WEBVTT - How Two AI Startup Unicorns Went Bust

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<v Speaker 1>Welcome to tech Stuff, a production from iHeartRadio. Hey there,

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<v Speaker 1>and welcome to tech Stuff. I'm your host Jonathan Strickland.

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<v Speaker 1>I'm an executive producer with iHeart Podcasts and how the

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<v Speaker 1>tech are you? You know. A couple of years ago,

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<v Speaker 1>it seemed like AI had just exploded into the mainstream

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<v Speaker 1>out of nowhere. Now, in reality, thousands of people have

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<v Speaker 1>been working for decades to bring various AI implementations to

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<v Speaker 1>a point where they could be deployed in the real world,

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<v Speaker 1>not just you know, R and D projects. I think

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<v Speaker 1>a lot of us are hyper aware of generative AI

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<v Speaker 1>in particular. That's the kind of application that's easy for

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<v Speaker 1>the average person to have experienced and perceived, you know,

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<v Speaker 1>first hand. But there's a lot more going on in

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<v Speaker 1>AI than just chat by and image generators, that kind

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<v Speaker 1>of thing. There's widespread agreement that AI is definitely going

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<v Speaker 1>to have an enormous impact on pretty much everything. There's

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<v Speaker 1>less agreement about how this transformation is going to manifest

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<v Speaker 1>or in what time frame it's going to happen. We've

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<v Speaker 1>got a lot of companies that have made some fairly

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<v Speaker 1>aggressive moves into the space, either developing AI or trying

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<v Speaker 1>to implement AI solutions, and it hasn't always worked out.

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<v Speaker 1>In the meanwhile, you've got this incredible environment in which entrepreneurs,

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<v Speaker 1>computer scientists, venture capital investors, and more are all trying

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<v Speaker 1>to leverage the moment. Like that whole idea of opportunity knocking.

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<v Speaker 1>You've got to seize on that opportunity because who knows

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<v Speaker 1>when it's going to come around again, Even if they're

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<v Speaker 1>not actually prepared to execute upon that opportunity. Sometimes leveraging

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<v Speaker 1>opportunity just doesn't go the way you want it to. Now,

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<v Speaker 1>I've already published tech Stuff episodes in the past about

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<v Speaker 1>failed tech startups. Some of those startups reached really high

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<v Speaker 1>levels of valuation, like topping a billion dollars, which catapults

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<v Speaker 1>them into the so called unicorn status. A unicorn is

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<v Speaker 1>a startup doesn't have to be tech. It's a startup

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<v Speaker 1>business that hits evaluation of a billion dollars at some

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<v Speaker 1>point or another. But even with that kind of high valuation,

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<v Speaker 1>and even with the initial excitement and support of investors

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<v Speaker 1>who have really deep pockets, startups sometimes collapse for one

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<v Speaker 1>reason or another. So today I thought we should talk

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<v Speaker 1>about a couple of digital health AI startups that have

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<v Speaker 1>followed this particular path. While AI enthusiasm has built to

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<v Speaker 1>what I would call a frenzy, in more recent months

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<v Speaker 1>that enthusiasm has waned somewhat. Investors have kind of backed

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<v Speaker 1>off a little bit from AI. There have been a

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<v Speaker 1>lot of articles that have been published that say any

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<v Speaker 1>real gains from AI are probably years down the road,

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<v Speaker 1>at least for most implementations. This is not necessarily universal

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<v Speaker 1>for all AI, which is an important thing to remember.

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<v Speaker 1>Not all AI is the same, but for many implementations

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<v Speaker 1>it's just too early to think of AI making an

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<v Speaker 1>enormous impact on business objectives. And so again, investments have

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<v Speaker 1>started to taper off quite a bit. People are being

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<v Speaker 1>more particular with their investments for lots of reasons, but

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<v Speaker 1>a big one of those is the perception that AI

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<v Speaker 1>is not really ready for prime time to totally transform

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<v Speaker 1>everything right now. So a lot of AI companies or

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<v Speaker 1>companies that have, you know, kind of leveraged AI to

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<v Speaker 1>be their sales pitch have kind of found themselves in

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<v Speaker 1>dire straits. The condition of dire straits, not the band.

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<v Speaker 1>Dire straits, not the sultans of swing. Now, before I

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<v Speaker 1>get to specifics, let's just establish some general factors, all right.

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<v Speaker 1>So artificial intelligence is an expensive discipline. It is a

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<v Speaker 1>resource hungry computer application. So you have to either own

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<v Speaker 1>or have access to really powerful data centers. For any

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<v Speaker 1>AI application that's going beyond just a proof of concept.

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<v Speaker 1>If you plan on launching something that is meant to

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<v Speaker 1>be a product or service that is in part or

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<v Speaker 1>wholly dependent upon AI, you have to have access to

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<v Speaker 1>that compute power. Now, on top of that, AI applications

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<v Speaker 1>typically require specific types of powerful parallel processing capabilities, which

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<v Speaker 1>means that you need a particular kind of computer chip.

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<v Speaker 1>You can't just get any computer chip, even a really

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<v Speaker 1>fast one. You need one that's really good at handling

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<v Speaker 1>parallel processing. So, like in the early days of AI,

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<v Speaker 1>GPUs were a really big part of AI processing because

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<v Speaker 1>GPUs graphics processing units typically are designed to be parallel processors.

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<v Speaker 1>They have multiple cores, and they can do multi threading

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<v Speaker 1>and work on a lot of different problems all simultaneously.

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<v Speaker 1>AI needs that capability, or at least a lot of

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<v Speaker 1>machine learning processes require that kind of computational power. So

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<v Speaker 1>the chips best suited to do that are not always

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<v Speaker 1>in plentiful supply. So that means we've got this big

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<v Speaker 1>pool of AI companies. Some of them are part of

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<v Speaker 1>much larger organizations like Microsoft or Google, but all of

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<v Speaker 1>them are competing for a limited supply of processors that

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<v Speaker 1>are suitable for handling AI computational loads. Not everyone is

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<v Speaker 1>going to come out of winner in that kind of competition.

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<v Speaker 1>You know, big companies obviously have a huge advantage over

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<v Speaker 1>smaller startups that are dependent upon rounds of fundraising from investors.

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<v Speaker 1>They're going to venture capitalists to get a influx of

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<v Speaker 1>cash in order to be able to do business. Meanwhile,

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<v Speaker 1>you have these monoliths like Microsoft and Google that have

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<v Speaker 1>decades of wealth that have been generated and they lean

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<v Speaker 1>on that in order to get an advantage in the market.

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<v Speaker 1>So that's one thing. Another is that scaling up is

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<v Speaker 1>particularly challenging for AI companies. This is hard for any startup. Right,

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<v Speaker 1>a startup can come up with a brilliant idea and

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<v Speaker 1>have an idea that truly has a good place in

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<v Speaker 1>the market. Once you get to a level of scale

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<v Speaker 1>where you can make this a revenue generating business, but

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<v Speaker 1>getting there is hard. Right, if it's manufacturing, then you

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<v Speaker 1>have to figure out, well, how are we going to

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<v Speaker 1>afford to manufac facture in the bulk we need in

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<v Speaker 1>order to make this a viable business for services, How

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<v Speaker 1>do we make sure that our business can provide the

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<v Speaker 1>services to the customer base we're going to need in

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<v Speaker 1>order to have a viable business. These are non trivial challenges.

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<v Speaker 1>You have to figure out how do you actually meet

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<v Speaker 1>the demand that you're hoping to create. Now, first, there

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<v Speaker 1>has to be a demand there in the first place.

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<v Speaker 1>And if there's no existing demand, you have to create

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<v Speaker 1>that demand. Then you have to be able to deliver

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<v Speaker 1>value for that demand. These are really hard problems, so

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<v Speaker 1>a lot of startups do fail, like whether they're in

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<v Speaker 1>the tech sector or not, and for AI companies it

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<v Speaker 1>is particularly difficult. Scientists might develop a truly intriguing use

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<v Speaker 1>for artificial intelligence. The work's great on a small scale,

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<v Speaker 1>like yeah, they can prove it works for a small

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<v Speaker 1>test group or maybe a region or a very specific industry.

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<v Speaker 1>But then to grow that so that you can meet

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<v Speaker 1>the needs of customers around the world that could require

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<v Speaker 1>way more resources than you can actually afford even as

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<v Speaker 1>a unicorn. So AI startups can end up burning through

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<v Speaker 1>cash really quickly, not through terrible mismanagement, though of course

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<v Speaker 1>that can happen too, but just because HEYI is expensive.

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<v Speaker 1>So I wanted to clear that up at the start

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<v Speaker 1>because I don't want to get the impression that the

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<v Speaker 1>folks that are behind these businesses necessarily did something wrong.

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<v Speaker 1>Although in one case we'll see that there is at

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<v Speaker 1>least one news outlet that very much feels like the

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<v Speaker 1>founder of a company did many things wrong. I don't

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<v Speaker 1>want to say that they were necessarily bad at managing money.

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<v Speaker 1>That could be a factor as well, but I'm trying

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<v Speaker 1>to separate this from the dot com bubble of the

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<v Speaker 1>late nineties. So with the dot com bubble, you had

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<v Speaker 1>all these startups that got enormous investments in cash, and

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<v Speaker 1>you know, some of them went public on the stock

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<v Speaker 1>market and their stocks inflated to ridiculous levels. And you

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<v Speaker 1>had these companies that didn't have fully baked business plans

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<v Speaker 1>in place. They were absolutely swimming in cash, and a

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<v Speaker 1>lot of times people were making extravagant purchases like crazy

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<v Speaker 1>office things like like a full bar or whatever, without

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<v Speaker 1>actually being able to put those assets to work to

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<v Speaker 1>create a business that could stand on its own. And

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<v Speaker 1>ultimately the bubble burst and the entire industry collapsed. You know,

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<v Speaker 1>some companies survived, but a lot of them didn't. Well,

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<v Speaker 1>I want to draw a line between those and what

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<v Speaker 1>might be an AI tech bubble. I think it's fair

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<v Speaker 1>to call it an AI tech bubble because one almost

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<v Speaker 1>universal issue for all the AI startups is this challenge

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<v Speaker 1>that artificial intelligence is inherently expensive. They could also fall

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<v Speaker 1>victim to the same problems that we solve with dot

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<v Speaker 1>com businesses. That's still a possibility. I'm not saying that

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<v Speaker 1>AI companies are somehow immune to human frailties of going

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<v Speaker 1>overboard and like everybody gets a new car or whatever

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<v Speaker 1>it might be, but that the very nature of AI

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<v Speaker 1>itself becomes a massive risk as far as seeing a

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<v Speaker 1>return on investment. So with all that set, we're ready

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<v Speaker 1>to start diving into discussions of a pair of different

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<v Speaker 1>digital health companies that were largely centered around the idea

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<v Speaker 1>of artificial intelligence revolutionizing the way we do certain things

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<v Speaker 1>in healthcare. Whether or not artificial intelligence was actually playing

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<v Speaker 1>a part in that, that's more of an open question.

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<v Speaker 1>We're going to get into that in just a moment.

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<v Speaker 1>Before we do that, let's take a quick break to

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<v Speaker 1>thank our sponsors. Okay, we're back. Let's talk about our

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<v Speaker 1>first digital health company and what happened. And in these cases,

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<v Speaker 1>I think it's safe to say that the AI component

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<v Speaker 1>was really just one contributing factor to how these two

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<v Speaker 1>health company startups failed over time. I think it was

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<v Speaker 1>a major contributing factor, but just one of multiple factors.

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<v Speaker 1>But another is that there was an understandable but arguably

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<v Speaker 1>foolish rush of cash influence in the health space following

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<v Speaker 1>the twenty twenty COVID outbreak. Now that rush of cash

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<v Speaker 1>was understandable because obviously the pandemic had an enormous impact

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<v Speaker 1>on people all around the world. There were tons of regions,

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<v Speaker 1>entire countries that were operating under lockdown conditions, sometimes for

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<v Speaker 1>so several months at a stretch. Now, obviously that would

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<v Speaker 1>change how we do pretty much everything from how we

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<v Speaker 1>work to how students were attending lessons, to how you

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<v Speaker 1>actually got to see a physician if you needed one,

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<v Speaker 1>and so out of necessity, health companies new and old

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<v Speaker 1>attempted to adapt to this new reality. Now, it could

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<v Speaker 1>be really hard for large established companies to adapt to

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<v Speaker 1>rapidly changing conditions. Being nimble isn't exactly a common trait

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<v Speaker 1>for legacy organizations. That opened up opportunities for younger startups

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<v Speaker 1>to innovate in the space and to attempt to serve

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<v Speaker 1>customers in ways that larger organizations simply couldn't replicate. And

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<v Speaker 1>one of those companies was called Babylon. Now, Babylon was

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<v Speaker 1>founded years before the pandemic. It was founded way back

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<v Speaker 1>in twenty thirteen. Technically it's one year year younger than

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<v Speaker 1>the other digital health company we'll talk about in a

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<v Speaker 1>little bit. Babylon launched in the United Kingdom. Ultimately it

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<v Speaker 1>would extend services to other parts of the world, primarily

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<v Speaker 1>in Asia, but also the United States and a couple

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<v Speaker 1>of places in Africa. It was a subscription based healthcare

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<v Speaker 1>services company, and initially it was one that had a

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<v Speaker 1>fairly simple approach. Customers or patients in other words, would

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<v Speaker 1>communicate with healthcare professionals via text messages and video conferences.

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<v Speaker 1>So it was a telehealth solutions company, which again not

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<v Speaker 1>that groundbreaking, right, there were other telehealth solutions out there,

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<v Speaker 1>and at this stage there was no real AI component.

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<v Speaker 1>This was all let's put patients in touch with doctors

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<v Speaker 1>and do it in a way where the patient doesn't

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<v Speaker 1>necessarily have to take time out of his or her

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<v Speaker 1>or their day to go and meet with physician. They

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<v Speaker 1>could do it through this app. So you might say, well,

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<v Speaker 1>where is the AI component if this episode is about

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<v Speaker 1>AI health startups. Well, that took the form of a

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<v Speaker 1>chat bot that was developed later on in Babylon. It

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<v Speaker 1>was an idea that I think was present from the beginning,

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<v Speaker 1>Like this was a goal early on was to develop

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<v Speaker 1>a chat bot that would be able to interact with patients,

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<v Speaker 1>and the chatbot would be able to answer questions, and

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<v Speaker 1>ultimately Babylon claimed it would be able to do things

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<v Speaker 1>like diagnose patients. So not just like answer questions about

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<v Speaker 1>physician availability or simple questions that might lead to a

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<v Speaker 1>way to alleviate symptoms that are acutely bothering a patient,

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<v Speaker 1>but actually diagnosing the underlying cause of those symptoms. That

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<v Speaker 1>is a huge claim, I mean as a remarkable claim,

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<v Speaker 1>and it requires remarkable evidence to support it. When you're

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<v Speaker 1>talking about healthcare, there's a high bar you need to meet,

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<v Speaker 1>a high bar of confidence. If you do not meet that,

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<v Speaker 1>then that means you probably should not not Probably you

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<v Speaker 1>should not offer these services to patients who were talking

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<v Speaker 1>literally matters of life and death. So understandably, a lot

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<v Speaker 1>of critics were raising concerns about how reliable this chatbot

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<v Speaker 1>actually was and whether or not it was ethical to

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<v Speaker 1>even suggest that a chatbot could accurately diagnose someone's ailments

0:15:32.560 --> 0:15:35.480
<v Speaker 1>through interacting with that patient. And again, all of this

0:15:35.640 --> 0:15:39.720
<v Speaker 1>was happening before the pandemic and well before Open Ai

0:15:39.880 --> 0:15:43.760
<v Speaker 1>really opened the floodgates with chat GPT in twenty twenty two,

0:15:44.280 --> 0:15:49.520
<v Speaker 1>So a very aggressive approach toward positioning AI as a

0:15:49.560 --> 0:15:53.440
<v Speaker 1>solution to a complicated problem. Now, in the past, I've

0:15:53.480 --> 0:15:58.040
<v Speaker 1>talked about how AI generated answers can sometimes be incomplete

0:15:58.360 --> 0:16:02.680
<v Speaker 1>or unreliable. That's you using today's AI chatbots, which are

0:16:03.320 --> 0:16:06.040
<v Speaker 1>miles ahead of the stuff that was being developed in

0:16:06.120 --> 0:16:08.720
<v Speaker 1>the twenty tens. So imagine putting your life in the

0:16:08.800 --> 0:16:15.680
<v Speaker 1>virtual hands of a fallible chatbot back in twenty eighteen. Wolf. However,

0:16:16.000 --> 0:16:19.680
<v Speaker 1>according to a great piece that appeared in Wired, it

0:16:19.720 --> 0:16:23.360
<v Speaker 1>was written by Grace Brown. It's titled The Fall of

0:16:23.440 --> 0:16:27.680
<v Speaker 1>Babylon is a Warning for AI Unicorns. Well, according to

0:16:27.680 --> 0:16:31.640
<v Speaker 1>that piece, the AI bit of Babylon might have been

0:16:31.640 --> 0:16:33.520
<v Speaker 1>a stretch in the first place, it might have been

0:16:33.520 --> 0:16:38.640
<v Speaker 1>disingenuous to reference this as artificial intelligence. So Brown cites

0:16:38.680 --> 0:16:41.840
<v Speaker 1>a consulting doctor by the name of Hugh Harvey, who

0:16:41.920 --> 0:16:45.560
<v Speaker 1>at one time worked for Babylon. Now. According to Harvey,

0:16:45.840 --> 0:16:49.600
<v Speaker 1>the AI decision tree that it would follow when interacting

0:16:49.640 --> 0:16:53.800
<v Speaker 1>with patients was essentially an Excel spreadsheet that correlated to

0:16:53.880 --> 0:16:57.320
<v Speaker 1>different parts of the human body. So a patient using

0:16:57.440 --> 0:17:01.480
<v Speaker 1>Babylon's app would indicate, you know, where their symptoms were

0:17:01.520 --> 0:17:04.600
<v Speaker 1>affecting them, like oh, my leg is itching or something

0:17:04.640 --> 0:17:07.960
<v Speaker 1>like that. The app would essentially hone in on possible

0:17:08.000 --> 0:17:13.440
<v Speaker 1>diagnoses by eliminating all the stuff that wasn't a potential

0:17:13.520 --> 0:17:17.360
<v Speaker 1>candidate for an explanation, which is not a very sophisticated

0:17:17.480 --> 0:17:22.520
<v Speaker 1>method of determining what the underlying cause is. And as

0:17:22.640 --> 0:17:27.240
<v Speaker 1>Harvey told Brown, quote, I was like, well, this isn't

0:17:27.359 --> 0:17:31.520
<v Speaker 1>really artificial intelligence, end quote. But whether we should classify

0:17:31.560 --> 0:17:35.159
<v Speaker 1>the inner workings of Babylon as AI or not AI

0:17:35.400 --> 0:17:39.280
<v Speaker 1>was definitely part of the company's messaging to investors. So

0:17:39.680 --> 0:17:42.719
<v Speaker 1>you could say, well, this isn't really artificial intelligence. This

0:17:42.800 --> 0:17:46.639
<v Speaker 1>is a very simplistic decision tree. There's no artificial intelligence

0:17:46.680 --> 0:17:49.919
<v Speaker 1>going on here. There's no decision making, but that's not

0:17:50.000 --> 0:17:55.000
<v Speaker 1>how the company was marketing their capabilities to potential customers.

0:17:55.359 --> 0:17:59.040
<v Speaker 1>Babylon was saying, we use artificial intelligence to help treat

0:17:59.119 --> 0:18:02.280
<v Speaker 1>patients to die noose and treat them. So, whether you

0:18:02.320 --> 0:18:04.760
<v Speaker 1>want to argue that AI was happening or not, the

0:18:04.800 --> 0:18:08.080
<v Speaker 1>company certainly was claiming that to be the case. And

0:18:08.160 --> 0:18:11.560
<v Speaker 1>Babylon initially did pretty well when it came to raising investments.

0:18:11.600 --> 0:18:15.520
<v Speaker 1>So by twenty nineteen, before the pandemic, Babylon had raised

0:18:15.520 --> 0:18:19.119
<v Speaker 1>more than half a billion dollars in funding over the years.

0:18:19.359 --> 0:18:23.000
<v Speaker 1>So remember it was founded in twenty thirteen. By twenty nineteen,

0:18:23.200 --> 0:18:26.320
<v Speaker 1>more than half a billion dollars in various investment rounds.

0:18:26.640 --> 0:18:29.679
<v Speaker 1>In twenty twenty one, the company played the risky maneuver

0:18:29.800 --> 0:18:32.920
<v Speaker 1>of going public through the use of a special purpose

0:18:33.000 --> 0:18:39.080
<v Speaker 1>Acquisition company or SPAC SPAC aka a blank check company.

0:18:39.359 --> 0:18:42.879
<v Speaker 1>Now I have talked about spacks before, but let's have

0:18:42.960 --> 0:18:47.760
<v Speaker 1>a quick refresher. Typically, when a private company is preparing

0:18:47.760 --> 0:18:52.440
<v Speaker 1>to transition into a publicly traded company where the average

0:18:52.440 --> 0:18:56.240
<v Speaker 1>citizen can buy stock in the company, it first has

0:18:56.280 --> 0:18:59.240
<v Speaker 1>to go through an extensive set of steps in order

0:18:59.359 --> 0:19:03.159
<v Speaker 1>to get to the IPO or initial public offering. This

0:19:03.280 --> 0:19:06.440
<v Speaker 1>involves a ton of scrutiny from regulators. Here in the

0:19:06.560 --> 0:19:10.840
<v Speaker 1>United States, it's the Securities and Exchange Commission, or SEC.

0:19:11.400 --> 0:19:16.720
<v Speaker 1>As Kate Ashford wrote in Forbes Advisor quote, going public

0:19:17.119 --> 0:19:21.240
<v Speaker 1>is a challenging, time consuming process that's difficult for most

0:19:21.240 --> 0:19:25.400
<v Speaker 1>companies to navigate alone. A private company planning an IPO

0:19:25.600 --> 0:19:29.280
<v Speaker 1>needs not only to prepare itself for an exponential increase

0:19:29.280 --> 0:19:32.280
<v Speaker 1>in public scrutiny, but it also has to file a

0:19:32.440 --> 0:19:36.640
<v Speaker 1>ton of paperwork and financial disclosures to meet the requirements

0:19:36.680 --> 0:19:41.040
<v Speaker 1>of the Securities and Exchange Commission SEC, which oversees public

0:19:41.200 --> 0:19:44.639
<v Speaker 1>companies end quote. So if a startup is looking to

0:19:44.640 --> 0:19:47.760
<v Speaker 1>get access to a ton of cash through going public

0:19:47.880 --> 0:19:51.439
<v Speaker 1>and it's a bit strapped for time, an alternative to

0:19:51.600 --> 0:19:56.480
<v Speaker 1>the IPO is the SPAC. So with a SPACK you

0:19:56.600 --> 0:20:00.199
<v Speaker 1>have a holding company. So this company doesn't really make

0:20:00.359 --> 0:20:04.679
<v Speaker 1>or do anything. It's kind of like an empty envelope.

0:20:04.960 --> 0:20:07.120
<v Speaker 1>So the one thing it can do is it can

0:20:07.160 --> 0:20:10.520
<v Speaker 1>go through all the regulatory processes required to go public

0:20:10.640 --> 0:20:13.520
<v Speaker 1>and become a publicly traded company. So now you've got

0:20:13.560 --> 0:20:16.520
<v Speaker 1>a publicly traded company that doesn't actually do anything else.

0:20:16.840 --> 0:20:20.320
<v Speaker 1>So using this empty shell of a company, you then

0:20:20.480 --> 0:20:24.920
<v Speaker 1>can acquire a private company that's just itching to go public,

0:20:25.240 --> 0:20:28.000
<v Speaker 1>but it doesn't have the time or the ability to

0:20:28.040 --> 0:20:30.840
<v Speaker 1>do this through the IPO method, or if they did

0:20:30.880 --> 0:20:34.679
<v Speaker 1>do an IPO, the value of stock that would be

0:20:34.680 --> 0:20:37.040
<v Speaker 1>determined through that process would be much lower than what

0:20:37.080 --> 0:20:40.600
<v Speaker 1>they actually want it to be. So your SPAC, your

0:20:40.640 --> 0:20:46.640
<v Speaker 1>SPAC acquires this private startup. Now through the transitive property

0:20:46.640 --> 0:20:50.119
<v Speaker 1>of ownership, that startup is a publicly traded company, or

0:20:50.119 --> 0:20:53.399
<v Speaker 1>at least it's part of a publicly traded company, And

0:20:53.440 --> 0:20:55.600
<v Speaker 1>it's like the startup got a chance to skip all

0:20:55.600 --> 0:20:58.440
<v Speaker 1>that boring paperwork and get straight to the part where

0:20:58.440 --> 0:21:02.120
<v Speaker 1>people throw money at it. However, if it turns out

0:21:02.160 --> 0:21:05.119
<v Speaker 1>the startup doesn't have the ability to succeed in the

0:21:05.160 --> 0:21:08.960
<v Speaker 1>public marketplace, while all of this can then come crashing down.

0:21:09.080 --> 0:21:12.480
<v Speaker 1>Shareholders can lose confidence in the company, They can sell

0:21:12.480 --> 0:21:16.320
<v Speaker 1>off their shares, share prices can fall, that big old

0:21:16.400 --> 0:21:19.120
<v Speaker 1>pile of money can start to shrink, and it's almost

0:21:19.160 --> 0:21:21.879
<v Speaker 1>like skipping all those steps that are intended to make

0:21:21.920 --> 0:21:24.600
<v Speaker 1>sure that companies can make the transition from private to

0:21:24.640 --> 0:21:28.080
<v Speaker 1>public in a sustainable way might be a bad idea.

0:21:28.480 --> 0:21:31.320
<v Speaker 1>That's what happened with Babylon, at least to some extent.

0:21:31.640 --> 0:21:36.640
<v Speaker 1>A SPAC called al Kourie Global Acquisition Corporation acquired Babylon

0:21:36.760 --> 0:21:40.040
<v Speaker 1>in October twenty twenty one. The SPAC, in turn had

0:21:40.080 --> 0:21:45.160
<v Speaker 1>the backing of palanteer Is, Peter Thiel's big data analytics company.

0:21:45.480 --> 0:21:48.600
<v Speaker 1>It was one of many investors that were part of this.

0:21:49.080 --> 0:21:54.439
<v Speaker 1>Babylon's valuation was estimated at four point two billion with

0:21:54.560 --> 0:21:58.800
<v Speaker 1>a B dollars, and it is wild to think that

0:21:59.080 --> 0:22:02.879
<v Speaker 1>just two years later Babylon would get sold off for

0:22:03.040 --> 0:22:06.800
<v Speaker 1>parts as the value of the company had totally collapsed.

0:22:06.920 --> 0:22:10.880
<v Speaker 1>And by collapsed, I mean that eighteen months after being

0:22:10.920 --> 0:22:13.919
<v Speaker 1>listed in the New York Stock Exchange, the stock price

0:22:14.119 --> 0:22:17.879
<v Speaker 1>was ninety nine percent lower than where it had started off.

0:22:18.400 --> 0:22:21.640
<v Speaker 1>How did that happen? I'll explain more, but first let's

0:22:21.640 --> 0:22:35.320
<v Speaker 1>take another quick break. Okay, we have Babylon, a startup

0:22:35.359 --> 0:22:39.920
<v Speaker 1>from twenty thirteen that reaches incredible heights through this reverse

0:22:40.000 --> 0:22:44.720
<v Speaker 1>merger process with a SPACK and is worth or value

0:22:44.800 --> 0:22:47.960
<v Speaker 1>that I should say, four point two billion dollars. Well,

0:22:47.960 --> 0:22:51.720
<v Speaker 1>according to Brown's Piece and Wired, Babylon was actually already

0:22:51.760 --> 0:22:54.520
<v Speaker 1>in trouble. By the time it joined the stock exchange,

0:22:54.680 --> 0:22:58.280
<v Speaker 1>the company was running through cash very quickly in an

0:22:58.359 --> 0:23:02.199
<v Speaker 1>attempt to scale the business, to grow it beyond what

0:23:02.320 --> 0:23:05.119
<v Speaker 1>it already was. Now. As I mentioned at the top,

0:23:05.320 --> 0:23:09.560
<v Speaker 1>AI businesses in particular are really costly to scale, So

0:23:09.720 --> 0:23:12.679
<v Speaker 1>unless you've got really deep pockets, like the pockets of

0:23:12.680 --> 0:23:16.479
<v Speaker 1>one of the big five tech companies Microsoft, Google, Meta, Apple,

0:23:16.600 --> 0:23:20.359
<v Speaker 1>or Amazon, well, you'll likely find challenges in making your

0:23:20.400 --> 0:23:23.560
<v Speaker 1>money last long enough for you to scale properly and

0:23:24.000 --> 0:23:28.000
<v Speaker 1>be self sufficient. Babylon was spending way more money than

0:23:28.040 --> 0:23:30.560
<v Speaker 1>it was bringing in, so it was losing money year

0:23:30.600 --> 0:23:33.960
<v Speaker 1>over year, and as a publicly traded company, Babylon had

0:23:34.000 --> 0:23:36.560
<v Speaker 1>to share this information with the sec. You know, if

0:23:36.600 --> 0:23:39.280
<v Speaker 1>you're a privately held company, you don't have to talk

0:23:39.320 --> 0:23:43.200
<v Speaker 1>about how much money you lost. The public remains uninformed,

0:23:43.240 --> 0:23:47.679
<v Speaker 1>But with publicly traded ones, that information gets filed and

0:23:47.720 --> 0:23:51.000
<v Speaker 1>it becomes available to the public, so you can see

0:23:51.040 --> 0:23:55.440
<v Speaker 1>how much money the company is losing year over year. Well, clearly,

0:23:55.560 --> 0:23:59.600
<v Speaker 1>shareholders lost confidence. The stock price crashed, and just a

0:23:59.600 --> 0:24:03.000
<v Speaker 1>couple of years after having going public with that SPAC transaction,

0:24:03.200 --> 0:24:07.480
<v Speaker 1>Babylon went into administration. In the UK and bankruptcy in

0:24:07.520 --> 0:24:10.480
<v Speaker 1>the US. So administration in the UK is kind of

0:24:10.520 --> 0:24:13.800
<v Speaker 1>similar to bankruptcy here in the United States. They're not identical,

0:24:14.040 --> 0:24:18.680
<v Speaker 1>but they are similar processes. It's meant to try and

0:24:19.040 --> 0:24:22.240
<v Speaker 1>return as much value to investors as possible while a

0:24:22.560 --> 0:24:27.800
<v Speaker 1>business effectively shuts down. So Brown's piece gives more details

0:24:27.960 --> 0:24:32.159
<v Speaker 1>about what was actually going on within Babylon, but in general,

0:24:32.400 --> 0:24:34.679
<v Speaker 1>it was a case of a company spending money it

0:24:34.760 --> 0:24:37.560
<v Speaker 1>had not yet raised in the hopes of hitting that

0:24:37.680 --> 0:24:41.359
<v Speaker 1>sweet spot and delivering upon the company's value proposition. The

0:24:41.400 --> 0:24:44.320
<v Speaker 1>stories of Babylon sound kind of similar to what I

0:24:44.440 --> 0:24:48.600
<v Speaker 1>heard about Aharranos Now Farrannose was that infamous high tech

0:24:49.000 --> 0:24:53.639
<v Speaker 1>health company that absolutely imploded after an expose revealed that

0:24:53.680 --> 0:24:57.080
<v Speaker 1>the company's flagship product, a device that was meant to

0:24:57.400 --> 0:25:00.960
<v Speaker 1>analyze a tiny micro drop of blood and potentially run

0:25:01.160 --> 0:25:04.240
<v Speaker 1>hundreds of different medical tests on It turned out that

0:25:04.280 --> 0:25:07.760
<v Speaker 1>product just did not work as advertised, and in fact,

0:25:08.280 --> 0:25:10.639
<v Speaker 1>it might not ever work at all, at least not

0:25:10.800 --> 0:25:13.600
<v Speaker 1>to the extent that was being promised by the company.

0:25:14.040 --> 0:25:15.960
<v Speaker 1>No matter how much effort was put into it, it

0:25:16.000 --> 0:25:19.159
<v Speaker 1>was going to run up against some fundamental limitations that

0:25:19.280 --> 0:25:23.160
<v Speaker 1>meant it just could not work the way it was envisioned,

0:25:23.359 --> 0:25:25.840
<v Speaker 1>and that the whole company was essentially a house of

0:25:25.880 --> 0:25:29.480
<v Speaker 1>cards built upon this belief that ultimately tech can do

0:25:29.600 --> 0:25:32.520
<v Speaker 1>anything if you just work at it hard enough, and

0:25:32.880 --> 0:25:35.800
<v Speaker 1>it turned out that just wasn't true. Well, it sounds

0:25:35.800 --> 0:25:40.080
<v Speaker 1>like Babylon suffered a kind of similar fate. Now check

0:25:40.080 --> 0:25:42.480
<v Speaker 1>out Grace Brown's article on Wired to read a more

0:25:42.520 --> 0:25:45.399
<v Speaker 1>detailed story about that. But we need to move on

0:25:45.600 --> 0:25:48.960
<v Speaker 1>at this point. So Babylon ultimately goes out of business,

0:25:49.240 --> 0:25:53.360
<v Speaker 1>sells its various business divisions and assets off to other

0:25:53.400 --> 0:25:56.240
<v Speaker 1>companies to return as much value to investors as possible,

0:25:56.359 --> 0:25:58.760
<v Speaker 1>and goes by by Now we're going to talk about

0:25:58.800 --> 0:26:03.080
<v Speaker 1>a different digital health company that had AI aspirations, this

0:26:03.119 --> 0:26:07.760
<v Speaker 1>one called Olive, sometimes called Olive AI. So for this bit,

0:26:08.000 --> 0:26:12.040
<v Speaker 1>I'm referencing a few different articles that I found particularly

0:26:12.119 --> 0:26:15.000
<v Speaker 1>helpful while reading up on the company. One of those

0:26:15.400 --> 0:26:19.359
<v Speaker 1>is an article by Emily Olsen in healthcare drive dot com.

0:26:19.400 --> 0:26:21.840
<v Speaker 1>It was written back in November twenty twenty three. It

0:26:21.920 --> 0:26:26.280
<v Speaker 1>is titled health AI startup Olive to shut down. So

0:26:26.400 --> 0:26:29.640
<v Speaker 1>spoiler alert there, except you know, that's what this episode's

0:26:29.640 --> 0:26:32.520
<v Speaker 1>all about. So maybe not so much a spoiler. I

0:26:32.600 --> 0:26:36.199
<v Speaker 1>also used another article by Giles Bruce. This one was

0:26:36.200 --> 0:26:39.520
<v Speaker 1>for Becker Hospital Review. It was titled the Rise and

0:26:39.560 --> 0:26:43.199
<v Speaker 1>Fall of Olive AI, a timeline that gave some you know,

0:26:43.520 --> 0:26:46.800
<v Speaker 1>simple little moments in time of what was going on

0:26:46.920 --> 0:26:49.560
<v Speaker 1>within Olive. And there were others as well. There was

0:26:49.600 --> 0:26:54.040
<v Speaker 1>an article by Free Press staff of Free Press Columbus

0:26:54.119 --> 0:26:58.119
<v Speaker 1>is in Columbus, Ohio that was very useful and also

0:26:58.440 --> 0:27:03.040
<v Speaker 1>not at all unbiased. Let's I'll talk about so like Babylon,

0:27:03.560 --> 0:27:07.439
<v Speaker 1>Olive actually got its start well before the current AI craze,

0:27:07.560 --> 0:27:09.919
<v Speaker 1>not to mention before the pandemic. It launched back in

0:27:09.960 --> 0:27:14.600
<v Speaker 1>twenty twelve in Columbus, Ohio a guy named Sean Lane,

0:27:15.160 --> 0:27:19.200
<v Speaker 1>whom the Columbus Free Press said, developed quote shadowy and

0:27:19.280 --> 0:27:23.159
<v Speaker 1>shady AI software which promised to cut administrative costs for

0:27:23.240 --> 0:27:27.080
<v Speaker 1>healthcare providers in quote, led Olive AI for a little

0:27:27.080 --> 0:27:30.679
<v Speaker 1>more than a decade before the company totally collapsed. The

0:27:30.720 --> 0:27:33.399
<v Speaker 1>Free Press has a lot of things to say about

0:27:33.400 --> 0:27:38.359
<v Speaker 1>Sean Lane, and they are pretty darn critical. They pull

0:27:38.520 --> 0:27:42.399
<v Speaker 1>no punches in their take. For example, that piece points

0:27:42.400 --> 0:27:46.040
<v Speaker 1>out that Shawn Lane incorporated a new company on the

0:27:46.160 --> 0:27:48.640
<v Speaker 1>very same day that olive Ai announced it was going

0:27:48.680 --> 0:27:51.640
<v Speaker 1>on a business So they said, well, that doesn't sit

0:27:51.720 --> 0:27:54.240
<v Speaker 1>well with us. Like your company that you led for

0:27:54.280 --> 0:27:58.440
<v Speaker 1>more than a decade spectacularly fails, and on that same

0:27:58.520 --> 0:28:01.520
<v Speaker 1>day that it shuts down, you announce or not announced,

0:28:01.560 --> 0:28:05.560
<v Speaker 1>but you incorporate a new company. That seems kind of questionable.

0:28:05.960 --> 0:28:07.960
<v Speaker 1>That's what the Free Press was saying. So if you

0:28:08.000 --> 0:28:10.840
<v Speaker 1>want to read some serious shade directed at Lane and

0:28:10.920 --> 0:28:14.240
<v Speaker 1>olive Ai, check out the article in Free Press Columbus.

0:28:14.359 --> 0:28:18.720
<v Speaker 1>It's titled out of control venture capitalysts throw more millions

0:28:18.760 --> 0:28:22.760
<v Speaker 1>at disgraced Columbus CEO. But again, note that there might

0:28:22.800 --> 0:28:25.320
<v Speaker 1>be a teenc bit of bias in that reporting. I'm

0:28:25.320 --> 0:28:28.960
<v Speaker 1>not saying it's misplaced bias, but it's there, all right.

0:28:29.080 --> 0:28:32.600
<v Speaker 1>So oli Ai, let's talk about what the company's sales

0:28:32.680 --> 0:28:35.399
<v Speaker 1>pitch was. So this was a B to B kind

0:28:35.480 --> 0:28:40.080
<v Speaker 1>of company, meaning it would count other businesses as its customers.

0:28:40.240 --> 0:28:43.160
<v Speaker 1>It's a business to business company. It didn't interface with

0:28:43.240 --> 0:28:46.680
<v Speaker 1>private citizens or anything like that. And the company's main

0:28:46.760 --> 0:28:49.640
<v Speaker 1>product was a software package that was meant to help

0:28:49.800 --> 0:28:54.680
<v Speaker 1>healthcare companies automate certain processes such as keeping tabs on

0:28:55.160 --> 0:28:58.520
<v Speaker 1>patients insurance coverage, making sure that you know their insurance

0:28:58.560 --> 0:29:03.560
<v Speaker 1>is still active that thing, or processing authorization requests through

0:29:03.800 --> 0:29:07.360
<v Speaker 1>an automated system. So essentially, the idea was to streamline

0:29:07.400 --> 0:29:12.040
<v Speaker 1>the numerous and repetitive tasks that are involved in healthcare administration.

0:29:12.440 --> 0:29:14.520
<v Speaker 1>And this was a pitch that a lot of investors

0:29:14.520 --> 0:29:17.600
<v Speaker 1>loved because it suggested that healthcare companies would be able

0:29:17.680 --> 0:29:22.720
<v Speaker 1>to significantly decrease their costs and increase their efficiency while

0:29:22.760 --> 0:29:26.720
<v Speaker 1>passing savings on to customers. Oh no, wait, sorry, no,

0:29:26.880 --> 0:29:30.360
<v Speaker 1>I forget that last part. I actually meant while generating

0:29:30.440 --> 0:29:35.480
<v Speaker 1>massive profits that mean huge shareholder returns, customers the patients,

0:29:35.480 --> 0:29:38.120
<v Speaker 1>they would still see the same costs because, after all,

0:29:38.160 --> 0:29:41.520
<v Speaker 1>here in the United States, it's usually an insurance company

0:29:41.520 --> 0:29:44.800
<v Speaker 1>that's actually paying up. No one cares if an insurance

0:29:44.840 --> 0:29:47.479
<v Speaker 1>company has to pay the same amount for services that

0:29:47.600 --> 0:29:51.760
<v Speaker 1>are actually costing less because the hospital or other healthcare

0:29:52.000 --> 0:29:55.200
<v Speaker 1>service provider has found a more efficient way of doing business.

0:29:55.320 --> 0:29:57.520
<v Speaker 1>They don't care if the insurance company is still paying

0:29:57.520 --> 0:30:01.840
<v Speaker 1>the same amount, even if the services themselves technically cost less.

0:30:02.120 --> 0:30:07.440
<v Speaker 1>Of course, insurance companies might care, and then therefore insurance

0:30:07.480 --> 0:30:10.720
<v Speaker 1>customers are going to care because ultimately those providers are

0:30:10.720 --> 0:30:15.520
<v Speaker 1>going to pass those costs down to the insurance customers

0:30:15.800 --> 0:30:18.000
<v Speaker 1>and they're gonna the customers are going to see higher

0:30:18.000 --> 0:30:21.040
<v Speaker 1>deductibles and higher premiums that kind of thing. But never

0:30:21.120 --> 0:30:24.240
<v Speaker 1>mind all that, that doesn't matter to investors, right. So

0:30:24.320 --> 0:30:29.080
<v Speaker 1>the earliest version of ol of debuted back in twenty seventeen,

0:30:29.160 --> 0:30:30.959
<v Speaker 1>so this is like five years after the company has

0:30:30.960 --> 0:30:35.280
<v Speaker 1>been founded, and the company enjoyed support from investors throughout

0:30:35.320 --> 0:30:39.240
<v Speaker 1>its early years. But like Babylon and countless other digital

0:30:39.280 --> 0:30:42.960
<v Speaker 1>health companies, it was the pandemic that would send the

0:30:42.960 --> 0:30:46.160
<v Speaker 1>company's fortunes to the moon. That's when investors were just

0:30:46.360 --> 0:30:49.680
<v Speaker 1>pouring huge amounts of money into these digital health companies.

0:30:49.800 --> 0:30:53.240
<v Speaker 1>So in twenty twenty, all of Ai raised nearly a

0:30:53.600 --> 0:30:58.040
<v Speaker 1>billion dollars in funding. That's just in one year, and

0:30:58.080 --> 0:31:00.400
<v Speaker 1>this is after the company had been incorporated for nearly

0:31:00.480 --> 0:31:04.560
<v Speaker 1>a decade. So in twenty twenty one, Olive acquired another

0:31:04.720 --> 0:31:09.160
<v Speaker 1>AI focused healthcare company called Empiric Health, which itself was

0:31:09.200 --> 0:31:12.560
<v Speaker 1>a spinoff from yet another healthcare company called inter Mountain

0:31:12.600 --> 0:31:16.000
<v Speaker 1>Health out of Salt Lake City, Utah. Stuff gets really complicated,

0:31:16.040 --> 0:31:20.320
<v Speaker 1>not just from a technical perspective, So empiric Health focused

0:31:20.360 --> 0:31:25.200
<v Speaker 1>on clinical analytics and used artificial intelligence to identify potential

0:31:25.240 --> 0:31:30.080
<v Speaker 1>irregularities in clinical procedures. So essentially, the tool was meant

0:31:30.120 --> 0:31:35.080
<v Speaker 1>to isolate instances of unwanted clinical variation so that healthcare

0:31:35.120 --> 0:31:38.760
<v Speaker 1>companies could address any problems early on before they become

0:31:38.800 --> 0:31:42.880
<v Speaker 1>bigger issues. By the summer of twenty twenty two, Olive

0:31:43.200 --> 0:31:47.360
<v Speaker 1>AI was in a totally different financial position because the

0:31:47.400 --> 0:31:52.360
<v Speaker 1>economy was no longer booming. Olive had potentially over extended itself,

0:31:52.600 --> 0:31:55.040
<v Speaker 1>so the company did what countless others did in the

0:31:55.040 --> 0:31:58.840
<v Speaker 1>summer of twenty twenty two, it held extensive layoffs, so

0:31:58.920 --> 0:32:02.440
<v Speaker 1>around four hundred fifs if the employees at Olive were

0:32:02.520 --> 0:32:06.400
<v Speaker 1>let go. Things however, did not improve, and so like Babylon,

0:32:06.800 --> 0:32:10.320
<v Speaker 1>Olive ultimately would begin selling off components of its own

0:32:10.400 --> 0:32:13.040
<v Speaker 1>business to other companies it was so it was essentially

0:32:13.080 --> 0:32:15.920
<v Speaker 1>getting broken down for parts, and this might be one

0:32:15.920 --> 0:32:18.680
<v Speaker 1>of the reasons that the Free Press of Columbus is

0:32:18.760 --> 0:32:23.800
<v Speaker 1>so critical of CEO Sean Lane, because the layoffs affected

0:32:23.880 --> 0:32:27.080
<v Speaker 1>many people in Ohio, and a lot of people likely

0:32:27.120 --> 0:32:30.680
<v Speaker 1>felt that leaders like Sean Lane were exploiting the products

0:32:30.680 --> 0:32:33.840
<v Speaker 1>of labor so that they and other investors could hit

0:32:33.880 --> 0:32:37.000
<v Speaker 1>the eject button while avoiding the worst of the consequences.

0:32:37.120 --> 0:32:39.200
<v Speaker 1>You know, if you actually play your cards right, you

0:32:39.240 --> 0:32:40.880
<v Speaker 1>could end up better off than you did when you

0:32:40.920 --> 0:32:43.160
<v Speaker 1>started the whole thing. And sure, a whole bunch of

0:32:43.200 --> 0:32:45.960
<v Speaker 1>employees and former customers might not be able to say

0:32:46.040 --> 0:32:48.760
<v Speaker 1>the same, but you got yours. Gush darn it. At

0:32:48.840 --> 0:32:50.800
<v Speaker 1>least that's the feeling I get when reading the Free

0:32:50.840 --> 0:32:53.960
<v Speaker 1>Press article, which I could be projecting here. I'm sure

0:32:54.040 --> 0:32:57.000
<v Speaker 1>the truth of the matter is far less cynical than that.

0:32:57.400 --> 0:33:01.440
<v Speaker 1>By how much I don't know, But like Babylon, critics,

0:33:01.440 --> 0:33:05.280
<v Speaker 1>including former Olive employees, argued that a lot of the

0:33:05.320 --> 0:33:10.320
<v Speaker 1>AI powered components weren't really true AI when you got

0:33:10.360 --> 0:33:15.600
<v Speaker 1>down to it, or they were extremely simplistic automated processes that,

0:33:15.680 --> 0:33:19.400
<v Speaker 1>depending upon your perspective, don't actually meet the threshold to

0:33:19.520 --> 0:33:22.720
<v Speaker 1>be called artificial intelligence. Now, I would say that's a

0:33:22.760 --> 0:33:28.560
<v Speaker 1>slippery slope, because defining artificial intelligence is deceivingly difficult. Heck,

0:33:28.640 --> 0:33:32.640
<v Speaker 1>for that matter, defining human intelligence is actually really tricky.

0:33:33.040 --> 0:33:37.560
<v Speaker 1>So is an automated algorithm artificial intelligence? And if not,

0:33:37.920 --> 0:33:40.960
<v Speaker 1>how complicated does the system need to be in order

0:33:40.960 --> 0:33:44.480
<v Speaker 1>to qualify as AI does there need to be some

0:33:44.520 --> 0:33:47.880
<v Speaker 1>sort of decision making component to it in order to

0:33:47.920 --> 0:33:51.320
<v Speaker 1>be AI. I don't actually have the answers to these questions.

0:33:51.360 --> 0:33:54.080
<v Speaker 1>You know, what's AI to one person might not be

0:33:54.240 --> 0:33:57.080
<v Speaker 1>AI to someone else, Which is kind of like the

0:33:57.360 --> 0:34:00.920
<v Speaker 1>legal definition of pornography in someplace is where it said

0:34:01.440 --> 0:34:02.920
<v Speaker 1>I can't tell you what it is, but I know

0:34:02.960 --> 0:34:04.920
<v Speaker 1>it when I see it. It's kind of that similar

0:34:04.960 --> 0:34:09.520
<v Speaker 1>situation anyway. With Oli, the problem was that once the

0:34:09.560 --> 0:34:13.280
<v Speaker 1>post pandemic boom had settled, the company was facing high

0:34:13.280 --> 0:34:17.320
<v Speaker 1>costs of business and revenue just wasn't keeping up. Hiring

0:34:17.400 --> 0:34:20.480
<v Speaker 1>freezes and layoffs in twenty twenty two were followed by

0:34:20.520 --> 0:34:23.960
<v Speaker 1>some high profile departures from the company. The chief financial

0:34:23.960 --> 0:34:26.879
<v Speaker 1>officer and the chief product officer both left by the

0:34:26.920 --> 0:34:29.960
<v Speaker 1>fall of twenty twenty two. Olive also saw its client

0:34:30.040 --> 0:34:33.840
<v Speaker 1>base Diminish providers began to shop around to some of

0:34:33.960 --> 0:34:38.200
<v Speaker 1>Olive's competition, so the company began to lose customers and

0:34:38.320 --> 0:34:42.040
<v Speaker 1>the ending was not yet set in stone. As late

0:34:42.120 --> 0:34:46.160
<v Speaker 1>as March twenty twenty three, Olive continued to raise hundreds

0:34:46.320 --> 0:34:51.000
<v Speaker 1>of millions of dollars collectively, the company raised more venture

0:34:51.080 --> 0:34:56.160
<v Speaker 1>capital funding than any other health tech startup in history,

0:34:56.480 --> 0:34:58.800
<v Speaker 1>but that was not enough to make the business model

0:34:58.880 --> 0:35:02.359
<v Speaker 1>actually work, so Olive sold off different parts of its

0:35:02.400 --> 0:35:06.160
<v Speaker 1>business to various companies, and also faced a lawsuit from

0:35:06.160 --> 0:35:11.120
<v Speaker 1>Ohio's state Economic Development Department because the company had failed

0:35:11.120 --> 0:35:13.480
<v Speaker 1>to live up to an obligation it had made in

0:35:13.560 --> 0:35:16.440
<v Speaker 1>order to provide a certain number of jobs in return

0:35:16.520 --> 0:35:20.640
<v Speaker 1>for the considerable tax incentives that it had enjoyed. So

0:35:20.760 --> 0:35:26.120
<v Speaker 1>on Halloween twenty twenty three, all of AI shut down. Now,

0:35:26.160 --> 0:35:29.440
<v Speaker 1>these are just two examples of Heck, it's just two

0:35:29.480 --> 0:35:33.440
<v Speaker 1>examples of digital health companies with AI components to it

0:35:33.719 --> 0:35:39.560
<v Speaker 1>that shut down despite the huge boom and AI investment.

0:35:39.920 --> 0:35:43.520
<v Speaker 1>If we extend that to AI startups in general, there

0:35:43.600 --> 0:35:47.959
<v Speaker 1>are tons of examples of AI startups that have had

0:35:48.000 --> 0:35:51.480
<v Speaker 1>to shut down over the last year or so. And again,

0:35:51.880 --> 0:35:56.120
<v Speaker 1>that's not necessarily an indication that the business itself was

0:35:56.160 --> 0:35:59.160
<v Speaker 1>a bad idea, or that the service or product they

0:35:59.200 --> 0:36:03.279
<v Speaker 1>planned to provide just had no place. That might not

0:36:03.400 --> 0:36:08.880
<v Speaker 1>be the case. AI is inherently a difficult discipline to

0:36:08.920 --> 0:36:12.200
<v Speaker 1>get into and make it work from a business perspective,

0:36:12.400 --> 0:36:14.520
<v Speaker 1>It needs to work really well. It needs to be

0:36:14.560 --> 0:36:18.319
<v Speaker 1>dependable and replicable, Like you need to make sure you

0:36:18.320 --> 0:36:21.479
<v Speaker 1>can rely on the results and that if you ask

0:36:21.600 --> 0:36:23.560
<v Speaker 1>the thing twenty times, you're going to get the right

0:36:23.600 --> 0:36:27.000
<v Speaker 1>answer all twenty times. That's hard to do from a

0:36:27.040 --> 0:36:30.680
<v Speaker 1>technical level. But also, as I mentioned multiple times, just

0:36:30.760 --> 0:36:36.080
<v Speaker 1>the expense of running an AI centric business is so

0:36:36.400 --> 0:36:40.399
<v Speaker 1>high that in order to make enough money to cover

0:36:40.480 --> 0:36:43.400
<v Speaker 1>all the costs of operation and then make profit on

0:36:43.440 --> 0:36:46.440
<v Speaker 1>top of that, it's really hard. You either have to

0:36:46.480 --> 0:36:49.520
<v Speaker 1>scale up super fast so that you're able to meet

0:36:49.840 --> 0:36:53.759
<v Speaker 1>an enormous number of customers around the world, or you

0:36:53.840 --> 0:36:55.680
<v Speaker 1>have to price yourself at a level where you're going

0:36:55.760 --> 0:36:57.960
<v Speaker 1>to see a return, but then you run the risk

0:36:58.000 --> 0:37:00.520
<v Speaker 1>of no one buying your product or service because it's

0:37:00.600 --> 0:37:03.640
<v Speaker 1>way too expensive. Yeah, it might be AI powered, but

0:37:03.719 --> 0:37:06.680
<v Speaker 1>why do I want to spend ten times more than

0:37:06.760 --> 0:37:09.200
<v Speaker 1>I would if I go with a human powered company.

0:37:09.320 --> 0:37:12.040
<v Speaker 1>It's going to get me reliable results, it just won't

0:37:12.080 --> 0:37:15.480
<v Speaker 1>be AI driven results. So yeah, we're still in this

0:37:15.560 --> 0:37:21.000
<v Speaker 1>world where AI it's got incredible potential, Like I can't

0:37:21.080 --> 0:37:26.440
<v Speaker 1>even begin to imagine the potential AI has to transform

0:37:26.719 --> 0:37:30.799
<v Speaker 1>how we do everything. If it's applied properly. But the

0:37:30.920 --> 0:37:34.600
<v Speaker 1>challenges of getting there are considerable, and they're not going

0:37:34.640 --> 0:37:38.600
<v Speaker 1>to be solved overnight. And it doesn't matter how flashy

0:37:38.719 --> 0:37:42.360
<v Speaker 1>an AI company is or how excited investors are to

0:37:42.920 --> 0:37:47.000
<v Speaker 1>try and get in on that particular gold rush. It's

0:37:47.160 --> 0:37:50.359
<v Speaker 1>not going to make the AI powered future get here

0:37:50.480 --> 0:37:55.520
<v Speaker 1>any quicker. It might actually slow things down. So, as always,

0:37:55.760 --> 0:38:00.840
<v Speaker 1>I recommend employing critical thinking whenever you encounter anything, honestly,

0:38:00.920 --> 0:38:05.400
<v Speaker 1>but particularly when you encounter information or news about artificial intelligence.

0:38:05.760 --> 0:38:09.080
<v Speaker 1>Use critical thinking because again, I do believe there are

0:38:09.160 --> 0:38:12.680
<v Speaker 1>ways where AI is going to make a positive difference

0:38:12.800 --> 0:38:17.320
<v Speaker 1>in how we go about doing different tasks. But slapping

0:38:17.360 --> 0:38:21.120
<v Speaker 1>AI onto something does not automatically make it better, just

0:38:21.160 --> 0:38:24.000
<v Speaker 1>as I would tell the hosts of the podcast The

0:38:24.000 --> 0:38:27.760
<v Speaker 1>Besties that throwing the adjective super in a video games

0:38:27.800 --> 0:38:32.040
<v Speaker 1>title does not automatically make it better. That's just a

0:38:32.120 --> 0:38:36.440
<v Speaker 1>general joke at The Besties. I listened to an episode

0:38:36.719 --> 0:38:40.359
<v Speaker 1>recently where they were jokeingally suggesting that if you have

0:38:40.440 --> 0:38:42.359
<v Speaker 1>super in the title, it must mean that the game

0:38:42.440 --> 0:38:44.840
<v Speaker 1>is better. So great show. By the way, I have

0:38:44.920 --> 0:38:47.440
<v Speaker 1>no connection to the Besties. I don't even know any

0:38:47.480 --> 0:38:50.080
<v Speaker 1>of the people who are the hosts of that show.

0:38:50.239 --> 0:38:52.960
<v Speaker 1>But if you like video game discussions, you should definitely

0:38:53.040 --> 0:38:55.640
<v Speaker 1>check it out. That's just a free plug from yours truly,

0:38:55.960 --> 0:38:58.440
<v Speaker 1>and again I have no connection to them. They're not

0:38:58.520 --> 0:39:01.279
<v Speaker 1>an iHeart podcast than like that. It's just a show

0:39:01.280 --> 0:39:04.440
<v Speaker 1>I enjoy. That's it for this episode. I'll probably do

0:39:04.520 --> 0:39:07.400
<v Speaker 1>more episodes about AI startups and kind of talk about

0:39:07.680 --> 0:39:09.839
<v Speaker 1>the challenges they face, because I really do think there

0:39:09.840 --> 0:39:13.440
<v Speaker 1>are some startups out there, including in the digital health space,

0:39:13.800 --> 0:39:18.200
<v Speaker 1>that are trying to do really interesting, important work. But

0:39:18.320 --> 0:39:21.640
<v Speaker 1>in many cases, I think the folks who perhaps are

0:39:22.120 --> 0:39:26.279
<v Speaker 1>the leaders behind those companies may not have a full

0:39:26.400 --> 0:39:29.279
<v Speaker 1>understanding or appreciation of how hard it's going to be,

0:39:29.640 --> 0:39:33.440
<v Speaker 1>and that ends up falling on the actual experts in

0:39:33.480 --> 0:39:37.680
<v Speaker 1>the field, the computer scientists, etc. To try and realize

0:39:37.719 --> 0:39:44.640
<v Speaker 1>a vision that is inherently extremely difficult to accomplish, not impossible, necessarily,

0:39:45.000 --> 0:39:48.759
<v Speaker 1>but very challenging. So I'll probably do some more of

0:39:48.800 --> 0:39:51.120
<v Speaker 1>these in the future, not so that I could just say, Haha,

0:39:51.200 --> 0:39:53.640
<v Speaker 1>look at these companies that didn't make it, but to

0:39:53.960 --> 0:39:57.600
<v Speaker 1>get a deeper understanding of why didn't they make it,

0:39:57.760 --> 0:40:00.239
<v Speaker 1>or for the ones that do make it, what's set

0:40:00.280 --> 0:40:03.040
<v Speaker 1>them apart, because I think there's some valuable lessons to

0:40:03.080 --> 0:40:05.920
<v Speaker 1>be learned there. In the meantime, I hope all of

0:40:05.960 --> 0:40:08.799
<v Speaker 1>you out there are doing well, and I will talk

0:40:08.840 --> 0:40:19.240
<v Speaker 1>to you again really soon. Tech Stuff is an iHeartRadio production.

0:40:19.520 --> 0:40:24.560
<v Speaker 1>For more podcasts from iHeartRadio, visit the iHeartRadio app, Apple Podcasts,

0:40:24.680 --> 0:40:30.240
<v Speaker 1>or wherever you listen to your favorite shows.