1 00:00:00,400 --> 00:00:10,440 Speaker 1: It's another jubile phone frames on the twenties. Hello. Yeah, 2 00:00:10,480 --> 00:00:13,440 Speaker 1: it's a great day of cable. This is Pdekins. I 3 00:00:13,480 --> 00:00:15,480 Speaker 1: was looking for our customer Rese. I know that we've 4 00:00:15,520 --> 00:00:18,000 Speaker 1: gotten a couple of phone calls from you, and it 5 00:00:18,079 --> 00:00:21,400 Speaker 1: seems that you've been missing the uh, the person that 6 00:00:21,480 --> 00:00:23,079 Speaker 1: install your cable and get you all set up and 7 00:00:23,120 --> 00:00:24,200 Speaker 1: good to go in your new place. 8 00:00:25,960 --> 00:00:28,600 Speaker 2: Well, I haven't been missing. They haven't been showing up. 9 00:00:28,680 --> 00:00:30,120 Speaker 2: They've been been. 10 00:00:30,080 --> 00:00:31,960 Speaker 1: There when they've showed what you're saying. 11 00:00:32,320 --> 00:00:34,920 Speaker 2: No, I didn't miss them. I was home. I was 12 00:00:34,960 --> 00:00:38,080 Speaker 2: available because people never showed up. And I've been calling 13 00:00:38,120 --> 00:00:40,560 Speaker 2: you multiple times to see what the deal is, what 14 00:00:40,680 --> 00:00:43,040 Speaker 2: the problem is. And I'm right upset by this because 15 00:00:43,040 --> 00:00:45,200 Speaker 2: I need my WiFi. You know I haven't had WiFi 16 00:00:45,240 --> 00:00:45,800 Speaker 2: al one. 17 00:00:46,159 --> 00:00:49,240 Speaker 1: Eh, what's the problem, gotcha? I can tell you're upset, 18 00:00:49,280 --> 00:00:51,760 Speaker 1: and I'm so sorry about that. Let me put you 19 00:00:51,760 --> 00:00:53,639 Speaker 1: on a brief hold. We'll make sure that you get 20 00:00:53,640 --> 00:00:55,080 Speaker 1: set up by the end of this phone call, because 21 00:00:55,080 --> 00:00:58,320 Speaker 1: that is unacceptable. All right, all right, put you on 22 00:00:58,360 --> 00:01:00,480 Speaker 1: a briefold real quick, and I'll be right back with you. 23 00:01:02,680 --> 00:01:06,640 Speaker 1: Humpty dumpty sat on my counter Humpty dumpty, I had 24 00:01:06,680 --> 00:01:11,360 Speaker 1: a great fall, Humpty dumpy. Hello my tummy? 25 00:01:11,959 --> 00:01:17,039 Speaker 2: Hello? What is that? Annoy? What is happening? Hello? Just 26 00:01:17,160 --> 00:01:21,280 Speaker 2: saying that in sp Hello. 27 00:01:21,600 --> 00:01:23,600 Speaker 1: Maybe you can say breaking buddy? 28 00:01:23,600 --> 00:01:24,080 Speaker 2: Excuse me? 29 00:01:24,560 --> 00:01:25,840 Speaker 1: You looking bundy? 30 00:01:26,400 --> 00:01:28,520 Speaker 2: You're going to what is happening? 31 00:01:29,680 --> 00:01:30,080 Speaker 1: Hello? 32 00:01:30,200 --> 00:01:30,480 Speaker 2: Hello? 33 00:01:30,840 --> 00:01:33,840 Speaker 1: Hello? Hello? Hello. 34 00:01:34,040 --> 00:01:35,240 Speaker 2: It sounds like you're cooking. 35 00:01:35,360 --> 00:01:39,039 Speaker 1: Yeah, I am cooking along, Yeah, cooking along. Getting it 36 00:01:39,080 --> 00:01:41,000 Speaker 1: all resolved for you will be. I'm gonna plus your 37 00:01:41,040 --> 00:01:43,800 Speaker 1: right back on hold though, okay, fine, hands hold, I 38 00:01:43,880 --> 00:01:49,160 Speaker 1: gotta get what man so hungry? 39 00:01:52,000 --> 00:01:54,800 Speaker 2: Hello? I could hear you cooking? What is happening right now? 40 00:01:54,800 --> 00:01:57,000 Speaker 2: Are you going to fix the problem? Are you going 41 00:01:57,080 --> 00:02:01,880 Speaker 2: to done my internet? Hello? Hell? I cannot believe this. 42 00:02:02,280 --> 00:02:04,280 Speaker 2: I want to seek your manager right now, because this 43 00:02:04,400 --> 00:02:07,400 Speaker 2: is truly one of the most ridiculous experiences I've ever 44 00:02:07,480 --> 00:02:09,799 Speaker 2: had to deal with, and you're not even helping me 45 00:02:09,880 --> 00:02:12,480 Speaker 2: at all. Instead, you're like sitting there cooking breakfast and 46 00:02:12,520 --> 00:02:15,080 Speaker 2: singing to your eggs like a weirdo. You think I 47 00:02:15,120 --> 00:02:18,040 Speaker 2: want to hear that. That's not how you do customer service? 48 00:02:18,040 --> 00:02:19,800 Speaker 2: What kind of job? How did you even get this job? 49 00:02:20,200 --> 00:02:22,200 Speaker 1: Well, that's a very good point. I'm going to transfer 50 00:02:22,200 --> 00:02:23,880 Speaker 1: you along if I could interest you to do a 51 00:02:23,880 --> 00:02:26,480 Speaker 1: real quick customer satisfaction review survey for me. 52 00:02:27,240 --> 00:02:28,679 Speaker 2: You don't want to hear what I have to say. 53 00:02:28,680 --> 00:02:30,920 Speaker 1: Hey, good point. I'm going to send you along to 54 00:02:30,960 --> 00:02:33,400 Speaker 1: a manager. How about that they'll help you out? Yeah? 55 00:02:33,639 --> 00:02:33,959 Speaker 2: Please? 56 00:02:34,639 --> 00:02:36,800 Speaker 1: Yes, Hello, this is the manager. My name is T tbdew. 57 00:02:36,840 --> 00:02:37,399 Speaker 1: How can I help? 58 00:02:39,320 --> 00:02:41,640 Speaker 2: What is going on over there? I have one guy 59 00:02:41,720 --> 00:02:44,560 Speaker 2: leaving me on hold, cooking eggs and singing, singing to 60 00:02:44,600 --> 00:02:48,320 Speaker 2: his breakfast. What is the problem? I don't understand. I 61 00:02:48,360 --> 00:02:50,760 Speaker 2: need my internet hooked up. You guys act like you're 62 00:02:50,760 --> 00:02:52,880 Speaker 2: going to help me, and it's the worst customer service 63 00:02:52,919 --> 00:02:53,960 Speaker 2: experience I've ever had. 64 00:02:54,120 --> 00:02:56,440 Speaker 1: As you said that one of our employees put you 65 00:02:56,440 --> 00:03:00,240 Speaker 1: on hold but was making eggs and breakfast. Is that 66 00:03:00,280 --> 00:03:02,320 Speaker 1: what you're saying? Yes, yeah, that is. 67 00:03:02,400 --> 00:03:05,840 Speaker 2: I could hear sizzling eggs, bacon, your name, and I 68 00:03:05,919 --> 00:03:08,880 Speaker 2: heard it all that the guy was cooking breakfast and 69 00:03:08,919 --> 00:03:10,600 Speaker 2: singing to his eggs. And that's what I have to 70 00:03:10,600 --> 00:03:12,960 Speaker 2: deal with when I just need internet. I'm so sorry 71 00:03:13,400 --> 00:03:14,440 Speaker 2: to go to another provider. 72 00:03:14,520 --> 00:03:16,919 Speaker 1: This is absurd, completely understandable. 73 00:03:16,400 --> 00:03:18,360 Speaker 2: And I would urge. 74 00:03:18,560 --> 00:03:20,560 Speaker 1: Well, that is what I'm thinking. Here and what you 75 00:03:20,720 --> 00:03:23,200 Speaker 1: just told me, because that is highly unacceptable. What kind 76 00:03:23,240 --> 00:03:25,120 Speaker 1: of company are we running here? Nobody should be doing 77 00:03:25,120 --> 00:03:27,200 Speaker 1: that on a customer service phone call. 78 00:03:27,480 --> 00:03:27,519 Speaker 2: That. 79 00:03:27,639 --> 00:03:28,520 Speaker 1: It's just ridiculous. 80 00:03:28,639 --> 00:03:30,800 Speaker 2: Now, frankly, how did this person get hired in the 81 00:03:30,800 --> 00:03:32,880 Speaker 2: first place. Now you're gonna help me? Or are you 82 00:03:32,919 --> 00:03:34,880 Speaker 2: gonna put me on hold and cook some eggs as well? 83 00:03:34,960 --> 00:03:36,920 Speaker 1: I do need to place you on a brief hold, 84 00:03:36,960 --> 00:03:38,960 Speaker 1: but I will not be cooking eggs, that is for sure. 85 00:03:39,840 --> 00:03:42,000 Speaker 1: But I need to just get some information from you, 86 00:03:42,080 --> 00:03:44,040 Speaker 1: and then since I'm the manager, I have to pull 87 00:03:44,120 --> 00:03:45,680 Speaker 1: up your account and stuff like that. So I'm gonna 88 00:03:45,680 --> 00:03:47,320 Speaker 1: put you on hold and I will be talking to 89 00:03:47,360 --> 00:03:51,120 Speaker 1: that employee later on trust on that. Okay, Yeah, so 90 00:03:51,240 --> 00:03:52,880 Speaker 1: sorry about this. So I'm just gonna place you on 91 00:03:52,920 --> 00:03:54,760 Speaker 1: a brief hold and I will be right back with you. 92 00:03:56,880 --> 00:03:58,839 Speaker 1: I can get that dealt with and I can't please, 93 00:03:58,840 --> 00:04:00,440 Speaker 1: that's redigious. I just got to check the bardies. 94 00:04:03,200 --> 00:04:08,880 Speaker 2: I hear everything you're doing. Hi, you idiot, I can 95 00:04:08,960 --> 00:04:09,520 Speaker 2: hear you. 96 00:04:11,520 --> 00:04:14,520 Speaker 1: Hello. Yes, yes, Hello, it is Reese. 97 00:04:16,040 --> 00:04:19,080 Speaker 2: Yes, this is Reese, and cancel my service right now. 98 00:04:19,160 --> 00:04:19,640 Speaker 2: I'm done. 99 00:04:20,200 --> 00:04:21,960 Speaker 1: Okay, Well, in that case, I'll just let you know. 100 00:04:21,960 --> 00:04:22,919 Speaker 1: It's prank phone called in. 101 00:04:24,880 --> 00:04:26,000 Speaker 2: What Hey. 102 00:04:26,040 --> 00:04:27,919 Speaker 1: This is actually Jubil from the Jubil Show doing a 103 00:04:27,960 --> 00:04:34,040 Speaker 1: phone prank on you and your friend Samana set you up. 104 00:04:35,600 --> 00:04:38,680 Speaker 1: It's a joke. She said that you've been. 105 00:04:38,560 --> 00:04:43,279 Speaker 2: Trying to do something like that. 106 00:04:41,040 --> 00:04:46,680 Speaker 1: She said, you've been trying to get kable any place 107 00:04:46,680 --> 00:04:48,360 Speaker 1: and they keep messing up, and she wanted to mess 108 00:04:48,400 --> 00:04:52,840 Speaker 1: with you. Wake up every morning with Jubal phone pranks.