1 00:00:00,240 --> 00:00:00,960 Speaker 1: Yoa a. 2 00:00:02,560 --> 00:00:07,160 Speaker 2: Tap, which is Spanish. It is Spanish for it. 3 00:00:07,240 --> 00:00:08,399 Speaker 1: Now it's time for the tap. 4 00:00:09,640 --> 00:00:11,080 Speaker 2: Why does our voice get deeper? 5 00:00:12,400 --> 00:00:15,760 Speaker 1: It's more masculine when I go down to Mexico. But 6 00:00:15,800 --> 00:00:18,000 Speaker 1: today we call a guy who's married and had to 7 00:00:18,040 --> 00:00:21,040 Speaker 1: apologize to his wife recently because he was forced to 8 00:00:21,160 --> 00:00:24,240 Speaker 1: change their password to log into their visa statement online. 9 00:00:24,560 --> 00:00:26,160 Speaker 3: Again. Hate that. 10 00:00:26,600 --> 00:00:29,800 Speaker 1: This is three times in just the last month and 11 00:00:29,840 --> 00:00:31,320 Speaker 1: a half that he's had to change it because he 12 00:00:31,400 --> 00:00:34,080 Speaker 1: keeps forgetting it and then refuses to write it down. 13 00:00:34,560 --> 00:00:37,840 Speaker 1: So his wife got fed up and sent us a message, 14 00:00:38,159 --> 00:00:41,760 Speaker 1: and we put our own customer service Rep extraordinaire on 15 00:00:41,800 --> 00:00:42,280 Speaker 1: the case. 16 00:00:42,680 --> 00:00:43,080 Speaker 2: Jose. 17 00:00:43,720 --> 00:00:46,239 Speaker 1: Let's see if he can talk some sense into this 18 00:00:46,280 --> 00:00:47,959 Speaker 1: guy in your phone tap right now? 19 00:00:48,200 --> 00:00:56,880 Speaker 4: Another Hello, Hi, This is Neil down from Chase Visa. 20 00:00:56,960 --> 00:00:58,120 Speaker 2: My speaking with Lukeman. 21 00:00:59,560 --> 00:01:02,680 Speaker 4: This is a Yeah, hi mister, an alert came through 22 00:01:02,720 --> 00:01:05,160 Speaker 4: that you change your password recently. I'm just double checking 23 00:01:05,160 --> 00:01:05,600 Speaker 4: that was you. 24 00:01:07,360 --> 00:01:09,720 Speaker 3: Yeah, yeah, that was me, of. 25 00:01:09,680 --> 00:01:10,480 Speaker 2: Course it was you. 26 00:01:12,120 --> 00:01:16,240 Speaker 3: Is there an issue or a problem? What's going on? 27 00:01:16,480 --> 00:01:18,959 Speaker 2: An issue? I mean not for you, I guess. 28 00:01:19,400 --> 00:01:22,959 Speaker 4: Just just change your password any freaking time you want. 29 00:01:23,160 --> 00:01:24,840 Speaker 3: Just I don't understand. 30 00:01:24,840 --> 00:01:27,640 Speaker 4: What are you talking about, the issue, misterman, is that 31 00:01:27,680 --> 00:01:30,760 Speaker 4: I work in the record's division. At any time anywhere, 32 00:01:30,800 --> 00:01:34,440 Speaker 4: if somebody changes their account password, an alert comes through 33 00:01:34,480 --> 00:01:35,560 Speaker 4: to me at my desk. 34 00:01:36,560 --> 00:01:39,440 Speaker 3: Okay, so so then I have. 35 00:01:39,560 --> 00:01:42,640 Speaker 4: To go into the system, copy and paste, change the 36 00:01:42,680 --> 00:01:45,600 Speaker 4: font aerial a team so it's easy to read for everyone, 37 00:01:45,920 --> 00:01:48,320 Speaker 4: print it out three whole punch it and place it 38 00:01:48,320 --> 00:01:50,480 Speaker 4: into our secret password binder. 39 00:01:51,920 --> 00:01:55,160 Speaker 3: Calm down, I didn't know companies do that. 40 00:01:55,720 --> 00:02:00,720 Speaker 4: It's called security. Hackers can't steal binders. Well, I guess 41 00:02:00,960 --> 00:02:03,760 Speaker 4: technically they could if they got into the bill. Listen, 42 00:02:03,800 --> 00:02:06,080 Speaker 4: It's just harder for them to steal it when there's 43 00:02:06,080 --> 00:02:06,960 Speaker 4: a physical copy. 44 00:02:07,760 --> 00:02:10,560 Speaker 3: Okay. Yeah, I just thought it was more sophisticated than that. 45 00:02:11,240 --> 00:02:13,640 Speaker 4: Oh oh yeah, Oh so now you're you're saying my 46 00:02:13,720 --> 00:02:14,400 Speaker 4: job's a joke. 47 00:02:15,800 --> 00:02:20,400 Speaker 3: No, just I thought it was computerized in digital Oh I. 48 00:02:20,320 --> 00:02:21,280 Speaker 2: Bet you love that. 49 00:02:21,360 --> 00:02:24,040 Speaker 4: Yeah, they just hired an AI robot come in here 50 00:02:24,080 --> 00:02:27,920 Speaker 4: and just take my job away. Password changed, easy pasy, 51 00:02:29,320 --> 00:02:31,440 Speaker 4: and then I'm jobless. 52 00:02:31,280 --> 00:02:33,919 Speaker 3: It sounds like you got a lot going on, Manu. 53 00:02:34,160 --> 00:02:37,600 Speaker 3: Oh you think, Yeah, you sound like angry at me 54 00:02:38,360 --> 00:02:39,880 Speaker 3: for change my passwords. 55 00:02:40,160 --> 00:02:43,079 Speaker 4: You change your password like I changed my clothes. 56 00:02:43,760 --> 00:02:47,000 Speaker 3: Don't you recommend that we change our passwords often? Isn't 57 00:02:47,000 --> 00:02:48,160 Speaker 3: that the safer thing? Oh? 58 00:02:48,200 --> 00:02:50,720 Speaker 4: I recommend you make one really really strong, good one 59 00:02:50,760 --> 00:02:53,360 Speaker 4: that no hacker's ever gonna guess? Why are you changing 60 00:02:53,400 --> 00:02:56,000 Speaker 4: it over and over? And don't you tell me? Because 61 00:02:56,000 --> 00:02:59,119 Speaker 4: it's you forgot? Everyone says they forgot. Do not say 62 00:02:59,160 --> 00:03:00,120 Speaker 4: those words. 63 00:03:00,720 --> 00:03:03,559 Speaker 3: I forgot, but because that's. 64 00:03:05,760 --> 00:03:09,760 Speaker 2: The straw, the straw that broke the camel's back. Luke, 65 00:03:10,280 --> 00:03:13,320 Speaker 2: you forgot your password? You for your mom's name? Would 66 00:03:13,360 --> 00:03:13,840 Speaker 2: you forget? 67 00:03:14,600 --> 00:03:19,160 Speaker 3: This is really unprofessional. You're yelling at me. Bro. I'm sorry, 68 00:03:19,360 --> 00:03:21,320 Speaker 3: but this is your job. 69 00:03:21,440 --> 00:03:22,079 Speaker 2: And I'm trying to. 70 00:03:22,000 --> 00:03:24,760 Speaker 4: Watch Netflix over here, and all of a sudden it's like, hey, 71 00:03:24,880 --> 00:03:28,120 Speaker 4: now we got a new FBI security database. We got 72 00:03:28,160 --> 00:03:29,840 Speaker 4: to change our password. 73 00:03:29,520 --> 00:03:32,360 Speaker 3: Yet again, And oh now I understand why you're so 74 00:03:32,400 --> 00:03:35,000 Speaker 3: worried about AI. You're sitting there watching Netflix and you're 75 00:03:35,000 --> 00:03:37,400 Speaker 3: supposed to be wait a minute, checking the data. 76 00:03:37,400 --> 00:03:40,839 Speaker 4: And should I not be watching Netflix like you're saying, 77 00:03:40,840 --> 00:03:42,120 Speaker 4: there's like a better streaming service? 78 00:03:42,800 --> 00:03:45,640 Speaker 3: No, I only you should be watching streaming in general. 79 00:03:45,760 --> 00:03:47,520 Speaker 4: Wait, wait, hold on, hold on, I think we're onto something. 80 00:03:47,520 --> 00:03:51,720 Speaker 4: Do you have like an extra password or a password 81 00:03:51,800 --> 00:03:52,440 Speaker 4: you'd like to share. 82 00:03:52,960 --> 00:03:54,920 Speaker 3: I don't remember all my passwords. I'm not going to 83 00:03:54,960 --> 00:03:58,120 Speaker 3: remember that password either, And secondly, I wouldn't give it 84 00:03:58,160 --> 00:03:59,000 Speaker 3: to you. 85 00:03:59,400 --> 00:04:02,400 Speaker 4: Well, don't have to, cause I see a chase visa 86 00:04:02,480 --> 00:04:04,880 Speaker 4: here on file. I could just sign up for a 87 00:04:05,040 --> 00:04:06,760 Speaker 4: year's worth the Hulu. 88 00:04:06,920 --> 00:04:09,000 Speaker 2: This situation just got better, my man. 89 00:04:10,000 --> 00:04:13,200 Speaker 3: No on the contrary to the situation is getting much worse. 90 00:04:13,360 --> 00:04:17,200 Speaker 3: Like do you have a supervisor or yeah? 91 00:04:17,320 --> 00:04:19,000 Speaker 2: I mean my supervisor's your wife. 92 00:04:20,200 --> 00:04:21,520 Speaker 3: Wait you know my wife? 93 00:04:22,560 --> 00:04:24,640 Speaker 2: Yeah, I actually do, because she set you up for 94 00:04:24,680 --> 00:04:26,360 Speaker 2: this whole thing. Man, My name's Jlese from Brook and 95 00:04:26,400 --> 00:04:28,120 Speaker 2: Jeffrey in the Morning. This is a phone tap. 96 00:04:28,560 --> 00:04:30,120 Speaker 3: Oh my wife set up? 97 00:04:30,800 --> 00:04:34,640 Speaker 2: So yeah, we're that radio show she always talks about. 98 00:04:35,760 --> 00:04:39,400 Speaker 3: Oh my god, why bro? 99 00:04:39,520 --> 00:04:41,440 Speaker 4: She told us you had to change her password three 100 00:04:41,480 --> 00:04:44,440 Speaker 4: times in the last like two months because forgetting it. 101 00:04:44,520 --> 00:04:47,279 Speaker 3: Well that's what that's what made me think, like I 102 00:04:47,320 --> 00:04:50,400 Speaker 3: don't know, that just made me feel like it was legitate, No, 103 00:04:50,640 --> 00:04:54,120 Speaker 3: so stilted. Bro. 104 00:04:54,240 --> 00:04:56,400 Speaker 4: Do you know how many binders I have personally with 105 00:04:56,480 --> 00:04:58,520 Speaker 4: all of your passwords in it that you change? 106 00:04:58,720 --> 00:05:01,119 Speaker 2: It looks like a library. 107 00:05:01,920 --> 00:05:04,200 Speaker 3: That's kind of true because I changed my pastors a lot. 108 00:05:04,400 --> 00:05:05,160 Speaker 3: You're supposed to. 109 00:05:07,080 --> 00:05:08,880 Speaker 2: Just changing to Brook and Jeffrey, no one will ever 110 00:05:08,920 --> 00:05:09,280 Speaker 2: guess it. 111 00:05:09,480 --> 00:05:10,719 Speaker 3: Sure, I'll get right on that. 112 00:05:10,839 --> 00:05:15,279 Speaker 4: Brooke and what changes every few years, don't worry about it. 113 00:05:17,760 --> 00:05:20,520 Speaker 4: Wake up every morning was phone taps weekday mornings on 114 00:05:20,640 --> 00:05:23,280 Speaker 4: the twenties, Brooke and Jeffrey in the morning,