1 00:00:00,120 --> 00:00:02,880 Speaker 1: Doesn't it feel like any business that provides a service 2 00:00:03,080 --> 00:00:07,760 Speaker 1: always wants you to take their online customer satisfaction survey. 3 00:00:07,880 --> 00:00:08,960 Speaker 2: Yes, yeah, like. 4 00:00:08,960 --> 00:00:10,360 Speaker 1: Where they hand you the receipt and then you have 5 00:00:10,400 --> 00:00:13,000 Speaker 1: to go to a website and rate your experience and 6 00:00:13,080 --> 00:00:15,360 Speaker 1: fill out a bunch of stuff to provide feedback. And 7 00:00:15,360 --> 00:00:18,840 Speaker 1: it's just it's a lot of work. Well not today. 8 00:00:19,200 --> 00:00:22,280 Speaker 1: We're making it much much easier by telling a woman 9 00:00:22,320 --> 00:00:26,240 Speaker 1: we have a different kind of customer satisfaction test that's 10 00:00:26,400 --> 00:00:31,720 Speaker 1: no hassle and guaranteed to make her extremely uncomfortable. You'll 11 00:00:31,760 --> 00:00:34,000 Speaker 1: hear your phone tap right now, an. 12 00:00:38,600 --> 00:00:44,239 Speaker 3: Hello, Hi is this Catherine? Yes, this is great. I'm 13 00:00:44,240 --> 00:00:48,080 Speaker 3: calling from My name's Bella, Bella to ball. You just 14 00:00:48,120 --> 00:00:52,240 Speaker 3: sorted a sandwich to be delivered? I see, Oh yeah, 15 00:00:52,360 --> 00:00:55,000 Speaker 3: I did, I did order it. Is there a problem? 16 00:00:55,280 --> 00:00:58,400 Speaker 2: Oh no, I'm just calling to let you know we're 17 00:00:58,400 --> 00:01:02,000 Speaker 2: currently doing a new customer satisfaction program to assess our 18 00:01:02,000 --> 00:01:05,920 Speaker 2: food quality. I've always thought it was really good soon, 19 00:01:05,959 --> 00:01:08,960 Speaker 2: I mean, that's why I keep ordering it. I appreciate 20 00:01:09,040 --> 00:01:12,440 Speaker 2: you saying that, but we'll have Rafael find out for sure. 21 00:01:14,680 --> 00:01:16,600 Speaker 2: Oh what do you mean? 22 00:01:16,640 --> 00:01:18,680 Speaker 1: I don't know who Rafael is. 23 00:01:19,760 --> 00:01:20,959 Speaker 3: I'm sorry I should have explained. 24 00:01:21,000 --> 00:01:24,160 Speaker 2: He's our delivery guy, and after he drops off your sandwich, 25 00:01:24,400 --> 00:01:28,200 Speaker 2: he's gonna sit and watch you eat. Oh that's not necessary. 26 00:01:28,240 --> 00:01:30,240 Speaker 2: He can just drop it off and then and then 27 00:01:30,240 --> 00:01:32,600 Speaker 2: I'll tell you all afterward how it is. 28 00:01:32,720 --> 00:01:34,560 Speaker 3: Yeah, that doesn't really work. 29 00:01:34,720 --> 00:01:37,440 Speaker 2: I mean, the only true way that we'll be able 30 00:01:37,480 --> 00:01:40,920 Speaker 2: to know if the quality meets your expectations is if 31 00:01:41,040 --> 00:01:42,240 Speaker 2: Rafael can witness it. 32 00:01:43,840 --> 00:01:46,240 Speaker 1: That's odd I can. 33 00:01:46,360 --> 00:01:48,520 Speaker 2: I know it might make you feel better to just 34 00:01:48,640 --> 00:01:52,520 Speaker 2: meet him. Rafael him here real quick. What say hi 35 00:01:52,560 --> 00:01:54,280 Speaker 2: to the nice lady? Hi? 36 00:01:55,520 --> 00:01:58,880 Speaker 3: Oh, Hi, he's there. 37 00:01:59,640 --> 00:02:03,240 Speaker 2: Yeah, yeah, he's back from another delivery. So far, he's 38 00:02:03,280 --> 00:02:05,080 Speaker 2: watched three people eat their lunch today. 39 00:02:05,160 --> 00:02:09,320 Speaker 3: I heard you like sandwiches. I do like sandwiches. 40 00:02:09,600 --> 00:02:11,880 Speaker 2: Can I just can I just talk to the lady please? 41 00:02:12,280 --> 00:02:17,600 Speaker 3: She wants to talk to you. It's okay, bye. Yeah. 42 00:02:17,960 --> 00:02:20,520 Speaker 2: So the way this is going to work is again, 43 00:02:20,600 --> 00:02:23,520 Speaker 2: he's just going to drop the sandwich and then come 44 00:02:23,560 --> 00:02:25,200 Speaker 2: on inside with you for a moment. 45 00:02:25,480 --> 00:02:27,560 Speaker 3: No, this is too much. 46 00:02:27,760 --> 00:02:30,320 Speaker 2: I'd like to opt out of the survey, watching or 47 00:02:30,360 --> 00:02:31,160 Speaker 2: whatever you're. 48 00:02:31,080 --> 00:02:31,839 Speaker 1: Doing over there. 49 00:02:32,680 --> 00:02:37,400 Speaker 3: Okay, I don't. I'm back, Raia not yet I was. 50 00:02:37,320 --> 00:02:40,000 Speaker 1: In the bathroom, but I wash my hands, smell my fingers. 51 00:02:40,040 --> 00:02:43,760 Speaker 3: I don't want to do that again. Okay, I just 52 00:02:43,800 --> 00:02:46,000 Speaker 3: want you to say until her order is ready. 53 00:02:46,080 --> 00:02:47,960 Speaker 2: I don't know if I even want the sandwich anymore. 54 00:02:48,120 --> 00:02:50,320 Speaker 2: This guy's gonna come over and watch me eat it. 55 00:02:50,440 --> 00:02:51,000 Speaker 3: I hear you. 56 00:02:51,160 --> 00:02:53,000 Speaker 2: I hear you, and it sounds like you might be 57 00:02:53,080 --> 00:02:55,799 Speaker 2: concerned that he's going to ask you questions while you're eating. 58 00:02:56,320 --> 00:02:57,840 Speaker 3: No, that's not my concern at all. 59 00:02:58,000 --> 00:03:00,480 Speaker 2: Listen, if you don't feel like talking, he'll do a 60 00:03:00,560 --> 00:03:02,919 Speaker 2: number rating system, so he'll ask, maybe how good is 61 00:03:02,960 --> 00:03:03,440 Speaker 2: your sandwich? 62 00:03:03,480 --> 00:03:05,560 Speaker 3: And you just use a hand. The number three is 63 00:03:05,600 --> 00:03:06,440 Speaker 3: my favorite. 64 00:03:06,840 --> 00:03:09,120 Speaker 2: What. No, I don't want to use this finger system. 65 00:03:09,120 --> 00:03:10,560 Speaker 2: I just want to eat my sandwich. 66 00:03:10,560 --> 00:03:12,799 Speaker 3: Would you rather nod your head as you're eating? 67 00:03:13,240 --> 00:03:13,799 Speaker 2: Yes? Why? 68 00:03:13,800 --> 00:03:14,120 Speaker 1: I don't know. 69 00:03:14,160 --> 00:03:16,720 Speaker 3: If you nod three times, then I'll know it's good. 70 00:03:17,800 --> 00:03:18,480 Speaker 3: A thumbs up. 71 00:03:19,000 --> 00:03:20,000 Speaker 2: Get him off the phone. 72 00:03:20,040 --> 00:03:22,120 Speaker 3: I don't need to talk to him. Okay, it sounds 73 00:03:22,160 --> 00:03:26,400 Speaker 3: like you're pretty upset. I'm up there. That's enough. Yes, 74 00:03:26,720 --> 00:03:28,639 Speaker 3: all you need to do is pull up another chair 75 00:03:28,720 --> 00:03:29,359 Speaker 3: to your desk. 76 00:03:29,720 --> 00:03:31,680 Speaker 2: No, you don't have one of those. Maybe you're more 77 00:03:31,720 --> 00:03:34,079 Speaker 2: in a cubicle, not in office. I don't know how 78 00:03:34,080 --> 00:03:36,400 Speaker 2: to make this any clearer. Do not send someone to 79 00:03:36,400 --> 00:03:37,080 Speaker 2: watch me eat? 80 00:03:37,840 --> 00:03:40,440 Speaker 3: Okay, I'm hearing you, and I'm listening to you. 81 00:03:40,840 --> 00:03:43,320 Speaker 2: Are you Are you really listening to me? 82 00:03:43,520 --> 00:03:45,360 Speaker 3: Absolutely? So what we'll do. 83 00:03:45,480 --> 00:03:47,840 Speaker 2: What we'll do, because I am reasonable, is we'll have 84 00:03:47,960 --> 00:03:50,240 Speaker 2: Rafael turn his back towards you and then. 85 00:03:50,160 --> 00:03:52,640 Speaker 3: Just peep over his shoulder a couple of times. 86 00:03:52,680 --> 00:03:55,320 Speaker 1: I'm watching you anymore, just like. 87 00:03:55,280 --> 00:03:58,320 Speaker 3: That, just to see how you're enjoying the sandwich. I 88 00:03:58,360 --> 00:03:59,600 Speaker 3: don't want him in the room. 89 00:03:59,640 --> 00:04:01,600 Speaker 1: I don't want him picking over his shoulder. 90 00:04:01,760 --> 00:04:02,920 Speaker 3: That's weird. 91 00:04:03,040 --> 00:04:07,320 Speaker 2: Okay, that's gross. I know he sounds gross too. We 92 00:04:07,440 --> 00:04:10,880 Speaker 2: are about customer satisfaction here. We want you to be happy. 93 00:04:10,960 --> 00:04:14,200 Speaker 3: So what can we do? Cancel it? I don't want 94 00:04:14,200 --> 00:04:15,640 Speaker 3: my handwor they love me out. 95 00:04:15,800 --> 00:04:18,320 Speaker 2: Don't bring the sandwich to Catherine, but you can bring 96 00:04:18,360 --> 00:04:20,120 Speaker 2: one to her coworker, Jasmine. 97 00:04:20,440 --> 00:04:21,240 Speaker 1: I'm confused. 98 00:04:21,279 --> 00:04:22,480 Speaker 3: Now, wait, ye will. 99 00:04:22,360 --> 00:04:22,800 Speaker 2: You show up? 100 00:04:22,839 --> 00:04:24,640 Speaker 3: Can you tell him that it's a prank phone call? 101 00:04:25,040 --> 00:04:27,880 Speaker 3: Oh yeah, the one that was set up by your coworker. 102 00:04:28,000 --> 00:04:29,200 Speaker 3: The first was a caller. 103 00:04:29,360 --> 00:04:32,360 Speaker 1: And we're on Brook and Jeffrey in the morning. 104 00:04:32,560 --> 00:04:36,360 Speaker 3: What this is all a break? 105 00:04:37,040 --> 00:04:38,920 Speaker 2: It's a phone tap and you're on the radio show 106 00:04:38,960 --> 00:04:39,960 Speaker 2: Brook and Jeffrey in the Morning. 107 00:04:40,000 --> 00:04:41,520 Speaker 3: I'm actually Brook and that's Jose. 108 00:04:45,400 --> 00:04:48,080 Speaker 2: Was gonna come and watch me eat my lunch? 109 00:04:48,760 --> 00:04:50,680 Speaker 3: How else could we tell if you enjoyed it or not? 110 00:04:51,560 --> 00:04:53,680 Speaker 3: It makes you feel more comfortable, you can watch me 111 00:04:53,800 --> 00:04:55,640 Speaker 3: eat my lunch. I love company. 112 00:04:56,120 --> 00:04:57,839 Speaker 1: I asked work to watch me eat all the time. 113 00:04:58,000 --> 00:05:01,080 Speaker 3: She doesn't. I don't know. I don't know. 114 00:05:01,800 --> 00:05:02,800 Speaker 1: Oh you got me good. 115 00:05:02,920 --> 00:05:06,960 Speaker 2: You you all really got me good. A week up 116 00:05:07,000 --> 00:05:09,919 Speaker 2: every morning with Boom Tabs weekday mornings on the twenties 117 00:05:10,440 --> 00:05:12,680 Speaker 2: Brooke and Jeffrey in the Morning,