1
00:00:00,360 --> 00:00:10,040
Speaker 1: It's another jewbile phone frame day Mornings on the twenties. Hello,

2
00:00:10,640 --> 00:00:11,640
Speaker 1: we want you back?

3
00:00:13,680 --> 00:00:14,280
Speaker 2: I'm sorry?

4
00:00:15,360 --> 00:00:20,880
Speaker 1: Yes, Hello, is this Tyler? This is Tyler. Yeah, hi Tyler.

5
00:00:20,960 --> 00:00:25,360
Speaker 1: My name is Juniper and I'm calling from Shaveclub dot

6
00:00:25,400 --> 00:00:30,120
Speaker 1: com and I noticed recently that you canceled your membership

7
00:00:30,200 --> 00:00:34,080
Speaker 1: with us, and so I'm just doing a customer service

8
00:00:34,120 --> 00:00:38,040
Speaker 1: follow up call to see why you decided to leave us.

9
00:00:40,760 --> 00:00:42,839
Speaker 3: Yeah, I mean, I just, you know, I just I

10
00:00:42,920 --> 00:00:44,919
Speaker 3: just wanted to try it out and I decided that

11
00:00:45,440 --> 00:00:46,360
Speaker 3: it wasn't really for me.

12
00:00:47,640 --> 00:00:51,480
Speaker 1: And is there anything specifically that rubbed you the wrong

13
00:00:51,520 --> 00:00:54,400
Speaker 1: way about our products?

14
00:00:55,480 --> 00:00:58,160
Speaker 3: I know that the product was all quality of just

15
00:00:58,200 --> 00:00:59,920
Speaker 3: you know, it's a little expensive, and you know I

16
00:01:00,040 --> 00:01:01,160
Speaker 3: don't shave every.

17
00:01:01,040 --> 00:01:01,920
Speaker 2: Day, so I didn't really.

18
00:01:03,760 --> 00:01:06,160
Speaker 1: The reason that I'm calling today is to see if

19
00:01:06,200 --> 00:01:10,280
Speaker 1: you will come back to us and give us another

20
00:01:10,319 --> 00:01:15,280
Speaker 1: opportunity to send you all of the shaving items and

21
00:01:15,400 --> 00:01:18,399
Speaker 1: skin care products and other things that we were sending

22
00:01:18,440 --> 00:01:21,280
Speaker 1: you with our mostly subscription service.

23
00:01:21,840 --> 00:01:24,440
Speaker 2: No, I'm pretty sure, I'm good, though, thanks for asking.

24
00:01:24,480 --> 00:01:29,400
Speaker 1: I want to ask you to rethink that. If I

25
00:01:29,400 --> 00:01:31,920
Speaker 1: would like to urge you to rethink it is that

26
00:01:31,959 --> 00:01:34,800
Speaker 1: okay to say I'd like to urge you to rethink

27
00:01:34,920 --> 00:01:35,679
Speaker 1: your decisions.

28
00:01:37,200 --> 00:01:39,400
Speaker 2: No, urging me isn't going to change my mind. Also,

29
00:01:39,520 --> 00:01:42,919
Speaker 2: like you're I'll be frank, you're creeping me out your voice.

30
00:01:43,040 --> 00:01:45,360
Speaker 2: You're like saying things like, I don't I don't know

31
00:01:45,400 --> 00:01:48,680
Speaker 2: what this is. I don't appreciate you being this aggressive.

32
00:01:49,280 --> 00:01:51,960
Speaker 1: Oh I'm so sorry if I was coming off as aggressive.

33
00:01:52,080 --> 00:01:54,880
Speaker 1: I didn't want to obviously be that way with you.

34
00:01:54,960 --> 00:01:55,560
Speaker 2: I just we.

35
00:01:55,600 --> 00:01:59,000
Speaker 1: Valued your business, and we value all of our customers,

36
00:01:59,040 --> 00:02:03,520
Speaker 1: and we take get very personally here at Shaved Club

37
00:02:03,640 --> 00:02:07,040
Speaker 1: when somebody cancels their subscription, and so we like to

38
00:02:07,080 --> 00:02:09,280
Speaker 1: do everything we can in order to get them back

39
00:02:09,320 --> 00:02:09,680
Speaker 1: to us.

40
00:02:10,639 --> 00:02:15,679
Speaker 2: Okay, but no like saying things like that like I

41
00:02:15,880 --> 00:02:18,480
Speaker 2: I it's not about leaving. Look, I tried the subscription.

42
00:02:18,560 --> 00:02:20,639
Speaker 2: I didn't like it. I mean it was fine. You know,

43
00:02:20,840 --> 00:02:23,239
Speaker 2: it just does look like you're you're.

44
00:02:23,120 --> 00:02:26,880
Speaker 1: Really when somebody signed just as a customer, we like

45
00:02:26,919 --> 00:02:32,560
Speaker 1: them to be around for life. Sometimes if you decide

46
00:02:32,600 --> 00:02:36,000
Speaker 1: to go a different direction, it makes us very upset

47
00:02:36,040 --> 00:02:36,480
Speaker 1: and sad.

48
00:02:38,240 --> 00:02:40,200
Speaker 2: Well man, people are going to do this all the time.

49
00:02:40,200 --> 00:02:42,720
Speaker 2: It's a business, and I don't appreciate this, but you're

50
00:02:42,840 --> 00:02:44,360
Speaker 2: you're at this point, you're harassing me.

51
00:02:44,560 --> 00:02:46,800
Speaker 1: I don't know what, don't know what harassment is.

52
00:02:46,919 --> 00:02:49,440
Speaker 2: I guess you know what do you mean you don't

53
00:02:49,440 --> 00:02:52,120
Speaker 2: know what harassment is? This is harassment, harassing me?

54
00:02:52,240 --> 00:02:54,120
Speaker 1: So sorry, that was an odd way to say it.

55
00:02:54,200 --> 00:02:56,160
Speaker 1: I didn't mean that you don't know what harassment is.

56
00:02:56,160 --> 00:02:58,880
Speaker 1: Of course you know what harassment is. I just don't

57
00:02:58,919 --> 00:03:01,280
Speaker 1: know if you've ever experience and sit like you might deserve.

58
00:03:01,639 --> 00:03:05,160
Speaker 2: I'm experiencing it right now. You're harassing me, and I

59
00:03:05,200 --> 00:03:07,639
Speaker 2: want to know why you talk to your customers like this.

60
00:03:07,639 --> 00:03:10,519
Speaker 2: This is not okay? Do you understand that? Are you

61
00:03:10,520 --> 00:03:10,960
Speaker 2: getting that?

62
00:03:11,639 --> 00:03:14,280
Speaker 1: Well? I'm so sorry. I don't know what I said

63
00:03:14,320 --> 00:03:19,359
Speaker 1: to elicits such a big reaction from you. I apologize

64
00:03:19,400 --> 00:03:22,000
Speaker 1: if I'm coming off any sort of other way than

65
00:03:22,120 --> 00:03:25,360
Speaker 1: just wanting to gain your business back and missing you

66
00:03:25,400 --> 00:03:26,280
Speaker 1: deeply and dearly.

67
00:03:27,240 --> 00:03:30,000
Speaker 2: Oh well, stop talking about missing me deep, dearly and deeply.

68
00:03:30,040 --> 00:03:34,920
Speaker 2: It doesn't it's not comforting me. Man, all right? All right?

69
00:03:35,000 --> 00:03:39,320
Speaker 2: That right there, that is creepy. Do you not understand that?

70
00:03:39,400 --> 00:03:42,400
Speaker 1: What is creepy? I'm so sorry I didn't.

71
00:03:42,280 --> 00:03:44,640
Speaker 2: The way you spoke to me right now like a demon.

72
00:03:45,680 --> 00:03:47,920
Speaker 1: I don't know. I'm sorry, I don't know what you're

73
00:03:47,960 --> 00:03:50,120
Speaker 1: talking about. I was just listening to you.

74
00:03:51,040 --> 00:03:53,680
Speaker 2: I'm not coming back. Let me make that perfectly clear

75
00:03:53,680 --> 00:03:54,440
Speaker 2: to you.

76
00:03:55,280 --> 00:03:57,240
Speaker 1: The rest of the items that you still have from

77
00:03:57,360 --> 00:03:58,240
Speaker 1: us this afternoon.

78
00:04:00,400 --> 00:04:03,560
Speaker 2: I'm sorry. Wait, wait, what do you.

79
00:04:03,400 --> 00:04:05,120
Speaker 3: What do you mean you're getting the rest of my

80
00:04:05,200 --> 00:04:06,080
Speaker 3: items you.

81
00:04:08,040 --> 00:04:10,760
Speaker 1: Do currently have from us? We would be getting those

82
00:04:10,800 --> 00:04:13,360
Speaker 1: back this afternoon. I'm already here.

83
00:04:16,200 --> 00:04:18,599
Speaker 2: What what what do you need to say here? What

84
00:04:18,640 --> 00:04:19,440
Speaker 2: are you talking about?

85
00:04:20,839 --> 00:04:23,520
Speaker 1: Oh? Did I say that out loud? I'm so sorry.

86
00:04:24,560 --> 00:04:27,440
Speaker 1: Don't worry about it. Never mind, have a great day.

87
00:04:27,480 --> 00:04:31,719
Speaker 2: And no no, no, no, no, no what what?

88
00:04:31,000 --> 00:04:34,000
Speaker 1: What will when you get home? No?

89
00:04:34,240 --> 00:04:37,200
Speaker 2: What do we at my house when I get home?

90
00:04:37,839 --> 00:04:41,000
Speaker 2: I don't you're there right? No?

91
00:04:41,000 --> 00:04:44,400
Speaker 4: No, no, no, I'm calling hey, Tyler, Tyler, this is actually

92
00:04:44,480 --> 00:04:46,960
Speaker 4: Jubil from the Jubil Show doing a phone brank on

93
00:04:47,000 --> 00:04:48,040
Speaker 4: you and your girlfriend.

94
00:04:48,120 --> 00:04:52,599
Speaker 1: Churris has set you up? Are you It is a joke.

95
00:04:53,880 --> 00:04:57,000
Speaker 4: She said, you recently canceled your shaving subscriptions and wanted

96
00:04:57,000 --> 00:04:59,160
Speaker 4: me to mess with you.

97
00:04:59,200 --> 00:05:01,560
Speaker 1: Wake up. Every recording with Jubile phone breaks