WEBVTT - EZ Pass Cancellation

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<v Speaker 1>Don't answer the phone. Elvis Duran, the Elvis Duran phone tap?

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<v Speaker 1>All right, the phone tap, Danielle. Yeah, what's it all about?

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<v Speaker 2>So Joe emailed and said, my wife Debbie always feeds

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<v Speaker 2>through the easy paths and I want you to beat

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<v Speaker 2>somebody from easy Paths and tell her that she has

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<v Speaker 2>been busted.

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<v Speaker 1>Listen to this. I love how Danielle plays with us.

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<v Speaker 2>Lady Araba, I may speak to Deborah's leartous lease. Yes,

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<v Speaker 2>this is This is Natalie Clark from the easy Pass

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<v Speaker 2>headquarters in Seacaucus, New Jersey.

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<v Speaker 1>Yes, we have been doing.

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<v Speaker 2>A little bit of a test on the highways trying

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<v Speaker 2>to catch people that are speeding through the easy path system,

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<v Speaker 2>and your account number came up many times.

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<v Speaker 3>You're kidding.

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<v Speaker 1>No, I mean, do you know that you're speeding or No?

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<v Speaker 3>I didn't think I was. I was going through it

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<v Speaker 3>pretty slow.

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<v Speaker 1>Do you just have a heavy foot or something?

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<v Speaker 3>No? I slow down, and as soon as I get up,

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<v Speaker 3>I step on the gifts to go. It's because the

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<v Speaker 3>people behind you are so fast.

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<v Speaker 1>Now, Deborah shouldn't blame it on the other No, I'm.

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<v Speaker 3>Not blaming it on the other driver. I'm just telling

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<v Speaker 3>you the situation.

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<v Speaker 2>Okay, now it's supposed to be fifteen miles per hour

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<v Speaker 2>is actually what you're supposed to be going through the

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<v Speaker 2>easy Pass, and that's it. And you're going twenty five

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<v Speaker 2>thirty thirty five miles per hour?

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<v Speaker 1>No way, yes.

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<v Speaker 3>Way, not no way. Your machine is wrong, then, no.

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<v Speaker 2>The machine is not wrong. I think you're just not

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<v Speaker 2>a safe driver. We anyway, we have a new policy

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<v Speaker 2>that we're putting into effect, and what it is is.

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<v Speaker 1>When there's a certain amount of speeding.

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<v Speaker 2>Infractions that are actually on your easy Pass, we are

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<v Speaker 2>going to have to revoke your easy pass. And also

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<v Speaker 2>notice we have sent you countless notices.

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<v Speaker 3>That is a lot.

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<v Speaker 1>We never got a call back from you or anything.

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<v Speaker 3>Excuse me. I just recently called to ask for a

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<v Speaker 3>new one, and they sent a new one for my husband.

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<v Speaker 2>Sending you a new easy Pass is a totally different department.

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<v Speaker 2>I have nothing to do with that.

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<v Speaker 1>So it was up to me.

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<v Speaker 3>This is the first I've ever heard of this, ma'am.

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<v Speaker 2>If it was up to me and you had called

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<v Speaker 2>and wanted a new easy Pass, I would not have

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<v Speaker 2>sent it to you. I would have told you that

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<v Speaker 2>you have infractions on your on your easy Pass, and I've.

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<v Speaker 3>Never received anything in the mail other than the new

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<v Speaker 3>easy Pass. I never even get a bill from easy Pass, so.

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<v Speaker 1>You're stealing easy passes. What you're saying that you don't

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<v Speaker 1>get a bailly cow.

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<v Speaker 3>I get this stupid thing on the internet, but it

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<v Speaker 3>doesn't say anything. They're charging my credit card every month

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<v Speaker 3>or so.

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<v Speaker 2>You need to pay more attention to what you're spending,

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<v Speaker 2>don't you, especially with a family.

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<v Speaker 3>Excuse me, but I really don't like the way you're

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<v Speaker 3>speaking to me.

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<v Speaker 1>I'm just trying to be honest and.

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<v Speaker 3>Well, first you're insinuating that I'm lying to you. Then

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<v Speaker 3>you're insinuating that I've gotten notices. Is that I haven't,

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<v Speaker 3>And you're now you're telling me that I'm lying to

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<v Speaker 3>you again. Just change the tone a little bit and

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<v Speaker 3>speak a little more courteously. And you're calling me a

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<v Speaker 3>liar and I'm not lying to you.

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<v Speaker 1>Well you should change your tone with me as well.

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<v Speaker 1>I'm the customer, not anymore you're not.

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<v Speaker 2>Unfortunately, this is our policy and we have to revoke

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<v Speaker 2>the easy pass. So from now on, when you go

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<v Speaker 2>through the toe, you'll have to pay.

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<v Speaker 3>Then you're gonna have to talk to my lawyer, because

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<v Speaker 3>you can't revoke my easy pass for a first offense.

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<v Speaker 1>Lawyer, schmawyer. We don't deal with lawyers.

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<v Speaker 3>Or it's going to be the owner of easy pas.

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<v Speaker 1>You can't do that, the owner of easy pass.

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<v Speaker 3>Whatever, the state, whoever. I have to speak to other

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<v Speaker 3>than you, because I do not like your attitude. I

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<v Speaker 3>got with customer service. You don't know how to do it.

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<v Speaker 1>I am one of the higher ups here at Easy Paths.

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<v Speaker 1>I'll have you know.

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<v Speaker 3>Well, I'm wondering why let's.

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<v Speaker 1>Just discuss this. July seventh and July fourteenth, Delaware Memorial Bridge.

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<v Speaker 1>Do you remember speeding through the easy Paths?

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<v Speaker 3>No, I don't attitude.

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<v Speaker 1>I can't be hello, I can hear you.

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<v Speaker 2>I mean you seem to forget that you know you

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<v Speaker 2>shouldn't be speeding anywhere, especially through easy paths.

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<v Speaker 1>We got you, and now you're upset because we got you.

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<v Speaker 3>I'm not upset because you've got me. I'm upset that

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<v Speaker 3>I never got any notices. That's what I'm upset about.

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<v Speaker 1>Oh, Deborah, we.

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<v Speaker 2>Did get you, because this is Danielle and you've just

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<v Speaker 2>been phone tapped.

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<v Speaker 3>Any day.

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<v Speaker 1>Her husband Shoe told me to give.

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<v Speaker 3>You a call. I'm going to kill you.

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<v Speaker 1>Elvis Duranta. A phone tap