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Speaker 1: This episode is brought to you by P and C Bank.

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Speaker 1: A lot of people think podcasts about work are boring,

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Speaker 1: and sure they definitely can be, but understanding of professionals

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Speaker 1: routine shows us how they achieve their success little by little,

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Speaker 1: day after day. It's like banking with P and C Bank.

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Speaker 1: It might seem boring to safe plan and make calculated

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Speaker 1: decisions with your bank, but keeping your money boring is

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Speaker 1: what helps you live or more happily fulfilled life. P

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Speaker 1: and C Bank Brilliantly Boring since eighteen sixty five. Brilliantly

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Speaker 1: Boring since eighteen sixty five is a service mark of

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Speaker 1: the PNC Financial Service Group, Inc. P and C Bank

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Speaker 1: National Association Member FDIC.

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Speaker 2: From a standpoint of technology, right, I'm interested in to

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Speaker 2: know like how you guys are adapting to technology and

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Speaker 2: how it's changing you know, your business models.

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Speaker 3: That's you, Roy, that's me okay.

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Speaker 4: So I consider myself the oldest one, yes, and as

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Speaker 4: you know, older people don't like that stuff.

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Speaker 3: She calls me for every thing. She had to help me,

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Speaker 3: how did I get into the airport to go your ticket?

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Speaker 3: But we have really we do lean into technology and

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Speaker 3: AI and all of that. So one thing that we

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Speaker 3: recently did was we talked about earlier y'all asked us like,

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Speaker 3: how do we bring our brick and mortar our company

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Speaker 3: to like our online so people when they walk in

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Speaker 3: the T shop, we can say, what do you want

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Speaker 3: your tea to do for you? What's the vibe, what's

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Speaker 3: the flavor? All of these things? Where do you want

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Speaker 3: to meet you? And we can talk about that. So

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Speaker 3: now we have on our site just as simple as

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Speaker 3: a little robot that says, okay, click these little buttons

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Speaker 3: and it'll tell you the first five blends that you

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Speaker 3: need to go purchase, and that has helped us. One

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Speaker 3: has increased the cells so much we can go back

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Speaker 3: and be like wow, like they actually bought this extra tea,

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Speaker 3: and then offer another discount and leaning into it to

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Speaker 3: allow technology to be a part of it and take

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Speaker 3: things off our plate, because if we think about it,

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Speaker 3: we've talked about staffing, we talked about operation and a

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Speaker 3: y'all offers where you can take some of this off

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Speaker 3: your plate so we don't have to build every landing page,

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Speaker 3: we don't have to write every little description or do

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Speaker 3: all the little minute things and online orders, click the

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Speaker 3: buttons and use it. We don't need to email every

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Speaker 3: person back. You have a little assistant right there that

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Speaker 3: comes with your Gmail now if you're using Gmail suite,

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Speaker 3: and they'll do it for you, like leaning into it,

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Speaker 3: learning it and taking like just taking time to let

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Speaker 3: allow those things and that takes up having to hire

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Speaker 3: an extra person for it. That has really helped us.

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Speaker 3: And then I just have to train her to know

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Speaker 3: how those systems so that they're affective for us. So

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Speaker 3: that's one way that we have used it.

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Speaker 4: But yeah, and our whole team has they're all young,

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Speaker 4: and we have Square and they teach me how to

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Speaker 4: use the square. My team teaches the owner how to

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Speaker 4: use the square and so the square.

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Speaker 1: That sounds like Auntie.

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Speaker 4: But then when I learned it, when I learned it,

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Speaker 4: then they change something. Yeah, so weird. They moved the

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Speaker 4: button this one right here, So I'm kidding.

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Speaker 1: That's an update.

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Speaker 3: So seriously, all the line would be out their door

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Speaker 3: on Friday. It was me and her working. It's us too,

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Speaker 3: because we let our team have summer breaks. We told

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Speaker 3: them like y'all get y'all mental health. You want to

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Speaker 3: take two weeks here, you want to take two weeks

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Speaker 3: we'll be at the shot. So I made it. It

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Speaker 3: was an update and she's like, I'm going to be

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Speaker 3: on a register today. Okay, then Auntie, you you be

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Speaker 3: on a register. I'm be in the back of the house.

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Speaker 3: I'm making drinks. You're taking care of the people up front.

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Speaker 3: She's like, well, can you come help me with the register?

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Speaker 3: And I'm like, oh face, I got you with the updates,

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Speaker 3: but knowing how, but it makes it fun and it

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Speaker 3: really does grow the company because when customers walk in.

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Speaker 3: One thing that surprised us was like they walked in,

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Speaker 3: they saw both of us and it was like, oh

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Speaker 3: my god, I'm star struck. And we're like, no, we're

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Speaker 3: we out here hustling like we got it in us.

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Speaker 3: You're gonna see us doing every position at this shop.

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Speaker 3: Somebody want to call out, we are there to show up.

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Speaker 3: So whether or not we use technology, some things we

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Speaker 3: can't replace technology for. We can't replace our personalities. You're

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Speaker 3: gonna get that, but we can't replace it. But you're

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Speaker 3: gonna get us when you come to the shop. You're

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Speaker 3: gonna get us on online and all of that.

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Speaker 5: We're low tech over here. Well, I mean we have

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Speaker 5: you know, like kind of the same like square point

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Speaker 5: of sale system set up. We use the mobile ones

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Speaker 5: for our you know, the pop up shops. At this

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Speaker 5: point in business, in terms of technology, we're just trying

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Speaker 5: to figure out how to enhance our data collection because

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Speaker 5: we do so much service to community and we now

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Speaker 5: have so many like funders and things with grants, and

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Speaker 5: we want to be able to tell the complete story

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Speaker 5: of our business. So it's really more like that kind

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Speaker 5: of in like research and development right now, trying to

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Speaker 5: figure out what tech, what things can we use to

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Speaker 5: be able to collect as much data as we can

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Speaker 5: to be able to tell a better story of who

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Speaker 5: we are.

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Speaker 6: I was gonna say, I've become an AI bought. Some

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Speaker 6: of my team members call me Kika bot. I love AI.

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Speaker 6: I remember when chat GPT first came out, you guys

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Speaker 6: know TJ, Me and TJ were on Zoom every single day,

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Speaker 6: like playing with prompts like when it first came out.

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Speaker 6: And so now she's like, hey, look what I did.

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Speaker 6: I'm like, how the did you do this? So for me,

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Speaker 6: it's it's helped. It's like the kryptonite that I needed.

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Speaker 6: I think as human, this sounds so bad. I'm sorry.

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Speaker 6: Shout out to AI, shout out to Square. But it's

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Speaker 6: actually made me like a super woman because the things

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Speaker 6: I lacked now I can get from AI to attached

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Speaker 6: to what I so like as a creator, I'm creative.

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Speaker 6: I can create a business from scratch. Strategy, I can

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Speaker 6: create from scratch. But how do I make sure this

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Speaker 6: strategy is going to lead to millions? Oh that's a prompt.

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Speaker 6: Make sure it leads to millions? And actually that's what

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Speaker 6: I did. I built black Box franchising using chat GBT

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Speaker 6: prompts and I reverse engineered. So this is how much

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Speaker 6: I want to make the first year? Now, how do

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Speaker 6: I do this? Give me all the steps? I follow

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Speaker 6: the steps. We got there after four months and I'm

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Speaker 6: not making this up. So it's like it's it's really

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Speaker 6: helped me a lot.

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Speaker 1: I don't want to sell.

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Speaker 6: I feel like I'm on a commercial.

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Speaker 1: It's my best friend. Is this really her? Me?

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Speaker 6: Guys, I saw your shout out to your last episode.

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Speaker 6: I'm like, oh, that's not her, this is not me.

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Speaker 6: But no, I encourage everyone to embrace it because if

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Speaker 6: you still don't know what we're talking about, it's already

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Speaker 6: like kind.

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Speaker 2: Of too late.

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Speaker 1: Ernest what's up.

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Speaker 2: Look?

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Speaker 1: This episode is brought to you by Square Banking. One

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Speaker 1: of the things we love most is seeing neighborhood businesses

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Speaker 1: level up. This this West Indian spot right in our

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Speaker 1: community that started with a small takeout counter. Now with

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Speaker 1: Square they've been able to expand into a full sit

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Speaker 1: down restaurant and even started catering events across the city.

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Speaker 1: That's the kind of growth that inspires us, and it's

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Speaker 1: powered by Square. Square is built for all types of businesses,

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Speaker 1: from the corner bagel shop that turned into a local chain,

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Speaker 1: to the specialty market with thousands of unique items, to

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Speaker 1: the stylist who's been holding you down for years. With

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Speaker 1: Square Banking, growth gets easier. You've got more control over

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Speaker 1: your cash flow, access to capital right in the same

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Speaker 1: system you're already using to run your business, and with

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Speaker 1: a free Square Savings account, you can automatically set aside

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Speaker 1: a portion of your sales for upgrades, taxes, and those

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Speaker 1: slow seasons, setting yourself up for long term success and

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Speaker 1: when it's time for the next big move. Square makes

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Speaker 1: it simple to get approved with a Square loan based

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Speaker 1: on your actual business performance. No long ways, just quick

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Speaker 1: access to capital. In fact, eighty eight percent of businesses

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Speaker 1: with Square loans growth. So go to Square dot com,

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Speaker 1: slash go, slash e y l to learn more about

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Speaker 1: how your business can grow with Square. That's s q

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Speaker 1: U a r e dot com slash g O, slash

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Speaker 1: e y l. Block Inc. Is not a bank. Banking

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Speaker 1: services provided by Square Financial Services, Inc. And certain bank members.

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Speaker 1: F d I C loans are subject to credit approval