1 00:00:00,000 --> 00:00:01,920 Speaker 1: It's broken Jeffrey in the morning, and we got an 2 00:00:01,960 --> 00:00:04,280 Speaker 1: email from a guy who's been married for about twelve 3 00:00:04,400 --> 00:00:08,680 Speaker 1: years to his loving wife. They laughed together at the 4 00:00:08,720 --> 00:00:11,720 Speaker 1: greatest time, and he's like, man. 5 00:00:11,640 --> 00:00:12,560 Speaker 2: You gotta do it. 6 00:00:13,360 --> 00:00:16,720 Speaker 1: You gotta prank her because her biggest weak spot is 7 00:00:16,800 --> 00:00:21,720 Speaker 1: being overcharged for dumb things. She can't handle it, and 8 00:00:21,760 --> 00:00:25,279 Speaker 1: she'll probably lose it on you if you keep needling her. Well, sir, 9 00:00:25,800 --> 00:00:29,240 Speaker 1: we can do that. In fact, it's kind of our specialty. 10 00:00:29,440 --> 00:00:31,000 Speaker 1: In your phone tap right now. 11 00:00:31,200 --> 00:00:37,040 Speaker 2: Brooking Jeffrey's phone taps on the twenties. Hello, good morning. 12 00:00:37,040 --> 00:00:40,320 Speaker 1: I'm calling from Groceries and Pharmacy. Am I speaking with 13 00:00:40,400 --> 00:00:47,040 Speaker 1: CLAIREML you are Hi, Hi Claire. My name is Frankfurter. 14 00:00:47,159 --> 00:00:48,400 Speaker 1: I'm one of the supervisors. 15 00:00:49,320 --> 00:00:50,080 Speaker 3: How can I help you. 16 00:00:50,640 --> 00:00:52,559 Speaker 1: I'm just reaching out because I got your information from 17 00:00:52,600 --> 00:00:55,400 Speaker 1: your rewards card, and first of all, I want to 18 00:00:55,400 --> 00:00:58,320 Speaker 1: thank you for being a loyal Rewards member over the 19 00:00:58,360 --> 00:00:59,480 Speaker 1: past seventeen years. 20 00:01:00,840 --> 00:01:04,560 Speaker 3: Oh sang, no problem. I mean it's where I get 21 00:01:04,600 --> 00:01:05,360 Speaker 3: my groceries, so. 22 00:01:06,080 --> 00:01:10,000 Speaker 2: Oh yeah, amen to that. Damn right. 23 00:01:10,959 --> 00:01:13,840 Speaker 1: So anyway, the real reason for my call today is 24 00:01:13,880 --> 00:01:17,160 Speaker 1: one of my cashiers mistakenly didn't ring you. 25 00:01:17,160 --> 00:01:18,520 Speaker 2: Up for a cart charge. 26 00:01:19,319 --> 00:01:22,319 Speaker 1: Oh what Yeah, so you're going to see an extra 27 00:01:22,400 --> 00:01:24,840 Speaker 1: five dollars and fifty cents on your credit card bill 28 00:01:24,880 --> 00:01:27,080 Speaker 1: coming up, and I just didn't want you to be alarmed. 29 00:01:28,959 --> 00:01:30,560 Speaker 3: What is a cart charge? What is that for? 30 00:01:31,840 --> 00:01:35,520 Speaker 2: Oh, the cart charge? You've seen the signs around the store. 31 00:01:36,400 --> 00:01:37,280 Speaker 3: No, I haven't. 32 00:01:37,680 --> 00:01:41,520 Speaker 1: Oh huh, that's interesting because they're pretty hard to miss. 33 00:01:41,760 --> 00:01:44,360 Speaker 1: But it's just now, whenever you're inside the store, if 34 00:01:44,360 --> 00:01:46,920 Speaker 1: you're using one of our shopping carts, you're considered to 35 00:01:46,959 --> 00:01:47,600 Speaker 1: be renting it. 36 00:01:48,840 --> 00:01:49,920 Speaker 3: You've got to be crazy. 37 00:01:50,480 --> 00:01:54,600 Speaker 1: Uh, actually, ma'am, I'm not crazy. In fact, I've passed 38 00:01:54,600 --> 00:01:57,320 Speaker 1: a lot of psychological tests that my ex wife. 39 00:01:57,040 --> 00:01:57,600 Speaker 2: Put me through. 40 00:01:58,280 --> 00:02:01,200 Speaker 3: I don't care about that. You're calling be talking about 41 00:02:01,200 --> 00:02:02,080 Speaker 3: a cart charge. 42 00:02:01,920 --> 00:02:03,920 Speaker 2: Or whatever the right. 43 00:02:03,920 --> 00:02:06,320 Speaker 3: You're talking about. I'm not paying for that. 44 00:02:06,400 --> 00:02:08,880 Speaker 1: Well, it's the new store policy, and it's only a 45 00:02:08,960 --> 00:02:11,840 Speaker 1: quarter per minute. And that's why your total came out 46 00:02:11,880 --> 00:02:13,440 Speaker 1: to five dollars fifty cents. 47 00:02:13,919 --> 00:02:15,560 Speaker 3: I don't care how much it is a minute. I 48 00:02:15,600 --> 00:02:19,440 Speaker 3: could shop at Costco, d Days and better places, Hole Foods. 49 00:02:19,440 --> 00:02:20,880 Speaker 3: They don't charge you for no damn card. 50 00:02:21,240 --> 00:02:25,000 Speaker 1: Yes, ma'am, but those stores are profitable, and we don't 51 00:02:25,000 --> 00:02:27,640 Speaker 1: take a membership fee. I mean, if you want to 52 00:02:27,680 --> 00:02:29,799 Speaker 1: give us one right now, I would absolutely take it. 53 00:02:30,120 --> 00:02:32,480 Speaker 3: I'm not paying you nothing extra. Maybe you should find 54 00:02:32,480 --> 00:02:34,680 Speaker 3: out why that milk spoiled within two days of me 55 00:02:34,720 --> 00:02:35,680 Speaker 3: bringing it home though. 56 00:02:35,760 --> 00:02:37,320 Speaker 2: Okay, well this is just a suggestion. 57 00:02:37,720 --> 00:02:40,440 Speaker 1: How about you spending extra five dollars on some new 58 00:02:40,480 --> 00:02:43,800 Speaker 1: reading glasses so you can actually read the expiration date 59 00:02:43,880 --> 00:02:44,560 Speaker 1: on the milk cart. 60 00:02:45,240 --> 00:02:46,120 Speaker 2: I think that might help you. 61 00:02:46,320 --> 00:02:48,520 Speaker 3: Justin for you, how about you kiss my tail? Okay, 62 00:02:48,520 --> 00:02:51,120 Speaker 3: because I'm not paying no five dollars for. 63 00:02:51,160 --> 00:02:55,040 Speaker 2: No car, and I just sent it through on your 64 00:02:55,040 --> 00:02:57,760 Speaker 2: credit cards. You should be seeing that on your statement shortly. 65 00:02:58,040 --> 00:02:59,839 Speaker 3: Well, I bet you won't get it because my card 66 00:02:59,880 --> 00:03:02,880 Speaker 3: is locked and I keep it locked. I'll cancel the car. 67 00:03:03,080 --> 00:03:05,320 Speaker 3: I will cancel the car before you get five dollars 68 00:03:05,360 --> 00:03:05,600 Speaker 3: from me. 69 00:03:05,919 --> 00:03:08,160 Speaker 2: Okay, we'll see about that. 70 00:03:08,200 --> 00:03:08,880 Speaker 3: Canceled the car. 71 00:03:09,000 --> 00:03:11,840 Speaker 1: Well, we'll see, yeah, because we have very high powered 72 00:03:11,919 --> 00:03:15,680 Speaker 1: lawyers who, okay, deal with you know, difficult people. 73 00:03:16,280 --> 00:03:18,480 Speaker 3: Not be difficult, because it's gonna be difficult to get 74 00:03:18,480 --> 00:03:19,639 Speaker 3: that five dollars off my car. 75 00:03:19,639 --> 00:03:21,639 Speaker 2: And oh no, look at that. 76 00:03:21,720 --> 00:03:24,200 Speaker 1: I just noticed there's a little ding on your shopping 77 00:03:24,280 --> 00:03:28,520 Speaker 1: cart too, So unfortunately, we're gonna have to charge you 78 00:03:28,560 --> 00:03:30,919 Speaker 1: an extra five hundred dollars damage deposit. 79 00:03:31,720 --> 00:03:34,240 Speaker 2: What the hell is wrong with you? Oh, but don't worry. 80 00:03:34,240 --> 00:03:36,119 Speaker 1: You could take that up with your car insurance since 81 00:03:36,160 --> 00:03:38,680 Speaker 1: you're technically driving our carts around the store. 82 00:03:39,080 --> 00:03:41,040 Speaker 3: I don't even have car insurance. How about that? The 83 00:03:41,160 --> 00:03:41,800 Speaker 3: gig is on you. 84 00:03:42,360 --> 00:03:45,600 Speaker 2: Are you bragging to me that you don't have car insurance. 85 00:03:45,600 --> 00:03:47,880 Speaker 3: When I'm trying to let you know is you cannot 86 00:03:47,960 --> 00:03:50,880 Speaker 3: get blood? Man? I don't have it. 87 00:03:51,360 --> 00:03:51,560 Speaker 2: You know. 88 00:03:51,640 --> 00:03:53,600 Speaker 1: I had an eighty year old lady I spoke to 89 00:03:53,720 --> 00:03:57,320 Speaker 1: yesterday and her car insurance dropped her because she bumped 90 00:03:57,320 --> 00:03:58,960 Speaker 1: into a can of beans in our store. 91 00:04:00,360 --> 00:04:02,720 Speaker 3: Now you're taking advantage of senior citizens. 92 00:04:02,240 --> 00:04:06,800 Speaker 1: Too, everything, okay, not taking advantage. She was driving recklessly 93 00:04:06,840 --> 00:04:09,680 Speaker 1: in our store and smashing our cans. 94 00:04:09,680 --> 00:04:11,880 Speaker 3: Sans driving. She's in a damn car. 95 00:04:12,280 --> 00:04:15,480 Speaker 2: Yeah, and she shouldn't be because she's eighty. So we agree. 96 00:04:15,680 --> 00:04:17,480 Speaker 3: You know what, you shouldn't be a manager. 97 00:04:17,920 --> 00:04:21,200 Speaker 1: You're right, I should be supervising you wherever you work. 98 00:04:21,400 --> 00:04:23,400 Speaker 3: I should be your supervisors so that way you don't 99 00:04:23,440 --> 00:04:25,600 Speaker 3: waste people's time. What do you make like man dollards 100 00:04:25,600 --> 00:04:25,960 Speaker 3: an hour? 101 00:04:26,560 --> 00:04:26,800 Speaker 2: Ma'am? 102 00:04:26,880 --> 00:04:29,320 Speaker 1: You don't have car insurance, so I'm pretty sure I'm 103 00:04:29,360 --> 00:04:30,280 Speaker 1: making more than you. 104 00:04:30,800 --> 00:04:32,080 Speaker 3: Are you out of your mind? 105 00:04:32,880 --> 00:04:35,120 Speaker 1: You know this isn't going very well, So maybe I 106 00:04:35,120 --> 00:04:37,119 Speaker 1: should just ask to speak to the man of the house. 107 00:04:37,560 --> 00:04:39,600 Speaker 2: How does that sound? Can you put him on the phone? 108 00:04:39,600 --> 00:04:39,880 Speaker 3: Are you? 109 00:04:41,480 --> 00:04:42,400 Speaker 1: Are you serious? 110 00:04:42,760 --> 00:04:43,360 Speaker 3: Man and the house? 111 00:04:43,680 --> 00:04:45,720 Speaker 2: Let me tell you, I'm just mirroring what you're giving me. 112 00:04:46,000 --> 00:04:47,360 Speaker 3: You need to talk to the man at the house 113 00:04:47,360 --> 00:04:50,080 Speaker 3: because when I get my husband on the phone, baby, 114 00:04:50,360 --> 00:04:51,840 Speaker 3: when I get my husband on. 115 00:04:51,800 --> 00:04:54,920 Speaker 1: The phone, Oh, your husband Trey, I know him already 116 00:04:54,960 --> 00:04:56,880 Speaker 1: because he's the guy who sets you up for this 117 00:04:56,920 --> 00:04:57,680 Speaker 1: prank phone call. 118 00:04:59,080 --> 00:05:01,640 Speaker 2: What I don't work at the grocery store. 119 00:05:01,640 --> 00:05:03,400 Speaker 1: My name is Jeff from a show called Brook and 120 00:05:03,480 --> 00:05:06,800 Speaker 1: Jeffrey in the Morning. And your husband, Trey, I know 121 00:05:06,880 --> 00:05:09,000 Speaker 1: him because he wanted us to do a phone tap 122 00:05:09,040 --> 00:05:09,520 Speaker 1: on you. 123 00:05:09,600 --> 00:05:12,920 Speaker 3: My husband set you up to this, and he told 124 00:05:13,000 --> 00:05:13,280 Speaker 3: us that. 125 00:05:13,240 --> 00:05:15,839 Speaker 1: You've been shopping at the same grocery store for years 126 00:05:15,880 --> 00:05:18,000 Speaker 1: now and you absolutely love it there, so he thought 127 00:05:18,040 --> 00:05:19,120 Speaker 1: this would get under your skin. 128 00:05:19,720 --> 00:05:23,920 Speaker 3: Oh my goodness, a damn cart charge. I really thought 129 00:05:23,960 --> 00:05:26,160 Speaker 3: I was gonna handsome, grive up and I. 130 00:05:26,160 --> 00:05:29,720 Speaker 2: Love their sushi. Oh my goodness, are you gonna get 131 00:05:29,720 --> 00:05:32,320 Speaker 2: there and buy sushi? You don't even have car insurance. Eight. 132 00:05:32,400 --> 00:05:34,240 Speaker 3: On second thought, you need to take that out. That 133 00:05:34,279 --> 00:05:38,800 Speaker 3: may not be true or not for anybody's the years. 134 00:05:38,800 --> 00:05:39,479 Speaker 3: That was just me and 135 00:05:39,560 --> 00:05:44,400 Speaker 2: You brooking Jeffrey's phone taps on the twenties