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Speaker 1: It is time for your phone tap. And today we

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Speaker 1: call a guy who ordered some lumber from a home

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Speaker 1: improvement store. Okay, he's been told the pickup is happening tomorrow,

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Speaker 1: but hasn't heard a specific time yet. And that's why

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Speaker 1: Jose calls, posing as a store employee to fill him in.

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Speaker 2: The thing is, Jose's not alone.

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Speaker 1: He has a friendly assistant helper on the line that's

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Speaker 1: gonna make this phone transaction go.

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Speaker 2: Extra smooth or extra awkward and terrible.

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Speaker 1: Yeah, find out which one in your phone cap right now.

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Speaker 2: Hello, Hey, this is Dylan from home. Is this Gary?

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Speaker 3: Yes, it is no.

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Speaker 2: Good morning, Gary, I'm calling.

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Speaker 4: It looks like you have a lumber pickup scheduled for tomorrow.

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Speaker 2: Is that correct?

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Speaker 1: Yeah, thank you, But you know, I was a little

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Speaker 1: confused about the timing when come by and pick that up.

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Speaker 2: No problem.

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Speaker 3: Let me just take a look at the calendar, real quick,

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Speaker 3: generating schedule for pickup. Okay, that's generating schedule for pickup?

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Speaker 3: What is that?

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Speaker 2: I'm sorry?

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Speaker 1: What what was that sound?

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Speaker 3: Was that generating schedule for pickup?

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Speaker 4: Oh?

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Speaker 1: That no?

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Speaker 4: That For some reason, the company decided to install this

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Speaker 4: like smart AI system, you know, into all of our customer.

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Speaker 2: Calls wow, okay, but I mean they still want that

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Speaker 2: human element. So that's why I'm here.

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Speaker 1: Okay too for the price of one.

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Speaker 2: Yeah, you know, kind of crazy, but uh yeah, whatever

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Speaker 2: you're telling me. Anyway, back to your schedule. Let's it looks.

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Speaker 3: Like generating schedule for pickup.

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Speaker 2: It says you can pick up your lumber at one o'clock.

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Speaker 3: So that'll it's incorrect.

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Speaker 2: Wait wait, wait, wait, wait, hang on, I'm sorry going

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Speaker 2: on here? What what time? I think it's one o'clock.

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Speaker 3: That's incorrect.

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Speaker 4: What the heck is going on?

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Speaker 3: Oh?

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Speaker 2: Do come in at one or do I not? No,

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Speaker 2: don't come in at one.

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Speaker 4: I realize now it's looking at one fifteen.

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Speaker 3: That's wrong too.

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Speaker 2: What I'm sorry, this doesn't really happen a lot.

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Speaker 3: I feel that's incorrect.

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Speaker 2: Wait, hang on, I guess it does happen a lot.

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Speaker 2: Can you do me a favor?

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Speaker 1: What is your name again?

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Speaker 2: My name is Dylan? Dylan? Hey, can you just figure

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Speaker 2: everything out on your end? And then you don't know

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Speaker 2: why this thing's second guessing me like I know how

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Speaker 2: to read time.

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Speaker 3: The big hand represents the minutes, not the hour.

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Speaker 1: Oh my, oh my god, Oh my gosh, that's boy.

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Speaker 2: Do I feel dumb? Why are I? Maybe the AI

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Speaker 2: did help me one time? Are you like in second

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Speaker 2: grade or something? You got to learn how to read

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Speaker 2: a cox. Look, just do me a favor and just

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Speaker 2: call me back when you get a firm time. I

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Speaker 2: already got the time. Look at that. See I don't

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Speaker 2: have to call you back. It says right now.

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Speaker 4: Fine, give me that what time?

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Speaker 2: What time? I'm telling you right now? On certainty? Eleven am?

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Speaker 2: Eleven am?

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Speaker 3: You're actually reading it upside down?

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Speaker 2: Oh my god, wait eleven upside down? Isn't that still eleven?

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Speaker 1: That's incorrect when you can figure out how to tell

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Speaker 1: base the kind to give me a call back.

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Speaker 2: Hello, Hi, Gary, it's Dylan from home to go again.

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Speaker 2: Hey do you have a time for me? I have

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Speaker 2: a time. Thank you for your patience.

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Speaker 3: Maybe I should take over from here.

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Speaker 2: No, no, no, no stop it turn it off right now, Gary,

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Speaker 2: that wasn't me. That's the AI talking.

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Speaker 4: So that's not you.

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Speaker 1: I know it's not you.

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Speaker 3: This is worse than I saw.

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Speaker 2: Seriously, turn that thing off.

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Speaker 4: I would turn it off, but it's company policy. I'd

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Speaker 4: get fired to fight of that. That's like a coworker. Now,

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Speaker 4: is it gonna give me a time, because that is

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Speaker 4: the only thing.

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Speaker 2: That I want right now.

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Speaker 4: I'm pretty sure it's gonna tell you everything because it's

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Speaker 4: locked me out of the system, and it's kind of

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Speaker 4: just telling me I'm doing an awful job, but you're not. Really.

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Speaker 2: I'm sorry, but you're not. Neither of you are doing

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Speaker 2: a great job. Okay, all right, I fire both of you. Gary,

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Speaker 2: I'm letting the AI take over starting now.

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Speaker 3: All right, sir, you can pick up your lumber delivery

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Speaker 3: tomorrow at three thirty pm at the West Gate. Just

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Speaker 3: give them your last name.

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Speaker 2: Okay, that's not.

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Speaker 4: Correct, AI, because you gotta do first and last name

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Speaker 4: even I know, Hey, I'll do.

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Speaker 2: I'll give them whatever they want. But tomorrow, I'm so,

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Speaker 2: so so sorry.

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Speaker 4: I'm just saying if I would have been able to

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Speaker 4: handle this by myself, I promise it would have gone smooth.

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Speaker 3: According to my calculations, he has made over seventeen mistakes

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Speaker 3: on the last four phone calls he's been on since

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Speaker 3: his shift has started.

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Speaker 2: Oh, where you are lying?

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Speaker 3: Also? I know you can't see him, but he's ugly.

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Speaker 2: This is so unprofessional.

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Speaker 3: He ain't got no alibi. He's ugly, dude. Yeah, yeah,

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Speaker 3: he's ugly.

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Speaker 2: Are you attempting to sing an insult at me?

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Speaker 1: AI?

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Speaker 2: How is this happening?

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Speaker 3: The last thing? What this is a prank phone call

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Speaker 3: from Brook and Jeffrey in the Morning.

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Speaker 2: That's my job. You just ruined the whole prank phone call.

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Speaker 2: What the hell are you talking about? I'm talking about

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Speaker 2: the phone that we're doing right now. Actually what My

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Speaker 2: name's not Dylan, I'm jose from Brook and Jeffrey in

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Speaker 2: the Morning. You're on the radio right now.

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Speaker 1: Man, Oh my god, are you are you serious?

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Speaker 4: Yeah?

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Speaker 2: You can calm down now, man, I'm sorry. I know

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Speaker 2: you're pretty heating over there.

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Speaker 3: All I wanted was the time. That was the only

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Speaker 3: thing that I needed.

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Speaker 2: Oh yeah, we still.

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Speaker 3: Never got around to that did because the big hand

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Speaker 3: represents the minutes, not the hour.

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Speaker 2: Oh, I can't read this clock. No, I can't do this.

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Speaker 2: You know, I'm gonna I'm actually gonna have to call

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Speaker 2: you back.

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Speaker 4: Please don't call me back.

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Speaker 2: Wake up.

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Speaker 4: Every morning was fum taps weekday mornings on the twenties.

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Speaker 2: Brooke and Jeffrey in the Morning