1 00:00:00,280 --> 00:00:04,640 Speaker 1: Now here's a highlight from coast to coast am on iHeartRadio. 2 00:00:04,840 --> 00:00:06,440 Speaker 2: Ken, how did you get involved in this? 3 00:00:08,520 --> 00:00:12,280 Speaker 3: I was in the marketing business for about twenty years, 4 00:00:12,760 --> 00:00:19,840 Speaker 3: had an advertising agency and in Connecticut, and we lost 5 00:00:19,880 --> 00:00:22,880 Speaker 3: one of our major clients. We couldn't figure out why. 6 00:00:23,440 --> 00:00:28,040 Speaker 3: We had American Honda Motorcycle as a client. And we 7 00:00:28,120 --> 00:00:30,760 Speaker 3: had one hundred and forty dealers and the Northeast from 8 00:00:31,240 --> 00:00:33,479 Speaker 3: Maine to Pittsburgh to Washington, d C. And we were 9 00:00:33,520 --> 00:00:38,640 Speaker 3: selling motorcycles like crazy in the late eighties. Bikes came 10 00:00:38,680 --> 00:00:42,320 Speaker 3: in in the late eighties and put them in the dealerships, 11 00:00:42,720 --> 00:00:46,879 Speaker 3: spent millions of dollars on radio, TV, newspaper billboards. And 12 00:00:47,000 --> 00:00:49,320 Speaker 3: I get a call from American Honda in California and 13 00:00:49,360 --> 00:00:52,559 Speaker 3: they said, Ken, did you run the ads and keep man? 14 00:00:52,600 --> 00:00:55,280 Speaker 3: I'm not liking that question. I said, what's up? And 15 00:00:55,280 --> 00:00:57,720 Speaker 3: they said, we don't have any traffic. There's no traffic 16 00:00:57,760 --> 00:01:03,480 Speaker 3: in the dealerships. And they said, but Kawasaki, Suzuki and Yamaha, 17 00:01:03,800 --> 00:01:07,880 Speaker 3: the big competition, has the exact same problem, and Harley 18 00:01:07,959 --> 00:01:11,440 Speaker 3: is selling them like crazy. Soud Honda was just scratching 19 00:01:11,480 --> 00:01:16,360 Speaker 3: your head. So from nineteen eighty six to nineteen ninety two. 20 00:01:16,400 --> 00:01:19,759 Speaker 3: We tried everything, and eventually all of our dealers closed. 21 00:01:20,200 --> 00:01:24,520 Speaker 3: Can you imagine they just closed? So we said, well, 22 00:01:24,600 --> 00:01:30,520 Speaker 3: that's that the rest of the story. Nineteen ninety six 23 00:01:30,600 --> 00:01:33,840 Speaker 3: Clinton versus Dole October of the year and reading a 24 00:01:33,880 --> 00:01:42,360 Speaker 3: newspaper here in Connecticut, I was talking about why a 25 00:01:42,400 --> 00:01:48,040 Speaker 3: particular part of our population, a Generation X that's born 26 00:01:48,880 --> 00:01:56,640 Speaker 3: nineteen sixty five to eighty four, is not voting. And 27 00:01:58,160 --> 00:02:00,760 Speaker 3: so we did some homework and discovered that Generation X 28 00:02:00,880 --> 00:02:04,920 Speaker 3: is small. There's actually nine million fewer people in Generation X, 29 00:02:05,640 --> 00:02:08,400 Speaker 3: and from peak to valley it's it's the peak of 30 00:02:08,400 --> 00:02:10,880 Speaker 3: the boomers to the trough of Generation X is about 31 00:02:10,919 --> 00:02:13,960 Speaker 3: a thirty five percent free fall. So wherever Generation X goes, 32 00:02:14,360 --> 00:02:18,880 Speaker 3: they wipe out markets. So that's what got me started. 33 00:02:20,320 --> 00:02:22,760 Speaker 2: And then what turns it around? How does a company 34 00:02:22,800 --> 00:02:24,520 Speaker 2: decide what to do for the future. 35 00:02:25,680 --> 00:02:31,320 Speaker 3: The companies absolutely positively have to know who their end 36 00:02:31,440 --> 00:02:34,280 Speaker 3: user market is, not who they're selling to, because they 37 00:02:34,320 --> 00:02:38,640 Speaker 3: might be selling to a conglomerate someplace, or to buyers 38 00:02:38,680 --> 00:02:43,360 Speaker 3: that are unrepresentative of the end users. You have to 39 00:02:43,639 --> 00:02:48,360 Speaker 3: know end users, and if your end user market's getting big, 40 00:02:48,840 --> 00:02:52,040 Speaker 3: you have opportunity. If it's getting small, it's time to bail. 41 00:02:53,560 --> 00:02:57,440 Speaker 2: Let me use Amazon dot Com as an example. When 42 00:02:57,520 --> 00:03:00,919 Speaker 2: Jeff Bezols started his company with his life at the time, 43 00:03:01,760 --> 00:03:04,399 Speaker 2: he was selling books out of his garage. I mean 44 00:03:04,440 --> 00:03:06,560 Speaker 2: that was his intent. I ran into him a couple 45 00:03:06,680 --> 00:03:10,920 Speaker 2: months ago, by the way, real genius guy. But he 46 00:03:11,000 --> 00:03:15,000 Speaker 2: did not anticipate at that time that he'd be the 47 00:03:15,040 --> 00:03:20,800 Speaker 2: world's largest retailer selling online. Yeah, he kind of like 48 00:03:20,880 --> 00:03:24,760 Speaker 2: stumbled into it. He just because I remember guests in 49 00:03:24,880 --> 00:03:27,760 Speaker 2: the beginning of Amazon. I'd say, so, where do we 50 00:03:27,800 --> 00:03:30,200 Speaker 2: get your book? You know, you're thinking bookstores and stuff, 51 00:03:30,200 --> 00:03:34,000 Speaker 2: and they'd be saying Amazon dot com. Amazon dot com. 52 00:03:34,000 --> 00:03:37,960 Speaker 2: But who would ever think that it would explode into 53 00:03:38,000 --> 00:03:42,840 Speaker 2: the retail establishment. It is to the point where that company, 54 00:03:43,000 --> 00:03:47,480 Speaker 2: Amazon dot Com has hurt bricks and mortars retail stores 55 00:03:47,520 --> 00:03:48,680 Speaker 2: all around the country. 56 00:03:49,360 --> 00:03:58,360 Speaker 3: Sure, and they can anticipate even doing more. There are 57 00:03:58,360 --> 00:04:01,120 Speaker 3: a couple of monster markets in the United States. One 58 00:04:01,120 --> 00:04:03,440 Speaker 3: of them is baby boomers, and baby boomers right now 59 00:04:04,040 --> 00:04:07,000 Speaker 3: are sixty to seventy nine years old. And then there's 60 00:04:07,080 --> 00:04:11,760 Speaker 3: generation of why millennials that were born nineteen seventy five 61 00:04:11,800 --> 00:04:16,360 Speaker 3: to nineteen eighty four. Is that right? No, that's not anyway. 62 00:04:17,240 --> 00:04:25,400 Speaker 3: Generation Why millennials are about eighty eight million. So whatever 63 00:04:25,440 --> 00:04:30,640 Speaker 3: those two, the baby boomers or the millennials do, it's 64 00:04:30,680 --> 00:04:33,480 Speaker 3: going to reshape the whole world of commerce in the 65 00:04:33,560 --> 00:04:35,000 Speaker 3: United States. 66 00:04:35,839 --> 00:04:40,520 Speaker 2: Does age determine what products people buy? 67 00:04:40,640 --> 00:04:44,840 Speaker 3: Are you kidding? Yes, very very much. And I don't 68 00:04:44,839 --> 00:04:54,440 Speaker 3: mean to be rude, but I once helped the gene 69 00:04:54,440 --> 00:05:01,680 Speaker 3: store that were selling Levis to general public. We took 70 00:05:01,720 --> 00:05:07,480 Speaker 3: them from ten million dollars to four hundred million. Well yeah, 71 00:05:07,720 --> 00:05:11,360 Speaker 3: and the reason was that we could never satisfy the 72 00:05:11,800 --> 00:05:15,160 Speaker 3: demands of the market, so we just kept on expanding, expanding, 73 00:05:15,360 --> 00:05:19,839 Speaker 3: and it was the baby boomers. And eventually, once the 74 00:05:19,880 --> 00:05:24,279 Speaker 3: baby boomers outgrew their ability to fit Injens, it was over. 75 00:05:24,960 --> 00:05:30,480 Speaker 3: And then the Gene business it nearly wiped out Levi's. So, yes, 76 00:05:30,600 --> 00:05:36,720 Speaker 3: age age is everything, age is power. Age. You need 77 00:05:36,960 --> 00:05:41,240 Speaker 3: to know how big your end user market is and 78 00:05:42,200 --> 00:05:44,680 Speaker 3: are they getting bigger or are they getting smaller? 79 00:05:44,720 --> 00:05:48,320 Speaker 2: Because that's everything you told. Also, a great story the 80 00:05:48,400 --> 00:05:50,680 Speaker 2: last time you were on the program Ken about Harley 81 00:05:50,800 --> 00:05:52,720 Speaker 2: Davidson and how they missed the mark. 82 00:05:54,320 --> 00:05:59,039 Speaker 3: And that's sad because I you know, nice American company. Yeah, 83 00:05:59,320 --> 00:06:03,280 Speaker 3: former President Bush even tried to Former President Trump tried 84 00:06:03,320 --> 00:06:05,599 Speaker 3: to save them and he but there wasn't anything he 85 00:06:05,600 --> 00:06:08,680 Speaker 3: could do about it. The fact is, you know, their 86 00:06:08,720 --> 00:06:12,720 Speaker 3: biggest bike weighs about a thousand pounds and that's a 87 00:06:12,760 --> 00:06:16,240 Speaker 3: lot of that's a lot of machinery between. 88 00:06:15,839 --> 00:06:18,680 Speaker 2: Your leg that's a lot of weight for people, especially 89 00:06:18,760 --> 00:06:20,080 Speaker 2: younger people to hold up. 90 00:06:20,640 --> 00:06:23,520 Speaker 3: Well, that's the whole idea, is that the baby boomers 91 00:06:24,160 --> 00:06:28,960 Speaker 3: who created the whole motorcycle market and then graduated into 92 00:06:29,400 --> 00:06:32,560 Speaker 3: hardly datasen because it was it was an older, more 93 00:06:32,640 --> 00:06:39,320 Speaker 3: gentrified bike. They can't ride them anymore, so it's over. 94 00:06:39,720 --> 00:06:42,920 Speaker 3: So you have literally you have Harley Davis and dealerships 95 00:06:42,920 --> 00:06:47,440 Speaker 3: across the United States were hardly beat on these folks 96 00:06:47,480 --> 00:06:49,720 Speaker 3: that were selling their bikes and made them build these 97 00:06:49,839 --> 00:06:54,719 Speaker 3: mausoleums of a dealership and they can't sustain them anymore. 98 00:06:54,760 --> 00:06:58,840 Speaker 3: So it's hardly his history, don't. 99 00:06:58,600 --> 00:07:01,960 Speaker 2: You think of marketing executve I would ask the first 100 00:07:02,040 --> 00:07:05,520 Speaker 2: question to his staff, who's our end user? Folks? I 101 00:07:05,560 --> 00:07:08,359 Speaker 2: want to hear from everybody, tell me who our end 102 00:07:08,480 --> 00:07:11,520 Speaker 2: user is? To see if these people know who, then 103 00:07:11,640 --> 00:07:16,840 Speaker 2: the scope of the company's products are the buyers. 104 00:07:16,680 --> 00:07:21,880 Speaker 3: Wouldn't you think you know, I'll tell you nineteen sixty 105 00:07:21,880 --> 00:07:25,480 Speaker 3: five to nineteen eighty four, that's when the Generation X 106 00:07:25,600 --> 00:07:32,080 Speaker 3: was born. When I discovered back in the late nineties 107 00:07:32,560 --> 00:07:35,560 Speaker 3: that this was a generation, A twenty year generation A 108 00:07:35,720 --> 00:07:42,120 Speaker 3: census generation was nine million people fewer than the Baby boomers. 109 00:07:42,760 --> 00:07:44,120 Speaker 3: And I said, you know, I wanted to know what 110 00:07:44,160 --> 00:07:47,760 Speaker 3: the percentage was. How much smaller are they? And the 111 00:07:47,840 --> 00:07:51,160 Speaker 3: number is about eleven or twelve percent smaller. An eleven 112 00:07:51,360 --> 00:07:56,600 Speaker 3: or twelve percent drop in your market erases you. And 113 00:07:56,640 --> 00:07:58,920 Speaker 3: if you don't and if you didn't see it coming, 114 00:07:59,640 --> 00:08:00,760 Speaker 3: that's your fault. 115 00:08:02,360 --> 00:08:04,640 Speaker 2: I mean, it's not rocket science, is it. 116 00:08:05,880 --> 00:08:11,120 Speaker 3: No? You know, George and I that's It's one of 117 00:08:11,160 --> 00:08:13,200 Speaker 3: the things that I deal with all the time, and 118 00:08:13,200 --> 00:08:19,040 Speaker 3: that is folks, don't you understand you think that that 119 00:08:19,600 --> 00:08:22,360 Speaker 3: it's a good idea right now just to stop having babies? 120 00:08:23,320 --> 00:08:25,880 Speaker 3: Is that a good idea? You know? After all we 121 00:08:25,920 --> 00:08:28,000 Speaker 3: can you know, we want to improve our environment and 122 00:08:28,360 --> 00:08:31,360 Speaker 3: we were concerned about global warming. Let's just reduce the 123 00:08:31,440 --> 00:08:36,640 Speaker 3: number of people without thinking about the ramifications of that 124 00:08:36,800 --> 00:08:42,240 Speaker 3: type of a decision when you've literally wiped out future 125 00:08:42,480 --> 00:08:45,360 Speaker 3: everybody because we all started out as babies. 126 00:08:45,880 --> 00:08:48,040 Speaker 2: Well, and the problem with that, Kenny, is you got 127 00:08:48,080 --> 00:08:50,959 Speaker 2: one person will say, well, you know, I don't need 128 00:08:50,960 --> 00:08:53,920 Speaker 2: a kid, but you got twenty million people saying the 129 00:08:53,960 --> 00:08:54,480 Speaker 2: same thing. 130 00:08:55,880 --> 00:08:58,040 Speaker 3: You got seventy five percent of the countries in the 131 00:08:58,080 --> 00:09:01,680 Speaker 3: world right now present. The only countries that are not 132 00:09:03,600 --> 00:09:07,040 Speaker 3: have not fallen off on fertility is subsat Era Africa. 133 00:09:07,080 --> 00:09:10,360 Speaker 3: On this, I believe like thirty five countries there. But 134 00:09:12,880 --> 00:09:15,079 Speaker 3: I don't know what's going to happen in s Africa. 135 00:09:15,120 --> 00:09:17,040 Speaker 3: But I do know what's going to happen in the 136 00:09:17,080 --> 00:09:18,920 Speaker 3: rest of the world, and that is if we don't 137 00:09:18,960 --> 00:09:24,360 Speaker 3: embrace this fertility issue, we're cooking ourselves. We're going to 138 00:09:24,440 --> 00:09:27,040 Speaker 3: have real problems in twenty thirty years. 139 00:09:27,720 --> 00:09:31,160 Speaker 2: You say, by twenty one hundred, China will lose half 140 00:09:31,200 --> 00:09:34,000 Speaker 2: of its population, right. 141 00:09:34,640 --> 00:09:38,280 Speaker 3: What China has done? Yeah, and this is this is 142 00:09:38,280 --> 00:09:42,839 Speaker 3: what I fay. Okay, George, Well, why can't China have 143 00:09:43,200 --> 00:09:46,520 Speaker 3: more kids now? If they're gonna if their population for 144 00:09:46,559 --> 00:09:50,120 Speaker 3: the first time in their history, is actually shrinking, and 145 00:09:50,200 --> 00:09:53,439 Speaker 3: it has last year and this year, why can't they 146 00:09:53,480 --> 00:09:56,160 Speaker 3: just have more kids? Well, for the last forty years, 147 00:09:56,160 --> 00:10:00,000 Speaker 3: they've been eliminating parents. And the last thing I knew 148 00:10:00,600 --> 00:10:03,640 Speaker 3: was if you wanted to have kids and needed. 149 00:10:03,360 --> 00:10:07,240 Speaker 2: To have parents, that's right. So they ran out of 150 00:10:07,240 --> 00:10:12,520 Speaker 2: those the available source of kids thing go. 151 00:10:13,640 --> 00:10:18,280 Speaker 3: Yeah and so, and you can't fix it. And uh, 152 00:10:18,520 --> 00:10:21,719 Speaker 3: I've had folks saying, I mean, well maybe if they 153 00:10:21,760 --> 00:10:23,560 Speaker 3: just had babies. Now, No, you can't do that because 154 00:10:23,559 --> 00:10:27,200 Speaker 3: it would just make your population even more lopsided. You 155 00:10:27,280 --> 00:10:32,559 Speaker 3: cannot do that. What you have to do is either 156 00:10:32,600 --> 00:10:37,800 Speaker 3: do immigration or fold the tent. And China and the 157 00:10:37,840 --> 00:10:42,080 Speaker 3: Asian countries are xenophobic. They don't do immigrants, so they're 158 00:10:42,080 --> 00:10:44,200 Speaker 3: going to fold the tent. 159 00:10:45,840 --> 00:10:50,880 Speaker 2: When you speak for groups about marketing and demographics, what 160 00:10:50,920 --> 00:10:53,000 Speaker 2: type of questions do they ask you. 161 00:10:55,080 --> 00:10:58,760 Speaker 3: Well, ironically, it's very very similar to what we're doing 162 00:10:58,880 --> 00:11:02,320 Speaker 3: right now. Is people always want to know politically what's 163 00:11:02,320 --> 00:11:04,800 Speaker 3: going to happen. So that's you know, I share that, 164 00:11:05,160 --> 00:11:07,520 Speaker 3: and I try to share that in an unbiased way, 165 00:11:07,960 --> 00:11:12,040 Speaker 3: you know, from a distance and just using numbers. But 166 00:11:12,120 --> 00:11:13,920 Speaker 3: they also want to know what their future is. And 167 00:11:14,200 --> 00:11:17,120 Speaker 3: very few of them, it really don't even have a clue. 168 00:11:17,360 --> 00:11:20,480 Speaker 3: Don't even have a clue that the amount of people 169 00:11:20,600 --> 00:11:24,120 Speaker 3: in their market is going to create their destiny in 170 00:11:24,160 --> 00:11:27,040 Speaker 3: four or five years and they and they miss it. 171 00:11:27,400 --> 00:11:29,600 Speaker 3: So yes, they want to know about that. But I 172 00:11:29,640 --> 00:11:33,840 Speaker 3: also talk about things like, you know, what's going to 173 00:11:33,880 --> 00:11:37,920 Speaker 3: happen with different cultures, what's going to happen with the 174 00:11:38,920 --> 00:11:42,160 Speaker 3: populations of the world. Where is it now? Where will 175 00:11:42,160 --> 00:11:44,960 Speaker 3: it be? You know? I guess in the in just 176 00:11:45,040 --> 00:11:49,640 Speaker 3: a few years, one in five people in the world 177 00:11:49,760 --> 00:11:52,839 Speaker 3: are going to live in Sub Sahara Africa based on 178 00:11:53,240 --> 00:11:57,960 Speaker 3: their high rate of fertility. One in five. 179 00:12:00,080 --> 00:12:00,960 Speaker 2: Pretty big number. 180 00:12:02,800 --> 00:12:07,400 Speaker 3: Well, it's huge. Yeah when you think that, Yeah, it 181 00:12:07,440 --> 00:12:10,760 Speaker 3: could be easily a couple of billion people right now. 182 00:12:11,120 --> 00:12:14,160 Speaker 3: The South Ara Africa, I guess is bouncing off a 183 00:12:14,200 --> 00:12:17,360 Speaker 3: billion people. I mean, it's pretty close, but it's a 184 00:12:17,360 --> 00:12:18,040 Speaker 3: lot of countries. 185 00:12:19,360 --> 00:12:21,760 Speaker 2: When you made the prediction that you thought Donald Trump 186 00:12:21,800 --> 00:12:27,120 Speaker 2: would not get elected, is that changeable or is that 187 00:12:27,240 --> 00:12:29,440 Speaker 2: based on right now or. 188 00:12:29,400 --> 00:12:34,640 Speaker 3: What is that? You know? I don't know. You're taking 189 00:12:34,640 --> 00:12:38,800 Speaker 3: me into a territory that I know a little bit about. 190 00:12:39,120 --> 00:12:45,760 Speaker 3: I really believe that we're looking at a forty million 191 00:12:47,320 --> 00:12:56,320 Speaker 3: plus advantage for liberals over twenty twenty. It's substantial, that's huge. Yeah, 192 00:12:56,440 --> 00:13:01,520 Speaker 3: of course it is and if if for some reason, 193 00:13:05,760 --> 00:13:09,840 Speaker 3: you know, Trump loses the kids, who if the conservative 194 00:13:09,920 --> 00:13:16,480 Speaker 3: lose the kids, that's it. You can't. We're baby boomers 195 00:13:16,520 --> 00:13:18,840 Speaker 3: are dying about by the third of us are already dead. 196 00:13:19,960 --> 00:13:24,160 Speaker 3: Where the big lump at the aging part of our population, 197 00:13:24,640 --> 00:13:27,800 Speaker 3: and the big lump in young people is currently twenty 198 00:13:27,800 --> 00:13:33,800 Speaker 3: to forty. They're incredibly powerful. More and more people that 199 00:13:34,000 --> 00:13:35,920 Speaker 3: you know in gen Z that are younger than them 200 00:13:35,920 --> 00:13:38,880 Speaker 3: are coming of age to vote, about one every eight 201 00:13:39,000 --> 00:13:42,280 Speaker 3: or nine seconds. It's the world's going to be a 202 00:13:42,280 --> 00:13:44,959 Speaker 3: different place. We will be liberal. 203 00:13:46,640 --> 00:13:49,920 Speaker 1: Listen to more Coast to Coast AM every weeknight at 204 00:13:49,960 --> 00:13:52,880 Speaker 1: one a m. Eastern and go to Coast to coastam 205 00:13:52,920 --> 00:13:54,040 Speaker 1: dot com for more