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Speaker 1: What's going on. I'm Rich Damiro and this is rich

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Speaker 1: on Tech, the show where I talk about the tech

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Speaker 1: stuff I think you should know about. It's also the

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Speaker 1: place where I answer your questions about technology. You can

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Speaker 1: find me online at richon tech dot tv. There you

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Speaker 1: can also submit your question for me to answer. Just

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Speaker 1: go to rich on tech dot tv and hit the

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Speaker 1: link that says contact. I get a lot of emails

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Speaker 1: every single week, so I do my best to answer

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Speaker 1: some of those personally, but many times I will just

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Speaker 1: address them on the show. I hope you had a

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Speaker 1: great holiday. We are now coming up right against the

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Speaker 1: new year, if you can believe it. So I figured

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Speaker 1: I would take this opportunity to clear out the mail

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Speaker 1: bag and get through a bunch of the questions that

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Speaker 1: you have asked me. Let's start with John. John writes

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Speaker 1: in and says, is there such a thing as an

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Speaker 1: Internet phone that plugs into the USB port on my

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Speaker 1: PC and is able to make phone calls? Keep in

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Speaker 1: mind that I don't want a monthly subscription. I just

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Speaker 1: want to purchase it and use it as a backup

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Speaker 1: phone in case my smartphone is not working. That way,

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Speaker 1: I'll be able to make a call to the customer service. John.

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Speaker 1: That's a good question. But here's the thing. Most of

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Speaker 1: the time calls are going to go through the internet

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Speaker 1: these days, so most of the phone services are what's

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Speaker 1: called VoIP voice over IP. A couple of ways you

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Speaker 1: can do this. There is a device called magic Jack.

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Speaker 1: This was a thing when this first came out. It

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Speaker 1: was revolutionary because this came out when you would still

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Speaker 1: pay whatever it was for landline service. And this came

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Speaker 1: out and you would plug it into your Internet and

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Speaker 1: then you would plug your old school telephone jack into this,

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Speaker 1: and they call it the magic Jack, and you would

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Speaker 1: buy it once there was no subscription and you could

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Speaker 1: make unlimited calls, I think even long long distance calls.

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Speaker 1: And so the Magic Jack at this point is forty

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Speaker 1: five dollars. You plug it into the USB connection on

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Speaker 1: your computer and then you can plug a phone into that.

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Speaker 1: It's forty five dollars for twelve months of service. Another

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Speaker 1: piece of hardware is called uma Ooma, and this came

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Speaker 1: out kind of after Magic Jack, and this was also

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Speaker 1: seemingly too good to be true because you would plug

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Speaker 1: it into your Internet, you'd pay a fee and you

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Speaker 1: would get service for a lot cheaper than you would

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Speaker 1: get from your typical phone company. And so this device

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Speaker 1: at this point is one hundred dollars and phone service

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Speaker 1: is free. And I believe when this came out it

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Speaker 1: was unlimited like forever. So people are just like, wait

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Speaker 1: a second, how is that possible? But this again is

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Speaker 1: called uma Ooma and they do have this. But this

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Speaker 1: plugs into your internet service, and so you would plug

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Speaker 1: that into your router and then you can plug a

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Speaker 1: phone into that. So that's another option if you want

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Speaker 1: a you know, sort of a landline experience. The other

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Speaker 1: thing you can do is you Google Voice. Just sign

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Speaker 1: up for a free Google Voice phone number. And I've

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Speaker 1: had a Google Voice number forever. I'm trying to remember

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Speaker 1: what Google Voice was called before. Oh, it was called

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Speaker 1: Grand Central. I just remembered that. I must have signed

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Speaker 1: up for Google Voice the first minute it was available,

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Speaker 1: and it was called Grand Central. And why it was

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Speaker 1: called that is because it would link up all of

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Speaker 1: your different phones. So back in the day, you had

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Speaker 1: a landline number, you had a business phone number, and

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Speaker 1: you had a cell phone number. Potentially you know, multiple numbers,

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Speaker 1: and so this would this would bring them all into

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Speaker 1: one place. So people would call this one number and

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Speaker 1: it would call out to all your different phones and

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Speaker 1: ring them at the same time so that you could answer.

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Speaker 1: And it was pretty magical. Google bought the company like

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Speaker 1: within days, it felt like, after this launch, but it

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Speaker 1: was really really cool. Now it's called Google Voice, and

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Speaker 1: Google Voice is completely online. So you can sign up

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Speaker 1: for a free phone number and make calls right through

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Speaker 1: your computer. And you can just plug in a standard

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Speaker 1: you know, headset, So if you have of like the

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Speaker 1: plug in headset or a USB headset, you can use that,

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Speaker 1: or you can go on Amazon and order an actual

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Speaker 1: sort of headset that like an operator would use. There

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Speaker 1: you go, John, some good options for getting your phone

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Speaker 1: calls through your computer.

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Speaker 2: All right.

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Speaker 1: Next up, Sherry writes in we are AT and T customers.

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Speaker 1: My husband lost his phone, but we still owe the contract.

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Speaker 1: Do you know where we could order a good used

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Speaker 1: iPhone to add to our plan? Great question. This is

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Speaker 1: what happens when you sign up for one of these

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Speaker 1: free phones from the cellular carriers. If you lose your

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Speaker 1: phone or break it or something like that, you are

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Speaker 1: still on the hook for the thirty six months or

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Speaker 1: whatever they ask you to sign when you get that

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Speaker 1: free phone, So just keep that in mind. If you're

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Speaker 1: getting a free phone from your carrier, it is definitely

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Speaker 1: not free. They take the price of that phone, they

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Speaker 1: divide it up by twenty four to thirty six months,

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Speaker 1: and they give you that as a credit every month

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Speaker 1: until you fulfill those twenty four to thirty six months.

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Speaker 1: So if something happens to your phone, you will still

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Speaker 1: have to pay for the service. And so that's what's

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Speaker 1: happening here. Two places i'd recommend. First off, you can

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Speaker 1: go to Apple themselves. They have on their website a

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Speaker 1: refurbished area. It's called Apple Certified Refurbished, and it's odd

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Speaker 1: because there's really not that much available on their website.

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Speaker 1: So right now as I check it out, they have

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Speaker 1: an iPhone twelve Mini. They have an iPhone twelve, iPhone

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Speaker 1: twelve Pro, and iPhone twelve Pro Max. But the cheapest

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Speaker 1: here is an iPhone twelve Mini for four hundred and

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Speaker 1: twenty nine dollars. You said you didn't say which phone

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Speaker 1: you have, so I'm not sure what you're trying to replace,

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Speaker 1: but the iPhone twelve is four hundred and forty nine dollars.

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Speaker 1: That's still pretty expensive. You said you wanted something cheap.

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Speaker 1: So the second place that I would look is Amazon.

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Speaker 1: Amazon has a refurbished section of their website, and so

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Speaker 1: if you search on Amazon for Amazon Renewed, you can

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Speaker 1: go there and check out the smart phone section and

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Speaker 1: then narrowed down by Apple. And so if we look

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Speaker 1: at if we sort by cheapest, there is an an

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Speaker 1: iPhone S, but that's the first generation. You probably don't

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Speaker 1: want that one. That one's pretty old. But they have

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Speaker 1: an iPhone se second generation renewed for at and T

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Speaker 1: one hundred and fifty five dollars, so that's pretty inexpensive.

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Speaker 1: You can get an iPhone eight for one hundred and

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Speaker 1: fifty nine dollars, an iPhone ten for one hundred and

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Speaker 1: seventy three dollars, iPhone ten S for one hundred and

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Speaker 1: eighty four dollars. Now, the one thing that I would

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Speaker 1: caution you on is I would make sure that this

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Speaker 1: phone that you get runs the latest Apple software, which

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Speaker 1: is iOS seventeen. So if you're going to get one

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Speaker 1: of these refurbished phones, you want to get one that

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Speaker 1: is compatible with iOS seventeen. And at this point that

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Speaker 1: is the iPhone S second generation, and then the iPhone

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Speaker 1: ten R and up, so that would be the iPhone ten,

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Speaker 1: ten S, tens max, the iPhone eleven, all the way

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Speaker 1: up to the iPhone fifteen. So make sure you get

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Speaker 1: a phone that is still compatible with the current software

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Speaker 1: because you want to make sure that you can still

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Speaker 1: get those software updates. Next up, subject line, Someone's listening

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Speaker 1: to my phone and the name is Corona. Name is

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Speaker 1: false because I'm scared. Okay, I have changed my phone

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Speaker 1: number and my simcard many times, yet it still seems

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Speaker 1: that someone or someone's is listening to me on my

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Speaker 1: phone and when I'm home. What can I do to

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Speaker 1: stop this? I have proof that one of the person

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Speaker 1: is the cell phone employee where I pay my cell

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Speaker 1: phone bill in person. Please help if you can. Okay, Well,

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Speaker 1: you know what. I am open to many questions on

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Speaker 1: this show, but I don't think that someone is listening

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Speaker 1: to your phone unless you are a secret agent or

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Speaker 1: a head of state or some sort of diplomat. Most

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Speaker 1: of the time, regular people, no one's really interested in

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Speaker 1: your converse. So I think that maybe this is a

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Speaker 1: case of you know, you're just maybe a little paranoid.

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Speaker 1: So I think that you don't need to do anything.

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Speaker 1: If I were you, you can go ahead and factory

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Speaker 1: reset your phone. That should take care of things if

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Speaker 1: you really think that someone is listening to your phone.

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Speaker 1: The only software that is known in a big way

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Speaker 1: to exploit the iPhone I'm assuming this an iPhone is

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Speaker 1: the Pegasus software. That spyware is typically aimed at very

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Speaker 1: specific individuals with a lot to lose. So if that's

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Speaker 1: not you, then I think you're probably okay. I would

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Speaker 1: just do a factory reset on your phone. You said

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Speaker 1: you change your phone number and your simcard many times,

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Speaker 1: so maybe do a factory reset on your phone and

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Speaker 1: that should clean things up and take care of any

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Speaker 1: any oddities that you're experiencing. You are listening to rich

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Speaker 1: on Tech. If you want to submit your message or

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Speaker 1: the show, go to rich on Tech dot tv. Hit

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Speaker 1: the link that says contact. My name is rich DeMuro.

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Speaker 1: More rich on Tech coming your way right after this.

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Speaker 1: Welcome back to rich on Tech. Rich DeMuro here hanging

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Speaker 1: out with you, talking technology. Phone lines are open at

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Speaker 1: triple eight rich one oh one. That's eight eight eight

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Speaker 1: seven four to two four to one zero one. Consumer

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Speaker 1: Reports tested cables. You know everyone's buying these new USB

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Speaker 1: c cables. So Consumer Reports tested seven charging cables ranging

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Speaker 1: from four dollars and eighty eight cents to twenty nine

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Speaker 1: dollars to see which ones lasted the longest. They tested

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Speaker 1: USB c for Android and also for iPhones in two

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Speaker 1: durability tests twisting and a ninety degree bending until the

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Speaker 1: cable broke. So they actually did test lightning cables too.

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Speaker 1: I guess people are still buying those. So the twenty

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Speaker 1: nine dollars Apple Lightning cable and the six dollars and

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Speaker 1: fifty five cent Amazon Basis USBC cable survived eleven five

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Speaker 1: hundred bands without breaking. They say that's equivalent to over

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Speaker 1: six years of use. They tried other brands from Walmart

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Speaker 1: and five below. Those bent us eight hundred times less

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Speaker 1: than six months of use. So I guess cheap cables

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Speaker 1: really you get your money's worth. You know, you get

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Speaker 1: what you pay for. Let's see the let's see price, brand,

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Speaker 1: name and thickness were not reliable indicators of durability. The

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Speaker 1: cheap Amazon Basics USBC cable dramatically outlasted price yer branded cables.

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Speaker 1: So what do they recommend? The Apple Lightning cable the

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Speaker 1: official one for the iPhones and the Amazon Basics USB

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Speaker 1: C cable because of their outstanding durability. So there you

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Speaker 1: have it. Look at that. You can get the six

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Speaker 1: dollars and fifty five cent Amazon Basics USB C cable

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Speaker 1: that'll work for the iPhone and Android now, and then

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Speaker 1: if you want Apple, you probably still want to go

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Speaker 1: with the standard Apple line cable twenty nine bucks. By

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Speaker 1: the way, you see why Apple didn't want to switch

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Speaker 1: to USPC because the cables now six dollars and fifty

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Speaker 1: five cents versus the twenty nine dollars they were getting

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Speaker 1: for a quote unquote you know premium cable. Let's go

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Speaker 1: to John in Los Angeles. John, you're on with Rich.

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Speaker 3: Hi.

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Speaker 2: Rich, I have a problem with my email. I bought

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Speaker 2: a dot com domain about twenty plus years ago, and

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Speaker 2: somewhere along the line I set it up so that

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Speaker 2: email going to that domain, any name, would get forwarded

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Speaker 2: to my Gmail account. And then a couple of weeks

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Speaker 2: ago it stopped working, and I couldn't really remember where

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Speaker 2: I set that up. I checked the records. It said

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Speaker 2: something with Outlook. I don't remember setting anything up with Outlook.

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Speaker 2: So I did a search for a company that would

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Speaker 2: for a price would catch all my email to that

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Speaker 2: domain and forward it to my Gmail. But all I

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Speaker 2: find is email companies I want to sell me whole

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Speaker 2: email packages. Yep.

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Speaker 1: So you just want to forward. You just want to

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Speaker 1: forward from from that that domain, right, and it's just

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Speaker 1: is it one email address or several?

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Speaker 2: Well, I set it up as a catch all, okay,

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Speaker 2: catch all the email because sometimes people would misspell my

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Speaker 2: name and that would get bounced back. So that's why

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Speaker 2: I set that up.

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Speaker 1: Okay, Well, I'll tell you what I use, and there

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Speaker 1: may be more out there, but this one is the

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Speaker 1: one that I've used for years and it works really well,

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Speaker 1: and it's I think five bucks a year. Now. Remember

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Speaker 1: this does not include any sort of email storage or

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Speaker 1: email box nothing. This is just like you said, straight

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Speaker 1: up forwarding. And you're gonna have to check to see

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Speaker 1: if they can do a catch all email box where

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Speaker 1: you can just anything you write to that domain, it

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Speaker 1: will forward it to your Gmail. But the one that

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Speaker 1: I use is Hover dot com h O V E

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Speaker 1: er and I pay I think it's five dollars a

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Speaker 1: year and all they do is forward, and so my

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Speaker 1: hello at richontech dot TV. It's just a forwarded email.

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Speaker 1: It goes right to my Gmail when someone emails at.

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Speaker 1: So Hover ho Veer is the one that I use,

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Speaker 1: and you will need to you know, obviously, you have

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Speaker 1: to know your domain information to get that forwarded over.

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Speaker 1: So you'll go to Hover, you'll sign up for an

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Speaker 1: account and then you'll put all your information in for

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Speaker 1: your domain. You will have to verify that you own

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Speaker 1: that domain, and once you do, you can set up

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Speaker 1: just what's called an email forwarding. Now you can also

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Speaker 1: set up an email inbox as well. That's more like

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Speaker 1: twenty dollars a year, but you can just get email

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Speaker 1: forwarding for five dollars a year. And the question is,

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Speaker 1: let's see mail sent to distinct role based addresses. Help

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Speaker 1: at can forward to one central mailbox, so doesn't let

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Speaker 1: you send emails from your domain, so you you know

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Speaker 1: this is only for receiving. But I think that's the

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Speaker 1: main thing is that you just have to check. It's

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Speaker 1: been a while since I set this thing up, so

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Speaker 1: I'm not sure if they do a catch all email,

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Speaker 1: but if they do, that would be pretty easy. But

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Speaker 1: that's what you want to look for. You just want

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Speaker 1: to look for what's called email forwarding and not email hosting,

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Speaker 1: So good question, John, let me know if that works out.

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Speaker 1: Richon tech dot tv is my website. You can use

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Speaker 1: the UH the email form there to let me know.

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Speaker 1: Let's go to UH Mickey in camerio. Mickey, you're on

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Speaker 1: with Rich.

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Speaker 4: Hi, Good morning, Rich. I just had a questioning that

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Speaker 4: we are nearing the holidays. I've given out gift cards

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Speaker 4: for Walmart, Target, you know, so they can use to

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Speaker 4: purchase things, you know, or you know, whatever they need,

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Speaker 4: groceries and whatnot. But I want to know, are all cards,

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Speaker 4: whether it's Amazon, Target, Walmart, the grocery stores, can those

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Speaker 4: be used online instead of us using our bank and

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Speaker 4: our own credit cards, you know, because of you know,

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Speaker 4: for personal reasons and for you know, privacy protection for so, can.

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Speaker 1: They all be used online? Like if you buy one

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Speaker 1: at Target in the store, can you use it on

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Speaker 1: their website? Yes, it depends. Yeah. The short answer is

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Speaker 1: it depends. There are certain types of gift cards that

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Speaker 1: are online only, there are some that are in store only,

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Speaker 1: and there are some that work in both places. The

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Speaker 1: answer is you have to look at the back of

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Speaker 1: the card to see what it says, and you have

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Speaker 1: to look at the card online if you buy it

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Speaker 1: online to see if it says you can use it

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Speaker 1: in store. The reason why I tell you this is

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Speaker 1: because I use an app called Raise r Aise, and

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Speaker 1: this is an app that lets you buy and sell

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Speaker 1: gift cards. So let's say you're going to Old Navy

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Speaker 1: and you know you're going there and you want to purchase,

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Speaker 1: you know, fifty one hundred dollars worth of stuff there.

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Speaker 1: You could go to this website, raise dot com or

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Speaker 1: the app and buy a gift card for Old Navy,

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Speaker 1: and it's discounted because how are they getting that gift card.

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Speaker 1: They're getting it from someone that got this gift card

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Speaker 1: from gram that doesn't want it, and they want to

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Speaker 1: unload it because it doesn't cost them anything to get

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Speaker 1: rid of it at a at a lesser price than

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Speaker 1: the face value. So let me give you an example.

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Speaker 1: Let's say that I have a birthday party. Someone gives

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Speaker 1: me a one hundred dollars gift card to what's that

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Speaker 1: store with all the candles that bed bathroom, not bed bathroom,

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Speaker 1: bed Bathom body Works, the one that sells all the

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Speaker 1: like fancy selling smelling candles. So let's say I get

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Speaker 1: that and I'm I said, you know what, I'm not

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Speaker 1: getting any pumpkin spice candles this year. I'm just gonna

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Speaker 1: get rid of I'm not gonna get I'm gonna get

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Speaker 1: rid of this gift card. I can go on Raise

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Speaker 1: and sell that gift card. They will give me cash

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Speaker 1: for that, and then I hand over that gift card

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Speaker 1: to them. Now they're going to give me let's say

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Speaker 1: seventy five dollars, But to me, that's found money because

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Speaker 1: I'm you know, this gift card was given to me

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Speaker 1: for free. Then Raise will go and they will sell

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Speaker 1: that gift card to other people for let's say ninety

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Speaker 1: five dollars. And now you're getting one hundred dollars gift

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Speaker 1: card for ninety five. Raise makes that spread of seventy

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Speaker 1: five to ninety five dollars that they sold it to

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Speaker 1: you for, they make twenty bucks. You get a discounted

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Speaker 1: gift card. Everyone's happy in this process. Next time you

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Speaker 1: get a gift card, just read the fine print and

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Speaker 1: make sure that you can use it online and in store.

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Speaker 1: A lot of them, like I said, are dual purpose.

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Speaker 1: They will work in both places. And I'm looking, for instance,

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Speaker 1: I'm looking up an Amazon gift card. So you can

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Speaker 1: buy a one hundred dollars Amazon gift card on the

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Speaker 1: Raised website for ninety seven dollars and eighty three cents

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Speaker 1: and it says digital delivery, valid online and in store.

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Speaker 1: But there are some gift cards that you go to

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Speaker 1: and it will say only valid, you know, in store.

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Speaker 1: So Walmart, let's see what they say. Yeah, valid online

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Speaker 1: and in store. So I think with the big ones,

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Speaker 1: you're going to be fine. And I think that you know,

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Speaker 1: it depends on some of the smaller retailers, some of

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Speaker 1: the more obscure retailers, you may not be able to

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Speaker 1: use them in both places, whether it's online or in store,

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Speaker 1: because every gift card is a little bit different, and

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Speaker 1: the way that you get these gift cards, you know,

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Speaker 1: depending on where you buy them from, could be a

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Speaker 1: little different. So great question eight eight eight seven four

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Speaker 1: to two four one zero one. This is rich On

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Speaker 1: Tech rich Demiro here, rich On Tech, Welcome back to

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Speaker 1: the show. I'm here in Westlake Village, California, with Clay Alexander,

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Speaker 1: CEO of Ember. You may know this company for its

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Speaker 1: temperature controlled mugs, but now they are branching out into

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Speaker 1: all kinds of temperature control systems. The latest product is

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Speaker 1: a self warming baby bottle system. Clay, welcome to the show.

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Speaker 5: Thank you for having me Rich, I'm happy to be here.

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Speaker 1: So a lot of folks may know Ember for the mugs.

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Speaker 1: This is the first product that I tried from Ember,

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Speaker 1: and it's a temperature controlled mug. Tell me the idea

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Speaker 1: behind that.

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Speaker 5: So actually it started with with scrambled eggs. Okay, So

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Speaker 5: in two thousand and nine, I had just sold my

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Speaker 5: light bulb to GE. It was the world's large brightest

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Speaker 5: led light bulb and GE had bought the rights to it.

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Speaker 5: And I was sitting there, you know, thinking, Okay, what

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Speaker 5: am I gonna do next with my life?

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Speaker 1: Right?

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Speaker 5: And I was eating scrambled eggs with my wife in

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Speaker 5: the kitchen. I get about halfway through my eggs and

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Speaker 5: my eggs get cold on my plate. This happens every

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Speaker 5: time I eat scrambled eggs.

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Speaker 1: So I thought.

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Speaker 5: I remember looking down and thinking, okay, this is the

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Speaker 5: twenty first century. At a bare minimum, my dinner plate

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Speaker 5: should be able to keep my food at a decent

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Speaker 5: eating temperature. So I've been inventor since Berth and I thought, okay,

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Speaker 5: let me make I started strapping RC car batteries and

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Speaker 5: temperature control circuitry to the bottom of the dinner plates

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Speaker 5: in my kitchen.

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Speaker 1: I'm sure, I'm sure your wife loved you.

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Speaker 5: No, I was making a big, giant mass in the

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Speaker 5: kitchen with electronics and wires and benchtop power supplies and

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Speaker 5: all that good stuff. So I created the world's first

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Speaker 5: self warming innerplate and I started eating my meal off

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Speaker 5: of it, steaks, salmon, et cetera. You get halfway through

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Speaker 5: the meal, thirty minutes later, you're taking your time. You

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Speaker 5: cut into the salmon, steam still comes out. It's the

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Speaker 5: perfect temperature, perfect bite. So I had invented this, and

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Speaker 5: I remember thinking to myself looking around the kitchen, going gosh,

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Speaker 5: coffee mugs, soup bowls, shafing dishes, baby bottles, all the

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Speaker 5: things that can benefit from temperature control. And the real

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Speaker 5: question was, well, where do we start right And at

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Speaker 5: that time, this is back in twenty fourteen fifteen, when

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Speaker 5: I was making this decision, coffee, high end coffee was

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Speaker 5: on the rise big time. So we created the world's

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Speaker 5: first self warming coffee cup, and we made prototypes and

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Speaker 5: I remember drinking out of it, carrying it around town

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Speaker 5: and it looked like a crazy invention.

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Speaker 1: I had batteries strapped to the side and wires and.

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Speaker 5: Circuitry, but the user experience was phenomenal because you got

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Speaker 5: thermosignetti and all these others, and those are dual wall

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Speaker 5: vacum insulation. The temperature that you pour in is what

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Speaker 5: it holds it at. If you pour hot coffee, brood

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Speaker 5: coffee comes out at one hundred and eighty degrees, burns

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Speaker 5: your mouth, or you wait for a very long period

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Speaker 5: of time for tacool, you get distracted, you go back,

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Speaker 5: and now it's too cool cold. So I thought, gosh,

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Speaker 5: what if I could What if we could create technology

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Speaker 5: that actually locks your drinking temperature in whatever your preferred

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Speaker 5: specific drinking temperature is. You set it in a number mug.

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Speaker 5: One thirty five, for instance, is mine. And every time

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Speaker 5: I pour a cup of coffee, no matter where I am,

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Speaker 5: and I poured a number mug, it goes to one

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Speaker 5: hundred and thirty five degrees on the nose, and every sip,

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Speaker 5: every sip, no matter where I go, it's battery powered,

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Speaker 5: carried around the meetings, et cetera, is at one hundred

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Speaker 5: and thirty.

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Speaker 1: Five degrees Okay, so let's talk about the self warming

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Speaker 1: baby bottle system. This is brand new from Ember over

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Speaker 1: ten years in the making. Where did the idea for

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Speaker 1: this come from?

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Speaker 5: Okay, this is a great story. So my beautiful daughter,

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Speaker 5: Charlotte was born eleven years ago and my wife did

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Speaker 5: most of the feedings. Every once in a while it

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Speaker 5: was dad's turn. And I remember Charlotte waking up in

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Speaker 5: the middle of the night crying, you know, starving. It's

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Speaker 5: like I'm carrying her downstairs, going into the kitchen, getting

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Speaker 5: a bowl of water, running the water in the sink,

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Speaker 5: warming up the water, putting the baby bottle in the water.

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Speaker 5: It's bobbing around because you know, my wife didn't want

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Speaker 5: me to use the microwave. And then you're like squirting

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Speaker 5: milk on your wrists and you're going, I'm a new parent.

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Speaker 5: I have all these other anxieties about parenthood, and I

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Speaker 5: don't know if this temperature is right.

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Speaker 1: I'm just trying to sense it on my wrist.

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Speaker 5: So it was a very honestly, the anxiety level was

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Speaker 5: very high at that time for me as a parent,

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Speaker 5: and I thought there's got to be a better way.

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Speaker 5: And I thought, gosh, what if the baby bottle could

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Speaker 5: warm the milk itself right up to the perfect body

435
00:22:59,000 --> 00:23:01,159
Speaker 5: temperature and you know when it's ready. And that was

436
00:23:01,240 --> 00:23:02,640
Speaker 5: kind of the origin idea.

437
00:23:03,320 --> 00:23:05,760
Speaker 1: And so now we've got the baby bottle. It comes

438
00:23:05,760 --> 00:23:08,880
Speaker 1: with this sort of warming puck on the bottom. Can

439
00:23:08,920 --> 00:23:10,159
Speaker 1: you explain how it works.

440
00:23:10,480 --> 00:23:12,520
Speaker 5: There's a puck that you can throw in your back

441
00:23:12,560 --> 00:23:16,199
Speaker 5: pocket or anywhere, and you can basically throw the bottle

442
00:23:16,240 --> 00:23:19,920
Speaker 5: on the puck and it warms milk or formula up

443
00:23:19,960 --> 00:23:23,760
Speaker 5: to body temperature within less than five minutes. And part

444
00:23:23,760 --> 00:23:25,280
Speaker 5: of the beauty of it is if you want to

445
00:23:25,359 --> 00:23:27,919
Speaker 5: keep the milk cold for on the go, we also

446
00:23:28,040 --> 00:23:30,320
Speaker 5: have that comes in the kit that we just launched,

447
00:23:30,600 --> 00:23:33,480
Speaker 5: a what we call a thermal dome. So the cold

448
00:23:33,560 --> 00:23:35,639
Speaker 5: milk comes out of the fridge with the bottle and

449
00:23:35,680 --> 00:23:37,760
Speaker 5: you throw it on the puck. You throw the thermal

450
00:23:37,800 --> 00:23:40,639
Speaker 5: dome over it. It's all magnetic, it just sucks together.

451
00:23:41,040 --> 00:23:43,920
Speaker 5: The thermal dome will keep the milk in the bottle

452
00:23:44,680 --> 00:23:48,080
Speaker 5: cold for up to four hours on the go. So

453
00:23:48,200 --> 00:23:50,360
Speaker 5: you have this little like we call it like an

454
00:23:50,440 --> 00:23:53,320
Speaker 5: infant feeding kit, throw in your diaper bag, throw it

455
00:23:53,320 --> 00:23:56,320
Speaker 5: in your backpack on the go, and when you know

456
00:23:56,400 --> 00:23:59,359
Speaker 5: your baby is hungry. You just open up your iPhone

457
00:23:59,400 --> 00:24:01,400
Speaker 5: or Android Divide and you go to the umber Baby app.

458
00:24:01,440 --> 00:24:04,280
Speaker 5: You click warm Milk. It actually warms the milk while

459
00:24:04,280 --> 00:24:07,040
Speaker 5: the baby bottle is in your bag, and then it

460
00:24:07,160 --> 00:24:11,440
Speaker 5: just notifies you when you're ready on either your connected

461
00:24:11,480 --> 00:24:12,720
Speaker 5: watch or on your phone.

462
00:24:13,040 --> 00:24:15,000
Speaker 1: And if you don't want to necessarily use the app,

463
00:24:15,040 --> 00:24:16,920
Speaker 1: which you probably want to, because if you have something

464
00:24:16,960 --> 00:24:19,320
Speaker 1: like this, you're into apps and phones and stuff. But

465
00:24:19,359 --> 00:24:21,560
Speaker 1: there's also a physical button on the bottom of the

466
00:24:21,600 --> 00:24:24,199
Speaker 1: puck that you can just press five lights. When they

467
00:24:24,200 --> 00:24:27,320
Speaker 1: all light up, it lets you know that the milk

468
00:24:27,440 --> 00:24:31,119
Speaker 1: is at the right temperature. The baby bottle is super lightweight,

469
00:24:31,280 --> 00:24:34,600
Speaker 1: lighter than you would think. It is all dishwasher safe.

470
00:24:34,640 --> 00:24:36,840
Speaker 1: All of the parts that touch the milk the puck

471
00:24:36,920 --> 00:24:40,960
Speaker 1: obviously is the electronics, and you also kept the bulk

472
00:24:41,000 --> 00:24:43,359
Speaker 1: of the electronics in the bottom, like the Bluetooth is

473
00:24:43,359 --> 00:24:45,320
Speaker 1: not near the baby bottle itself.

474
00:24:45,440 --> 00:24:48,560
Speaker 5: That's right, soar in the early days, in our first

475
00:24:48,680 --> 00:24:52,120
Speaker 5: version of the umber Baby bottle, we put the battery

476
00:24:52,200 --> 00:24:55,800
Speaker 5: technology and the Bluetooth radio and such in the bottom

477
00:24:55,840 --> 00:24:58,119
Speaker 5: of the bottle is part of the bottle, just like

478
00:24:58,160 --> 00:25:00,440
Speaker 5: an Ember mug right, And in a lot of early

479
00:25:00,440 --> 00:25:03,880
Speaker 5: focus groups, parents said, you know, I don't really want

480
00:25:03,880 --> 00:25:06,480
Speaker 5: a bluetooth radio near my baby's face. I don't really

481
00:25:06,520 --> 00:25:10,399
Speaker 5: want a batteries. So we we pivoted and we re

482
00:25:10,480 --> 00:25:13,159
Speaker 5: engineered the product so that we put the bluetooth radio on,

483
00:25:13,160 --> 00:25:15,200
Speaker 5: the batteries and all that stuff into a little kind

484
00:25:15,200 --> 00:25:17,679
Speaker 5: of hockey puck that you throw in your back pocket

485
00:25:17,720 --> 00:25:19,040
Speaker 5: that's magnetic to the bottle.

486
00:25:19,280 --> 00:25:20,320
Speaker 1: That way the bottle.

487
00:25:20,359 --> 00:25:24,720
Speaker 5: The bottle has you know, a microprocessor, heaters and temperature

488
00:25:24,760 --> 00:25:28,600
Speaker 5: control sensors all kind of embedded in there safely, but

489
00:25:28,680 --> 00:25:31,479
Speaker 5: there's no you know, batteries or bluetooth radio or any

490
00:25:31,520 --> 00:25:33,960
Speaker 5: of that kind of stuff. So it's it's all solid

491
00:25:33,960 --> 00:25:35,120
Speaker 5: state electronics in there.

492
00:25:35,280 --> 00:25:37,560
Speaker 1: And safety for this this is something that you know,

493
00:25:37,640 --> 00:25:38,760
Speaker 1: babies are going to be holding.

494
00:25:39,320 --> 00:25:43,159
Speaker 5: Yeah, So safety has been a number one priority for

495
00:25:43,280 --> 00:25:46,679
Speaker 5: us from the very very beginning. And one of the

496
00:25:46,720 --> 00:25:48,200
Speaker 5: things that we really wanted to make.

497
00:25:48,119 --> 00:25:49,760
Speaker 1: Sure we got right is the heating.

498
00:25:49,840 --> 00:25:50,000
Speaker 3: Right.

499
00:25:50,040 --> 00:25:53,760
Speaker 5: We never wanted to be over body temperature, so you know,

500
00:25:53,840 --> 00:25:56,679
Speaker 5: ninety eight point five degrees in this case. And so

501
00:25:57,119 --> 00:26:02,120
Speaker 5: we actually designed the Ember baby bottle with three independent

502
00:26:02,359 --> 00:26:07,880
Speaker 5: circuits that run inside the bottle. If the first circuit fails, right,

503
00:26:07,920 --> 00:26:10,399
Speaker 5: if the milk goes up, you know, ninety eight point

504
00:26:10,480 --> 00:26:14,760
Speaker 5: six boom. The second circuit kicks in senses that it

505
00:26:14,840 --> 00:26:17,560
Speaker 5: went a point of a degree up and then opens

506
00:26:17,600 --> 00:26:21,840
Speaker 5: the circuit, essentially killing heating. If the second circuit fails,

507
00:26:22,040 --> 00:26:25,199
Speaker 5: there is a third circuit that can then catch it.

508
00:26:25,480 --> 00:26:28,520
Speaker 5: So it is absolutely bomb proof, never go. It will

509
00:26:28,560 --> 00:26:32,920
Speaker 5: never go above that body temperature. And so that took

510
00:26:33,000 --> 00:26:35,240
Speaker 5: us actually probably almost two years to engineer just what

511
00:26:35,280 --> 00:26:38,200
Speaker 5: I was saying right there, this triple redundancy.

512
00:26:38,920 --> 00:26:41,840
Speaker 1: The self forming baby bottle system from ember Cells for

513
00:26:41,840 --> 00:26:43,919
Speaker 1: four hundred dollars. Some people may balk at.

514
00:26:43,760 --> 00:26:47,520
Speaker 5: That price, so in the future we'll launch less expensive

515
00:26:47,600 --> 00:26:50,040
Speaker 5: versions that just have maybe one bottle and one put

516
00:26:50,440 --> 00:26:53,560
Speaker 5: but at launch, we want to have an entire system

517
00:26:53,880 --> 00:26:56,040
Speaker 5: that really takes care of you, and it's an infant

518
00:26:56,080 --> 00:26:56,880
Speaker 5: feeding system.

519
00:26:56,960 --> 00:26:59,920
Speaker 1: Any advice for aspiring entrepreneurs.

520
00:26:59,280 --> 00:27:03,760
Speaker 5: I would say, honestly, grit to go from an idea

521
00:27:04,040 --> 00:27:09,560
Speaker 5: in your mind to building a global brand. It's definitely

522
00:27:09,600 --> 00:27:11,919
Speaker 5: the hardest thing I've ever done in my life.

523
00:27:12,240 --> 00:27:12,760
Speaker 1: X ten.

524
00:27:13,440 --> 00:27:17,040
Speaker 5: And I would just say, you like the reason that

525
00:27:17,280 --> 00:27:20,200
Speaker 5: I like can't sleep at night, work seven days a week,

526
00:27:20,200 --> 00:27:24,080
Speaker 5: et cetera. Is because of my passion of what I'm

527
00:27:24,280 --> 00:27:27,800
Speaker 5: doing right, Like, I'm so excited about every product that

528
00:27:27,840 --> 00:27:32,200
Speaker 5: we create and launch. And if you don't have that passion,

529
00:27:32,359 --> 00:27:35,639
Speaker 5: you're not gonna have the grit and the determination to

530
00:27:35,840 --> 00:27:38,080
Speaker 5: actually pull it off. And especially when you go through

531
00:27:38,119 --> 00:27:40,920
Speaker 5: tough times, you just got to keep pushing that big

532
00:27:41,000 --> 00:27:42,680
Speaker 5: giant boulder up the hill.

533
00:27:43,520 --> 00:27:47,199
Speaker 1: Clay Alexander, CEO of EMBER and founder, thanks so much

534
00:27:47,240 --> 00:27:48,040
Speaker 1: for joining me today.

535
00:27:48,480 --> 00:27:51,040
Speaker 5: Thank you, Rich. It was great to have you all right.

536
00:27:51,080 --> 00:27:52,880
Speaker 1: If you want to learn more about what Ember's doing,

537
00:27:52,960 --> 00:27:56,119
Speaker 1: check out the website. Just go to rich on Tech

538
00:27:56,359 --> 00:28:00,479
Speaker 1: dot TV. I'm richidibureau more of rich on Tech after this,

539
00:28:04,080 --> 00:28:07,720
Speaker 1: welcome back to rich on Tech. Rich Demiro here talking

540
00:28:07,760 --> 00:28:11,880
Speaker 1: technology with you, and my guest is Larissa May, a

541
00:28:12,040 --> 00:28:17,119
Speaker 1: digital wellness activist and founder of Half the Story, a

542
00:28:17,160 --> 00:28:21,800
Speaker 1: nonprofit dedicated to empowering the next generation's healthy relationship with

543
00:28:21,920 --> 00:28:25,520
Speaker 1: social media. They definitely need that. Larissa, thanks so much

544
00:28:25,520 --> 00:28:26,399
Speaker 1: for joining me today.

545
00:28:26,800 --> 00:28:27,960
Speaker 6: Thank you for hosting me.

546
00:28:28,920 --> 00:28:33,160
Speaker 1: So give me a little background on yourself. Why did

547
00:28:33,160 --> 00:28:36,600
Speaker 1: you start this and what's the goal I.

548
00:28:36,520 --> 00:28:39,040
Speaker 6: Started Half the story eight years ago as the first

549
00:28:39,160 --> 00:28:42,680
Speaker 6: you thought organization tackling the intersection of mental health and

550
00:28:42,760 --> 00:28:45,960
Speaker 6: tech because of my own negative experience of social media

551
00:28:46,280 --> 00:28:48,520
Speaker 6: when I was in college, I almost lost my life

552
00:28:48,600 --> 00:28:51,800
Speaker 6: due to my very toxic relationship with technology mixed with

553
00:28:51,960 --> 00:28:55,400
Speaker 6: my depression. I saw that after going through treatment that

554
00:28:55,400 --> 00:28:58,240
Speaker 6: they asked me about physical wellness, sexual wellness, but they

555
00:28:58,280 --> 00:29:00,440
Speaker 6: never asked me about the drug of my POTT. So

556
00:29:00,480 --> 00:29:03,760
Speaker 6: I started to ask the hard questions about technology and

557
00:29:03,800 --> 00:29:06,760
Speaker 6: mental health and wanted to build an organization that would

558
00:29:06,800 --> 00:29:09,360
Speaker 6: give the next generations the tools that they needed to

559
00:29:09,520 --> 00:29:11,800
Speaker 6: emotionally thrive in the digital age.

560
00:29:12,440 --> 00:29:14,960
Speaker 1: So what do you think now, having gone through all

561
00:29:15,000 --> 00:29:17,400
Speaker 1: of that, what do you think is the problem?

562
00:29:17,600 --> 00:29:20,560
Speaker 6: Well, I think there's really two major problems. One is

563
00:29:20,600 --> 00:29:24,440
Speaker 6: that there's then virtually no regulation or systems in place

564
00:29:24,520 --> 00:29:28,080
Speaker 6: to ensure that technology is safe for young minds. And

565
00:29:28,120 --> 00:29:31,240
Speaker 6: on the flip side, kids that are getting on technology

566
00:29:31,280 --> 00:29:35,440
Speaker 6: are not cognitively ready to really engage with the amount

567
00:29:35,440 --> 00:29:38,120
Speaker 6: of content that's coming at them, and the algorithms are

568
00:29:38,160 --> 00:29:42,640
Speaker 6: really manipulating and taking advantage of our most vulnerable minds.

569
00:29:42,640 --> 00:29:46,959
Speaker 6: And so it's really a bifurcated issue. And I believe

570
00:29:47,040 --> 00:29:50,040
Speaker 6: that if there is change in the actual infrastructure and

571
00:29:50,080 --> 00:29:53,240
Speaker 6: design of the tech, while the next generation also gets

572
00:29:53,240 --> 00:29:55,560
Speaker 6: the tips and tools that they need to have agency

573
00:29:55,560 --> 00:29:58,560
Speaker 6: and empowerment, we can perhaps build a better world.

574
00:29:59,120 --> 00:30:02,000
Speaker 1: Do you feel like care the tech companies about this?

575
00:30:02,880 --> 00:30:05,080
Speaker 6: I think that they have to care because there's actually

576
00:30:05,080 --> 00:30:07,920
Speaker 6: a business case for caring when you think about the

577
00:30:07,960 --> 00:30:11,080
Speaker 6: next generation of consumers and where they're going to be

578
00:30:11,120 --> 00:30:14,760
Speaker 6: placing their trust in their time, that transparency and care,

579
00:30:14,960 --> 00:30:19,080
Speaker 6: especially for mental health is so critical, especially amongst gen Z.

580
00:30:19,080 --> 00:30:21,600
Speaker 1: The what is kind of like the first step to

581
00:30:21,640 --> 00:30:23,680
Speaker 1: all this? Do the parents need to know more about this?

582
00:30:23,760 --> 00:30:26,760
Speaker 1: Do they need to be concerned about social media? Yeah?

583
00:30:26,840 --> 00:30:30,400
Speaker 6: First and foremost, I would say for any parent that's listening,

584
00:30:30,760 --> 00:30:32,920
Speaker 6: the longer you can wait for your child to get

585
00:30:32,920 --> 00:30:36,120
Speaker 6: a screen, the better. Their brains are just literally not

586
00:30:36,360 --> 00:30:40,680
Speaker 6: wired to deal with what technology is creating, and it's

587
00:30:40,720 --> 00:30:43,720
Speaker 6: taking advantage of the Olympic system and the very emotional

588
00:30:43,760 --> 00:30:46,360
Speaker 6: part of their brains. So the more that you can

589
00:30:46,440 --> 00:30:48,280
Speaker 6: keep them away from it, the better, I would say.

590
00:30:48,280 --> 00:30:50,960
Speaker 6: The second thing is that the reality is if your

591
00:30:51,040 --> 00:30:54,720
Speaker 6: kid already has a device, the abstinence idea doesn't really work,

592
00:30:54,800 --> 00:30:56,760
Speaker 6: and you need to be able to engage your kid

593
00:30:56,840 --> 00:31:00,160
Speaker 6: and really get curious about what is supporting them, what

594
00:31:00,160 --> 00:31:03,280
Speaker 6: they like on technology versus what's hurting them, and set

595
00:31:03,440 --> 00:31:07,160
Speaker 6: radical boundaries within your household and actually lead by example.

596
00:31:07,600 --> 00:31:09,920
Speaker 6: So many parents come to us wanting to figure out

597
00:31:09,920 --> 00:31:12,000
Speaker 6: how to fix their kids, but they're the ones that

598
00:31:12,040 --> 00:31:13,760
Speaker 6: are on the phone at the dinner table or going

599
00:31:13,760 --> 00:31:16,200
Speaker 6: to bed with their partner with their screens. So you

600
00:31:16,240 --> 00:31:19,040
Speaker 6: really have to set that example from the start. And

601
00:31:19,080 --> 00:31:21,520
Speaker 6: the last thing I would say is really teach your

602
00:31:21,600 --> 00:31:24,480
Speaker 6: kids how to unhack their tech. I mean, tech was

603
00:31:24,480 --> 00:31:26,560
Speaker 6: built to hack their minds, but there are things that

604
00:31:26,600 --> 00:31:29,840
Speaker 6: you can do to build speed bumps their stopping cues

605
00:31:30,200 --> 00:31:32,720
Speaker 6: into your phone to help your kid at least deal

606
00:31:32,760 --> 00:31:35,520
Speaker 6: with the amount of cognitive load that they're experiencing.

607
00:31:36,080 --> 00:31:38,360
Speaker 1: Okay, so you mentioned the roadblocks and you mentioned, you know,

608
00:31:38,560 --> 00:31:41,840
Speaker 1: parents kind of like leading by example. Can you give

609
00:31:41,880 --> 00:31:44,800
Speaker 1: some specifics on like do we use like this the

610
00:31:44,840 --> 00:31:47,760
Speaker 1: app settings to like you know, set timers? Is it

611
00:31:47,840 --> 00:31:50,719
Speaker 1: screen time? Like what can we do? Yeah?

612
00:31:50,760 --> 00:31:53,320
Speaker 6: So, first and foremost, for any parent that has a

613
00:31:53,400 --> 00:31:57,120
Speaker 6: kid on social media, I would advise that you actually

614
00:31:57,160 --> 00:32:00,200
Speaker 6: subscribe to Google RT's and all of the blogs, the

615
00:32:00,240 --> 00:32:02,920
Speaker 6: social platform that your kid is on. There are a

616
00:32:02,960 --> 00:32:05,920
Speaker 6: lot of safety actually a lot of safety tools that

617
00:32:05,960 --> 00:32:08,719
Speaker 6: the platforms have been created, but they don't really do

618
00:32:08,760 --> 00:32:11,680
Speaker 6: a great job at marketing them, so parents don't use them.

619
00:32:11,920 --> 00:32:14,239
Speaker 6: We are actually at a research conference this week and

620
00:32:14,360 --> 00:32:17,240
Speaker 6: one of the major platforms reported that less than ten

621
00:32:17,320 --> 00:32:19,520
Speaker 6: percent of parents that have kids on the platforms are

622
00:32:19,520 --> 00:32:22,680
Speaker 6: actually taking advantage of the safety features or teaching their kids.

623
00:32:22,520 --> 00:32:23,160
Speaker 7: How to use them.

624
00:32:23,280 --> 00:32:25,720
Speaker 6: So first, make sure you're up to date on what

625
00:32:25,760 --> 00:32:27,720
Speaker 6: the platforms have in place to make it at least

626
00:32:27,720 --> 00:32:30,000
Speaker 6: a little bit better of an experience. The second thing

627
00:32:30,040 --> 00:32:32,680
Speaker 6: that you can do as a parent is to give

628
00:32:32,720 --> 00:32:35,600
Speaker 6: your kids tools to help them with navigating this. And

629
00:32:35,680 --> 00:32:38,200
Speaker 6: so there's two really great apps that I use. One

630
00:32:38,280 --> 00:32:40,840
Speaker 6: is called the one SEC app. The other is called

631
00:32:40,840 --> 00:32:43,560
Speaker 6: the Opal app, and the one SEC app actually gets

632
00:32:43,640 --> 00:32:46,200
Speaker 6: really slows down, so if your kid opens an app,

633
00:32:46,440 --> 00:32:48,800
Speaker 6: it doesn't just open the app, it actually creates a

634
00:32:48,800 --> 00:32:51,200
Speaker 6: bit of a delay and gets your kid to really

635
00:32:51,200 --> 00:32:53,600
Speaker 6: think about why they're opening that app and to answer

636
00:32:53,600 --> 00:32:56,800
Speaker 6: that question, to build that speed bump or to slow

637
00:32:56,840 --> 00:33:00,360
Speaker 6: that down before they're just mindlessly opening the platform. The

638
00:33:00,400 --> 00:33:03,080
Speaker 6: opal app is a great tool for both mobile and

639
00:33:03,160 --> 00:33:07,800
Speaker 6: desktop that allows you to block certain apps at certain

640
00:33:07,800 --> 00:33:09,600
Speaker 6: time of the day and make that routine so that

641
00:33:09,680 --> 00:33:11,440
Speaker 6: you can wake up and count on the fact that

642
00:33:11,480 --> 00:33:15,360
Speaker 6: all your social platforms will be blocked. So those are

643
00:33:15,400 --> 00:33:17,600
Speaker 6: two tools that I really like to use. But lastly,

644
00:33:18,120 --> 00:33:19,840
Speaker 6: you know, some of the simple things that you can

645
00:33:19,920 --> 00:33:24,200
Speaker 6: do are hiding your social media apps far back in

646
00:33:24,240 --> 00:33:26,400
Speaker 6: your phone if you have an iPhone, you know, putting

647
00:33:26,440 --> 00:33:28,160
Speaker 6: as many of them as possible into one of those

648
00:33:28,160 --> 00:33:31,960
Speaker 6: little square pods and putting that a couple slides backs

649
00:33:32,040 --> 00:33:34,080
Speaker 6: that you really have to think and you really have

650
00:33:34,120 --> 00:33:37,200
Speaker 6: to ask yourself about why you're getting on your attack before.

651
00:33:36,880 --> 00:33:37,320
Speaker 8: You do it.

652
00:33:38,000 --> 00:33:41,160
Speaker 1: Okay, So again, the apps are one sec, oh any

653
00:33:41,440 --> 00:33:45,480
Speaker 1: one sack sec and then opal, O p A L.

654
00:33:45,720 --> 00:33:47,360
Speaker 1: And I'm looking at these and you know, I've covered

655
00:33:47,400 --> 00:33:49,480
Speaker 1: tech for a while and I these are great. I

656
00:33:49,480 --> 00:33:51,800
Speaker 1: mean they look like I love the idea, and I

657
00:33:52,120 --> 00:33:54,920
Speaker 1: do one hundred percent agree. It's all about like, if

658
00:33:54,960 --> 00:33:57,080
Speaker 1: you put these apps front and center on your phone,

659
00:33:57,320 --> 00:33:58,479
Speaker 1: you know you're going to be on them a lot,

660
00:33:58,480 --> 00:34:00,560
Speaker 1: You're going to be consuming them a lot because it's

661
00:34:00,600 --> 00:34:03,200
Speaker 1: just when you're you know, you have a free minute,

662
00:34:03,400 --> 00:34:06,800
Speaker 1: you're going to open them up, and that's just human nature. Okay,

663
00:34:06,840 --> 00:34:12,880
Speaker 1: So you also have let's see the government intervention. So

664
00:34:13,080 --> 00:34:15,680
Speaker 1: what specific kind of like changes would you like to

665
00:34:15,680 --> 00:34:17,440
Speaker 1: see implemented for all this? Do you think it's a

666
00:34:17,480 --> 00:34:18,040
Speaker 1: government thing?

667
00:34:18,640 --> 00:34:19,880
Speaker 7: I mean, right now.

668
00:34:19,719 --> 00:34:22,800
Speaker 6: We're basically giving kids keys to a car that haven't

669
00:34:22,800 --> 00:34:25,560
Speaker 6: been tested or don't have a seat belt. So I

670
00:34:25,600 --> 00:34:28,000
Speaker 6: think that if the average American team is going to

671
00:34:28,000 --> 00:34:30,960
Speaker 6: be spending eight hours of their day behind the screen,

672
00:34:31,040 --> 00:34:34,200
Speaker 6: there has to be some level of accountability in systems

673
00:34:34,320 --> 00:34:38,240
Speaker 6: because right now there is no incentive for these companies

674
00:34:38,280 --> 00:34:41,640
Speaker 6: to really build tax safer other than that maybe you know,

675
00:34:41,680 --> 00:34:44,080
Speaker 6: they want to have brand trust with the next generation.

676
00:34:44,239 --> 00:34:46,560
Speaker 6: But there needs to be some tracks and balances. And so,

677
00:34:47,320 --> 00:34:49,120
Speaker 6: for example, one of the things that we worked on

678
00:34:49,200 --> 00:34:51,399
Speaker 6: in California that just passed a couple of weeks ago

679
00:34:51,600 --> 00:34:57,360
Speaker 6: actually make social media platforms remove any sexual abuse content

680
00:34:57,400 --> 00:35:00,840
Speaker 6: that's on the platform of minors. Twenty five percent of

681
00:35:00,920 --> 00:35:04,600
Speaker 6: sex trafficking cases of adolescence in California happened through the Internet,

682
00:35:04,640 --> 00:35:07,640
Speaker 6: and up until a couple of weeks ago, that content

683
00:35:07,760 --> 00:35:10,880
Speaker 6: was roaming freely. If any of that content was reported

684
00:35:10,920 --> 00:35:13,480
Speaker 6: to the social platforms, they weren't required to do anything,

685
00:35:13,520 --> 00:35:15,880
Speaker 6: but now they have to respond within thirty six hours.

686
00:35:15,920 --> 00:35:19,120
Speaker 6: So that's just like one example. You would be I

687
00:35:19,160 --> 00:35:22,319
Speaker 6: hope anyone hearing this horrified that it took twenty years

688
00:35:22,400 --> 00:35:25,000
Speaker 6: to pass something like that, But that's really the state

689
00:35:25,040 --> 00:35:27,560
Speaker 6: that we're in as we think about the future. What

690
00:35:27,640 --> 00:35:30,720
Speaker 6: I believe we need to start doing is actually adding

691
00:35:30,760 --> 00:35:35,040
Speaker 6: more agency into the algorithmic processes, especially for young people.

692
00:35:35,480 --> 00:35:38,040
Speaker 6: So for example, if a young person is struggling with

693
00:35:38,080 --> 00:35:42,520
Speaker 6: their mental health and they don't have and their entire

694
00:35:42,560 --> 00:35:45,600
Speaker 6: feed is bad mental health and things that are triggering them,

695
00:35:45,960 --> 00:35:48,879
Speaker 6: but you're never asked to refresh your interests once you've

696
00:35:48,920 --> 00:35:51,880
Speaker 6: actually logged onto a social platform. So I would like

697
00:35:51,960 --> 00:35:55,279
Speaker 6: the government to be able to empower these social platforms

698
00:35:55,320 --> 00:35:58,440
Speaker 6: to allow more agency amongst consumers when it comes to

699
00:35:58,480 --> 00:36:00,719
Speaker 6: the algorithm. And to be honest, I think it's a

700
00:36:00,719 --> 00:36:04,800
Speaker 6: happy middle ground between you know, completely restricting the design

701
00:36:05,520 --> 00:36:09,640
Speaker 6: and also giving the users more agency on their experience,

702
00:36:09,719 --> 00:36:11,799
Speaker 6: and then you know, just on the third side, I

703
00:36:11,840 --> 00:36:15,000
Speaker 6: think we need to be investing in more research and

704
00:36:15,040 --> 00:36:18,200
Speaker 6: the government does outside of the social media platforms, there's

705
00:36:18,200 --> 00:36:21,560
Speaker 6: more money inside the platforms with neuroscientists that are hooking

706
00:36:21,640 --> 00:36:25,360
Speaker 6: kids than there is money flowing into the researchers outside

707
00:36:25,360 --> 00:36:29,480
Speaker 6: of the platforms really understanding the implications of what technology

708
00:36:29,600 --> 00:36:32,000
Speaker 6: is doing to young people and all minds.

709
00:36:31,640 --> 00:36:32,320
Speaker 9: For that matter.

710
00:36:32,520 --> 00:36:35,120
Speaker 1: That's because the one side that they're investing in is

711
00:36:35,120 --> 00:36:37,640
Speaker 1: the one that provides the returns with the cash that

712
00:36:37,640 --> 00:36:40,560
Speaker 1: they make. And so and by the way, I love

713
00:36:40,600 --> 00:36:42,960
Speaker 1: the idea of sort of a reset button on the

714
00:36:43,160 --> 00:36:48,440
Speaker 1: social media networks, like for Instagram, Facebook, Twitter, anything like TikTok, YouTube,

715
00:36:48,480 --> 00:36:52,280
Speaker 1: like hey reset, reset my interests. Let's let's start over here.

716
00:36:52,800 --> 00:36:55,239
Speaker 1: Even the music services like that would be useful too.

717
00:36:55,920 --> 00:36:58,040
Speaker 1: We only have a couple seconds here. Just how can

718
00:36:58,120 --> 00:37:03,480
Speaker 1: parents spot this potential social media addiction or obsessive behavior?

719
00:37:03,719 --> 00:37:07,560
Speaker 6: Problematic social media use typically is when your child is

720
00:37:07,600 --> 00:37:10,400
Speaker 6: spending a lot of time alone, putting themselves in their room,

721
00:37:10,840 --> 00:37:14,880
Speaker 6: replacing the basic human needs with screen times, showing signs

722
00:37:14,960 --> 00:37:19,520
Speaker 6: withdrawals almost like many mental illness symptoms. And so if

723
00:37:19,560 --> 00:37:23,239
Speaker 6: your child is also visibly showing signs of distress when

724
00:37:23,239 --> 00:37:25,960
Speaker 6: you remove their device, that's a sign that they probably

725
00:37:26,000 --> 00:37:26,640
Speaker 6: have a problem.

726
00:37:26,920 --> 00:37:29,600
Speaker 1: Uh, Larisa, We're going to leave it there. Welcome back

727
00:37:29,640 --> 00:37:32,759
Speaker 1: to rich on Tech. Rich DeMuro here hanging out with you,

728
00:37:32,920 --> 00:37:37,040
Speaker 1: talking technology at triple eight Rich one oh one. That's

729
00:37:37,120 --> 00:37:41,040
Speaker 1: eight eight eight seven four to two four one zero one.

730
00:37:41,480 --> 00:37:44,000
Speaker 1: It's the end of the year. I am cleaning out

731
00:37:44,040 --> 00:37:47,160
Speaker 1: the mail bag. I get so many emails from you.

732
00:37:47,640 --> 00:37:49,920
Speaker 1: I figured it would be a good time to answer

733
00:37:50,080 --> 00:37:52,760
Speaker 1: a bunch of those. So if you want to submit

734
00:37:52,840 --> 00:37:56,040
Speaker 1: your question, you can go to the website rich on

735
00:37:56,480 --> 00:38:00,799
Speaker 1: Tech dot tv. There is a link that says contact

736
00:38:01,360 --> 00:38:03,200
Speaker 1: and if you want to follow me on social media,

737
00:38:03,320 --> 00:38:06,040
Speaker 1: you can find me on x You can find me

738
00:38:06,160 --> 00:38:10,520
Speaker 1: on Facebook and of course Instagram, where I am hanging

739
00:38:10,600 --> 00:38:14,000
Speaker 1: out most of my day. I am at rich on

740
00:38:14,040 --> 00:38:16,399
Speaker 1: Tech on all of those and I post a lot

741
00:38:16,400 --> 00:38:19,160
Speaker 1: of good tech tips and things throughout the week. So

742
00:38:19,239 --> 00:38:23,399
Speaker 1: definitely follow me on Instagram at rich on Tech. All right,

743
00:38:23,440 --> 00:38:27,360
Speaker 1: without further Ado, let's get to the first question. Dana says,

744
00:38:27,520 --> 00:38:31,399
Speaker 1: moving to France and still want texts. Dana says, I'm

745
00:38:31,440 --> 00:38:34,120
Speaker 1: moving to France and would like advice on the best

746
00:38:34,160 --> 00:38:38,560
Speaker 1: and or most economical way to still receive identity verification

747
00:38:38,760 --> 00:38:43,280
Speaker 1: texts with the US number. Mercy Well, Dana have fun

748
00:38:43,440 --> 00:38:46,160
Speaker 1: in France, very exciting for you to be moving there,

749
00:38:46,200 --> 00:38:49,040
Speaker 1: and I love the fact that you are using two

750
00:38:49,080 --> 00:38:53,560
Speaker 1: factor authentication on your accounts. And so I understand that

751
00:38:53,600 --> 00:38:56,640
Speaker 1: these accounts are set up, some of them are from

752
00:38:56,680 --> 00:38:59,360
Speaker 1: the US, and you want to continue with the US number.

753
00:38:59,480 --> 00:39:01,239
Speaker 1: There's a couple of ways you could do this. My

754
00:39:01,280 --> 00:39:04,399
Speaker 1: initial thought is Google Voice. That's probably the easiest way,

755
00:39:04,920 --> 00:39:07,000
Speaker 1: and so you can set up a Google Voice number

756
00:39:07,000 --> 00:39:10,400
Speaker 1: for free, and then you can go into your accounts

757
00:39:10,480 --> 00:39:13,279
Speaker 1: and change the phone number to Google Voice and get

758
00:39:13,280 --> 00:39:16,239
Speaker 1: that confirmation text that way, and that will work no

759
00:39:16,320 --> 00:39:19,600
Speaker 1: matter where you are because it's all through the Internet,

760
00:39:20,040 --> 00:39:22,160
Speaker 1: and of course you can have those texts forwarded to

761
00:39:22,320 --> 00:39:26,120
Speaker 1: a phone number of your choice over in France. The

762
00:39:26,160 --> 00:39:29,520
Speaker 1: only issue I see there is that not every single

763
00:39:29,600 --> 00:39:34,040
Speaker 1: two factor authentication text works with Google Voice. Most of

764
00:39:34,080 --> 00:39:35,799
Speaker 1: them do, and I think for the most part it

765
00:39:35,840 --> 00:39:39,400
Speaker 1: will be fine, but you may run across a service

766
00:39:39,480 --> 00:39:42,239
Speaker 1: or two that does not work it's not compatible with that.

767
00:39:42,719 --> 00:39:45,279
Speaker 1: So in that case, the other thing I would do

768
00:39:45,520 --> 00:39:48,680
Speaker 1: is if you can't use the Google Voice number, is

769
00:39:48,960 --> 00:39:52,839
Speaker 1: use a two factor authentication app. And so there are

770
00:39:53,360 --> 00:39:56,000
Speaker 1: several apps out there that you can use for your

771
00:39:56,000 --> 00:39:59,560
Speaker 1: two factor authentication codes. And the way that these work

772
00:39:59,800 --> 00:40:04,160
Speaker 1: is that instead of the company texting you a code

773
00:40:04,320 --> 00:40:07,400
Speaker 1: that you then enter on the website to continue to

774
00:40:07,400 --> 00:40:10,400
Speaker 1: log in and let it proceed, you would just open

775
00:40:10,480 --> 00:40:13,680
Speaker 1: up this app on your phone, and every twenty or

776
00:40:13,719 --> 00:40:17,240
Speaker 1: thirty seconds or so, this app is generating a new code,

777
00:40:17,280 --> 00:40:19,160
Speaker 1: and that code is just like the one that you

778
00:40:19,200 --> 00:40:22,080
Speaker 1: would get texted to you, but it is coming from

779
00:40:22,120 --> 00:40:24,439
Speaker 1: your own device, and so in a lot of ways

780
00:40:24,440 --> 00:40:28,320
Speaker 1: it's actually more secure because the two factor authentication codes

781
00:40:28,320 --> 00:40:31,759
Speaker 1: through a phone number could be unencrypted, whereas these are

782
00:40:31,880 --> 00:40:34,320
Speaker 1: safe and secure on your phone. So a couple of

783
00:40:34,360 --> 00:40:38,520
Speaker 1: apps I can recommend to do that. Google Authenticator is one,

784
00:40:39,200 --> 00:40:43,200
Speaker 1: Microsoft Authenticator is another, and then there is another app

785
00:40:43,280 --> 00:40:47,760
Speaker 1: called auth the autchy, So any of those will work.

786
00:40:47,920 --> 00:40:50,480
Speaker 1: What you do is you sign into the website that

787
00:40:50,520 --> 00:40:53,200
Speaker 1: you want to set up two factor authentication on and

788
00:40:53,239 --> 00:40:54,759
Speaker 1: it says how do you want to set this up?

789
00:40:54,840 --> 00:40:59,240
Speaker 1: With an authentication app or a phone number? Using your phone,

790
00:40:59,400 --> 00:41:01,760
Speaker 1: you will scale and a QR code on your computer

791
00:41:01,880 --> 00:41:05,680
Speaker 1: screen and that will link the two together. The main

792
00:41:05,719 --> 00:41:07,560
Speaker 1: thing you want to think about here is that you

793
00:41:07,600 --> 00:41:10,080
Speaker 1: don't want to lose that authentication app. You want to

794
00:41:10,160 --> 00:41:12,560
Speaker 1: use one that is cloud based so that you can

795
00:41:12,640 --> 00:41:14,640
Speaker 1: move to a different device or move that to a

796
00:41:14,640 --> 00:41:16,879
Speaker 1: different account. But those are the ways that I would

797
00:41:16,880 --> 00:41:21,040
Speaker 1: recommend getting those identity verification texts as you call them

798
00:41:21,280 --> 00:41:26,399
Speaker 1: with a US number. Let's go to Miriam. Miriam says, hey, Rich,

799
00:41:26,440 --> 00:41:28,759
Speaker 1: I hope you are well. Thanks for being there. On

800
00:41:28,840 --> 00:41:32,200
Speaker 1: Saturday night, my car play stopped working. Up until then,

801
00:41:32,280 --> 00:41:35,080
Speaker 1: I was able to listen to my music, use GPS,

802
00:41:35,160 --> 00:41:37,480
Speaker 1: and make and receive hands free calls. I have a

803
00:41:37,520 --> 00:41:41,520
Speaker 1: twenty twenty three Volkswagen Jetta and an iPhone thirteen. Now

804
00:41:41,520 --> 00:41:43,480
Speaker 1: the wheels just spin and spin on the car and

805
00:41:43,520 --> 00:41:45,799
Speaker 1: the phone. They're looking for each other. I've talked to

806
00:41:45,800 --> 00:41:49,160
Speaker 1: Apple support, Volkswagen, and I'm talking to Verizon as well.

807
00:41:49,520 --> 00:41:52,200
Speaker 1: I can't do what they recommend because the wheels won't

808
00:41:52,200 --> 00:41:55,719
Speaker 1: stop spinning. Any suggestions. I appreciate you sharing all of

809
00:41:55,760 --> 00:42:00,560
Speaker 1: your knowledge with us. Miriam. Well, Miriam, uh, I would

810
00:42:00,560 --> 00:42:03,400
Speaker 1: say that this is just a temporary issue, and I

811
00:42:03,440 --> 00:42:06,640
Speaker 1: hope it is. You've got a very late model car,

812
00:42:06,719 --> 00:42:09,360
Speaker 1: You've got a very new iPhone, so I think that

813
00:42:09,440 --> 00:42:12,359
Speaker 1: this is just a temporary problem. So it depends I'm

814
00:42:12,400 --> 00:42:14,640
Speaker 1: not sure how you're connecting here, whether it is plugin,

815
00:42:15,160 --> 00:42:18,400
Speaker 1: whether it is wireless car play. Since it is a

816
00:42:18,400 --> 00:42:20,960
Speaker 1: newer car, it may have that feature. But what I

817
00:42:21,000 --> 00:42:25,000
Speaker 1: would do to troubleshoot this is to a couple things.

818
00:42:25,040 --> 00:42:28,520
Speaker 1: First off, I would delete the phone from your saved

819
00:42:28,600 --> 00:42:31,160
Speaker 1: phones on your car, So go into the settings on

820
00:42:31,200 --> 00:42:35,239
Speaker 1: your Volkswagen, delete the phone out of the settings, and

821
00:42:35,320 --> 00:42:37,920
Speaker 1: so that means it is no longer paired with your car.

822
00:42:38,360 --> 00:42:41,160
Speaker 1: Then I would go into your iPhone and delete the

823
00:42:41,200 --> 00:42:44,359
Speaker 1: car from my Bluetooth settings. So I would go into

824
00:42:44,400 --> 00:42:48,320
Speaker 1: settings Bluetooth and find that Volkswagen and hit that little

825
00:42:48,320 --> 00:42:52,240
Speaker 1: eye and say forget this device. Then I would restart

826
00:42:52,280 --> 00:42:54,399
Speaker 1: both of these things. So i'd turn your car off

827
00:42:54,440 --> 00:42:58,080
Speaker 1: and on, restart your iPhone. And then before you go

828
00:42:58,120 --> 00:43:00,560
Speaker 1: ahead and pair these things back up, I might do

829
00:43:00,760 --> 00:43:04,640
Speaker 1: a quick I might do a quick software update, and

830
00:43:04,719 --> 00:43:07,120
Speaker 1: so I would do make sure my software is up

831
00:43:07,160 --> 00:43:10,120
Speaker 1: to date on my iPhone. And if you can, I'm

832
00:43:10,120 --> 00:43:13,560
Speaker 1: not sure if this Volkswagen has any sort of Internet connection,

833
00:43:13,680 --> 00:43:15,399
Speaker 1: but if you can go into the settings and see

834
00:43:15,400 --> 00:43:18,120
Speaker 1: if there is a software update for the Volkswagen, I

835
00:43:18,160 --> 00:43:21,040
Speaker 1: would do that as well. So I would do those things,

836
00:43:21,080 --> 00:43:23,319
Speaker 1: and then once you're all linked up, you can go

837
00:43:23,360 --> 00:43:25,560
Speaker 1: into your settings, and then if you want to look

838
00:43:25,560 --> 00:43:28,440
Speaker 1: at your car play, it's under Settings General and then

839
00:43:28,520 --> 00:43:30,880
Speaker 1: car Play, and you can see the different cars that

840
00:43:30,920 --> 00:43:34,640
Speaker 1: are linked up. You can hit forget this car before

841
00:43:34,640 --> 00:43:36,520
Speaker 1: you try to link them up one more time. So

842
00:43:36,560 --> 00:43:38,479
Speaker 1: a lot of times those things get stuck in there,

843
00:43:38,760 --> 00:43:40,960
Speaker 1: some kind of change happens on either the phone or

844
00:43:41,000 --> 00:43:44,120
Speaker 1: the car, and it's just I don't know. It just

845
00:43:44,160 --> 00:43:46,000
Speaker 1: takes a little bit for those things to link up again.

846
00:43:46,040 --> 00:43:49,759
Speaker 1: But there's no reason why a modern Volkswagen and a

847
00:43:49,800 --> 00:43:52,319
Speaker 1: modern iPhone should not be able to link up. So

848
00:43:52,480 --> 00:43:54,920
Speaker 1: if you still have a problem, I would bring it

849
00:43:54,960 --> 00:43:57,000
Speaker 1: to the dealer and see what they can do. This

850
00:43:57,040 --> 00:43:59,719
Speaker 1: thing is probably still under warranty and they should be

851
00:43:59,760 --> 00:44:02,680
Speaker 1: able to help you out. Next up, Brian says Rich,

852
00:44:02,719 --> 00:44:05,120
Speaker 1: I enjoy your show, I miss Leo, but you've filled

853
00:44:05,160 --> 00:44:08,440
Speaker 1: empty space. Just find your misadventures are a great source

854
00:44:08,440 --> 00:44:11,400
Speaker 1: of amusement for my wife. Have you ever encountered my

855
00:44:11,440 --> 00:44:13,680
Speaker 1: problem here? It is earlier this year, we spent three

856
00:44:13,680 --> 00:44:17,040
Speaker 1: weeks in Taiwan. We both took our phones. She switched

857
00:44:17,040 --> 00:44:19,480
Speaker 1: out to a local simcard while I just used Wi Fi.

858
00:44:19,560 --> 00:44:21,640
Speaker 1: I did nothing to my settings, but I did install

859
00:44:21,680 --> 00:44:25,239
Speaker 1: a VPN. Since our return, my phone insists that it's

860
00:44:25,239 --> 00:44:28,720
Speaker 1: still in Taiwan. I get Taiwanese ads on YouTube sites

861
00:44:28,760 --> 00:44:32,560
Speaker 1: like eBay, give me Taiwan dollar prices and Taiwan's shipping options,

862
00:44:32,600 --> 00:44:36,040
Speaker 1: and all sites I go go by local time in Taiwan.

863
00:44:36,160 --> 00:44:38,799
Speaker 1: My phone shows Los Angeles local time, of course, but

864
00:44:38,960 --> 00:44:41,680
Speaker 1: not on the internet. I've been all through Safari trying

865
00:44:41,719 --> 00:44:46,720
Speaker 1: to reset it to California. So what gives appreciate your input? Okay,

866
00:44:46,760 --> 00:44:49,960
Speaker 1: So I definitely have this issue every time I go overseas,

867
00:44:50,200 --> 00:44:52,120
Speaker 1: and the last time I had this happened to me.

868
00:44:52,680 --> 00:44:56,040
Speaker 1: I was in Berlin and I'm searching. You know what

869
00:44:56,160 --> 00:44:59,560
Speaker 1: happens is when you go to a foreign country, the

870
00:44:59,680 --> 00:45:03,520
Speaker 1: IP address of your phone. When these services see it,

871
00:45:04,080 --> 00:45:07,719
Speaker 1: they reset to that IP address, so they say, oh,

872
00:45:07,840 --> 00:45:11,799
Speaker 1: this person is visiting us from Taiwan. Let's make sure

873
00:45:11,840 --> 00:45:15,040
Speaker 1: we serve up the local version of this website. So

874
00:45:15,680 --> 00:45:18,200
Speaker 1: in your case, I'm guessing that you went to YouTube

875
00:45:18,200 --> 00:45:19,920
Speaker 1: while you were there. I'm guessing that you went to

876
00:45:20,000 --> 00:45:21,880
Speaker 1: eBay while you were there, and I'm guessing that you

877
00:45:21,960 --> 00:45:24,359
Speaker 1: went to Google while you were there. So first thing

878
00:45:24,360 --> 00:45:27,400
Speaker 1: I would do is delete your history and website data

879
00:45:27,520 --> 00:45:30,160
Speaker 1: on Safari. So you can go into settings on your

880
00:45:30,200 --> 00:45:33,600
Speaker 1: iPhone and then tap Safari and scroll all the way

881
00:45:33,600 --> 00:45:36,799
Speaker 1: down and it says clear history and website data, and

882
00:45:36,840 --> 00:45:38,960
Speaker 1: so you press the big red button there and that

883
00:45:39,000 --> 00:45:41,160
Speaker 1: will clear it out. I would say clear out all history.

884
00:45:41,239 --> 00:45:43,840
Speaker 1: Just keep in mind that will probably log you out

885
00:45:43,880 --> 00:45:45,880
Speaker 1: of many of the websites you're logged into.

886
00:45:46,080 --> 00:45:46,279
Speaker 2: Now.

887
00:45:46,360 --> 00:45:48,399
Speaker 1: I did write this down the last time I went

888
00:45:48,440 --> 00:45:50,640
Speaker 1: to Berlin because it took me a while to figure

889
00:45:50,680 --> 00:45:53,680
Speaker 1: this out. But on Google, if you're still getting the

890
00:45:53,760 --> 00:45:57,400
Speaker 1: foreign search results, go to Google dot Com, tap settings

891
00:45:57,480 --> 00:45:59,880
Speaker 1: in the lower right hand corner. Then you go to

892
00:46:00,120 --> 00:46:03,160
Speaker 1: search settings and then other settings. So again we've gone

893
00:46:03,200 --> 00:46:06,480
Speaker 1: like one, two, three deep at least. And then you

894
00:46:06,520 --> 00:46:10,080
Speaker 1: want to choose English, English and United States for the

895
00:46:10,120 --> 00:46:14,319
Speaker 1: results region instead of current region. So basically, when you

896
00:46:14,400 --> 00:46:17,600
Speaker 1: go into Google the search settings, you want it to

897
00:46:17,680 --> 00:46:20,880
Speaker 1: say English results instead of the current region. If you

898
00:46:20,960 --> 00:46:23,920
Speaker 1: leave it to current region, no matter where you travel

899
00:46:23,920 --> 00:46:26,600
Speaker 1: when you search, you're going to get local results in

900
00:46:26,680 --> 00:46:30,080
Speaker 1: that language and that are local to that area. But

901
00:46:30,120 --> 00:46:33,040
Speaker 1: if you set this to English once. No matter where

902
00:46:33,120 --> 00:46:36,280
Speaker 1: you go, you're always going to get those English results.

903
00:46:36,520 --> 00:46:39,360
Speaker 1: Thanks for the question, Brian. That is one that stumps

904
00:46:39,400 --> 00:46:42,000
Speaker 1: a lot of people when they travel internationally. They come

905
00:46:42,040 --> 00:46:45,160
Speaker 1: back home and everything sort of sticks to the foreign

906
00:46:45,160 --> 00:46:47,760
Speaker 1: country that they were in. My name is rich Dumuro

907
00:46:47,920 --> 00:46:52,799
Speaker 1: and you are listening to rich on Tech. Welcome back

908
00:46:52,800 --> 00:46:56,840
Speaker 1: to rich on Tech. Rich DeMuro here talking technology with

909
00:46:56,960 --> 00:47:00,880
Speaker 1: you at Triple eight. Rich one oh one. All right,

910
00:47:00,960 --> 00:47:09,200
Speaker 1: let's bring up Stephanie. Stephanie was scammed through Facebook Marketplace

911
00:47:09,520 --> 00:47:12,160
Speaker 1: and Stephanie, thanks so much for joining me. I appreciate

912
00:47:12,200 --> 00:47:13,960
Speaker 1: you sharing your story because I do think it's going

913
00:47:14,000 --> 00:47:14,600
Speaker 1: to help people.

914
00:47:16,120 --> 00:47:19,799
Speaker 3: Of course, I'm happy to definitely help and share what

915
00:47:20,600 --> 00:47:23,560
Speaker 3: I learned in my experience on Facebook Marketplace.

916
00:47:23,719 --> 00:47:27,560
Speaker 1: Okay, so what let's what were you selling and tell

917
00:47:27,600 --> 00:47:29,960
Speaker 1: me how you posted it and all that good stuff,

918
00:47:29,960 --> 00:47:31,160
Speaker 1: Like what you're selling?

919
00:47:31,160 --> 00:47:36,240
Speaker 3: What? So selling a furniture set for my in laws?

920
00:47:36,360 --> 00:47:40,480
Speaker 1: Okay, pretty standard, correct, but it was a.

921
00:47:40,480 --> 00:47:46,719
Speaker 3: High dollar value. So I put five thousand dollars for

922
00:47:47,000 --> 00:47:55,480
Speaker 3: twelve piece dining room set. Wow, that attracted certain people.

923
00:47:55,760 --> 00:47:57,920
Speaker 1: Okay, so this was a this was like like I've

924
00:47:57,960 --> 00:47:59,880
Speaker 1: got a futon on there right now, and it's like

925
00:48:00,080 --> 00:48:02,760
Speaker 1: fifty bucks, So this is this is high end stuff,

926
00:48:03,719 --> 00:48:07,160
Speaker 1: so you think interesting. So you think that's what attracted

927
00:48:07,320 --> 00:48:09,680
Speaker 1: these scammers because they're like, oh, this person might have

928
00:48:09,719 --> 00:48:12,759
Speaker 1: some money because they're selling a very expensive furniture set.

929
00:48:13,640 --> 00:48:19,160
Speaker 10: Yes, okay, because I lifted it and within five minutes,

930
00:48:19,239 --> 00:48:23,200
Speaker 10: maybe ten, all of a sudden, I had probably at

931
00:48:23,320 --> 00:48:24,399
Speaker 10: least five.

932
00:48:24,200 --> 00:48:27,560
Speaker 3: To ten inquiries if it was still available and wanted

933
00:48:27,560 --> 00:48:28,080
Speaker 3: to buy it.

934
00:48:28,760 --> 00:48:32,279
Speaker 1: Oh wow, interesting, okay, So what happened? What do they

935
00:48:32,280 --> 00:48:33,320
Speaker 1: say in these inquiries?

936
00:48:34,000 --> 00:48:36,359
Speaker 3: So they're asking if it's still available, and I would

937
00:48:36,440 --> 00:48:39,080
Speaker 3: respond yes, but I was trying to be fair, so

938
00:48:39,160 --> 00:48:42,560
Speaker 3: I would go in order of who initiated the conversation first,

939
00:48:43,440 --> 00:48:47,479
Speaker 3: and then they would ask they wanted to give more,

940
00:48:47,840 --> 00:48:49,759
Speaker 3: So of course I got happy.

941
00:48:49,560 --> 00:48:51,480
Speaker 1: They wanted to give you more money than you're asking

942
00:48:51,520 --> 00:48:53,759
Speaker 1: for this thing, correct, okay.

943
00:48:55,239 --> 00:48:57,799
Speaker 3: Which again I was like, this is weird, but kind

944
00:48:57,800 --> 00:49:00,359
Speaker 3: of exciting that maybe I did do it too low,

945
00:49:01,160 --> 00:49:03,880
Speaker 3: but I was gonna just kind of be weary of

946
00:49:03,920 --> 00:49:07,240
Speaker 3: it at first, and a lot of the information coming

947
00:49:07,280 --> 00:49:09,160
Speaker 3: through was i'll give you fifty two hundred, I'll give

948
00:49:09,160 --> 00:49:10,839
Speaker 3: you fifty five hundred. The next one was, I'll give

949
00:49:10,880 --> 00:49:14,480
Speaker 3: you six thousand, and I did get into a bidding

950
00:49:14,520 --> 00:49:19,360
Speaker 3: war with one gentleman who was a scammer and another customer,

951
00:49:19,480 --> 00:49:21,680
Speaker 3: and they kept trying to outbid one another for it,

952
00:49:22,000 --> 00:49:25,080
Speaker 3: so I got up to sixty seven hundred dollars.

953
00:49:25,120 --> 00:49:25,560
Speaker 1: Wow.

954
00:49:27,440 --> 00:49:31,520
Speaker 3: Again, being excited, I told the one I said, unfortunately,

955
00:49:31,520 --> 00:49:34,799
Speaker 3: i'ministic with the first person who bid sixty seven and

956
00:49:35,239 --> 00:49:37,839
Speaker 3: just end up bidding war back and forth. I appreciate

957
00:49:37,880 --> 00:49:39,400
Speaker 3: your time and I'll keep you posted.

958
00:49:39,520 --> 00:49:42,399
Speaker 1: And this is all through what phone or text or

959
00:49:42,920 --> 00:49:45,080
Speaker 1: how is this through messenger?

960
00:49:45,120 --> 00:49:45,640
Speaker 3: Facebook?

961
00:49:45,880 --> 00:49:49,640
Speaker 1: Facebook messaged me, Okay, did you look at their profile

962
00:49:49,680 --> 00:49:51,239
Speaker 1: at all? Like did you check them out? Like to

963
00:49:51,280 --> 00:49:52,239
Speaker 1: see what their deal was?

964
00:49:52,920 --> 00:49:53,520
Speaker 3: Not at first?

965
00:49:53,640 --> 00:49:56,600
Speaker 11: Okay, And what I started noticing was a lot of

966
00:49:56,719 --> 00:50:00,279
Speaker 11: users created were joined Facebook in twenty twenty three, so

967
00:50:00,360 --> 00:50:04,360
Speaker 11: this year, so they were new, correct, which was weird

968
00:50:04,480 --> 00:50:06,560
Speaker 11: because that didn't seem correct.

969
00:50:06,640 --> 00:50:07,839
Speaker 3: So I was like, okay, well, I'm going to put

970
00:50:07,840 --> 00:50:10,160
Speaker 3: you to the side. But this gentleman wasn't a twenty

971
00:50:10,160 --> 00:50:13,200
Speaker 3: twenty three user. I believe he was a twenty sixteen user.

972
00:50:13,200 --> 00:50:15,960
Speaker 1: So I was like, okay, okay, yeah, because we look

973
00:50:16,000 --> 00:50:18,960
Speaker 1: for little hints to see if these people are legitimate,

974
00:50:19,040 --> 00:50:21,360
Speaker 1: because okay, they have a lot of reviews, they have

975
00:50:21,440 --> 00:50:23,080
Speaker 1: a lot you know, they've been around for a while,

976
00:50:23,160 --> 00:50:25,799
Speaker 1: so we feel like they might be more legitimate. That's

977
00:50:25,800 --> 00:50:26,560
Speaker 1: what you kind of did.

978
00:50:27,160 --> 00:50:31,120
Speaker 3: He started continuing the messaging of can I Zell you?

979
00:50:31,920 --> 00:50:36,439
Speaker 3: So I thought, sure, that doesn't seem to be weird. Sure,

980
00:50:36,440 --> 00:50:38,520
Speaker 3: I'll give you my email and you can. You can

981
00:50:38,560 --> 00:50:41,760
Speaker 3: send me money via Zell. And that's where it started

982
00:50:41,800 --> 00:50:45,799
Speaker 3: to become the scam was he they spoofed a Zell

983
00:50:45,960 --> 00:50:49,160
Speaker 3: email and made it look like I couldn't have the

984
00:50:49,239 --> 00:50:52,760
Speaker 3: funds because I didn't have a Zell business account, and

985
00:50:52,800 --> 00:50:57,319
Speaker 3: that I needed to resolve the issue. And it was

986
00:50:57,360 --> 00:50:59,960
Speaker 3: in order to resolve the issue, I had to send

987
00:51:00,320 --> 00:51:04,160
Speaker 3: three hundred dollars to the user and then it would

988
00:51:04,280 --> 00:51:06,480
Speaker 3: clear the situation. It would resolve it.

989
00:51:06,760 --> 00:51:08,920
Speaker 1: Okay. And at this point, did you send that money?

990
00:51:09,440 --> 00:51:11,640
Speaker 3: No? I was like, that seems weird.

991
00:51:11,920 --> 00:51:13,279
Speaker 1: Okay, why am like?

992
00:51:13,400 --> 00:51:17,239
Speaker 3: Because they overpaid? So we had agreed on sixty seven

993
00:51:17,320 --> 00:51:20,600
Speaker 3: hundred and he sent seven thousand and said will you

994
00:51:20,680 --> 00:51:23,040
Speaker 3: send the three hundred back? And I said, well, yes,

995
00:51:23,160 --> 00:51:25,279
Speaker 3: I'm not going to take seven thousand. That's not what

996
00:51:25,320 --> 00:51:28,759
Speaker 3: we agreed upon, and then the email came through from

997
00:51:28,840 --> 00:51:31,200
Speaker 3: Zell saying I had to send it back, and I

998
00:51:31,200 --> 00:51:33,800
Speaker 3: was like, well, this is weird. So then I checked

999
00:51:33,800 --> 00:51:36,520
Speaker 3: the account first of all, and I didn't get seven

1000
00:51:36,520 --> 00:51:40,000
Speaker 3: thousand dollars. I didn't get sixty seven hundred dollars. So

1001
00:51:40,440 --> 00:51:43,280
Speaker 3: after speaking with my husband, I said, this seems weird.

1002
00:51:43,760 --> 00:51:47,680
Speaker 3: I'm going to call Zell. And sure enough, I actually

1003
00:51:47,760 --> 00:51:51,280
Speaker 3: walked into another like a you know, situation with calling

1004
00:51:51,320 --> 00:51:54,439
Speaker 3: a quote unquote Zell customer service account which was not Dell.

1005
00:51:54,920 --> 00:51:57,560
Speaker 1: Oh so that's how they got you. Where did you

1006
00:51:57,600 --> 00:51:58,680
Speaker 1: get that phone number from?

1007
00:51:59,360 --> 00:52:02,720
Speaker 3: I googled it and of course I have the number,

1008
00:52:02,760 --> 00:52:04,759
Speaker 3: but I don't have the website.

1009
00:52:04,800 --> 00:52:08,200
Speaker 1: So you google the phone number for Zell came something

1010
00:52:08,239 --> 00:52:10,319
Speaker 1: came up on Google. You dialed the number that you

1011
00:52:10,320 --> 00:52:12,480
Speaker 1: saw on your screen, and it connected you to a

1012
00:52:12,560 --> 00:52:16,200
Speaker 1: scam artist, which was unrelated to the original scammer. Yes,

1013
00:52:16,600 --> 00:52:17,760
Speaker 1: scammers be scamming.

1014
00:52:19,000 --> 00:52:19,360
Speaker 3: Correct.

1015
00:52:19,520 --> 00:52:24,839
Speaker 1: Oh my gosh, it's like no matter where you go, I.

1016
00:52:24,800 --> 00:52:27,719
Speaker 3: Avoided a scam because I didn't see that didn't seem right.

1017
00:52:28,080 --> 00:52:30,200
Speaker 3: So I was like, okay, we're gonna call and I

1018
00:52:30,239 --> 00:52:31,280
Speaker 3: walked into another scam.

1019
00:52:31,920 --> 00:52:34,960
Speaker 1: Wow, so you actually thought you were protecting yourself and

1020
00:52:35,000 --> 00:52:37,600
Speaker 1: you walked right into another spider web of scam artists

1021
00:52:38,000 --> 00:52:40,600
Speaker 1: that is really it's like a one two punch right there.

1022
00:52:40,960 --> 00:52:44,200
Speaker 3: Yes, like they're getting really smart, okay, really really smart.

1023
00:52:44,239 --> 00:52:46,880
Speaker 1: So you call the Zel person and to this unbeknownst

1024
00:52:46,880 --> 00:52:49,840
Speaker 1: to you, it's not actual Zel. And then what happened where.

1025
00:52:49,840 --> 00:52:52,359
Speaker 3: He's walking me through un quote unquote how to set

1026
00:52:52,400 --> 00:52:54,600
Speaker 3: up Azell business account and I said, well, I don't

1027
00:52:54,680 --> 00:52:56,840
Speaker 3: want a Zell business account. I just kind of want

1028
00:52:56,920 --> 00:52:59,680
Speaker 3: to resolve this and deal with the furniture sale and

1029
00:52:59,680 --> 00:53:01,600
Speaker 3: move on. And I'm not trying to create a business.

1030
00:53:01,920 --> 00:53:04,200
Speaker 3: That's not what my end game is. And he said, no,

1031
00:53:04,280 --> 00:53:06,080
Speaker 3: I understand, man. We're going to get you set up

1032
00:53:06,080 --> 00:53:08,719
Speaker 3: to get the money resolved. As I'm talking to him,

1033
00:53:09,040 --> 00:53:10,840
Speaker 3: I had a bad feeling and I said, how do

1034
00:53:10,920 --> 00:53:12,719
Speaker 3: I know you're not going to take my money? And

1035
00:53:12,760 --> 00:53:15,680
Speaker 3: he goes, ma'am you called me, oh wow, oh you?

1036
00:53:16,239 --> 00:53:18,960
Speaker 3: And I said that's a really valid point.

1037
00:53:19,200 --> 00:53:19,640
Speaker 2: You're right.

1038
00:53:19,960 --> 00:53:20,799
Speaker 9: I sought you out.

1039
00:53:21,040 --> 00:53:23,720
Speaker 3: You didn't seek me out. As we're going through quote

1040
00:53:23,760 --> 00:53:27,200
Speaker 3: unquote setting up a Zell account, he has me logging

1041
00:53:27,280 --> 00:53:32,320
Speaker 3: into any desk, which, oh, wow, do and he sees

1042
00:53:32,360 --> 00:53:36,360
Speaker 3: my information, which, again, knowing I had a bad feeling,

1043
00:53:36,360 --> 00:53:39,000
Speaker 3: I said, this doesn't track. But I've used any desk

1044
00:53:39,120 --> 00:53:42,080
Speaker 3: for work related issues, so I thought that's not odd

1045
00:53:42,400 --> 00:53:46,640
Speaker 3: in that respect. And I'm starting to move money around

1046
00:53:46,680 --> 00:53:49,600
Speaker 3: and send it out to people I don't know. But

1047
00:53:49,760 --> 00:53:51,960
Speaker 3: he said I'll get it back, and I said, I'm

1048
00:53:51,960 --> 00:53:53,600
Speaker 3: going to get this money back. He says, yes, we're

1049
00:53:53,640 --> 00:53:55,560
Speaker 3: just moving money around. You're going to transfer the money

1050
00:53:55,600 --> 00:53:58,880
Speaker 3: out and it's going to come back to you. I said, okay. Again,

1051
00:53:59,120 --> 00:54:01,720
Speaker 3: this doesn't seem all right, and my gut is yelling

1052
00:54:01,760 --> 00:54:05,920
Speaker 3: at me to like end the call. I finally said,

1053
00:54:06,239 --> 00:54:08,560
Speaker 3: I need to finish this call later when my husband

1054
00:54:08,560 --> 00:54:10,960
Speaker 3: gets home, and he said, sure, no problem, we'll call

1055
00:54:11,040 --> 00:54:13,080
Speaker 3: you back whenever you want. But at that point, I

1056
00:54:13,080 --> 00:54:15,320
Speaker 3: already excelled money out to two people. I didn't know.

1057
00:54:15,680 --> 00:54:16,680
Speaker 1: How much did you sell?

1058
00:54:17,320 --> 00:54:19,680
Speaker 3: Fifteen hundred total?

1059
00:54:20,080 --> 00:54:21,799
Speaker 1: You realize as soon as you hung up that this

1060
00:54:22,000 --> 00:54:24,800
Speaker 1: was a problem, yes, yes, And how did you feel?

1061
00:54:25,800 --> 00:54:26,480
Speaker 2: Oh? Terrible?

1062
00:54:26,840 --> 00:54:30,160
Speaker 3: I said. I literally tried to avoid getting scammed and

1063
00:54:30,239 --> 00:54:34,240
Speaker 3: walked into another scamp. As I'm talking to the second scammer,

1064
00:54:34,480 --> 00:54:37,960
Speaker 3: the first scammer is blowing up the messenger, asking you

1065
00:54:38,000 --> 00:54:41,120
Speaker 3: know why I haven't transferred the money? What's going on?

1066
00:54:41,239 --> 00:54:42,440
Speaker 3: Did I read the letter?

1067
00:54:43,120 --> 00:54:43,319
Speaker 2: You know?

1068
00:54:43,360 --> 00:54:45,840
Speaker 3: I need to follow the email that they'd sent and

1069
00:54:45,880 --> 00:54:48,320
Speaker 3: I need to do what the email says and everything

1070
00:54:48,360 --> 00:54:51,960
Speaker 3: will be fine. And finally when he got he seemed

1071
00:54:52,000 --> 00:54:56,000
Speaker 3: to obviously be getting aggressively angry. I finally told him, unfortunately,

1072
00:54:56,120 --> 00:54:59,360
Speaker 3: I can't send you the money back because my account

1073
00:54:59,480 --> 00:55:02,800
Speaker 3: was hacked due to fraudulent activity and I cannot access

1074
00:55:02,800 --> 00:55:05,520
Speaker 3: any money, so thank you. And that's kind of where

1075
00:55:05,560 --> 00:55:08,080
Speaker 3: he was like, well, that's because you didn't follow the email.

1076
00:55:08,160 --> 00:55:10,759
Speaker 3: If it's no, no, no, no no, that's you know, not

1077
00:55:10,840 --> 00:55:14,600
Speaker 3: understanding me. I cannot access the money, there's nothing to access,

1078
00:55:14,640 --> 00:55:18,279
Speaker 3: nothing to send you, so I'm not going to do that.

1079
00:55:18,400 --> 00:55:20,680
Speaker 3: And he was getting mad, and then I finally just

1080
00:55:20,719 --> 00:55:23,760
Speaker 3: blocked him. After having to deal with the fraud department

1081
00:55:23,880 --> 00:55:24,399
Speaker 3: at my bank.

1082
00:55:24,719 --> 00:55:27,560
Speaker 1: Wow, okay, so I've got to go. But did you

1083
00:55:28,480 --> 00:55:30,160
Speaker 1: get any of this money back where you're able to

1084
00:55:30,200 --> 00:55:30,839
Speaker 1: reclaim it?

1085
00:55:31,320 --> 00:55:33,800
Speaker 3: I was, And if you ever have an issue with well.

1086
00:55:33,760 --> 00:55:36,279
Speaker 1: It's all your bank bottom line. What's what's your advice

1087
00:55:36,360 --> 00:55:37,040
Speaker 1: to people.

1088
00:55:36,920 --> 00:55:38,759
Speaker 3: If it's too good to be sure it probably is,

1089
00:55:38,800 --> 00:55:40,000
Speaker 3: and listen to your guys.

1090
00:55:40,239 --> 00:55:42,480
Speaker 1: Stephanie, thanks so much for calling me today. I appreciate

1091
00:55:42,480 --> 00:55:45,080
Speaker 1: you sharing your story. I know that's a tough story

1092
00:55:45,120 --> 00:55:48,360
Speaker 1: to tell, but I do believe that if you listen

1093
00:55:48,360 --> 00:55:50,920
Speaker 1: to these stories and hear more of them, you realize

1094
00:55:50,960 --> 00:55:51,920
Speaker 1: the warning signs.

1095
00:55:52,680 --> 00:55:55,000
Speaker 3: Of course, absolutely, thank you for listening.

1096
00:55:56,320 --> 00:55:59,080
Speaker 1: Welcome back to rich on Tech. Rich Demiro here on

1097
00:55:59,200 --> 00:56:02,759
Speaker 1: location in New York City where Google has just announced

1098
00:56:02,800 --> 00:56:06,239
Speaker 1: their latest Pixel eight smartphones. You've got the Pixel eight

1099
00:56:06,320 --> 00:56:09,319
Speaker 1: and the Pixel eight Pro. Joining me now to talk

1100
00:56:09,360 --> 00:56:12,480
Speaker 1: about them is Stephanie Scott with Google, and you are

1101
00:56:12,520 --> 00:56:15,120
Speaker 1: the product manager for Pixel Yes, I.

1102
00:56:15,200 --> 00:56:17,560
Speaker 7: Lead the Pixel eight and the Pixel eight Pro lines.

1103
00:56:18,040 --> 00:56:20,959
Speaker 1: So pixel phones to me have always been all about

1104
00:56:20,960 --> 00:56:24,279
Speaker 1: the camera, all about AI. Are you really sort of

1105
00:56:24,320 --> 00:56:26,640
Speaker 1: doubling down on those two areas this year?

1106
00:56:27,120 --> 00:56:30,279
Speaker 8: I would say we have amazing advancements in both of

1107
00:56:30,320 --> 00:56:33,839
Speaker 8: those areas this year. For the camera, we've upgraded all

1108
00:56:33,880 --> 00:56:36,719
Speaker 8: of the hardware on the Pixel eight Pro, so you're

1109
00:56:36,719 --> 00:56:39,359
Speaker 8: going to see huge leaps and improvements there, as well

1110
00:56:39,360 --> 00:56:42,919
Speaker 8: as bringing amazing new post capture and editing tools, things

1111
00:56:42,960 --> 00:56:45,920
Speaker 8: like Audio Magic Eraser that let you take out unwanted

1112
00:56:45,960 --> 00:56:48,879
Speaker 8: noise in your videos. We have things like best Take

1113
00:56:49,040 --> 00:56:52,879
Speaker 8: that will let you help select images of faces where

1114
00:56:52,880 --> 00:56:55,960
Speaker 8: people really look their best, and brand new features like

1115
00:56:56,040 --> 00:56:58,960
Speaker 8: Magic Editor that let you reimagine a shot maybe a

1116
00:56:59,000 --> 00:57:01,680
Speaker 8: little bit more like how you remembered it. And then

1117
00:57:01,719 --> 00:57:04,880
Speaker 8: for helpful AI, we have a number of new features

1118
00:57:04,920 --> 00:57:07,839
Speaker 8: there as well. New features like Summarize they can help

1119
00:57:07,880 --> 00:57:10,520
Speaker 8: sort of read a webpage and synthesize it for you,

1120
00:57:11,120 --> 00:57:14,520
Speaker 8: or even things like direct my Call where you actually

1121
00:57:14,560 --> 00:57:17,600
Speaker 8: have more ambient or helpful, helpful tips and tricks for

1122
00:57:17,960 --> 00:57:18,880
Speaker 8: answering a phone call.

1123
00:57:19,520 --> 00:57:23,640
Speaker 1: So I will say, every time I use the Pixel devices,

1124
00:57:23,720 --> 00:57:26,720
Speaker 1: I truly feel like it is a smartphone, like it

1125
00:57:26,720 --> 00:57:30,080
Speaker 1: puts the smart in phone because it almost thinks for you.

1126
00:57:30,240 --> 00:57:33,560
Speaker 1: And with these AI editions, you almost feel like you

1127
00:57:33,560 --> 00:57:35,600
Speaker 1: have super control over a lot of your photos and

1128
00:57:35,720 --> 00:57:37,960
Speaker 1: videos and things like that. Let's break down some of

1129
00:57:37,960 --> 00:57:40,240
Speaker 1: these features. Okay, so first off, you mentioned a new

1130
00:57:40,240 --> 00:57:42,880
Speaker 1: one which is the audio eraser. Explain that.

1131
00:57:43,320 --> 00:57:44,560
Speaker 7: Yeah, So Audio.

1132
00:57:44,240 --> 00:57:47,360
Speaker 8: Magic Eraser is an amazing new feature that we've added

1133
00:57:47,400 --> 00:57:50,040
Speaker 8: for videos. And when you take videos, a lot of

1134
00:57:50,040 --> 00:57:52,880
Speaker 8: times you're trying to capture the sound from a subject.

1135
00:57:52,960 --> 00:57:55,920
Speaker 8: So maybe it's a musician or a child doing a performance,

1136
00:57:56,200 --> 00:57:59,240
Speaker 8: but there could be unwanted background noise. So if you're

1137
00:57:59,240 --> 00:58:01,200
Speaker 8: recording in New York City, there could be you know,

1138
00:58:01,360 --> 00:58:03,600
Speaker 8: sirens or an ice cream trucks that goes by, or

1139
00:58:03,600 --> 00:58:08,040
Speaker 8: a bird chirping, and the feature intelligently separates those sounds

1140
00:58:08,040 --> 00:58:11,920
Speaker 8: out into layers and then lets you have the ability

1141
00:58:11,960 --> 00:58:15,000
Speaker 8: to turn those those unwanted noises down so you can

1142
00:58:15,040 --> 00:58:17,120
Speaker 8: really listen to the intended subject.

1143
00:58:17,480 --> 00:58:19,400
Speaker 1: Yeah. I was playing with this feature and it really

1144
00:58:19,440 --> 00:58:23,120
Speaker 1: separated out like the voice versus the background noise, and

1145
00:58:23,200 --> 00:58:25,320
Speaker 1: you can adjust each of them like its own level,

1146
00:58:25,400 --> 00:58:27,840
Speaker 1: like almost as if you recorded them independently. Yeah.

1147
00:58:27,920 --> 00:58:29,840
Speaker 8: No, it's really great, and it's it's great because it

1148
00:58:29,840 --> 00:58:32,600
Speaker 8: makes it so easy. It really gives gives you those

1149
00:58:32,640 --> 00:58:35,280
Speaker 8: three options in the UI and lets you have complete

1150
00:58:35,320 --> 00:58:37,040
Speaker 8: control over all of them.

1151
00:58:37,400 --> 00:58:39,520
Speaker 1: Now, this next feature, I think is going to be

1152
00:58:39,560 --> 00:58:42,640
Speaker 1: the most controversial when it hits the you know, the

1153
00:58:42,720 --> 00:58:46,400
Speaker 1: open marketplace, The best Take, because it's so unique and

1154
00:58:46,440 --> 00:58:48,760
Speaker 1: it's it's stuff that you could do before if you

1155
00:58:48,800 --> 00:58:51,640
Speaker 1: are a photo editor, but now anyone can do this

1156
00:58:51,760 --> 00:58:53,920
Speaker 1: in the palm of their hand. This best take feature.

1157
00:58:54,400 --> 00:58:57,280
Speaker 1: You take a group picture or you take even a selfie,

1158
00:58:57,680 --> 00:59:00,880
Speaker 1: and it will let you like, you know, changed the

1159
00:59:00,920 --> 00:59:03,120
Speaker 1: way the face looks. It can give a smile. Well

1160
00:59:03,120 --> 00:59:03,680
Speaker 1: you explain it.

1161
00:59:03,800 --> 00:59:06,240
Speaker 7: Yeah, yeah, so I can explain. So this feature is

1162
00:59:06,280 --> 00:59:07,640
Speaker 7: really built for those group.

1163
00:59:07,440 --> 00:59:09,720
Speaker 8: Shots where you're taking a picture, you know, with a

1164
00:59:09,720 --> 00:59:12,160
Speaker 8: group of friends or maybe family. And I don't know

1165
00:59:12,160 --> 00:59:14,240
Speaker 8: about you and your friends, but with me, a lot

1166
00:59:14,280 --> 00:59:16,720
Speaker 8: of times someone's blinking, someone's looking away from the camera,

1167
00:59:16,920 --> 00:59:18,800
Speaker 8: and so you end up with a shot where most

1168
00:59:18,880 --> 00:59:22,600
Speaker 8: people look good, but someone's not looking at the camera.

1169
00:59:22,920 --> 00:59:25,960
Speaker 8: So it's taking from that series of photos that you

1170
00:59:26,120 --> 00:59:30,440
Speaker 8: took at that time and helping you actually choose from

1171
00:59:30,480 --> 00:59:34,640
Speaker 8: the faces in that series or group of photos, another

1172
00:59:34,760 --> 00:59:37,160
Speaker 8: face where someone maybe looks a little bit better, or

1173
00:59:37,240 --> 00:59:39,440
Speaker 8: is looking at the camera or has their eyes open,

1174
00:59:40,400 --> 00:59:43,480
Speaker 8: to create one amazing shot where everyone looks their best.

1175
00:59:43,760 --> 00:59:46,200
Speaker 1: Yeah. So you take six or seven photos and you

1176
00:59:46,320 --> 00:59:49,080
Speaker 1: go through them, you swipe, and every single one you analyze,

1177
00:59:49,080 --> 00:59:51,600
Speaker 1: you zoom in on the person's face. There's always something

1178
00:59:51,640 --> 00:59:53,520
Speaker 1: a little bit off, and so now it's taking the

1179
00:59:53,560 --> 00:59:56,760
Speaker 1: best of all those photos merging them into one great picture.

1180
00:59:56,960 --> 00:59:58,840
Speaker 8: Yeah, And it gives you again, a lot of controls.

1181
00:59:58,880 --> 01:00:01,200
Speaker 8: You can go in and che the smile maybe you like,

1182
01:00:01,200 --> 01:00:04,120
Speaker 8: because not everyone wants that big goofy smile, you know,

1183
01:00:04,320 --> 01:00:07,480
Speaker 8: maybe someone wants a little more muted expression. So I

1184
01:00:07,520 --> 01:00:09,640
Speaker 8: can't wait personally to use this for my holiday card

1185
01:00:09,680 --> 01:00:11,560
Speaker 8: this year. We take it with my cat. It's always

1186
01:00:11,560 --> 01:00:13,640
Speaker 8: a little chaotic, and so it's just nice to be

1187
01:00:13,680 --> 01:00:16,480
Speaker 8: able to have have a little bit more editing control.

1188
01:00:16,520 --> 01:00:16,720
Speaker 3: There.

1189
01:00:17,040 --> 01:00:18,640
Speaker 1: Will it work on animal faces?

1190
01:00:18,680 --> 01:00:21,200
Speaker 8: No, it does not work on animal faces. But I

1191
01:00:21,720 --> 01:00:23,880
Speaker 8: can choose a picture where my cat is looking good

1192
01:00:23,920 --> 01:00:25,120
Speaker 8: and then correct my face.

1193
01:00:25,600 --> 01:00:28,560
Speaker 1: Ah, okay, got it. Well, maybe next year. The upgrade

1194
01:00:28,600 --> 01:00:30,840
Speaker 1: for the for the dogs. People love the dog and

1195
01:00:30,920 --> 01:00:34,080
Speaker 1: cat features on these like photo apps. All right, so

1196
01:00:34,240 --> 01:00:37,880
Speaker 1: let's talk about the operating system updates because Google announced

1197
01:00:37,880 --> 01:00:40,920
Speaker 1: that they will do seven years of updates for the pixel.

1198
01:00:41,600 --> 01:00:42,640
Speaker 1: Explain what that means.

1199
01:00:42,960 --> 01:00:47,320
Speaker 8: Yeah, so for Pixel, we've you know, we've offered you know,

1200
01:00:47,400 --> 01:00:49,800
Speaker 8: multiple years of feature updates in the past. We also

1201
01:00:49,880 --> 01:00:54,240
Speaker 8: have featured drops, which brings newer features to people that

1202
01:00:54,320 --> 01:00:56,960
Speaker 8: may have a pixel that's several years old. But this

1203
01:00:57,080 --> 01:00:59,920
Speaker 8: year we have a new offering that's really meaningful with

1204
01:01:00,000 --> 01:01:04,480
Speaker 8: which is seven years of OS security and feature drops,

1205
01:01:04,520 --> 01:01:07,480
Speaker 8: so offering users and sort of for Pixel eight and

1206
01:01:07,520 --> 01:01:11,640
Speaker 8: eight pro a guarantee that we will be supporting these devices.

1207
01:01:11,160 --> 01:01:12,240
Speaker 7: For that time.

1208
01:01:12,600 --> 01:01:15,160
Speaker 1: I mean that's a really long time, so this phone

1209
01:01:15,800 --> 01:01:18,280
Speaker 1: will pretty much be good to go for that long.

1210
01:01:18,920 --> 01:01:19,120
Speaker 3: Yeah.

1211
01:01:19,200 --> 01:01:23,240
Speaker 8: We're excited to have this exciting announcement for users and

1212
01:01:23,440 --> 01:01:26,200
Speaker 8: being able to support them as if they're planning on

1213
01:01:26,320 --> 01:01:27,520
Speaker 8: using the device even longer.

1214
01:01:27,640 --> 01:01:27,960
Speaker 7: Yeah.

1215
01:01:28,280 --> 01:01:30,360
Speaker 1: They also announced on stage that if you're kind of

1216
01:01:30,400 --> 01:01:33,760
Speaker 1: the tinkering person, you can fix your own phone. Tell

1217
01:01:33,760 --> 01:01:34,240
Speaker 1: me about that.

1218
01:01:34,600 --> 01:01:37,240
Speaker 8: Yeah, So we have a partnership with I fix It,

1219
01:01:37,280 --> 01:01:41,680
Speaker 8: and so we make parts and repair manuals available. So

1220
01:01:42,440 --> 01:01:45,040
Speaker 8: looking to again help support users that are looking for

1221
01:01:45,080 --> 01:01:46,680
Speaker 8: longevity in their devices.

1222
01:01:47,080 --> 01:01:48,960
Speaker 1: I may have to try to just replace a screen,

1223
01:01:48,960 --> 01:01:51,120
Speaker 1: because the last time I did that was many many

1224
01:01:51,160 --> 01:01:53,200
Speaker 1: years ago with an iPod. I replaced the battery and

1225
01:01:53,240 --> 01:01:54,800
Speaker 1: I was so proud of myself, But that was like

1226
01:01:55,040 --> 01:01:55,880
Speaker 1: many many years ago.

1227
01:01:56,280 --> 01:01:59,640
Speaker 8: Yeah, I would say it's definitely an area that's progressing

1228
01:01:59,640 --> 01:02:01,200
Speaker 8: and we're worth trying again.

1229
01:02:01,880 --> 01:02:04,120
Speaker 1: What about people that have the current Pixel phones? Are

1230
01:02:04,160 --> 01:02:06,920
Speaker 1: there any features you announced that they can see on

1231
01:02:07,000 --> 01:02:07,520
Speaker 1: their phones?

1232
01:02:07,560 --> 01:02:07,760
Speaker 6: Now?

1233
01:02:08,240 --> 01:02:10,440
Speaker 8: I think the only one we announced today was the

1234
01:02:10,480 --> 01:02:14,800
Speaker 8: new Fold feature that provides translation using taking a capability

1235
01:02:14,840 --> 01:02:19,440
Speaker 8: of the two screens, so being able to do an

1236
01:02:19,480 --> 01:02:22,480
Speaker 8: interpreter mode and how use the dual screens on the

1237
01:02:22,560 --> 01:02:25,680
Speaker 8: Fold display to be able to more easily do a

1238
01:02:25,720 --> 01:02:28,080
Speaker 8: translation between two people having a conversation.

1239
01:02:28,800 --> 01:02:32,040
Speaker 1: What's been the response on the Fold I.

1240
01:02:31,840 --> 01:02:34,920
Speaker 8: Honestly, I think it's a really innovative product. It's a

1241
01:02:35,120 --> 01:02:37,520
Speaker 8: sort of a cutting edge and we're really bringing and

1242
01:02:37,560 --> 01:02:40,920
Speaker 8: taking advantage of the larger screen to do even more

1243
01:02:41,000 --> 01:02:44,840
Speaker 8: in terms of you know, photo editing or camera features,

1244
01:02:45,080 --> 01:02:46,880
Speaker 8: so a really amazing space to innovate.

1245
01:02:47,440 --> 01:02:50,760
Speaker 1: AI is a huge part of the Pixel devices. I

1246
01:02:50,800 --> 01:02:52,760
Speaker 1: feel like it's always been a big part with Google

1247
01:02:52,800 --> 01:02:56,880
Speaker 1: Assistant and all the photo features, but now you've got

1248
01:02:56,920 --> 01:02:59,320
Speaker 1: these call screening features. You say that people with Pixel

1249
01:02:59,320 --> 01:03:01,800
Speaker 1: phones get like fit two percent less spam calls. Tell

1250
01:03:01,800 --> 01:03:03,720
Speaker 1: me about some of those features that you announced today.

1251
01:03:04,000 --> 01:03:07,320
Speaker 8: Yeah, I absolutely love our calling features. So we have

1252
01:03:07,400 --> 01:03:11,320
Speaker 8: a number of different features, everything from you know, direct

1253
01:03:11,320 --> 01:03:13,520
Speaker 8: my Call, which helps you when you're calling a business

1254
01:03:13,520 --> 01:03:16,000
Speaker 8: for example, to be able to navigate phone trees, to

1255
01:03:16,120 --> 01:03:20,440
Speaker 8: things like crystal Clear calling that remove background noise using AI,

1256
01:03:20,880 --> 01:03:21,880
Speaker 8: to things like hold for me.

1257
01:03:21,920 --> 01:03:24,480
Speaker 7: That literally save you hours of your day by not

1258
01:03:24,600 --> 01:03:25,800
Speaker 7: having to wait on hold.

1259
01:03:26,240 --> 01:03:30,400
Speaker 8: The new one we announced today is an advancement to

1260
01:03:30,440 --> 01:03:33,800
Speaker 8: direct My Call and call screen where you actually have

1261
01:03:33,840 --> 01:03:36,680
Speaker 8: more intelligent response suggestions, so you don't even have to

1262
01:03:36,720 --> 01:03:39,000
Speaker 8: pick up a call to respond to a call. So

1263
01:03:39,000 --> 01:03:42,040
Speaker 8: if you imagine, for example, a UPS driver is calling

1264
01:03:42,120 --> 01:03:44,040
Speaker 8: and asks where should I leave the package?

1265
01:03:44,120 --> 01:03:45,320
Speaker 7: Or can I leave the package?

1266
01:03:45,440 --> 01:03:49,040
Speaker 8: You'll actually get suggested responses and you can say things

1267
01:03:49,080 --> 01:03:51,880
Speaker 8: like leave it by the door, you know, and not

1268
01:03:52,040 --> 01:03:54,080
Speaker 8: even have to pick up the phone to give them

1269
01:03:54,120 --> 01:03:55,560
Speaker 8: that instruction, which is great.

1270
01:03:56,600 --> 01:03:58,840
Speaker 1: So you work with this phone on a daily basis,

1271
01:03:59,240 --> 01:04:02,560
Speaker 1: I imagine you're pretty much invested in the pixel lineup

1272
01:04:02,560 --> 01:04:04,040
Speaker 1: and you feel like it's probably one of the best

1273
01:04:04,080 --> 01:04:07,640
Speaker 1: phones out there. If someone is thinking about switching to

1274
01:04:07,680 --> 01:04:09,920
Speaker 1: this phone, that is a really tough thing for the

1275
01:04:09,920 --> 01:04:12,320
Speaker 1: average smartphone user to do because they've got a big

1276
01:04:12,400 --> 01:04:15,200
Speaker 1: life in their previous phone. What's your advice for them?

1277
01:04:15,680 --> 01:04:18,160
Speaker 8: My advice is to give it a go. I think

1278
01:04:18,160 --> 01:04:21,720
Speaker 8: there's a lot of new features here, amazing cameras to try,

1279
01:04:22,280 --> 01:04:26,680
Speaker 8: all the new helpful calling features and smarts features on board.

1280
01:04:26,760 --> 01:04:29,840
Speaker 7: So it's a really great time to try a pixel all.

1281
01:04:29,840 --> 01:04:32,600
Speaker 1: Right, So you've got Pixel eight starting at six hundred

1282
01:04:32,680 --> 01:04:35,160
Speaker 1: ninety nine dollars. You've got Pixel eight Pro starting at

1283
01:04:35,240 --> 01:04:38,880
Speaker 1: nine hundred ninety nine dollars. Also, there's a deal I

1284
01:04:38,920 --> 01:04:41,160
Speaker 1: saw if you pre order you might get a free watch.

1285
01:04:41,840 --> 01:04:44,400
Speaker 8: I think we have some amazing pre order promotions going

1286
01:04:44,400 --> 01:04:46,640
Speaker 8: on right now, so definitely worth giving those a try.

1287
01:04:47,040 --> 01:04:48,160
Speaker 1: And when are these available?

1288
01:04:48,480 --> 01:04:50,480
Speaker 7: These are available October twelfth.

1289
01:04:50,920 --> 01:04:52,200
Speaker 1: Okay, October twelfth.

1290
01:04:52,200 --> 01:04:52,720
Speaker 12: There you go.

1291
01:04:53,240 --> 01:04:56,120
Speaker 1: Stephanie Scott with Google. Thanks so much for joining me today.

1292
01:04:56,240 --> 01:04:57,000
Speaker 7: Thank you so much.

1293
01:04:57,080 --> 01:04:57,280
Speaker 8: Rich.

1294
01:04:57,760 --> 01:05:00,760
Speaker 1: Okay, I'll have more about the Pixel eight and Pixel

1295
01:05:00,800 --> 01:05:03,800
Speaker 1: eight Pro my website. Just go to richon Tech dot TV.

1296
01:05:04,480 --> 01:05:06,160
Speaker 1: We'll take more of your calls after this. Give me

1297
01:05:06,200 --> 01:05:08,320
Speaker 1: a call triple eight Rich one oh one. That's eight

1298
01:05:08,400 --> 01:05:11,280
Speaker 1: eight eight seven four to two four one zero one.

1299
01:05:11,520 --> 01:05:17,480
Speaker 1: You are listening to rich on Tech. Welcome back to

1300
01:05:17,760 --> 01:05:19,880
Speaker 1: rich on Tech. Rich Tomuro here hanging out with you,

1301
01:05:20,000 --> 01:05:24,840
Speaker 1: talking technology on location. We've done interviews in the plane.

1302
01:05:25,000 --> 01:05:27,360
Speaker 1: This is the first time I've done an interview on

1303
01:05:27,400 --> 01:05:30,400
Speaker 1: a boat. We are in Long Beach and joining me

1304
01:05:30,440 --> 01:05:34,520
Speaker 1: now is Mitchley of ARC Boats. Thanks for joining me.

1305
01:05:35,120 --> 01:05:36,800
Speaker 13: It's great to be here and we are excited to

1306
01:05:36,840 --> 01:05:38,360
Speaker 13: have you out on our one of our boats.

1307
01:05:38,600 --> 01:05:41,960
Speaker 1: So this is an all electric boat. Describe what we

1308
01:05:42,000 --> 01:05:42,720
Speaker 1: are on right now.

1309
01:05:43,560 --> 01:05:45,520
Speaker 13: This boat that we're on now is called the ARC one.

1310
01:05:45,880 --> 01:05:48,960
Speaker 13: It is the first model boat that we brought to market.

1311
01:05:49,440 --> 01:05:53,480
Speaker 13: It's a twenty four foot fully electric power boat, capable

1312
01:05:53,600 --> 01:05:57,040
Speaker 13: of five hundred horsepower and software limited to forty.

1313
01:05:56,800 --> 01:05:57,400
Speaker 12: Miles an hour.

1314
01:05:58,080 --> 01:06:00,720
Speaker 1: And I've already been on it spoiler alert, and it's

1315
01:06:00,800 --> 01:06:04,960
Speaker 1: quite incredible. It's quiet, it's smooth, it's powerful. Tell me

1316
01:06:05,000 --> 01:06:07,480
Speaker 1: about the company. Let's start with ARC You're based in

1317
01:06:07,520 --> 01:06:09,960
Speaker 1: Los Angeles, and what are you trying to do?

1318
01:06:10,680 --> 01:06:14,080
Speaker 13: This company didn't even exist three years ago, and at

1319
01:06:14,080 --> 01:06:18,280
Speaker 13: this point we have already manufactured and delivered the ARC

1320
01:06:18,360 --> 01:06:22,440
Speaker 13: one to our initial customers. The entire company is now

1321
01:06:22,480 --> 01:06:25,000
Speaker 13: focused on the next model we're bringing to market, which

1322
01:06:25,040 --> 01:06:26,680
Speaker 13: is a mass market wakesport boat.

1323
01:06:27,640 --> 01:06:28,640
Speaker 12: If you zoom back out.

1324
01:06:28,880 --> 01:06:31,680
Speaker 13: As a company, our goal is to electrify everything on

1325
01:06:31,720 --> 01:06:35,760
Speaker 13: the water. Electric boats make a ton more sense than

1326
01:06:35,840 --> 01:06:39,880
Speaker 13: gas boats across pretty much every aspect of boating. The

1327
01:06:39,920 --> 01:06:43,640
Speaker 13: ownership experience is much nicer, they're quiet. We can hold

1328
01:06:43,640 --> 01:06:47,520
Speaker 13: an interview on a boat, you're not smelling fumes. They're

1329
01:06:47,560 --> 01:06:52,080
Speaker 13: far more reliable, they're less expensive to operate, and the

1330
01:06:52,120 --> 01:06:55,120
Speaker 13: experience of operating one itself is so much better thanks

1331
01:06:55,160 --> 01:06:58,480
Speaker 13: to software and the technology on this boat. The hard

1332
01:06:58,480 --> 01:07:02,080
Speaker 13: part is actually putting enough energy on the boat to

1333
01:07:02,160 --> 01:07:04,720
Speaker 13: move through water at high speeds and with a lot

1334
01:07:04,760 --> 01:07:08,400
Speaker 13: of power. That is what we specialize in. We build

1335
01:07:09,080 --> 01:07:11,640
Speaker 13: our holes, our battery packs, and a lot of the

1336
01:07:11,680 --> 01:07:14,400
Speaker 13: systems that go into this boat in house in our

1337
01:07:14,440 --> 01:07:16,520
Speaker 13: manufacturing facility in Los Angeles.

1338
01:07:17,120 --> 01:07:19,360
Speaker 1: So, Mitch, what made you wake up and say I

1339
01:07:19,400 --> 01:07:21,520
Speaker 1: would like to electrify a boat.

1340
01:07:22,120 --> 01:07:27,000
Speaker 13: I'm a lifelong boating enthusiast. My parents were boating enthusiasts,

1341
01:07:27,040 --> 01:07:29,680
Speaker 13: and particularly water ski enthusiasts.

1342
01:07:29,680 --> 01:07:33,240
Speaker 12: They love to slalom ski. So I grew up out

1343
01:07:33,560 --> 01:07:34,560
Speaker 12: getting dragged behind a.

1344
01:07:34,560 --> 01:07:39,280
Speaker 13: Boat with wakeboarding and knee boarding and water skiing and weightsurfing.

1345
01:07:40,080 --> 01:07:42,080
Speaker 12: This is what I love to do with my time.

1346
01:07:42,680 --> 01:07:46,160
Speaker 13: I also have a degree in mechanical engineering and spent

1347
01:07:46,200 --> 01:07:48,880
Speaker 13: a while portion of my career as a software developer,

1348
01:07:50,280 --> 01:07:53,360
Speaker 13: and this is kind of the marriage of all of

1349
01:07:53,360 --> 01:07:57,800
Speaker 13: those things, my passion and my actual career.

1350
01:07:58,440 --> 01:08:00,680
Speaker 1: When I tell people I'm going out on an electric boat,

1351
01:08:00,680 --> 01:08:03,920
Speaker 1: they say, oh, a duffy because people think of a

1352
01:08:04,000 --> 01:08:07,120
Speaker 1: low powered or slower kind of boat. That's not what

1353
01:08:07,200 --> 01:08:08,560
Speaker 1: you set out to build.

1354
01:08:08,720 --> 01:08:13,920
Speaker 13: No, we absolutely want to change the perception of electric

1355
01:08:14,000 --> 01:08:18,519
Speaker 13: boats in the same way that most people associate electric

1356
01:08:18,560 --> 01:08:21,639
Speaker 13: cars with performance, with really fast zero to sixty times.

1357
01:08:22,080 --> 01:08:24,240
Speaker 13: We are here to change the perception of electric boats

1358
01:08:24,240 --> 01:08:27,679
Speaker 13: on the water, and hopefully your experience today made that point.

1359
01:08:28,560 --> 01:08:30,800
Speaker 1: So we're on the arc one. This is the boat

1360
01:08:30,840 --> 01:08:35,200
Speaker 1: that you initially sold. You made a couple dozen of them,

1361
01:08:35,680 --> 01:08:37,920
Speaker 1: and now you're onto Well, tell me some of the

1362
01:08:37,920 --> 01:08:40,000
Speaker 1: features of this unit that we're on.

1363
01:08:40,920 --> 01:08:45,800
Speaker 13: So this was a limited edition boat that was our

1364
01:08:46,120 --> 01:08:50,519
Speaker 13: first entrance into the market, into the marine space. It

1365
01:08:50,520 --> 01:08:53,679
Speaker 13: consists of two battery packs. Each one of those battery

1366
01:08:53,760 --> 01:08:56,400
Speaker 13: packs is larger than pretty much anything you'd find in

1367
01:08:56,439 --> 01:08:59,479
Speaker 13: an electric car. In total, it's two hundred and twenty

1368
01:08:59,560 --> 01:09:03,760
Speaker 13: kilos of battery capacity, which, as a point of references,

1369
01:09:04,800 --> 01:09:07,920
Speaker 13: roughly three times the size of a Model Y battery pack.

1370
01:09:08,400 --> 01:09:12,759
Speaker 13: The boat is laid out in an open seating arrangement.

1371
01:09:13,600 --> 01:09:15,200
Speaker 12: Given that everything is.

1372
01:09:15,160 --> 01:09:17,880
Speaker 13: Packaged below the floor, that affords a lot of space,

1373
01:09:17,960 --> 01:09:19,400
Speaker 13: a lot of space for storage and a lot of

1374
01:09:19,439 --> 01:09:21,559
Speaker 13: space for seating on the boat of this size.

1375
01:09:21,920 --> 01:09:24,000
Speaker 1: It's a big boat. It's got a lot of space.

1376
01:09:24,080 --> 01:09:27,439
Speaker 1: It's got a lot of space for people. Again, it's fast,

1377
01:09:27,600 --> 01:09:31,320
Speaker 1: it's quiet. There is absolutely no scent to the boat.

1378
01:09:31,360 --> 01:09:33,800
Speaker 1: There's no fumes, there's none of that boating scent that

1379
01:09:33,840 --> 01:09:36,519
Speaker 1: you kind of associate with being out on the open water.

1380
01:09:36,920 --> 01:09:39,519
Speaker 1: It's a very simple setup. So you've got just the

1381
01:09:39,560 --> 01:09:43,240
Speaker 1: steering wheel, the throttle. You've got this nice big screen

1382
01:09:43,280 --> 01:09:45,719
Speaker 1: which is kind of very Tesla esque in the center,

1383
01:09:46,160 --> 01:09:49,439
Speaker 1: which is showing maps, music. There's even a backup camera.

1384
01:09:49,880 --> 01:09:51,160
Speaker 1: I guess if you can call it a back it's

1385
01:09:51,200 --> 01:09:54,759
Speaker 1: a back camera. I should say. You see your current speed,

1386
01:09:55,040 --> 01:09:59,920
Speaker 1: your current battery, You've got a compass, the water temperature,

1387
01:10:00,080 --> 01:10:03,160
Speaker 1: and also the water depth. Do you think that this

1388
01:10:03,280 --> 01:10:06,360
Speaker 1: appeals to someone who has grown up with an iPhone

1389
01:10:06,720 --> 01:10:09,080
Speaker 1: or someone who is driving a Tesla.

1390
01:10:09,120 --> 01:10:09,800
Speaker 12: Absolutely.

1391
01:10:10,320 --> 01:10:13,960
Speaker 13: We want to make better boats and we hope that

1392
01:10:14,000 --> 01:10:16,719
Speaker 13: those boats and expect that those boats will appeal both

1393
01:10:16,760 --> 01:10:19,400
Speaker 13: to people that have grown up boating and people that

1394
01:10:19,439 --> 01:10:24,280
Speaker 13: are brand new to it. By making boats far easier

1395
01:10:24,280 --> 01:10:26,760
Speaker 13: to own and far less expensive to actually operate, it

1396
01:10:26,800 --> 01:10:30,559
Speaker 13: opens up the market These are simply better boats. They

1397
01:10:30,600 --> 01:10:34,599
Speaker 13: solve the main pain points with gas boats today.

1398
01:10:35,120 --> 01:10:37,479
Speaker 1: What about the charging situation? How long does it take

1399
01:10:37,520 --> 01:10:40,479
Speaker 1: to charge? How much time do you get out in

1400
01:10:40,520 --> 01:10:41,760
Speaker 1: the water on a charge?

1401
01:10:42,160 --> 01:10:44,160
Speaker 12: We think in terms of usage time.

1402
01:10:44,320 --> 01:10:46,240
Speaker 13: We want people to be able to use their boat

1403
01:10:46,280 --> 01:10:48,639
Speaker 13: exactly how they want to use it for a full day,

1404
01:10:49,200 --> 01:10:50,840
Speaker 13: plug in at the end of the day, and wake

1405
01:10:50,920 --> 01:10:53,080
Speaker 13: up the next morning with a boat that is ready

1406
01:10:53,120 --> 01:10:56,400
Speaker 13: to hit the water again. In practice, that tends to

1407
01:10:56,439 --> 01:11:00,240
Speaker 13: mean three to five hours of active usage time. That

1408
01:11:00,560 --> 01:11:03,679
Speaker 13: is a much better experience than what you gas boat

1409
01:11:03,680 --> 01:11:08,000
Speaker 13: owners deal with today, lugging gas cans down to a

1410
01:11:08,080 --> 01:11:11,040
Speaker 13: dock and filling it up manually, having to go twenty

1411
01:11:11,080 --> 01:11:14,040
Speaker 13: minutes away to the nearest marina to pay ten dollars

1412
01:11:14,040 --> 01:11:17,240
Speaker 13: a gallon, or any of the other creative solutions people

1413
01:11:17,240 --> 01:11:17,720
Speaker 13: come up with.

1414
01:11:18,040 --> 01:11:19,920
Speaker 1: Are the chargers readily accessible?

1415
01:11:20,560 --> 01:11:21,200
Speaker 12: Absolutely.

1416
01:11:22,160 --> 01:11:24,880
Speaker 13: This boat uses what's known as a CCS one charger.

1417
01:11:25,160 --> 01:11:28,080
Speaker 13: It is the same style of charger that you use

1418
01:11:28,240 --> 01:11:31,880
Speaker 13: for any electric car on the road today. And another

1419
01:11:32,560 --> 01:11:35,800
Speaker 13: awesome part about electric boats is that they tend to

1420
01:11:35,840 --> 01:11:39,280
Speaker 13: have easier access to power. When you look across a

1421
01:11:39,280 --> 01:11:43,080
Speaker 13: marina today, most of those marinas actually already are equipped

1422
01:11:43,080 --> 01:11:46,360
Speaker 13: with what is known as shore power, because even gas

1423
01:11:46,400 --> 01:11:51,080
Speaker 13: boats use electricity to power refrigerators or bilge pumps or

1424
01:11:51,120 --> 01:11:54,439
Speaker 13: other accessories on the boat. You can just plug straight

1425
01:11:54,520 --> 01:11:56,960
Speaker 13: into that, plug it into your boat, and again wake

1426
01:11:57,040 --> 01:11:59,639
Speaker 13: up the next morning with the charge. Boat docks tend

1427
01:11:59,680 --> 01:12:00,519
Speaker 13: to be the same way.

1428
01:12:01,640 --> 01:12:04,280
Speaker 1: You've got the ARC One already. People are using this

1429
01:12:04,479 --> 01:12:06,559
Speaker 1: out in the world. You're learning a lot of data

1430
01:12:06,600 --> 01:12:11,000
Speaker 1: from that, and you're now building your mass market electric boat.

1431
01:12:11,200 --> 01:12:12,280
Speaker 1: What can we expect from that.

1432
01:12:13,200 --> 01:12:15,479
Speaker 13: The next boat we're bringing to market is a mass

1433
01:12:15,520 --> 01:12:18,800
Speaker 13: market wakesport boat. We'll have more to share about that soon.

1434
01:12:19,520 --> 01:12:23,080
Speaker 13: But as with a lot of new technology, the goal

1435
01:12:23,240 --> 01:12:28,519
Speaker 13: is to, over the course of our development time, make

1436
01:12:28,560 --> 01:12:32,160
Speaker 13: the technology more accessible to more people. Our goal is

1437
01:12:32,160 --> 01:12:34,759
Speaker 13: eventually for every boat on the water to be electric.

1438
01:12:35,200 --> 01:12:38,479
Speaker 13: It makes sense from a customer perspective, from a product perspective,

1439
01:12:38,520 --> 01:12:41,200
Speaker 13: and from environment perspective. We want to make it happen,

1440
01:12:41,240 --> 01:12:42,559
Speaker 13: and we want to make it happen quickly.

1441
01:12:43,280 --> 01:12:45,840
Speaker 1: How much are we talking for this boat for the

1442
01:12:45,880 --> 01:12:48,920
Speaker 1: buyers that already have it, and also the upcoming model.

1443
01:12:49,920 --> 01:12:53,360
Speaker 13: This boat was the ARC One was three hundred thousand dollars.

1444
01:12:53,800 --> 01:12:58,120
Speaker 13: That's a all in price that includes trailer delivery and

1445
01:12:58,240 --> 01:13:00,719
Speaker 13: best in class service. That might say like a lot,

1446
01:13:00,920 --> 01:13:05,519
Speaker 13: but gas boats today of this size routinely sell for

1447
01:13:06,160 --> 01:13:08,479
Speaker 13: that amount of money. Boats just tend to be more

1448
01:13:08,479 --> 01:13:11,920
Speaker 13: expensive than automotive. Having said that, our goal is to

1449
01:13:12,200 --> 01:13:14,120
Speaker 13: drop the price of these boats over time.

1450
01:13:14,640 --> 01:13:17,360
Speaker 1: Performance wise, we were doing some what do you call

1451
01:13:17,360 --> 01:13:20,719
Speaker 1: them s turns, S curves, and it was pretty wild.

1452
01:13:20,840 --> 01:13:24,080
Speaker 1: This boat goes very fast, it has a lot of maneuverability.

1453
01:13:24,200 --> 01:13:25,720
Speaker 1: It feels like you have a lot of control in

1454
01:13:25,760 --> 01:13:29,440
Speaker 1: this boat. Are those advantages of the electric system.

1455
01:13:29,760 --> 01:13:33,160
Speaker 13: Yeah, So one of the things that we have designed

1456
01:13:33,200 --> 01:13:37,400
Speaker 13: into this boat is the ability to go quickly from

1457
01:13:37,520 --> 01:13:42,320
Speaker 13: zero up to top speed. You also get a lot

1458
01:13:42,320 --> 01:13:44,439
Speaker 13: of torque at low speeds, which makes it easy to

1459
01:13:44,479 --> 01:13:46,800
Speaker 13: pull a wake quarter or water skier out of the water,

1460
01:13:47,240 --> 01:13:50,400
Speaker 13: and it also makes the acceleration quite fun. So we

1461
01:13:50,400 --> 01:13:52,479
Speaker 13: were out there doing what are known as hole shots,

1462
01:13:52,760 --> 01:13:56,360
Speaker 13: which is when you pin the throttle down and let

1463
01:13:56,400 --> 01:13:59,400
Speaker 13: the boats software take over and accelerate that boat up

1464
01:13:59,400 --> 01:14:02,439
Speaker 13: to tops and then turn that into s turns where

1465
01:14:02,439 --> 01:14:05,320
Speaker 13: you're cranking the wheel left and right and going back

1466
01:14:05,320 --> 01:14:08,439
Speaker 13: and forth and really experiencing how sporty this boat is.

1467
01:14:08,960 --> 01:14:11,280
Speaker 13: We are not taking away from any part of your experience.

1468
01:14:11,360 --> 01:14:15,479
Speaker 13: This is absolutely better than what you're experiencing today on

1469
01:14:15,520 --> 01:14:16,080
Speaker 13: gas boats.

1470
01:14:16,400 --> 01:14:19,360
Speaker 1: All right, Mitch Lee, one of the founders of ARC.

1471
01:14:19,479 --> 01:14:22,479
Speaker 1: Tell folks how they can learn more about the company.

1472
01:14:23,080 --> 01:14:25,160
Speaker 12: Go to arcboats dot com.

1473
01:14:25,160 --> 01:14:27,240
Speaker 1: Thanks so much for joining me today out on the

1474
01:14:27,560 --> 01:14:29,920
Speaker 1: open water. If you want a link to that, I'll

1475
01:14:29,920 --> 01:14:33,559
Speaker 1: put on my website. Rich on Tech dot tv. More

1476
01:14:33,640 --> 01:14:35,080
Speaker 1: rich on Tech coming your way. If you have a

1477
01:14:35,160 --> 01:14:37,360
Speaker 1: question about technology, give me a call. The number is

1478
01:14:37,439 --> 01:14:40,400
Speaker 1: Triple eight rich one O one eight eight eight seven

1479
01:14:40,479 --> 01:14:43,560
Speaker 1: four to two four one zero one. My name is

1480
01:14:43,640 --> 01:14:46,639
Speaker 1: Rich d'miro and you are listening to rich on Tech.

1481
01:14:46,840 --> 01:14:50,000
Speaker 1: Welcome back to rich on Tech. Rich DeMuro here hanging

1482
01:14:50,000 --> 01:14:53,599
Speaker 1: out with you talking technology at Triple eight rich one

1483
01:14:53,680 --> 01:14:56,840
Speaker 1: oh one eight eight eight seven four to two four

1484
01:14:57,080 --> 01:15:01,679
Speaker 1: one zero one. The website is rich Tech dot tv.

1485
01:15:02,280 --> 01:15:04,559
Speaker 1: Once you go there, you can see all of the

1486
01:15:04,680 --> 01:15:07,360
Speaker 1: previous segments that I've done, not only for TV, but

1487
01:15:07,439 --> 01:15:10,920
Speaker 1: also for this radio show. Subscribe to the podcast and

1488
01:15:11,000 --> 01:15:13,760
Speaker 1: you can follow me on social media. I am at

1489
01:15:13,960 --> 01:15:16,760
Speaker 1: rich on Tech. This is the show where I talk

1490
01:15:16,800 --> 01:15:19,200
Speaker 1: about the tech stuff I think you should know about.

1491
01:15:19,680 --> 01:15:22,160
Speaker 1: But I also get a lot of emails from you

1492
01:15:22,520 --> 01:15:25,360
Speaker 1: with questions, so today I figured i'd take some time

1493
01:15:25,400 --> 01:15:29,800
Speaker 1: to answer those. Let's go to the mailbag. Patrick says, Hey, Rich,

1494
01:15:29,840 --> 01:15:32,439
Speaker 1: hope you're well, buddy. So my Android works like a

1495
01:15:32,560 --> 01:15:35,560
Speaker 1: charm on the home Wi Fi, but my girlfriend's iPhone

1496
01:15:35,600 --> 01:15:39,120
Speaker 1: is always having issues. She calls it a dead zone

1497
01:15:39,240 --> 01:15:44,120
Speaker 1: when she's here. Any suggestions, Patrick, I have noticed that

1498
01:15:44,160 --> 01:15:47,519
Speaker 1: there is a pretty big difference in the way the

1499
01:15:47,560 --> 01:15:51,439
Speaker 1: iPhone works with Wi Fi versus certain Android phones. I

1500
01:15:51,560 --> 01:15:55,160
Speaker 1: find that the reception on Android can often be better.

1501
01:15:55,840 --> 01:15:57,880
Speaker 1: I'm not sure why that is. I mean, it could

1502
01:15:57,960 --> 01:16:01,200
Speaker 1: be the case on your girlfriend's phone, it could be

1503
01:16:01,680 --> 01:16:04,600
Speaker 1: the way she's holding it. Just kidding. That was the

1504
01:16:04,720 --> 01:16:07,960
Speaker 1: joke from a long time ago when there was an

1505
01:16:07,960 --> 01:16:11,679
Speaker 1: antenna issue with the iPhone and Steve Jobs famously said

1506
01:16:11,680 --> 01:16:14,519
Speaker 1: that people were holding their phones wrong. That is not

1507
01:16:14,640 --> 01:16:17,000
Speaker 1: the case. These modern phones should be able to pick

1508
01:16:17,080 --> 01:16:19,599
Speaker 1: up a pretty good signal. But with that said, there

1509
01:16:19,680 --> 01:16:22,679
Speaker 1: are some things you can try to do. So number one,

1510
01:16:23,280 --> 01:16:25,880
Speaker 1: you can have her try taking off the case from

1511
01:16:25,880 --> 01:16:29,760
Speaker 1: her phone to see if that makes a difference. Obviously,

1512
01:16:30,000 --> 01:16:33,520
Speaker 1: restart the phone. See if that makes a difference. Disconnect

1513
01:16:33,520 --> 01:16:36,360
Speaker 1: from the Wi Fi and then reconnect, and by that

1514
01:16:36,439 --> 01:16:39,639
Speaker 1: I mean go into the Wi Fi settings and actually

1515
01:16:39,680 --> 01:16:42,880
Speaker 1: press that little eye forget the network, restart the phone,

1516
01:16:42,920 --> 01:16:45,479
Speaker 1: and then bring the phone back onto the network. See

1517
01:16:45,479 --> 01:16:47,720
Speaker 1: if that helps. The other thing she can try to

1518
01:16:47,760 --> 01:16:52,080
Speaker 1: do is a network settings reset. So if you go

1519
01:16:52,200 --> 01:16:56,000
Speaker 1: into your settings and then General and then reset, there

1520
01:16:56,120 --> 01:17:00,920
Speaker 1: is an option for network settings reset. Now, this will

1521
01:17:00,960 --> 01:17:04,000
Speaker 1: clear out all of her connections, not just Wi Fi

1522
01:17:04,120 --> 01:17:06,880
Speaker 1: but also cellular and Bluetooth, so she will have to

1523
01:17:07,000 --> 01:17:10,160
Speaker 1: reconnect any device that she is connected to her phone.

1524
01:17:10,760 --> 01:17:14,599
Speaker 1: The cellular connection will find itself again. But that is

1525
01:17:14,960 --> 01:17:17,640
Speaker 1: a way that you can try to troubleshoot this situation

1526
01:17:17,720 --> 01:17:19,559
Speaker 1: and see if she can get a better signal on

1527
01:17:19,640 --> 01:17:22,040
Speaker 1: her phone. Let me show you exactly how to do that.

1528
01:17:22,080 --> 01:17:24,839
Speaker 1: You go into Settings and then you go into General

1529
01:17:25,160 --> 01:17:27,840
Speaker 1: and you scroll all the way down. It says transfer

1530
01:17:28,000 --> 01:17:31,160
Speaker 1: or reset phone. You tap that, and then you tap reset.

1531
01:17:31,200 --> 01:17:32,920
Speaker 1: I know it sounds scary, but you get a whole

1532
01:17:32,920 --> 01:17:36,320
Speaker 1: bunch of options reset all settings, reset network settings, and

1533
01:17:36,320 --> 01:17:38,519
Speaker 1: then you can even tap that one more time. You

1534
01:17:38,600 --> 01:17:40,800
Speaker 1: have to put in your passcode and then that will

1535
01:17:40,840 --> 01:17:43,439
Speaker 1: reset all of the network settings. She will have to

1536
01:17:43,479 --> 01:17:46,439
Speaker 1: reconnect her car Bluetooth, She will have to reconnect any

1537
01:17:46,960 --> 01:17:50,360
Speaker 1: earbuds or AirPods or any Bluetooth headphones, and also the

1538
01:17:50,360 --> 01:17:53,920
Speaker 1: Wi Fi connections at her work and your place. Thanks

1539
01:17:53,960 --> 01:17:57,559
Speaker 1: for the question, Patrick, Marlene says, what is the best

1540
01:17:57,600 --> 01:18:01,960
Speaker 1: antivirus protection for three iPhone, four teens and two iPads? Also?

1541
01:18:02,520 --> 01:18:07,240
Speaker 1: Is there a good password protection software to keep passwords secure? Well, Marlene,

1542
01:18:07,240 --> 01:18:09,000
Speaker 1: I'm gonna make your day and tell you that you

1543
01:18:09,080 --> 01:18:13,880
Speaker 1: don't need virus protection on iOS devices. You just don't

1544
01:18:14,000 --> 01:18:17,040
Speaker 1: need it. The way that the iPhone is configured, it

1545
01:18:17,120 --> 01:18:20,000
Speaker 1: is really really tough to get a virus. It might

1546
01:18:20,040 --> 01:18:23,600
Speaker 1: be impossible, I'm not sure, but there is a spyware

1547
01:18:23,720 --> 01:18:27,479
Speaker 1: for the iPhone. It is very rare. I don't think

1548
01:18:27,520 --> 01:18:29,400
Speaker 1: your phone is going to get it. There have been

1549
01:18:29,479 --> 01:18:34,360
Speaker 1: limited cases where there's been evidence of spyware and malware

1550
01:18:34,400 --> 01:18:37,000
Speaker 1: on iPhones, but for the average person, it is very

1551
01:18:37,160 --> 01:18:39,920
Speaker 1: very rare, and there is And in fact, even though

1552
01:18:39,960 --> 01:18:42,599
Speaker 1: if you search in the app store for anti virus

1553
01:18:42,800 --> 01:18:46,120
Speaker 1: on the iPhone, you will find a million apps that

1554
01:18:46,240 --> 01:18:49,840
Speaker 1: sort of suggest they will give you virus protection on

1555
01:18:49,920 --> 01:18:52,960
Speaker 1: the iPhone. They don't. They cannot, and the reason they

1556
01:18:53,000 --> 01:18:57,600
Speaker 1: cannot is because of the architecture of iOS. iOS is

1557
01:18:57,640 --> 01:19:00,519
Speaker 1: set up as a sandbox. Pretty much every every single

1558
01:19:00,560 --> 01:19:04,080
Speaker 1: app that you install on iOS is living in its

1559
01:19:04,160 --> 01:19:08,559
Speaker 1: own little silo and it can't really interact with other

1560
01:19:08,600 --> 01:19:11,400
Speaker 1: apps unless it's done in the way that Apple has allowed,

1561
01:19:11,439 --> 01:19:14,519
Speaker 1: and they have made very strict precautions on how apps

1562
01:19:14,560 --> 01:19:17,120
Speaker 1: can interact with each other. Now, this is not the

1563
01:19:17,120 --> 01:19:20,880
Speaker 1: same for Android. Android, yes you can get you could

1564
01:19:20,920 --> 01:19:23,479
Speaker 1: potentially get a virus or malware on Android. It might

1565
01:19:23,479 --> 01:19:26,760
Speaker 1: be a little bit easier, but there's various reasons for that. Now,

1566
01:19:26,800 --> 01:19:30,360
Speaker 1: the other thing about the iPhone is most, if not all,

1567
01:19:30,400 --> 01:19:33,040
Speaker 1: of the software, unless you jail break, it has to

1568
01:19:33,080 --> 01:19:36,000
Speaker 1: come from the app store, and that software is scanned

1569
01:19:36,680 --> 01:19:40,000
Speaker 1: for viruses, and it is also scanned for malware, and

1570
01:19:40,200 --> 01:19:42,640
Speaker 1: it is just generally checked to make sure that it

1571
01:19:42,760 --> 01:19:45,720
Speaker 1: is secure. So if you are installing your apps from

1572
01:19:45,720 --> 01:19:48,960
Speaker 1: the iPhone app store, there is no need for antivirus protection.

1573
01:19:49,360 --> 01:19:52,160
Speaker 1: The one thing you do have to be careful about, Marlene,

1574
01:19:52,280 --> 01:19:55,320
Speaker 1: is what you click on, because yes, you can. Still

1575
01:19:55,360 --> 01:19:58,000
Speaker 1: there are things called zero day attacks, there are things

1576
01:19:58,040 --> 01:20:01,400
Speaker 1: where there are exploits for the I. It does happen

1577
01:20:01,400 --> 01:20:03,960
Speaker 1: from time to time. The way that it happens typically

1578
01:20:04,120 --> 01:20:06,840
Speaker 1: is through a text message. So the main thing you

1579
01:20:06,880 --> 01:20:09,040
Speaker 1: need to be careful about on the iPhone is what

1580
01:20:09,160 --> 01:20:13,640
Speaker 1: you click and what you download, and also what you

1581
01:20:14,400 --> 01:20:17,240
Speaker 1: enter your personal information too. So if you are getting

1582
01:20:17,320 --> 01:20:19,600
Speaker 1: some sort of text that says, hey, we've got a

1583
01:20:19,640 --> 01:20:22,640
Speaker 1: package for you from USPS and there's a problem. We

1584
01:20:22,720 --> 01:20:24,799
Speaker 1: need you to log in here with all of your information,

1585
01:20:25,360 --> 01:20:27,720
Speaker 1: that's really where you're going to have a problem now

1586
01:20:27,720 --> 01:20:30,559
Speaker 1: when it comes to passwords. So if you are just

1587
01:20:30,720 --> 01:20:34,400
Speaker 1: using the iPhone, I'd recommend iCloud keychain. If you're just

1588
01:20:34,560 --> 01:20:38,120
Speaker 1: using iOS devices, that'll work nicely and it's safe, it's secure,

1589
01:20:38,439 --> 01:20:41,480
Speaker 1: it keeps your passwords across all of the different Apple devices.

1590
01:20:42,000 --> 01:20:44,559
Speaker 1: If you want something a little bit more full featured

1591
01:20:44,680 --> 01:20:46,840
Speaker 1: that you're going to use on a couple different devices,

1592
01:20:47,280 --> 01:20:51,160
Speaker 1: Bitwarden is free and it works across various devices, So

1593
01:20:51,200 --> 01:20:54,639
Speaker 1: that's a good one. And Google actually has some pretty

1594
01:20:54,640 --> 01:20:57,800
Speaker 1: decent free software as well, built into the Chrome web

1595
01:20:57,840 --> 01:21:00,559
Speaker 1: browser and it does work pretty nicely on the iPhone.

1596
01:21:01,080 --> 01:21:04,040
Speaker 1: And if you want something that's paid, I like the

1597
01:21:04,120 --> 01:21:08,439
Speaker 1: software from dash Lane. I also like proton pass. Again, Marlene,

1598
01:21:08,439 --> 01:21:12,040
Speaker 1: I did cross check this with a with a tech expert,

1599
01:21:12,320 --> 01:21:15,559
Speaker 1: a cybersecurity expert, who agreed with me, you pretty much

1600
01:21:15,560 --> 01:21:19,879
Speaker 1: for the average person don't need virus protection on iOS devices. Finally,

1601
01:21:20,000 --> 01:21:23,599
Speaker 1: Carrie says, do you have anyone complaining about the Apple

1602
01:21:23,640 --> 01:21:27,040
Speaker 1: Watch not charging to one hundred percent after updating to

1603
01:21:27,120 --> 01:21:30,320
Speaker 1: iOS ten. Mine does not last all day now. The

1604
01:21:30,360 --> 01:21:32,320
Speaker 1: battery dies at the end of the day. It is

1605
01:21:32,360 --> 01:21:35,720
Speaker 1: so frustrating. Good question. I'm glad that you noticed this

1606
01:21:35,840 --> 01:21:39,240
Speaker 1: major change when Watch OS ten came out. That's when

1607
01:21:39,280 --> 01:21:41,760
Speaker 1: I noticed it. I noticed it was only charging up

1608
01:21:41,800 --> 01:21:44,240
Speaker 1: to eighty percent. And the reason why Apple made this

1609
01:21:44,400 --> 01:21:48,120
Speaker 1: change is for battery health. They want the batteries on

1610
01:21:48,200 --> 01:21:51,360
Speaker 1: these things to last longer, and the amount of time

1611
01:21:51,479 --> 01:21:54,519
Speaker 1: that your battery lasts on the Apple Watch is directly

1612
01:21:54,560 --> 01:21:58,240
Speaker 1: related to the age of your watch and also what

1613
01:21:58,320 --> 01:22:00,760
Speaker 1: you're doing on that watch. If you are not doing

1614
01:22:00,840 --> 01:22:05,360
Speaker 1: any sort of GPS tracking or athletic tracking or fitness tracking,

1615
01:22:05,640 --> 01:22:07,760
Speaker 1: your battery is going to last a lot longer than

1616
01:22:07,760 --> 01:22:10,680
Speaker 1: someone who is going on a hike with GPS or

1617
01:22:10,760 --> 01:22:13,479
Speaker 1: recording a workout with their heart rate for a long time.

1618
01:22:13,680 --> 01:22:16,839
Speaker 1: So the first way is while your watch is charging.

1619
01:22:16,880 --> 01:22:19,479
Speaker 1: If you want it to charge fully, make sure that

1620
01:22:19,520 --> 01:22:22,240
Speaker 1: your watch is charging, tap your watch to show the

1621
01:22:22,320 --> 01:22:24,640
Speaker 1: charging screen, then tap the circle with the green or

1622
01:22:24,720 --> 01:22:29,120
Speaker 1: yellow charging icon, and then you'll tap charge to full now,

1623
01:22:29,600 --> 01:22:32,040
Speaker 1: and that will charge your battery to one hundred percent.

1624
01:22:32,760 --> 01:22:34,840
Speaker 1: If you want your Apple Watch to charge to one

1625
01:22:34,920 --> 01:22:37,479
Speaker 1: hundred percent every single time, you're going to have to

1626
01:22:37,520 --> 01:22:40,439
Speaker 1: go into your settings and change a setting to make

1627
01:22:40,520 --> 01:22:42,880
Speaker 1: that happen. There's a setting that seems to be on

1628
01:22:43,040 --> 01:22:46,759
Speaker 1: by default at this time, which is called optimized battery charging.

1629
01:22:46,800 --> 01:22:48,400
Speaker 1: If you want to change that and turn it off

1630
01:22:48,400 --> 01:22:50,439
Speaker 1: and have your Apple Watch charge to one hundred percent

1631
01:22:50,479 --> 01:22:54,160
Speaker 1: every single time, tap the digital crown on your Apple Watch,

1632
01:22:54,360 --> 01:22:57,280
Speaker 1: scroll down to your settings. So let's find that I'm

1633
01:22:57,320 --> 01:23:00,160
Speaker 1: doing this as we speak here, and then you want

1634
01:23:00,200 --> 01:23:02,840
Speaker 1: to scroll down to battery and you have to do

1635
01:23:02,880 --> 01:23:05,640
Speaker 1: this on the Apple Watch itself. You can't do this

1636
01:23:06,040 --> 01:23:08,519
Speaker 1: through the settings on your phone, which is kind of odd.

1637
01:23:08,920 --> 01:23:11,840
Speaker 1: And now, right now, mine is saying last charge to

1638
01:23:11,920 --> 01:23:15,559
Speaker 1: optimized limit, and so if you want to change that,

1639
01:23:15,640 --> 01:23:18,639
Speaker 1: you have to tap battery health and then you'll see

1640
01:23:18,680 --> 01:23:22,040
Speaker 1: the option for optimized charge limit. Right now, Mine, is on.

1641
01:23:22,560 --> 01:23:24,800
Speaker 1: If you want your battery to charge to one hundred percent,

1642
01:23:24,840 --> 01:23:27,679
Speaker 1: every time you can toggle that off, will it ruin

1643
01:23:27,720 --> 01:23:31,040
Speaker 1: your battery? I mean over a period of long time. Yes,

1644
01:23:31,120 --> 01:23:34,920
Speaker 1: the battery does degrade on any device like this. So

1645
01:23:35,000 --> 01:23:36,679
Speaker 1: it's up to you. If you keep your Apple Watch

1646
01:23:36,720 --> 01:23:38,880
Speaker 1: forever and you want your battery to last a really

1647
01:23:38,920 --> 01:23:42,760
Speaker 1: long time, maybe consider leaving the optimized charge limit on.

1648
01:23:43,160 --> 01:23:45,880
Speaker 1: But if you want the maximum battery, you probably have

1649
01:23:45,920 --> 01:23:48,200
Speaker 1: to turn it off. Thanks for the question. Carry If

1650
01:23:48,200 --> 01:23:50,560
Speaker 1: you have a question for me, go to my website

1651
01:23:50,680 --> 01:23:54,040
Speaker 1: richon Tech dot TV. Hit the link that says contact

1652
01:23:54,439 --> 01:23:57,360
Speaker 1: and you can submit your question right there. My name

1653
01:23:57,400 --> 01:24:00,559
Speaker 1: is rich Damiro and you are listening to rich on Tech.

1654
01:24:02,720 --> 01:24:05,960
Speaker 1: Welcome back to rich on Tech. Rich DeMuro here hanging

1655
01:24:06,000 --> 01:24:10,160
Speaker 1: out with you, talking technology at triple eight Rich one

1656
01:24:10,200 --> 01:24:13,760
Speaker 1: oh one. That's eight eight eight seven four to two

1657
01:24:13,840 --> 01:24:17,680
Speaker 1: four one zero one. Let me tell you about this

1658
01:24:17,720 --> 01:24:21,080
Speaker 1: feature called reading Mode. Now I can't take credit for

1659
01:24:21,160 --> 01:24:23,240
Speaker 1: finding this. I got to give a shout out to

1660
01:24:23,320 --> 01:24:28,880
Speaker 1: Jimmy is Promo on YouTube. He covers all Samsung stuff

1661
01:24:29,520 --> 01:24:32,759
Speaker 1: and he had a great video about this reading mode

1662
01:24:32,760 --> 01:24:35,519
Speaker 1: that I was not aware of. And it is really

1663
01:24:35,560 --> 01:24:40,639
Speaker 1: really cool. So it basically makes any article on your

1664
01:24:40,640 --> 01:24:44,160
Speaker 1: Android phone easy to read, makes it big, and it

1665
01:24:44,200 --> 01:24:46,840
Speaker 1: takes out all the distractions, but it also reads it

1666
01:24:46,920 --> 01:24:49,400
Speaker 1: to you. And there have been ways of doing this

1667
01:24:49,439 --> 01:24:51,880
Speaker 1: before on Android, but this is very very simple, and

1668
01:24:51,920 --> 01:24:55,960
Speaker 1: it involves a Google app called reading Mode. So if

1669
01:24:55,960 --> 01:24:59,120
Speaker 1: you go to the Google Play Store, you search reading Mode,

1670
01:24:59,640 --> 01:25:02,680
Speaker 1: you select that reading Mode app, you install it, you

1671
01:25:02,720 --> 01:25:04,479
Speaker 1: open it up. There are a couple little things to

1672
01:25:04,520 --> 01:25:06,160
Speaker 1: set it up, and basically what you need to do

1673
01:25:06,280 --> 01:25:08,920
Speaker 1: is just set up what you want the shortcut key

1674
01:25:09,000 --> 01:25:12,280
Speaker 1: to be to activate this feature. And on my phone,

1675
01:25:12,400 --> 01:25:15,720
Speaker 1: I set it up where the volume up and the

1676
01:25:15,920 --> 01:25:18,920
Speaker 1: power button. Now we're talking Android here, this is not iPhone.

1677
01:25:19,400 --> 01:25:22,280
Speaker 1: So on the Android you would set because power down

1678
01:25:22,400 --> 01:25:26,160
Speaker 1: and our volume down in power is the screenshot key,

1679
01:25:26,640 --> 01:25:29,880
Speaker 1: So I set it as volume up and power. You

1680
01:25:29,920 --> 01:25:33,439
Speaker 1: press those two things together and instantly it will make

1681
01:25:33,479 --> 01:25:37,800
Speaker 1: whatever article you're reading super easy to look at with

1682
01:25:37,960 --> 01:25:41,879
Speaker 1: big fonts, whatever colors you want, if you want more contrast, whatever,

1683
01:25:42,280 --> 01:25:44,479
Speaker 1: and it can also read that article to you aloud.

1684
01:25:45,000 --> 01:25:47,679
Speaker 1: It cuts out colors, tones and marks down the white

1685
01:25:47,760 --> 01:25:50,360
Speaker 1: to lower contrast. To make this all easier on the ice.

1686
01:25:50,800 --> 01:25:54,000
Speaker 1: It is fantastic, not just as an accessibility feature, but

1687
01:25:54,080 --> 01:25:56,800
Speaker 1: for anyone who just wants to listen to articles or

1688
01:25:56,920 --> 01:26:03,000
Speaker 1: just read articles in a much easier, eager, less distracted mode.

1689
01:26:03,200 --> 01:26:05,439
Speaker 1: So again it's called reading Mode. Search for it in

1690
01:26:05,479 --> 01:26:07,760
Speaker 1: the Google Play Store. It is a Google app. So

1691
01:26:07,760 --> 01:26:10,240
Speaker 1: if there's other apps named reading Mode, look for the

1692
01:26:10,280 --> 01:26:12,760
Speaker 1: one from Google. Again, I'll put it all on the

1693
01:26:12,800 --> 01:26:15,840
Speaker 1: show notes go to Rich on tech dot TV for those.

1694
01:26:16,240 --> 01:26:17,519
Speaker 1: All right, if you have a question, give me a

1695
01:26:17,520 --> 01:26:20,720
Speaker 1: call Triple eight Rich one oh one. Karen is in

1696
01:26:20,760 --> 01:26:22,439
Speaker 1: Thousand Oaks. Karen, you're on with Rich.

1697
01:26:23,160 --> 01:26:24,559
Speaker 9: Hi there, thanks for taking my call.

1698
01:26:24,720 --> 01:26:25,599
Speaker 1: Hey, thanks for calling.

1699
01:26:26,240 --> 01:26:28,840
Speaker 9: Sure. I have an iPhone. I've had one since two

1700
01:26:28,880 --> 01:26:32,080
Speaker 9: thousand and seven and I have it backed up with iCloud.

1701
01:26:32,880 --> 01:26:35,760
Speaker 9: And my daughter got married and I decided that it

1702
01:26:35,800 --> 01:26:38,320
Speaker 9: would be a great idea to back up the photos

1703
01:26:38,720 --> 01:26:44,040
Speaker 9: somewhere else. So absolutely, yeah, it's easy to do it

1704
01:26:44,160 --> 01:26:49,519
Speaker 9: on Google Photos. So I started the process downloading it

1705
01:26:49,680 --> 01:26:54,519
Speaker 9: on my phone, and it ran out a memory really

1706
01:26:54,560 --> 01:26:57,200
Speaker 9: fast because it was backing up all my photos from

1707
01:26:57,240 --> 01:27:00,360
Speaker 9: my phone and I have a lot yep, and so

1708
01:27:00,560 --> 01:27:03,720
Speaker 9: I stopped the I stopped it, and I so I

1709
01:27:03,760 --> 01:27:07,439
Speaker 9: started playing around a little bit and I deleted a

1710
01:27:07,479 --> 01:27:10,120
Speaker 9: photo and it said, okay, we're going to delete the

1711
01:27:10,120 --> 01:27:14,080
Speaker 9: photo from iPhoto. So I stopped. I didn't delete anymore.

1712
01:27:16,400 --> 01:27:21,160
Speaker 9: But then it it took all like on Google Photo,

1713
01:27:21,560 --> 01:27:25,160
Speaker 9: it was completely full, and it wanted more money so

1714
01:27:25,479 --> 01:27:29,280
Speaker 9: to back up everything another ten bucks a months. So

1715
01:27:29,960 --> 01:27:32,080
Speaker 9: now I feel like I'm being held hostage by them,

1716
01:27:33,680 --> 01:27:37,919
Speaker 9: and so I stopped all the access to photos from

1717
01:27:38,960 --> 01:27:43,439
Speaker 9: my iPhone to Google. Sure, which is fine, but now

1718
01:27:43,439 --> 01:27:47,800
Speaker 9: it says that I can't get my email for Google.

1719
01:27:48,560 --> 01:27:52,799
Speaker 1: Because our account is maxed out and they're connected exactly. Yeah, okay,

1720
01:27:52,840 --> 01:27:56,280
Speaker 1: so with Google you get fifteen gigs of storage I believe,

1721
01:27:57,840 --> 01:27:59,120
Speaker 1: like included.

1722
01:27:58,720 --> 01:28:04,000
Speaker 9: Right right, but I already pay, but you pay for iCloud.

1723
01:28:04,600 --> 01:28:07,320
Speaker 9: I do can dogs because I have twenty thousand photos.

1724
01:28:07,400 --> 01:28:10,720
Speaker 1: Yeah okay, So here's the dilemma. So you've got these

1725
01:28:10,760 --> 01:28:13,599
Speaker 1: basically you're kind of okay. So two things I guess.

1726
01:28:13,840 --> 01:28:16,040
Speaker 1: Two part question here are you're not going to use

1727
01:28:16,080 --> 01:28:17,120
Speaker 1: Google anymore for this?

1728
01:28:17,880 --> 01:28:18,240
Speaker 2: Correct?

1729
01:28:18,240 --> 01:28:21,400
Speaker 1: Okay, so we can get those photos out of there.

1730
01:28:21,600 --> 01:28:23,679
Speaker 1: The other thing is do you are you an Amazon

1731
01:28:23,720 --> 01:28:24,320
Speaker 1: Prime member?

1732
01:28:25,080 --> 01:28:25,400
Speaker 9: I am?

1733
01:28:25,560 --> 01:28:29,280
Speaker 1: Okay, So have you heard of Amazon? Photos. Yes, have

1734
01:28:29,640 --> 01:28:30,120
Speaker 1: you used it?

1735
01:28:30,760 --> 01:28:30,840
Speaker 3: No?

1736
01:28:31,120 --> 01:28:33,639
Speaker 1: Okay, So I would recommend since you're an Amazon Prime

1737
01:28:33,640 --> 01:28:37,080
Speaker 1: member and you're using this as your secondary backup, so

1738
01:28:37,200 --> 01:28:41,200
Speaker 1: your photos are basically in They're almost in two places.

1739
01:28:41,600 --> 01:28:43,040
Speaker 1: Some of them are on your phone. I'm not sure

1740
01:28:43,080 --> 01:28:46,320
Speaker 1: if your phone carries all twenty thousand physically on your device.

1741
01:28:46,400 --> 01:28:47,880
Speaker 1: I don't know if you have that much storage on

1742
01:28:47,920 --> 01:28:50,559
Speaker 1: your phone. It may or may not. But they are

1743
01:28:50,600 --> 01:28:53,040
Speaker 1: backed up in iCloud, So that's one place they're backed up,

1744
01:28:53,280 --> 01:28:54,760
Speaker 1: and of course you want them backed up in a

1745
01:28:54,800 --> 01:28:57,719
Speaker 1: second place, which would be one of these cloud apps.

1746
01:28:58,120 --> 01:29:01,519
Speaker 1: So since since you're already paying for Amazon, I would

1747
01:29:01,560 --> 01:29:04,959
Speaker 1: say install the Amazon Photos app and let your photos

1748
01:29:04,960 --> 01:29:08,360
Speaker 1: back up there, and that way you have a secondary copy.

1749
01:29:08,400 --> 01:29:11,320
Speaker 1: Because I don't think it Icloud's going away anytime soon.

1750
01:29:11,360 --> 01:29:12,880
Speaker 1: I don't think you're gonna have an issue with that,

1751
01:29:13,000 --> 01:29:16,120
Speaker 1: but just in case, you will have a pretty sizable

1752
01:29:16,120 --> 01:29:18,840
Speaker 1: backup of your photos, especially as you take new ones

1753
01:29:19,240 --> 01:29:23,320
Speaker 1: on your Amazon account as well. Now that will take

1754
01:29:23,400 --> 01:29:26,639
Speaker 1: care of moving forward. So to get rid of these

1755
01:29:26,640 --> 01:29:30,400
Speaker 1: photos out of Google, I would just go ahead delete

1756
01:29:30,439 --> 01:29:32,760
Speaker 1: the Google Photos app off of your iPhone. You don't

1757
01:29:32,760 --> 01:29:34,640
Speaker 1: need to do anything first, Before you do that, just

1758
01:29:34,680 --> 01:29:35,519
Speaker 1: go ahead and delete it.

1759
01:29:36,120 --> 01:29:36,439
Speaker 9: Okay.

1760
01:29:36,640 --> 01:29:41,280
Speaker 1: Then I would go to photos dot Google dot com

1761
01:29:41,320 --> 01:29:44,920
Speaker 1: on your computer and you can go ahead and select

1762
01:29:45,000 --> 01:29:48,920
Speaker 1: photos in there and delete them. And I believe once

1763
01:29:48,920 --> 01:29:50,519
Speaker 1: you go in there, let me try this real quick.

1764
01:29:51,160 --> 01:29:54,519
Speaker 1: If you select like one photo, you should be able

1765
01:29:54,520 --> 01:29:56,680
Speaker 1: to select a bunch at a time and just go

1766
01:29:56,720 --> 01:29:58,479
Speaker 1: ahead and delete those. And when you delete them from

1767
01:29:58,479 --> 01:30:01,519
Speaker 1: the web interface, not going to delete off your iPhone

1768
01:30:01,560 --> 01:30:04,000
Speaker 1: at the same time because it can't talk to your

1769
01:30:04,320 --> 01:30:06,240
Speaker 1: your iCloud anymore. Does that make sense?

1770
01:30:07,560 --> 01:30:07,920
Speaker 9: I think?

1771
01:30:08,000 --> 01:30:08,080
Speaker 13: So.

1772
01:30:08,800 --> 01:30:11,160
Speaker 9: Let me just one other thing I have in iMac

1773
01:30:11,840 --> 01:30:15,519
Speaker 9: and I don't have iCloud on my Mac because I

1774
01:30:15,560 --> 01:30:18,720
Speaker 9: didn't want them if I took if I deleted them

1775
01:30:18,760 --> 01:30:21,320
Speaker 9: off on my phone, I didn't want them to delete

1776
01:30:21,360 --> 01:30:22,280
Speaker 9: them off my computer.

1777
01:30:22,760 --> 01:30:27,400
Speaker 1: Okay. Well, so the way that iCloud works is it's

1778
01:30:27,400 --> 01:30:30,599
Speaker 1: a it's a everything syncs to iCloud. So if you're

1779
01:30:30,640 --> 01:30:33,400
Speaker 1: looking at your photo collection on your Mac, it's going

1780
01:30:33,479 --> 01:30:35,519
Speaker 1: to be the same exact collection that's on your phone.

1781
01:30:35,840 --> 01:30:38,040
Speaker 1: That's if you go to iCloud dot com, it's all

1782
01:30:38,120 --> 01:30:40,880
Speaker 1: the same. And it's very confusing for people because they

1783
01:30:40,880 --> 01:30:42,840
Speaker 1: think because it's on an app on their phone, it's

1784
01:30:42,880 --> 01:30:45,720
Speaker 1: different than what's in the cloud or what's on you know,

1785
01:30:45,880 --> 01:30:48,479
Speaker 1: their computer if they're sinking it. So that is a

1786
01:30:48,520 --> 01:30:51,599
Speaker 1: little confusing. But my my main point here is that

1787
01:30:51,680 --> 01:30:54,080
Speaker 1: if you're if you're not wanting to use the Google

1788
01:30:54,120 --> 01:30:57,240
Speaker 1: Photos aspect of anything, just go to the Google Photos

1789
01:30:57,320 --> 01:31:00,959
Speaker 1: website and that anything you do there will not connect

1790
01:31:01,280 --> 01:31:04,639
Speaker 1: through to iCloud. So if you go through and delete

1791
01:31:04,640 --> 01:31:07,879
Speaker 1: all these pictures on Google Photos, they will only delete

1792
01:31:07,920 --> 01:31:11,040
Speaker 1: on the Google Photos cloud and it's not going to

1793
01:31:11,080 --> 01:31:15,240
Speaker 1: redelete them off of your iCloud photo collection. Okay, So

1794
01:31:15,360 --> 01:31:18,040
Speaker 1: and you can go through and you know, try to

1795
01:31:18,080 --> 01:31:20,200
Speaker 1: bulk delete. I think you can select one thousand at

1796
01:31:20,200 --> 01:31:22,080
Speaker 1: once or something like that. But you can just go

1797
01:31:22,160 --> 01:31:25,479
Speaker 1: through and kind of delete as many as possible. And

1798
01:31:25,560 --> 01:31:27,479
Speaker 1: I believe you can just kind of click in the

1799
01:31:27,520 --> 01:31:29,639
Speaker 1: corner of the photo and then drag over to kind

1800
01:31:29,680 --> 01:31:33,080
Speaker 1: of select multiple photos at once and that then then

1801
01:31:33,160 --> 01:31:34,759
Speaker 1: just go ahead and delete them. Then you can empty

1802
01:31:34,760 --> 01:31:36,800
Speaker 1: the trash and you should see your storage kind of

1803
01:31:36,800 --> 01:31:41,040
Speaker 1: clean up there. So good question, Karen. I know it's confusing.

1804
01:31:41,080 --> 01:31:44,799
Speaker 1: This photo cloud collection stuff is really not easy, especially

1805
01:31:44,800 --> 01:31:48,800
Speaker 1: when you start using multiple different providers. So good question there,

1806
01:31:48,800 --> 01:31:50,840
Speaker 1: and get that stuff cleaned up so your Gmail works

1807
01:31:50,880 --> 01:31:53,240
Speaker 1: again because it is connected. All right, more of your

1808
01:31:53,320 --> 01:31:55,439
Speaker 1: calls coming up. Eight eight eight rich one oh one.

1809
01:31:55,800 --> 01:31:58,080
Speaker 1: I hope you're having a fantastic day. Did you know

1810
01:31:58,120 --> 01:32:01,640
Speaker 1: that you can listen to this show as podcast. Just

1811
01:32:01,680 --> 01:32:04,160
Speaker 1: search rich on tech and your favorite audio app and

1812
01:32:04,280 --> 01:32:07,679
Speaker 1: be sure to subscribe. Then you can go to rich

1813
01:32:07,760 --> 01:32:11,600
Speaker 1: on tech dot tv to find the show notes. I

1814
01:32:11,680 --> 01:32:13,680
Speaker 1: take very good notes about what we talk about here.

1815
01:32:13,720 --> 01:32:16,719
Speaker 1: So if you're looking for a link to something I mentioned,

1816
01:32:17,800 --> 01:32:20,080
Speaker 1: chances are it's in there. And by the way, if

1817
01:32:20,080 --> 01:32:22,640
Speaker 1: you're not downloading the app for the retailer that you're

1818
01:32:22,680 --> 01:32:25,960
Speaker 1: shopping at, I highly recommend you do it. You know why,

1819
01:32:26,120 --> 01:32:28,679
Speaker 1: because they're trying to get people to use their apps,

1820
01:32:28,680 --> 01:32:31,840
Speaker 1: and what does that mean. They are putting discounts inside

1821
01:32:31,840 --> 01:32:34,680
Speaker 1: the app. I'm telling you any story you go to,

1822
01:32:35,200 --> 01:32:38,920
Speaker 1: whether it's Target, whether it is Best Buy, whether it

1823
01:32:39,040 --> 01:32:43,000
Speaker 1: is a fast food place, download the app. All these

1824
01:32:43,080 --> 01:32:46,720
Speaker 1: quick service restaurants, all of the coupons and discounts are

1825
01:32:46,800 --> 01:32:50,360
Speaker 1: inside the apps. See you take five extra minutes to

1826
01:32:50,479 --> 01:32:52,760
Speaker 1: download the app and place your order. That way, I'm

1827
01:32:52,800 --> 01:32:56,120
Speaker 1: telling you it will save you money. My name is

1828
01:32:56,200 --> 01:32:59,639
Speaker 1: rich Demiro, and you are listening to rich on Tech.

1829
01:33:00,000 --> 01:33:03,639
Speaker 1: Welcome back to richon Tech on location here at Crypto

1830
01:33:03,760 --> 01:33:07,680
Speaker 1: dot Com Arena formerly Staples Center in downtown Los Angeles.

1831
01:33:07,960 --> 01:33:10,839
Speaker 1: Joining me now is Luke Saunders. He is the founder

1832
01:33:10,880 --> 01:33:14,320
Speaker 1: and CEO of Farmers Fridge, and we're here because they've

1833
01:33:14,360 --> 01:33:18,200
Speaker 1: got three Farmers Fridge locations here. Thanks for joining me, Yeah,

1834
01:33:18,240 --> 01:33:20,320
Speaker 1: thank you so much for having me. All Right, so

1835
01:33:20,479 --> 01:33:22,599
Speaker 1: let's talk about Farmer's Fridge. I first saw this at

1836
01:33:22,720 --> 01:33:26,759
Speaker 1: LAX Los Angeles Airport and it's a vending machine filled

1837
01:33:26,800 --> 01:33:29,120
Speaker 1: with healthy foods like fresh salads. And I was a

1838
01:33:29,120 --> 01:33:31,679
Speaker 1: little skeptical, I'll be honest, but I ended up getting

1839
01:33:31,680 --> 01:33:33,519
Speaker 1: one on my way out, and then I got one

1840
01:33:33,560 --> 01:33:36,240
Speaker 1: on my way home, so it worked and the salads

1841
01:33:36,280 --> 01:33:39,760
Speaker 1: are fresh. You've got locations all across the nation. Can

1842
01:33:39,760 --> 01:33:41,960
Speaker 1: you tell me how you describe what Farmer's Fridge is.

1843
01:33:42,439 --> 01:33:47,120
Speaker 14: Yeah, So, Farmers Fridge is a fresh food company. We

1844
01:33:47,200 --> 01:33:50,960
Speaker 14: make fresh food every single day in a centralized kitchen,

1845
01:33:51,360 --> 01:33:54,160
Speaker 14: and then we distribute that through a network of automated

1846
01:33:54,200 --> 01:33:57,680
Speaker 14: smart fridges and in retail locreations across the country. And

1847
01:33:57,720 --> 01:33:59,519
Speaker 14: really the idea is very simple, how do you make

1848
01:33:59,520 --> 01:34:01,760
Speaker 14: fresh food as accessible as a candy bar?

1849
01:34:02,400 --> 01:34:04,519
Speaker 1: How did you come up with the idea for this company?

1850
01:34:04,880 --> 01:34:06,720
Speaker 14: Yeah, so I came up with it because I was

1851
01:34:06,760 --> 01:34:09,360
Speaker 14: a traveling salesman. I was driving one thousand miles a week.

1852
01:34:09,439 --> 01:34:11,519
Speaker 14: I was flying all the time, and one of the

1853
01:34:11,560 --> 01:34:13,280
Speaker 14: biggest problems I had was trying to figure out what

1854
01:34:13,320 --> 01:34:15,120
Speaker 14: I was going to have for lunch every day, and

1855
01:34:15,520 --> 01:34:17,519
Speaker 14: how to have something that wasn't just fast food or

1856
01:34:17,920 --> 01:34:21,680
Speaker 14: some kind of snack from a gas station. And I

1857
01:34:21,760 --> 01:34:24,920
Speaker 14: realized you could make fresh food at scale and get

1858
01:34:24,960 --> 01:34:26,519
Speaker 14: it to more people. You just had to get it

1859
01:34:26,560 --> 01:34:29,200
Speaker 14: to the faster. And really the idea was if I

1860
01:34:29,200 --> 01:34:32,519
Speaker 14: built the entire business model around the concept of making

1861
01:34:32,720 --> 01:34:36,960
Speaker 14: real fresh food getting into people quickly, I could solve

1862
01:34:36,960 --> 01:34:38,800
Speaker 14: the problem. And then I backed into the idea for

1863
01:34:38,840 --> 01:34:41,759
Speaker 14: the vending machine, because something like one hundred million people

1864
01:34:41,760 --> 01:34:44,040
Speaker 14: a day in the United States actually visit a vending

1865
01:34:44,120 --> 01:34:47,120
Speaker 14: machine to buy something, so clearly it's a very convenient

1866
01:34:47,160 --> 01:34:49,639
Speaker 14: way to get food and get it to more places.

1867
01:34:49,640 --> 01:34:53,240
Speaker 14: There's about eight million vending machines in the US, so

1868
01:34:53,320 --> 01:34:56,080
Speaker 14: that helped to just make it more convenient, more accessible,

1869
01:34:56,080 --> 01:34:58,479
Speaker 14: and lower the cost to serve fresh food.

1870
01:34:59,200 --> 01:35:02,240
Speaker 1: And so where was first location and how many locations

1871
01:35:02,280 --> 01:35:04,320
Speaker 1: do you have now? And in what types of places

1872
01:35:04,400 --> 01:35:06,400
Speaker 1: are these smart fridges in?

1873
01:35:07,080 --> 01:35:09,240
Speaker 14: Yeah, So when I got started, I thought the best

1874
01:35:09,240 --> 01:35:11,040
Speaker 14: part of the idea was we were only going to

1875
01:35:11,120 --> 01:35:13,680
Speaker 14: take up, you know, twelve square feet and I could

1876
01:35:13,720 --> 01:35:15,960
Speaker 14: go pretty much anywhere and in a lot of places

1877
01:35:16,040 --> 01:35:18,760
Speaker 14: restaurants couldn't go. But it turns out that a lot

1878
01:35:18,760 --> 01:35:21,280
Speaker 14: of people were very skeptical about the idea of installing

1879
01:35:21,280 --> 01:35:23,479
Speaker 14: of anding machine full of fresh food in their office

1880
01:35:23,479 --> 01:35:27,240
Speaker 14: building or the lobby of the hospital or something like that.

1881
01:35:27,280 --> 01:35:29,919
Speaker 14: So we ended up in a food court in downtown Chicago.

1882
01:35:30,680 --> 01:35:33,920
Speaker 14: It was objectively the worst food court in Chicago, but

1883
01:35:33,960 --> 01:35:35,960
Speaker 14: it was the only place that would take us, and

1884
01:35:36,040 --> 01:35:38,720
Speaker 14: we had one location, and it was really just to

1885
01:35:38,760 --> 01:35:41,080
Speaker 14: get people to try the food, get some feedback on

1886
01:35:41,080 --> 01:35:44,040
Speaker 14: the concept, and from there we've grown it now to

1887
01:35:44,560 --> 01:35:48,599
Speaker 14: over a thousand locations across the country. We're in major

1888
01:35:48,640 --> 01:35:51,559
Speaker 14: retail stores across the country, and also have about six

1889
01:35:51,640 --> 01:35:57,680
Speaker 14: hundred and fifty fridges that we operate in hospitals, universities, airports,

1890
01:35:57,720 --> 01:35:59,960
Speaker 14: even places like this arenas.

1891
01:36:00,400 --> 01:36:03,320
Speaker 1: So tell me about making this food. It's got to

1892
01:36:03,360 --> 01:36:05,360
Speaker 1: be fresh. You make it in Chicago, but somehow it

1893
01:36:05,360 --> 01:36:08,000
Speaker 1: makes its way to Los Angeles and it still tastes fresh.

1894
01:36:08,040 --> 01:36:08,800
Speaker 1: So how do you do that?

1895
01:36:09,320 --> 01:36:09,519
Speaker 2: Yeah?

1896
01:36:09,600 --> 01:36:12,519
Speaker 14: So when I started, at the very beginning, I was

1897
01:36:12,560 --> 01:36:14,439
Speaker 14: making the food, I was delivering the food. I was

1898
01:36:14,439 --> 01:36:18,400
Speaker 14: building the fridges, and we still do things pretty much

1899
01:36:18,439 --> 01:36:20,240
Speaker 14: the same way. So I would actually drive down to

1900
01:36:20,240 --> 01:36:22,639
Speaker 14: the produce terminal in the morning, get the freshest product

1901
01:36:22,640 --> 01:36:24,400
Speaker 14: I could get it in, chop it up, put it

1902
01:36:24,439 --> 01:36:26,760
Speaker 14: in the jar, and get it to that fridge. So

1903
01:36:27,680 --> 01:36:30,800
Speaker 14: we have just continued to do that business model, but

1904
01:36:30,840 --> 01:36:33,000
Speaker 14: now we just do it tens of thousands of times

1905
01:36:33,080 --> 01:36:35,960
Speaker 14: a day. So we get whole ingredients in, we make

1906
01:36:36,040 --> 01:36:39,000
Speaker 14: dressings from scratch. We're literally cutting up whole heads of

1907
01:36:39,080 --> 01:36:43,760
Speaker 14: lettuce and mixing avocados to make our fresh in house squacamole,

1908
01:36:44,120 --> 01:36:47,639
Speaker 14: and so the whole business is designed to facilitate having

1909
01:36:47,680 --> 01:36:50,120
Speaker 14: that be our process and then get it to people quickly.

1910
01:36:51,200 --> 01:36:53,599
Speaker 14: A huge component that's made it scalable is we built

1911
01:36:53,640 --> 01:36:57,280
Speaker 14: a lot of technology in terms of where to send

1912
01:36:57,320 --> 01:36:59,559
Speaker 14: all of the food that we're making, but also like

1913
01:36:59,600 --> 01:37:03,360
Speaker 14: how to get feedback from customers if things aren't fresh

1914
01:37:03,400 --> 01:37:06,280
Speaker 14: and improve that, or we can lock a fridge if

1915
01:37:06,320 --> 01:37:09,559
Speaker 14: it goes out of temperature remotely. So all of that

1916
01:37:09,600 --> 01:37:11,679
Speaker 14: has made it so that it's scalable. But the idea

1917
01:37:11,720 --> 01:37:13,920
Speaker 14: is exactly the same as it was at the beginning.

1918
01:37:14,120 --> 01:37:16,759
Speaker 14: You'd get a whole ingredient in make a dressing from scratch.

1919
01:37:16,760 --> 01:37:18,559
Speaker 14: It's gonna taste good. You just have to get it

1920
01:37:18,560 --> 01:37:20,479
Speaker 14: to people quickly so they have enough time to buy

1921
01:37:20,479 --> 01:37:21,360
Speaker 14: it before it goes bad.

1922
01:37:21,760 --> 01:37:24,639
Speaker 1: Let's talk about some of the food that's in this fridge.

1923
01:37:24,680 --> 01:37:28,040
Speaker 1: So these solids are served in sort of plastic jars.

1924
01:37:28,120 --> 01:37:29,200
Speaker 1: Is that what you call them?

1925
01:37:29,439 --> 01:37:32,719
Speaker 14: Yeah, it's a plastic jar. So the idea at the beginning,

1926
01:37:32,800 --> 01:37:34,400
Speaker 14: I was actually trying to figure out what kind of

1927
01:37:34,439 --> 01:37:38,920
Speaker 14: packaging to use that would help reinforce freshness. And my

1928
01:37:39,000 --> 01:37:41,720
Speaker 14: brother in law actually recommended these mason jar salads he

1929
01:37:41,760 --> 01:37:45,120
Speaker 14: had seen on Pinterest, and so I initially thought it

1930
01:37:45,160 --> 01:37:47,760
Speaker 14: was a crazy idea, but once I started testing with them,

1931
01:37:47,840 --> 01:37:50,120
Speaker 14: it just looks so beautiful. It actually helps keep the

1932
01:37:50,120 --> 01:37:53,160
Speaker 14: food fresh because you can layer ingredients, so we put

1933
01:37:53,160 --> 01:37:56,680
Speaker 14: like wet and acidic ingredients on the bottom, things like

1934
01:37:56,760 --> 01:37:59,360
Speaker 14: lettuce on the top. So that allows you to have

1935
01:37:59,560 --> 01:38:03,880
Speaker 14: a higher quality meal that lasts longer, and it really

1936
01:38:04,080 --> 01:38:06,640
Speaker 14: just shows really well in the machine because what we

1937
01:38:06,760 --> 01:38:10,360
Speaker 14: found I tried so many different ways to tell customers

1938
01:38:10,479 --> 01:38:13,240
Speaker 14: our food was fresh at the beginning, and over and

1939
01:38:13,280 --> 01:38:15,599
Speaker 14: over again. What we heard when we'd actually talked to

1940
01:38:15,640 --> 01:38:18,280
Speaker 14: the potential customers or people that were intimidated by the

1941
01:38:18,360 --> 01:38:21,200
Speaker 14: vending machine is I'm looking at your food and I

1942
01:38:21,200 --> 01:38:23,320
Speaker 14: want to see that that food looks fresh, and you

1943
01:38:23,360 --> 01:38:25,920
Speaker 14: can tell, like the greens are not wilted, they're not brown.

1944
01:38:26,439 --> 01:38:29,680
Speaker 14: Things are clearly handmade. And we were getting that kind

1945
01:38:29,680 --> 01:38:31,840
Speaker 14: of feedback constantly, so that's a big part of why

1946
01:38:31,840 --> 01:38:32,760
Speaker 14: we package it that way.

1947
01:38:33,160 --> 01:38:34,840
Speaker 1: And so in the machine, I see all types of

1948
01:38:34,840 --> 01:38:38,000
Speaker 1: different salads. You've got wraps, you've got hard boiled eggs

1949
01:38:38,040 --> 01:38:41,800
Speaker 1: in there. Like you said, chips and guac. What's some

1950
01:38:41,880 --> 01:38:42,799
Speaker 1: of your top sellers.

1951
01:38:43,479 --> 01:38:45,439
Speaker 14: So actually the chips and guac is a top seller,

1952
01:38:45,560 --> 01:38:48,360
Speaker 14: which makes a lot of sense for us because we

1953
01:38:48,400 --> 01:38:51,280
Speaker 14: actually are making that guacamolean house. We're adding peg go

1954
01:38:51,439 --> 01:38:55,120
Speaker 14: to the top. There's no preservatives, nothing, and then it's

1955
01:38:55,320 --> 01:38:57,960
Speaker 14: only I have a few days shelf life, so you

1956
01:38:58,000 --> 01:38:59,880
Speaker 14: cannot buy a product like that anywhere else, and I

1957
01:39:00,080 --> 01:39:03,160
Speaker 14: think the average price is four fifty. The caesar salad

1958
01:39:03,400 --> 01:39:06,080
Speaker 14: is one of my personal favorites. It's just a very

1959
01:39:06,160 --> 01:39:10,000
Speaker 14: high quality caesar salad with chicken. But the idea is

1960
01:39:10,040 --> 01:39:12,280
Speaker 14: to have twenty five skews and have every single one

1961
01:39:12,280 --> 01:39:14,280
Speaker 14: of those be something that you're like, Wow, that was great,

1962
01:39:14,280 --> 01:39:15,000
Speaker 14: I'll buy it again.

1963
01:39:15,360 --> 01:39:17,120
Speaker 1: And what type of price point are we talking?

1964
01:39:17,920 --> 01:39:20,760
Speaker 14: So the product's range in price from three dollars all

1965
01:39:20,760 --> 01:39:23,280
Speaker 14: the way up to about ten dollars on the high end,

1966
01:39:24,160 --> 01:39:27,280
Speaker 14: our average item is about six fifty. You can also

1967
01:39:27,320 --> 01:39:29,160
Speaker 14: get a discount if you're using our app. There's a

1968
01:39:29,200 --> 01:39:31,880
Speaker 14: loyalty program, but then we also offer twenty five percent

1969
01:39:31,920 --> 01:39:34,960
Speaker 14: off at the airport. So on average, our average ticket

1970
01:39:35,000 --> 01:39:36,440
Speaker 14: is actually lower than McDonald's.

1971
01:39:36,520 --> 01:39:38,320
Speaker 1: So tell me about the tech that helps you get

1972
01:39:38,320 --> 01:39:39,599
Speaker 1: these solids in these machines.

1973
01:39:40,240 --> 01:39:43,479
Speaker 14: Yeah, So the core technology for Farmer's Fridge is really

1974
01:39:43,479 --> 01:39:46,719
Speaker 14: about inventory management, so we can see in real time

1975
01:39:46,760 --> 01:39:49,920
Speaker 14: what's in every single fridge across the country, and then

1976
01:39:50,080 --> 01:39:54,280
Speaker 14: every day we're making tens of thousands of meals, and

1977
01:39:54,320 --> 01:39:56,120
Speaker 14: so the idea is we don't actually know where they're

1978
01:39:56,160 --> 01:39:58,479
Speaker 14: going until the end of the day because that gives

1979
01:39:58,560 --> 01:40:01,040
Speaker 14: us as much time the day to get the sales

1980
01:40:01,120 --> 01:40:04,639
Speaker 14: data from the fridges, and then a cost function algorithm runs.

1981
01:40:04,840 --> 01:40:07,360
Speaker 14: So essentially, it's looking at what's the inventory in the network,

1982
01:40:07,400 --> 01:40:10,040
Speaker 14: how many products that you produce, and things like the

1983
01:40:10,040 --> 01:40:13,880
Speaker 14: weather or tsa checkpoint traffic to say this is where

1984
01:40:13,920 --> 01:40:16,920
Speaker 14: we think you should send everything to maximize the profitability

1985
01:40:17,000 --> 01:40:19,719
Speaker 14: and reduce the amount of unsold inventory the next day.

1986
01:40:20,280 --> 01:40:22,600
Speaker 14: So imagine like we kind of get that report and

1987
01:40:22,640 --> 01:40:25,280
Speaker 14: everybody snaps into action. We're picking and packing the food,

1988
01:40:25,320 --> 01:40:27,000
Speaker 14: putting it onto trucks and getting it out.

1989
01:40:26,880 --> 01:40:27,519
Speaker 1: To the fridges.

1990
01:40:28,040 --> 01:40:30,759
Speaker 14: And over the last year we've even invested in pushing

1991
01:40:30,800 --> 01:40:34,360
Speaker 14: that prediction downstream. So what that means is we make

1992
01:40:34,400 --> 01:40:37,920
Speaker 14: it once at our initial production facility, but then we'll

1993
01:40:37,920 --> 01:40:40,120
Speaker 14: make it multiple points along the way. So when a

1994
01:40:40,200 --> 01:40:43,240
Speaker 14: driver gets to the airport, let's say a flight got

1995
01:40:43,240 --> 01:40:44,760
Speaker 14: in late and a bunch of people were hungry. He

1996
01:40:44,800 --> 01:40:48,720
Speaker 14: bought ten salads. His drivers app he actually carries an

1997
01:40:48,720 --> 01:40:52,400
Speaker 14: iPad with him, will tell him here's where you should

1998
01:40:52,400 --> 01:40:54,960
Speaker 14: actually take this item from this fridge on your route

1999
01:40:54,960 --> 01:40:56,960
Speaker 14: and put it into this fridge on your route, and

2000
01:40:57,000 --> 01:41:00,360
Speaker 14: it's giving them all that feedback in real time start

2001
01:41:00,360 --> 01:41:02,960
Speaker 14: to finish. The whole technology process is about how do

2002
01:41:03,000 --> 01:41:06,000
Speaker 14: you make fresh food scalable? And really that's about inventory management.

2003
01:41:06,640 --> 01:41:08,360
Speaker 1: The one question I had was when I bought my

2004
01:41:08,439 --> 01:41:10,200
Speaker 1: salad and I took it on my flight, how long

2005
01:41:10,240 --> 01:41:12,519
Speaker 1: do I have to eat this? How long can I

2006
01:41:12,600 --> 01:41:15,000
Speaker 1: keep this salad out of the fridge and still consume

2007
01:41:15,040 --> 01:41:16,400
Speaker 1: it safely? Yeah?

2008
01:41:16,439 --> 01:41:19,200
Speaker 14: So, I mean, obviously I recommend eating the salad when

2009
01:41:19,200 --> 01:41:21,599
Speaker 14: you get out of the fridge for just taste and quality,

2010
01:41:21,640 --> 01:41:25,880
Speaker 14: because it's cold and it's crisp. But generally speaking, the

2011
01:41:26,200 --> 01:41:28,280
Speaker 14: guidelines for fresh food or you want to keep it

2012
01:41:28,680 --> 01:41:32,320
Speaker 14: under forty degrees. If it's over forty degrees after four hours,

2013
01:41:32,320 --> 01:41:35,120
Speaker 14: you definitely want to throw it away. US For example,

2014
01:41:35,160 --> 01:41:37,720
Speaker 14: the fridge actually if it goes above forty degrees for

2015
01:41:37,800 --> 01:41:39,360
Speaker 14: more than an hour will shut down.

2016
01:41:39,439 --> 01:41:40,479
Speaker 1: You cannot buy anything.

2017
01:41:41,160 --> 01:41:43,840
Speaker 14: So but in general, if you're a consumer, you're on

2018
01:41:43,880 --> 01:41:46,280
Speaker 14: your flight, you have before our flight, you bought that salad,

2019
01:41:46,400 --> 01:41:48,560
Speaker 14: you should still eat it. Is my recommendation.

2020
01:41:49,520 --> 01:41:51,360
Speaker 1: What's the goal of all this, what's the goal of

2021
01:41:51,400 --> 01:41:54,360
Speaker 1: Farmer's Fridge. The goal is really simple.

2022
01:41:54,439 --> 01:41:56,799
Speaker 14: Farmer's Fridge wants to make fresh, healthy food as accessible

2023
01:41:56,800 --> 01:41:59,160
Speaker 14: as a candy bar. And what that means is you

2024
01:41:59,200 --> 01:42:01,639
Speaker 14: should anytime you see a candy bar, have the option

2025
01:42:01,720 --> 01:42:03,920
Speaker 14: to also get a salad, not because you shouldn't have

2026
01:42:03,960 --> 01:42:06,120
Speaker 14: a candy bar, but just because we're going to give

2027
01:42:06,160 --> 01:42:06,840
Speaker 14: people the option.

2028
01:42:06,920 --> 01:42:08,120
Speaker 1: We don't even want you to think.

2029
01:42:07,920 --> 01:42:10,720
Speaker 14: About this as healthy food. It's just something that's convenient

2030
01:42:10,760 --> 01:42:12,920
Speaker 14: and affordable and tastes good, and so you want to

2031
01:42:12,960 --> 01:42:15,519
Speaker 14: buy more of it. And so until we're kind of

2032
01:42:15,560 --> 01:42:18,720
Speaker 14: everywhere and that's true, we're gonna keep going.

2033
01:42:18,960 --> 01:42:21,640
Speaker 1: Luke Saunders from farmers Fridge dot com, thanks so much

2034
01:42:21,680 --> 01:42:23,840
Speaker 1: for joining me today. Thank you so much for having me,

2035
01:42:23,880 --> 01:42:26,599
Speaker 1: appreciating on coming up more of your phone calls at

2036
01:42:26,640 --> 01:42:29,160
Speaker 1: Triple eight rich one oh one, you are listening to

2037
01:42:29,640 --> 01:42:35,960
Speaker 1: rich on Tech. Welcome back to rich on Tech. Rich

2038
01:42:36,000 --> 01:42:40,360
Speaker 1: DeMuro here hanging out with you, talking technology. Website for

2039
01:42:40,400 --> 01:42:44,800
Speaker 1: the show is richon Tech dot TV. Now it's time

2040
01:42:44,840 --> 01:42:47,559
Speaker 1: for the feedback segment. These are the emails and the

2041
01:42:47,600 --> 01:42:51,160
Speaker 1: comments I get from you, and for the last show

2042
01:42:51,360 --> 01:42:54,439
Speaker 1: of the year, I figured I would do something special.

2043
01:42:54,920 --> 01:42:57,360
Speaker 1: Now I post a lot on social media, but I

2044
01:42:57,439 --> 01:43:00,240
Speaker 1: can't always respond to each and every comment. But I

2045
01:43:00,280 --> 01:43:03,000
Speaker 1: do read a lot of them, so I figured for

2046
01:43:03,120 --> 01:43:06,599
Speaker 1: this show I would read your comments about the show.

2047
01:43:07,240 --> 01:43:09,439
Speaker 1: It was a big change for me to start something

2048
01:43:09,479 --> 01:43:12,320
Speaker 1: new after Leo had been doing this for so long.

2049
01:43:12,800 --> 01:43:15,760
Speaker 1: But fifty two shows later, if you count this one,

2050
01:43:16,080 --> 01:43:18,720
Speaker 1: I am so glad you stuck with me, and hopefully

2051
01:43:19,120 --> 01:43:21,960
Speaker 1: I found some new listeners as well. And by the way,

2052
01:43:21,960 --> 01:43:24,000
Speaker 1: we're gonna do this again next year. I can't wait

2053
01:43:24,080 --> 01:43:26,479
Speaker 1: to bring you more tech news, more interviews, more tips,

2054
01:43:26,520 --> 01:43:29,960
Speaker 1: more tricks, more gadgets to make your life easier and

2055
01:43:30,080 --> 01:43:34,360
Speaker 1: help you feel more informed. Without further ado, let's go

2056
01:43:34,439 --> 01:43:37,720
Speaker 1: to the feedbag. Art says, very impressed with how you

2057
01:43:37,800 --> 01:43:42,080
Speaker 1: inform the masses about cyber and social media. Yes, that's

2058
01:43:42,080 --> 01:43:45,880
Speaker 1: a big part of the show. Cyber security is a

2059
01:43:46,160 --> 01:43:49,479
Speaker 1: huge deal in this world, and just staying ahead of

2060
01:43:49,520 --> 01:43:54,160
Speaker 1: these scam artists is a big part of avoiding falling

2061
01:43:54,240 --> 01:43:56,960
Speaker 1: victim to a lot of this stuff. Jim says, you

2062
01:43:57,040 --> 01:44:01,080
Speaker 1: are the best. Rich listening as always from Phoenix, Arizona.

2063
01:44:01,680 --> 01:44:05,880
Speaker 1: Thank you Jim for listening from Phoenix, Arizona. Caroline says

2064
01:44:06,040 --> 01:44:10,040
Speaker 1: I loved you on TV then on Tech Tuesdays with Handel.

2065
01:44:10,439 --> 01:44:13,200
Speaker 1: Thank you, Rich, You are so kind giving advice to

2066
01:44:13,240 --> 01:44:17,120
Speaker 1: the seniors and others that are not tech savvy, not

2067
01:44:17,439 --> 01:44:20,680
Speaker 1: in big letters, and yes, the advice to seniors and

2068
01:44:20,720 --> 01:44:22,960
Speaker 1: others that are not tech savvy. That is the whole

2069
01:44:23,040 --> 01:44:26,480
Speaker 1: point of this show. Is that I want the average

2070
01:44:26,520 --> 01:44:29,559
Speaker 1: person to be informed about this stuff. That is the thing.

2071
01:44:30,040 --> 01:44:33,720
Speaker 1: Techi's can listen and enjoy the information, but if you're

2072
01:44:33,760 --> 01:44:37,400
Speaker 1: not techie, you can still listen and enjoy learning in

2073
01:44:37,439 --> 01:44:41,200
Speaker 1: a very easy to understand way. Ronnie says, love your show,

2074
01:44:41,320 --> 01:44:44,719
Speaker 1: kept it sweet and simple. Sue says, always learn something

2075
01:44:44,800 --> 01:44:48,000
Speaker 1: new on your informative show. Thank you, Sue, I'm glad

2076
01:44:48,040 --> 01:44:50,760
Speaker 1: that you do that. Greg says Merry Christmas twenty twenty three.

2077
01:44:50,840 --> 01:44:53,439
Speaker 1: Much happiness and blessings to you and your lovely family.

2078
01:44:53,800 --> 01:44:57,759
Speaker 1: Happy Holidays, Happy Holidays, and Merry Christmas to you as well. Greg.

2079
01:44:58,160 --> 01:45:01,560
Speaker 1: Jeffrey says, I am a local truck in southern California

2080
01:45:01,600 --> 01:45:04,680
Speaker 1: and listen to Rich every Saturday morning. I believe I

2081
01:45:04,760 --> 01:45:07,960
Speaker 1: was even one of his first listeners ever asking questions

2082
01:45:08,000 --> 01:45:10,240
Speaker 1: on the radio. When he started it was about my

2083
01:45:10,360 --> 01:45:13,679
Speaker 1: Apple TV. Let me see, Jeffrey, do I remember that one?

2084
01:45:13,760 --> 01:45:15,880
Speaker 1: I think I do. Actually, I think your Apple TV

2085
01:45:16,200 --> 01:45:17,800
Speaker 1: was I don't know, it's been a while. I can't

2086
01:45:17,840 --> 01:45:20,479
Speaker 1: believe from day one to now we have gone an

2087
01:45:20,640 --> 01:45:24,120
Speaker 1: entire year. That is wild. Mike says, Rich, thank you,

2088
01:45:24,160 --> 01:45:26,519
Speaker 1: my friend for taking my call in question. It is

2089
01:45:26,600 --> 01:45:29,479
Speaker 1: always great to talk with you, buddy. Your radio show

2090
01:45:29,560 --> 01:45:32,960
Speaker 1: is amazing. Keep up the good work. Merry Christmas to

2091
01:45:33,000 --> 01:45:35,760
Speaker 1: you and your family. Merry Christmas to you, Mike. Mike

2092
01:45:35,920 --> 01:45:39,559
Speaker 1: was a listener of this show when I did it

2093
01:45:39,600 --> 01:45:42,960
Speaker 1: as a podcast. There were many iterations of this show,

2094
01:45:43,000 --> 01:45:46,000
Speaker 1: so it started out as a Facebook live which became

2095
01:45:46,040 --> 01:45:48,120
Speaker 1: a podcast, and I would basically just sit in front

2096
01:45:48,120 --> 01:45:50,519
Speaker 1: of my computer and I rigged up a way to

2097
01:45:50,560 --> 01:45:53,599
Speaker 1: have people call in the show from their cell phone

2098
01:45:53,640 --> 01:45:55,880
Speaker 1: and I answered it on my cell phone. It was

2099
01:45:55,920 --> 01:45:58,280
Speaker 1: not pretty, believe me. We have a much better system

2100
01:45:58,320 --> 01:46:01,040
Speaker 1: now with Kim and our call screener and our phone system.

2101
01:46:01,280 --> 01:46:03,439
Speaker 1: But it was fun and some of the same people

2102
01:46:03,479 --> 01:46:06,160
Speaker 1: called over and over. Mike was one of them. Thanks Mike,

2103
01:46:06,600 --> 01:46:11,160
Speaker 1: Guy says, as always great stuff in caps. Thank you guy,

2104
01:46:11,920 --> 01:46:14,880
Speaker 1: Lily says, listening to you while I do my Saturday

2105
01:46:14,920 --> 01:46:19,599
Speaker 1: house chores, I enjoy your show from La Joya. Thank you, Lily,

2106
01:46:19,680 --> 01:46:23,200
Speaker 1: listening from La Joya. That is a beautiful place. Bruce says,

2107
01:46:23,240 --> 01:46:26,439
Speaker 1: you are considerate, you care, and we appreciate your efforts.

2108
01:46:26,640 --> 01:46:29,880
Speaker 1: Thank you rich Well. Thank you Bruce for noticing that,

2109
01:46:30,000 --> 01:46:32,200
Speaker 1: because I do try to be considerate, I do care,

2110
01:46:32,320 --> 01:46:35,240
Speaker 1: and I'm glad you appreciate my effort because it is

2111
01:46:35,280 --> 01:46:37,559
Speaker 1: a lot of effort. I work five days at the

2112
01:46:37,560 --> 01:46:39,479
Speaker 1: TV station that I come in here to do the

2113
01:46:39,560 --> 01:46:42,559
Speaker 1: radio show, and so believe me, I do this because

2114
01:46:42,600 --> 01:46:44,880
Speaker 1: I really love it and I really do want to

2115
01:46:44,920 --> 01:46:47,880
Speaker 1: reach as many people as possible and help them with

2116
01:46:47,880 --> 01:46:51,080
Speaker 1: their technology. Susan says, never miss you listening now, You're

2117
01:46:51,080 --> 01:46:54,960
Speaker 1: the best. We listen every Saturday on KFI. Thank you

2118
01:46:55,080 --> 01:46:58,480
Speaker 1: Susan for listening on KFI, our big station in Los Angeles.

2119
01:46:58,920 --> 01:47:01,400
Speaker 1: Michelle says, I really like your radio show. I listened

2120
01:47:01,439 --> 01:47:03,920
Speaker 1: on the iHeart app while working at home. I've been

2121
01:47:03,960 --> 01:47:06,360
Speaker 1: working on shortcuts. I built one to detect when I'm

2122
01:47:06,360 --> 01:47:09,799
Speaker 1: at the office to turn down my ringer volume. Good stuff,

2123
01:47:10,479 --> 01:47:13,599
Speaker 1: Thanks Michelle. We talked about shortcuts on the show. We

2124
01:47:13,640 --> 01:47:16,479
Speaker 1: had Matthew Cassanelli on the show, and he talked about

2125
01:47:16,520 --> 01:47:20,280
Speaker 1: those little sort of programming hacks you can do on

2126
01:47:20,320 --> 01:47:23,519
Speaker 1: your iPhone that automate certain tasks, So I'm glad that

2127
01:47:23,560 --> 01:47:25,439
Speaker 1: you figure that out. Maria says, thank you for all

2128
01:47:25,479 --> 01:47:28,360
Speaker 1: the good information you give us. Rich Mike says, was

2129
01:47:28,600 --> 01:47:30,960
Speaker 1: just listening to Rich on tech in the car. Keep

2130
01:47:30,960 --> 01:47:34,320
Speaker 1: bringing us to good tech. It always amazes me when

2131
01:47:34,400 --> 01:47:36,320
Speaker 1: people come up to me and they say, Rich, I

2132
01:47:36,360 --> 01:47:39,000
Speaker 1: can listen to you in my car. It's still even

2133
01:47:39,040 --> 01:47:41,400
Speaker 1: though I know how radio works and I know this show,

2134
01:47:41,479 --> 01:47:43,320
Speaker 1: but it's still just wild to me that you can

2135
01:47:43,360 --> 01:47:45,600
Speaker 1: tune in. And I think this really occurred to me

2136
01:47:45,640 --> 01:47:48,320
Speaker 1: when I was on vacation and I just found a

2137
01:47:48,360 --> 01:47:50,960
Speaker 1: local station that was playing the show and I could

2138
01:47:50,960 --> 01:47:52,840
Speaker 1: hear myself. It was a tape show, and it was

2139
01:47:52,960 --> 01:47:54,599
Speaker 1: just I only do that a couple times a year,

2140
01:47:54,800 --> 01:47:57,479
Speaker 1: but it was just so wild to hear myself on

2141
01:47:57,600 --> 01:48:01,040
Speaker 1: a random radio station in a town. It was really

2142
01:48:01,080 --> 01:48:04,760
Speaker 1: really cool. Pat says, great show on KFI. Jim says,

2143
01:48:04,800 --> 01:48:07,679
Speaker 1: absolutely nobody does it better than Rich with two thumbs up.

2144
01:48:08,320 --> 01:48:11,000
Speaker 1: Elvira says, I learned so much from your show. I

2145
01:48:11,040 --> 01:48:13,439
Speaker 1: am not very techy, but with your show, I have

2146
01:48:13,560 --> 01:48:16,040
Speaker 1: learned a few things. Thank you, Elvira. That is the

2147
01:48:16,720 --> 01:48:20,440
Speaker 1: hope here Karen says, sometimes I listen to live and podcast.

2148
01:48:20,560 --> 01:48:25,000
Speaker 1: Oh wow, double dipping. Thank you Karen for listening to both. Hey,

2149
01:48:25,200 --> 01:48:27,160
Speaker 1: you know if you miss something live, you get the podcast.

2150
01:48:27,200 --> 01:48:29,680
Speaker 1: Why not. Casey says, great show, but it was a

2151
01:48:29,760 --> 01:48:32,559
Speaker 1: rookie move to say Alexa as many times as you did.

2152
01:48:32,880 --> 01:48:36,639
Speaker 1: A couple of weeks ago, my echoes lost their robot minds.

2153
01:48:38,240 --> 01:48:41,000
Speaker 1: This is a real problem because I'm always talking about

2154
01:48:41,000 --> 01:48:44,200
Speaker 1: these smart assistants, you know, whether it is Google, whether

2155
01:48:44,280 --> 01:48:47,720
Speaker 1: it's alex A, whether it's Siri, and they activate and

2156
01:48:47,760 --> 01:48:50,559
Speaker 1: you're usually listening on the device perhaps that these things

2157
01:48:50,600 --> 01:48:53,360
Speaker 1: are they're in the room, and yeah, it's a problem.

2158
01:48:53,400 --> 01:48:56,360
Speaker 1: So I'm trying. Drew says I've listened to you every

2159
01:48:56,479 --> 01:48:59,400
Speaker 1: week through your podcast. I love your show and the format.

2160
01:48:59,479 --> 01:49:03,519
Speaker 1: Thank you. I appreciate it. Eileen says, we really enjoy

2161
01:49:03,720 --> 01:49:06,240
Speaker 1: the show. Betty says, love your show.

2162
01:49:06,320 --> 01:49:06,479
Speaker 3: Rick.

2163
01:49:06,640 --> 01:49:08,519
Speaker 1: I love when people call me Rick because I don't

2164
01:49:08,560 --> 01:49:11,040
Speaker 1: ever call myself Rick, but people do. Oh wow, we

2165
01:49:11,080 --> 01:49:13,559
Speaker 1: got a bunch more. Let's see here. Leo says, great show.

2166
01:49:13,560 --> 01:49:16,920
Speaker 1: Always educational and I'm so happy to listen to something

2167
01:49:16,920 --> 01:49:19,360
Speaker 1: on the radio that is about someone who sincerely wants

2168
01:49:19,400 --> 01:49:23,240
Speaker 1: to help another. Thank you well, thank you, Leo. I

2169
01:49:23,280 --> 01:49:25,639
Speaker 1: don't think that's the Leo, but it is a Leo.

2170
01:49:26,080 --> 01:49:28,640
Speaker 1: Jones says every weekend I listen, and Frank says, I

2171
01:49:28,680 --> 01:49:31,160
Speaker 1: would love to listen to your show. However, I acquired

2172
01:49:31,200 --> 01:49:36,439
Speaker 1: a BMWIFO full electric and it has no AM radio. Frank, yes,

2173
01:49:36,600 --> 01:49:40,160
Speaker 1: you and all the tesla's out there. In Los Angeles,

2174
01:49:40,160 --> 01:49:43,640
Speaker 1: you can actually listen on Coast HD two. They simulcast

2175
01:49:43,680 --> 01:49:46,040
Speaker 1: the show or the KFI signal, I should say, But

2176
01:49:46,160 --> 01:49:48,680
Speaker 1: in other cities it all depends. I think in some

2177
01:49:48,840 --> 01:49:52,120
Speaker 1: cities the AM stations are on an HD two. You

2178
01:49:52,200 --> 01:49:53,880
Speaker 1: just have to look for that information. But you can

2179
01:49:53,920 --> 01:49:58,400
Speaker 1: always use an app as well to listen live. Richard says, Hey, Rick,

2180
01:49:58,560 --> 01:50:02,040
Speaker 1: I really enjoy your show. Up the good work. Erica says,

2181
01:50:02,120 --> 01:50:05,280
Speaker 1: all the time I listen, I learned something new each week.

2182
01:50:06,000 --> 01:50:09,080
Speaker 1: Thank you, Daniel, and Alabama says, great show and great

2183
01:50:09,120 --> 01:50:12,080
Speaker 1: moving into the slot. Although I've always been a podcast listener,

2184
01:50:12,200 --> 01:50:16,120
Speaker 1: Leo or rich versus the radio do mostly to my location. Thankfully,

2185
01:50:16,120 --> 01:50:18,120
Speaker 1: that means I was listening to you for quite some

2186
01:50:18,280 --> 01:50:21,920
Speaker 1: time before the transition. Rick says, I've listened to Leo

2187
01:50:22,040 --> 01:50:24,559
Speaker 1: for years. I was disappointed in his retirement, but you

2188
01:50:24,560 --> 01:50:27,599
Speaker 1: have stepped up to the plate. Very well. Good job, Oscar,

2189
01:50:27,720 --> 01:50:31,080
Speaker 1: says long time listener. Enjoy your one of a kind

2190
01:50:31,520 --> 01:50:36,400
Speaker 1: show providing a gambit of information, tips and help. Oscar,

2191
01:50:36,520 --> 01:50:39,240
Speaker 1: thank you so much, and I appreciate all of the

2192
01:50:39,439 --> 01:50:43,760
Speaker 1: kind words. Believe me, it does not go unnoticed. I

2193
01:50:43,880 --> 01:50:46,000
Speaker 1: love when I hear from you, and I love the

2194
01:50:46,040 --> 01:50:48,960
Speaker 1: feedback on the show, good or bad. Believe me, I

2195
01:50:49,080 --> 01:50:53,080
Speaker 1: do take the constructive criticism as well. But it sounds

2196
01:50:53,120 --> 01:50:55,000
Speaker 1: like you like the show. So I'm gonna keep doing

2197
01:50:55,040 --> 01:50:57,799
Speaker 1: what I do and thank you so much for listening.

2198
01:50:58,160 --> 01:51:00,479
Speaker 1: You can always find me on social media. I'm mostly

2199
01:51:00,520 --> 01:51:02,760
Speaker 1: on Instagram, but I'm also on Facebook and x. I

2200
01:51:02,800 --> 01:51:06,160
Speaker 1: am at rich on Tech on all of those places. Now,

2201
01:51:06,160 --> 01:51:08,120
Speaker 1: if you don't subscribe to this show as a podcast,

2202
01:51:08,240 --> 01:51:10,679
Speaker 1: just search rich on Tech in your favorite audio app

2203
01:51:10,720 --> 01:51:13,200
Speaker 1: and you'll never miss a thing. And if you like

2204
01:51:13,280 --> 01:51:15,880
Speaker 1: what you hear right here, be sure to watch my

2205
01:51:15,960 --> 01:51:19,040
Speaker 1: TV segments. I cover a wide variety of tech topics.

2206
01:51:19,439 --> 01:51:22,960
Speaker 1: Just go to Richontech dot tv to watch them. If

2207
01:51:23,000 --> 01:51:25,240
Speaker 1: you can believe it, that's going to do it. For

2208
01:51:25,439 --> 01:51:29,000
Speaker 1: one year of this show. Next week we'll get a

2209
01:51:29,040 --> 01:51:31,719
Speaker 1: preview of CS in Las Vegas, one of the biggest

2210
01:51:31,760 --> 01:51:34,800
Speaker 1: tech shows in the world. That's where I'm headed next.

2211
01:51:35,320 --> 01:51:37,519
Speaker 1: Thank you so much for listening. There are so many

2212
01:51:37,520 --> 01:51:40,400
Speaker 1: ways you can spend your time. I really do appreciate

2213
01:51:40,439 --> 01:51:41,679
Speaker 1: you spending it right.

2214
01:51:41,520 --> 01:51:42,240
Speaker 12: Here with me.

2215
01:51:42,800 --> 01:51:46,639
Speaker 1: Thanks to everyone who makes this show possible, Bobo, Kim, Bill,

2216
01:51:46,880 --> 01:51:51,920
Speaker 1: Adam Robin, Julie, the engineers, and of course you. My

2217
01:51:52,040 --> 01:51:54,800
Speaker 1: name is rich Demiro. Have a happy New Year. I'll

2218
01:51:54,800 --> 01:51:56,200
Speaker 1: talk to you real soon.