1 00:00:00,360 --> 00:00:03,640 Speaker 1: Rich Demiro here Rich on Tech with another interview. And 2 00:00:03,840 --> 00:00:08,039 Speaker 1: this is the time when everyone is thinking about upgrading 3 00:00:08,039 --> 00:00:11,399 Speaker 1: their iPhone, because Apple has announced that we will now 4 00:00:11,600 --> 00:00:15,480 Speaker 1: get our look at the new iPhone on October thirteenth, 5 00:00:15,640 --> 00:00:18,880 Speaker 1: twenty twenty, that's Tuesday, at ten am. They sent out 6 00:00:18,920 --> 00:00:22,200 Speaker 1: an invitation to journalists, but anyone can watch it. This 7 00:00:22,239 --> 00:00:25,440 Speaker 1: is their new virtual event that's happening from Apple Park. 8 00:00:25,840 --> 00:00:30,000 Speaker 1: And the tagline this time around was high Comma speed, 9 00:00:30,480 --> 00:00:34,120 Speaker 1: which is most likely a nod to, of course, faster processors, 10 00:00:34,120 --> 00:00:37,440 Speaker 1: but also the first time that iPhones will have those 11 00:00:37,520 --> 00:00:41,920 Speaker 1: speedy or promise to be speedy five G connections. Here 12 00:00:41,960 --> 00:00:44,839 Speaker 1: to discuss what to do with your current phone is 13 00:00:44,920 --> 00:00:48,640 Speaker 1: Sarah Bean. She works with Swapa, one of the places 14 00:00:48,640 --> 00:00:51,920 Speaker 1: where you can sell your existing phone for some cash. Sarah, 15 00:00:51,960 --> 00:00:52,800 Speaker 1: thanks for joining me. 16 00:00:53,600 --> 00:00:55,120 Speaker 2: Hi Rich, thanks for having me today. 17 00:00:55,280 --> 00:00:58,280 Speaker 1: All right, so explain first off what swapa is, because 18 00:00:58,280 --> 00:01:00,760 Speaker 1: I've always known Swapa to be kind of like the 19 00:01:01,080 --> 00:01:05,399 Speaker 1: insider place where I guess more techies sell their stuff 20 00:01:05,440 --> 00:01:07,360 Speaker 1: because you get higher amounts for your phone. 21 00:01:07,560 --> 00:01:09,840 Speaker 2: Yeah. Well, swapa is a user to user marketplace for 22 00:01:10,040 --> 00:01:12,400 Speaker 2: gently used or like we as we like to say, 23 00:01:12,440 --> 00:01:16,199 Speaker 2: Newish Tech. So we're a marketplace where you can buy 24 00:01:16,280 --> 00:01:18,960 Speaker 2: both online and in person if you want to buy 25 00:01:19,040 --> 00:01:20,280 Speaker 2: or sell a used device. 26 00:01:20,480 --> 00:01:23,200 Speaker 1: And so what's the difference between something like Swapa and 27 00:01:23,520 --> 00:01:25,240 Speaker 1: like Gazelle or eBay. 28 00:01:25,600 --> 00:01:28,120 Speaker 2: Well, you can buy with confidence when you buy through Swapa. 29 00:01:28,120 --> 00:01:31,320 Speaker 2: The biggest difference between us and other marketplaces is that 30 00:01:31,360 --> 00:01:35,840 Speaker 2: we vet every item that is listed for sale. We 31 00:01:35,920 --> 00:01:38,560 Speaker 2: require a lot of criteria to meet, and you can 32 00:01:38,959 --> 00:01:41,200 Speaker 2: know that you are buying a safe device. Not all 33 00:01:41,280 --> 00:01:46,080 Speaker 2: marketplaces do an Imicheck, for instance, that checks the fifteen 34 00:01:46,080 --> 00:01:49,440 Speaker 2: digit number on an iPhone or on a phone in general. 35 00:01:49,960 --> 00:01:53,360 Speaker 2: So this is important difference between US and other marketplaces. 36 00:01:53,720 --> 00:01:55,840 Speaker 1: So not only do you know as a buyer that 37 00:01:55,880 --> 00:01:58,600 Speaker 1: it's a bit more secure, but it's also as a 38 00:01:58,640 --> 00:02:01,360 Speaker 1: seller you're getting a little bit of a premium because 39 00:02:01,440 --> 00:02:04,200 Speaker 1: you're going through some of these hoops. Well, let's talk 40 00:02:04,200 --> 00:02:06,680 Speaker 1: about what to do with the iPhone, because I'm looking 41 00:02:06,720 --> 00:02:09,600 Speaker 1: at the prices here and let's see. So I've got 42 00:02:09,600 --> 00:02:12,240 Speaker 1: the iPhone eleven Pro Max that would get me about 43 00:02:12,520 --> 00:02:15,320 Speaker 1: seven hundred and eighty six dollars on Swapa. That sounds 44 00:02:15,320 --> 00:02:17,840 Speaker 1: like a pretty good deal considering I paid about thirteen 45 00:02:18,080 --> 00:02:21,600 Speaker 1: hundred for it, iPhone eleven Pro seven hundred dollars, iPhone 46 00:02:21,600 --> 00:02:25,919 Speaker 1: eleven five twenty nine, ten S Max four seventy, iPhone 47 00:02:25,960 --> 00:02:28,799 Speaker 1: ten R three sixty nine. Then down to the success swich. 48 00:02:29,080 --> 00:02:31,000 Speaker 1: You're only going to get seventy three bucks for that one. 49 00:02:31,000 --> 00:02:34,240 Speaker 1: Maybe better to give it to a child. So let's 50 00:02:34,280 --> 00:02:38,280 Speaker 1: talk about how to prepare our phone. Number one, make 51 00:02:38,280 --> 00:02:41,000 Speaker 1: sure your device is eligible for sale? What does that mean? 52 00:02:41,639 --> 00:02:43,239 Speaker 2: So you want to check with your carrier to see 53 00:02:43,240 --> 00:02:45,400 Speaker 2: whether your device is fully paid off, and you want 54 00:02:45,440 --> 00:02:48,040 Speaker 2: to perform an IMI check to verify that your phone 55 00:02:48,080 --> 00:02:51,680 Speaker 2: hasn't been reported lost or stolen. And Swap offers free 56 00:02:51,760 --> 00:02:54,080 Speaker 2: IMEI checks to anyone on our site. 57 00:02:54,200 --> 00:02:56,680 Speaker 1: All right, now, this is a big one. Back up 58 00:02:56,680 --> 00:02:59,600 Speaker 1: your phone. I know folks that generally, you know, sometimes 59 00:02:59,600 --> 00:03:01,440 Speaker 1: they don't up their phone when they're using it. But 60 00:03:01,440 --> 00:03:03,639 Speaker 1: if you're gonna sell it, you have to back it up. Now. 61 00:03:03,639 --> 00:03:05,919 Speaker 1: This is interesting because as I'm talking to you, I'm 62 00:03:05,960 --> 00:03:08,440 Speaker 1: checking on my phone because a lot of times people 63 00:03:08,760 --> 00:03:12,239 Speaker 1: don't realize that their iCloud backup has not fully like 64 00:03:12,280 --> 00:03:14,680 Speaker 1: if they're doing it iCloud, you know, which is wireless, 65 00:03:15,120 --> 00:03:18,040 Speaker 1: generally your phone does that at night when you're asleep 66 00:03:18,080 --> 00:03:22,280 Speaker 1: and it's charging. But sometimes that doesn't happen because you know, 67 00:03:22,400 --> 00:03:24,120 Speaker 1: you may not have a Wi Fi connection, you may 68 00:03:24,120 --> 00:03:27,200 Speaker 1: not have enough storage in your iCloud. And as I 69 00:03:27,240 --> 00:03:29,640 Speaker 1: talk to you, Sarah, I'm looking at my If you 70 00:03:29,680 --> 00:03:32,480 Speaker 1: go into your settings Apple id iCloud and then you 71 00:03:32,520 --> 00:03:36,200 Speaker 1: scroll down to iCloud backup, mine is actually turned off. 72 00:03:36,480 --> 00:03:39,040 Speaker 1: I have no idea why my backup is turned off, 73 00:03:39,080 --> 00:03:41,440 Speaker 1: but I'm gonna turn that on and make sure that 74 00:03:41,480 --> 00:03:44,560 Speaker 1: my phone is backed up, because I'm surprised that that's 75 00:03:44,720 --> 00:03:47,120 Speaker 1: turned off. But anyway, check that that's backed up. And 76 00:03:47,160 --> 00:03:50,040 Speaker 1: when it is on, it will give you the last 77 00:03:50,160 --> 00:03:52,880 Speaker 1: date that your phone was backed up, so you can 78 00:03:52,960 --> 00:03:55,680 Speaker 1: confirm that if it was the night before. You know, 79 00:03:55,840 --> 00:03:59,040 Speaker 1: everything should be backed up and safe and sound now 80 00:03:59,120 --> 00:04:01,000 Speaker 1: once your phone is bad. And I don't take that 81 00:04:01,080 --> 00:04:04,120 Speaker 1: lightly because you want to like triple check that everything's 82 00:04:04,160 --> 00:04:06,440 Speaker 1: backed up. You can do that on your computer as well, 83 00:04:06,560 --> 00:04:08,640 Speaker 1: which I'd probably recommend if you want like a real 84 00:04:08,760 --> 00:04:12,480 Speaker 1: nice you know, a whole file of your whole phone, 85 00:04:12,520 --> 00:04:13,920 Speaker 1: that's a nice way to do it as well. In 86 00:04:13,920 --> 00:04:17,440 Speaker 1: addition to iCloud. The next step here is a factory reset. 87 00:04:17,440 --> 00:04:18,520 Speaker 1: Why is that so important? 88 00:04:18,640 --> 00:04:20,360 Speaker 2: Yeah, you want to just when you sell a phone, 89 00:04:20,360 --> 00:04:21,880 Speaker 2: you want to make sure that you know everything is 90 00:04:22,160 --> 00:04:24,040 Speaker 2: wiped off of it. You don't want any of your 91 00:04:24,080 --> 00:04:25,360 Speaker 2: personal information left over. 92 00:04:25,440 --> 00:04:27,719 Speaker 1: And that's why. Okay, so let's move on to the 93 00:04:27,720 --> 00:04:30,000 Speaker 1: next one, which is clean your phone. So this is 94 00:04:30,000 --> 00:04:32,320 Speaker 1: a big one, especially with COVID times. 95 00:04:32,360 --> 00:04:35,560 Speaker 2: Definitely. You know, if cleanliness wasn't important before, it certainly 96 00:04:35,600 --> 00:04:37,760 Speaker 2: is right now that you know. We don't want to 97 00:04:37,839 --> 00:04:40,080 Speaker 2: do any harsh chemicals around your phone, that sort of thing. 98 00:04:40,640 --> 00:04:42,719 Speaker 2: You want to thoroughly clean the exterior of your phone, 99 00:04:42,720 --> 00:04:45,119 Speaker 2: fully power down your phone, moisten a lent free cloth 100 00:04:45,160 --> 00:04:47,040 Speaker 2: with soapy water, and gently wipe down your device. 101 00:04:47,560 --> 00:04:50,520 Speaker 1: Now it's interesting because for so many years people would 102 00:04:50,520 --> 00:04:52,320 Speaker 1: ask me, you know, can I use alcohol on my phone? 103 00:04:52,360 --> 00:04:54,240 Speaker 1: Can I use alcohol? And I'd say no, no, no. 104 00:04:54,400 --> 00:04:57,880 Speaker 1: And then when the whole coronavirus thing happened, Apple actually 105 00:04:57,920 --> 00:05:01,320 Speaker 1: came out and on their support page and said that 106 00:05:01,360 --> 00:05:05,400 Speaker 1: you could use something like a Clorox wipe to clean 107 00:05:05,400 --> 00:05:07,320 Speaker 1: your phone. And I thought that was really interesting. So 108 00:05:07,360 --> 00:05:09,960 Speaker 1: I'm going to actually go right to the Apple website 109 00:05:10,000 --> 00:05:12,520 Speaker 1: and read you what they said is it okay to 110 00:05:12,600 --> 00:05:15,200 Speaker 1: use a disinfectant on my Apple product, and it says 111 00:05:15,320 --> 00:05:20,480 Speaker 1: using a seventy percent isopropyl alcohol wipe or Clorox disinfecting wipes, 112 00:05:20,839 --> 00:05:23,919 Speaker 1: you may gently wipe the hard, non porous surfaces of 113 00:05:23,960 --> 00:05:26,680 Speaker 1: your Apple products, such as a display, keyboard, or other 114 00:05:26,720 --> 00:05:31,200 Speaker 1: exterior surfaces. Don't use bleach, avoid getting moisture in any opening, 115 00:05:31,240 --> 00:05:34,520 Speaker 1: and don't submerge your apple product in any cleaning agent. So, Sarah, 116 00:05:34,520 --> 00:05:36,400 Speaker 1: we don't want to dunk this in some sort of 117 00:05:36,839 --> 00:05:38,760 Speaker 1: you know, like a car wash bucket. You don't want 118 00:05:38,760 --> 00:05:39,039 Speaker 1: to do that. 119 00:05:39,760 --> 00:05:42,039 Speaker 2: Absolutely not. No, you know, when it comes to cleaning, 120 00:05:42,279 --> 00:05:43,920 Speaker 2: you know, less is more. I believe you want to 121 00:05:43,920 --> 00:05:45,520 Speaker 2: make sure that you've done it in a safe way 122 00:05:45,560 --> 00:05:49,240 Speaker 2: so it doesn't you know, affect the actual phone. And 123 00:05:49,279 --> 00:05:53,080 Speaker 2: we recommend on our blog that you use a state 124 00:05:53,160 --> 00:05:54,360 Speaker 2: damp lit free cloth. 125 00:05:54,760 --> 00:05:57,440 Speaker 1: Yeah, that really helps too. I've been wiping down my 126 00:05:57,440 --> 00:06:00,080 Speaker 1: phone a lot more. I've also been using that the 127 00:06:00,120 --> 00:06:03,960 Speaker 1: phone soap to disinfect my phone. But what's interesting about iPhones, 128 00:06:03,960 --> 00:06:06,000 Speaker 1: and I sort of alluded to this at the beginning 129 00:06:06,000 --> 00:06:08,880 Speaker 1: when I talked about some of these prices compared to 130 00:06:09,000 --> 00:06:12,279 Speaker 1: other devices like an Android, they really don't lose a 131 00:06:12,400 --> 00:06:15,560 Speaker 1: ton of their value over time. I mean, they're they're 132 00:06:15,680 --> 00:06:18,280 Speaker 1: quite valuable for a while. Why do you think that is? 133 00:06:19,360 --> 00:06:21,520 Speaker 2: You know, I just think that they just really hold 134 00:06:21,520 --> 00:06:24,360 Speaker 2: our value very well. And you can see on our 135 00:06:24,400 --> 00:06:26,760 Speaker 2: site by when you look at the prices that's that's 136 00:06:26,800 --> 00:06:27,799 Speaker 2: consistently the case. 137 00:06:29,160 --> 00:06:31,040 Speaker 1: And the other thing is that so many people keep 138 00:06:31,080 --> 00:06:34,480 Speaker 1: these phones in a case and also a screen protector. 139 00:06:34,760 --> 00:06:37,839 Speaker 1: So by the time it's, you know, generally time to 140 00:06:37,880 --> 00:06:39,840 Speaker 1: sell your phone or hand it over to someone new, 141 00:06:40,279 --> 00:06:42,800 Speaker 1: it almost feels like a new phone because we've kept 142 00:06:42,839 --> 00:06:45,760 Speaker 1: it in such protective coverings and casings, right. 143 00:06:46,200 --> 00:06:48,800 Speaker 2: Correct, Yeah, I mean it's like anything. The more you 144 00:06:48,839 --> 00:06:50,800 Speaker 2: take care of something, you know, the more you're going 145 00:06:50,839 --> 00:06:52,520 Speaker 2: to get for it when you go to buy it 146 00:06:52,640 --> 00:06:53,400 Speaker 2: or go to sell it. 147 00:06:53,440 --> 00:06:55,400 Speaker 1: All Right, So we talked a little bit about SWAPA. 148 00:06:55,640 --> 00:06:59,440 Speaker 1: So explain to me the difference between going through something 149 00:06:59,480 --> 00:07:02,640 Speaker 1: like swap and selling it yourself versus just handing it 150 00:07:02,680 --> 00:07:04,400 Speaker 1: back to the carrier, because a lot of people are 151 00:07:04,400 --> 00:07:06,400 Speaker 1: on that program where you can sell it back to 152 00:07:06,440 --> 00:07:09,160 Speaker 1: your carrier. Do you get as much money for that? 153 00:07:10,440 --> 00:07:12,480 Speaker 2: No. We always tell people that you will get about 154 00:07:12,480 --> 00:07:14,520 Speaker 2: twice as much for it when you sell it yourself, 155 00:07:14,520 --> 00:07:16,000 Speaker 2: then when you trade it back to the carrier. 156 00:07:16,440 --> 00:07:18,800 Speaker 1: And what about the concern that people might have of well, 157 00:07:18,800 --> 00:07:20,600 Speaker 1: am I actually going to get paid? Am I actually 158 00:07:20,640 --> 00:07:22,520 Speaker 1: going to get money for this? They? I feel like 159 00:07:22,560 --> 00:07:25,080 Speaker 1: a lot of people just default to the carrier because 160 00:07:25,440 --> 00:07:27,160 Speaker 1: they don't want to have to deal with, you know, 161 00:07:28,080 --> 00:07:30,200 Speaker 1: a problem. Send your money or you send your product 162 00:07:30,200 --> 00:07:32,680 Speaker 1: and nothing happens. Is that a concern here when you're 163 00:07:32,720 --> 00:07:33,480 Speaker 1: doing it yourself? 164 00:07:34,080 --> 00:07:36,000 Speaker 2: Well, not through Swapa because we have so many We 165 00:07:36,040 --> 00:07:38,640 Speaker 2: have PayPal protections, we have a moderation team that is 166 00:07:38,680 --> 00:07:40,520 Speaker 2: with you the whole step of the way, you know, 167 00:07:40,560 --> 00:07:44,000 Speaker 2: and we verify. We have a certain you know, criteria 168 00:07:44,080 --> 00:07:46,160 Speaker 2: you have to meet. So when you sell on Swapa, 169 00:07:46,160 --> 00:07:49,559 Speaker 2: and that's what I can speak to, you can sell 170 00:07:49,560 --> 00:07:52,680 Speaker 2: with confidence, you can buy with confidence because we know 171 00:07:53,040 --> 00:07:54,960 Speaker 2: that we have all these protections in place. 172 00:07:55,440 --> 00:07:58,040 Speaker 1: And what about a commission to Swapa? Take a commission? 173 00:07:58,080 --> 00:07:58,920 Speaker 1: How does that work? 174 00:08:00,000 --> 00:08:02,360 Speaker 2: Small fee for the buyer and it's built into the price. 175 00:08:02,600 --> 00:08:04,560 Speaker 1: Oh so the buyer pays it, not the seller. 176 00:08:05,000 --> 00:08:06,720 Speaker 2: Absolutely, that's what also sets us apart. 177 00:08:07,040 --> 00:08:09,320 Speaker 1: That's interesting. So you get the full amount basically on 178 00:08:09,360 --> 00:08:12,440 Speaker 1: your end what about shipping a phone. I mean, not 179 00:08:12,480 --> 00:08:15,600 Speaker 1: everyone is shipping electronics all the time. Is it easy 180 00:08:15,640 --> 00:08:16,040 Speaker 1: to do that? 181 00:08:17,200 --> 00:08:19,360 Speaker 2: Yeah, you know a lot of people, you know, use 182 00:08:19,360 --> 00:08:22,280 Speaker 2: the post office, they use other ways. That's usually negotiated 183 00:08:22,320 --> 00:08:24,200 Speaker 2: between the buyer and the sellers how it's going to 184 00:08:24,200 --> 00:08:26,560 Speaker 2: be done, and the seller of course would want to, 185 00:08:26,640 --> 00:08:28,640 Speaker 2: you know, consider that when they're setting their price. 186 00:08:28,520 --> 00:08:30,160 Speaker 1: Or is it time for the upgrade for you? 187 00:08:31,600 --> 00:08:33,840 Speaker 2: I have an iPhone eight, so it is probably going 188 00:08:33,880 --> 00:08:36,200 Speaker 2: to be time here soon. But you know, we also 189 00:08:36,200 --> 00:08:38,160 Speaker 2: have four people on our plan, so that that makes 190 00:08:38,160 --> 00:08:39,920 Speaker 2: a big difference. Of course too when you have all 191 00:08:39,920 --> 00:08:40,680 Speaker 2: family of phones. 192 00:08:40,880 --> 00:08:42,319 Speaker 1: Well, it looks like you can get about one hundred 193 00:08:42,320 --> 00:08:44,160 Speaker 1: and ninety nine dollars for your phone. So we don't 194 00:08:44,160 --> 00:08:45,920 Speaker 1: know how much these new phones are going to cost, 195 00:08:46,000 --> 00:08:49,440 Speaker 1: but I'm imagining, you know, we're looking at the thousand 196 00:08:49,440 --> 00:08:51,760 Speaker 1: dollars range for some of the top of the line models, 197 00:08:51,800 --> 00:08:54,440 Speaker 1: so you can you can get some money towards that. 198 00:08:55,080 --> 00:08:58,080 Speaker 1: Sarah Bean with Swapa, thank you so much for chatting 199 00:08:58,120 --> 00:09:00,800 Speaker 1: with me today. Can you tell folks how to find swap. 200 00:09:01,280 --> 00:09:03,959 Speaker 2: Absolutely go to our website swapa dot com. We have 201 00:09:04,040 --> 00:09:08,080 Speaker 2: plenty of information, plenty of blog blog articles, and you 202 00:09:08,120 --> 00:09:10,040 Speaker 2: can look up what your phone might be worth. 203 00:09:10,559 --> 00:09:13,199 Speaker 1: All right, thanks for coming on the podcast, and thanks 204 00:09:13,280 --> 00:09:16,080 Speaker 1: to you for listening. If you have questions for me, 205 00:09:16,120 --> 00:09:19,160 Speaker 1: you can always submit them to Hello at richon tech 206 00:09:19,400 --> 00:09:22,480 Speaker 1: dot tv. I'm excited for the new iPhone. Let me 207 00:09:22,520 --> 00:09:25,360 Speaker 1: know on social media what you're looking forward to. I'm 208 00:09:25,400 --> 00:09:28,080 Speaker 1: at rich on tech. I'll talk to you real soon.