Speaker 1: In today's phone tap, we call a guy who's already
Speaker 1: not very happy. Oh he's been the manager of an
Speaker 1: autobody shop for over a decade and the owner just
Speaker 1: sold it. So he has not met anybody from the
Speaker 1: new company that bought them out, that is, until now.
Speaker 1: And you know that those rough and tumble auto mechanics
Speaker 1: they love when corporate bigwigs stroll in and tell them
Speaker 1: how to do their job. Oh yeah, so that's exactly
Speaker 1: what's going to happen in your phone tap right now.
Speaker 1: Working Jeffrey's phone taps on the twenties, the Glatto body
Speaker 1: can help you.
Speaker 2: Hi, I'm looking to speak with a service manager, Harold, Yeah,
Speaker 2: you got him, great, Harold. My name's Tara, Tara new Hole.
Speaker 2: I worked for the Auto Group.
Speaker 3: Oh okay, nice.
Speaker 2: To meet you too. I know we haven't met face
Speaker 2: to face, but you do know that our company bought
Speaker 2: out your auto mechanic shop, correct.
Speaker 3: I heard?
Speaker 2: Oh man, a few words, I see.
Speaker 1: Yeah.
Speaker 2: I'm just calling to let you know that we really
Speaker 2: like the shop that you manage. It does very well financially.
Speaker 3: Yeah, we were at a good shop. We do good
Speaker 3: business here. Yeah.
Speaker 2: About that, we are going to make some changes, though, why.
Speaker 3: Would you do that?
Speaker 2: You don't need to make any changes. Well, looking at
Speaker 2: the online reviews, the number one complaint seems to be
Speaker 2: the customer service.
Speaker 3: Nobody cares about those.
Speaker 2: Just from a short conversation, I can tell that we
Speaker 2: can make some improvements.
Speaker 3: What does that mean?
Speaker 2: It means we need you to try to be more
Speaker 2: inclusive and use gentle language when discussing people's car issues.
Speaker 3: Hey lady, you don't seem to understand. Okay, this is
Speaker 3: a mechanic shop. I deal with like a billion cause
Speaker 3: to day.
Speaker 2: Okay, first, we're going to start with my name. That's
Speaker 2: again Tara Newhole, and we'll run through a scenario here
Speaker 2: for you. For example, for example, one of your mechanics
Speaker 2: might say, hey, lady, just like you did, your brakes
Speaker 2: are shot.
Speaker 3: Yeah okay yeah.
Speaker 2: So instead we would like you to say, we noticed
Speaker 2: that your breaks have been afflicted by sudden halting trauma.
Speaker 2: What did you hear? How that sounds?
Speaker 3: What the hell is going on here? Let's listen. You
Speaker 3: want me to do my job? You do? You? Just
Speaker 3: get off my back?
Speaker 2: Okay, Carold, I get it?
Speaker 3: Oh do you really?
Speaker 2: Change is hard? And just between us gear heads I
Speaker 2: once owned a v dub Rabbit. Did you know that?
Speaker 3: Of course I didn't know that, but that makes sense.
Speaker 2: That just back to our conversation. When a customer talks
Speaker 2: about tires, instead of telling them there's a lot of
Speaker 2: wear and tear, we want you to say your tires
Speaker 2: are succumbing to some deep patterned conflict.
Speaker 3: Oh my god. When he told us an auto group
Speaker 3: bought us, I don't know me is finding gentlish would
Speaker 3: be coming with it?
Speaker 2: Yeah, we're all very excited about it.
Speaker 3: Well that makes one of us because I sure is hell.
Speaker 3: I'm not oh the hell word.
Speaker 2: We're not going to use that anymore either.
Speaker 3: About how about we use those? How about the card?
Speaker 2: Those are also on the no go list. But you
Speaker 2: know what you can use now instead of bumper? Why
Speaker 2: don't you try cuddle bar?
Speaker 3: I'm not doing that, you know what.
Speaker 2: I'm guessing a guy like you pretty much knows that
Speaker 2: rims has a different connotation nowadays. So I talking about
Speaker 2: if we could just go with vehicular tires swag that
Speaker 2: would be a rasee oh.
Speaker 3: Really, yeah, you know what I say, Vehicular tias wag
Speaker 3: all the ray.
Speaker 2: So we're already moving forward.
Speaker 3: So I'm being sarcastic here, you understand, never said the
Speaker 3: words we give a tis wag in my wife. So
Speaker 3: I heard from this crazy woman about how things are changing.
Speaker 2: Yeah, but we're also not referring to him on a
Speaker 2: car anymore. That's borderline sexual harassment.
Speaker 3: Oh my god.
Speaker 2: Instead, why don't you try body styling?
Speaker 3: Can I remind you that this is a mechanic shop,
Speaker 3: not a therapy session.
Speaker 2: No, I must stay, Harold.
Speaker 3: I don't speak whatever language you're speaking. Okay. I'm an American,
Speaker 3: that's where I speak English, So I don't know who
Speaker 3: no man is. I don't know what you're talking about.
Speaker 2: I still have a couple of points to hit. So
Speaker 2: if you could just take a deep breath for me, Harold,
Speaker 2: you know, why don't we do this?
Speaker 3: Why don't you do me a favor? Email your suggestions
Speaker 3: to my butthole. Okay, I don't have time to waste
Speaker 3: with this crap.
Speaker 2: Okay, great, I'll email them to your butthole. And you
Speaker 2: know what, I'm going to see your coworker Jimmy on
Speaker 2: those as well. We know because he's the one that
Speaker 2: set you up for this prank phone call.
Speaker 3: We you talking about? This isn't Jimmy. What Jimmy got
Speaker 3: to do with that?
Speaker 2: This is actually brought from the radio show Brook and
Speaker 2: Jeffrey in the morning. We're doing a phone tap you
Speaker 2: and your coworker, Jimmy, set you up.
Speaker 3: What you gotta be kidding me?
Speaker 2: Jimmy, Emil had said that you were nervous about the
Speaker 2: new company coming in. Oh Man, probably feel better about
Speaker 2: it now, right, oh Man?
Speaker 3: That Jimmy, I'm gonna smack him in the head. What
Speaker 3: would a tire iron?
Speaker 2: As long as you use judge the language while you
Speaker 2: do it, broke
Speaker 3: In Jeffrey's phone taps on the twenties