WEBVTT - How Tech & AI Are Changing Small Business

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<v Speaker 1>This episode is brought to you by P and C Bank.

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<v Speaker 1>A lot of people think podcasts about work are boring,

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<v Speaker 1>and sure they definitely can be, but understanding of professionals

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<v Speaker 1>routine shows us how they achieve their success little by little,

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<v Speaker 1>day after day. It's like banking with P and C Bank.

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<v Speaker 1>It might seem boring to safe plan and make calculated

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<v Speaker 1>decisions with your bank, but keeping your money boring is

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<v Speaker 1>what helps you live or more happily fulfilled life. P

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<v Speaker 1>and C Bank Brilliantly Boring since eighteen sixty five. Brilliantly

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<v Speaker 1>National Association Member FDIC.

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<v Speaker 2>From a standpoint of technology, right, I'm interested in to

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<v Speaker 2>know like how you guys are adapting to technology and

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<v Speaker 2>how it's changing you know, your business models.

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<v Speaker 3>That's you, Roy, that's me okay.

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<v Speaker 4>So I consider myself the oldest one, yes, and as

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<v Speaker 4>you know, older people don't like that stuff.

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<v Speaker 3>She calls me for every thing. She had to help me,

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<v Speaker 3>how did I get into the airport to go your ticket?

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<v Speaker 3>But we have really we do lean into technology and

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<v Speaker 3>AI and all of that. So one thing that we

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<v Speaker 3>recently did was we talked about earlier y'all asked us like,

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<v Speaker 3>how do we bring our brick and mortar our company

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<v Speaker 3>to like our online so people when they walk in

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<v Speaker 3>the T shop, we can say, what do you want

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<v Speaker 3>your tea to do for you? What's the vibe, what's

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<v Speaker 3>the flavor? All of these things? Where do you want

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<v Speaker 3>to meet you? And we can talk about that. So

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<v Speaker 3>now we have on our site just as simple as

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<v Speaker 3>a little robot that says, okay, click these little buttons

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<v Speaker 3>and it'll tell you the first five blends that you

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<v Speaker 3>need to go purchase, and that has helped us. One

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<v Speaker 3>has increased the cells so much we can go back

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<v Speaker 3>and be like wow, like they actually bought this extra tea,

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<v Speaker 3>and then offer another discount and leaning into it to

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<v Speaker 3>allow technology to be a part of it and take

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<v Speaker 3>things off our plate, because if we think about it,

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<v Speaker 3>we've talked about staffing, we talked about operation and a

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<v Speaker 3>y'all offers where you can take some of this off

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<v Speaker 3>your plate so we don't have to build every landing page,

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<v Speaker 3>we don't have to write every little description or do

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<v Speaker 3>all the little minute things and online orders, click the

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<v Speaker 3>buttons and use it. We don't need to email every

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<v Speaker 3>person back. You have a little assistant right there that

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<v Speaker 3>comes with your Gmail now if you're using Gmail suite,

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<v Speaker 3>and they'll do it for you, like leaning into it,

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<v Speaker 3>learning it and taking like just taking time to let

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<v Speaker 3>allow those things and that takes up having to hire

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<v Speaker 3>an extra person for it. That has really helped us.

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<v Speaker 3>And then I just have to train her to know

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<v Speaker 3>how those systems so that they're affective for us. So

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<v Speaker 3>that's one way that we have used it.

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<v Speaker 4>But yeah, and our whole team has they're all young,

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<v Speaker 4>and we have Square and they teach me how to

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<v Speaker 4>use the square. My team teaches the owner how to

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<v Speaker 4>use the square and so the square.

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<v Speaker 1>That sounds like Auntie.

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<v Speaker 4>But then when I learned it, when I learned it,

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<v Speaker 4>then they change something. Yeah, so weird. They moved the

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<v Speaker 4>button this one right here, So I'm kidding.

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<v Speaker 1>That's an update.

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<v Speaker 3>So seriously, all the line would be out their door

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<v Speaker 3>on Friday. It was me and her working. It's us too,

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<v Speaker 3>because we let our team have summer breaks. We told

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<v Speaker 3>them like y'all get y'all mental health. You want to

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<v Speaker 3>take two weeks here, you want to take two weeks

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<v Speaker 3>we'll be at the shot. So I made it. It

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<v Speaker 3>was an update and she's like, I'm going to be

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<v Speaker 3>on a register today. Okay, then Auntie, you you be

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<v Speaker 3>on a register. I'm be in the back of the house.

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<v Speaker 3>I'm making drinks. You're taking care of the people up front.

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<v Speaker 3>She's like, well, can you come help me with the register?

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<v Speaker 3>And I'm like, oh face, I got you with the updates,

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<v Speaker 3>but knowing how, but it makes it fun and it

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<v Speaker 3>really does grow the company because when customers walk in.

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<v Speaker 3>One thing that surprised us was like they walked in,

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<v Speaker 3>they saw both of us and it was like, oh

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<v Speaker 3>my god, I'm star struck. And we're like, no, we're

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<v Speaker 3>we out here hustling like we got it in us.

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<v Speaker 3>You're gonna see us doing every position at this shop.

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<v Speaker 3>Somebody want to call out, we are there to show up.

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<v Speaker 3>So whether or not we use technology, some things we

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<v Speaker 3>can't replace technology for. We can't replace our personalities. You're

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<v Speaker 3>gonna get that, but we can't replace it. But you're

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<v Speaker 3>gonna get us when you come to the shop. You're

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<v Speaker 3>gonna get us on online and all of that.

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<v Speaker 5>We're low tech over here. Well, I mean we have

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<v Speaker 5>you know, like kind of the same like square point

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<v Speaker 5>of sale system set up. We use the mobile ones

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<v Speaker 5>for our you know, the pop up shops. At this

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<v Speaker 5>point in business, in terms of technology, we're just trying

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<v Speaker 5>to figure out how to enhance our data collection because

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<v Speaker 5>we do so much service to community and we now

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<v Speaker 5>have so many like funders and things with grants, and

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<v Speaker 5>we want to be able to tell the complete story

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<v Speaker 5>of our business. So it's really more like that kind

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<v Speaker 5>of in like research and development right now, trying to

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<v Speaker 5>figure out what tech, what things can we use to

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<v Speaker 5>be able to collect as much data as we can

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<v Speaker 5>to be able to tell a better story of who

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<v Speaker 5>we are.

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<v Speaker 6>I was gonna say, I've become an AI bought. Some

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<v Speaker 6>of my team members call me Kika bot. I love AI.

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<v Speaker 6>I remember when chat GPT first came out, you guys

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<v Speaker 6>know TJ, Me and TJ were on Zoom every single day,

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<v Speaker 6>like playing with prompts like when it first came out.

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<v Speaker 6>And so now she's like, hey, look what I did.

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<v Speaker 6>I'm like, how the did you do this? So for me,

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<v Speaker 6>it's it's helped. It's like the kryptonite that I needed.

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<v Speaker 6>I think as human, this sounds so bad. I'm sorry.

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<v Speaker 6>Shout out to AI, shout out to Square. But it's

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<v Speaker 6>actually made me like a super woman because the things

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<v Speaker 6>I lacked now I can get from AI to attached

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<v Speaker 6>to what I so like as a creator, I'm creative.

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<v Speaker 6>I can create a business from scratch. Strategy, I can

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<v Speaker 6>create from scratch. But how do I make sure this

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<v Speaker 6>strategy is going to lead to millions? Oh that's a prompt.

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<v Speaker 6>Make sure it leads to millions? And actually that's what

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<v Speaker 6>I did. I built black Box franchising using chat GBT

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<v Speaker 6>prompts and I reverse engineered. So this is how much

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<v Speaker 6>I want to make the first year? Now, how do

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<v Speaker 6>I do this? Give me all the steps? I follow

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<v Speaker 6>the steps. We got there after four months and I'm

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<v Speaker 6>not making this up. So it's like it's it's really

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<v Speaker 6>helped me a lot.

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<v Speaker 1>I don't want to sell.

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<v Speaker 6>I feel like I'm on a commercial.

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<v Speaker 1>It's my best friend. Is this really her? Me?

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<v Speaker 6>Guys, I saw your shout out to your last episode.

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<v Speaker 6>I'm like, oh, that's not her, this is not me.

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<v Speaker 6>But no, I encourage everyone to embrace it because if

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<v Speaker 6>you still don't know what we're talking about, it's already

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<v Speaker 6>like kind.

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<v Speaker 2>Of too late.

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<v Speaker 1>Ernest what's up.

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<v Speaker 2>Look?

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<v Speaker 1>This episode is brought to you by Square Banking. One

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<v Speaker 1>of the things we love most is seeing neighborhood businesses

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<v Speaker 1>level up. This this West Indian spot right in our

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<v Speaker 1>community that started with a small takeout counter. Now with

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<v Speaker 1>Square they've been able to expand into a full sit

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<v Speaker 1>down restaurant and even started catering events across the city.

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<v Speaker 1>That's the kind of growth that inspires us, and it's

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<v Speaker 1>powered by Square. Square is built for all types of businesses,

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<v Speaker 1>from the corner bagel shop that turned into a local chain,

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<v Speaker 1>to the specialty market with thousands of unique items, to

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<v Speaker 1>the stylist who's been holding you down for years. With

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<v Speaker 1>Square Banking, growth gets easier. You've got more control over

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<v Speaker 1>your cash flow, access to capital right in the same

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<v Speaker 1>system you're already using to run your business, and with

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<v Speaker 1>a free Square Savings account, you can automatically set aside

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<v Speaker 1>a portion of your sales for upgrades, taxes, and those

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<v Speaker 1>slow seasons, setting yourself up for long term success and

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<v Speaker 1>when it's time for the next big move. Square makes

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<v Speaker 1>it simple to get approved with a Square loan based

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<v Speaker 1>on your actual business performance. No long ways, just quick

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<v Speaker 1>access to capital. In fact, eighty eight percent of businesses

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<v Speaker 1>with Square loans growth. So go to Square dot com,

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<v Speaker 1>slash go, slash e y l to learn more about

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<v Speaker 1>how your business can grow with Square. That's s q

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<v Speaker 1>U a r e dot com slash g O, slash

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<v Speaker 1>e y l. Block Inc. Is not a bank. Banking

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<v Speaker 1>services provided by Square Financial Services, Inc. And certain bank members.

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<v Speaker 1>F d I C loans are subject to credit approval