1 00:00:00,400 --> 00:00:04,560 Speaker 1: It's another Jubal phone prank Mornings on the twenties only 2 00:00:04,600 --> 00:00:14,160 Speaker 1: on the new Hits one of six pint one. What Hello, 3 00:00:14,920 --> 00:00:17,880 Speaker 1: Hey there, it's a great day at Cable. I was 4 00:00:17,920 --> 00:00:20,600 Speaker 1: looking for our customer, Wesley, who. 5 00:00:20,760 --> 00:00:24,720 Speaker 2: Has Yeah, it's about time. I've been waiting all day 6 00:00:24,760 --> 00:00:25,680 Speaker 2: for you guys to call me back. 7 00:00:25,880 --> 00:00:29,280 Speaker 1: Yes, I see on your account here that there is 8 00:00:29,280 --> 00:00:32,360 Speaker 1: something under review, and so I'm giving you a callback 9 00:00:32,400 --> 00:00:32,879 Speaker 1: to go over that. 10 00:00:33,760 --> 00:00:37,400 Speaker 2: Yeah. I told them I've already paid. I've already paid 11 00:00:37,400 --> 00:00:39,800 Speaker 2: my bill and you guys just suspended my bill. 12 00:00:40,320 --> 00:00:44,280 Speaker 1: Yeah, that'scessary account suspended on there. Hey Wesley, one second, 13 00:00:44,280 --> 00:00:46,320 Speaker 1: I got to put you on a brief hold since 14 00:00:46,320 --> 00:00:51,000 Speaker 1: General Tunnel Apartment real quick, that can handle wrote, I've 15 00:00:51,040 --> 00:00:55,280 Speaker 1: been waiting all day. 16 00:00:55,960 --> 00:01:00,360 Speaker 3: Hello, oh Cable, this is Trevor. I were can the 17 00:01:00,680 --> 00:01:03,720 Speaker 3: last names department. So if you can just confirm your 18 00:01:03,800 --> 00:01:05,640 Speaker 3: last name, then I'll go ahead and get you over 19 00:01:05,680 --> 00:01:07,080 Speaker 3: to somebody who can help you work. 20 00:01:07,040 --> 00:01:08,520 Speaker 2: In the last name What do you what do you 21 00:01:08,520 --> 00:01:10,240 Speaker 2: mean you work in the last named department. 22 00:01:10,680 --> 00:01:13,920 Speaker 3: If you can just confirm your last name, then I'll 23 00:01:13,959 --> 00:01:16,120 Speaker 3: send you over to someone who can help you with 24 00:01:16,280 --> 00:01:16,960 Speaker 3: your issue. 25 00:01:20,560 --> 00:01:22,760 Speaker 2: Wesley is my name. You should be able to see 26 00:01:22,760 --> 00:01:23,679 Speaker 2: it on my boat. I don't know. 27 00:01:24,560 --> 00:01:27,120 Speaker 3: Thank you. Okay, it's been verified. I'm going to transfer 28 00:01:27,160 --> 00:01:30,559 Speaker 3: you to someone else now brief hold and then they'll 29 00:01:30,600 --> 00:01:31,880 Speaker 3: be on healthy shortly. 30 00:01:31,920 --> 00:01:33,880 Speaker 2: Okay, let me talk to somebody that can. 31 00:01:39,160 --> 00:01:42,759 Speaker 1: Yeah, this is Tao in the zip code department here cable. 32 00:01:42,760 --> 00:01:43,440 Speaker 1: Who might I speak with? 33 00:01:46,000 --> 00:01:46,920 Speaker 2: Is this a joke? 34 00:01:48,040 --> 00:01:52,040 Speaker 1: I'm so sorry about that. Well, I'm certainly not joking 35 00:01:52,040 --> 00:01:54,040 Speaker 1: with you. Is somebody joking with you? I don't know. 36 00:01:54,120 --> 00:01:56,600 Speaker 1: Is this a Wesley? 37 00:01:56,760 --> 00:01:58,600 Speaker 2: You have a zip The last guy said that there 38 00:01:58,640 --> 00:01:59,559 Speaker 2: was a last name department. 39 00:01:59,600 --> 00:02:03,400 Speaker 1: Now there's yes, Yes, you were just transferred over to 40 00:02:03,440 --> 00:02:05,000 Speaker 1: me from the last name department. 41 00:02:05,520 --> 00:02:09,280 Speaker 2: I no, sir, listen to me. Listen to me. I 42 00:02:09,280 --> 00:02:10,600 Speaker 2: need to be put on the phone with somebody that 43 00:02:10,680 --> 00:02:12,400 Speaker 2: can get my WiFi on right now. 44 00:02:13,440 --> 00:02:14,959 Speaker 1: Okay, and I would love to do that for you, 45 00:02:15,160 --> 00:02:18,919 Speaker 1: because I see here your account has been suspended. 46 00:02:19,680 --> 00:02:22,880 Speaker 2: Yes, yes, it's been suspended. 47 00:02:23,000 --> 00:02:25,320 Speaker 1: Yes, trying to get that everybody. 48 00:02:26,600 --> 00:02:28,679 Speaker 2: I'm tired of talking to different people. I want to 49 00:02:28,680 --> 00:02:30,880 Speaker 2: be I want to talk to your manager. Give me. 50 00:02:30,919 --> 00:02:32,320 Speaker 2: I want to talk to your manager right now. 51 00:02:32,400 --> 00:02:34,160 Speaker 1: Yes, I can get you to the manager. I just 52 00:02:34,200 --> 00:02:36,160 Speaker 1: need to confirm your zip code and I can send 53 00:02:36,200 --> 00:02:37,000 Speaker 1: you wherever you want to go. 54 00:02:37,760 --> 00:02:40,120 Speaker 2: Okay, you have all my information. You should have it 55 00:02:40,160 --> 00:02:42,440 Speaker 2: on the bill. Everyone is asked. I asked the same 56 00:02:42,480 --> 00:02:44,360 Speaker 2: thing and I've given I've given it to all of you. 57 00:02:44,400 --> 00:02:45,200 Speaker 2: I don't understand why. 58 00:02:45,240 --> 00:02:47,200 Speaker 1: I can just confirm the zip code I get you 59 00:02:47,320 --> 00:02:47,720 Speaker 1: on the way. 60 00:02:49,440 --> 00:02:52,160 Speaker 2: Okay, it's it's the same zip code that's been on 61 00:02:52,200 --> 00:02:54,920 Speaker 2: the account for the entire time I've had the account. 62 00:02:55,120 --> 00:02:57,400 Speaker 1: Yes, but you know if you give me the numbers 63 00:02:57,440 --> 00:02:58,600 Speaker 1: on that, that'd be great. 64 00:03:00,040 --> 00:03:03,040 Speaker 2: Okay, it's it's it's seven. 65 00:03:04,720 --> 00:03:07,800 Speaker 1: Great, Thank you very much, Wesley. It has been confirmed. 66 00:03:07,800 --> 00:03:09,560 Speaker 1: I'm gonna get you on over to another department. They 67 00:03:09,560 --> 00:03:10,840 Speaker 1: can help you out one one is that going to 68 00:03:10,840 --> 00:03:11,639 Speaker 1: place you on a brief ob. 69 00:03:11,720 --> 00:03:12,600 Speaker 2: Why am I your kids? 70 00:03:19,720 --> 00:03:22,720 Speaker 1: It's a great day, Cable. Who am I speaking with? 71 00:03:23,080 --> 00:03:25,399 Speaker 1: And what can I do to you for this? Peedecins? 72 00:03:27,440 --> 00:03:32,480 Speaker 2: Okay, I need to get my WiFi back on. It's west. 73 00:03:33,520 --> 00:03:35,680 Speaker 2: I told you my name, told you all my information. 74 00:03:35,720 --> 00:03:38,240 Speaker 2: You should have my information on the suspended my account. 75 00:03:38,400 --> 00:03:40,960 Speaker 2: I can't tell you guys this anymore. I don't know 76 00:03:41,000 --> 00:03:42,640 Speaker 2: how many people have talking to you how many people 77 00:03:42,680 --> 00:03:44,720 Speaker 2: even work at your company? It's not even nothing to 78 00:03:44,760 --> 00:03:46,840 Speaker 2: the company. It's a local company. Why are so many 79 00:03:46,880 --> 00:03:52,760 Speaker 2: people working in so many different departments? Hello? 80 00:03:53,360 --> 00:03:58,760 Speaker 1: Mm hmm, hello, hell Oh I'm sorry you got you 81 00:03:58,800 --> 00:04:02,880 Speaker 1: were done talking there, you know, Wesley transparency. I was 82 00:04:02,880 --> 00:04:05,040 Speaker 1: looking at something like the computer completely spaced out. What 83 00:04:05,080 --> 00:04:05,680 Speaker 1: was the issue? 84 00:04:06,360 --> 00:04:09,880 Speaker 2: Oh my god, Gay, this is the worst customer service ever. Okay, 85 00:04:10,000 --> 00:04:12,800 Speaker 2: I've never experienced this in my entire life. I've talked 86 00:04:12,800 --> 00:04:14,680 Speaker 2: to like five billion different people. It's been wasting my 87 00:04:14,800 --> 00:04:16,960 Speaker 2: entire time. I want to get off. I want to 88 00:04:16,960 --> 00:04:19,240 Speaker 2: get off this cook on twitching my internet. I don't 89 00:04:19,240 --> 00:04:22,400 Speaker 2: even do anymore. It doesn't matter how good of internet 90 00:04:22,440 --> 00:04:27,320 Speaker 2: it is. Not forth the amount of retch this entire combination. 91 00:04:26,920 --> 00:04:35,240 Speaker 1: Is none, Wesley. This is actually Jubil from the Jewbil 92 00:04:35,279 --> 00:04:37,640 Speaker 1: Show doing a phone brank on you and your girlfriend. 93 00:04:37,640 --> 00:04:44,320 Speaker 1: Tessa set you up. Wait, it's a joke. She said 94 00:04:44,320 --> 00:04:46,599 Speaker 1: that you've been having trouble with the cable company and 95 00:04:46,880 --> 00:04:47,839 Speaker 1: she wanted to mess with you. 96 00:04:51,880 --> 00:04:58,680 Speaker 2: Oh my god, killer god. I was about ready to 97 00:04:59,080 --> 00:05:04,160 Speaker 2: throw my phone dropped this brigand room 98 00:05:04,480 --> 00:05:08,000 Speaker 1: Wake up every morning with Jubile phone Franks weekday mornings 99 00:05:08,040 --> 00:05:08,840 Speaker 1: on the twenties