1 00:00:00,040 --> 00:00:02,719 Speaker 1: But mo Kelly, I'm back and I'm in for John 2 00:00:02,759 --> 00:00:07,120 Speaker 1: and Kin. We're live everywhere the iHeartRadio app. And let's 3 00:00:07,280 --> 00:00:12,639 Speaker 1: see what's going on with this South Southwest airlines cancelations, delays. 4 00:00:12,680 --> 00:00:15,960 Speaker 1: Blake Trolley joins me now in studio. Blake, let me 5 00:00:16,040 --> 00:00:19,720 Speaker 1: just say Merry Christmas, Happy holidays. Is good to have 6 00:00:19,800 --> 00:00:23,799 Speaker 1: you in studio on this day. But what the heck 7 00:00:23,880 --> 00:00:27,240 Speaker 1: is going on around the country with these cancelations. Yeah, well, 8 00:00:27,280 --> 00:00:29,160 Speaker 1: it sounds like a lot of people's holiday breaks are 9 00:00:29,160 --> 00:00:31,800 Speaker 1: being extended, probably a little bit to pass when they 10 00:00:31,840 --> 00:00:34,680 Speaker 1: want them to. Nationwide, we'll just go We'll start there 11 00:00:34,680 --> 00:00:37,479 Speaker 1: with the national numbers. The airline is canceled more than 12 00:00:37,520 --> 00:00:40,400 Speaker 1: twenty five hundred flights today. And of course this is 13 00:00:40,479 --> 00:00:43,560 Speaker 1: hitting airlines here, this is hitting airports including Orange County, 14 00:00:44,040 --> 00:00:48,040 Speaker 1: John Wayne, Long Beach, Lax, and Burbank. If you go 15 00:00:48,080 --> 00:00:50,400 Speaker 1: on Southwest website and you try to get a flight 16 00:00:50,440 --> 00:00:53,640 Speaker 1: out of one of these airports largely, you will see 17 00:00:53,640 --> 00:00:56,680 Speaker 1: that these are unavailable through Saturday. In fact, the only 18 00:00:56,680 --> 00:00:59,160 Speaker 1: ones I was able to find, and they're probably already 19 00:00:59,200 --> 00:01:01,680 Speaker 1: sold at this point. Where from like I think it 20 00:01:01,760 --> 00:01:04,440 Speaker 1: was Lax to Dallas on a Saturday. I was trying 21 00:01:04,440 --> 00:01:07,000 Speaker 1: different combinations and was able to find that. So good 22 00:01:07,080 --> 00:01:09,119 Speaker 1: luck there if you're trying to actually book a flight 23 00:01:09,160 --> 00:01:11,800 Speaker 1: out of Southwest and the next several days. Anyways, I 24 00:01:11,800 --> 00:01:15,080 Speaker 1: went to Hollywood Burbank this morning, and as soon as 25 00:01:15,120 --> 00:01:17,720 Speaker 1: I pulled up to the airport, I actually saw a 26 00:01:17,720 --> 00:01:21,399 Speaker 1: Southwest flight take off, So I made a wish. Inside 27 00:01:21,400 --> 00:01:24,280 Speaker 1: the airport, I think a lot of people at this point. 28 00:01:24,400 --> 00:01:26,720 Speaker 1: I was expecting to see some of these massive crowds, 29 00:01:26,720 --> 00:01:28,840 Speaker 1: but I do think today a lot of people had 30 00:01:28,920 --> 00:01:31,800 Speaker 1: kind of gotten word. They were checking ahead as they've 31 00:01:31,840 --> 00:01:33,560 Speaker 1: been worn to, so a lot of people at the 32 00:01:33,560 --> 00:01:36,840 Speaker 1: airport were on flights that were actually taking off on time. 33 00:01:37,080 --> 00:01:39,120 Speaker 1: I checked the marquee. It was a real mix today 34 00:01:39,200 --> 00:01:42,440 Speaker 1: between canceled and on time at Burbank. You know, same 35 00:01:42,480 --> 00:01:45,800 Speaker 1: thing with other airports. But anyways, inside the airport, I 36 00:01:45,880 --> 00:01:47,760 Speaker 1: did talk to a couple of people that we're dealing 37 00:01:47,800 --> 00:01:50,960 Speaker 1: with cancelations. We'll start with this couple. They say they've 38 00:01:51,000 --> 00:01:53,280 Speaker 1: been trying to get back to Las Vegas for the 39 00:01:53,360 --> 00:01:57,640 Speaker 1: last last couple of days. They were delayed two days. 40 00:01:57,640 --> 00:02:00,559 Speaker 1: They showed up today and their flight was sold again. 41 00:02:00,800 --> 00:02:04,600 Speaker 1: Scenes like Southwest is not trying to do anything to 42 00:02:04,720 --> 00:02:09,720 Speaker 1: compensate the stranded passengers, and I think that is really awful. Okay, 43 00:02:09,720 --> 00:02:11,880 Speaker 1: so let's start with the two days though. What have 44 00:02:12,080 --> 00:02:14,400 Speaker 1: the last two days has been like for you? We 45 00:02:14,440 --> 00:02:19,080 Speaker 1: had to stay at a facility hotel, Hotel Burbank that 46 00:02:19,200 --> 00:02:27,400 Speaker 1: was provided by Southwest. They have adequate accommodations, but you know, 47 00:02:27,840 --> 00:02:30,760 Speaker 1: it's something just to meet our knees while we are here. 48 00:02:31,400 --> 00:02:33,480 Speaker 1: But they did put you up for a couple of days. Yeah, 49 00:02:33,840 --> 00:02:36,799 Speaker 1: but they don't want to provide us anymore any more 50 00:02:36,840 --> 00:02:39,880 Speaker 1: than just those two days. We're just going to give 51 00:02:39,880 --> 00:02:41,160 Speaker 1: you two days. So if you don't get out of 52 00:02:41,200 --> 00:02:43,600 Speaker 1: here today, it's on you. Is that what I'm understanding? Yeah, 53 00:02:44,440 --> 00:02:48,320 Speaker 1: this weekend pretty much buy our own ticket and we 54 00:02:48,400 --> 00:02:51,680 Speaker 1: have to pay for it. And so that couple says 55 00:02:51,680 --> 00:02:54,640 Speaker 1: they spoke to an age and a supervisor, no help. 56 00:02:54,680 --> 00:02:56,799 Speaker 1: They are considering driving given that they are going back 57 00:02:56,840 --> 00:02:59,240 Speaker 1: to going back to Las Vegas. But the man just 58 00:02:59,320 --> 00:03:02,600 Speaker 1: had surgery and the woman says she's having vision problems. Again, 59 00:03:02,680 --> 00:03:06,240 Speaker 1: this was an elderly couple. I want to go to 60 00:03:06,360 --> 00:03:08,800 Speaker 1: this guy. He had a business trip to Hawaii. The 61 00:03:08,880 --> 00:03:13,919 Speaker 1: route was to hit San Jose, then Hawaii. The first 62 00:03:14,000 --> 00:03:17,960 Speaker 1: leg of it was canceled this morning, which said comes 63 00:03:17,960 --> 00:03:20,560 Speaker 1: to a gate agent to get it clarified. And they've 64 00:03:20,560 --> 00:03:22,520 Speaker 1: told me the whole thing has been canceled. They just 65 00:03:23,160 --> 00:03:26,280 Speaker 1: they're overwhelmed. They're having a lot of glitches in their system. 66 00:03:26,600 --> 00:03:28,600 Speaker 1: They said they could rebook it after the thirty first 67 00:03:28,680 --> 00:03:30,960 Speaker 1: or give me a refund. Those are the only two 68 00:03:31,000 --> 00:03:35,840 Speaker 1: options available at this time. Well, it's on a corporate account, 69 00:03:35,880 --> 00:03:37,760 Speaker 1: so I'm going to call them and see what they 70 00:03:37,800 --> 00:03:39,640 Speaker 1: want to do with I assume it'll be a refund 71 00:03:39,640 --> 00:03:41,160 Speaker 1: and I let just have to rebook later. Were you 72 00:03:41,160 --> 00:03:42,800 Speaker 1: a little bit frustrated that you had to come all 73 00:03:42,800 --> 00:03:44,600 Speaker 1: the way here to get that confirmation that it was 74 00:03:44,880 --> 00:03:46,440 Speaker 1: that it was canceled. I mean, we just watched you 75 00:03:46,440 --> 00:03:48,200 Speaker 1: wait in line. Yeah, that was a little bit of 76 00:03:48,200 --> 00:03:51,160 Speaker 1: a bummer because the notification said go to a gate 77 00:03:51,160 --> 00:03:54,320 Speaker 1: agent or call customer service. So you can imagine I've 78 00:03:54,320 --> 00:03:56,840 Speaker 1: been calling customer service and all you get is a 79 00:03:56,880 --> 00:04:00,600 Speaker 1: busy signal or just dead air. This is actually book 80 00:04:00,600 --> 00:04:03,120 Speaker 1: through a travel agent, so they supposedly have a super 81 00:04:03,200 --> 00:04:05,920 Speaker 1: secret number. They call and they said that there was 82 00:04:06,000 --> 00:04:08,720 Speaker 1: just dead air on their end too, So Southwest is 83 00:04:08,800 --> 00:04:11,840 Speaker 1: having a real rough time right now. You're not the 84 00:04:11,880 --> 00:04:15,120 Speaker 1: only one, absolutely, I definitely am not. And I'm probably 85 00:04:15,120 --> 00:04:17,159 Speaker 1: in a better situation than a lot of these folks 86 00:04:17,160 --> 00:04:19,760 Speaker 1: because I'm half far away from a house now, so 87 00:04:20,200 --> 00:04:21,560 Speaker 1: you know, I'm not trying to get home like a 88 00:04:21,600 --> 00:04:24,120 Speaker 1: lot of these folks are. So here's where I think 89 00:04:24,120 --> 00:04:27,400 Speaker 1: the turn gets interesting. The airline's blaming winter weather call 90 00:04:27,560 --> 00:04:30,680 Speaker 1: and it is calling the cancelations unacceptable. It says it 91 00:04:30,720 --> 00:04:33,520 Speaker 1: was fully staffed heading into the holiday weekend, but again 92 00:04:33,960 --> 00:04:37,600 Speaker 1: it was hit with this winter weather causing massive delays. 93 00:04:37,600 --> 00:04:40,200 Speaker 1: The airline says nationally, for the next several days, it's 94 00:04:40,200 --> 00:04:43,400 Speaker 1: going to be operating on get this one third, about 95 00:04:43,440 --> 00:04:47,719 Speaker 1: one third of its schedule. Now the airport or the 96 00:04:47,760 --> 00:04:51,480 Speaker 1: airline is up against two investigations. President Biden has sounded 97 00:04:51,520 --> 00:04:55,040 Speaker 1: off on this. The Department of Transportation says it's investigating, 98 00:04:55,200 --> 00:04:58,279 Speaker 1: and now we're seeing action from the Senate. A senator 99 00:04:58,320 --> 00:05:01,760 Speaker 1: out of Washington. This is Senator Maria Caldwell. She's the 100 00:05:01,839 --> 00:05:04,719 Speaker 1: chair of the Senate Committee on Commerce, Science, and Transportation. 101 00:05:05,320 --> 00:05:08,000 Speaker 1: She says the issues go beyond whether She says the 102 00:05:08,040 --> 00:05:11,520 Speaker 1: committee will again be investigating. She took aim that airline company, 103 00:05:11,640 --> 00:05:16,320 Speaker 1: saying they're failing to adequately communicate with people during cancelations, 104 00:05:16,680 --> 00:05:21,240 Speaker 1: and she says consumers deserve an updated consumer refund rule. 105 00:05:22,200 --> 00:05:25,039 Speaker 1: And again with the Department of Transportation, they're also looking 106 00:05:25,080 --> 00:05:28,600 Speaker 1: to see really what caused these cancelations and if what 107 00:05:28,640 --> 00:05:31,320 Speaker 1: the airport is doing, you know, is it keeping up 108 00:05:31,360 --> 00:05:35,080 Speaker 1: with its its refund policies. I did look into these guys. 109 00:05:35,080 --> 00:05:40,000 Speaker 1: The airport is letting people you know, rebook, uh you know, 110 00:05:40,640 --> 00:05:42,760 Speaker 1: or or fly stand by for the next fourteen days 111 00:05:42,760 --> 00:05:46,520 Speaker 1: free of charge. We heard there that people were accommodated 112 00:05:46,600 --> 00:05:48,679 Speaker 1: hotel room, so it sounds like some of that's happened. 113 00:05:48,960 --> 00:05:51,640 Speaker 1: And people can also turn in receipts for other expenses 114 00:05:51,680 --> 00:05:54,279 Speaker 1: from these from these cancelations. Here's the problem that I 115 00:05:54,400 --> 00:06:00,320 Speaker 1: have with South Southwest supposed reason for all these cancelations. 116 00:06:00,320 --> 00:06:03,320 Speaker 1: We know that bad weather is a variable in the equation, 117 00:06:03,680 --> 00:06:07,920 Speaker 1: but the bad weather it's not just at a southwest hubs. 118 00:06:08,040 --> 00:06:12,040 Speaker 1: It's affecting most markets on the east coast and then 119 00:06:12,080 --> 00:06:15,120 Speaker 1: the south. So it would seem that this level of 120 00:06:15,200 --> 00:06:19,320 Speaker 1: disruption should be seen by all airlines. Are most airlines 121 00:06:19,600 --> 00:06:21,880 Speaker 1: even up until this point. Last week, it was just 122 00:06:21,920 --> 00:06:25,039 Speaker 1: about everyone. Right now it's just Southwest. That's why I 123 00:06:25,040 --> 00:06:27,839 Speaker 1: think there's something that Southwest is doing or not doing 124 00:06:28,080 --> 00:06:33,080 Speaker 1: which is help helping to cause this. Is that Yeah, 125 00:06:33,080 --> 00:06:35,440 Speaker 1: Well it feels like when I used to get bad 126 00:06:35,440 --> 00:06:38,120 Speaker 1: grades on stuff and I was the only one. You know, 127 00:06:38,160 --> 00:06:40,280 Speaker 1: It's kind of got that same vibe to it. And 128 00:06:40,360 --> 00:06:42,920 Speaker 1: the thing is, you know, when it comes to Southwest 129 00:06:43,160 --> 00:06:45,480 Speaker 1: and it comes to this whole situation, there is some 130 00:06:45,520 --> 00:06:49,280 Speaker 1: talk right with industry experts and even the head of 131 00:06:49,320 --> 00:06:52,320 Speaker 1: the union for pilots that fly for Southwest saying no, 132 00:06:52,440 --> 00:06:57,279 Speaker 1: this comes down to outdated technology, scheduling technology. So I 133 00:06:57,320 --> 00:06:58,720 Speaker 1: think that's going to be a big part of this 134 00:06:58,800 --> 00:07:02,120 Speaker 1: investigation as they move forward. Blake, There's so much more 135 00:07:02,120 --> 00:07:05,279 Speaker 1: I want to cover about this with you, with Southwest, 136 00:07:05,560 --> 00:07:08,360 Speaker 1: the airlines in general, and I wonder something to ponder 137 00:07:08,440 --> 00:07:14,560 Speaker 1: during the break whether this stains this particular airlines, stains 138 00:07:14,640 --> 00:07:17,360 Speaker 1: the industry because it seems like this is a problem 139 00:07:17,400 --> 00:07:19,840 Speaker 1: which is becoming more and more prevalent. Going back to 140 00:07:19,840 --> 00:07:22,320 Speaker 1: the cancelations, I would say, just coming out of the 141 00:07:22,360 --> 00:07:25,640 Speaker 1: pandemic and whether we can actually depend on the airlines 142 00:07:25,720 --> 00:07:29,920 Speaker 1: industry to provide the service and also to be above 143 00:07:29,960 --> 00:07:31,920 Speaker 1: board in what they do. So let's talk about that 144 00:07:31,960 --> 00:07:33,960 Speaker 1: on the other side of this break. This is the 145 00:07:34,080 --> 00:07:36,360 Speaker 1: John and Kin Show. I'm O'Kelly in for John and 146 00:07:36,480 --> 00:07:39,200 Speaker 1: kN KF. I am six forty. We are live everywhere 147 00:07:39,320 --> 00:07:42,760 Speaker 1: on the iHeartRadio app. Before the break, KFI Zone, Blake 148 00:07:42,920 --> 00:07:46,080 Speaker 1: Trolley had joined me in studio and we began a 149 00:07:46,160 --> 00:07:51,880 Speaker 1: conversation about the rampant cancelations of flights for Southwest Airlines 150 00:07:52,520 --> 00:07:55,920 Speaker 1: And before the break, Blake I was wondering out loud 151 00:07:56,280 --> 00:08:00,600 Speaker 1: whether this is going to stain the airlines more permanently 152 00:08:01,000 --> 00:08:04,720 Speaker 1: given the rash my word, the rash of these cancelations 153 00:08:04,720 --> 00:08:09,000 Speaker 1: regarding this particular airlines over the past year. We've heard 154 00:08:09,040 --> 00:08:12,000 Speaker 1: the excuses of it being whether than whether now it's 155 00:08:12,040 --> 00:08:17,320 Speaker 1: in WAHR. And it makes me wonder whether there's something 156 00:08:17,360 --> 00:08:20,680 Speaker 1: peculiar to Southwest because it seems like it's happening to 157 00:08:20,720 --> 00:08:25,800 Speaker 1: Southwest more than any other airlines. And given the general 158 00:08:25,960 --> 00:08:30,760 Speaker 1: distaste and dislike of the traveling experience, justice at a 159 00:08:30,800 --> 00:08:33,720 Speaker 1: certain point hit a tipping point where Southwest is going 160 00:08:33,760 --> 00:08:38,000 Speaker 1: to have to pay for this lack of a better phrase, Well, 161 00:08:38,040 --> 00:08:39,920 Speaker 1: I think it does. And I think you're already seeing 162 00:08:39,920 --> 00:08:41,839 Speaker 1: some of that action, right, I mean, as we spoke 163 00:08:41,840 --> 00:08:43,920 Speaker 1: about it, a Senate committee is now looking at this. 164 00:08:44,000 --> 00:08:45,920 Speaker 1: They're saying that there needs to be changes to the 165 00:08:45,960 --> 00:08:49,920 Speaker 1: way consumers are refunded and really taking aim at the 166 00:08:49,960 --> 00:08:54,199 Speaker 1: way airlines communicate with people while you know, when their 167 00:08:54,520 --> 00:08:57,439 Speaker 1: flights are canceled. So I think just in that alone, 168 00:08:57,440 --> 00:09:00,000 Speaker 1: we're already seeing that there is some sort of legislation 169 00:09:00,160 --> 00:09:03,800 Speaker 1: of response to this. And you know, I certainly think 170 00:09:04,160 --> 00:09:05,960 Speaker 1: following this, this is going to be one of those 171 00:09:05,960 --> 00:09:08,360 Speaker 1: things that people are going to remember for the next 172 00:09:08,400 --> 00:09:10,840 Speaker 1: couple months, and I think we will see some action 173 00:09:10,880 --> 00:09:14,040 Speaker 1: in the Senate, a Senate, especially if there is a 174 00:09:14,120 --> 00:09:17,800 Speaker 1: committee on this. And yeah, I think largely, I mean 175 00:09:17,840 --> 00:09:20,920 Speaker 1: just my opinion here, I think largely the Senate's going 176 00:09:20,960 --> 00:09:23,880 Speaker 1: to see some support on that, especially with refunds. You know, 177 00:09:23,920 --> 00:09:27,440 Speaker 1: I think people really don't feel too happy with the 178 00:09:27,480 --> 00:09:31,040 Speaker 1: way refunds work with flights with airlines, and I think 179 00:09:31,040 --> 00:09:34,720 Speaker 1: people want an easier refund process. There is something else, 180 00:09:35,080 --> 00:09:40,640 Speaker 1: just the general i'll say, discomfort with traveling. It's not 181 00:09:40,720 --> 00:09:44,720 Speaker 1: necessarily economical. You can have a thousand dollars flight going 182 00:09:44,760 --> 00:09:48,400 Speaker 1: from here to Portland, I know firsthand. And you can 183 00:09:48,440 --> 00:09:52,800 Speaker 1: have a flight on Southwest not be able to choose 184 00:09:52,800 --> 00:09:55,080 Speaker 1: your seat, or you can go to another airline and 185 00:09:55,120 --> 00:09:58,240 Speaker 1: they will charge you thirty to forty dollars to actually 186 00:09:58,400 --> 00:10:02,680 Speaker 1: choose which seat you'll beat in. It seems like it's 187 00:10:02,720 --> 00:10:06,960 Speaker 1: getting progressively worse big picture for travelers saying nothing the 188 00:10:07,040 --> 00:10:10,600 Speaker 1: Southwest airlines, and I wonder if there will be any 189 00:10:10,600 --> 00:10:14,720 Speaker 1: type of alternative because still flying private is not necessarily 190 00:10:15,880 --> 00:10:19,120 Speaker 1: cost effective or a viable option for most people. It 191 00:10:19,160 --> 00:10:21,000 Speaker 1: seems like they have us and there's nowhere for us 192 00:10:21,080 --> 00:10:22,760 Speaker 1: to go. Yeah. No, I'm a few bucks short. And 193 00:10:22,760 --> 00:10:24,960 Speaker 1: I always joke that business class should just be called 194 00:10:25,040 --> 00:10:27,800 Speaker 1: nineties coach. Right when you put my business class seat, 195 00:10:27,800 --> 00:10:29,600 Speaker 1: you should just say, yeah, hi, can I have a 196 00:10:29,760 --> 00:10:33,280 Speaker 1: nineties coach seat? Since this is what it used to be. 197 00:10:33,760 --> 00:10:36,600 Speaker 1: So I do think that flights have gotten progressively. I mean, 198 00:10:36,640 --> 00:10:38,760 Speaker 1: we all know that the seats seem like they've gotten 199 00:10:38,760 --> 00:10:41,679 Speaker 1: progressively much more uncomfortable as they try to get more 200 00:10:41,679 --> 00:10:45,120 Speaker 1: people on planes. Then you're hearing the conversation bubble up 201 00:10:45,120 --> 00:10:47,720 Speaker 1: around this Southwest collapse that this could come down to 202 00:10:47,840 --> 00:10:51,400 Speaker 1: old scheduling equipment, and you're saying, well, if you're packing 203 00:10:51,440 --> 00:10:56,200 Speaker 1: flights more economically and you're not updating the system, you 204 00:10:56,240 --> 00:10:59,239 Speaker 1: know what, Yeah, what's gonna give? Because I think consumers 205 00:10:59,240 --> 00:11:02,240 Speaker 1: are pretty that up. Well, they're charging for everything. If 206 00:11:02,280 --> 00:11:05,240 Speaker 1: you have a bag that they're gonna charge you for it, 207 00:11:05,280 --> 00:11:08,280 Speaker 1: if you have a personal item you can only have 208 00:11:08,320 --> 00:11:10,360 Speaker 1: a personal item, but you can't have a carry on, 209 00:11:10,640 --> 00:11:12,840 Speaker 1: or you're gonna they're gonna charge you for an internet 210 00:11:12,960 --> 00:11:15,080 Speaker 1: or they're gonna charge you for the food. They literally 211 00:11:15,160 --> 00:11:18,640 Speaker 1: charge you for anything other than the gas to gas 212 00:11:18,720 --> 00:11:21,320 Speaker 1: up the plane. Is there anything that we're getting out 213 00:11:21,360 --> 00:11:23,800 Speaker 1: of this experience, and this is rhetorical, Is there anything 214 00:11:23,800 --> 00:11:30,040 Speaker 1: we're getting out of this experience experience other than just heartache? Yeah, 215 00:11:30,040 --> 00:11:31,840 Speaker 1: it's tough. I mean it's tough. And then again, like 216 00:11:31,880 --> 00:11:33,679 Speaker 1: it's like the couples that you know, the couple we 217 00:11:33,760 --> 00:11:36,560 Speaker 1: spoke to today, You know, there are when it comes 218 00:11:36,559 --> 00:11:39,480 Speaker 1: to flying, some people are flying out of necessity also, 219 00:11:39,720 --> 00:11:41,480 Speaker 1: so when it you know, it is a little bit 220 00:11:42,080 --> 00:11:43,840 Speaker 1: crushing when you when you think about some of the 221 00:11:43,840 --> 00:11:46,000 Speaker 1: people that are dealing with this, Like the elderly couple 222 00:11:46,040 --> 00:11:47,319 Speaker 1: I spoke with, I said, well, why don't you just 223 00:11:47,400 --> 00:11:49,640 Speaker 1: drive back to Las Vegas, And they said, well, look 224 00:11:49,720 --> 00:11:52,520 Speaker 1: he just had surgery. I have bad, you know, poor vision, 225 00:11:52,640 --> 00:11:56,120 Speaker 1: So flying really was our best option. So I think 226 00:11:56,160 --> 00:11:58,640 Speaker 1: there and I bet and I guarantee, especially through the 227 00:11:58,640 --> 00:12:01,079 Speaker 1: holidays where people are really kind of pulling out the 228 00:12:01,120 --> 00:12:03,640 Speaker 1: stops to see their families, I think that you're going 229 00:12:03,679 --> 00:12:05,360 Speaker 1: to get a lot of frustrated people out of this. 230 00:12:05,440 --> 00:12:07,760 Speaker 1: And again, I think you're going to see a lot 231 00:12:07,800 --> 00:12:10,440 Speaker 1: more support for changes, and I think people are ready 232 00:12:10,640 --> 00:12:13,600 Speaker 1: to see changes and more regulations because it does seem 233 00:12:13,600 --> 00:12:15,800 Speaker 1: at this point like it's gotten a little bit excessive. 234 00:12:15,920 --> 00:12:20,360 Speaker 1: Right when it comes to the experience and the treatment 235 00:12:20,400 --> 00:12:23,040 Speaker 1: the airlines able to give us, it would seem like 236 00:12:23,320 --> 00:12:26,120 Speaker 1: it would be a great opportunity for an airlines to 237 00:12:26,400 --> 00:12:31,079 Speaker 1: separate itself from the risk by focusing on the travel 238 00:12:31,280 --> 00:12:35,440 Speaker 1: experience of its patrons in the way and I used 239 00:12:35,440 --> 00:12:40,199 Speaker 1: to love Virgin Airlines, loved it before Alaska. I think 240 00:12:40,200 --> 00:12:44,360 Speaker 1: it was Alaska who bought it, and Virgin really considered 241 00:12:44,640 --> 00:12:47,040 Speaker 1: the experience of the passenger in the way that it 242 00:12:47,240 --> 00:12:50,480 Speaker 1: laid out its trip from beginning to end. And I 243 00:12:50,520 --> 00:12:54,000 Speaker 1: don't think any airlines is really focusing on the passenger. 244 00:12:54,200 --> 00:12:56,600 Speaker 1: I mean, there's some international airlines if I were to fly, 245 00:12:56,720 --> 00:12:59,040 Speaker 1: like Emirates or something like that, but we don't have 246 00:12:59,080 --> 00:13:01,800 Speaker 1: anything like that here in the United States in terms 247 00:13:01,800 --> 00:13:04,880 Speaker 1: of that level of competition to say, you know, there 248 00:13:05,000 --> 00:13:06,760 Speaker 1: is a way which you could do it. It doesn't 249 00:13:06,760 --> 00:13:11,280 Speaker 1: necessarily have to be a premium previum experience experience financially, 250 00:13:11,520 --> 00:13:14,880 Speaker 1: but you can have a better experience which focuses on 251 00:13:14,920 --> 00:13:17,439 Speaker 1: the actual passenger. And at this point I can't think 252 00:13:17,440 --> 00:13:21,199 Speaker 1: of an airline which actually does that. They basically say, yeah, 253 00:13:20,920 --> 00:13:22,600 Speaker 1: what what else are you gonna do? Where else are 254 00:13:22,640 --> 00:13:24,360 Speaker 1: you going to go? You're gonna have to pay for 255 00:13:24,400 --> 00:13:26,559 Speaker 1: this here or you're gonna have to pay for that there. 256 00:13:26,800 --> 00:13:29,000 Speaker 1: Because I'm not saying that they collude, but I am 257 00:13:29,040 --> 00:13:32,960 Speaker 1: saying that they collude. Well, what you know, and the 258 00:13:32,960 --> 00:13:34,920 Speaker 1: other thing to think about here, you're talking about treatment, 259 00:13:35,000 --> 00:13:37,280 Speaker 1: just treating people better when they get on a flight. 260 00:13:37,640 --> 00:13:39,800 Speaker 1: I think a lot of people are ready to see 261 00:13:40,120 --> 00:13:44,400 Speaker 1: better treatment. You know, it is there's this total disconnect 262 00:13:44,440 --> 00:13:47,040 Speaker 1: between the price point of flying and the way you 263 00:13:47,040 --> 00:13:49,000 Speaker 1: get treated. And as you say, it is basically a 264 00:13:49,000 --> 00:13:52,440 Speaker 1: commodity for people, and you know, for myself. You know, 265 00:13:52,440 --> 00:13:55,040 Speaker 1: I'm just speaking for myself here. When I fly, it's expensive, 266 00:13:55,080 --> 00:13:57,080 Speaker 1: it's a dent to the wallet. It'd be nice to 267 00:13:57,160 --> 00:13:59,959 Speaker 1: know when my wallet's getting dented that at least it's 268 00:14:00,000 --> 00:14:03,440 Speaker 1: a nice experience. You know, at least flying comes with 269 00:14:03,480 --> 00:14:05,640 Speaker 1: some comforts and at least you're being treated with some 270 00:14:05,840 --> 00:14:12,000 Speaker 1: level of respect, respect, or appreciation. Hospitality, I guess, is 271 00:14:12,040 --> 00:14:14,520 Speaker 1: the word I'm looking for. But there's some level of 272 00:14:14,559 --> 00:14:17,360 Speaker 1: hospitality there based on how much you're paying to fly. 273 00:14:17,720 --> 00:14:20,200 Speaker 1: I remember a time in which you would get on 274 00:14:20,280 --> 00:14:24,200 Speaker 1: an airplane and you get an actual meal as part 275 00:14:24,480 --> 00:14:28,920 Speaker 1: of your flight. They even had actual silverware. They actually 276 00:14:29,200 --> 00:14:31,920 Speaker 1: catered to you. Now you're lucky if you get some 277 00:14:32,040 --> 00:14:36,280 Speaker 1: damn peanuts and some orange juice and that's about it. Yeah, 278 00:14:36,280 --> 00:14:38,160 Speaker 1: if you're real lucky, they give you the whole can, 279 00:14:38,440 --> 00:14:41,560 Speaker 1: the whole the whole can, like they're doing something and 280 00:14:41,640 --> 00:14:46,160 Speaker 1: you should be pleased. Yes, well, I guess we're saying 281 00:14:46,160 --> 00:14:48,440 Speaker 1: the same thing. But big picture, what is going on 282 00:14:48,520 --> 00:14:53,040 Speaker 1: right now with Southwest. Hopefully we'll have a ripple effect 283 00:14:53,520 --> 00:14:56,640 Speaker 1: in the way that the cancelations have had this cascading effect. 284 00:14:56,880 --> 00:15:01,160 Speaker 1: Hopefully the issue surrounding these cancelations will have a cascading 285 00:15:01,200 --> 00:15:05,720 Speaker 1: effect and bring about some measurable reform within the industry, 286 00:15:05,760 --> 00:15:10,240 Speaker 1: because it doesn't matter if only Southwest gets better and 287 00:15:10,320 --> 00:15:13,200 Speaker 1: gets back to the level of other airlines. That's not 288 00:15:13,360 --> 00:15:16,840 Speaker 1: enough for me. We need there to be a complete 289 00:15:16,840 --> 00:15:22,200 Speaker 1: reformation of the industry so everyone can actually benefit from it. 290 00:15:22,200 --> 00:15:25,000 Speaker 1: Because of south Southwest just gets back to doing things 291 00:15:25,240 --> 00:15:28,000 Speaker 1: that they were prior to this crisis. Well, nothing has 292 00:15:28,040 --> 00:15:31,200 Speaker 1: really changed, nothing has really improved. I would hope that. 293 00:15:31,400 --> 00:15:34,240 Speaker 1: Oh I forgot to say last time, I flew business class, 294 00:15:34,400 --> 00:15:36,400 Speaker 1: and this is why this is like a bird in 295 00:15:36,480 --> 00:15:42,200 Speaker 1: my ass. I flew on Southwest what I thought was 296 00:15:42,280 --> 00:15:45,400 Speaker 1: business class. I damn sure, No, I paid for business class, 297 00:15:45,760 --> 00:15:47,920 Speaker 1: and what it turned out to me was I got 298 00:15:47,920 --> 00:15:50,600 Speaker 1: to board and I don't know, like group A one 299 00:15:50,640 --> 00:15:53,640 Speaker 1: through thirty or something like that. I got to board earlier. 300 00:15:54,320 --> 00:15:56,640 Speaker 1: I did not get free internet, even though I was 301 00:15:56,720 --> 00:15:59,800 Speaker 1: promised that. I didn't get any food, even though there 302 00:16:00,120 --> 00:16:02,960 Speaker 1: supposed to be food according to what I was paying for. 303 00:16:03,440 --> 00:16:05,640 Speaker 1: The only thing I got was I got on the 304 00:16:05,680 --> 00:16:08,520 Speaker 1: plane earlier, and I got off the plane earlier, and 305 00:16:08,560 --> 00:16:11,160 Speaker 1: the seats weren't any different. They weren't any wider. I 306 00:16:11,200 --> 00:16:14,360 Speaker 1: didn't get any liquor for free. There was absolutely no 307 00:16:14,520 --> 00:16:17,680 Speaker 1: benefit to paying the extra dollars. And that's part of 308 00:16:17,680 --> 00:16:21,400 Speaker 1: the reason I think my experience is indicative of other 309 00:16:21,400 --> 00:16:23,520 Speaker 1: people's experience. I don't think I'm special. I think I 310 00:16:23,680 --> 00:16:26,840 Speaker 1: was not the only one who got robbed, if you will, 311 00:16:27,040 --> 00:16:29,920 Speaker 1: who got taken for paying for a higher class of 312 00:16:30,000 --> 00:16:34,080 Speaker 1: service that it really wasn't well, you know, the whole. 313 00:16:34,280 --> 00:16:37,400 Speaker 1: One of the craziest things about what you're saying right now, 314 00:16:37,440 --> 00:16:39,880 Speaker 1: and when we talk about it as an industry. As 315 00:16:39,880 --> 00:16:43,240 Speaker 1: a whole, most industries, the service gets better as time 316 00:16:43,280 --> 00:16:46,640 Speaker 1: goes on. It's kind of funny that we're talking about 317 00:16:46,680 --> 00:16:48,800 Speaker 1: the airline industry and we're saying, wouldn't it be nice 318 00:16:48,840 --> 00:16:52,400 Speaker 1: if it regressed, if it went back into its old ways. 319 00:16:52,560 --> 00:16:55,080 Speaker 1: I think I do find that a little bit weird. Yeah, 320 00:16:55,200 --> 00:16:57,480 Speaker 1: And I remember a time when I was a child. 321 00:16:57,880 --> 00:17:01,440 Speaker 1: You used to dress up to travel. You would wear 322 00:17:02,080 --> 00:17:04,760 Speaker 1: men at least will wear a sport coat. It was 323 00:17:04,800 --> 00:17:08,720 Speaker 1: something that it was a representation of yourself. Now people 324 00:17:08,760 --> 00:17:10,560 Speaker 1: don't dress up. And I can't get mad at him. 325 00:17:10,600 --> 00:17:13,440 Speaker 1: It's like, what are you offering? What is the experience 326 00:17:13,480 --> 00:17:17,080 Speaker 1: which is consistent with a degree of class. Yeah. The 327 00:17:17,119 --> 00:17:18,560 Speaker 1: only thing I do is I make sure I've got 328 00:17:18,560 --> 00:17:21,520 Speaker 1: a good padded sleeve, you know, for that armrest battle. 329 00:17:21,680 --> 00:17:24,560 Speaker 1: You gotta have a nice puffy sleeve now to make 330 00:17:24,600 --> 00:17:27,560 Speaker 1: sure you get that armrest. Yeah. I usually stretched before 331 00:17:27,560 --> 00:17:29,120 Speaker 1: I get on a plane, just in case there's a fight. 332 00:17:29,560 --> 00:17:33,520 Speaker 1: That's about it. Blake's good, senor Hey, thanks Bo. This 333 00:17:33,600 --> 00:17:35,480 Speaker 1: is the John and Kin Show. Mokelly here caf I 334 00:17:35,520 --> 00:17:38,240 Speaker 1: am six forty. We are alive everywhere on the iHeartRadio Act. 335 00:17:39,119 --> 00:17:42,480 Speaker 1: This week it's Safeway. Enjoy big savings with the Bogo Sail. 336 00:17:42,720 --> 00:17:45,560 Speaker 1: We're select items throughout the store are buy one, get 337 00:17:45,560 --> 00:17:48,600 Speaker 1: one free. With this week's Bogo Sail gets select meats 338 00:17:48,640 --> 00:17:51,680 Speaker 1: like Signature Farms ninety percent lean ground beef or boneless 339 00:17:51,720 --> 00:17:55,280 Speaker 1: skinless chicken breasts or thighs. Buy one, get one free, 340 00:17:55,440 --> 00:17:58,439 Speaker 1: plus select fresh produce items like one pound containers of 341 00:17:58,480 --> 00:18:01,800 Speaker 1: sweet strawberries or container of blueberries or buy one get 342 00:18:01,840 --> 00:18:04,680 Speaker 1: one free. Safe way, come in and explore and see 343 00:18:04,720 --> 00:18:09,800 Speaker 1: what other deals you can find. Coming behind that conversation 344 00:18:10,160 --> 00:18:13,359 Speaker 1: with Cafe Zone Blake Trolley, I thought it would be 345 00:18:13,400 --> 00:18:20,120 Speaker 1: good to get a firsthand perspective of how these flight cancelations, 346 00:18:20,640 --> 00:18:24,480 Speaker 1: the delays, the disruption, how it impacts someone in a 347 00:18:24,560 --> 00:18:27,840 Speaker 1: real sense. And joining me right now is Erica, who 348 00:18:27,960 --> 00:18:32,560 Speaker 1: is driving from northern California to San Diego. Do I 349 00:18:32,640 --> 00:18:36,520 Speaker 1: have that correct? Yes? Driving there, and I'm actually also 350 00:18:36,640 --> 00:18:38,800 Speaker 1: with my mom who is then going to take the 351 00:18:38,880 --> 00:18:42,720 Speaker 1: car and drive to Phoenix. Okay, so when you got 352 00:18:42,760 --> 00:18:47,400 Speaker 1: up today, what was the plan? What were your intentions? 353 00:18:48,359 --> 00:18:52,120 Speaker 1: So yesterday I was going to fly to San Diego. 354 00:18:52,320 --> 00:18:55,560 Speaker 1: Yesterday afternoon, I do pretty early in the day my 355 00:18:55,600 --> 00:18:59,240 Speaker 1: flight was canceled, so we rebooked for today, and then 356 00:19:00,359 --> 00:19:03,000 Speaker 1: dinner time last night, I already knew the flight for 357 00:19:03,080 --> 00:19:07,639 Speaker 1: today was canceled, and we luckily had access to a 358 00:19:07,640 --> 00:19:10,000 Speaker 1: car that we're pretty sure at some point we'll make 359 00:19:10,040 --> 00:19:13,000 Speaker 1: its way back up north, but we just have forget it. 360 00:19:13,040 --> 00:19:15,640 Speaker 1: We're going to have to drive and left around eight 361 00:19:15,800 --> 00:19:18,199 Speaker 1: thirty this morning and it will end up being like 362 00:19:18,240 --> 00:19:21,760 Speaker 1: an eleven hour drive just today. How is the weather 363 00:19:21,800 --> 00:19:23,800 Speaker 1: play a role if it all? Have you encountered role. 364 00:19:25,320 --> 00:19:27,960 Speaker 1: It's been rainy the entire way I'm actually going through. 365 00:19:28,080 --> 00:19:31,000 Speaker 1: Just passed downtown LA right now, and this is the 366 00:19:31,040 --> 00:19:33,800 Speaker 1: first time we have not had pretty good rain this 367 00:19:33,880 --> 00:19:38,120 Speaker 1: whole trip. Has it been a pleasant trip overall though, 368 00:19:38,160 --> 00:19:43,520 Speaker 1: given the circumstances, yes, given the circumstances, the weather, the cancelations, 369 00:19:43,560 --> 00:19:46,760 Speaker 1: it's been fine, Thank goodness. Okay, Now, I mean it's 370 00:19:46,760 --> 00:19:49,440 Speaker 1: this madness at those airports. Okay. Now, on the other 371 00:19:49,440 --> 00:19:51,760 Speaker 1: side of these cancelations. What is it you have to 372 00:19:51,800 --> 00:19:54,439 Speaker 1: do or what is it you plan to do to 373 00:19:54,640 --> 00:20:00,600 Speaker 1: rectify or reconcile your unused tickets? I still don't even know. 374 00:20:00,840 --> 00:20:03,479 Speaker 1: And I also had a trip coming up for New 375 00:20:03,560 --> 00:20:07,840 Speaker 1: Years that's already been canceled, but they haven't refunded them 376 00:20:07,960 --> 00:20:09,680 Speaker 1: or put them back in my account yet, so I'm 377 00:20:09,680 --> 00:20:12,000 Speaker 1: probably going to end up, you know, five hours plus 378 00:20:12,000 --> 00:20:14,600 Speaker 1: on a phone waiting to talk to someone. So they 379 00:20:14,640 --> 00:20:19,880 Speaker 1: have not told you specifically, no anything, No, no, it's 380 00:20:19,920 --> 00:20:23,320 Speaker 1: been and they only canceled one way for that trip, 381 00:20:23,880 --> 00:20:25,679 Speaker 1: and then when I go to cancel the other way, 382 00:20:25,720 --> 00:20:28,040 Speaker 1: it says you have to call. So they're just not 383 00:20:28,240 --> 00:20:32,760 Speaker 1: even able to communicate with anyone online. When you say 384 00:20:32,840 --> 00:20:35,560 Speaker 1: you found out that your flight had been canceled, did 385 00:20:35,560 --> 00:20:39,639 Speaker 1: you get a notification? How did that work? Nothing? I 386 00:20:39,720 --> 00:20:42,119 Speaker 1: happened to look at the app there was no text, 387 00:20:42,160 --> 00:20:45,160 Speaker 1: there was no email, no automated phone call. And I'm 388 00:20:45,200 --> 00:20:47,240 Speaker 1: just lucky that I didn't go to the airport before, 389 00:20:47,920 --> 00:20:50,560 Speaker 1: you know, and check in get through security before realizing 390 00:20:50,600 --> 00:20:53,119 Speaker 1: it was canceled, because there a lot of people did that. 391 00:20:53,560 --> 00:20:55,600 Speaker 1: And my sister was at the airport yesterday. She was 392 00:20:55,600 --> 00:20:59,200 Speaker 1: one of the very few who got out, and she said, 393 00:20:59,240 --> 00:21:02,439 Speaker 1: there are people, very angry people everywhere. Eric, I just 394 00:21:02,440 --> 00:21:05,159 Speaker 1: want to clarify. I know, as someone who has flown 395 00:21:05,200 --> 00:21:08,080 Speaker 1: Southwest a number of times that I usually put in 396 00:21:08,640 --> 00:21:11,800 Speaker 1: my cell phone number to get trip updates. Did you 397 00:21:11,880 --> 00:21:15,720 Speaker 1: do that as well? Yeah? And nothing, nothing at all. 398 00:21:17,080 --> 00:21:19,560 Speaker 1: I know. That's what was so surprising to me is 399 00:21:19,640 --> 00:21:24,360 Speaker 1: I'm like, they're usually really communicative. Nothing from them as 400 00:21:24,400 --> 00:21:27,080 Speaker 1: far as you know. Do you know how far out 401 00:21:27,080 --> 00:21:29,800 Speaker 1: you said that your trip for I should say New 402 00:21:29,840 --> 00:21:33,720 Speaker 1: Year's has been canceled from your communication with friends or 403 00:21:33,760 --> 00:21:35,879 Speaker 1: just people who also may be affected. Do you know 404 00:21:35,960 --> 00:21:40,359 Speaker 1: how far out this is impacting people like well into January? 405 00:21:40,520 --> 00:21:44,320 Speaker 1: Do you know any other into this? Yeah? I think 406 00:21:44,359 --> 00:21:46,439 Speaker 1: that if you look on the line up for me, 407 00:21:46,480 --> 00:21:49,159 Speaker 1: I was looking at when I could technically rebook. I 408 00:21:49,160 --> 00:21:52,879 Speaker 1: mean it's past the first until there was an available 409 00:21:52,920 --> 00:21:55,720 Speaker 1: flight to rebook those. So I think it's going to 410 00:21:55,760 --> 00:21:58,439 Speaker 1: be an issue probably through that first week. So if 411 00:21:58,440 --> 00:22:00,880 Speaker 1: anyone could get a car just so and get out 412 00:22:00,880 --> 00:22:03,840 Speaker 1: of where where you are, because I don't know that 413 00:22:03,920 --> 00:22:06,600 Speaker 1: the flights is going to be the best option I was. 414 00:22:06,800 --> 00:22:09,320 Speaker 1: I don't know. If you have closely, you've been following 415 00:22:09,320 --> 00:22:13,200 Speaker 1: the news coverage in Southwest Airlines, the CEO, there's been 416 00:22:13,200 --> 00:22:17,400 Speaker 1: some audio floating around saying that the internal software has 417 00:22:17,440 --> 00:22:21,800 Speaker 1: not been able to match crews with wats and so forth. 418 00:22:22,200 --> 00:22:24,440 Speaker 1: Does that hold any water with you from where you sit, 419 00:22:25,480 --> 00:22:28,280 Speaker 1: I mean that sounds about right. And I've also had 420 00:22:28,320 --> 00:22:30,919 Speaker 1: you know, friends, family, people trying to get on planes 421 00:22:30,960 --> 00:22:34,680 Speaker 1: that are physically there. They can see them, but the crews, 422 00:22:34,720 --> 00:22:38,000 Speaker 1: you know, are understaffed or it's not checking them in 423 00:22:38,119 --> 00:22:41,080 Speaker 1: as crew for that flight, and they just it's a mess. Now. 424 00:22:41,119 --> 00:22:45,280 Speaker 1: Originally Southwest was telling the story that it was due 425 00:22:45,280 --> 00:22:49,080 Speaker 1: to inclement weather right around the country. But from what 426 00:22:49,119 --> 00:22:53,679 Speaker 1: you're telling me, you weren't flying anywhere except to California. Yeah, no, 427 00:22:53,840 --> 00:22:56,919 Speaker 1: there was no weather here. I was very just up 428 00:22:56,960 --> 00:23:00,359 Speaker 1: and down the state. But I guess I thought maybe 429 00:23:00,400 --> 00:23:02,680 Speaker 1: it was all the planes couldn't get there. And then 430 00:23:02,720 --> 00:23:05,800 Speaker 1: I'm realizing now the planes are there, they're just somehow 431 00:23:05,920 --> 00:23:08,400 Speaker 1: is not crewe to work them or to fly them 432 00:23:08,400 --> 00:23:11,320 Speaker 1: at all. Now, Eric, if you said please excuse because 433 00:23:11,359 --> 00:23:13,600 Speaker 1: there's a lot of information that people I think are 434 00:23:13,640 --> 00:23:16,399 Speaker 1: trying to digest. You recommended that people they get the 435 00:23:16,400 --> 00:23:19,280 Speaker 1: opportunity to go ahead and get that rental car. Did 436 00:23:19,320 --> 00:23:22,919 Speaker 1: you have any problem you yourself and in securing a 437 00:23:22,960 --> 00:23:27,280 Speaker 1: rental car with a short and supply. Oh? Yeah, I 438 00:23:27,359 --> 00:23:30,159 Speaker 1: was looking for cars and then I just happened. You know, 439 00:23:30,240 --> 00:23:32,600 Speaker 1: my mom had one that we were able to extend. 440 00:23:33,240 --> 00:23:35,359 Speaker 1: But if you try to get a new car now, 441 00:23:35,400 --> 00:23:40,359 Speaker 1: it's gonna be hard. No, yeah, I recommend trying, but 442 00:23:40,480 --> 00:23:42,119 Speaker 1: I don't know which one is a better option, just 443 00:23:42,119 --> 00:23:45,080 Speaker 1: sitting where you are or trying to get out now. 444 00:23:45,240 --> 00:23:48,359 Speaker 1: I know you did not expect or plan to be 445 00:23:48,400 --> 00:23:50,360 Speaker 1: in a car for a good eleven hours with your mother. 446 00:23:50,400 --> 00:23:54,119 Speaker 1: But how's that going? It's going? Well, luckily we have 447 00:23:54,240 --> 00:23:58,040 Speaker 1: lost our minds a little bit. We're just laughing at everything. Well, 448 00:23:58,240 --> 00:24:00,160 Speaker 1: I'm quite sure you got to see a side out 449 00:24:00,200 --> 00:24:03,760 Speaker 1: of California that you did not plan to see. That's right, 450 00:24:03,840 --> 00:24:06,520 Speaker 1: not around the holiday, for sure. But before I let 451 00:24:06,520 --> 00:24:09,520 Speaker 1: you go, does this in any way change how you 452 00:24:09,560 --> 00:24:12,760 Speaker 1: will plan to travel, if at all, during the holidays 453 00:24:12,760 --> 00:24:17,320 Speaker 1: going forward? Yeah, it does. It makes you, first of all, 454 00:24:17,480 --> 00:24:19,960 Speaker 1: I will always book the first flight out rather than 455 00:24:20,320 --> 00:24:23,680 Speaker 1: stay in the afternoon if I can. But it also 456 00:24:23,720 --> 00:24:26,320 Speaker 1: makes you question when it's really worth it and if 457 00:24:26,359 --> 00:24:28,600 Speaker 1: you're able to have some buffer time on either side. 458 00:24:28,920 --> 00:24:30,760 Speaker 1: All right, let me leave you with this. What is 459 00:24:31,320 --> 00:24:38,000 Speaker 1: the appropriate response and recompense from Southwest? Is it a refund? 460 00:24:38,359 --> 00:24:41,360 Speaker 1: Is it a refund? And is it just a rebooking? 461 00:24:41,560 --> 00:24:43,760 Speaker 1: What is it you would want and return from Southwest? 462 00:24:45,080 --> 00:24:48,320 Speaker 1: Definitely a refund, and maybe I would say a free 463 00:24:48,440 --> 00:24:51,040 Speaker 1: trip as well, but I'm also worried that that one 464 00:24:51,040 --> 00:24:54,800 Speaker 1: would get messed up. Rend would be good for me? Well, 465 00:24:54,960 --> 00:24:57,320 Speaker 1: how long do you think you'd be staying in San Diego? 466 00:24:57,760 --> 00:25:00,000 Speaker 1: And I asked that only because you probably don't get 467 00:25:00,080 --> 00:25:01,959 Speaker 1: to stay there as long as you originally wanted to 468 00:25:02,080 --> 00:25:05,040 Speaker 1: because you're not flying. Yeah. No, well I will be 469 00:25:05,040 --> 00:25:07,600 Speaker 1: there a couple of weeks. But yes, I was at 470 00:25:07,640 --> 00:25:11,399 Speaker 1: home in NorCal for much longer than planned, so I 471 00:25:11,440 --> 00:25:13,120 Speaker 1: will get to be there a couple of weeks. But 472 00:25:13,440 --> 00:25:16,600 Speaker 1: you know, otherwise. I was supposed to be down there yesterday. 473 00:25:17,280 --> 00:25:20,800 Speaker 1: And it's it's fine. It's fine. It's not fine. You're 474 00:25:20,840 --> 00:25:23,800 Speaker 1: dealing with it, but it's not fine. Yeah, we're dealing 475 00:25:23,800 --> 00:25:26,399 Speaker 1: with it. It's okay. Well, Erica. I wish you and 476 00:25:26,440 --> 00:25:29,760 Speaker 1: your mother a very happy and safe New Year, and 477 00:25:29,800 --> 00:25:33,639 Speaker 1: hopefully there won't be any other issues between now and 478 00:25:33,680 --> 00:25:36,840 Speaker 1: the end of your vacation. So be safe out there. Yes, 479 00:25:36,960 --> 00:25:39,679 Speaker 1: fingers crossed, you too. Be well. This is the Johnny 480 00:25:39,720 --> 00:25:42,520 Speaker 1: Kin Show KF. I am six forty. We're live everywhere 481 00:25:42,520 --> 00:25:49,760 Speaker 1: on the iHeartRadio app Johnna Kin Show and Mokelly for 482 00:25:49,840 --> 00:25:53,560 Speaker 1: Johnny Kid if I am forty, live everywhere on the 483 00:25:53,600 --> 00:25:56,520 Speaker 1: iHeartRadio app. And I do want to remind you that 484 00:25:56,600 --> 00:25:58,840 Speaker 1: KFI is giving you a chance to win a two 485 00:25:58,960 --> 00:26:05,240 Speaker 1: nights stay at Southern California's premier oceanfront destination, Terranea resort, 486 00:26:05,800 --> 00:26:09,000 Speaker 1: breathtakingly situated on one hundred and two acres atop the 487 00:26:09,040 --> 00:26:12,719 Speaker 1: Palace Verdes Peninsula with endless views of the Pacific Ocean. 488 00:26:13,160 --> 00:26:15,760 Speaker 1: Winners will stay in an ocean view suite, play a 489 00:26:15,840 --> 00:26:18,280 Speaker 1: round of golf for two at the Links, and have 490 00:26:18,400 --> 00:26:22,280 Speaker 1: dinner at Catalina Kitchen. You can even unwind at Tarrannea's 491 00:26:22,400 --> 00:26:25,960 Speaker 1: award winning spa and wellness center, lounged by one of 492 00:26:26,000 --> 00:26:29,679 Speaker 1: their four ocean view pools, or dine at one of 493 00:26:29,720 --> 00:26:33,520 Speaker 1: their eight distinctive on site restaurants. Here's what you do. 494 00:26:33,560 --> 00:26:36,520 Speaker 1: Go to Tarrannea dot com to learn more. That's t 495 00:26:37,000 --> 00:26:40,760 Speaker 1: r r A n EA dot com. You can also 496 00:26:40,880 --> 00:26:44,359 Speaker 1: visit kfi AM six forties Instagram page, and there you 497 00:26:44,359 --> 00:26:47,440 Speaker 1: can find your way to win a stay at this 498 00:26:47,560 --> 00:26:51,040 Speaker 1: luxury resort that's right here at home and yet feels 499 00:26:51,119 --> 00:26:55,760 Speaker 1: a million miles away. And Twalla, I'm angry at you 500 00:26:55,880 --> 00:26:59,840 Speaker 1: right now because when we were putting the show together, 501 00:27:01,359 --> 00:27:07,600 Speaker 1: I specifically and intentionally did not put this next story 502 00:27:07,640 --> 00:27:11,680 Speaker 1: in the rundown. Why not because there are certain things 503 00:27:11,680 --> 00:27:15,399 Speaker 1: I just would rather not know, all right now. I 504 00:27:15,400 --> 00:27:18,399 Speaker 1: don't go up to the smoker and say, hey, you 505 00:27:18,480 --> 00:27:20,879 Speaker 1: know those things will probably kill you and give you cancer. 506 00:27:21,680 --> 00:27:24,560 Speaker 1: I'm sure the smoker knows that at this point, right, Okay, 507 00:27:25,000 --> 00:27:27,240 Speaker 1: you don't need to throw that in their face, all right, 508 00:27:27,880 --> 00:27:31,320 Speaker 1: So when you hand me a story right before New Year's, 509 00:27:31,800 --> 00:27:37,320 Speaker 1: right before New Year's saying what bin's drinking does to 510 00:27:37,400 --> 00:27:43,200 Speaker 1: your brain. You're trying to take all my fun away. 511 00:27:43,359 --> 00:27:45,359 Speaker 1: But see the thing, it's just like you want to 512 00:27:45,400 --> 00:27:48,680 Speaker 1: hand me next to story about how hamburgers aren't healthy 513 00:27:48,720 --> 00:27:51,840 Speaker 1: for you and they'll give you, you know, clogged arteries. 514 00:27:51,920 --> 00:27:55,600 Speaker 1: I know that, I know that, but just want your burger. 515 00:27:55,840 --> 00:27:57,680 Speaker 1: I want my dam burger. I don't eat that many 516 00:27:57,680 --> 00:28:00,280 Speaker 1: of them, and I would like to think I don't 517 00:28:00,280 --> 00:28:04,120 Speaker 1: bene drink anymore now when I was working in music industry, 518 00:28:04,760 --> 00:28:10,439 Speaker 1: no even you were drinking back then, back a fish. 519 00:28:10,520 --> 00:28:14,160 Speaker 1: So here's the bad news. Now, Eric, he has more 520 00:28:14,280 --> 00:28:17,200 Speaker 1: brain cells than you and I most likely do. We've 521 00:28:17,240 --> 00:28:20,280 Speaker 1: probably killed some, are you sure? I said most likely. 522 00:28:20,800 --> 00:28:24,000 Speaker 1: Now you have more time in front of you, presumably 523 00:28:24,600 --> 00:28:27,840 Speaker 1: than we do, so this may more apply to you 524 00:28:27,920 --> 00:28:30,880 Speaker 1: as far as how you handle the rest of your life. Now, 525 00:28:30,920 --> 00:28:35,200 Speaker 1: what is binge drinking in a definitional sense? The Centers 526 00:28:35,240 --> 00:28:38,080 Speaker 1: for Disease Control and Prevention, you know, the CDC, They 527 00:28:38,120 --> 00:28:42,240 Speaker 1: define binge drinking as drinking five or more alcoholic beverages 528 00:28:42,320 --> 00:28:45,400 Speaker 1: in one sitting for men and four or more for women. 529 00:28:46,200 --> 00:28:52,120 Speaker 1: Now me, I usually would try to work around the 530 00:28:52,240 --> 00:28:55,480 Speaker 1: edges of the definition of what one drink is are 531 00:28:55,520 --> 00:29:03,600 Speaker 1: we talking about one shot or one like pint? Right? Like? 532 00:29:03,680 --> 00:29:08,280 Speaker 1: If so, if I have five lemon drops and a 533 00:29:08,400 --> 00:29:13,760 Speaker 1: long island, what is that that's mine? I'm going to start. Yeah, yes, 534 00:29:14,000 --> 00:29:17,880 Speaker 1: I'm saying. So are we beyond beinge drinking when we 535 00:29:17,880 --> 00:29:22,080 Speaker 1: were drinking? Yes, we are on the other side of 536 00:29:22,120 --> 00:29:25,040 Speaker 1: the line of demarcation as it relates to bene drinking 537 00:29:26,880 --> 00:29:31,760 Speaker 1: and according to the CDC, consuming large quantities of alcohol 538 00:29:31,800 --> 00:29:34,920 Speaker 1: in a in a single sitting can be dangerous and 539 00:29:35,080 --> 00:29:39,800 Speaker 1: is associated with unintentional injuries and alcohol alcohol poisoning. I 540 00:29:39,880 --> 00:29:43,720 Speaker 1: know that's true. I suffered both. I have alcohol poisoning 541 00:29:43,960 --> 00:29:46,560 Speaker 1: and unintentional injuries. You wake up and you realize, like, 542 00:29:47,960 --> 00:29:50,360 Speaker 1: why does it have a black eye? Yeah, and I 543 00:29:50,400 --> 00:29:54,960 Speaker 1: didn't fight anybody. Why is it my hip hurts for 544 00:29:55,000 --> 00:29:58,320 Speaker 1: no particular reason. Now, when I'm now, my hip will 545 00:29:58,360 --> 00:30:00,320 Speaker 1: hurt just because I woke up in a morning. But 546 00:30:00,400 --> 00:30:03,360 Speaker 1: when you're in your twenties, that shouldn't be happening. There 547 00:30:03,360 --> 00:30:05,040 Speaker 1: are a lot of times I woke up and I realized, 548 00:30:05,240 --> 00:30:11,840 Speaker 1: wait a minute, there's six hours that I cannot account for. Yeah, yeah, 549 00:30:11,880 --> 00:30:16,400 Speaker 1: and who is this woman next to me? Good times? 550 00:30:16,480 --> 00:30:18,320 Speaker 1: Let me tell you Now, what are the short term 551 00:30:18,320 --> 00:30:23,080 Speaker 1: effects of alcohol on the brain. Well, it's all bad. 552 00:30:23,960 --> 00:30:28,000 Speaker 1: It all bad. It ruins our many neural transmitters, they say. 553 00:30:28,680 --> 00:30:32,320 Speaker 1: And it says that ethanol in the alcohol blocks receptors 554 00:30:32,320 --> 00:30:35,360 Speaker 1: in the brain that are involved in exciting your neurons, 555 00:30:35,600 --> 00:30:39,080 Speaker 1: causing the brain to function more slowly. It is a depressant, 556 00:30:39,160 --> 00:30:42,240 Speaker 1: that makes sense. At the same time, alcohol also activates 557 00:30:42,240 --> 00:30:44,880 Speaker 1: the receptors that are involved in making us feel calm 558 00:30:44,920 --> 00:30:50,800 Speaker 1: and sleepy, which slows down the brain even more. Alcohol 559 00:30:50,880 --> 00:30:53,920 Speaker 1: causes our brains to release dopamine, which is responsible for 560 00:30:53,960 --> 00:30:57,920 Speaker 1: the buzz you feel when you hit when you drink 561 00:30:57,920 --> 00:31:01,840 Speaker 1: your first cocktail of the night. Combined with the calming 562 00:31:01,840 --> 00:31:04,680 Speaker 1: effect of slowing down our nervous system, this could make 563 00:31:04,760 --> 00:31:10,160 Speaker 1: us feel more confident and relaxed. Your goggles. Now, how 564 00:31:10,200 --> 00:31:13,000 Speaker 1: does alcohol affect the brain in the long term, Well, 565 00:31:13,040 --> 00:31:16,320 Speaker 1: the short answer is it kills brain cells. Now, the 566 00:31:16,400 --> 00:31:19,520 Speaker 1: CDC says that it's difficult to be sure that the 567 00:31:19,560 --> 00:31:23,440 Speaker 1: association between drinking and loss of brain matter is a 568 00:31:23,600 --> 00:31:28,480 Speaker 1: direct result of alcohol. They say that there is some 569 00:31:28,560 --> 00:31:32,200 Speaker 1: evidence that the white matter in the brain can begin 570 00:31:32,280 --> 00:31:36,640 Speaker 1: to recover if an individual abstains from drinking alcohol, So like, 571 00:31:36,680 --> 00:31:40,400 Speaker 1: how long if I abstained for four hours, does that count? Look, 572 00:31:40,600 --> 00:31:43,120 Speaker 1: I am going on four weeks. I'm going on nineteen 573 00:31:43,240 --> 00:31:47,360 Speaker 1: years with not a single drink. But that's after a 574 00:31:47,400 --> 00:31:53,280 Speaker 1: good fifteen years of drinking like a madman. So I'm wondering, 575 00:31:54,840 --> 00:31:58,400 Speaker 1: since the nineteen years of no drinking is greater than 576 00:31:58,440 --> 00:32:02,720 Speaker 1: the fifteen years of just drinking all the time? Am 577 00:32:02,720 --> 00:32:04,920 Speaker 1: I better? Now? I've got, like, you know, a good 578 00:32:05,120 --> 00:32:09,040 Speaker 1: four years over the fifteen. Yeah, but don't you have 579 00:32:09,040 --> 00:32:16,440 Speaker 1: a different liver altogether? Probably? No, I'm saying you're double transplants. Okay, yes, 580 00:32:16,520 --> 00:32:19,240 Speaker 1: you said no, no no, no, my livers still. I don't 581 00:32:19,240 --> 00:32:23,160 Speaker 1: think your livers like wolverine though, and can generate. Yeah, no, no, no, no, 582 00:32:23,160 --> 00:32:25,840 Speaker 1: no no. All I'm saying is my worst drinking or 583 00:32:25,880 --> 00:32:27,760 Speaker 1: best drinking, depending on how you want to look at 584 00:32:27,800 --> 00:32:32,040 Speaker 1: it is definitely behind me, right, definitely behind me. I 585 00:32:32,080 --> 00:32:34,240 Speaker 1: cannot hang and I don't even want to be able 586 00:32:34,240 --> 00:32:36,360 Speaker 1: to hang with where I was in my late twenties 587 00:32:36,400 --> 00:32:40,479 Speaker 1: early thirties, because I could, as they say, drink all 588 00:32:40,600 --> 00:32:43,640 Speaker 1: night long. Oh it's a blast. Oh, I remember it 589 00:32:43,800 --> 00:32:46,520 Speaker 1: very well, and I remember the bad hangovers, and I 590 00:32:46,560 --> 00:32:49,240 Speaker 1: wish I knew how to deal with hangovers, dam like 591 00:32:49,320 --> 00:32:51,120 Speaker 1: I do. Now I have all this knowledge and I 592 00:32:51,160 --> 00:32:53,240 Speaker 1: can do nothing with it. They're getting worse for me now. 593 00:32:53,680 --> 00:32:55,960 Speaker 1: And if I would have known just to drink more 594 00:32:56,040 --> 00:32:59,160 Speaker 1: water before I went to sleep, I probably would have 595 00:32:59,160 --> 00:33:02,120 Speaker 1: been better off some of those mornings. Some not all. 596 00:33:02,920 --> 00:33:07,960 Speaker 1: Some yeah, but oh yeah now um And honestly, I don't. 597 00:33:08,000 --> 00:33:13,720 Speaker 1: I stay away from gin. Gin gives me really bad issues. 598 00:33:13,960 --> 00:33:16,600 Speaker 1: I stay away from tequila. I see, I don't even 599 00:33:16,600 --> 00:33:19,680 Speaker 1: like tequila. Who never, I never liked that tequill you. 600 00:33:20,280 --> 00:33:24,200 Speaker 1: But the smell of any clear liquor right now will 601 00:33:24,240 --> 00:33:26,440 Speaker 1: make me want to wretch. And now see, I've always 602 00:33:26,480 --> 00:33:32,400 Speaker 1: liked dark liquor. Yeah, like whiskey. Um rum, dark rum. 603 00:33:33,360 --> 00:33:35,080 Speaker 1: I've never had a problem with that. I can drink 604 00:33:35,120 --> 00:33:37,920 Speaker 1: that without an issue. I'm probably killing brain cells, but 605 00:33:37,960 --> 00:33:39,720 Speaker 1: I've never had an issue as far as you know, 606 00:33:39,800 --> 00:33:42,440 Speaker 1: functioning either that night or the next day. I don't 607 00:33:42,440 --> 00:33:45,800 Speaker 1: get hangovers from that now, And I don't know. Maybe 608 00:33:45,880 --> 00:33:48,440 Speaker 1: Mark can help us out with this, But is it 609 00:33:48,760 --> 00:33:53,560 Speaker 1: possible that edibles are able to release that sensation and 610 00:33:53,600 --> 00:33:56,440 Speaker 1: that feeling that you get the dopamine effect from the 611 00:33:56,560 --> 00:34:00,000 Speaker 1: niquor without like having because we don't do marijuana. Yeah, 612 00:34:00,040 --> 00:34:02,600 Speaker 1: I'm still saying, but like someone who may do inedible 613 00:34:03,080 --> 00:34:07,120 Speaker 1: like does that. You're from Washington, we all know. All 614 00:34:07,240 --> 00:34:09,040 Speaker 1: I feel I should say at this point is that 615 00:34:09,080 --> 00:34:14,440 Speaker 1: I believe in the law and it's legal in California. Right, okay, 616 00:34:14,440 --> 00:34:16,080 Speaker 1: all right, all right? What do you mean you believe 617 00:34:16,120 --> 00:34:18,280 Speaker 1: in the law. I believe in the law. I follow 618 00:34:18,320 --> 00:34:20,640 Speaker 1: the law. I do not violate the law as it 619 00:34:20,680 --> 00:34:24,680 Speaker 1: pertains to this substance that you're discussing. It's not illegal. No, 620 00:34:24,680 --> 00:34:26,320 Speaker 1: no I did it. No, no, no, I'm not asking 621 00:34:26,320 --> 00:34:28,480 Speaker 1: you if you do it. I'm saying, like, do you 622 00:34:28,520 --> 00:34:33,080 Speaker 1: have any knowledge about edibles? And if they're able to say, 623 00:34:33,280 --> 00:34:36,640 Speaker 1: give anyone who wants to avoid all of this brain 624 00:34:36,960 --> 00:34:39,560 Speaker 1: matter loss that Moe and I have said an alternative? 625 00:34:40,360 --> 00:34:42,440 Speaker 1: Is that a better alternative? Actually, one of the last 626 00:34:42,520 --> 00:34:45,560 Speaker 1: interviews I did on my radio show in Seattle before 627 00:34:45,600 --> 00:34:48,680 Speaker 1: I moved here was a woman who wrote about how 628 00:34:48,800 --> 00:34:52,799 Speaker 1: she smoked herself sober. So there is something to be 629 00:34:52,840 --> 00:34:57,840 Speaker 1: said for that. Ah, I mean is in my limited experience, 630 00:34:57,880 --> 00:35:00,600 Speaker 1: it's a completely different feeling. But I I am aware 631 00:35:00,840 --> 00:35:04,200 Speaker 1: legitimately of people who have used the one to reduce 632 00:35:04,280 --> 00:35:08,640 Speaker 1: the other, uh and improve their health. Well, people out 633 00:35:08,680 --> 00:35:10,920 Speaker 1: here call it California sober, where they don't drink but 634 00:35:10,960 --> 00:35:14,279 Speaker 1: they just smoke weed. Yeah, but see I can't. I 635 00:35:14,480 --> 00:35:17,360 Speaker 1: don't think that's sober though. Yeah, but that would also 636 00:35:17,640 --> 00:35:20,440 Speaker 1: negatively impact my blood pressure. That's why I would I 637 00:35:20,480 --> 00:35:24,120 Speaker 1: would choose animals before smoking. Yeah, yeah, definitely, definitely because 638 00:35:24,160 --> 00:35:27,080 Speaker 1: that does constrict the blood vessels. Well, I just meant consuming, 639 00:35:27,080 --> 00:35:30,960 Speaker 1: We're not necessarily just smoking it, okay, but all right, okay, 640 00:35:31,320 --> 00:35:33,000 Speaker 1: I mean, look, there are a lot of times when 641 00:35:33,040 --> 00:35:35,440 Speaker 1: I know that, oh, you and I will sit here 642 00:35:35,480 --> 00:35:37,840 Speaker 1: and we'll have a brain fart, and it is definitely 643 00:35:37,840 --> 00:35:41,320 Speaker 1: because we have had one too, meaning in our past, 644 00:35:41,560 --> 00:35:44,160 Speaker 1: and we are missing that part of the brain that 645 00:35:44,239 --> 00:35:47,000 Speaker 1: remembers those old things that we're trying to bring up. 646 00:35:47,080 --> 00:35:51,799 Speaker 1: With the exception of that woman in Louisiana, I will 647 00:35:51,880 --> 00:35:55,799 Speaker 1: never freak. It will never If I am six forty 648 00:35:55,840 --> 00:35:57,360 Speaker 1: John and Ken's show, We're a live everywhere on the 649 00:35:57,400 --> 00:35:58,200 Speaker 1: iHeartRadio app