1 00:00:00,160 --> 00:00:02,880 Speaker 1: One eight hundred d Ui Away now offering free remote 2 00:00:02,880 --> 00:00:06,280 Speaker 1: consultations by phone or video conference for any criminal offense. 3 00:00:06,360 --> 00:00:09,000 Speaker 1: Trust Brooke, Jeffrey and Jose's friends with a free remote 4 00:00:09,000 --> 00:00:12,600 Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred Dyowa 5 00:00:12,720 --> 00:00:17,279 Speaker 1: dot com or call eight. What are the top three 6 00:00:17,360 --> 00:00:22,160 Speaker 1: most annoying things about being on the phone with customer service? Man? 7 00:00:22,280 --> 00:00:27,400 Speaker 1: They just don't care? One is probably being rude, yeah, yeah, 8 00:00:27,760 --> 00:00:32,199 Speaker 1: to their combative with you about your issue. And third, 9 00:00:32,440 --> 00:00:37,760 Speaker 1: maybe the most powerful is they act disinterested. That's what 10 00:00:37,840 --> 00:00:39,599 Speaker 1: I was saying. You can just tell that they're not 11 00:00:39,680 --> 00:00:42,520 Speaker 1: really paying that much attention to your complaint, no matter 12 00:00:42,520 --> 00:00:45,279 Speaker 1: how upset you are about it. Yeah, and that's what 13 00:00:45,320 --> 00:00:48,400 Speaker 1: happens in today's phone call. But you know what, Hey, 14 00:00:48,560 --> 00:00:51,400 Speaker 1: it's not Brooks fault because she was just up really 15 00:00:51,479 --> 00:00:55,080 Speaker 1: late last night. Oh god, I know she is going 16 00:00:55,120 --> 00:00:58,240 Speaker 1: to fight through the sleepies yea and do her very 17 00:00:58,320 --> 00:01:01,400 Speaker 1: best to help this man saul his problem, even if 18 00:01:01,400 --> 00:01:04,520 Speaker 1: she has to get super drunk to do it. Oh 19 00:01:04,840 --> 00:01:08,959 Speaker 1: go job. So you're here your brand new phone tapp 20 00:01:09,160 --> 00:01:17,640 Speaker 1: right now on the twenty. Hi, I'm looking to speak 21 00:01:17,640 --> 00:01:23,199 Speaker 1: with Sam, who's calling. My name is Sabrina Upchuck from 22 00:01:23,720 --> 00:01:28,520 Speaker 1: customer service. Uh huh okay. One of my associates forwarded 23 00:01:28,520 --> 00:01:31,360 Speaker 1: me an email saying you had an unpleasant experience at 24 00:01:31,400 --> 00:01:35,360 Speaker 1: one of our stores. Uh yeah, I would call it that. Okay, 25 00:01:35,360 --> 00:01:38,399 Speaker 1: can you tell me about it? Um? I was, I 26 00:01:38,440 --> 00:01:41,960 Speaker 1: was shopping and I was looking for like a very 27 00:01:41,959 --> 00:01:51,560 Speaker 1: specific kitchen set. Oh oh oh excuse me? Are you 28 00:01:51,600 --> 00:01:56,560 Speaker 1: falling asleep? Oh no, I'm so sorry about that. At 29 00:01:56,560 --> 00:02:00,960 Speaker 1: a late night at this bar called close Encounters. Oh okay, 30 00:02:01,000 --> 00:02:03,640 Speaker 1: so are you do you want to hear? What have 31 00:02:03,840 --> 00:02:07,960 Speaker 1: you been to that bar before? Uh? No, I can't 32 00:02:07,960 --> 00:02:10,560 Speaker 1: say I have. Oh let's just say they don't call 33 00:02:10,600 --> 00:02:14,320 Speaker 1: it close Encounters because it's a space alien theme, you 34 00:02:14,520 --> 00:02:17,679 Speaker 1: know what I mean? Yeah? Yeah, no, I guess I 35 00:02:17,800 --> 00:02:22,560 Speaker 1: get your innuendo. But oh my god, just retained you 36 00:02:22,600 --> 00:02:25,880 Speaker 1: and me. I ended up bringing home like this rando. 37 00:02:27,240 --> 00:02:34,280 Speaker 1: Oh oh, binged on America's Got Talent Season eight on DVR. Yeah, 38 00:02:34,440 --> 00:02:37,639 Speaker 1: great show, I'm sure it is. Um. Are you here 39 00:02:37,680 --> 00:02:41,040 Speaker 1: to talk to me about about my experience? Or am 40 00:02:41,040 --> 00:02:45,400 Speaker 1: I am? I like listening to you? Oh yeah, okay, sorry? Um? Yeah, 41 00:02:45,440 --> 00:02:47,960 Speaker 1: what were you saying? I was pouring a little bailies 42 00:02:48,000 --> 00:02:51,519 Speaker 1: in my coffee. Are you are you drinking right now? 43 00:02:52,360 --> 00:02:56,519 Speaker 1: Did I say that out loud? Yeah? Continue, continue, Let's 44 00:02:56,560 --> 00:02:59,480 Speaker 1: just let's concentrate on you. Well, no, I mean, is 45 00:02:59,520 --> 00:03:01,880 Speaker 1: this okay I'm talking? Is this actually gonna go anywhere? 46 00:03:01,960 --> 00:03:04,600 Speaker 1: Or are you just gonna like yeah, yeah. If you're 47 00:03:04,600 --> 00:03:07,239 Speaker 1: calling me about this, I assume you guys are actually 48 00:03:07,280 --> 00:03:10,520 Speaker 1: like trying to help me. Sam, Sam, I'm here and 49 00:03:10,560 --> 00:03:13,480 Speaker 1: I'm totally professional. Well this it sounds like you're totally 50 00:03:13,480 --> 00:03:15,519 Speaker 1: profession because it sounds like you're drinking. You're telling me 51 00:03:15,560 --> 00:03:19,720 Speaker 1: about like, give me another chance, tell me what your 52 00:03:19,760 --> 00:03:24,200 Speaker 1: problem is. Okay, I thought I was shopping and I 53 00:03:24,240 --> 00:03:26,800 Speaker 1: was looking for like a specific kitchen set, and I 54 00:03:26,880 --> 00:03:32,880 Speaker 1: was trying to talk, And hey, I get you're tired, 55 00:03:32,919 --> 00:03:35,080 Speaker 1: but you don't have to yawn every time I say 56 00:03:35,120 --> 00:03:39,440 Speaker 1: something is und one yon is understandable. One yawn, I 57 00:03:39,520 --> 00:03:42,520 Speaker 1: give you one yawn. But like four Yon, five Yon, 58 00:03:42,720 --> 00:03:46,520 Speaker 1: you were obviously at close encounters last night. Oh I wasn't, 59 00:03:46,560 --> 00:03:48,440 Speaker 1: and maybe you shouldn't have been either, because it's clearly 60 00:03:48,480 --> 00:03:52,960 Speaker 1: affecting your job right now. Honestly, it doesn't even sound 61 00:03:53,000 --> 00:03:56,040 Speaker 1: like you're not tired. It just sounds like you're bored 62 00:03:56,120 --> 00:03:57,880 Speaker 1: of what I have to say, and until like you're 63 00:03:57,920 --> 00:04:00,000 Speaker 1: putting out an act. No, I hear what you're saying. 64 00:04:00,280 --> 00:04:03,720 Speaker 1: That's my tired yawn. My board yon is more like this. 65 00:04:05,520 --> 00:04:08,880 Speaker 1: That's okay. I can't tell the difference between your yawn. Really, 66 00:04:09,480 --> 00:04:11,640 Speaker 1: all I can say is that, okay, wait, but maybe 67 00:04:11,680 --> 00:04:13,920 Speaker 1: if you just listen, Wait, Sam, maybe if you listen, 68 00:04:13,960 --> 00:04:15,760 Speaker 1: you'll be able to hear the difference. Okay, listen to 69 00:04:15,800 --> 00:04:19,240 Speaker 1: this one. I'm not listening to your yawn. Stop yawning. 70 00:04:19,480 --> 00:04:22,120 Speaker 1: See that that is a tired yawn. But listen to 71 00:04:22,160 --> 00:04:26,479 Speaker 1: this one. Okay, you know what I I don't. I 72 00:04:26,480 --> 00:04:29,479 Speaker 1: don't care about your yawn. I'm done with you, and 73 00:04:29,520 --> 00:04:31,640 Speaker 1: I want to talk to your supervisor at this point. 74 00:04:32,040 --> 00:04:37,880 Speaker 1: This Oh stop yawning. Let me talk to somebody, just 75 00:04:37,880 --> 00:04:49,640 Speaker 1: please hold I I have a apple, oh apple? Hello? Hello, supervisor? Yes, hi? 76 00:04:52,800 --> 00:04:57,880 Speaker 1: Are you you're gonna yawn too? Sorry? Look I had okay, 77 00:04:58,000 --> 00:05:00,560 Speaker 1: I had an I'll transfer you back with this. No, 78 00:05:00,560 --> 00:05:03,320 Speaker 1: no, no no, no, no, no no, what are you doing? I 79 00:05:03,480 --> 00:05:10,000 Speaker 1: have an apple? Oh Apple? Hey? Sam? Hello, hey Sam. 80 00:05:10,160 --> 00:05:12,040 Speaker 1: I'm afraid we're not going to be able to help 81 00:05:12,080 --> 00:05:15,960 Speaker 1: you today. Oh, because why why did you transfer me 82 00:05:16,000 --> 00:05:18,840 Speaker 1: to the guy? He just trans me right back? Are 83 00:05:18,839 --> 00:05:20,800 Speaker 1: you going to talk to somebody I don't know above him? 84 00:05:21,360 --> 00:05:24,000 Speaker 1: What is going on? There's nobody above him, Sam, we 85 00:05:24,040 --> 00:05:26,760 Speaker 1: don't work it. This is actually broke from the radio 86 00:05:26,760 --> 00:05:28,479 Speaker 1: show Brick and Jeffrey in the Morning. We're doing a 87 00:05:28,480 --> 00:05:32,120 Speaker 1: phone tap on you. What it's all a joke and 88 00:05:32,200 --> 00:05:34,200 Speaker 1: you could blame your girlfriend, Shannon, she's the one that 89 00:05:34,240 --> 00:05:36,440 Speaker 1: set you up with girlfriend. Yeah, she said you were 90 00:05:36,480 --> 00:05:39,440 Speaker 1: being like a grump about a bad experience at the Skinner. No, 91 00:05:39,960 --> 00:05:44,080 Speaker 1: I mean that kind of whole music was a third 92 00:05:42,480 --> 00:05:50,280 Speaker 1: I have an Apple. That's a crazy old song. Okay, 93 00:05:50,400 --> 00:05:53,839 Speaker 1: I get it. Oh, good, get it. I got I'm 94 00:05:53,960 --> 00:05:55,640 Speaker 1: on the butt of the joke. I got it. That's 95 00:05:55,680 --> 00:06:01,880 Speaker 1: a good song. It's too crazy. Week up every morning 96 00:06:01,880 --> 00:06:05,120 Speaker 1: with Funk Times. Weekday mornings on the twenty Brooke and 97 00:06:05,240 --> 00:06:07,000 Speaker 1: Jeffrey in the Morning.