1 00:00:00,200 --> 00:00:02,320 Speaker 1: God, I shouldn't eat this thing anyway. It's one more thing. 2 00:00:03,640 --> 00:00:10,800 Speaker 2: I'm whoa, Oh easy on the sailor talk there, you've 3 00:00:10,880 --> 00:00:13,280 Speaker 2: lost your mind, Yeah, Katie's four ears. 4 00:00:14,160 --> 00:00:20,320 Speaker 1: As I've pointed out, I hate self checkout. I love it. 5 00:00:20,640 --> 00:00:22,440 Speaker 1: I know everybody loves about me. I hate it well. 6 00:00:22,440 --> 00:00:24,520 Speaker 1: And you're a missingthrope. I don't get that. 7 00:00:25,760 --> 00:00:27,480 Speaker 2: I like you because I don't have to make weird 8 00:00:27,560 --> 00:00:30,680 Speaker 2: forced conversation about what I might be doing this week. 9 00:00:30,760 --> 00:00:35,560 Speaker 1: It's a battle between my missingthrope and my hatred of technology, 10 00:00:35,600 --> 00:00:38,960 Speaker 1: my being a luddite, and the luddite wins out over 11 00:00:40,320 --> 00:00:43,760 Speaker 1: my missing Everybody gets say I'd have missed that freaking 12 00:00:43,880 --> 00:00:46,360 Speaker 1: hate trying to make that thing work. And so I 13 00:00:46,360 --> 00:00:52,159 Speaker 1: was at Costco five fifteen on a Friday. Costco is 14 00:00:52,440 --> 00:00:57,880 Speaker 1: just bananas. I mean, it's just crazed everybody coming home 15 00:00:57,880 --> 00:01:02,760 Speaker 1: from work getting ready for the weekend. Line gazillion miles long. 16 00:01:03,640 --> 00:01:06,160 Speaker 1: And uh it's funny. I got two standing in line 17 00:01:06,280 --> 00:01:12,080 Speaker 1: stories I have to do. But I'm in line. Oh, 18 00:01:12,240 --> 00:01:14,080 Speaker 1: so why do I go to Costco? I will go 19 00:01:14,120 --> 00:01:16,240 Speaker 1: to Costco to pick up my son's meds, and because 20 00:01:16,240 --> 00:01:18,200 Speaker 1: I get him from their pharmacy, super super love the 21 00:01:18,200 --> 00:01:21,600 Speaker 1: Costco's pharmacy. And while I'm in there, I'm kind of hungry, thinking, 22 00:01:21,680 --> 00:01:23,760 Speaker 1: you know, what's the last time I had a Costco pie? 23 00:01:23,880 --> 00:01:26,240 Speaker 1: I love Costco pie. So I walk clear to the 24 00:01:26,240 --> 00:01:27,959 Speaker 1: back of the store and they got the great, big, 25 00:01:28,000 --> 00:01:32,520 Speaker 1: giant size of a car tire apple pie. It's like 26 00:01:32,600 --> 00:01:34,839 Speaker 1: eleven ninety nine and it's really good too. It's among 27 00:01:34,880 --> 00:01:36,960 Speaker 1: the best store about pies you can get as a 28 00:01:37,000 --> 00:01:37,679 Speaker 1: Costco pie. 29 00:01:37,680 --> 00:01:40,680 Speaker 2: Oh yeah, you can ee for a giant pie. I 30 00:01:40,720 --> 00:01:43,000 Speaker 2: forget what it is, but it's not much man that. 31 00:01:44,560 --> 00:01:45,039 Speaker 1: It's good. 32 00:01:45,080 --> 00:01:49,040 Speaker 2: Though it's really good, you're hard of tasting it. You're 33 00:01:49,200 --> 00:01:50,960 Speaker 2: not allowed to come in on food. 34 00:01:51,280 --> 00:01:52,040 Speaker 1: It's enormous. 35 00:01:52,080 --> 00:01:52,920 Speaker 3: Yeah, there's stuff's good. 36 00:01:53,960 --> 00:01:57,480 Speaker 1: Yeah, everything at Costco is good. But so I'm grabbing 37 00:01:57,480 --> 00:01:59,280 Speaker 1: this big giant apple pie and I'm walking up there 38 00:01:59,280 --> 00:02:01,160 Speaker 1: and I'm hoping I can do the self checkout because 39 00:02:01,160 --> 00:02:02,400 Speaker 1: I'm not going to stand in the line with the 40 00:02:02,400 --> 00:02:05,440 Speaker 1: people that got the giant home depot carts with five 41 00:02:05,520 --> 00:02:08,040 Speaker 1: hundred items and all that sort of stuff. Even the 42 00:02:08,080 --> 00:02:11,200 Speaker 1: self checkout a line is long, which plays into the story. 43 00:02:11,200 --> 00:02:13,360 Speaker 1: Because I'm under a lot of pressure. There's people behind me. 44 00:02:13,400 --> 00:02:15,400 Speaker 1: Everybody's in a hurry. I get up to the and 45 00:02:15,440 --> 00:02:18,040 Speaker 1: this happens to me all the time. Place the item 46 00:02:18,400 --> 00:02:23,200 Speaker 1: in the whatever tray? Okay, I haven't. Please scan your item, 47 00:02:23,480 --> 00:02:25,480 Speaker 1: scan item, place your item, and then I set it down. 48 00:02:25,840 --> 00:02:27,920 Speaker 1: Please place your item in the I have place it 49 00:02:27,960 --> 00:02:29,800 Speaker 1: in the tray. Please scan your next I don't have 50 00:02:29,800 --> 00:02:33,480 Speaker 1: any more items. Please remove your item from the what tray? 51 00:02:33,520 --> 00:02:33,760 Speaker 1: Are you? 52 00:02:34,200 --> 00:02:34,560 Speaker 2: Fuck it? 53 00:02:34,600 --> 00:02:37,560 Speaker 1: I don't want this pie anymore? And I left. I 54 00:02:37,560 --> 00:02:39,360 Speaker 1: couldn't figure out what I was supposed to do. And 55 00:02:39,400 --> 00:02:41,000 Speaker 1: there are people behind in me and they're like looking 56 00:02:41,040 --> 00:02:43,320 Speaker 1: their watches and tapping their feet. I says, I never 57 00:02:43,320 --> 00:02:45,760 Speaker 1: can figure out how to freaking do it, So screw it. 58 00:02:45,800 --> 00:02:47,560 Speaker 1: I left, and you know, as I got to my car, 59 00:02:47,720 --> 00:02:49,239 Speaker 1: while I was still quite hungry, I thought I didn't 60 00:02:49,280 --> 00:02:53,400 Speaker 1: need a pie anyway. But what tray? What fucking tray 61 00:02:53,440 --> 00:02:56,160 Speaker 1: am I supposed to put this goddamn pie in? Wow? 62 00:02:56,480 --> 00:03:00,520 Speaker 2: Wow, he's eating from the the fruit of bitterness. 63 00:03:00,800 --> 00:03:03,119 Speaker 1: God stacking it? Wow? 64 00:03:03,639 --> 00:03:06,520 Speaker 4: I mean, yeah, it's not that intense. 65 00:03:06,600 --> 00:03:08,440 Speaker 1: Well where are you supposed to put it? And the 66 00:03:08,520 --> 00:03:12,839 Speaker 1: lady kept yelling at me, take your kid along. You'll 67 00:03:12,880 --> 00:03:16,320 Speaker 1: explain that computer lady. The lady is annoying. She does 68 00:03:16,360 --> 00:03:20,200 Speaker 1: not need to, you know, start talking to her. Her tone. 69 00:03:20,280 --> 00:03:22,440 Speaker 1: She could change your tone. Watch your tone, that's what 70 00:03:22,560 --> 00:03:26,000 Speaker 1: I showed just said, door, watch your tone right right. 71 00:03:26,040 --> 00:03:28,240 Speaker 2: There needs to be a start again button, clearly though, 72 00:03:28,280 --> 00:03:29,920 Speaker 2: because I think we've all gotten caught. 73 00:03:29,800 --> 00:03:32,560 Speaker 1: Up in the. 74 00:03:31,639 --> 00:03:34,800 Speaker 2: Please remove that item vortex. Yeah, like, all right, what 75 00:03:34,840 --> 00:03:36,240 Speaker 2: am I supposed to do now? Right? 76 00:03:36,320 --> 00:03:38,240 Speaker 1: Exactly? There needs there does need to be a start 77 00:03:38,280 --> 00:03:41,000 Speaker 1: over button because if you make a mistake and it 78 00:03:41,120 --> 00:03:44,240 Speaker 1: thinks you're you know, the weight doesn't match the whatever, Yeah, 79 00:03:44,320 --> 00:03:46,200 Speaker 1: you're screwed. You're screwed. At that point, you need to 80 00:03:46,200 --> 00:03:46,600 Speaker 1: start over. 81 00:03:47,200 --> 00:03:49,680 Speaker 2: Hey, there's a guy with a big plastic bag just 82 00:03:49,760 --> 00:03:53,560 Speaker 2: cleared your shelf and he's walking right, Fred, I want 83 00:03:53,600 --> 00:03:54,720 Speaker 2: you to lighting the hell up on me. 84 00:03:55,360 --> 00:03:57,440 Speaker 1: Right. Let me buy my pie which I was going 85 00:03:57,600 --> 00:03:59,840 Speaker 1: to eat trying to pay, which I was going to 86 00:03:59,840 --> 00:04:01,800 Speaker 1: eat in my car sitting in the parking lot. I 87 00:04:01,800 --> 00:04:03,480 Speaker 1: was gonna eat a whole bunch of pie. It was 88 00:04:03,520 --> 00:04:07,560 Speaker 1: gonna be glorious. It was gonna be glorious, glorious pocket 89 00:04:08,040 --> 00:04:10,360 Speaker 1: and it did not happen, So it just washed the 90 00:04:10,400 --> 00:04:13,240 Speaker 1: pocket fork. It's right here. Yeah, but has it ever 91 00:04:13,280 --> 00:04:13,880 Speaker 1: been washed? 92 00:04:14,120 --> 00:04:14,240 Speaker 2: No? 93 00:04:15,400 --> 00:04:19,919 Speaker 1: Nice? No, I wipe it hard with my shirt. My 94 00:04:20,000 --> 00:04:22,400 Speaker 1: other waiting line story, which I've actually thought had a 95 00:04:22,480 --> 00:04:24,120 Speaker 1: lesson for my son. You tell me whether you think 96 00:04:24,160 --> 00:04:26,000 Speaker 1: I'm right or not about this. So I was at 97 00:04:26,040 --> 00:04:27,719 Speaker 1: a grocery store. I won't mention the name of it, 98 00:04:27,760 --> 00:04:30,000 Speaker 1: but is the safe Way to shop? And it was 99 00:04:30,120 --> 00:04:33,400 Speaker 1: also on a different day, around five o'clock, and it's 100 00:04:33,480 --> 00:04:37,120 Speaker 1: packed in there, and they had one register open, one 101 00:04:37,640 --> 00:04:41,120 Speaker 1: and the line was, honest to god, all the way 102 00:04:41,160 --> 00:04:44,560 Speaker 1: back the entire length of the grocery store. People were 103 00:04:44,640 --> 00:04:46,760 Speaker 1: up against the milk in the back. That's how long 104 00:04:46,800 --> 00:04:50,320 Speaker 1: the line was. That's crazy, I know. So I tweeted 105 00:04:50,360 --> 00:04:52,440 Speaker 1: out you might have seen in our twitter. I said, hey, 106 00:04:52,520 --> 00:04:56,240 Speaker 1: safe way, it's five o'clock, the line is back to 107 00:04:56,279 --> 00:05:00,200 Speaker 1: the milk section. You've got one register open. Do you 108 00:05:00,279 --> 00:05:01,200 Speaker 1: stay in business? 109 00:05:02,520 --> 00:05:04,240 Speaker 2: And uh? 110 00:05:04,560 --> 00:05:08,000 Speaker 1: I mentioned the Safeway in Davis, California, And my son said, 111 00:05:08,800 --> 00:05:10,720 Speaker 1: nobody cares about that. And I said, I think you're 112 00:05:10,720 --> 00:05:12,280 Speaker 1: wrong about this. And this is where I wonder if 113 00:05:12,320 --> 00:05:14,520 Speaker 1: you agree with me or not. I said, somebody's gonna 114 00:05:14,560 --> 00:05:18,240 Speaker 1: see that. Somebody in management's gonna see that there's somebody 115 00:05:18,279 --> 00:05:22,560 Speaker 1: that keeps an eye on the Safeway twitter feed comments. 116 00:05:22,640 --> 00:05:25,360 Speaker 1: They're gonna call the manager of this store and that 117 00:05:25,400 --> 00:05:27,840 Speaker 1: person's gonna get lit up for why was there only 118 00:05:27,880 --> 00:05:31,120 Speaker 1: one register open at five o'clock on a weekday and 119 00:05:31,160 --> 00:05:33,279 Speaker 1: the line was clear back to the milk guarantee you 120 00:05:33,640 --> 00:05:35,520 Speaker 1: by the way, Like, I don't know if it was 121 00:05:35,560 --> 00:05:38,039 Speaker 1: coincident or not, but with like two minutes after I 122 00:05:38,080 --> 00:05:41,000 Speaker 1: did that, they opened up three more registers. I would 123 00:05:41,080 --> 00:05:44,200 Speaker 1: not be the least bit shocked if somebody didn't get 124 00:05:44,200 --> 00:05:47,000 Speaker 1: on the phone. Who monitors that stuff, the complaint stuff. 125 00:05:47,040 --> 00:05:48,960 Speaker 1: I know from people from other companies who have that 126 00:05:49,160 --> 00:05:54,000 Speaker 1: job monitoring the complaints online. Person around here actually, and uh, 127 00:05:54,320 --> 00:05:55,800 Speaker 1: do you think that does any good or not? In 128 00:05:55,800 --> 00:05:57,240 Speaker 1: the old days, you'd have never been able to get 129 00:05:57,279 --> 00:05:59,600 Speaker 1: a hold of anybody. But in the social media world, 130 00:05:59,800 --> 00:06:02,240 Speaker 1: they do not want that sort of comment out there. 131 00:06:02,760 --> 00:06:07,120 Speaker 2: Yeah, that's true, that's good. It's accountability. I think you 132 00:06:07,160 --> 00:06:11,599 Speaker 2: can get down. It's only in the replies. I tweeted 133 00:06:11,640 --> 00:06:16,120 Speaker 2: it at Safeway, so it was a regular feed, and. 134 00:06:16,279 --> 00:06:18,760 Speaker 4: You have to wonder how many people are tweeting it Safeway. 135 00:06:18,880 --> 00:06:21,480 Speaker 1: Not many, right, and I do know that those companies 136 00:06:21,720 --> 00:06:24,400 Speaker 1: the part of it, they have people that their job 137 00:06:24,520 --> 00:06:26,760 Speaker 1: is to make sure things do not negative things don't 138 00:06:26,760 --> 00:06:30,039 Speaker 1: blow up on social media. Yeah, I think you're right. 139 00:06:30,120 --> 00:06:32,160 Speaker 4: I could see I could see that trickling down back 140 00:06:32,160 --> 00:06:34,120 Speaker 4: to the store. I don't know that it happened to 141 00:06:34,160 --> 00:06:36,840 Speaker 4: the point where those other registers opened up. 142 00:06:36,760 --> 00:06:40,160 Speaker 1: But I'd be shocked if the manager didn't at least 143 00:06:40,200 --> 00:06:42,719 Speaker 1: get an email from somebody saying, hey, we got a complaint. 144 00:06:42,720 --> 00:06:44,960 Speaker 1: You had one richister open at five o'clock the other day, 145 00:06:45,640 --> 00:06:48,760 Speaker 1: Well did you see the safe way to shop? 146 00:06:49,040 --> 00:06:51,240 Speaker 2: Responded to you. No, I did not, And I'm going 147 00:06:51,279 --> 00:06:53,480 Speaker 2: to trade carefully here because only one of us needs 148 00:06:53,480 --> 00:06:55,440 Speaker 2: to be fired over this, and it needs to be you. 149 00:06:57,279 --> 00:06:57,400 Speaker 1: Uh. 150 00:06:57,520 --> 00:06:59,560 Speaker 2: They said, thank you for bringing this to our attention. 151 00:06:59,640 --> 00:07:02,000 Speaker 2: We'd like to learn more about your experience. Please send 152 00:07:02,040 --> 00:07:04,560 Speaker 2: us a DM so we can assist you directly. Thank you. 153 00:07:04,600 --> 00:07:08,880 Speaker 1: How quickly did they respond by the time? That was 154 00:07:08,920 --> 00:07:10,280 Speaker 1: it four p thirty eight. 155 00:07:13,480 --> 00:07:14,200 Speaker 4: The next day? 156 00:07:14,560 --> 00:07:16,880 Speaker 1: It was the next day? Okay, But yeah, so I 157 00:07:16,880 --> 00:07:19,160 Speaker 1: don't know if I got the other registers open, but 158 00:07:19,200 --> 00:07:21,080 Speaker 1: I guarantee you, the manager of that store I heard 159 00:07:21,520 --> 00:07:24,440 Speaker 1: from somebody in corporate. What are you doing here? 160 00:07:24,840 --> 00:07:26,400 Speaker 4: You should send them a DM and see if they 161 00:07:26,440 --> 00:07:28,240 Speaker 4: give you a gift certificate or something. 162 00:07:28,960 --> 00:07:30,160 Speaker 2: Slide into their DMS. 163 00:07:31,600 --> 00:07:36,280 Speaker 1: I don't know that I'd need safety just to be sick. Here, 164 00:07:36,440 --> 00:07:38,760 Speaker 1: send them a d here's a DP, here's my jick, 165 00:07:38,880 --> 00:07:41,280 Speaker 1: here's my junk. Is this help anything? Oh? Gosh? 166 00:07:41,400 --> 00:07:41,640 Speaker 2: Yeah? 167 00:07:41,880 --> 00:07:42,920 Speaker 1: What that'll do it? 168 00:07:44,360 --> 00:07:45,040 Speaker 2: That'll do it. 169 00:07:45,360 --> 00:07:47,440 Speaker 4: So did you go to the self checkout to avoid 170 00:07:47,440 --> 00:07:49,200 Speaker 4: the line or did you just stand there and tweet? 171 00:07:49,520 --> 00:07:51,680 Speaker 1: I stood there and tweeted until they finally got me 172 00:07:51,760 --> 00:07:55,000 Speaker 1: up there. Okay, I definite. I definitely can't run the 173 00:07:55,000 --> 00:07:57,080 Speaker 1: safe way self checkout thing. I just don't even try. 174 00:07:57,640 --> 00:08:01,600 Speaker 2: You know, I don't like bulleturance because there's a lot 175 00:08:01,640 --> 00:08:06,640 Speaker 2: of belligerence in society. It is possible to register your 176 00:08:06,720 --> 00:08:10,800 Speaker 2: unhappiness in a way that is civilized. But I think 177 00:08:10,800 --> 00:08:14,320 Speaker 2: that it would have been perfectly appropriate for people to say, hey, 178 00:08:14,360 --> 00:08:16,120 Speaker 2: can you guys open another register? 179 00:08:16,240 --> 00:08:19,160 Speaker 1: Please? Thank you? I've said that before, allow and not 180 00:08:19,240 --> 00:08:20,920 Speaker 1: in a mean way, but like, yeah, you got a 181 00:08:21,000 --> 00:08:23,640 Speaker 1: really long line here and one register opened, I mean, 182 00:08:24,560 --> 00:08:27,280 Speaker 1: and in this case by this young kid. He came 183 00:08:27,320 --> 00:08:29,200 Speaker 1: over and he like he was looking around, and he 184 00:08:29,320 --> 00:08:31,720 Speaker 1: ran over and opened one up and was like wheeling 185 00:08:31,760 --> 00:08:33,880 Speaker 1: people through there so fast and working so fast. I said, 186 00:08:33,880 --> 00:08:36,520 Speaker 1: I really appreciate your hustle, dude, that's really impressive. I 187 00:08:36,559 --> 00:08:38,800 Speaker 1: love it when people are conscientious like that, because that's 188 00:08:38,800 --> 00:08:40,960 Speaker 1: the kind of a boy I was when I was young. 189 00:08:41,240 --> 00:08:43,319 Speaker 4: He's probably getting paged over the PA and out and 190 00:08:43,360 --> 00:08:45,000 Speaker 4: back banging out a cigarette and came in. 191 00:08:45,040 --> 00:08:45,679 Speaker 1: I'm like, oh my. 192 00:08:45,720 --> 00:08:48,080 Speaker 4: God, So I used to happen all the time when 193 00:08:48,080 --> 00:08:50,439 Speaker 4: I worked at a grocery store. We'd be we'd be going, hello, 194 00:08:50,559 --> 00:08:52,800 Speaker 4: can someone open a register? And then three people would 195 00:08:52,840 --> 00:08:55,000 Speaker 4: all come in from the back and they'd all react. 196 00:08:54,800 --> 00:08:57,760 Speaker 1: Right, ah, that is exactly what happened, I'll bet. So 197 00:08:57,760 --> 00:08:59,800 Speaker 1: I'm giving him all this credit for working hard. He's 198 00:09:00,000 --> 00:09:03,080 Speaker 1: ape and back. They're scrolling through texts like oh crap, 199 00:09:03,800 --> 00:09:09,080 Speaker 1: stuck in a run TikTok rabbit hole. Meanwhile you're tweeting 200 00:09:09,120 --> 00:09:12,000 Speaker 1: the company, Yes, yes as well. At all works. 201 00:09:13,040 --> 00:09:16,240 Speaker 3: All's well that you know, next time you need a 202 00:09:16,240 --> 00:09:19,040 Speaker 3: new line opened up, just go to the other checkers 203 00:09:19,440 --> 00:09:21,480 Speaker 3: you know where that are empty, get on their loud 204 00:09:21,480 --> 00:09:23,920 Speaker 3: speaker and ask over the PA system, can we have 205 00:09:23,960 --> 00:09:29,719 Speaker 3: a new checker. Well, I guess that's it.