1
00:00:00,040 --> 00:00:01,760
Speaker 1: Today, we call a guy who just got a new

2
00:00:01,880 --> 00:00:05,240
Speaker 1: job working the front desk at a hotel. His first

3
00:00:05,320 --> 00:00:07,920
Speaker 1: day is next week, and he told his girlfriend he

4
00:00:08,000 --> 00:00:11,600
Speaker 1: really wants to make a good impression absolutely so what

5
00:00:11,680 --> 00:00:13,440
Speaker 1: better way to do that than by putting him in

6
00:00:13,520 --> 00:00:16,239
Speaker 1: an uncomfortable role play training.

7
00:00:15,840 --> 00:00:17,600
Speaker 2: Session over the phone.

8
00:00:18,600 --> 00:00:21,479
Speaker 1: And then I don't know how this happens, but somehow

9
00:00:21,480 --> 00:00:27,000
Speaker 1: it gets weird. It's not like our show, but it

10
00:00:27,120 --> 00:00:34,600
Speaker 1: happens in your phone. Tap right now?

11
00:00:35,240 --> 00:00:37,159
Speaker 2: Well, hello, there was this Jason.

12
00:00:38,960 --> 00:00:39,800
Speaker 3: Yes, who's calling?

13
00:00:40,320 --> 00:00:44,440
Speaker 2: Hi Jason, I'm calling from the Shton Hotel. My name's Terry.

14
00:00:44,920 --> 00:00:51,040
Speaker 4: Terry ok oh, hello, Hello, Apparently you were just hired

15
00:00:51,040 --> 00:00:52,879
Speaker 4: to be our new front desk person.

16
00:00:53,560 --> 00:00:54,440
Speaker 2: Yeay for you?

17
00:00:55,840 --> 00:00:57,360
Speaker 3: Yes, thank you, I'm excited.

18
00:00:57,560 --> 00:00:59,600
Speaker 4: Well, I know that you're starting your first day with

19
00:00:59,680 --> 00:01:03,360
Speaker 4: us next week, so I'm gonna be the one training you.

20
00:01:03,600 --> 00:01:07,440
Speaker 2: Lucky dog you, Yes, lucky me, Lucky me too.

21
00:01:08,880 --> 00:01:10,959
Speaker 3: Okay, Yes, I can't wait. I'm ready.

22
00:01:11,120 --> 00:01:12,160
Speaker 2: I bet you can't wait.

23
00:01:13,360 --> 00:01:16,560
Speaker 4: So AnyWho, when you get here, you know you're gonna

24
00:01:16,560 --> 00:01:19,600
Speaker 4: have to hit the ground running. And just to make

25
00:01:19,640 --> 00:01:23,360
Speaker 4: sure that you're fully prepared and extra positive with the guests,

26
00:01:23,600 --> 00:01:25,000
Speaker 4: we should do a little role play.

27
00:01:26,560 --> 00:01:29,399
Speaker 3: You mean, do it now on the phone, No.

28
00:01:29,360 --> 00:01:30,360
Speaker 2: Time like the present.

29
00:01:32,360 --> 00:01:35,880
Speaker 3: Okay, yeah, I thought I was starting my training when

30
00:01:35,920 --> 00:01:37,240
Speaker 3: I get there the first day.

31
00:01:37,240 --> 00:01:42,080
Speaker 4: But let's just pretend that I'm a hotel guest. Okay,

32
00:01:42,600 --> 00:01:46,319
Speaker 4: I'm walking past the desk and you're walking towards me.

33
00:01:46,920 --> 00:01:49,360
Speaker 2: We make eye contact.

34
00:01:49,160 --> 00:01:54,360
Speaker 3: And go, oh, hello there, Hi, welcome to the hotel.

35
00:01:54,480 --> 00:01:56,200
Speaker 3: How can I help you?

36
00:01:56,200 --> 00:01:58,320
Speaker 2: You know what? I like that? But can you go

37
00:01:58,440 --> 00:02:00,600
Speaker 2: even bigger? Even happy? You're with it?

38
00:02:01,520 --> 00:02:03,720
Speaker 3: Oh? Yeah, okay, you know we need to make.

39
00:02:03,560 --> 00:02:07,440
Speaker 4: Our guests feel like we're spreading positivity during their stay,

40
00:02:08,280 --> 00:02:12,560
Speaker 4: of course, and go.

41
00:02:11,080 --> 00:02:12,679
Speaker 3: Good morning, sir, how's your day?

42
00:02:13,120 --> 00:02:15,320
Speaker 2: Louder? Make it louder, Jason?

43
00:02:16,800 --> 00:02:21,480
Speaker 3: Okay, Hi there, sir, good morning. How can I help you?

44
00:02:22,800 --> 00:02:25,640
Speaker 2: I love it? Keep going with it?

45
00:02:25,880 --> 00:02:29,160
Speaker 3: Oh okay, yes, how may I help you today?

46
00:02:29,280 --> 00:02:29,480
Speaker 5: Oh?

47
00:02:29,600 --> 00:02:31,760
Speaker 2: Gosh, why are you so darned happy?

48
00:02:31,840 --> 00:02:32,040
Speaker 5: There?

49
00:02:33,800 --> 00:02:37,799
Speaker 3: Gosh? I don't know how would I respond to something

50
00:02:37,840 --> 00:02:38,200
Speaker 3: like that.

51
00:02:38,280 --> 00:02:39,959
Speaker 4: Well, you gotta be ready for it. You got to

52
00:02:40,000 --> 00:02:42,480
Speaker 4: stay on your toes. You mean, a lot of grumps.

53
00:02:42,120 --> 00:02:46,440
Speaker 2: At the hotel. We just get mad over everything, right right?

54
00:02:46,520 --> 00:02:47,520
Speaker 3: Okay, you know, so.

55
00:02:47,520 --> 00:02:51,240
Speaker 2: Let's try it again. Why are you so darn happy.

56
00:02:52,400 --> 00:02:54,960
Speaker 3: Oh, it's just a positive day today, sir?

57
00:02:55,200 --> 00:02:58,200
Speaker 5: Oh really is it? Because I just found out my

58
00:02:58,320 --> 00:02:59,520
Speaker 5: wife cheated.

59
00:02:59,160 --> 00:03:03,520
Speaker 2: On me twenty minutes to go, Oh my god, don't remember.

60
00:03:04,240 --> 00:03:05,960
Speaker 2: Turn it into a positive.

61
00:03:06,560 --> 00:03:11,239
Speaker 3: And go yes, sir. Well, you know we have lots

62
00:03:11,280 --> 00:03:15,679
Speaker 3: of guests at the bar, and maybe that means it's

63
00:03:15,720 --> 00:03:20,240
Speaker 3: a new day for you today and a complimentary drink

64
00:03:20,320 --> 00:03:20,960
Speaker 3: on in the house.

65
00:03:21,160 --> 00:03:23,080
Speaker 5: Hey, are you propositioning me?

66
00:03:23,280 --> 00:03:25,240
Speaker 2: Fella?

67
00:03:25,360 --> 00:03:25,560
Speaker 3: What?

68
00:03:25,680 --> 00:03:30,640
Speaker 2: Because I am interested? Spin it? Go ahead and spin

69
00:03:30,680 --> 00:03:33,560
Speaker 2: it into a positive and go.

70
00:03:34,400 --> 00:03:38,880
Speaker 3: Yes, okay, Terry, Yes, thank you, sir. I'm flattered, but

71
00:03:38,960 --> 00:03:40,960
Speaker 3: I do have a girlfriend.

72
00:03:41,240 --> 00:03:44,840
Speaker 5: Are you rejecting me? Because if you are, I'm gonna

73
00:03:44,880 --> 00:03:48,400
Speaker 5: give this hotel a bad review online.

74
00:03:49,080 --> 00:03:52,880
Speaker 3: No, no, sir, we don't reject anyone here at the hotel.

75
00:03:53,160 --> 00:03:56,360
Speaker 2: Good now, kiss me on the map. Wait a minute,

76
00:03:56,520 --> 00:03:58,840
Speaker 2: fool around with my belt buckle there.

77
00:03:58,800 --> 00:04:02,760
Speaker 3: Sailor's Terry. I mean it's a little far. No guest

78
00:04:02,920 --> 00:04:03,560
Speaker 3: is going to do that.

79
00:04:03,960 --> 00:04:05,520
Speaker 2: Oh are you kidding me?

80
00:04:05,960 --> 00:04:09,040
Speaker 4: I had four guests do that to me just last month.

81
00:04:10,600 --> 00:04:13,280
Speaker 4: I felt like the bell of the ball. You gotta

82
00:04:13,320 --> 00:04:16,039
Speaker 4: make him feel happy, no matter what. That's your job.

83
00:04:16,240 --> 00:04:19,080
Speaker 3: Jason, you're saying, that's actually part of my job. I'm

84
00:04:19,080 --> 00:04:21,680
Speaker 3: not here. I don't know if I'll be at a

85
00:04:21,720 --> 00:04:22,120
Speaker 3: work there.

86
00:04:22,320 --> 00:04:25,880
Speaker 4: Oh but Jason, your girlfriend Julie was so excited to

87
00:04:25,920 --> 00:04:29,520
Speaker 4: have you start working at the hotel. She's going to

88
00:04:29,600 --> 00:04:30,799
Speaker 4: be so disappointed.

89
00:04:32,320 --> 00:04:33,640
Speaker 3: How do you know that?

90
00:04:33,920 --> 00:04:37,080
Speaker 4: Because she's only one of my best customers and the

91
00:04:37,120 --> 00:04:39,320
Speaker 4: person who set you up for this prank phone call?

92
00:04:41,440 --> 00:04:45,080
Speaker 3: Weird god, Oh my god, who is this?

93
00:04:45,320 --> 00:04:48,360
Speaker 4: Because my real name is jeff from the radio show

94
00:04:48,400 --> 00:04:49,599
Speaker 4: Brook and Jeffrey in the morning.

95
00:04:49,640 --> 00:04:50,440
Speaker 2: We're doing a prank.

96
00:04:50,520 --> 00:04:58,200
Speaker 3: Oh my god, you got I'm sweating over. Oh my god.

97
00:04:58,240 --> 00:05:00,200
Speaker 2: He's your girlfriend, Julie's idea.

98
00:05:00,680 --> 00:05:01,760
Speaker 3: This was her idea.

99
00:05:01,880 --> 00:05:03,840
Speaker 4: Well, she wanted to wish you good luck because she's

100
00:05:03,880 --> 00:05:06,000
Speaker 4: super excited about you starting your new job.

101
00:05:06,880 --> 00:05:08,800
Speaker 3: Almost had a heart attack. That wasn't the big at

102
00:05:08,839 --> 00:05:09,200
Speaker 3: the work.

103
00:05:09,400 --> 00:05:10,520
Speaker 2: That's a great idea.

104
00:05:10,520 --> 00:05:12,720
Speaker 4: If a guest has a heart attack in the lobby,

105
00:05:12,800 --> 00:05:17,919
Speaker 4: what do you say spinning into a positive and go I.

106
00:05:18,000 --> 00:05:22,520
Speaker 3: Say have fun with that. At the hotel the week

107
00:05:22,560 --> 00:05:25,200
Speaker 3: of every morning was full time weekday mornings on the

108
00:05:25,279 --> 00:05:28,480
Speaker 3: twenties Brook and Jeffrey in the morning