1 00:00:00,400 --> 00:00:03,880 Speaker 1: It's another jubile phone frame Mornings on the twenties. 2 00:00:09,640 --> 00:00:13,119 Speaker 2: Hello, it's a great day cable. This is Peekins. I 3 00:00:13,240 --> 00:00:16,439 Speaker 2: was looking for Julie, who put in a ticket to 4 00:00:16,880 --> 00:00:18,520 Speaker 2: have us call her back about an issue. 5 00:00:19,680 --> 00:00:22,239 Speaker 3: Yeah, it seems to be the problem. 6 00:00:23,760 --> 00:00:26,360 Speaker 4: Well, my wife I has been down for three days 7 00:00:26,560 --> 00:00:28,880 Speaker 4: and a technician was supposed to come out yesterday. 8 00:00:29,040 --> 00:00:30,640 Speaker 2: You know what, Julie, I'm so sorry. I got to 9 00:00:30,680 --> 00:00:32,800 Speaker 2: put you on a brief hold real quick. So sorry 10 00:00:32,800 --> 00:00:37,600 Speaker 2: about that once. I got to be right back. Yeah, sure, yes, Hello, 11 00:00:37,640 --> 00:00:38,480 Speaker 2: this is Teddabadau. 12 00:00:38,520 --> 00:00:39,080 Speaker 1: What can I help you? 13 00:00:39,120 --> 00:00:40,479 Speaker 3: Fl help you with? 14 00:00:40,840 --> 00:00:41,280 Speaker 5: Yeah? 15 00:00:41,360 --> 00:00:43,560 Speaker 3: I said help you phone? That doesn't really make much sense, 16 00:00:43,600 --> 00:00:45,600 Speaker 3: does it help you with? Yes? 17 00:00:45,960 --> 00:00:47,960 Speaker 2: Yes, this is Tadabadeau. How can I help you? You've 18 00:00:47,960 --> 00:00:48,680 Speaker 2: been transferred to me? 19 00:00:49,800 --> 00:00:52,120 Speaker 4: Yeah, I have been transferred. Hi, my wife I has 20 00:00:52,159 --> 00:00:54,640 Speaker 4: been down for three days. I sat at my house 21 00:00:54,680 --> 00:00:57,200 Speaker 4: all day yesterday. I took off work because the technician 22 00:00:57,280 --> 00:00:59,400 Speaker 4: was supposed to be coming out and no one. 23 00:00:59,280 --> 00:01:01,840 Speaker 1: Came and Wi Fi being broken. 24 00:01:02,880 --> 00:01:04,840 Speaker 4: Yeah, my WiFi is broken. That's why I'm calling you. 25 00:01:05,040 --> 00:01:05,640 Speaker 3: I'm so sorry. 26 00:01:05,680 --> 00:01:07,600 Speaker 2: I don't know why you would transferred over to me. 27 00:01:07,680 --> 00:01:10,200 Speaker 2: I don't deal with that idea with subscriptions and things 28 00:01:10,240 --> 00:01:11,600 Speaker 2: like the add So I'm gonna put you on a 29 00:01:11,600 --> 00:01:14,440 Speaker 2: brief hold. Send you someone that deals with the WiFi 30 00:01:14,520 --> 00:01:16,120 Speaker 2: being down. I'm so sorry about that. 31 00:01:17,360 --> 00:01:21,759 Speaker 1: Oh my god, go his good. Well, this is this trouble. 32 00:01:21,840 --> 00:01:22,560 Speaker 1: How can I help you? 33 00:01:25,000 --> 00:01:28,039 Speaker 4: Hi, I'm not really sure what's going on, but I 34 00:01:28,080 --> 00:01:30,399 Speaker 4: need someone right now to come over and help me 35 00:01:30,440 --> 00:01:32,319 Speaker 4: with my WiFi. It has been down for three days 36 00:01:32,319 --> 00:01:34,640 Speaker 4: because it's the third time I've been transferred. I took 37 00:01:34,680 --> 00:01:38,280 Speaker 4: off work yesterday and I'm starting to get really irritated, 38 00:01:38,400 --> 00:01:40,520 Speaker 4: so that it. 39 00:01:40,520 --> 00:01:42,960 Speaker 1: Sounds like there's a problem with your WiFi. 40 00:01:44,560 --> 00:01:46,039 Speaker 4: Now there's a problem with the Wi fi. There's a 41 00:01:46,040 --> 00:01:49,200 Speaker 4: problem with this company. I don't understand. What can you 42 00:01:49,280 --> 00:01:52,400 Speaker 4: please send someone to my address that is on my subscription. 43 00:01:52,520 --> 00:01:54,240 Speaker 1: Did you try to reboot it? 44 00:01:55,360 --> 00:01:57,400 Speaker 4: I don't want to hear that. I've been waiting for 45 00:01:57,600 --> 00:01:58,320 Speaker 4: three days now. 46 00:01:58,480 --> 00:02:01,600 Speaker 1: I die in the middle of a movie we were streaming. 47 00:02:02,560 --> 00:02:04,720 Speaker 4: It doesn't matter when it died. It does not matter 48 00:02:04,720 --> 00:02:06,960 Speaker 4: when it died. The issue is with your company and 49 00:02:07,000 --> 00:02:07,800 Speaker 4: with my rout. 50 00:02:08,120 --> 00:02:11,280 Speaker 5: Because that would be annoying. And I'm sorry about that, 51 00:02:11,480 --> 00:02:14,040 Speaker 5: but like I don't work in that department, but I'm 52 00:02:14,040 --> 00:02:16,040 Speaker 5: going to transfer you to someone that works in the 53 00:02:16,080 --> 00:02:19,440 Speaker 5: Wi Fi down department. That's not the actual name. I'm 54 00:02:19,480 --> 00:02:22,000 Speaker 5: kind of new here, but like there's a department that 55 00:02:22,040 --> 00:02:23,440 Speaker 5: deals with it. I'm going to just put you on 56 00:02:23,560 --> 00:02:24,880 Speaker 5: hold real quick and send you to them. 57 00:02:24,880 --> 00:02:27,519 Speaker 1: Okay, no, don't put me on hold. 58 00:02:27,600 --> 00:02:33,639 Speaker 5: On on second, please, thank you. 59 00:02:33,919 --> 00:02:36,920 Speaker 3: It's p D Can's a cable, is this, Julie. 60 00:02:38,240 --> 00:02:41,600 Speaker 4: Yeah, yeah, I don't know what happened there. 61 00:02:41,600 --> 00:02:44,079 Speaker 3: I put you on hold and straight away. 62 00:02:44,840 --> 00:02:47,280 Speaker 4: No, you transferred me. Do not. I've been put on 63 00:02:47,320 --> 00:02:50,200 Speaker 4: hold with four different people now, the most incomfident people 64 00:02:50,240 --> 00:02:52,080 Speaker 4: I have ever met in my entire life. 65 00:02:52,160 --> 00:02:53,560 Speaker 3: I'm so sorry about that. Yeah. 66 00:02:53,680 --> 00:02:54,880 Speaker 2: I put you on hold, and then all of a 67 00:02:54,880 --> 00:02:56,880 Speaker 2: sudden you were gone, and I was like trying, you know, 68 00:02:56,919 --> 00:02:59,120 Speaker 2: wondering where you went. I don't know how you got 69 00:02:59,120 --> 00:03:02,840 Speaker 2: to those other departments, but anyway, let's get to the 70 00:03:02,840 --> 00:03:04,760 Speaker 2: bottom of your issue. 71 00:03:05,040 --> 00:03:05,280 Speaker 1: Yeah. 72 00:03:05,320 --> 00:03:07,480 Speaker 4: I've been trying to do that, but no one at 73 00:03:07,520 --> 00:03:09,400 Speaker 4: this company will help me. You've put me on hold 74 00:03:09,400 --> 00:03:10,880 Speaker 4: four different times, and now I'm. 75 00:03:10,720 --> 00:03:11,280 Speaker 1: Bound for you. 76 00:03:11,520 --> 00:03:12,120 Speaker 3: That is terrible. 77 00:03:13,160 --> 00:03:15,120 Speaker 2: Sorry, I got to put you on a brief hold. Julie, 78 00:03:15,160 --> 00:03:16,520 Speaker 2: I just got to handle something real quick and I'll 79 00:03:16,560 --> 00:03:18,200 Speaker 2: be right back on with you. Don't run away now, 80 00:03:18,280 --> 00:03:18,720 Speaker 2: you know? 81 00:03:19,360 --> 00:03:25,160 Speaker 3: All right? Oh my god, Okable, this is Donk. How 82 00:03:25,200 --> 00:03:25,840 Speaker 3: can I help you? 83 00:03:27,040 --> 00:03:29,280 Speaker 4: Hi, Donk, what do you do? Hopefully you can help 84 00:03:29,320 --> 00:03:32,120 Speaker 4: me because I'm getting really pissed about what's going on 85 00:03:32,160 --> 00:03:33,200 Speaker 4: at your company right now. 86 00:03:33,440 --> 00:03:33,600 Speaker 1: Yeah. 87 00:03:33,639 --> 00:03:36,000 Speaker 3: Well I can help you with like whatever you need. 88 00:03:36,080 --> 00:03:40,000 Speaker 6: You know, I do everything from like the internet being 89 00:03:40,120 --> 00:03:42,960 Speaker 6: down till like if you want. 90 00:03:43,280 --> 00:03:45,240 Speaker 4: Well, that's why I'm calling. That's why I've been on 91 00:03:45,240 --> 00:03:48,000 Speaker 4: a hole with your companies for now. I don't know 92 00:03:48,040 --> 00:03:51,240 Speaker 4: how long I've been waiting for three days. Oh my god, 93 00:03:51,320 --> 00:03:53,960 Speaker 4: are you taking up right now? Oh? 94 00:03:53,960 --> 00:03:54,440 Speaker 3: You'm sorry? 95 00:03:54,480 --> 00:04:00,240 Speaker 6: What's I serio? Well, I'm sorry one second, just local. 96 00:04:00,320 --> 00:04:02,800 Speaker 6: It's kind of hard to hear you just right now. 97 00:04:02,880 --> 00:04:05,040 Speaker 6: Just hold on one sack floor me and I'll be 98 00:04:05,200 --> 00:04:05,960 Speaker 6: I will help you. 99 00:04:06,120 --> 00:04:07,160 Speaker 4: Maybe you could have held on. 100 00:04:07,200 --> 00:04:12,440 Speaker 3: This is so fun, just like okay, so here we go. Oh, 101 00:04:12,560 --> 00:04:13,200 Speaker 3: sorry about that. 102 00:04:13,360 --> 00:04:15,160 Speaker 6: Like you know, sometimes like you're in the middle of 103 00:04:15,160 --> 00:04:17,200 Speaker 6: work and then duty calls, you know what I mean. 104 00:04:17,520 --> 00:04:18,839 Speaker 3: So what's the issue. 105 00:04:19,920 --> 00:04:21,440 Speaker 4: The issue is that I now need to speak to 106 00:04:21,480 --> 00:04:23,920 Speaker 4: your supervisor. Patch me through right now, or I'm going 107 00:04:23,960 --> 00:04:26,240 Speaker 4: to drive up there and that thing you just used 108 00:04:26,279 --> 00:04:28,360 Speaker 4: to peeve with, I'm going to chop it off. 109 00:04:28,600 --> 00:04:32,279 Speaker 2: Okay, Hey, Julie, this is actually Jubil from the Jubile 110 00:04:32,279 --> 00:04:35,080 Speaker 2: Show doing a phone prank on you and your husband 111 00:04:35,120 --> 00:04:40,600 Speaker 2: set you up. He said that you've been frustrated with 112 00:04:40,640 --> 00:04:42,719 Speaker 2: the cable company and wanted to mess with you. 113 00:04:43,440 --> 00:04:45,880 Speaker 4: Oh my god, I'm sweating. 114 00:04:46,040 --> 00:04:48,400 Speaker 1: Oh my god, Oh my god. 115 00:04:48,880 --> 00:04:51,279 Speaker 4: Oh I was about to get arrested. 116 00:04:53,600 --> 00:04:56,000 Speaker 1: Wake up every morning with double phone pranks.