1 00:00:00,400 --> 00:00:04,280 Speaker 1: Don't answer the phone. Elvis Duran, the Elvis Duran phone tap? 2 00:00:06,320 --> 00:00:09,280 Speaker 1: All right, the phone tap, Danielle. Yeah, what's it all about? 3 00:00:09,600 --> 00:00:12,639 Speaker 2: So Joe emailed and said, my wife Debbie always feeds 4 00:00:12,640 --> 00:00:14,800 Speaker 2: through the easy paths and I want you to beat 5 00:00:14,840 --> 00:00:16,680 Speaker 2: somebody from easy Paths and tell her that she has 6 00:00:16,720 --> 00:00:17,400 Speaker 2: been busted. 7 00:00:17,600 --> 00:00:19,759 Speaker 1: Listen to this. I love how Danielle plays with us. 8 00:00:19,800 --> 00:00:24,840 Speaker 2: Lady Araba, I may speak to Deborah's leartous lease. Yes, 9 00:00:24,920 --> 00:00:27,680 Speaker 2: this is This is Natalie Clark from the easy Pass 10 00:00:27,720 --> 00:00:29,440 Speaker 2: headquarters in Seacaucus, New Jersey. 11 00:00:29,840 --> 00:00:31,920 Speaker 1: Yes, we have been doing. 12 00:00:31,680 --> 00:00:33,960 Speaker 2: A little bit of a test on the highways trying 13 00:00:34,000 --> 00:00:36,880 Speaker 2: to catch people that are speeding through the easy path system, 14 00:00:37,040 --> 00:00:39,519 Speaker 2: and your account number came up many times. 15 00:00:39,960 --> 00:00:40,600 Speaker 3: You're kidding. 16 00:00:40,920 --> 00:00:44,000 Speaker 1: No, I mean, do you know that you're speeding or No? 17 00:00:44,120 --> 00:00:46,680 Speaker 3: I didn't think I was. I was going through it 18 00:00:46,720 --> 00:00:47,320 Speaker 3: pretty slow. 19 00:00:47,479 --> 00:00:49,280 Speaker 1: Do you just have a heavy foot or something? 20 00:00:49,640 --> 00:00:52,879 Speaker 3: No? I slow down, and as soon as I get up, 21 00:00:52,960 --> 00:00:55,400 Speaker 3: I step on the gifts to go. It's because the 22 00:00:55,440 --> 00:00:58,240 Speaker 3: people behind you are so fast. 23 00:00:58,520 --> 00:01:01,600 Speaker 1: Now, Deborah shouldn't blame it on the other No, I'm. 24 00:01:01,440 --> 00:01:04,039 Speaker 3: Not blaming it on the other driver. I'm just telling 25 00:01:04,080 --> 00:01:04,920 Speaker 3: you the situation. 26 00:01:05,120 --> 00:01:07,000 Speaker 2: Okay, now it's supposed to be fifteen miles per hour 27 00:01:07,120 --> 00:01:08,560 Speaker 2: is actually what you're supposed to be going through the 28 00:01:08,560 --> 00:01:11,399 Speaker 2: easy Pass, and that's it. And you're going twenty five 29 00:01:11,480 --> 00:01:12,920 Speaker 2: thirty thirty five miles per hour? 30 00:01:13,040 --> 00:01:14,080 Speaker 1: No way, yes. 31 00:01:13,959 --> 00:01:17,959 Speaker 3: Way, not no way. Your machine is wrong, then, no. 32 00:01:17,880 --> 00:01:19,760 Speaker 2: The machine is not wrong. I think you're just not 33 00:01:19,800 --> 00:01:22,160 Speaker 2: a safe driver. We anyway, we have a new policy 34 00:01:22,200 --> 00:01:24,080 Speaker 2: that we're putting into effect, and what it is is. 35 00:01:24,520 --> 00:01:27,640 Speaker 1: When there's a certain amount of speeding. 36 00:01:27,200 --> 00:01:29,920 Speaker 2: Infractions that are actually on your easy Pass, we are 37 00:01:29,959 --> 00:01:32,280 Speaker 2: going to have to revoke your easy pass. And also 38 00:01:32,640 --> 00:01:34,800 Speaker 2: notice we have sent you countless notices. 39 00:01:35,120 --> 00:01:35,959 Speaker 3: That is a lot. 40 00:01:37,000 --> 00:01:39,160 Speaker 1: We never got a call back from you or anything. 41 00:01:39,240 --> 00:01:42,440 Speaker 3: Excuse me. I just recently called to ask for a 42 00:01:42,480 --> 00:01:44,880 Speaker 3: new one, and they sent a new one for my husband. 43 00:01:45,000 --> 00:01:47,280 Speaker 2: Sending you a new easy Pass is a totally different department. 44 00:01:47,319 --> 00:01:48,360 Speaker 2: I have nothing to do with that. 45 00:01:48,440 --> 00:01:49,280 Speaker 1: So it was up to me. 46 00:01:49,400 --> 00:01:51,400 Speaker 3: This is the first I've ever heard of this, ma'am. 47 00:01:51,560 --> 00:01:53,040 Speaker 2: If it was up to me and you had called 48 00:01:53,120 --> 00:01:54,880 Speaker 2: and wanted a new easy Pass, I would not have 49 00:01:54,920 --> 00:01:56,160 Speaker 2: sent it to you. I would have told you that 50 00:01:56,200 --> 00:01:59,120 Speaker 2: you have infractions on your on your easy Pass, and I've. 51 00:01:58,960 --> 00:02:01,920 Speaker 3: Never received anything in the mail other than the new 52 00:02:01,960 --> 00:02:04,960 Speaker 3: easy Pass. I never even get a bill from easy Pass, so. 53 00:02:04,960 --> 00:02:07,080 Speaker 1: You're stealing easy passes. What you're saying that you don't 54 00:02:07,120 --> 00:02:08,000 Speaker 1: get a bailly cow. 55 00:02:08,560 --> 00:02:10,720 Speaker 3: I get this stupid thing on the internet, but it 56 00:02:10,720 --> 00:02:13,960 Speaker 3: doesn't say anything. They're charging my credit card every month 57 00:02:14,040 --> 00:02:14,320 Speaker 3: or so. 58 00:02:14,480 --> 00:02:16,400 Speaker 2: You need to pay more attention to what you're spending, 59 00:02:16,440 --> 00:02:17,960 Speaker 2: don't you, especially with a family. 60 00:02:18,639 --> 00:02:20,799 Speaker 3: Excuse me, but I really don't like the way you're 61 00:02:20,840 --> 00:02:21,600 Speaker 3: speaking to me. 62 00:02:21,880 --> 00:02:23,200 Speaker 1: I'm just trying to be honest and. 63 00:02:23,320 --> 00:02:25,960 Speaker 3: Well, first you're insinuating that I'm lying to you. Then 64 00:02:26,000 --> 00:02:29,519 Speaker 3: you're insinuating that I've gotten notices. Is that I haven't, 65 00:02:29,639 --> 00:02:31,600 Speaker 3: And you're now you're telling me that I'm lying to 66 00:02:31,760 --> 00:02:34,560 Speaker 3: you again. Just change the tone a little bit and 67 00:02:34,680 --> 00:02:38,000 Speaker 3: speak a little more courteously. And you're calling me a 68 00:02:38,040 --> 00:02:39,520 Speaker 3: liar and I'm not lying to you. 69 00:02:39,639 --> 00:02:41,640 Speaker 1: Well you should change your tone with me as well. 70 00:02:42,040 --> 00:02:44,120 Speaker 1: I'm the customer, not anymore you're not. 71 00:02:45,240 --> 00:02:47,600 Speaker 2: Unfortunately, this is our policy and we have to revoke 72 00:02:47,639 --> 00:02:49,160 Speaker 2: the easy pass. So from now on, when you go 73 00:02:49,200 --> 00:02:50,280 Speaker 2: through the toe, you'll have to pay. 74 00:02:50,760 --> 00:02:52,680 Speaker 3: Then you're gonna have to talk to my lawyer, because 75 00:02:52,720 --> 00:02:55,799 Speaker 3: you can't revoke my easy pass for a first offense. 76 00:02:56,000 --> 00:02:58,399 Speaker 1: Lawyer, schmawyer. We don't deal with lawyers. 77 00:02:58,360 --> 00:02:59,919 Speaker 3: Or it's going to be the owner of easy pas. 78 00:03:00,600 --> 00:03:03,280 Speaker 1: You can't do that, the owner of easy pass. 79 00:03:03,280 --> 00:03:06,160 Speaker 3: Whatever, the state, whoever. I have to speak to other 80 00:03:06,240 --> 00:03:08,520 Speaker 3: than you, because I do not like your attitude. I 81 00:03:08,639 --> 00:03:11,320 Speaker 3: got with customer service. You don't know how to do it. 82 00:03:11,480 --> 00:03:13,400 Speaker 1: I am one of the higher ups here at Easy Paths. 83 00:03:13,400 --> 00:03:14,000 Speaker 1: I'll have you know. 84 00:03:14,560 --> 00:03:17,639 Speaker 3: Well, I'm wondering why let's. 85 00:03:17,440 --> 00:03:20,640 Speaker 1: Just discuss this. July seventh and July fourteenth, Delaware Memorial Bridge. 86 00:03:20,680 --> 00:03:22,480 Speaker 1: Do you remember speeding through the easy Paths? 87 00:03:22,600 --> 00:03:24,880 Speaker 3: No, I don't attitude. 88 00:03:24,919 --> 00:03:28,000 Speaker 1: I can't be hello, I can hear you. 89 00:03:28,320 --> 00:03:30,000 Speaker 2: I mean you seem to forget that you know you 90 00:03:30,000 --> 00:03:32,520 Speaker 2: shouldn't be speeding anywhere, especially through easy paths. 91 00:03:32,760 --> 00:03:35,360 Speaker 1: We got you, and now you're upset because we got you. 92 00:03:35,480 --> 00:03:37,640 Speaker 3: I'm not upset because you've got me. I'm upset that 93 00:03:37,720 --> 00:03:40,720 Speaker 3: I never got any notices. That's what I'm upset about. 94 00:03:40,800 --> 00:03:41,480 Speaker 1: Oh, Deborah, we. 95 00:03:41,480 --> 00:03:43,440 Speaker 2: Did get you, because this is Danielle and you've just 96 00:03:43,480 --> 00:03:44,360 Speaker 2: been phone tapped. 97 00:03:47,480 --> 00:03:48,040 Speaker 3: Any day. 98 00:03:48,680 --> 00:03:51,120 Speaker 1: Her husband Shoe told me to give. 99 00:03:50,920 --> 00:03:53,160 Speaker 3: You a call. I'm going to kill you. 100 00:03:55,160 --> 00:03:56,600 Speaker 1: Elvis Duranta. A phone tap