1 00:00:01,800 --> 00:00:03,720 Speaker 1: Ron An aian. You know, I wish you guys could 2 00:00:03,760 --> 00:00:06,600 Speaker 1: listen to the phone calls that I get in the shop, 3 00:00:07,120 --> 00:00:10,600 Speaker 1: you know, because they just they they leave you scratching 4 00:00:10,640 --> 00:00:27,520 Speaker 1: your head, the car doctor. And I was just wonder, 5 00:00:28,560 --> 00:00:31,800 Speaker 1: how would you die? No, like a week call output, 6 00:00:32,200 --> 00:00:34,320 Speaker 1: I would libs go a primary signal in just to 7 00:00:34,320 --> 00:00:36,760 Speaker 1: make sure I had proper signal. I would use a 8 00:00:36,800 --> 00:00:39,760 Speaker 1: spark tester and I would set it to whatever number 9 00:00:39,800 --> 00:00:42,520 Speaker 1: I wanted, depending upon the car. Thirty thousand volts, fifty 10 00:00:42,560 --> 00:00:43,280 Speaker 1: thousand volts. 11 00:00:43,360 --> 00:00:47,000 Speaker 2: Welcome to the radio home of ron Anian, the Car Doctor. 12 00:00:47,240 --> 00:00:50,360 Speaker 2: Since nineteen ninety one, this is where car owners the 13 00:00:50,400 --> 00:00:54,720 Speaker 2: world overturned to for their definitive opinion on automotive repair. 14 00:00:55,200 --> 00:00:57,960 Speaker 2: If your mechanics giving you a busy signal, pick up 15 00:00:58,000 --> 00:00:59,240 Speaker 2: the phone and call in. 16 00:00:59,720 --> 00:01:02,480 Speaker 1: The doors are opening, but I am here to take 17 00:01:02,520 --> 00:01:05,240 Speaker 1: your calls at eight five, five, five, six, nine nine 18 00:01:05,280 --> 00:01:07,120 Speaker 1: hundred and now pee. 19 00:01:09,360 --> 00:01:09,720 Speaker 2: Running. 20 00:01:11,080 --> 00:01:13,440 Speaker 1: Let's go out to eat tonight. Where are we gonna go? 21 00:01:13,680 --> 00:01:15,920 Speaker 1: Come on, let's let's talk about this for a minute. 22 00:01:15,959 --> 00:01:17,360 Speaker 1: You know we're gonna go out to eat, and we 23 00:01:17,400 --> 00:01:19,679 Speaker 1: always ask, hey, where's a good restaurant? We're looking for 24 00:01:19,720 --> 00:01:23,559 Speaker 1: a good restaurant. We're looking for someplace that's uh, you know, new, 25 00:01:23,840 --> 00:01:27,800 Speaker 1: and we're gonna eat there. And if somebody asks you 26 00:01:27,840 --> 00:01:30,119 Speaker 1: that question, what are the things that usually come to mind, 27 00:01:30,120 --> 00:01:33,280 Speaker 1: you know, random surveys, as I've asked people this during 28 00:01:33,280 --> 00:01:37,160 Speaker 1: the week. Is usually it's its taste is like number one. 29 00:01:37,200 --> 00:01:40,000 Speaker 1: You know, something tasty, all right, something good to eat, 30 00:01:40,000 --> 00:01:42,440 Speaker 1: something healthy for you, something that won't give you indigestion. 31 00:01:43,319 --> 00:01:46,959 Speaker 1: And you know, good service and you know obviously clean, 32 00:01:47,800 --> 00:01:51,200 Speaker 1: a good weight staff. And then somewhere around fourth or 33 00:01:51,280 --> 00:01:54,440 Speaker 1: fifth on the on the line, somebody says, well, you know, 34 00:01:54,480 --> 00:01:57,360 Speaker 1: it's got to have a reasonable price. And I always 35 00:01:57,400 --> 00:02:01,920 Speaker 1: ask what's reasonable? And you know, it's got to give 36 00:02:02,000 --> 00:02:05,280 Speaker 1: good value is usually the answer. I get. It has 37 00:02:05,360 --> 00:02:09,600 Speaker 1: to you know, it has to meet my needs. And 38 00:02:09,639 --> 00:02:12,240 Speaker 1: that's when I say, but you know, the person asking 39 00:02:12,280 --> 00:02:14,800 Speaker 1: you may have different needs in you that may have 40 00:02:14,840 --> 00:02:17,480 Speaker 1: different needs than the person sitting next to you, and 41 00:02:17,800 --> 00:02:19,799 Speaker 1: it becomes a challenge and they say, yeah, you know, 42 00:02:19,840 --> 00:02:23,000 Speaker 1: I never thought of it like that, because you see 43 00:02:23,280 --> 00:02:26,560 Speaker 1: business look at the diversity of businesses in the world, 44 00:02:26,680 --> 00:02:30,600 Speaker 1: right and you know there's categories. So in the restaurant industry, 45 00:02:30,639 --> 00:02:33,760 Speaker 1: there's all different levels. There's fast food, there's sit down restaurants. 46 00:02:33,800 --> 00:02:36,840 Speaker 1: There's white linen, tableclothed restaurants. There's diners. If you're from 47 00:02:36,919 --> 00:02:43,280 Speaker 1: New Jersey, go diners. And you know it's different. Everybody 48 00:02:43,280 --> 00:02:46,799 Speaker 1: has their level of expectation. Now I'm going to ask 49 00:02:46,840 --> 00:02:48,639 Speaker 1: you to pick an Orto repair shop because you knew 50 00:02:48,680 --> 00:02:52,400 Speaker 1: this is where it was going, right, And it seems 51 00:02:52,480 --> 00:02:55,560 Speaker 1: like the first thing you have a complaint about, well, 52 00:02:55,600 --> 00:02:57,959 Speaker 1: maybe the second. In all fairness, it's they've got to 53 00:02:58,000 --> 00:03:02,000 Speaker 1: fix the car, right is the first. Right, it's honesty 54 00:03:02,040 --> 00:03:04,400 Speaker 1: and trustworthiness. They've got to fix the car. 55 00:03:04,480 --> 00:03:04,639 Speaker 3: Right. 56 00:03:04,720 --> 00:03:07,360 Speaker 1: That all kind of gets lumped in together. But boy, 57 00:03:07,400 --> 00:03:09,960 Speaker 1: when that dollar number comes up, when that g you 58 00:03:09,960 --> 00:03:15,520 Speaker 1: know they're too expensive. Define expensive. It's like the restaurant, 59 00:03:15,680 --> 00:03:20,799 Speaker 1: define expensive, what's exorbitant? And do you have memory? And 60 00:03:21,120 --> 00:03:23,519 Speaker 1: it seems that people get lost a little bit there. 61 00:03:23,600 --> 00:03:28,320 Speaker 1: They lose memory of all the experiences. Auto repair is 62 00:03:28,600 --> 00:03:31,960 Speaker 1: a funny thing. You can go to that restaurant and 63 00:03:32,360 --> 00:03:35,440 Speaker 1: get a bad meal on Tuesday. You know, maybe the chef, 64 00:03:35,840 --> 00:03:38,000 Speaker 1: the regular chef wasn't there, or maybe he was there 65 00:03:38,040 --> 00:03:39,480 Speaker 1: and he had a fight with the wife, or maybe 66 00:03:39,520 --> 00:03:42,000 Speaker 1: he wasn't thinking, or something was on his mind. There 67 00:03:42,040 --> 00:03:43,920 Speaker 1: was too much salt, not enough salt, not enough of 68 00:03:43,960 --> 00:03:46,920 Speaker 1: a portion, too big of a portion, my stake was overdone, etc. 69 00:03:48,000 --> 00:03:50,200 Speaker 1: But you go back the next week. Let's give him 70 00:03:50,240 --> 00:03:53,200 Speaker 1: one more chance. People are much more forgiving of restaurants. 71 00:03:53,240 --> 00:03:56,520 Speaker 1: I find they're much more forgiving of a lot of businesses. 72 00:03:56,560 --> 00:04:00,720 Speaker 1: But boy, auto repair, you'll hang the guy by thumbs 73 00:04:00,840 --> 00:04:05,400 Speaker 1: for the slightest infraction. It's just it's just amazing. No, 74 00:04:05,520 --> 00:04:08,560 Speaker 1: I get it, and I agree if they're doing something dishonest, 75 00:04:08,600 --> 00:04:11,280 Speaker 1: dishonest is dishonest, and that's just that's just the way 76 00:04:11,360 --> 00:04:12,920 Speaker 1: the dog is, and you just you got to kick 77 00:04:12,920 --> 00:04:15,840 Speaker 1: the dog out. But do you know if it's dishonest? 78 00:04:15,840 --> 00:04:17,760 Speaker 1: Do you know if what they're doing do you see 79 00:04:17,800 --> 00:04:21,159 Speaker 1: it for what it really is. One of the things 80 00:04:21,160 --> 00:04:23,400 Speaker 1: I always tell mechanics when I'm hiring them, When I 81 00:04:23,440 --> 00:04:25,480 Speaker 1: hire any employee, I always I always sit down. We 82 00:04:25,520 --> 00:04:28,080 Speaker 1: always it's it's it's sort of a ritual. I take 83 00:04:28,120 --> 00:04:32,839 Speaker 1: you to the diner and we have lunch, and I 84 00:04:32,920 --> 00:04:35,320 Speaker 1: usually make my decisions if I'm hiring that person at 85 00:04:35,360 --> 00:04:37,520 Speaker 1: that lunch because I watch their mannerisms. I watch how 86 00:04:37,560 --> 00:04:40,159 Speaker 1: they interact with everybody. I watch who they are and 87 00:04:40,200 --> 00:04:42,039 Speaker 1: what they are because that's important to me in my 88 00:04:42,120 --> 00:04:45,479 Speaker 1: business because you're the face of my business. You represent me. 89 00:04:47,120 --> 00:04:52,400 Speaker 1: But it's also about not just choices, but how they 90 00:04:52,440 --> 00:04:56,080 Speaker 1: handle themselves. And I want to explain to them, you know, 91 00:04:56,279 --> 00:05:03,240 Speaker 1: auto repair is a very difficult business, and I give 92 00:05:03,240 --> 00:05:05,039 Speaker 1: them the reasons why and why I think so, and 93 00:05:05,080 --> 00:05:07,839 Speaker 1: why somebody else might think so another shop owner maybe different, 94 00:05:07,880 --> 00:05:11,039 Speaker 1: but just from my perspective, from what I see my seat. 95 00:05:12,120 --> 00:05:14,000 Speaker 1: And I also explain to them when we're sitting there 96 00:05:14,000 --> 00:05:16,360 Speaker 1: having that lunch that you know, you're gonna see things 97 00:05:16,400 --> 00:05:18,800 Speaker 1: that you've never seen before if they were new coming 98 00:05:18,800 --> 00:05:22,120 Speaker 1: into a shop environment. You're gonna see things that when 99 00:05:22,160 --> 00:05:24,800 Speaker 1: you sit down at Thanksgiving, and that'll happen this week 100 00:05:24,839 --> 00:05:28,320 Speaker 1: coming up. Right when you sit down at Thanksgiving, you're 101 00:05:28,360 --> 00:05:32,120 Speaker 1: gonna listen to your family and if if if order 102 00:05:32,240 --> 00:05:34,920 Speaker 1: repair comes up, you're gonna hear some opinions that are 103 00:05:34,960 --> 00:05:38,159 Speaker 1: just gonna wrankle you like politics would. It's gonna make 104 00:05:38,240 --> 00:05:42,520 Speaker 1: you spit nails and you're gonna be so upset because 105 00:05:42,560 --> 00:05:46,880 Speaker 1: they're just not gonna have the right perspective. So why 106 00:05:46,960 --> 00:05:49,120 Speaker 1: is that, why are you more forgiving of a restaurant 107 00:05:49,160 --> 00:05:51,560 Speaker 1: than you are of the guy who's fixing your car. 108 00:05:52,240 --> 00:05:56,480 Speaker 1: I had a customer this week. Alex came in and 109 00:05:57,000 --> 00:05:59,120 Speaker 1: I like Alex. Alex is a good guy. He's new 110 00:05:59,120 --> 00:06:02,279 Speaker 1: to us about two years now, and he seems happy 111 00:06:02,320 --> 00:06:04,880 Speaker 1: with us. But it's some of the things he says 112 00:06:04,920 --> 00:06:06,880 Speaker 1: that just make me twist my head a little bit. 113 00:06:07,200 --> 00:06:09,840 Speaker 1: This week, the conversation was well back up. So he 114 00:06:09,880 --> 00:06:13,880 Speaker 1: had been in two weeks prior. We put four tires 115 00:06:13,880 --> 00:06:16,520 Speaker 1: in an alignment on his wife's car, and two weeks 116 00:06:16,560 --> 00:06:18,479 Speaker 1: later he had a nail. He picked up a nail 117 00:06:18,480 --> 00:06:19,880 Speaker 1: in one of the tires. I forget which one, the 118 00:06:19,960 --> 00:06:23,599 Speaker 1: right front, left front. So he came in one morning, 119 00:06:23,680 --> 00:06:26,000 Speaker 1: no appointment, and that's fine, right, you know, it was 120 00:06:26,000 --> 00:06:29,000 Speaker 1: Friday morning, and you know we're there to help if 121 00:06:29,000 --> 00:06:31,640 Speaker 1: we can. And fortunately we had the slot. We jumped 122 00:06:31,680 --> 00:06:33,160 Speaker 1: on it right away. We got him in and out, 123 00:06:34,240 --> 00:06:36,800 Speaker 1: and you know, we had some conversation. We started talking 124 00:06:36,800 --> 00:06:39,640 Speaker 1: about service, we started talking about repair shops, we started 125 00:06:39,680 --> 00:06:44,560 Speaker 1: talking about what is value. And I had to remind 126 00:06:44,640 --> 00:06:47,800 Speaker 1: him because he and I don't think he realized he 127 00:06:47,839 --> 00:06:50,000 Speaker 1: did this. It was just an off the cuff comment 128 00:06:50,040 --> 00:06:52,560 Speaker 1: about how the dealer was cheaper than us when it 129 00:06:52,600 --> 00:06:56,560 Speaker 1: came to buying tires, and he said, but that's usually 130 00:06:56,600 --> 00:06:58,680 Speaker 1: the case, right, the dealer is usually cheaper than a 131 00:06:58,720 --> 00:07:01,719 Speaker 1: small shop. Well, I don't know about that. I think 132 00:07:01,880 --> 00:07:07,719 Speaker 1: I think dealerships have the power to price certain things 133 00:07:08,360 --> 00:07:11,600 Speaker 1: less than smaller repair shops because they're going to make 134 00:07:11,600 --> 00:07:13,360 Speaker 1: it up on the bigger tickets. Listen, at the end 135 00:07:13,400 --> 00:07:15,320 Speaker 1: of the day, you get to the number however you 136 00:07:15,360 --> 00:07:17,840 Speaker 1: want to get to it. There's a reason you can 137 00:07:17,880 --> 00:07:19,960 Speaker 1: walk into a seven eleven and they'll charge you twelve 138 00:07:20,000 --> 00:07:21,840 Speaker 1: dollars for a half gallon of milk that you can 139 00:07:21,880 --> 00:07:24,480 Speaker 1: go down the street to the supermarket and pay six 140 00:07:24,520 --> 00:07:26,880 Speaker 1: dollars for. Why do you pay that twelve dollars? The 141 00:07:26,920 --> 00:07:30,640 Speaker 1: six dollars difference is for the convenience of not having 142 00:07:30,720 --> 00:07:34,160 Speaker 1: to go into the supermarket, I guess. But for me, 143 00:07:34,200 --> 00:07:35,840 Speaker 1: I always go to the supermarket. I don't go to 144 00:07:35,840 --> 00:07:40,360 Speaker 1: seven eleven. Six bucks is six bucks. But my point 145 00:07:40,400 --> 00:07:43,080 Speaker 1: becomes that I have to remember all that. I have 146 00:07:43,080 --> 00:07:45,160 Speaker 1: to remember why if I'm at seven eleven, why I'm 147 00:07:45,160 --> 00:07:48,320 Speaker 1: paying that extra six dollars. And I had a kind 148 00:07:48,320 --> 00:07:50,600 Speaker 1: of remind Alex, Alex, there's a reason why you're here. 149 00:07:50,640 --> 00:07:52,640 Speaker 1: There's a reason why you were willing to spend a 150 00:07:52,640 --> 00:07:55,040 Speaker 1: couple of extra three hundred dollars to buy tires from us. 151 00:07:55,560 --> 00:07:57,800 Speaker 1: And I try to explain to him and point out 152 00:07:57,840 --> 00:07:59,840 Speaker 1: as gently as I could it's because of the value, 153 00:08:00,120 --> 00:08:03,960 Speaker 1: because of the consideration, is because of the care. And 154 00:08:04,080 --> 00:08:06,240 Speaker 1: I had to remind him of the time what really 155 00:08:06,360 --> 00:08:10,200 Speaker 1: cemented him as one of ours for now, all right, 156 00:08:10,240 --> 00:08:12,320 Speaker 1: because I don't think I think all customers have an 157 00:08:12,360 --> 00:08:15,120 Speaker 1: expiration date, I really do. I think that something happens 158 00:08:15,160 --> 00:08:18,040 Speaker 1: along the way. They're like milk, and they just expire 159 00:08:18,200 --> 00:08:22,240 Speaker 1: and for whatever reason, because you kind of find out 160 00:08:22,280 --> 00:08:25,880 Speaker 1: what people are made of. But for Alex, I had 161 00:08:25,880 --> 00:08:27,480 Speaker 1: to remind him of the time when he first brought 162 00:08:27,520 --> 00:08:29,200 Speaker 1: us his Honda and had an oil leak, and he 163 00:08:29,560 --> 00:08:31,640 Speaker 1: went back to the dealer because it was under warranty 164 00:08:31,720 --> 00:08:34,200 Speaker 1: and they said there was no problem. Found that he 165 00:08:34,240 --> 00:08:36,319 Speaker 1: brought it back to us and there was an oil leak, 166 00:08:36,360 --> 00:08:37,600 Speaker 1: and he went back to the dealer and this went 167 00:08:37,640 --> 00:08:41,120 Speaker 1: on three times, and I worked with them, and I 168 00:08:41,160 --> 00:08:42,880 Speaker 1: was very patient, and I just sat there and I 169 00:08:42,920 --> 00:08:46,400 Speaker 1: waited and I watched and the third time when he left, 170 00:08:46,400 --> 00:08:48,640 Speaker 1: I said, listen, do me a favor. Have the dealership 171 00:08:48,720 --> 00:08:51,719 Speaker 1: call me. I am happy to talk to them, all right. 172 00:08:51,760 --> 00:08:53,600 Speaker 1: If they say there's no oil leak, I'm going to 173 00:08:53,640 --> 00:08:55,960 Speaker 1: explain to them exactly where it is and exactly what 174 00:08:56,040 --> 00:08:58,760 Speaker 1: I think it is. So the dealership he went in, 175 00:08:58,760 --> 00:09:00,880 Speaker 1: and there was, of course, there was the logatory argument 176 00:09:00,880 --> 00:09:04,319 Speaker 1: that you always have, because you can't walk into another 177 00:09:04,320 --> 00:09:07,079 Speaker 1: repair shop and say, my mechanic said, because your mechanic 178 00:09:07,120 --> 00:09:08,960 Speaker 1: has to be an idiot, because we're smarter than him, 179 00:09:08,960 --> 00:09:10,520 Speaker 1: even though you're here trying to get a problem fixed. 180 00:09:10,520 --> 00:09:14,000 Speaker 1: For the third time, So the dealership called me up 181 00:09:14,000 --> 00:09:17,440 Speaker 1: and it was, you know, back and forth, and it 182 00:09:17,480 --> 00:09:19,839 Speaker 1: was a little bit of snarkiness, I got to say 183 00:09:19,840 --> 00:09:22,040 Speaker 1: on their part, they weren't exactly the most open to 184 00:09:22,080 --> 00:09:24,760 Speaker 1: the conversation. And then I sort of calmed them down 185 00:09:24,800 --> 00:09:27,240 Speaker 1: and got into see did you look here, did you 186 00:09:27,280 --> 00:09:29,440 Speaker 1: look there? Did you consider this? And he went, oh, yeah, no, 187 00:09:29,480 --> 00:09:31,240 Speaker 1: And then they called me back about twenty minutes later 188 00:09:31,240 --> 00:09:33,960 Speaker 1: they said, yeah, you're right, there's an oil leak. I said, right, 189 00:09:34,320 --> 00:09:35,640 Speaker 1: I said, and you're going to tell me it's this, 190 00:09:35,720 --> 00:09:36,960 Speaker 1: and I'm going to tell you it's not, and then 191 00:09:37,000 --> 00:09:38,280 Speaker 1: you're going to do this, and then I'm going to 192 00:09:38,320 --> 00:09:39,679 Speaker 1: do that, and then I'm going to tell you to 193 00:09:39,720 --> 00:09:43,800 Speaker 1: go and look at this, and that's going to fix 194 00:09:43,840 --> 00:09:48,040 Speaker 1: the problem. And it did. It kind of went just 195 00:09:48,160 --> 00:09:51,840 Speaker 1: that way. And listen, I was just lucky. I knew 196 00:09:51,840 --> 00:09:53,760 Speaker 1: the car line, I knew where the leaks developed. I'd 197 00:09:53,800 --> 00:09:55,760 Speaker 1: seen it a half a dozen, if not a dozen 198 00:09:55,800 --> 00:09:59,560 Speaker 1: times before. And that's not the point. The point is 199 00:10:01,000 --> 00:10:02,880 Speaker 1: I took time out of my day that I didn't 200 00:10:02,880 --> 00:10:05,960 Speaker 1: get paid for. Frankly, okay, because I'm there eight hours 201 00:10:06,000 --> 00:10:07,480 Speaker 1: a day, I'm there ten hours a day. I try 202 00:10:07,480 --> 00:10:10,560 Speaker 1: to get paid for eight, all right, because the knowledge 203 00:10:10,600 --> 00:10:12,360 Speaker 1: I have in my head is what makes me my living, 204 00:10:12,679 --> 00:10:15,200 Speaker 1: because of my experience, because of what I've done. Because 205 00:10:15,320 --> 00:10:17,920 Speaker 1: that's how mechanics are. Why do you go to a dentist. 206 00:10:17,960 --> 00:10:20,199 Speaker 1: Why do you walk into a doctor's office a dentist 207 00:10:20,559 --> 00:10:22,719 Speaker 1: and spend two thousand dollars on a root canal and 208 00:10:22,760 --> 00:10:24,960 Speaker 1: you're in there for forty five minutes. Somebody explained the 209 00:10:24,960 --> 00:10:27,880 Speaker 1: cost of that to me. Because the guy who's got 210 00:10:27,880 --> 00:10:29,960 Speaker 1: his hands in your mouth with a drill operating at 211 00:10:30,000 --> 00:10:31,880 Speaker 1: ten thousand rpm you want to make sure that he's 212 00:10:31,920 --> 00:10:35,439 Speaker 1: the best. And I understand that one hundred percent, no argument. 213 00:10:36,880 --> 00:10:39,880 Speaker 1: But when it comes to auto repair, we're very judgmental 214 00:10:40,800 --> 00:10:43,000 Speaker 1: and we're very forgetful. So I want you to work 215 00:10:43,000 --> 00:10:46,719 Speaker 1: on your memory going forward, all right, because I tell 216 00:10:46,720 --> 00:10:48,280 Speaker 1: you this with love, and I tell you this with 217 00:10:48,320 --> 00:10:50,800 Speaker 1: the hope that you'll start to look at auto repair 218 00:10:50,880 --> 00:10:54,800 Speaker 1: and value it for what it is that in the 219 00:10:54,840 --> 00:10:58,560 Speaker 1: hands of a good technician, an automobile can run to 220 00:10:58,640 --> 00:11:01,600 Speaker 1: two in three hundred thousand mine. It can keep you safe, 221 00:11:01,600 --> 00:11:06,760 Speaker 1: it can keep you in a reliable position. We're all 222 00:11:06,760 --> 00:11:08,160 Speaker 1: going to travel, well, a lot of us are going 223 00:11:08,200 --> 00:11:10,040 Speaker 1: to travel this week, right it's Thanksgiving. A lot of 224 00:11:10,080 --> 00:11:14,040 Speaker 1: America is hitting the road and they're going out to 225 00:11:14,040 --> 00:11:16,720 Speaker 1: see family. And I wonder, what'll we really appreciate the 226 00:11:16,760 --> 00:11:19,400 Speaker 1: fact that we're able to get into this four thousand 227 00:11:19,480 --> 00:11:22,439 Speaker 1: pound or better vehicle and travel at speeds of seventy 228 00:11:22,440 --> 00:11:24,400 Speaker 1: five eighty miles an hour for a couple of two 229 00:11:24,440 --> 00:11:26,520 Speaker 1: and a half three hours. Because that's what Triple A says, 230 00:11:26,840 --> 00:11:29,520 Speaker 1: the average distance to travel to go see family on 231 00:11:29,600 --> 00:11:32,920 Speaker 1: Thanksgiving is and get their safe and get their dry 232 00:11:33,400 --> 00:11:35,360 Speaker 1: and then travel home either late at night or early 233 00:11:35,440 --> 00:11:38,560 Speaker 1: the next morning after the turkey hangover, and thank the 234 00:11:38,640 --> 00:11:42,240 Speaker 1: mechanic when you're sitting around the Thanksgiving table this week. 235 00:11:42,640 --> 00:11:45,319 Speaker 1: Want you when they say what are you thankful for? Hey, 236 00:11:45,640 --> 00:11:47,800 Speaker 1: I'm thankful for a good mechanic. That would be nice 237 00:11:47,840 --> 00:11:51,400 Speaker 1: to hear. I probably won't, but I'll be listening. Hello, 238 00:11:51,440 --> 00:11:53,120 Speaker 1: and welcome Ron and Andy and the car doctor here 239 00:11:53,120 --> 00:11:55,520 Speaker 1: at eight five five five six zero nine nine zero zero, 240 00:11:55,520 --> 00:11:58,000 Speaker 1: here to take your calls and answer your questions. One 241 00:11:58,000 --> 00:11:59,679 Speaker 1: of the questions I keep getting is Ron, I want 242 00:11:59,720 --> 00:12:01,600 Speaker 1: to teach? Sure, Ron, I want a coffee cup. Well, 243 00:12:01,600 --> 00:12:04,240 Speaker 1: you're gonna get your chance. Somewhere in the next two 244 00:12:04,240 --> 00:12:05,960 Speaker 1: and a half to three weeks. The store is gonna 245 00:12:05,960 --> 00:12:07,840 Speaker 1: open up online because we put a we put a 246 00:12:07,840 --> 00:12:10,360 Speaker 1: merchandise line together. We've got a store being built out 247 00:12:10,400 --> 00:12:13,240 Speaker 1: on the web and it should be up because we 248 00:12:13,360 --> 00:12:16,240 Speaker 1: just can't keep up with the demand. And frankly, we 249 00:12:16,320 --> 00:12:17,719 Speaker 1: know you guys want it, so we're gonna give it 250 00:12:17,720 --> 00:12:19,480 Speaker 1: to you. So you can look forward to that. But 251 00:12:19,559 --> 00:12:21,679 Speaker 1: keep in mind, this hour is always eight five five 252 00:12:21,720 --> 00:12:24,120 Speaker 1: five six zero nine nine zero zero is the phone number. 253 00:12:24,520 --> 00:12:26,040 Speaker 1: You give me a call right if we get back 254 00:12:26,040 --> 00:12:27,800 Speaker 1: and we can talk about your car and it's problem. 255 00:12:27,840 --> 00:12:30,280 Speaker 1: I'm Ronning Anie in the car doctor. Don't go away. 256 00:12:38,080 --> 00:12:42,640 Speaker 4: Gone, whether it's a little red Corvette or you go. 257 00:12:43,000 --> 00:12:45,240 Speaker 4: You've come to the right place to get that car fixed. 258 00:12:45,480 --> 00:12:47,880 Speaker 4: Ron An Aye in the car doctor eight five five 259 00:12:48,000 --> 00:12:50,360 Speaker 4: five six zero nine nine zero zero. 260 00:12:50,679 --> 00:12:53,920 Speaker 1: Now back to ron Hey, let's go over and talk 261 00:12:53,960 --> 00:12:56,839 Speaker 1: to Let's go to Herb in Louisiana. Herb. Welcome to 262 00:12:56,880 --> 00:12:58,160 Speaker 1: the car doctor, sir, How can I help? 263 00:12:58,480 --> 00:13:02,199 Speaker 5: Yes, sir, good morning or good afternoon. 264 00:13:03,160 --> 00:13:05,120 Speaker 6: I've got an O two Florida. 265 00:13:04,800 --> 00:13:08,120 Speaker 5: F one fifty and I've got clunking in the right 266 00:13:08,120 --> 00:13:14,040 Speaker 5: front side. It sounds like, Okay, I've had my suspension 267 00:13:14,120 --> 00:13:17,240 Speaker 5: replaced numerous times. I've kept up on it. It's I've 268 00:13:17,280 --> 00:13:24,480 Speaker 5: got almost three hundred thousand and it clunks after I 269 00:13:24,520 --> 00:13:28,440 Speaker 5: stop and as I go, just a clunk and it 270 00:13:28,600 --> 00:13:29,840 Speaker 5: sounds like it's coming from. 271 00:13:29,720 --> 00:13:35,600 Speaker 1: The right front like something's shifting. Yeah, okay, sir, if 272 00:13:35,679 --> 00:13:39,559 Speaker 1: you if you stop the truck using the parking brake, 273 00:13:39,920 --> 00:13:42,160 Speaker 1: not the regular break, does it clunk. 274 00:13:43,920 --> 00:13:46,120 Speaker 7: I haven't tried that, okay, but you got. 275 00:13:45,920 --> 00:13:46,560 Speaker 1: To do it slow? 276 00:13:46,920 --> 00:13:47,240 Speaker 3: All right? 277 00:13:47,280 --> 00:13:48,800 Speaker 1: Well, well will it do it slow? 278 00:13:48,840 --> 00:13:48,960 Speaker 7: Her. 279 00:13:49,360 --> 00:13:51,920 Speaker 1: If you're doing twenty miles an hour and you and 280 00:13:51,960 --> 00:13:53,680 Speaker 1: you apply the brake, will it will it make the 281 00:13:53,720 --> 00:13:55,120 Speaker 1: clunk as it comes to a halt? 282 00:13:57,320 --> 00:13:59,720 Speaker 5: I have no idea. Honestly, I don't use the parking brake. 283 00:13:59,880 --> 00:14:02,040 Speaker 1: No, no, not the parking break. I'm back to the 284 00:14:02,040 --> 00:14:04,200 Speaker 1: regular break. I'm sorry. I mean to confuse you. If 285 00:14:04,240 --> 00:14:06,800 Speaker 1: you just if we're just doing if we're doing twenty 286 00:14:06,800 --> 00:14:08,719 Speaker 1: miles an hour, creeping along in a parking lot, and 287 00:14:08,760 --> 00:14:11,959 Speaker 1: we apply the break normal conditions, will the clunk happen? 288 00:14:15,160 --> 00:14:20,120 Speaker 5: I don't think it does. It's almost like it it 289 00:14:20,160 --> 00:14:21,760 Speaker 5: has to happen at a complete stop. 290 00:14:22,520 --> 00:14:28,440 Speaker 1: So, in other words, you're slowing down and it clunks 291 00:14:28,680 --> 00:14:31,680 Speaker 1: when just as the truck's about to creep to a halt. 292 00:14:35,040 --> 00:14:41,520 Speaker 5: Yes, I mean basically as it's stopping. I mean sometimes 293 00:14:41,520 --> 00:14:43,920 Speaker 5: it could be just the forward you know, after stopping. 294 00:14:44,480 --> 00:14:46,800 Speaker 5: I make a complete stop, and it seems like the 295 00:14:46,840 --> 00:14:49,600 Speaker 5: front you know, might rock forward a little bit. Okay, 296 00:14:49,720 --> 00:14:50,760 Speaker 5: that's when it does. 297 00:14:50,600 --> 00:14:53,280 Speaker 1: It, all right. So in other words, if I were 298 00:14:53,320 --> 00:14:55,800 Speaker 1: to describe this, if I can, you're driving along forty 299 00:14:55,800 --> 00:14:58,840 Speaker 1: miles an hour, you step on the break, it takes 300 00:14:58,880 --> 00:15:02,960 Speaker 1: you ten seconds to come to a stop. You don't 301 00:15:02,960 --> 00:15:05,160 Speaker 1: hear the clunk in second ten. You don't hear the 302 00:15:05,240 --> 00:15:08,600 Speaker 1: clunk in second five. You might hear the clunk somewhere 303 00:15:08,640 --> 00:15:15,000 Speaker 1: around second two to one zero. Yes, okay, And that's 304 00:15:15,080 --> 00:15:17,960 Speaker 1: that's important to note, right, because it's the mass of 305 00:15:18,000 --> 00:15:21,880 Speaker 1: the trucks as inertia is allowing things to slow down. 306 00:15:21,880 --> 00:15:24,360 Speaker 1: It's the physics and the full weight of being put 307 00:15:24,400 --> 00:15:27,280 Speaker 1: on whatever it's being put on, of course, with this 308 00:15:27,400 --> 00:15:31,280 Speaker 1: agent mileage. All right, Now you've done suspension, you said 309 00:15:31,800 --> 00:15:35,680 Speaker 1: when you say the suspension has been replaced, define suspension. 310 00:15:35,720 --> 00:15:38,080 Speaker 1: What's been replaced. 311 00:15:38,720 --> 00:15:43,359 Speaker 5: From swaybar bushings, every ball joint shocks. 312 00:15:43,480 --> 00:15:43,840 Speaker 1: Okay. 313 00:15:45,560 --> 00:15:47,760 Speaker 5: There was one point where I had a leveling kit 314 00:15:47,880 --> 00:15:50,200 Speaker 5: on it, all right, and it seemed to started making 315 00:15:50,200 --> 00:15:52,600 Speaker 5: that noise when I put that on. But I had 316 00:15:52,600 --> 00:15:58,240 Speaker 5: them removed and it's back to the regular stock ride 317 00:15:58,240 --> 00:16:02,560 Speaker 5: height and it's just it's still doing it, okay. 318 00:16:02,680 --> 00:16:07,240 Speaker 1: Coil spring front suspension correct, yes, okay. And it's it's 319 00:16:07,400 --> 00:16:13,320 Speaker 1: split wishbone, yes, two separate ibeams, so to speak, one 320 00:16:13,360 --> 00:16:15,920 Speaker 1: for each side. It's it's cannon levered. Not that you 321 00:16:15,960 --> 00:16:18,160 Speaker 1: see that from the outside, but it's got it's got 322 00:16:18,200 --> 00:16:20,880 Speaker 1: separate wishbone front suspension. Correct, this is an O two 323 00:16:21,000 --> 00:16:21,640 Speaker 1: f one fifty. 324 00:16:23,000 --> 00:16:25,840 Speaker 5: Well, I mean it's if wishbone you mean upper and 325 00:16:25,880 --> 00:16:27,360 Speaker 5: lower control arms. 326 00:16:27,080 --> 00:16:30,920 Speaker 1: It has it has upper and lower control arms, or 327 00:16:30,960 --> 00:16:33,880 Speaker 1: it has a lower it has an upper control arm 328 00:16:34,000 --> 00:16:37,400 Speaker 1: and a lower I beam, so to speak. 329 00:16:40,280 --> 00:16:43,480 Speaker 5: Well, always know if I'm thinking of the I beams 330 00:16:43,520 --> 00:16:47,360 Speaker 5: that I normally think of it, it doesn't have I beams. 331 00:16:47,440 --> 00:16:49,560 Speaker 1: Okay, this is a lower control arm. 332 00:16:49,720 --> 00:16:54,680 Speaker 5: Lower the lower control arm basically matches the upperper as 333 00:16:54,680 --> 00:16:56,840 Speaker 5: far as it's geometry. 334 00:16:56,960 --> 00:17:01,000 Speaker 1: Okay, so this is this is a two wheel drive, yes, okay, 335 00:17:01,240 --> 00:17:02,920 Speaker 1: that's why. All right, So this is a two wheel 336 00:17:02,960 --> 00:17:08,479 Speaker 1: drive truck. So you know, if we were at the shop, 337 00:17:08,960 --> 00:17:12,080 Speaker 1: all right, the first thing that would happen here is 338 00:17:12,080 --> 00:17:15,280 Speaker 1: once we replicate the problem I'm going to in the 339 00:17:15,320 --> 00:17:17,520 Speaker 1: parking lot, I'm gonna do if I can, if I 340 00:17:17,520 --> 00:17:19,520 Speaker 1: can get it to happen from ten miles an hour 341 00:17:19,640 --> 00:17:22,720 Speaker 1: down right, which it sounds like I can, because it's 342 00:17:22,800 --> 00:17:25,600 Speaker 1: it's not the speed, it's the act of stopping. So 343 00:17:25,680 --> 00:17:29,040 Speaker 1: if I'm stopping from ten miles an hour or forty 344 00:17:29,080 --> 00:17:31,200 Speaker 1: miles an hour, and this is important to know, you 345 00:17:31,240 --> 00:17:35,160 Speaker 1: should test this all right, I'm gonna get the noise correct. 346 00:17:35,960 --> 00:17:36,760 Speaker 7: Yes, okay. 347 00:17:37,320 --> 00:17:40,600 Speaker 1: So it's gonna be a matter of what's shifting, and 348 00:17:40,640 --> 00:17:43,160 Speaker 1: I'm gonna have somebody stand outside, and usually it's mirror, 349 00:17:43,160 --> 00:17:45,240 Speaker 1: it's Danny, it's one or the other, and we'll look 350 00:17:45,280 --> 00:17:48,520 Speaker 1: to see is the wheel kicking back on one side or 351 00:17:48,520 --> 00:17:52,119 Speaker 1: the other. All right, We're looking to see something shift, 352 00:17:52,400 --> 00:17:54,800 Speaker 1: and if it is, I'm going to start to think 353 00:17:54,840 --> 00:17:57,600 Speaker 1: about control arm, inner bushings, going to the frame, perch, 354 00:17:57,840 --> 00:17:59,520 Speaker 1: sit tight, Herb, let me pull over. Take this pluse. 355 00:17:59,560 --> 00:18:01,200 Speaker 1: When we come back, will continue. We'll pick up where 356 00:18:01,200 --> 00:18:03,240 Speaker 1: we left off. I'm running any in the car, doctor, 357 00:18:03,359 --> 00:18:04,399 Speaker 1: We'll be back right after this. 358 00:18:04,480 --> 00:18:38,359 Speaker 7: Don't go away. 359 00:18:27,440 --> 00:18:42,160 Speaker 8: The Dojamma, Hey, welcome back, running Indy of the card Doctor. 360 00:18:42,200 --> 00:18:46,200 Speaker 1: We're here talking to Herbert Louisiana. Herb, you're still there, yes, sir. 361 00:18:46,359 --> 00:18:48,959 Speaker 1: So you know, let's do the simple things first. If 362 00:18:49,000 --> 00:18:50,439 Speaker 1: we if we're doing ten miles an hour in a 363 00:18:50,440 --> 00:18:52,360 Speaker 1: parking lot, and as that truck slows down as we're 364 00:18:52,359 --> 00:18:55,480 Speaker 1: applying the regular break and it makes that popping noise, 365 00:18:55,920 --> 00:18:58,920 Speaker 1: all right, maybe we'll see something shifting. Having somebody look 366 00:18:58,960 --> 00:19:02,240 Speaker 1: at both front wheel left, then right. Okay, we don't 367 00:19:02,240 --> 00:19:03,840 Speaker 1: want to assume that's just right side, even though you 368 00:19:03,880 --> 00:19:06,600 Speaker 1: think it is. Let's just verify that, all right. You know, 369 00:19:06,680 --> 00:19:09,639 Speaker 1: typically if we've got a worn control arm, bushing or 370 00:19:09,720 --> 00:19:14,120 Speaker 1: something based on age, you know, we'll see we'll see 371 00:19:14,119 --> 00:19:17,080 Speaker 1: the wheel shift. And when I say shift, I'm talking 372 00:19:17,160 --> 00:19:20,480 Speaker 1: watch closely the distance between the tire and the back 373 00:19:20,520 --> 00:19:23,320 Speaker 1: of the wheelwll on each side. You know, if it's 374 00:19:23,400 --> 00:19:27,440 Speaker 1: if it's three inches when you're driving along, it should 375 00:19:27,480 --> 00:19:29,480 Speaker 1: stay three inches all of a sudden. It shouldn't shift 376 00:19:29,520 --> 00:19:31,240 Speaker 1: down and get down to two and a half and two. 377 00:19:31,520 --> 00:19:35,480 Speaker 1: It means something shifting, all right. Number one, Number two, 378 00:19:36,000 --> 00:19:39,159 Speaker 1: Try the same thing, same speed, and you have to 379 00:19:39,160 --> 00:19:40,679 Speaker 1: be going slow. I don't want you to put the 380 00:19:40,680 --> 00:19:43,920 Speaker 1: parking brake on going fast, but just slow the truck 381 00:19:43,960 --> 00:19:48,600 Speaker 1: down using the parking brake. If the noise isn't there, 382 00:19:49,040 --> 00:19:51,320 Speaker 1: then we know the brake is pull it. You know, 383 00:19:51,359 --> 00:19:54,200 Speaker 1: when you apply the brake, you're stopping the road or 384 00:19:54,240 --> 00:19:56,480 Speaker 1: you're you're loading the suspension in the in the front 385 00:19:56,480 --> 00:20:00,560 Speaker 1: two corners, You're you're causing the die ynamics and the 386 00:20:00,560 --> 00:20:02,840 Speaker 1: physics of the moment to change in that In that 387 00:20:02,880 --> 00:20:04,920 Speaker 1: there's a load being placed. At least it'll tell you, hey, 388 00:20:05,000 --> 00:20:08,280 Speaker 1: is it break related or the breaks you know causing it? 389 00:20:08,400 --> 00:20:10,760 Speaker 1: If you gently apply the break, does it make the noise? 390 00:20:10,800 --> 00:20:10,919 Speaker 3: Not? 391 00:20:11,040 --> 00:20:14,280 Speaker 1: Does it all not? Allow the noise to happen? All right? 392 00:20:14,480 --> 00:20:16,320 Speaker 1: Just some different things to play with to look for. 393 00:20:16,840 --> 00:20:19,400 Speaker 1: Then I want it up in the air, all right. 394 00:20:19,480 --> 00:20:22,280 Speaker 1: I want it on a lift, even though you know 395 00:20:22,320 --> 00:20:25,760 Speaker 1: you've done swaybar, bushings and links. What if we disconnect 396 00:20:25,800 --> 00:20:28,919 Speaker 1: the swaybar. If we disconnect the links on each side 397 00:20:29,680 --> 00:20:33,920 Speaker 1: and stop, does the noise go away? All right? If 398 00:20:33,960 --> 00:20:36,280 Speaker 1: it doesn't, then we can eliminate the sway bar. It's 399 00:20:36,280 --> 00:20:40,359 Speaker 1: got nothing to do with that, all right. Next, I 400 00:20:40,400 --> 00:20:42,960 Speaker 1: want to go over all the suspension nuts and bolts. 401 00:20:43,320 --> 00:20:45,560 Speaker 1: It's got three hundred thousand miles on it, it's twenty 402 00:20:45,560 --> 00:20:48,399 Speaker 1: two years old. What's loose? 403 00:20:49,000 --> 00:20:49,199 Speaker 7: You know? 404 00:20:49,400 --> 00:20:52,199 Speaker 1: Sometimes it's just a simple matter of tightening things to 405 00:20:52,280 --> 00:20:56,440 Speaker 1: find what's failing. Things have stretched, things have worn out, 406 00:20:56,760 --> 00:21:01,280 Speaker 1: things have loosened up, all right, you know? Going back 407 00:21:01,520 --> 00:21:03,640 Speaker 1: where are we twenty twenty four? Going back the early 408 00:21:03,680 --> 00:21:06,960 Speaker 1: two thousands, there were issues with jeeps of that era 409 00:21:07,840 --> 00:21:10,720 Speaker 1: where we would literally make it part of their winter 410 00:21:10,800 --> 00:21:12,960 Speaker 1: get ready where we would go over the front suspension 411 00:21:13,000 --> 00:21:14,480 Speaker 1: with a big you know, we had a two foot 412 00:21:14,520 --> 00:21:17,639 Speaker 1: breaker bar in a socket. We'd stand there for thirty 413 00:21:17,640 --> 00:21:20,840 Speaker 1: five minutes and just tighten everything. Everything had a nasty 414 00:21:20,880 --> 00:21:25,000 Speaker 1: habit of loosening up that generation jeep, especially as the 415 00:21:25,080 --> 00:21:30,720 Speaker 1: accumulated mileage. All right, Then, last, how about a pride bar. 416 00:21:30,880 --> 00:21:34,320 Speaker 1: Just double check the front suspension bushings, where the control 417 00:21:34,440 --> 00:21:39,879 Speaker 1: arms meet the frame, anything worn wearing, anything where a 418 00:21:39,880 --> 00:21:42,600 Speaker 1: bolt is worn out causing it to shift on the shoulder. 419 00:21:43,960 --> 00:21:47,520 Speaker 1: And then really, last, does your mechanic most mechanics have 420 00:21:47,560 --> 00:21:49,840 Speaker 1: a post style lift. Does he have a drive on lift? 421 00:21:52,440 --> 00:21:52,640 Speaker 5: No? 422 00:21:52,680 --> 00:21:53,080 Speaker 3: He does not? 423 00:21:53,280 --> 00:21:54,760 Speaker 1: All right, if we could get it, If we could 424 00:21:54,760 --> 00:21:57,640 Speaker 1: get our hands on a drive on lift, and that's 425 00:21:57,760 --> 00:21:59,480 Speaker 1: you know. That might be part of the problem too, 426 00:21:59,560 --> 00:22:04,840 Speaker 1: is that the dynamics of suspension hanging versus fully loaded 427 00:22:04,880 --> 00:22:09,639 Speaker 1: as if it's on the ground, changes everything. Right, So 428 00:22:09,720 --> 00:22:11,480 Speaker 1: if we could get our hands onto a drive on 429 00:22:11,720 --> 00:22:16,879 Speaker 1: rack and repeat the process of a pry bar, things 430 00:22:16,960 --> 00:22:19,879 Speaker 1: might move more easily because now the suspension is in 431 00:22:19,960 --> 00:22:24,880 Speaker 1: an is in a loaded position but not causing the 432 00:22:24,920 --> 00:22:29,119 Speaker 1: control arms to be We're basically loading the system, allowing 433 00:22:29,119 --> 00:22:31,159 Speaker 1: the control arms to float if they're going to float, 434 00:22:31,400 --> 00:22:36,800 Speaker 1: is what I'm trying to say. Yeah, all right, So 435 00:22:37,080 --> 00:22:39,000 Speaker 1: and then last, of course, I want to make sure 436 00:22:39,280 --> 00:22:41,480 Speaker 1: you know, are we missing something? And this is why 437 00:22:41,520 --> 00:22:43,639 Speaker 1: I think we're you know, the break issue will tell 438 00:22:43,720 --> 00:22:45,920 Speaker 1: us something. You know, are we missing something? As simple? 439 00:22:46,040 --> 00:22:48,720 Speaker 1: Is this caliper rock? Do we have a caliper? That's 440 00:22:48,840 --> 00:22:52,399 Speaker 1: that's you know, con thunking because of rust or crud 441 00:22:52,440 --> 00:22:55,120 Speaker 1: or sticky or tight or something from age. That's why 442 00:22:55,160 --> 00:22:57,119 Speaker 1: I want to see if the parking brake makes any difference, 443 00:22:57,119 --> 00:23:01,320 Speaker 1: if the parking break makes it go away. So all right, 444 00:23:01,560 --> 00:23:03,720 Speaker 1: and then just because it is twenty two years old, 445 00:23:04,040 --> 00:23:06,520 Speaker 1: I'm gonna look very carefully at body mounts where the 446 00:23:06,520 --> 00:23:08,800 Speaker 1: bolts come through, and I'm actually going to try and 447 00:23:08,840 --> 00:23:11,800 Speaker 1: tighten the body mounts. You know, is this a loose 448 00:23:11,840 --> 00:23:14,679 Speaker 1: body you know, frame the body mount bushing or bolt? 449 00:23:16,080 --> 00:23:16,399 Speaker 3: Right? 450 00:23:18,080 --> 00:23:20,400 Speaker 5: All right, that's that's excellent. 451 00:23:20,600 --> 00:23:22,320 Speaker 1: That doesn't work in me, called back, I got other 452 00:23:22,359 --> 00:23:23,960 Speaker 1: places to go. I don't want to I want to 453 00:23:24,000 --> 00:23:28,200 Speaker 1: overload you, Roger. That all right, You're very welcome, sir. 454 00:23:28,200 --> 00:23:32,159 Speaker 1: You have a good Thanksgiving. Let's uh let's go to 455 00:23:32,440 --> 00:23:34,280 Speaker 1: uh well, you know, listen. I don't care. It's just 456 00:23:34,280 --> 00:23:36,680 Speaker 1: a broken car. Let's go to Tori in Upstate, New York. 457 00:23:37,040 --> 00:23:39,560 Speaker 1: Sorry Tory, all my answers, I'm done today. I'm only kidding. 458 00:23:39,760 --> 00:23:42,000 Speaker 1: So how can I help you? 459 00:23:42,320 --> 00:23:42,439 Speaker 5: One? 460 00:23:43,160 --> 00:23:46,160 Speaker 1: I got one for you, brother. How can I help well? 461 00:23:46,320 --> 00:23:50,719 Speaker 3: I have a ninety nine Chevy Dowel runs, runs beautiful. 462 00:23:52,119 --> 00:23:55,320 Speaker 3: It has three hundred and eighteen thousand miles on it. 463 00:23:55,480 --> 00:23:59,320 Speaker 3: Just broken in, Yeah, just broken in. It's got the 464 00:23:59,400 --> 00:24:03,639 Speaker 3: five seven and vortech. My problem for two winners now, 465 00:24:04,400 --> 00:24:08,600 Speaker 3: well two years period. It will not get to temperature. 466 00:24:09,600 --> 00:24:12,240 Speaker 3: It will go to one fifty five, which is the 467 00:24:12,280 --> 00:24:16,119 Speaker 3: first big mark on my gauge. And that's that. So 468 00:24:16,200 --> 00:24:21,040 Speaker 3: I'm only getting lukewarm heat. I have four thermostats, and 469 00:24:21,240 --> 00:24:26,160 Speaker 3: I've checked it when it's cold. The thermostats closed. I 470 00:24:26,200 --> 00:24:31,359 Speaker 3: have flutched the radiator, the heater core. I put the 471 00:24:31,400 --> 00:24:35,919 Speaker 3: heat sensor next to the thermostat in the gauge to 472 00:24:36,000 --> 00:24:38,359 Speaker 3: make sure that was right. You know, they look like 473 00:24:38,440 --> 00:24:42,400 Speaker 3: spartan plugs. Yep. One goes in the manifold. I replaced 474 00:24:42,480 --> 00:24:45,960 Speaker 3: both of the goals. I cannot get that vehicle. Usually 475 00:24:45,960 --> 00:24:51,080 Speaker 3: people have problems with a vehicle overheating. Mine's under mine's underheating. 476 00:24:51,240 --> 00:24:54,120 Speaker 3: So let me get mechanics figure it out. 477 00:24:54,240 --> 00:24:56,280 Speaker 1: Well, let me ask you this question. Has the mechanic 478 00:24:56,480 --> 00:25:01,680 Speaker 1: verified that the temperature is truly what the gauge says? 479 00:25:01,720 --> 00:25:03,600 Speaker 1: I don't want to go buy the car if you 480 00:25:03,600 --> 00:25:05,760 Speaker 1: didn't look at the dash gauge. If you didn't look 481 00:25:05,760 --> 00:25:08,640 Speaker 1: at the dash gauge, your concern is you have low 482 00:25:08,680 --> 00:25:09,280 Speaker 1: heat output. 483 00:25:09,359 --> 00:25:14,920 Speaker 3: Correct, Right, the motor itself, right. I actually put a 484 00:25:14,960 --> 00:25:18,119 Speaker 3: thermal gauge on it, right next to where the gauge 485 00:25:18,119 --> 00:25:21,080 Speaker 3: plugs in, right, and it was it was rate on. 486 00:25:21,200 --> 00:25:22,879 Speaker 3: It was like on seven. 487 00:25:23,240 --> 00:25:23,720 Speaker 1: Okay. 488 00:25:24,040 --> 00:25:27,639 Speaker 3: So after running it for like twenty minutes. 489 00:25:27,320 --> 00:25:30,399 Speaker 1: All right, and you've you've done the thermostat routine. 490 00:25:31,560 --> 00:25:35,600 Speaker 3: Three four times now, okay. Is the one ninety five? 491 00:25:35,720 --> 00:25:37,920 Speaker 3: I was hoping I could get one warmer butt the 492 00:25:38,080 --> 00:25:38,720 Speaker 3: don't make them? 493 00:25:38,920 --> 00:25:41,359 Speaker 1: Should you shouldn't have to? This is a one ninety five, 494 00:25:41,480 --> 00:25:43,680 Speaker 1: And I got asked. I got to ask the stupid questions. 495 00:25:43,720 --> 00:25:46,520 Speaker 1: It's installed correctly, right, I mean, it's kind of hard 496 00:25:46,520 --> 00:25:48,800 Speaker 1: to put an upside down, but I just I'm not there. 497 00:25:48,840 --> 00:25:50,800 Speaker 1: So I'm just wondering what mistake somebody's making on a 498 00:25:50,840 --> 00:25:54,800 Speaker 1: consistent basis. Uh, thermostat's installed correctly. If you take that 499 00:25:54,840 --> 00:25:59,000 Speaker 1: thermostat that's in the truck out right and put it 500 00:25:59,000 --> 00:26:01,680 Speaker 1: in a pan of boiling water, when does it open? 501 00:26:03,880 --> 00:26:06,240 Speaker 3: You didn't do that, You never actually put a thermostat 502 00:26:06,359 --> 00:26:08,600 Speaker 3: in the water, but it did open. And then when 503 00:26:08,600 --> 00:26:11,440 Speaker 3: I set it on the counter, clo Well. 504 00:26:11,200 --> 00:26:14,639 Speaker 1: Yeah, what's interesting is well here, wait, hang on a second. 505 00:26:14,640 --> 00:26:18,560 Speaker 1: What's interesting is that that thermostat, if it's a one 506 00:26:18,680 --> 00:26:23,840 Speaker 1: ninety five stat, it begins to open at one eight. Okay, 507 00:26:23,960 --> 00:26:28,639 Speaker 1: So I want to know, you know, listen, I'm not 508 00:26:28,760 --> 00:26:30,640 Speaker 1: thinking you are. It's been going on for a while 509 00:26:30,720 --> 00:26:32,159 Speaker 1: and I don't know if this is the answer or not. 510 00:26:32,200 --> 00:26:34,840 Speaker 1: I'm just trying to eliminate the possibilities because I'm always 511 00:26:34,840 --> 00:26:36,680 Speaker 1: looking for what's good, so I can tell you what's bad, 512 00:26:37,160 --> 00:26:39,359 Speaker 1: all right, you know. I want to see that thermostat 513 00:26:39,440 --> 00:26:41,280 Speaker 1: that's in the truck. I want to put it in 514 00:26:41,280 --> 00:26:42,840 Speaker 1: a pot of boiling water. I want to put a 515 00:26:42,840 --> 00:26:44,560 Speaker 1: thermometer in there, and I want to get the water 516 00:26:44,640 --> 00:26:46,520 Speaker 1: to I want to heat the water up, and I 517 00:26:46,520 --> 00:26:48,680 Speaker 1: want to see that thermostat begin to open at one eight. 518 00:26:49,560 --> 00:26:54,040 Speaker 1: If it opens at one's sixty. That's a problem just 519 00:26:54,200 --> 00:26:56,440 Speaker 1: because I I'm not there. But this is how I 520 00:26:56,440 --> 00:26:58,320 Speaker 1: would do it in the shop. I actually have at. 521 00:26:58,320 --> 00:26:59,880 Speaker 1: I actually saw the hot plate the other day. It's 522 00:26:59,880 --> 00:27:01,720 Speaker 1: been a while since I took it out. But I 523 00:27:01,760 --> 00:27:05,000 Speaker 1: would just I would create a hot pot, and you know, 524 00:27:05,080 --> 00:27:09,119 Speaker 1: what's what's my actual temperature range of my thermostat? Right 525 00:27:09,720 --> 00:27:11,080 Speaker 1: then I want to look at it. I want to 526 00:27:11,119 --> 00:27:14,119 Speaker 1: look at it on a scan tool. With that thermostat 527 00:27:14,119 --> 00:27:16,320 Speaker 1: that I verified, I want to look on a scan tool. 528 00:27:16,440 --> 00:27:18,639 Speaker 1: What does the scan tool see as far as temp? 529 00:27:19,080 --> 00:27:20,639 Speaker 1: I know what you're seeing. I want to see what 530 00:27:20,680 --> 00:27:22,600 Speaker 1: the computer's telling me. I just want to know. 531 00:27:23,960 --> 00:27:28,600 Speaker 3: All right, Okay, I'm obi OBD two. What would I 532 00:27:28,720 --> 00:27:31,159 Speaker 3: go to for just a temperature? 533 00:27:31,280 --> 00:27:33,679 Speaker 1: Yeah, just go look at coolant. There'll be a PID, 534 00:27:34,000 --> 00:27:36,760 Speaker 1: a parameter of identification. Just go look at a coolant PID. 535 00:27:37,040 --> 00:27:41,440 Speaker 1: You should see one ninety five. All right, okay, low heat, 536 00:27:41,800 --> 00:27:45,040 Speaker 1: low heat, low engine temper is an odd complaint. That's 537 00:27:45,040 --> 00:27:47,280 Speaker 1: why I'm being so it may sound silly, but I'm 538 00:27:47,320 --> 00:27:49,960 Speaker 1: just trying to be very specific because you're you're missing 539 00:27:49,960 --> 00:27:53,120 Speaker 1: a step somewhere, so I want to it is right, 540 00:27:53,240 --> 00:27:56,200 Speaker 1: it's it's it is. It is an odd complaint, all right? 541 00:27:56,359 --> 00:27:58,359 Speaker 1: So I want to see what temperature is the engine 542 00:27:58,400 --> 00:28:02,320 Speaker 1: actually at? Where's the therma stat open? All right? And 543 00:28:02,359 --> 00:28:04,560 Speaker 1: then I want to see if I've got low heat 544 00:28:04,600 --> 00:28:07,119 Speaker 1: at the core. I want to see what is the 545 00:28:07,160 --> 00:28:09,800 Speaker 1: temperature of the inlet and the outlet hoses. If you've 546 00:28:09,800 --> 00:28:12,120 Speaker 1: got a If you've got a thermal imager, great time 547 00:28:12,160 --> 00:28:15,680 Speaker 1: to use it. Does it does? Do all the temperatures match? 548 00:28:15,760 --> 00:28:18,080 Speaker 1: Do we really have a low heat complaint? Is there 549 00:28:18,119 --> 00:28:20,320 Speaker 1: any one spot of the engine that's hotter than the others? 550 00:28:20,560 --> 00:28:22,280 Speaker 1: Can you do that for me this week and call 551 00:28:22,359 --> 00:28:23,399 Speaker 1: me back in two weeks? 552 00:28:24,720 --> 00:28:29,040 Speaker 3: Yeah, other than I just felt my heater core hoses 553 00:28:29,320 --> 00:28:33,120 Speaker 3: and the inlet's a little hotter than the outlet, right, 554 00:28:33,280 --> 00:28:34,560 Speaker 3: I'm like it's to be. 555 00:28:34,960 --> 00:28:37,560 Speaker 1: But I want a temperature. I want an actual number. 556 00:28:38,640 --> 00:28:42,640 Speaker 3: Okay, put my heater rate or put my thermis, my thermalimits. 557 00:28:44,160 --> 00:28:45,680 Speaker 1: I want a number because then we're going to talk 558 00:28:45,680 --> 00:28:48,360 Speaker 1: about backflushing the heater core. That's what we're going to 559 00:28:48,400 --> 00:28:49,840 Speaker 1: talk about when you call me back and you tell 560 00:28:49,880 --> 00:28:51,520 Speaker 1: me all this is good, and the thermist that really 561 00:28:51,560 --> 00:28:53,880 Speaker 1: opens at one eighty and so forth, because if the 562 00:28:53,880 --> 00:28:56,280 Speaker 1: thermist that opens at one eight, it kind of makes 563 00:28:56,280 --> 00:28:57,400 Speaker 1: all the gauges look wrong. 564 00:28:57,600 --> 00:29:05,040 Speaker 3: Right, Okay, Ron, I'm not twice I've flushed my right direction. 565 00:29:05,960 --> 00:29:08,120 Speaker 1: But yeah, but just listen to me. Listen to me. 566 00:29:08,480 --> 00:29:10,960 Speaker 1: Just go get me a thermostat opening temperature. That's what 567 00:29:11,040 --> 00:29:13,720 Speaker 1: I want to know. All right, then you call me 568 00:29:13,760 --> 00:29:16,360 Speaker 1: back in Yeah, we'll talk. We'll talk in two weeks, 569 00:29:16,360 --> 00:29:19,520 Speaker 1: all right, brother, Okay, you got it, all right, kettle, 570 00:29:20,400 --> 00:29:23,880 Speaker 1: all right, thank you very much. You're very welcome. Yep. So, yeah, 571 00:29:23,880 --> 00:29:26,200 Speaker 1: we're just trying to follow specifics. There's a reason I'm 572 00:29:26,200 --> 00:29:28,760 Speaker 1: asking this question. Hey, five five five six zero nine 573 00:29:28,840 --> 00:29:37,720 Speaker 1: nine zero zero. I'll be back right after this. She's 574 00:29:37,840 --> 00:29:43,720 Speaker 1: real fine, my form nine, she's real fine. My my foe. 575 00:29:48,840 --> 00:29:51,840 Speaker 1: Well see, hey, welcome back. Let's uh, let's go to 576 00:29:51,920 --> 00:29:54,600 Speaker 1: Iowa and talk to Isaiah. Isaiah, welcome to the car, doctor, sir, 577 00:29:54,640 --> 00:29:55,200 Speaker 1: How can I help? 578 00:29:57,160 --> 00:29:58,120 Speaker 6: Thanks for taking my call. 579 00:29:58,200 --> 00:29:58,680 Speaker 1: You're welcome. 580 00:29:59,760 --> 00:30:01,960 Speaker 6: So, so I got a two thousand and nine Honda 581 00:30:02,000 --> 00:30:06,080 Speaker 6: Civic LX one point eight Leader. It's automatic to dan, 582 00:30:06,760 --> 00:30:08,920 Speaker 6: I had the power steering pump went out. I wouldn't 583 00:30:08,920 --> 00:30:12,680 Speaker 6: bother calling you about that normally, but the engine also 584 00:30:12,760 --> 00:30:16,360 Speaker 6: overheated because the serpentine went and I was trying to 585 00:30:16,360 --> 00:30:18,840 Speaker 6: get it home instead of having to get a toe 586 00:30:19,240 --> 00:30:22,760 Speaker 6: had that had the had A mechanic replaced the power 587 00:30:22,760 --> 00:30:24,640 Speaker 6: steering pump because the bolts are shared off and I 588 00:30:24,640 --> 00:30:28,120 Speaker 6: couldn't get at it. Then. I don't know if it 589 00:30:28,160 --> 00:30:30,200 Speaker 6: was right after that, but then it was throwing a 590 00:30:30,280 --> 00:30:34,200 Speaker 6: VBT variable valve timing code of two six four six 591 00:30:34,400 --> 00:30:36,600 Speaker 6: and two six four seven Does it throw? 592 00:30:36,800 --> 00:30:37,080 Speaker 3: Does it? 593 00:30:37,480 --> 00:30:39,520 Speaker 1: Does it throw the faults at the same time. 594 00:30:41,680 --> 00:30:46,240 Speaker 6: I mean both codes. Yes, I think so, but I 595 00:30:46,360 --> 00:30:49,120 Speaker 6: don't have a good way of diagnosing that, to be honest. 596 00:30:51,160 --> 00:30:54,080 Speaker 6: I replaced it with a I don't know if you 597 00:30:54,080 --> 00:30:58,120 Speaker 6: need the brand, but a oil pressure switch and selenoid, 598 00:30:58,200 --> 00:31:01,920 Speaker 6: you know, variable without timing oil pressure switched and solenoids 599 00:31:02,640 --> 00:31:06,120 Speaker 6: that I got lined. The code two six four six 600 00:31:06,240 --> 00:31:09,640 Speaker 6: came back. I like, disconnect the battery to try to 601 00:31:09,640 --> 00:31:12,160 Speaker 6: clear it still kept coming back. I took it to 602 00:31:12,240 --> 00:31:16,560 Speaker 6: mechanic for a diagnostics and the two six four seven 603 00:31:17,680 --> 00:31:20,600 Speaker 6: or I mean two six four seven would still come back. Sorry, 604 00:31:22,000 --> 00:31:26,840 Speaker 6: And so he was saying the oil PSI with the 605 00:31:26,960 --> 00:31:31,080 Speaker 6: VTech pressure sensor was not zero PSI at idol causing 606 00:31:31,120 --> 00:31:33,400 Speaker 6: the code reset and the engine lights come on. He 607 00:31:33,480 --> 00:31:37,280 Speaker 6: thinks it's the solent, the vtex solenoid and or the 608 00:31:37,280 --> 00:31:41,640 Speaker 6: pressure sensor switch associated with it. I can replace it 609 00:31:41,640 --> 00:31:44,600 Speaker 6: with a new like a better quality one. But I'm 610 00:31:44,600 --> 00:31:47,280 Speaker 6: also wondering if when that power steering pump it was 611 00:31:47,320 --> 00:31:49,360 Speaker 6: kind of flopping. I'm wondering if that could be like 612 00:31:49,360 --> 00:31:52,320 Speaker 6: a wiring issue. I can't really see well back there 613 00:31:52,360 --> 00:31:54,640 Speaker 6: because the tightness of that engine compartment. 614 00:31:54,800 --> 00:31:56,680 Speaker 1: Yeah. So when you say that, when you say the 615 00:31:56,680 --> 00:31:59,360 Speaker 1: power steering pump failed, Isaiah, you're saying it's sheared the 616 00:31:59,360 --> 00:32:00,520 Speaker 1: bolts off at the mounting. 617 00:32:01,880 --> 00:32:03,560 Speaker 7: Yeah, yeah, right. 618 00:32:03,680 --> 00:32:05,880 Speaker 6: You know, like I wouldn't. I wouldn't let that flop 619 00:32:06,000 --> 00:32:07,400 Speaker 6: like that. It was one of those like I was 620 00:32:07,440 --> 00:32:11,480 Speaker 6: trying to get home and and it I was like, 621 00:32:11,520 --> 00:32:14,520 Speaker 6: oh great. So I'm wondering if maybe AT yanked the wire. 622 00:32:14,600 --> 00:32:16,840 Speaker 6: But I can't Everything's wrapped up in there, so I 623 00:32:16,880 --> 00:32:21,200 Speaker 6: can't really check the wiring. Can I safely check for continuity? 624 00:32:21,480 --> 00:32:23,000 Speaker 6: Is there a risk that I can mess up? My 625 00:32:23,040 --> 00:32:24,080 Speaker 6: computers are. 626 00:32:25,840 --> 00:32:29,920 Speaker 1: Unplug at the computer end, right, get a pin out 627 00:32:29,960 --> 00:32:33,360 Speaker 1: of wiring. Here's a great example of having service information 628 00:32:34,120 --> 00:32:36,160 Speaker 1: all right, it sounds like you like to work on 629 00:32:36,240 --> 00:32:39,040 Speaker 1: your car. There's two things I'd be asking for the holidays. 630 00:32:39,320 --> 00:32:43,480 Speaker 1: One a subscription to do it yourself repair information. All right, 631 00:32:43,640 --> 00:32:46,040 Speaker 1: they're cheap, you know. You can get something like all 632 00:32:46,120 --> 00:32:48,520 Speaker 1: that of DIY for under one hundred bucks for the year, 633 00:32:48,600 --> 00:32:51,000 Speaker 1: and you'll have the exact same information as your repair shop. 634 00:32:51,040 --> 00:32:53,440 Speaker 1: And at least you're you're looking at good quality information. 635 00:32:54,080 --> 00:32:57,120 Speaker 1: All right. You can also get you can also get 636 00:32:57,120 --> 00:32:59,640 Speaker 1: a subscription to Mitchell. Mitchell one has their own DIY 637 00:32:59,680 --> 00:33:03,880 Speaker 1: information to same thing, same numbers, and at least at 638 00:33:03,920 --> 00:33:08,480 Speaker 1: least with proper information. Now you're armed, right, number number 639 00:33:08,520 --> 00:33:12,040 Speaker 1: one number give yeah, that'll oh yeah, that'll give you. 640 00:33:12,280 --> 00:33:15,800 Speaker 1: That will give you everything. The technician is looking at 641 00:33:15,920 --> 00:33:20,840 Speaker 1: everything I see you'll say, bulletins and all data d 642 00:33:21,240 --> 00:33:25,000 Speaker 1: D either one right, okay, all right, so you know, 643 00:33:25,080 --> 00:33:28,120 Speaker 1: let's go let's go look at that, all right, that's 644 00:33:28,200 --> 00:33:30,800 Speaker 1: number one, number two. You know, once you have the 645 00:33:30,880 --> 00:33:33,840 Speaker 1: proper information with a wiring diagram, now you know you 646 00:33:33,880 --> 00:33:37,240 Speaker 1: can go, let's let's unplug the computer, all right, uh, 647 00:33:37,320 --> 00:33:39,920 Speaker 1: the wiring harness connector and let's own ount the wires. Actually, 648 00:33:39,960 --> 00:33:43,160 Speaker 1: you'll trace where the wires go and you'll be able 649 00:33:43,200 --> 00:33:45,320 Speaker 1: to see and do a proper rome test. I'll tell 650 00:33:45,320 --> 00:33:47,080 Speaker 1: you what, Isaiah, Sit tight, let me pull over, take 651 00:33:47,080 --> 00:33:48,680 Speaker 1: a pause. When we come back, we'll finish up. I'm 652 00:33:48,720 --> 00:33:51,440 Speaker 1: unning any in the car. Doctor, don't anybody go anywhere. 653 00:33:51,440 --> 00:34:09,399 Speaker 1: We'll be right back. Welcome back, Isaiah, Iowa, you're there, right, kiddo, 654 00:34:11,000 --> 00:34:13,279 Speaker 1: I got about a minute and a half. Let me talk. 655 00:34:13,400 --> 00:34:17,439 Speaker 1: All right, So I want you to consider you've got 656 00:34:17,440 --> 00:34:21,600 Speaker 1: the old Vtex solenoid that you took out. Can you 657 00:34:21,680 --> 00:34:24,000 Speaker 1: check Yeah. 658 00:34:23,560 --> 00:34:25,879 Speaker 6: I can try to find it, okay. 659 00:34:26,160 --> 00:34:29,080 Speaker 1: Can we compare resistance? Can we compare resistance value of 660 00:34:29,120 --> 00:34:33,360 Speaker 1: that solenoid to the new one? Online parts? Online parts 661 00:34:33,400 --> 00:34:35,279 Speaker 1: can be sketchy. It would be easy for me to 662 00:34:35,280 --> 00:34:37,120 Speaker 1: sit here on my button and say it's the part, 663 00:34:37,440 --> 00:34:40,239 Speaker 1: but I want to test it. Be careful of the 664 00:34:40,280 --> 00:34:43,440 Speaker 1: slippery slope you're creating, because you're going down a dark 665 00:34:43,520 --> 00:34:47,920 Speaker 1: path without doing any testing, all right. Disconnecting a battery 666 00:34:48,000 --> 00:34:50,640 Speaker 1: cable is the equivalent of you go to the doctor 667 00:34:50,680 --> 00:34:52,480 Speaker 1: for a blood pressure test. He puts his hand on 668 00:34:52,520 --> 00:34:54,880 Speaker 1: your wrist, he checks your blood pressure, but he doesn't 669 00:34:54,880 --> 00:34:56,879 Speaker 1: listen to your heart rate. While he's doing it, You're 670 00:34:56,920 --> 00:35:01,360 Speaker 1: eliminating half the data when you clear code by disconnecting batteries, 671 00:35:01,360 --> 00:35:04,759 Speaker 1: you're missing looking at freeze frame, the actual fault information 672 00:35:04,800 --> 00:35:07,000 Speaker 1: of what caused the fault to occur in the first place. 673 00:35:07,320 --> 00:35:09,640 Speaker 1: Go out to gear Wrench. Go to gearrench dot com. 674 00:35:09,680 --> 00:35:12,200 Speaker 1: Look at their new scan tool. There's something there for everybody, 675 00:35:12,360 --> 00:35:14,080 Speaker 1: and I think you'll find something that will help you 676 00:35:14,160 --> 00:35:16,600 Speaker 1: fix cars if it sounds like it's something you enjoy doing. 677 00:35:16,880 --> 00:35:18,360 Speaker 1: After you do some of this tests, you give me 678 00:35:18,400 --> 00:35:20,319 Speaker 1: a call back and we'll talk some more. I'm ronnin 679 00:35:20,360 --> 00:35:22,200 Speaker 1: Ady in the Car Doctor until the next time. Good 680 00:35:22,239 --> 00:35:25,000 Speaker 1: mechanics aren't expensive, they're priceless. See you