Stephanie. Stephanie was scammed through Facebook Marketplace
Speaker 1: and Stephanie, thanks so much for joining me. I appreciate
Speaker 1: you sharing your story because I do think it's going
Speaker 1: to help people.
Speaker 3: Of course, I'm happy to definitely help and share what
Speaker 3: I learned in my experience on Facebook Marketplace.
Speaker 1: Okay, so what let's what were you selling and tell
Speaker 1: me how you posted it and all that good stuff,
Speaker 1: Like what you're selling?
Speaker 3: What? So selling a furniture set for my in laws?
Speaker 1: Okay, pretty standard, correct, but it was a.
Speaker 3: High dollar value. So I put five thousand dollars for
Speaker 3: twelve piece dining room set. Wow, that attracted certain people.
Speaker 1: Okay, so this was a this was like like I've
Speaker 1: got a futon on there right now, and it's like
Speaker 1: fifty bucks, So this is this is high end stuff,
Speaker 1: so you think interesting. So you think that's what attracted
Speaker 1: these scammers because they're like, oh, this person might have
Speaker 1: some money because they're selling a very expensive furniture set.
Speaker 10: Yes, okay, because I lifted it and within five minutes,
Speaker 10: maybe ten, all of a sudden, I had probably at
Speaker 10: least five.
Speaker 3: To ten inquiries if it was still available and wanted
Speaker 3: to buy it.
Speaker 1: Oh wow, interesting, okay, So what happened? What do they
Speaker 1: say in these inquiries?
Speaker 3: So they're asking if it's still available, and I would
Speaker 3: respond yes, but I was trying to be fair, so
Speaker 3: I would go in order of who initiated the conversation first,
Speaker 3: and then they would ask they wanted to give more,
Speaker 3: So of course I got happy.
Speaker 1: They wanted to give you more money than you're asking
Speaker 1: for this thing, correct, okay.
Speaker 3: Which again I was like, this is weird, but kind
Speaker 3: of exciting that maybe I did do it too low,
Speaker 3: but I was gonna just kind of be weary of
Speaker 3: it at first, and a lot of the information coming
Speaker 3: through was i'll give you fifty two hundred, I'll give
Speaker 3: you fifty five hundred. The next one was, I'll give
Speaker 3: you six thousand, and I did get into a bidding
Speaker 3: war with one gentleman who was a scammer and another customer,
Speaker 3: and they kept trying to outbid one another for it,
Speaker 3: so I got up to sixty seven hundred dollars.
Speaker 1: Wow.
Speaker 3: Again, being excited, I told the one I said, unfortunately,
Speaker 3: i'ministic with the first person who bid sixty seven and
Speaker 3: just end up bidding war back and forth. I appreciate
Speaker 3: your time and I'll keep you posted.
Speaker 1: And this is all through what phone or text or
Speaker 1: how is this through messenger?
Speaker 3: Facebook?
Speaker 1: Facebook messaged me, Okay, did you look at their profile
Speaker 1: at all? Like did you check them out? Like to
Speaker 1: see what their deal was?
Speaker 3: Not at first?
Speaker 11: Okay, And what I started noticing was a lot of
Speaker 11: users created were joined Facebook in twenty twenty three, so
Speaker 11: this year, so they were new, correct, which was weird
Speaker 11: because that didn't seem correct.
Speaker 3: So I was like, okay, well, I'm going to put
Speaker 3: you to the side. But this gentleman wasn't a twenty
Speaker 3: twenty three user. I believe he was a twenty sixteen user.
Speaker 1: So I was like, okay, okay, yeah, because we look
Speaker 1: for little hints to see if these people are legitimate,
Speaker 1: because okay, they have a lot of reviews, they have
Speaker 1: a lot you know, they've been around for a while,
Speaker 1: so we feel like they might be more legitimate. That's
Speaker 1: what you kind of did.
Speaker 3: He started continuing the messaging of can I Zell you?
Speaker 3: So I thought, sure, that doesn't seem to be weird. Sure,
Speaker 3: I'll give you my email and you can. You can
Speaker 3: send me money via Zell. And that's where it started
Speaker 3: to become the scam was he they spoofed a Zell
Speaker 3: email and made it look like I couldn't have the
Speaker 3: funds because I didn't have a Zell business account, and
Speaker 3: that I needed to resolve the issue. And it was
Speaker 3: in order to resolve the issue, I had to send
Speaker 3: three hundred dollars to the user and then it would
Speaker 3: clear the situation. It would resolve it.
Speaker 1: Okay. And at this point, did you send that money?
Speaker 3: No? I was like, that seems weird.
Speaker 1: Okay, why am like?
Speaker 3: Because they overpaid? So we had agreed on sixty seven
Speaker 3: hundred and he sent seven thousand and said will you
Speaker 3: send the three hundred back? And I said, well, yes,
Speaker 3: I'm not going to take seven thousand. That's not what
Speaker 3: we agreed upon, and then the email came through from
Speaker 3: Zell saying I had to send it back, and I
Speaker 3: was like, well, this is weird. So then I checked
Speaker 3: the account first of all, and I didn't get seven
Speaker 3: thousand dollars. I didn't get sixty seven hundred dollars. So
Speaker 3: after speaking with my husband, I said, this seems weird.
Speaker 3: I'm going to call Zell. And sure enough, I actually
Speaker 3: walked into another like a you know, situation with calling
Speaker 3: a quote unquote Zell customer service account which was not Dell.
Speaker 1: Oh so that's how they got you. Where did you
Speaker 1: get that phone number from?
Speaker 3: I googled it and of course I have the number,
Speaker 3: but I don't have the website.
Speaker 1: So you google the phone number for Zell came something
Speaker 1: came up on Google. You dialed the number that you
Speaker 1: saw on your screen, and it connected you to a
Speaker 1: scam artist, which was unrelated to the original scammer. Yes,
Speaker 1: scammers be scamming.
Speaker 3: Correct.
Speaker 1: Oh my gosh, it's like no matter where you go, I.
Speaker 3: Avoided a scam because I didn't see that didn't seem right.
Speaker 3: So I was like, okay, we're gonna call and I
Speaker 3: walked into another scam.
Speaker 1: Wow, so you actually thought you were protecting yourself and
Speaker 1: you walked right into another spider web of scam artists
Speaker 1: that is really it's like a one two punch right there.
Speaker 3: Yes, like they're getting really smart, okay, really really smart.
Speaker 1: So you call the Zel person and to this unbeknownst
Speaker 1: to you, it's not actual Zel. And then what happened where.
Speaker 3: He's walking me through un quote unquote how to set
Speaker 3: up Azell business account and I said, well, I don't
Speaker 3: want a Zell business account. I just kind of want
Speaker 3: to resolve this and deal with the furniture sale and
Speaker 3: move on. And I'm not trying to create a business.
Speaker 3: That's not what my end game is. And he said, no,
Speaker 3: I understand, man. We're going to get you set up
Speaker 3: to get the money resolved. As I'm talking to him,
Speaker 3: I had a bad feeling and I said, how do
Speaker 3: I know you're not going to take my money? And
Speaker 3: he goes, ma'am you called me, oh wow, oh you?
Speaker 3: And I said that's a really valid point.
Speaker 2: You're right.
Speaker 9: I sought you out.
Speaker 3: You didn't seek me out. As we're going through quote
Speaker 3: unquote setting up a Zell account, he has me logging
Speaker 3: into any desk, which, oh, wow, do and he sees
Speaker 3: my information, which, again, knowing I had a bad feeling,
Speaker 3: I said, this doesn't track. But I've used any desk
Speaker 3: for work related issues, so I thought that's not odd
Speaker 3: in that respect. And I'm starting to move money around
Speaker 3: and send it out to people I don't know. But
Speaker 3: he said I'll get it back, and I said, I'm
Speaker 3: going to get this money back. He says, yes, we're
Speaker 3: just moving money around. You're going to transfer the money
Speaker 3: out and it's going to come back to you. I said, okay. Again,
Speaker 3: this doesn't seem all right, and my gut is yelling
Speaker 3: at me to like end the call. I finally said,
Speaker 3: I need to finish this call later when my husband
Speaker 3: gets home, and he said, sure, no problem, we'll call
Speaker 3: you back whenever you want. But at that point, I
Speaker 3: already excelled money out to two people. I didn't know.
Speaker 1: How much did you sell?
Speaker 3: Fifteen hundred total?
Speaker 1: You realize as soon as you hung up that this
Speaker 1: was a problem, yes, yes, And how did you feel?
Speaker 2: Oh? Terrible?
Speaker 3: I said. I literally tried to avoid getting scammed and
Speaker 3: walked into another scamp. As I'm talking to the second scammer,
Speaker 3: the first scammer is blowing up the messenger, asking you
Speaker 3: know why I haven't transferred the money? What's going on?
Speaker 3: Did I read the letter?
Speaker 2: You know?
Speaker 3: I need to follow the email that they'd sent and
Speaker 3: I need to do what the email says and everything
Speaker 3: will be fine. And finally when he got he seemed
Speaker 3: to obviously be getting aggressively angry. I finally told him, unfortunately,
Speaker 3: I can't send you the money back because my account
Speaker 3: was hacked due to fraudulent activity and I cannot access
Speaker 3: any money, so thank you. And that's kind of where
Speaker 3: he was like, well, that's because you didn't follow the email.
Speaker 3: If it's no, no, no, no no, that's you know, not
Speaker 3: understanding me. I cannot access the money, there's nothing to access,
Speaker 3: nothing to send you, so I'm not going to do that.
Speaker 3: And he was getting mad, and then I finally just
Speaker 3: blocked him. After having to deal with the fraud department
Speaker 3: at my bank.
Speaker 1: Wow, okay, so I've got to go. But did you
Speaker 1: get any of this money back where you're able to
Speaker 1: reclaim it?
Speaker 3: I was, And if you ever have an issue with well.
Speaker 1: It's all your bank bottom line. What's what's your advice
Speaker 1: to people.
Speaker 3: If it's too good to be sure it probably is,
Speaker 3: and listen to your guys.
Speaker 1: Stephanie, thanks so much for calling me today. I appreciate
Speaker 1: you sharing your story. I know that's a tough story
Speaker 1: to tell, but I do believe that if you listen
Speaker 1: to these stories and hear more of them, you realize
Speaker 1: the warning signs.
Speaker 3: Of course, absolutely, thank you for listening.
Speaker 1: Welcome back to rich on Tech. Rich Demiro here on
Speaker 1: location in New York City where Google has just announced
Speaker 1: their latest Pixel eight smartphones. You've got the Pixel eight
Speaker 1: and the Pixel eight Pro. Joining me now to talk
Speaker 1: about them is Stephanie Scott with Google, and you are
Speaker 1: the product manager for Pixel Yes, I.
Speaker 7: Lead the Pixel eight and the Pixel eight Pro lines.
Speaker 1: So pixel phones to me have always been all about
Speaker 1: the camera, all about AI. Are you really sort of
Speaker 1: doubling down on those two areas this year?
Speaker 8: I would say we have amazing advancements in both of
Speaker 8: those areas this year. For the camera, we've upgraded all
Speaker 8: of the hardware on the Pixel eight Pro, so you're
Speaker 8: going to see huge leaps and improvements there, as well
Speaker 8: as bringing amazing new post capture and editing tools, things
Speaker 8: like Audio Magic Eraser that let you take out unwanted
Speaker 8: noise in your videos. We have things like best Take
Speaker 8: that will let you help select images of faces where
Speaker 8: people really look their best, and brand new features like
Speaker 8: Magic Editor that let you reimagine a shot maybe a
Speaker 8: little bit more like how you remembered it. And then
Speaker 8: for helpful AI, we have a number of new features
Speaker 8: there as well. New features like Summarize they can help
Speaker 8: sort of read a webpage and synthesize it for you,
Speaker 8: or even things like direct my Call where you actually
Speaker 8: have more ambient or helpful, helpful tips and tricks for
Speaker 8: answering a phone call.
Speaker 1: So I will say, every time I use the Pixel devices,
Speaker 1: I truly feel like it is a smartphone, like it
Speaker 1: puts the smart in phone because it almost thinks for you.
Speaker 1: And with these AI editions, you almost feel like you
Speaker 1: have super control over a lot of your photos and
Speaker 1: videos and things like that. Let's break down some of
Speaker 1: these features. Okay, so first off, you mentioned a new
Speaker 1: one which is the audio eraser. Explain that.
Speaker 7: Yeah, So Audio.
Speaker 8: Magic Eraser is an amazing new feature that we've added
Speaker 8: for videos. And when you take videos, a lot of
Speaker 8: times you're trying to capture the sound from a subject.
Speaker 8: So maybe it's a musician or a child doing a performance,
Speaker 8: but there could be unwanted background noise. So if you're
Speaker 8: recording in New York City, there could be you know,
Speaker 8: sirens or an ice cream trucks that goes by, or
Speaker 8: a bird chirping, and the feature intelligently separates those sounds
Speaker 8: out into layers and then lets you have the ability
Speaker 8: to turn those those unwanted noises down so you can
Speaker 8: really listen to the intended subject.
Speaker 1: Yeah. I was playing with this feature and it really
Speaker 1: separated out like the voice versus the background noise, and
Speaker 1: you can adjust each of them like its own level,
Speaker 1: like almost as if you recorded them independently. Yeah.
Speaker 8: No, it's really great, and it's it's great because it
Speaker 8: makes it so easy. It really gives gives you those
Speaker 8: three options in the UI and lets you have complete
Speaker 8: control over all of them.
Speaker 1: Now, this next feature, I think is going to be
Speaker 1: the most controversial when it hits the you know, the
Speaker 1: open marketplace, The best Take, because it's so unique and
Speaker 1: it's it's stuff that you could do before if you
Speaker 1: are a photo editor, but now anyone can do this
Speaker 1: in the palm of their hand. This best take feature.
Speaker 1: You take a group picture or you take even a selfie,
Speaker 1: and it will let you like, you know, changed the
Speaker 1: way the face looks. It can give a smile. Well
Speaker 1: you explain it.
Speaker 7: Yeah, yeah, so I can explain. So this feature is
Speaker 7: really built for those group.
Speaker 8: Shots where you're taking a picture, you know, with a
Speaker 8: group of friends or maybe family. And I don't know
Speaker 8: about you and your friends, but with me, a lot
Speaker 8: of times someone's blinking, someone's looking away from the camera,
Speaker 8: and so you end up with a shot where most
Speaker 8: people look good, but someone's not looking at the camera.
Speaker 8: So it's taking from that series of photos that you
Speaker 8: took at that time and helping you actually choose from
Speaker 8: the faces in that series or group of photos, another
Speaker 8: face where someone maybe looks a little bit better, or
Speaker 8: is looking at the camera or has their eyes open,
Speaker 8: to create one amazing shot where everyone looks their best.
Speaker 1: Yeah. So you take six or seven photos and you
Speaker 1: go through them, you swipe, and every single one you analyze,
Speaker 1: you zoom in on the person's face. There's always something
Speaker 1: a little bit off, and so now it's taking the
Speaker 1: best of all those photos merging them into one great picture.
Speaker 8: Yeah, And it gives you again, a lot of controls.
Speaker 8: You can go in and che the smile maybe you like,
Speaker 8: because not everyone wants that big goofy smile, you know,
Speaker 8: maybe someone wants a little more muted expression. So I
Speaker 8: can't wait personally to use this for my holiday card
Speaker 8: this year. We take it with my cat. It's always
Speaker 8: a little chaotic, and so it's just nice to be
Speaker 8: able to have have a little bit more editing control.
Speaker 3: There.
Speaker 1: Will it work on animal faces?
Speaker 8: No, it does not work on animal faces. But I
Speaker 8: can choose a picture where my cat is looking good
Speaker 8: and then correct my face.
Speaker 1: Ah, okay, got it. Well, maybe next year. The upgrade
Speaker 1: for the for the dogs. People love the dog and
Speaker 1: cat features on these like photo apps. All right, so
Speaker 1: let's talk about the operating system updates because Google announced
Speaker 1: that they will do seven years of updates for the pixel.
Speaker 1: Explain what that means.
Speaker 8: Yeah, so for Pixel, we've you know, we've offered you know,
Speaker 8: multiple years of feature updates in the past. We also
Speaker 8: have featured drops, which brings newer features to people that
Speaker 8: may have a pixel that's several years old. But this
Speaker 8: year we have a new offering that's really meaningful with
Speaker 8: which is seven years of OS security and feature drops,
Speaker 8: so offering users and sort of for Pixel eight and
Speaker 8: eight pro a guarantee that we will be supporting these devices.
Speaker 7: For that time.
Speaker 1: I mean that's a really long time, so this phone
Speaker 1: will pretty much be good to go for that long.
Speaker 3: Yeah.
Speaker 8: We're excited to have this exciting announcement for users and
Speaker 8: being able to support them as if they're planning on
Speaker 8: using the device even longer.
Speaker 7: Yeah.
Speaker 1: They also announced on stage that if you're kind of
Speaker 1: the tinkering person, you can fix your own phone. Tell
Speaker 1: me about that.
Speaker 8: Yeah, So we have a partnership with I fix It,
Speaker 8: and so we make parts and repair manuals available. So
Speaker 8: looking to again help support users that are looking for
Speaker 8: longevity in their devices.
Speaker 1: I may have to try to just replace a screen,
Speaker 1: because the last time I did that was many many
Speaker 1: years ago with an iPod. I replaced the battery and
Speaker 1: I was so proud of myself, But that was like
Speaker 1: many many years ago.
Speaker 8: Yeah, I would say it's definitely an area that's progressing
Speaker 8: and we're worth trying again.
Speaker 1: What about people that have the current Pixel phones? Are
Speaker 1: there any features you announced that they can see on
Speaker 1: their phones?
Speaker 6: Now?
Speaker 8: I think the only one we announced today was the
Speaker 8: new Fold feature that provides translation using taking a capability
Speaker 8: of the two screens, so being able to do an
Speaker 8: interpreter mode and how use the dual screens on the
Speaker 8: Fold display to be able to more easily do a
Speaker 8: translation between two people having a conversation.
Speaker 1: What's been the response on the Fold I.
Speaker 8: Honestly, I think it's a really innovative product. It's a
Speaker 8: sort of a cutting edge and we're really bringing and
Speaker 8: taking advantage of the larger screen to do even more
Speaker 8: in terms of you know, photo editing or camera features,
Speaker 8: so a really amazing space to innovate.
Speaker 1: AI is a huge part of the Pixel devices. I
Speaker 1: feel like it's always been a big part with Google
Speaker 1: Assistant and all the photo features, but now you've got
Speaker 1: these call screening features. You say that people with Pixel
Speaker 1: phones get like fit two percent less spam calls. Tell
Speaker 1: me about some of those features that you announced today.
Speaker 8: Yeah, I absolutely love our calling features. So we have
Speaker 8: a number of different features, everything from you know, direct
Speaker 8: my Call, which helps you when you're calling a business
Speaker 8: for example, to be able to navigate phone trees, to
Speaker 8: things like crystal Clear calling that remove background noise using AI,
Speaker 8: to things like hold for me.
Speaker 7: That literally save you hours of your day by not
Speaker 7: having to wait on hold.
Speaker 8: The new one we announced today is an advancement to
Speaker 8: direct My Call and call screen where you actually have
Speaker 8: more intelligent response suggestions, so you don't even have to
Speaker 8: pick up a call to respond to a call. So
Speaker 8: if you imagine, for example, a UPS driver is calling
Speaker 8: and asks where should I leave the package?
Speaker 7: Or can I leave the package?
Speaker 8: You'll actually get suggested responses and you can say things
Speaker 8: like leave it by the door, you know, and not
Speaker 8: even have to pick up the phone to give them
Speaker 8: that instruction, which is great.
Speaker 1: So you work with this phone on a daily basis,
Speaker 1: I imagine you're pretty much invested in the pixel lineup
Speaker 1: and you feel like it's probably one of the best
Speaker 1: phones out there. If someone is thinking about switching to
Speaker 1: this phone, that is a really tough thing for the
Speaker 1: average smartphone user to do because they've got a big
Speaker 1: life in their previous phone. What's your advice for them?
Speaker 8: My advice is to give it a go. I think
Speaker 8: there's a lot of new features here, amazing cameras to try,
Speaker 8: all the new helpful calling features and smarts features on board.
Speaker 7: So it's a really great time to try a pixel all.
Speaker 1: Right, So you've got Pixel eight starting at six hundred
Speaker 1: ninety nine dollars. You've got Pixel eight Pro starting at
Speaker 1: nine hundred ninety nine dollars. Also, there's a deal I
Speaker 1: saw if you pre order you might get a free watch.
Speaker 8: I think we have some amazing pre order promotions going
Speaker 8: on right now, so definitely worth giving those a try.
Speaker 1: And when are these available?
Speaker 7: These are available October twelfth.
Speaker 1: Okay, October twelfth.
Speaker 12: There you go.
Speaker 1: Stephanie Scott with Google. Thanks so much for joining me today.
Speaker 7: Thank you so much.
Speaker 8: Rich.
Speaker 1: Okay, I'll have more about the Pixel eight and Pixel
Speaker 1: eight Pro my website. Just go to richon Tech dot TV.
Speaker 1: We'll take more of your calls after this. Give me
Speaker 1: a call triple eight Rich one oh one. That's eight
Speaker 1: eight eight seven four to two four one zero one.
Speaker 1: You are listening to rich on Tech. Welcome back to
Speaker 1: rich on Tech. Rich Tomuro here hanging out with you,
Speaker 1: talking technology on location. We've done interviews in the plane.
Speaker 1: This is the first time I've done an interview on
Speaker 1: a boat. We are in Long Beach and joining me
Speaker 1: now is Mitchley of ARC Boats. Thanks for joining me.
Speaker 13: It's great to be here and we are excited to
Speaker 13: have you out on our one of our boats.
Speaker 1: So this is an all electric boat. Describe what we
Speaker 1: are on right now.
Speaker 13: This boat that we're on now is called the ARC one.
Speaker 13: It is the first model boat that we brought to market.
Speaker 13: It's a twenty four foot fully electric power boat, capable
Speaker 13: of five hundred horsepower and software limited to forty.
Speaker 12: Miles an hour.
Speaker 1: And I've already been on it spoiler alert, and it's
Speaker 1: quite incredible. It's quiet, it's smooth, it's powerful. Tell me
Speaker 1: about the company. Let's start with ARC You're based in
Speaker 1: Los Angeles, and what are you trying to do?
Speaker 13: This company didn't even exist three years ago, and at
Speaker 13: this point we have already manufactured and delivered the ARC
Speaker 13: one to our initial customers. The entire company is now
Speaker 13: focused on the next model we're bringing to market, which
Speaker 13: is a mass market wakesport boat.
Speaker 12: If you zoom back out.
Speaker 13: As a company, our goal is to electrify everything on
Speaker 13: the water. Electric boats make a ton more sense than
Speaker 13: gas boats across pretty much every aspect of boating. The
Speaker 13: ownership experience is much nicer, they're quiet. We can hold
Speaker 13: an interview on a boat, you're not smelling fumes. They're
Speaker 13: far more reliable, they're less expensive to operate, and the
Speaker 13: experience of operating one itself is so much better thanks
Speaker 13: to software and the technology on this boat. The hard
Speaker 13: part is actually putting enough energy on the boat to
Speaker 13: move through water at high speeds and with a lot
Speaker 13: of power. That is what we specialize in. We build
Speaker 13: our holes, our battery packs, and a lot of the
Speaker 13: systems that go into this boat in house in our
Speaker 13: manufacturing facility in Los Angeles.
Speaker 1: So, Mitch, what made you wake up and say I
Speaker 1: would like to electrify a boat.
Speaker 13: I'm a lifelong boating enthusiast. My parents were boating enthusiasts,
Speaker 13: and particularly water ski enthusiasts.
Speaker 12: They love to slalom ski. So I grew up out
Speaker 12: getting dragged behind a.
Speaker 13: Boat with wakeboarding and knee boarding and water skiing and weightsurfing.
Speaker 12: This is what I love to do with my time.
Speaker 13: I also have a degree in mechanical engineering and spent
Speaker 13: a while portion of my career as a software developer,
Speaker 13: and this is kind of the marriage of all of
Speaker 13: those things, my passion and my actual career.
Speaker 1: When I tell people I'm going out on an electric boat,
Speaker 1: they say, oh, a duffy because people think of a
Speaker 1: low powered or slower kind of boat. That's not what
Speaker 1: you set out to build.
Speaker 13: No, we absolutely want to change the perception of electric
Speaker 13: boats in the same way that most people associate electric
Speaker 13: cars with performance, with really fast zero to sixty times.
Speaker 13: We are here to change the perception of electric boats
Speaker 13: on the water, and hopefully your experience today made that point.
Speaker 1: So we're on the arc one. This is the boat
Speaker 1: that you initially sold. You made a couple dozen of them,
Speaker 1: and now you're onto Well, tell me some of the
Speaker 1: features of this unit that we're on.
Speaker 13: So this was a limited edition boat that was our
Speaker 13: first entrance into the market, into the marine space. It
Speaker 13: consists of two battery packs. Each one of those battery
Speaker 13: packs is larger than pretty much anything you'd find in
Speaker 13: an electric car. In total, it's two hundred and twenty
Speaker 13: kilos of battery capacity, which, as a point of references,
Speaker 13: roughly three times the size of a Model Y battery pack.
Speaker 13: The boat is laid out in an open seating arrangement.
Speaker 12: Given that everything is.
Speaker 13: Packaged below the floor, that affords a lot of space,
Speaker 13: a lot of space for storage and a lot of
Speaker 13: space for seating on the boat of this size.
Speaker 1: It's a big boat. It's got a lot of space.
Speaker 1: It's got a lot of space for people. Again, it's fast,
Speaker 1: it's quiet. There is absolutely no scent to the boat.
Speaker 1: There's no fumes, there's none of that boating scent that
Speaker 1: you kind of associate with being out on the open water.
Speaker 1: It's a very simple setup. So you've got just the
Speaker 1: steering wheel, the throttle. You've got this nice big screen
Speaker 1: which is kind of very Tesla esque in the center,
Speaker 1: which is showing maps, music. There's even a backup camera.
Speaker 1: I guess if you can call it a back it's
Speaker 1: a back camera. I should say. You see your current speed,
Speaker 1: your current battery, You've got a compass, the water temperature,
Speaker 1: and also the water depth. Do you think that this
Speaker 1: appeals to someone who has grown up with an iPhone
Speaker 1: or someone who is driving a Tesla.
Speaker 12: Absolutely.
Speaker 13: We want to make better boats and we hope that
Speaker 13: those boats and expect that those boats will appeal both
Speaker 13: to people that have grown up boating and people that
Speaker 13: are brand new to it. By making boats far easier
Speaker 13: to own and far less expensive to actually operate, it
Speaker 13: opens up the market These are simply better boats. They
Speaker 13: solve the main pain points with gas boats today.
Speaker 1: What about the charging situation? How long does it take
Speaker 1: to charge? How much time do you get out in
Speaker 1: the water on a charge?
Speaker 12: We think in terms of usage time.
Speaker 13: We want people to be able to use their boat
Speaker 13: exactly how they want to use it for a full day,
Speaker 13: plug in at the end of the day, and wake
Speaker 13: up the next morning with a boat that is ready
Speaker 13: to hit the water again. In practice, that tends to
Speaker 13: mean three to five hours of active usage time. That
Speaker 13: is a much better experience than what you gas boat
Speaker 13: owners deal with today, lugging gas cans down to a
Speaker 13: dock and filling it up manually, having to go twenty
Speaker 13: minutes away to the nearest marina to pay ten dollars
Speaker 13: a gallon, or any of the other creative solutions people
Speaker 13: come up with.
Speaker 1: Are the chargers readily accessible?
Speaker 12: Absolutely.
Speaker 13: This boat uses what's known as a CCS one charger.
Speaker 13: It is the same style of charger that you use
Speaker 13: for any electric car on the road today. And another
Speaker 13: awesome part about electric boats is that they tend to
Speaker 13: have easier access to power. When you look across a
Speaker 13: marina today, most of those marinas actually already are equipped
Speaker 13: with what is known as shore power, because even gas
Speaker 13: boats use electricity to power refrigerators or bilge pumps or
Speaker 13: other accessories on the boat. You can just plug straight
Speaker 13: into that, plug it into your boat, and again wake
Speaker 13: up the next morning with the charge. Boat docks tend
Speaker 13: to be the same way.
Speaker 1: You've got the ARC One already. People are using this
Speaker 1: out in the world. You're learning a lot of data
Speaker 1: from that, and you're now building your mass market electric boat.
Speaker 1: What can we expect from that.
Speaker 13: The next boat we're bringing to market is a mass
Speaker 13: market wakesport boat. We'll have more to share about that soon.
Speaker 13: But as with a lot of new technology, the goal
Speaker 13: is to, over the course of our development time, make
Speaker 13: the technology more accessible to more people. Our goal is
Speaker 13: eventually for every boat on the water to be electric.
Speaker 13: It makes sense from a customer perspective, from a product perspective,
Speaker 13: and from environment perspective. We want to make it happen,
Speaker 13: and we want to make it happen quickly.
Speaker 1: How much are we talking for this boat for the
Speaker 1: buyers that already have it, and also the upcoming model.
Speaker 13: This boat was the ARC One was three hundred thousand dollars.
Speaker 13: That's a all in price that includes trailer delivery and
Speaker 13: best in class service. That might say like a lot,
Speaker 13: but gas boats today of this size routinely sell for
Speaker 13: that amount of money. Boats just tend to be more
Speaker 13: expensive than automotive. Having said that, our goal is to
Speaker 13: drop the price of these boats over time.
Speaker 1: Performance wise, we were doing some what do you call
Speaker 1: them s turns, S curves, and it was pretty wild.
Speaker 1: This boat goes very fast, it has a lot of maneuverability.
Speaker 1: It feels like you have a lot of control in
Speaker 1: this boat. Are those advantages of the electric system.
Speaker 13: Yeah, So one of the things that we have designed
Speaker 13: into this boat is the ability to go quickly from
Speaker 13: zero up to top speed. You also get a lot
Speaker 13: of torque at low speeds, which makes it easy to
Speaker 13: pull a wake quarter or water skier out of the water,
Speaker 13: and it also makes the acceleration quite fun. So we
Speaker 13: were out there doing what are known as hole shots,
Speaker 13: which is when you pin the throttle down and let
Speaker 13: the boats software take over and accelerate that boat up
Speaker 13: to tops and then turn that into s turns where
Speaker 13: you're cranking the wheel left and right and going back
Speaker 13: and forth and really experiencing how sporty this boat is.
Speaker 13: We are not taking away from any part of your experience.
Speaker 13: This is absolutely better than what you're experiencing today on
Speaker 13: gas boats.
Speaker 1: All right, Mitch Lee, one of the founders of ARC.
Speaker 1: Tell folks how they can learn more about the company.
Speaker 12: Go to arcboats dot com.
Speaker 1: Thanks so much for joining me today out on the
Speaker 1: open water. If you want a link to that, I'll
Speaker 1: put on my website. Rich on Tech dot tv. More
Speaker 1: rich on Tech coming your way. If you have a
Speaker 1: question about technology, give me a call. The number is
Speaker 1: Triple eight rich one O one eight eight eight seven
Speaker 1: four to two four one zero one. My name is
Speaker 1: Rich d'miro and you are listening to rich on Tech.
Speaker 1: Welcome back to rich on Tech. Rich DeMuro here hanging
Speaker 1: out with you talking technology at Triple eight rich one
Speaker 1: oh one eight eight eight seven four to two four
Speaker 1: one zero one. The website is rich Tech dot tv.
Speaker 1: Once you go there, you can see all of the
Speaker 1: previous segments that I've done, not only for TV, but
Speaker 1: also for this radio show. Subscribe to the podcast and
Speaker 1: you can follow me on social media. I am at
Speaker 1: rich on Tech. This is the show where I talk
Speaker 1: about the tech stuff I think you should know about.
Speaker 1: But I also get a lot of emails from you
Speaker 1: with questions, so today I figured i'd take some time
Speaker 1: to answer those. Let's go to the mailbag. Patrick says, Hey, Rich,
Speaker 1: hope you're well, buddy. So my Android works like a
Speaker 1: charm on the home Wi Fi, but my girlfriend's iPhone
Speaker 1: is always having issues. She calls it a dead zone
Speaker 1: when she's here. Any suggestions, Patrick, I have noticed that
Speaker 1: there is a pretty big difference in the way the
Speaker 1: iPhone works with Wi Fi versus certain Android phones. I
Speaker 1: find that the reception on Android can often be better.
Speaker 1: I'm not sure why that is. I mean, it could
Speaker 1: be the case on your girlfriend's phone, it could be
Speaker 1: the way she's holding it. Just kidding. That was the
Speaker 1: joke from a long time ago when there was an
Speaker 1: antenna issue with the iPhone and Steve Jobs famously said
Speaker 1: that people were holding their phones wrong. That is not
Speaker 1: the case. These modern phones should be able to pick
Speaker 1: up a pretty good signal. But with that said, there
Speaker 1: are some things you can try to do. So number one,
Speaker 1: you can have her try taking off the case from
Speaker 1: her phone to see if that makes a difference. Obviously,
Speaker 1: restart the phone. See if that makes a difference. Disconnect
Speaker 1: from the Wi Fi and then reconnect, and by that
Speaker 1: I mean go into the Wi Fi settings and actually
Speaker 1: press that little eye forget the network, restart the phone,
Speaker 1: and then bring the phone back onto the network. See
Speaker 1: if that helps. The other thing she can try to
Speaker 1: do is a network settings reset. So if you go
Speaker 1: into your settings and then General and then reset, there
Speaker 1: is an option for network settings reset. Now, this will
Speaker 1: clear out all of her connections, not just Wi Fi
Speaker 1: but also cellular and Bluetooth, so she will have to
Speaker 1: reconnect any device that she is connected to her phone.
Speaker 1: The cellular connection will find itself again. But that is
Speaker 1: a way that you can try to troubleshoot this situation
Speaker 1: and see if she can get a better signal on
Speaker 1: her phone. Let me show you exactly how to do that.
Speaker 1: You go into Settings and then you go into General
Speaker 1: and you scroll all the way down. It says transfer
Speaker 1: or reset phone. You tap that, and then you tap reset.
Speaker 1: I know it sounds scary, but you get a whole
Speaker 1: bunch of options reset all settings, reset network settings, and
Speaker 1: then you can even tap that one more time. You
Speaker 1: have to put in your passcode and then that will
Speaker 1: reset all of the network settings. She will have to
Speaker 1: reconnect her car Bluetooth, She will have to reconnect any
Speaker 1: earbuds or AirPods or any Bluetooth headphones, and also the
Speaker 1: Wi Fi connections at her work and your place. Thanks
Speaker 1: for the question, Patrick, Marlene says, what is the best
Speaker 1: antivirus protection for three iPhone, four teens and two iPads? Also?
Speaker 1: Is there a good password protection software to keep passwords secure? Well, Marlene,
Speaker 1: I'm gonna make your day and tell you that you
Speaker 1: don't need virus protection on iOS devices. You just don't
Speaker 1: need it. The way that the iPhone is configured, it
Speaker 1: is really really tough to get a virus. It might
Speaker 1: be impossible, I'm not sure, but there is a spyware
Speaker 1: for the iPhone. It is very rare. I don't think
Speaker 1: your phone is going to get it. There have been
Speaker 1: limited cases where there's been evidence of spyware and malware
Speaker 1: on iPhones, but for the average person, it is very
Speaker 1: very rare, and there is And in fact, even though
Speaker 1: if you search in the app store for anti virus
Speaker 1: on the iPhone, you will find a million apps that
Speaker 1: sort of suggest they will give you virus protection on
Speaker 1: the iPhone. They don't. They cannot, and the reason they
Speaker 1: cannot is because of the architecture of iOS. iOS is
Speaker 1: set up as a sandbox. Pretty much every every single
Speaker 1: app that you install on iOS is living in its
Speaker 1: own little silo and it can't really interact with other
Speaker 1: apps unless it's done in the way that Apple has allowed,
Speaker 1: and they have made very strict precautions on how apps
Speaker 1: can interact with each other. Now, this is not the
Speaker 1: same for Android. Android, yes you can get you could
Speaker 1: potentially get a virus or malware on Android. It might
Speaker 1: be a little bit easier, but there's various reasons for that. Now,
Speaker 1: the other thing about the iPhone is most, if not all,
Speaker 1: of the software, unless you jail break, it has to
Speaker 1: come from the app store, and that software is scanned
Speaker 1: for viruses, and it is also scanned for malware, and
Speaker 1: it is just generally checked to make sure that it
Speaker 1: is secure. So if you are installing your apps from
Speaker 1: the iPhone app store, there is no need for antivirus protection.
Speaker 1: The one thing you do have to be careful about, Marlene,
Speaker 1: is what you click on, because yes, you can. Still
Speaker 1: there are things called zero day attacks, there are things
Speaker 1: where there are exploits for the I. It does happen
Speaker 1: from time to time. The way that it happens typically
Speaker 1: is through a text message. So the main thing you
Speaker 1: need to be careful about on the iPhone is what
Speaker 1: you click and what you download, and also what you
Speaker 1: enter your personal information too. So if you are getting
Speaker 1: some sort of text that says, hey, we've got a
Speaker 1: package for you from USPS and there's a problem. We
Speaker 1: need you to log in here with all of your information,
Speaker 1: that's really where you're going to have a problem now
Speaker 1: when it comes to passwords. So if you are just
Speaker 1: using the iPhone, I'd recommend iCloud keychain. If you're just
Speaker 1: using iOS devices, that'll work nicely and it's safe, it's secure,
Speaker 1: it keeps your passwords across all of the different Apple devices.
Speaker 1: If you want something a little bit more full featured
Speaker 1: that you're going to use on a couple different devices,
Speaker 1: Bitwarden is free and it works across various devices, So
Speaker 1: that's a good one. And Google actually has some pretty
Speaker 1: decent free software as well, built into the Chrome web
Speaker 1: browser and it does work pretty nicely on the iPhone.
Speaker 1: And if you want something that's paid, I like the
Speaker 1: software from dash Lane. I also like proton pass. Again, Marlene,
Speaker 1: I did cross check this with a with a tech expert,
Speaker 1: a cybersecurity expert, who agreed with me, you pretty much
Speaker 1: for the average person don't need virus protection on iOS devices. Finally,
Speaker 1: Carrie says, do you have anyone complaining about the Apple
Speaker 1: Watch not charging to one hundred percent after updating to
Speaker 1: iOS ten. Mine does not last all day now. The
Speaker 1: battery dies at the end of the day. It is
Speaker 1: so frustrating. Good question. I'm glad that you noticed this
Speaker 1: major change when Watch OS ten came out. That's when
Speaker 1: I noticed it. I noticed it was only charging up
Speaker 1: to eighty percent. And the reason why Apple made this
Speaker 1: change is for battery health. They want the batteries on
Speaker 1: these things to last longer, and the amount of time
Speaker 1: that your battery lasts on the Apple Watch is directly
Speaker 1: related to the age of your watch and also what
Speaker 1: you're doing on that watch. If you are not doing
Speaker 1: any sort of GPS tracking or athletic tracking or fitness tracking,
Speaker 1: your battery is going to last a lot longer than
Speaker 1: someone who is going on a hike with GPS or
Speaker 1: recording a workout with their heart rate for a long time.
Speaker 1: So the first way is while your watch is charging.
Speaker 1: If you want it to charge fully, make sure that
Speaker 1: your watch is charging, tap your watch to show the
Speaker 1: charging screen, then tap the circle with the green or
Speaker 1: yellow charging icon, and then you'll tap charge to full now,
Speaker 1: and that will charge your battery to one hundred percent.
Speaker 1: If you want your Apple Watch to charge to one
Speaker 1: hundred percent every single time, you're going to have to
Speaker 1: go into your settings and change a setting to make
Speaker 1: that happen. There's a setting that seems to be on
Speaker 1: by default at this time, which is called optimized battery charging.
Speaker 1: If you want to change that and turn it off
Speaker 1: and have your Apple Watch charge to one hundred percent
Speaker 1: every single time, tap the digital crown on your Apple Watch,
Speaker 1: scroll down to your settings. So let's find that I'm
Speaker 1: doing this as we speak here, and then you want
Speaker 1: to scroll down to battery and you have to do
Speaker 1: this on the Apple Watch itself. You can't do this
Speaker 1: through the settings on your phone, which is kind of odd.
Speaker 1: And now, right now, mine is saying last charge to
Speaker 1: optimized limit, and so if you want to change that,
Speaker 1: you have to tap battery health and then you'll see
Speaker 1: the option for optimized charge limit. Right now, Mine, is on.
Speaker 1: If you want your battery to charge to one hundred percent,
Speaker 1: every time you can toggle that off, will it ruin
Speaker 1: your battery? I mean over a period of long time. Yes,
Speaker 1: the battery does degrade on any device like this. So
Speaker 1: it's up to you. If you keep your Apple Watch
Speaker 1: forever and you want your battery to last a really
Speaker 1: long time, maybe consider leaving the optimized charge limit on.
Speaker 1: But if you want the maximum battery, you probably have
Speaker 1: to turn it off. Thanks for the question. Carry If
Speaker 1: you have a question for me, go to my website
Speaker 1: richon Tech dot TV. Hit the link that says contact
Speaker 1: and you can submit your question right there. My name
Speaker 1: is rich Damiro and you are listening to rich on Tech.
Speaker 1: Welcome back to rich on Tech. Rich DeMuro here hanging
Speaker 1: out with you, talking technology at triple eight Rich one
Speaker 1: oh one. That's eight eight eight seven four to two
Speaker 1: four one zero one. Let me tell you about this
Speaker 1: feature called reading Mode. Now I can't take credit for
Speaker 1: finding this. I got to give a shout out to
Speaker 1: Jimmy is Promo on YouTube. He covers all Samsung stuff
Speaker 1: and he had a great video about this reading mode
Speaker 1: that I was not aware of. And it is really
Speaker 1: really cool. So it basically makes any article on your
Speaker 1: Android phone easy to read, makes it big, and it
Speaker 1: takes out all the distractions, but it also reads it
Speaker 1: to you. And there have been ways of doing this
Speaker 1: before on Android, but this is very very simple, and
Speaker 1: it involves a Google app called reading Mode. So if
Speaker 1: you go to the Google Play Store, you search reading Mode,
Speaker 1: you select that reading Mode app, you install it, you
Speaker 1: open it up. There are a couple little things to
Speaker 1: set it up, and basically what you need to do
Speaker 1: is just set up what you want the shortcut key
Speaker 1: to be to activate this feature. And on my phone,
Speaker 1: I set it up where the volume up and the
Speaker 1: power button. Now we're talking Android here, this is not iPhone.
Speaker 1: So on the Android you would set because power down
Speaker 1: and our volume down in power is the screenshot key,
Speaker 1: So I set it as volume up and power. You
Speaker 1: press those two things together and instantly it will make
Speaker 1: whatever article you're reading super easy to look at with
Speaker 1: big fonts, whatever colors you want, if you want more contrast, whatever,
Speaker 1: and it can also read that article to you aloud.
Speaker 1: It cuts out colors, tones and marks down the white
Speaker 1: to lower contrast. To make this all easier on the ice.
Speaker 1: It is fantastic, not just as an accessibility feature, but
Speaker 1: for anyone who just wants to listen to articles or
Speaker 1: just read articles in a much easier, eager, less distracted mode.
Speaker 1: So again it's called reading Mode. Search for it in
Speaker 1: the Google Play Store. It is a Google app. So
Speaker 1: if there's other apps named reading Mode, look for the
Speaker 1: one from Google. Again, I'll put it all on the
Speaker 1: show notes go to Rich on tech dot TV for those.
Speaker 1: All right, if you have a question, give me a
Speaker 1: call Triple eight Rich one oh one. Karen is in
Speaker 1: Thousand Oaks. Karen, you're on with Rich.
Speaker 9: Hi there, thanks for taking my call.
Speaker 1: Hey, thanks for calling.
Speaker 9: Sure. I have an iPhone. I've had one since two
Speaker 9: thousand and seven and I have it backed up with iCloud.
Speaker 9: And my daughter got married and I decided that it
Speaker 9: would be a great idea to back up the photos
Speaker 9: somewhere else. So absolutely, yeah, it's easy to do it
Speaker 9: on Google Photos. So I started the process downloading it
Speaker 9: on my phone, and it ran out a memory really
Speaker 9: fast because it was backing up all my photos from
Speaker 9: my phone and I have a lot yep, and so
Speaker 9: I stopped the I stopped it, and I so I
Speaker 9: started playing around a little bit and I deleted a
Speaker 9: photo and it said, okay, we're going to delete the
Speaker 9: photo from iPhoto. So I stopped. I didn't delete anymore.
Speaker 9: But then it it took all like on Google Photo,
Speaker 9: it was completely full, and it wanted more money so
Speaker 9: to back up everything another ten bucks a months. So
Speaker 9: now I feel like I'm being held hostage by them,
Speaker 9: and so I stopped all the access to photos from
Speaker 9: my iPhone to Google. Sure, which is fine, but now
Speaker 9: it says that I can't get my email for Google.
Speaker 1: Because our account is maxed out and they're connected exactly. Yeah, okay,
Speaker 1: so with Google you get fifteen gigs of storage I believe,
Speaker 1: like included.
Speaker 9: Right right, but I already pay, but you pay for iCloud.
Speaker 9: I do can dogs because I have twenty thousand photos.
Speaker 1: Yeah okay, So here's the dilemma. So you've got these
Speaker 1: basically you're kind of okay. So two things I guess.
Speaker 1: Two part question here are you're not going to use
Speaker 1: Google anymore for this?
Speaker 2: Correct?
Speaker 1: Okay, so we can get those photos out of there.
Speaker 1: The other thing is do you are you an Amazon
Speaker 1: Prime member?
Speaker 9: I am?
Speaker 1: Okay, So have you heard of Amazon? Photos. Yes, have
Speaker 1: you used it?
Speaker 3: No?
Speaker 1: Okay, So I would recommend since you're an Amazon Prime
Speaker 1: member and you're using this as your secondary backup, so
Speaker 1: your photos are basically in They're almost in two places.
Speaker 1: Some of them are on your phone. I'm not sure
Speaker 1: if your phone carries all twenty thousand physically on your device.
Speaker 1: I don't know if you have that much storage on
Speaker 1: your phone. It may or may not. But they are
Speaker 1: backed up in iCloud, So that's one place they're backed up,
Speaker 1: and of course you want them backed up in a
Speaker 1: second place, which would be one of these cloud apps.
Speaker 1: So since since you're already paying for Amazon, I would
Speaker 1: say install the Amazon Photos app and let your photos
Speaker 1: back up there, and that way you have a secondary copy.
Speaker 1: Because I don't think it Icloud's going away anytime soon.
Speaker 1: I don't think you're gonna have an issue with that,
Speaker 1: but just in case, you will have a pretty sizable
Speaker 1: backup of your photos, especially as you take new ones
Speaker 1: on your Amazon account as well. Now that will take
Speaker 1: care of moving forward. So to get rid of these
Speaker 1: photos out of Google, I would just go ahead delete
Speaker 1: the Google Photos app off of your iPhone. You don't
Speaker 1: need to do anything first, Before you do that, just
Speaker 1: go ahead and delete it.
Speaker 9: Okay.
Speaker 1: Then I would go to photos dot Google dot com
Speaker 1: on your computer and you can go ahead and select
Speaker 1: photos in there and delete them. And I believe once
Speaker 1: you go in there, let me try this real quick.
Speaker 1: If you select like one photo, you should be able
Speaker 1: to select a bunch at a time and just go
Speaker 1: ahead and delete those. And when you delete them from
Speaker 1: the web interface, not going to delete off your iPhone
Speaker 1: at the same time because it can't talk to your
Speaker 1: your iCloud anymore. Does that make sense?
Speaker 9: I think?
Speaker 13: So.
Speaker 9: Let me just one other thing I have in iMac
Speaker 9: and I don't have iCloud on my Mac because I
Speaker 9: didn't want them if I took if I deleted them
Speaker 9: off on my phone, I didn't want them to delete
Speaker 9: them off my computer.
Speaker 1: Okay. Well, so the way that iCloud works is it's
Speaker 1: a it's a everything syncs to iCloud. So if you're
Speaker 1: looking at your photo collection on your Mac, it's going
Speaker 1: to be the same exact collection that's on your phone.
Speaker 1: That's if you go to iCloud dot com, it's all
Speaker 1: the same. And it's very confusing for people because they
Speaker 1: think because it's on an app on their phone, it's
Speaker 1: different than what's in the cloud or what's on you know,
Speaker 1: their computer if they're sinking it. So that is a
Speaker 1: little confusing. But my my main point here is that
Speaker 1: if you're if you're not wanting to use the Google
Speaker 1: Photos aspect of anything, just go to the Google Photos
Speaker 1: website and that anything you do there will not connect
Speaker 1: through to iCloud. So if you go through and delete
Speaker 1: all these pictures on Google Photos, they will only delete
Speaker 1: on the Google Photos cloud and it's not going to
Speaker 1: redelete them off of your iCloud photo collection. Okay, So
Speaker 1: and you can go through and you know, try to
Speaker 1: bulk delete. I think you can select one thousand at
Speaker 1: once or something like that. But you can just go
Speaker 1: through and kind of delete as many as possible. And
Speaker 1: I believe you can just kind of click in the
Speaker 1: corner of the photo and then drag over to kind
Speaker 1: of select multiple photos at once and that then then
Speaker 1: just go ahead and delete them. Then you can empty
Speaker 1: the trash and you should see your storage kind of
Speaker 1: clean up there. So good question, Karen. I know it's confusing.
Speaker 1: This photo cloud collection stuff is really not easy, especially
Speaker 1: when you start using multiple different providers. So good question there,
Speaker 1: and get that stuff cleaned up so your Gmail works
Speaker 1: again because it is connected. All right, more of your
Speaker 1: calls coming up. Eight eight eight rich one oh one.
Speaker 1: I hope you're having a fantastic day. Did you know
Speaker 1: that you can listen to this show as podcast. Just
Speaker 1: search rich on tech and your favorite audio app and
Speaker 1: be sure to subscribe. Then you can go to rich
Speaker 1: on tech dot tv to find the show notes. I
Speaker 1: take very good notes about what we talk about here.
Speaker 1: So if you're looking for a link to something I mentioned,
Speaker 1: chances are it's in there. And by the way, if
Speaker 1: you're not downloading the app for the retailer that you're
Speaker 1: shopping at, I highly recommend you do it. You know why,
Speaker 1: because they're trying to get people to use their apps,
Speaker 1: and what does that mean. They are putting discounts inside
Speaker 1: the app. I'm telling you any story you go to,
Speaker 1: whether it's Target, whether it is Best Buy, whether it
Speaker 1: is a fast food place, download the app. All these
Speaker 1: quick service restaurants, all of the coupons and discounts are
Speaker 1: inside the apps. See you take five extra minutes to
Speaker 1: download the app and place your order. That way, I'm
Speaker 1: telling you it will save you money. My name is
Speaker 1: rich Demiro, and you are listening to rich on Tech.
Speaker 1: Welcome back to richon Tech on location here at Crypto
Speaker 1: dot Com Arena formerly Staples Center in downtown Los Angeles.
Speaker 1: Joining me now is Luke Saunders. He is the founder
Speaker 1: and CEO of Farmers Fridge, and we're here because they've
Speaker 1: got three Farmers Fridge locations here. Thanks for joining me, Yeah,
Speaker 1: thank you so much for having me. All Right, so
Speaker 1: let's talk about Farmer's Fridge. I first saw this at
Speaker 1: LAX Los Angeles Airport and it's a vending machine filled
Speaker 1: with healthy foods like fresh salads. And I was a
Speaker 1: little skeptical, I'll be honest, but I ended up getting
Speaker 1: one on my way out, and then I got one
Speaker 1: on my way home, so it worked and the salads
Speaker 1: are fresh. You've got locations all across the nation. Can
Speaker 1: you tell me how you describe what Farmer's Fridge is.
Speaker 14: Yeah, So, Farmers Fridge is a fresh food company. We
Speaker 14: make fresh food every single day in a centralized kitchen,
Speaker 14: and then we distribute that through a network of automated
Speaker 14: smart fridges and in retail locreations across the country. And
Speaker 14: really the idea is very simple, how do you make
Speaker 14: fresh food as accessible as a candy bar?
Speaker 1: How did you come up with the idea for this company?
Speaker 14: Yeah, so I came up with it because I was
Speaker 14: a traveling salesman. I was driving one thousand miles a week.
Speaker 14: I was flying all the time, and one of the
Speaker 14: biggest problems I had was trying to figure out what
Speaker 14: I was going to have for lunch every day, and
Speaker 14: how to have something that wasn't just fast food or
Speaker 14: some kind of snack from a gas station. And I
Speaker 14: realized you could make fresh food at scale and get
Speaker 14: it to more people. You just had to get it
Speaker 14: to the faster. And really the idea was if I
Speaker 14: built the entire business model around the concept of making
Speaker 14: real fresh food getting into people quickly, I could solve
Speaker 14: the problem. And then I backed into the idea for
Speaker 14: the vending machine, because something like one hundred million people
Speaker 14: a day in the United States actually visit a vending
Speaker 14: machine to buy something, so clearly it's a very convenient
Speaker 14: way to get food and get it to more places.
Speaker 14: There's about eight million vending machines in the US, so
Speaker 14: that helped to just make it more convenient, more accessible,
Speaker 14: and lower the cost to serve fresh food.
Speaker 1: And so where was first location and how many locations
Speaker 1: do you have now? And in what types of places
Speaker 1: are these smart fridges in?
Speaker 14: Yeah, So when I got started, I thought the best
Speaker 14: part of the idea was we were only going to
Speaker 14: take up, you know, twelve square feet and I could
Speaker 14: go pretty much anywhere and in a lot of places
Speaker 14: restaurants couldn't go. But it turns out that a lot
Speaker 14: of people were very skeptical about the idea of installing
Speaker 14: of anding machine full of fresh food in their office
Speaker 14: building or the lobby of the hospital or something like that.
Speaker 14: So we ended up in a food court in downtown Chicago.
Speaker 14: It was objectively the worst food court in Chicago, but
Speaker 14: it was the only place that would take us, and
Speaker 14: we had one location, and it was really just to
Speaker 14: get people to try the food, get some feedback on
Speaker 14: the concept, and from there we've grown it now to
Speaker 14: over a thousand locations across the country. We're in major
Speaker 14: retail stores across the country, and also have about six
Speaker 14: hundred and fifty fridges that we operate in hospitals, universities, airports,
Speaker 14: even places like this arenas.
Speaker 1: So tell me about making this food. It's got to
Speaker 1: be fresh. You make it in Chicago, but somehow it
Speaker 1: makes its way to Los Angeles and it still tastes fresh.
Speaker 1: So how do you do that?
Speaker 2: Yeah?
Speaker 14: So when I started, at the very beginning, I was
Speaker 14: making the food, I was delivering the food. I was
Speaker 14: building the fridges, and we still do things pretty much
Speaker 14: the same way. So I would actually drive down to
Speaker 14: the produce terminal in the morning, get the freshest product
Speaker 14: I could get it in, chop it up, put it
Speaker 14: in the jar, and get it to that fridge. So
Speaker 14: we have just continued to do that business model, but
Speaker 14: now we just do it tens of thousands of times
Speaker 14: a day. So we get whole ingredients in, we make
Speaker 14: dressings from scratch. We're literally cutting up whole heads of
Speaker 14: lettuce and mixing avocados to make our fresh in house squacamole,
Speaker 14: and so the whole business is designed to facilitate having
Speaker 14: that be our process and then get it to people quickly.
Speaker 14: A huge component that's made it scalable is we built
Speaker 14: a lot of technology in terms of where to send
Speaker 14: all of the food that we're making, but also like
Speaker 14: how to get feedback from customers if things aren't fresh
Speaker 14: and improve that, or we can lock a fridge if
Speaker 14: it goes out of temperature remotely. So all of that
Speaker 14: has made it so that it's scalable. But the idea
Speaker 14: is exactly the same as it was at the beginning.
Speaker 14: You'd get a whole ingredient in make a dressing from scratch.
Speaker 14: It's gonna taste good. You just have to get it
Speaker 14: to people quickly so they have enough time to buy
Speaker 14: it before it goes bad.
Speaker 1: Let's talk about some of the food that's in this fridge.
Speaker 1: So these solids are served in sort of plastic jars.
Speaker 1: Is that what you call them?
Speaker 14: Yeah, it's a plastic jar. So the idea at the beginning,
Speaker 14: I was actually trying to figure out what kind of
Speaker 14: packaging to use that would help reinforce freshness. And my
Speaker 14: brother in law actually recommended these mason jar salads he
Speaker 14: had seen on Pinterest, and so I initially thought it
Speaker 14: was a crazy idea, but once I started testing with them,
Speaker 14: it just looks so beautiful. It actually helps keep the
Speaker 14: food fresh because you can layer ingredients, so we put
Speaker 14: like wet and acidic ingredients on the bottom, things like
Speaker 14: lettuce on the top. So that allows you to have
Speaker 14: a higher quality meal that lasts longer, and it really
Speaker 14: just shows really well in the machine because what we
Speaker 14: found I tried so many different ways to tell customers
Speaker 14: our food was fresh at the beginning, and over and
Speaker 14: over again. What we heard when we'd actually talked to
Speaker 14: the potential customers or people that were intimidated by the
Speaker 14: vending machine is I'm looking at your food and I
Speaker 14: want to see that that food looks fresh, and you
Speaker 14: can tell, like the greens are not wilted, they're not brown.
Speaker 14: Things are clearly handmade. And we were getting that kind
Speaker 14: of feedback constantly, so that's a big part of why
Speaker 14: we package it that way.
Speaker 1: And so in the machine, I see all types of
Speaker 1: different salads. You've got wraps, you've got hard boiled eggs
Speaker 1: in there. Like you said, chips and guac. What's some
Speaker 1: of your top sellers.
Speaker 14: So actually the chips and guac is a top seller,
Speaker 14: which makes a lot of sense for us because we
Speaker 14: actually are making that guacamolean house. We're adding peg go
Speaker 14: to the top. There's no preservatives, nothing, and then it's
Speaker 14: only I have a few days shelf life, so you
Speaker 14: cannot buy a product like that anywhere else, and I
Speaker 14: think the average price is four fifty. The caesar salad
Speaker 14: is one of my personal favorites. It's just a very
Speaker 14: high quality caesar salad with chicken. But the idea is
Speaker 14: to have twenty five skews and have every single one
Speaker 14: of those be something that you're like, Wow, that was great,
Speaker 14: I'll buy it again.
Speaker 1: And what type of price point are we talking?
Speaker 14: So the product's range in price from three dollars all
Speaker 14: the way up to about ten dollars on the high end,
Speaker 14: our average item is about six fifty. You can also
Speaker 14: get a discount if you're using our app. There's a
Speaker 14: loyalty program, but then we also offer twenty five percent
Speaker 14: off at the airport. So on average, our average ticket
Speaker 14: is actually lower than McDonald's.
Speaker 1: So tell me about the tech that helps you get
Speaker 1: these solids in these machines.
Speaker 14: Yeah, So the core technology for Farmer's Fridge is really
Speaker 14: about inventory management, so we can see in real time
Speaker 14: what's in every single fridge across the country, and then
Speaker 14: every day we're making tens of thousands of meals, and
Speaker 14: so the idea is we don't actually know where they're
Speaker 14: going until the end of the day because that gives
Speaker 14: us as much time the day to get the sales
Speaker 14: data from the fridges, and then a cost function algorithm runs.
Speaker 14: So essentially, it's looking at what's the inventory in the network,
Speaker 14: how many products that you produce, and things like the
Speaker 14: weather or tsa checkpoint traffic to say this is where
Speaker 14: we think you should send everything to maximize the profitability
Speaker 14: and reduce the amount of unsold inventory the next day.
Speaker 14: So imagine like we kind of get that report and
Speaker 14: everybody snaps into action. We're picking and packing the food,
Speaker 14: putting it onto trucks and getting it out.
Speaker 1: To the fridges.
Speaker 14: And over the last year we've even invested in pushing
Speaker 14: that prediction downstream. So what that means is we make
Speaker 14: it once at our initial production facility, but then we'll
Speaker 14: make it multiple points along the way. So when a
Speaker 14: driver gets to the airport, let's say a flight got
Speaker 14: in late and a bunch of people were hungry. He
Speaker 14: bought ten salads. His drivers app he actually carries an
Speaker 14: iPad with him, will tell him here's where you should
Speaker 14: actually take this item from this fridge on your route
Speaker 14: and put it into this fridge on your route, and
Speaker 14: it's giving them all that feedback in real time start
Speaker 14: to finish. The whole technology process is about how do
Speaker 14: you make fresh food scalable? And really that's about inventory management.
Speaker 1: The one question I had was when I bought my
Speaker 1: salad and I took it on my flight, how long
Speaker 1: do I have to eat this? How long can I
Speaker 1: keep this salad out of the fridge and still consume
Speaker 1: it safely? Yeah?
Speaker 14: So, I mean, obviously I recommend eating the salad when
Speaker 14: you get out of the fridge for just taste and quality,
Speaker 14: because it's cold and it's crisp. But generally speaking, the
Speaker 14: guidelines for fresh food or you want to keep it
Speaker 14: under forty degrees. If it's over forty degrees after four hours,
Speaker 14: you definitely want to throw it away. US For example,
Speaker 14: the fridge actually if it goes above forty degrees for
Speaker 14: more than an hour will shut down.
Speaker 1: You cannot buy anything.
Speaker 14: So but in general, if you're a consumer, you're on
Speaker 14: your flight, you have before our flight, you bought that salad,
Speaker 14: you should still eat it. Is my recommendation.
Speaker 1: What's the goal of all this, what's the goal of
Speaker 1: Farmer's Fridge. The goal is really simple.
Speaker 14: Farmer's Fridge wants to make fresh, healthy food as accessible
Speaker 14: as a candy bar. And what that means is you
Speaker 14: should anytime you see a candy bar, have the option
Speaker 14: to also get a salad, not because you shouldn't have
Speaker 14: a candy bar, but just because we're going to give
Speaker 14: people the option.
Speaker 1: We don't even want you to think.
Speaker 14: About this as healthy food. It's just something that's convenient
Speaker 14: and affordable and tastes good, and so you want to
Speaker 14: buy more of it. And so until we're kind of
Speaker 14: everywhere and that's true, we're gonna keep going.
Speaker 1: Luke Saunders from farmers Fridge dot com, thanks so much
Speaker 1: for joining me today. Thank you so much for having me,
Speaker 1: appreciating on coming up more of your phone calls at
Speaker 1: Triple eight rich one oh one, you are listening to
Speaker 1: rich on Tech. Welcome back to rich on Tech. Rich
Speaker 1: DeMuro here hanging out with you, talking technology. Website for
Speaker 1: the show is richon Tech dot TV. Now it's time
Speaker 1: for the feedback segment. These are the emails and the
Speaker 1: comments I get from you, and for the last show
Speaker 1: of the year, I figured I would do something special.
Speaker 1: Now I post a lot on social media, but I
Speaker 1: can't always respond to each and every comment. But I
Speaker 1: do read a lot of them, so I figured for
Speaker 1: this show I would read your comments about the show.
Speaker 1: It was a big change for me to start something
Speaker 1: new after Leo had been doing this for so long.
Speaker 1: But fifty two shows later, if you count this one,
Speaker 1: I am so glad you stuck with me, and hopefully
Speaker 1: I found some new listeners as well. And by the way,
Speaker 1: we're gonna do this again next year. I can't wait
Speaker 1: to bring you more tech news, more interviews, more tips,
Speaker 1: more tricks, more gadgets to make your life easier and
Speaker 1: help you feel more informed. Without further ado, let's go
Speaker 1: to the feedbag. Art says, very impressed with how you
Speaker 1: inform the masses about cyber and social media. Yes, that's
Speaker 1: a big part of the show. Cyber security is a
Speaker 1: huge deal in this world, and just staying ahead of
Speaker 1: these scam artists is a big part of avoiding falling
Speaker 1: victim to a lot of this stuff. Jim says, you
Speaker 1: are the best. Rich listening as always from Phoenix, Arizona.
Speaker 1: Thank you Jim for listening from Phoenix, Arizona. Caroline says
Speaker 1: I loved you on TV then on Tech Tuesdays with Handel.
Speaker 1: Thank you, Rich, You are so kind giving advice to
Speaker 1: the seniors and others that are not tech savvy, not
Speaker 1: in big letters, and yes, the advice to seniors and
Speaker 1: others that are not tech savvy. That is the whole
Speaker 1: point of this show. Is that I want the average
Speaker 1: person to be informed about this stuff. That is the thing.
Speaker 1: Techi's can listen and enjoy the information, but if you're
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Speaker 1: that you do that. Greg says Merry Christmas twenty twenty three.
Speaker 1: Much happiness and blessings to you and your lovely family.
Speaker 1: Happy Holidays, Happy Holidays, and Merry Christmas to you as well. Greg.
Speaker 1: Jeffrey says, I am a local truck in southern California
Speaker 1: and listen to Rich every Saturday morning. I believe I
Speaker 1: was even one of his first listeners ever asking questions
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Speaker 1: Apple TV. Let me see, Jeffrey, do I remember that one?
Speaker 1: I think I do. Actually, I think your Apple TV
Speaker 1: was I don't know, it's been a while. I can't
Speaker 1: believe from day one to now we have gone an
Speaker 1: entire year. That is wild. Mike says, Rich, thank you,
Speaker 1: my friend for taking my call in question. It is
Speaker 1: always great to talk with you, buddy. Your radio show
Speaker 1: is amazing. Keep up the good work. Merry Christmas to
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Speaker 1: was a listener of this show when I did it
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Speaker 1: not pretty, believe me. We have a much better system
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Speaker 1: the good information you give us. Rich Mike says, was
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Speaker 3: Rick.
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Speaker 1: don't think that's the Leo, but it is a Leo.
Speaker 1: Jones says every weekend I listen, and Frank says, I
Speaker 1: would love to listen to your show. However, I acquired
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Speaker 1: Thank you so much for listening. There are so many
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Speaker 12: Here with me.
Speaker 1: Thanks to everyone who makes this show possible, Bobo, Kim, Bill,
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Speaker 1: name is rich Demiro. Have a happy New Year. I'll
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