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Speaker 1: Ron An Aian.

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Speaker 2: Some days in auto repair you're you're sitting there scratching

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Speaker 2: your head harder than others. And some days you kind

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Speaker 2: of laugh and shake your head, And then some days

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Speaker 2: are both the car Doctor. If it's a four twenty

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Speaker 2: four point thirty, is it that the cat is just

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Speaker 2: not doing its job or is the cat physically broken

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Speaker 2: up into pieces? It's like that scene in Beverly Hills

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Speaker 2: Cop where they stuffed the banana and the tailpipe and

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Speaker 2: the car shop so off.

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Speaker 1: We're not gonna fall for a banana and a tailpipe.

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Speaker 1: This should be my natural brother, should flow out. I

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Speaker 1: is look man, I follof a banana my tailpipe. Welcome

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Speaker 1: to the radio home of ron Anian, the Car Doctor.

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Speaker 1: Since nineteen ninety one, this is where car owners the

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Speaker 1: world overturned to for their definitive opinion on automotive repair.

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Speaker 1: If your mechanics giving you a busy signal, pick up

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Speaker 1: the phone and call in. The garage doors.

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Speaker 2: Are open, but I am here to take your call

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Speaker 2: at eight five five five six oh ninety nine hundred

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Speaker 2: and now.

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Speaker 1: Hers running ignorant really is bliffs, especially in some cases

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Speaker 1: of auto repair.

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Speaker 2: Hello and welcome broughnan Enie and the Car Doctor here

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Speaker 2: at eight five five ninety nine hundred here to remind

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Speaker 2: you that this show is all about auto repair and

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Speaker 2: whatever you've got going on. So if you've got a

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Speaker 2: question and it needs to be answered, pick up the

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Speaker 2: phone eight five five five six oh nine nine zero zero.

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Speaker 2: That's the Car Doctor's hot line. It's twenty four to

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Speaker 2: seven where live Saturday afternoons Eastern Time two to four pm.

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Speaker 2: This radio show is then picked up and shot around

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Speaker 2: the country to other affiliates. We're live on We might

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Speaker 2: be live on your affiliate as you're listening right now,

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Speaker 2: So pick up the phone, give us a call. We'll

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Speaker 2: solve your automotive problem whatever it is on this radio show.

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Speaker 2: And this has been my batt'll cry of late. I

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Speaker 2: encourage you to take everything you know about cars and

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Speaker 2: throw it away. On a weekly basis, I often wonder

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Speaker 2: how cars get into such a state of disrepair, and

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Speaker 2: then I wonder if people like you realize the danger

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Speaker 2: you're in. And last I wonder if it matters. And

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Speaker 2: most days the answer to that last question is yes.

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Speaker 2: What's the obligation of the repair shop? I mean, if

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Speaker 2: you bring your vehicle in for repair, is the mechanic

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Speaker 2: obligated to decide if it's worth fixing? Good question, right,

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Speaker 2: And this is really where our story begins.

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Speaker 3: Today.

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Speaker 2: Two thousand jeep Grand Cherokee showed up on the doorstep

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Speaker 2: RI Automotive this week and it was the daughter, well,

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Speaker 2: the owner was the daughter of a fast becoming regular customer.

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Speaker 2: It was someone We've been working on their car for

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Speaker 2: about nine ten months now, and we've been hitting it

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Speaker 2: right and doing things right. And I say it like

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Speaker 2: that because there are some days, no matter how hard

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Speaker 2: you try, auto repair is like quicksand every move you

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Speaker 2: make just sinks. You lower and lower, and you keep

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Speaker 2: trying to make right moves and it doesn't work. Well,

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Speaker 2: we were doing it right and it was moving in

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Speaker 2: the right direction and we were happy about it. And

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Speaker 2: this regular customer now trusted us to do the right

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Speaker 2: thing by their daughter, which is a pretty strong indicator. Hey,

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Speaker 2: we trust you take care of our kid. The jeep

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Speaker 2: was in for a visual lookover in a four wheel

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Speaker 2: break inspection. She was a recent college grad and she

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Speaker 2: was about to begin a daily forty five minute commute

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Speaker 2: to work. Tell me what it needs, they all said, Well,

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Speaker 2: the answer was in the form of one word. A

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Speaker 2: lot with just over one hundred and forty thousand miles

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Speaker 2: on it. The little jeep, well, the big jeep, the

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Speaker 2: midsize jeep had really seen better days. The power steering

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Speaker 2: line was leaking, and that's kind of a critical thing

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Speaker 2: for those of you that say, ah, so it's only

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Speaker 2: power steering fluid. Yeah, but unfortunately, the power steering line

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Speaker 2: on this Va jeep was located right next to the

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Speaker 2: exhaust manifold, and under the right conditions, when the jeep

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Speaker 2: gets hot enough, the power steering fluid has a flash

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Speaker 2: point and all of a sudd sudden, the jeep that

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Speaker 2: was no longer is because it caught fire, and that

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Speaker 2: power steering leak is no more, along with the jeep

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Speaker 2: and possibly the owner. The trans was so low that

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Speaker 2: it didn't show fluid on the dipstick, but it still

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Speaker 2: seemed to shift okay, which was a marvel to me.

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Speaker 2: Of course, the leak was pretty obvious because the oil

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Speaker 2: pin for the transmission was so rusted it was actually porous,

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Speaker 2: and fluid was just starting to run down the bottom

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Speaker 2: of the trans the transfer case, and unfortunately it didn't

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Speaker 2: run far enough because if it had gotten out to

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Speaker 2: the lower rockers, which is that area under the driver

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Speaker 2: door sills or the door sills driver and passenger side,

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Speaker 2: it would have prevented them from rusting out. Because the

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Speaker 2: rocker panels the lower rockers were so rusted you could

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Speaker 2: drive your fist through them. There were such gaping holes there.

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Speaker 2: The engine was leaking oil. The main side left, the

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Speaker 2: main left side brake line that runs down the left

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Speaker 2: side of the frame rail had little rust blisters in it,

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Speaker 2: and I mean rust blisters that were so big they said, hey,

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Speaker 2: pop me, I'm a ZiT because you know that sooner

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Speaker 2: or later they're just gonna break. The left rear track arm,

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Speaker 2: which is a suspension piece. It's sort of like think

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Speaker 2: of your arm and your socket. It's a joint. It

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Speaker 2: connects well. The bushing that's supposed to be there was missing.

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Speaker 2: The left your axle seal was trying to rustproof the

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Speaker 2: undercarriage of the vehicle because it was spraying gear oil

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Speaker 2: everywhere in and around the wheel well and every place else.

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Speaker 2: And it really needed a lot belts, hoses, tune up parts,

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Speaker 2: service parts, breaks, tires in addition to everything else I

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Speaker 2: just mentioned. And that's just what I told the owner.

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Speaker 2: I brought them in, I put it back up in

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Speaker 2: the air, and I said, you really want to see this,

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Speaker 2: because I think a picture is worth a thousand words,

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Speaker 2: and I think this is my obligation. This is what

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Speaker 2: I need to do, because you need to understand when

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Speaker 2: when the mechanic condemns a vehicle, if the mechanic really

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Speaker 2: has your best interest at heart, he really has everybody's

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Speaker 2: best interest at heart, because it sometimes the best repair

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Speaker 2: is no repair. When you go through everything this vehicle needed,

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Speaker 2: it clearly was in need of replacement. The bottom line.

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Speaker 2: And I say this in every sense of the word.

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Speaker 2: It's the obligation of every vehicle owner, every one of

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Speaker 2: you out there today that owns and operates a vehicle.

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Speaker 2: It's your job to allow a mechanic to maintain the vehicle.

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Speaker 2: You've got to find the mechanic or a repair shop

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Speaker 2: you trust. And I'm not here to solve that question

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Speaker 2: of who makes up a better repair shop, the independent,

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Speaker 2: the dealer, the chain store. It could be the guy

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Speaker 2: working under the shade tree in the middle of nowhere.

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Speaker 2: I don't care. Somebody's got to know what they're doing,

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Speaker 2: and somebody's got to maintain that vehicle. You've got to

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Speaker 2: find a mechanic, a repair shop that you can talk

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Speaker 2: to and that talks to you because their obligation is

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Speaker 2: to keep you safe, and sometimes it's going to involve

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Speaker 2: telling you, the vehicle owner, hey, it's time to move on.

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Speaker 2: It's more than a question of honesty. It's a matter

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Speaker 2: of self respect and morality on the part of the

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Speaker 2: repair shop, because the road you travel with that vehicle

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Speaker 2: doesn't know self pity. You're traveling down it at sixty

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Speaker 2: miles an hour and a two ton missile and any

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Speaker 2: one of the components I just listed, if they suffered

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Speaker 2: a failure, it's going to become a problem for you,

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Speaker 2: and it's going to become a problem for those that

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Speaker 2: are traveling around you. However, if you choose not to

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Speaker 2: listen to the mechanics evaluation, then the road you choose

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Speaker 2: is really of your own making, and that's a horse

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Speaker 2: of an entirely different color. Hello and welcome Rod and

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Speaker 2: Ady and the car Doctor here at eight five five

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Speaker 2: five six oh nine nine zero zero. That's the card

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Speaker 2: Doctor's toll free number to call in and get your

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Speaker 2: questions answered. There are podcasts of this radio show that

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Speaker 2: we're all over the place. We're out on the internet

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Speaker 2: and a couple of different places. If you're looking for

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Speaker 2: the Card Doctor, you can get out to the Car doctorshow

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Speaker 2: dot com. There's podcasts there. You can also subscribe to

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Speaker 2: podcasts over at the iTunes store, over at Iheartradioiheart dot com,

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Speaker 2: and you can visit us out on Facebook. Ronaninie in

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Speaker 2: the Car Doctor and we spell an anie in, A

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Speaker 2: N A and ia in and I say that and

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Speaker 2: spell it because as some of you are pointing out,

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Speaker 2: and it's interesting to note, we received the letter a

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Speaker 2: couple of weeks ago. Well, we've been receiving them over time,

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Speaker 2: but the one we just received a couple of weeks

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Speaker 2: back pointed out that how come this listener As they

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Speaker 2: were driving across the country, they went through certain parts

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Speaker 2: of the South in Texas, that all of a sudden

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Speaker 2: there's all these repair shops called the Car Doctor and

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Speaker 2: they wanted to know if I had any relation to them,

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Speaker 2: and I said no. But I've started to realize, after

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Speaker 2: twenty three years on radio, that perhaps I'm sprouting up

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Speaker 2: my own, you know, junior business here. Everybody wants to

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Speaker 2: get into the act and cash in on the name.

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Speaker 2: So you're listening to the one and only, the original

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Speaker 2: Ronananie in the Car Doctor. We've got a lot going

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Speaker 2: on this hour in the way of phone calls. As

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Speaker 2: the phone bank is lit up, Let's kick open the

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Speaker 2: garage and welcome Diane from Elizabeth, New Jersey ninety four

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Speaker 2: Ford Explorer and some questions about fuel economy. Diane, Welcome

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Speaker 2: to the Car Doctor. How can I help?

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Speaker 4: Oh?

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Speaker 5: Thanks, I thank you. Yeah, I just thought to know, well,

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Speaker 5: for reasons, I won't go into I low. It's something

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Speaker 5: with a lot of room in it for right now.

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Speaker 5: But it works. Everything's beautiful on it, except the gas

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Speaker 5: miles is very bad. And I've talked to people that

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Speaker 5: will also have had it to your car, and they said,

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Speaker 5: you know, you should be They didn't get that bad

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Speaker 5: at gas miles because it's a big car. I figure

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Speaker 5: maybe it is as supposed to it. It's like, you know,

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Speaker 5: it comes in ten miles to a gallon, and they said, no,

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Speaker 5: you should be getting much more. So we tried several things,

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Speaker 5: something called an eg or whatever that is.

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Speaker 6: They replaced that.

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Speaker 5: Then they tried the mass air flow, which seems to

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Speaker 5: have been replaced very recently. I thought, do you have

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Speaker 5: any ideas what else? I actually came to a conclusion

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Speaker 5: maybe the gas filter. Is that something I should check.

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Speaker 2: Out to Well, let me let me ask let me

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Speaker 2: ask you a couple of questions, Diane, this is this

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Speaker 2: is a six cylinder explorer. Yes, okay, any check engine light,

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Speaker 2: any dashboard warning lights on in the beginning.

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Speaker 5: In the beginning again, and they dran the code on it,

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Speaker 5: and if that's what it came up with, something about

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Speaker 5: the the e g R FR flow. But actually eventually

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Speaker 5: I put some fuel injected cleaner in it and it

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Speaker 5: went walk and it never came back on again.

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Speaker 2: But they replaced something with the e g R correct. Yes,

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Speaker 2: all right, So right now it's just you're getting ten

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Speaker 2: miles to the gallon. You've got no dashboard warning lights on,

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Speaker 2: and the question is why? Right?

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Speaker 5: Yeah? I mean, yeah, anything else I could check that?

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Speaker 2: Well, let's start with simple things. Has anybody checked tire pressure?

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Speaker 2: Has anybody made sure we don't have any brakes dragging?

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Speaker 5: I just did put in the tire was a little low.

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Speaker 2: Ye, what's what's what's what's a little low?

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Speaker 5: Well, to me, it just looked low. It didn't look

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Speaker 5: like it was full, so I put some of the

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Speaker 5: air on it.

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Speaker 2: Okay, well, Mike, listen, My point is, and I'm going

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Speaker 2: to be very upfront with you, all right, that I'm

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Speaker 2: not hearing anything about any diagnosis. I'm hearing we change

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Speaker 2: this part, we change that part. And if we're just

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Speaker 2: gonna start randomly swapping parts and we have no basis

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Speaker 2: for why we're.

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Speaker 4: Changing it, well, well, I get the part about I

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Speaker 4: get the part about they changed the e g R

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Speaker 4: because of an e g R fault code, and hopefully

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Speaker 4: they did some diagnosis to get there.

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Speaker 2: But if they're swapping a mass airflow in and no

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Speaker 2: other diagnosis has been done, first thing I'm going to

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Speaker 2: come back to is what's fuel trim. Fuel trim is

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Speaker 2: a measurement of how efficient and in what range the

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Speaker 2: engine is trying to maintain its air fuel mixture. If

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Speaker 2: fuel trim is excessive, if it's approaching code fault area

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Speaker 2: but not enough to turn the light on, you won't

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Speaker 2: know that until you see the check engine light. So

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Speaker 2: i'd want to know just exactly what is fuel trim,

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Speaker 2: all right? I want to know what an exact measurement

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Speaker 2: of tire pressure is if it looks like that, what

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Speaker 2: fuel trim scan, fuel trim school using a scan tool

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Speaker 2: and using doing some data stream analysis. All right, So

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Speaker 2: a repair shop, well, let me say it like this,

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Speaker 2: If you have to tell them to do an analysis,

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Speaker 2: I'd be concerned about the quality of the repair shop.

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Speaker 2: All right. But you're looking for somebody that can think.

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Speaker 2: All right, you're looking for somebody that can sit there

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Speaker 2: and say, hey, I've got a car that's not running effishing,

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Speaker 2: because I agree this car should get fourteen to fifteen

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Speaker 2: miles to the gallon as a general rule. All right,

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Speaker 2: you know, is the transmission operating properly? This is an

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Speaker 2: overdrive trends. If overdrive isn't working, or if it's not

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Speaker 2: in the right detent even though it shows it is,

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Speaker 2: but it's not, does this have a transmission issue? So

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Speaker 2: there's a lot of areas to go here. It's just

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Speaker 2: a matter of before we continue to throw parts at it,

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Speaker 2: and then we got to talk about basics. You know,

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Speaker 2: when was the last time plugs were done? Like you said,

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Speaker 2: you know, when was the last time of fuel filled

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Speaker 2: or was done if you're the original owner or if

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Speaker 2: you just got it in the last year, you know,

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Speaker 2: we've seen cars that are still running. You take the

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Speaker 2: fuel filter rough, you can't blow through it, all right,

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Speaker 2: because it's so restricted, and all of these things will

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Speaker 2: will add up and affect overall vehicle fuel economy. All right,

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Speaker 2: you gotta go do some You gotta do some basics, Diane.

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Speaker 2: You gotta get somebody to start at the beginning and

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Speaker 2: then give me a call back in a week or

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Speaker 2: two and let me know where you are and we

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Speaker 2: can talk further.

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Speaker 6: How's that okay, all right, I'll do that.

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Speaker 2: You're very welcome, Diane'm running ay in the car Doctor

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Speaker 2: eight five five five six so nine nine zero zero.

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Speaker 2: Stay tuned. We're coming right back just to talk to you. Hey,

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Speaker 2: welcome back, Ny and the car Doctor. By the way,

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Speaker 2: if you're looking for the car Doctor during the week,

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Speaker 2: it's Ron at Cardoctorshow dot com and we'll be glad

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Speaker 2: to answer your email and get back to you. I

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Speaker 2: do answer answer all my emails personally as my support

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Speaker 2: staff of well, on the weekend it's it's I've got

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Speaker 2: a couple of people, but during the week it's just

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Speaker 2: me baby, So send me an email Ron at card

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Speaker 2: Doctorshow dot com and I will get back to you.

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Speaker 2: Let's get over and talk to Doug Holbrook, New York,

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Speaker 2: some questions about a new vehicle purchase. Doug, Welcome to

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Speaker 2: the car doctor. How can it help, sir Ron get after?

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Speaker 6: Thanks so much for taking my call. There's three cars

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Speaker 6: mid size and compact SUVs that I've been looking at,

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Speaker 6: and I've done my homework one. Okay, you need to

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Speaker 6: get your feedback from in terms of state of reliability

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Speaker 6: and shafety. I've been looking at the Jeep Turkey four

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Speaker 6: by four limited, the twenty fourteen model, the Superfus of

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Speaker 6: the twenty fourteen or fifteen and the Mads the X

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Speaker 6: five touring addition to the twenty fifteen.

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Speaker 2: Okay have you ever have you driven any of these vehicles, Doug?

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Speaker 6: I have tested in the Subaru forest only.

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Speaker 2: What did you think of that?

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Speaker 6: I thought it was a very smooth ride.

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Speaker 2: Okay. Did you happen to notice the way it accelerates?

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Speaker 2: Did you notice that the throttle was a little too

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Speaker 2: sensitive or did it seem okay to you?

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Speaker 6: It seemed like it was a little sluggish.

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Speaker 2: You know, to me and in the ones that I've

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Speaker 2: driven fourteen's and fifteen's. Now the Subaru seem as if

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Speaker 2: the electronic throttle overcompensates, and I've actually seen it both ways.

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Speaker 2: Were first it seems sluggish, and then it seems like

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Speaker 2: it's two responsive. You're afraid to step on the gas

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Speaker 2: for fear of spinning the tires, and it's It's just

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Speaker 2: something I don't feel feel comfortable with, and it's one

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Speaker 2: of the reasons why people ask me about Subaru. You know,

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Speaker 2: the more I look at them, the more I think

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Speaker 2: about that particular issue. I've put it on my be

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Speaker 2: careful list, and I don't recommend Subaru where I once

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Speaker 2: didn't thought more of the vehicle. I also have concerns

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Speaker 2: that I've noticed that some of the things Subru has done,

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Speaker 2: they've gotten so gosh darn specific in fluids and filters

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Speaker 2: and service procedures. They're a big user of the CVT

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Speaker 2: trans and it really has become, in my eyes, one

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Speaker 2: hundred thousand mile vehicle and throw it away for a

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Speaker 2: couple of reasons that I won't go into detail here,

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Speaker 2: but suffice it to say that if there's another choice

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Speaker 2: out there, I'd rather talk about that. Let's talk about

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Speaker 2: your second one. Is Jeep your second choice?

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Speaker 1: Yes?

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Speaker 6: The deep Turkey four before limited is my second choice.

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Speaker 2: Okay, have you sat in that yet?

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Speaker 6: I have not.

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Speaker 2: Okay, when you do, get used to the shifter or

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Speaker 2: try the shift first. I sat in a fourteen jeep

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Speaker 2: about two weeks ago, maybe three weeks ago. I thought

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Speaker 2: the shifter was the strangest thing in the world.

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Speaker 5: It was.

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Speaker 2: It's it's stationary, but it clicks. It doesn't change position.

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Speaker 2: So the one I sat in, you know, it was

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Speaker 2: in park. You want to go to reverse, you push

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Speaker 2: the button, go click. You want to go to neutral,

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Speaker 2: you push the button, go click. You want to go

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Speaker 2: to drive, you push the button, go click. The shifter

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Speaker 2: never moves from its position. It's it's it's difficult to drive.

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Speaker 2: There's no sense of change, so you're sort of counting

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Speaker 2: in your head park, reverse, neutral, drive, and so on.

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Speaker 2: I actually missed drive. I hit neutral, and I'm saying,

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Speaker 2: why isn't the car going anywhere? And I kind of

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Speaker 2: think I'm competent. I can chew them and walk at

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Speaker 2: the same time, and here I am, I can't shift

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Speaker 2: the vehicle.

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Speaker 6: And Okay. The other thing that I was wandering, cheo,

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Speaker 6: would that have you? Is the grand cherokey? You can

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Speaker 6: have that same type of shifting issue as the as

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Speaker 6: the standard Turkey does.

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Speaker 2: I believe so, yes, Okay, and the.

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Speaker 6: G I said the G compass actually about a week

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Speaker 6: ago that seemed pretty pretty comfortable with self. Do you

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Speaker 6: have any feedback on that one?

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Speaker 2: Jeep and Chrysler in general, Doug, I'll say it like this,

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Speaker 2: all right. I'm a long term motor repair shop owner.

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Speaker 2: All right. I've been in the business forty years now.

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Speaker 2: I've built relationships with parts guys. I have some parts

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Speaker 2: guys I've been buying parts from for the past thirty years.

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Speaker 2: My Chrysler guy, I've been buying parts from ART for

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Speaker 2: about twenty eight years now, all right. Last year Art

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Speaker 2: sold is Chrysler is Jeep and he purchased a Ford Mustang.

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Speaker 2: And I said, how company said, because I see the

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Speaker 2: direction that Chrysler is going in terms of parts and

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Speaker 2: availability and costs. Doug, stay on the line. I want

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Speaker 2: to come back and talk to you a little bit

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Speaker 2: more than I gotta pull over and take this pause.

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Speaker 2: I'm running Ady and the car doctor. We're back right

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Speaker 2: after this.

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Speaker 3: Don't go away.

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Speaker 5: F