1 00:00:00,160 --> 00:00:02,880 Speaker 1: One eight hundred Do uy away now offering free remote 2 00:00:02,920 --> 00:00:06,280 Speaker 1: consultations by phone or video conference for any criminal offense. 3 00:00:06,360 --> 00:00:09,000 Speaker 1: Trust Brook, Jeffrey and Jose's friends with a free remote 4 00:00:09,000 --> 00:00:12,400 Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred douy 5 00:00:12,480 --> 00:00:15,320 Speaker 1: away dot com. Poor call eight hundred. 6 00:00:15,160 --> 00:00:16,000 Speaker 2: Do you y away? 7 00:00:16,239 --> 00:00:18,599 Speaker 3: All right, it's time for your phone tab And have 8 00:00:18,680 --> 00:00:20,560 Speaker 3: you ever signed up for one of those seven day 9 00:00:20,640 --> 00:00:23,760 Speaker 3: free trials? Oh god, and you mean to cancel it 10 00:00:23,800 --> 00:00:26,200 Speaker 3: before the window ends, but then you forgot. 11 00:00:28,200 --> 00:00:29,159 Speaker 2: They always get me. 12 00:00:29,400 --> 00:00:33,240 Speaker 3: Yeah, twelve years later, still getting bills from Polish Brannycam 13 00:00:33,280 --> 00:00:36,920 Speaker 3: dot Well, Oh my gosh, gotta remember to go in 14 00:00:36,960 --> 00:00:43,360 Speaker 3: and cancel Ranny by now she's the oldest Today, I 15 00:00:43,479 --> 00:00:46,160 Speaker 3: call a guy who waited until the very last second 16 00:00:46,200 --> 00:00:48,959 Speaker 3: to unsubscribe from his seven day trial with a popular 17 00:00:49,040 --> 00:00:52,360 Speaker 3: TV streaming service. Oh, just got it. If he was 18 00:00:52,479 --> 00:00:55,240 Speaker 3: just a few minutes quicker, things would have been different 19 00:00:55,840 --> 00:00:58,960 Speaker 3: a minute. But instead, his entire life is about to 20 00:00:58,960 --> 00:01:02,880 Speaker 3: get turned upside down. He has no idea what happens next. 21 00:01:03,080 --> 00:01:04,840 Speaker 3: It's your phone tap right after this. 22 00:01:10,400 --> 00:01:12,640 Speaker 2: Hello, Hi, this is Terry. 23 00:01:12,520 --> 00:01:16,520 Speaker 3: Calling from TV. I'm looking to speak with Jack this 24 00:01:16,560 --> 00:01:19,039 Speaker 3: is how Hi. Jack, I was just calling because we 25 00:01:19,120 --> 00:01:22,759 Speaker 3: received your email about issues you had canceling your Screaming package. 26 00:01:23,360 --> 00:01:27,120 Speaker 2: Yes, I did the seven day free trial and just 27 00:01:27,240 --> 00:01:29,560 Speaker 2: eatmil to cancel the plan, which I did within the 28 00:01:29,600 --> 00:01:31,679 Speaker 2: seven days, but it looked like I charged anyway. 29 00:01:32,000 --> 00:01:34,280 Speaker 3: Well, I can definitely help you out with that. Let 30 00:01:34,319 --> 00:01:36,440 Speaker 3: me pull up your account and see what's going on here. 31 00:01:36,520 --> 00:01:38,640 Speaker 2: Okay, thank you, Terry. 32 00:01:38,520 --> 00:01:48,720 Speaker 3: Of course. Hold on h oh okay, So looks like 33 00:01:48,800 --> 00:01:52,440 Speaker 3: you did cancel your account, but it came in five 34 00:01:52,560 --> 00:01:56,960 Speaker 3: minutes after the cutoff time. What squidd lydie darn? 35 00:01:58,080 --> 00:01:59,800 Speaker 2: I thought I did it in time. I did it 36 00:01:59,840 --> 00:02:01,240 Speaker 2: with than a seven day period. 37 00:02:01,800 --> 00:02:04,559 Speaker 3: No, I'm sorry you did not any way, you can. 38 00:02:04,400 --> 00:02:07,040 Speaker 2: Make an exception. I definitely did it on a seventh day. 39 00:02:07,200 --> 00:02:09,519 Speaker 3: Oh I wish I could, but I'm sorry I can't 40 00:02:09,520 --> 00:02:12,200 Speaker 3: do that. The good news, though, Jack, is that you 41 00:02:12,240 --> 00:02:17,320 Speaker 3: were automatically enrolled into our Diamond Platinum package. Isn't that wonderful? 42 00:02:17,720 --> 00:02:20,880 Speaker 2: Yeah? I'm not interested in that, but uh, what I 43 00:02:20,880 --> 00:02:22,960 Speaker 2: have to do to cancel? What? I have to wait 44 00:02:23,040 --> 00:02:25,079 Speaker 2: the full thirty days to cancel it? Sir? 45 00:02:25,120 --> 00:02:28,560 Speaker 3: I'm sorry. The Diamond Platinum plan is not month to month. 46 00:02:29,160 --> 00:02:31,920 Speaker 3: What do you mean the Diamond Platinum package is a 47 00:02:31,960 --> 00:02:33,040 Speaker 3: thirty year commitment. 48 00:02:34,280 --> 00:02:35,680 Speaker 4: No way. 49 00:02:35,720 --> 00:02:38,080 Speaker 3: The good news is that it locked you in a 50 00:02:38,120 --> 00:02:41,720 Speaker 3: fantastic value price only one hundred and twenty dollars a 51 00:02:41,800 --> 00:02:45,079 Speaker 3: year for thirty years. Isn't that nice? 52 00:02:45,440 --> 00:02:47,400 Speaker 2: What are you talking about? I don't want to stream 53 00:02:47,440 --> 00:02:48,799 Speaker 2: in service for thirty years? 54 00:02:48,919 --> 00:02:49,079 Speaker 1: Well? 55 00:02:49,080 --> 00:02:51,000 Speaker 3: Did you not read the terms and conditions on the 56 00:02:51,000 --> 00:02:51,600 Speaker 3: free trial? 57 00:02:51,960 --> 00:02:52,320 Speaker 4: No? 58 00:02:52,320 --> 00:02:54,000 Speaker 2: Nobody reads that stuff. 59 00:02:53,800 --> 00:02:57,040 Speaker 3: Oh Jupiter, because if you did, you would have seen 60 00:02:57,040 --> 00:03:01,040 Speaker 3: that after your free trial expires, you're imediately enrolled in 61 00:03:01,080 --> 00:03:02,200 Speaker 3: the thirty year diar. 62 00:03:02,680 --> 00:03:05,919 Speaker 2: In that right mind would sign up for thirty year plan. 63 00:03:06,080 --> 00:03:09,480 Speaker 3: We actually have thousands of our users who absolutely love it. 64 00:03:09,800 --> 00:03:12,160 Speaker 2: Well, I doubt it. I think it's stupid. I don't 65 00:03:12,200 --> 00:03:14,120 Speaker 2: want that. I don't I don't want the package. That's 66 00:03:14,120 --> 00:03:15,560 Speaker 2: why I call it the canceled. 67 00:03:15,200 --> 00:03:18,560 Speaker 3: Okay, I guess there is another option. If you no 68 00:03:18,639 --> 00:03:21,640 Speaker 3: longer would like to subscribe, I can send you an 69 00:03:21,760 --> 00:03:23,520 Speaker 3: email to cancel your plan. 70 00:03:24,240 --> 00:03:25,800 Speaker 2: Yes, I will, I would like to cancel. 71 00:03:25,960 --> 00:03:28,760 Speaker 3: Okay, so you want to cancel? There is going to 72 00:03:28,760 --> 00:03:30,920 Speaker 3: be a small cancelation fee. 73 00:03:31,240 --> 00:03:34,880 Speaker 2: Let me guess ten grand. You guys are unbelievable, sir, No. 74 00:03:34,800 --> 00:03:38,600 Speaker 3: You didn't let me finish. It only costs ninety nine cents. 75 00:03:39,200 --> 00:03:41,480 Speaker 2: As in a dollar, ninety nine cents less. 76 00:03:41,200 --> 00:03:41,800 Speaker 3: Than a dollar. 77 00:03:41,880 --> 00:03:47,240 Speaker 2: Actually, if I could pay a dollar to cancel, that's fine, dynamite. 78 00:03:47,280 --> 00:03:49,560 Speaker 3: So, sir, are you at your computer right now? 79 00:03:50,080 --> 00:03:50,920 Speaker 2: Yes? I am. 80 00:03:51,120 --> 00:03:53,880 Speaker 3: Okay. I'm going to send you a link to your email, 81 00:03:54,080 --> 00:03:56,040 Speaker 3: but you gotta be ready because if you don't click 82 00:03:56,080 --> 00:03:59,200 Speaker 3: the link within thirty seconds, then you will automatically be 83 00:03:59,320 --> 00:04:01,840 Speaker 3: upgraded to our forty year uranium plan. 84 00:04:02,280 --> 00:04:03,800 Speaker 2: No, no, no, we're not going to do it for it. 85 00:04:03,800 --> 00:04:05,080 Speaker 2: We're not going to do thirty years. 86 00:04:05,120 --> 00:04:07,040 Speaker 4: Holding one second, I'm looking into. 87 00:04:06,800 --> 00:04:08,280 Speaker 3: My computer sent. 88 00:04:09,240 --> 00:04:11,360 Speaker 2: Did you You didn't mention? I just had thirty seconds 89 00:04:11,360 --> 00:04:13,040 Speaker 2: to do it, right? You mean thirty seconds after that? 90 00:04:13,120 --> 00:04:13,920 Speaker 2: Log into my computer? 91 00:04:14,160 --> 00:04:16,599 Speaker 3: Right? More like twenty five seconds now, so I would 92 00:04:16,600 --> 00:04:19,840 Speaker 3: definitely hurt. Are you serious nature to check your junk 93 00:04:19,880 --> 00:04:22,000 Speaker 3: folder because a lot of them get sent over to junk. 94 00:04:22,120 --> 00:04:24,000 Speaker 4: What do you mean who's sent something in expects you 95 00:04:24,080 --> 00:04:25,840 Speaker 4: to sign in twenty seconds? 96 00:04:26,000 --> 00:04:28,320 Speaker 3: I did, forget to tell you. Sometimes in the past 97 00:04:28,600 --> 00:04:30,560 Speaker 3: customers have sent that there can be a forty five 98 00:04:30,640 --> 00:04:31,359 Speaker 3: second delay. 99 00:04:31,920 --> 00:04:34,719 Speaker 2: This, this is ridiculous. What type of scam are you 100 00:04:34,800 --> 00:04:38,160 Speaker 2: running here? Who can do this in thirty seconds? This 101 00:04:38,200 --> 00:04:41,640 Speaker 2: is ridiculous waiting for you for All I want is 102 00:04:41,680 --> 00:04:43,080 Speaker 2: my feedback, But I don't. 103 00:04:42,960 --> 00:04:46,240 Speaker 4: Want to pay for a damn platinum package for thirty years. 104 00:04:46,440 --> 00:04:47,719 Speaker 4: No time is up? 105 00:04:47,960 --> 00:04:49,000 Speaker 3: Okay did you click it? 106 00:04:49,680 --> 00:04:52,480 Speaker 4: No? I didn't click on any link. I've parently opened 107 00:04:52,480 --> 00:04:54,200 Speaker 4: my email. Are you serious? 108 00:04:54,600 --> 00:04:55,839 Speaker 3: I'm sorry about that, sir. 109 00:04:56,360 --> 00:04:58,560 Speaker 4: Just give me the damn deposit bag. 110 00:04:58,520 --> 00:05:01,360 Speaker 3: O monkey butters. You just must have been a little 111 00:05:01,400 --> 00:05:03,520 Speaker 3: bit slow on the uptake there. Would you like to 112 00:05:03,560 --> 00:05:05,480 Speaker 3: hear about your new forty year package? 113 00:05:05,720 --> 00:05:09,240 Speaker 2: I absolutely don't want to hear about a streaming package 114 00:05:09,279 --> 00:05:10,839 Speaker 2: that I'm gonna use for forty years. 115 00:05:11,080 --> 00:05:12,839 Speaker 3: It's better, it's got better value. 116 00:05:13,120 --> 00:05:15,480 Speaker 4: You take the better value and you shove it up here. 117 00:05:15,880 --> 00:05:17,360 Speaker 3: Well that's not very nice, sir. 118 00:05:17,839 --> 00:05:19,520 Speaker 4: Are you serious? That's not very nice. 119 00:05:19,760 --> 00:05:22,160 Speaker 2: You give me thirty seconds to get into my computer 120 00:05:22,480 --> 00:05:23,719 Speaker 2: and sign doctor for the. 121 00:05:23,800 --> 00:05:26,600 Speaker 3: Ninety nine second cancelation fee. We have to have give 122 00:05:26,600 --> 00:05:27,240 Speaker 3: and take. 123 00:05:27,480 --> 00:05:27,880 Speaker 4: You know what. 124 00:05:28,120 --> 00:05:31,520 Speaker 2: Let me speak with your damn supervisor. How about that? Sir? 125 00:05:31,560 --> 00:05:34,640 Speaker 3: I'm sorry, but customer service is not included in your 126 00:05:34,680 --> 00:05:36,239 Speaker 3: forty year uranium package. 127 00:05:36,320 --> 00:05:40,080 Speaker 2: Both put your supervisor or a manager on the phone. 128 00:05:40,160 --> 00:05:42,760 Speaker 3: I can tell you prank calls are Would you like 129 00:05:42,839 --> 00:05:45,000 Speaker 3: one of those free of charge? 130 00:05:45,320 --> 00:05:47,080 Speaker 4: I would speak with who you. 131 00:05:47,000 --> 00:05:50,160 Speaker 3: Could speak with? A radio host. His name is Jeffrey. 132 00:05:50,320 --> 00:05:54,440 Speaker 3: He's really really swell. No way, my name is Jeffrey 133 00:05:54,440 --> 00:05:56,360 Speaker 3: from the radio show Brook and Jeffrey. In the morning, 134 00:05:56,480 --> 00:05:57,360 Speaker 3: we're doing a phone tap. 135 00:05:57,600 --> 00:06:00,120 Speaker 2: Oh my gosh, No, you're not ye. 136 00:06:00,200 --> 00:06:02,279 Speaker 3: Your girlfriend Jana set you up. She said you got 137 00:06:02,320 --> 00:06:04,880 Speaker 3: really mad at yourself for not canceling a TV streaming 138 00:06:04,920 --> 00:06:07,200 Speaker 3: service the other day. She wanted to play a prank 139 00:06:07,240 --> 00:06:07,480 Speaker 3: on you. 140 00:06:07,680 --> 00:06:08,800 Speaker 4: I feel like a fool. 141 00:06:09,360 --> 00:06:10,080 Speaker 2: Oh my gosh. 142 00:06:10,160 --> 00:06:11,120 Speaker 4: We listened all the time. 143 00:06:11,200 --> 00:06:12,159 Speaker 2: We love you, guys. 144 00:06:12,440 --> 00:06:14,760 Speaker 4: We don't believe that is she on the phone. 145 00:06:14,920 --> 00:06:17,800 Speaker 3: No, she's not here. But hey, before you go, check 146 00:06:17,839 --> 00:06:19,680 Speaker 3: your email because you need to click the link in 147 00:06:19,760 --> 00:06:22,560 Speaker 3: three seconds or you're automatically enrolled in our Ben Franklin 148 00:06:22,640 --> 00:06:24,000 Speaker 3: Silver Century deal. 149 00:06:24,800 --> 00:06:27,919 Speaker 4: You're like using this voice. I don't know, and I 150 00:06:27,960 --> 00:06:30,159 Speaker 4: couldn't catch it. I didn't know it was you, Bud. 151 00:06:30,200 --> 00:06:31,120 Speaker 2: You guys are great. 152 00:06:31,400 --> 00:06:32,520 Speaker 3: Terry's very tricky. 153 00:06:34,600 --> 00:06:36,400 Speaker 4: Yes he is. I feel like a fool. 154 00:06:38,520 --> 00:06:39,599 Speaker 2: Wake up every morning? 155 00:06:39,680 --> 00:06:43,480 Speaker 1: Was food tabs weekday mornings on the twenties, frooking Jeffrey 156 00:06:43,520 --> 00:06:44,080 Speaker 1: in the morning