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Speaker 1: You're listening to Ron and Nanian the Car Doctor, nationally

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Speaker 1: recognized auto expert trusted by Mechanics, Weekend wrenchers and vehicle

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Speaker 1: owners alike. Ron brings over forty years of hands on

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Speaker 1: experience and deep industry insight to help you understand your vehicle.

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Speaker 1: Join the Conversation live every Saturday from two to four

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Speaker 1: pm Eastern by calling eight five to five five six

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Speaker 1: zero nine nine zero zero. That's eight five to five

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Speaker 1: five six zero ninety nine hundred. Here direct line to

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Speaker 1: honest answers and practical advice. Looking for more, visit cardoctorshow

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Speaker 1: dot com for past episodes, repair tips, and Ron's latest insights,

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Speaker 1: and be sure to subscribe to the Car Doctor YouTube

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Speaker 1: channel for exclusive videos, real repair footage and more. Now,

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Speaker 1: start your engines. The Car Doctor is in the garage

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Speaker 1: and ready to take your call.

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Speaker 2: So where do we begin this hour at eight five

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Speaker 2: five five six on nine nine zero zero. A couple

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Speaker 2: of new videos up on the YouTube channel. By the way,

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Speaker 2: I failed to mention it last hour. We've got one

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Speaker 2: up there. I think it's up now or it's coming tomorrow.

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Speaker 2: The one about sunroof drains where we talk a little

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Speaker 2: bit about sunroof maintenance and some of the things to

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Speaker 2: look for, some of the simple things you can do

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Speaker 2: because you're in that time of year. We're in that

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Speaker 2: time of year when leaves and sticks and all the

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Speaker 2: junk seems to fall out of the sky and everybody

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Speaker 2: ends up with clogged sunroof drains and you know, gee,

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Speaker 2: I've got these couple of thousand dollars worth of wet

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Speaker 2: interior to deal with, and how do I deal with it?

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Speaker 2: And you know, as I point out to everybody, a

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Speaker 2: sunroof is a calculated water leak.

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Speaker 3: It is.

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Speaker 2: It's I can prove it to you in one simple thought.

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Speaker 2: If a sunroof isn't designed to leak water, then why

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Speaker 2: do they put drains in them? Because nobody drives around

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Speaker 2: with the sunroof opening a rain storm. So you know,

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Speaker 2: you've got to start thinking about sunroof train maintenances. Like

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Speaker 2: the gutters on the house. It's got to be cleared out.

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Speaker 2: Let's so that's coming up on YouTube. It's not there now,

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Speaker 2: it'll be there tomorrow. So I speak to the guys. Anyway,

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Speaker 2: let's let's get going, because we've got a bunch of one,

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Speaker 2: two through or five, six Okay, let's go to Tim.

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Speaker 2: Let's go to Tim in Pennsylvania. We're gonna talk about

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Speaker 2: oil changes. So go ahead, Tim, share your thoughts. What's

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Speaker 2: going on, babe?

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Speaker 3: Well, I used to do my own oil changes, you know,

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Speaker 3: to save some money back in the old ays. But

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Speaker 3: the last all, maybe you know, ten years, I go

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Speaker 3: to the dealer. I tell you my last, my last

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Speaker 3: trip to the dealer for an oil change. This is

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Speaker 3: a Honda took it the end. Now, when I when

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Speaker 3: I washed my cars about twice a year, I'll take

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Speaker 3: the wheels off. They're the wheels. They're not you know,

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Speaker 3: steel wheels with a wheel covers. These are in a

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Speaker 3: solid wheel. So I like take them off and clean

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Speaker 3: them up in the back, you know, and make sure

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Speaker 3: they're good to go. And so I rotate the tires

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Speaker 3: while I'm doing that. Of course, so I go into

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Speaker 3: the dealership and I say, change the oil and filter.

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Speaker 3: Don't rotate the tires. I just did that yesterday. So

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Speaker 3: fast forward. He says, your car's done. He said, we

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Speaker 3: changed the oil and rotated the tires. I said, hey,

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Speaker 3: you know, I asked you not to do that. He said,

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Speaker 3: I'm sorry. He said, we'll put them back to the

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Speaker 3: way they were. Who knows, you know, so long In short,

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Speaker 3: he comes back and it's all done, and he says.

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Speaker 3: I start to reach for my wallet and he said,

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Speaker 3: there's no charge for the oil change. I said, excuse me,

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Speaker 3: He said, oh yeah, he said, since we messed up

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Speaker 3: and rotated your tires, he said, you know we're not

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Speaker 3: going to change it for the oil change an honorable shop, yes,

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Speaker 3: And I said, well, I appreciate that. I said, well,

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Speaker 3: it's not that big a deal. I'd rather pay for

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Speaker 3: my oil change, right he said. He insisted, no, no, nope.

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Speaker 3: So about a week later, go ahead.

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Speaker 2: I was going to say, so you're honorable as well. See,

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Speaker 2: you're the kind of guy that you get it right.

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Speaker 2: You're willing to pay for good quality service and if

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Speaker 2: they make a mistake, because people make mistakes. That's why

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Speaker 2: there's erasers on pencils, right, they stand up and they

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Speaker 2: make good on it. You were going to say something

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Speaker 2: to him.

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Speaker 3: Yeah, I have this saying. I say, you know, if

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Speaker 3: for one person to get something for nothing, somebody else

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Speaker 3: has to get nothing for something, right.

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Speaker 2: Yeah, And that's the absolute truth. I think I get

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Speaker 2: frosty about oil changes because we'll see new customers come

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Speaker 2: in from other shops or somebody come in and we'll

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Speaker 2: do an oil oil change. It's rare when we see

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Speaker 2: an oil change done right by a previous shop. And

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Speaker 2: I'm not sure if we're just too picky or and

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Speaker 2: I'm not bragging about us. I just it's just simple

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Speaker 2: obvious things. We'll see oil changes that you know, there's

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Speaker 2: oil running down the frame, there's oil that's slopped and

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Speaker 2: left over, there's oil filters that are loose, there's drain

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Speaker 2: plug caskets that aren't changed. There's there's no way any

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Speaker 2: care or consideration was given when that oil change was done,

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Speaker 2: because it's done poorly. And you know, what are we

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Speaker 2: paying for. If we're going to pay for it, let's

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Speaker 2: get it done right. If we're going to do it

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Speaker 2: cock eyed, then let's not do it.

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Speaker 3: And you had mentioned a back to crush washers. Yep. Well,

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Speaker 3: after a week after my oil change, I noticed a

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Speaker 3: little pool of oil on my garage floor. I touch

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Speaker 3: it and it's obviously clean engine oil. So we don't

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Speaker 3: put many miles on the car, so you know, we

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Speaker 3: hadn't driven very far but so well, but it happened

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Speaker 3: is the crush crush washer had failed either at you know,

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Speaker 3: who knows it Maybe wasn't maybe it was overtightened like

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Speaker 3: you talked about.

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Speaker 2: Or maybe it wasn't, or maybe it wasn't changed.

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Speaker 3: Uh that's yeah, that's possible. So I go back to

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Speaker 3: the dealer and he takes it back and he dropped.

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Speaker 3: You know, they have that that engine cover underneath that

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Speaker 3: aluminum cover. What had happened enough leaked out and it

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Speaker 3: laid in that pan until it found a hole and

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Speaker 3: then started to drip through. So he says, you know,

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Speaker 3: we cleaned that pan really well for you replace the

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Speaker 3: engine oil completely. Uh, of course, you know what it's like.

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Speaker 3: You take that drain plug at you know you're gonna

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Speaker 3: get oil.

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Speaker 2: It's all gone at that point. And and yes, you know,

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Speaker 2: i'd be curious if you look on your invoice, your

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Speaker 2: original invoice. Well you didn't get one, right, No.

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Speaker 3: Yes, I still got to an invoice said no charge.

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Speaker 2: I wonder if the drain plug gasket is on there

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Speaker 2: at no charge. See, because because a repair shop in

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Speaker 2: a modern age where we use computers, if they're pulling

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Speaker 2: a part out of inventory, they always put it on

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Speaker 2: the they have to put it on the order so

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Speaker 2: that the computer knows to pull it down, so they

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Speaker 2: need to reorder when it hits the magic number. So,

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Speaker 2: for example, if I stock fifty Honda drain plug gaskets,

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Speaker 2: and I probably stock one hundred because it's such a

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Speaker 2: common number. If I stock one hundred, every time I

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Speaker 2: use one, I put it on the order because we

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Speaker 2: charge for it, and it pulls one down. And then

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Speaker 2: when it hits a certain number, when it hits twenty,

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Speaker 2: when I've got twenty left, we reorder eighty, so we

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Speaker 2: maintain one hundred. So I'm always curious, is that is

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Speaker 2: any drain plug gasket if the vehicle calls for it

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Speaker 2: on the invoice, Because if it's not on the invoice,

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Speaker 2: either they're giving it to me for free out of

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Speaker 2: the kindness of their heart, or they're not changing it,

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Speaker 2: And you know which is it? And I'm always curious.

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Speaker 2: Certain gms don't take drain plug gaskets anymore. Certain fours

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Speaker 2: don't take drainplug gaskets anymore. Every Honda I've ever worked

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Speaker 2: on takes a drain plug gasket, and I'd be curious

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Speaker 2: if they changed that one.

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Speaker 3: Now I have to check that that invoice. You know,

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Speaker 3: it's for me when I was doing it. You know,

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Speaker 3: why would you not do something for back then? It

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Speaker 3: was probably a fifty cent item?

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Speaker 2: Right right?

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Speaker 3: Right? People would change your engine oil but leave the

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Speaker 3: same filter in. You know, I always say, why would

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Speaker 3: you put half a quarter of dirty oil in with

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Speaker 3: the new right?

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Speaker 2: Well? Yeah, it's you know, Tim, it's mind boggling to

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Speaker 2: me that when we look at the price of a vehicle,

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Speaker 2: how much is a replacement vehicle for you? Now, Tim,

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Speaker 2: if you were going out and buy a car today,

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Speaker 2: what's your budget? What are you going to spend thirty

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Speaker 2: forty fifty.

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Speaker 3: For my Honda? Probably twenty six? Okay to handa Civic?

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Speaker 2: Okay, so you're buying a basic model, your mid grade? Yeah?

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Speaker 2: Well have you have you have you priced a new

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Speaker 2: Civic lately? Are they only twenty two?

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Speaker 3: This is a twenty four?

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Speaker 2: Okay? Oh okay, all right, so jeez, are only twenty six?

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Speaker 2: See here in New Jersey? I bet you that's a

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Speaker 2: thirty thousand dollars car. Because New Jersey just somehow they

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Speaker 2: find these things to charge us for. I haven't quite

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Speaker 2: figured it out yet when I look at prices of cars,

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Speaker 2: but it's still twenty six right, it's twenty six thousand

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Speaker 2: dollars once you put a dollar dream plug gasket on it,

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Speaker 2: exactly right, because it's it's And then if you get

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Speaker 2: into something more, you know, how much isn't a court?

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Speaker 2: How much is a CRV? You know we see upwards

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Speaker 2: of some cars thirty five to forty thousand dollars in

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Speaker 2: a simple oil change. You know, it's it's it's just

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Speaker 2: such an important part of the maintenance plan that it

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Speaker 2: keeps that vehicle running to two hundred thousand miles? How

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Speaker 2: many what did you drive before this? Tim And then

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Speaker 2: I'll let you go. I'm just curious.

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Speaker 3: It was a twenty sixteen onto Civic.

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Speaker 2: How many miles did you have on it?

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Speaker 3: I had ninety six thousand, and I just I wanted

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Speaker 3: a change, right.

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Speaker 2: Hey, you know what, I get that right. Sometimes we

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Speaker 2: see the bells and whistles on the newer car. We

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Speaker 2: want the next shiny penny. I understand that one hundred percent.

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Speaker 2: So you know, I get that one hundred percent. And

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Speaker 2: I always say life's too short. If you can afford it,

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Speaker 2: do it.

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Speaker 3: But you know, back in the day when I was

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Speaker 3: doing work and big work, like that. You know, we'd

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Speaker 3: put a clutch in a car, you know, and it's

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Speaker 3: the same same principle. You know, why would you not

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Speaker 3: replace the throat bearing if you had that all taken apart,

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Speaker 3: why wouldn't you replace the throughout bearing at the same time.

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Speaker 2: Sometimes the thinking is the factory port might be better

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Speaker 2: than the replacement part, depends on what we're changing. And

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Speaker 2: then sometimes the thinking is we're cheap and we don't

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Speaker 2: want to and you know, it's it's kind of like people,

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Speaker 2: and I'm sorry, I got to call it right. There's

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Speaker 2: people out there that'll do brake pads without replacing rotors,

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Speaker 2: and they'll they'll yell at me all day long how

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Speaker 2: they've been doing it for years and they never have

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Speaker 2: an issue, and you know, the breaks always seem to work.

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Speaker 3: Well.

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Speaker 2: My answer is, well, how do you know they won't

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Speaker 2: work better if you properly break them in, Properly break

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Speaker 2: them in on a break roader that's been scored and

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Speaker 2: cross hatched and designed to seat the pads correctly. You

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Speaker 2: don't know, we don't know, we don't know. I will

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Speaker 2: say that udoy pair is a very exact science done

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Speaker 2: in an unexact manner in multiple places around this great

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Speaker 2: country of ours, and I always wonder how much better

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Speaker 2: things would be and how much longer cars would run

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Speaker 2: if they were done properly all the way. And I'll

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Speaker 2: leave it there, all right, sir?

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Speaker 3: All right, thank you, You're very welcome.

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Speaker 2: Tim. Good luck to you in yours. Eight five five

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Speaker 2: five six oh nine nine zero zero run An aiming

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Speaker 2: the car Doctor. I'll be back right after this. Hey,

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Speaker 2: let's go to Russell and then I want to go

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Speaker 2: talk to Tom somewhere around in the rest of this hour.

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Speaker 2: But any event, let's go to Russell up in Maine first, Russell.

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Speaker 2: Run An Aiming the car Doctor. At your service, sir,

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Speaker 2: How can I help?

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Speaker 4: All right?

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Speaker 1: Yeah?

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Speaker 5: So I've been driving chevyes for years and that's all

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Speaker 5: I buy, and fourteen thousand miles on it has the

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Speaker 5: six to sixth gas engine in it, right, and between

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Speaker 5: oil changes, I'm losing two to three courts of of

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Speaker 5: oil between oil changes.

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Speaker 2: What's your oil? What's your oil change in of oil? Russell?

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Speaker 5: What's that?

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Speaker 2: What is your oil change interval?

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Speaker 5: It's I think it's like five thousand whatever it is

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Speaker 5: on the thing when you reset it and it tells

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Speaker 5: you to change oil on that time, because it can.

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Speaker 2: It can be. Don't assume, I mean I would look

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Speaker 2: at it. Are they giving you a sticker when they're

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Speaker 2: doing the service.

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Speaker 3: No, I do all my own oil changes.

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Speaker 2: Okay, so you know they can they can. Yeah, all right,

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Speaker 2: So you're doing it every five thousand miles and you're

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Speaker 2: losing two to three courts. You've seen GM bulletin and

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Speaker 2: I've got a number for you if you want to

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Speaker 2: write it down, sure, okay, three dash oh six dash

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Speaker 2: show one dash O twenty three l okay, all right.

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Speaker 2: And it talks about higher than normal engine oil consumption.

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Speaker 2: Are you eighty six hundred GVW and above?

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Speaker 5: What do you mean by that?

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Speaker 2: What's the what's the gross vehicle weight rating?

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Speaker 5: It's the three quarter ton.

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Speaker 2: I don't know what I think you are, So I

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Speaker 2: think you are probably eighty six hundred and above. There

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Speaker 2: is an oil consumption test as outlined in that bulletin,

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Speaker 2: and I'm gonna I'm gonna tell you point blank, I

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Speaker 2: think that's too high. And I drive that same truck.

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Speaker 2: I own that same truck, all right, Yeah, I have

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Speaker 2: a twenty two Silverado HD sixty six twenty five hundred,

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Speaker 2: et cetera. And I haven't had that problem yet knock Wood.

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Speaker 5: Yeah, I mean, like I said, I only have I

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Speaker 5: only have forty thousand miles on it now, right, and

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Speaker 5: I've done every one of the oil changes, and it's

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Speaker 5: odd to me. Like I said, I I had the

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Speaker 5: six ozero before, I've had all the five threes. I've

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Speaker 5: never had a problem like that, right, So I like it.

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Speaker 5: I don't see it leaking anywhere.

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Speaker 2: I I think I don't know what powertrain coverage is

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Speaker 2: on that, but I mean you're close to it. I know,

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Speaker 2: I know base coverage was three thirty six and you're

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Speaker 2: just on the cusp of getting out. But I would

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Speaker 2: I would, I would just make a fuss about it

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Speaker 2: now before you go any further down the road. And

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Speaker 2: if that bolton in hand, because they're going to start

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Speaker 2: to and understand I've read the bullet in because it's

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Speaker 2: my own truck. I remember it. And they start to

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Speaker 2: talk about Kaka Mamy, things like, well, we're gonna start

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Speaker 2: talking about quarts of oil consumed versus how many pounds

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Speaker 2: of fuel burned. I'm thinking, what we're gonna you know,

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Speaker 2: I don't understand so we've now come up with another

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Speaker 2: Kaka Mamy way to understand and explain why oil consumption

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Speaker 2: is okay, you know, and it's not just the oil consumption.

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Speaker 2: Frankly Russell, I almost don't care about the court of oil,

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Speaker 2: all right. It's it's it's the damage it's doing to

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Speaker 2: the rest of the vehicle, the oxygen sensors, the catalytic converters.

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Speaker 5: Well, that's what I'm thinking. It's going out the exhaust right,

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Speaker 5: getting down in there somewhere. It's got to be causing some.

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Speaker 2: Because it's going out and it's becoming carbon on the

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Speaker 2: strata of the catalytic converter, and that's going to become

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Speaker 2: an issue long long term. It's you know, that's a problem.

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Speaker 2: And yeah, now I haven't seen this as a common problem.

298
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Speaker 2: I've seen this on a few you fall into that

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Speaker 2: category unfortunately. So you know, whether there's a fix for it,

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Speaker 2: whether they're they're just going to say, well, you know,

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Speaker 2: it's okay, I don't know, right, but you know that's

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Speaker 2: the bulletin. For them to write a bulletin means they've

303
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Speaker 2: had more than a few problems, know that going in, right,

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Speaker 2: They don't write they don't write bulletins just for the

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Speaker 2: sake of doing it. Because for a car company, think

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Speaker 2: about what goes into writing a bulletin. Right, Hey, if

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Speaker 2: you own this vehicle, here's the potential problem, here's the

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Speaker 2: potential solution. They have to go through. They have to

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Speaker 2: go through engineering. First of all, somebody has to write it.

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Speaker 2: Then they have to go through engineering. Then they have

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Speaker 2: to go through legal. Right, think of all the things

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Speaker 2: a car company would have to run past a bunch

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Speaker 2: of lawyers to just fight, Hey, we're gonna put this

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Speaker 2: notice out and tell us that it's okay, that we're

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Speaker 2: not going to get sued, that we're not going to

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Speaker 2: lose our shirts, that we're not going to you know,

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Speaker 2: be in court five thousand times because of this bulletin,

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Speaker 2: et cetera, et cetera. So for them to publish a bulletin,

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Speaker 2: more than two guys have the problem, and you know

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Speaker 2: it's it's let me ask you this the oil that

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Speaker 2: you're using. I'm just gonna ask some dumb questions if

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Speaker 2: I can. Obviously, it's the right viscosity. Obviously, it's it's

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Speaker 2: dexos rated.

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Speaker 5: It's SAE five W thirty right, yep.

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Speaker 3: But Dexos.

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Speaker 2: Okay, all right, and that's an eight court system if

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Speaker 2: I recall correctly, right, yes, yeah, yes, maybe that's why

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Speaker 2: they think two quarts is okay.

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Speaker 5: Yeah, But this last one, that's why I'm calling. Because

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Speaker 5: the last oil cheams I did three courts. Three courts.

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Speaker 5: I was like, wow, I've done two quarts before. It

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Speaker 5: was three quarts of this last yeah.

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Speaker 2: So whatever, whatever it is, it's getting worse. And I

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Speaker 2: think you're probably going to start with the dealer. You're

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Speaker 2: going to end up at the corporate level, because you're

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Speaker 2: probably going to have to call somebody a corporate and

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Speaker 2: say you want an oil consumption test and tell them, Hey,

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Speaker 2: I'm a lifelong Chevy fan. I've been driving Chevy's for

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Speaker 2: the last twenty five years, and this is the first

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Speaker 2: one I've got a problem with. Open your mouth, as

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Speaker 2: Mom would say, you know, don't be afraid. You know,

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Speaker 2: it's interesting in business, and I'm small business, right, but

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Speaker 2: it's interesting, you know. I look at something as a warranty.

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Speaker 2: Customers will come in with their invoices in hand, and

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Speaker 2: I kind of laughed at him and say, you don't

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Speaker 2: need an invoice. I remember doing the job. It was

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Speaker 2: two and a half years ago. You got you got

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Speaker 2: fifteen thousand miles out of it. You're three thousand miles past.

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Speaker 2: You should have gotten thirty thousand miles out of it. Right,

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Speaker 2: and you always do the right thing, and that's what

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Speaker 2: you're supposed to do.

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Speaker 3: You know.

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Speaker 2: That's say, you're gonna find out who these people are.

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Speaker 2: You're gonna find out what GM is all about. You know, Gee, Russell,

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Speaker 2: We're sorry you went through this. We're gonna you know,

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Speaker 2: we're going to warranty this. We're gonna find out. We're

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Speaker 2: gonna get to the root cause of it. Car company

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Speaker 2: somewhere down the line or maybe even now, have got

359
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Speaker 2: to realize that they can't continue to I'm gonna say, cheat,

360
00:17:08,440 --> 00:17:10,960
Speaker 2: cheat the American consumer people have had.

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Speaker 5: Especially with the price of vehicles these days. A truck

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Speaker 5: like that, you know, it's like fifty sixty dollars, A

363
00:17:15,600 --> 00:17:16,080
Speaker 5: truck like.

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Speaker 2: That is Yeah, is that a WT or what? What?

365
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Speaker 2: What body style is that?

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Speaker 5: It's the custom it's four door, Yeah.

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Speaker 2: That's a that's a that's probably a sixty five seventy

368
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Speaker 2: thousand dollars truck. Now it's it's nuts. So do that

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Speaker 2: you're armed with the bulletin. Russell, you got some knowledge,

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Speaker 2: call me back, let me know what they Let me

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Speaker 2: know what they tell you. And Gay is another vehicle owner.

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Speaker 2: I'm kind of curious myself, but you keep you keep

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Speaker 2: fighting the fight, Russell. Let me know what happens. I'm

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Speaker 2: ron an Ady and the car doctor. We'll be back

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Speaker 2: right after this.

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Speaker 6: From the city street. It's to the open road tonight. Hell, Ronald,

377
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Speaker 6: keep you roll right.

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Speaker 2: Enough? Thank you back in the green room. So let's

379
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Speaker 2: let's go to Rochelle and then we'll come to Tom

380
00:18:27,680 --> 00:18:29,760
Speaker 2: in Wisconsin. Rochelle, how can I help you? Am I

381
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Speaker 2: saying that name right?

382
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Speaker 4: Yeah?

383
00:18:31,560 --> 00:18:33,120
Speaker 2: Rochelle? Okay, how can I help you there?

384
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Speaker 4: So? I got a twenty seventeen Jeep Compass and I

385
00:18:37,880 --> 00:18:41,399
Speaker 4: bought it new. It's got the bodystyll as Bees. They

386
00:18:41,480 --> 00:18:43,200
Speaker 4: switched the body styles right in the middle of the year.

387
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Speaker 2: Okay.

388
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Speaker 4: But I've never had to put brakes on it. Yeah,

389
00:18:46,600 --> 00:18:47,960
Speaker 4: this is the first time. I got one hundred and

390
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Speaker 4: forty two thousand miles on it.

391
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Speaker 2: Wow.

392
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Speaker 4: But I always take it into the dealership to get

393
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Speaker 4: the oil changed because I still have a warranty that

394
00:18:54,440 --> 00:18:58,199
Speaker 4: I bought the extended warranty. So I took it in.

395
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Speaker 4: They did the oil change and inspection, and the roter

396
00:19:03,080 --> 00:19:05,720
Speaker 4: was warped. I could feel a little bit of the shimmy,

397
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Speaker 4: you know. And I asked them about it, and they said,

398
00:19:08,440 --> 00:19:11,040
Speaker 4: completely safe. You got over half your break life left,

399
00:19:11,080 --> 00:19:13,520
Speaker 4: don't worry about it. Three weeks later, I got metal

400
00:19:13,560 --> 00:19:17,640
Speaker 4: on metal, but they quoted me nine hundred and seventy

401
00:19:17,680 --> 00:19:21,240
Speaker 4: dollars for two front breaks and rotors. So and I'm like, well, crap,

402
00:19:21,320 --> 00:19:23,960
Speaker 4: I don't have that. So I called around and I

403
00:19:24,040 --> 00:19:27,359
Speaker 4: found an actual break especialty place and I got it

404
00:19:27,400 --> 00:19:28,600
Speaker 4: for five hundred and fifty.

405
00:19:29,000 --> 00:19:31,879
Speaker 2: So let me ask you this question. Your extended warranty

406
00:19:33,040 --> 00:19:36,400
Speaker 2: does it or really break doesn't cover breaks? Okay, now,

407
00:19:36,680 --> 00:19:41,880
Speaker 2: so that being said, all right, unless your warranty policy

408
00:19:41,960 --> 00:19:47,440
Speaker 2: says something contrary. Most extended warranties and most base warranties

409
00:19:48,040 --> 00:19:52,040
Speaker 2: don't require you to service a vehicle at the dealership.

410
00:19:52,880 --> 00:19:53,280
Speaker 2: They don't.

411
00:19:53,520 --> 00:19:56,040
Speaker 4: I know, I know, I just you're trying to build

412
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Speaker 4: a relationship.

413
00:19:57,200 --> 00:19:59,639
Speaker 2: Well yeah, yeah, you're trying to build a relationship so

414
00:19:59,640 --> 00:20:01,879
Speaker 2: that when you I do have a problem, they go in.

415
00:20:02,119 --> 00:20:04,080
Speaker 2: You go in, and you know, they know, hey, it's Rochelle.

416
00:20:04,080 --> 00:20:06,840
Speaker 2: They're going to take care of me right right now.

417
00:20:06,840 --> 00:20:09,040
Speaker 2: How do you feel? Oh?

418
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Speaker 4: I really feel that because I'm a woman, they quoted

419
00:20:12,520 --> 00:20:15,040
Speaker 4: me in an unreasonable price, thinking that I'm going to

420
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Speaker 4: pay it because this is the only place I go.

421
00:20:16,920 --> 00:20:20,920
Speaker 2: Right. Well, that and they've shown you that they're incompetent. Yeah,

422
00:20:20,960 --> 00:20:21,720
Speaker 2: don't don't.

423
00:20:21,560 --> 00:20:24,639
Speaker 4: Rule higher college kids. And the breaks place that I

424
00:20:24,680 --> 00:20:26,719
Speaker 4: went to, they showed me the little gauge thing that

425
00:20:26,760 --> 00:20:28,720
Speaker 4: you use to measure the brakes and they're like, it's

426
00:20:28,760 --> 00:20:31,520
Speaker 4: so simple to use yep. And I'm like, how did

427
00:20:31,560 --> 00:20:32,520
Speaker 4: they mess this up?

428
00:20:32,720 --> 00:20:36,239
Speaker 2: Congratulations you found a bad repair shop or they were

429
00:20:36,280 --> 00:20:38,480
Speaker 2: you know, and I can't say, I can't say give

430
00:20:38,520 --> 00:20:40,240
Speaker 2: them a second chance. They were having a bad day.

431
00:20:40,280 --> 00:20:43,000
Speaker 2: You know what. There's too much, there's too much at stake.

432
00:20:43,800 --> 00:20:46,600
Speaker 2: There's there's you know, when somebody's car is on the lift.

433
00:20:46,720 --> 00:20:49,119
Speaker 2: You know what, I hold your life in my hands.

434
00:20:50,320 --> 00:20:53,000
Speaker 4: Well, and I'm I'm a transport driver off, so I

435
00:20:53,040 --> 00:20:55,439
Speaker 4: transport people back and forth to hospital and stuff, right,

436
00:20:56,400 --> 00:20:57,040
Speaker 4: and they know that.

437
00:20:57,280 --> 00:21:00,400
Speaker 2: Yeah, and your your time is important, your skill level

438
00:21:00,440 --> 00:21:04,880
Speaker 2: is important, and your life is important. Obviously. Yeah, Unfortunately,

439
00:21:04,920 --> 00:21:07,440
Speaker 2: bad experience and you may want to write and talk

440
00:21:07,480 --> 00:21:08,840
Speaker 2: to the front of the you know, the owner. Talk

441
00:21:08,880 --> 00:21:10,800
Speaker 2: to the front of the horses. My dad used to say,

442
00:21:11,320 --> 00:21:13,320
Speaker 2: and let them let them know why you won't be

443
00:21:13,359 --> 00:21:16,760
Speaker 2: coming back because of this concern, and see how they

444
00:21:16,800 --> 00:21:19,560
Speaker 2: handle it. You never know, you never know what they

445
00:21:19,640 --> 00:21:19,919
Speaker 2: might do.

446
00:21:20,240 --> 00:21:22,240
Speaker 4: But you think, sorry, should I just drop it?

447
00:21:23,160 --> 00:21:24,800
Speaker 2: H What do you feel best about? Is it going

448
00:21:24,880 --> 00:21:25,399
Speaker 2: to eat at you?

449
00:21:26,720 --> 00:21:29,479
Speaker 4: Well, I've been so angry. I haven't been wanting I

450
00:21:29,560 --> 00:21:31,280
Speaker 4: want to call him, but I've been so angry. I

451
00:21:31,280 --> 00:21:32,960
Speaker 4: don't want to blow Why don't.

452
00:21:32,760 --> 00:21:34,400
Speaker 2: You, Why don't you? Why don't you write a letter?

453
00:21:35,800 --> 00:21:39,160
Speaker 2: I like writing. I like writing letters because I can

454
00:21:39,160 --> 00:21:40,879
Speaker 2: sit down, I can have a cup of coffee, a

455
00:21:40,920 --> 00:21:43,879
Speaker 2: cup of tea whatever, a doughnut, a little it is

456
00:21:43,960 --> 00:21:47,800
Speaker 2: a little rite. Write my letter. I can get my

457
00:21:47,880 --> 00:21:51,040
Speaker 2: thoughts straight. I can I can say what I want

458
00:21:51,040 --> 00:21:54,160
Speaker 2: to say clearly. And then I would find out who

459
00:21:54,200 --> 00:21:56,800
Speaker 2: the owner of the dealership or the general manager is

460
00:21:57,880 --> 00:22:00,720
Speaker 2: and send it to him spence seven bucks, send it

461
00:22:00,760 --> 00:22:05,879
Speaker 2: to him certified mail, right, and then you know he

462
00:22:05,960 --> 00:22:09,600
Speaker 2: got it. And if they ignore you, oh, then you've

463
00:22:09,600 --> 00:22:13,760
Speaker 2: got a reason to pursue it further. Maybe deceptive fraud practices,

464
00:22:13,800 --> 00:22:16,080
Speaker 2: et cetera with the attorney general of your state. Maybe

465
00:22:16,119 --> 00:22:18,360
Speaker 2: just a bad review on the website. Hey, I took

466
00:22:18,400 --> 00:22:23,440
Speaker 2: these steps. Nobody can ever argue with a rational approach right.

467
00:22:23,720 --> 00:22:26,040
Speaker 4: Nobody can ever write I have wanted to when I

468
00:22:26,160 --> 00:22:27,240
Speaker 4: was right.

469
00:22:27,520 --> 00:22:29,800
Speaker 2: I took these steps. This is what happened. You know,

470
00:22:29,840 --> 00:22:31,560
Speaker 2: whether it's because I'm a woman with it's because they

471
00:22:31,600 --> 00:22:34,119
Speaker 2: don't like people with blue eyes, green eyes, red eyes, whatever,

472
00:22:34,400 --> 00:22:36,879
Speaker 2: just because maybe they were having a bad day. Not acceptable,

473
00:22:37,040 --> 00:22:40,439
Speaker 2: But whatever it happened, I'm asking I'm asking you to

474
00:22:40,480 --> 00:22:43,439
Speaker 2: make it right. I'm asking you to look at it

475
00:22:43,480 --> 00:22:45,520
Speaker 2: from my perspective that I come to you because I

476
00:22:45,560 --> 00:22:48,159
Speaker 2: trust you, I count on your professionalism, and when I

477
00:22:48,200 --> 00:22:51,760
Speaker 2: needed you the most, you let me down. You want

478
00:22:51,800 --> 00:22:55,840
Speaker 2: me to write the letter, that great, all right, but

479
00:22:55,920 --> 00:22:58,840
Speaker 2: that's you know, that's what. Don't be emotional. You know

480
00:22:58,920 --> 00:23:00,800
Speaker 2: you need to talk about, say, you need to talk

481
00:23:00,800 --> 00:23:03,879
Speaker 2: about how you trusted them up to this point and

482
00:23:04,040 --> 00:23:07,840
Speaker 2: they've lost one soldier, so to speak, all right, and

483
00:23:07,880 --> 00:23:11,679
Speaker 2: see how they react. Don't be accusatory. It's it's funny

484
00:23:11,720 --> 00:23:16,480
Speaker 2: how businesses react, right. You know, maybe dealer parts are

485
00:23:16,560 --> 00:23:19,000
Speaker 2: more money I'd have to look the job up. To me,

486
00:23:19,080 --> 00:23:20,800
Speaker 2: that's to me, that's an hour and a half, two

487
00:23:20,800 --> 00:23:23,840
Speaker 2: hours worth of labor. What's their labor rate? You know,

488
00:23:24,040 --> 00:23:26,679
Speaker 2: go go figure that out. If the dealer's labor rate

489
00:23:26,800 --> 00:23:29,200
Speaker 2: is two hundred dollars, so it's four hundred dollars in labor,

490
00:23:29,840 --> 00:23:33,920
Speaker 2: is it six hundred dollars in parts? I know parts

491
00:23:33,920 --> 00:23:37,560
Speaker 2: have gone up, everything's gone up, and I would think

492
00:23:37,720 --> 00:23:40,680
Speaker 2: that's probably not far off the mark. Actually, because I've

493
00:23:40,680 --> 00:23:44,400
Speaker 2: seen Chrystler. I've seen I've seen Chrysler rotors. Chrysler break

494
00:23:44,480 --> 00:23:47,159
Speaker 2: parts are through the roof, and I don't understand why.

495
00:23:47,800 --> 00:23:51,840
Speaker 2: So I'm not trying to make an excuse for them. Rochelle, Okay,

496
00:23:51,920 --> 00:23:54,320
Speaker 2: I'm just saying I wouldn't be surprised. We bought a

497
00:23:54,320 --> 00:23:57,439
Speaker 2: set of rear rear roadors for of course, that was

498
00:23:57,440 --> 00:24:01,400
Speaker 2: a full sized Dodge thirty five hundred Diesel duly pick

499
00:24:01,480 --> 00:24:03,639
Speaker 2: up something. Blah blah blah blah blah. I think the

500
00:24:03,720 --> 00:24:07,640
Speaker 2: rotors were four hundred dollars a piece or some crazy number. Yeah,

501
00:24:07,680 --> 00:24:11,479
Speaker 2: but that's a truck. But even so, all right, how

502
00:24:11,520 --> 00:24:15,080
Speaker 2: about a parts breakdown? You know, can you explain it?

503
00:24:15,119 --> 00:24:19,520
Speaker 2: To me in English, you know, expertise at the counter. Hey, Rochelle,

504
00:24:19,560 --> 00:24:21,320
Speaker 2: you know what our labor rate is two hundred dollars.

505
00:24:21,440 --> 00:24:23,480
Speaker 2: It's about two hours for us to do this job.

506
00:24:23,520 --> 00:24:25,960
Speaker 2: You can do the math. That's four hundred bucks. And

507
00:24:26,040 --> 00:24:30,000
Speaker 2: you know, Chrysler parts are super expensive. Now Chrysler does,

508
00:24:30,119 --> 00:24:33,480
Speaker 2: at least Chrysler in this part of the country in

509
00:24:33,520 --> 00:24:36,240
Speaker 2: the Northeast, they have an ulterior what they call their

510
00:24:36,240 --> 00:24:40,359
Speaker 2: economy line. It's not a bad break rotor, it's not

511
00:24:40,400 --> 00:24:42,000
Speaker 2: a bad break pad. We use them all the time.

512
00:24:42,040 --> 00:24:44,720
Speaker 2: We've had We've had great success with them. We've had

513
00:24:44,800 --> 00:24:49,720
Speaker 2: probably zero comebacks, you know. So it's as my parts

514
00:24:49,760 --> 00:24:52,200
Speaker 2: guys tell me, Ron, it's a cheaper alternative to Chrysler

515
00:24:52,240 --> 00:24:55,840
Speaker 2: because Chrysler's break parts are just out of site for

516
00:24:55,880 --> 00:24:59,040
Speaker 2: some reason. And you know, it kind of makes sense.

517
00:24:59,080 --> 00:25:02,119
Speaker 2: It's you know, do you do you need owe stuff

518
00:25:02,160 --> 00:25:05,480
Speaker 2: on a on a seventeen jeep summit? I don't think

519
00:25:05,520 --> 00:25:06,919
Speaker 2: so as well.

520
00:25:07,119 --> 00:25:09,320
Speaker 4: And where I went where I took it at the

521
00:25:09,480 --> 00:25:13,640
Speaker 4: actual break dealerships or break specialty place, I would think

522
00:25:13,720 --> 00:25:16,240
Speaker 4: they would be more expensive, but they were, you know,

523
00:25:16,400 --> 00:25:19,879
Speaker 4: half the price right and also warrantyed for two years.

524
00:25:20,080 --> 00:25:24,720
Speaker 2: Right right, So Lesson learned write a letter.

525
00:25:24,880 --> 00:25:27,400
Speaker 4: Yeap, all right, d I will do that. Thank you.

526
00:25:27,400 --> 00:25:30,520
Speaker 2: You're very welcome. You'd be well. Tom hasn't. Tom has

527
00:25:30,520 --> 00:25:36,200
Speaker 2: an interesting comment about oil changes. I know Tom wants

528
00:25:36,200 --> 00:25:37,040
Speaker 2: to get in here today.

529
00:25:37,880 --> 00:25:40,240
Speaker 7: Well, I've been listening to all this stuff about oil

530
00:25:40,320 --> 00:25:43,199
Speaker 7: changes and the price of oil changes, and you know,

531
00:25:43,240 --> 00:25:46,840
Speaker 7: the price of quality and such. This actually doesn't involve

532
00:25:46,880 --> 00:25:50,760
Speaker 7: oil changes. It involves changing in oil company. With my house,

533
00:25:50,960 --> 00:25:55,280
Speaker 7: I've been with a company for twenty seven years. Called

534
00:25:55,280 --> 00:25:56,840
Speaker 7: to get having to go out and clean the furnace,

535
00:25:57,520 --> 00:25:59,920
Speaker 7: and they said okay, and and by the way, here's

536
00:26:00,040 --> 00:26:01,879
Speaker 7: what your service contract will be this year. So it

537
00:26:01,920 --> 00:26:04,520
Speaker 7: went up one hundred bucks. And it used to cover

538
00:26:04,600 --> 00:26:07,560
Speaker 7: everything at one hundred percent. Now I get a whopping

539
00:26:07,600 --> 00:26:09,800
Speaker 7: twenty percent off all parts in labor. And I went,

540
00:26:09,800 --> 00:26:12,399
Speaker 7: wh wha, wha, wha Wait a minute, you increase the

541
00:26:12,440 --> 00:26:16,879
Speaker 7: price of the package and I'm getting less right, And

542
00:26:16,920 --> 00:26:19,040
Speaker 7: they said yeah, And I said, well, I'm going to

543
00:26:19,040 --> 00:26:21,000
Speaker 7: shop around. Well I found a mom and pop place

544
00:26:21,040 --> 00:26:26,560
Speaker 7: across town, and their service contract is just a little

545
00:26:26,640 --> 00:26:28,159
Speaker 7: bit more on all what these guys wanted. But it

546
00:26:28,160 --> 00:26:31,480
Speaker 7: covers everything one hundred percent, and the woman apologized. She said,

547
00:26:31,720 --> 00:26:34,560
Speaker 7: last year it was this. I said, lady, I'm a

548
00:26:34,600 --> 00:26:38,960
Speaker 7: small business guy, parts, parts, labor. Everything is up in price.

549
00:26:39,560 --> 00:26:42,040
Speaker 7: As I get it, I said, it's not about the

550
00:26:42,080 --> 00:26:44,119
Speaker 7: money I want. I want the peace of mind that

551
00:26:44,160 --> 00:26:45,600
Speaker 7: I'm not going to get hit with a big bill

552
00:26:45,640 --> 00:26:46,600
Speaker 7: if this thing dies.

553
00:26:46,760 --> 00:26:49,400
Speaker 2: And as the moral to the story, you're looking for quality.

554
00:26:50,000 --> 00:26:53,480
Speaker 7: Looking, I'm looking for quality. I don't care about it. Well,

555
00:26:53,480 --> 00:26:55,479
Speaker 7: I care about the price, but I mean, you know,

556
00:26:55,640 --> 00:26:58,119
Speaker 7: we're arguing one hundred bucks, two hundred bucks, We're not

557
00:26:58,240 --> 00:27:02,560
Speaker 7: arguing ten thousand dollars. Right, It's like, come on, just stop.

558
00:27:02,640 --> 00:27:06,000
Speaker 7: So I changed companies and the other company was like, well,

559
00:27:06,840 --> 00:27:08,400
Speaker 7: this is this is what we're doing. I said, well,

560
00:27:08,400 --> 00:27:09,399
Speaker 7: that's nice. It's not for me.

561
00:27:09,480 --> 00:27:10,560
Speaker 3: Have a nice day. They didn't.

562
00:27:10,760 --> 00:27:11,720
Speaker 7: Didn't even try to keep.

563
00:27:11,560 --> 00:27:15,000
Speaker 2: Me well and see see, and that's you know, that's

564
00:27:15,080 --> 00:27:17,480
Speaker 2: that's the sad part that they don't try to keep you.

565
00:27:18,560 --> 00:27:19,840
Speaker 2: So let me ask you this, when the price of

566
00:27:19,880 --> 00:27:21,880
Speaker 2: bagels gets to be thirty dollars a dozen, you're still

567
00:27:21,880 --> 00:27:22,560
Speaker 2: buying them.

568
00:27:23,480 --> 00:27:25,080
Speaker 7: No, I'm gonna come over to your place when you

569
00:27:25,119 --> 00:27:25,480
Speaker 7: buy them.

570
00:27:26,920 --> 00:27:28,800
Speaker 2: By the way, I think we owe Dodge and apology.

571
00:27:28,840 --> 00:27:31,160
Speaker 2: I think I misread his letter, so yeah.

572
00:27:31,000 --> 00:27:31,520
Speaker 7: I think he did.

573
00:27:31,560 --> 00:27:33,720
Speaker 2: He was being funny, but you know what he says,

574
00:27:33,720 --> 00:27:35,480
Speaker 2: it's your fault. So I'm gonna blame you.

575
00:27:36,320 --> 00:27:38,720
Speaker 7: Of course, well shill you find out what we're paying

576
00:27:38,720 --> 00:27:39,280
Speaker 7: for that band.

577
00:27:39,359 --> 00:27:41,920
Speaker 2: So we're gonna so we're gonna apologize to Dodge, but

578
00:27:41,960 --> 00:27:43,760
Speaker 2: we're gonna blame Tom Ray. Let's go to break. I'm

579
00:27:43,800 --> 00:27:45,800
Speaker 2: running Andy in the car doctor eight five five five

580
00:27:45,880 --> 00:27:48,120
Speaker 2: six oh nine nine zero zero. I'll be back right

581
00:27:48,119 --> 00:27:54,800
Speaker 2: after this. You know, you wonder if kids win drag

582
00:27:54,880 --> 00:27:58,240
Speaker 2: racing today in like a Prius or an EV or

583
00:27:58,240 --> 00:28:01,720
Speaker 2: something with crash avoidance, would dead Man's curve really apply

584
00:28:01,800 --> 00:28:03,520
Speaker 2: because you got close to the edge, would it just

585
00:28:03,560 --> 00:28:05,920
Speaker 2: sort of bounce you back so you couldn't go over

586
00:28:05,960 --> 00:28:08,959
Speaker 2: the guardrail? It wouldn't. Think of what a dramatic movie

587
00:28:08,960 --> 00:28:11,280
Speaker 2: cultural type icon that would be fifty years from now

588
00:28:11,400 --> 00:28:14,639
Speaker 2: be boring. I want to talk to you about computer flashing.

589
00:28:14,680 --> 00:28:16,080
Speaker 2: I don't know where I get these ideas from. I

590
00:28:16,119 --> 00:28:20,000
Speaker 2: want to talk to you about computer flashing. Flashing once again.

591
00:28:20,640 --> 00:28:23,400
Speaker 2: We had a twenty thirteen buick in the shop this

592
00:28:23,440 --> 00:28:28,200
Speaker 2: week and the customer complaint was harsh engagement into drive,

593
00:28:28,280 --> 00:28:30,399
Speaker 2: and it was it was true. It came to us

594
00:28:30,400 --> 00:28:32,639
Speaker 2: from another shop. The shop had done a couple of

595
00:28:32,680 --> 00:28:35,640
Speaker 2: trans services trying to alleviate it. They found a bulletin

596
00:28:35,680 --> 00:28:40,120
Speaker 2: that talked about doing flashing. Do a flash update for software.

597
00:28:41,200 --> 00:28:44,280
Speaker 2: You know, this is a twelve year old, sixty thousand

598
00:28:44,360 --> 00:28:46,520
Speaker 2: mile vehicle. And the customer woke up one day and

599
00:28:46,560 --> 00:28:48,240
Speaker 2: one day it worked, and the next day put it

600
00:28:48,280 --> 00:28:51,560
Speaker 2: in gear and it banged so hard it would rattle

601
00:28:51,640 --> 00:28:54,880
Speaker 2: your fillings. It was just like a you know, hard hit.

602
00:28:56,560 --> 00:28:59,320
Speaker 2: I had my doubts. I won't I won't you know,

603
00:28:59,440 --> 00:29:01,240
Speaker 2: light to you about it. I had my doubt, said, gee,

604
00:29:01,240 --> 00:29:03,880
Speaker 2: how would a software update on something that was good

605
00:29:03,880 --> 00:29:07,680
Speaker 2: one day bad the next fix the problem? But you

606
00:29:07,720 --> 00:29:09,640
Speaker 2: know what, I think you have to try. I think

607
00:29:09,960 --> 00:29:14,200
Speaker 2: computer flashing software updates to a modern vehicle, anything made

608
00:29:14,240 --> 00:29:16,680
Speaker 2: in the last twenty years has gotten to the point

609
00:29:16,720 --> 00:29:20,480
Speaker 2: that a software update is an important piece of the

610
00:29:20,520 --> 00:29:24,040
Speaker 2: diagnostic solution. It really is it. It's just part of

611
00:29:24,040 --> 00:29:27,640
Speaker 2: the process. You've got to do it. So we dialed

612
00:29:27,720 --> 00:29:29,640
Speaker 2: up our Opus. Of course, we've got an Opus IVF

613
00:29:29,720 --> 00:29:32,480
Speaker 2: scan tool set up, and we dialed up and logged

614
00:29:32,480 --> 00:29:34,760
Speaker 2: in with them, and they dialed back into the shop

615
00:29:34,800 --> 00:29:36,560
Speaker 2: and it's great. I'll tell you, I don't know why

616
00:29:36,600 --> 00:29:38,560
Speaker 2: anybody tries doing flashing on their own. If you have

617
00:29:38,640 --> 00:29:42,120
Speaker 2: an Opus, you're you're you know, you've got your problem

618
00:29:42,200 --> 00:29:44,680
Speaker 2: solved because it's just being done for you. The hardware

619
00:29:44,720 --> 00:29:47,480
Speaker 2: is up to date, the software is correct. And we

620
00:29:47,520 --> 00:29:51,520
Speaker 2: did the update and it didn't work. And I was

621
00:29:51,560 --> 00:29:53,320
Speaker 2: ready to hand the car back to the other shop

622
00:29:53,360 --> 00:29:56,360
Speaker 2: and say, you know, we tried, like we agreed, and

623
00:29:56,600 --> 00:29:59,160
Speaker 2: it's you know, X number of dollars and it's time

624
00:29:59,200 --> 00:30:02,680
Speaker 2: for a trans and then the tech at Opus said,

625
00:30:02,720 --> 00:30:05,240
Speaker 2: by the way, there's an internal memo that I'm reading.

626
00:30:05,280 --> 00:30:08,360
Speaker 2: Hang on a second, and I waited. There's an internal

627
00:30:08,360 --> 00:30:11,320
Speaker 2: memo that says, if you're doing this bulletin and this

628
00:30:11,440 --> 00:30:15,240
Speaker 2: software update and it doesn't work, try this bulletin and

629
00:30:15,320 --> 00:30:18,680
Speaker 2: this software update. And it's a note from General Motors.

630
00:30:18,680 --> 00:30:22,000
Speaker 2: It talks about and it's not a public released memo,

631
00:30:22,200 --> 00:30:24,160
Speaker 2: is the way it was explained to me. So if

632
00:30:24,160 --> 00:30:27,400
Speaker 2: this doesn't work, try this, so do this update. It's

633
00:30:27,400 --> 00:30:29,640
Speaker 2: sort of like, you know, a Windows update. Let's do

634
00:30:29,680 --> 00:30:31,920
Speaker 2: this Windows update. If your computer doesn't work right, Well,

635
00:30:31,920 --> 00:30:35,360
Speaker 2: try this computer update. The second update fixed the car.

636
00:30:35,960 --> 00:30:40,040
Speaker 2: It it it fixed this transmission that you put it

637
00:30:40,080 --> 00:30:44,480
Speaker 2: in drive. It was just woof like like factory brand new.

638
00:30:45,600 --> 00:30:47,880
Speaker 2: And the shop that we were doing the workforce said,

639
00:30:48,000 --> 00:30:49,000
Speaker 2: what did they do to it?

640
00:30:49,240 --> 00:30:49,479
Speaker 3: You know?

641
00:30:49,680 --> 00:30:52,120
Speaker 2: And that's the beauty or that's the horror, depending on

642
00:30:52,160 --> 00:30:55,120
Speaker 2: your perspective of software updates. You don't know what they did.

643
00:30:55,160 --> 00:30:57,040
Speaker 2: You don't know what the engineer was thinking. You don't

644
00:30:57,040 --> 00:30:59,120
Speaker 2: know what they modified, you don't know what they changed.

645
00:30:59,600 --> 00:31:03,280
Speaker 2: All you know is you tried and it's fixed. And

646
00:31:03,800 --> 00:31:06,520
Speaker 2: that's the world of order repair. That's what order repair

647
00:31:06,520 --> 00:31:10,080
Speaker 2: has come to. And I think it's forward thinkers like

648
00:31:10,120 --> 00:31:13,480
Speaker 2: the folks over at Opus that are marching us down

649
00:31:13,520 --> 00:31:16,680
Speaker 2: this path, that are keeping us current, that are allowing

650
00:31:16,760 --> 00:31:20,240
Speaker 2: us to repair all these vehicles because without software updates,

651
00:31:20,280 --> 00:31:23,320
Speaker 2: and more importantly, without having the ability to access the

652
00:31:23,360 --> 00:31:27,000
Speaker 2: hardware and the software at some sort of economical cost.

653
00:31:28,200 --> 00:31:29,920
Speaker 2: You know, you've got to look at that. But I

654
00:31:29,960 --> 00:31:31,280
Speaker 2: just wanted to tell you it's a tale of two

655
00:31:31,360 --> 00:31:34,680
Speaker 2: software updates. The first one didn't work, the second one

656
00:31:34,720 --> 00:31:37,680
Speaker 2: did thanks to Opus. I'm running ady in the car. Doctor,

657
00:31:37,680 --> 00:31:43,760
Speaker 2: I'll be back right after this, and we come to

658
00:31:43,800 --> 00:31:46,360
Speaker 2: the end of another exclusive hour of the Car Doctor,

659
00:31:46,920 --> 00:31:48,680
Speaker 2: and it's been a pleasure to be here with you.

660
00:31:48,720 --> 00:31:51,480
Speaker 2: Next week we're going to get to talk to Mett

661
00:31:51,560 --> 00:31:57,000
Speaker 2: di Lorenzo. Matt wrote a great book, Mercedes AMG, which

662
00:31:57,080 --> 00:32:00,800
Speaker 2: is Mercedes hot rods, right and Mercedes cars and things

663
00:32:00,880 --> 00:32:03,600
Speaker 2: like that. And at first you go, oh, come on,

664
00:32:03,600 --> 00:32:06,080
Speaker 2: a Mercedes can't be fast. And then you start to

665
00:32:06,080 --> 00:32:08,240
Speaker 2: read the book and you listen to Matt and you go, wow,

666
00:32:09,200 --> 00:32:11,600
Speaker 2: you know it's it really is a hot rod. And

667
00:32:11,880 --> 00:32:14,160
Speaker 2: we're actually going to get an explanation. I'm not even

668
00:32:14,200 --> 00:32:18,120
Speaker 2: going to attempt to pronounce it here, but you know, Matt,

669
00:32:18,160 --> 00:32:21,000
Speaker 2: in my preliminary interview with him, he did explain to

670
00:32:21,000 --> 00:32:24,280
Speaker 2: me what AMG stands for. It's very German and it's

671
00:32:24,360 --> 00:32:27,760
Speaker 2: very hard to pronounce. But because I've always looked at

672
00:32:27,800 --> 00:32:31,000
Speaker 2: it and said American, No, it's got nothing to do

673
00:32:31,040 --> 00:32:33,920
Speaker 2: with it. It's related to the town in Germany where

674
00:32:33,960 --> 00:32:37,280
Speaker 2: the whole corporation started some forty or fifty years ago.

675
00:32:37,320 --> 00:32:39,400
Speaker 2: But we're going to go through the history of Mercedes.

676
00:32:39,720 --> 00:32:43,120
Speaker 2: They're racing prowess, we're going to talk about flying pigs.

677
00:32:43,120 --> 00:32:46,160
Speaker 2: That was one of the cars that wasn't supposed to

678
00:32:46,200 --> 00:32:47,720
Speaker 2: be as fast as it was and do what it

679
00:32:47,760 --> 00:32:50,720
Speaker 2: was supposed to do. But that's next week, and maybe

680
00:32:50,760 --> 00:32:53,000
Speaker 2: we'll give this book away. I've got a copy of

681
00:32:53,040 --> 00:32:54,600
Speaker 2: it in front of me. It's got my fingerprints all

682
00:32:54,640 --> 00:32:57,040
Speaker 2: over it. But it's got some great color pictures and

683
00:32:57,120 --> 00:33:00,080
Speaker 2: the complete explanation of what it's all about. So we

684
00:33:00,200 --> 00:33:03,320
Speaker 2: got something out of this week. And I guess the

685
00:33:03,400 --> 00:33:05,360
Speaker 2: point of all of this this week is, you know,

686
00:33:05,400 --> 00:33:07,680
Speaker 2: we've been talking a lot about maintenance. We've been talking

687
00:33:07,680 --> 00:33:10,560
Speaker 2: a lot about different kinds of service. Is know what

688
00:33:10,600 --> 00:33:12,680
Speaker 2: you're getting, you know, know what you're paying for, Know

689
00:33:12,720 --> 00:33:16,480
Speaker 2: what you're getting, and you know understand it's still a machine.

690
00:33:16,600 --> 00:33:18,480
Speaker 2: No matter how many computers they hang on it, it

691
00:33:18,560 --> 00:33:22,520
Speaker 2: still requires annual maintenance. It still requires some scheduled service.

692
00:33:22,720 --> 00:33:25,920
Speaker 2: And you've got to learn to break down the estimates

693
00:33:26,240 --> 00:33:28,640
Speaker 2: and don't be afraid to ask, Hey, it's like the

694
00:33:28,720 --> 00:33:32,600
Speaker 2: one Lady Rochelle with the jeep nine hundred and seventy

695
00:33:32,640 --> 00:33:35,120
Speaker 2: dollars for breaks. How many hours of that is labor?

696
00:33:35,200 --> 00:33:38,240
Speaker 2: How much of that is parts? Are they factory parts?

697
00:33:38,280 --> 00:33:40,880
Speaker 2: And we never even addressed that in our conversation with her,

698
00:33:40,920 --> 00:33:43,640
Speaker 2: I just made the assumption. But you know, they could

699
00:33:43,640 --> 00:33:47,600
Speaker 2: also be using the economy line of breakpart and double dipping,

700
00:33:47,640 --> 00:33:50,120
Speaker 2: as I like to say, And I don't like that,

701
00:33:50,640 --> 00:33:53,720
Speaker 2: so always ask for an explanation. How do things break down?

702
00:33:54,480 --> 00:33:56,640
Speaker 2: Learn to ask about the price of bagels. If you're

703
00:33:56,680 --> 00:33:58,080
Speaker 2: here with me for the first hour, you know what

704
00:33:58,080 --> 00:34:00,640
Speaker 2: I'm talking about. You know, learn to under understand why

705
00:34:00,760 --> 00:34:02,920
Speaker 2: things are going up, and learn to look at things

706
00:34:02,920 --> 00:34:06,000
Speaker 2: from a perspective of is it worth it? And you know,

707
00:34:06,240 --> 00:34:09,120
Speaker 2: if it's done right, it probably is. If it's not, well,

708
00:34:09,160 --> 00:34:11,360
Speaker 2: then that's a whole other, a whole nother part of

709
00:34:11,400 --> 00:34:14,480
Speaker 2: the conversation, because there's nothing worse than getting a very

710
00:34:14,520 --> 00:34:17,279
Speaker 2: bad and stale bagel. I'm ronning ay in the car

711
00:34:17,320 --> 00:34:21,319
Speaker 2: doctor till the next time. Good mechanics aren't expensive, they're priceless.

712
00:34:21,640 --> 00:34:22,240
Speaker 2: See you