WEBVTT - How to prep your iPhone to sell it for an upgrade

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<v Speaker 1>Rich Demiro here Rich on Tech with another interview. And

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<v Speaker 1>this is the time when everyone is thinking about upgrading

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<v Speaker 1>their iPhone, because Apple has announced that we will now

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<v Speaker 1>get our look at the new iPhone on October thirteenth,

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<v Speaker 1>twenty twenty, that's Tuesday, at ten am. They sent out

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<v Speaker 1>an invitation to journalists, but anyone can watch it. This

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<v Speaker 1>is their new virtual event that's happening from Apple Park.

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<v Speaker 1>And the tagline this time around was high Comma speed,

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<v Speaker 1>which is most likely a nod to, of course, faster processors,

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<v Speaker 1>but also the first time that iPhones will have those

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<v Speaker 1>speedy or promise to be speedy five G connections. Here

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<v Speaker 1>to discuss what to do with your current phone is

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<v Speaker 1>Sarah Bean. She works with Swapa, one of the places

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<v Speaker 1>where you can sell your existing phone for some cash. Sarah,

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<v Speaker 1>thanks for joining me.

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<v Speaker 2>Hi Rich, thanks for having me today.

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<v Speaker 1>All right, so explain first off what swapa is, because

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<v Speaker 1>I've always known Swapa to be kind of like the

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<v Speaker 1>insider place where I guess more techies sell their stuff

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<v Speaker 1>because you get higher amounts for your phone.

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<v Speaker 2>Yeah. Well, swapa is a user to user marketplace for

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<v Speaker 2>gently used or like we as we like to say,

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<v Speaker 2>Newish Tech. So we're a marketplace where you can buy

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<v Speaker 2>both online and in person if you want to buy

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<v Speaker 2>or sell a used device.

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<v Speaker 1>And so what's the difference between something like Swapa and

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<v Speaker 1>like Gazelle or eBay.

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<v Speaker 2>Well, you can buy with confidence when you buy through Swapa.

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<v Speaker 2>The biggest difference between us and other marketplaces is that

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<v Speaker 2>we vet every item that is listed for sale. We

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<v Speaker 2>require a lot of criteria to meet, and you can

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<v Speaker 2>know that you are buying a safe device. Not all

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<v Speaker 2>marketplaces do an Imicheck, for instance, that checks the fifteen

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<v Speaker 2>digit number on an iPhone or on a phone in general.

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<v Speaker 2>So this is important difference between US and other marketplaces.

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<v Speaker 1>So not only do you know as a buyer that

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<v Speaker 1>it's a bit more secure, but it's also as a

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<v Speaker 1>seller you're getting a little bit of a premium because

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<v Speaker 1>you're going through some of these hoops. Well, let's talk

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<v Speaker 1>about what to do with the iPhone, because I'm looking

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<v Speaker 1>at the prices here and let's see. So I've got

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<v Speaker 1>the iPhone eleven Pro Max that would get me about

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<v Speaker 1>seven hundred and eighty six dollars on Swapa. That sounds

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<v Speaker 1>like a pretty good deal considering I paid about thirteen

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<v Speaker 1>hundred for it, iPhone eleven Pro seven hundred dollars, iPhone

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<v Speaker 1>eleven five twenty nine, ten S Max four seventy, iPhone

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<v Speaker 1>ten R three sixty nine. Then down to the success swich.

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<v Speaker 1>You're only going to get seventy three bucks for that one.

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<v Speaker 1>Maybe better to give it to a child. So let's

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<v Speaker 1>talk about how to prepare our phone. Number one, make

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<v Speaker 1>sure your device is eligible for sale? What does that mean?

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<v Speaker 2>So you want to check with your carrier to see

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<v Speaker 2>whether your device is fully paid off, and you want

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<v Speaker 2>to perform an IMI check to verify that your phone

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<v Speaker 2>hasn't been reported lost or stolen. And Swap offers free

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<v Speaker 2>IMEI checks to anyone on our site.

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<v Speaker 1>All right, now, this is a big one. Back up

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<v Speaker 1>your phone. I know folks that generally, you know, sometimes

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<v Speaker 1>they don't up their phone when they're using it. But

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<v Speaker 1>if you're gonna sell it, you have to back it up. Now.

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<v Speaker 1>This is interesting because as I'm talking to you, I'm

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<v Speaker 1>checking on my phone because a lot of times people

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<v Speaker 1>don't realize that their iCloud backup has not fully like

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<v Speaker 1>if they're doing it iCloud, you know, which is wireless,

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<v Speaker 1>generally your phone does that at night when you're asleep

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<v Speaker 1>and it's charging. But sometimes that doesn't happen because you know,

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<v Speaker 1>you may not have a Wi Fi connection, you may

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<v Speaker 1>not have enough storage in your iCloud. And as I

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<v Speaker 1>talk to you, Sarah, I'm looking at my If you

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<v Speaker 1>go into your settings Apple id iCloud and then you

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<v Speaker 1>scroll down to iCloud backup, mine is actually turned off.

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<v Speaker 1>I have no idea why my backup is turned off,

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<v Speaker 1>but I'm gonna turn that on and make sure that

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<v Speaker 1>my phone is backed up, because I'm surprised that that's

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<v Speaker 1>turned off. But anyway, check that that's backed up. And

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<v Speaker 1>when it is on, it will give you the last

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<v Speaker 1>date that your phone was backed up, so you can

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<v Speaker 1>confirm that if it was the night before. You know,

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<v Speaker 1>everything should be backed up and safe and sound now

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<v Speaker 1>once your phone is bad. And I don't take that

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<v Speaker 1>lightly because you want to like triple check that everything's

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<v Speaker 1>backed up. You can do that on your computer as well,

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<v Speaker 1>which I'd probably recommend if you want like a real

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<v Speaker 1>nice you know, a whole file of your whole phone,

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<v Speaker 1>that's a nice way to do it as well. In

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<v Speaker 1>addition to iCloud. The next step here is a factory reset.

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<v Speaker 1>Why is that so important?

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<v Speaker 2>Yeah, you want to just when you sell a phone,

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<v Speaker 2>you want to make sure that you know everything is

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<v Speaker 2>wiped off of it. You don't want any of your

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<v Speaker 2>personal information left over.

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<v Speaker 1>And that's why. Okay, so let's move on to the

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<v Speaker 1>next one, which is clean your phone. So this is

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<v Speaker 1>a big one, especially with COVID times.

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<v Speaker 2>Definitely. You know, if cleanliness wasn't important before, it certainly

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<v Speaker 2>is right now that you know. We don't want to

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<v Speaker 2>do any harsh chemicals around your phone, that sort of thing.

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<v Speaker 2>You want to thoroughly clean the exterior of your phone,

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<v Speaker 2>fully power down your phone, moisten a lent free cloth

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<v Speaker 2>with soapy water, and gently wipe down your device.

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<v Speaker 1>Now it's interesting because for so many years people would

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<v Speaker 1>ask me, you know, can I use alcohol on my phone?

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<v Speaker 1>Can I use alcohol? And I'd say no, no, no.

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<v Speaker 1>And then when the whole coronavirus thing happened, Apple actually

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<v Speaker 1>came out and on their support page and said that

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<v Speaker 1>you could use something like a Clorox wipe to clean

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<v Speaker 1>your phone. And I thought that was really interesting. So

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<v Speaker 1>I'm going to actually go right to the Apple website

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<v Speaker 1>and read you what they said is it okay to

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<v Speaker 1>use a disinfectant on my Apple product, and it says

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<v Speaker 1>using a seventy percent isopropyl alcohol wipe or Clorox disinfecting wipes,

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<v Speaker 1>you may gently wipe the hard, non porous surfaces of

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<v Speaker 1>your Apple products, such as a display, keyboard, or other

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<v Speaker 1>exterior surfaces. Don't use bleach, avoid getting moisture in any opening,

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<v Speaker 1>and don't submerge your apple product in any cleaning agent. So, Sarah,

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<v Speaker 1>we don't want to dunk this in some sort of

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<v Speaker 1>you know, like a car wash bucket. You don't want

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<v Speaker 1>to do that.

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<v Speaker 2>Absolutely not. No, you know, when it comes to cleaning,

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<v Speaker 2>you know, less is more. I believe you want to

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<v Speaker 2>make sure that you've done it in a safe way

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<v Speaker 2>so it doesn't you know, affect the actual phone. And

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<v Speaker 2>we recommend on our blog that you use a state

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<v Speaker 2>damp lit free cloth.

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<v Speaker 1>Yeah, that really helps too. I've been wiping down my

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<v Speaker 1>phone a lot more. I've also been using that the

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<v Speaker 1>phone soap to disinfect my phone. But what's interesting about iPhones,

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<v Speaker 1>and I sort of alluded to this at the beginning

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<v Speaker 1>when I talked about some of these prices compared to

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<v Speaker 1>other devices like an Android, they really don't lose a

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<v Speaker 1>ton of their value over time. I mean, they're they're

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<v Speaker 1>quite valuable for a while. Why do you think that is?

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<v Speaker 2>You know, I just think that they just really hold

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<v Speaker 2>our value very well. And you can see on our

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<v Speaker 2>site by when you look at the prices that's that's

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<v Speaker 2>consistently the case.

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<v Speaker 1>And the other thing is that so many people keep

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<v Speaker 1>these phones in a case and also a screen protector.

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<v Speaker 1>So by the time it's, you know, generally time to

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<v Speaker 1>sell your phone or hand it over to someone new,

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<v Speaker 1>it almost feels like a new phone because we've kept

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<v Speaker 1>it in such protective coverings and casings, right.

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<v Speaker 2>Correct, Yeah, I mean it's like anything. The more you

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<v Speaker 2>take care of something, you know, the more you're going

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<v Speaker 2>to get for it when you go to buy it

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<v Speaker 2>or go to sell it.

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<v Speaker 1>All Right, So we talked a little bit about SWAPA.

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<v Speaker 1>So explain to me the difference between going through something

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<v Speaker 1>like swap and selling it yourself versus just handing it

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<v Speaker 1>back to the carrier, because a lot of people are

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<v Speaker 1>on that program where you can sell it back to

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<v Speaker 1>your carrier. Do you get as much money for that?

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<v Speaker 2>No. We always tell people that you will get about

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<v Speaker 2>twice as much for it when you sell it yourself,

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<v Speaker 2>then when you trade it back to the carrier.

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<v Speaker 1>And what about the concern that people might have of well,

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<v Speaker 1>am I actually going to get paid? Am I actually

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<v Speaker 1>going to get money for this? They? I feel like

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<v Speaker 1>a lot of people just default to the carrier because

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<v Speaker 1>they don't want to have to deal with, you know,

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<v Speaker 1>a problem. Send your money or you send your product

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<v Speaker 1>and nothing happens. Is that a concern here when you're

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<v Speaker 1>doing it yourself?

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<v Speaker 2>Well, not through Swapa because we have so many We

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<v Speaker 2>have PayPal protections, we have a moderation team that is

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<v Speaker 2>with you the whole step of the way, you know,

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<v Speaker 2>and we verify. We have a certain you know, criteria

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<v Speaker 2>you have to meet. So when you sell on Swapa,

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<v Speaker 2>and that's what I can speak to, you can sell

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<v Speaker 2>with confidence, you can buy with confidence because we know

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<v Speaker 2>that we have all these protections in place.

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<v Speaker 1>And what about a commission to Swapa? Take a commission?

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<v Speaker 1>How does that work?

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<v Speaker 2>Small fee for the buyer and it's built into the price.

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<v Speaker 1>Oh so the buyer pays it, not the seller.

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<v Speaker 2>Absolutely, that's what also sets us apart.

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<v Speaker 1>That's interesting. So you get the full amount basically on

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<v Speaker 1>your end what about shipping a phone. I mean, not

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<v Speaker 1>everyone is shipping electronics all the time. Is it easy

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<v Speaker 1>to do that?

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<v Speaker 2>Yeah, you know a lot of people, you know, use

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<v Speaker 2>the post office, they use other ways. That's usually negotiated

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<v Speaker 2>between the buyer and the sellers how it's going to

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<v Speaker 2>be done, and the seller of course would want to,

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<v Speaker 2>you know, consider that when they're setting their price.

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<v Speaker 1>Or is it time for the upgrade for you?

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<v Speaker 2>I have an iPhone eight, so it is probably going

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<v Speaker 2>to be time here soon. But you know, we also

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<v Speaker 2>have four people on our plan, so that that makes

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<v Speaker 2>a big difference. Of course too when you have all

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<v Speaker 2>family of phones.

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<v Speaker 1>Well, it looks like you can get about one hundred

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<v Speaker 1>and ninety nine dollars for your phone. So we don't

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<v Speaker 1>know how much these new phones are going to cost,

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<v Speaker 1>but I'm imagining, you know, we're looking at the thousand

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<v Speaker 1>dollars range for some of the top of the line models,

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<v Speaker 1>so you can you can get some money towards that.

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<v Speaker 1>Sarah Bean with Swapa, thank you so much for chatting

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<v Speaker 1>with me today. Can you tell folks how to find swap.

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<v Speaker 2>Absolutely go to our website swapa dot com. We have

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<v Speaker 2>plenty of information, plenty of blog blog articles, and you

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<v Speaker 2>can look up what your phone might be worth.

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<v Speaker 1>All right, thanks for coming on the podcast, and thanks

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<v Speaker 1>to you for listening. If you have questions for me,

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<v Speaker 1>you can always submit them to Hello at richon tech

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<v Speaker 1>dot tv. I'm excited for the new iPhone. Let me

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<v Speaker 1>know on social media what you're looking forward to. I'm

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<v Speaker 1>at rich on tech. I'll talk to you real soon.