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Speaker 1: Hey, everybody, Chuck here on your Saturday Selects, and hey, guys,

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Speaker 1: you know what I'm going to do. I'm going to

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Speaker 1: take us on a little walk down memory lane from

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Speaker 1: twenty twenty and my fix for the next geez maybe

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Speaker 1: up to twenty weeks for me and then Josh picks his,

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Speaker 1: so maybe forty weeks almost a year. Are going to

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Speaker 1: be walking back through the year of COVID, kind of

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Speaker 1: what was going on thematically that year and before and after,

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Speaker 1: and we'll see if there's any fruit to bear as

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Speaker 1: far as looking back. I hope this is more interesting

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Speaker 1: than your usual select. But we're going to start it

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Speaker 1: off with February thirteenth, twenty twenty pre COVID by about

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Speaker 1: a month ish with our episode nine to one one

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Speaker 1: is not a joke, all about nine to one one

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Speaker 1: and how it works.

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Speaker 2: Great episode, check it out.

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Speaker 1: Welcome to Stuff You Should Know, a production of iHeartRadio.

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Speaker 2: Hey, and welcome to the podcast. I'm Josh Clark. There's

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Speaker 2: Charles W.

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Speaker 3: Chuck Bryan over there, there's guest producer Josh t rocking

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Speaker 3: it out, and this is Stuff you should know.

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Speaker 2: Take to a dish. Yeah, one of the rare second takes.

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Speaker 1: Right it we lost a whole fourteen seconds of try

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Speaker 1: number one.

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Speaker 2: Right.

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Speaker 3: It wasn't any good anyway, That's what it was. Josh

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Speaker 3: turned into like Elvis Costell was like, no, no, stop stop.

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Speaker 1: Oh wow, look at that reference snl callback. Yeah it

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Speaker 1: was nice.

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Speaker 3: So, as you can tell, Chuck, I'm pretty excited about

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Speaker 3: this episode, which is kind of surprising because talking about

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Speaker 3: nine to one one seems like it might be the

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Speaker 3: most boring thing we could talk about. You think untrue,

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Speaker 3: what with all the people dying and well, yeah, cat

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Speaker 3: stuck in trees?

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Speaker 1: Sure what else? I should name everything you shouldn't call

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Speaker 1: nine one one.

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Speaker 2: For Let's see neighbor playing his music too loud.

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Speaker 1: That's fine, exactly.

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Speaker 3: Yeah, there's a bunch of stuff you shouldn't call nine

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Speaker 3: one one for, which we'll talk about. Sure, but one thing,

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Speaker 3: like I'm familiar with nine one one. I remember growing

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Speaker 3: up as a child in the eighties, and I was like,

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Speaker 3: I remember hearing about this new system that was coming

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Speaker 3: around when I was growing up in Toledo. Yeah, and

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Speaker 3: I was like, that doesn't make any sense because nine

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Speaker 3: one one, it turns I has been around at least

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Speaker 3: since nineteen sixty eight in the US.

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Speaker 2: It's been around way longer than parts in the US.

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Speaker 3: In UK, Yeah, true, but I like to think of

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Speaker 3: Toledo as kind of a happening spot.

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Speaker 1: Sure, Toledo didn't get a.

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Speaker 2: Fully functional nine to one one system until nineteen eighty nine.

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Speaker 1: Did you look it up? Yeah, so you guys resorted

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Speaker 1: to the previous method, which was run down the street

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Speaker 1: screaming for neighbors.

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Speaker 3: Just swinging a cat by its tail. Yeah, that was

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Speaker 3: your siren.

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Speaker 1: Yeah, I seem to remember. I don't know exactly when

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Speaker 1: we got it, but I think I remember it happening

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Speaker 1: like because if I if I remember correctly, when I

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Speaker 1: was a kid, we had one of those little cards

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Speaker 1: next to the kitchen phone that had police, fire and

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Speaker 1: whatever else. So that had to have been pre nine

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Speaker 1: one one or else we wouldn't have had that dumb thing, right. Yeah,

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Speaker 1: that would just confuse the children.

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Speaker 3: Right, call these numbers first, right, and if they don't answer,

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Speaker 3: called nine one one, Yeah.

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Speaker 1: Then do the super easy thing that will rout it

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Speaker 1: to the correct person. Child.

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Speaker 3: Your parents have just taken out a substantial life insurance

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Speaker 3: policy on you.

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Speaker 1: Yeah.

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Speaker 3: For uh, that's a long that's a long game, right,

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Speaker 3: there is so chuck as new as nine one one is,

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Speaker 3: even though it seems old, right, especially for younger listeners,

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Speaker 3: I would guess that it seems pretty.

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Speaker 1: They probably think it's been around since you know.

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Speaker 2: Of course some buggy days. Yeah, since rotary phone days.

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Speaker 1: Yeah right, So.

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Speaker 3: As as as old as it is or as new

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Speaker 3: as it is, it's gotten pretty.

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Speaker 2: Uh robust, very robust. Yeah.

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Speaker 1: Every year. Are some stats that our buddy Dave Ruse

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Speaker 1: helped us compile two hundred and forty million calls in

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Speaker 1: the US. That is six hundred and fifty thousand calls

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Speaker 1: a day.

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Speaker 2: Yeah, that's like nine hundred thousand calls a minute. No,

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Speaker 2: are you sure? I just did that. Back of the

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Speaker 2: arm made the double takes that I noted.

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Speaker 1: And another important thing here is that eighty percent of

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Speaker 1: calls these days are from your wireless phone. That's a

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Speaker 1: big deal, it is, which we'll get to, but that

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Speaker 1: changed things.

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Speaker 2: Yeah.

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Speaker 3: The big spoiler is is that the nine to one

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Speaker 3: win system that we currently use in the United States

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Speaker 3: is hopelessly antiquated, and they're working on improving it. And

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Speaker 3: nothing that we should say about how antiquated it is

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Speaker 3: should keep you from calling nine one one. It still

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Speaker 3: generally works, but it's having trouble or it's had trouble

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Speaker 3: traditionally keeping pace with the massive sweeping changes in telecommunications. Yeah,

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Speaker 3: has gone on in the last couple days.

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Speaker 1: Yeah, because telecom is always trying to move forward, and

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Speaker 1: they don't think like, oh, but maybe we should slid

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Speaker 1: the pace for nine to one one.

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Speaker 2: Right, exactly.

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Speaker 3: No, And plus I mean nine one one is we'll

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Speaker 3: see those systems are built alongside the other system, so

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Speaker 3: when the other system leads forward, they have to go

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Speaker 3: through and rebuild this system.

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Speaker 1: That's just for nine to one one, because you can't

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Speaker 1: get rid of an old system because people, well we'll get.

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Speaker 2: To that stuff. We'll get to that. Let's not spoil it.

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Speaker 1: But we were laughing earlier about things that you should

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Speaker 1: and should not call for. Some of these are debatable,

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Speaker 1: I think, oh yeah, I think so it says who

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Speaker 1: says me, Okay, we'll get to the last one really

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Speaker 1: is the only one that's debatable. But obviously, if there's

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Speaker 1: a fire or smoke that you think is a.

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Speaker 2: Fire, where there's smoke, there's fire.

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Speaker 1: Medical emergency and you can't you know, obviously get an

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Speaker 1: ambulance or get in a get in your car and

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Speaker 1: run someone of the emergency room if you can. If

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Speaker 1: it's quicker and you can do those safely.

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Speaker 2: It's quicker and cheaper.

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Speaker 3: Oh well, sure, the gas maybe a couple of tolls,

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Speaker 3: who knows, compared to like an ambulance ride.

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Speaker 1: No, that's a that's a good point. But I mean

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Speaker 1: imagine if your home just loaded and your kid gets hurt, right,

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Speaker 1: you should probably call nine one one, Yeah, call nine one.

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Speaker 1: Car accidents, of course, if they are major enough and

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Speaker 1: like have injuries, yeah, call nine one one.

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Speaker 3: You should be able to tell, like if somebody's like, oh,

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Speaker 3: that kind of hurt my neck, you don't have to

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Speaker 3: call nine one one.

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Speaker 2: You could call Here's the other thing.

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Speaker 3: If we're saying don't call nine one one, that doesn't

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Speaker 3: mean like don't alert anybody, right, But there are there's

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Speaker 3: a your police have their own phone number, Your local

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Speaker 3: police have their own phone numbers. They do look it

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Speaker 3: up and call that the non emergency number.

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Speaker 1: Right, And then obviously the last category is some sort

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Speaker 1: of crime being committed, violence being committed.

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Speaker 2: Sure, call nine one one. Yeah.

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Speaker 3: So that's like no one's gonna argue with that, I think, so, okay,

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Speaker 3: there are plenty of instances where you shouldn't call nine

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Speaker 3: one one, and yet people rely. I oblique called nine

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Speaker 3: one for stuff like this, And I.

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Speaker 1: Think that's because it's been drilled into everyone's head. It's

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Speaker 1: kind of a double edged sword. You can't drill that

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Speaker 1: into everyone's head. One nine one. All you gotta do

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Speaker 1: is call nine one one and then not expect to

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Speaker 1: get some cat stuck in the tree calls.

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Speaker 2: You keep going back to that, Well.

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Speaker 1: We actually had did that when I was a kid.

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Speaker 2: Did you called nine one one for that?

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Speaker 1: Well, you know the funny story. It's not very funny

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Speaker 1: to my dad, but we had a cat stuck in

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Speaker 1: a tree. My dad went up and he got stuck

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Speaker 1: in the tree and.

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Speaker 2: He just climbed up too high. Yeah, and he got

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Speaker 2: freaked out. I think, so that's right.

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Speaker 1: I mean I was a kid, so you know they

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Speaker 1: weren't saying, your father's very afraid and has screwed up, right,

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Speaker 1: I was just a kid kind of like, well, now

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Speaker 1: dad's up there, and now there's firemen here helping my

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Speaker 1: dad out of a tree.

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Speaker 2: Cats and dads get stuck in tree.

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Speaker 1: Yeah, and looking back. I think that's totally probably what happened. Sure,

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Speaker 1: he got way up there, it's freaked out.

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Speaker 2: Yeah, yeah, yeah, that's cute. I have to ask him

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Speaker 2: about that one day.

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Speaker 3: Okay, so your dad stuck in a tree, I would say,

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Speaker 3: that's call nine one One's a choice. Cat's stuck in

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Speaker 3: a tree. Now, unless you live in Pleasantville, don't call

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Speaker 3: nine one one for that.

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Speaker 1: Yeah, that's true.

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Speaker 3: If you have a question about the speeding ticket you

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Speaker 3: got the other day, that's not a call that you

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Speaker 3: would place through nine one one.

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Speaker 2: Again, you can just call. There's even a number on

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Speaker 2: the back of the ticket.

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Speaker 3: Don't be dumb. Okay, hey, bring that back just for

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Speaker 3: that second. Okay, what else, chuck?

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Speaker 1: Oh, of course, anything dealing with your animals, unless well,

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Speaker 1: I'm not even gonna say that. I was gonna say,

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Speaker 1: if there's an animal attacking someone, yeah, you would call

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Speaker 1: call nine one one for that. Come out and shoot

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Speaker 1: this dog.

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Speaker 3: Basically it could be rabid. It's terrible call hect hate out.

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Speaker 1: But otherwise, if the cat in the tree, lost, animals,

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Speaker 1: injured animals, noisy neighbors, I love that day. Puts power

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Speaker 1: outage in here and in parentheses, call your power company.

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Speaker 2: Right.

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Speaker 1: It's that last one I think is a little It

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Speaker 1: kind of opens a can of worms, and that is

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Speaker 1: the suspicious person thing, because you know, they say to

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Speaker 1: call for suspicious activity, which theoretically is a suspicious person.

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Speaker 1: I think the distinction is in what we see and

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Speaker 1: we'll get into this later racial biases. You know, people

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Speaker 1: in neighborhoods calling the cops on someone because they're black

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Speaker 1: and walking down my street, which happens, That is not

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Speaker 1: a suspicious person even, I mean if there's nothing going on,

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Speaker 1: I know, people try to justify it. But then local

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Speaker 1: police say, you know, hey, always call us if you

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Speaker 1: think something might be going on. And that's where it

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Speaker 1: gets dodgy, because that comes down to a human being's perception.

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Speaker 1: So it can be very tilted.

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Speaker 3: As Dave puts it, he put it a couple of

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Speaker 3: ways that I thought were pretty smart. He said, people

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Speaker 3: aren't suspicious. Behavior is suspicious.

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Speaker 1: Yeah, and they say specifically to call nine one for

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Speaker 1: suspicious activities. But again, these are people, so it's just

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Speaker 1: such a weird fine line you're walking there.

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Speaker 3: The other little litmus tests that I've seen is stop

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Speaker 3: just for a second because of this suspicious behavior. You

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Speaker 3: see somebody like breaking into a car, like assaulting somebody,

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Speaker 3: that's beyond suspicious.

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Speaker 1: That's like the act, that's the act, it's a crime

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Speaker 1: being committed.

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Speaker 3: So you have a second when you see a suspicious

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Speaker 3: person to stop and think, like would I call nine

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Speaker 3: on one if this person were white? Right, if you're

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Speaker 3: a black person doing this, say would I call NIME

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Speaker 3: one with this person?

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Speaker 2: We're black?

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Speaker 3: And if the answers no, then maybe you shouldn't call.

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Speaker 3: Maybe they're not acting that suspiciously.

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Speaker 1: Yeah, it's just interesting. On these Facebook neighborhood pages, it's

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Speaker 1: kind of evenly divided between people saying don't call nine

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Speaker 1: one one for this, this is just a guy going

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Speaker 1: door to door perhaps other people saying, no, you know what,

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Speaker 1: if it's nine forty five or ten o'clock at night

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Speaker 1: and someone's knocking on your door in our neighborhood.

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Speaker 2: It seems like suspicious. Maybe you should call.

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Speaker 1: The cops and let them work it out. And for

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Speaker 1: the cops, they say, you know, call us. That doesn't

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Speaker 1: mean we're going to dispatch eight cars to your home,

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Speaker 1: but we might work you through the situation and it's

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Speaker 1: all going to be fine. Yes, But this is the

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Speaker 1: only one where I thought was a little bit like,

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Speaker 1: you shouldn't just say, like, don't call nine one one

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Speaker 1: when you see a suspicious person.

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Speaker 3: No, you certainly shouldn't say that. At the same time that,

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Speaker 3: I think one of the big hesitations for calling nine

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Speaker 3: one one these days is like the either the increase

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Speaker 3: or the increase in reporting of people innocent people who

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Speaker 3: had nine one one called on them being killed by

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Speaker 3: the cops exactly that, and that death would not have happened.

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Speaker 3: Their death wouldn't have happened had the person been suspicious

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Speaker 3: of them and called nine one one. And the fact,

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Speaker 3: you know, when when news of something like that gets out,

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Speaker 3: it will make you second guess that kind of thing,

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Speaker 3: like you're for sure you're It makes you realize you're

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Speaker 3: bringing like people who are armed and jumpy out to

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Speaker 3: a situation where it's just somebody walking around or wherever.

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Speaker 3: And when you look at it from that respect, it

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Speaker 3: can make you second guess the whole thing.

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Speaker 1: Yeah, and things can look it can look like potential

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Speaker 1: malfeasance that's not you know, like a lot of people

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Speaker 1: you see a lot of people saying, well, I think

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Speaker 1: someone's kising my house because a car pulled it into

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Speaker 1: my driveway and sat there for two minutes.

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Speaker 2: They asked me if I want to know more about

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Speaker 2: Sierra Corus.

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Speaker 1: Or someone stopped and was taking pictures of my house,

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Speaker 1: Like you never know, somebody might be taking picture of

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Speaker 1: the oak tree that they're trying to learn about, or

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Speaker 1: just looking up something on their phone and standing in

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Speaker 1: the direction of your house.

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Speaker 3: Right, nine times out of ten, they're trying to figure

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Speaker 3: out more about the oak tree near your house.

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Speaker 1: Oh, I'm trying to give people the benefit of the doubt,

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Speaker 1: you know.

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Speaker 2: No, I'm with you anyway.

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Speaker 1: It's just that's where it gets a little dodgy, for sure,

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Speaker 1: and what we'll have statistics that the thick later on

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Speaker 1: about actual racial bias because it's real.

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Speaker 3: Sure, Okay, moving on. You want to take a little

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Speaker 3: break after that? It seems like a good spot.

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Speaker 1: Oh I think I do.

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Speaker 3: Okay, Well, everybody, we're taking a rare Josh break and

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Speaker 3: we'll be right back.

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Speaker 2: Okay, we're back. That Josh break was invigorating.

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Speaker 1: I wasn't doing anything. I was just taking a picture

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Speaker 1: of oak tree. When you get off my.

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Speaker 2: Back, Oh my gosh, what kind.

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Speaker 1: Of oak is that?

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Speaker 2: Sir?

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Speaker 3: There's only one kind of oak. I know there's a

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Speaker 3: bunch of different oaks. Everyone in Ireland is like, no,

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Speaker 3: that's not true.

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Speaker 1: While we're mentioning calling nine one one though you can

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Speaker 1: get arrested. It is a crime to prank call nine

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Speaker 1: one one.

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Speaker 2: You don't want to do that.

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Speaker 1: Or to swat. It's called swatting.

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Speaker 2: That's a bit I think that deserves its own podcast.

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Speaker 1: Maybe because there was some some guy got killed right

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Speaker 1: from a swating incident.

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Speaker 2: Yeah, I think it's happened more than once.

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Speaker 1: Yeah, that's serious stuff.

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Speaker 3: If you don't know it's swatting is we'll just give

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Speaker 3: you the four to one one on this abuse of

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Speaker 3: nine one one.

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Speaker 2: Man, I love myself. Somethings great.

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Speaker 3: So swatting is where you are a hacker, right, and

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Speaker 3: you can disguise the number that you're coming you're calling

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Speaker 3: from to make it look like you're calling from a

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Speaker 3: house that you want the cops to go to, and

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Speaker 3: you basically say like I'm in this house and I'm

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Speaker 3: holding hostages and what are you going to do about it?

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Speaker 2: Johnny law?

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Speaker 3: And the law comes out and usually swat that I

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Speaker 3: shouldn't say. Usually in some cases the swat team will

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Speaker 3: actually enter this house where people who have no idea

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Speaker 3: what's going on are and maybe that the people who

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Speaker 3: have been swatted, you know, said something mean to to

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Speaker 3: the guy who you know, called the swat team out

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Speaker 3: on them. But it's basically it's not like saying like

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Speaker 3: there's a I think there's a hostage situation in this house.

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Speaker 3: It's I'm the guy holding the hostages.

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Speaker 2: And here's where I am mean.

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Speaker 1: Like in swat teams stick right exactly, the swat team's like,

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Speaker 1: we're gonna go kill that guy.

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Speaker 3: I'll bet you would never in a million years bring

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Speaker 3: your swat team out.

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Speaker 1: And whatever you do, don't come in guns blazing, right,

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Speaker 1: which we're joking about something that's really happened.

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Speaker 3: Sure, So, like I really think we need to talk

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Speaker 3: at least a short side, I think.

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Speaker 2: So we'll look into it a little. First.

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Speaker 1: We'll do one on swatting and one on docksing. Okay,

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Speaker 1: two weird new things that people do now.

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Speaker 3: Right, but but swatting is definitely a crime. Yes, okay,

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Speaker 3: Also so that you don't make nine on one feel

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Speaker 3: like I think this is great. This is almost like

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Speaker 3: a public service announcement that we're in the midst of Yeah,

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Speaker 3: we do these so you you don't get in trouble

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Speaker 3: with the nine on one, so they don't think that

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Speaker 3: you're pranking them.

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Speaker 2: When you're not.

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Speaker 3: If you ever called nine one one accidentally, or say

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Speaker 3: your kid does, or whatever, you do not want to

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Speaker 3: hang up the phone.

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Speaker 1: Yeah I did that a few years ago. I feel

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Speaker 1: like I accidentally called nine one one because I think

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Speaker 1: cell phones have a feature that it enacted like an

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Speaker 1: automatic call by accident, right, And I saw it and

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Speaker 1: I went, oh crap, and I hung up, right and

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Speaker 1: I got a call back, like in a second.

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Speaker 3: That's great. Ideally you should. Yeah, Umy has a great

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Speaker 3: story from when she was a kid. She got scared. Uh,

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Speaker 3: I can't remember something about her grandmother who was perfectly fine,

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00:16:35,120 --> 00:16:38,840
Speaker 3: but she called nine one one and got scared with

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Speaker 3: nine one one answered and hung up, and they kept

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Speaker 3: calling back and she kept hanging up.

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Speaker 1: That's very cute.

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Speaker 3: They came out to the house a little welfare checking. Yeah, basically,

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Speaker 3: but you don't want to do that. Don't follow the

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Speaker 3: UMI model no of nine on one, Like just stay

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Speaker 3: on the phone and be like, I'm really sorry, this

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00:16:54,480 --> 00:16:58,200
Speaker 3: is an accidental call, and I'm definitely not the bad

365
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Speaker 3: guy pretending.

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Speaker 2: That this is an accidental call. Make sure you say

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Speaker 2: that too.

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Speaker 1: My name is Timmy, I'm five. It's all good.

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Speaker 2: My name is little boy with brown hair.

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Speaker 1: So I think the history is fairly interesting because England

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Speaker 1: started nine not nine one one, but their version, which

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Speaker 1: is nine nine nine, way back in nineteen thirty seven

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Speaker 1: in London.

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Speaker 2: I didn't know this.

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Speaker 1: I didn't know it either, but they they were the

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Speaker 1: first city in the world that created the three digit model. Apparently,

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Speaker 1: as the story goes, there was a fire in downtown

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Speaker 1: London and people tried to get through the fire department

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Speaker 1: and they were put on hold and switched around, and

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Speaker 1: so they said the town crier came out and said

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Speaker 1: nine nine nine is the answer.

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Speaker 3: Yeah, which so nine nine nine it's easy to remember. Sure,

383
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Speaker 3: I guess no one else was using nine nine nine

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Speaker 3: at the time. But this is back in the day

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Speaker 3: of rotary phones, right, Oh yeah, so that that's actually

386
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Speaker 3: that was a It was a burden to dial nine

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Speaker 3: nine nine with the roadary.

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Speaker 2: Should have been for sure. Yeah.

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Speaker 3: I just thought that was kind of clumsy of them,

390
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Speaker 3: a little bit clumsy of the Brits.

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Speaker 1: But let me see here. I think it was a

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Speaker 1: twelve mile radius around London at first after World War

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Speaker 1: Two and went wider and because you know, Britain liked

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Speaker 1: to do a little world conquering. You can find nine

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Speaker 1: nine to nine in cities all over the world. Yeah,

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Speaker 1: where London has or where England has left their imprint.

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Speaker 3: That's a way to put it, for sure. Yeah. And

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Speaker 3: the US of course said, well, we're not going to

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Speaker 3: let the Brits out do us.

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Speaker 2: You're going to do brexit. Hold my beer.

401
00:18:41,400 --> 00:18:45,280
Speaker 1: Yeah, we're gonna wait twenty something years and do it ourselves.

402
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Speaker 2: Right exactly.

403
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Speaker 3: So, I think in nineteen fifty seven, the Fire Chiefs Association, sorry,

404
00:18:50,960 --> 00:18:53,280
Speaker 3: the National Association of Fire Chiefs, I was way off.

405
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Speaker 3: They said, hey, we should come up with the easy

406
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Speaker 3: to remember three digit number for people to report five

407
00:19:01,080 --> 00:19:04,080
Speaker 3: and other people said, hey, that's a great idea. We'll we'll,

408
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Speaker 3: we'll do that to report emergencies. And the Fire Teams

409
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Speaker 3: Association said no, just fires.

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Speaker 2: Right.

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Speaker 3: Luckily no one listened to them. Well, they didn't listen

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Speaker 3: to the just firepart, that's right. And then a couple

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Speaker 3: of years after that or maybe yeah, a few years later,

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Speaker 3: the National Academy Assizes said this is actually a really

415
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Speaker 3: good idea. We should do this for calling ambulances too.

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00:19:26,320 --> 00:19:31,920
Speaker 3: And then finally a Presidential Commission on Law Enforcement and

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Speaker 3: the Administration of Justice said, no, all emergencies should have

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Speaker 3: a three digit, easy to remember number.

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Speaker 2: That's right.

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Speaker 1: So the FCC says, who should we get in touch

421
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Speaker 1: with here?

422
00:19:42,840 --> 00:19:43,760
Speaker 2: How about AT and T?

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Speaker 1: Because these were the days of phone monopolies, right or

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Speaker 1: phone monopoly? It was just one right? No, I think

425
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Speaker 1: when did they break up the phone companies?

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Speaker 2: I think it was.

427
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Speaker 3: Before this, okay, because they broke them up into the

428
00:20:00,520 --> 00:20:04,800
Speaker 3: different bells, right, yeah? Were they were all the different

429
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Speaker 3: bells part of one big phone company.

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Speaker 2: That's right?

431
00:20:07,880 --> 00:20:08,320
Speaker 1: Which one?

432
00:20:08,400 --> 00:20:09,480
Speaker 2: I just said, two different things?

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00:20:09,480 --> 00:20:14,080
Speaker 1: The Liberty Bell, the Southern Bell, Yeah, bell from Pacific Bell,

434
00:20:14,200 --> 00:20:17,000
Speaker 1: Pacific Bell, the bell from Beauty and the Beast, Right,

435
00:20:17,440 --> 00:20:22,280
Speaker 1: all the bells, Albuquerque Bell? Sure, why not? You can

436
00:20:22,400 --> 00:20:23,160
Speaker 1: ring my bell.

437
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Speaker 2: That's a good one. That's a good song.

438
00:20:25,160 --> 00:20:27,239
Speaker 3: It's a good one. But I think more and more

439
00:20:27,280 --> 00:20:30,240
Speaker 3: and more by Andrea true connection is far better.

440
00:20:30,880 --> 00:20:31,400
Speaker 1: What's that?

441
00:20:31,600 --> 00:20:34,080
Speaker 2: Virtually the same thing, but just a better, better song.

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Speaker 1: Okay, they got in touch with AT and T. And

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00:20:37,600 --> 00:20:41,119
Speaker 1: they said, can you help us out with this? Apparently

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Speaker 1: AT and T is the one that chose nine to

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00:20:43,080 --> 00:20:47,359
Speaker 1: one one because it hadn't been used yet, which is

446
00:20:47,440 --> 00:20:49,040
Speaker 1: kind of the first stumbling block again.

447
00:20:49,080 --> 00:20:49,920
Speaker 2: The rotary dial.

448
00:20:50,280 --> 00:20:52,360
Speaker 1: Rotary dial that was nine one one's a lot better

449
00:20:52,359 --> 00:20:53,160
Speaker 1: than nine nine nine.

450
00:20:53,320 --> 00:20:55,440
Speaker 2: Way, it's two thirds better.

451
00:20:55,520 --> 00:20:58,800
Speaker 1: It is two thirds better and it was easy to remember.

452
00:20:59,080 --> 00:21:01,160
Speaker 1: And you know, I think they had set up at

453
00:21:01,160 --> 00:21:04,440
Speaker 1: this point already for one one in a lot of areas,

454
00:21:05,160 --> 00:21:08,440
Speaker 1: so they just kind of extended that idea of the

455
00:21:08,880 --> 00:21:09,880
Speaker 1: something one one.

456
00:21:10,000 --> 00:21:14,919
Speaker 3: Right, So the first this really surprised me, the first

457
00:21:15,840 --> 00:21:18,040
Speaker 3: nine one one call that was ever placed in the

458
00:21:18,119 --> 00:21:18,840
Speaker 3: United States.

459
00:21:18,840 --> 00:21:20,639
Speaker 2: New York City. You would think, so.

460
00:21:20,720 --> 00:21:24,320
Speaker 1: Washington, d C. No, Chicago, what else you got? Chicago?

461
00:21:24,680 --> 00:21:27,239
Speaker 2: You already said that one. Okay, I don't know. What

462
00:21:27,280 --> 00:21:31,920
Speaker 2: about Los Angeles? Yeah, what not? What about Albuquerque? They're

463
00:21:31,960 --> 00:21:32,400
Speaker 2: doing fine?

464
00:21:32,560 --> 00:21:37,199
Speaker 3: Okay, No, none of those are correct. Haleyville, Alabama was

465
00:21:37,240 --> 00:21:39,440
Speaker 3: the site of the very first nine one one call.

466
00:21:39,560 --> 00:21:41,639
Speaker 1: Yeah, that's a good little trivia question.

467
00:21:41,720 --> 00:21:46,080
Speaker 2: I think that is pedal to the metal.

468
00:21:48,680 --> 00:21:51,119
Speaker 1: By the way, I recently watched I had recorded all

469
00:21:51,119 --> 00:21:54,280
Speaker 1: those Jeopardy shows with the Ken Jennings on there. The

470
00:21:54,600 --> 00:21:57,960
Speaker 1: champions sure run some of the better TV I'd seen

471
00:21:58,000 --> 00:22:01,520
Speaker 1: in a while. Really good. Oh yeah, well, I mean

472
00:22:01,520 --> 00:22:03,359
Speaker 1: if you're a Jeopardy fan, it was as good as

473
00:22:03,400 --> 00:22:07,560
Speaker 1: it gets. Like they're smartest competitors and like big time

474
00:22:07,680 --> 00:22:10,480
Speaker 1: drama because they you know, they had to bring it

475
00:22:10,560 --> 00:22:12,840
Speaker 1: on those daily doubles. It wasn't like a regular show

476
00:22:13,560 --> 00:22:16,360
Speaker 1: like they were daily doubling on like twenty thousand dollars

477
00:22:16,359 --> 00:22:20,760
Speaker 1: and stuff. Ooh, like it was really tense. Wow, good drama. Yeah,

478
00:22:21,040 --> 00:22:23,040
Speaker 1: so cool because I think Ken knew that other guy,

479
00:22:23,160 --> 00:22:26,439
Speaker 1: the Holtzeltzer guy, was a gambler and he made his

480
00:22:26,560 --> 00:22:29,359
Speaker 1: name for really just going all in and kN knew this,

481
00:22:29,440 --> 00:22:30,640
Speaker 1: so he had to do the same.

482
00:22:30,880 --> 00:22:32,720
Speaker 2: Well sure, in order to beat these chumps.

483
00:22:32,760 --> 00:22:35,440
Speaker 3: If you're playing a gambler, you get dragged into gambling.

484
00:22:35,440 --> 00:22:37,280
Speaker 2: Whether you want to gamble or not. Get in there.

485
00:22:37,600 --> 00:22:37,879
Speaker 2: You know.

486
00:22:37,960 --> 00:22:41,280
Speaker 1: It's good stuff anyway, good trivia question. It's probably been

487
00:22:41,320 --> 00:22:44,639
Speaker 1: on Jeopardy. Hayleyville, Alabama, did it was? It was kind

488
00:22:44,640 --> 00:22:47,800
Speaker 1: of a publicity stunt. It sounds like they so.

489
00:22:47,920 --> 00:22:52,639
Speaker 3: The little the little phone company there, the Alabama Telephony.

490
00:22:52,040 --> 00:22:55,680
Speaker 2: Co basically said it's pretty funny at.

491
00:22:55,600 --> 00:22:57,800
Speaker 3: And T is about to do this. You're about to

492
00:22:57,840 --> 00:23:00,880
Speaker 3: launch this nine one one system. We want to jump

493
00:23:00,920 --> 00:23:02,960
Speaker 3: on it and adopt it first. So we're going to

494
00:23:03,040 --> 00:23:05,160
Speaker 3: set this up as fast as we can. Because here's

495
00:23:05,160 --> 00:23:07,480
Speaker 3: the thing. We'll find out more about this in a minute.

496
00:23:07,600 --> 00:23:10,920
Speaker 3: But there's no national nine to one one system.

497
00:23:11,000 --> 00:23:11,240
Speaker 1: Yeah.

498
00:23:11,440 --> 00:23:14,520
Speaker 3: All everywhere in the United States, nine one one reaches

499
00:23:14,560 --> 00:23:19,800
Speaker 3: an emergency dispatcher or an emergency operator, but each system

500
00:23:19,880 --> 00:23:25,520
Speaker 3: is local, regional at best. Right, So Hayleyville, Alabama, could

501
00:23:25,600 --> 00:23:27,320
Speaker 3: jump on this and set up their own system and

502
00:23:27,320 --> 00:23:27,879
Speaker 3: get started.

503
00:23:27,880 --> 00:23:29,840
Speaker 2: And that's exactly what they did, that's right.

504
00:23:30,000 --> 00:23:33,000
Speaker 1: February of nineteen sixty eight, they had a state senator

505
00:23:33,520 --> 00:23:36,159
Speaker 1: named Rank and fight he dialed nine to one to

506
00:23:36,200 --> 00:23:38,919
Speaker 1: one as a you know, obviously, is this like a

507
00:23:38,960 --> 00:23:43,000
Speaker 1: photo op or video op? In other words, there wasn't

508
00:23:43,000 --> 00:23:46,760
Speaker 1: an emergency. Sure, It's like, man, what a coincidence that

509
00:23:46,800 --> 00:23:50,280
Speaker 1: the state senator had the first emergency.

510
00:23:49,720 --> 00:23:52,360
Speaker 2: And happened to be standing next to the special phone.

511
00:23:52,600 --> 00:23:55,000
Speaker 1: That's right. They had a special bat phone, a red phone,

512
00:23:55,040 --> 00:23:58,520
Speaker 1: and I think an Alabama congressman was on the other

513
00:23:58,640 --> 00:23:59,560
Speaker 1: end at the police station.

514
00:24:00,000 --> 00:24:04,119
Speaker 3: Ingressman Tom Bevel known as the pork King, really not

515
00:24:04,320 --> 00:24:07,480
Speaker 3: just the Alabama pork King, the pork King of Congress.

516
00:24:07,640 --> 00:24:10,280
Speaker 1: And the state centator said, what are you, pork King?

517
00:24:10,320 --> 00:24:12,760
Speaker 1: What are you doing at the police station? I've got

518
00:24:12,800 --> 00:24:15,600
Speaker 1: an emergency? And he said, are we really going to

519
00:24:15,840 --> 00:24:16,040
Speaker 1: do this?

520
00:24:16,119 --> 00:24:19,679
Speaker 2: Bit? I would force whoever's on the other line to

521
00:24:19,720 --> 00:24:20,000
Speaker 2: do it.

522
00:24:20,640 --> 00:24:23,360
Speaker 1: So, yeah, it was all just a big show to say, hey,

523
00:24:23,400 --> 00:24:26,320
Speaker 1: we did it first. They did it a week later.

524
00:24:26,880 --> 00:24:28,800
Speaker 1: They still have a big festival every year or two,

525
00:24:29,000 --> 00:24:32,480
Speaker 1: sure festival. I wonder if they re enact this famous

526
00:24:32,480 --> 00:24:35,119
Speaker 1: phone call. Oh man, if we could play those two parts,

527
00:24:35,359 --> 00:24:38,080
Speaker 1: I'm the pork King, how great would that be. Forget

528
00:24:38,160 --> 00:24:39,720
Speaker 1: drunk history? Just put us up there.

529
00:24:40,680 --> 00:24:41,200
Speaker 2: That's cool.

530
00:24:42,040 --> 00:24:44,080
Speaker 1: And when I say forget drunk history, I mean we

531
00:24:44,280 --> 00:24:45,400
Speaker 1: very much want to be on it.

532
00:24:45,840 --> 00:24:47,120
Speaker 2: Are we still pursuing that?

533
00:24:47,280 --> 00:24:50,000
Speaker 1: No, I mean just by occasionally yelling out of my

534
00:24:50,040 --> 00:24:50,919
Speaker 1: window every now and then.

535
00:24:53,080 --> 00:24:54,560
Speaker 2: The crickets are deafening.

536
00:24:54,920 --> 00:24:58,359
Speaker 1: Yeah, I'm surprised no one said like, hey, this is

537
00:24:58,400 --> 00:25:02,000
Speaker 1: a natural fit. These guys are great storytellers about history.

538
00:25:02,240 --> 00:25:03,720
Speaker 1: They can get drunk with the best of them.

539
00:25:03,960 --> 00:25:07,199
Speaker 2: We've been saying this for years. No one's change.

540
00:25:07,280 --> 00:25:11,119
Speaker 1: Listen, so Noam, Alaska about a week later did the

541
00:25:11,160 --> 00:25:14,679
Speaker 1: same thing and were the second city. And then throughout

542
00:25:14,680 --> 00:25:17,160
Speaker 1: the seventies and eighties it kind of started rolling out.

543
00:25:17,240 --> 00:25:19,000
Speaker 1: But it takes a while to get this kind of

544
00:25:19,000 --> 00:25:19,360
Speaker 1: thing going.

545
00:25:20,320 --> 00:25:24,560
Speaker 3: It does because again it's a local again at best,

546
00:25:24,840 --> 00:25:31,040
Speaker 3: regional system okay, and your local city might not have

547
00:25:31,080 --> 00:25:35,879
Speaker 3: the money to put in a new telecommunications system to

548
00:25:36,000 --> 00:25:39,840
Speaker 3: be used for emergency services. And at first, you know,

549
00:25:40,000 --> 00:25:42,320
Speaker 3: cities that were a little more flush with cash because

550
00:25:42,320 --> 00:25:44,280
Speaker 3: they had a larger tax base had the money to

551
00:25:44,359 --> 00:25:48,119
Speaker 3: roll these out. So as expected, aside from Hayleyville and Nome,

552
00:25:48,520 --> 00:25:51,560
Speaker 3: it was mostly like large metropolitan areas that were starting

553
00:25:51,560 --> 00:25:54,680
Speaker 3: to roll out there the earliest nine to one one systems.

554
00:25:55,000 --> 00:25:59,960
Speaker 3: But the Robert Wood Johnson Foundation, which was the foundation

555
00:26:00,440 --> 00:26:05,679
Speaker 3: based on Johnson and Johnson's company, they took an early

556
00:26:05,720 --> 00:26:09,199
Speaker 3: interest in this and started handing out grants to rural

557
00:26:09,240 --> 00:26:11,560
Speaker 3: areas to set up their own nine one one systems.

558
00:26:11,880 --> 00:26:17,000
Speaker 3: So ironically, Hayleyville, Alabama, had it not jumped on, it

559
00:26:17,040 --> 00:26:19,399
Speaker 3: probably still wouldn't have a nine to one one system

560
00:26:19,400 --> 00:26:22,560
Speaker 3: where it not for the Robert Wood Johnson Foundation doling

561
00:26:22,560 --> 00:26:25,240
Speaker 3: out grants to like you know, small towns around the

562
00:26:25,240 --> 00:26:26,320
Speaker 3: country for their own.

563
00:26:26,320 --> 00:26:29,040
Speaker 1: Yeah, because they're like you know what, people call nine

564
00:26:29,119 --> 00:26:32,080
Speaker 1: one one, they go to the hospital. We're using Johnson

565
00:26:32,119 --> 00:26:33,040
Speaker 1: and Johnson products.

566
00:26:33,480 --> 00:26:35,520
Speaker 2: Yeah, yeah, I'm.

567
00:26:35,320 --> 00:26:38,560
Speaker 1: Not being overly cynical. I'm sure that you know. Nine

568
00:26:38,600 --> 00:26:40,640
Speaker 1: one one's probably good for the band aid business.

569
00:26:41,000 --> 00:26:44,439
Speaker 2: I would guess so. And baby shampoo, yeah, because if

570
00:26:44,480 --> 00:26:47,719
Speaker 2: you can't get if you can't get an ambulance to

571
00:26:47,800 --> 00:26:50,760
Speaker 2: that person, they're gonna croak. But if you get the

572
00:26:50,800 --> 00:26:53,600
Speaker 2: ambulance to them, right, you don't need band aids when

573
00:26:53,600 --> 00:26:54,000
Speaker 2: you're dead.

574
00:26:54,080 --> 00:26:57,919
Speaker 3: Nope, that's that's just like a fact of death. But

575
00:26:58,119 --> 00:27:00,200
Speaker 3: if you survive, you're gonna need all a lot of

576
00:27:00,280 --> 00:27:02,440
Speaker 3: band aids, depending on what you've done to yourself.

577
00:27:02,520 --> 00:27:04,800
Speaker 2: That's right. Here's some stats for you.

578
00:27:04,800 --> 00:27:07,120
Speaker 1: By nineteen seventy six, when I was five years old,

579
00:27:07,800 --> 00:27:10,160
Speaker 1: only seventeen percent of the US had nine one one.

580
00:27:10,560 --> 00:27:13,640
Speaker 3: You want to know a surprising fact, nineteen seventy six,

581
00:27:13,840 --> 00:27:15,000
Speaker 3: I was just born.

582
00:27:15,160 --> 00:27:18,080
Speaker 2: Well, you probably weren't covered by nine one one again,

583
00:27:18,160 --> 00:27:19,560
Speaker 2: not until nineteen eighty nine.

584
00:27:19,800 --> 00:27:23,000
Speaker 1: Well, by nineteen eighty seven, only fifty percent of the country,

585
00:27:23,080 --> 00:27:27,320
Speaker 1: which is that's kind of that's pretty late. I would

586
00:27:27,320 --> 00:27:28,399
Speaker 1: have thought we would have had a lot more of

587
00:27:28,400 --> 00:27:29,280
Speaker 1: the country covered by.

588
00:27:29,160 --> 00:27:30,439
Speaker 2: Then, for sure, you would think so.

589
00:27:30,760 --> 00:27:35,080
Speaker 3: And it wasn't until ninety nine, actually, Chuck, that that

590
00:27:35,200 --> 00:27:40,400
Speaker 3: nine one one officially became the emergency number for everywhere

591
00:27:40,440 --> 00:27:41,000
Speaker 3: in America.

592
00:27:41,280 --> 00:27:42,240
Speaker 2: Nineteen ninety nine.

593
00:27:42,359 --> 00:27:48,480
Speaker 1: Bill Clinton said, let's do this. He said, what about

594
00:27:48,560 --> 00:27:53,280
Speaker 1: nine nine nine? And they went, Bill, Yeah, please, wrong country, Canada.

595
00:27:53,320 --> 00:27:55,800
Speaker 1: Speaking of wrong countries, they are very much the right

596
00:27:55,800 --> 00:27:57,760
Speaker 1: country because they got on board with nine to one

597
00:27:57,840 --> 00:28:00,480
Speaker 1: one as well, that's absolutely true, Check, because they were like,

598
00:28:00,480 --> 00:28:02,240
Speaker 1: why make things too difficult?

599
00:28:03,400 --> 00:28:05,200
Speaker 2: You know, that's a great question, Canada.

600
00:28:05,200 --> 00:28:07,440
Speaker 3: And I think the answer to that is you shouldn't

601
00:28:07,480 --> 00:28:10,159
Speaker 3: make things too difficult, just kind of go with the flow.

602
00:28:11,600 --> 00:28:11,919
Speaker 1: America.

603
00:28:12,000 --> 00:28:13,600
Speaker 2: Should we do some more stuff here?

604
00:28:13,840 --> 00:28:16,840
Speaker 3: I was thinking, maybe another break? Okay, are you okay

605
00:28:16,880 --> 00:28:17,080
Speaker 3: with that?

606
00:28:17,240 --> 00:28:18,840
Speaker 2: Yes? Are you sure? Yes?

607
00:28:19,200 --> 00:28:38,880
Speaker 3: What about you listeners? Okay, good, Well, we'll be right back. Okay, Chuck,

608
00:28:39,920 --> 00:28:42,280
Speaker 3: Let's talk about how it actually works.

609
00:28:43,240 --> 00:28:43,520
Speaker 2: Yeah.

610
00:28:43,600 --> 00:28:47,280
Speaker 1: In the early days, obviously it was all landline telephones.

611
00:28:48,160 --> 00:28:52,840
Speaker 1: So when your call got routed to the switchboard, which

612
00:28:52,880 --> 00:28:55,480
Speaker 1: was a nine to one to one switchboard dedicated to that,

613
00:28:56,240 --> 00:28:58,640
Speaker 1: they would patch you across phone lines that were dedicated

614
00:28:58,640 --> 00:29:01,600
Speaker 1: to nine to one one to what's called a peace

615
00:29:01,600 --> 00:29:05,920
Speaker 1: app a public safety answering point. And at the time

616
00:29:06,160 --> 00:29:09,040
Speaker 1: they were a lot of times like in the fire

617
00:29:09,080 --> 00:29:10,520
Speaker 1: department or in the police station.

618
00:29:10,960 --> 00:29:13,680
Speaker 3: Right, so they could just turn their chair and be like, serge,

619
00:29:13,880 --> 00:29:16,160
Speaker 3: dispatch some people to this address.

620
00:29:16,280 --> 00:29:22,080
Speaker 1: We got a suspicious person staring at oak trees right again, right.

621
00:29:22,200 --> 00:29:26,120
Speaker 3: And like originally, like today at nine one one dispatcher

622
00:29:26,360 --> 00:29:30,160
Speaker 3: is a highly trained, highly skilled person.

623
00:29:30,200 --> 00:29:32,239
Speaker 2: There's a lot of stuff going on. It's like a

624
00:29:32,280 --> 00:29:32,960
Speaker 2: flight attendant.

625
00:29:33,240 --> 00:29:35,920
Speaker 3: Remember when we've learned like flight attendants are actually trained

626
00:29:35,960 --> 00:29:38,560
Speaker 3: to save your life in an emergency, and they just

627
00:29:38,600 --> 00:29:41,640
Speaker 3: hand out peanuts as like a side thing. This is

628
00:29:41,680 --> 00:29:44,000
Speaker 3: basically the same thing with the nine to eleven operator

629
00:29:44,160 --> 00:29:46,920
Speaker 3: call taker. They knowed how to do a lot of stuff,

630
00:29:46,920 --> 00:29:49,800
Speaker 3: but the earliest ones just knew how to answer the phone,

631
00:29:50,240 --> 00:29:52,560
Speaker 3: take down your info, and then turn around and send

632
00:29:52,560 --> 00:29:54,920
Speaker 3: it off to the fire department or the police department

633
00:29:55,120 --> 00:29:58,479
Speaker 3: or you know, the paramedics or something like that. You know,

634
00:29:58,560 --> 00:30:00,160
Speaker 3: they'd be like, okay, I gotta go all right, I'll

635
00:30:00,160 --> 00:30:02,160
Speaker 3: see you buy right, and then they would get off

636
00:30:02,200 --> 00:30:02,680
Speaker 3: the phone.

637
00:30:02,720 --> 00:30:04,360
Speaker 2: And that evolved to the call center.

638
00:30:06,160 --> 00:30:08,880
Speaker 1: That evolved to what was called enhanced nine to one one,

639
00:30:09,520 --> 00:30:13,400
Speaker 1: which was in the nineteen seventies, again driven by Telecom

640
00:30:13,520 --> 00:30:17,840
Speaker 1: advancing with AT and T with new technologies, they developed

641
00:30:18,640 --> 00:30:24,080
Speaker 1: ANI and ALI Automatic Number Identification and Location Identification.

642
00:30:24,440 --> 00:30:27,800
Speaker 2: ANI is just caller ID. That's what everybody calls caller ID. Yeah.

643
00:30:27,960 --> 00:30:30,719
Speaker 2: Remember those cute little boxes that you could plug your

644
00:30:30,720 --> 00:30:32,840
Speaker 2: phone line into and on your little table.

645
00:30:32,680 --> 00:30:35,920
Speaker 3: Show you in some little terrible readout. Yeah, basically dot

646
00:30:35,960 --> 00:30:37,360
Speaker 3: matrix readout.

647
00:30:37,000 --> 00:30:40,960
Speaker 1: Yep, who was calling? Pretty neat and then it was

648
00:30:41,000 --> 00:30:44,760
Speaker 1: on your handheld cordless phone. Right, you could look at

649
00:30:44,760 --> 00:30:47,160
Speaker 1: it and that was like, whoa, we're living in the future,

650
00:30:47,480 --> 00:30:51,440
Speaker 1: rich or the answering machine now is digital. We don't

651
00:30:51,440 --> 00:30:52,400
Speaker 1: need those tiny tapes.

652
00:30:53,040 --> 00:30:53,800
Speaker 2: Yeah, it's true.

653
00:30:53,840 --> 00:30:56,200
Speaker 1: That was like a big revolution too. That was huge,

654
00:30:56,400 --> 00:30:57,400
Speaker 1: amazing because.

655
00:30:57,160 --> 00:30:59,400
Speaker 2: You could leave as long a message as you wanted.

656
00:30:59,440 --> 00:31:03,840
Speaker 3: Now, Yeah, but you couldn't get that clever nobody's home.

657
00:31:04,720 --> 00:31:05,440
Speaker 2: Nobody's home.

658
00:31:05,640 --> 00:31:08,480
Speaker 1: Sure, you're still recording your outgoing message, right, you could

659
00:31:08,480 --> 00:31:10,480
Speaker 1: sing it, but they actually had that tape you could

660
00:31:10,480 --> 00:31:11,600
Speaker 1: buy that you could put it.

661
00:31:11,640 --> 00:31:11,880
Speaker 2: Really.

662
00:31:12,080 --> 00:31:15,240
Speaker 3: Yeah, there was one that was like a whole mixtape of.

663
00:31:15,160 --> 00:31:18,360
Speaker 1: Them of just like gag answers. Oh boy, you don't

664
00:31:18,360 --> 00:31:20,160
Speaker 1: remember that, not really.

665
00:31:20,240 --> 00:31:22,680
Speaker 2: There was a very famous ad that.

666
00:31:22,600 --> 00:31:28,800
Speaker 1: Were in It was like delight your friends basically yeah, wow, yeah,

667
00:31:28,840 --> 00:31:29,680
Speaker 1: it's pretty funny.

668
00:31:30,560 --> 00:31:33,800
Speaker 3: So this enhancenime on one system, the automatic number and

669
00:31:33,840 --> 00:31:37,520
Speaker 3: the automatic locator. That was a big deal because now

670
00:31:37,520 --> 00:31:40,840
Speaker 3: all of a sudden, if you were a call taker

671
00:31:40,880 --> 00:31:42,560
Speaker 3: for a nine to one one and a call came

672
00:31:42,640 --> 00:31:45,960
Speaker 3: up on your little computer screen, it said what the

673
00:31:46,040 --> 00:31:49,480
Speaker 3: number was and what the address was, and because everybody

674
00:31:49,520 --> 00:31:53,640
Speaker 3: was calling from landlines, you knew exactly where that person

675
00:31:53,800 --> 00:31:54,680
Speaker 3: was who needed help.

676
00:31:54,840 --> 00:31:56,720
Speaker 2: That's right. It saved a bunch of time. It was

677
00:31:56,760 --> 00:31:58,520
Speaker 2: a very huge life saving measure.

678
00:31:58,840 --> 00:32:03,200
Speaker 1: Yeah, I mean when you think about people in an emergency,

679
00:32:03,600 --> 00:32:06,880
Speaker 1: could be everything from crippling fear keeping you from even

680
00:32:06,880 --> 00:32:09,840
Speaker 1: knowing where you are, to having been hit on the

681
00:32:09,880 --> 00:32:11,400
Speaker 1: head and not being able to.

682
00:32:11,360 --> 00:32:13,920
Speaker 2: Say where you are yeah you just can't speak.

683
00:32:13,760 --> 00:32:16,240
Speaker 1: Yeah, And so that really imagine that they spend a

684
00:32:16,240 --> 00:32:18,920
Speaker 1: lot of time sometimes just trying to get through that

685
00:32:18,960 --> 00:32:21,040
Speaker 1: first step of where are you right?

686
00:32:21,520 --> 00:32:24,960
Speaker 3: So this was an enormous leap forward in the seventies

687
00:32:25,000 --> 00:32:27,680
Speaker 3: and eighties. It really kind of cemented how helpful in

688
00:32:27,720 --> 00:32:30,840
Speaker 3: life saving, this nine to one one system could be.

689
00:32:31,400 --> 00:32:34,200
Speaker 3: And then cell phones came along and the rest of

690
00:32:34,240 --> 00:32:36,840
Speaker 3: us kind of leap frogged right over nine one one

691
00:32:37,280 --> 00:32:39,440
Speaker 3: because the cell phone carriers didn't.

692
00:32:39,280 --> 00:32:41,240
Speaker 2: Have ANI and ALI.

693
00:32:42,160 --> 00:32:44,680
Speaker 3: When you call nine one one still to this day

694
00:32:45,080 --> 00:32:48,040
Speaker 3: from a cell phone, it does not come up what

695
00:32:48,080 --> 00:32:52,360
Speaker 3: your number is or where you are in any specific way.

696
00:32:53,000 --> 00:32:57,240
Speaker 3: And so Congress or at least the FCC said, hey,

697
00:32:57,560 --> 00:32:59,920
Speaker 3: we need you guys to do something like there's got

698
00:32:59,920 --> 00:33:02,120
Speaker 3: to be something that you just can't be like, you know,

699
00:33:02,280 --> 00:33:05,240
Speaker 3: you have no idea where this person is in the country. Yeah,

700
00:33:05,280 --> 00:33:08,200
Speaker 3: because part of the other thing about the automatic locator

701
00:33:09,080 --> 00:33:11,520
Speaker 3: that they had originally with nine one one in the

702
00:33:11,520 --> 00:33:14,280
Speaker 3: seventies and eighties is it would route you to the

703
00:33:14,480 --> 00:33:19,200
Speaker 3: closest public safety answering point, right, So that would be

704
00:33:19,280 --> 00:33:21,960
Speaker 3: saving time too, because the person you're talking to is

705
00:33:21,960 --> 00:33:24,440
Speaker 3: in the same area as you and knows the area

706
00:33:24,520 --> 00:33:27,360
Speaker 3: you're talking about and can more quickly dispatch people.

707
00:33:27,800 --> 00:33:29,360
Speaker 2: Right, cell phones, it's not the case.

708
00:33:29,440 --> 00:33:31,360
Speaker 1: Yeah, And Dave makes a good point. Even if they

709
00:33:31,400 --> 00:33:35,000
Speaker 1: could have located like where your cell phone plan was

710
00:33:35,560 --> 00:33:39,160
Speaker 1: or your phone was activated, you don't have to live

711
00:33:39,160 --> 00:33:41,480
Speaker 1: in the city where that is right. You have friends

712
00:33:41,480 --> 00:33:43,640
Speaker 1: that have LA numbers that work in the film industry

713
00:33:43,680 --> 00:33:47,480
Speaker 1: here just because that stupid LA three one hour three

714
00:33:47,480 --> 00:33:50,040
Speaker 1: two three makes them look like a more legitimate higher

715
00:33:50,160 --> 00:33:50,920
Speaker 1: just so cool.

716
00:33:51,440 --> 00:33:52,720
Speaker 2: It's so cool and so dumb.

717
00:33:52,880 --> 00:33:56,160
Speaker 1: Right, But yeah, they would be like, you're in Atlanta,

718
00:33:56,520 --> 00:33:57,760
Speaker 1: says you're in Los Angeles.

719
00:33:57,960 --> 00:33:59,920
Speaker 2: Is this a prank? Are you swatting me? Yeah?

720
00:34:00,200 --> 00:34:04,120
Speaker 3: Yeah, So so the FCC said, Okay, you guys need

721
00:34:04,160 --> 00:34:06,280
Speaker 3: to do something. So what they did was they came

722
00:34:06,400 --> 00:34:11,720
Speaker 3: up with a triangulation where the closest cell phone towers

723
00:34:11,800 --> 00:34:14,560
Speaker 3: address comes up when you call.

724
00:34:14,680 --> 00:34:16,600
Speaker 1: It's a good start, it is a good start.

725
00:34:16,680 --> 00:34:20,160
Speaker 3: But if you're out in the sticks, the closest cell

726
00:34:20,160 --> 00:34:22,839
Speaker 3: phone tower might be miles and miles and miles away.

727
00:34:23,440 --> 00:34:25,279
Speaker 3: And even if it's not miles away, let's say it's

728
00:34:25,280 --> 00:34:27,920
Speaker 3: a football field away. Well, if you're in a dense,

729
00:34:29,120 --> 00:34:30,840
Speaker 3: densely populated area.

730
00:34:30,480 --> 00:34:32,319
Speaker 1: And you're bleeding out, sure it doesn't help.

731
00:34:32,360 --> 00:34:33,399
Speaker 2: It does not help at all.

732
00:34:33,480 --> 00:34:35,239
Speaker 3: But it gets you a little bit closer, and it

733
00:34:35,280 --> 00:34:37,920
Speaker 3: helps to transfer your caller, to route your call to

734
00:34:38,040 --> 00:34:41,080
Speaker 3: the closest peace app Yeah, okay, And then the other

735
00:34:41,120 --> 00:34:43,680
Speaker 3: thing that they have them do now. Phase two of

736
00:34:43,719 --> 00:34:48,680
Speaker 3: this enhanced wireless enhanced nine one one is it gives

737
00:34:48,719 --> 00:34:53,359
Speaker 3: your GPS coordinates, right, which is so nineties It's ridiculous.

738
00:34:52,800 --> 00:34:54,640
Speaker 2: It is. And it's like map quest.

739
00:34:54,760 --> 00:34:58,920
Speaker 1: Any when he's ever waited on a ride share that

740
00:34:59,000 --> 00:35:01,239
Speaker 1: thought you were down the street from where you were

741
00:35:02,520 --> 00:35:04,279
Speaker 1: knows how accurate that GPS can be.

742
00:35:04,400 --> 00:35:07,840
Speaker 3: Well, still, it's still great, But that's way more accurate

743
00:35:07,840 --> 00:35:09,399
Speaker 3: than what nine one one's working with.

744
00:35:09,520 --> 00:35:11,799
Speaker 1: Well, they're just working with longitude and latitude points, right.

745
00:35:11,840 --> 00:35:12,080
Speaker 2: Yeah.

746
00:35:12,120 --> 00:35:16,160
Speaker 3: One of the big one of the big qualities. A

747
00:35:16,280 --> 00:35:19,320
Speaker 3: quality to have as a nine to one one operator

748
00:35:20,080 --> 00:35:23,640
Speaker 3: is to be able to quickly translate longitude and latitude

749
00:35:23,719 --> 00:35:26,680
Speaker 3: coordinates GPS coordinates into like Google Maps to get an

750
00:35:26,719 --> 00:35:27,680
Speaker 3: address really.

751
00:35:27,480 --> 00:35:30,040
Speaker 1: Fast into smooth sexy voice.

752
00:35:29,680 --> 00:35:33,440
Speaker 3: Sure, like very White with fingers of fury, or like

753
00:35:33,480 --> 00:35:36,480
Speaker 3: halle Berry with Barry White's fingers.

754
00:35:36,520 --> 00:35:39,960
Speaker 1: She did you see that movie The Call? No, She

755
00:35:40,200 --> 00:35:45,160
Speaker 1: played a nine to one to one call specialist in

756
00:35:45,239 --> 00:35:46,240
Speaker 1: a movie, a thriller.

757
00:35:46,320 --> 00:35:46,799
Speaker 2: It was good?

758
00:35:48,040 --> 00:35:48,680
Speaker 1: Was it great?

759
00:35:48,719 --> 00:35:48,879
Speaker 2: Yeah?

760
00:35:48,880 --> 00:35:49,319
Speaker 1: It was good.

761
00:35:49,400 --> 00:35:50,640
Speaker 2: Okay that Brad.

762
00:35:50,400 --> 00:35:52,640
Speaker 1: Anderson directed it. He's like a really quality director.

763
00:35:52,840 --> 00:35:54,440
Speaker 2: Yeah, I know that name, And it seemed like.

764
00:35:54,760 --> 00:35:58,279
Speaker 1: This sort of from what what you're gonna call me

765
00:35:58,280 --> 00:35:59,799
Speaker 1: out on that? I didn't hear you from what?

766
00:36:00,080 --> 00:36:00,640
Speaker 2: From where?

767
00:36:01,200 --> 00:36:02,399
Speaker 1: Oh?

768
00:36:02,560 --> 00:36:05,160
Speaker 2: I don't get what you mean from where? Like what other?

769
00:36:05,520 --> 00:36:08,560
Speaker 1: What other movies is he directed? He directed a scary

770
00:36:08,600 --> 00:36:09,840
Speaker 1: movie called Session nine.

771
00:36:10,239 --> 00:36:12,400
Speaker 3: Oh yes, okay, well then this guy is one of

772
00:36:12,400 --> 00:36:13,359
Speaker 3: my favorites of all time.

773
00:36:13,560 --> 00:36:15,760
Speaker 2: That movie, that's what. It's one of the best horror

774
00:36:15,840 --> 00:36:16,520
Speaker 2: movies ever made.

775
00:36:16,640 --> 00:36:19,080
Speaker 1: Yeah, I'm a fan of Brad Anderson because he has

776
00:36:19,120 --> 00:36:22,920
Speaker 1: a range of genres. Like one of his early movies

777
00:36:23,000 --> 00:36:26,920
Speaker 1: is this kind of spacey rom com called Happy Accidents.

778
00:36:27,000 --> 00:36:27,760
Speaker 2: That was great.

779
00:36:30,320 --> 00:36:33,520
Speaker 1: Happy Accident, Yeah, really good with Mercytome and Vincent Dinafrio.

780
00:36:33,600 --> 00:36:35,799
Speaker 1: But it had This was a rom com with a

781
00:36:35,920 --> 00:36:39,000
Speaker 1: sort of a a.

782
00:36:38,040 --> 00:36:39,480
Speaker 2: Bit of a sci fi twist to it.

783
00:36:39,640 --> 00:36:42,680
Speaker 1: Oh okay, And he did Trans Siberian He's he's done.

784
00:36:42,840 --> 00:36:44,799
Speaker 1: He did Next Stop. Wonderland was one of his first

785
00:36:44,840 --> 00:36:45,440
Speaker 1: little indies.

786
00:36:46,520 --> 00:36:47,279
Speaker 2: But yeah, he does.

787
00:36:47,520 --> 00:36:50,000
Speaker 1: It's unusual for a director to tackle all these weird

788
00:36:50,520 --> 00:36:53,080
Speaker 1: or different genres. It's neat disparate genres.

789
00:36:53,080 --> 00:36:55,319
Speaker 2: Well you have me at Session nine. Yeah.

790
00:36:55,400 --> 00:36:57,680
Speaker 1: The Call Is is a good, you know, popcorn movie.

791
00:36:57,719 --> 00:36:58,600
Speaker 1: I highly recommend it.

792
00:36:58,640 --> 00:36:59,640
Speaker 2: Okay, I'll check it out.

793
00:37:00,040 --> 00:37:02,239
Speaker 1: Barry's a call center person and that's all I'll say.

794
00:37:02,320 --> 00:37:04,719
Speaker 2: Hey, she's quality, quality actress. She is.

795
00:37:04,800 --> 00:37:06,840
Speaker 3: But the fact that I had never even heard of

796
00:37:06,840 --> 00:37:08,839
Speaker 3: this movie really made me suspicious.

797
00:37:08,920 --> 00:37:11,960
Speaker 1: It did pretty well. Okay, it wasn't a massive hit,

798
00:37:12,040 --> 00:37:14,640
Speaker 1: but it did like sixty million bucks.

799
00:37:15,120 --> 00:37:18,680
Speaker 2: But that's really surprising. Like I'm very aware of movies,

800
00:37:18,760 --> 00:37:20,960
Speaker 2: like I'll know what the movie's about, and I have

801
00:37:21,120 --> 00:37:23,040
Speaker 2: never seen it now, even seen a preview. I'll just

802
00:37:23,120 --> 00:37:28,040
Speaker 2: kind of know. Sure, So I'm surprised. Yeah, okay, I

803
00:37:28,080 --> 00:37:29,279
Speaker 2: recommend it. I'll check it out.

804
00:37:29,400 --> 00:37:34,160
Speaker 1: Yeah, I mean it's no Black Coat's Daughter, but that's

805
00:37:34,160 --> 00:37:37,600
Speaker 1: a good one too. So where are we now? We

806
00:37:37,719 --> 00:37:40,200
Speaker 1: are now at texting to nine one one.

807
00:37:40,680 --> 00:37:42,319
Speaker 2: Oh wait, hold on, I wanted to drive this home

808
00:37:42,360 --> 00:37:44,239
Speaker 2: real quick. Okay, okay, drive it home.

809
00:37:44,600 --> 00:37:48,759
Speaker 3: The nineteen ninety six FCC rule that says you have

810
00:37:48,840 --> 00:37:52,359
Speaker 3: to have a cell phone tower, tell nine one one

811
00:37:53,080 --> 00:37:56,640
Speaker 3: it's address, the closest one to your cell phone, and

812
00:37:56,680 --> 00:38:00,319
Speaker 3: then give the GPS coordinates. Yeah, for wherever that cell

813
00:38:00,360 --> 00:38:04,080
Speaker 3: phone they think the cell phone is. That's the nine

814
00:38:04,120 --> 00:38:06,520
Speaker 3: to one one system that's in place nationwide today.

815
00:38:06,760 --> 00:38:07,600
Speaker 2: In twenty twenty.

816
00:38:07,640 --> 00:38:10,680
Speaker 1: That's why they ask you from a cell phone, who

817
00:38:10,760 --> 00:38:12,440
Speaker 1: are you and where are you, just like they did

818
00:38:12,480 --> 00:38:13,240
Speaker 1: in the early days.

819
00:38:13,320 --> 00:38:15,680
Speaker 3: Right, And this is a problem because, like you said earlier,

820
00:38:15,840 --> 00:38:18,480
Speaker 3: eighty percent of nine one one calls in the United

821
00:38:18,520 --> 00:38:20,960
Speaker 3: States are made from cell phones, and nine one one

822
00:38:21,160 --> 00:38:23,239
Speaker 3: does not know where you are unless you tell them.

823
00:38:23,520 --> 00:38:29,960
Speaker 1: Yeah, but it's also balanced out by the fact that

824
00:38:29,960 --> 00:38:31,880
Speaker 1: they want to help. Well, you have that cell phone

825
00:38:31,960 --> 00:38:35,160
Speaker 1: right there and immediately, so yeah, yeah, that's remember the

826
00:38:35,200 --> 00:38:36,919
Speaker 1: old days. You're like, let me find a pay phone,

827
00:38:37,000 --> 00:38:39,680
Speaker 1: let me go knock on someone's door and be and

828
00:38:39,760 --> 00:38:42,080
Speaker 1: ask about their oak tree, and hopefully I won't get shot.

829
00:38:43,400 --> 00:38:45,600
Speaker 1: So people are calling right away, So I would think

830
00:38:45,600 --> 00:38:48,800
Speaker 1: that kind of counterbalances the clumsiness.

831
00:38:48,680 --> 00:38:52,839
Speaker 3: Yes, of location. I think you're right, Chuck, we'll see. Well,

832
00:38:52,840 --> 00:38:54,480
Speaker 3: you're really swooped in there, I say.

833
00:38:54,400 --> 00:38:56,359
Speaker 2: We'll see as if there's some report coming out.

834
00:38:56,520 --> 00:39:00,360
Speaker 3: The thing is, though, is people have figured out the people,

835
00:39:00,440 --> 00:39:03,000
Speaker 3: the powers that be who are concerned with nine one

836
00:39:03,040 --> 00:39:06,760
Speaker 3: one in its system are well aware of this major flaw.

837
00:39:07,000 --> 00:39:09,279
Speaker 2: Yeah, and our work have figured.

838
00:39:08,960 --> 00:39:11,480
Speaker 3: Out how to update it. It's just now we're in

839
00:39:11,520 --> 00:39:13,440
Speaker 3: the process of rolling out updates.

840
00:39:13,120 --> 00:39:14,920
Speaker 1: Well, and then privacy advocates are going to be like,

841
00:39:16,800 --> 00:39:19,840
Speaker 1: what you're going to like locate every single person with

842
00:39:19,880 --> 00:39:21,840
Speaker 1: the cell phone and know where they are at all times?

843
00:39:21,920 --> 00:39:22,200
Speaker 2: Right?

844
00:39:22,280 --> 00:39:25,759
Speaker 3: And Amazon and Apple are like, dude, we already know that.

845
00:39:25,920 --> 00:39:27,799
Speaker 3: It's just nine one one is the only one who

846
00:39:27,800 --> 00:39:29,160
Speaker 3: doesn't know where you are at all.

847
00:39:29,040 --> 00:39:31,760
Speaker 2: Times, yes, which is a problem. It's funny.

848
00:39:31,800 --> 00:39:35,440
Speaker 3: I saw a Wired article from nineteen ninety eight that

849
00:39:35,600 --> 00:39:38,040
Speaker 3: was like wringing its hands, like, oh, you know, privacy

850
00:39:38,040 --> 00:39:40,800
Speaker 3: advocates are worried that they may be able to track

851
00:39:40,920 --> 00:39:43,960
Speaker 3: the movement of cell phone users based on this information

852
00:39:44,040 --> 00:39:47,400
Speaker 3: that nine one one Now, yeah, they're like, maybe I

853
00:39:47,440 --> 00:39:47,879
Speaker 3: don't know.

854
00:39:47,960 --> 00:39:50,920
Speaker 1: Well, I have to see to the future holds. Yeah,

855
00:39:51,120 --> 00:39:54,399
Speaker 1: so texting the nine one one is the latest technology

856
00:39:55,239 --> 00:39:59,040
Speaker 1: about ten years ago, eleven years ago in Iowa and Blackhawk,

857
00:39:59,440 --> 00:40:03,320
Speaker 1: they were the first jurisdiction to offer this service. And

858
00:40:03,480 --> 00:40:08,160
Speaker 1: it's still kind of coming out. I think a couple

859
00:40:08,200 --> 00:40:13,040
Speaker 1: of years ago they all fifty states had text capability.

860
00:40:13,880 --> 00:40:16,680
Speaker 2: But it's not everywhere in each state.

861
00:40:16,800 --> 00:40:19,839
Speaker 1: Yeah, exactly, in par it's just text. I love Day

862
00:40:19,880 --> 00:40:24,880
Speaker 1: points out you can't send emojis. I need help emoji,

863
00:40:25,560 --> 00:40:27,960
Speaker 1: but you can't send text and video and that kind

864
00:40:27,960 --> 00:40:29,640
Speaker 1: of thing would be super helpful, I think.

865
00:40:29,840 --> 00:40:34,480
Speaker 3: Right, So this is where we are in the next generation.

866
00:40:34,719 --> 00:40:38,359
Speaker 3: It's literally called next generation nine one one nine one one,

867
00:40:39,040 --> 00:40:41,960
Speaker 3: and it's where nine one one finally catches up to

868
00:40:43,040 --> 00:40:49,960
Speaker 3: every other telecom company, yeah, and device manufacturer already is.

869
00:40:50,560 --> 00:40:53,680
Speaker 3: And it basically uses all the information from the Internet

870
00:40:53,719 --> 00:40:57,879
Speaker 3: of Things that lets people know exactly where you are,

871
00:40:58,520 --> 00:41:01,040
Speaker 3: not just like what you're at, says what floor of

872
00:41:01,080 --> 00:41:03,320
Speaker 3: a building you happen to be sitting on right now.

873
00:41:04,480 --> 00:41:06,920
Speaker 3: All of that information is now going to be funneled

874
00:41:06,920 --> 00:41:08,840
Speaker 3: to nine one one when you call, because nine on

875
00:41:08,920 --> 00:41:13,640
Speaker 3: one is finally abandoning land lines landline Telecom, that's what

876
00:41:13,680 --> 00:41:17,640
Speaker 3: they're dealing with currently. They're going over to VoIP, so

877
00:41:17,760 --> 00:41:20,160
Speaker 3: nine to one will be using a secure Internet connection

878
00:41:20,280 --> 00:41:23,200
Speaker 3: in the near future, and when they get to that point,

879
00:41:24,040 --> 00:41:28,839
Speaker 3: they will be able to accept video photos like this

880
00:41:28,880 --> 00:41:31,640
Speaker 3: is the guy that's that's attacking the lady, hurry up,

881
00:41:31,680 --> 00:41:33,759
Speaker 3: that kind of thing. And then they'll also be able

882
00:41:33,800 --> 00:41:37,880
Speaker 3: to because they're setting up a separate wireless broadband network

883
00:41:38,120 --> 00:41:40,040
Speaker 3: just for first responders called first net.

884
00:41:40,120 --> 00:41:41,600
Speaker 2: Yeah, that's going to be a big deal.

885
00:41:41,520 --> 00:41:43,359
Speaker 3: And so nine one one will be able to say, hey,

886
00:41:43,360 --> 00:41:46,400
Speaker 3: here's a photo of the guy that you're looking for.

887
00:41:47,640 --> 00:41:49,960
Speaker 3: They can't do that now, is mind boggling as it is,

888
00:41:50,239 --> 00:41:51,279
Speaker 3: They cannot do that.

889
00:41:52,120 --> 00:41:54,840
Speaker 1: Yeah, I mean, just to have a dedicated wireless network

890
00:41:55,239 --> 00:42:00,200
Speaker 1: cuts down on I imagine interference and potential hacking.

891
00:42:00,320 --> 00:42:03,320
Speaker 3: Plus in a disaster, if you're out there in the field,

892
00:42:03,840 --> 00:42:06,319
Speaker 3: you are using your own wireless device that's on the

893
00:42:06,320 --> 00:42:10,160
Speaker 3: public broadband right now. And so if the public broadband

894
00:42:10,160 --> 00:42:12,080
Speaker 3: goes down because there's so many people trying to use

895
00:42:12,120 --> 00:42:13,960
Speaker 3: it to find out what's going on in like an

896
00:42:13,960 --> 00:42:17,239
Speaker 3: earthquake or something like, the first responders suffer.

897
00:42:17,000 --> 00:42:18,000
Speaker 2: From that too.

898
00:42:18,120 --> 00:42:21,320
Speaker 3: So this separate broadband network just for first responders won't

899
00:42:21,360 --> 00:42:23,320
Speaker 3: crash in the event of a disaster.

900
00:42:23,640 --> 00:42:27,239
Speaker 1: Yeah, And speaking of first responders, I think it's kind

901
00:42:27,239 --> 00:42:32,800
Speaker 1: of time we join certain people in saying call center

902
00:42:33,200 --> 00:42:34,839
Speaker 1: employees are first responders.

903
00:42:35,440 --> 00:42:37,120
Speaker 2: Are people saying they're not well.

904
00:42:37,160 --> 00:42:39,560
Speaker 1: I don't think they're generally thought of as first responders

905
00:42:40,120 --> 00:42:41,400
Speaker 1: if you work at a call center.

906
00:42:41,160 --> 00:42:44,200
Speaker 2: Because they just sit around maybe.

907
00:42:43,960 --> 00:42:47,880
Speaker 1: But they are literally the first and most important first

908
00:42:47,920 --> 00:42:51,240
Speaker 1: thing that happens in an emergency. And like you said, earlier.

909
00:42:51,239 --> 00:42:56,200
Speaker 1: They are trained to and walk people through CPR, Heimlich,

910
00:42:57,000 --> 00:43:01,600
Speaker 1: how to deliver a baby, how to handle an active shooter, suicide,

911
00:43:01,600 --> 00:43:05,080
Speaker 1: domestic abuse, if you're a kid and you're scared because

912
00:43:05,239 --> 00:43:08,839
Speaker 1: grandma fell over, like how to handle children. Like they're

913
00:43:08,880 --> 00:43:11,279
Speaker 1: really skilled, And I think it's a shame that, Like

914
00:43:12,239 --> 00:43:14,680
Speaker 1: I feel like the only time you hear about nine

915
00:43:14,680 --> 00:43:19,640
Speaker 1: to one one call center responders is when there's a

916
00:43:19,680 --> 00:43:23,960
Speaker 1: bad one and you release those calls and everyone's horrified. Yeah,

917
00:43:24,440 --> 00:43:27,120
Speaker 1: you know, and it is, it's awful. But those are

918
00:43:27,200 --> 00:43:30,280
Speaker 1: clearly like the standouts, I guess, not standouts.

919
00:43:30,280 --> 00:43:32,640
Speaker 2: The standouts are all the good employees. There have been

920
00:43:32,680 --> 00:43:35,560
Speaker 2: some doozies, for sure. Yeah. I read about one where

921
00:43:36,160 --> 00:43:42,440
Speaker 2: somebody called in of wildfire in Oregon, Oregon, sorry Oregon,

922
00:43:43,680 --> 00:43:48,200
Speaker 2: and the nine one one operator said, what you're seeing

923
00:43:48,239 --> 00:43:51,160
Speaker 2: is probably just the play of light on sunlight on

924
00:43:51,200 --> 00:43:51,560
Speaker 2: the fog.

925
00:43:51,880 --> 00:43:52,120
Speaker 1: Right.

926
00:43:52,520 --> 00:43:54,560
Speaker 3: It was like, how would you even know that you're

927
00:43:54,600 --> 00:43:56,600
Speaker 3: in a call center, I'm looking right at this thing.

928
00:43:56,600 --> 00:44:00,719
Speaker 3: It's a wildfire, and like they didn't dispatch anybody. Yeah,

929
00:44:00,719 --> 00:44:03,759
Speaker 3: and like a half hour twenty minutes later, somebody else

930
00:44:03,800 --> 00:44:06,280
Speaker 3: called it in, and by this time it was like raging.

931
00:44:07,320 --> 00:44:09,080
Speaker 1: There was the one lady drowning in her car too.

932
00:44:09,120 --> 00:44:10,280
Speaker 1: That one was horrific.

933
00:44:10,360 --> 00:44:11,359
Speaker 2: I didn't hear about that one.

934
00:44:11,480 --> 00:44:13,439
Speaker 1: She was in her car that was going down and

935
00:44:13,640 --> 00:44:16,040
Speaker 1: I think I don't remember exactly what happened, but she

936
00:44:16,239 --> 00:44:19,400
Speaker 1: was freaking out. Yeah, And I think the nine one

937
00:44:19,520 --> 00:44:23,440
Speaker 1: one person was just sort of dismissive and it was

938
00:44:23,520 --> 00:44:26,279
Speaker 1: really and kind of rude even. But you know that

939
00:44:26,400 --> 00:44:30,000
Speaker 1: makes the news, not the six hundred and fifty thousand

940
00:44:30,000 --> 00:44:33,800
Speaker 1: calls a day that go through and our lives are saved.

941
00:44:33,920 --> 00:44:37,160
Speaker 2: Like, no, no, absolutely, it's absolutely true. It's a great point.

942
00:44:37,760 --> 00:44:40,760
Speaker 3: There are plenty of stories of people like of them

943
00:44:40,800 --> 00:44:42,000
Speaker 3: just like straight up.

944
00:44:42,280 --> 00:44:45,240
Speaker 2: Doing hero stuff. Yeah, going above and beyond.

945
00:44:45,320 --> 00:44:47,279
Speaker 1: You should see halle Berry in this movie.

946
00:44:48,239 --> 00:44:51,279
Speaker 3: One of the things that can happen is as hard,

947
00:44:51,280 --> 00:44:54,240
Speaker 3: as much as you're trained to not let it happen,

948
00:44:55,640 --> 00:44:59,719
Speaker 3: you can become emotionally invested in a call totally. And

949
00:45:00,960 --> 00:45:04,560
Speaker 3: I've read that some operators are just fine leaving it

950
00:45:04,600 --> 00:45:06,319
Speaker 3: at the door, at least appearing to leave it at

951
00:45:06,320 --> 00:45:11,239
Speaker 3: the door, but others can suffer burnout PTSD. And one

952
00:45:11,280 --> 00:45:13,480
Speaker 3: of the big things that I saw that's a huge

953
00:45:13,880 --> 00:45:19,839
Speaker 3: psychological problem for nine one one operators is that there

954
00:45:19,840 --> 00:45:22,880
Speaker 3: can very frequently be no resolution. They can be on

955
00:45:22,960 --> 00:45:26,280
Speaker 3: the phone with somebody who is like holding someone hostage

956
00:45:26,320 --> 00:45:28,480
Speaker 3: and they're trying to talk them down, and all of

957
00:45:28,520 --> 00:45:30,439
Speaker 3: a sudden, the cops come in and the line goes dead.

958
00:45:30,760 --> 00:45:33,120
Speaker 3: They if they're not good friends with the cops who

959
00:45:33,120 --> 00:45:37,279
Speaker 3: came in, they may never find out what happened, Like

960
00:45:37,520 --> 00:45:41,200
Speaker 3: no idea. They're talking someone through who's been shot or

961
00:45:41,200 --> 00:45:44,120
Speaker 3: whatever to try to keep them alive and conscious. They

962
00:45:44,160 --> 00:45:45,759
Speaker 3: have no idea what happened to that person. They have

963
00:45:45,840 --> 00:45:48,520
Speaker 3: to take the next call, and that's a huge problem.

964
00:45:48,520 --> 00:45:49,560
Speaker 2: There's no closure.

965
00:45:50,000 --> 00:45:52,480
Speaker 3: And then sometimes there is closure, Like if you're a

966
00:45:52,560 --> 00:45:55,319
Speaker 3: nine one one operator, you probably have been on the

967
00:45:55,320 --> 00:45:57,640
Speaker 3: phone with somebody when they took their last breath, when

968
00:45:57,640 --> 00:46:00,560
Speaker 3: they were murdered, when they died, very very scared. That

969
00:46:00,640 --> 00:46:03,000
Speaker 3: kind of stuff takes its toll on people, and that's

970
00:46:03,040 --> 00:46:04,839
Speaker 3: a bit. It could be a big problem, and there

971
00:46:04,840 --> 00:46:08,640
Speaker 3: can be pretty frequent turnover among nine to one one dispatchers.

972
00:46:08,800 --> 00:46:10,000
Speaker 2: It's halle Berry movie.

973
00:46:10,280 --> 00:46:13,680
Speaker 1: Oh yeah, I'm telling you, it's all there. Yeah, Because

974
00:46:13,680 --> 00:46:16,839
Speaker 1: even if they don't get closure on the work site,

975
00:46:16,880 --> 00:46:19,640
Speaker 1: they could see it on the news that night, be like, man,

976
00:46:20,040 --> 00:46:23,400
Speaker 1: I took that call of this murder, yeah or whatever?

977
00:46:24,239 --> 00:46:28,040
Speaker 2: Pretty bad. Sure, not a job for me. I don't

978
00:46:28,080 --> 00:46:29,200
Speaker 2: think I could hack it either.

979
00:46:29,840 --> 00:46:32,520
Speaker 3: And then practically speaking, there's like you have to be

980
00:46:32,560 --> 00:46:35,480
Speaker 3: able to type really really fast with a high level

981
00:46:35,520 --> 00:46:39,520
Speaker 3: of accuracy while somebody's telling you other information. Yeah, like

982
00:46:39,560 --> 00:46:41,840
Speaker 3: you might be taking info in and you have to

983
00:46:41,880 --> 00:46:45,120
Speaker 3: be chatting with you know, a cop on I am

984
00:46:45,480 --> 00:46:48,200
Speaker 3: who you're sending out while you're also taking the description

985
00:46:48,239 --> 00:46:50,040
Speaker 3: from the other person who's just going back and forth.

986
00:46:50,120 --> 00:46:52,960
Speaker 1: Yeah, you got to be able to compartmentalize and multitask.

987
00:46:53,120 --> 00:46:53,560
Speaker 2: Yeah.

988
00:46:53,600 --> 00:46:55,320
Speaker 1: All none of those things are my specialty.

989
00:46:55,480 --> 00:46:55,680
Speaker 2: Though.

990
00:46:56,320 --> 00:46:59,080
Speaker 1: If you're wondering you pay for nine to one one

991
00:46:59,560 --> 00:47:02,920
Speaker 1: if you have a phone bill, cell phone bills included,

992
00:47:03,480 --> 00:47:07,719
Speaker 1: it's a little search charge there. So that's outrageous to

993
00:47:07,800 --> 00:47:12,640
Speaker 1: scream socialism everybody. And as far as those statistics we

994
00:47:12,640 --> 00:47:16,560
Speaker 1: talked about earlier about the racial bias, of course, if

995
00:47:16,560 --> 00:47:18,440
Speaker 1: you were a fan of Public Enemy, you remember the

996
00:47:18,440 --> 00:47:20,399
Speaker 1: great great song nine to one one is a joke

997
00:47:21,280 --> 00:47:24,719
Speaker 1: flavor flame. There was a study done by the ACLU

998
00:47:24,920 --> 00:47:30,000
Speaker 1: in twenty thirteen residents of a Grand Crossing this is Chicago.

999
00:47:30,080 --> 00:47:34,600
Speaker 1: Study African American neighborhood on the South Side waited eleven

1000
00:47:34,640 --> 00:47:38,080
Speaker 1: minutes for a cop to come after a priority call,

1001
00:47:39,080 --> 00:47:42,440
Speaker 1: two and a half minutes for the predominantly white neighborhood

1002
00:47:42,440 --> 00:47:47,200
Speaker 1: of Jefferson Park. In response times in that were four

1003
00:47:47,200 --> 00:47:50,520
Speaker 1: and a half times slower in the black community. And

1004
00:47:50,560 --> 00:47:54,880
Speaker 1: there's you know, like I mentioned earlier, with the people

1005
00:47:54,960 --> 00:47:58,080
Speaker 1: calling nine one one on you know, just an African

1006
00:47:58,080 --> 00:48:01,839
Speaker 1: American person living their life. There have been cases where

1007
00:48:01,840 --> 00:48:05,640
Speaker 1: people ended up dead because of that after escalation, and

1008
00:48:05,680 --> 00:48:09,040
Speaker 1: that's just like a pure tragedy for sure.

1009
00:48:11,280 --> 00:48:14,240
Speaker 3: There is a there are like when you have something

1010
00:48:14,280 --> 00:48:17,160
Speaker 3: this massive and huge and it's involves people at like

1011
00:48:17,200 --> 00:48:21,000
Speaker 3: their worst moment of their life, a lot of stuff

1012
00:48:21,080 --> 00:48:22,640
Speaker 3: is going to kind of come out of it. There's

1013
00:48:22,680 --> 00:48:24,760
Speaker 3: a lot to nine to one, a lot of legends

1014
00:48:24,800 --> 00:48:27,120
Speaker 3: and myths and everything. But one of the things I

1015
00:48:27,160 --> 00:48:31,080
Speaker 3: saw that everyone seems to know about is that if

1016
00:48:31,120 --> 00:48:34,440
Speaker 3: you call nine one one and pretend you're ordering a pizza,

1017
00:48:35,080 --> 00:48:37,480
Speaker 3: they will understand that you are in a position where

1018
00:48:37,480 --> 00:48:40,960
Speaker 3: you can't talk, and they'll dispatch the police. Supposedly that's

1019
00:48:40,960 --> 00:48:43,960
Speaker 3: a myth, but it makes total sense. Doesn't you've heard

1020
00:48:43,960 --> 00:48:44,360
Speaker 3: that before.

1021
00:48:44,520 --> 00:48:47,239
Speaker 2: I was just just thinking of Diehard. Oh, I don't

1022
00:48:47,280 --> 00:48:47,680
Speaker 2: remember that.

1023
00:48:47,719 --> 00:48:49,759
Speaker 1: There was that line where he's calling the nine one

1024
00:48:49,880 --> 00:48:52,759
Speaker 1: one dispatcher. Huh, well, I guess I don't even think

1025
00:48:52,760 --> 00:48:54,520
Speaker 1: it was. I think it was an actual cop on

1026
00:48:54,560 --> 00:48:58,440
Speaker 1: the other end, and she's like, calm downs her and

1027
00:48:58,719 --> 00:49:00,680
Speaker 1: you know, it's not an emergency, and he said.

1028
00:49:00,480 --> 00:49:02,319
Speaker 2: What do you think I'm doing ordering a pizza? Oh?

1029
00:49:02,400 --> 00:49:04,360
Speaker 1: Yeah, that's right, And that might have been a reference

1030
00:49:04,360 --> 00:49:04,759
Speaker 1: to that.

1031
00:49:05,080 --> 00:49:07,280
Speaker 2: Maybe, So so what are you saying again?

1032
00:49:07,800 --> 00:49:10,359
Speaker 3: The urban legend is that if you like, let's say

1033
00:49:10,400 --> 00:49:13,440
Speaker 3: there's there's somebody who's got a gun on you, if

1034
00:49:13,520 --> 00:49:15,759
Speaker 3: you can somehow get it to the point where you're like, hey,

1035
00:49:15,840 --> 00:49:18,200
Speaker 3: let's order a pizza right now, you can call nine

1036
00:49:18,239 --> 00:49:20,879
Speaker 3: one one say hey, I'd like to order a pizza. Code,

1037
00:49:21,000 --> 00:49:24,239
Speaker 3: there's my address, and then yeah, and that nine one

1038
00:49:24,320 --> 00:49:26,239
Speaker 3: one will get what's going on and send the cops out.

1039
00:49:26,239 --> 00:49:29,560
Speaker 3: Apparently that's not true, but there there is.

1040
00:49:29,800 --> 00:49:31,799
Speaker 2: There's another. There was an urban legend I.

1041
00:49:31,760 --> 00:49:36,239
Speaker 3: Saw in the UK with nine nine nine that if

1042
00:49:36,280 --> 00:49:41,879
Speaker 3: you call and you don't say anything, that they will

1043
00:49:41,920 --> 00:49:44,400
Speaker 3: send someone out. And I think that is kind of

1044
00:49:45,080 --> 00:49:48,480
Speaker 3: widely believed over here in the US too. Apparently in

1045
00:49:48,560 --> 00:49:52,239
Speaker 3: the UK that is true. But it's going to send

1046
00:49:52,280 --> 00:49:54,640
Speaker 3: you through a series of prompts if you don't respond,

1047
00:49:56,360 --> 00:49:59,600
Speaker 3: and if you press five to five, it will you

1048
00:49:59,680 --> 00:50:02,600
Speaker 3: will be confirming that yes, you there's an emergency and

1049
00:50:02,640 --> 00:50:04,359
Speaker 3: you just can't talk right now, and they will send

1050
00:50:04,400 --> 00:50:06,839
Speaker 3: people out. If you don't press five to five, then

1051
00:50:06,880 --> 00:50:11,319
Speaker 3: they won't. It'll just take it as like an accidental call.

1052
00:50:11,400 --> 00:50:12,680
Speaker 2: Well, and that's the big benefit.

1053
00:50:12,719 --> 00:50:14,440
Speaker 1: I don't even think we kind of brought up about

1054
00:50:14,920 --> 00:50:18,000
Speaker 1: texting to nine to one one because you might think like, ugh,

1055
00:50:18,040 --> 00:50:19,200
Speaker 1: because because people want.

1056
00:50:19,080 --> 00:50:20,240
Speaker 2: To text millennials.

1057
00:50:20,280 --> 00:50:22,759
Speaker 1: But there are plenty of cases where you can't talk.

1058
00:50:23,440 --> 00:50:27,000
Speaker 1: You're maybe in a domestic dispute.

1059
00:50:26,719 --> 00:50:28,000
Speaker 2: Or if you're hearing you're in.

1060
00:50:27,920 --> 00:50:30,759
Speaker 1: A closet, or if you're hearing impaired, or if you've

1061
00:50:30,800 --> 00:50:33,359
Speaker 1: been kidnapped and don't want to use your voice out loud,

1062
00:50:33,440 --> 00:50:36,200
Speaker 1: or you're a scared child, like, plenty of great cases

1063
00:50:36,280 --> 00:50:37,280
Speaker 1: to be made for texting.

1064
00:50:37,640 --> 00:50:41,680
Speaker 3: And since text to nine one one isn't everywhere, the

1065
00:50:41,760 --> 00:50:45,120
Speaker 3: SEC has a law that if your telecom carrier doesn't

1066
00:50:46,680 --> 00:50:49,400
Speaker 3: doesn't have text nine one one, they have an immediate

1067
00:50:49,400 --> 00:50:51,160
Speaker 3: bounce back that says like you can't do that.

1068
00:50:51,320 --> 00:50:53,080
Speaker 2: You have to call nine one one, Yeah, which is

1069
00:50:53,120 --> 00:50:54,400
Speaker 2: that's pretty valuable. It is.

1070
00:50:54,480 --> 00:50:57,120
Speaker 3: And one last thing, if you find an old phone

1071
00:50:57,120 --> 00:50:59,280
Speaker 3: that has a charge in it, even if it hasn't

1072
00:50:59,560 --> 00:51:03,279
Speaker 3: had served us for twenty years, you can dial nine

1073
00:51:03,280 --> 00:51:04,520
Speaker 3: on one you will be connected.

1074
00:51:04,600 --> 00:51:05,560
Speaker 1: Yeah, that is pretty cool.

1075
00:51:05,640 --> 00:51:08,960
Speaker 3: Every single phone that is that is in operation dials

1076
00:51:09,040 --> 00:51:10,000
Speaker 3: nine one one for free.

1077
00:51:10,160 --> 00:51:13,200
Speaker 2: Yeah. I like that. I do too, man, I love

1078
00:51:13,280 --> 00:51:14,000
Speaker 2: nine to one one.

1079
00:51:14,200 --> 00:51:17,040
Speaker 3: I think Kirvanni gets said there's no uh, no greater

1080
00:51:17,680 --> 00:51:20,600
Speaker 3: display of humanity than seeing a fire truck go down

1081
00:51:20,640 --> 00:51:24,640
Speaker 3: the street with its sirens blazing. Oh really, it sounds

1082
00:51:24,640 --> 00:51:25,880
Speaker 3: like something means interesting.

1083
00:51:26,560 --> 00:51:27,000
Speaker 2: Uh.

1084
00:51:27,080 --> 00:51:29,399
Speaker 3: Well, if you want to know more about Kirvannaget, you

1085
00:51:29,480 --> 00:51:31,840
Speaker 3: can just type that into the search bar. How stuff

1086
00:51:31,880 --> 00:51:33,680
Speaker 3: works and who knows what that will bring up?

1087
00:51:33,760 --> 00:51:36,279
Speaker 2: Who knows? Uh? And since I said that, it's time

1088
00:51:36,280 --> 00:51:37,040
Speaker 2: for a listener. Man.

1089
00:51:39,719 --> 00:51:43,040
Speaker 1: Uh. This is a response when we ask for examples

1090
00:51:43,120 --> 00:51:46,200
Speaker 1: of racism in today's military, and we heard from a

1091
00:51:46,280 --> 00:51:47,080
Speaker 1: range of people.

1092
00:51:47,360 --> 00:51:49,680
Speaker 2: I have to say, from.

1093
00:51:49,480 --> 00:51:52,560
Speaker 1: This guy who the other guy to the other guy,

1094
00:51:53,040 --> 00:51:55,080
Speaker 1: this guy said, I'll just tell you what this guy

1095
00:51:55,080 --> 00:51:57,839
Speaker 1: said a minute. But other people have said that, yeah,

1096
00:51:57,840 --> 00:52:00,000
Speaker 1: they've seen some pretty bad racist stuff in the military,

1097
00:52:00,440 --> 00:52:03,239
Speaker 1: but they're isolated incidences, just like in the real world.

1098
00:52:04,040 --> 00:52:08,120
Speaker 1: But this is what Matthew Epplewhite says. Start off, I'm

1099
00:52:08,160 --> 00:52:10,480
Speaker 1: a white guy. I can't speak on everyone's experience while

1100
00:52:10,480 --> 00:52:13,399
Speaker 1: in the service, but during my four years I saw

1101
00:52:13,480 --> 00:52:15,799
Speaker 1: more camaraderie between the mix of races than I ever

1102
00:52:15,880 --> 00:52:17,120
Speaker 1: see in my real life.

1103
00:52:17,239 --> 00:52:19,200
Speaker 2: It seems like this is the response that we got

1104
00:52:19,200 --> 00:52:19,720
Speaker 2: the most.

1105
00:52:19,640 --> 00:52:20,000
Speaker 1: The most.

1106
00:52:20,040 --> 00:52:22,680
Speaker 2: I think you're right, they thought us.

1107
00:52:23,080 --> 00:52:24,919
Speaker 1: Oh, they taught us from the start in boot camp

1108
00:52:25,239 --> 00:52:28,799
Speaker 1: Marine Corps that you're all nothing and you will all

1109
00:52:28,840 --> 00:52:31,279
Speaker 1: become Marines, and with that in common, it gives a

1110
00:52:31,320 --> 00:52:35,280
Speaker 1: common ground between any race or nationality. They might often

1111
00:52:35,400 --> 00:52:39,279
Speaker 1: refer to African American Marines as dark green, implying yes,

1112
00:52:39,320 --> 00:52:41,720
Speaker 1: they may have a different skin tone, but they're still green.

1113
00:52:42,200 --> 00:52:43,960
Speaker 1: And over the years, in and out of training, you

1114
00:52:44,040 --> 00:52:47,320
Speaker 1: learn that everyone endures the suck and the hard times

1115
00:52:47,400 --> 00:52:50,319
Speaker 1: together and no one is above another. In the end,

1116
00:52:50,360 --> 00:52:53,279
Speaker 1: you learn to trust the man to my left and

1117
00:52:53,400 --> 00:52:56,280
Speaker 1: right with my life, no matter what his skin color.

1118
00:52:57,360 --> 00:53:01,480
Speaker 2: And ladies too. They're female Marines sure, I'm glad you

1119
00:53:01,520 --> 00:53:02,400
Speaker 2: said that. Yeah.

1120
00:53:02,560 --> 00:53:06,200
Speaker 1: Now, saying all this, some prejudice from other people's upbringing

1121
00:53:06,280 --> 00:53:08,600
Speaker 1: do still remain, but most of the time it is

1122
00:53:08,600 --> 00:53:12,040
Speaker 1: shot down very fast with harsh repercussions, and it has

1123
00:53:12,120 --> 00:53:14,520
Speaker 1: kept to a minimum. I made many friends from all

1124
00:53:14,520 --> 00:53:17,560
Speaker 1: walks of life that I would have never even imagined being.

1125
00:53:17,440 --> 00:53:17,960
Speaker 2: So close to.

1126
00:53:18,040 --> 00:53:20,239
Speaker 1: Without the common ground we stood on are the hard

1127
00:53:20,239 --> 00:53:22,640
Speaker 1: times that we endure together. And that is from an

1128
00:53:22,680 --> 00:53:24,759
Speaker 1: avid listener named Matthew Applewhite.

1129
00:53:24,760 --> 00:53:27,560
Speaker 3: Thanks a lot, Matthew, We appreciate you letting us know.

1130
00:53:27,640 --> 00:53:29,440
Speaker 3: Thanks to everybody who wrote in to let us know

1131
00:53:30,239 --> 00:53:31,319
Speaker 3: virtually the same thing.

1132
00:53:32,200 --> 00:53:35,480
Speaker 2: Yeah, except for the couple of standouts. Yeah.

1133
00:53:35,560 --> 00:53:37,000
Speaker 3: Well, if you want to get in touch with us,

1134
00:53:37,040 --> 00:53:38,960
Speaker 3: like Matthew did, you can go on to stuff you

1135
00:53:38,960 --> 00:53:40,919
Speaker 3: Should Know dot com, and I think our social links

1136
00:53:40,960 --> 00:53:43,239
Speaker 3: are there, who knows, but you can always get in

1137
00:53:43,239 --> 00:53:46,960
Speaker 3: touch with us via email at stuff podcast at iHeartRadio

1138
00:53:47,040 --> 00:53:50,680
Speaker 3: dot com.

1139
00:53:50,840 --> 00:53:53,719
Speaker 2: Stuff you Should Know is a production of iHeartRadio. For

1140
00:53:53,800 --> 00:53:58,000
Speaker 2: more podcasts my heart Radio, visit the iHeartRadio app, Apple Podcasts,

1141
00:53:58,080 --> 00:54:04,600
Speaker 2: or wherever you listen to your favorite shows.