1
00:00:00,240 --> 00:00:03,119
Speaker 1: Ron Anian, I like doing this because it makes Danny crazy.

2
00:00:03,160 --> 00:00:06,200
Speaker 1: My mechanic. I got out my little two ounce bullpeen hammer.

3
00:00:06,440 --> 00:00:08,239
Speaker 1: I said, hey, you want to see something neat? I said,

4
00:00:08,280 --> 00:00:10,040
Speaker 1: I know what's wrong with this car? He goes, really

5
00:00:10,080 --> 00:00:11,840
Speaker 1: does the ben fuse box? He says, how can you

6
00:00:11,960 --> 00:00:13,880
Speaker 1: prove it? I took the two hounds bullpen. I tapped

7
00:00:13,880 --> 00:00:16,079
Speaker 1: it right where the connector is. Car shut off?

8
00:00:16,760 --> 00:00:17,279
Speaker 2: Have time?

9
00:00:17,400 --> 00:00:19,520
Speaker 1: The car doctor Tom wants me to tell you what

10
00:00:19,560 --> 00:00:22,160
Speaker 1: PMW stands for. Do you know what BMW stands for?

11
00:00:22,520 --> 00:00:24,319
Speaker 2: I don't know what about to come out of your mouth,

12
00:00:24,400 --> 00:00:26,040
Speaker 2: but I can almost get well.

13
00:00:26,120 --> 00:00:29,320
Speaker 1: BMW stands for a variety of things. The most common

14
00:00:29,400 --> 00:00:30,680
Speaker 1: is Bavarian money waster.

15
00:00:30,960 --> 00:00:34,680
Speaker 2: Welcome to the radio home of ron Ananian, the Car Doctor.

16
00:00:34,960 --> 00:00:38,120
Speaker 2: Since nineteen ninety one, this is where car owners the

17
00:00:38,159 --> 00:00:42,560
Speaker 2: world overturned to for their definitive opinion on automotive repair.

18
00:00:43,080 --> 00:00:46,040
Speaker 2: If your mechanics giving you a busy signal, pick up.

19
00:00:45,920 --> 00:00:47,680
Speaker 3: The phone and call in.

20
00:00:47,720 --> 00:00:49,800
Speaker 2: The garage doors are open.

21
00:00:49,680 --> 00:00:51,720
Speaker 1: But I am here to take your calls. At eight

22
00:00:51,760 --> 00:00:53,440
Speaker 1: five five five six ninety nine.

23
00:00:53,400 --> 00:00:58,760
Speaker 2: Hundred and now he touched this hee running.

24
00:01:01,000 --> 00:01:03,960
Speaker 1: We're going to start today with a man that really

25
00:01:03,960 --> 00:01:06,800
Speaker 1: needs no introduction. He's been here before. I consider him

26
00:01:06,800 --> 00:01:10,080
Speaker 1: a personal friend. Our relationship has grown as many doing

27
00:01:10,120 --> 00:01:13,560
Speaker 1: the in any industry, especially the automotive one. He's Harlan Siegel.

28
00:01:13,600 --> 00:01:17,119
Speaker 1: Harlan has been around this industry and helped so many

29
00:01:17,160 --> 00:01:20,840
Speaker 1: companies and help them in their scan tool development. He's

30
00:01:20,840 --> 00:01:23,200
Speaker 1: sort of like the scan tool godfather. I guess we

31
00:01:23,240 --> 00:01:25,600
Speaker 1: could call him. And he's been around a while. I

32
00:01:25,640 --> 00:01:27,400
Speaker 1: think he went to the horse track races with Henry

33
00:01:27,400 --> 00:01:31,040
Speaker 1: Ford when he was building the Model A. Probably not right, Harlan,

34
00:01:31,120 --> 00:01:33,880
Speaker 1: let me get you in here. Probably not that long.

35
00:01:33,959 --> 00:01:36,040
Speaker 1: But you've been around a while doing this, right.

36
00:01:36,880 --> 00:01:39,240
Speaker 4: Yeah, yeah, yeah, just a little bit after.

37
00:01:39,000 --> 00:01:41,680
Speaker 1: The model A little bit after a little bit after

38
00:01:41,720 --> 00:01:44,240
Speaker 1: the Model A. But seriously, how long you've been in

39
00:01:44,280 --> 00:01:45,640
Speaker 1: scan tools, Harlan tell the.

40
00:01:45,600 --> 00:01:48,880
Speaker 4: Listeners over over forty years? Right? Sure?

41
00:01:48,960 --> 00:01:51,760
Speaker 1: A lot of knowledge there, brother, Yeah, you know, and

42
00:01:51,760 --> 00:01:53,720
Speaker 1: you've been with You've been with all the major companies.

43
00:01:53,720 --> 00:01:57,400
Speaker 1: You're currently with Launch launch Tech USA, and you know,

44
00:01:57,440 --> 00:01:59,760
Speaker 1: we wanted to have an informal chat. I'm glad I

45
00:02:00,160 --> 00:02:01,920
Speaker 1: to pin it down because we want to have an

46
00:02:01,920 --> 00:02:04,040
Speaker 1: informal chat about scan tools. You know, we can't talk

47
00:02:04,120 --> 00:02:07,680
Speaker 1: enough about scan tools. It's it's it's it's an ever growing,

48
00:02:07,760 --> 00:02:10,000
Speaker 1: ever evolving conversation.

49
00:02:10,600 --> 00:02:10,720
Speaker 5: Uh.

50
00:02:10,760 --> 00:02:12,640
Speaker 1: You know, one of the conversations that I always have

51
00:02:12,680 --> 00:02:14,120
Speaker 1: here on the show is, Hey, Ron, I need a

52
00:02:14,160 --> 00:02:14,720
Speaker 1: scan tool.

53
00:02:14,960 --> 00:02:15,560
Speaker 3: What should I.

54
00:02:15,520 --> 00:02:17,679
Speaker 1: Look for and what features? And you and I we've

55
00:02:17,720 --> 00:02:19,040
Speaker 1: had that conversation here.

56
00:02:20,639 --> 00:02:20,880
Speaker 5: You know.

57
00:02:21,040 --> 00:02:23,200
Speaker 1: It's it's it's be We're kind of beyond that. Like

58
00:02:23,200 --> 00:02:25,519
Speaker 1: if I said to you, Harlan, could you imagine a

59
00:02:25,560 --> 00:02:28,040
Speaker 1: shop and just answer this one. You know, could you

60
00:02:28,080 --> 00:02:30,440
Speaker 1: imagine a shop trying to fix a car today without

61
00:02:30,440 --> 00:02:32,440
Speaker 1: a scan tool, what would your reaction be?

62
00:02:33,760 --> 00:02:36,000
Speaker 4: It would be It'd be impossible. It'd be the same

63
00:02:36,040 --> 00:02:38,960
Speaker 4: thing is uh is not is not having a you know,

64
00:02:39,000 --> 00:02:40,280
Speaker 4: a ten milimeter socket.

65
00:02:40,480 --> 00:02:42,440
Speaker 1: Well, but Harlan, all I do is oil changes. Do

66
00:02:42,480 --> 00:02:44,400
Speaker 1: I really need a scan tool to do oil changes

67
00:02:44,400 --> 00:02:44,880
Speaker 1: on cars?

68
00:02:45,080 --> 00:02:48,079
Speaker 4: Absolutely? You got to You got to put out that

69
00:02:48,240 --> 00:02:49,160
Speaker 4: reset light.

70
00:02:49,200 --> 00:02:51,360
Speaker 1: Right, you got to put out the reset light. So

71
00:02:51,400 --> 00:02:55,240
Speaker 1: there's nothing simple, you know. It's it's it's technology is

72
00:02:55,280 --> 00:02:57,640
Speaker 1: making us pay the price and and and pay the

73
00:02:57,680 --> 00:03:01,320
Speaker 1: freight and for that reas you know, we look at

74
00:03:01,320 --> 00:03:03,280
Speaker 1: a scan tool and for everybody out there that may

75
00:03:03,320 --> 00:03:05,639
Speaker 1: not know a scan tool. It's sort of like when

76
00:03:05,639 --> 00:03:07,920
Speaker 1: you go to the doctor. It's a tablet that plugs

77
00:03:07,919 --> 00:03:11,480
Speaker 1: into these There's a connector under the dashboard currently, a

78
00:03:11,520 --> 00:03:15,840
Speaker 1: sixteen pin trapezoid looking piece that you know has been

79
00:03:15,840 --> 00:03:21,040
Speaker 1: there since nineteen ninety five and six, and it is

80
00:03:21,080 --> 00:03:25,120
Speaker 1: the life link to deciphering all the information the car

81
00:03:25,120 --> 00:03:30,520
Speaker 1: computer has. Does a scan tool evolve? Harlan? I mean,

82
00:03:30,600 --> 00:03:33,800
Speaker 1: I know the software changes, right, you know, the manufacturer

83
00:03:33,800 --> 00:03:36,080
Speaker 1: comes out with and they'll add a different module for

84
00:03:36,200 --> 00:03:39,680
Speaker 1: air conditioning or a different module for tire pressure sensors.

85
00:03:40,040 --> 00:03:41,640
Speaker 1: That software stuff.

86
00:03:41,440 --> 00:03:43,760
Speaker 3: Do you know, talk about.

87
00:03:43,480 --> 00:03:46,560
Speaker 1: The hardware a little bit. What sort of hardware does

88
00:03:46,600 --> 00:03:49,240
Speaker 1: the current generation scan tool have? And what do you

89
00:03:49,280 --> 00:03:50,120
Speaker 1: see for the future.

90
00:03:51,360 --> 00:03:54,280
Speaker 4: Yeah, that's a great question, Ron, And and look, I

91
00:03:54,280 --> 00:03:56,520
Speaker 4: mean the fact of the matter is, you know, if

92
00:03:56,560 --> 00:04:00,920
Speaker 4: I had this conversation, you know, some years back, uh,

93
00:04:01,040 --> 00:04:04,960
Speaker 4: you know, there'd be competitive advantages amongst the manufacturers out there.

94
00:04:05,560 --> 00:04:10,840
Speaker 4: One graphs, eight parameters, one graphs twelve ones at collar

95
00:04:10,960 --> 00:04:13,000
Speaker 4: ones are black and white, you know, all that kind

96
00:04:13,000 --> 00:04:15,920
Speaker 4: of stuff. And then then it moved to who has

97
00:04:15,960 --> 00:04:19,080
Speaker 4: a bigger screen and who has a bigger process or uh,

98
00:04:19,200 --> 00:04:21,440
Speaker 4: to the point where a lot of these tools are

99
00:04:21,480 --> 00:04:28,800
Speaker 4: mature and the benefits lie in software and support and

100
00:04:28,800 --> 00:04:32,040
Speaker 4: and other things down the road that the scame tool

101
00:04:32,080 --> 00:04:34,719
Speaker 4: may be able to do. But to answer your question,

102
00:04:34,880 --> 00:04:38,159
Speaker 4: so so yes, all of it matters, and in the

103
00:04:38,240 --> 00:04:43,240
Speaker 4: processing power simply allows for a faster response. Uh, you know,

104
00:04:43,360 --> 00:04:45,880
Speaker 4: be able to move around the tool from module to

105
00:04:46,000 --> 00:04:50,000
Speaker 4: module much more quicker than if you had a slower one,

106
00:04:50,360 --> 00:04:53,640
Speaker 4: and be able to be prepared with more complex software

107
00:04:53,680 --> 00:04:54,880
Speaker 4: as it gets installed.

108
00:04:55,320 --> 00:04:57,400
Speaker 1: You know what what the listeners should keep in mind

109
00:04:57,400 --> 00:04:59,840
Speaker 1: if they're considering scan tool purchasing and correct me if

110
00:04:59,839 --> 00:05:02,679
Speaker 1: I'm wrong, Harlan. But you know, let's say you're working

111
00:05:02,760 --> 00:05:06,440
Speaker 1: on a fuel trim problem, right, You're trying to diagnose

112
00:05:06,480 --> 00:05:09,320
Speaker 1: a P zero one, seven to one, and you know

113
00:05:09,400 --> 00:05:12,200
Speaker 1: you're you're in year Make model. You're not using OBD two.

114
00:05:12,240 --> 00:05:15,200
Speaker 1: You're in year Make model, and you're looking at, you know,

115
00:05:15,240 --> 00:05:19,159
Speaker 1: your Toyota Camri fuel trim and you've got all the

116
00:05:19,200 --> 00:05:21,520
Speaker 1: PIDs up in that grouping that could be depending on

117
00:05:21,720 --> 00:05:24,279
Speaker 1: depending upon the tool and how the manufacturer allows it,

118
00:05:24,720 --> 00:05:28,679
Speaker 1: that you could be looking at forty PIDs. Forty PIDs

119
00:05:28,960 --> 00:05:30,600
Speaker 1: is a lot of information.

120
00:05:30,320 --> 00:05:33,840
Speaker 4: Right, and it's going to absolutely and it's going.

121
00:05:33,839 --> 00:05:37,440
Speaker 1: To slow down the processor. So sometimes I say to

122
00:05:37,480 --> 00:05:39,760
Speaker 1: people when we're buying a scan tool, you know, you're

123
00:05:39,760 --> 00:05:42,360
Speaker 1: buying the software, you're buying a lot, but you've got

124
00:05:42,400 --> 00:05:44,040
Speaker 1: to look at the hardware. You've got to look at

125
00:05:44,040 --> 00:05:47,080
Speaker 1: the processor, how fast is it, what brand processor is it?

126
00:05:47,120 --> 00:05:50,120
Speaker 1: And you know what's that whole scan tool platform based on.

127
00:05:50,720 --> 00:05:52,479
Speaker 1: You know, because you're going to take that that P

128
00:05:52,680 --> 00:05:56,159
Speaker 1: zero one seven one diagnosis and you know it's a

129
00:05:56,160 --> 00:05:57,800
Speaker 1: four cylinder, so you're going to look at long term

130
00:05:57,800 --> 00:06:00,200
Speaker 1: fuel trim bank one, short term fuel trim bank one.

131
00:06:00,240 --> 00:06:02,280
Speaker 1: You might look at O two sensors and graph them

132
00:06:02,320 --> 00:06:04,720
Speaker 1: as you as you correctly pointed out, and you might

133
00:06:04,720 --> 00:06:06,800
Speaker 1: look at air fuel ratio sensors and cool and take

134
00:06:07,080 --> 00:06:10,160
Speaker 1: you know, maybe six to eight PIDs and that speeds

135
00:06:10,240 --> 00:06:13,599
Speaker 1: things up. But one of the neat things that a

136
00:06:13,640 --> 00:06:21,120
Speaker 1: scan tool does is every time you plug in it polls. Polls.

137
00:06:21,400 --> 00:06:23,280
Speaker 1: I think you're familiar with that term, right, Harlan, You

138
00:06:23,279 --> 00:06:26,440
Speaker 1: know what I'm talking about that absolutely talk about polling

139
00:06:26,480 --> 00:06:30,160
Speaker 1: and how does that affect the scan tool and the

140
00:06:30,200 --> 00:06:34,320
Speaker 1: ability for the person to you know, fix the car quickly.

141
00:06:34,440 --> 00:06:35,960
Speaker 1: Is what I'm trying to get through. Polling is a

142
00:06:35,960 --> 00:06:38,719
Speaker 1: big It's something that happens we don't even realize it's happening.

143
00:06:39,440 --> 00:06:42,440
Speaker 4: Well, you know the whole thing with scan tools right now.

144
00:06:43,000 --> 00:06:46,679
Speaker 4: And then the scenario that you pointed out, and what

145
00:06:46,720 --> 00:06:50,760
Speaker 4: we call is recording all of the data all of

146
00:06:50,800 --> 00:06:54,560
Speaker 4: the time, so you can always reflect back in your

147
00:06:54,600 --> 00:06:58,159
Speaker 4: research of the pits for not what just happened at

148
00:06:58,160 --> 00:07:01,480
Speaker 4: the moment, but what had happened maybe fifteen seconds prior

149
00:07:01,800 --> 00:07:05,560
Speaker 4: thirty seconds prior before the event. When we say event,

150
00:07:05,880 --> 00:07:08,600
Speaker 4: we meaning the driver ability to hip hop or whatever

151
00:07:08,600 --> 00:07:11,160
Speaker 4: happened to the vehicle or after the event.

152
00:07:11,480 --> 00:07:12,160
Speaker 5: And the other.

153
00:07:12,040 --> 00:07:17,800
Speaker 4: Piece with that data buffering, as we call it, is

154
00:07:18,240 --> 00:07:22,440
Speaker 4: you're able to look at related bits to that because

155
00:07:22,640 --> 00:07:25,880
Speaker 4: sometimes in your example of fuel trim, I mean there

156
00:07:25,920 --> 00:07:28,680
Speaker 4: may be you know, something you know wrong an EMBAC

157
00:07:28,760 --> 00:07:33,200
Speaker 4: system that's causing that fuel trim to be on a

158
00:07:33,280 --> 00:07:37,560
Speaker 4: line and it's a little bit indirectly related. But if

159
00:07:37,560 --> 00:07:40,760
Speaker 4: you're not looking at all the perimeters and recording all

160
00:07:40,880 --> 00:07:43,240
Speaker 4: of the data all of the time, there's a good

161
00:07:43,360 --> 00:07:44,440
Speaker 4: chance you will miss it.

162
00:07:44,720 --> 00:07:47,840
Speaker 1: And at that point you'll ruin your whole diagnosis and

163
00:07:47,920 --> 00:07:48,920
Speaker 1: go down the wrong path.

164
00:07:50,760 --> 00:07:51,000
Speaker 5: Yep.

165
00:07:51,360 --> 00:07:57,120
Speaker 1: So when you at launch design a scan tool, you know,

166
00:07:57,160 --> 00:08:00,680
Speaker 1: you create the next best thing, as you guys have

167
00:08:00,800 --> 00:08:04,240
Speaker 1: done so often. You know, what do you consider?

168
00:08:04,320 --> 00:08:04,880
Speaker 3: Do you do?

169
00:08:04,920 --> 00:08:08,160
Speaker 1: You look at groupings and the ability to move software

170
00:08:08,200 --> 00:08:11,920
Speaker 1: around and bring up select PIDs and you know, can

171
00:08:11,960 --> 00:08:13,760
Speaker 1: you talk about that process a little bit. We don't

172
00:08:13,800 --> 00:08:15,560
Speaker 1: want to take any trade secrets, but you know what

173
00:08:15,800 --> 00:08:18,600
Speaker 1: goes into the thinking to develop that tool properly.

174
00:08:19,640 --> 00:08:23,080
Speaker 4: Well, it's funny that I asked, because there is something

175
00:08:23,760 --> 00:08:26,480
Speaker 4: that we are working on right now. I can't share

176
00:08:26,480 --> 00:08:30,400
Speaker 4: it exactly, but it's along that line. So when you're

177
00:08:30,400 --> 00:08:34,600
Speaker 4: looking at how can a technician or even a diry person,

178
00:08:34,640 --> 00:08:37,800
Speaker 4: you know, how can you benefit from the next technology?

179
00:08:38,280 --> 00:08:40,199
Speaker 4: You know, so you've got the cool hardware, you've got

180
00:08:40,200 --> 00:08:43,760
Speaker 4: the cool software. And when I say software, generally most

181
00:08:43,760 --> 00:08:48,040
Speaker 4: people refer to coverage that the scandal has. But what

182
00:08:48,040 --> 00:08:50,079
Speaker 4: what can you do with that? Like? How can it

183
00:08:50,080 --> 00:08:53,480
Speaker 4: help me out? And that's where we're trying to polish up,

184
00:08:53,920 --> 00:08:58,679
Speaker 4: So being ahead of the curve and then taking advantage

185
00:08:58,679 --> 00:09:03,240
Speaker 4: of the communications speeds of which the vehicle communicates and

186
00:09:03,320 --> 00:09:05,599
Speaker 4: the horse power of the tool itself. But you have

187
00:09:06,000 --> 00:09:09,439
Speaker 4: you had pointed out before, which shows itself when you're

188
00:09:09,440 --> 00:09:12,280
Speaker 4: trying to you know, do multiple graphing. So when we're

189
00:09:12,280 --> 00:09:15,040
Speaker 4: looking to developed something, for example, I don't give me

190
00:09:15,080 --> 00:09:17,920
Speaker 4: something that just recently came out right now on our

191
00:09:18,000 --> 00:09:23,079
Speaker 4: upper end product, which which which we do a topology report,

192
00:09:23,440 --> 00:09:26,160
Speaker 4: which means that as when when you hook up to

193
00:09:26,200 --> 00:09:30,719
Speaker 4: the vehicle, it scans all of the modules but pictorially

194
00:09:30,800 --> 00:09:37,559
Speaker 4: displays the communication and block diagram form of each controller,

195
00:09:37,679 --> 00:09:40,880
Speaker 4: the name of the controller, the result of the communication

196
00:09:41,360 --> 00:09:45,440
Speaker 4: in any boats found, as well as the communication network

197
00:09:45,480 --> 00:09:48,440
Speaker 4: it's on. For example, if you had five controllers on

198
00:09:48,600 --> 00:09:51,720
Speaker 4: one can bus that say the high high speed can bust,

199
00:09:52,040 --> 00:09:54,880
Speaker 4: it will it will be like a series one diagram

200
00:09:55,200 --> 00:09:58,560
Speaker 4: and show you all along those those lines. And what

201
00:09:58,640 --> 00:10:03,560
Speaker 4: we recently just introduce is we're able to scan a

202
00:10:03,679 --> 00:10:08,280
Speaker 4: multiple high speed control is at the same time, even

203
00:10:08,280 --> 00:10:09,800
Speaker 4: though they are on different networks.

204
00:10:10,040 --> 00:10:13,440
Speaker 1: So you're telling me, I walk up to a late

205
00:10:13,520 --> 00:10:17,280
Speaker 1: model anything or whatever, you know, a twenty fifteen Toyota Camri.

206
00:10:17,400 --> 00:10:19,880
Speaker 1: We'll stay with Toyota. That's where we started, right, I

207
00:10:19,880 --> 00:10:22,600
Speaker 1: walk up to a twenty fifteen Toyota Camri. I'm gonna

208
00:10:22,600 --> 00:10:26,920
Speaker 1: plug in my launch scan tool, and it's topology. It's

209
00:10:26,920 --> 00:10:29,360
Speaker 1: gonna show me on the on the on one of

210
00:10:29,400 --> 00:10:33,360
Speaker 1: the screens as I'm going in. If there's fourteen different

211
00:10:33,440 --> 00:10:37,080
Speaker 1: modules on all the data buses online on that vehicle,

212
00:10:37,400 --> 00:10:39,839
Speaker 1: I'm going to see all fourteen and they're going to

213
00:10:39,920 --> 00:10:43,000
Speaker 1: be different colors showing me good, bad, trouble code, no

214
00:10:43,080 --> 00:10:46,800
Speaker 1: trouble code, no communication and I can I can access.

215
00:10:47,400 --> 00:10:49,640
Speaker 1: So if I see, for example, the PCM, the power

216
00:10:49,640 --> 00:10:52,760
Speaker 1: train control module has a fault code, once it's done scanning,

217
00:10:52,800 --> 00:10:55,360
Speaker 1: I can just tap on that PCM icon and go

218
00:10:55,480 --> 00:10:56,079
Speaker 1: right into it.

219
00:10:57,160 --> 00:11:01,600
Speaker 4: Absolutely absolutely. And if it's it's on a let's say

220
00:11:01,920 --> 00:11:06,120
Speaker 4: a particular can bus and that controller is first in

221
00:11:06,200 --> 00:11:11,160
Speaker 4: line on this series can bus and you have multipole

222
00:11:11,320 --> 00:11:14,560
Speaker 4: falls in different controllers, do you be able to see

223
00:11:14,559 --> 00:11:18,800
Speaker 4: in that topology report that just like Christmas tree lights,

224
00:11:18,840 --> 00:11:21,400
Speaker 4: so you know that that that that that one light

225
00:11:21,440 --> 00:11:24,760
Speaker 4: out might be affecting the others that also are not lit.

226
00:11:24,800 --> 00:11:27,200
Speaker 4: But you can see where it is in the in

227
00:11:27,240 --> 00:11:28,400
Speaker 4: the communication order.

228
00:11:28,559 --> 00:11:30,480
Speaker 1: That's that's kind of cool, hardle and that that sort

229
00:11:30,480 --> 00:11:33,320
Speaker 1: of safe steps. Right, You're not you're not going in

230
00:11:33,360 --> 00:11:35,360
Speaker 1: and doing a vehicle scan and then you got to

231
00:11:35,400 --> 00:11:38,040
Speaker 1: scroll down a menu, and I can see that saving

232
00:11:38,080 --> 00:11:40,880
Speaker 1: a lot of time in a repair shop environment. That's

233
00:11:41,440 --> 00:11:43,760
Speaker 1: that's crazy. Hey, listen, pull over, let's pull over to

234
00:11:43,800 --> 00:11:46,200
Speaker 1: take a pause. Sit tight. When we come back, I

235
00:11:46,240 --> 00:11:49,040
Speaker 1: want to continue this conversation about topology and what's new

236
00:11:49,040 --> 00:11:51,319
Speaker 1: at launch. I want to try and you talk a

237
00:11:51,320 --> 00:11:53,600
Speaker 1: little bit about the electric vehicles. You know, is there

238
00:11:53,640 --> 00:11:56,600
Speaker 1: going to be a scan tool for electric vehicles? You know?

239
00:11:56,640 --> 00:11:57,360
Speaker 3: Do we need one?

240
00:11:57,480 --> 00:12:00,600
Speaker 1: Is it? Is that part of our future consideration as

241
00:12:00,640 --> 00:12:03,200
Speaker 1: we try to repair cars. So I'm here with Harlan Siegel.

242
00:12:03,240 --> 00:12:06,200
Speaker 1: He's with launch Tech, Launch Tech USA. I'm running inading

243
00:12:06,200 --> 00:12:07,960
Speaker 1: in the car Doctor. We'll both be back right after this.

244
00:12:08,000 --> 00:12:13,880
Speaker 3: Don't go away.

245
00:12:14,600 --> 00:12:15,600
Speaker 4: He drives that way.

246
00:12:15,640 --> 00:12:17,959
Speaker 2: But when it comes to fixing cars, Ron has car

247
00:12:18,040 --> 00:12:19,000
Speaker 2: advice done right.

248
00:12:19,280 --> 00:12:22,560
Speaker 1: Eight five five five six zero nine to nine zero zero.

249
00:12:22,960 --> 00:12:24,520
Speaker 4: Here's Ron. We are back.

250
00:12:24,559 --> 00:12:26,679
Speaker 1: Welcome back to listeners, running inading the car doctor. Hear me,

251
00:12:26,800 --> 00:12:30,600
Speaker 1: Harlan Siegel, Launch launch Tech Usay, Harlan, we we were

252
00:12:30,760 --> 00:12:35,920
Speaker 1: talking about topology. Funny word, right, you know, break it

253
00:12:35,960 --> 00:12:38,600
Speaker 1: down for us one more time. You know the process

254
00:12:38,640 --> 00:12:41,000
Speaker 1: of what that is and looking for it in a

255
00:12:41,000 --> 00:12:42,679
Speaker 1: scan tool, because I think that's something new and I

256
00:12:42,679 --> 00:12:44,320
Speaker 1: think the listeners need to hear it again.

257
00:12:45,480 --> 00:12:50,960
Speaker 4: Absolutely ron So when you connect the scan tool and

258
00:12:51,040 --> 00:12:53,680
Speaker 4: it starts to communicate, for example, as you went to

259
00:12:53,760 --> 00:12:59,120
Speaker 4: full diagnostics, it will scan every single controller in the vehicle.

260
00:12:59,600 --> 00:13:02,920
Speaker 4: But what it does now that it never did before

261
00:13:03,520 --> 00:13:06,560
Speaker 4: is it draws out a map right on the screen

262
00:13:06,720 --> 00:13:10,960
Speaker 4: flull size screen, and it's like looks like a float chart,

263
00:13:11,400 --> 00:13:16,640
Speaker 4: and it shows the communication of every wire on the

264
00:13:16,679 --> 00:13:21,240
Speaker 4: network for example K line, high speed CAN, low speed

265
00:13:21,240 --> 00:13:24,079
Speaker 4: SKIN depending on the vehicle and depend on what kind

266
00:13:24,080 --> 00:13:27,480
Speaker 4: of communication protocols it has. And then when it does that,

267
00:13:28,040 --> 00:13:34,160
Speaker 4: it actually displays the individual controllers that are on that network.

268
00:13:34,360 --> 00:13:36,319
Speaker 4: So if you think of a roadmap or a float

269
00:13:36,400 --> 00:13:40,120
Speaker 4: chart and you're going from left to right, you'll see,

270
00:13:40,160 --> 00:13:43,520
Speaker 4: for example, high speed CAN, there'll be a square box

271
00:13:44,000 --> 00:13:47,439
Speaker 4: maybe it's power control module, and then another square box

272
00:13:47,920 --> 00:13:50,400
Speaker 4: to the right of it, body control module, and other

273
00:13:50,440 --> 00:13:54,080
Speaker 4: square So you have all of these boxes after that

274
00:13:54,160 --> 00:13:58,079
Speaker 4: are actually in the in the order that it communicates

275
00:13:58,120 --> 00:14:01,400
Speaker 4: on the vehicle, on each of the lines, and if

276
00:14:01,400 --> 00:14:05,040
Speaker 4: there were to be a code in any of those modules,

277
00:14:05,360 --> 00:14:08,440
Speaker 4: it would show red. You tap on it. It gives

278
00:14:08,440 --> 00:14:10,520
Speaker 4: you the code you can look at the data stream

279
00:14:10,840 --> 00:14:16,040
Speaker 4: and enter into a diagnostics just specifically into that failed controller.

280
00:14:16,400 --> 00:14:19,200
Speaker 1: So in a sense, it's proving that cars really are

281
00:14:19,280 --> 00:14:22,400
Speaker 1: giant computer networks, right that we're saying, if you've got

282
00:14:22,440 --> 00:14:25,840
Speaker 1: a ten network computer network at work, you're seeing, you know,

283
00:14:25,920 --> 00:14:28,800
Speaker 1: computer number five and computer number eight have trouble codes.

284
00:14:28,840 --> 00:14:30,960
Speaker 1: You can go into them right from the screen with

285
00:14:31,000 --> 00:14:31,840
Speaker 1: the tap of the screen.

286
00:14:32,680 --> 00:14:33,840
Speaker 4: Absolutely got it?

287
00:14:34,000 --> 00:14:36,600
Speaker 1: Okay, good. I think that that kind of clears it up.

288
00:14:36,640 --> 00:14:38,760
Speaker 1: And I just wanted to make sure the listener's got that.

289
00:14:39,360 --> 00:14:42,560
Speaker 1: I want to talk about, you know, your highline tools

290
00:14:43,200 --> 00:14:47,160
Speaker 1: specifically Harlan. You know, Launch makes some great product, you know,

291
00:14:47,240 --> 00:14:49,360
Speaker 1: and yeah, there for the pros and they're three to

292
00:14:49,440 --> 00:14:51,760
Speaker 1: five grand. We know that, you know, street pricing depending

293
00:14:51,800 --> 00:14:55,080
Speaker 1: upon options and stuff. One has a two channel lab scope,

294
00:14:55,120 --> 00:14:57,920
Speaker 1: one has a four channel lab scope. There's some other

295
00:14:58,000 --> 00:15:00,760
Speaker 1: features that are built into those tools as well. Also,

296
00:15:00,880 --> 00:15:03,120
Speaker 1: you know service information and stuff. Can you talk about

297
00:15:03,120 --> 00:15:03,720
Speaker 1: that real quick?

298
00:15:04,680 --> 00:15:09,160
Speaker 4: Yeah, absolutely so. So we have the the talk link

299
00:15:09,480 --> 00:15:13,600
Speaker 4: and these are on our opper end tools we have

300
00:15:14,680 --> 00:15:17,240
Speaker 4: and our top model is the exports and what we

301
00:15:17,320 --> 00:15:20,200
Speaker 4: call the Throttle three and what we now have is

302
00:15:20,720 --> 00:15:23,800
Speaker 4: four channel lobscope and our top model and the two

303
00:15:23,880 --> 00:15:27,360
Speaker 4: channel and the one below. Because lab scopes are you know,

304
00:15:27,640 --> 00:15:30,480
Speaker 4: not not nice to have these days are a mustang,

305
00:15:31,000 --> 00:15:34,720
Speaker 4: especially as we move into EED vehicles. And then and

306
00:15:34,760 --> 00:15:37,960
Speaker 4: then when you're uh, when you have a code and

307
00:15:38,000 --> 00:15:40,680
Speaker 4: you need help, and let's say you need something beyond

308
00:15:41,160 --> 00:15:45,120
Speaker 4: your repeer information system that you may currently be using.

309
00:15:45,720 --> 00:15:50,360
Speaker 4: We have a code fixed feature. Uh. That's that's in

310
00:15:50,440 --> 00:15:53,280
Speaker 4: the tool. That's a subscription based You just tap on

311
00:15:53,360 --> 00:15:56,680
Speaker 4: it and it will take you to like likely fixes

312
00:15:56,960 --> 00:16:00,480
Speaker 4: for the specific code. And also you're making model of

313
00:16:00,480 --> 00:16:02,000
Speaker 4: the vehicles selected.

314
00:16:01,680 --> 00:16:05,120
Speaker 1: So it's looking at common pattern failures and yeah, you

315
00:16:05,160 --> 00:16:07,720
Speaker 1: know what the industry is repairing. That's kind of neat, Harlan.

316
00:16:07,800 --> 00:16:10,120
Speaker 1: I like that talk about the EV future. We've only

317
00:16:10,160 --> 00:16:12,200
Speaker 1: got a couple of minutes left. You know, is there

318
00:16:12,240 --> 00:16:15,240
Speaker 1: a scan tool for EV EV vehicles coming out? Are

319
00:16:15,280 --> 00:16:15,880
Speaker 1: we going to need that?

320
00:16:17,040 --> 00:16:19,600
Speaker 4: Yeah? Actually, actually there is. You know, EV is a

321
00:16:19,800 --> 00:16:23,440
Speaker 4: is a subject we're looking at hard at. I mean, look,

322
00:16:23,520 --> 00:16:25,880
Speaker 4: I mean I'm just going to ensure some opinions here

323
00:16:26,360 --> 00:16:28,920
Speaker 4: on EV. I mean, if you take a look at

324
00:16:28,960 --> 00:16:33,640
Speaker 4: EV in twenty twenty there was two percent of of

325
00:16:34,440 --> 00:16:37,960
Speaker 4: car sales and twenty twenty one was five point six percent,

326
00:16:38,040 --> 00:16:41,240
Speaker 4: so it is definitely growing. But but but you know

327
00:16:41,320 --> 00:16:45,440
Speaker 4: the vehicles and operation. Last year we're one and a

328
00:16:45,440 --> 00:16:49,200
Speaker 4: half percent of the total vehicle population, so it's still

329
00:16:49,280 --> 00:16:54,400
Speaker 4: quite low. Although ice vehicles, which is in total combustion engines,

330
00:16:54,920 --> 00:16:59,000
Speaker 4: actually did decline about one percent in twenty twenty two,

331
00:16:59,560 --> 00:17:02,800
Speaker 4: it's still it will be still a long ways before

332
00:17:02,840 --> 00:17:07,000
Speaker 4: it ends up as a regular piece to be repaired

333
00:17:07,359 --> 00:17:10,720
Speaker 4: in the aftermarketer or peer shop. But having said that,

334
00:17:11,240 --> 00:17:15,199
Speaker 4: Launch is well prepared for those shops that may end

335
00:17:15,280 --> 00:17:18,840
Speaker 4: up with one by having adopt kits and add on

336
00:17:18,920 --> 00:17:22,840
Speaker 4: features to their existing scan tools as well as as

337
00:17:22,920 --> 00:17:27,360
Speaker 4: well as other other items to be safely repair these

338
00:17:27,400 --> 00:17:33,440
Speaker 4: ev vehicles, which conclude proprietary adapters and connected for Tesla

339
00:17:34,000 --> 00:17:39,120
Speaker 4: and insallation testers to be sure that you don't get

340
00:17:39,160 --> 00:17:41,720
Speaker 4: hit the harm's way if you had insulation.

341
00:17:41,840 --> 00:17:44,720
Speaker 1: And I'm sure you could. Hey, Harlan, forty seconds or less,

342
00:17:45,640 --> 00:17:47,440
Speaker 1: I'm a di wire, I want to scan tool. I

343
00:17:47,440 --> 00:17:50,160
Speaker 1: got a thousand bucks. What am I buying? Real quick?

344
00:17:50,200 --> 00:17:54,280
Speaker 4: You know what? But a couple of my favorites is

345
00:17:54,320 --> 00:17:57,760
Speaker 4: the Millennium ninety pro and I'll run you about three

346
00:17:57,800 --> 00:18:01,399
Speaker 4: hundred dollars, and one I had right here on my

347
00:18:01,520 --> 00:18:06,359
Speaker 4: debt is a Launch Millennium Master. It's a it's an

348
00:18:06,440 --> 00:18:10,239
Speaker 4: unbelievable tool. It's a full blone scan tool, but it

349
00:18:10,280 --> 00:18:13,600
Speaker 4: isn't the c I Y category and you can get

350
00:18:13,640 --> 00:18:15,480
Speaker 4: it on the internet.

351
00:18:15,760 --> 00:18:18,560
Speaker 1: For four hundreds, gotcha, Harlan. We're gonna leave it there,

352
00:18:18,600 --> 00:18:21,080
Speaker 1: and the website is launch Tech USA dot com. I

353
00:18:21,119 --> 00:18:23,159
Speaker 1: want to thank you, Harlan. I'm running in in the

354
00:18:23,160 --> 00:18:25,240
Speaker 1: card doctor. I'll be back right after this FROMM go ahead,

355
00:18:45,520 --> 00:18:47,560
Speaker 1: welcome back, listeners, running any in the card doctor. I

356
00:18:47,560 --> 00:18:50,280
Speaker 1: want to again thank Harlan Siegel from Launch lunch Tech

357
00:18:50,359 --> 00:18:52,080
Speaker 1: USA dot com for taking the time.

358
00:18:51,920 --> 00:18:53,960
Speaker 3: Today to talk to us about scan tool.

359
00:18:54,040 --> 00:18:57,200
Speaker 1: Such a such an important and essential, you know, piece

360
00:18:57,240 --> 00:18:59,879
Speaker 1: of the diagnostic toolbox and just an essential piece of

361
00:19:00,080 --> 00:19:02,920
Speaker 1: mechanic do it yourself or you know at home or

362
00:19:02,960 --> 00:19:04,720
Speaker 1: in the shop. You've got to have one. It's just

363
00:19:04,800 --> 00:19:07,240
Speaker 1: that important. So let's let's get back to the phones.

364
00:19:07,320 --> 00:19:09,359
Speaker 1: Let's go over and talk to Let's go talk to

365
00:19:09,400 --> 00:19:10,960
Speaker 1: Micah from me and we haven't talked to Micah in

366
00:19:11,000 --> 00:19:13,000
Speaker 1: a while. Michael, Welcome back to the Car Doctor, Sir.

367
00:19:13,040 --> 00:19:13,879
Speaker 1: What's going on today?

368
00:19:14,800 --> 00:19:16,600
Speaker 5: Hey, thanks for having me on Ron. You know I

369
00:19:16,680 --> 00:19:19,560
Speaker 5: wanted to talk to you. Well, let me start this way.

370
00:19:19,680 --> 00:19:22,040
Speaker 5: We met, as you know, a long time ago when

371
00:19:22,080 --> 00:19:24,080
Speaker 5: I called in when you were on a big radio

372
00:19:24,119 --> 00:19:25,600
Speaker 5: station out of New York. I don't even know if

373
00:19:25,640 --> 00:19:27,960
Speaker 5: you're still on there anymore. I had a problem with

374
00:19:28,040 --> 00:19:30,880
Speaker 5: my tire. Well, I had trouble at a local dealership.

375
00:19:30,880 --> 00:19:33,240
Speaker 5: I was in New Jersey visiting my mom. You said, well,

376
00:19:33,240 --> 00:19:34,600
Speaker 5: this is how we do it, and if you brought

377
00:19:34,600 --> 00:19:36,439
Speaker 5: it to us, this is what we do. And I

378
00:19:36,520 --> 00:19:38,960
Speaker 5: brought it in and we met. We became friends ever since,

379
00:19:39,320 --> 00:19:40,480
Speaker 5: developed a relationship.

380
00:19:40,520 --> 00:19:43,359
Speaker 1: It wasn't that long radio. This is our birthday week,

381
00:19:43,400 --> 00:19:46,639
Speaker 1: you know, we have to have so let's not let's

382
00:19:46,640 --> 00:19:48,640
Speaker 1: not say, let's not say it was that long ago.

383
00:19:48,640 --> 00:19:52,880
Speaker 1: We're getting older, Micah, right, we're your birthday was this

384
00:19:53,000 --> 00:19:53,560
Speaker 1: past week?

385
00:19:53,640 --> 00:19:53,800
Speaker 5: Right?

386
00:19:53,920 --> 00:19:54,640
Speaker 1: Am I not right?

387
00:19:55,080 --> 00:19:57,879
Speaker 5: Yep? Yeah, we are exactly seven days apart, and we

388
00:19:57,960 --> 00:19:59,760
Speaker 5: are the exact same age. In fact, we might have

389
00:19:59,840 --> 00:20:02,439
Speaker 5: met when we were in high school. I think Burger

390
00:20:02,560 --> 00:20:05,840
Speaker 5: King and Park Ridge used to have a bunch of

391
00:20:05,840 --> 00:20:07,639
Speaker 5: people with their cars around there and we might have

392
00:20:07,680 --> 00:20:09,560
Speaker 5: just bumped into each other at one time or another.

393
00:20:09,640 --> 00:20:10,679
Speaker 3: Yeah, a long time ago.

394
00:20:10,840 --> 00:20:12,640
Speaker 1: So anyway back to tires.

395
00:20:12,280 --> 00:20:12,679
Speaker 3: Go ahead.

396
00:20:13,640 --> 00:20:17,080
Speaker 5: So anyway, I came in and we developed a kinship.

397
00:20:17,119 --> 00:20:21,040
Speaker 5: We started that relationship, and that's what the car Doctor's

398
00:20:21,080 --> 00:20:23,120
Speaker 5: about when I listened to it, And that's what you're

399
00:20:23,160 --> 00:20:25,960
Speaker 5: telling people to do, because if you don't have a

400
00:20:26,040 --> 00:20:28,760
Speaker 5: relationship with your mechanic which is the old term, or

401
00:20:28,760 --> 00:20:32,680
Speaker 5: your technician, with your dealership, with your local guy, your

402
00:20:32,720 --> 00:20:34,560
Speaker 5: car is not really going to be fixed. Right, But

403
00:20:34,720 --> 00:20:36,720
Speaker 5: how do you develop that kind of a relationship? I

404
00:20:36,760 --> 00:20:38,560
Speaker 5: know how I do it? How do you do it?

405
00:20:38,560 --> 00:20:40,520
Speaker 5: From your end? You meet people that you don't want

406
00:20:40,560 --> 00:20:43,320
Speaker 5: to deal with, but then you meet people fortunately like me,

407
00:20:43,680 --> 00:20:45,399
Speaker 5: who you're happy to deal with. You know, how you

408
00:20:45,520 --> 00:20:46,040
Speaker 5: work that out?

409
00:20:47,240 --> 00:20:50,040
Speaker 1: It's a fair question, and it's hard. You know, people.

410
00:20:50,359 --> 00:20:52,560
Speaker 1: I always say the best part about cars is the cars.

411
00:20:52,600 --> 00:20:55,760
Speaker 1: Sometimes the hardest part is the people. And I think,

412
00:20:56,000 --> 00:20:59,119
Speaker 1: because I guess, the way to answer that is, you know,

413
00:20:59,160 --> 00:21:01,800
Speaker 1: look at how socide has changed over the years, right,

414
00:21:01,840 --> 00:21:03,800
Speaker 1: look at it's you know, it's a little rough out there.

415
00:21:03,840 --> 00:21:06,560
Speaker 1: It's it's there's a harshness to the feel in the

416
00:21:06,680 --> 00:21:09,520
Speaker 1: in the spirit of the day, and that permeates into

417
00:21:09,600 --> 00:21:13,000
Speaker 1: business and all walks. I think if you're trying as

418
00:21:13,040 --> 00:21:16,480
Speaker 1: a consumer to find a repair shop, to find a

419
00:21:16,520 --> 00:21:18,840
Speaker 1: mechanic you can trust, you know, I think you have

420
00:21:18,880 --> 00:21:20,920
Speaker 1: to have some things in your head what you're looking for,

421
00:21:21,160 --> 00:21:23,879
Speaker 1: because I think too many people are stuck on you know,

422
00:21:23,960 --> 00:21:26,719
Speaker 1: it's price. It's price. It's price, it's price. It's not

423
00:21:26,800 --> 00:21:29,440
Speaker 1: always price. You know, you can go buy a cheap

424
00:21:29,480 --> 00:21:31,680
Speaker 1: steak somewhere, but it's hard to digest. And the same

425
00:21:31,720 --> 00:21:34,920
Speaker 1: thing can be said about auto repair. And you've got

426
00:21:34,920 --> 00:21:36,280
Speaker 1: to have that list in your head. What are you

427
00:21:36,359 --> 00:21:40,480
Speaker 1: looking for? Are you looking for accuracy obviously? Are you

428
00:21:40,520 --> 00:21:44,320
Speaker 1: looking for honesty? Absolutely, But you've also got to start

429
00:21:44,320 --> 00:21:47,160
Speaker 1: to look beyond that those two things in price. You've

430
00:21:47,160 --> 00:21:49,320
Speaker 1: got to look at the shop. You know, if you

431
00:21:49,400 --> 00:21:53,000
Speaker 1: walk into a repair shop and your feet stick to

432
00:21:53,040 --> 00:21:57,639
Speaker 1: the floor and they've got nuty pin ups in the office,

433
00:21:58,200 --> 00:22:00,439
Speaker 1: that's probably not the kind of thing you're looking for

434
00:22:00,480 --> 00:22:03,040
Speaker 1: in this day and age. It's you know, that's oarchaic,

435
00:22:03,119 --> 00:22:06,280
Speaker 1: that's old school. I think, Mike, going to answer your question,

436
00:22:06,359 --> 00:22:09,840
Speaker 1: I think the reason people don't build relationships. Maybe they

437
00:22:09,840 --> 00:22:12,720
Speaker 1: don't know how to, but I think they set themselves

438
00:22:12,760 --> 00:22:15,120
Speaker 1: up for failure because they approach it the way they

439
00:22:15,160 --> 00:22:18,639
Speaker 1: approached it thirty years ago. And the business has changed.

440
00:22:18,840 --> 00:22:20,760
Speaker 1: The business has changed in the thirty seconds it took

441
00:22:20,800 --> 00:22:21,840
Speaker 1: me to make this explanation.

442
00:22:23,200 --> 00:22:26,760
Speaker 5: And you know that's very true. You know it's very true.

443
00:22:26,480 --> 00:22:29,719
Speaker 5: And I think what you said is very important. And

444
00:22:30,200 --> 00:22:33,880
Speaker 5: our society has changed. And so often we are numbers

445
00:22:34,080 --> 00:22:36,320
Speaker 5: even when we go you're the car doctor. But when

446
00:22:36,359 --> 00:22:39,000
Speaker 5: I go to oftentimes my regular doctor or I'm going

447
00:22:39,040 --> 00:22:43,280
Speaker 5: to a specialist, I'm not Micah, I'm not even necessarily

448
00:22:43,640 --> 00:22:46,560
Speaker 5: mister so and so. I'm just some guy that's going

449
00:22:46,600 --> 00:22:48,800
Speaker 5: to be there for ten minutes and you know, and

450
00:22:48,800 --> 00:22:50,159
Speaker 5: he's going to look at a chart and they're going

451
00:22:50,240 --> 00:22:52,200
Speaker 5: to say do this, this and this and send me out.

452
00:22:52,600 --> 00:22:55,080
Speaker 5: And I'm not having anybody look at me holistically. If

453
00:22:55,119 --> 00:22:57,879
Speaker 5: I can't get a doctor to look at me holistically,

454
00:22:58,400 --> 00:23:00,720
Speaker 5: how can I get somebody to look at my car holistically?

455
00:23:00,840 --> 00:23:02,720
Speaker 1: Well, And I think you have to do that. I

456
00:23:02,760 --> 00:23:05,359
Speaker 1: think that's an important piece of the puzzle. We had

457
00:23:05,400 --> 00:23:09,800
Speaker 1: a car this week twenty sixteen. Suburban. You know, it's

458
00:23:09,840 --> 00:23:12,040
Speaker 1: funny you put it that way, MIKEA. It brought this

459
00:23:12,119 --> 00:23:15,560
Speaker 1: customer to mind. And I know Brian from the gym

460
00:23:15,560 --> 00:23:17,719
Speaker 1: that I go to and we've worked out together more

461
00:23:17,760 --> 00:23:19,840
Speaker 1: than a few times over the past five six years.

462
00:23:20,320 --> 00:23:24,639
Speaker 1: And he just recently purchased a twenty sixteen suburban with

463
00:23:24,760 --> 00:23:27,760
Speaker 1: two hundred and thirteen thousand miles on it from a

464
00:23:27,840 --> 00:23:31,560
Speaker 1: cousin out in Michigan. And he brought me the vehicle

465
00:23:31,800 --> 00:23:33,600
Speaker 1: and it's got a check engine light on and it's

466
00:23:33,640 --> 00:23:36,280
Speaker 1: got a couple of issues, and we talked about it. Brian,

467
00:23:36,320 --> 00:23:38,240
Speaker 1: what are you expecting to get out of this vehicle?

468
00:23:38,240 --> 00:23:41,280
Speaker 1: Because you know, it's easy to fix the car, but

469
00:23:41,480 --> 00:23:44,840
Speaker 1: it's harder to match customer expectations. And I think that's

470
00:23:44,840 --> 00:23:47,639
Speaker 1: what you have to look for. That's important to me.

471
00:23:47,960 --> 00:23:49,879
Speaker 1: I think it's important to me, it's got to be

472
00:23:49,920 --> 00:23:51,960
Speaker 1: important to them. And I think that's what people need

473
00:23:52,000 --> 00:23:54,440
Speaker 1: to sit down again back to that and make that list.

474
00:23:54,720 --> 00:23:57,960
Speaker 1: What are you looking for? What's important? You know, if

475
00:23:58,000 --> 00:23:59,919
Speaker 1: you're looking for the cheapest guy on the block, they

476
00:24:00,080 --> 00:24:03,920
Speaker 1: you can't you can't circumvent the rest of the list

477
00:24:04,040 --> 00:24:09,159
Speaker 1: because cheap doesn't mean good. Cheap means cheap. And you know,

478
00:24:09,240 --> 00:24:14,640
Speaker 1: define cheap. Back to Brian, Brian's suburban needs about two

479
00:24:14,680 --> 00:24:17,320
Speaker 1: thousand dollars worth of work just to get started to

480
00:24:17,359 --> 00:24:19,959
Speaker 1: begin the You know, we know it needs spark plugs,

481
00:24:19,960 --> 00:24:21,760
Speaker 1: we know it needs a fuel system cleaning. We know

482
00:24:21,800 --> 00:24:24,560
Speaker 1: it needs rear breaks, we know it needs drive train fluids,

483
00:24:24,920 --> 00:24:27,400
Speaker 1: and we can do those things. But as I said

484
00:24:27,400 --> 00:24:30,240
Speaker 1: to him, you know, Brian, I don't know. At one

485
00:24:30,280 --> 00:24:32,600
Speaker 1: point it had a catalytic converter fault code. It doesn't

486
00:24:32,600 --> 00:24:35,000
Speaker 1: have that now. You know, he was showing me printouts

487
00:24:35,359 --> 00:24:38,000
Speaker 1: over the past year what his cousin had gotten from

488
00:24:38,000 --> 00:24:40,240
Speaker 1: the dealership that they were taking it to. I don't

489
00:24:40,280 --> 00:24:41,720
Speaker 1: know if the cats are going to survive. I don't

490
00:24:41,720 --> 00:24:43,159
Speaker 1: know if the cats are in good shape. I can

491
00:24:43,200 --> 00:24:46,439
Speaker 1: just tell you what's broken now. And my point is,

492
00:24:46,840 --> 00:24:49,720
Speaker 1: to me, that's being holistic. I'm looking at the car.

493
00:24:49,960 --> 00:24:51,479
Speaker 1: I asked him, how is he going to use it?

494
00:24:51,560 --> 00:24:54,240
Speaker 1: I asked him, what does he expect for a you know, longevity.

495
00:24:54,240 --> 00:24:57,400
Speaker 1: I mean, it's two hundred thousand miles. You know, it's

496
00:24:57,440 --> 00:24:59,199
Speaker 1: a great car if you if you want to put

497
00:24:59,240 --> 00:25:00,840
Speaker 1: an engine in its I told him, I said, it's

498
00:25:00,880 --> 00:25:03,480
Speaker 1: got a good foundation. It's got good bones, but you know,

499
00:25:03,600 --> 00:25:06,760
Speaker 1: is he ready to do that? And I, you know, Micah,

500
00:25:06,800 --> 00:25:08,879
Speaker 1: I think that's where you and I connect because you

501
00:25:08,920 --> 00:25:12,080
Speaker 1: and I talk about this a lot when we chat about,

502
00:25:12,200 --> 00:25:16,439
Speaker 1: you know, meeting customer expectations. Sometimes auto repair isn't about

503
00:25:16,480 --> 00:25:20,480
Speaker 1: fixing the vehicle. It's managing expectations. It's what do people

504
00:25:20,560 --> 00:25:25,000
Speaker 1: expect And that's I think what helps build the relationship.

505
00:25:25,200 --> 00:25:27,760
Speaker 1: How you doing it now, Micah, because you're up in

506
00:25:27,880 --> 00:25:30,720
Speaker 1: Maine right we haven't seen each other physically in more

507
00:25:30,760 --> 00:25:33,159
Speaker 1: than a few years. How are you building relationships with

508
00:25:33,200 --> 00:25:35,240
Speaker 1: your new guy.

509
00:25:35,440 --> 00:25:37,760
Speaker 5: My new guy happened to be the dealership, and they

510
00:25:37,840 --> 00:25:39,960
Speaker 5: knew I was very careful when I was buying the car,

511
00:25:40,040 --> 00:25:41,600
Speaker 5: and they knew what I wanted in it. And I

512
00:25:41,640 --> 00:25:44,520
Speaker 5: wanted to meet the service people before I bought the car.

513
00:25:44,760 --> 00:25:46,159
Speaker 5: So I went in and I talked to them, and

514
00:25:46,200 --> 00:25:48,120
Speaker 5: I asked them about how they keep it and how

515
00:25:48,160 --> 00:25:50,119
Speaker 5: they maintain it and how I'm going to be a

516
00:25:50,119 --> 00:25:53,160
Speaker 5: low mileage customer. But I want to get everything done

517
00:25:53,160 --> 00:25:55,280
Speaker 5: that needs to be done. Like you say, if it's wet,

518
00:25:55,560 --> 00:25:58,399
Speaker 5: change it, you know, if it needs lubrication, lubricate it.

519
00:25:58,680 --> 00:26:01,920
Speaker 5: And I explain that to them, and that holistic treatment.

520
00:26:02,200 --> 00:26:04,400
Speaker 5: It sort of goes back and forth in the relationship.

521
00:26:04,920 --> 00:26:08,119
Speaker 5: They learned to respect me in terms of me taking

522
00:26:08,160 --> 00:26:10,200
Speaker 5: care of my car, and they can see that I do.

523
00:26:10,600 --> 00:26:13,960
Speaker 5: It's clean, it's clean inside and out. They know that

524
00:26:14,000 --> 00:26:16,400
Speaker 5: I come in for my service all the time. They

525
00:26:16,400 --> 00:26:18,320
Speaker 5: know if there's a problem, if my check engine light

526
00:26:18,400 --> 00:26:20,480
Speaker 5: goes on, I'm calling them and I want to get

527
00:26:20,480 --> 00:26:23,280
Speaker 5: it done right away. And so they take care of

528
00:26:23,280 --> 00:26:25,439
Speaker 5: me knowing that I'm going to take care of my

529
00:26:25,520 --> 00:26:27,320
Speaker 5: car so that they have a car that they can

530
00:26:27,359 --> 00:26:30,040
Speaker 5: service easily, and they tell me who they use for

531
00:26:30,480 --> 00:26:33,879
Speaker 5: additional service. I want. I want to you know, to

532
00:26:33,960 --> 00:26:36,879
Speaker 5: twenty fifteen, and I want to keep it forever. So

533
00:26:36,920 --> 00:26:38,679
Speaker 5: they told me what to do to keep it forever,

534
00:26:39,080 --> 00:26:41,720
Speaker 5: and so I do some of those things. I use

535
00:26:41,800 --> 00:26:44,639
Speaker 5: rust Check. It's not New Hampshire Oil, but it's a

536
00:26:44,680 --> 00:26:46,719
Speaker 5: good product. They told me to go and get it.

537
00:26:46,920 --> 00:26:49,119
Speaker 5: They told me that ceramic coding would be a good idea.

538
00:26:49,320 --> 00:26:51,280
Speaker 5: I end up going to the guy where my service

539
00:26:51,320 --> 00:26:53,960
Speaker 5: writer goes found him on my own, but he respected

540
00:26:54,000 --> 00:26:56,000
Speaker 5: me for that because I found him. It's that kind

541
00:26:56,000 --> 00:26:58,960
Speaker 5: of thing that goes back and forth and there's more too,

542
00:26:59,520 --> 00:27:00,840
Speaker 5: and I guess I can go into that. If you

543
00:27:00,840 --> 00:27:01,240
Speaker 5: want to hear.

544
00:27:01,200 --> 00:27:02,680
Speaker 1: About it, well tell you what, Michael, let me pull

545
00:27:02,680 --> 00:27:04,280
Speaker 1: over and take a pause. What I want to hear about.

546
00:27:04,280 --> 00:27:06,720
Speaker 1: I want to hear about, you know, the more. But

547
00:27:06,760 --> 00:27:08,880
Speaker 1: I also want to know what brought you to them

548
00:27:09,119 --> 00:27:10,720
Speaker 1: when we come back. All right, stay on the phone.

549
00:27:10,760 --> 00:27:12,159
Speaker 1: Let's let's pull it on the other side of this.

550
00:27:12,200 --> 00:27:15,040
Speaker 1: What brought you to them? Why them and not the

551
00:27:15,119 --> 00:27:17,359
Speaker 1: other guy? You know, was there an attraction? Was there

552
00:27:17,440 --> 00:27:19,919
Speaker 1: something there that you know when you walked in, you

553
00:27:20,000 --> 00:27:22,280
Speaker 1: knew that that wasn't the right place for you, and

554
00:27:22,320 --> 00:27:24,360
Speaker 1: this was I'm running any in the Card Doctor. We've

555
00:27:24,400 --> 00:27:27,159
Speaker 1: got Micah from Maine, my main man, on the phone,

556
00:27:27,560 --> 00:27:29,240
Speaker 1: and we'll both be back right after this.

557
00:27:29,280 --> 00:27:41,920
Speaker 3: Don't go away, hey.

558
00:27:41,720 --> 00:27:43,480
Speaker 1: We're back running any of the Card Doctor. We've sort

559
00:27:43,520 --> 00:27:45,320
Speaker 1: of got a mini interview going on here. We're talking

560
00:27:45,320 --> 00:27:48,600
Speaker 1: to Micah from Maine about automotive relationships, how to find

561
00:27:48,640 --> 00:27:50,800
Speaker 1: that mechanic and you know, how to maintain that relationship

562
00:27:50,800 --> 00:27:52,879
Speaker 1: and make it a good one. And I want to

563
00:27:52,880 --> 00:27:55,840
Speaker 1: open this part of the conversation Micah with I remember,

564
00:27:56,000 --> 00:27:57,960
Speaker 1: you know, when I was on in New York when

565
00:27:57,960 --> 00:28:00,520
Speaker 1: we when we had that big major radio station New York,

566
00:28:01,400 --> 00:28:03,200
Speaker 1: and I would drive into the city all the time

567
00:28:03,240 --> 00:28:06,719
Speaker 1: and I would ride past garages, and you know, some

568
00:28:06,760 --> 00:28:09,679
Speaker 1: of the garages in New York were dingy and dark,

569
00:28:09,720 --> 00:28:12,080
Speaker 1: and I said, gee, how do they handle servicing the cars?

570
00:28:12,080 --> 00:28:14,800
Speaker 1: And you know, they weren't clean, and they weren't organized,

571
00:28:14,840 --> 00:28:17,200
Speaker 1: and all the things that I wouldn't want a garage

572
00:28:17,240 --> 00:28:20,000
Speaker 1: to be if I was looking for a mechanic. What

573
00:28:20,160 --> 00:28:21,400
Speaker 1: made you choose where you.

574
00:28:21,440 --> 00:28:25,119
Speaker 5: Chose, Well, it happens to be the dealership where I

575
00:28:25,200 --> 00:28:27,720
Speaker 5: bought the car, and it's one of the larger super

576
00:28:27,960 --> 00:28:30,919
Speaker 5: dealerships in the state. But again I looked around, and

577
00:28:30,960 --> 00:28:33,000
Speaker 5: I looked at the service area. I looked where the

578
00:28:33,040 --> 00:28:35,480
Speaker 5: service writers are anyway where you drive the car in,

579
00:28:35,800 --> 00:28:37,760
Speaker 5: and that was clean. And I asked for a tour

580
00:28:37,800 --> 00:28:39,400
Speaker 5: of the garage and I got to walk through it.

581
00:28:39,400 --> 00:28:41,360
Speaker 5: And I walked in and walking through it a few times.

582
00:28:41,640 --> 00:28:43,880
Speaker 5: And sometimes I don't want to talk to the service writer.

583
00:28:44,000 --> 00:28:45,880
Speaker 5: I want to talk to the actual technicians and working

584
00:28:45,960 --> 00:28:48,000
Speaker 5: on the car. And they allow me to do that,

585
00:28:48,320 --> 00:28:50,320
Speaker 5: and it makes a big difference. It makes a big

586
00:28:50,320 --> 00:28:53,040
Speaker 5: difference because they know that I care, and in fact,

587
00:28:53,440 --> 00:28:56,160
Speaker 5: they know that I care because I know their names.

588
00:28:56,400 --> 00:28:59,000
Speaker 5: It's a huge dealership and they have I don't know,

589
00:28:59,040 --> 00:29:01,480
Speaker 5: six or eight different serris, and then there's three different

590
00:29:01,480 --> 00:29:03,959
Speaker 5: service managers. Well, I don't want of the service managers

591
00:29:04,000 --> 00:29:05,640
Speaker 5: and name. There are two service writers that I work

592
00:29:05,680 --> 00:29:07,960
Speaker 5: with all the time, and they're dealing with hundreds of

593
00:29:07,960 --> 00:29:11,160
Speaker 5: customers a day sometimes, but I want them to know

594
00:29:11,200 --> 00:29:12,560
Speaker 5: who I am and I want them to know that

595
00:29:12,600 --> 00:29:15,480
Speaker 5: I care. So when I go in, I always and

596
00:29:15,520 --> 00:29:18,360
Speaker 5: I'm not bribing them. I want they work hard. They're

597
00:29:18,360 --> 00:29:20,960
Speaker 5: dealing with all sorts of different people. I'll bring in

598
00:29:21,000 --> 00:29:23,000
Speaker 5: cookies or I'll bring in brownies. I'll stop at the

599
00:29:23,000 --> 00:29:25,680
Speaker 5: bakery or the donut chop before I go in every time,

600
00:29:25,720 --> 00:29:28,440
Speaker 5: and I make sure that they know that I brought

601
00:29:28,480 --> 00:29:30,600
Speaker 5: it in for them. I tell the service director and

602
00:29:30,600 --> 00:29:32,440
Speaker 5: I walk out and talk to the technicians and working

603
00:29:32,480 --> 00:29:34,160
Speaker 5: on my car to make sure that they know. You know,

604
00:29:34,480 --> 00:29:37,320
Speaker 5: they get a cookie or a brownie or whatever, because

605
00:29:37,360 --> 00:29:39,440
Speaker 5: I care about them as people, because I want them

606
00:29:39,440 --> 00:29:40,040
Speaker 5: to care about me.

607
00:29:40,880 --> 00:29:43,040
Speaker 1: You know, Michael, You're You're an upbeat kind of guy.

608
00:29:43,120 --> 00:29:44,760
Speaker 1: I know that about you, and I think everybody knows

609
00:29:44,760 --> 00:29:47,480
Speaker 1: that about your listening to you here on radio today.

610
00:29:47,840 --> 00:29:50,400
Speaker 1: What is it you know you walk into a repair shop?

611
00:29:50,440 --> 00:29:52,880
Speaker 1: What was your turn off? What was the dealership your

612
00:29:52,880 --> 00:29:55,120
Speaker 1: first choice when you moved to Maine or were there

613
00:29:55,120 --> 00:29:57,200
Speaker 1: other places you went? And why didn't it work out?

614
00:29:58,400 --> 00:30:00,720
Speaker 5: No? I went to another place. It was a local place,

615
00:30:00,880 --> 00:30:04,240
Speaker 5: and he was great. He was a state rep and

616
00:30:04,280 --> 00:30:07,080
Speaker 5: he owned this place for years. Harry McKenny was his name.

617
00:30:07,120 --> 00:30:10,000
Speaker 5: He's retired now and the place isn't there any longer.

618
00:30:10,320 --> 00:30:12,680
Speaker 5: But he ended up with a radio show himself, and

619
00:30:12,720 --> 00:30:14,480
Speaker 5: I heard him talking on the air like I heard

620
00:30:14,560 --> 00:30:17,720
Speaker 5: you talking, and he was great. He was able to communicate,

621
00:30:17,760 --> 00:30:20,160
Speaker 5: he was able to explain things. He took his time,

622
00:30:20,280 --> 00:30:22,280
Speaker 5: And so I went to the shop, and yeah, the

623
00:30:22,320 --> 00:30:25,400
Speaker 5: shop was a little older, and he had his greyhound there,

624
00:30:25,720 --> 00:30:27,280
Speaker 5: but it was clean and it was good. And he

625
00:30:27,360 --> 00:30:28,960
Speaker 5: walked me into the shop and he took me on

626
00:30:29,000 --> 00:30:31,600
Speaker 5: a tour, and so I went and I stayed with

627
00:30:31,720 --> 00:30:34,320
Speaker 5: them for a long time till it's sold out to

628
00:30:35,040 --> 00:30:37,560
Speaker 5: a big corporation and it ended up becoming a chain.

629
00:30:37,640 --> 00:30:40,080
Speaker 5: And I just didn't quite trust him. But it was

630
00:30:40,120 --> 00:30:42,840
Speaker 5: an old timey kind of main shop where Terry would

631
00:30:42,840 --> 00:30:44,719
Speaker 5: say to me, you know, Mike, it's gonna need this.

632
00:30:45,280 --> 00:30:46,960
Speaker 5: We could do it right now, but I don't think

633
00:30:46,960 --> 00:30:48,920
Speaker 5: you need it right now. You're in here often enough.

634
00:30:49,160 --> 00:30:51,280
Speaker 5: Let me keep a watch on it and we'll change

635
00:30:51,280 --> 00:30:52,800
Speaker 5: it when it needs to change out. Let's save you

636
00:30:52,800 --> 00:30:55,000
Speaker 5: a little money right now. And I trust that and

637
00:30:55,000 --> 00:30:58,080
Speaker 5: I appreciate that, and that's what my people do now too.

638
00:30:58,520 --> 00:31:00,920
Speaker 5: And you know, I want to have a guy like

639
00:31:01,000 --> 00:31:02,960
Speaker 5: you who can tell me, yeah, we can fix it,

640
00:31:02,960 --> 00:31:05,040
Speaker 5: and yeah it's worth fixing it, or it might get

641
00:31:05,080 --> 00:31:06,720
Speaker 5: to the point where you're going to tell me like

642
00:31:06,760 --> 00:31:10,000
Speaker 5: you always say what color right? Because I need to

643
00:31:10,000 --> 00:31:10,840
Speaker 5: trust you to do that.

644
00:31:11,000 --> 00:31:12,960
Speaker 1: You know it's it's and I think I think that's

645
00:31:13,000 --> 00:31:16,080
Speaker 1: a very big part of the automotive equation and relationship today.

646
00:31:16,480 --> 00:31:18,680
Speaker 1: You know, you've you've got to be ready as a technician,

647
00:31:18,720 --> 00:31:22,800
Speaker 1: as a shop owner, as a service writer. Tell the customer, hey,

648
00:31:22,840 --> 00:31:25,680
Speaker 1: it's time to play what color? And you know and

649
00:31:25,760 --> 00:31:27,640
Speaker 1: to get to what color? What's the first question before

650
00:31:27,680 --> 00:31:29,680
Speaker 1: what color? Micro Let's see if you've really been listening,

651
00:31:29,720 --> 00:31:31,760
Speaker 1: if you remember, what's the first question we asked before

652
00:31:31,800 --> 00:31:34,640
Speaker 1: what color? We ask what if right? You know, what

653
00:31:34,680 --> 00:31:36,680
Speaker 1: if this doesn't work or what if this happens? Or

654
00:31:36,920 --> 00:31:38,920
Speaker 1: like Brian with the suburban, I'll go back to him.

655
00:31:39,280 --> 00:31:41,760
Speaker 1: You know, Brian already got the you know, Brian, what

656
00:31:41,800 --> 00:31:43,520
Speaker 1: if this doesn't work? Are you ready to put an

657
00:31:43,520 --> 00:31:45,720
Speaker 1: engine in the truck? He didn't give me that answer yet.

658
00:31:45,920 --> 00:31:48,800
Speaker 1: I'm waiting for that, all right, because we're we're going

659
00:31:48,880 --> 00:31:51,120
Speaker 1: to be back on it next week. And when we do,

660
00:31:51,320 --> 00:31:53,120
Speaker 1: he'll give me the answer to what if? Because if

661
00:31:53,120 --> 00:31:55,760
Speaker 1: the answer to what if this doesn't work? Would he

662
00:31:55,800 --> 00:31:59,360
Speaker 1: put an engine in it? Is he comfortable doing that

663
00:31:59,400 --> 00:32:02,360
Speaker 1: two thousand dollars worth of work on a gamble on

664
00:32:02,400 --> 00:32:05,680
Speaker 1: a two hundred thousand mile, eight year old vehicle, that's fine.

665
00:32:05,800 --> 00:32:07,720
Speaker 1: But if he's expecting it to work for two grand,

666
00:32:07,760 --> 00:32:09,720
Speaker 1: which he isn't, I already know that. You know, you

667
00:32:09,800 --> 00:32:12,200
Speaker 1: got to give people the option, all right, And that's

668
00:32:12,280 --> 00:32:15,120
Speaker 1: and that's I think that's all part of it, you know, Mike,

669
00:32:15,160 --> 00:32:17,040
Speaker 1: get to go back to the beginning, right, what what

670
00:32:17,120 --> 00:32:19,160
Speaker 1: do we look for how to find a good mechanic?

671
00:32:20,160 --> 00:32:23,960
Speaker 1: Obviously it's knowledge, Obviously, it's competency, Obviously, it's you know,

672
00:32:24,000 --> 00:32:26,280
Speaker 1: and then it becomes a whole lot of things. It's timely,

673
00:32:26,480 --> 00:32:32,520
Speaker 1: it's it's bedside manner, it's it's accuracy, it's cost, it's accommodation,

674
00:32:33,000 --> 00:32:37,000
Speaker 1: it's what everybody's looking for. I often say in the shop,

675
00:32:37,160 --> 00:32:38,520
Speaker 1: how many places are that they're going to get a

676
00:32:38,560 --> 00:32:40,200
Speaker 1: cheeseburger where you live up in Maine.

677
00:32:39,960 --> 00:32:43,280
Speaker 5: Micah, Oh god, you know hundreds? Right?

678
00:32:43,560 --> 00:32:46,640
Speaker 1: And there's they're they're all varied in price, quality, consistency

679
00:32:46,640 --> 00:32:48,040
Speaker 1: in the way they're delivered, right.

680
00:32:49,480 --> 00:32:51,800
Speaker 5: Absolutely, And and you know, I can go to McDonald's

681
00:32:51,800 --> 00:32:54,240
Speaker 5: and I can spend what is it, two dollars on

682
00:32:54,280 --> 00:32:57,560
Speaker 5: a double cheeseburger, or I can go out someplace really nice,

683
00:32:57,720 --> 00:33:00,640
Speaker 5: right and get a really nice cheeseburger and nice fear

684
00:33:00,880 --> 00:33:03,480
Speaker 5: and spend it to twenty five dollars. But I know

685
00:33:03,520 --> 00:33:05,080
Speaker 5: I'm getting a good cheeseburger that way.

686
00:33:05,160 --> 00:33:07,240
Speaker 1: And there's probably a few places you drive by and

687
00:33:07,280 --> 00:33:09,880
Speaker 1: you say, how could anybody eat there? And I think

688
00:33:09,920 --> 00:33:11,960
Speaker 1: that's kind of how auto repair is, right. There are

689
00:33:12,000 --> 00:33:14,080
Speaker 1: still some places people I drive by and I go,

690
00:33:14,360 --> 00:33:16,280
Speaker 1: how could anybody get their car fixed? But yet they

691
00:33:16,360 --> 00:33:20,480
Speaker 1: have cars. So you know, the bottom line is everybody

692
00:33:20,520 --> 00:33:22,880
Speaker 1: listening in the sounds of our voice today, you've got

693
00:33:22,880 --> 00:33:25,360
Speaker 1: to find something that makes sense to you, something you're

694
00:33:25,400 --> 00:33:28,600
Speaker 1: looking for, and find that comfort zone and utilize that

695
00:33:28,640 --> 00:33:31,080
Speaker 1: comfort zone. And I think that's the best answer I

696
00:33:31,080 --> 00:33:32,520
Speaker 1: can give you, Mike, and I can give all the

697
00:33:32,560 --> 00:33:35,720
Speaker 1: rest of the listeners today. So you know, once again,

698
00:33:35,760 --> 00:33:38,840
Speaker 1: that's it. It's it's it's that individuality, it's what you're

699
00:33:39,040 --> 00:33:42,800
Speaker 1: looking for. Micah. It's been a pleasure, kiddo. Always fun

700
00:33:42,840 --> 00:33:45,400
Speaker 1: talking to you, and I appreciate you as we turn

701
00:33:45,440 --> 00:33:47,680
Speaker 1: this into a mini interview. You're famous today. You'll be

702
00:33:47,720 --> 00:33:49,680
Speaker 1: all over the country and all over the podcast later

703
00:33:49,720 --> 00:33:52,880
Speaker 1: on this afternoon, so you know, again, have a hack

704
00:33:52,920 --> 00:33:54,960
Speaker 1: you so much for You're very welcome, Michah. You have

705
00:33:55,000 --> 00:33:56,920
Speaker 1: a good birthday and we'll talk again. Let's not make

706
00:33:56,920 --> 00:33:58,600
Speaker 1: it another year before we talk, all right.

707
00:33:59,160 --> 00:34:00,920
Speaker 5: You too, Let's have take together next year.

708
00:34:01,040 --> 00:34:03,280
Speaker 1: Next year. Promise I'm running any of the Car Doctor.

709
00:34:03,280 --> 00:34:22,640
Speaker 1: I'll be back right after this. Don't go away, angler

710
00:34:22,760 --> 00:34:24,800
Speaker 1: back running any of the Car Doctor at your service.

711
00:34:25,120 --> 00:34:26,319
Speaker 1: Thanks for joining me this hour.

712
00:34:26,600 --> 00:34:28,640
Speaker 3: I you know, we had a good time. I had

713
00:34:28,680 --> 00:34:29,160
Speaker 3: a good time.

714
00:34:29,640 --> 00:34:32,560
Speaker 1: Harlan had some great points about scan tools as always

715
00:34:32,600 --> 00:34:35,799
Speaker 1: as he always does right and some interesting thoughts there

716
00:34:35,800 --> 00:34:37,160
Speaker 1: that you know, you've got to have a scan tool.

717
00:34:37,160 --> 00:34:40,520
Speaker 1: I appreciated Micah coming in, you know that was that

718
00:34:40,560 --> 00:34:43,560
Speaker 1: became a phone call, became an interview. That seems to

719
00:34:43,560 --> 00:34:45,920
Speaker 1: happen sometimes when we get some good calls and some

720
00:34:46,000 --> 00:34:49,040
Speaker 1: good callers. And I appreciate Mike Hah spending some time

721
00:34:49,080 --> 00:34:51,840
Speaker 1: with us off the cuff like that. It was some

722
00:34:51,920 --> 00:34:55,120
Speaker 1: good points. You know, it's hard finding a mechanic, and

723
00:34:55,360 --> 00:34:57,680
Speaker 1: I've always said I think ought to repair to me

724
00:34:58,440 --> 00:35:01,319
Speaker 1: if you don't know, if I now all about the relationship,

725
00:35:01,360 --> 00:35:04,319
Speaker 1: and I know not every part of the country is

726
00:35:04,520 --> 00:35:06,560
Speaker 1: like that. I know it's difficult. I know there are

727
00:35:06,680 --> 00:35:10,279
Speaker 1: challenges out there, but I think the most important thing

728
00:35:10,400 --> 00:35:13,360
Speaker 1: is know what you're looking for. It's not just about price.

729
00:35:13,400 --> 00:35:15,000
Speaker 1: I say that all the time. It's got to be

730
00:35:15,080 --> 00:35:17,600
Speaker 1: more about what you're looking for. Do you get it

731
00:35:17,640 --> 00:35:19,600
Speaker 1: from that mechanic. I'm on an eating in the car

732
00:35:19,680 --> 00:35:23,160
Speaker 1: doctor reminding you good mechanics aren't expensive, they're priceless.

733
00:35:23,160 --> 00:35:30,879
Speaker 3: See