WEBVTT - Phone Tap: Gentle Car Talk

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<v Speaker 1>In today's phone tap, we call a guy who's already

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<v Speaker 1>not very happy. Oh he's been the manager of an

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<v Speaker 1>autobody shop for over a decade and the owner just

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<v Speaker 1>sold it. So he has not met anybody from the

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<v Speaker 1>new company that bought them out, that is, until now.

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<v Speaker 1>And you know that those rough and tumble auto mechanics

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<v Speaker 1>they love when corporate bigwigs stroll in and tell them

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<v Speaker 1>how to do their job. Oh yeah, so that's exactly

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<v Speaker 1>what's going to happen in your phone tap right now.

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<v Speaker 1>Working Jeffrey's phone taps on the twenties, the Glatto body

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<v Speaker 1>can help you.

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<v Speaker 2>Hi, I'm looking to speak with a service manager, Harold, Yeah,

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<v Speaker 2>you got him, great, Harold. My name's Tara, Tara new Hole.

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<v Speaker 2>I worked for the Auto Group.

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<v Speaker 3>Oh okay, nice.

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<v Speaker 2>To meet you too. I know we haven't met face

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<v Speaker 2>to face, but you do know that our company bought

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<v Speaker 2>out your auto mechanic shop, correct.

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<v Speaker 3>I heard?

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<v Speaker 2>Oh man, a few words, I see.

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<v Speaker 1>Yeah.

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<v Speaker 2>I'm just calling to let you know that we really

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<v Speaker 2>like the shop that you manage. It does very well financially.

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<v Speaker 3>Yeah, we were at a good shop. We do good

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<v Speaker 3>business here. Yeah.

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<v Speaker 2>About that, we are going to make some changes, though, why.

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<v Speaker 3>Would you do that?

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<v Speaker 2>You don't need to make any changes. Well, looking at

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<v Speaker 2>the online reviews, the number one complaint seems to be

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<v Speaker 2>the customer service.

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<v Speaker 3>Nobody cares about those.

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<v Speaker 2>Just from a short conversation, I can tell that we

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<v Speaker 2>can make some improvements.

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<v Speaker 3>What does that mean?

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<v Speaker 2>It means we need you to try to be more

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<v Speaker 2>inclusive and use gentle language when discussing people's car issues.

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<v Speaker 3>Hey lady, you don't seem to understand. Okay, this is

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<v Speaker 3>a mechanic shop. I deal with like a billion cause

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<v Speaker 3>to day.

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<v Speaker 2>Okay, first, we're going to start with my name. That's

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<v Speaker 2>again Tara Newhole, and we'll run through a scenario here

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<v Speaker 2>for you. For example, for example, one of your mechanics

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<v Speaker 2>might say, hey, lady, just like you did, your brakes

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<v Speaker 2>are shot.

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<v Speaker 3>Yeah okay yeah.

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<v Speaker 2>So instead we would like you to say, we noticed

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<v Speaker 2>that your breaks have been afflicted by sudden halting trauma.

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<v Speaker 2>What did you hear? How that sounds?

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<v Speaker 3>What the hell is going on here? Let's listen. You

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<v Speaker 3>want me to do my job? You do? You? Just

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<v Speaker 3>get off my back?

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<v Speaker 2>Okay, Carold, I get it?

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<v Speaker 3>Oh do you really?

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<v Speaker 2>Change is hard? And just between us gear heads I

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<v Speaker 2>once owned a v dub Rabbit. Did you know that?

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<v Speaker 3>Of course I didn't know that, but that makes sense.

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<v Speaker 2>That just back to our conversation. When a customer talks

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<v Speaker 2>about tires, instead of telling them there's a lot of

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<v Speaker 2>wear and tear, we want you to say your tires

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<v Speaker 2>are succumbing to some deep patterned conflict.

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<v Speaker 3>Oh my god. When he told us an auto group

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<v Speaker 3>bought us, I don't know me is finding gentlish would

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<v Speaker 3>be coming with it?

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<v Speaker 2>Yeah, we're all very excited about it.

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<v Speaker 3>Well that makes one of us because I sure is hell.

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<v Speaker 3>I'm not oh the hell word.

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<v Speaker 2>We're not going to use that anymore either.

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<v Speaker 3>About how about we use those? How about the card?

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<v Speaker 2>Those are also on the no go list. But you

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<v Speaker 2>know what you can use now instead of bumper? Why

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<v Speaker 2>don't you try cuddle bar?

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<v Speaker 3>I'm not doing that, you know what.

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<v Speaker 2>I'm guessing a guy like you pretty much knows that

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<v Speaker 2>rims has a different connotation nowadays. So I talking about

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<v Speaker 2>if we could just go with vehicular tires swag that

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<v Speaker 2>would be a rasee oh.

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<v Speaker 3>Really, yeah, you know what I say, Vehicular tias wag

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<v Speaker 3>all the ray.

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<v Speaker 2>So we're already moving forward.

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<v Speaker 3>So I'm being sarcastic here, you understand, never said the

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<v Speaker 3>words we give a tis wag in my wife. So

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<v Speaker 3>I heard from this crazy woman about how things are changing.

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<v Speaker 2>Yeah, but we're also not referring to him on a

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<v Speaker 2>car anymore. That's borderline sexual harassment.

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<v Speaker 3>Oh my god.

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<v Speaker 2>Instead, why don't you try body styling?

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<v Speaker 3>Can I remind you that this is a mechanic shop,

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<v Speaker 3>not a therapy session.

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<v Speaker 2>No, I must stay, Harold.

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<v Speaker 3>I don't speak whatever language you're speaking. Okay. I'm an American,

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<v Speaker 3>that's where I speak English, So I don't know who

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<v Speaker 3>no man is. I don't know what you're talking about.

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<v Speaker 2>I still have a couple of points to hit. So

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<v Speaker 2>if you could just take a deep breath for me, Harold,

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<v Speaker 2>you know, why don't we do this?

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<v Speaker 3>Why don't you do me a favor? Email your suggestions

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<v Speaker 3>to my butthole. Okay, I don't have time to waste

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<v Speaker 3>with this crap.

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<v Speaker 2>Okay, great, I'll email them to your butthole. And you

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<v Speaker 2>know what, I'm going to see your coworker Jimmy on

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<v Speaker 2>those as well. We know because he's the one that

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<v Speaker 2>set you up for this prank phone call.

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<v Speaker 3>We you talking about? This isn't Jimmy. What Jimmy got

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<v Speaker 3>to do with that?

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<v Speaker 2>This is actually brought from the radio show Brook and

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<v Speaker 2>Jeffrey in the morning. We're doing a phone tap you

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<v Speaker 2>and your coworker, Jimmy, set you up.

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<v Speaker 3>What you gotta be kidding me?

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<v Speaker 2>Jimmy, Emil had said that you were nervous about the

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<v Speaker 2>new company coming in. Oh Man, probably feel better about

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<v Speaker 2>it now, right, oh Man?

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<v Speaker 3>That Jimmy, I'm gonna smack him in the head. What

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<v Speaker 3>would a tire iron?

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<v Speaker 2>As long as you use judge the language while you

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<v Speaker 2>do it, broke

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<v Speaker 3>In Jeffrey's phone taps on the twenties