1 00:00:01,639 --> 00:00:05,560 Speaker 1: Welcome to the Restless Ones. I'm Jonathan Strickland. I've spent 2 00:00:05,640 --> 00:00:09,240 Speaker 1: the last twelve years covering technology and learning how it works, 3 00:00:09,600 --> 00:00:15,080 Speaker 1: demystifying everything from massive parallel processing to advanced robotics and 4 00:00:15,200 --> 00:00:18,319 Speaker 1: everything in between. As we stand at the beginning of 5 00:00:18,360 --> 00:00:21,919 Speaker 1: a new era of unprecedented connectivity with the rollout of 6 00:00:21,960 --> 00:00:25,560 Speaker 1: five G technology, I'm partnering with T Mobile for Business 7 00:00:25,680 --> 00:00:27,840 Speaker 1: to sit down with some of the visionary leaders in 8 00:00:27,920 --> 00:00:32,199 Speaker 1: tech across all industries, from companies like Fiat Chrysler and 9 00:00:32,320 --> 00:00:35,960 Speaker 1: United Airlines and many more that play an integral part 10 00:00:36,040 --> 00:00:38,800 Speaker 1: of our economy to get a better understanding of how 11 00:00:38,880 --> 00:00:43,680 Speaker 1: tech and connectivity will change business forever. These leaders are 12 00:00:43,720 --> 00:00:48,360 Speaker 1: the pioneers who don't follow trends. They define them. This 13 00:00:48,440 --> 00:00:58,760 Speaker 1: show is their story. They are the restless Ones. We 14 00:00:58,920 --> 00:01:01,840 Speaker 1: spent I can't even tell you weeks, probably months just 15 00:01:02,040 --> 00:01:05,920 Speaker 1: based on the meeting schedule of just talking about it, 16 00:01:06,400 --> 00:01:09,000 Speaker 1: and then I was like I'm done talking, like we're 17 00:01:09,040 --> 00:01:12,120 Speaker 1: gonna do something, because the moment you do something, and 18 00:01:12,160 --> 00:01:15,280 Speaker 1: it really doesn't matter what it is, you start to 19 00:01:15,280 --> 00:01:18,720 Speaker 1: build momentum. So our goal is if we can prove 20 00:01:18,840 --> 00:01:21,840 Speaker 1: this successful, then we can continue to build on. It's 21 00:01:21,840 --> 00:01:24,399 Speaker 1: like you've got to get that one thing done and say, 22 00:01:24,440 --> 00:01:27,280 Speaker 1: all right, we all do this together. Everyone's super proud 23 00:01:27,280 --> 00:01:30,160 Speaker 1: of the work we did. We've figured out a way 24 00:01:30,200 --> 00:01:32,280 Speaker 1: to do it. So now we've got this little playbook 25 00:01:32,319 --> 00:01:35,399 Speaker 1: and framework to work from. So doing it the first 26 00:01:35,400 --> 00:01:37,759 Speaker 1: time is hard. Second time should be a lot easier, 27 00:01:37,800 --> 00:01:39,640 Speaker 1: and then I should get easier and easier and easier. 28 00:01:45,160 --> 00:01:48,560 Speaker 1: For this episode, I sat down with Nicole Raimondo, the 29 00:01:48,600 --> 00:01:52,200 Speaker 1: Chief Information officer for the City of Carrie, North Carolina. 30 00:01:52,840 --> 00:01:55,520 Speaker 1: Carrie has earned a reputation of being a cutting edge 31 00:01:55,680 --> 00:01:59,880 Speaker 1: smart city. Located near the famous research Triangle of North Carolina. 32 00:02:00,240 --> 00:02:03,440 Speaker 1: The city has embraced the potential of the Internet of Things, 33 00:02:03,800 --> 00:02:07,800 Speaker 1: creating implementations to have a real positive impact on citizens 34 00:02:07,800 --> 00:02:11,800 Speaker 1: and visitors to carry. Nicole combines an optimistic vision with 35 00:02:11,880 --> 00:02:14,919 Speaker 1: a pragmatic approach to get real results in a world 36 00:02:14,919 --> 00:02:18,640 Speaker 1: where process and bureaucracy can be challenges on their own. 37 00:02:19,280 --> 00:02:22,120 Speaker 1: We met in North Carolina to learn more about her background, 38 00:02:22,360 --> 00:02:25,200 Speaker 1: her perspective on tech, and her vision for the connected 39 00:02:25,240 --> 00:02:29,359 Speaker 1: communities of tomorrow. She explains that the same technologies that 40 00:02:29,400 --> 00:02:32,400 Speaker 1: are changing the airline industry, as I learned from United 41 00:02:32,440 --> 00:02:36,920 Speaker 1: Airlines CTO Ravi Simambatla in our previous episode, are poised 42 00:02:36,960 --> 00:02:44,400 Speaker 1: to push our cities into the future. Nicole, thank you 43 00:02:44,520 --> 00:02:48,079 Speaker 1: so much for sitting down to talk with us. I'm curious, 44 00:02:48,280 --> 00:02:50,840 Speaker 1: so if you can cast your mind back to that 45 00:02:50,919 --> 00:02:54,000 Speaker 1: first week when you were taking on the position of 46 00:02:54,080 --> 00:02:56,640 Speaker 1: c i O, how how would you have defined what 47 00:02:56,800 --> 00:03:00,320 Speaker 1: your mission was when you first took on that role. 48 00:03:00,720 --> 00:03:02,359 Speaker 1: For me, when you talk about the first week, there 49 00:03:02,440 --> 00:03:03,720 Speaker 1: was a little bit, I'm gonna say, there was a 50 00:03:03,720 --> 00:03:07,840 Speaker 1: little bit of a shock factor in seeing that when 51 00:03:07,919 --> 00:03:11,040 Speaker 1: you go to a municipality often you don't realize how 52 00:03:11,080 --> 00:03:14,440 Speaker 1: fortunate you are in the private sector to have tools 53 00:03:14,720 --> 00:03:19,079 Speaker 1: at your disposal, money at your disposal, and often very 54 00:03:19,120 --> 00:03:24,799 Speaker 1: talented and unlimited resources. For me, that became the challenge 55 00:03:25,040 --> 00:03:28,079 Speaker 1: and the opportunity in public service. So it was how 56 00:03:28,080 --> 00:03:33,200 Speaker 1: do we change that mindset of the people that work there, 57 00:03:33,240 --> 00:03:36,240 Speaker 1: of the technology, of how to get around figuring out 58 00:03:36,640 --> 00:03:40,760 Speaker 1: better partnerships and creative opportunities so that we can make 59 00:03:41,040 --> 00:03:44,920 Speaker 1: government services much much more like private sector. Right, So, 60 00:03:45,000 --> 00:03:46,880 Speaker 1: how do you get it to think more like a startup? 61 00:03:46,920 --> 00:03:49,320 Speaker 1: How do you get to change people's lives and their 62 00:03:49,360 --> 00:03:54,680 Speaker 1: works through technology. That's fantastic. So let me ask you 63 00:03:54,840 --> 00:03:58,400 Speaker 1: about something that I know you're not crazy about the 64 00:03:59,520 --> 00:04:03,600 Speaker 1: terms more city, not a big fan. You prefer connected 65 00:04:03,600 --> 00:04:06,000 Speaker 1: city perhaps, But can you talk a little bit about 66 00:04:06,040 --> 00:04:08,720 Speaker 1: that and if you had to define a smart city, 67 00:04:08,720 --> 00:04:11,560 Speaker 1: at least in the way that perhaps it's spoken about 68 00:04:11,720 --> 00:04:15,360 Speaker 1: in general, what is your vision of that That is 69 00:04:15,400 --> 00:04:17,720 Speaker 1: a very true statement or there that you just said. 70 00:04:17,960 --> 00:04:20,159 Speaker 1: I like to call it a connected community because I 71 00:04:20,160 --> 00:04:23,599 Speaker 1: think it's more than just the technology. It's connecting people, 72 00:04:23,760 --> 00:04:28,200 Speaker 1: it's connecting the businesses, it's creating relationships. So for me, 73 00:04:28,240 --> 00:04:31,840 Speaker 1: it's all about connection, which unifies and strengths the community. 74 00:04:32,160 --> 00:04:35,240 Speaker 1: So I like to approach it that way. For me, 75 00:04:35,839 --> 00:04:40,240 Speaker 1: to make the community better is definitely leveraging technology. So 76 00:04:41,160 --> 00:04:44,240 Speaker 1: and it's going to be mostly far away for citizens 77 00:04:44,240 --> 00:04:46,880 Speaker 1: that they don't actually see it, So that's I like 78 00:04:46,960 --> 00:04:49,680 Speaker 1: to talk about it in a way that it's almost invisible, 79 00:04:49,800 --> 00:04:53,200 Speaker 1: and it's you know, it's our intelligent traffic system. It's 80 00:04:53,880 --> 00:04:57,880 Speaker 1: it's using text messaging, it's being able to access and 81 00:04:57,920 --> 00:05:00,960 Speaker 1: do things that you need to do wherever you are. 82 00:05:01,560 --> 00:05:04,599 Speaker 1: So it's sort of like a concept of pervasive computing. 83 00:05:04,880 --> 00:05:08,640 Speaker 1: Exactly something where you have that that level of access, 84 00:05:09,120 --> 00:05:11,080 Speaker 1: and not only do you have that level of access 85 00:05:11,120 --> 00:05:13,719 Speaker 1: as a citizen, then you could also say from the 86 00:05:13,720 --> 00:05:16,880 Speaker 1: flip side, you can from a city point of view, 87 00:05:17,680 --> 00:05:21,320 Speaker 1: use the technology to help make better plans for your 88 00:05:21,320 --> 00:05:24,520 Speaker 1: city moving forward. On a similar note, and we spoke 89 00:05:24,560 --> 00:05:28,680 Speaker 1: about this before the interview started. We talked about the 90 00:05:28,720 --> 00:05:31,520 Speaker 1: difference between private industry and the public sector when it 91 00:05:31,560 --> 00:05:36,000 Speaker 1: comes to actually rolling out technologies and implementing solutions. You 92 00:05:36,040 --> 00:05:40,080 Speaker 1: guys don't have the luxury an enormous test environment being 93 00:05:40,120 --> 00:05:43,000 Speaker 1: able to test all sorts of crazy things on any 94 00:05:43,040 --> 00:05:45,200 Speaker 1: sort of whim. Can you talk about what is the 95 00:05:45,200 --> 00:05:48,840 Speaker 1: process like? So we decided to leverage our campus space 96 00:05:48,920 --> 00:05:53,039 Speaker 1: here on town Hall because it has everything on a 97 00:05:53,120 --> 00:05:56,400 Speaker 1: miniature scale that's representative in the town. So we've got 98 00:05:56,680 --> 00:06:01,480 Speaker 1: a parking deck, we've got lighting, we have police and 99 00:06:01,600 --> 00:06:05,120 Speaker 1: fire and on campus, and so we started to think 100 00:06:05,120 --> 00:06:08,279 Speaker 1: about how do we leverage the space here to learn. 101 00:06:08,720 --> 00:06:11,679 Speaker 1: So we're going to be smart with our taxpayer dollars. 102 00:06:11,920 --> 00:06:13,919 Speaker 1: We're going to use it as a learning opportunity and 103 00:06:13,960 --> 00:06:17,679 Speaker 1: we're going to partner strategically with our vendors to help 104 00:06:17,800 --> 00:06:22,279 Speaker 1: us figure out um not only the right technology to use, 105 00:06:22,680 --> 00:06:26,560 Speaker 1: but how to use it. And so we've got some 106 00:06:26,720 --> 00:06:30,320 Speaker 1: amazing things on campus. We've learned a lot. We have 107 00:06:30,480 --> 00:06:34,200 Speaker 1: learned that everyone is selling a siloed product with their 108 00:06:34,240 --> 00:06:37,200 Speaker 1: own dashboard. So if you're out there, do not do that. 109 00:06:37,320 --> 00:06:40,840 Speaker 1: We don't need a thousand dashboards. Are trying to consolidate, 110 00:06:41,320 --> 00:06:44,440 Speaker 1: you know, learning about how to share data, making sure 111 00:06:44,480 --> 00:06:47,600 Speaker 1: our applications, all of open APIs they can talk to 112 00:06:47,640 --> 00:06:51,040 Speaker 1: each other, looking at security, making sure you're only capturing 113 00:06:51,040 --> 00:06:53,960 Speaker 1: the right amount of data and not all of the data. 114 00:06:54,440 --> 00:06:56,839 Speaker 1: So there must be a sort of a balancing act 115 00:06:56,880 --> 00:06:59,600 Speaker 1: to figure out in what ways do you need to 116 00:07:00,080 --> 00:07:04,560 Speaker 1: have a unified platform or interface to make things as 117 00:07:04,560 --> 00:07:07,280 Speaker 1: streamlined as possible, and in what instances do you need 118 00:07:07,320 --> 00:07:11,960 Speaker 1: something that's perhaps more granular for that particular implementation. Do 119 00:07:12,000 --> 00:07:14,600 Speaker 1: you guys go through a process when you're looking at 120 00:07:14,640 --> 00:07:18,840 Speaker 1: all these different applications and which ones should be in 121 00:07:18,840 --> 00:07:21,760 Speaker 1: a more unified UI versus something that needs to be 122 00:07:21,800 --> 00:07:24,440 Speaker 1: more stand alone. Yeah, So I mean, really we're trying 123 00:07:24,440 --> 00:07:26,720 Speaker 1: to move away from stand alone as much as possible. 124 00:07:27,120 --> 00:07:28,720 Speaker 1: We know that that's it's not going to be a 125 00:07:28,720 --> 00:07:32,080 Speaker 1: perfect world, but we will look at the data the 126 00:07:32,120 --> 00:07:34,400 Speaker 1: needs that come in, and we're trying to build data 127 00:07:34,440 --> 00:07:36,640 Speaker 1: standards around it. We want to make sure we've got 128 00:07:36,720 --> 00:07:39,000 Speaker 1: these data standards so that we can share out the 129 00:07:39,080 --> 00:07:41,960 Speaker 1: data in the right places. If you think about an 130 00:07:41,960 --> 00:07:45,680 Speaker 1: emergency services, if you know we had an incident, the 131 00:07:45,760 --> 00:07:47,760 Speaker 1: last thing we want to do is there be a 132 00:07:47,800 --> 00:07:51,720 Speaker 1: command center with fifty different screens of visualizations of data. Right, 133 00:07:51,720 --> 00:07:53,840 Speaker 1: So we want to make sure that we can put 134 00:07:53,840 --> 00:07:56,920 Speaker 1: as much of the right data into the right tools 135 00:07:56,920 --> 00:08:01,000 Speaker 1: at the right time. Well, let's talk about sort of 136 00:08:01,000 --> 00:08:04,600 Speaker 1: a specific implementation here. One of the things I read 137 00:08:04,640 --> 00:08:09,560 Speaker 1: about is how carry has deployed sensors and things like 138 00:08:09,640 --> 00:08:13,840 Speaker 1: parking spaces as well as in trash or recycling binds 139 00:08:13,880 --> 00:08:17,120 Speaker 1: in order to monitor their use. Can you talk about 140 00:08:17,160 --> 00:08:21,360 Speaker 1: those initiatives particularly and how Carrie North Carolina uses that 141 00:08:21,440 --> 00:08:25,120 Speaker 1: information to make improvements to citizens lives, maybe in ways 142 00:08:25,200 --> 00:08:30,000 Speaker 1: that that aren't necessarily apparent to the average citizen. Sure. Absolutely, 143 00:08:30,040 --> 00:08:33,520 Speaker 1: I think talking about the parking sensors is a great example, 144 00:08:33,600 --> 00:08:37,440 Speaker 1: and and really for two reasons. One is the tools 145 00:08:37,480 --> 00:08:42,439 Speaker 1: that we use. So we are using Cisco's Kinetics for 146 00:08:42,520 --> 00:08:46,520 Speaker 1: Cities platform, and we're also using Salesforce, and so we're 147 00:08:46,600 --> 00:08:48,480 Speaker 1: using that in a way that we want to be 148 00:08:48,520 --> 00:08:52,360 Speaker 1: able to tell whether one is a parking full, for example, 149 00:08:52,840 --> 00:08:56,520 Speaker 1: or the handicap spots filled and how to manage that. 150 00:08:57,040 --> 00:09:00,480 Speaker 1: And I share this one particularly because this is a 151 00:09:00,520 --> 00:09:02,760 Speaker 1: great way to talk about the relationships that we have 152 00:09:02,960 --> 00:09:06,360 Speaker 1: with these companies. So before we decided to do this 153 00:09:06,440 --> 00:09:10,560 Speaker 1: request sales we got Salesforce and Cisco together to help 154 00:09:10,640 --> 00:09:12,839 Speaker 1: us figure out how to build it so they didn't 155 00:09:12,840 --> 00:09:15,400 Speaker 1: have a connector, so Salesforce to not have a connector 156 00:09:15,400 --> 00:09:19,000 Speaker 1: into Cisco's platform, so they actually built that for us 157 00:09:19,400 --> 00:09:22,280 Speaker 1: and now it's readily available right so it's more cities 158 00:09:22,280 --> 00:09:25,080 Speaker 1: deploy Kinnectics for cities they have the ability now to 159 00:09:25,160 --> 00:09:29,199 Speaker 1: connect into Salesforce. So I think that's a great demonstration 160 00:09:29,400 --> 00:09:32,440 Speaker 1: is how we're leading the way and working with companies 161 00:09:32,440 --> 00:09:36,000 Speaker 1: to demonstrate need as well in terms for the citizen. 162 00:09:36,559 --> 00:09:38,800 Speaker 1: We're also then taking that data and sharing it out 163 00:09:38,840 --> 00:09:41,480 Speaker 1: in our open Data portal, and we have a citizen 164 00:09:41,480 --> 00:09:46,000 Speaker 1: group that will build apps around parking spaces and show 165 00:09:46,080 --> 00:09:49,320 Speaker 1: where there are needs, where there's openings. So for us, 166 00:09:49,360 --> 00:09:52,160 Speaker 1: we've also incorporated that with meeting the needs of our 167 00:09:52,200 --> 00:09:54,960 Speaker 1: citizens by letting them help us, so we don't need 168 00:09:55,000 --> 00:09:56,920 Speaker 1: to build an app if they're going to help do 169 00:09:57,000 --> 00:09:58,920 Speaker 1: this for us, we just need to make that data 170 00:09:59,040 --> 00:10:02,520 Speaker 1: available and so we've got a great relationship with our 171 00:10:02,520 --> 00:10:05,160 Speaker 1: citizens in order to do that. So you have a 172 00:10:05,320 --> 00:10:09,000 Speaker 1: rapid iteration as well, because again, like when your user 173 00:10:09,040 --> 00:10:11,559 Speaker 1: group are the people who are actually building the stuff, 174 00:10:12,120 --> 00:10:14,720 Speaker 1: it really you really see that that that kind of 175 00:10:14,760 --> 00:10:19,520 Speaker 1: open source approach almost to discovering, uh, the strengths and 176 00:10:19,600 --> 00:10:23,080 Speaker 1: weaknesses of any given approach and being able to improve 177 00:10:23,160 --> 00:10:26,800 Speaker 1: upon that very quickly, which I think is is a 178 00:10:26,840 --> 00:10:30,480 Speaker 1: fantastic model. I think that's really exciting Nicole. One of 179 00:10:30,520 --> 00:10:33,479 Speaker 1: the things we've talked about a lot here are sensors, 180 00:10:33,520 --> 00:10:37,040 Speaker 1: Internet of things, this idea of technologies that we can 181 00:10:37,080 --> 00:10:41,040 Speaker 1: deploy in the real world and they're either actuating, they're 182 00:10:41,080 --> 00:10:44,040 Speaker 1: creating some sort of action, whether it's data driven or 183 00:10:44,440 --> 00:10:47,040 Speaker 1: physical action out in the real world, or they're gathering data, 184 00:10:47,160 --> 00:10:50,280 Speaker 1: or they're doing some combination of both. But underlying that 185 00:10:50,360 --> 00:10:55,080 Speaker 1: obviously is connectivity. This this ability for these different pieces 186 00:10:55,200 --> 00:10:59,000 Speaker 1: of an overall holistic system to communicate with one another. 187 00:10:59,040 --> 00:11:03,960 Speaker 1: Without that communication scan they're they're meaningless they're they're useless 188 00:11:04,080 --> 00:11:06,680 Speaker 1: if you have to go out to the location. So 189 00:11:07,400 --> 00:11:11,439 Speaker 1: presumably the rollout of five G, where we're getting incredible 190 00:11:11,600 --> 00:11:15,720 Speaker 1: data throughput speeds, we're getting a lot of ability to 191 00:11:15,760 --> 00:11:19,040 Speaker 1: do things like edge computing in an unprecedented way. That 192 00:11:19,120 --> 00:11:22,080 Speaker 1: must be very exciting to you as well. By having 193 00:11:22,120 --> 00:11:26,080 Speaker 1: five G in place everywhere, you know, the ability to 194 00:11:26,320 --> 00:11:28,600 Speaker 1: build off of it and use it in places that 195 00:11:28,640 --> 00:11:32,160 Speaker 1: maybe you couldn't use it before kind of equalizes the 196 00:11:32,200 --> 00:11:34,840 Speaker 1: playing fields. Like you think about it in terms of 197 00:11:35,200 --> 00:11:37,360 Speaker 1: you know, you move right outside of carry and you 198 00:11:37,640 --> 00:11:40,200 Speaker 1: get fairly rural, so you think about it in farming 199 00:11:40,400 --> 00:11:43,280 Speaker 1: and all of the technology needs that they now have 200 00:11:43,640 --> 00:11:45,480 Speaker 1: that they didn't have before, and now we need to 201 00:11:45,520 --> 00:11:48,520 Speaker 1: make sure that we've provide that basic infrastructure so that 202 00:11:48,600 --> 00:11:51,960 Speaker 1: almost evens out the playing field no matter where you are. Yeah, 203 00:11:52,000 --> 00:11:54,760 Speaker 1: I remember when the Internet of Things was first being 204 00:11:54,760 --> 00:11:59,240 Speaker 1: talked about as potentially billions and billions of sensors being 205 00:11:59,559 --> 00:12:02,440 Speaker 1: connected to a network, and the question that a lot 206 00:12:02,520 --> 00:12:05,320 Speaker 1: of people were asking, how the heck do we support 207 00:12:05,400 --> 00:12:08,280 Speaker 1: all of that? How do we have a system in 208 00:12:08,360 --> 00:12:12,079 Speaker 1: place that can handle even the small data packets you're 209 00:12:12,120 --> 00:12:14,520 Speaker 1: just talking about, You know the basis of numbers. With 210 00:12:14,600 --> 00:12:16,559 Speaker 1: the number of sensors out there, how do we make 211 00:12:16,600 --> 00:12:19,360 Speaker 1: sure that we have the system that can support all this. 212 00:12:19,640 --> 00:12:22,400 Speaker 1: I think that five G is really going to provide 213 00:12:22,440 --> 00:12:25,679 Speaker 1: that for us. Let's envision that world. What do you 214 00:12:25,720 --> 00:12:30,920 Speaker 1: think the perfect day would be for you? A perfect 215 00:12:31,000 --> 00:12:33,280 Speaker 1: day for me, I'd like to be able to come 216 00:12:33,400 --> 00:12:37,600 Speaker 1: to my office no traffic. I think about the perfect 217 00:12:37,720 --> 00:12:40,440 Speaker 1: day where the technology is seamless. You don't see it, right, 218 00:12:40,480 --> 00:12:43,280 Speaker 1: I'm being rerouted to the right way, so I'm going 219 00:12:43,320 --> 00:12:47,880 Speaker 1: around traffic. Um. Perhaps there's an emergency vehicle coming and 220 00:12:47,920 --> 00:12:50,679 Speaker 1: I know where it's coming. I'm not looking around. Um. 221 00:12:50,960 --> 00:12:54,800 Speaker 1: You think about all those little intersections, if where a 222 00:12:54,840 --> 00:12:58,320 Speaker 1: split second can make a difference, um, in a life. 223 00:12:58,640 --> 00:13:01,200 Speaker 1: So I really think about it that way. I also 224 00:13:01,240 --> 00:13:05,680 Speaker 1: think about five beyond Kerry, right. I think it's really 225 00:13:05,760 --> 00:13:08,400 Speaker 1: important that we talk about it. You know, we we 226 00:13:08,480 --> 00:13:12,559 Speaker 1: see it, see the commercials for it for five gen nationwide, 227 00:13:12,559 --> 00:13:14,600 Speaker 1: but I don't think we're really talking about what that 228 00:13:14,679 --> 00:13:21,080 Speaker 1: means or how we get there. That means municipalities, states, counties, 229 00:13:21,120 --> 00:13:26,640 Speaker 1: everybody working together to build out this service solution that 230 00:13:26,720 --> 00:13:29,920 Speaker 1: we're all going to benefit from. I think those conversations 231 00:13:30,240 --> 00:13:32,840 Speaker 1: are starting to happen in small pockets, but I think 232 00:13:32,880 --> 00:13:35,640 Speaker 1: that's really where we need to start talking because we 233 00:13:35,679 --> 00:13:39,520 Speaker 1: can build out this amazing network, but if we're not 234 00:13:39,640 --> 00:13:42,679 Speaker 1: leveraging it to its full potential, then what's the purpose. 235 00:13:42,840 --> 00:13:45,439 Speaker 1: And I think we're at this little crossroads where we 236 00:13:46,080 --> 00:13:48,120 Speaker 1: get it on our own, little kind of micro scale, 237 00:13:48,160 --> 00:13:51,120 Speaker 1: but we're not thinking about it on that regional level, 238 00:13:51,200 --> 00:13:54,080 Speaker 1: and that's really where we're going to gain, um all 239 00:13:54,120 --> 00:13:57,480 Speaker 1: of the great benefits as we start to build it out. Nicole. 240 00:13:57,520 --> 00:14:01,000 Speaker 1: What I find so inspiring about your effective is that 241 00:14:01,080 --> 00:14:05,040 Speaker 1: I'm seeing two different approaches to a world that I 242 00:14:05,080 --> 00:14:07,520 Speaker 1: really want to live in. Uh. Those two different approaches 243 00:14:07,559 --> 00:14:11,160 Speaker 1: being where you feel like it's almost like reality is 244 00:14:11,280 --> 00:14:15,200 Speaker 1: catering to you, that things are anticipating your needs. And 245 00:14:15,240 --> 00:14:18,480 Speaker 1: on the flip side, because it's not just catering to you, 246 00:14:18,960 --> 00:14:23,760 Speaker 1: it's catering to everybody else too. It's streamlining processes in 247 00:14:23,760 --> 00:14:27,440 Speaker 1: a way that makes a group improvement. Right. It's not 248 00:14:27,480 --> 00:14:31,520 Speaker 1: just for the individual, it's for the entire community. And 249 00:14:31,600 --> 00:14:34,920 Speaker 1: that's what I think is so exciting about your vision 250 00:14:35,080 --> 00:14:39,480 Speaker 1: of the future. And Uh, why, like I said, I 251 00:14:39,520 --> 00:14:42,320 Speaker 1: want a lot of leaders to share that to see 252 00:14:42,360 --> 00:14:45,480 Speaker 1: that that sort of vision come to fruition. Will come 253 00:14:45,520 --> 00:14:49,440 Speaker 1: back to talking about connected cities with Nicole Ramundo of Carrie, 254 00:14:49,480 --> 00:14:52,040 Speaker 1: North Carolina in just a moment, But first let's take 255 00:14:52,160 --> 00:14:58,040 Speaker 1: a quick break. You know who you are, A boundary pusher, 256 00:14:58,400 --> 00:15:01,160 Speaker 1: a big thinker in the relentless pursuit of the next 257 00:15:01,200 --> 00:15:04,800 Speaker 1: big innovation for your business. 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Learn more at T mobile 267 00:15:34,520 --> 00:15:38,480 Speaker 1: for Business dot com. The future is closer than you think, 268 00:15:38,760 --> 00:15:41,040 Speaker 1: and it all starts in the palm of your hand. 269 00:15:41,480 --> 00:15:44,760 Speaker 1: You've heard the news five G is here, but what 270 00:15:44,840 --> 00:15:48,440 Speaker 1: does that really mean? How will it impact you? In 271 00:15:48,480 --> 00:15:51,400 Speaker 1: this I Heart series This Time Tomorrow presented by t 272 00:15:51,560 --> 00:15:55,520 Speaker 1: Mobile for Business. Join hosts os Volition and Cara Price 273 00:15:55,640 --> 00:15:58,480 Speaker 1: as they walk us through a mobile revolution that will 274 00:15:58,480 --> 00:16:01,320 Speaker 1: start to change the future of business and the way 275 00:16:01,320 --> 00:16:04,760 Speaker 1: we interact with the world around us. From environmental science 276 00:16:04,800 --> 00:16:10,160 Speaker 1: to law enforcement, entertainment, healthcare, and travel, innovation is coming. 277 00:16:10,800 --> 00:16:13,480 Speaker 1: Join them as they explore how this revolution could impact 278 00:16:13,520 --> 00:16:16,880 Speaker 1: your life and give you new ways to connect and engage. 279 00:16:17,320 --> 00:16:19,800 Speaker 1: This Time Tomorrow is now available on the i Heart 280 00:16:19,840 --> 00:16:25,800 Speaker 1: Radio app or wherever you listen to podcasts. Let's say, 281 00:16:25,960 --> 00:16:27,840 Speaker 1: what are some of the goals that you have defined 282 00:16:27,880 --> 00:16:33,240 Speaker 1: for yourself because obviously this implementing technology is a way 283 00:16:33,240 --> 00:16:36,000 Speaker 1: of solving a problem. But what are some of the 284 00:16:36,080 --> 00:16:39,760 Speaker 1: challenges that you initially identified where the technology helped you 285 00:16:40,480 --> 00:16:44,600 Speaker 1: achieve your goal. So I've had some some big goals 286 00:16:44,680 --> 00:16:47,960 Speaker 1: of some little goals. Um, we've got challenges all over 287 00:16:48,000 --> 00:16:51,560 Speaker 1: the place, I think. Um, so you know and carry 288 00:16:51,600 --> 00:16:53,520 Speaker 1: we do. We do a lot of journey mapping, right, 289 00:16:53,560 --> 00:16:56,600 Speaker 1: so we think about the day in the life of 290 00:16:56,640 --> 00:16:58,960 Speaker 1: a citizen and we literally will walk through from the 291 00:16:59,040 --> 00:17:01,400 Speaker 1: moment that you get a different scenarios, whether you're going 292 00:17:02,040 --> 00:17:06,800 Speaker 1: to work or you're traveling, pass through, carry into another municipality, 293 00:17:06,920 --> 00:17:09,840 Speaker 1: and we think about where are there touch points that 294 00:17:09,920 --> 00:17:13,399 Speaker 1: we could make your life better. Traffic system is a 295 00:17:13,440 --> 00:17:16,919 Speaker 1: perfect example where the choke points and we know that 296 00:17:16,960 --> 00:17:22,840 Speaker 1: there's issues with lack of connectivity between communication, whether it's police, fire, 297 00:17:22,840 --> 00:17:26,879 Speaker 1: and different communities or not. And same with it intelligent 298 00:17:26,880 --> 00:17:29,200 Speaker 1: traffic system. So to start to think about a world 299 00:17:29,400 --> 00:17:33,560 Speaker 1: that is connected outside the boundaries of your community. The 300 00:17:33,640 --> 00:17:36,200 Speaker 1: last time I checked, Carrie didn't have any physical walls, 301 00:17:36,720 --> 00:17:40,840 Speaker 1: and so you're traveling through communities. So I think that's 302 00:17:40,880 --> 00:17:43,359 Speaker 1: kind of the next level that we all need to 303 00:17:43,359 --> 00:17:45,240 Speaker 1: start thinking about, is how do we do this on 304 00:17:45,280 --> 00:17:48,000 Speaker 1: a much broader scale. For me, that's going to be 305 00:17:48,040 --> 00:17:51,160 Speaker 1: the greatest impact. Right, So instead of it just being 306 00:17:51,400 --> 00:17:55,320 Speaker 1: kind of a siloed example where everyone's saying, man, I 307 00:17:55,400 --> 00:17:58,520 Speaker 1: love going through Carry, everything is so well integrated that 308 00:17:58,600 --> 00:18:02,240 Speaker 1: the experience is so seen unless it's invisible for most 309 00:18:02,480 --> 00:18:04,480 Speaker 1: of the time. But that's exactly the way you want it. 310 00:18:04,480 --> 00:18:06,680 Speaker 1: But then as soon as I leave Carry, the real 311 00:18:06,760 --> 00:18:10,400 Speaker 1: world comes crashing down. You don't want Carry to become ours. 312 00:18:10,440 --> 00:18:12,359 Speaker 1: You know, you start by thinking about you get a 313 00:18:12,400 --> 00:18:14,800 Speaker 1: break down your internal silos. So so you've got internal 314 00:18:14,840 --> 00:18:17,360 Speaker 1: departments that now need to work together. So they think 315 00:18:17,400 --> 00:18:20,359 Speaker 1: about the end to end process of where can we 316 00:18:20,400 --> 00:18:24,000 Speaker 1: automate systems there, Where can we leverage technology and sensors 317 00:18:24,040 --> 00:18:26,360 Speaker 1: and all of these things, gather the right amount of data, 318 00:18:26,440 --> 00:18:31,640 Speaker 1: make intelligent decisions, get everyone out of their little thiefdoms sometimes, right, 319 00:18:31,720 --> 00:18:34,119 Speaker 1: you really gotta work together. And then how do you 320 00:18:34,200 --> 00:18:38,000 Speaker 1: do that on with communities? So you start to to 321 00:18:38,119 --> 00:18:41,760 Speaker 1: kind of move it out. Um. You know, I always 322 00:18:41,760 --> 00:18:44,679 Speaker 1: share that. I joke and say, it's really all just 323 00:18:44,680 --> 00:18:48,639 Speaker 1: about making my life better, right, So I think we 324 00:18:48,720 --> 00:18:51,360 Speaker 1: do a phenomenal job and carry. I I personally don't 325 00:18:51,400 --> 00:18:54,119 Speaker 1: live and carry, So I drive to work from another community. 326 00:18:54,200 --> 00:18:57,080 Speaker 1: My children go to school and Raleigh, so they go 327 00:18:57,160 --> 00:18:59,760 Speaker 1: to school in different community. And then you know, like 328 00:19:00,000 --> 00:19:03,000 Speaker 1: the other person, I'm running them around, um to sports 329 00:19:03,080 --> 00:19:06,520 Speaker 1: activities in another community. And and I joke saying it's 330 00:19:06,520 --> 00:19:09,080 Speaker 1: about my life, but I think my life is everyone's life, right. 331 00:19:09,320 --> 00:19:12,840 Speaker 1: Very few of us stay in the community that we're in, 332 00:19:13,560 --> 00:19:16,680 Speaker 1: and so when you talk about making lives better, it's 333 00:19:16,840 --> 00:19:20,600 Speaker 1: much bigger than the community that you're in. And I 334 00:19:20,640 --> 00:19:24,600 Speaker 1: think and carry we understand that. So we understand the 335 00:19:24,760 --> 00:19:28,439 Speaker 1: value of that from a regional perspective, so we're really 336 00:19:28,440 --> 00:19:31,960 Speaker 1: working hard with partners in other communities. We've got a 337 00:19:31,960 --> 00:19:36,679 Speaker 1: project around stormwater that we're working regionally to come together 338 00:19:36,720 --> 00:19:39,240 Speaker 1: because we know that that's not an issue just within 339 00:19:39,720 --> 00:19:41,919 Speaker 1: our location, and we want to be able to notify 340 00:19:41,920 --> 00:19:44,080 Speaker 1: our neighbors of any storm owner issues and hope that 341 00:19:44,119 --> 00:19:46,960 Speaker 1: they can notify us as well. So I think we've 342 00:19:47,000 --> 00:19:50,000 Speaker 1: got a good start. There's a lot of challenges with that, 343 00:19:50,880 --> 00:19:55,200 Speaker 1: mostly around figuring out data sharing and figuring out how 344 00:19:55,200 --> 00:19:58,760 Speaker 1: to make some standardizations around that and what that looks 345 00:19:58,840 --> 00:20:02,520 Speaker 1: like and owners up of data or or not owning it. 346 00:20:02,800 --> 00:20:07,280 Speaker 1: There's definitely challenges there, but the opportunities far away any 347 00:20:07,320 --> 00:20:10,440 Speaker 1: of the challenges because this is not something we necessarily 348 00:20:10,440 --> 00:20:12,960 Speaker 1: see in other industries. You know, you often see in 349 00:20:13,119 --> 00:20:16,480 Speaker 1: a business where everything is you know, mostly owned within 350 00:20:16,600 --> 00:20:20,040 Speaker 1: one entity or maybe a parent company, a holding company 351 00:20:20,080 --> 00:20:22,000 Speaker 1: or something. They can get complicated, but it's not as 352 00:20:22,000 --> 00:20:28,920 Speaker 1: complicated as having different municipalities, each with their own bureaucracies, 353 00:20:29,320 --> 00:20:31,800 Speaker 1: each with their own list of vendors that they might 354 00:20:31,800 --> 00:20:35,119 Speaker 1: be working with, having to find out are all of 355 00:20:35,160 --> 00:20:38,920 Speaker 1: these technologies compatible. If they're not compatible, are there ways 356 00:20:38,960 --> 00:20:40,720 Speaker 1: to bridge between them. So these are the sort of 357 00:20:40,800 --> 00:20:47,520 Speaker 1: challenges you face. I assume correct on many levels every day. Yeah, 358 00:20:47,520 --> 00:20:50,320 Speaker 1: for sure. I mean we deal with that internally as well. 359 00:20:50,440 --> 00:20:52,520 Speaker 1: I think when I got here four years ago, we 360 00:20:52,600 --> 00:20:56,520 Speaker 1: had two hundred siloed applications, right, not a lot talking 361 00:20:56,560 --> 00:20:59,960 Speaker 1: to each other. We've since moved to a platform strap 362 00:21:00,200 --> 00:21:02,600 Speaker 1: g We've got a great start. We've got a long 363 00:21:02,640 --> 00:21:05,720 Speaker 1: way to go. But for us, you know, I talked 364 00:21:05,720 --> 00:21:08,520 Speaker 1: about the stormwater. I use that as an example because 365 00:21:10,520 --> 00:21:13,560 Speaker 1: we collectively decided that's what we're gonna do, and we're 366 00:21:13,560 --> 00:21:16,199 Speaker 1: going to do something together and we're gonna move forward. 367 00:21:16,280 --> 00:21:18,359 Speaker 1: And we said, I said, we're gonna do stormwater. It's 368 00:21:18,359 --> 00:21:20,480 Speaker 1: something we all have the issue with and we can 369 00:21:20,480 --> 00:21:23,600 Speaker 1: relate to, and since then everyone is rallied. Sometimes it 370 00:21:23,680 --> 00:21:26,160 Speaker 1: just needs someone to say this is what we're doing 371 00:21:26,480 --> 00:21:30,960 Speaker 1: and get things moving forward. Now, figuring out data dictionaries, 372 00:21:31,000 --> 00:21:32,840 Speaker 1: how we're going to share the data, all of the 373 00:21:32,880 --> 00:21:35,560 Speaker 1: details is the hard work behind it. But it's just 374 00:21:35,640 --> 00:21:38,960 Speaker 1: figuring out what is the data that we need and 375 00:21:39,000 --> 00:21:40,879 Speaker 1: then how can we share that back and forth. So 376 00:21:40,920 --> 00:21:44,280 Speaker 1: in this case, it was really the element of leadership 377 00:21:44,320 --> 00:21:47,000 Speaker 1: that was necessary to get the ball rolling to the 378 00:21:47,040 --> 00:21:50,000 Speaker 1: point where we could have these discussions. That's something I 379 00:21:50,000 --> 00:21:53,920 Speaker 1: think that is applicable across any industry, not not only 380 00:21:53,960 --> 00:21:56,840 Speaker 1: the public sector. Yeah, you know, and it's interesting because 381 00:21:57,000 --> 00:21:59,560 Speaker 1: there is you know, new working government. You work here 382 00:21:59,600 --> 00:22:02,480 Speaker 1: because you want to make a difference. So there is 383 00:22:02,560 --> 00:22:06,800 Speaker 1: that collective mentality of the folks that we got together, 384 00:22:07,080 --> 00:22:09,840 Speaker 1: you know, from all these different municipalities and from the state. 385 00:22:10,160 --> 00:22:12,399 Speaker 1: They want to make a difference. So it's not the 386 00:22:12,560 --> 00:22:17,800 Speaker 1: want to do it, it's the is it a priority? 387 00:22:18,000 --> 00:22:21,480 Speaker 1: Do I have the resources? What is any of the 388 00:22:21,640 --> 00:22:24,640 Speaker 1: political bureaucracy that I'm going to have to go through? 389 00:22:24,840 --> 00:22:27,480 Speaker 1: I can't even tell you. Weeks, probably months, right, just 390 00:22:27,640 --> 00:22:31,480 Speaker 1: based on the meeting schedule of just talking about it, 391 00:22:32,040 --> 00:22:34,440 Speaker 1: and then I was like, I'm done talking, like we're 392 00:22:34,440 --> 00:22:37,520 Speaker 1: gonna do something, because the moment you do something, and 393 00:22:37,560 --> 00:22:40,679 Speaker 1: it really doesn't matter what it is, you start to 394 00:22:40,720 --> 00:22:44,160 Speaker 1: build momentum. So our goal is if we can prove 395 00:22:44,240 --> 00:22:47,159 Speaker 1: this successful, then we can continue to build on it, 396 00:22:47,240 --> 00:22:49,560 Speaker 1: like you've got to get that one thing done and 397 00:22:49,600 --> 00:22:52,400 Speaker 1: say all right, we all do this together. Everyone's super 398 00:22:52,440 --> 00:22:55,399 Speaker 1: proud of the work we did. We've figured out a 399 00:22:55,400 --> 00:22:57,200 Speaker 1: way to do it. So now we've got this little 400 00:22:57,200 --> 00:23:00,520 Speaker 1: playbook and framework to work from. So doing it the 401 00:23:00,560 --> 00:23:03,199 Speaker 1: first time is hard. Second time should be a lot easier, 402 00:23:03,200 --> 00:23:05,040 Speaker 1: and then I should get easier and easier and easier. 403 00:23:05,640 --> 00:23:08,720 Speaker 1: But taking those first steps and just saying you're doing it, 404 00:23:08,720 --> 00:23:11,439 Speaker 1: it's hard. But I will say the commitment of the 405 00:23:11,440 --> 00:23:14,879 Speaker 1: folks that are working on it has been tremendous, and 406 00:23:14,920 --> 00:23:19,760 Speaker 1: they are doing this outside of their priority workload. We've 407 00:23:19,760 --> 00:23:22,320 Speaker 1: talked a lot about these sort of big, big ideas. 408 00:23:22,640 --> 00:23:24,879 Speaker 1: Sometimes it's hard to even talk about these because the 409 00:23:24,920 --> 00:23:27,879 Speaker 1: ideas are so big and they they they span so 410 00:23:27,920 --> 00:23:32,600 Speaker 1: many different concepts that the terms start to become meaningless. 411 00:23:32,640 --> 00:23:35,040 Speaker 1: Like smart cities, I would argue, becomes one of those, right, 412 00:23:35,119 --> 00:23:39,600 Speaker 1: because what does that actually mean? So, uh, what do 413 00:23:39,640 --> 00:23:42,960 Speaker 1: you think are some of the aspects of a connected 414 00:23:43,000 --> 00:23:46,720 Speaker 1: community of the way technology is being implemented that people 415 00:23:46,800 --> 00:23:50,120 Speaker 1: are not talking about, but you see as being particularly 416 00:23:50,240 --> 00:23:52,800 Speaker 1: interesting for me personally. It's the goal of moving beyond 417 00:23:52,800 --> 00:23:54,760 Speaker 1: the city. So I mean, I can talk about Carrie 418 00:23:54,840 --> 00:23:58,280 Speaker 1: for sure, but I think the greatest impact is going 419 00:23:58,320 --> 00:24:01,159 Speaker 1: to be when we start moving beyond the city. I 420 00:24:01,200 --> 00:24:03,920 Speaker 1: think five g's enabler for that. I think that as 421 00:24:04,000 --> 00:24:08,040 Speaker 1: long as we start to connect together, the possibilities then 422 00:24:08,080 --> 00:24:13,200 Speaker 1: become limitless. What people develop on these solutions yet to 423 00:24:13,240 --> 00:24:17,040 Speaker 1: be determined. I think we'll be fascinating, UM, the way 424 00:24:17,040 --> 00:24:21,080 Speaker 1: that we can partner with our other municipalities, UM, the 425 00:24:21,160 --> 00:24:25,560 Speaker 1: data sharing between us, I think will be interesting moving 426 00:24:25,560 --> 00:24:29,679 Speaker 1: away from those silos. UM. For for Carrie individually, Right, 427 00:24:29,720 --> 00:24:31,679 Speaker 1: we always talk about, like I think most people do, 428 00:24:31,800 --> 00:24:34,119 Speaker 1: like what is what's the Amazon experience? And how do 429 00:24:34,160 --> 00:24:37,120 Speaker 1: we how do we give that to our citizens? So 430 00:24:37,160 --> 00:24:39,200 Speaker 1: how do we we talk about how do you live 431 00:24:39,880 --> 00:24:43,080 Speaker 1: in your day to day life and interact with technology? 432 00:24:43,680 --> 00:24:47,240 Speaker 1: So for example, UM, actually even this morning, I got 433 00:24:47,320 --> 00:24:50,679 Speaker 1: a reminder about a dentist appointment, So why aren't we 434 00:24:50,720 --> 00:24:55,240 Speaker 1: sending out reminders about scheduling a UM inspection and letting 435 00:24:55,280 --> 00:24:57,639 Speaker 1: them know who's coming to the house and at what time. 436 00:24:57,920 --> 00:24:59,879 Speaker 1: So all of these things were so used to and 437 00:25:00,000 --> 00:25:02,920 Speaker 1: our personal life that have just become almost the commodity services. 438 00:25:03,000 --> 00:25:05,320 Speaker 1: Now I think that's the direction that we need to 439 00:25:05,359 --> 00:25:08,240 Speaker 1: go in. Yeah, yeah, I can see where that would 440 00:25:08,240 --> 00:25:11,439 Speaker 1: be a big It's interesting too, because now we're talking about, 441 00:25:11,720 --> 00:25:14,840 Speaker 1: you know, challenges that are are again more on the 442 00:25:15,000 --> 00:25:18,879 Speaker 1: sociological side than on the technological side. And uh, and 443 00:25:18,960 --> 00:25:20,320 Speaker 1: a lot of the people I talked to, you know, 444 00:25:20,320 --> 00:25:22,600 Speaker 1: they're very firmly focused on how do we get the 445 00:25:22,600 --> 00:25:26,800 Speaker 1: technology to work? And you're thinking also, not just on 446 00:25:26,920 --> 00:25:29,480 Speaker 1: that aspect, but how do we get it to work 447 00:25:29,480 --> 00:25:32,919 Speaker 1: in the real world, in in real use cases, in 448 00:25:32,920 --> 00:25:37,920 Speaker 1: a way that provides actual value to citizens and that 449 00:25:38,080 --> 00:25:42,640 Speaker 1: our value to the to the city itself. So let 450 00:25:42,680 --> 00:25:46,080 Speaker 1: me ask you. Let's say that we're looking maybe a 451 00:25:46,240 --> 00:25:50,119 Speaker 1: year ahead, a year ahead, we're getting we're getting into 452 00:25:50,160 --> 00:25:54,600 Speaker 1: that realm where five G is now available in in 453 00:25:54,800 --> 00:25:58,239 Speaker 1: areas you've got, you've got some new capabilities. What are 454 00:25:58,280 --> 00:26:01,600 Speaker 1: you excited about? For me? I think I'm excited about 455 00:26:01,640 --> 00:26:05,400 Speaker 1: being able to leverage the speed of five G and 456 00:26:05,600 --> 00:26:07,280 Speaker 1: the way that we'll be able to do that and 457 00:26:07,320 --> 00:26:10,439 Speaker 1: start moving away from these individual use cases that we 458 00:26:10,520 --> 00:26:14,080 Speaker 1: talk about and connecting them all together. You know, we 459 00:26:14,080 --> 00:26:17,680 Speaker 1: are actually the other day talking about flooding, and let's 460 00:26:17,760 --> 00:26:20,320 Speaker 1: run a test of that now, and then run a 461 00:26:20,359 --> 00:26:23,000 Speaker 1: test of that on five G right, and see what 462 00:26:23,119 --> 00:26:26,600 Speaker 1: the difference is, because I I think it'll be amazing. 463 00:26:27,160 --> 00:26:29,000 Speaker 1: And right now I don't know that anybody's doing that 464 00:26:29,080 --> 00:26:31,760 Speaker 1: with data to understand, because I think they just think, well, 465 00:26:32,119 --> 00:26:34,399 Speaker 1: it's faster. Well what is faster and what does that 466 00:26:34,440 --> 00:26:38,960 Speaker 1: mean in saving lives? And what does that mean? Um inconvenience? 467 00:26:39,320 --> 00:26:42,640 Speaker 1: You know, I think about we're all really busy people, UM. 468 00:26:42,680 --> 00:26:45,600 Speaker 1: So I think about the speed and the way that 469 00:26:45,640 --> 00:26:48,119 Speaker 1: we use technology. But I think it's going to be 470 00:26:48,160 --> 00:26:52,080 Speaker 1: interesting to look at like this comparison of like the 471 00:26:52,160 --> 00:26:58,000 Speaker 1: world today in the world tomorrow. So imagine you're fifteen 472 00:26:58,080 --> 00:27:00,000 Speaker 1: years in the future. I'm not asking you to describe 473 00:27:00,040 --> 00:27:02,800 Speaker 1: the world, but fifteen years from now, what do you think, 474 00:27:03,440 --> 00:27:06,960 Speaker 1: assuming that we get these great rollouts of various technologies, 475 00:27:07,240 --> 00:27:11,359 Speaker 1: what would be an ideal situation for you? And it 476 00:27:11,359 --> 00:27:14,360 Speaker 1: can be something small or it can be as grandiose 477 00:27:14,400 --> 00:27:19,720 Speaker 1: as you like. Interesting, that's a big question. I don't 478 00:27:19,800 --> 00:27:22,840 Speaker 1: I don't mess with the small ones. So I think 479 00:27:22,840 --> 00:27:26,080 Speaker 1: about tasks that I do that our mundane for me. 480 00:27:26,240 --> 00:27:29,080 Speaker 1: Even even when I think about let's say I'm still here, 481 00:27:29,640 --> 00:27:34,600 Speaker 1: folks um doing tasks that can be they can be elevated. 482 00:27:35,000 --> 00:27:38,199 Speaker 1: So I think about roles changing a lot. So I 483 00:27:38,200 --> 00:27:41,240 Speaker 1: don't know if I necessarily think about some big technology 484 00:27:41,640 --> 00:27:46,840 Speaker 1: UM impact as opposed to thinking about how folks UM 485 00:27:46,960 --> 00:27:51,480 Speaker 1: leverage the ability to learn new technologies to advance their 486 00:27:51,520 --> 00:27:54,159 Speaker 1: career and advance what they do. When you think the 487 00:27:54,320 --> 00:27:58,520 Speaker 1: very basic, simplistic the way we UM pick up trash 488 00:27:58,760 --> 00:28:04,359 Speaker 1: and how we can elevate skills of those folks through 489 00:28:04,400 --> 00:28:07,879 Speaker 1: the use of technology is incredibly powerful when you're lifting 490 00:28:07,920 --> 00:28:11,160 Speaker 1: up a whole community. And so I really see that 491 00:28:11,480 --> 00:28:16,200 Speaker 1: to me as UM. I think my aspirational inspirational fifteen 492 00:28:16,280 --> 00:28:20,360 Speaker 1: years from now, where we've got a much higher educated 493 00:28:20,600 --> 00:28:23,639 Speaker 1: UM workforce that's doing things that they never thought that 494 00:28:23,680 --> 00:28:28,920 Speaker 1: they could do possible, regardless of their educational background. UM, 495 00:28:28,960 --> 00:28:31,840 Speaker 1: I think it's an equalizer. I really truly believe that 496 00:28:31,880 --> 00:28:34,399 Speaker 1: technology is an equalizer. I love it. It's like a 497 00:28:34,440 --> 00:28:37,040 Speaker 1: Star Trek future where you've got the point where you 498 00:28:37,119 --> 00:28:41,160 Speaker 1: have the freedom and the opportunity and the support to 499 00:28:41,400 --> 00:28:46,080 Speaker 1: pursue things that otherwise would just be a dream. Correct. 500 00:28:46,320 --> 00:28:49,600 Speaker 1: That's fantastic. That's a lovely story. I love it, and 501 00:28:49,640 --> 00:28:54,240 Speaker 1: I love that we've we've really looked at this intricate 502 00:28:55,080 --> 00:29:03,160 Speaker 1: symbiosis between the technology, the connectivity, and and ultimately the 503 00:29:03,200 --> 00:29:06,360 Speaker 1: impact on people, UH in a in a very holistic 504 00:29:06,440 --> 00:29:09,760 Speaker 1: way as opposed to use the term silo. Like usually, 505 00:29:09,800 --> 00:29:14,959 Speaker 1: we view these insitments to fascinating. Thank you, thanks for 506 00:29:15,000 --> 00:29:19,480 Speaker 1: having much. This has been fascinating. I think Nicole's vision 507 00:29:19,560 --> 00:29:24,080 Speaker 1: for communities is inspiring. She acknowledges that implementing solutions in 508 00:29:24,120 --> 00:29:27,280 Speaker 1: the public sector can be tough, even when you can 509 00:29:27,320 --> 00:29:30,720 Speaker 1: identify the best technology to achieve your goals. But she 510 00:29:30,800 --> 00:29:34,520 Speaker 1: also points out that with leadership and collaboration, you can 511 00:29:34,520 --> 00:29:38,120 Speaker 1: get buy in from the community and real change is possible. 512 00:29:38,640 --> 00:29:42,000 Speaker 1: Using connectivity to transform the Internet of Things from a 513 00:29:42,080 --> 00:29:46,040 Speaker 1: buzzword into a real world asset is going to transform 514 00:29:46,120 --> 00:29:49,840 Speaker 1: not just our cities, but also industry and the future. 515 00:29:49,960 --> 00:29:53,440 Speaker 1: Five G network will provide the speed, data throughput, and 516 00:29:53,520 --> 00:29:56,880 Speaker 1: low latency that can turn promise and potential into our 517 00:29:56,960 --> 00:30:01,440 Speaker 1: everyday reality. In our next episode, we'll meet with Rob Carter, 518 00:30:01,640 --> 00:30:04,800 Speaker 1: the chief Technology Officer of fed X, will learn how 519 00:30:04,880 --> 00:30:08,640 Speaker 1: five G connectivity and evolving technologies are setting the stage 520 00:30:08,680 --> 00:30:12,120 Speaker 1: for the next era of logistics and transportation. Be sure 521 00:30:12,160 --> 00:30:15,200 Speaker 1: to join us for the next episode of The Restless Ones. 522 00:30:24,800 --> 00:30:27,520 Speaker 1: No matter what you're after, t Mobile for Business is 523 00:30:27,560 --> 00:30:31,120 Speaker 1: here with a network born mobile and built from the 524 00:30:31,200 --> 00:30:34,640 Speaker 1: ground up for the next wave of innovation from mobile 525 00:30:34,680 --> 00:30:39,000 Speaker 1: broadband to IoT to workforce mobility, and everything in between. 526 00:30:39,360 --> 00:30:42,920 Speaker 1: T Mobile for Business is committed to helping innovative decision 527 00:30:42,920 --> 00:30:46,080 Speaker 1: makers like you move your business forward with the products 528 00:30:46,080 --> 00:30:49,320 Speaker 1: and services you need, as well as the dedicated, award 529 00:30:49,360 --> 00:30:53,400 Speaker 1: winning service your business expects from America's most loved wireless company. 530 00:30:54,000 --> 00:30:57,600 Speaker 1: Business is changing. Learn more at t Mobile for Business 531 00:30:57,680 --> 00:30:59,400 Speaker 1: dot com.