1 00:00:00,400 --> 00:00:03,880 Speaker 1: It's another jewbile phone frame Mornings on the twenties. 2 00:00:09,520 --> 00:00:12,600 Speaker 2: Hello, it's a great day at dot com. This is 3 00:00:12,640 --> 00:00:15,240 Speaker 2: Pete Eakins. I was looking for our customer, Jeff, who 4 00:00:15,320 --> 00:00:17,439 Speaker 2: issue to complain with us. I'm giving you a call back. 5 00:00:17,920 --> 00:00:19,919 Speaker 1: This is he. Thank you for finally calling me back. 6 00:00:20,160 --> 00:00:22,240 Speaker 1: Are you gonna give me my refund now? Please? I've 7 00:00:22,280 --> 00:00:24,759 Speaker 1: emailed you ten times. The issue is I got a 8 00:00:24,760 --> 00:00:27,800 Speaker 1: defective TV that doesn't work and I need a refund. 9 00:00:27,840 --> 00:00:31,560 Speaker 2: Eh eh, got jam. Okay, Well let me just look 10 00:00:31,560 --> 00:00:33,520 Speaker 2: into this for you real quick. Okay, I'm just gonna 11 00:00:33,640 --> 00:00:37,479 Speaker 2: pull some up here and okay, I'm just gonna read 12 00:00:37,479 --> 00:00:41,600 Speaker 2: little something to you. Okay, here here he goes. Gratitude, 13 00:00:42,640 --> 00:00:45,920 Speaker 2: not grand or loud. It doesn't need a cheering crowd. 14 00:00:46,600 --> 00:00:50,440 Speaker 2: It's toast that's warm, a call at night, a porch 15 00:00:50,479 --> 00:00:53,600 Speaker 2: light on when skies are bright. It's finding peace and 16 00:00:53,720 --> 00:00:59,000 Speaker 2: messy days. Oh almost done, your so count your winds 17 00:00:59,080 --> 00:01:02,680 Speaker 2: so big and small, and thank the weirdness. Most of all. 18 00:01:02,800 --> 00:01:04,880 Speaker 2: It's a little poem I wrote on gratitude. What do 19 00:01:04,920 --> 00:01:05,400 Speaker 2: you think. 20 00:01:06,840 --> 00:01:09,200 Speaker 1: That's horse? I don't know what that even has anything 21 00:01:09,200 --> 00:01:11,200 Speaker 1: to do with what we're talking about. How does that 22 00:01:11,240 --> 00:01:13,160 Speaker 1: have anything to do with the TV that you owe 23 00:01:13,160 --> 00:01:14,000 Speaker 1: me a refund for. 24 00:01:14,560 --> 00:01:16,880 Speaker 2: Well, you know just what I'm not hearing a lot 25 00:01:16,920 --> 00:01:19,000 Speaker 2: of in this phone call so far, Jeff. I'm hearing 26 00:01:19,000 --> 00:01:21,360 Speaker 2: a whole lot of like, I need my refund for 27 00:01:21,480 --> 00:01:23,880 Speaker 2: the TV that you ordered from us that was defective 28 00:01:23,920 --> 00:01:25,559 Speaker 2: that you still haven't got yet. But I'm not hearing 29 00:01:25,560 --> 00:01:28,720 Speaker 2: a whole lot of gratitude, And I like that. 30 00:01:28,760 --> 00:01:31,319 Speaker 1: Why would I have gratitude? I would have gratitude if 31 00:01:31,319 --> 00:01:33,399 Speaker 1: you gave me my damn refund for the TV. 32 00:01:34,080 --> 00:01:35,840 Speaker 2: Jeff, I just want you to think about that. Every 33 00:01:35,920 --> 00:01:39,480 Speaker 2: complaint is just a blessing in disguise. So you're basically 34 00:01:39,520 --> 00:01:41,399 Speaker 2: thriving right now if you think about it from a 35 00:01:41,400 --> 00:01:42,480 Speaker 2: gratitude standpoint. 36 00:01:44,360 --> 00:01:47,360 Speaker 1: For you talking about just give me my refund. I 37 00:01:47,360 --> 00:01:50,200 Speaker 1: have called, I have emailed, and you have done nothing. 38 00:01:50,880 --> 00:01:53,480 Speaker 1: Just give me my damn refund for the TV it 39 00:01:53,560 --> 00:01:56,240 Speaker 1: was broken. I paid fifteen hundred dollars. 40 00:01:56,440 --> 00:01:58,760 Speaker 2: I hear you, And I just want to encourage you 41 00:01:58,800 --> 00:02:00,760 Speaker 2: to be grateful because some people out there don't even 42 00:02:00,800 --> 00:02:03,080 Speaker 2: have a chance to call customer service at all or 43 00:02:03,520 --> 00:02:05,840 Speaker 2: have a complaint about a refund on a TV that 44 00:02:05,880 --> 00:02:07,520 Speaker 2: didn't work. You know there are people out there with 45 00:02:07,520 --> 00:02:08,359 Speaker 2: no dvs at all? 46 00:02:09,120 --> 00:02:11,600 Speaker 1: How long have you worked in customer service? Let me 47 00:02:11,639 --> 00:02:14,359 Speaker 1: talk to someone else that knows what the they're doing. 48 00:02:14,600 --> 00:02:17,240 Speaker 1: All I'm asking for is a refund. Who can I 49 00:02:17,280 --> 00:02:19,880 Speaker 1: speak with that can get me a refund? 50 00:02:19,919 --> 00:02:21,680 Speaker 2: It sounds like we got off on the wrong foot there. 51 00:02:21,680 --> 00:02:23,720 Speaker 2: I'll go ahead. I'll pass you along to someone else 52 00:02:23,760 --> 00:02:26,360 Speaker 2: and then they can deal with your refund. Sorry about that, 53 00:02:26,840 --> 00:02:28,320 Speaker 2: but I'll put you on hold real quick. 54 00:02:28,360 --> 00:02:33,600 Speaker 1: Okay, Oh great, thank you Dot Palm. 55 00:02:33,600 --> 00:02:34,919 Speaker 2: This is dog. How can I help? 56 00:02:35,520 --> 00:02:39,480 Speaker 1: Yes? I was speaking with someone before who was horrible 57 00:02:39,520 --> 00:02:41,760 Speaker 1: at what they were doing. I'm asking for a refund 58 00:02:41,840 --> 00:02:45,000 Speaker 1: for my TV. Can you please help me with that? Please? 59 00:02:45,320 --> 00:02:48,400 Speaker 2: Why don't you describe your issue to me one one 60 00:02:48,400 --> 00:02:50,079 Speaker 2: more time and then DONK will be able to help 61 00:02:50,080 --> 00:02:50,959 Speaker 2: you out. 62 00:02:51,840 --> 00:02:54,000 Speaker 1: Do you not see it in the system? I got 63 00:02:54,000 --> 00:02:58,600 Speaker 1: a defective TV. It doesn't work. I spent fifteen hundred dollars. 64 00:02:58,880 --> 00:03:02,160 Speaker 1: I'm asking for fun and I will never buy a 65 00:03:02,200 --> 00:03:05,000 Speaker 1: TV from you again because this is the worst customer 66 00:03:05,040 --> 00:03:07,680 Speaker 1: service I've ever had. How hard is it to just 67 00:03:07,800 --> 00:03:10,799 Speaker 1: give me a refund for a defective television? 68 00:03:10,960 --> 00:03:11,320 Speaker 2: Got it? 69 00:03:11,360 --> 00:03:11,440 Speaker 1: Bro. 70 00:03:11,720 --> 00:03:13,480 Speaker 2: One thing I want you to think about as we 71 00:03:13,520 --> 00:03:17,000 Speaker 2: go forward here, Jeff, is that complaining is just gratitude 72 00:03:17,080 --> 00:03:19,760 Speaker 2: in reverse. You know what I'm saying. So like, really, 73 00:03:19,760 --> 00:03:22,000 Speaker 2: if you think about it, you're pretty grateful right now 74 00:03:22,040 --> 00:03:23,080 Speaker 2: for everything that is. 75 00:03:24,120 --> 00:03:28,280 Speaker 1: You know what the stop with the gratitude is this 76 00:03:28,360 --> 00:03:32,119 Speaker 1: in your training manual to to just say gratitude, gratitude, gratitude. 77 00:03:32,280 --> 00:03:35,200 Speaker 1: I'm asking for a refund. I would have gratitude if 78 00:03:35,240 --> 00:03:36,680 Speaker 1: you gave me a refund. 79 00:03:36,920 --> 00:03:39,280 Speaker 2: Yeah. And the thing we like to have our customers 80 00:03:39,320 --> 00:03:42,120 Speaker 2: think about here at dot com is that gratitude is free, 81 00:03:42,560 --> 00:03:44,200 Speaker 2: unlike refunds. You know what I'm saying. 82 00:03:44,640 --> 00:03:46,760 Speaker 1: No, I don't know what you're saying. You're not making 83 00:03:46,840 --> 00:03:50,560 Speaker 1: any sense. I'm asking for a refund, But now I'm 84 00:03:50,600 --> 00:03:52,720 Speaker 1: going to have to post on social media, which I 85 00:03:52,760 --> 00:03:55,280 Speaker 1: don't want to do, and blast your company and make 86 00:03:55,320 --> 00:03:58,720 Speaker 1: sure everybody else knows what hours of a job you're 87 00:03:58,760 --> 00:04:00,640 Speaker 1: doing with your star. 88 00:04:01,600 --> 00:04:03,840 Speaker 2: You know what, dude, almost send you to a manager. 89 00:04:03,960 --> 00:04:06,920 Speaker 2: Sounds like you're having a tough time. Hold on one 90 00:04:06,960 --> 00:04:11,560 Speaker 2: second for me, dot Com speedeakins here, how can I help? 91 00:04:12,640 --> 00:04:15,280 Speaker 1: No, no, no, no, I already spoke with you not 92 00:04:15,480 --> 00:04:19,840 Speaker 1: you again. Do not say gratitude. Take your gratitude and 93 00:04:19,880 --> 00:04:23,480 Speaker 1: shove it up. Hey Jay, I'm not dealing with this 94 00:04:24,000 --> 00:04:25,680 Speaker 1: gratitude full anymore. 95 00:04:27,080 --> 00:04:30,040 Speaker 2: Refund Jeff, this is actually Jubil from the Jebel Show 96 00:04:30,320 --> 00:04:33,479 Speaker 2: doing a phone frank on you and your wife. Lena 97 00:04:33,560 --> 00:04:34,159 Speaker 2: set you up. 98 00:04:38,839 --> 00:04:43,080 Speaker 1: Please, I'm so over my damn refund. Please help me. 99 00:04:43,520 --> 00:04:45,560 Speaker 2: She said that you've been having trouble getting a refund 100 00:04:45,560 --> 00:04:47,039 Speaker 2: on a TV that you bought, and she wanted to 101 00:04:47,040 --> 00:04:49,160 Speaker 2: mess with you. 102 00:04:49,200 --> 00:04:52,039 Speaker 1: Well she did. She did a good job messing with me, 103 00:04:52,080 --> 00:04:53,520 Speaker 1: and I still don't have my refund. 104 00:04:53,520 --> 00:04:55,800 Speaker 2: That's great, well, attitude of gratitude, my dude. 105 00:04:57,040 --> 00:04:58,480 Speaker 1: Please, no more gratitude. 106 00:04:58,520 --> 00:05:01,760 Speaker 2: Please wake up every morning with jubile phone pranks.