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Speaker 1: Did you know Zeke's Pizza Delivers. Get a local handcraft

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Speaker 1: and pizza delivered tonight and leave tasteless national chain pizza behind.

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Speaker 1: Download the app or visit Zeke's Pizza dot jomies to

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Speaker 1: five Entertainment visit Dave, Hi, Dave. My name is Casey Ryback,

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Speaker 1: and I would like to lodge a complaint. Okay, Casey,

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Speaker 1: I'm sorry to hear that. Um, what is the problem? Well,

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Speaker 1: before I tell you exactly what the problem is, I

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Speaker 1: want you to know I'm very upset. Okay, I'm sorry

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Speaker 1: to hear that. As I said, UM, I will do

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Speaker 1: my best to take care of whatever problem you have.

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Speaker 1: I bought a trampoline from you recently. Okay. Did you

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Speaker 1: buy this online or at a store? I bought it online? Okay.

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Speaker 1: And what's the problem. The frame on the trampoline is bent.

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Speaker 1: The frame is bent. Yes, I'm trying to assemble it

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Speaker 1: and the frame is bent. Okay, Um, Kasey, I'm sorry

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Speaker 1: to hear that. Um, do you mind if I asked

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Speaker 1: you a couple of quick questions? Well? I mind because

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Speaker 1: I shouldn't even be on the phone right now because

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Speaker 1: my trampoline shouldn't be bent. But I guess if you

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Speaker 1: have to ask some questions, go for it. Okay. I

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Speaker 1: understand you're upset, and I'll try to make this as

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Speaker 1: quick as I can. When you received the trampoline, was

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Speaker 1: the frame bent already? No? I actually know exactly how

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Speaker 1: it happened. Okay, how did it happen? I was assembling

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Speaker 1: it in my backyard and I couldn't get one of

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Speaker 1: the poles to fit in the frame. Okay, So I

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Speaker 1: took out one of my biggest hammers and I whacked

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Speaker 1: on the metal frame for a while. Okay, and now

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Speaker 1: for some reason, for some weird reason, it's bent. Well

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Speaker 1: I'm guessing, Casey, that it bent because you hit it

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Speaker 1: with a hammer. Yeah, obviously, Okay, you're not supposed to

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Speaker 1: hit the frames. Well No, I read the instruction manual

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Speaker 1: through and through and it never said anything about that anything.

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Speaker 1: But what It never said that I couldn't hit the

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Speaker 1: trampoline frame with a hammer, right, yes, and so I

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Speaker 1: should be able to hit it with a hammer, and

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Speaker 1: I did, and now it's bent. This thing is a

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Speaker 1: piece of crap. Okay. I don't know what to say

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Speaker 1: to you, Casey. At this point. You shouldn't hit it

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Speaker 1: with a hammer. That would have been helpful to put

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Speaker 1: in the instruction manual somewhere. Okay, don't you think don't

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Speaker 1: you think there should be a section about hitting it

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Speaker 1: with a hammer and if it's going to bend it,

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Speaker 1: say hey, by the way, don't hit this with a hammer. Honestly, Casey, no,

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Speaker 1: I believe it's one of those things we just sort

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Speaker 1: of assume you would know not to do. Well, how

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Speaker 1: am I supposed to know if the instruction manual doesn't

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Speaker 1: say so. Now the frame of my trampoline has bent,

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Speaker 1: and it's another problem with it too. What's the other problem? Well?

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Speaker 1: I don't think it bounces, right? Could you be more specifically? Well?

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Speaker 1: I finally got the frame together even though it's bent

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Speaker 1: because you didn't tell me I couldn't in it with

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Speaker 1: a hammer. But I tried jumping on it, and now

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Speaker 1: my leg goes through a hole in it? A hole?

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Speaker 1: What do you mean a hole? I mean there's a

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Speaker 1: giant hole in the trampoline. How did that happen? I

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Speaker 1: was trying to use a blowtorch to fix the frame

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Speaker 1: issue and it singed a hole in it? How does

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Speaker 1: that happen? Sir? You used a blowtorch on the trampoline

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Speaker 1: and you burned a hole in it. Yes, I did,

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Speaker 1: I would happened. Okay, what happened? The frame of my

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Speaker 1: trampoline was bent from hitting it with a hammer, and

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Speaker 1: then I used a blowtorch. It burned a hole in it. Okay.

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Speaker 1: That makes me really question your products. This is not

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Speaker 1: our fault. Okay, well, don't put this on me. Don't

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Speaker 1: put this on me. It's definitely not my fault. It

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Speaker 1: is absolutely fault. How is it my fault you use

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Speaker 1: a blowtorch and you hit it with a hammer. Yes,

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Speaker 1: But in your instruction manual it never said I couldn't look.

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Speaker 1: It also doesn't say you can run it over with

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Speaker 1: your car. Okay, you wouldn't do that, would you. I've

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Speaker 1: thought about it, and I actually looked in the manual

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Speaker 1: and didn't see anything telling me not to do it.

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Speaker 1: And that's the problem, sir. Not everything you shouldn't do

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Speaker 1: that should be completely obvious. It's going to be listed

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Speaker 1: in the manual. You shouldn't do a lot of things.

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Speaker 1: It's common sense. Well, I demand a full I demand

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Speaker 1: a full refund. From the way you're getting a full refund.

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Speaker 1: Effective trampoline that your company sold me. Otherwise I'll sue.

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Speaker 1: You're more than welcome to sue. So you're more than

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Speaker 1: welcome to explore that. But your trampoline was not defective. Well,

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Speaker 1: how do you explain a bent frame and a hole

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Speaker 1: in it? It's defective. You took a hammer and a

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Speaker 1: blowtorch to it, you dumb. I don't know what else

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Speaker 1: I can tell you. You're not getting it. Excuse me?

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Speaker 1: Did you just call me a dump? Look? I'm sorry

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Speaker 1: that slipped out. That was inappropriate. I do apologize. Okay. Well,

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Speaker 1: you know I could probably get you fired for calling

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Speaker 1: a customer a name like that. Yes, absolutely you could.

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Speaker 1: I'm again, I apologize. I'm I got a little worked out,

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Speaker 1: a little excited. Okay, I do apologize. Well, they're not

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Speaker 1: very rude. Good, Well, it's a good thing. I'm not

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Speaker 1: a real customer, then it's a good thing. This is

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Speaker 1: a prank phone call? What this is actually Jewbil from

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Speaker 1: brook and Jewil in the morning doing a phone tap

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Speaker 1: on you. Your coworker will set you up, no way, Yes,

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Speaker 1: he said that. You guys deal with imbeciles on the

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Speaker 1: phone all day. I wanted to see if I get

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Speaker 1: you worked up all day Yeah, all day long. That's

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Speaker 1: not even the craziest one we've got. Just to clear

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Speaker 1: things up, this is your company's fault, not my fault. Okay,

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Speaker 1: nothing is ever absolutely week of every morning with Jubal

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Speaker 1: Foe tabs weekday mornings on the twenties, Homing ninety two

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Speaker 1: point five